JP2018200588A - Logistics support system, logistics support method, and logistics support program - Google Patents

Abstract

To efficiently utilize multiple carriers which can deliver parcels if it is a partial section in a middle of delivery target section, so as to flexibly realize a sharing economy type logistics service with a lower cost.SOLUTION: A logistics support system 1 supports delivery of parcels which are delivered from a sender 2 to a receiver 3. The logistics support system 1 comprises: a delivery request accepting unit 104 for accepting an input of a delivery request for parcels from the sender 2 or the receiver 3 and recording it in a delivery request DB 113; a delivery cooperation accepting unit 103 for accepting an input of delivery cooperation offer from one or more delivery assistants 4 and recording it in a delivery cooperation DB 112; a matching processing unit 107 for combining one or more delivery cooperation for the delivery requests and recording information to be delivered in a delivery situation DB 115; and a delivery status management unit 106 for acquiring information on receipt and delivery of the parcel by each delivery assistant 4 and recording it in the delivery situation DB 115.SELECTED DRAWING: Figure 1

Description

  The present invention relates to logistics technology, and more particularly to a technology that is effective when applied to a logistics support system, a logistics support method, and a logistics support program that support logistics of relatively small amounts of luggage.

  In recent years, the demand for home delivery has increased due to the expansion of services such as online shopping, and the burden on carriers such as home delivery companies and transportation companies has increased. On the other hand, from the user's point of view, for example, when a small amount of merchandise is purchased through an online mail order, the ratio of the delivery fee is significantly higher than the purchase amount, and there are many cases where the convenience is lacking. In order to improve such a situation, it is necessary to reduce the load and cost associated with delivery.

  As a technology related to this, for example, Japanese Patent Laying-Open No. 2005-215952 (Patent Document 1) is based on merchant information such as the location of sales agents in a plurality of regions, product display space information, and product information in each region. By determining the regional pairs for each of the two regions, and outputting the transportation instructions for passing the goods to each other based on the ordering information between these regional pairs, the local specialties and special products are distributed between each other. In addition, it is described that the collective management of this reduces the distribution cost and facilitates the ordering of goods.

  Also, for example, Non-Patent Document 1 describes a mechanism for realizing a so-called sharing economy type logistics service, such as a suitcase for a shipper who wants to send luggage to another city or country, and a passenger who travels by air. By matching with those who have vacant space and using a vacant space to carry the baggage to a matched passenger (carrier) instead of a carrier that transports by air mail, it is cheaper It is stated that the package can be sent.

Japanese Patent Application Laid-Open No. 2005-215952

“Cargo2share.com-Get it all over the world!” [Online], 2016, cargo2share.com, [Search April 26, 2017], Internet <URL: http://cargo2share.com/ en>

  For example, in the case of the prior art as described in Patent Document 1, it is possible to effectively carry out round-trip transportation between sellers by mutually transporting products to be sold between sellers of products such as special products. It is possible to reduce physical distribution costs by eliminating wasteful movements when products are not loaded. However, in this case, since it is assumed that both have goods to be transported, sellers (shippers) and buyers (recipients) are determined for each transaction, as in general online shopping. It cannot be applied to such transportation.

  Further, in the case of the prior art as described in Non-Patent Document 1, movement by air mail is targeted, and it cannot be directly applied to physical distribution by online mail order. For example, if there is no carrier that can move the entire delivery target section and complete the delivery of the package, the delivery cannot be performed. However, when various delivery methods other than air mail (for example, public transportation such as trains, private cars, bicycles, walking, etc.) are also targeted, carriers that can deliver only in a partial section along the way It is thought that there are many cases where there are multiple.

  Therefore, an object of the present invention is to realize a sharing economy type logistics service flexibly at a lower cost by effectively utilizing a plurality of carriers that can be delivered in a partial section in the middle of a delivery target section. To provide a logistics support system, a logistics support method, and a logistics support program.

  The above and other objects and novel features of the present invention will be apparent from the description of this specification and the accompanying drawings.

  Of the inventions disclosed in this application, the outline of typical ones will be briefly described as follows.

  A logistics support system according to a representative embodiment of the present invention is a logistics support system that supports delivery of a package delivered from a sender to a recipient, and delivers the package from the sender or the recipient. A delivery request accepting unit that accepts an input of a request and records it in a delivery request recording unit, a delivery cooperation accepting unit that accepts an input of an offer of delivery cooperation from one or more delivery cooperators, and records it in the delivery cooperation recording unit; The delivery request recorded in the delivery request recording unit is combined with one or more delivery cooperations recorded in the delivery cooperation recording unit, and the delivery status information is recorded for each section related to each delivery cooperation. A matching processing unit that records the information in a distribution unit, and a delivery status management unit that acquires information relating to receipt and delivery of the packages by each of the delivery cooperators and records the information in the delivery status recording unit. .

