JP2019091101A - Automatic transaction device, information processing method and information processing program - Google Patents

Abstract

To eliminate waiting time due to automatic storage of an automatic transaction device and improve customer satisfaction.SOLUTION: An automatic transaction device includes: detection means for detecting that any one of a plurality of first storages storing deposited cash according to the denomination is full; automatic storage means for executing automatic storage for transporting a part of the cash stored in the first storage that becomes full to a second storage for storing surplus cash; and control means for starting or interrupting the automatic storage according to a user's instruction.SELECTED DRAWING: Figure 7

Description

  The present invention relates to an automated teller machine, an information processing method, and an information processing program.

  An ATM (Automated Teller machine) stores deposited cash for each denomination in a storage called a stacker. When the stacker storing any denomination becomes full, the ATM retracts a portion of the cash stored in the stacker into a storage called a cassette. On the other hand, when the cash in the stacker runs short, the ATM replenishes the stacker with cash of the denomination of the shortage from the cassette.

  As a deposit transaction or the like continues in the ATM, a coin or bill overflow may occur, which makes the stacker full. When a coin or bill overflow occurs, the ATM automatically stops the transaction and executes an automatic storage for transporting a part of the coins or bills stored in the full stacker to the cassette. When the automatic storage is finished and the cash deposited in the ATM can be stored in the stacker, the ATM resumes the transaction.

  Because automatic storage, especially automatic storage of coins, takes time, it is desirable to be performed when the ATM is not being used. Therefore, only when the absence of a user is confirmed, a technique for collecting a predetermined number of bills from a full denomination bill box into a safe (for example, see Patent Document 1), and avoiding a trading time zone There has been proposed a technology (see, for example, Patent Document 2) in which bills are replenished in a customer waiting time zone and the deposited bills are returned for dispensing. Further, there have been proposed techniques for detecting absence of a user and replenishing cash, or extending the wrinkles of a bill in a time slot without transaction (see, for example, Patent Literature 3 to Patent Literature 5).

Japanese Patent Application Laid-Open No. 62-9496 Japanese Patent Application Laid-Open No. 60-112194 Japanese Patent Laid-Open No. 7-230514 JP, 2011-118835, A JP 2000-322624 A

  When the ATM starts the automatic storage due to coin or bill overflow after the execution of transaction, the user who tried to execute the transaction or the next user may misidentify that the ATM is broken. In addition, even when the user recognizes that the automatic storage of the ATM is a maintenance operation, an unnecessary waiting time may be generated for the user who desires a transaction other than the transaction involving payment. Furthermore, even if there is no user, the ATM may detect people other than the user passing near the ATM, and automatic storage may not be started.

  Therefore, the present invention aims to eliminate the waiting time due to the automatic storage of the automated teller machine and to improve the customer satisfaction.

In order to solve the above-mentioned problems, in the present invention, the automated teller machine determines the presence or absence of the user, and transports a part of the cash stored in the full first storage to the second storage. Automatic storage, and can be started or interrupted by the user's instruction.

  More specifically, the present invention is an automatic teller machine, which detects that any one of the plurality of first storages for storing deposited cash in denominations is full. Detection means, automatic storage means for performing automatic storage for transporting a part of the cash stored in the first full storage, to the second storage for storing surplus cash, and utilization And control means for starting or interrupting the automatic storage at the instruction of the person.

  If it is said cash automatic transaction apparatus, when a coin or a bill overflow generate | occur | produces and the cash automatic transaction apparatus has stopped the transaction accompanied by payment, a user can start automatic storage. The automated teller machine resumes the transaction when the automatic storage is finished. In addition, when the user is trying to execute a transaction other than the transaction involving payment, the user can execute the transaction without waiting time by interrupting the automatic storage being performed. In addition, when the automatic storage is interrupted, if the cash stored in the first storage is less than or equal to the number of money that can be received for the corresponding denomination deposit transaction, the automated teller machine can Resume accepting transactions with deposit. In this manner, the waiting time is resolved by interrupting the automatic storage according to the user's instruction or resuming acceptance of a transaction involving payment according to the amount of cash in the first storage after the suspension. Customer satisfaction improves.

