JP2019057270A - Information processing apparatus, information processing method, information processing program, terminal apparatus, terminal control method and terminal control program - Google Patents

Abstract

To achieve value-added sales services at a real store.SOLUTION: An information processing apparatus 100 comprises: an acquisition part and a transmission part. The acquisition part is configured to acquire a piece of order information for commodities sold at a real store from a user terminal 10. The transmission part is configured to transmit a piece of information for carrying out a series of processing relevant to the commodity management at a real store on the basis of order information acquired by the acquisition part to a user terminal.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing device, an information processing method, an information processing program, a terminal measure, a terminal control method, and a terminal control program.

  Conventionally, a product sold at a real store is imaged using a camera function in the user terminal and stored as product information in the user terminal, and the product information is transmitted from the user terminal to the store terminal provided in the actual store. A technique for performing a settlement process at a store terminal is known (for example, Patent Document 1).

JP 2011-70308 A

  However, with the above-described conventional technology, it is not always possible to realize a sales service of an actual store with added value. Specifically, in the above-described conventional technology, merchandise information is transmitted from the user terminal to the store terminal provided in the actual store, and only the settlement process is performed at the store terminal. The service could not be realized.

  The present application has been made in view of the above, and an information processing device, an information processing method, an information processing program, a terminal device, a terminal control method, and terminal control capable of realizing a real store sales service with added value The purpose is to provide a program.

  An information processing apparatus according to the present application includes an acquisition unit and a transmission unit. An acquisition part acquires the order information with respect to the goods sold at a real store from a user terminal. Based on the order information acquired by the acquisition unit, the transmission unit distributes information for performing processing related to product management at the actual store to the user terminal.

  According to one aspect of the embodiment, it is possible to realize a real store sales service with added value.

FIG. 1 is a diagram illustrating an example of information processing according to the embodiment. FIG. 2 is a diagram illustrating a configuration example of the information processing system according to the embodiment. FIG. 3 is a diagram illustrating a configuration example of a user terminal according to the embodiment. FIG. 4 is a diagram illustrating an example of the information processing apparatus according to the embodiment. FIG. 5 is a diagram illustrating an example of a user information table stored in the user information database according to the embodiment. FIG. 6 is a diagram illustrating an example of a store information table stored in the store information database according to the embodiment. FIG. 7 is a diagram illustrating an example of a product information table stored in the product information database according to the embodiment. FIG. 8 is a diagram illustrating an example of an order information table stored in the order information database according to the embodiment. FIG. 9 is a diagram illustrating an example of a reward information table stored in the reward information database according to the embodiment. FIG. 10 is a sequence diagram illustrating an example of information processing by the information processing system according to the embodiment. FIG. 11 is a diagram illustrating an example of a store entrance screen according to the embodiment. FIG. 12 is a diagram illustrating an example of an order screen according to the embodiment. FIG. 13 is a diagram illustrating an example of an order confirmation screen according to the embodiment. FIG. 14 is a hardware configuration diagram illustrating an example of a computer that implements the functions of the information processing apparatus.

  Hereinafter, an information processing apparatus, an information processing method, an information processing program, a terminal device, a terminal control method, and a terminal control program according to an embodiment of the present invention (hereinafter referred to as “embodiment”) will be described with reference to the drawings. This will be described in detail. In addition, the information processing apparatus, the information processing method, the information processing program, the terminal device, the terminal control method, and the terminal control program according to the present application are not limited by this embodiment. Moreover, in the following embodiment, the same code | symbol is attached | subjected to the same site | part and the overlapping description is abbreviate | omitted.

[1. Information processing concept]
First, the concept of information processing executed by the information processing apparatus will be described with reference to FIG. FIG. 1 is a diagram illustrating an example of information processing according to the embodiment. In FIG. 1, for example, a user U01 who enters a real store of “XX convenience store XX store” purchases a product displayed in the real store using the user terminal 10 carried by the user U01. Is shown.

  As shown in FIG. 1, in the information processing apparatus 100, product information related to products to be exhibited on an EC (Electronic Commerce) site is received from the above-described actual store side (step S10), and the received product information is described later. Register the product information database. The information processing apparatus 100 according to the embodiment constitutes a so-called shopping mall type EC site in which a plurality of virtual stores corresponding to actual stores are opened on the same server. Therefore, the information processing apparatus 100 accepts an exhibition of a product sold at an actual store as if it were a product sold on an EC site.

  In addition, the information processing apparatus 100 according to the present embodiment accepts listings not only for products sold at the EC site, but also for products sold only at actual stores. Specifically, the information processing apparatus 100 can receive product information related to products that can be purchased on the EC site from the actual store side, and can also receive product information related to products that cannot be purchased on the EC site and can be purchased at the actual store. Accept. The actual store that sells the product designates whether it is a product sold at the EC site or a product sold at the actual store, and then transmits the product information to the information processing apparatus 100.

  Then, the information processing apparatus 100 according to the present embodiment, when a product that can be purchased at an actual store among the displayed items is actually purchased at an actual store, Do some. Specifically, the information processing apparatus 100 executes a settlement process for the merchandise in the actual store at the EC site.

  The information processing apparatus 100 shown in FIG. 1 realizes a sales form in which a product at an actual store can be settled at the EC site simply by listing the product sold at the actual store on the EC site. This sales form will be further described with reference to FIG.

  As shown in FIG. 1, a user U01 who enters a real store purchases a product for sale in the real store using the user terminal 10. Specifically, first, the user terminal 10 receives from the user U01 an operation for starting an application for performing a purchase process for a product in an actual store on the EC site (step S11).

