JP2021051814A - Baggage management method, program, and system - Google Patents

Abstract

To enable a user to adequately receive checked baggage at timing desired by the user at an arrival place.SOLUTION: A baggage management method includes: a first step of, before a user 5 receives checked baggage 50 at an arrival airport 4, detecting a tag ID transmitted from a tag 51 attached to the checked baggage 50; a second step of acquiring a user ID of the corresponding user 5 from a member DB 11 on the basis of the tag ID detected in the first step and notifying a user terminal 52 of the user 5 related to the user ID of the fact that the checked baggage 50 of the user 5 has arrived at the arrival airport 4; and a third step of outputting an instruction to retreat the checked baggage 50 of the user 5 on the basis of an instruction from the user 5 to the notification through the user terminal 52.SELECTED DRAWING: Figure 2

Description

The present invention relates to a technique for managing baggage on an airline flight, and more particularly to a technique effective applied to a baggage management method and a baggage management system for managing baggage checked in by an airline company.

Airmail users may also carry baggage with them when using it. This baggage can be broadly divided into baggage that is entrusted to an airline company for transportation (hereinafter sometimes referred to as "checked baggage") and baggage that the user carries on board (hereinafter "carry-on baggage"). It may be described as "baggage"). Carry-on baggage can be carried by the user at the arrival airport as it is, so there is no time loss, but checked baggage must be picked up at the arrival airport. Therefore, especially for users who use airmail for business travel, there is a need to receive it as soon as possible because time is precious.

On the other hand, for example, checked baggage such as senior members of airlines and passengers of senior class seats on airline flights should be picked up at the arrival airport and at the time of loading and unloading. The operation of the workers in the above is coordinated. However, in this case, if the user's checked baggage does not easily appear on the turntable at the arrival airport and a situation arises in which the user is kept waiting for receipt, stress may be accumulated. Therefore, in order to enable the user to grasp the carry-out status of his / her checked baggage, for example, it is possible to notify the user of information related to the carry-out status such as when it was taken out of the cabin and when it was placed on the turntable. It is being considered.

For example, in Japanese Patent Application Laid-Open No. 2016-170791 (Patent Document 1), at the arrival airport, the identification information of the wireless tag attached to the package arriving at the transport table is read by the wireless tag reader, and the correspondence information of the user is described. It is stated that the user can grasp the current status of his / her baggage by recording it as a baggage history and sending a message to that effect to the user's mobile terminal each time the correspondence information is updated. There is.

Japanese Unexamined Patent Publication No. 2016-170791

According to the prior art, the user can grasp the current status of the checked baggage, information such as when it will appear on the turntable, and when the checked baggage does not appear on the turntable easily. It is possible to relieve the stress of the user to some extent.

However, it may not be enough to know the status of your checked baggage and when you will receive it. For example, you may not be able to receive it immediately, such as when you are washing your hands or shopping, or you may want to receive it at a later timing. Further, in such a case, if the target checked baggage is thrown on the turntable and left unattended, the risk of baggage mistake or theft increases.

Therefore, an object of the present invention is to provide a baggage management method and a baggage management system that enable a user to appropriately receive checked baggage at a desired timing at a place of arrival.

The above and other objects and novel features of the present invention will become apparent from the description and accompanying drawings herein.

A brief description of typical inventions disclosed in the present application is as follows.

The baggage management method according to a typical embodiment of the present invention is a baggage management method in a baggage management system that manages checked baggage that a user deposits with an airline at a departure airport and receives at an arrival airport, and is the baggage management system. Has an arrival airport system and a baggage management server connected to the arrival airport system via a network. In addition, the checked baggage is equipped with a first tag assigned to the user to transmit the first tag identification information, and the arrival airport system has the first tag transmitted from the first tag. It has a tag detection unit that detects the tag identification information of 1, and the baggage management server holds the user identification information of the user and the first tag identification information in association with each other as member information.

Then, the baggage management system detects the first tag identification information transmitted from the first tag attached to the checked baggage before the user receives the checked baggage at the arrival airport. Based on the first step and the first tag identification information detected in the first step, the corresponding user identification information is acquired from the member information, and the user related to the user identification information. Based on the second step of notifying the terminal of the user that the checked baggage of the user has arrived at the arrival airport, and the instruction from the user via the terminal to the notification, the use A third step of outputting an instruction to evacuate the checked baggage of the person is performed.

Among the inventions disclosed in the present application, the effects obtained by typical ones will be briefly described as follows.

That is, according to a typical embodiment of the present invention, it is possible to appropriately receive the checked baggage at the destination at the timing desired by the user.

