JP2019036340A - Server device, program, and electronic receipt system - Google Patents

Abstract

To provide a server device, an information processing device and a program provided with a function with which it is possible to check the information attached to a commodity name in electronic receipt information viewed by a consumer.SOLUTION: The server device of an embodiment comprises: first storage means for storing electronic receipt information consisting of electronic contents of commodity transactions; second storage means for storing commodity name data in association with the information attached to the commodity name data; addition means for adding an operator for acquiring the attached information that corresponds to the commodity name data included in the electric receipt information to the electronic receipt information stored in the first storage means; electronic receipt information output means for outputting the electronic receipt information having had the operator added thereto by the addition means to a user terminal; and added information output means which, when operation of the operator is accepted via the user terminal, extracts the attached information that corresponds to the commodity name data included in the electronic receipt information from the second storage means and outputs it to the user terminal.SELECTED DRAWING: Figure 1

Description

  Embodiments described herein relate generally to a server device, an information processing device, and a program.

2. Description of the Related Art Conventionally, there is known an electronic receipt system that distributes electronic receipt information obtained by converting a transaction content into electronic information to a consumer's portable terminal instead of handing the content of the product transaction at the store as a paper receipt to the consumer.
In the electronic receipt system, when a consumer is a member of this service, when the consumer completes the product transaction processing at a POS (Point of Sales) terminal placed in the store, the electronic receipt system outputs an electronic receipt instead of outputting a paper receipt at the POS terminal. Generate receipt information. The POS terminal transmits the generated electronic receipt information to an electronic receipt management server that centrally manages the electronic receipt information. Therefore, the consumer can browse the electronic receipt information managed by the electronic receipt management server using a portable terminal owned by the consumer.

  By the way, there are cases where the consumer offers to return the product after taking it home. In this case, at the cash register or service counter, the return processing must be performed by inputting the product code of the product to be returned to the POS terminal. However, once the consumer takes the product home, the tag on which the product code is printed may be removed. If the merchandise is brought into the cash register, it becomes a problem because it becomes difficult for the cashier to enter the merchandise code when performing the return processing.

  The problem to be solved by the present invention is acquired in the electronic receipt information, a server device that enables acquisition of supplementary information (for example, a product code) about the product name in the electronic receipt information browsed by the consumer. It is to provide an information processing apparatus and a program capable of using the supplementary information.

The server device of the embodiment stores a first storage unit that stores electronic receipt information obtained by digitizing the contents of a product transaction, and a second storage that stores product name data and associated information of the product name data in association with each other. Means for adding supplementary information for acquiring supplementary information corresponding to the product name data included in the electronic receipt information to the electronic receipt information stored in the first storage means, and the operation by the adding means Electronic receipt information output means for outputting electronic receipt information to which a child has been added to the user terminal, and incidental information corresponding to the product name data included in the electronic receipt information when the operation of the operator is received via the user terminal Supplementary information output means for extracting the information from the second storage means and outputting it to the user terminal.
The information processing apparatus according to the embodiment is based on the reading unit that reads the product code data of the product to be returned from the user terminal, and the product code data that is obtained by reading the electronic return receipt information obtained by digitizing the return information of the product by the reading unit. The electronic return receipt generating means for generating the electronic return receipt information generated by the electronic return receipt generating means, and the electronic payment receipt information obtained by digitizing the contents of the original transaction of the product to be returned And transmitting means for transmitting to.

FIG. 1 is an overall configuration diagram of an electronic receipt system according to the present embodiment. FIG. 2 is a configuration diagram of the electronic receipt management server. FIG. 3 is a data configuration diagram of the product code table. FIG. 4 is a configuration diagram of the POS terminal. FIG. 5 is a block diagram of a consumer terminal. FIG. 6 is a flowchart of the electronic receipt information output process in the electronic receipt management server. FIG. 7 is a flowchart of processing relating to addition of an event generation unit. FIG. 8 is a screen configuration diagram of electronic receipt information to which an icon is added. FIG. 9 is a flowchart of a product code output process in the electronic receipt management server. FIG. 10 is a screen configuration diagram of product code display data. FIG. 11 is a flowchart of the return process at the POS terminal.

  Instead of receiving the transaction details at the store with paper receipts, it became possible to view the electronic receipt information obtained by digitizing the transaction details on a user terminal operated by the consumer (hereinafter referred to as a consumer terminal). There is a mechanism called an electronic receipt system.

  In the electronic receipt system, a consumer performs member registration in advance and acquires a member ID (identification) for uniquely identifying the member. Thereby, the consumer can enjoy the service provided by the electronic receipt system with the member ID.

  In the electronic receipt system, merchandise transaction processing with a consumer is performed at a POS (Point of Sales) terminal arranged in a store. After the merchandise transaction process, the consumer performs a settlement process with cash or a card, and ends a series of transaction processes (one transaction).

  The POS terminal reads the member ID for each transaction. As a result, the POS terminal generates electronic receipt information obtained by digitizing the information for one transaction instead of outputting the record of the one transaction to a conventional paper receipt. Then, the POS terminal transmits the electronic receipt information to an electronic receipt management server that centrally manages all electronic receipt information. Electronic receipt information includes “electronic payment receipt information” that is generated during normal transactions, “registration minus receipt information” that is generated at the time of cash register minus, “electronic return receipt information” that is generated during return processing, and data that is generated during correction processing. There are types such as “electronic correction receipt information”. The consumer can view the “electronic payment receipt information” transmitted to the electronic receipt management server by accessing the electronic receipt management server using the consumer terminal.

FIG. 1 is an overall configuration diagram of an electronic receipt system according to the present embodiment.
As shown in FIG. 1, the electronic receipt system 1 is configured by a network system including an electronic receipt management server 10, a POS terminal 11, and a consumer terminal 12. In the present embodiment, the POS terminal 11 accesses the electronic receipt management server 10 on the Web via a communication network N1 such as a LAN (Local Area Network) or a VPN (Virtual Private Network). The consumer terminal 12 accesses the electronic receipt management server 10 on the Web via the Internet network (communication network N2). As an example, the consumer terminal 12 accesses the electronic receipt management server 10 by connecting to the telephone network via a wireless base station and connecting to the Internet from the packet communication network by the control device.

