JP2019079270A - System for interpretation support - Google Patents

Abstract

To provide a system for interpretation support capable of shortening the time before starting an interpretation and of restricting the range for ID authentication so that anyone can enjoy interpretation service if within the range.SOLUTION: A system for interpretation support 1 comprises a close radio communication device 4 that can perform short-range radio communication to a user terminal 3, a web server 7 that performs an access authentication by receiving from the user terminal 3 user information inputted from the user terminal 3 and access authentication information including an identification number obtained by way of short-range radio communication from the close radio communication device 4, an administrative server 8 that provides operator's simultaneous interpretation service based on the access authentication information, and an operator terminal 10 for an operator to operate. The close radio communication device 4 provides the user terminal 3 with the identification information including a unique ID assigned respectively, and the operator terminal 10 inter-communicates with the user terminal 3 on the basis of the access authentication information by way of video and voice.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an interpreter support system that supports interpreters or sign language interpreters.

  An interpreter system capable of interpreting or sign language interpreting when a user and an operator talk by videophone is disclosed (see JP-A-2014-017610). The administrator of the interpreting system notifies the user who is the applicant of the interpreting system of the login ID, and registers the login ID of the user in the server. At this time, the user is notified of the login application for using the interpretation system and the URL for downloading the video chat application to the user terminal, and the user downloads these applications and installs them in the user terminal. Do. Then, when the user first accesses the server from the user terminal, the user sets an arbitrary password. At this time, in the server, the password, the unique ID of the user terminal, the usage start date, the video chat ID, and the validity / invalidity of the contract period are registered in the user information database of the hard disk in association with the login ID of the user. By these pre-registrations, the login application and the video chat application are installed in the user terminal and the operator terminal. Also, information on the user and the operator is registered in the server, and authentication can be performed when the user terminal or the operator terminal logs in to the server, whereby the interpretation system can be used by the user and the operator.

  However, in the conventional interpretation system described above, for example, it is necessary for the counter staff using the user terminal to start the video chat application each time the customer's interpretation is required, but after the interpretation is necessary, the video chat application is In order to start up, it takes time to start interpreting, which may cause traffic jams when customers concentrate on the counter.

  Also, in the above-described conventional interpretation system, the user terminal is placed on the counter, and there is a problem that terminals and places where interpretation services can be received are limited.

JP, 2014-017610, A

  This invention is made in view of the said subject, The place made into the objective can shorten time until it starts an interpretation, and can limit the range which can perform ID authentication, The range The goal is to provide an interpreter support system that allows anyone in the center to receive an interpreter service.

  In order to solve the above problems, an interpreter support system according to an aspect of the present invention includes a short distance wireless communication device capable of performing short distance wireless communication with a user terminal, and a communication network with respect to the user terminal. Web server that receives access authentication information including the user information input from the user terminal and the identification number obtained by the near field communication from the near field communication device from the user terminal and performs access authentication And a management server for providing a simultaneous interpretation service by an operator based on the access authentication information, and an operator terminal connected to the user terminal via a communication network and operated by the operator; The communication device is the identification information including a unique ID assigned to each of the short distance wireless communication devices. Provided to the user terminal, the operator terminal is characterized in that intercommunicate by the user terminal and the video and audio based on the access authentication information. The interpretation support system includes a short range wireless communication device, and this short range wireless communication device pairs the user terminal and actively provides identification information to the user terminal, thereby shortening the time until the start of interpretation. Can reduce customer traffic congestion. In addition, since the short distance wireless communication device can communicate with the user terminal only within the reach of radio waves, the range in which ID authentication can be performed can be limited. Can receive In the present invention, "interpretation" includes sign language interpretation in addition to ordinary interpretation for converting one language into another language.

  In the interpreter support system according to an embodiment of the present invention, the unique ID may be registered in the management server in advance in association with a position where the short-distance wireless communication device is installed.