  The present invention can also be applied to a program that causes a computer to operate as a physical distribution support system as described above.

  Among the inventions disclosed in the present application, effects obtained by typical ones will be briefly described as follows.

  In other words, according to the representative embodiment of the present invention, it is possible to flexibly share at a lower cost by effectively using a plurality of carriers that can be delivered in a partial section in the middle of the delivery target section. It will be possible to realize a ring economy type logistics service.

It is the figure which showed the outline | summary about the structural example of the physical distribution assistance system which is one embodiment of this invention. It is the figure which showed the outline | summary about the example of the flow of the package delivery in one embodiment of this invention. It is the figure which showed the outline | summary about the example of a screen at the time of the offer of the delivery cooperation displayed on the delivery cooperator terminal in one embodiment of this invention. It is the figure which showed the outline | summary about the example of a screen at the time of registration of the delivery request displayed on the sender terminal in one embodiment of this invention. It is the figure which showed the outline | summary about the example of a screen at the time of the confirmation of the delivery content displayed on the recipient terminal in one embodiment of this invention. It is the figure which showed the outline | summary about the example of the management screen of the usage condition of the delivery locker in one embodiment of this invention. It is the figure which showed the outline | summary about the example of the data structure of the delivery locker DB in one embodiment of this invention. It is the figure which showed the outline | summary about the example of the data structure of the delivery cooperation DB in one embodiment of this invention. It is the figure which showed the outline | summary about the example of a data structure of delivery request DB in one embodiment of this invention. It is the figure which showed the outline | summary about the example of the data structure of user DB in one embodiment of this invention. It is the figure which showed the outline | summary about the example of a data structure of delivery status DB in one embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Note that components having the same function are denoted by the same reference symbols throughout the drawings for describing the embodiment, and the repetitive description thereof will be omitted. On the other hand, parts described with reference numerals in some drawings may be referred to with the same reference numerals although not illustrated again in the description of other drawings.

  The logistics support system according to an embodiment of the present invention is, for example, in the case where a package shipped by a shipper (seller) is delivered to a recipient (purchaser) in an online mail order or the like. By combining a plurality of carriers such that delivery is possible in a partial section in the middle of the delivery target section, matching is performed so that the entire delivery target section can be delivered. The carrier is an information processing system that realizes delivery of the package in the entire delivery target section by sequentially delivering and delivering the package in a relay format via a delivery locker, for example.

<System configuration>
FIG. 1 is a diagram showing an outline of a configuration example of a physical distribution support system according to an embodiment of the present invention. For example, the distribution support system 1 has a shipper terminal 20, a receiver, and a receiver that are held by the shipper 2, the receiver 3, and the delivery cooperator 4 via the network 60 such as the Internet. Each information processing terminal of the terminal 30 and the delivery cooperator terminal 40 is connected. Also, delivery lockers 50 installed in various places are connected. The sender terminal 20, the receiver terminal 30, and the delivery cooperator terminal 40 are constituted by general-purpose information processing terminals such as smartphones, tablet terminals, and PCs (Personal Computers), for example, and a web browser or a dedicated application (not shown). Can access the physical distribution support server 10 and display a screen to the user.

  Here, the shipper 2 is a user who ships the package to be delivered, and the receiver 3 is a user who receives the package. Further, the delivery cooperator 4 is a user who has made a request for delivery cooperation on the assumption that delivery is possible for at least a part of the delivery target section. Further, the delivery locker 50 is a locker with a lock installed at each base (may be a facility owned by the base owner 5) such as a station, a gas station, a restaurant, or a convenience store. Each has a function such as having a sensor or the like not shown in the figure to grasp information on the status of baggage storage, the lock status of the key, etc. (that is, the usage status of the locker), and transmit the information via the network 60. is there. The logistics support server 10 may acquire these pieces of information directly from each delivery locker 50, or indirectly obtain it via a management system that aggregates the information of each delivery locker 50 and manages it centrally. Also good.

  The distribution support server 10 matches the delivery of packages delivered from the sender 2 to the receiver 3 with the delivery cooperation offer of each delivery cooperator 4 and relays performed based on the matching result. This is a server system that provides a logistics support service by managing the status of delivery in a format. For example, an OS (Operating System) configured by a server device or a virtual server constructed on a cloud computing service and developed on a memory from a recording device such as an HDD (Hard Disk Drive) by a CPU (Central Processing Unit) (not shown). System, DBMS (DataBase Management System), middleware such as a Web server program, and software operating on the middleware are executed to realize various functions to be described later relating to the provision of the logistics support service.