It is a figure which showed the outline about the structure example and function of the baggage management system which is Embodiment 1 of this invention. It is a figure which showed the outline about the structure example and function of the baggage management system which is the 2nd Embodiment of this invention. It is a figure which showed the outline of the example of the processing flow which concerns on the receipt of checked baggage at the arrival airport in Embodiment 2 of this invention. It is a figure which showed the outline about the modification of the structure and function of the baggage management system which is Embodiment 2 of this invention. It is a figure which showed the outline about another example of the processing flow which concerns on the receipt of checked baggage in Embodiment 2 of this invention. It is a figure which showed the outline about the structural example of the baggage management system which is 3rd Embodiment of this invention. It is a figure which showed the outline about the structural example of the baggage management system which is Embodiment 4 of this invention. It is a figure which showed the outline about the structural example of the baggage management system which is Embodiment 5 of this invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, in all the drawings for explaining the embodiment, in principle, the same reference numerals are given to the same parts, and the repeated description thereof will be omitted. On the other hand, the parts described with reference numerals in one figure may be referred to with the same reference numerals in the explanation of other figures, although they are not shown again.

(Embodiment 1)
The baggage management system according to the first embodiment of the present invention has, as a basic function in the management of checked baggage, a user's smartphone or the like before the checked baggage of the user appears on the turntable for receiving the checked baggage at the arrival airport. It sends a notification of arrival of checked baggage to a mobile terminal.

FIG. 1 is a diagram showing an outline of a configuration example and a function of a baggage management system according to a first embodiment of the present invention. The baggage management system 1 is installed at the departure airport 3 via a network 20 such as the Internet for a baggage management server 10 composed of, for example, a server device or a virtual server built on a cloud computing service. It has a configuration in which a departure airport system 30 which is an information processing system and an arrival airport system 40 which is an information processing system installed at an arrival airport 4 are connected. Both the departure airport system 30 and the arrival airport system 40 can be configured by, for example, a server device, a virtual server, or a general-purpose information processing device such as a PC (Personal Computer).

Since each airport can be the departure airport 3 or the arrival airport 4, the departure airport 3 and the arrival airport 4 in the figure are the departure / arrival airports when the boarding flight 6 of the user 5 is mainly viewed. Shall refer to each. Similarly, the departure airport system 30 and the arrival airport system 40 are also expressed as separate systems for convenience of explanation, but in reality, each airport will have the functions of both the departure and arrival systems. Therefore, these functions may be implemented as one airport system.

The baggage management server 10, the departure airport system 30, and the arrival airport system 40 are all OSs (Operating Systems) deployed on memory from a recording device such as an HDD (Hard Disk Drive) by a CPU (Central Processing Unit) (not shown). ), DBMS (DataBase Management System), Web server program, and other middleware, and software running on it, to realize various functions related to the management of checked baggage 50.

As described above, the management content of the checked baggage 50 in the present embodiment is as described in the smartphone of the user 5 or the like before the checked baggage 50 of the user 5 appears on the turntable for receiving the checked baggage 50 at the arrival airport 4. The arrival notification of the checked baggage 50 is transmitted to the user terminal 52, which is a mobile terminal.

It is assumed that the checked baggage 50 of the user 5 is attached with a tag 51 having a built-in device having a short-range wireless communication function. As a device having a short-range wireless communication function, for example, a BLE (Bluetooth (registered trademark) Low Energy) transmitter, an RFID (Radio Frequency IDentifier) tag, an IC tag, or the like can be appropriately adopted. These devices built in the tag 51 can transmit information such as an ID that identifies the tag 51 (tag ID "1234" in the example in the figure).

This tag 51 is distributed and assigned to the user 5 who is registered as a member in advance as a person who can use the service, and the information of the user 5 (in the example in the figure, the user ID "A0001"). It is assumed that the information of the association between the distributed tag 51 and the identification information of the distributed tag 51 is registered in the member DB 11 of the baggage management server 10. Therefore, the tag 51 also functions as a medium for indicating the identification information of the user 5 to which the tag 51 has been distributed, and can be distributed as, for example, a name plate or the like indicating the name or the like of the user 5. It may be distributed to all members, or it may be distributed only to desired members. Alternatively, it may be distributed only to senior members of a predetermined rank or higher.

At the check-in counter or the like at the departure airport 3, the user 5 deposits luggage such as a suitcase with the tag 51 attached as checked baggage 50 by a normal procedure. The checked baggage 50 is stored in the cargo space of the boarding flight 6 of the user 5. When the boarding flight 6 arrives at the arrival airport 4 from the departure airport 3, the disembarking user 5 waits for his / her checked baggage 50 to appear at the baggage claim area where the turntable or the like is installed. On the other hand, the worker 7 at the arrival airport 4 carries out the checked baggage 50 from the cargo space of the boarding flight 6 and puts it on the turntable.

Here, the arrival airport system 40 includes a tag detection unit 41 that functions as a reader device that can read identification information from a device built in the tag 51 by short-range wireless communication. The tag detection unit 41 (or its antenna portion) is installed, for example, at one or more predetermined locations on the carry-out route from the parking lot to the turntable at the arrival airport 4. Alternatively, the worker 7 who carries out the luggage from the cargo space of the boarding flight 6 may be attached and held. For example, the worker 7 causes the tag detection unit 41 to individually read the tags 51 attached to the checked baggage 50 to be carried out (or may be configured to be automatically read during the carrying-out work). When the tag detection unit 41 reads the identification information of the tag 51, the read identification information is transmitted to the baggage management server 10.

