JP2019021059A - Article selling system, method, and program - Google Patents

Abstract

To provide an article selling system capable of providing more reliable selling estimate for sales of articles in an event site.SOLUTION: An article selling system (1) comprises an article selling server (10) and terminal device (20) installed in an event site. The article selling server includes: an order reception part (102) receiving orders for products from customers; a settlement processing part (104) performing settlement processing on the orders; an order identification information output part (106) outputting, for the customers, order identification information for identifying the orders; an aggregation part (108) aggregating a number of orders received at the order reception part for each of the products; and an order quantity output part (110) outputting an order quantity for each of the aggregated products. The terminal device includes an order identification information acquisition part (202) acquiring order identification information outputted from the article selling server; and a second order content output part (206) outputting contents of the order identified on the basis of the order identification information.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an article sales system at an event venue.

  Goods related to events may be sold at venues for events such as concerts. For example, a product related to a concert artist may be sold at a concert venue.

  In general, when selling goods at event venues, the criteria for determining the number of items in stock are based on vague criteria such as experience values of similar events in the past, relationship with loading capacity of trucks, intentions of organizers, etc. There were many cases. However, the prediction may be out of order, resulting in a loss of sales opportunities due to out of stock or occurrence of inventory return work due to unsold goods. In addition, for those who wish to purchase, there was a situation in which the customer could not purchase the product or was standing in the store for a long time because he wanted to purchase the product reliably.

  As a countermeasure, it is possible to grasp the sales trend by publishing the EC site in advance, but the product is sold before the event and reaches the customer, or the delivery of the product is not in time for the event. There is a situation in which it is difficult for a customer to deliver sales goods (for example, T-shirts, towels, penlights, etc.) that the customer wants to use in the event to the customer in real time.

  In view of the problems as described above, an object of the present invention is to provide an article sales system capable of making a more reliable sales prospect for the sale of articles at an event venue.

  In order to solve the above problems, an aspect of the present invention is an article sales system including an article sales server and a terminal device, wherein the terminal device is installed in an event venue, and the article sales server is a customer An order accepting unit that accepts orders for products, a settlement processing unit that performs settlement processing for the order, an order identification information output unit that outputs order identification information for identifying the order for the customer, and the order accepting unit A totaling unit that counts the number of orders received in each product, and an order number output unit that outputs the number of orders for each totaled product, and the terminal device outputs from the article sales server It is an article sales system provided with the order identification information acquisition part which acquires the ordered order identification information, and the 2nd order content output part which outputs the content of the order identified by the order identification information.

  According to another aspect of the present invention, an order receiving unit that receives an order for a product from a customer, a settlement processing unit that performs a settlement process for the order, and order identification information that identifies the order is output for the customer. An order identification information output unit; a totaling unit that counts the number of orders received by the order receiving unit for each product; an order number output unit that outputs the number of orders for each aggregated product; and the settlement The product sales server includes a first order content output unit that outputs the content of the order identified by the order identification information to a terminal device installed at the event venue after the settlement processing in the processing unit is completed.

  According to another aspect of the present invention, there is provided an article sales method executed in a computer system including an article sales server and a terminal device, wherein the article sale server receives an order for a product from a customer; Performing a settlement process for the order; outputting order identification information for identifying the order for the customer; counting the number of accepted orders for each product; and the aggregated product Outputting the number of orders for each, the step of acquiring the order identification information output by the goods sales server, and the step of outputting the contents of the order identified by the order identification information An article selling method including:

  Moreover, the other aspect of this invention is a program for making a computer system perform said method.

It is a figure which shows an example of a structure of the goods sales system which concerns on one Embodiment of this invention. It is a figure which shows an example of the hardware constitutions of the goods sales server and terminal device which concern on one Embodiment of this invention. It is a flowchart which shows an example of the process in the goods sales server of the goods sales system which concerns on one Embodiment of this invention. It is a flowchart which shows an example of the process in the terminal device of the goods sales system which concerns on one Embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In the drawings referred to in the following description, the same parts as those in the other drawings are denoted by the same reference numerals.

(Configuration of goods sales system)
FIG. 1 is a diagram illustrating an example of a configuration of an article sales system according to the present embodiment. Conventionally, instead of performing all processing for sales (purchase) of goods at the event venue, in the goods sales system according to the present embodiment, prior to the event, for example, on the web Perform purchase procedure. On the day of the event, processing for delivering the product is performed at the venue. As a result, it is possible to appropriately control the number of items to be sold at the event venue.

  The article sales system 1 according to the present embodiment includes an article sales server 10 and a terminal device 20. The article sales server 10 is a server that accepts an article purchase procedure, for example, via the web before an event such as a concert is held. The terminal device 20 is a terminal device that is installed at an event venue and can be installed, for example, at a store of a store that sells goods.