  Further, the present invention performs a transaction by detecting means for detecting that any one of the plurality of first storages storing the deposited cash in the denomination is full. In the area where the user can not operate for a predetermined time, or when the user exists in the area where the operation is possible but the user does not operate for a predetermined time, the user is stored in the first storage that is full The automated teller machine may be provided with an automatic storage means for carrying out an automatic storage for transporting a part of the stored cash to a second storage for storing the surplus cash.

  In the case of the above-described cash automatic transaction device, even if the user does not start automatic storage due to coin or bill overflow, the user is absent or the user exists. Automatic storage can be performed when no operation is performed for a predetermined time. Also, for example, even when a passerby passing around the automated teller machine is detected, if the automated teller machine is not operated for a predetermined period of time, by recognizing that the user is absent, Automatic storage can be performed. The automatic teller machine can eliminate waiting time by automatic storage and improve customer satisfaction by finishing automatic storage until another user executes a transaction.

  Further, the automatic storage means may notify the user of the execution status of the automatic storage. If it is said automatic storage means, since the user can confirm the execution condition of automatic storage, the misidentification that the cash automatic transaction apparatus has failed can be avoided. The user can determine whether to interrupt the automatic storage based on the execution status.

  In addition, when the detecting means detects that any one of the plurality of first storages is full, operation is continued for transactions other than the transaction involving payment. May be If it is said cash automatic transaction apparatus, when the transaction which a user is going to perform does not accompany payment, it can perform transaction without waiting time. The state of continuing operation for transactions other than transactions involving payment is also referred to as degenerate mode.

The present invention can also be grasped from the aspect of the method. For example, according to the present invention, in the detection step, the computer detects that any one of the plurality of first storages storing the deposited cash according to the denomination is full; Automatic storage step to carry out automatic storage that transports a part of the cash stored in the first storage that became the second storage to the second storage for storing surplus cash, and automatic storage according to the user's instruction And the control step of starting or interrupting may be performed.

  The present invention can also be grasped from the aspect of a computer program. For example, according to the present invention, in the detection step of detecting that any one of the plurality of first storages storing the deposited cash according to the denomination in the computer is full, Automatic storage step to carry out automatic storage that transports a part of the cash stored in the first storage that became the second storage to the second storage for storing surplus cash, and automatic storage according to the user's instruction The information processing program may be configured to execute a control step of starting or interrupting.

  ADVANTAGE OF THE INVENTION According to this invention, the waiting time by automatic storage of an automatic teller machine can be eliminated, and customer satisfaction can be improved.

FIG. 1 is a diagram illustrating the hardware configuration of the automated teller machine. FIG. 2 is a diagram schematically illustrating the configuration of the cash storage unit. FIG. 3 is a diagram illustrating the functional configuration of the automated teller machine. FIG. 4 is a diagram showing an example of an automatic storage determination table of the automated teller machine. FIG. 5 is a diagram illustrating the operation of the automated teller machine after a coin or bill overflow has occurred. FIG. 6 is a diagram showing an example of the appropriate number table of the automated teller machine. FIG. 7 is a flowchart illustrating the process flow of the automated teller machine after coin or bill overflow occurs. FIG. 8 is a diagram illustrating an automatic storage instruction screen. FIG. 9 is a diagram illustrating an automatic storage progress status display screen.

  Hereinafter, embodiments will be described. The embodiments shown below are merely examples, and the technical scope of the present disclosure is not limited to the following aspects.

<Hardware configuration>
FIG. 1 is a diagram illustrating the hardware configuration of the automated teller machine. The automated teller machine 1 includes a central processing unit (CPU) 11, a random access memory (RAM) 12, a read only memory (ROM) 13, an auxiliary storage device 14, a communication interface (communication IF) 15, an input unit 16, and an output unit. The computer 17 includes a cash storage unit 18, a human sensor 19, and a timer 20. The automated teller machine 1 may be realized by a dedicated processor, a dedicated circuit or the like instead of the general purpose processor such as the CPU 11 or the like.