  The distribution support server 10 includes, for example, a user interface unit 101 implemented as software, a delivery locker management unit 102, a delivery cooperation reception unit 103, a delivery request reception unit 104, an evaluation processing unit 105, a delivery status management unit 106, and a matching processing unit. 107 and a settlement processing unit 108 and the like. Each storage unit includes a delivery locker DB 111, a delivery cooperation DB 112, a delivery request DB 113, a user DB 114, and a delivery status DB 115 implemented by a database or the like.

  The user interface unit 101 outputs a screen or data to be displayed in response to a request or operation from the user on a display (not shown) provided in the sender terminal 20, the receiver terminal 30, the delivery cooperator terminal 40, and the like. It has a function of accepting an instruction or input content by a user operation via a screen. Examples of screens displayed on these terminals will be described later.

  The delivery locker management unit 102 has a function of acquiring / collecting information regarding the usage status of each storage space of the delivery locker 50 installed at each base via the network 60 and recording it in the delivery locker DB 111. Further, for example, when the shipper 2 or the delivery cooperator 4 stores the package in the delivery locker 50, the output is output to a display or a small printer (not shown) provided in the delivery locker 50, or to the shipper terminal 20 or the recipient terminal 30. It may have a function of transmitting information to be displayed on the receipt. Further, based on the contents of the delivery locker DB 111, the usage status (empty status) of the delivery locker 50 for each base may be aggregated and displayed on a display such as an administrator terminal (not shown).

  The delivery cooperation accepting unit 103 accepts a request for delivery cooperation (or an operation such as changing or deleting the contents) from the user who is the delivery cooperator 4 via the user cooperator terminal 40 via the user interface unit 101. In addition, it has a function of recording in the delivery cooperation DB 112 as information on candidates of the delivery cooperator 4 who actually delivers (targets of matching). The delivery request accepting unit 104 accepts a package delivery request from the sender 2 via the sender terminal 20 (or via the recipient terminal 30 from the recipient 3) via the user interface unit 101. And has a function of recording in the delivery request DB 113.

  The evaluation processing unit 105 inputs a review / evaluation via the recipient terminal 30 by the recipient 3 to the delivery cooperator 4 who actually delivered (in charge of at least a part of the delivery target section). The user DB 114 has a function of recording in association with the target user (delivery cooperator 4). The review / evaluation is not limited to the recipient 3 but may be performed by the sender 2 instead of or in addition to this. Further, each delivery cooperator 4 may evaluate the state (appearance) of the baggage at that time when it receives the package. In addition, the distribution support system 1 (or an operator or manager thereof) may automatically or manually evaluate the delivery speed of each section, consistency with the delivery schedule, and the like.

  The delivery status management unit 106 has a function of acquiring and grasping information related to the delivery status of the target package for each package delivery case established between the sender 2 and the recipient 3 and recording it in the delivery status DB 115. Have. The information related to the delivery status of the package includes, for example, accommodation or removal from a predetermined delivery locker 50. The information may be acquired from, for example, the delivery locker management unit 102 (or the delivery locker DB 111). The delivery status management unit 106 further receives, for example, a delivery status confirmation request from the recipient 3 via the recipient terminal 30 via the user interface unit 101, acquires corresponding information from the delivery status DB 115, and receives it. A function to be displayed on the person terminal 30. As will be described later, the recipient 3 can receive the package during the delivery, and when receiving the package during the delivery, the input may be accepted and the delivery may be terminated.

  The matching processing unit 107 matches the delivery request newly recorded in the delivery request DB 113 with the offer of delivery cooperation of each delivery cooperator 4 registered in advance in the delivery cooperation DB 112, and sends it from the sender 2 in the delivery request. It has a function of determining the delivery cooperator 4 that actually delivers the package in the delivery target section to the recipient 3. The sender 2 and each determined delivery cooperator 4 are notified by e-mail or other notification means.

  Although the matching method is not particularly limited, for example, the delivery locker 50 of the base that can be a relay point is extracted from the delivery locker DB 111 from the information on the delivery target section obtained based on the information of the base of the sender 2 and the receiver 3. The delivery cooperation offer capable of delivering the package between the delivery lockers 50 is extracted from the delivery cooperation DB 112. Based on the scheduled delivery date and time of the package in the delivery request, the desired date and time of receipt of the recipient 3, and the delivery available time zone in each delivery cooperation offer, the delivery cooperation offer is combined and the package is sent in a relay format. Determine the combinations that can be delivered.

Alternatively, a plurality of combination patterns may be extracted, ranked and presented, and the sender 2 may be selected. For example, the number of relays in each combination pattern is s1, the total required time is s2, the number of necessary delivery cooperators 4 is s3, and the evaluation level recorded in the user DB 114 for each delivery cooperator 4 is s4. if you did this,
Y = a / s1 + b / s2 + c / s3 + d.s4 (a, b, c, d are coefficients)
Can be ranked in descending order of score Y. A combination pattern having the largest score Y value may be automatically selected. The indices of s1 to s4 described above are not limited to this, and some indices may be excluded from consideration, for example, other indices such as total delivery charges may be added to consideration.