  The near field communication device may automatically pair with the user terminal and transmit the identification information to the user terminal when the user terminal is detected.

  In the interpreter support system according to an embodiment of the present invention, it is preferable that the reach of the radio wave transmitted from the near field communication device can be freely changed.

  The user terminal receives the identification information from the near field communication device, generates a web page including the user information and the identification information, and responds to a user operation to generate the generated web page as the web server. Send to

  The management server communicates with the web server to confirm that the access authentication information transmitted from the user terminal is the access authentication information registered in advance, and then performs mutual communication between the user terminal and the operator terminal. The access permission information to be permitted may be transmitted to the operator terminal.

  In the interpretation support system according to an embodiment of the present invention, a use language of the video chat application downloaded to the user terminal may be selected based on use language information in the user terminal.

  As described above, according to the present invention, the time until the start of interpretation can be shortened, and ID authentication can be performed only within a predetermined area, and anyone within the range can receive an interpretation service. Can provide an interpreter support system that can

FIG. 1 is a schematic view for explaining an interpreter support system according to an embodiment of the present invention. FIG. 2 is a schematic configuration diagram of each server and each terminal in the interpretation support system of FIG. FIG. 3 is a view showing an example of the screen operation of the user terminal in the interpretation support system of FIG. FIG. 4 is a flowchart showing the flow of processing when using the interpretation support system of FIG.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings as appropriate. This embodiment is for the purpose of facilitating the understanding of the present invention, and does not limit the present invention.

First Embodiment
FIG. 1 is a schematic view of an interpreter support system 1 according to the first embodiment. As shown in FIG. 1, the interpreter support system 1 according to the first embodiment includes a user terminal 3 owned by a user 2 (service clerk 2 ′), a short distance wireless communication device 4 installed in a predetermined place, and An access point 5 of a wireless LAN (Wi-Fi) for connecting to a communication network 6, a web server 7, a management server 8, and an operator terminal 10 operated by an operator 9 are provided.

  An application for receiving provision of an interpretation support service is pre-installed in the user terminal 3, and the user terminal 3 is provided with a short-distance wireless communication means conforming to the IEEE 802.15.1 communication standard (such as Bluetooth (registered trademark)) 2 owns and enters or enters facilities such as an airport, a station, a bus terminal, a hotel, a museum, etc. and stores, etc. IEEE802.15.1 communication standard installed at receptions of facilities and stores, counters, information centers, etc. When within the wireless communication service area of the compliant short distance wireless communication device 4, the short distance wireless communication device 4 and the user terminal 3 mutually detect each other, and devices are automatically paired with each other to communicate with each other.

  At this time, the unique ID assigned to each of the near-field wireless communication devices 4 is a user from the near-field wireless communication devices 4 as identification information associated with the information specifying the location or area where the near-field wireless communication devices 4 are installed. It is transmitted to the terminal 3. The user ID and password set at the time of registration of the application for using the simultaneous interpretation service are input to the user terminal 3 as user information. The user ID and the password may be automatically input by storing them in the user terminal 3 in advance as information necessary for using the application.

  The unique ID of the short distance wireless communication device 4 transmitted to the user terminal 3 is a web page whose destination URL address is the web server 7 managed by the service providing company that provides the interpretation support system 1 generated by the user terminal 3. It is incorporated with the user information and displayed by the web browser built in the user terminal 3. Identification information and user information including a unique ID for using the simultaneous interpretation service associated with information specifying the place or area where the short distance wireless communication device 4 is installed by the operation of the user 2 as access authentication information It is transmitted to the web server 7 via the wireless LAN access point 5 and the communication network 6 such as the Internet. In another aspect, the web page displayed on the web browser of the user terminal 3 may be configured such that the unique ID, the user ID and the password may be hidden or hidden and automatically transmitted to the web server 7 You may Further, the user terminal 3 may connect to the communication network 6 using a mobile telephone communication network such as 4G / LTE without using the access point 5.