In the following, it is assumed that the electronic receipt management server 10 includes a Web server and performs communication with each terminal using HTTP (Hypertext Transfer Protocol) or the like.
In addition, the solid line arrow shown to the figure represents the direction through which main commands and information flow.

  The electronic receipt management server 10 is provided in an electronic receipt center P1 of a third party organization. The electronic receipt management server 10 is a server device that centrally manages electronic receipt information generated by the POS terminal 11 using the database DB1 (first storage means). The electronic receipt management server 10 receives electronic receipt information (for example, electronic payment receipt information (S1)) transmitted from the POS terminal 11 via the communication network N1, stores the electronic receipt information in the database DB1, and performs centralized management. To do. When the electronic receipt management server 10 receives a browsing request for electronic receipt information (“browsing request (S2)”) from the consumer terminal 12, the electronic payment receipt information corresponding thereto is displayed in the display format of the requesting consumer terminal 12. Convert the format. The consumer terminal 12 displays the electronic payment receipt information on its own display screen ("Acquire Electronic Receipt Information (S3)").

  The electronic receipt management server 10 also outputs a product code file 100, an adding unit 101, an electronic receipt information output unit 102, and a product in order to output product code data, which is one of the supplementary information of the product, to the consumer terminal 12. A code output means (accompanying information output means) 103 is provided.

  The product code file 100 is a data file that records product code data of each product. The product code file 100 records product code data and product name data of each product in association with each other. The product code file 100 is stored in a storage unit such as a RAM, and is provided as a second storage unit.

  The adding means 101 is means for associating an operation element (event generation unit) serving as a trigger for acquiring the product code data recorded in the product code file 100 with electronic settlement receipt information that the consumer terminal 12 requests to browse. is there. The event generation unit is configured by attaching link information indicating an execution destination of a process for acquiring the product code data to an icon image or character information, for example.

The electronic receipt information output means 102 is means for outputting the electronic payment receipt information to which the event generation unit is added to the consumer terminal 12 that is the browsing request source.
As described above, the electronic receipt management server 10 receives an electronic payment receipt information browsing request (“viewing request (S2)”) from the consumer terminal 12. The electronic receipt information output means 102 performs a process of converting the electronic payment receipt information as a response at that time into the display format of the requesting consumer terminal and outputting it to the consumer terminal 12. Since the adding unit 101 adds an event generation unit to the electronic payment receipt information at an arbitrary timing to the consumer terminal 12, the electronic receipt information output unit 102 uses the electronic payment receipt information to which the event generation unit is added as the browsing request source. The data is output to the consumer terminal 12.
Thereafter, the electronic receipt management server 10 receives an operation of the event generation unit (for example, an operation of the event generation unit by a tap or the like) from the electronic payment receipt information output to the consumer terminal 12.

  The product code output means 103 extracts the product code data corresponding to the product name data included in the electronic payment receipt information from the product code file 100 by the operation of the event generation unit, and sends the product code data to the consumer terminal 12. It is a means to output. For example, the product name data included in the electronic payment receipt information is acquired from the consumer terminal 12 or the like by the operation of the event generation unit. Then, using the product name data, the link destination process indicated by the event generation unit is executed. In this process, the product code data corresponding to the product name data acquired from the consumer terminal 12 or the like is extracted from the product code file 100 and output to the consumer terminal 12.

  Accordingly, when the user operates the event generation unit via the consumer terminal 12 (“product code request (S4)”), the product code data managed by the electronic receipt management server 10 is acquired by the consumer terminal 12. ("Product code acquisition (S5)").

The POS terminal 11 is one or a plurality of POS terminals provided in the store P2. The store P2 indicates one or a plurality of stores.
The POS terminal 11 has a bar code scanner for reading a product code and a member ID, and has a cash register function. At the POS terminal 11, the consumer wants to purchase a product that the cashier reads a product code attached to the product with a barcode scanner or presses a product key or a numeric key provided as an input key. Data is input as a transaction target product. After performing the merchandise transaction process in this manner, the consumer performs a settlement process with cash or a card, and ends a series of transaction processes (one transaction). After the transaction, the transaction content is printed on a receipt sheet and a paper receipt is issued.

The POS terminal 11 includes an instruction key to which commands for executing various processes are assigned as input keys. The command key includes a return key, a correction key, a cash register minus key, and the like.
For example, assume that a return occurs after the end of one transaction. In this case, the cashier presses the return key by inputting the product code of the product to be returned. Thus, the POS terminal 11 completes the return processing and prints a return receipt including the return information on the paper.

  As a method for inputting the product code of the product to be returned, the consumer terminal 12 reads the product code data acquired from the electronic receipt management server 10 (“product code reading (S6)”). In addition, various methods such as entering a product code using an input key such as a numeric key, pressing a product key, and reading a barcode attached to a product tag with a barcode scanner can be used in combination.

  By the way, in the POS terminal 11, when a consumer is a member, the process which reads member ID for every transaction is performed. As a method of reading the member ID, for example, there is a method of reading the member ID displayed as barcode information on the display screen of the consumer terminal 12 with a barcode scanner. In addition, a method of reading the member ID stored in the consumer terminal 12 using communication such as short-range wireless communication is also possible.

  The POS terminal 11 generates electronic settlement receipt information obtained by digitizing the transaction contents for one transaction by reading the member ID, and the electronic settlement management server transmits the electronic settlement receipt information via the communication network N1. 10 ("electronic receipt information (S1)").

  Further, at the time of return processing, electronic return receipt information obtained by digitizing the return information is generated and transmitted to the electronic receipt management server 10 (“Return Receipt (S7)”).

The consumer terminal 12 is an information processing apparatus used by a consumer at home or at a destination.
As an example, a mobile information processing apparatus having a wireless communication function such as a mobile phone, a smartphone, and a tablet terminal can be given. In addition, a fixed information processing apparatus connected to a network by connecting to a router or the like like a personal computer can be used. Hereinafter, the consumer terminal 12 will be described as a mobile information processing apparatus.

