JP2019021149A - Baggage management method and baggage management system - Google Patents

Abstract

To enable a user to adequately receive checked baggage at timing desired by the user at an arrival place.SOLUTION: A baggage management method includes a first step of, before a user 5 receives checked baggage 50 at an arrival airport 4, detecting a tag ID transmitted from a tag 51 attached to the checked baggage 50, a second step of acquiring a user ID of the corresponding user 5 from a member DB 11 on the basis of the tag ID detected in the first step and notifying a user terminal 52 of the user 5 related to the user ID of the fact that the checked baggage 50 of the user 5 has arrived at the arrival airport 4, and a third step of outputting an instruction to retreat the checked baggage 50 of the user 5 on the basis of an instruction from the user 5 to the notification through the user terminal 52.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a technology for managing baggage in an air mail, and more particularly to a technology effective when applied to a baggage management method and a baggage management system for managing baggage to be deposited with an airline.

  Airline users sometimes carry their baggage with them. This baggage can be broadly divided into baggage that is checked by an airline for transportation (hereinafter referred to as “checked baggage”), and baggage that is carried by the user himself (hereinafter referred to as “carry-on baggage”). Sometimes referred to as “baggage”). Carry-on baggage can be carried directly by the user at the arrival airport, so there is no loss of time, but checked baggage must be received at the arrival airport. Therefore, especially for users who use air mail for business travel, time is precious and there is a need to receive them as soon as possible.

  On the other hand, for example, for checked baggage such as senior members in airlines and passengers in advanced class seats on air flights, it is recommended that the baggage be loaded on board or at the time of unloading so that it can be preferentially delivered at the arrival airport. Coordinating the operations of other workers. However, in this case, if a situation occurs in which the checked baggage of the user does not appear on the turntable at the arrival airport and is waiting for receipt, conversely, stress may be accumulated. Therefore, in order to make it possible for the user to grasp the carry-out status of his / her checked baggage, for example, the user may be notified of information relating to the carry-out status, such as when the baggage was taken out of the plane and when it was placed on the turntable. It is being considered.

  For example, in Japanese Patent Laid-Open No. 2006-170791 (Patent Document 1), at an arrival airport, identification information of a wireless tag attached to a package that has reached a transport table is read by a wireless tag reader, and the correspondence information of a user is detected. It is recorded as a package history, and it is stated that the user can grasp the current status of his / her baggage by sending a notification to the user's mobile device each time the corresponding information is updated Yes.

Japanese Patent Laid-Open No. 2006-170791

  According to the prior art, the user can grasp the current status of checked baggage and information such as when it appears on the turntable, and when the checked baggage does not appear easily on the turntable. It is possible to alleviate the user's stress to a certain extent.

  However, it may not be enough to know the status of your checked baggage and when you can receive it. For example, there may be cases where it is not possible to receive immediately, such as during hand washing or shopping, or to receive it at a later timing. In such a case, if the checked checked baggage is poured and left on the turntable, the risk of baggage mistakes or theft increases.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a baggage management method and a baggage management system capable of appropriately receiving checked baggage at a timing desired by a user at an arrival place.

  The above and other objects and novel features of the present invention will be apparent from the description of this specification and the accompanying drawings.

  Of the inventions disclosed in this application, the outline of typical ones will be briefly described as follows.

  A baggage management method according to a representative embodiment of the present invention is a baggage management method in a baggage management system in which a user manages checked baggage that is deposited at an airport at a departure airport and received at an arrival airport. Has an arrival airport system and a baggage management server connected to the arrival airport system via a network. The checked baggage is attached with a first tag assigned to the user and transmitting first tag identification information, and the arrival airport system transmits the first tag transmitted from the first tag. The baggage management server holds the user identification information of the user and the first tag identification information as member information in association with each other.

  The baggage management system detects the first tag identification information transmitted from the first tag attached to the checked baggage before the user receives the checked baggage at the arrival airport. Based on the first step and the first tag identification information detected in the first step, the corresponding user identification information is acquired from the member information, and the user related to the user identification information A second step of notifying the terminal of the user that the checked baggage of the user has arrived at the arriving airport, and the use based on an instruction from the user to the notification via the terminal. And a third step of outputting an instruction to evacuate the checked baggage of the person.

  Among the inventions disclosed in the present application, effects obtained by typical ones will be briefly described as follows.

  That is, according to the representative embodiment of the present invention, it is possible to appropriately receive the checked baggage at the timing desired by the user at the arrival place.

It is the figure which showed the outline | summary about the structural example and function of the baggage management system which are Embodiment 1 of this invention. It is the figure which showed the outline | summary about the structural example and function of the baggage management system which are Embodiment 2 of this invention. It is the figure which showed the outline | summary about the example of the flow of a process which concerns on receipt of the checked baggage in the arrival airport in Embodiment 2 of this invention. It is the figure which showed the outline | summary about the modification of a structure and function of the baggage management system which is Embodiment 2 of this invention. It is the figure which showed the outline | summary about the other example of the flow of a process which concerns on receipt of the checked baggage in Embodiment 2 of this invention. It is the figure which showed the outline | summary about the structural example of the baggage management system which is Embodiment 3 of this invention. It is the figure which showed the outline | summary about the structural example of the baggage management system which is Embodiment 4 of this invention. It is the figure which showed the outline | summary about the structural example of the baggage management system which is Embodiment 5 of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Note that components having the same function are denoted by the same reference symbols throughout the drawings for describing the embodiment, and the repetitive description thereof will be omitted. On the other hand, parts described with reference numerals in some drawings may be referred to with the same reference numerals although not illustrated again in the description of other drawings.