  The web server 7 having received the access authentication information communicates with the contact center management server 8 for providing the interpreter support service via the communication network 6, and the access authentication information received from the user terminal 3 and the management server 8 are communicated in advance. The access verification information including the identification information of the registered short-distance wireless communication device 4 is collated. In another aspect, registration and verification of access authentication information may be performed within the web server 7. Further, the web server 7 and the management server 8 may be configured by one server or may be installed at the same place.

  When confirming that the access authentication information is registered in advance, the management server 8 transmits access permission information to the operator terminal 10 operated by the operator 9 of the contact center. When the operator 9 receives the access permission information at the operator terminal 10, the operator 9 responds to the connection request from the user terminal 3 owned by the corresponding user 2, and the video is transmitted to the video terminal installed in the user terminal 3 in advance and functioning. And communicate with each other by voice to provide a simultaneous interpretation service by the operator 9. In another aspect, the connection of the videophone between the user terminal 3 and the operator terminal 10 may be automatically activated from the user terminal 3 by notifying the user terminal 3 that access is permitted. Alternatively, the call back from the operator terminal 10 may be performed by the operation 9. The disconnection of the videophone call is performed by the operation of the user terminal 3 or the operator terminal 10.

  FIG. 2 is a schematic configuration diagram of each server and each terminal in the interpretation support system 1 of FIG. As shown in FIG. 2, the interpreter support system 1 according to the present embodiment includes a user terminal 3, a short distance wireless communication device 4, an access point 5, a communication network 6, a web server 7, a management server 8 and an operator terminal 10. . Each component will be described in detail below.

(User terminal)
The user terminal 3 includes an input unit 31, a display unit 32, a control unit 33, a storage unit 34, a communication unit 35, an access authentication information transmission unit 36 and a TV telephone unit 37.

  The input means 31 has various buttons such as a push button and a cursor key. The input unit 31 notifies the control unit 33 of an operation signal corresponding to the input content in response to an input from the user 2.

  The display means 32 is constituted by liquid crystal and other display elements. The display means 32 displays character information, video / image information, and various information related to operations and operations.

  The control means 33 is constituted by a CPU or the like that executes various software and software programs for controlling various hardware and firmware to realize each means and each function of the user terminal 3.

  The storage unit 34 stores an operation program executed by the control unit 33, data required for processing the operation program, and the like.

  The communication means 35 exchanges information with the short distance wireless communication device 4 conforming to the IEEE 802.15.1 communication standard, and by the access point 5 conforming to the IEEE 802.11 communication standard and a wireless LAN (Wi-Fi) It connects and exchanges information with the web server 7 and the operator terminal 10 via the access point 5 connected to the communication network 6. In another aspect, the user terminal 3 may connect to the communication network 6 using a mobile telephone communication network such as 4G / LTE without using the access point 5.

  The access authentication information transmission means 36 uses the access point 5 or the mobile telephone communication network and communication network 6 as access authentication information together with user information together with identification information received from the short distance wireless communication device 4 in order to receive provision of the simultaneous interpretation service. The access authentication information is transmitted to the web server 7 via the web server 7 and transferred to the management server 8 of the contact center via the web server 7.

  The TV telephone means 37 is embodied by a TV telephone service function installed in the user terminal 3 and implements a simultaneous interpretation service by the operator 9 through the operator terminal 10 of the contact center. SIP (Session Establishment Protocol) for implementing the video telephone service function installed in the user terminal 3 or ITU-T H.264. The H.264 (MPEG-4 AVC) codec and the like are generally known and known techniques, and the details of applications using SIP and MPEG-4 AVC will not be described.

(Short-range wireless communication device)
The short distance wireless communication device 4 includes a control unit 41, a communication unit 42, a storage unit 43, an identification information generation unit 44 and an identification information transmission unit 45.