In the baggage management server 10, the notification processing unit 12 acquires the information of the user 5 corresponding to the acquired identification information from the member DB 11, and refers to the user 5 (user terminal 52 owned by the user 5). , The arrival notification of the checked baggage 50 is transmitted and displayed on the user terminal 52. The method of transmitting and displaying the arrival notification to the user terminal 52 is not particularly limited. For example, the notification may be sent on the dedicated application installed in the user terminal 52, or may be notified by e-mail or SNS (Social Networking). You may notify by using other communication means such as Service) as appropriate.

As described above, according to the baggage management system 1 according to the first embodiment of the present invention, the use of the checked baggage 50 held by the user 5 who has deposited it before it appears on the turntable at the arrival airport 4. The arrival of the checked baggage 50 can be notified to the person terminal 52.

As a result, the user 5 can grasp the timing at which the checked baggage 50 can be received, and can reduce the stress of waiting for the checked baggage 50 to appear on the turntable. In addition, the time that the user 5 waits near the turntable can be used for other activities such as shopping at a store or the like in the arrival airport 4, and the convenience can be improved. In particular, it is possible to expand or substitute the service for business customers, senior members, etc. who use the service that allows the checked baggage 50 to be preferentially received due to the shortage of time. It is also possible to reduce the risk that each user 5 mistakenly receives the checked baggage 50 of another person and the risk of theft.

(Embodiment 2)
In the baggage management system according to the second embodiment of the present invention, in addition to the basic functions shown in the first embodiment described above, the user 5 cannot receive the checked baggage 50 immediately or wants to receive it a little later. In such a case, by instructing the user 5 to that effect, the checked baggage 50 can be evacuated without being placed on the turntable to delay the receiving timing, and the user 5 can receive the checked baggage at a desired timing. is there.

FIG. 2 is a diagram showing an outline of a configuration example and a function of the baggage management system according to the second embodiment of the present invention. Since the basic configuration is the same as the configuration in the first embodiment shown in FIG. 1, the differences will be mainly described. The description of departure airport 3 is omitted. In the baggage management system 1 of the present embodiment, in addition to the configuration of the first embodiment shown in FIG. 1, the baggage management server 10 and the arrival airport system 40 have an evacuation processing unit 13 and an evacuation processing unit 43.

Further, FIG. 3 is a diagram showing an outline of an example of a processing flow relating to the receipt of checked baggage 50 at the arrival airport 4 in the present embodiment. Hereinafter, the baggage management function according to the present embodiment will be described with reference to FIGS. 2 and 3.

At the arrival airport 4 shown in the example of FIG. 2, the worker 7 carries out the checked baggage 50 from the cargo space of the boarding flight 6. At this time, as in the first embodiment, the tag detection unit 41 of the arrival airport system 40 is made to read the identification information of the tag 51 attached to the checked baggage 50 (S01 in FIG. 3). The tag detection unit 41 transmits the read identification information to the baggage management server 10. In the baggage management server 10, the notification processing unit 12 transmits an arrival notification of the checked baggage 50 to the user 5 (user terminal 52) corresponding to the acquired identification information (S02 in FIG. 3). The user terminal 52 receives the arrival notification and displays it (S03 in FIG. 3).

At this time, in the present embodiment, unlike the first embodiment, as shown in FIG. 2, the arrival notification includes a "receive later" button. When the user 5 wants to receive the checked baggage 50 at a later timing, he / she presses the "receive later" button (S04 in FIG. 3). The fact that the "receive later" button is pressed is transmitted from the user terminal 52 to the baggage management server 10. When the evacuation processing unit 13 of the baggage management server 10 receives the instruction to "receive later" from the target user 5 (S05 in FIG. 3), the target is the arrival airport system 40 of the arrival airport 4. Instruct the evacuation of the checked baggage 50 (S06 in FIG. 3).

Information on which airport the arrival airport 4 is is can be obtained from, for example, the information on the boarding flight 6 of the user 5 registered in the member DB 11. When the identification information read by the tag detection unit 41 of the arrival airport system 40 is transmitted to the baggage management server 10, the information for identifying the arrival airport 4 is also transmitted so as to be associated with the user 5 and grasped. Good.

When the target arrival airport system 40 receives an evacuation instruction for the checked baggage 50 (S07 in FIG. 3), the evacuation processing unit 43 issues an evacuation instruction for the target checked baggage 50 to the worker 7 (FIG. 3). S08). For example, a message to the effect that the target checked baggage 50 is evacuated is output to a display (not shown) installed in the work place, a mobile terminal or a wearable terminal owned by the worker 7. According to the instruction, the worker 7 evacuates the target checked baggage 50 to a predetermined place such as the baggage storage area 4a so as not to put it on the turntable (S09 in FIG. 3). For example, when a belt conveyor or the like for transporting to a turntable has an automatic cargo sorting function, by outputting this sorting instruction instead of the instruction to the worker 7, the sorting instruction is automatically performed regardless of manpower. The target checked baggage 50 may be evacuated to the baggage storage area 4a or the like.