(Embodiment 1)
The baggage management system according to the first embodiment of the present invention is a basic function in the management of checked baggage. Before the checked baggage of the user appears on the turntable for receiving checked baggage at the arrival airport, the user's smartphone or the like A notification of arrival of checked baggage is transmitted to the portable terminal.

  FIG. 1 is a diagram showing an outline of a configuration example and functions of a baggage management system according to Embodiment 1 of the present invention. The baggage management system 1 is installed at a departure airport 3 via a network 20 such as the Internet with respect to a baggage management server 10 configured by, for example, a server device or a virtual server constructed on a cloud computing service. The departure airport system 30 that is the information processing system and the arrival airport system 40 that is the information processing system installed at the arrival airport 4 are connected. Each of the departure airport system 30 and the arrival airport system 40 can be configured by a general-purpose information processing device such as a server device, a virtual server, or a PC (Personal Computer).

  Since each airport can be a departure airport 3 or an arrival airport 4, the departure airport 3 and the arrival airport 4 in the figure are departure and arrival airports when viewed mainly on the boarding flight 6 of the user 5. Respectively. Similarly, the departure airport system 30 and the arrival airport system 40 are also expressed as individual systems for convenience of explanation, but each airport actually has functions of both departure and arrival systems. Therefore, these functions may be implemented as one airport system.

  Each of the baggage management server 10, the departure airport system 30, and the arrival airport system 40 is an OS (Operating System) developed on a memory from a recording device such as an HDD (Hard Disk Drive) by a CPU (Central Processing Unit) (not shown). ), DBMS (DataBase Management System), middleware such as a Web server program, and software running on the middleware, various functions related to the management of the checked baggage 50 are realized.

  As described above, the management contents of the checked baggage 50 in the present embodiment are as follows. The user 5's checked baggage 50 appears on the turntable that receives the checked baggage 50 at the arrival airport 4 before the user's 5 checked baggage 50 appears. An arrival notification of the checked baggage 50 is transmitted to the user terminal 52 which is a portable terminal.

  Assume that a tag 51 containing a device having a short-range wireless communication function is attached to the checked baggage 50 of the user 5. As a device having a short-range wireless communication function, for example, a BLE (Bluetooth (registered trademark) Low Energy) transmitter, an RFID (Radio Frequency IDentifier) tag, an IC tag, or the like can be appropriately employed. These devices built in the tag 51 can transmit information such as an ID for identifying the tag 51 (a tag ID “1234” in the example in the figure).

  This tag 51 is distributed and assigned to the user 5 who is registered as a member who can use the service in advance, for example, and information on the user 5 (the user ID “A0001 in the example in the figure). )) And the identification information of the distributed tag 51 are registered in the member DB 11 of the baggage management server 10. Therefore, the tag 51 also functions as a medium indicating the identification information of the user 5 to which the tag 51 has been distributed. For example, the tag 51 can be distributed as a name plate indicating the name of the user 5 or the like. It may be distributed to all members, or may be distributed only to desired members. Alternatively, it may be distributed only to senior members of a predetermined rank or higher.

  The user 5 deposits a baggage such as a suitcase with the tag 51 attached as a checked baggage 50 at a check-in counter or the like at the departure airport 3 by a normal procedure. The checked baggage 50 is stored in the cargo space of the boarding flight 6 of the user 5. When the boarding flight 6 arrives at the arrival airport 4 from the departure airport 3, the user 5 who got off waits for his / her checked baggage 50 to appear at the baggage claim place where a turntable or the like is installed. On the other hand, the worker 7 at the arrival airport 4 carries out the checked baggage 50 from the cargo space of the boarding flight 6 and places it on the turntable.

  Here, the arrival airport system 40 includes a tag detection unit 41 that functions as a reader device that can read identification information from a device built in the tag 51 by short-range wireless communication. The tag detection unit 41 (or its antenna part) is installed, for example, at one or more predetermined locations on the carry-out route from the parking area at the arrival airport 4 to the turntable. Alternatively, an operator 7 who carries out the luggage from the cargo space of the boarding flight 6 may be mounted and held. For example, the worker 7 causes the tag detection unit 41 to individually read the tags 51 attached to the checked baggage 50 to be carried out (or may be configured to be automatically read during carrying-out work). When the tag detection unit 41 reads the identification information of the tag 51, the read identification information is transmitted to the baggage management server 10.

  In the baggage management server 10, the notification processing unit 12 acquires information on the user 5 corresponding to the acquired identification information from the member DB 11, and the user 5 (the user terminal 52 owned by the user 5). The arrival notification of the checked baggage 50 is transmitted and displayed on the user terminal 52. Note that the method for transmitting and displaying the arrival notification to the user terminal 52 is not particularly limited. For example, notification may be made on a dedicated application installed in the user terminal 52, or an e-mail or SNS (Social Networking) may be used. Notification may be made by appropriately using other communication means such as Service).