  The consumer terminal 12 uses the communication means to access the electronic receipt management server 10 via the communication network N2. With this access, the consumer terminal 12 makes various requests to the electronic receipt management server 10. As one of various requests, for example, a request for electronic settlement receipt information (“browsing request (S2)”) is made. Alternatively, a request for a product code corresponding to the product name (“product code request (S4)”) is made after obtaining the electronic payment receipt information.

In addition, the consumer terminal 12 includes a viewer for displaying electronic payment receipt information.
When electronic settlement receipt information is requested from the electronic receipt management server 10 (“browsing request (S2)”), the electronic receipt management server 10 extracts the electronic settlement receipt information and converts it into a predetermined display format. At this time, for example, electronic settlement receipt information with an event generation unit is generated as display data. The consumer terminal 12 displays the electronic payment receipt information with the event generation unit on the display screen of its own device by the viewer ("Acquire Electronic Receipt Information (S3)").

  Assume that the consumer subsequently operates the event generation unit by tapping the event generation unit on the display screen of the consumer terminal 12 (“product code request (S4)”). Then, the electronic receipt management server 10 executes processing corresponding to the event, that is, product code data acquisition processing. As a processing result, the consumer terminal 12 acquires product code data corresponding to the product name data included in the electronic payment receipt information (“product code acquisition (S5)”). The consumer terminal 12 causes the POS terminal 11 to read the acquired product code data by displaying it on a display screen or storing it in a predetermined storage area (“product code reading (S6)”).

In the following, a mode in which barcode information is displayed as the product code data on the display screen of the consumer terminal 12 and the barcode information is read by the POS terminal 11 is shown as an example. The product code file 100 of the electronic receipt management server 10 is registered in advance with product code data obtained by encoding the product code into barcode information.
In addition, the event generation unit adding process to the electronic payment receipt information is performed when the electronic payment receipt information is converted into the display format of the consumer terminal.

Next, the configuration and operation of main devices will be described in detail.
FIG. 2 is a configuration diagram of the electronic receipt management server 10.
The electronic receipt management server 10 mainly includes a control unit 10A, a storage unit 11A, and a communication I / F 12A. Each part is interconnected by a bus 13A.

  The control unit 10A is a computer that performs overall control of each unit of the electronic receipt management server 10 and performs arithmetic processing, data input / output control, and the like. The control unit 10A includes a CPU (Central Processing Unit), a ROM (Read Only Memory) that stores various programs and data, and a RAM (Work Memory that expands various programs and stores data in a rewritable manner). Random Access Memory), an RTC (Real-Time Clock) unit that measures the current date and time, and the like.

The storage unit 11A is an auxiliary storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive).
The storage unit 11A stores various programs and data. By executing various programs and data stored in the storage unit 11A, the ROM, and the like by the CPU of the control unit 10A, the electronic receipt management server 10 has the following electronic receipt management unit and addition unit 101 (see FIG. 1), electronic receipt information output means 102, product code output means 103 (see FIG. 1), and the like.

  The storage unit 11A stores a database DB1 (see FIG. 1). Mainly, a management program for managing the database DB1 ("management program" in the figure is abbreviated as "Pro") 110A is stored. A storage area 111A for storing various data in the database DB1 is also provided. The various types of data include electronic receipt information and management information thereof (for example, individual data included in the electronic receipt information and information serving as a key for specifying the electronic receipt information). The management program 110A manages these various data as a table by execution by the CPU. Here, as an example, the database DB1 is configured by a plurality of tables including the following tables.

  One of the tables included in the database DB1 is an electronic receipt information management table (not shown). The management table associates electronic receipt information and management data (for example, a member ID, a receipt number, a transaction date, a store code, a cash register No.) with each other, and manages the electronic receipt information with the management data. The management table is composed of one or a plurality of tables.

Another one of the tables included in the database DB1 is a product code table shown as an application example of the product code file 100.
The product code table manages product name data by associating product code data with product name data. The product name data is used as a search key, and the product code data is searched using this product name data.

FIG. 3 is a data configuration diagram of the product code table Tb1.
As shown in FIG. 3, the product code table Tb <b> 1 includes items of “product name data” 30 and “product code data” 31.
The first line of the figure shows the item name, and the second and subsequent lines show the data part D0. In the data portion D0, only three products are shown for explanation, and the others are omitted.

  In the data part D0 of the “product name data” 30, product name data (product A, product B, product C,...) Acquired from product master data (not shown) is set. As the product master data, for example, data obtained from the POS terminal 11, a store server (not shown), a head office server, or the like is used.

  In the data part D0 of the “product code data” 31, product code data corresponding to the data set in the “product name data” 30 is set.

  In the present embodiment, standardized data is used as the product code data. As a standardized code, there is a JAN (Japanese Article Number) code in Japan. In Europe and the like, there is an EAN (European Article Number) code. In the United States, there is a UPC (Universal Product Code) code. In addition, if there is a product code unique to the company, it may be used.

  Product name data and product code data are associated with the product master data. Accordingly, the product code data of the product master data is used as the product code data. In the present embodiment, barcode information is used as the product code data, and as an example, a barcode image of a two-dimensional barcode is used. For this reason, the product code data such as the JAN code is not set as it is in the data part D0 of the “product code data” 31, but the path indicating the recording destination of the barcode image and the file name of the barcode image are set. To do. In the barcode image, product code data such as a JAN code is converted into a two-dimensional barcode image in advance and recorded in a directory indicated by a path as an image image such as JPEG. In this example, the barcode image (file name: barcode image 1.jpg, barcode image 2.jpg, barcode image 3.jpg,...) Of each product is saved in one directory of path 1. Show things.

  The management program 110A of the storage unit 11A shown in FIG. 2 is a program for managing various data stored in the database DB1 with a table and performing operations on the various data. Specifically, the management program 110A searches the database DB1 in response to a request from an external device such as the POS terminal 11 or the consumer terminal 12, and performs processing such as data extraction / registration / update / deletion. For example, if the electronic receipt information received from the POS terminal 11 includes the value of the processing mode “0”, the electronic receipt information is determined as electronic settlement receipt information, and a registration process that is a normal process is performed. For example, when the value includes the value of the processing mode “1”, it is determined as electronic return receipt information, and one of the exception processing is returned. In the returned goods processing, it cooperates with the following returned goods processing program, etc., and is responsible for processing such as data extraction and updating in the process.