  In the above example, one or more delivery cooperators 4 who deliver the entire delivery target section in a relay format are determined in advance, and then delivery is started. However, other methods may be used. For example, for a user whose baggage already exists or who is near a base that is scheduled to arrive after a predetermined time, the baggage is taken out from the base, and is taken out from any other base (at least from the current base). Recruitment of a delivery cooperator 4 who can deliver to a base close to the base of the recipient 3. Then, the delivery partner 4 who has responded is requested to deliver the package to the next base, and the same processing is repeated for the next base to finally deliver the hitchhiking format to the base of the recipient 3 It is also possible to use this method.

  Further, instead of relying on delivery by the delivery cooperator 4 who is a general person for the entire delivery target section, a part of the delivery target section may be used by mass transportation means by a courier company or a transportation company. For example, it is assumed that such mass transport means is used for basic delivery between terminal bases, and sharing economy type delivery by a delivery cooperator 4 is used for delivery to the bases of each recipient 3 from there. You may do it. This makes it possible to appropriately adjust the balance between delivery efficiency / speed and cost. In addition, the delivery cooperator 4 is not limited to the case where the delivery cooperator 4 moves and delivers the delivery partner 4 alone.

  The settlement processing unit 108 has a function of performing processing related to settlement of delivery charges between the sender 2 and each delivery cooperator 4. For example, it connects to an external financial institution system (such as a bank or a credit card company) (not shown) and issues a transaction instruction related to settlement. Instead of the settlement with money, a thing having a monetary value may be given to the delivery cooperator 4. For example, points or coupons issued by a store or the like where the delivery locker 50 of the delivery destination is installed (assuming that the value is increased from cash) may be used to attract customers to the store. .

  The method of settlement is not particularly limited. For example, after the package is delivered to the recipient 3, the payment and collaborator 4 inputs the review / evaluation by the recipient 3 (that is, the delivery is performed). When all are completed), the delivery process can be automatically performed from the sender 2 to each delivery cooperator 4. Alternatively, when the matching in the matching processing unit 107 is established, the sender 2 pays the delivery fee by credit card, and each delivery cooperator 4 delivers the section that he / she is responsible for and delivers the delivery locker 50. The delivery fee may be automatically deposited at the time of depositing the package. In addition, for example, the distribution support system 1 manages the money received in advance from the sender 2 and manages the information in the distribution support system 1, and either the sender 2 or the receiver 3 reviews it. -You may make it perform a payment process with respect to the delivery cooperator 4 on the condition that evaluation was input.

<Delivery flow>
FIG. 2 is a diagram showing an outline of an example of a package delivery flow in the present embodiment. Here, an example of a flow in the case where a package shipped by the sender 2 to the recipient 3 is delivered by a plurality of delivery cooperators 4 is schematically shown. First, each delivery cooperator 4 registers an offer of delivery cooperation with the logistics support server 10 via the delivery cooperator terminal 40 in advance according to his / her schedule (S01). FIG. 3 is a diagram showing an outline of an example of a screen at the time of offer of delivery cooperation displayed on the delivery cooperator terminal 40 in the present embodiment. As shown in the diagram on the left side of FIG. 3, when applying for delivery cooperation, the delivery cooperator 4, for example, moves his / her travel section (that is, the section in charge of delivery), scheduled travel date and time, and size of deliverable package. And information such as the number.

  In the example of FIG. 3, the delivery cooperator 4 designates each base counter (delivery locker 50) of “Hiyoshi” and “Shibuya” as the movement section, but is not limited to delivery at the counter. An offer may be made to pick up the package to a predetermined place, such as on the route of the person 2's house, the vicinity thereof, or the route to the nearest station. Alternatively, an offer may be made to deliver the package to a predetermined location such as the recipient 3's house, the vicinity thereof, or the route to the nearest station. In addition, the contents of receipt or delivery of such a package may be recommended to the delivery cooperator 4.

  Returning to FIG. 2, next, the shipper 2 registers a delivery request to the logistics support server 10 via the shipper terminal 20 (S02). FIG. 4 is a diagram showing an outline of a screen example when registering a delivery request displayed on the sender terminal 20 in the present embodiment. As shown in the diagram on the left side of FIG. 4, when making a delivery request, the shipper 2 sends, for example, name and address information for specifying the delivery source and delivery destination, the size and number of packages to be delivered, and items Specify the information. By making the item information self-reported, it is possible to reduce the risk of delivery of dangerous goods. If the recipient 3 (delivery destination) desires delivery to the home or the like instead of to the nearest delivery locker 50, it may be possible to designate that fact.