  As described above, according to the baggage management system 1 according to the first embodiment of the present invention, before the checked baggage 50 appears on the turntable at the arrival airport 4, the use held by the user 5 who has checked it in. The arrival of the checked baggage 50 can be notified to the person terminal 52.

  Thereby, the user 5 can grasp the timing when the checked baggage 50 can be received, and can reduce the stress of waiting for the checked baggage 50 to appear on the turntable. In addition, the time that the user 5 waits in the vicinity of the turntable can be used for other actions such as shopping at a store in the arrival airport 4, and the convenience can be improved. In particular, it is possible to expand / substitute services for business customers, senior members, and the like who use services that allow them to preferentially receive the checked baggage 50 with little time margin. It is also possible to reduce the risk that each user 5 receives the checked baggage 50 of another person by mistake and the risk of theft.

(Embodiment 2)
In the baggage management system according to the second embodiment of the present invention, in addition to the basic function shown in the first embodiment, the user 5 cannot receive the checked baggage 50 immediately or wants to receive it a little later. In such a case, when the user 5 gives an instruction to that effect, the checked baggage 50 is evacuated without being placed on the turntable, the receiving timing is delayed, and the user 5 can receive it at a desired timing. is there.

  FIG. 2 is a diagram showing an outline of a configuration example and functions of the baggage management system according to the second embodiment of the present invention. Since the basic configuration is the same as that in the first embodiment shown in FIG. 1, differences will be mainly described. In addition, about the departure airport 3, description is abbreviate | omitted. The baggage management system 1 according to the present embodiment has a evacuation processing unit 13 and an evacuation processing unit 43 in the baggage management server 10 and the arrival airport system 40 in addition to the configuration in the first embodiment shown in FIG.

  FIG. 3 is a diagram showing an outline of an example of the flow of processing relating to receipt of checked baggage 50 at arrival airport 4 in the present embodiment. Hereinafter, a baggage management function in the present embodiment will be described with reference to FIGS. 2 and 3.

  At the arrival airport 4 shown in the example of FIG. 2, the worker 7 carries out the checked baggage 50 from the cargo space of the boarding flight 6. At this time, as in the first embodiment, the tag detection unit 41 of the arrival airport system 40 reads the identification information of the tag 51 attached to the checked baggage 50 (S01 in FIG. 3). The tag detection unit 41 transmits the read identification information to the baggage management server 10. In the baggage management server 10, the notification processing unit 12 transmits an arrival notification of the checked baggage 50 to the user 5 (user terminal 52) corresponding to the acquired identification information (S02 in FIG. 3). The user terminal 52 receives the arrival notification and displays it (S03 in FIG. 3).

  At this time, in the present embodiment, unlike the first embodiment, as shown in FIG. 2, the arrival notification includes a “receive later” button. When the user 5 wants to receive the checked baggage 50 at a later timing, the user 5 presses a “receive later” button (S04 in FIG. 3). The fact that the “receive later” button has been pressed is transmitted from the user terminal 52 to the baggage management server 10. When the evacuation processing unit 13 of the baggage management server 10 receives an instruction “receive later” from the target user 5 (S05 in FIG. 3), the evacuation processing unit 13 of the baggage management server 10 sends the target to the arrival airport system 40 at the arrival airport 4. The evacuation of the checked baggage 50 is instructed (S06 in FIG. 3).

  Information about which airport the arrival airport 4 is can be obtained from, for example, information on the boarding flight 6 of the user 5 registered in the member DB 11. When the identification information read by the tag detection unit 41 of the arrival airport system 40 is transmitted to the baggage management server 10, information for identifying the arrival airport 4 is also transmitted and grasped in association with the user 5. Good.

  In the target arrival airport system 40, when an instruction to evacuate the checked baggage 50 is received (S07 in FIG. 3), the evacuation processing unit 43 instructs the worker 7 to evacuate the target checked baggage 50 (in FIG. 3). S08). For example, a message to evacuate the target checked baggage 50 is output to a display (not shown) installed at the work place, a portable terminal or a wearable terminal held by the worker 7, and the like. In accordance with the instruction, the worker 7 evacuates the target checked baggage 50 to a predetermined location such as the luggage storage area 4a and does not place it on the turntable (S09 in FIG. 3). For example, when a belt conveyor or the like for transporting to a turntable has an automatic sorting function for luggage, this sorting instruction is output instead of an instruction to the worker 7 to automatically Specifically, the target checked baggage 50 may be evacuated to the luggage storage area 4a or the like.

  In the above example, a series of processes from the instruction “receive later” by the user 5 to the instruction to evacuate the target checked baggage 50 to the worker 7 based on this instruction is the evacuation process of the baggage management server 10. However, the configuration is not limited to this. For example, when the user terminal 52 and the arrival airport system 40 can directly communicate with each other, the user terminal 52 does not go through the baggage management server 10 and sends it to the evacuation processing unit 43 of the arrival airport system 40. Then, the “accept later” instruction may be transmitted directly, and based on this, the evacuation processing unit 43 of the arrival airport system 40 may instruct the worker 7 to evacuate the target checked baggage 50.