The CPU 11 is a central processing unit, and controls the RAM 12, the auxiliary storage device 14 and the like by processing instructions and data of various programs developed in the RAM 12 and the like. The RAM 12 is a main storage device, and is controlled by the CPU 11 to write and read various instructions and data. The ROM 13 is read only, and stores a BIOS (Basic Input / Output System) and firmware as a main storage device. The auxiliary storage device 14 is a non-volatile storage device, and information required for durability such as various programs loaded to the RAM 12 is written and read out. The auxiliary storage device 14 is, for example, an EEPROM (Electrically Erasable Programmable Read-Only Memory), an HDD (Hard Disk Drive), or the like. The auxiliary storage device 14 is an automatic storage information used to execute the automatic storage,
It stores information programs and the like that control the execution of automatic storage.

  The communication IF 15 is an interface for connecting to the Internet, which is a worldwide public packet communication network, and other communication networks via a gateway or the like. The communication IF 15 is, for example, a Local Area Network (LAN) card. The automated teller machine 1 is connected to a computer system or the like installed in a financial institution and performing accounting processing via the communication IF 15. The input unit 16 is, for example, a touch pad, a mouse, a pointing device such as a touch panel, a keyboard, an operation button, and the like, and accepts an operation input. The output unit 17 is, for example, a display device such as a liquid crystal display (LCD) or an organic electroluminescence (EL) display.

  The cash storage unit 18 stores cash in the automated teller machine 1 and deposits or withdraws cash according to the operation of the transaction by the user or the operation of cash management by the worker. The human sensor 19 senses whether or not the user is present within the range where the automated teller machine 1 can be operated. The human sensor 19 has a timer function that measures an elapsed time from when the user is absent within a range where the cash automated teller machine 1 can be operated, or when the presence of the user is sensed. It may be The timer 20 measures an elapsed time from the end of the operation by the user. The timer 20 may further measure an elapsed time or the like from the time when the absence of the user is confirmed by the notification from the human sensor 19. The time measured by the timer 20 is used to determine whether the automated teller machine 1 executes automatic storage.

  FIG. 2 is a diagram schematically illustrating the configuration of the cash storage unit. The cash storage unit 18 includes a deposit and withdrawal unit 181, a stacker 182, a cassette 183, a reject box 184, and a discrimination and counting unit 185. The stacker 182 is an example of the “first storage”, and the cassette 183 is an example of the “second storage”. The configuration of the cash storage unit 18 shown in FIG. 2 is an example, and the present invention is not limited to the example of FIG. 2 and the arrangement change, omission, replacement or addition of the components can be made according to the embodiment.

  The deposit / withdrawal unit 181 is a deposit / withdrawal port for the user to insert and receive cash. The stacker 182 is a storage of cash exchanged with the user. A plurality of stackers 182 are provided for each denomination to be stored. In addition, the stacker 182 may be divided into a plurality of storage spaces, and cash may be stored in each storage space for each denomination. The stacker 182 may include a physical sensor that detects the height of coins or bills stacked and stored inside. The automated teller machine 1 can detect the occurrence of coin or bill overflow when the coins or bills in the stacker 182 exceed a predetermined height. The automated teller machine 1 can estimate the number of coins or bills in the stacker 182 based on the heights of coins or bills in the stacker 182.

  The cassette 183 is a storage used for refilling the stacker 182 with cash and collecting cash from the stacker 182. That is, replenishment of cash to the stacker 182 and collection of cash from the stacker 182 are performed by the worker via the cassette 183. The cassette 183 is detachably disposed from the cash storage unit 18. The worker can carry out replenishment of cash to the stacker 182 and collection of cash from the stacker 182 via the cassette 183 attached to and detached from the cash storage unit 18. Further, a plurality of cassettes 183 may be provided for each of the number of stackers 182 or each of the divided storage spaces in the stacker 182, or a plurality of cassettes 183 may be provided for each denomination.