  The control unit 41 is configured by a CPU or the like that controls the entire short distance wireless communication device 4 by executing software programs for controlling various hardware and firmware in order to realize each means and each function of the short distance wireless communication device 4. Be done.

  The communication unit 42 exchanges information with the user terminal 3 in accordance with the short-distance wireless communication standard conforming to the IEEE 802.15.1 communication standard, and the user terminal 2 uses identification information for using the simultaneous interpretation service. Send to 3

  The identification information generation unit 44 generates identification information including a unique ID for the user 2 to use the simultaneous interpretation service, and stores the generated identification information in the near field communication device 4. In another aspect, the identification information may be registered in advance in the non-volatile memory at the time of manufacture or the like. The identification information is used by the user of the web server 7 of the service provider or the management server 8 of the contact center that provides the interpretation support system 1 in advance to provide an interpretation service regarding the location or area where the short distance wireless communication device 4 is installed. It is registered as access authentication information with information. The identification information is stored in the web server 7 or the management server 8 in association with the installation place of the near-field wireless communication device 4 so that the place or area where the near-field wireless communication device 4 is installed is specified.

  The identification information transmission unit 45 interprets the user terminal 3 when the user terminal 3 installed with the application for receiving the provision of the interpreting service enters the wireless communication service area (for example, within 10 m) of the short distance wireless communication device 4. Transmit identification information including a unique ID for using the service.

  The identification information may include message data displayed on the display means 32 of the user terminal 3. This message may be configured to change according to the distance from the near field communication device 4. For example, in a long distance (8 m to 10 m), "I'm welcome! This is a ○ ○ store.", In a middle distance (2 m to 8 m), "now in winter sale now!", A short distance (0 m to 2 m) , "The feature of this product is in ..." may be configured to be sent in various languages such as Japanese, English, Chinese, Korean, etc. By configuring in this manner, sales promotion of products and the like in a store using the service can be achieved.

  In another aspect, the message may be configured to change according to time, temperature, day of the week, and the like. Thus, more effective sales promotion can be performed by configuring the content of the message to change according to the time, temperature, day of the week, and the like.

(Communication network)
The communication network 6 is typically the Internet. The communication network 6 is configured to be able to connect at least two selected from the user terminal 3, the operator terminal 10, the web server 7 and the management server 8. These may be connected directly, or may be connected via a server for mobile communication network (not shown). For example, when the user terminal 3 and the web server 7 are connected via a server for mobile communication network, the user terminal 3 and the server for mobile communication network are connected by a mobile communication network (not shown), and the server for mobile communication network And the web server 7 are connected by the communication network 6.

(Web server)
The web server 7 includes a control unit 71, a communication unit 72, an access authentication information reception unit 73, and an access authentication information comparison unit 74.

  The control unit 71 is configured by a CPU that controls the entire web server 7 by executing various hardware and software programs for controlling an operating system (OS) in order to implement the respective units and functions of the web server 7. .

  The communication unit 72 exchanges information with the user terminal 3 via the web page via the communication network 6 and exchanges and verifies access authentication information with the management server 8.

  The access authentication information receiving means 73 receives access authentication information including identification information and user information generated by the short distance wireless communication device 4 from the user terminal 3 via the access point 5 or the mobile telephone communication network and communication network. The received access authentication information is transferred to the management server 8.

  The access authentication information collating means 74 transfers the access authentication information received from the user terminal 3 via the access authentication information receiving means 73 to the management server 8 of the contact center via the communication network 6, and the transferred access authentication information In order to receive provision of the interpretation service, the management server 8 collates whether or not it is the access authentication information registered in advance. In another aspect, the access authentication information may be registered in advance in the web server 7, and whether or not the access authentication information is registered in advance in the web server 7 may be collated and notified to the management server 8 .

(Management server)
The management server 8 includes a control unit 81, a communication unit 82, an access authentication information comparison unit 83, and an access permission unit 84.