  Subsequently, the user terminal 10 acquires position information of the user terminal 10 using a GPS (Global Positioning System) function mounted on the user terminal 10 (step S12). Thereby, the user terminal 10 specifies the actual store where the user U01 entered. Further, the user terminal 10 transmits such position information to the information processing apparatus 100. As a result, the information processing apparatus 100 identifies the actual store where the user U01 has entered based on the position information, and transmits information on the identified actual store to the user terminal 10. Then, the user terminal 10 displays information related to the actual store where the actual store where the user U01 has entered is displayed, and accepts a check-in operation from the user U01. The user U01 who has finished the check-in operation selects a product displayed in the actual store.

  Subsequently, the user terminal 10 receives a scanning operation for the product from the user U01 who has selected the product (step S13). Specifically, the user terminal 10 reads a barcode attached to a product using a camera function mounted on the user terminal 10. Then, the user terminal 10 transmits order information including product information such as a scanned barcode to the information processing apparatus 100 by an order operation on the screen by the user U01 (step S14).

  The information processing apparatus 100 acquires the order information transmitted from the user terminal 10 (Step S15). That is, the information processing apparatus 100 acquires order information for products sold at the actual store corresponding to the position of the user terminal 10 from the user terminal 10.

  When the information processing apparatus 100 acquires the order information, the information processing apparatus 100 transmits order product information including product information corresponding to the order information to the user terminal 10 (step S16). Specifically, when the information processing apparatus 100 is a product that has been exhibited as a product for store sales from the actual store side checked in, the order product information is transmitted to the user terminal 10.

  Here, the order merchandise information is information used for inventory management of merchandise at an actual store. Specifically, in the present embodiment, the ordered product information is a barcode presented on the screen of the user terminal 10, and the barcode is for identifying a product managed at the EC site and the actual store. It is an identification number. Therefore, at the actual store side, the bar code presented on the screen of the user terminal 10 can be read using the scanning device of the store terminal 30 so that the inventory management of the product can be performed at the actual store. In the following embodiment, a bar code corresponding to a bar code attached to a product sold at an actual store is presented on the screen of the user terminal 10, but the bar code is not limited to the bar code, and the QR code (registered trademark) is used. ).

  The user terminal 10 displays the order product information distributed from the information processing apparatus 100. Specifically, in the example of FIG. 1, the screen of the user terminal 10 includes “XX convenience store XX store” which is the name of the actual store where the check-in is performed and “tea 500 ml 1 point” which is the scanned product information. “100 yen (including tax)”, a “bar code” of the product, and a button display of “confirm order” are displayed.

  Subsequently, the user U01 has the selected product and proceeds to the store terminal 30 where the store clerk is present with the order product information displayed on the screen of the user terminal 10. Then, the store clerk reads the “barcode” displayed on the screen of the user terminal 10 using the scanning device of the store terminal 30 and presses the “confirm order” button display to confirm the order on the order confirmation screen. This is performed (step S17). The confirmation operation is an operation included in the order operation performed on the user terminal 10 based on the order product information.

  When the store terminal 30 reads the “bar code” displayed on the screen of the user terminal 10 using the scanning device, the store terminal 30 registers the sales information of the product and stores the product corresponding to the “bar code” in the actual store. Inventory processing is performed with the number of inventory minus one (step S18). That is, in this example, one “bar code” is displayed on the screen of the user terminal 10 for one product, and when the “bar code” is read, the product corresponding to the “bar code” is displayed. The number of stocks in the actual store is reduced by one.

  When the user terminal 10 accepts a confirmation operation on the order confirmation screen by pressing the “confirm order” button display, the user terminal 10 transmits confirmation information to the information processing apparatus 100 (step S19).

  Then, the information processing apparatus 100 acquires the confirmation information transmitted from the user terminal 10 (Step S20). Subsequently, based on the acquired confirmation information, the information processing apparatus 100 performs a product settlement process related to the confirmation information at the EC site corresponding to the actual store as a sale process of the product at the actual store (step S21).

  In this way, the information processing apparatus 100 can realize a sales form in which the actual store side can settle the product in the actual store on the EC site only by listing the product sold in the actual store on the EC site. Therefore, according to the information processing apparatus 100, it is possible to easily purchase a product sold in an actual store. As a result, the information processing apparatus 100 can realize a sales service of a real store with added value.

  Further, the information processing apparatus 100 acquires order information for products sold at the actual store from the user terminal 10, and transmits the ordered product information to the user terminal 10 based on the acquired order information. Then, at the actual store side, the bar code presented on the screen of the user terminal 10 is read using the scanning device of the store terminal 30, thereby managing the inventory of the product. As a result, the information processing apparatus 100 can realize a sales service of a real store with added value.

[2. Configuration example of information processing system]
Next, a configuration example of the information processing system 1 including the information processing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 2 is a diagram illustrating a configuration example of the information processing system 1 according to the embodiment. As illustrated in FIG. 2, the information processing system 1 includes a user terminal 10, a store terminal 30, and an information processing apparatus 100. The user terminal 10, the shop terminal 30, and the information processing apparatus 100 are connected to be communicable via a network N by wire or wireless. Note that the information processing system 1 illustrated in FIG. 2 may include a plurality of user terminals and a plurality of store terminals.

  The user terminal 10 is a terminal device used by a user. For example, the user terminal 10 is a mobile phone such as a smartphone, a tablet terminal, or a PDA (Personal Digital Assistant).

  The store terminal 30 is an information processing device used by a store clerk in an actual store. The store terminal 30 is a POS terminal, a mobile phone such as a smartphone, a tablet terminal, a PDA, a desktop PC, a notebook PC, or the like.