The reject box 184 is a storage for collecting rejected banknotes such as denominations (5,000 yen ticket or 2,000 yen ticket) not issued to the user, and banknotes (eg, soiled banknotes) not suitable for the user. . The bills collected in the reject box 184 are not returned to the stacker 182, but are stored in the reject box 184 until collected by a worker.

  The discrimination counting unit 185 discriminates the denomination of cash transported between the deposit and withdrawal unit 181, the stacker 182, the cassette 183, and the reject box 184, and discriminates whether a rejected banknote is not included, It has a mechanism to count the number. Further, the discrimination counting unit 185 counts the number of transported cash, and stores the number stored in each stacker 182 or each storage space of the stacker 182, the number in each cassette 183, and the like in the auxiliary storage device 14. It may have a mechanism for updating or updating.

<Functional configuration>
FIG. 3 is a diagram illustrating the functional configuration of the automated teller machine. In the automated teller machine 1, the program stored in the auxiliary storage device 14 is read out to the RAM 12 and executed by the CPU 11, whereby the automatic storage information database D11, the detection unit F11, the automatic storage unit F12 and the control unit It functions as a computer provided with F13.

  In the present embodiment, each function of the automated teller machine 1 is executed by the CPU 11, which is a general-purpose processor, but part or all of these functions are calculated by one or more dedicated processors or hardware. It may be implemented by a circuit or the like. Here, the arithmetic circuit of hardware means, for example, an adder circuit combining a logic gate, a multiplier circuit, a flip flop, and the like. Also, some or all of these functions may be implemented on a separate computer.

  The automatic storage information database D11 is a database that stores automatic storage information such as a reference value for determining whether or not the ATM performs automatic storage. The automatic storage information includes, for example, information such as a reference value of time until the ATM starts execution of automatic storage from a predetermined timing, and an appropriate number of sheets for each denomination stored in the stacker 182.

  The automatic storage information database D11 is constructed by managing data stored in the auxiliary storage device 14 by a program of a database management system (DBMS) executed by the CPU 11. The automatic storage information database D11 is, for example, a relational database. The automatic storage information database D11 has an automatic storage determination table and an appropriate number table. The automatic storage information stored in the automatic storage determination table and the appropriate number table is not limited to the examples shown in FIGS. 4 and 6, and can be appropriately added, changed, and deleted.

  FIG. 4 is a diagram showing an example of an automatic storage determination table of the automated teller machine. The automatic storage determination table of the automatic storage information database D11 manages information used to determine whether the automatic cash transaction apparatus 1 executes automatic storage. The automatic storage determination table has fields of an absence determination reference value and an operation end determination reference value in the example of FIG. 4. The value of each field is a value set in advance, and can be registered, changed, etc., for example, by the program of the database management system.

  The absence determination reference value is a reference value of time from when the user is absent within the operable range of the automated teller machine 1 to when execution of the automatic storage starts. In the example of FIG. 4, the automated teller machine 1 automatically stores the absence determination reference value after the human sensor 19 detects that the user is absent within the operable range of the automated teller machine 1. After 30 seconds stored in the determination table, execution of automatic storage starts.

The operation end determination reference value is a reference value of the time from the end of the user's operation to the start of execution of the automatic storage. In the example of FIG. 4, the automated teller machine 1 starts execution of automatic storage after 600 seconds stored in the automatic storage determination table as the operation end determination reference value after the user's operation is completed. Do.

  FIG. 5 is a diagram illustrating the operation of the automated teller machine after a coin or bill overflow has occurred. FIG. 5 illustrates the operation of the automated teller machine 1 when the absence determination reference value and the operation end determination reference value stored in the automatic storage determination table are 30 seconds and 600 seconds, respectively, as shown in FIG. 4. . When detecting the coin or bill overflow, the automated teller machine 1 stops accepting the transaction accompanied by the deposit and continues the operation in the degeneration mode. Then, after 30 seconds have passed since the detection of the absence of the user within the operable range of the automated teller machine 1 or 30 seconds, or the timer after the user's operation is completed When the measurement time by 20 passes 600 seconds, the automated teller machine 1 starts execution of automatic storage.