  The control means 81 is constituted by a CPU or the like that executes various hardware and software programs for controlling an operating system (OS) to implement each means and each function of the management server 8 and controls the entire management server 8. .

  The communication means 82 exchanges and authenticates access authentication information with the web server 7 via the communication network 6, and transmits access permission information for providing an interpretation service to the operator terminal 10.

  The access authentication information collating means 83 collates whether the access authentication information received from the user terminal 3 via the web server 7 is access authentication information registered in advance in the management server 8 or not.

  When it is confirmed that the access authentication information collated through the access authentication information collating unit 83 is the access authentication information registered in advance in the management server 8, the access permitting unit 84 transmits the access terminal to the user terminal 3 owned by the user. In order to provide an interpretation service, access permission information for providing an interpretation service is transmitted to the operator terminal 10 via a communication means.

  A storage means is provided in any one of the web server, the management server and the operator terminal, and the storage means includes a unique ID associated with a specific place or area and a note associated with the unique ID, the past The question item of, shop information may be stored. The notes, the past questions, and the shop information may be displayed on the display screen of the operator terminal in a ranking format in which the important items are not rearranged. By configuring in this manner, the operator 9 can perform interpretation while taking into consideration the situation in which the user 2 is placed, and the quality of interpretation can be enhanced.

(Operator terminal)
The operator terminal 10 includes a control unit 1001, a communication unit 1002, an access receiving unit 1003, and a video telephone unit 1004.

  The control unit 1001 is composed of a CPU that controls the entire operator terminal 10 by executing various hardware and software programs for controlling an operating system (OS) in order to implement the respective units and functions of the operator terminal 10. .

  The communication unit 1002 receives, from the management server 8, access permission information for providing an interpretation service via the communication network 6, and supports intercommunication by TV telephone with the user terminal 3.

  Upon receiving the access permission information for providing the interpreting service from the management server 8, the access accepting means 1003 notifies the operator 9 that the interpreting service is provided to the user terminal 3 owned by the user, and the operator 9 is a user terminal 3 and prepare to make a video call.

  The TV telephone unit 1004 connects to the user terminal 3 owned by the user 2 through the communication unit 1002 using a video telephone service function installed in advance in the operator terminal 10 or a video telephone (not shown) provided outside. . When the videophone service is started, the operator 9 performs a simultaneous interpretation service by videophone. The TV telephone service is optionally ended by the operation of the user terminal 3 by the user 2 or the operation by the operator 9 of the contact center.

  The web server 7, the management server 8 and the operator terminal 10 described above are constituted by a general PC, a work station, etc., and volatile or nonvolatile memory such as a CPU (control device), RAM, ROM etc., HDD, SSD etc. Program stored in ROM or storage device by CPU in cooperation with built-in or external hardware including storage device, communication means conforming to each definition, output device such as monitor or speaker, and input device such as keyboard or mouse Is embodied so that each means mentioned above functions by being read out and executed, and the configuration of the accompanying hardware and the description thereof will be omitted. The user terminal 3 is also, for example, a general smart phone, and has a built-in CPU, GPU, digital signal processor, analog or digital ASIC (application specific integrated circuit), RAM, ROM, flash memory, touch panel, microphone, speaker, Descriptions of general configurations, functions, and the like that are not directly related to the present invention, such as various sensors including a camera, a positioning sensor, an acceleration sensor, and the like, various installation programs, and the like are also omitted. Likewise, detailed description of the access point and the short distance wireless communication device will be omitted.

  FIG. 3 is a view showing an example of the screen operation of the user terminal 3 in the interpretation support system 1 of FIG.

  The user who uses the simultaneous interpretation service installs in advance an application for using the simultaneous interpretation service in the user terminal 3 owned by the user 2, sets a user ID and password for using the application, and services user information Register with a provider company.