(Goods sales server)
The article sales server 10 includes an order receiving unit 102, a settlement processing unit 104, an order identification information output unit 106, a totaling unit 108, an order quantity output unit 110, and a first order content output unit 112.

  The order receiving unit 102 has a function of receiving an order for a product from a customer. Further, the product may be sold only to customers who satisfy a specific condition, and the order receiving unit 102 may receive condition information regarding the specific condition together with the order of the product.

  The specific condition is, for example, that the customer has a qualification to participate in an event such as a concert (acquiring a ticket, etc.), and the condition information is, for example, ticket information such as the ticket number, seat number, etc. of the event It may be. Further, for example, the specific condition may be that the customer is a fan club member, and the condition information may be a fan club member number or the like. In many cases, products sold at concert venues are restricted such that they cannot be purchased unless they are concert ticket purchasers or artist fan club members. In conventional merchandise sales, the store clerk confirms the ticket number and fan club member number when selling the product at the store, but such confirmation at the concert venue where many people visit. There was a problem that it took time to do it one by one, and if a customer forgot to carry a fan club membership card, they could not purchase a product. However, according to the article sales system according to the present embodiment, since it is possible to confirm such information at the time of purchasing the product, the delivery of the product at the store is performed smoothly, and the customer also purchases the product. The possibility of damage is reduced.

  In addition, the order receiving unit 102 may receive a product order in association with ticket purchase for event participation. For example, when goods are purchased after ticket purchase processing, a ticket number may be automatically input to the goods sales server 10 as condition information.

  The settlement processing unit 104 has a function of performing settlement processing for the order received by the order receiving unit 102.

  The order identification information output unit 106 has a function of outputting, for the customer, order identification information that is received by the order receiving unit 102 and identifies an order for which the settlement processing in the settlement processing unit 104 has been completed. The order identification information may be in various forms. For example, the order identification information may be a character string, a one-dimensional code such as a barcode, a two-dimensional code such as a QR code (registered trademark), or the like.

  More specifically, the order identification information output unit 106 can transmit the order identification information by wired / wireless communication to a computer device such as a personal computer or a smartphone of the customer who ordered the product. Also, for example, when the customer logs in to the member-dedicated web page with a customer ID and password, and clicks on the order information link stored in the member-dedicated web page, the order identification information such as a QR code is online It may be displayed on the screen. QR code etc. can be used illegally by impersonating someone else by illegally copying the screen on which the QR code is displayed, so only when the QR code is displayed correctly online, A specific sub-image may be displayed together with the QR code, for example, in the vicinity of the QR code. For example, the motion image may be displayed near the QR code. In addition, for example, an email including a link for accessing order identification information such as a QR code after settlement processing is transmitted to the customer's terminal, and the order identification information can be displayed by clicking the link in the body of the email. It may be.

  The counting unit 108 has a function of counting the number of orders received by the order receiving unit 102 for each product. More specifically, for example, when accepting orders related to a plurality of products from a plurality of customers, the counting unit 108 totals the total number of orders for each product. This tabulation is assumed to be used to determine how much of each product should be prepared at the event venue when an event is held thereafter. It is almost certain that a product that has been purchased in advance by the article sales server 10 will be delivered to the customer at the event venue. Therefore, when bringing the product into the event venue, at least the total number ordered (quantity counted by the counting unit 108) is carried in for each product that has been purchased in advance by the article sales server 10. It seems necessary to keep it. When additional sales are performed on the day of the event, it is assumed that a number of products including the number of products purchased in advance and the number of products that will be sold on the day of the event are brought into the event venue.

  The order number output unit 110 has a function of outputting the number of orders for each product aggregated by the aggregation unit 108. In the present embodiment, the aggregated number of orders for each product can be used to prepare an inventory of items for sale at the event venue. As a result, it is possible to reduce economic loss such as when the product is sold out at the event venue, or the product remains unsold. The output destination of the number of orders for each product is assumed to be, for example, an inventory management device for managing the stock of each product, a terminal for a person in charge for preparing the stock of the product, or the like. Further, the output may be an output by wired / wireless communication. Further, the output destination of the number of orders may be not only a device external to the article sales server 10 but also other mechanisms such as a display of the article sales server 10.

  The first order content output unit 112 outputs the content of the order identified by the order identification information to the terminal device 20 after the settlement processing in the settlement processing unit 104 is completed. For example, the first order content output unit 112 may store the order identification information of the order for which the settlement processing has been completed and the order content in association with each other in a database format or the like. Then, these contents may be collectively output to the terminal device 20 at a certain specific timing (for example, any timing from the end of acceptance of the order to the day before the event date). Further, for example, the first order content output unit 112 stores the content of the database or the like in its own storage device (not transmitted to the terminal device 20), and specific order identification information is received from the terminal device 20. When transmitted, the content of the order associated with the order identification information (identified by the order identification information) may be extracted from a database or the like and output to the terminal device 20.