  As described with reference to FIG. 1, the information processing apparatus 100 acquires order information for a product sold at an actual store corresponding to the position of the user terminal 10 from the user terminal 10, and based on the acquired order information. The settlement processing is performed as part of the purchase processing of the merchandise in the actual store at the EC site corresponding to the actual store.

[3. Example of user terminal configuration]
Next, the user terminal 10 according to the embodiment will be described with reference to FIG. FIG. 3 is a diagram illustrating a configuration example of the user terminal 10 according to the embodiment. As illustrated in FIG. 3, the user terminal 10 includes a communication unit 11, an input unit 12, an output unit 13, an imaging unit 14, and a control unit 20.

  The communication unit 11 is an interface such as a NIC (Network Interface Card) that communicates with the information processing apparatus 100 and the store terminal 30 that are communicably connected to the network N.

  The input unit 12 is an input device that receives various operations from the user. For example, the input unit 12 is realized by a keyboard, a mouse, an operation key, or the like. The output unit 13 is a display device for displaying various information. For example, the output unit 13 is realized by a liquid crystal display or the like. In addition, when a touch panel is employ | adopted for the user terminal 10, the input part 12 and the output part 13 are integrated.

  The imaging unit 14 realizes a camera function for imaging a barcode. The imaging unit 14 includes an optical system such as a lens and an imaging device such as a CCD (Charge Coupled Device) image sensor or a CMOS (Complementary Metal Oxide Semiconductor) sensor. The imaging unit 14 images, for example, a barcode attached to a product in accordance with an operation received from the user via the input unit 12.

  The control unit 20 is a controller, for example, various programs (information processing programs) stored in a storage device inside the user terminal 10 by a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like. (Corresponding to an example) is implemented by using the RAM as a work area. The control unit 20 is a controller, for example, and is realized by an integrated circuit such as an application specific unit (ASIC) or a field programmable gate array (FPGA).

  As illustrated in FIG. 3, the control unit 20 includes a position detection unit 21 and an application control unit 22. The application control unit 22 includes a display control unit 23, an acquisition unit 24, a reception unit 25, and a transmission unit 26. The control unit 20 realizes or executes the functions and operations of information processing described below. The internal configuration of the control unit 20 is not limited to the configuration illustrated in FIG. 3, and may be another configuration as long as the information processing described later is performed.

  The position detection unit 21 detects the current position of the user terminal 10. Specifically, the position detection unit 21 receives radio waves transmitted from GPS satellites, and detects position information (for example, latitude and longitude) indicating the current position of the user terminal 10 based on the received radio waves.

  The application control unit 22 controls the application on the EC site described above, and activates the application on the EC site in response to a user operation.

  The display control unit 23 controls display of various information on the output unit 13 in accordance with various operations received by the input unit 12. Specifically, the display control unit 23 outputs the order product information including store entry information indicating that the user has entered the actual store, order information for the scanned product, and product information corresponding to the order information. 13 is displayed. Note that the store entry screen, the order screen, and the order confirmation screen displayed on the output unit 13 by display control by the display control unit 23 will be described later with reference to FIGS.

  The acquisition unit 24 acquires order information including product information for a product sold at an actual store corresponding to the position detected by the position detection unit 21. Specifically, the acquisition unit 24 acquires order information of a product corresponding to the barcode based on the barcode of the product read by the imaging unit 14 by a user operation.

  The receiving unit 25 receives various information. For example, the receiving unit 25 receives the order product information including the product information corresponding to the order information from the information processing device 100 when the order information is transmitted to the information processing device 100 by the transmission unit 26.

  The transmission unit 26 transmits various information. For example, the transmission unit 26 receives the store entry information distributed from the information processing device 100 by the reception unit 25, and thereby transmits order information including product information related to products sold in the actual store to the information processing device 100. To do. Further, the transmission unit 26 transmits the position information detected by the position detection unit 21 received from the user by the input unit 12 to the information processing apparatus 100.

[4. Configuration example of information processing apparatus]
Next, the information processing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 4 is a diagram illustrating a configuration example of the information processing apparatus 100 according to the embodiment. As illustrated in FIG. 4, the information processing apparatus 100 includes a communication unit 110, a storage unit 120, and a control unit 130.

  The communication unit 110 is realized by a NIC or the like, for example. The communication unit 110 is connected to the network N by wire or wireless.

  The storage unit 120 is realized by, for example, a semiconductor memory device such as a RAM or a flash memory, or a storage device such as a hard disk or an optical disk. As illustrated in FIG. 4, the storage unit 120 includes a user information database 121, a store information database 122, a product information database 123, an order information database 124, and a reward information database 125.

  The user information database 121 is a database in which various information related to the user of the user terminal 10 is stored.

  FIG. 5 is a diagram illustrating an example of a user information table stored in the user information database 121 according to the embodiment. As shown in FIG. 5, the user information table includes information such as “user ID”, “member type”, “name”, “sex”, “age”, “address”, and “purchase history”.

  Here, the “user ID” is an identifier indicating a user who is using the user terminal 10. This user ID may be, for example, a cookie ID or an ID paid out from the information processing apparatus 100 when the user registers as a member with the information processing apparatus 100 using the user terminal 10. The “member type” is an identifier indicating the type of member registered by a user who uses the EC site. Here, the user of the member type “1” is, for example, a paying member, and the user of the member type “2” is, for example, a free member who uses a specific communication company.