In the above example, a series of processes from the instruction of "receive later" by the user 5 to the evacuation instruction of the target checked baggage 50 to the worker 7 based on the instruction is the evacuation process of the baggage management server 10. Although it is assumed that the operation is performed via the unit 13, the configuration is not limited to this. For example, when the user terminal 52 and the arrival airport system 40 can directly communicate with each other, the user terminal 52 can contact the evacuation processing unit 43 of the arrival airport system 40 without going through the baggage management server 10. Then, the instruction of "receive later" is directly transmitted, and based on this, the evacuation processing unit 43 of the arrival airport system 40 may instruct the worker 7 to evacuate the target checked baggage 50.

For the user 5 (user terminal 52) who has given the instruction of "receive later", the evacuation processing unit of the baggage management server 10 has stored the target checked baggage 50 in the baggage storage area 4a. Identification information such as a "check-in number" is generated and notified from 13 (S10 and S11 in FIG. 3). The user 5 goes to the luggage storage area 4a at a desired timing, displays the "storage number" ("123-4567" in the example in the figure) on the display of the user terminal 52, and asks a staff member or the like (not shown). When presented (S12 in FIG. 3), the staff or the like inputs and confirms whether the presented "check-in number" is valid in the arrival airport system 40 (S13 in FIG. 3). In the arrival airport system 40, for example, the evacuation processing unit 43 cooperates with the evacuation processing unit 13 of the baggage management server 10 to confirm that the target "check-in number" is assigned to the target user 5. (S14 in FIG. 3).

When the "checking number" can be confirmed, the staff member, etc. hands over the checked baggage 50 to be evacuated and stored to the user 5 (S15 in FIG. 3). As a result, the user 5 himself / herself. You can receive your checked baggage 50. In the example of FIG. 2, a "check-in number" consisting of numbers in a predetermined format is set as identification information for storing the target checked baggage 50 in the baggage storage area 4a, but the present invention is limited to this. Absent. For example, it may include not only numbers but also characters and symbols, and may be readable image data such as a barcode or a two-dimensional code.

As described above, according to the baggage management system 1 according to the second embodiment of the present invention, when the user 5 receives the arrival notification of the checked baggage 50 at the arrival airport 4, the "receive later" button is clicked. By pressing and instructing, the checked baggage 50 can be received at a desired timing.

As a result, the stress of the user 5 waiting for the checked baggage 50 to appear on the turntable can be reduced, and time can be created for other activities such as shopping at the store in the arrival airport 4. It will be easy. Further, by reducing the time that the checked baggage 50 is left on the turntable, it is possible to reduce the risk that each user 5 mistakenly receives the checked baggage 50 of another person and the risk of theft. In addition, the checked baggage 50 that has been evacuated and stored in the baggage storage area 4a, that is, the checked baggage 50 whose source is known and to be delivered later, and the checked baggage 50 left on the turntable are the workers 7 and the staff. Can be distinguished, and security related to baggage management can be improved.

[Modification example]
In the configuration shown in FIG. 2, the user 5 himself / herself comes to pick up the checked baggage 50 that has been evacuated / stored in the baggage storage area 4a. On the other hand, in the modified example, the checked baggage 50 evacuated and stored in the baggage storage area 4a is delivered to the delivery destination designated by the user 5 by a means of transportation such as a parcel delivery service.

FIG. 4 is a diagram showing an outline of a modified example of the configuration and function of the baggage management system according to the second embodiment of the present invention. Since the basic configuration and functions are the same as the configuration example shown in FIG. 2, the differences will be mainly described. In the baggage management system 1 of the modified example, the delivery processing unit 14 and the delivery processing unit 44 are replaced with the evacuation processing unit 13 and the evacuation processing unit 43 of the baggage management server 10 and the arrival airport system 40 in the configuration example shown in FIG. Has.

Further, FIG. 5 is a diagram showing an outline of another example of the processing flow related to the receipt of the checked baggage 50 in the present embodiment. Hereinafter, the baggage management function in the modified example of the present embodiment will be described with reference to FIGS. 4 and 5.

Similar to the example of FIG. 2, at the arrival airport 4 shown in the example of FIG. 4, the worker 7 carries out the checked baggage 50 from the cargo space of the boarding flight 6. At this time, as in the first embodiment, the tag detection unit 41 of the arrival airport system 40 is made to read the identification information of the tag 51 attached to the checked baggage 50 (S21 in FIG. 5). The tag detection unit 41 transmits the read identification information to the baggage management server 10. In the baggage management server 10, the notification processing unit 12 transmits an arrival notification of the checked baggage 50 to the user 5 (user terminal 52) corresponding to the acquired identification information (S22 in FIG. 5). The user terminal 52 receives the arrival notification and displays it (S23 in FIG. 5).

At this time, in the present embodiment, unlike the example of FIG. 2, as shown in FIG. 4, the arrival notification includes a "receive by home delivery" button. When the user 5 wants to receive the checked baggage 50 at the desired delivery destination 53 by the delivery service, he / she presses the "receive by delivery" button (S24 in FIG. 5). The fact that the "receive by home delivery" button is pressed is transmitted from the user terminal 52 to the baggage management server 10. When the delivery processing unit 14 of the baggage management server 10 receives an instruction to "receive by home delivery" from the target user 5 (S25 in FIG. 5), it targets the arrival airport system 40 of the arrival airport 4. Instruct the delivery of the checked baggage 50 (S26 in FIG. 5).