(Terminal device)
The terminal device 20 is a terminal device that is installed at an event venue and can be installed at a storefront of a store that sells products. The terminal device 20 includes an order identification information acquisition unit 202, an order content acquisition unit 204, and a second order content output unit 206.

  The order identification information acquisition unit 202 has a function of acquiring order identification information. Specifically, the order identification information acquisition unit 202 corresponds to, for example, a QR code reader having a function of reading a QR code (order identification information). In the case of a QR code reader, for example, a participant of an event causes a QR code (order identification information) to be displayed on the display of his / her mobile terminal, or a paper on which the QR code is printed is replaced with a QR code reader (order identification information acquisition unit). 202), the order identification information can be acquired.

  The order content acquisition unit 204 has a function of acquiring the content of an order identified by the order identification information acquired by the order identification information acquisition unit 202. As described above, when the content of the database in which the order identification information and the order content are associated with each other is output in advance (for example, before the event) by the first order content output unit 112 of the article sales server 10, the order content is displayed. The acquisition unit 204 may store the database in its own storage device. When the order identification information acquisition unit 202 acquires the order identification information, the order detail acquisition unit 204 searches the database using the order identification information as a key to find the order contents associated with the order identification information. You may come to get. Alternatively, when the order identification information acquisition unit 202 acquires the order identification information, the order identification information is output to the article sales server 10, and the first order content output unit 112 of the article sales server 10 The content of the order associated with the order identification information may be output to the terminal device 20 with reference to a database stored in the storage device.

  The second order content output unit 206 has a function of outputting the order content acquired by the order content acquisition unit 204. More specifically, the second order content output unit 206 may be configured to print the order content on paper and output it in the form of a ticket. Moreover, the content of the order may be output to a display of a mobile terminal such as a customer's smartphone. And when the customer shows the ticket or the display of the mobile terminal to the salesperson at the store, the salesperson sees the contents of the order described in the ticket and delivers each product to the customer. Good. Furthermore, the contents of the order may be output to a display of a portable terminal carried by the salesperson or a device installed in the store. The salesperson can arrange each product while looking at the output order contents.

  This mechanism eliminates the need for payment processing for product purchases and entry of ticket numbers, fan club membership numbers, etc. (condition information) at the storefront at the time of purchase. Can sell products smoothly. Also, customers do not have to wait in line for a long time to purchase goods.

(Hardware configuration)
The article sales server 10 and the terminal device 20 according to the present embodiment can be realized by a hardware configuration similar to a general computer device. FIG. 2 is a diagram illustrating an example of a hardware configuration of the article sales server 10 and the terminal device 20. As an example, the computer apparatus 3 shown in FIG. 2 includes a processor 31, a RAM 32, a ROM 33, a built-in hard disk device 34, an external hard disk device, a CD, a DVD, a USB memory, a memory stick, an SD card, and other removable devices. A memory 35, a communication interface 36 for communicating with other computer devices, a display / touch panel 37, a speaker 38, and a keyboard / keypad 39 are provided. For example, the processor 31 reads out a program stored in advance in the hard disk device 34, the ROM 33, the removable memory 35, or the like into a memory such as the RAM 32. It can be realized by executing. Note that the hardware configuration shown in FIG. 2 is merely an example, and the present invention is not limited to this.

(Processing flow)
FIG. 3 is a flowchart showing an example of processing in the article sales server 10 of the article sales system according to the present embodiment. FIG. 4 is a flowchart showing an example of processing in the terminal device 20 of the article sales system according to the present embodiment.

  First, the flowchart of FIG. 3 will be described. The flowchart of FIG. 3 shows an example of processing in the article sales server 10, but these processing are examples of merchandise purchase acceptance processing executed prior to event holding.

  The article sales server 10 receives an order for a product from the customer's computer device via the web, for example (step S102). The order of the product may be an order for purchasing one or a plurality of products, respectively.

  The settlement process for the order received in step S102 is performed (step S104). The article sales server 10 outputs order identification information for uniquely identifying the order for the order for which the settlement processing has been completed in step S104, to the computer device or the like of the customer who ordered the product (step S106). Every time an order from one or more customers is accepted, steps S102 to S106 are repeated.

  In step S102, the total number of products ordered from a plurality of customers is totaled (step S108). The total number of each product tabulated in step S108 is output (step S110).

  Although not shown in FIG. 3, as described above, in the article sales server 10 in the form of a database or the like in association with the order identification information and the order contents for the order for which the settlement process has been completed in step S104. Can be stored in the storage device. Further, the database may be transmitted to the terminal device 20 at any timing from the end of the sale of the product to the date before the event date, for example.