  The “purchase history” is information indicating a purchase history of merchandise in an actual store on an EC site corresponding to the actual store. For example, when the user U01 settles “Product A” at “2017/3/20 12:10” on the EC site corresponding to “Store A”, the item “Purchase history” includes “2017/3/20 20 12:10 Product A Store A ”is registered.

  The store information database 122 is a database in which stores registered on the EC site are stored.

  FIG. 6 is a diagram illustrating an example of a store information table stored in the store information database 122 according to the embodiment. As shown in FIG. 6, the store information table includes information such as “store ID”, “store name”, “address”, and “store position”.

  Here, the “store ID” is information for identifying a store registered on the EC site. The “store location” is information indicating the location of the store. Such “store location” information is used to collate with the location information of the user terminal 10.

  The merchandise information database 123 is a database in which merchandise exhibited on the EC site is stored.

  FIG. 7 is a diagram illustrating an example of a product information table stored in the product information database 123 according to the embodiment. As shown in FIG. 7, the product information table includes “store ID”, “product that can be purchased at an actual store”, “product that can be purchased at an EC site”, “product ID”, “product name”, “price”, and the like. Information is included.

  Here, “a product that can be purchased at an actual store” is a product that has been exhibited for sale at an actual store and cannot be purchased at the EC site. For example, “Store I” has listed “Tea”, “Bread”, “Bento”, and the like as “products that can be purchased at an actual store” on the EC site. Further, “a product that can be purchased at the EC site” is a product that can be purchased only at the EC site, not a product that has been exhibited for sale at an actual store. For example, “Store A” exhibits “Books”, “Tickets”, “Chinese Goods”, and the like as “products that can be purchased on the EC site” on the EC site.

  The “product ID” indicates identification information for identifying a product that the actual store side exhibits on the EC site. “Product name” indicates the product name of the product to be exhibited. “Price” indicates the selling price of the item for sale.

  In the above example, “Store I” has listed “Tea”, “Bread”, “Bento”, etc. on the EC site as “products that can be purchased at the actual store”. It may be made available for purchase. In such a case, “a product that can be purchased at an actual store” can also be purchased at an EC site.

  The order information database 124 is a database in which order information for products sold at the actual store corresponding to the position of the user terminal 10 is stored.

  FIG. 8 is a diagram illustrating an example of an order information table stored in the order information database 124 according to the embodiment. As shown in FIG. 8, the order information table includes information such as “user ID”, “location information”, “store ID”, “product ID”, “quantity”, “total amount”, and “order date”. included.

  Here, “position information” is information indicating the position of the user terminal 10. For example, when “position information” is “latitude X1 longitude Y1” in the user U01, “store a” whose “store position” is “latitude X1 longitude Y1” is registered in the “store ID”.

  The “total amount” is the total “price” of the products related to the order information. “Order date and time” is the date and time when order information is received. For example, when the user U01 transmits the order information related to “1 bread 100 yen” at “2017/9/1 7:50” at “Store A” to the information processing apparatus 100 using the user terminal 10, The item “Store ID” is “Store A”, the item “Product ID” is “Product B”, the item “Quantity” is “1”, the item “Total amount” is “100 yen”, “ “2017/9/1 7:50” is registered in the item of “order date”.

  The reward information database 125 is a database in which reward information for a user who purchased a product for sale on an EC site at an actual store is stored.

  FIG. 9 is a diagram illustrating an example of a reward information table stored in the reward information database 125 according to the embodiment. As shown in FIG. 9, the reward information table includes information such as “user ID”, “store ID”, “product ID”, “order date”, “payment amount”, and “number of granted points”. .

  Here, the “settlement amount” indicates the amount for which the settlement process is executed at the EC site corresponding to the actual store. Further, the “number of granted points” is an incentive given to the user terminal 10 according to the “settlement amount”. The reward information table shown in FIG. 9 and the order information table shown in FIG. 8 are in a correspondence relationship.

  Returning to FIG. 4, the description will be continued. The control unit 130 is a controller, and may be, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array), or the like. Various programs (corresponding to an example of an information processing program) stored in an internal storage device are implemented by using a storage area such as a RAM as a work area. In the example illustrated in FIG. 4, the control unit 130 includes a reception unit 131, an acquisition unit 132, a purchase processing unit 133, a grant unit 134, and a transmission unit 135.

  The accepting unit 131 accepts product information of products sold at the actual store distributed from the store terminal 30 and store information of the actual store. In addition, the reception unit 131 registers the received product information in the above-described product information database 123 (see FIG. 7). Further, the reception unit 131 registers the received store information in the store information database 122 (see FIG. 6).

  In addition, the reception unit 131 receives, from the store terminal 30, product information related to products that can be purchased on the EC site and product information related to products that cannot be purchased on the EC site and can be purchased at the actual store.

  The acquisition unit 132 acquires order information for products sold at the actual store from the user terminal 10. Specifically, the acquisition unit 132 acquires order information including product information read by the user terminal 10 from the product placed in the actual store from the user terminal 10. Moreover, the acquisition part 132 acquires the order information sold in the real shop located in the vicinity of the location where the user terminal 10 is located, and the user terminal 10 existing in the real shop. In addition, the acquisition unit 132 registers the acquired order information in the order information database 124 (see FIG. 8).

  Based on the order information acquired by the acquisition unit 132, the purchase processing unit 133 performs part of the purchase processing for the product in the actual store in the electronic commerce service corresponding to the actual store. In addition, the purchase processing unit 133 performs a settlement process on the product at the actual store in the electronic commerce service as part of the purchase process for the product at the actual store. Further, the purchase processing unit 133 performs a part of the purchase process for the product corresponding to the product information included in the order information acquired by the acquisition unit 132.