The delivery instruction includes information such as the address of the delivery destination 53 designated by the target user 5. The information of the delivery address 53 may be input separately when the user 5 presses the "receive by home delivery" button on the user terminal 52, or the information of the home or the like registered in the member DB 11 in advance. You may use the address. Information related to accommodations and visits may be acquired and used from various reservation information and action schedule information (not shown) that can be referred to in association with the user ID registered in the member DB 11. Further, the delivery fee may be automatically settled based on the information related to the payment means registered in the member DB 11 in advance.

When the target arrival airport system 40 receives the delivery instruction of the checked baggage 50 (S27 in FIG. 5), the delivery processing unit 44 first instructs the worker 7 to evacuate the target checked baggage 50 (FIG. 5). 5 S28). Similar to the first embodiment, for example, a message to the effect that the target checked baggage 50 is evacuated is output to a display (not shown) installed in the work place, a mobile terminal or a wearable terminal owned by the worker 7. To do. According to the instruction, the worker 7 evacuates the target checked baggage 50 to a predetermined place such as the baggage storage area 4a so as not to put it on the turntable (S29 in FIG. 5).

After that, the delivery processing unit 44 processes the delivery request for the checked baggage 50 that has been evacuated to the baggage storage area 4a (S30 in FIG. 5). For example, the request slip is output based on the information of the delivery destination 53 included in the delivery instruction from the baggage management server 10. The staff member or the like in the baggage storage area 4a attaches the request slip to the checked baggage 50 and actually arranges the delivery through the delivery reception counter or the like at the arrival airport 4 (S31 in FIG. 5). As a result, the checked baggage 50 is delivered to the designated delivery destination 53 by the courier or the like, and the user 5 can receive it (S32 in FIG. 5).

In the above example as well, as in the example of FIG. 2, a series of processes from the instruction of "receipt by home delivery" to the evacuation / delivery instruction of the target checked baggage 50 to the worker 7 or the like based on the instruction are performed. , It is assumed that the delivery is performed via the delivery processing unit 14 of the baggage management server 10, but the configuration is not limited to this. For example, when the user terminal 52 and the arrival airport system 40 can directly communicate with each other, the user terminal 52 can reach the delivery processing unit 44 of the arrival airport system 40 without going through the baggage management server 10. The instruction of "pick up by home delivery" may be directly transmitted, and based on this, the delivery processing unit 44 of the arrival airport system 40 may instruct the evacuation / delivery of the target checked baggage 50. In this case, at the time of delivery instruction, the delivery processing unit 44 of the arrival airport system 40 may cooperate with the delivery processing unit 14 of the baggage management server 10 to acquire information related to the delivery destination 53 from the member DB 11 or the like. ..

As described above, according to the baggage management system 1 which is a modification of the second embodiment of the present invention, when the user 5 receives the arrival notification of the checked baggage 50 at the arrival airport 4, he / she "receives it by home delivery". By pressing the "button" and giving an instruction, the checked baggage 50 can be delivered to the home or the hotel where the accommodation is stayed without being received at the arrival airport 4. As a result, various effects according to the second embodiment described above can be obtained, and for the airline company, the effect of reducing the carry-on baggage on the boarding flight 6 can be obtained.

(Embodiment 3)
In the baggage management system according to the third embodiment of the present invention, in the configuration shown in the above-described first and second embodiments, when the user 5 deposits a plurality of checked baggage 50, the tag 51 is lent and the tag 51 is lent. , A plurality of checked baggage 50s to which the tags 51 including the loaned portion are attached are integrally managed.

FIG. 6 is a diagram showing an outline of a configuration example of a baggage management system according to a third embodiment of the present invention. Since the basic configuration and functions are the same as the configuration example shown in FIG. 1, the differences will be mainly described. In the baggage management system 1 of the present embodiment, the departure airport system 30 has a tag reading unit 31 with respect to the configuration example shown in FIG.

A tag reading plate 32 is connected to the tag reading unit 31 as a reading unit having a built-in antenna for reading the tag 51 attached to the checked baggage 50. The tag reading plate 32 is made of, for example, a plate-shaped or sheet-shaped member having a size of about 1 meter square, and a plurality of checked baggage 50s can be placed on the tag reading plate 32. Then, the tag reading unit 31 collectively reads a plurality of tags 51 attached to each checked baggage 50 by using the antenna built in the tag reading plate 32. In the example of FIG. 6, the tag reading plate 32 made of a plate-shaped or sheet-shaped member is used, but the shape and structure are not limited to this, and members having other shapes and structures may be used.

One or more tags 51 (one of the tag IDs "1234" in the example in the figure) are distributed to the user 5 (user ID "A0001" in the example in the figure) in advance, and the user The user ID of 5 and the tag ID of the tag 51 owned by the user 5 are associated and registered in advance in the member DB 11 of the baggage management server 10.