  For the user 5 (user terminal 52) who has instructed “receive later”, the evacuation processing unit of the baggage management server 10 in response to storing the target checked baggage 50 in the baggage storage area 4a. 13, identification information such as “custody number” is generated and notified (S10, S11 in FIG. 3). The user 5 goes to the luggage storage area 4a at a desired timing and displays a “custody number” (“123-4567” in the example in the figure) on the display of the user terminal 52 to a staff member not shown. When presenting (S12 in FIG. 3), the attendant or the like enters the arrival airport system 40 and confirms whether the presented “custody number” is valid (S13 in FIG. 3). In the arrival airport system 40, for example, the evacuation processing unit 43 cooperates with the evacuation processing unit 13 of the baggage management server 10 to confirm that the target “custody number” is assigned to the target user 5. (S14 in FIG. 3).

  When the “check-in number” is confirmed, the attendant or the like delivers the evacuated / stored checked baggage 50 to the user 5 (S15 in FIG. 3). The checked baggage 50 can be received. In the example of FIG. 2, a “custody number” consisting of a number in a predetermined format is set as identification information for storing the target checked baggage 50 in the baggage storage area 4a. Absent. For example, it is possible to include not only numbers but also characters and symbols, or readable image data such as barcodes and two-dimensional codes.

  As described above, according to the baggage management system 1 according to the second embodiment of the present invention, when the user 5 receives the arrival notification of the checked baggage 50 at the arrival airport 4, the “receive later” button is clicked. By pressing and instructing, the checked baggage 50 can be received at a desired timing.

  As a result, it is possible to reduce the stress that the user 5 waits for the checked baggage 50 to appear on the turntable, and to create time to be used for other actions such as shopping at a store in the arrival airport 4. It becomes easy. Further, by reducing the time during which the checked baggage 50 is left on the turntable, the risk that each user 5 receives the checked baggage 50 of another person by mistake or the risk of theft can be reduced. Further, the checked baggage 50 evacuated and stored in the baggage storage area 4a, that is, the checked baggage 50 whose origin is known and delivered later, and the checked baggage 50 left on the turntable, the worker 7 or the staff, etc. Can be distinguished, and security related to baggage management can be improved.

[Modification]
In the configuration shown in FIG. 2, it is assumed that the user 5 himself / herself receives the checked baggage 50 evacuated / stored in the luggage storage area 4a. On the other hand, in the modified example, delivery is performed by delivering the checked baggage 50 evacuated and stored in the luggage storage area 4a to a delivery destination designated by the user 5 by means of transportation such as courier.

  FIG. 4 is a diagram showing an outline of a variation of the configuration and function of the baggage management system according to the second embodiment of the present invention. Since the basic configuration and functions are the same as those of the configuration example shown in FIG. 2, differences will be mainly described. In the baggage management system 1 of the modification, instead of the evacuation processing unit 13 and the evacuation processing unit 43 of the baggage management server 10 and the arrival airport system 40 in the configuration example shown in FIG. Have

  FIG. 5 is a diagram showing an outline of another example of the flow of processing related to receipt of checked baggage 50 in the present embodiment. Hereinafter, with reference to FIG. 4 and FIG. 5, a baggage management function in a modification of the present embodiment will be described.

  As in the example of FIG. 2, at the arrival airport 4 shown in the example of FIG. 4, the worker 7 carries out the checked baggage 50 from the cargo space of the boarding flight 6. At this time, as in the first embodiment, the tag detection unit 41 of the arrival airport system 40 reads the identification information of the tag 51 attached to the checked baggage 50 (S21 in FIG. 5). The tag detection unit 41 transmits the read identification information to the baggage management server 10. In the baggage management server 10, the notification processing unit 12 transmits an arrival notification of the checked baggage 50 to the user 5 (user terminal 52) corresponding to the acquired identification information (S22 in FIG. 5). The user terminal 52 receives the arrival notification and displays it (S23 in FIG. 5).

  At this time, in the present embodiment, unlike the example of FIG. 2, as shown in FIG. 4, the “Notify by home delivery” button is included in the arrival notification. When the user 5 wishes to receive the checked baggage 50 at the desired delivery destination 53 by the delivery service, the user 5 presses the “receive by delivery” button (S24 in FIG. 5). The fact that the “Receive at home delivery” button has been pressed is transmitted from the user terminal 52 to the baggage management server 10. When the delivery processing unit 14 of the baggage management server 10 receives an instruction from the target user 5 that “accept by home delivery” has been received (S25 in FIG. 5), the delivery processing unit 14 of the baggage management server 10 sends the target to the arrival airport system 40 at the arrival airport 4. The delivery of the checked baggage 50 is instructed (S26 in FIG. 5).

  The delivery instruction includes information such as the address of the delivery destination 53 designated by the target user 5. The information on the delivery destination 53 may be input separately when the user 5 presses the “receive by home delivery” button on the user terminal 52, or information such as a home registered in the member DB 11 in advance. An address may be used. You may make it acquire and use the information regarding an accommodation place or a visited place from the various reservation information which is linked | related with the user ID registered into member DB11, the action schedule information etc. which are not shown in figure. Further, the delivery fee may be automatically settled based on information relating to the settlement means registered in the member DB 11 in advance.