  The storage unit 11A stores a return processing program 112A as one of the programs describing the exception processing. The return processing program 112A is executed when the management program 110A processes electronic receipt information as electronic return receipt information. The return processing program 112A cooperates with the management program 110A to display the contents of the corresponding original transaction based on the “original transaction number”, “store code”, “member ID”, etc. included in the electronic return receipt information. The electronic payment receipt information shown is extracted from the database DB1. Then, the extracted electronic payment receipt information is subjected to processing such as setting to add a strikethrough to the product name data to be returned, and the registration contents of the electronic payment receipt information of the original transaction in the database DB1 are updated.

The storage unit 11A further stores a transmission / reception program 115A.
The transmission / reception program 115A includes a program for performing data communication with the POS terminal 11 and the consumer terminal 12 using a predetermined protocol (HTTP or the like).

  Further, in communication with the consumer terminal 12, when there is a request for browsing the electronic payment receipt information from the consumer terminal 12, the format is converted so that the electronic payment receipt information can be viewed at the request source, and various information is sent to the consumer terminal 12. Includes a program to send to. In this program, when there is a request for browsing electronic settlement receipt information from the consumer terminal 12, the management program 110A is requested to extract electronic settlement receipt information. Then, an event generation unit addition process or a format conversion process by an additional program described later is performed. Then, a part or all of the processed electronic payment receipt information is transmitted to the requesting consumer terminal 12 so that the electronic payment receipt information with the event generation unit can be viewed on the consumer terminal 12.

In addition, when there is a product code acquisition request from the event generation unit, a program for transmitting necessary information including product code data to the consumer terminal 12 so that the product code can be viewed at the request source. Including.
The storage unit 11A further stores an additional program 113A, a product code output program 114A, and the like.

  When there is a request for browsing the electronic payment receipt information from the consumer terminal 12, the additional program 113A adds an event generation unit for making an additional request, such as acquisition of a product code, to the electronic payment receipt information. Process. As an example of the means for adding the event generation unit, an operation signal including a path indicating a storage destination of a program described by JAVASCRIPT (registered trademark) or PHP (PHI Hypertext Preprocessor) is used. The generated information (event generation unit) is embedded in a structured document such as HTML (HyperText Markup Language). In addition, the product name data of the electronic payment receipt information is set in the structured document so that the electronic receipt management server 10 can acquire it as a search key when the event generation unit is operated.

  The product code output program 114A is a program that is activated when an event generation unit added to the electronic payment receipt information generates an event by an operation in the electronic payment receipt information browsed on the consumer terminal 12. . For example, the product code output program 114A is configured as a server-side program such as PHP or JAVASCRIPT stored in the location indicated by the path.

  In the present embodiment, when the event generation unit is operated, the product code output program 114A corresponding to this event is activated. The product code output program 114A cooperates with the management program 110A to extract a path and file name indicating the storage location of the product code data from the database DB1 using the product name data included in the electronic payment receipt information of the event generation source. Then, display data for displaying the product code data (that is, the barcode image) on the display screen of the consumer terminal 12 is generated. Specifically, the processing for generating the display data is performed by setting the path and file name extracted from the database DB1 to a tag indicating an image in the HTML document for response. An HTML screen for response is output to the consumer terminal 12 through HTTP communication, and a barcode image specified by a path and a file name is output in the HTML screen.

  The communication I / F 12A is a network interface for connecting to the communication networks N1 and N2. In the present embodiment, the transmission / reception program 115A is executed to connect to the communication network N1 and communicate with the POS terminal 11. Moreover, it communicates with the consumer terminal 12 by connecting to the communication network N2.

FIG. 4 is a configuration diagram of the POS terminal 11.
The POS terminal 11 mainly includes a control unit 10B, a storage unit 11B, a communication I / F 12B, a barcode reading unit 13B, a customer barcode reading unit 14B, an input unit 15B, a display unit 16B, a printing unit 17B, and a reader / writer. A portion 18B is provided. Each part is interconnected by a bus 19B.

  The control unit 10B is a computer that performs various operations and comprehensively controls each unit of the POS terminal 11, and performs arithmetic processing, data input / output control, and the like. The control unit 10B includes a CPU, a ROM that stores various programs and data, a RAM as a work memory that develops various programs and stores data in a rewritable manner, an RTC unit that measures the current date and time, and the like. Is done.

  The input unit 15B is a device that converts a physical action such as pressing an input key by the cashier into an electric signal and inputs the electric signal to the CPU. For example, when the cashier presses an input key, the operation content assigned to the input key is input to the CPU as an electrical signal such as a command or data. As the input key, there are a product key associated with one product, a numeric key for inputting a product code, an instruction key to which a command is assigned, and the like. The command key includes, for example, a closing key, a return key, a correction key, a cash register minus key, and the like.

  The barcode reading unit 13B is a device that reads a barcode by infrared irradiation and decodes the read barcode into a predetermined code. Here, it is assumed that an object to be read is a barcode attached to a product tag, and is decoded into a product code when the reading is finished.

The customer barcode reader 14B is one of reading means for reading product code data.
The customer barcode reader 14B is a device that reads a barcode image displayed on the display screen of the consumer terminal 12 and decodes it into a predetermined code. Here, the barcode image of the member ID and the barcode image of the product code are read as the barcode image, and decoded into a member ID consisting of alphanumeric characters and symbols, and a product code such as a JAN code, respectively.

The display unit 16B is a display device that includes a display screen such as a liquid crystal display and displays display data on the display screen. On the display screen, product information such as the price of the product input by the cashier using the input key or read by the barcode reading unit 13B is sequentially displayed. Also, accounting information such as the total price and change is displayed.
The reader / writer unit 18B is a device that reads / writes card information from a card that performs electronic money settlement or IC card settlement.

  The printing unit 17B is a controller that drives the printing apparatus to print print data on a receipt sheet. When the printing unit receives various types of print data indicating the content of one transaction, return, etc. from the CPU, the print unit drives the printing device to print the content indicated by the print data on the receipt paper. By driving, the printing apparatus prints the contents of print data on a roll-like receipt sheet sequentially from the end by a predetermined printing method such as ink spraying or thermal transfer.