  In addition, when the product corresponding to the order information acquired by the acquisition unit 132 is a product that has been exhibited in the electronic commerce service, the purchase processing unit 133 performs part of the purchase process on the product. In addition, the purchase processing unit 133 performs a part of the purchase process for a product that is exhibited in the electronic commerce service and cannot be purchased in the electronic commerce service.

  The granting unit 134 gives an incentive in the electronic commerce service to the user of the user terminal 10 when part of the purchase process is performed by the purchase processing unit 133. Specifically, the granting unit 134 grants a predetermined incentive to the user of the user terminal 10 when the payment processing is executed by the purchase processing unit 133 (see FIG. 9). More specifically, the granting unit 134 gives five times the number of points normally given when the user of the user terminal 10 is a paid member, and the user of the user terminal 10 is a free member. In this case, the number of points that is usually given is given to the number of points that is usually given (see FIG. 5). In addition, when the payment processing is executed by the purchase processing unit 133, the granting unit 134 transmits settlement completion information and incentive granting information to the user terminal 10 via the network N.

  Based on the order information acquired by the acquisition unit 132, the transmission unit 135 transmits information for performing processing related to product management at the actual store to the user terminal 10. In addition, the transmission unit 135 transmits, to the user terminal 10, information for performing processing related to product management of the product corresponding to the product information included in the order information.

  Further, the transmission unit 135 transmits order confirmation information indicating order confirmation of a product corresponding to the order information to the user terminal 10 as information for performing processing related to product management. Specifically, the transmission unit 135 transmits to the user terminal 10 order product information including information for identifying a product corresponding to the order information in the actual store as information for performing processing related to product management.

  In addition, when the product corresponding to the order information acquired by the acquisition unit 132 is a product that has been exhibited in the electronic commerce service, the transmission unit 135 transmits information for performing processing related to product management in the actual store to the user terminal 10 to send.

[5. Example of information processing effect]
Next, the contents of information processing executed by each of the processing units 131 to 135 will be described with reference to FIG. FIG. 10 is a sequence diagram illustrating an example of information processing by the information processing system 1 according to the embodiment.

  As illustrated in FIG. 10, first, the store terminal 30 transmits product information and store information of a product to be exhibited on the EC site via the network N to the information processing apparatus 100 (step S101). The reception unit 131 included in the information processing apparatus 100 receives the product information and the store information transmitted from the store terminal 30 (Step S102). And the reception part 131 registers the received merchandise information in the merchandise information database 123 shown in FIG. 7, and registers the received shop information in the shop information database 122 shown in FIG.

  The application control unit 22 included in the user terminal 10 activates an application on the EC site corresponding to the actual store according to the operation of the user who entered the actual store (step S103). And the position detection part 21 which the user terminal 10 has detects the positional information on the user terminal 10 (step S104). The transmission unit 26 of the user terminal 10 transmits the position information acquired by the position detection unit 21 via the network N to the information processing apparatus 100 (step S105).

  The acquisition unit 132 included in the information processing apparatus 100 acquires the position information transmitted from the user terminal 10 (step S106). When the acquisition unit 132 included in the information processing apparatus 100 acquires the position information transmitted from the user terminal 10, the acquisition unit 132 acquires the actual store corresponding to the acquired position information from the store information database 122 (FIG. 6) and enters the store information. Create And the transmission part 135 which the information processing apparatus 100 has transmits store entrance information to the user terminal 10 via the network N (step S107).

  When receiving the store entry information transmitted from the information processing apparatus 100, the receiving unit 25 included in the user terminal 10 displays the store entrance information on the output unit 13 (step S108).

  Here, the case where the store entry information transmitted from the information processing apparatus 100 is displayed on the output unit 13 of the user terminal 10 will be described with reference to FIG. FIG. 11 is a diagram illustrating an example of a store entrance screen according to the embodiment.

  As illustrated in FIG. 11, when the user terminal 10 receives the store entry information transmitted from the information processing apparatus 100, the output unit 13 displays information such as “You are at“ XX Convenience Store XX ””. , A column T11 indicating “read merchandise bar code”, a button display T12 of “Enter a store”, and a button display T13 of “No, not this store” are displayed. The

  When the actual store where the user entered is different from the store displayed on the output unit 13, the user presses the button display T13 of "No, not this store". On the other hand, when the actual store where the user entered and the store displayed on the output unit 13 are the same, the user presses the button display T12 of “Enter the store”.

  As described above, when the user presses the button display T12 of “Enter the store”, the EC site corresponding to the actual store is accessed.

  Subsequently, the user who entered the actual store selects a product displayed in the actual store. Then, the user terminal 10 receives a scanning operation for the product from the user who has selected the product (step S109). Specifically, the imaging unit 14 of the user terminal 10 reads the barcode attached to the product. Thereby, order information is displayed on the output part 13 which the user terminal 10 has (step S110).

  Here, the case where order information is displayed on the output unit 13 of the user terminal 10 will be described with reference to FIG. FIG. 12 is a diagram illustrating an example of an order screen according to the embodiment.

  As shown in FIG. 12, when the imaging unit 14 reads the barcode attached to the product, the output unit 13 displays “order confirmation”, “order is not yet completed”, “confirms the contents. Information such as “Tap the Confirm Order” button is displayed.

  The output unit 13 displays the scanned product image, product name, quantity, and billing amount. The output unit 13 also displays a “cancel” button display T14, a “use points” button display T15, a “read other product” button display T16, and a “go to order” button display. T17 is displayed.