  In the target arrival airport system 40, when a delivery instruction for the checked baggage 50 is received (S27 in FIG. 5), first, the delivery processing unit 44 instructs the worker 7 to evacuate the target checked baggage 50 (FIG. 5). 5 S28). As in the first embodiment, for example, a message to evacuate the target checked baggage 50 is output to a display (not shown) installed at the work place, a portable terminal or a wearable terminal held by the worker 7, etc. To do. In accordance with the instruction, the worker 7 evacuates the target checked baggage 50 to a predetermined place such as the luggage storage area 4a so as not to place it on the turntable (S29 in FIG. 5).

  Thereafter, the delivery processing unit 44 processes the delivery request for the checked baggage 50 evacuated to the luggage storage area 4a (S30 in FIG. 5). For example, the request slip is output based on the information of the delivery destination 53 included in the delivery instruction from the baggage management server 10. The staff in the luggage storage area 4a attaches the request slip to the checked baggage 50 and actually arranges delivery via the delivery reception counter at the arrival airport 4 (S31 in FIG. 5). As a result, the checked baggage 50 is delivered to the designated delivery destination 53 by a delivery company or the like, and the user 5 can receive it (S32 in FIG. 5).

  Also in the above example, as in the example of FIG. 2, a series of processing from the instruction of “receiving by delivery” to the instruction of evacuation / delivery of the target checked baggage 50 to the worker 7 or the like based on this instruction is performed. Although it is assumed that the processing is performed via the delivery processing unit 14 of the baggage management server 10, the configuration is not limited thereto. For example, when the user terminal 52 and the arrival airport system 40 can directly communicate with each other, the user terminal 52 does not pass through the baggage management server 10 to the delivery processing unit 44 of the arrival airport system 40. In this case, an instruction “accepted by home delivery” is directly transmitted, and based on this instruction, the delivery processing unit 44 of the arrival airport system 40 may instruct to evacuate / deliver the target checked baggage 50. In this case, upon delivery instruction, the delivery processing unit 44 of the arrival airport system 40 may acquire information related to the delivery destination 53 from the member DB 11 or the like in cooperation with the delivery processing unit 14 of the baggage management server 10. .

  As described above, according to the baggage management system 1 which is a modified example of the second embodiment of the present invention, when the user 5 receives the arrival notification of the checked baggage 50 at the arrival airport 4, By pressing the "" button, it is possible to receive the baggage 50 at the arrival airport 4 without receiving the checked baggage 50 at home or at a hotel at the accommodation. As a result, the various effects of the second embodiment described above can be obtained, and for the airline, the effect of reducing the carry-on baggage on boarding flight 6 can be obtained.

(Embodiment 3)
The baggage management system according to the third embodiment of the present invention lends a tag 51 when the user 5 deposits a plurality of checked baggage 50 in the configuration as shown in the first and second embodiments. A plurality of checked baggage 50 each equipped with a tag 51 including a loan is integrally managed.

  FIG. 6 is a diagram showing an outline of a configuration example of a baggage management system according to the third embodiment of the present invention. Since the basic configuration and function are the same as those of the configuration example shown in FIG. 1, differences will be mainly described. In the baggage management system 1 according to the present embodiment, the departure airport system 30 has a tag reading unit 31 with respect to the configuration example shown in FIG.

  A tag reading plate 32 is connected to the tag reading unit 31 as a reading unit incorporating an antenna for reading the tag 51 mounted on the checked baggage 50. The tag reading plate 32 is made of, for example, a plate-like or sheet-like member having a size of about 1 square meter, and a plurality of checked baggage 50 can be placed thereon. Then, the tag reading unit 31 collectively reads the plurality of tags 51 attached to each checked baggage 50 using an antenna built in the tag reading plate 32. In the example of FIG. 6, the tag reading plate 32 made of a plate-like or sheet-like member is used. However, the shape and structure are not limited to this, and members having other shapes and structures may be used.

  One or more tags 51 (one of the tag ID “1234” in the example in the figure) are distributed in advance to the user 5 (user ID “A0001” in the example in the figure). The user ID 5 and the tag ID of the tag 51 held by the user 5 are registered in advance in the member DB 11 of the baggage management server 10 in association with each other.

  Here, when the user 5 has one distributed tag 51 and is attached to the checked baggage 50, the user 5 wants to check two more checked baggage 50. The tag 51 to be attached to the checked baggage 50 is insufficient. On the other hand, at the departure airport 3, for example, based on an application from the user 5, assuming that the return is made at the arrival airport 4, the shortage tag 51 (in the example in the figure, the tag ID “9001”, 2) “9002” is loaned to the user 5. The user 5 puts the loaned tag 51 on the checked baggage 50 and then places all the checked baggage 50 on the tag reading plate 32 to read the tag 51. In the example in the figure, the tag reading unit 31 indicates that the three tags 51 with the tag IDs “1234”, “9001”, and “9002” have been read.

  The tag reading unit 31 transmits information of all the read tag IDs to the baggage management server 10. The baggage management server 10 compares the received tag ID with the registered content of the member DB 11, and among the received tag IDs, the tag ID registered in the member DB 11, that is, the tag held by the user 5. 51 is identified (tag ID “1234” in the example in the figure). At this time, the user ID (user ID “A0001” in the example in the figure) associated with the user 5 corresponding to this can also be specified.