  The storage unit 11B is a built-in memory or a detachable external storage device (for example, a flash memory or an HDD).

  The storage unit 11B is provided with a storage area 111B for information regarding the installation position such as a store code and a cash register No., a storage area 112B for product information related to product transactions such as product master data, a storage area 113B for a display screen, and the like. . Predetermined information is appropriately set in each storage area 111B, 112B, 113B at the time of store installation or the like. The storage unit 11B further stores a commodity transaction processing program 114B, a settlement processing program 115B, an exception processing program 116B, a receipt processing program 117B, a transmission / reception program 118B, and the like.

The commodity transaction processing program 114B is a program for performing commodity transaction processing.
The settlement processing program 115B is a program for performing settlement processing.
The exception processing program 116B is a program for performing exception processing of normal commodity transaction processing. Specifically, the exception process is a return process, a registration minus process, a correction process, or the like.

The receipt processing program 117B is a program for printing paper receipts issued after the end of one transaction or after exception processing, and generating electronic receipt information for members.
If this program is executed at the time of return, the POS terminal 11 functions as an electronic return receipt generation means. The electronic return receipt generating means is means for generating electronic return receipt information of the returned goods based on the product code data read by the reading means.

  The transmission / reception program 118B includes a program for performing data communication with the electronic receipt management server 10 using a predetermined protocol (HTTP or the like). A program for communicating with the settlement center is also included.

  The communication I / F 12B is a network interface connected to a communication network. In the present embodiment, the electronic receipt information is transmitted to the electronic receipt management server 10 by connecting to the communication network N1. Electronic payment receipt information is sent during normal transactions. At the time of return processing, the electronic return receipt information generated by the electronic return receipt generation means is transmitted to the electronic receipt management server 10. If the electronic receipt management server 10 does not accept the electronic receipt information, a retry is performed. In addition, communication with a settlement center (not shown) is performed to complete the settlement process.

FIG. 5 is a configuration diagram of the consumer terminal 12.
The consumer terminal 12 mainly includes a control unit 10C, a storage unit 11C, a communication I / F 12C, an operation unit 13C, and a display unit 14C. Each part is interconnected by a bus 15C.

  The control unit 10 </ b> C is a computer that performs various operations and controls each unit of the consumer terminal 12 to perform calculation processing, data input / output control, and the like. The control unit 10C includes a CPU, a ROM for storing various programs and data, a RAM as a work memory for developing various programs and storing data in a rewritable manner, an RTC unit for measuring the current date and time, and the like. Is done.

  In this embodiment, the operation unit 13C converts a tap, flick, pinch (pinch out, pinch in), or other operation on a touch input type display screen into a predetermined input signal and inputs the input to the control unit 10C. Device. For example, a link character or a link image for acquiring product code data displayed on the display screen is tapped. Then, an interrupt signal is input to the control unit 10C to instruct execution of the event process assigned to the object at the tapped coordinate position.

  The display unit 14C is a display device that displays the display data generated by the control unit 10C or the display data acquired from the electronic receipt management server 10 on the display screen. The display screen includes a liquid crystal screen.

  The communication I / F 12C is a communication interface for connecting to the communication network N2 and accessing the Internet through a mobile phone network or the like.

The storage unit 11C is a built-in memory or a removable external storage device (for example, a flash memory).
The storage unit 11C stores a member ID storage area 111C, a display data storage area 112C, an electronic receipt application 113C, a transmission / reception program 114C, and the like.

  The member ID storage area 111C stores a member ID consisting of a combination of alphanumeric characters and symbols acquired by member registration, or a barcode image generated by converting the member ID.

  The display data storage area 112C is an area for storing display data to be displayed on the display screen. Here, display data generated by the device itself and display data acquired from the electronic receipt management server 10 (for example, a barcode image of product code data) are stored.

  The electronic receipt application 113C includes a selection program for selecting and specifying desired electronic payment receipt information, a viewer for electronic payment receipt information, and the like.

  The selection program is a program that requests the electronic receipt management server 10 by selecting desired electronic payment receipt information by specifying a condition from a plurality of electronic payment receipt information. For example, electronic settlement receipt information is narrowed down from a transaction date or a transaction store, and desired electronic settlement receipt information is selected and designated.

  The viewer is a Web browser that displays electronic payment receipt information extracted by the electronic receipt management server 10 and converted into a predetermined display format. In the present embodiment, electronic settlement receipt information to which an event generation unit is added is displayed. In addition, a barcode image is displayed as product code data.

  The viewer displays the electronic receipt information with an event generation unit and the barcode image in a predetermined layout on the display screen of the consumer terminal 12 by, for example, parsing the HTML document acquired from the electronic receipt management server 10.

  In addition, in order to visually confirm the user operation on the event generation unit, for example, a plug-in may be incorporated in the viewer, and the user operation may be modified by an animation. Further, an animation effect capable of visually confirming a user operation on the consumer terminal 12 may be realized by setting such as CSS (Cascading Style Sheets).

  The transmission / reception program 114 </ b> C is a program for performing data communication with the electronic receipt management server 10 using a predetermined protocol (such as HTTP). In this communication, various request information and the like are transmitted to the electronic receipt management server 10. Also, response information from the electronic receipt management server 10 is received.

Next, the operation of each device will be described.
FIG. 6 is a flowchart of the electronic receipt receipt information output process in the electronic receipt management server 10.
This processing is executed by the CPU according to the following procedure by reading various programs stored in the electronic receipt management server 10.

  First, it is determined whether or not a request for transmission of electronic payment receipt information from the consumer terminal 12 has been received (S31). If it determines with the transmission request | requirement of the electronic payment receipt information from the consumer terminal 12 not having been received in step S31 (No determination), it will wait until it receives. If it determines with having received the transmission request | requirement of the electronic payment receipt information from the consumer terminal 12 in step S31 (Yes determination), the search key for extracting the electronic payment receipt information contained in the transmission request will be extracted (S32). ). As the search key, data such as “member ID”, “transaction date”, and “use store” can be used.