Here, if the user 5 has one tag 51 distributed and is attached to the checked baggage 50, and the user 5 wants to check in two more checked baggage 50s, these There will be a shortage of tags 51 to be attached to the checked baggage 50. On the other hand, at the departure airport 3, for example, based on the application from the user 5, on the assumption that the baggage is returned at the arrival airport 4, the shortage tag 51 (in the example in the figure, the tag ID "9001", Two of "9002") will be lent to the user 5. The user 5 attaches the loaned tag 51 to the checked baggage 50, and then places all the checked baggage 50 on the tag reading plate 32 to read the tag 51. In the example in the figure, it is shown that the tag reading unit 31 has read the three tags 51 having the tag IDs “1234”, “9001”, and “9002”.

The tag reading unit 31 transmits the information of all the read tag IDs to the baggage management server 10. The baggage management server 10 compares the received tag ID with the registered contents of the member DB 11, and among the received tag IDs, the tag ID registered in the member DB 11, that is, the tag owned by the user 5. The tag ID according to 51 (tag ID "1234" in the example in the figure) is specified. At this time, the user ID (user ID "A0001" in the example in the figure) related to the user 5 corresponding to this can also be specified.

On the other hand, among the received tag IDs, the tag IDs that are not registered in the member DB 11, that is, the tag IDs related to the lent tag 51 (tag IDs "9001" and "9002" in the example in the figure) are As a child tag having the tag 51 held by the user 5 as the parent tag, as shown in the figure, each tag ID is associated with the tag ID of the parent tag and recorded in the member DB 11 (or another table). As a result, all the tags 51 related to the target user 5, that is, all the checked baggage 50 checked by the target user 5 can be grasped as one.

At the arrival airport 4, for example, even if the tag 51 first read by the tag detection unit 41 of the arrival airport system 40 is the loaned tag 51 (tag ID "9002" in the example in the figure), the baggage The management server 10 can specify the tag ID of the parent tag (tag ID "1234" in the example in the figure) by referring to the member DB 11 (or another table). Further, by specifying the corresponding user ID (user ID "A0001" in the example in the figure), the arrival notification of the checked baggage 50 can be transmitted to the user 5 related to the user ID.

The arrival notification to the user 5 may be transmitted, for example, each time the tag 51 attached to each checked baggage 50 of the user 5 is detected, or the detection status of each tag 51 may be transmitted. May be recorded in the arrival airport system 40 or the baggage management server 10, and the arrival notification may be collectively transmitted when all the tags 51 are detected. In this case, for example, when the parent tag is detected, all the child tags can be grasped as one from the registered contents of the member DB 11. Further, when a child tag is detected, the parent tag can be grasped, and all other child tags can be grasped as a unit through this parent tag.

As described above, according to the baggage management system 1 according to the third embodiment of the present invention, when the user 5 deposits a plurality of checked baggage 50, the tags 51 attached to each checked baggage 50 are insufficient. Even in this case, the loaned tag 51 is attached, and these tag IDs are recorded in association with the tag ID of the tag 51 (parent tag) held by the user 5. As a result, it is possible to integrally grasp and manage all the checked baggage 50s of the user 5.

(Embodiment 4)
In the baggage management system according to the fourth embodiment of the present invention, when the checked baggage 50 is lost or delayed (lost baggage) at the arrival airport 4, the location of the checked baggage 50 is searched for and the user 5 is followed. It is possible to take prompt action such as.

FIG. 7 is a diagram showing an outline of a configuration example of a baggage management system according to a fourth embodiment of the present invention. Since the basic configuration is the same as the configuration in the first embodiment shown in FIG. 1, the differences will be mainly described. The description of the departure airport 3 is omitted, while the description of the arrival airport system 40 at the other airport 4'and the other airport 4'with respect to the arrival airport 4 is described.

When a lost baggage occurs at the arrival airport 4 of the boarding flight 6 of the user 5 (flight number "Z987" in the figure), the tag detection unit 41 of the arrival airport system 40 is attached to the checked baggage 50 of the user 5. The tag 51 has not been detected. In this case, the target checked baggage 50 is, for example, mistakenly loaded on another flight 6'(flight number "A123" in the figure) and arrives at another airport 4', which is the arrival airport of the flight 6'. are doing. Then, the attached tag 51 (tag ID "1234" in the figure) is detected by the tag detection unit 41 of the arrival airport system 40 of the other airport 4', and the tag ID and the flight number of the flight 6'(or others) are detected. Airport 4'information) is transmitted to the baggage management server 10.

In the baggage management server 10, the notification processing unit 12 collates the received tag ID (“1234”) and flight number (“A123”) information with the information of the member DB 11. At this time, the boarding flight (flight number "Z987") of the user 5 (user ID "A0001") holding the target tag 51 (tag ID "1234") is destined for the arrival airport 4. , The target checked baggage 50 has arrived at another airport 4', and it can be seen that an error has occurred.