  When the user presses the “Cancel” button display T14, the order of the product (“tea 500 ml”) displayed on the output unit 13 is cancelled. Further, when the user presses the “use point” button display T15, the payment processing by points is performed in the payment processing at the EC site corresponding to the actual store.

  Further, when the user presses the “read other product” button display T <b> 16, for example, a screen for accepting a scan operation of the product from the user is displayed on the output unit 13. Further, when the user presses the button display T17 of “go to order”, the transmission unit 26 of the user terminal 10 transmits the order information to the information processing apparatus 100 via the network N (step S111).

  When acquiring the order information transmitted from the user terminal 10, the acquiring unit 132 included in the information processing apparatus 100 registers the order information in the order information database 124 illustrated in FIG. 8 (Step S112).

  Further, the acquisition unit 132 included in the information processing apparatus 100 acquires information from the order information database 124 in which order information is registered, and creates order product information. And the transmission part 135 which the information processing apparatus 100 has transmits order merchandise information to the user terminal 10 via the network N (step S113).

  When the receiving unit 25 included in the user terminal 10 receives the ordered product information transmitted from the information processing apparatus 100, the receiving unit 25 displays the ordered product information on the output unit 13 (step S114).

  Here, the case where the order product information transmitted from the information processing apparatus 100 is displayed on the output unit 13 of the user terminal 10 will be described with reference to FIG. FIG. 13 is a diagram illustrating an example of an order confirmation screen according to the embodiment.

  As shown in FIG. 13, when the user terminal 10 receives the order product information transmitted from the information processing apparatus 100, the output unit 13 displays “Register registration”, “Thank you for the order. ”,“ XX Convenience Store XX Shop Tea 500ml 1 point 100 yen (tax included) ”is displayed.

  The output unit 13 also displays a “bar code” display field T18 of the scanned product and a button display T19 of “confirm order”.

  The user has the scanned product (“tea 500 ml”) and, for example, goes to the store terminal 30 where the store clerk is present with the order product information displayed on the output unit 13. Then, the store clerk reads the “barcode” display field T18 displayed on the output unit 13 using the scanning device of the store terminal 30 and presses the “confirm order” button display T19 to display the order confirmation screen. A confirmation operation is performed (step S115).

  When the store terminal 30 reads the “barcode” display field T18 displayed on the output unit 13 using the scanning device, the store terminal 30 registers the sales information of the product and stores the actual product corresponding to the “barcode”. Inventory processing is performed in which the number of inventory in the store (“XX convenience store XX store”) is minus one (step 116).

  The transmission unit 26 of the user terminal 10 transmits confirmation information to the information processing apparatus 100 via the network N when accepting a confirmation operation on the order confirmation screen by pressing the “confirm order” button display T19. (Step S117).

  The acquisition unit 132 included in the information processing apparatus 100 acquires the confirmation information transmitted from the user terminal 10 (step S118). Then, the purchase processing unit 133 included in the information processing apparatus 100 performs a product settlement process related to the confirmed information on the EC site corresponding to the actual store as a product sales process in the actual store based on the acquired confirmed information ( Step S119).

  The granting unit 134 included in the information processing device 100 grants a predetermined incentive to the user of the user terminal 10 when the payment processing is executed by the purchase processing unit 133 (see FIG. 9). Further, when the payment processing is executed by the purchase processing unit 133, the granting unit 134 transmits settlement completion information and incentive granting information to the user terminal 10 via the network N (step S120).

  When receiving the payment completion information and the incentive grant information transmitted from the information processing apparatus 100, the receiving unit 25 of the user terminal 10 displays the payment completion information and the incentive grant information on the output unit 13 (step S121). .

  Note that the granting unit 134 does not give an incentive to the user of the user terminal 10 when the purchase processing unit 133 executes a settlement process using points. In such a case, the granting unit 134 transmits only the payment completion information based on points to the user terminal 10 via the network N.

[6. effect]
As described above, the information processing apparatus 100 includes the acquisition unit 132 and the purchase processing unit 133. The acquisition unit 132 acquires order information for a product sold in a real store corresponding to the position of the user terminal 10 from the user terminal 10. Based on the order information acquired by the acquisition unit 132, the purchase processing unit 133 performs part of the purchase processing for the product in the actual store in the electronic commerce service corresponding to the actual store. As a result, the information processing apparatus 100 can easily purchase products sold in the actual store, and can realize a sales service in the actual store with added value.

  Further, in the information processing apparatus 100, the purchase processing unit 133 performs a settlement process on the product in the actual store in the electronic commerce service as part of the purchase process for the product in the actual store. Thereby, the information processing apparatus 100 can perform part of the purchase process for the merchandise in the actual store by the settlement process in the electronic commerce service.

  In the information processing apparatus 100, the acquisition unit 132 acquires order information including product information read by the user terminal 10 from the product placed in the actual store from the user terminal 10, and the purchase processing unit 133 Part of the purchase process is performed on the product corresponding to the product information included in the information. Thereby, the information processing apparatus 100 can perform part of the purchase process for the product based on the order information including the product information read by the user terminal 10.

  In addition, the information processing apparatus 100 further includes a granting unit 134 that grants an incentive in the electronic commerce service to the user of the user terminal 10 when part of the purchase process is performed by the purchase processing unit 133. Thereby, the use expansion of the electronic commerce service can be aimed at the user by the consideration of granting the incentive.