Next, an electronic payment receipt information extraction process is executed using the search key (S33). In this extraction process, for example, an extraction command is generated by an SQL (SQ) statement, the database DB1 is searched, and the search result is returned.
When electronic settlement receipt information in JSON (JavaScript Object Notation) format is stored in the database DB1, JSON format electronic settlement receipt information is returned.

Next, the electronic payment receipt information returned as a result of the extraction process in step S33 is acquired and expanded in a storage area such as a RAM (S34).
Next, processing for converting the format of the electronic payment receipt information according to the environment of the consumer terminal 12 or adding an event generation unit is performed to generate display data (S35).
Then, part or all of the display data is transmitted to the requesting consumer terminal 12 as a response to the request (S36), and the process returns to step S31.

The process of adding the event generation unit is performed as follows, for example.
FIG. 7 is a flowchart of processing for adding an event generation unit.
This process is also executed by the CPU according to the following procedure by reading various programs stored in the electronic receipt management server 10.
First, electronic payment receipt information (JSON data, etc.) extracted from the electronic receipt management server 10 is analyzed from the top of the data, and all product name data is extracted. The extracted product name data is managed in a table or the like with numbers (No. 1 to No. n) assigned in the order of extraction (S51).

Next, the original electronic payment receipt information (JSON data and the like) including the product name data is format-converted to generate image data (electronic receipt image) and stored in a predetermined directory (S52).
Next, in the HTML document for response to the consumer terminal 12, the electronic receipt image is set as a background image or the like (S53).

  Further, in the HTML document, a link character and a link image are set on the electronic receipt image (S54).

  For example, when an icon is set as a link image in the vicinity of the nth product name data, the icon is registered in the directory, and the display position and reaction area of the icon are the coordinates in the vicinity of the product name data and the icon reaction range. To the tag.

  By setting the tag, an icon is displayed near the display position of the nth product name data on the electronic receipt image (for example, up, down, left, right, etc.), and the area indicated by the icon becomes a link reaction area.

  In addition, a link destination path is set in the tag. As the link destination path, a path indicating a storage location of a program (a program such as JAVASCRIPT or PHP) for executing the product code data extraction process is set.

Furthermore, as the key information to be passed to the linked program, the nth product name data is set from among the product name data extracted in step S51 and managed by the numbers. By setting the path and key information, the process designated as the link destination when the user operates the icon is executed based on the key information.
The above setting is performed for the 1st to nth product name data.
As described above, the addition process of the event operation unit is performed, and the display data is generated by converting the format into the display format of the consumer terminal.
Note that the setting method described above is merely an example. Since it is only necessary to set a link character or a link image corresponding to the product code data, it may be appropriately modified or another method may be used.

FIG. 8 is a display example on the consumer terminal 12 of the electronic payment receipt information with the event generation unit added.
FIG. 8A is a display example on the consumer terminal 12 of electronic payment receipt information with an icon added as an event generation unit.
The state when the electronic payment receipt information 70 of Fig.8 (a) is displayed as a background image is shown.

  The electronic payment receipt information 70 includes display information such as “transaction date” 700, “receipt No” 701, “store code” 702, “registration No” 703, “member ID” 704, “product name” 705, “product price”. 706, “accounting information” 707 is included. Information corresponding to each item is displayed in each item. For example, in the “product name” 705, two traded products (product A and product B) are displayed as product names.

  In the electronic payment receipt information 70, each product code data is also displayed near the display position of each product name data (product A, product B) (between “product name” 705 and “product price” 706 here). As event generation units for acquisition, icons M1 and M2 indicating acquisition of product code data are added. A method for representing acquisition of product code data may be set as appropriate, such as using an icon intuitively understood by color or design, or using an icon including a character string such as “product code”.

  When one of these icons M1 and M2 is tapped, the product code data for the product name data (product A or product B) associated with the tapped icon is acquired from the electronic receipt management server 10. In addition, in order for the user to visually confirm that the tapping has been performed, deformation such as changing the icon by animation may be appropriately performed.

  FIG. 8B is a display example on the consumer terminal 12 of the electronic payment receipt information to which a link character is added as an event generation unit. In FIG. 8B, the same reference numerals are given to the portions common to FIG. 8A.

  In the electronic payment receipt information 70 in FIG. 8B, link characters L1 and L2 are provided as event generation units for acquiring the respective product codes in the vicinity of the display positions of the respective product names (product A and product B). It has been added. As an example of the link character, the character string “product code” is used.

FIG. 9 is a flowchart of the product code output process in the electronic receipt management server 10.
This process is performed according to the following procedure when various programs stored in the electronic receipt management server 10 are executed by the CPU.

  First, it is determined whether or not a merchandise code transmission request from the consumer terminal 12 has been received (S81). This transmission request is transmitted to the electronic receipt management server 10 including the product name data as the key information when the user taps one of the icons that are event generation units on the display screen of the consumer terminal 12. Is.

  If it determines with the transmission request | requirement of the merchandise code from the consumer terminal 12 having been received in step S81 (Yes determination), the merchandise name data as key information will be acquired (S82).

  Next, an extraction process using the product name data as a search key is executed (S83). In this extraction process, an extraction command using the product name data as a search key is generated by, for example, an SQL sentence, the database DB1 is searched, and the search result is returned. In this embodiment, in the product code table Tb1 of the database DB1, one barcode image path and file name are associated with one product name data. Therefore, in this case, the path and file name of the corresponding barcode image are returned.

  Next, the product code display data is generated by setting the path and file name of the barcode image returned as a result of the extraction process in step S83 in the response HTML document (S84). The response HTML document is, for example, a structured document including a barcode image and a return button. The display size of the barcode image is set to a display size that can be read by the barcode scanner when displayed on the display screen of the consumer terminal. Display data is generated by setting a path and file name to a tag indicating a barcode image.

  After the process of step S84, the generated display data is transmitted to the requesting consumer terminal 12 (S85), and this process ends.

  FIG. 10 is a screen configuration diagram when the display data generated by the processing of FIG. 9 is displayed on the consumer terminal 12.