  FIG. 6 is a diagram showing an example of the appropriate number table of the automated teller machine. The appropriate sheet number table of the automatic storage information database D11 manages information on the number of sheets for each denomination stored in the stacker 182. In FIG. 6, one record stored in the appropriate number table stores information on the number of sheets stored in the stacker 182 for one denomination.

  In the example of FIG. 6, the records of the appropriate number table have fields of the overflow detection number, the appropriate number, and the number of transactions that can be accepted. The value of each field is a value set in advance, and can be registered, changed, etc., for example, by the program of the database management system.

  The overflow detection sheet number is the number of sheets detected that the stacker 182 is full. As the overflow detection number, a value equal to or less than the number that can be stored in the stacker 182 is set in advance. The appropriate number is the appropriate number of coins or bills stored in each stacker 182. When a coin or bill overflow occurs, cash is transported between the stacker 182 and the cassette 183 so that the number of sheets stored in each stacker 182 becomes the appropriate number of corresponding denominations by execution of automatic storage. That is, surplus cash exceeding the appropriate number in the stacker 182 is evacuated to the cassette 183, and cash lacking in the appropriate number in the stacker 182 is replenished from the cassette 183. In the case where the user is absent or when the user does not operate for a predetermined time, the automatic storage is retracted to the cassette 183 until the appropriate number is reached, and when the user starts the automatic storage, the transaction acceptance It may be retracted to the cassette 183 until the possible number of sheets is reached.

  The number of transactions that can be accepted is the number that enables acceptance of transactions involving payment in the cash transaction apparatus 1 even when automatic storage is interrupted. That is, when the automatic storage is interrupted, if the number of sheets remaining in each stacker 182 is less than or equal to the number of the transaction acceptable number of the corresponding denomination, the automated teller machine 1 accepts the transaction accompanied by the payment. Resume

  For example, in the example of FIG. 6, when the number of stored sheets of ten thousand sheets reaches 500 or more, which is the detected number of sheets, the bill overflow is detected. When the automatic storage is performed by the detection of the bill overflow, the extra 200 sheets exceeding 300, which is the appropriate number of the universal sheet, are conveyed to the cassette 183. The number of stored universal cards in the stacker 182 is 300, which is the appropriate number. In addition, when the automatic storage is interrupted, if the number of stored ones after the interruption exceeds 400, which is the number of transactions that can be accepted, the automated teller machine 1 does not resume the acceptance of the transaction accompanied by the payment. Continue to operate in degraded mode. On the other hand, if the number of stored 10,000 notes after the automatic storage interruption is less than 400, which is the number of accepted transaction, the automated teller machine 1 resumes accepting the transaction accompanied by payment and accepts the transaction as usual. .

The functions other than the database of the automated teller machine 1 shown in FIG. 3 will be described. The detection unit F11 detects that one of the stackers 182 is full. For example, when the coins or bills stacked in the stacker 182 exceed a predetermined height, the detection unit F11 can detect that the stacker 182 is full. The detection unit F11 can detect the height of coins or bills stacked in the stacker 182 by using a physical sensor included in the stacker 182. Further, the detection unit F11 estimates the number of sheets stored in the stacker 182 from the heights of the coins or bills stacked in the stacker 182, and when the estimated number of sheets exceeds a predetermined number, It may be detected that 182 is full. The predetermined number is, for example, the number stored in the overflow detection number field of the appropriate number table. The detection unit F11 is an example of the “detection unit”.

  When a coin or bill overflow occurs, the automatic storage unit F12 transports a part of the cash stored in the full stacker 182 to the cassette 183 and performs automatic storage. The cash left in the stacker 182 is used to withdraw the user when the withdrawal transaction is accepted. For example, the automatic storage unit F12 may transport excess cash to the cassette 183 until the number of sheets left in the stacker 182 of each denomination becomes the number indicated in the appropriate number table. The automatic storage unit F12 is an example of the “automatic storage unit”.