  On the other hand, among the received tag IDs, tag IDs that are not registered in the member DB 11, that is, tag IDs related to the loaned tag 51 (in the example in the figure, tag IDs “9001” and “9002”) As shown in the figure, each tag ID is associated with the tag ID of the parent tag and recorded in the member DB 11 (or other table) as a child tag having the tag 51 held by the user 5 as a parent tag. As a result, all the tags 51 related to the target user 5, that is, all the checked baggage 50 deposited by the target user 5 can be grasped as a unit.

  At the arrival airport 4, for example, even when the tag 51 first read by the tag detection unit 41 of the arrival airport system 40 is the loaned tag 51 (in the example shown in the figure, the tag ID “9002”), the baggage. The management server 10 can specify the tag ID of the parent tag (the tag ID “1234” in the example in the figure) by referring to the member DB 11 (or another table). Furthermore, by specifying the user ID corresponding to this (user ID “A0001” in the example in the figure), the arrival notification of the checked baggage 50 can be transmitted to the user 5 related to the user ID.

  The notification of arrival to the user 5 may be transmitted, for example, every time the tag 51 attached to each checked baggage 50 of the user 5 is detected, or the detection status of each tag 51 is detected. May be recorded in the arrival airport system 40 or the baggage management server 10, and the arrival notification may be transmitted collectively when all the tags 51 are detected. In this case, for example, when a parent tag is detected, all child tags can be grasped as one from the registered content of the member DB 11. Further, when a child tag is detected, the parent tag can be grasped, and all other child tags can be grasped as one body via this parent tag.

  As described above, according to the baggage management system 1 according to the third embodiment of the present invention, when the user 5 deposits a plurality of checked baggage 50, there are not enough tags 51 to be attached to each checked baggage 50. Even in this case, the lent tag 51 is attached, and these tag IDs are recorded in association with the tag ID of the tag 51 (parent tag) held by the user 5. Thereby, it is possible to grasp and manage all the checked baggage 50 of the user 5 integrally.

(Embodiment 4)
In the baggage management system according to the fourth embodiment of the present invention, when the checked baggage 50 is lost or delayed (lost baggage) at the arrival airport 4, the location of the target checked baggage 50 is searched and the follow-up to the user 5 is performed. This makes it possible to respond quickly.

  FIG. 7 is a diagram showing an outline of a configuration example of a baggage management system according to the fourth embodiment of the present invention. Since the basic configuration is the same as that in the first embodiment shown in FIG. 1, differences will be mainly described. While the description of the departure airport 3 is omitted, the other airport 4 ′ with respect to the arrival airport 4 and the arrival airport system 40 at the other airport 4 ′ are described.

  When a lost baggage occurs at the arrival airport 4 of the boarding flight 6 (flight number “Z987” in the figure) of the user 5, the tag detection unit 41 of the arrival airport system 40 is attached to the checked baggage 50 of the user 5. The tag 51 cannot be detected. In this case, the target checked baggage 50 is, for example, mistakenly loaded on another airline flight 6 ′ (the flight number “A123” in the figure) and arrives at the other airport 4 ′ that is the arrival airport of the airline flight 6 ′. doing. Then, the tag detection unit 41 of the arrival airport system 40 at the other airport 4 ′ detects the attached tag 51 (tag ID “1234” in the figure), and the tag ID and the flight name of the flight 6 ′ (or other) Information on the airport 4 ′) is transmitted to the baggage management server 10.

  In the baggage management server 10, the notification processing unit 12 collates the received tag ID (“1234”) and flight number (“A123”) information with the information in the member DB 11. At this time, the boarding flight (flight name “Z987”) of the user 5 (user ID “A0001”) holding the target tag 51 (tag ID “1234”) is destined for the arrival airport 4 as the destination. The object checked baggage 50 has arrived at the other airport 4 ', and it can be seen that an error has occurred.

  At this time, for example, the notification processing unit 12 notifies the target user 5 (user terminal 52) that the lost baggage has occurred and the checked baggage 50 has arrived at the other airport 4 ′. Can do. Further, since the target checked baggage 50 is a lost baggage, it is possible to instruct the worker 7 at the other airport 4 'to evacuate and store it without placing it on the turntable.

  As described above, according to the baggage management system 1 according to the fourth embodiment of the present invention, before the user 5 declares that the baggage is lost, the location of the checked baggage 50 is determined at the other airport 4 ′. It is possible to quickly grasp and appropriately follow the user 5. Further, unlike the above example, even when the user 5 declares that it has lost baggage first, the target checked baggage 50 is quickly searched at the other airport 4 ′, and as soon as it is found, the baggage management server 10 is promptly searched. That information can be sent. As a result, the staff at the arrival airport 4 or the help desk staff who received the report from the user 5 can easily and quickly grasp the situation by accessing the baggage management server 10 and appropriately Follow-up is possible.

(Embodiment 5)
In the baggage management system in the first to third embodiments described above, arrival of the checked baggage 50 can be notified to the user 5 at the arrival airport 4. However, after that, when actually receiving the checked baggage 50 from the turntable of the arrival airport 4 or the like, the case where the other person's checked baggage 50 is mistakenly received or the case is intentionally taken by theft. This cannot be prevented. Therefore, in the baggage management system according to the fifth embodiment of the present invention, when the user 5 receives the checked baggage 50 other than his / her checked baggage 50 at the arrival airport 4, this is detected as much as possible. It is.