At this time, the notification processing unit 12 notifies, for example, to the target user 5 (user terminal 52) that the lost baggage has occurred and the checked baggage 50 has arrived at the other airport 4'. Can be done. It is also possible to instruct the worker 7 at another airport 4'to evacuate and store the checked baggage 50 without placing it on the turntable because the checked baggage 50 is a lost baggage.

As described above, according to the baggage management system 1 according to the fourth embodiment of the present invention, the location of the checked baggage 50 is set at another airport 4'before the user 5 declares that the baggage has been lost. It is possible to quickly grasp and follow the user 5 appropriately. Further, unlike the above example, even if the user 5 declares that the baggage has been lost first, the target checked baggage 50 is quickly searched at another airport 4', and the baggage management server 10 is promptly searched as soon as it is found. That information can be sent. As a result, the staff at the arrival airport 4 and the help desk staff who received the report from the user 5 can easily and quickly grasp the situation by accessing the baggage management server 10, and are appropriate for the user 5. It is possible to follow up.

(Embodiment 5)
In the baggage management system according to the first to third embodiments described above, the arrival of the checked baggage 50 can be notified to the user 5 at the arrival airport 4. However, after that, when the checked baggage 50 is actually received from the turntable of the arrival airport 4, the checked baggage 50 of another person may be mistakenly received, or the checked baggage 50 may be intentionally taken by theft. This cannot be prevented. Therefore, the baggage management system according to the fifth embodiment of the present invention detects as much as possible when the user 5 receives the checked baggage 50 which is not his / her checked baggage 50 at the arrival airport 4. Is.

FIG. 8 is a diagram showing an outline of a configuration example of a baggage management system according to a fifth embodiment of the present invention. Since the basic configuration is the same as the configuration in the first embodiment shown in FIG. 1, the differences will be mainly described. The baggage management system 1 of the present embodiment has a baggage check unit 15 instead of the notification processing unit 12 of the baggage management server 10 in the configuration example shown in FIG. The description of departure airport 3 is omitted.

The tag detection unit 41 of the arrival airport system 40 in the present embodiment is a tag attached to the checked baggage 50 on the carry-out route from the parking lot to the turntable at the arrival airport 4, as in the first to third embodiments. Instead of reading 51, or in addition to this, when the user 5 actually receives (receives) the checked baggage 50 at the baggage receiving area 4b such as a turntable, the tag attached to the checked baggage 50. Read 51.

At this time, for each checked baggage 50 (for example, the checked baggage 50 to which the tag 51 with the tag ID "1234" or "5678" is attached in the example in the figure), the user 5 (in the example in the figure) who received the checked baggage 50 In order to systematically confirm whether or not the user ID "A0001") is the correct owner, complicated processing such as authenticating the user 5 himself at the time of receipt is required, and the user 5 and baggage receipt are required. The burden is heavy for both the staff of the place 4b.

On the other hand, when the user 5 receives a plurality of checked baggage 50s, if all of the checked baggage 50s are owned by the user 5, at least in the member DB 11 of the baggage management server 10, each of them The tag IDs of the tags 51 attached to the checked baggage 50 should all be associated with the same user ID of the user 5. That is, if at least one tag ID of the tag 51 attached to the plurality of checked baggage 50 received by the user 5 is associated with a different user ID, the baggage 50 is among the plurality of checked baggage 50. Can be determined to include items with different owners (at least those for which the received user 5 is not the owner).

Therefore, in the present embodiment, the tag ID of the tag 51 attached to the plurality of checked baggage 50 and the information of the arrival airport 4 read by the tag detection unit 41 of the arrival airport system 40 at the baggage receiving place 4b are used. , Send to the baggage management server 10. Then, the baggage check unit 15 of the baggage management server 10 refers to the member DB 11 and determines whether or not any of the received tag IDs is associated with a different user ID. Then, when there is at least one item associated with a different user ID, the airport staff 8 of the arrival airport 4 and the like are notified via the arrival airport system 40 that the checked baggage 50 of a different owner is included. Notify (mobile terminals, wearable terminals, etc. owned by airport staff 8).

For example, in the example in the figure, the tag IDs of the tags 51 attached to the two checked baggage 50s read at the baggage claim 4b are "1234" and "5678", respectively, but the members of the baggage management server 10 In DB11, these tag IDs are associated with different user IDs, "A0001" and "B0002", respectively. Therefore, the baggage check unit 15 of the baggage management server 10 notifies the airport staff 8 via the arrival airport system 40 that the checked baggage 50 of a different owner has been detected. As a result, the airport staff 8 can request confirmation from the user 5 before the user 5 leaves the arrival airport 4 with the checked baggage 50 of a different owner.

When the tag detection unit 41 of the arrival airport system 40 reads the tags 51 attached to the plurality of checked baggage 50, the tag reading plate 32 as shown in FIG. 6 described above may be used to collectively read the tags 51. Good.