  The control unit F13 controls the start or the interruption of the automatic storage. When a coin or bill overflow occurs in the automated teller machine 1, the control unit F13 starts automatic storage when there is no user for a predetermined time or no operation from the user for a predetermined time. In addition, the control unit F13 may start automatic storage in accordance with an instruction from the user. When the control unit F13 receives an instruction to start execution of automatic storage from the user, the control unit F13 causes the automatic storage unit F12 to execute automatic storage. In addition, when an instruction to interrupt execution of automatic storage is received from the user during execution of automatic storage, the control unit F13 causes the automatic storage unit F12 to interrupt execution of automatic storage. While the automatic storage unit F12 is executing automatic storage, the execution status including the progress status of the automatic storage, etc. is displayed on the output unit 17 of the automated teller machine 1 or the portable terminal of the user to notify the user You may The automatic storage unit F12 may present the execution status of the automatic storage of the retrieved ATM in a web page or an application for searching the ATM.

  The control unit F13 may start the automatic storage after a predetermined time, for example, 30 seconds, has elapsed since the user is not present in the area where the automatic cash transaction apparatus can be operated. In addition, the control unit F13 may start automatic storage after a predetermined time, for example, 600 seconds has elapsed, without accepting another operation from the time when the transaction or the process by the user's operation is completed. Even when the stacker 182 is not full, the control unit F13 executes automatic storage and the number of cash in the stacker 182 is appropriate when the user does not exist for a predetermined time or when the operation is not received for a predetermined time. It may be Control part F13 is an example of a "control means."

<Flow of processing>
FIG. 7 is a flowchart illustrating the process flow of the automated teller machine after coin or bill overflow occurs. The flow of the process shown in FIG. 7 is started, for example, when a coin or a bill overflow has occurred during execution of a transaction in the automated teller machine 1.

  First, in step S10, the detection unit F11 detects that a coin or bill overflow has occurred. The detection unit F11 detects that a coin or bill overflow has occurred when the number of stored sheets in the stacker 182 reaches the overflow detection number of the corresponding denomination in the appropriate number table of FIG. 6 in any of the stackers 182. Do. The detection unit F11 notifies the control unit F13 that coin or bill overflow has occurred.

In step S11, the control unit F13 determines whether or not the transaction is continuously performed. The control unit F13 receives, for example, a continuous transaction or an end operation from the user,
It can be determined whether or not the transactions are executed in succession. If the transaction is continuously executed (S11: YES), the process proceeds to step S17. When a transaction is not performed continuously (S11: NO), a process progresses to step S12.

  At step S12, the control unit F13 ends the transaction by the automated teller machine 1.

  In step S13, the control unit F13 continues the operation of the automated teller machine 1 in the degeneration mode, and stops the transaction accompanied by payment. The control unit F13 also starts the timer 20. When the user executes the transaction in the degenerate mode, the timer 20 may be started when the transaction is completed. If the user performs another operation after the timer 20 is started, the control unit F13 may restart the timer 20 after the operation is completed.

  In step S14, the control unit F13 determines whether the user is present within the operable range of the automated teller machine 1. If the user exists within the operable range of the automated teller machine 1 (S14: YES), the process proceeds to step S17. When the user does not exist within the operable range of the automated teller machine 1 (S14: NO), the process proceeds to step S15.

  In step S15, the control unit F13 starts a timer included in the human sensor 19. The control part F13 should just start the timer with which the human sensor 19 is equipped, for example, when it detects that a user does not exist in the range which can operate the cash automatic transaction apparatus 1. FIG.

  In step S16, the control unit F13 determines whether a predetermined time has elapsed while the user is absent within the operable range of the automated teller machine 1. The predetermined time is, for example, a time stored in the absence determination reference value field of the automatic storage determination table. If the time measured by the timer of the human sensor 19 started in step S15 has exceeded the predetermined time (S16: YES), the process proceeds to step S19. When the measurement time by the timer of the human sensor 19 started in step S15 has not passed the predetermined time (S16: NO), the process proceeds to step S18.