  The screen 80 is a screen that is transitioned to when the icon M1 (or icon M2) is selected on the electronic payment receipt information 70 shown in FIG. The barcode image on the screen 80 is a barcode image of the product code of the product A (or product B) corresponding to the icon M1 (or icon M2). It is assumed that the barcode image 800 is displayed in a predetermined size, a predetermined resolution, and a monochrome binary value so that the barcode image 800 can be read by the customer barcode scanner of the POS terminal 11.

  The screen 80 also includes a return button 801. The return button 801 is set to return to the screen of the electronic payment receipt information 70 when pressed.

FIG. 11 is a flowchart of the return process at the POS terminal 11.
This process is executed by the CPU according to the following procedure by reading various programs stored in the POS terminal 11.

  First, it is determined whether or not the customer barcode reader has been operated (S91). This determination can be made by, for example, taking out the scanner unit of the customer barcode reader from a predetermined set position, pulling the trigger of the mechanical operation unit of the scanner unit, or turning on the power of the scanner unit by the cashier. This is done by detecting an action. Therefore, a Yes determination is made when there is a physical action.

  If the determination process in step S91 is YES, the barcode image of the product code displayed on the display screen of the consumer terminal 12 is read by the customer barcode reader (S92).

  Next, the read barcode image is decoded into a product code consisting of alphanumeric characters by a predetermined decoding procedure, and stored in the storage unit (S93).

  Next, it is determined whether or not a return key has been input (S94). In this process, if a return key is input before this determination, the state is temporarily held as a flag. In step S94, a determination is made by looking at the state of the flag.

  If it is determined in step S94 that a return key has been input (Yes determination), it is then determined whether or not a product code has been input (S95).

  In this determination, it is determined whether or not a product code is stored in the storage unit by an input from a customer barcode reader, another barcode reader, an input key, or the like. When the process of step S93 is being performed, the product code is stored by the input from the customer barcode reader, so a Yes determination is made. If the determination in step S95 is YES, electronic return receipt information including return information such as the product code is generated and set in the transmission memory (S96). At this time, a transaction mode “1” indicating return processing is given as the processing mode of the electronic return receipt information. It is assumed that the electronic return receipt information set in the transmission memory is sequentially transmitted to the electronic receipt management server 10.

  After the electronic return receipt information is generated, the product code data is deleted from the storage unit, and the process returns to the determination process in step S91.

  On the other hand, if it is determined in step S94 that the return key has not been input (No determination), the process returns to the determination process in step S91. Two items are returned in this cycle. Similarly, the return processing from the two items is performed by reading a barcode image indicating the product code of the product to be returned from the display screen of the consumer terminal 12 and storing the product code data in the storage unit. . If it is determined in step S94 that a return key has been input, electronic return receipt information including product codes for a plurality of products is generated.

  If the determination process in step S91 is No, the process proceeds to step S94.

  If the determination process in step S95 is No, the process proceeds to step S91.

  In this embodiment, the structure which performs the acquisition process of merchandise code data on the server side based on operation of the event generation part in a consumer terminal was shown. However, the server side may be modified so that only the product code data extraction process is performed and the other screen generation process is executed as the client side process. In addition, other modifications may be made as appropriate so that the processing is shared between the server and the client.

  In the present embodiment, an event generating unit such as an icon is associated with each product as an example on the electronic payment receipt information. However, the present invention is not limited to this mode. For example, one event generation unit may be provided for one electronic payment receipt information, and the product codes of all the products included in the electronic payment receipt information may be acquired by operating the event generation unit.

  In this embodiment, a link image or a link character is used as the event generation unit, but this is not restrictive. In addition, for example, a button or the like that triggers a product code acquisition process or a part that executes part or all of the process may be used as the event generation unit.

  In the present embodiment, the electronic receipt management server stores barcode information as product code data in the storage unit and the consumer terminal acquires the barcode information. However, the present invention is not limited to this. The electronic receipt management server stores the product code itself (data string indicating alphanumeric characters such as JAN code) as the product code data, the consumer terminal acquires the product code, and encodes it into barcode information on the consumer terminal side You may deform | transform into the structure to do.

In addition, for example, the electronic receipt management server stores product code data including a data string indicating alphanumeric characters such as a JAN code, and the consumer terminal acquires the product code data and keeps the product code data in the form on the display screen. It may be displayed. In this case, in the POS terminal, the cashier can confirm the display content and input the product code using the input key.
Further, the product code data may be stored in the storage unit of the consumer terminal, and the product code data may be read at the POS terminal via short-range wireless communication or the like.

  In the present embodiment, information such as electronic payment receipt information and product code data managed by the electronic receipt management server is acquired with a structured document such as HTML by a Web browser of the consumer terminal, and information based on the information is obtained from the consumer terminal. Although the mode of display on the display screen is shown, this is not restrictive. Install a dedicated viewer for electronic payment receipt information on the consumer terminal and send screen information including electronic payment receipt information and product code data in a unique format that can be displayed only on the dedicated viewer from the electronic receipt management server to the consumer terminal You may deform | transform into a structure.

  In this embodiment, each means (product code file, adding means, electronic receipt information output means, product code output means, etc.) for obtaining a product code from the product name is provided in the electronic receipt management server. explained. However, the present invention is not limited to this mode. For example, in a communication path from a POS terminal to an electronic receipt management server, a product code file and an adding unit are provided in a relay device that relays electronic receipt information, and information in which an event generation unit is added to the electronic settlement receipt information is stored in the electronic receipt management server You may comprise so that it may transmit to. Further, the product code output means may be provided in the relay device, and the product code acquisition process may be executed by accessing the relay device from the consumer terminal.

  The relay device can be applied to a store server that manages and manages a plurality of POS terminals provided in a store, a company headquarter server that manages and manages a plurality of store servers, and the like.

  In the present embodiment, the configuration has been described in which product code data is acquired as one of the supplementary information from the electronic payment receipt information viewed on the consumer terminal, and the information can be displayed on the screen of the consumer terminal. However, this configuration can also be applied to acquiring and displaying other incidental information at the consumer terminal. Examples of other incidental information include product traceability information and allergy information.