As described above, according to the baggage management system 1 according to the fifth embodiment of the present invention, when the user 5 receives (receives) a plurality of checked baggage 50, at least the owners thereof are different. It can be detected that the checked baggage 50 is included. This makes it possible to reduce the risk of mistakes and theft when receiving the checked baggage 50. Further, it is possible to reduce the load of the conventional confirmation work by the airport staff 8 on the baggage tag, the sticker, etc. actually attached to the checked baggage 50. Further, for example, if the user 5 identifies and registers the tag 51 attached to the checked baggage 50 to be checked in on the boarding flight 6 in advance, the tag 51 can be checked by batch reading at the baggage claim 4b at the arrival airport 4. It is also possible to detect forgetting to receive the baggage 50.

Although the invention made by the present inventor has been specifically described above based on the embodiments, the present invention is not limited to the above embodiments and can be variously modified without departing from the gist thereof. Needless to say. For example, the above-described embodiment has been described in detail in order to explain the present invention in an easy-to-understand manner, and is not necessarily limited to the one including all the described configurations. Further, it is possible to replace a part of the configuration of one embodiment with the configuration of another embodiment, and it is also possible to add the configuration of another embodiment to the configuration of one embodiment. .. Further, it is possible to add / delete / replace other configurations with respect to a part of the configurations of each embodiment.

Further, each of the above configurations, functions, processing units, processing means and the like may be realized by hardware by designing a part or all of them by, for example, an integrated circuit. Further, each of the above configurations, functions, and the like may be realized by software by the processor interpreting and executing a program that realizes each function. Information such as programs, tables, and files that realize each function can be placed in a memory, a hard disk, a recording device such as an SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD.

Further, in each of the above figures, the control lines and information lines are shown as necessary for explanation, and not all the control lines and information lines in the implementation are necessarily shown. In practice, it can be considered that almost all configurations are interconnected.

The present invention can be used for baggage management methods and baggage management systems for managing baggage checked in with airlines.

1 ... Baggage management system, 3 ... Departure airport, 4 ... Arrival airport, 4'... Other airport, 4a ... Luggage storage area, 4b ... Baggage claim, 5 ... User, 6 ... Boarding flight, 6'... Airmail, 7 ... workers, 8 ... airport staff,
10 ... Baggage management server, 11 ... Member DB, 12 ... Notification processing unit, 13 ... Evacuation processing unit, 14 ... Delivery processing unit, 15 ... Baggage check department,
20 ... Network,
30 ... Departure airport system, 31 ... Tag reader, 32 ... Tag reader plate,
40 ... Arrival airport system, 41 ... Tag detection unit, 43 ... Evacuation processing unit, 44 ... Delivery processing unit,
50 ... Checked baggage, 51 ... Tag, 52 ... User terminal, 53 ... Delivery destination

Claims (3)

It is a baggage management method in a baggage management system that manages checked baggage that a user deposits with an airline at the departure airport and receives at the arrival airport.
The baggage management system
Arrival airport system and
It has a baggage management server, which is connected to the arrival airport system via a network.
The checked baggage is equipped with a first tag assigned to the user and transmitting the first tag identification information.
The arrival airport system has a tag detection unit that detects the first tag identification information transmitted from the first tag.
The baggage management server stores the user identification information of the user and the first tag identification information in association with each other as member information.
The baggage management system
A first step of detecting the first tag identification information transmitted from the first tag attached to the checked baggage before the user receives the checked baggage at the arrival airport.
Based on the first tag identification information detected in the first step, the corresponding user identification information is acquired from the member information, and the terminal of the user related to the user identification information is subjected to. A baggage management method that performs a second step of notifying that the checked baggage of the user has arrived at the arrival airport. A baggage management program that causes a baggage management system that manages checked baggage that a user deposits with an airline at the departure airport and receives at the arrival airport to perform information processing.
The baggage management system
Arrival airport system and
It has a baggage management server, which is connected to the arrival airport system via a network.
The checked baggage is equipped with a first tag assigned to the user and transmitting the first tag identification information.
The arrival airport system has a tag detection unit that detects the first tag identification information transmitted from the first tag.
The baggage management server stores the user identification information of the user and the first tag identification information in association with each other as member information.
In the baggage management system
A first process of detecting the first tag identification information transmitted from the first tag attached to the checked baggage before the user receives the checked baggage at the arrival airport.
Based on the first tag identification information detected in the first process, the corresponding user identification information is acquired from the member information, and the terminal of the user related to the user identification information is subjected to. A baggage management program that executes a second process of notifying that the checked baggage of the user has arrived at the arrival airport. A baggage management system that manages checked baggage that a user deposits with an airline at the departure airport and receives at the arrival airport.
The baggage management system
Arrival airport system and
It has a baggage management server, which is connected to the arrival airport system via a network.
The checked baggage is equipped with a first tag assigned to the user and transmitting the first tag identification information.
The arrival airport system has a tag detection unit that detects the first tag identification information transmitted from the first tag.
The baggage management server holds the user identification information of the user and the first tag identification information in association with each other as member information.
The baggage management system
Before the user receives the checked baggage at the arrival airport, the first tag identification information transmitted from the first tag attached to the checked baggage is detected.
Based on the detected first tag identification information, the corresponding user identification information is acquired from the member information, and the user's terminal is entrusted with the user's terminal related to the user identification information. A baggage management system that notifies you that your baggage has arrived at the arrival airport.

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