  The information processing apparatus 100 further includes a transmission unit 135 that transmits order product information including product information corresponding to the order information to the user terminal 10 when the order information is acquired by the acquisition unit 132, and the purchase processing unit 133 performs part of the purchase process for the product in the actual store when an order operation is performed by the user of the user terminal 10 based on the ordered product information distributed by the transmission unit 135. Thereby, the information processing apparatus 100 can perform part of the purchase process for the product in the actual store in conjunction with the user terminal 10.

  Further, in the information processing apparatus 100, the acquisition unit 132 acquires the order information for the product sold in the actual store located in the vicinity of the location of the user terminal 10 and the location from the user terminal 10 present in the actual store. To do. Thereby, the information processing apparatus 100 can acquire order information for products sold in the actual store from the user terminal 10 present in the actual store.

  In the information processing apparatus 100, the purchase processing unit 133 performs purchase processing for a product when the product corresponding to the order information acquired by the acquisition unit 132 is a product that has been exhibited in the electronic commerce service. Do department. As a result, the information processing apparatus 100 can perform part of the purchase process for the merchandise in the actual store by specializing in the electronic commerce service.

  Further, in the information processing apparatus 100, the purchase processing unit 133 performs part of the purchase process on a product that has been exhibited in the electronic commerce service and cannot be purchased in the electronic commerce service. Thereby, the information processing apparatus 100 can perform a part of purchase process with respect to the goods which can be purchased in a real store.

  In addition, as described above, the information processing apparatus 100 includes the acquisition unit 132 and the transmission unit 135. The acquisition unit 132 acquires order information for products sold at the actual store from the user terminal 10. Based on the order information acquired by the acquisition unit 132, the transmission unit 135 transmits information for performing processing related to product management at the actual store to the user terminal 10. Thereby, on the actual store side, the inventory management of the product is performed by reading the barcode presented on the screen of the user terminal 10 using the scanning device of the store terminal 30. Therefore, the information processing apparatus 100 can realize an actual store sales service with added value.

  In the information processing apparatus 100, the acquisition unit 132 acquires order information including product information read by the user terminal 10 from the product placed in the actual store from the user terminal 10, and the transmission unit 135 receives the order information Information for performing processing related to product management of the product corresponding to the product information included in is transmitted to the user terminal 10. Thereby, the information processing apparatus 100 can transmit information for performing processing related to product management of the product based on the order information including the product information read by the user terminal 10.

  In the information processing apparatus 100, the transmission unit 135 distributes order confirmation information indicating order confirmation of a product corresponding to the order information to the user terminal 10 as information for performing processing related to product management. Thereby, the information processing apparatus 100 can perform processing related to product management at the actual store side via the user terminal 10.

  In the information processing apparatus 100, the transmission unit 135 transmits, to the user terminal 10, order product information including information for identifying a product corresponding to the order information in the actual store as information for performing processing related to product management. To do. Thereby, the information processing apparatus 100 can surely perform processing related to merchandise management at the actual store side via the user terminal 10.

  Further, in the information processing apparatus 100, the acquisition unit 132 acquires the order information for the product sold in the actual store located in the vicinity of the location of the user terminal 10 and the location from the user terminal 10 present in the actual store. To do. Thereby, the information processing apparatus 100 can acquire order information for products sold in the actual store from the user terminal 10 present in the actual store.

  In the information processing apparatus 100, the transmission unit 135 performs processing related to product management at an actual store when the product corresponding to the order information acquired by the acquisition unit 132 is a product that has been exhibited in the electronic commerce service. Information is transmitted to the user terminal 10. Thereby, the information processing apparatus 100 can transmit information for performing processing related to merchandise management in an actual store specialized for the electronic commerce service.

[7. Hardware configuration]
The information processing apparatus 100 according to the embodiment described above is realized by, for example, a computer 200 configured as shown in FIG. Hereinafter, the information processing apparatus 100 will be described as an example. FIG. 14 is a hardware configuration diagram illustrating an example of a computer 200 that implements the functions of the information processing apparatus 100. The computer 200 includes a CPU 210, a RAM 220, a ROM 230, an HDD 240, a communication interface (I / F) 250, an input / output interface (I / F) 260, and a media interface (I / F) 270.

  The CPU 210 operates based on a program stored in the ROM 230 or the HDD 240 and controls each unit. The ROM 230 stores a boot program executed by the CPU 210 when the computer 200 is started up, a program depending on the hardware of the computer 200, and the like.

  The HDD 240 stores a program executed by the CPU 210 and data used by the program. The communication interface 250 receives data from other devices via the network N and sends the data to the CPU 210, and transmits data generated by the CPU 210 to other devices via the network N.

  The CPU 210 controls an output device such as a display and a printer and an input device such as a keyboard and a mouse via the input / output interface 260. The CPU 210 acquires data from the input device via the input / output interface 260. Further, the CPU 210 outputs the generated data to the output device via the input / output interface 260.

  The media interface 270 reads a program or data stored in the recording medium 280 and provides it to the CPU 210 via the RAM 220. The CPU 210 loads such a program from the recording medium 280 onto the RAM 220 via the media interface 270 and executes the loaded program. The recording medium 280 is, for example, an optical recording medium such as a DVD (Digital Versatile Disk) or PD (Phase change rewritable disk), a magneto-optical recording medium such as an MO (Magneto Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. It is.

  For example, when the computer 200 functions as the information processing apparatus 100 according to the embodiment, the CPU 210 of the computer 200 implements the function of the control unit 130 by executing a program loaded on the RAM 220. The HDD 240 stores data in the storage unit 120. The CPU 210 of the computer 200 reads these programs from the recording medium 280 and executes them. However, as another example, these programs may be acquired from other devices via the network N.