  In step S17, the control unit F13 displays the automatic storage instruction screen illustrated in FIG. 8 on the output unit 17, and accepts the user's instruction as to whether or not to execute the automatic storage.

  FIG. 8 is a diagram illustrating an automatic storage instruction screen. The automatic storage instruction screen SC1 is displayed when a coin or bill overflow occurs. The automatic storage instruction screen SC1 displays that one of the stackers 182 is full and the handling of the transaction involving the deposit is being stopped. Further, the automatic storage instruction screen SC1 displays a "Yes" button SC11 and a "No" button SC12, and accepts a user's instruction as to whether or not to execute the automatic storage. When the "Yes" button SC11 is pressed, the automated teller machine 1 accepts an execution instruction of automatic storage. When the "No" button SC12 is pressed, the automated teller machine 1 continues the operation in the degeneration mode.

  In step S17 of FIG. 7, the control unit F13 determines the presence or absence of an instruction to start automatic storage by the user. If the user has issued an instruction to start automatic storage, that is, if the “Yes” button SC11 is pressed on the automatic storage instruction screen SC1 (S17: YES), the process proceeds to step S19. If the user has not instructed start of automatic storage, that is, if the "No" button SC12 is pressed on the automatic storage instruction screen SC1 (S17: NO), the process proceeds to step S18.

In step S18, the control unit F13 determines whether or not the time measured by the timer 20 has exceeded a predetermined time after the end of the operation by the user. The predetermined time is, for example, a time stored in the operation end determination reference value field of the automatic storage determination table. When the measurement time by the timer 20 started in step S13 has passed the predetermined time (S18: YES), the process proceeds to step S19. When the measurement time by the timer 20 started in step S13 has not passed the predetermined time (S18: NO), the process returns to step S14.

  In step S19, the automatic storage unit F12 executes automatic storage. The automatic storage unit F12 conveys the cash exceeding the appropriate number to the cassette 183 in the full stacker 182, that is, the stacker 182 in which the number of stored sheets exceeds the overflow detection number. The automatic storage unit F12 may also transport cash to the cassette 183 or receive replenishment of cash from the cassette 183 so that the number of stored containers is the appropriate number even for the stacker 182 that is not full. During automatic storage, the automatic storage unit F12 displays an automatic storage progress status display screen on the output unit 17, and notifies the user of the progress status of automatic storage.

  FIG. 9 is a diagram illustrating an automatic storage progress status display screen. The automatic storage progress status display screen SC2 is displayed when the automatic storage is started in step S18. In the automatic storage progress status display screen SC2, a display status SC21 of a progress status of automatic storage, a notification field SC22, and an "discontinue" button SC23 are displayed.

  Display column SC21 of the progress of automatic storage is a column for displaying the progress of automatic storage. The progress of the automatic storage can be indicated, for example, by the ratio of the number of transferred cash to the total number of cash transferred between the stacker 182 and the cassette 183 by the automatic storage. Specifically, in the case where 200 pieces of cash are transported to the cassette 183 in order to make the stored number of filled stackers 182 the appropriate number, if 130 pieces of cash have already been transported to the cassette 183, The progress status can be calculated as (130 ÷ 200) × 100 = 65%. The progress of the automatic storage can be indicated numerically or by a progress bar.

  Notification column SC22 indicates to the user that it is possible to handle a transaction involving payment when the number of stored sheets of each stacker 182 becomes equal to or less than the number stored in the transaction receivable number of the appropriate number table. It is a field for notifying. Notification column SC22 is blank at the start of execution of automatic storage, and indicates that the handling of a transaction involving payment can be performed when the number of stored sheets of each stacker 182 becomes less than the number of transaction receivable sheets.

  The "suspend" button SC23 is a button for interrupting the automatic storage in progress. When the “suspend” button SC23 is pressed, the control unit F13 interrupts the automatic storage.