  For example, a smartphone is used as the user terminal 3, and the user terminal 3 incorporates various sensors such as a positioning sensor, an acceleration sensor, a gyro sensor, a geomagnetic sensor, a proximity sensor, etc. in addition to a touch panel, a microphone, a speaker, a camera, etc. Wireless LAN (Wi-Fi), short distance wireless communication such as IEEE 802.15.1, proximity wireless communication such as ISO / IEC 18092 (NFC), in addition to wireless communication methods such as 4G / LTE corresponding to mobile communication networks A wireless communication means corresponding to the communication standard is provided, and various applications including a web browser and a TV telephone are installed in advance.

  When the user 2 enters or enters a facility or store such as an airport, a station, a bus terminal, a hotel, a museum, etc. and approaches the receptionist of the facility or store, the counter, the receptionist 2 'of the information center, etc. The short distance wireless communication device 4 installed at a place etc. and the user terminal 3 owned by the user 2 mutually detect each other, and the devices are automatically paired with each other to communicate with each other.

  In the user terminal 3, the short distance wireless communication device is used as the identification information associated with the unique ID assigned to each of the short distance wireless communication devices 4 and information identifying the location and area where the short distance wireless communication device 4 is installed. 4, and the identification information is embedded in the web page including the user ID and password generated and displayed by the user terminal 3 as a login authentication screen on the screen (touch panel) of the user terminal 3. In another aspect, the unique ID identifying the short distance wireless communication device 4 may be displayed, or the user ID and password for using the application providing simultaneous interpretation service may be hidden or hidden. .

  When the user terminal 3 approaches the short distance wireless communication device 4, the application is automatically launched, and the access authentication information including the unique ID, the user ID and the password is transmitted to the web server 7 of the service provider company, and the web server 7 and the contact center When the access authentication information is collated with the management server 8 and it is confirmed that the access authentication information is registered, the web page screen is transmitted from the web server 7 and the language selection screen is displayed. On the language selection screen, for example, the language in which the simultaneous interpretation service is to be used is selected from “Chinese”, “English”, and “Korean”. When a desired language is touched on this screen, the videophone installed in advance in the user terminal 3 functions, and the operator 9 of the contact center appears as shown in FIG. 3, and the simultaneous interpretation service with the operator 9 is started. The languages using the simultaneous interpretation service are not limited to the above three languages, and may be provided according to demand, including sign language interpretation. In another aspect, the language selection screen for selecting a language is displayed without waiting for a confirmation notification from the web server 7, and a call is displayed by connecting a videophone by the operation of the operator 9 of the contact center. It is also good. In still another aspect, the language may be automatically selected based on the language information in the user terminal 3. As described above, the interpreter language is automatically selected based on the language information in the user terminal 3, so that the interpreter start time at the reception of the facility or the store, the counter, and the information center can be shortened. It can be suppressed.

  FIG. 4 is a flow chart showing the flow of processing when using the interpretation support system 1 of FIG.

  As shown in FIG. 4, the user installs an application for utilizing the simultaneous interpretation service in the user terminal 3 using the store provided at the user terminal 3 and the like, and the user information including the user ID and the password It registers (step S402). When the registration is completed, the user starts the application of the user terminal 3 and makes it resident when using the simultaneous interpretation service (step S404).

  When the user holds the user terminal 3 and approaches an airport, a station, a bus terminal, a hotel, a facility or store reception such as a museum, a counter, a information center, etc., the user terminal 3 receives the store reception, counter, information center, etc. Automatically pair each other with the near-field wireless communication device 4 installed in the network (step S406), and the user terminal 3 receives the near-field wireless communication device 4 from the near-field wireless communication device 4 And identification information including a unique ID associated with the information specifying the area (step S408).

  When the user terminal 3 receives the identification information from the short-distance wireless communication device 4, the user terminal 3 generates a web page including a user ID and a password in which the identification information of the short-distance wireless communication device 4 is embedded as access authentication information. Is displayed (step S410). When the user touches “Login” on the login authentication screen, the user terminal 3 connects to the web server 7 of the service provider and transmits access authentication information (step S 412).