  In this case, “product code data” can be read as “traceability information” (or “allergy information”). The electronic receipt management server records “traceability information” (or “allergy information”) in a file in association with the product name data. In addition, the link image or the link character as the event generation unit to be displayed on the consumer terminal is changed to a display so as to show that the link is “traceability information” (or “allergy information”). If it is an image, an illustration or a character image that can be understood as “traceability information” (or “allergy information”) is included. If it is a character, the character string of “traceability information” (or “allergy information”) is included. Further, the present invention is not limited to this, and a modification may be made in which other product information is provided as additional information to the consumer using this mechanism.

  In addition to product information, the present invention can be applied to those inviting consumers to a designated Web site. In this case, the electronic receipt management server records the invitation information (accompanying information) of the website in a file in association with the product name data. The invitation information is an HTML document as a response screen for the consumer terminal, and the URI (Uniform Resource Identifier) of the invitation destination is included in this document as link information. When the event generation unit is operated from the consumer terminal, the corresponding invitation information is extracted, and the invitation information is displayed on the consumer terminal as a response screen. If the consumer is interested, by designating the link included in the invitation information, the consumer can browse the designated website.

  Various programs used in the various apparatuses according to the present embodiment are files that can be installed or executed and read by a computer such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk). The program may be provided by being recorded on a possible recording medium, and may be executed by being read into a flash ROM of various devices.

  Further, the program may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network.

  As described above, the server device according to the present embodiment stores the first storage unit that stores electronic receipt information obtained by digitizing the contents of the product transaction, the product name data, and the incidental information of the product name data in association with each other. Second storage means, and an adding means for adding an operator for acquiring supplementary information corresponding to the product name data included in the electronic receipt information to the electronic receipt information stored in the first storage means, and an operation The electronic receipt information output means for outputting the electronic receipt information to which the child is added to the user terminal, and when the operation of the operator is received via the user terminal, the additional information corresponding to the product name data included in the electronic receipt information is obtained. Supplementary information output means for extracting from the second storage means and outputting to the user terminal.

  Further, the POS terminal, which is one of the information processing apparatuses of the present embodiment, has a reading unit that reads product code data of a product to be returned from a user terminal, and electronic return receipt information obtained by digitizing the return information of the product. Electronic return receipt generating means generated based on the product code data read by the reading means, and the electronic return receipt information generated by the electronic return receipt generating means, and the contents of the original transaction of the return target product are digitized Transmitting means for transmitting the electronic payment receipt information to the server device for managing the information.

  This makes it possible to easily acquire the incidental information of the product name using the electronic receipt information browsed by the consumer. Therefore, for example, when returning a product, even if the product code of the product is not known, by acquiring the product code as one of the supplementary information from the operator on the electronic receipt information, the corresponding product code Can be displayed immediately on the consumer terminal. Further, by displaying the barcode image as the product code on the display screen, the POS terminal can be read by the customer barcode reader, and therefore the return processing can be performed smoothly.

  In the above embodiments, several configurations of the server device, the information processing device, and the program have been described. However, these embodiments are presented as examples, and are intended to limit the scope of the invention. Absent. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

DESCRIPTION OF SYMBOLS 1 Electronic receipt system 10 Electronic receipt management server 11 POS terminal 12 Consumer terminal 100 Product code file 101 Additional means 102 Product code output means N1, N2 Network P1 Electronic receipt center P2 Store DB1 Database

JP 2011-90375 A

Embodiments of the present invention, the server device, program, and an electronic receipt system.

An object of the present invention is to provide, in an electronic receipt information consumer to browse, supplementary information about the product name (e.g., product code, etc.) the server apparatus to enable acquisition of program, and the electronic receipt system Is to provide.

The server device according to the embodiment associates the first storage unit that stores electronic receipt information obtained by digitizing the contents of the product transaction with the product name data of the product and the code image information that represents the product code that identifies the product. a second storage means for storing, added to the product name said electronic receipt information the operator for acquiring the code image information stored in said first storage means corresponding to data to which the electronic receipt information includes electronic receipt to be output to the user terminal so that the adding means, the pre-Symbol trade name and the operator of the product to the electronic receipt information has operator is added according to the product name data and displays the located close to each other to and information output means, when receiving an operation of the operator through the user terminal, wherein the code image corresponding to the product name data the electronic receipt information includes Extracts broadcast from said second storage means, and a supplementary information output means for outputting to the user terminal to display the code image information in place of the display of the electronic receipt information.

Claims (6)

First storage means for storing electronic receipt information obtained by digitizing the contents of a commodity transaction;
Second storage means for storing product name data and incidental information of the product name data in association with each other;
Adding means for adding an operator for acquiring the supplementary information corresponding to the product name data included in the electronic receipt information to the electronic receipt information stored in the first storage means;
Electronic receipt information output means for outputting electronic receipt information to which the operator is added by the adding means to a user terminal;
When the operation of the operator is accepted via the user terminal, the incidental information output means extracts the incidental information corresponding to the product name data included in the electronic receipt information from the second storage means and outputs it to the user terminal. When,
A server device comprising: The incidental information output means outputs a product code as the incidental information.
The server apparatus according to claim 1. The operation element takes a form including a link image or a link character.
The server apparatus according to claim 1 or 2, wherein Reading means for reading the product code data of the product to be returned from the user terminal;
Electronic return receipt generating means for generating electronic return receipt information obtained by digitizing the return information of the goods based on the product code data read by the reading means;
Transmitting means for transmitting the electronic return receipt information generated by the electronic return receipt generation means to a server device that manages electronic settlement receipt information obtained by digitizing the contents of the original transaction of the product to be returned;
An information processing apparatus comprising: The reading unit reads a barcode image from the display screen of the user terminal as the product code data of the product to be returned.
The information processing apparatus according to claim 4. A server device comprising: first storage means for storing electronic receipt information obtained by digitizing the contents of a product transaction; and second storage means for storing product name data and incidental information of the product name data in association with each other. The computer to control,
Adding means for adding an operator for acquiring the supplementary information corresponding to the product name data included in the electronic receipt information to the electronic receipt information stored in the first storage means;
Electronic receipt information output means for outputting electronic receipt information to which the operator is added by the adding means to a user terminal;
When the operation of the operator is accepted via the user terminal, the incidental information output means extracts the incidental information corresponding to the product name data included in the electronic receipt information from the second storage means and outputs it to the user terminal. When,
Program to function as.

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