  In step S20 of FIG. 7, the control unit F13 determines the presence or absence of an instruction to interrupt automatic storage by the user. If an instruction to suspend automatic storage has been issued by the user, that is, if the “suspend” button SC23 is pressed on the automatic storage progress status display screen SC2 (S20: YES), the process returns to step S12. When the automatic storage is interrupted and the process returns to step S12, the automated teller machine 1 is operated in the degeneration mode. However, when the number of stored sheets of each stacker 182 is equal to or less than the number of accepted transaction sheets when the automatic storage is interrupted, the control unit F13 cancels the degeneration mode of the automated teller machine 1. Then, the automated teller machine 1 resumes the transaction involving payment and accepts the transaction as usual.

  If the user does not instruct the automatic storage interruption instruction, that is, if the automatic storage is completed without pressing the "cancel" button SC23 on the automatic storage progress status display screen SC2, the process proceeds to step S21. Go to

  In step S21, the control unit F13 cancels the degeneration mode of the automated teller machine 1 and returns to the normal operation. The automated teller machine 1 resumes the transaction involving payment and accepts the transaction as usual. The process shown in FIG. 7 ends.

<Function effect>
In the embodiment described above, the automatic teller machine 1 can select whether or not to start the automatic storage when a coin or bill overflow occurs. Further, even when the automatic storage is started, the user can interrupt the execution of the automatic storage. Since the user can instruct start or stop of automatic storage, unnecessary waiting time can be avoided and customer satisfaction can be improved.

  In addition, even if the automatic storage is not executed by the instruction of the user, the automated teller machine 1 after the user is absent or after the automated teller machine has not been operated for a predetermined time, Perform automatic storage. The automatic teller machine 1 can eliminate the waiting time due to the automatic storage and improve the customer satisfaction by ending the automatic storage until another user executes the transaction.

  Furthermore, since the user can check the execution status of the automatic storage, it is possible to avoid misidentifying that the automated teller machine is broken. Also, the user can judge whether to interrupt the automatic storage based on the execution status. Even when the automatic storage is interrupted, the automated teller machine 1 operates in the degenerate mode, so that the user can execute transactions other than transactions involving payment.

  1 Automatic cash transaction apparatus: 11 CPU: 12 RAM: 13 ROM: 14 Auxiliary storage device: 15 Communication interface: 16 Input unit: 17 Output unit: 18 · Cash storage unit: 181 · · Cash deposit and withdrawal unit: 182 · · · Stacker: 183 · · Cassette: 184 · · Reject box: 185 · · Differential counting unit: 19 · · Sensor: 20 · · · Timer

Claims (6)

Detection means for detecting that any one of the plurality of first storages storing the deposited cash according to the denomination is full;
An automatic storage means for performing automatic storage for transporting a part of the cash stored in the first full storage, which is full, to a second storage for storing surplus cash;
Control means for starting or interrupting the automatic storage according to a user's instruction;
Automated teller machine. Detection means for detecting that any one of the plurality of first storages storing the deposited cash according to the denomination is full;
If the user does not exist for a predetermined time in the area where the operation for executing the transaction can be performed, or if the user exists for the predetermined area but the operation is not performed for the predetermined time, An automatic storage means for carrying out an automatic storage for transporting a part of the cash stored in the first storage, which has become the first storage, to the second storage for storing the surplus cash;
Automated teller machine. The automatic storage means notifies the user of the execution status of the automatic storage.
An automatic teller machine according to claim 1 or 2. When the detection means detects that any one of the plurality of first storages is full, operation is continued for transactions other than transactions involving payment.
The cash automatic transaction apparatus according to any one of claims 1 to 3. The computer is
A detection step of detecting that any one of the plurality of first storages storing the deposited cash into a denomination is full;
An automatic storage step of executing automatic storage for transferring a part of the cash stored in the first full storage, which is full, to a second storage for storing surplus cash;
Executing a control step of starting or interrupting the automatic storage according to a user's instruction;
Information processing method. On the computer
A detection step of detecting that any one of the plurality of first storages storing the deposited cash into a denomination is full;
An automatic storage step of executing automatic storage for transferring a part of the cash stored in the first full storage, which is full, to a second storage for storing surplus cash;
Executing a control step of starting or interrupting the automatic storage according to a user's instruction;
Information processing program.

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