  FIG. 8 is a diagram showing an outline of a configuration example of a baggage management system according to the fifth embodiment of the present invention. Since the basic configuration is the same as that in the first embodiment shown in FIG. 1, differences will be mainly described. The baggage management system 1 according to the present embodiment has a baggage check unit 15 instead of the notification processing unit 12 of the baggage management server 10 in the configuration example shown in FIG. In addition, about the departure airport 3, description is abbreviate | omitted.

  The tag detection unit 41 of the arrival airport system 40 in the present embodiment is a tag attached to the checked baggage 50 on the carry-out route from the parking lot at the arrival airport 4 to the turntable as in the first to third embodiments. In place of or in addition to reading 51, a tag attached to checked baggage 50 when user 5 actually receives (receives) checked baggage 50 at baggage claiming place 4b such as a turntable. 51 is read.

  At this time, for each checked baggage 50 (for example, checked baggage 50 with tag ID “1234” or “5678” in the example in the figure), user 5 (in the example in the figure, the checked baggage 50). In order to confirm systematically whether or not the user ID “A0001” is the correct owner, complicated processing such as authentication of the user 5 itself is required at the time of receipt, and the user 5 and the baggage receipt The burden is great for both the staff at the station 4b.

  On the other hand, when the user 5 receives a plurality of checked baggage 50, if all of the checked baggage 50 is owned by the user 5, at least in the member DB 11 of the baggage management server 10, All tag IDs of the tags 51 attached to the checked baggage 50 should be associated with the user ID of the same user 5. That is, if there is at least one tag ID of the tag 51 attached to the plurality of checked baggage 50 received by the user 5 and associated with a different user ID, Can be determined to include those having different owners (at least the received user 5 is not the owner).

  Therefore, in the present embodiment, the tag detection unit 41 of the arrival airport system 40 reads the tag IDs of the tags 51 attached to the plurality of checked baggage 50 and the information of the arrival airport 4 read at the baggage claim place 4b. To the baggage management server 10. Then, the baggage check unit 15 of the baggage management server 10 refers to the member DB 11 to determine whether or not the received tag ID is associated with a different user ID. If there is at least one item associated with a different user ID, the fact that the checked baggage 50 of a different owner is included is notified via the arrival airport system 40 at the airport staff 8 of the arrival airport 4 or the like. (A portable terminal or a wearable terminal owned by the airport staff 8).

  For example, in the example in the figure, the tag IDs of the tags 51 attached to the two checked baggage 50 read at the baggage claim 4b are “1234” and “5678”, respectively. In the DB 11, these tag IDs are associated with different user IDs “A0001” and “B0002”, respectively. Therefore, the baggage check unit 15 of the baggage management server 10 notifies the airport staff 8 via the arrival airport system 40 that the checked baggage 50 of a different owner has been detected. Thereby, the airport staff 8 can ask the user 5 for confirmation before leaving the arrival airport 4 with the checked baggage 50 of the different owner.

  When the tag detection unit 41 of the arrival airport system 40 reads the tags 51 attached to the plurality of checked baggage 50, the tag reading plate 32 as shown in FIG. Good.

  As described above, according to the baggage management system 1 according to the fifth embodiment of the present invention, when the user 5 receives (receives) a plurality of checked baggage 50, at least the owners are different among them. It can be detected that the checked baggage 50 is included. Thereby, the risk of the mistake and theft at the time of receipt of the checked baggage 50 can be reduced. In addition, it is possible to reduce the load of confirmation work performed by the airport staff 8 on the baggage tag or seal actually attached to the checked baggage 50, which is conventionally performed. Further, for example, if the tag 51 attached to the checked baggage 50 that the user 5 checks in advance on the boarding flight 6 is specified and registered, the tag 5 is checked by batch reading of the tag 51 at the baggage claiming place 4b of the arrival airport 4. It is also possible to detect forgetting to receive the baggage 50.

  As mentioned above, the invention made by the present inventor has been specifically described based on the embodiments. However, the present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the scope of the invention. Needless to say. For example, the above-described embodiment has been described in detail for easy understanding of the present invention, and is not necessarily limited to the one having all the configurations described. Further, a part of the configuration of one embodiment can be replaced with the configuration of another embodiment, and the configuration of another embodiment can be added to the configuration of one embodiment. . Further, it is possible to add, delete, and replace other configurations for a part of the configuration of each embodiment.

  Each of the above-described configurations, functions, processing units, processing means, and the like may be realized by hardware by designing a part or all of them with, for example, an integrated circuit. Each of the above-described configurations, functions, and the like may be realized by software by interpreting and executing a program that realizes each function by the processor. Information such as programs, tables, and files for realizing each function can be stored in a recording device such as a memory, a hard disk, or an SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD.

  Moreover, in each said figure, the control line and the information line have shown what is considered necessary for description, and do not necessarily show all the control lines and information lines on mounting. Actually, it may be considered that almost all the components are connected to each other.

  The present invention can be used for a baggage management method and a baggage management system for managing baggage to be checked with an airline.