  Returning to FIG. 2, the distribution support server 10 then performs matching between the delivery request and the offer for delivery cooperation (S03). For example, based on a score obtained by a predetermined calculation formula as described above for a combination pattern of a delivery cooperation offer that enables delivery of a package to a delivery target section from a delivery source to a delivery destination And select the one with the highest rank as the matching result. When the matching is established, the distribution support server 10 notifies the sender 2, the recipient 3, and the targeted delivery cooperators 4 (S04).

  For example, as shown in the diagram on the right side of FIG. 4, for the sender terminal 20 that has received the notification that the matching has been established, the counter (delivery locker 50) for depositing the package to be shipped, the range of the date and time of deposit, the entire delivery target section Information on the number of days required for delivery, the size and number of packages, and the delivery fee are displayed as a receipt. On the other hand, the sender 2 may be able to select whether to actually consign or reject the delivery with this content only during a certain period of time.

  Further, as shown in the diagram on the right side of FIG. 3, for the delivery cooperator terminal 40 that has received the notification of the establishment of matching, a counter for receiving the package (delivery locker 50), a range of receipt date and time, a counter for depositing the package ( The delivery locker 50) and the delivery date / time range, the size and number of packages to be delivered, and approximate information on the delivery fee are displayed as a receipt. On the other hand, the delivery cooperator 4 may be allowed to select whether to accept or reject delivery cooperation with this content only during a certain period of time.

  For delivery charges, for example, when the delivery cooperator 4 delivers packages related to multiple delivery cases within the range of deliverable packages at the same time (when matching is established collectively for multiple delivery cases) ) May reduce the unit price so that the delivery fee per unit package is cheaper.

  If at least one of the shipper 2 or the delivery cooperator 4 refuses the entrustment or entrustment for a certain period of time, for example, the target matching result is canceled once, and the next rank in the combination pattern of the delivery cooperation offer A high combination may be selected. Alternatively, matching may be performed again.

  Returning to FIG. 2, when the dispatcher 2 entrusts and each delivery cooperator 4 entrusts, delivery starts according to the contents. First, the shipper 2 delivers the package to be shipped to the delivery locker 50 (the railway station in the example of FIG. 2) at the first base (S05). Specifically, for example, the shipper 2 carries the package to be shipped to the delivery locker 50 of the first deposit counter. The barcode (which may be a two-dimensional barcode such as QR code (registered trademark)) displayed on the receipt screen in the right side of FIG. Hold it over the part to make it recognized.

  The delivery locker 50 accesses the physical distribution support server 10 and acquires information related to the delivery content corresponding to the read barcode. For example, this is printed on a seal-like medium by a small printer (not shown). The shipper 2 attaches this seal to the package and then stores it in the specified storage space. The delivery locker 50 detects that the package has been accommodated and locked by a sensor or the like (not shown) and transmits a message to that effect to the logistics support server 10. The logistics support server 10 updates information related to the status of the delivery locker 50 and the delivery status.

  As described above, instead of the shipper 2 carrying the package to the delivery locker 50, the first delivery cooperator 4 may come to receive the package to the house of the shipper 2 or the vicinity. In this case, the shipper 2 cannot obtain the seal printed on the delivery locker 50 as described above. For example, the shipper terminal 20, other information processing terminal such as a PC, and a home printer are used. By using it, it is possible to access the physical distribution support system 1 to print a seal similar to the above and affix it to a package.

  Then, for the first delivery cooperator 4 who has received the package at home, for example, the bar code displayed on the delivery cooperator terminal 40 is read by the shipper terminal 20 or the bar code displayed on the shipper terminal 20 is read. The package may be delivered after the code is read by the delivery cooperator terminal 40. In this way, by reading the barcode at the shipper terminal 20 or the delivery cooperator terminal 40, not only the wrong delivery is prevented, but also in the logistics support system 1, the shipper 2 to the delivery cooperator 4 It is possible to detect that the parcel has actually been delivered, and using this as a trigger, processing such as updating the delivery status DB 115 can be performed.

  Thereafter, the delivery cooperating person 4 takes out the package from the delivery locker 50 of the receiving counter in his own section, delivers it along with his movement, and also delivers the delivery locker 50 of the deposit counter in his section (example of FIG. 2). Then, this is accommodated in a gas station (S06). Specifically, for example, the delivery cooperator 4 causes the delivery locker 50 of the reception counter to recognize the barcode displayed on the receipt screen of the right side of FIG. Unlock the storage space where the luggage is stored and take out the luggage. And it delivers to the delivery locker 50 of a deposit counter, and accommodates this in an accommodation space. By repeating the process of step S06, the package is delivered to the delivery locker 50 (a hamburger shop in the example of FIG. 2) of the counter where the recipient 3 receives the package.