[8. Others]
As described above, some of the embodiments of the present application have been described in detail with reference to the drawings. However, these are merely examples, and various modifications, including the aspects described in the disclosure section of the invention, based on the knowledge of those skilled in the art, It is possible to implement the present invention in other forms with improvements.

  In the above-described embodiment, when the information processing apparatus 100 accepts a product to be exhibited on the EC site from the actual store side as “a product that can be purchased at the actual store”, the user who ordered the product at the EC site is the actual store. Although it is supposed to be purchased, it may be purchased on the EC site. Further, in the information processing apparatus 100 according to the above-described embodiment, both the “product that can be purchased at the actual store” and the “product that can be purchased at the EC site” are accepted on the EC site. The information processing apparatus 100 may accept only the listing of “products that can be purchased at the actual store” from the actual store.

  Moreover, in the above-mentioned embodiment, although the stock of the goods sold in a real store is managed on the real store side, you may manage this management on EC site. Specifically, when the information processing apparatus 100 acquires confirmation information from the user terminal 10, the inventory information of the virtual store corresponding to the actual store managed on the EC site is updated based on the acquired confirmation information. May be.

  In addition, among the processes described in the above embodiment, all or part of the processes described as being performed automatically can be performed manually, or all of the processes described as being performed manually are performed. Alternatively, a part can be automatically performed by a known method. In addition, the processing procedures, specific names, and information including various data and parameters shown in the document and drawings can be arbitrarily changed unless otherwise specified. For example, the various types of information illustrated in each drawing is not limited to the illustrated information.

  Further, each component of each illustrated apparatus is functionally conceptual, and does not necessarily need to be physically configured as illustrated. In other words, the specific form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed or arbitrarily distributed in arbitrary units according to various loads or usage conditions. Can be integrated and configured.

  In the above embodiment, the information processing device 100 realizes and executes the information processing functions and operations. However, the user terminal 10 or the store terminal 30 has the information processing functions and operations that the information processing device 100 has. The function / action of information processing may be realized / executed in the user terminal 10 or the store terminal 30.

  In addition, the processes described in the embodiments described above can be appropriately combined within a range in which the process contents are not contradictory.

  For example, the information processing apparatus 100 described above may be realized by a plurality of server computers, and depending on functions, an external platform or the like may be realized by calling an API (Application Programming Interface) or network computing. Can be changed flexibly.

  Moreover, the above-mentioned “section (module, unit)” can be read as “means”, “circuit”, and the like. For example, the acquisition unit can be read as acquisition means or an acquisition circuit.

DESCRIPTION OF SYMBOLS 1 Information processing system 10 User terminal 11 Communication part 12 Input part 13 Output part 14 Imaging part 20 Control part 21 Position detection part 22 Application control part 23 Display control part 24 Acquisition part 25 Receiving part 26 Transmission part 100 Information processing apparatus 110 Communication part DESCRIPTION OF SYMBOLS 120 Memory | storage part 121 User information database 122 Store information database 123 Merchandise information database 124 Order information database 125 Reward information database 130 Control part 131 Reception part 132 Acquisition part 133 Purchase process part 134 Giving part 135 Transmission part 200 Computer

Claims (11)

An acquisition unit for acquiring order information for a product sold in a real store from a user terminal;
An information processing apparatus comprising: a transmission unit configured to transmit, to the user terminal, information for performing processing related to product management in the actual store based on the order information acquired by the acquisition unit. The acquisition unit
Obtaining order information including product information read by the user terminal from the product placed in the actual store from the user terminal;
The transmitter is
The information processing apparatus according to claim 1, wherein information for performing processing related to product management of a product corresponding to product information included in the order information is transmitted to the user terminal. The transmitter is
The information processing apparatus according to claim 1, wherein the order product information including product information corresponding to the order information is transmitted to the user terminal as information for performing processing related to the product management. The transmitter is
The order product information including information for identifying a product corresponding to the order information in the actual store is transmitted to the user terminal as information for performing processing related to the product management. The information processing apparatus described in 1. The acquisition unit
The order information sold at the actual store located near the location of the user terminal and the location is acquired from the user terminal existing at the actual store. The information processing apparatus according to one. The transmitter is
When the product corresponding to the order information acquired by the acquisition unit is a product that has been exhibited in an electronic commerce service, information for performing processing related to product management in the actual store is transmitted to the user terminal. The information processing apparatus according to any one of claims 1 to 5, wherein the information processing apparatus is characterized in that: An information processing method executed by a computer,
An acquisition process for acquiring order information for a product sold in a physical store from a user terminal;
An information processing method comprising: a transmission step of transmitting information for performing processing related to merchandise management at the actual store to a user terminal based on the order information acquired by the acquisition step. An acquisition procedure for acquiring order information for a product sold in a physical store from a user terminal;
An information processing program causing a computer to execute a transmission procedure for transmitting information for performing processing related to merchandise management in the actual store to a user terminal based on the order information acquired by the acquisition procedure. A transmission unit that transmits order information including product information about a product sold in a real store to the information processing device;
A terminal device comprising: a receiving unit configured to receive information for performing processing related to merchandise management in the actual store based on the order information from the information processing device. A terminal control method for a terminal device executed by a computer,
A transmission step of transmitting order information including product information related to a product sold in an actual store to the information processing device;
And a receiving step of receiving information for performing processing related to merchandise management at the actual store based on the order information from the information processing apparatus. A transmission procedure for transmitting order information including product information about a product sold in a real store to the information processing device;
A terminal control program that causes a computer to execute a reception procedure for receiving information for performing processing related to merchandise management at the actual store based on the order information from the information processing apparatus.

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