  When the web server 7 receives the access authentication information from the user terminal 3, the web server 7 transfers the access authentication information to the management server 8 of the contact center, and the management server 8 collates the access authentication information received from the web server 7 in advance. If it is confirmed that it is the registered access authentication information, the access to the user terminal 3 is permitted (step S 414), and the management server 8 receives a call for using the simultaneous interpretation service from the user terminal 3. Is notified to the operator terminal 10 of the contact center (step S416).

  The operator 9 activates the videophone in response to the call notified to the operator terminal 10, connects to the user terminal 3, and starts the simultaneous interpretation service with the user (step S418). The end of the videophone call is performed by either the user terminal 3 or the operator terminal 10.

  According to the present invention, by using the user terminal 3 such as a smartphone owned by the traveler or business person such as inbound, information on the current location can be obtained in real time by the simultaneous interpretation service. It is possible to save time and labor for preliminary examination. In addition, since the place where the short distance wireless communication device 4 is installed is specified in advance, a person who is familiar with the information of the area can be arranged as the operator 9 who provides the simultaneous interpretation service, and the concierge is not a simple interpretation service. Can provide more detailed services.

  In the present invention, a short distance wireless communication device such as IEEE 802.15.1 is used to specify the installation location or area, but a wireless IC compatible with a short distance wireless communication standard such as ISO / IEC 18092 (NFC) You may use a tag. However, in this case, it is necessary to touch or approach the user terminal 3 to the wireless IC tag in order to read the wireless IC tag information, and the short distance wireless communication detecting the user terminal when entering the wireless communication service area (for example, within 10 m) Convenience is inferior to the device.

  Although the embodiments of the present invention have been described in detail with reference to the drawings, the present invention is not limited to the above-described embodiments, and modifications can be made without departing from the technical scope of the present invention. it can.

1 Interpretation Support System 2 User 3 User Terminal 4 Near Field Communication Device 5 Access Point 6 Communication Network 7 Web Server 8 Management Server 9 Operator 10 Operator Terminal

Claims (7)

A near field communication apparatus capable of performing near field communication with a user terminal;
Access authentication information connected to the user terminal through a communication network, the user information input from the user terminal and an identification number obtained by the short distance wireless communication from the short distance wireless communication device A web server that receives access authentication from
A management server that provides a simultaneous interpretation service by the operator based on the access authentication information;
An operator terminal connected to the user terminal via a communication network and operated by the operator;
The short distance wireless communication device provides the identification information including the unique ID assigned to each of the short distance wireless communication devices to the user terminal.
The interpreter support system, wherein the operator terminal communicates with the user terminal by video and audio based on the access authentication information.   The interpretation support system according to claim 1, wherein the unique ID is registered in advance in the management server in association with a position where the short-distance wireless communication device is installed.   The interpretation support according to claim 1 or 2, wherein the short-distance wireless communication device automatically pairs with the user terminal and transmits the identification information to the user terminal when the user terminal is detected. system.   The interpretation support system according to any one of claims 1 to 3, wherein the reach of the radio wave transmitted from the short distance wireless communication device can be freely changed.   The user terminal receives the identification information from the near field communication device, generates a web page including the user information and the identification information, and responds to a user operation to generate the generated web page as the web server. The interpretation support system according to any one of claims 1 to 4, which is to be sent to.   The management server communicates with the web server to confirm that the access authentication information transmitted from the user terminal is the access authentication information registered in advance, and then performs mutual communication between the user terminal and the operator terminal. The interpretation support system according to any one of claims 1 to 5, wherein access permission information to be permitted is transmitted to the operator terminal.   The interpretation support system according to any one of claims 1 to 6, wherein a use language of the video chat application downloaded to the user terminal is selected based on use language information in the user terminal.

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