  FIG. 5 is a diagram showing an outline of a screen example when confirming the delivery contents displayed on the recipient terminal 30 in the present embodiment. As shown in the diagram on the left side of FIG. 5, the recipient 3 can confirm the receipt counter (delivery locker 50) of the package to be delivered, the range of the date and time when the package can be received, the size and the number of packages. In addition, it is possible to check information related to the delivery status such as to which delivery locker 50 the package is currently delivered. In the example of FIG. 5, it is indicated that the package is currently being stored in the delivery locker 50 of “Shibuya” which is the relay point.

  When the parcel is stored in the delivery locker 50, for example, when the recipient 3 comes close to the receiver 3, the recipient 3 picks up the parcel from the delivery locker 50 and ends the delivery. It may be. For example, by pressing the “collection” button in the left side of FIG. 5, the recipient 3 can take out the package from the target delivery locker 50 and cancel the subsequent delivery. At this time, a predetermined cancellation fee may be paid to the delivery cooperator 4 whose delivery has been canceled. That is, the delivery fee itself is not reduced.

  The recipient 3 may be able to browse more detailed information about the current location of the delivery cooperator 4 who is delivering the package. For example, the current position may be plotted on a map displayed on the recipient terminal 30. At this time, from the viewpoint of security, for example, it is desirable that the current position is not a pinpoint high-precision display but a blurred display within a certain range. Since it is difficult to specify an individual in a place where there are many people, the accuracy may be displayed higher, and in a place where there are few people, the accuracy may be displayed lower. If the delivery cooperator 4 agrees, the receiver 3 may be able to grasp accurate position information. As a result, it is possible to deliver the package directly, not via the delivery locker 50. In this case, since the delivery locker 50 is not used, the delivery cooperator terminal 40 reads the barcode displayed on the recipient terminal 30 (or vice versa) in order to leave a trail of delivery of the package. Good.

  Returning to FIG. 2, when the package is delivered to the delivery locker 50 (the hamburger shop in the example of FIG. 2) of the last counter of the delivery target section, that is, the recipient 3 receives the package, The arrival counter is notified of the arrival of the package (S07). In addition, it is desirable to notify the sender terminal 20 as well.

  Upon receipt of the notification, the recipient 3 moves to the delivery locker 50 of the target receipt counter, holds the barcode displayed on the receipt screen of the left side of FIG. The accommodation space in which the luggage is accommodated is unlocked and the luggage is taken out (S08). As described above, instead of the recipient 3 moving to the delivery locker 50 and taking out the package, the final delivery cooperator 4 delivers and delivers the package to the recipient 3's home or nearby. It may be.

  Thereafter, the recipient 3, the sender 2, etc. review and evaluate the delivery cooperator 4 (S09). For example, on the review screen as shown in the diagram on the right side of FIG. 5, the recipient 3 evaluates the delivery speed of the delivery cooperator 4 in each section, the state of the package, etc. based on the result of receiving the package. Enter or specify. For example, when a package is received earlier than the scheduled delivery date and time, a high evaluation is set. Moreover, a low evaluation is set for the delivery cooperator 4 who has not observed the scheduled delivery date and time. At this time, a penalty may be imposed on the delivery cooperator 4. Note that the processing may be simplified such as automatically setting these evaluations or setting default values.

  As described above, the review / evaluation for the delivery cooperator 4 may be performed by the recipient 3 or the shipper 2, and the other delivery cooperator 4 reviews and evaluates the state at the time when the delivery cooperator 4 receives the package. You may do it. Further, the logistics support system 1 (or its operator, administrator, etc.) may be evaluated.

  After the input of review / evaluation by the recipient 3 or the sender 2 is completed, the settlement is performed between the sender 2 and the delivery cooperator 4. That is, the sender 2 pays the entire delivery fee, and the reward for each delivery cooperator 4 is paid to each delivery cooperator 4 (S10). Not only the delivery cooperator 4 but also the site owner 5 (the owner of the hamburger shop in the example of FIG. 2) providing the installation location of the delivery locker 50 may be used to deposit the space borrowing cost. In addition, as mentioned above, instead of cash payment, premium points (for example, points that can be used at the convenience store when the site owner 5 is a convenience store) are issued to the delivery cooperator 4. May be.

  FIG. 6 is a diagram showing an outline of an example of a management screen for the usage status of the delivery locker 50 in the present embodiment. Here, the usage situation for each storage space of the delivery locker 50 at the counter of each base (Tokyo, Shinjuku, Shibuya in the example of FIG. 6) on the map (in the center of Tokyo in the example of FIG. 6) is shown by a pie graph. That is, the example of FIG. 6 shows that the usage rate of the delivery locker 50 of the Tokyo counter is high (less space is available) and the usage rate of the Shibuya counter is low (there is more space).