1 ... Baggage management system, 3 ... Departure airport, 4 ... Arrival airport, 4 '... Other airports, 4a ... Baggage storage area, 4b ... Baggage claim, 5 ... User, 6 ... Boarding flight, 6' ... Air flight, 7 ... Workers, 8 ... Airport staff,
DESCRIPTION OF SYMBOLS 10 ... Baggage management server, 11 ... Member DB, 12 ... Notification process part, 13 ... Evacuation process part, 14 ... Delivery process part, 15 ... Baggage check part,
20 ... Network,
30 ... Departure airport system, 31 ... Tag reading unit, 32 ... Tag reading plate,
40 ... Arrival airport system, 41 ... Tag detection unit, 43 ... Evacuation processing unit, 44 ... Delivery processing unit,
50 ... Checked baggage, 51 ... Tag, 52 ... User terminal, 53 ... Delivery destination

Claims (9)

A baggage management method in a baggage management system for managing checked baggage that a user deposits with an airline at a departure airport and receives at an arrival airport,
The baggage management system includes:
With arrival airport system,
A baggage management server connected to the arrival airport system via a network;
The checked baggage is attached with a first tag assigned to the user and transmitting first tag identification information,
The arrival airport system has a tag detection unit that detects the first tag identification information transmitted from the first tag,
The baggage management server holds the user identification information of the user and the first tag identification information as member information in association with each other,
The baggage management system is
Detecting the first tag identification information transmitted from the first tag attached to the checked baggage before the user receives the checked baggage at the arrival airport;
Based on the first tag identification information detected in the first step, the corresponding user identification information is acquired from the member information, and for the user terminal related to the user identification information, A second step of notifying that the checked baggage of the user has arrived at the arrival airport;
And a third step of outputting an instruction to evacuate the user's checked baggage based on an instruction from the user to the notification via the terminal. The baggage management method according to claim 1,
In the third step, the baggage management system further generates and notifies custody information relating to evacuation of the checked baggage to the terminal of the user,
Furthermore, the baggage management system includes:
A fourth step of outputting an instruction to deliver the saved baggage to the user when the custody information presented by the user is generated in the third step; Baggage management method to be performed. The baggage management method according to claim 1,
Furthermore, the baggage management system includes:
A baggage management method for performing a fourth step of outputting a delivery instruction from the user to a delivery destination designated for the checked baggage evacuated in the third step. The baggage management method according to claim 1,
The baggage management system further includes a departure airport system connected to the baggage management server via the network,
The departure airport system includes a tag reading unit that detects the first tag identification information transmitted from the first tag and the second tag identification information transmitted from another second tag,
Furthermore, the baggage management system includes:
At the departure airport, the first tag identification information transmitted from the first tag attached to the plurality of checked baggage of the user, and the second tag transmitted from the second tag. A fourth step of detecting each tag identification information of
And a fifth step of recording the second tag identification information in association with the first tag identification information detected in the fourth step,
In the first step, the first tag identification information transmitted from the first tag attached to the checked baggage or the second tag identification information transmitted from the second tag is detected. And
The second step responds to the first tag identification information or the second tag identification information detected in the first step based on the information recorded in the fifth step. A baggage management method for acquiring the second tag identification information or the first tag identification information. In the baggage management method according to claim 4,
In the first step, the first tag identification information transmitted from the first tag attached to all the checked baggage of the user, and the second tag transmitted from the second tag. A baggage management method in which the notification of the second step is collectively executed when all of the tag identification information is detected. In the baggage management method according to claim 4,
In the fourth step, the tag reading unit transmits the first tag identification information transmitted from the first tag attached to the plurality of checked baggage of the user, and the second tag A baggage management method for collectively detecting the second tag identification information transmitted from a tag. The baggage management method according to claim 1,
Furthermore, the baggage management system includes:
The boarding flight information of the corresponding user acquired from the member information based on the first tag identification information detected in the first step, and the first tag relating to the first tag identification information If the information of the flight that transported the checked baggage with the tag attached is different, the terminal of the user is notified that the checked baggage of the user has arrived at another airport. Baggage management method for performing the fourth step. The baggage management method according to claim 1,
Furthermore, the baggage management system includes:
A fourth step of detecting the first tag identification information transmitted from the first tag attached to each checked baggage when the user receives the checked baggage at the arrival airport, respectively. When,
Based on each of the first tag identification information detected in the fourth step, the corresponding user identification information is acquired from the member information, and one or more user identification information different from the other is acquired. And a fifth step of notifying the terminal of the person in charge at the arrival airport that the respective checked baggage includes a different owner. . A baggage management system for managing checked baggage that a user deposits with an airline at a departure airport and receives at an arrival airport,
With arrival airport system,
A baggage management server connected to the arrival airport system via a network;
The checked baggage is attached with a first tag assigned to the user and transmitting first tag identification information,
The arrival airport system has a tag detection unit that detects the first tag identification information transmitted from the first tag,
The baggage management server holds the user identification information of the user and the first tag identification information as member information in association with each other,
The baggage management system includes:
Before the user receives the checked baggage at the arrival airport, the first tag identification information transmitted from the first tag attached to the checked baggage is detected, and the detected first tag is detected. Based on the tag identification information, the corresponding user identification information is acquired from the member information, and the checked baggage of the user is sent to the arrival airport with respect to the user terminal related to the user identification information. A baggage management system that notifies that the user has arrived and outputs an instruction to evacuate the user's checked baggage based on an instruction from the user via the terminal in response to the notification.

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