  Next, the flowchart of FIG. 4 will be described. The flow diagram of FIG. 4 shows an example of processing in the terminal device 20, but these processing are examples of processing executed at the event venue on the day of the event, for example, at the storefront of a store that sells (delivery) products. It is an example of the process performed.

  The terminal device 20 acquires the order identification information by reading the order identification information (QR code or the like) displayed on the display of the customer's smartphone or the like, or the order identification information printed on paper (step S202).

  The contents of the order identified by the order identification information acquired in step S202 are acquired (step S204). The contents of the order acquired in step S204 are output (step S206). For example, the order contents are output by a method of printing on paper, transmitting to a terminal such as a customer's smartphone, or outputting to a salesperson's mobile terminal. While the salesperson confirms the order contents output in this way, it is possible to deliver the product that has been purchased in advance to the customer.

  As described above, according to the article sales system according to the present embodiment, prior to the event, the product is processed in advance by the customer, and at the event venue, the product is sent to the customer by only a simple procedure. Can be handed over. As a result, for example, it is possible to grasp the sales trend at the event venue based on the information about what percentage of all the event participants use the article sales system according to the present embodiment, and more appropriately. A number of products can be stocked at the venue. In addition, event participants can surely obtain goods at the event venue, and can increase the willingness to purchase additional items.

  In addition, since many people come to event venues such as concerts, purchasers overflow in the storefront, and it takes time to sell (purchase) products. In addition, the number of items sold at concert venues is limited and may be limited. There were many event participants who lined up at the entrance of the venue early in the morning to purchase before they were sold out, causing problems such as inconvenience in the neighborhood, but such problems can be solved.

  Up to this point, one embodiment of the present invention has been described. However, the present invention is not limited to the above-described embodiment, and it is needless to say that the present invention may be implemented in various forms within the scope of the technical idea.

  In addition, the scope of the present invention is not limited to the illustrated and described exemplary embodiments, and includes all embodiments that provide the same effects as those intended by the present invention. Further, the scope of the invention is not limited to the combinations of features of the invention defined by the claims, but may be defined by any desired combination of particular features among all the disclosed features. .

1 Item Sales System 10 Item Sales Server 20 Terminal Device 102 Order Accepting Unit 104 Settlement Processing Unit 106 Order Identification Information Output Unit 108 Aggregation Unit 110 Order Number Output Unit 112 First Order Content Output Unit 202 Order Identification Information Acquisition Unit 204 Order Content Acquisition Part 206 Second Order Contents Output Part

Claims (8)

An order reception unit for receiving product orders from customers;
A settlement processing unit for performing settlement processing of the order;
An order identification information output unit for outputting order identification information for identifying the order for the customer;
A counting unit for counting the number of orders received by the order receiving unit for each product;
An order quantity output unit for outputting the number of orders for each of the aggregated products;
A first order content output unit that outputs the content of the order identified by the order identification information to a terminal device installed at the event venue, after the settlement processing in the settlement processing unit is completed;
An article sales server comprising: An article sales system comprising an article sales server and a terminal device, wherein the terminal device is installed at an event venue,
The goods sales server is
An order reception unit for receiving product orders from customers;
A settlement processing unit for performing settlement processing of the order;
An order identification information output unit for outputting order identification information for identifying the order for the customer;
A counting unit for counting the number of orders received by the order receiving unit for each product;
An order quantity output unit for outputting the number of orders for each of the aggregated products;
With
The terminal device
An order identification information acquisition unit for acquiring order identification information output from the article sales server;
A second order content output unit for outputting the content of the order identified by the order identification information;
An article sales system comprising: The product is sold only to customers that meet certain conditions,
The article sales system according to claim 2, wherein the order reception unit receives condition information regarding the specific condition together with an order for the product.   4. The article sales system according to claim 3, wherein the condition information is ticket information for participating in an event.   5. The article sales according to claim 2, wherein the order number output unit outputs the aggregated number of orders for each product to an inventory management device for managing a stock of each product. system.   The said order reception part is an article sales system as described in any one of Claim 2 to 5 which receives the order of the said goods linked | related with ticket purchase for event participation. An article sales method executed in a computer system including an article sales server and a terminal device,
The article sales server is
Receiving a product order from a customer;
Performing a settlement process for the order;
Outputting order identification information for identifying the order for the customer;
Counting the number of accepted orders for each product;
Outputting the number of orders for each aggregated product;
The terminal device is
Obtaining order identification information output by the goods sales server;
Outputting the contents of the order identified by the order identification information;
A method for selling goods.   The program for making the said computer system perform the method of Claim 7.

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