  In addition, in the example of FIG. 6, the arrows displayed between the bases indicate the amount of packages (the number of deliveries) delivered between the bases by the thickness and color of the arrows. In the example of FIG. 6, it is shown that the amount of luggage between the Tokyo counter and the Shibuya counter is excessive. In this case, for example, the system administrator or the like, in order to level the usage rate of the delivery locker 50 and the number of deliveries between the bases, transports all or part of the package delivery from the Tokyo counter to the Shibuya counter in large quantities such as trucks. It shall be possible to instruct transportation using the means.

  In addition, instead of judging based on the usage rate of the delivery locker 50 or the number of deliveries between bases, for example, always compare the delivery fee when each of the four delivery cooperators delivers and the delivery fee when collectively transported. Then, when the delivery fee in the case of batch transportation becomes cheaper, the delivery by the delivery cooperator 4 may be canceled and switched to batch transportation. In addition, you may make it pay the low cancellation fee (for example, 10 yen etc.) to the delivery cooperator 4 canceled by switching to collective transportation. Alternatively, matching may be performed again.

<Data structure>
FIG. 7 is a diagram showing an outline of an example of the data configuration of the delivery locker DB 111 in the present embodiment. The delivery locker DB 111 is a table that holds master information such as attribute information and information related to the usage status, etc., for the delivery locker 50 installed at each base. For example, the delivery locker ID, counter name, address, location information, And each item such as availability.

  The item of the delivery locker ID holds information such as an ID that can uniquely identify each delivery locker 50 for each accommodation space. The counter name item holds information on the display name of the target delivery locker 50, for example. The item of address holds information on the address of the target delivery locker 50, for example. The item of position information holds information such as latitude / longitude and coordinates indicating the location of the target delivery locker 50, for example. The vacancy status item holds information such as a code value indicating the vacancy status (or baggage accommodation status) of the target delivery locker 50 (accommodation space), for example.

  FIG. 8 is a diagram showing an outline of an example of the data configuration of the delivery cooperation DB 112 in the present embodiment. The delivery cooperation DB 112 is a table that holds information on a delivery cooperation offer from a user who is the delivery cooperator 4, and includes items such as a delivery cooperator ID, a movement section, a movement date and time, and a deliverable package. .

  The item of delivery cooperator ID holds, for example, information such as an ID that can uniquely identify the user who made the offer for the target delivery cooperation. This information is registered in, for example, a user DB 114 described later. The item of the movement section holds, for example, information on the movement section applied by the delivery cooperator 4 in the target offer. Moreover, the item of the movement date / time holds information on the movement date / time applied by the delivery cooperator 4 in the target offer, for example. It may be specified by a certain time zone. In addition, the item of deliverable package holds, for example, information for specifying the content of the deliverable package requested from the delivery cooperator 4 in the target offer. For example, information such as the type, size, weight, and number of packages can be included.

  FIG. 9 is a diagram showing an outline of an example of the data configuration of the delivery request DB 113 in the present embodiment. The delivery request DB 113 is a table that holds information on a delivery request received from the shipper 2, for example, a delivery request ID, a shipper ID, a receiver ID, a delivery source name, a delivery source address, a delivery destination name, and a delivery destination. Each item includes an address, a desired delivery date and time, and a delivery package.

  The item of the delivery request ID holds information such as an ID and a sequence number that uniquely identify the target delivery request. The items of the shipper ID and the receiver ID hold information such as an ID that can uniquely identify the user of the shipper 2 who has made the target delivery request and the recipient 3 as the delivery destination, respectively. This information is registered in, for example, a user DB 114 described later.

  The items of the delivery source name and the delivery source address respectively hold display name and address information such as the name of the delivery source in the target delivery request. Further, the items of the delivery destination name and delivery destination address respectively hold display name and address information such as the name of the delivery destination in the target delivery request. It should be noted that the contents such as the name and address of these items are specified only when contents different from the contents of the name and address registered in the user DB 114 described later for the sender 2 and the recipient 3 are used, for example. It may be.

  The item of desired delivery date and time holds information on the desired delivery date and time applied by the sender 2 in the target delivery request. It may be specified by a certain time zone. The item of delivery package holds information for specifying the content of the package requested from the sender 2 in the target delivery request. For example, information such as the type, size, weight, and number of packages can be included.

  FIG. 10 is a diagram showing an overview of an example of the data configuration of the user DB 114 in the present embodiment. The user DB 114 is information on users (that is, the sender 2, the receiver 3, the delivery cooperator 4, the system administrator, etc.) who can access the physical distribution support system 1 (the physical distribution support server 10) of the present embodiment. And has items such as user ID, name, address, settlement account information, and delivery evaluation.

  The user ID item holds information such as an ID that can uniquely identify the target user. The items of name and address respectively hold display name and address information such as the name of the target user. The item of the settlement account information holds, for example, information such as a credit card number for payment of the delivery fee and information such as a bank account for payment of the delivery fee. The item of delivery evaluation holds, for example, evaluation and review information received from the sender 2 and the receiver 3 regarding the delivery performed by the target user as the delivery cooperator 4. It may be held as information on the history of evaluations and reviews received from each shipper 2 and recipient 3, or may be held as information on overall evaluations such as the average, number, and rank of all evaluations and reviews Good.

  FIG. 11 is a diagram showing an outline of an example of the data configuration of the delivery status DB 115 in the present embodiment. The delivery status DB 115 is a table that holds information related to the delivery status of a target package for each package delivery case established between the sender 2 and the recipient 3, and includes, for example, a delivery ID, a delivery request ID, Each item includes a delivery source base, a delivery destination base, a section N, a delivery cooperator N, a delivery means N, a scheduled departure date and time N, a scheduled arrival date and time N, a departure actual date and time N, and an actual arrival date and time N.

  The item of delivery ID holds information such as an ID and a sequence number that can uniquely identify the target delivery case. The item of the delivery request ID holds information for specifying the delivery request that is the basis of the target delivery item. This information is registered in the delivery request DB 113 described above. The items of the delivery source base and the delivery destination base hold information specifying the delivery source and delivery destination base counters (delivery lockers 50) set as a result of matching in the target delivery item, respectively. These pieces of information are registered in the delivery locker DB 111 described above.

  The item of the section N holds information for specifying the Nth section among the sections from the delivery source base to the delivery destination base set as a result of matching in the target delivery case. For example, it identifies by the combination of the base counter of the start point and end point of an area. The item of delivery cooperator N holds, for example, information for specifying the delivery cooperator N in the Nth section in the target delivery case. This information is registered in the user DB 114 described above. The item of delivery means N holds information such as a code value for specifying delivery means (train, private car, walking, etc.) used in the Nth section in the target delivery case.

  The items of the scheduled departure date and time N and the scheduled arrival date and time N hold, for example, information on the scheduled departure date and time of the start point and the scheduled arrival date and time of the end point of the Nth section in the target delivery item, respectively. It may be specified by a certain time zone. The items of the actual departure date / time N and the actual arrival date / time N hold, for example, actual information of the actual departure date / time at the start point and the actual arrival date / time at the end point of the Nth section in the target delivery item, respectively. Each item after the above-mentioned section N (that is, each item for the Nth section) is repeatedly held for each section.

  Note that the data configuration (items) of each table shown in FIGS. 7 to 11 is merely an example, and other table configurations and data configurations may be used as long as similar data can be held and managed. It may be.

  As described above, according to the distribution support system 1 according to an embodiment of the present invention, for example, in online mail order, the package shipped by the sender 2 (seller) is received by the recipient 3 (purchaser). In the case of delivery to (1), the delivery of the entire delivery target section is made by combining a plurality of delivery cooperators 4 (carriers) such that delivery is possible if only a part of the middle of the delivery target section is delivered. Matching is possible. Then, these delivery cooperators 4 deliver and deliver packages sequentially in a relay format via, for example, a delivery locker 50, so that the delivery of packages in the entire delivery target section can be delivered flexibly and at low cost. Logistics service can be realized.

  As mentioned above, the invention made by the present inventor has been specifically described based on the embodiments. However, the present invention is not limited to the above-described embodiments, and various modifications can be made without departing from the scope of the invention. Needless to say. For example, the above-described embodiment has been described in detail for easy understanding of the present invention, and is not necessarily limited to the one having all the configurations described. In addition, it is possible to add, delete, and replace other configurations for a part of the configuration of the above-described embodiment.

  For example, in order to secure the security of the package to be delivered, a seal with an IC tag used for shoplifting prevention or the like may be attached to a portion where a cardboard box packed with the package is sealed with tape or the like. Good. By reading this IC tag with each delivery locker 50 on the delivery route, the delivery cooperator terminal 40 of each delivery cooperator 4, etc., it is confirmed whether it has been opened by a third party including the cooperator 4 Can do. The ID information of the IC tag attached to the package may be recorded and managed in the delivery status DB 115 or the like so that the package can be tracked.

  Further, since the flow line information of the sender 2, the recipient 3, and the delivery cooperator 4 can be obtained from the delivery record / delivery history information recorded in the delivery status DB 115 or the like for each delivery case, this information is used by the user. It may be used as marketing information together with the attribute information. In particular, when a point that can be used at a store such as a convenience store where the delivery locker 50 is located is given as a delivery fee for the delivery cooperator 4, by analyzing it together with information on the usage history of the point, It is possible to grasp a more detailed purchase trend for each user layer, and to perform real-time marketing according to the situation of the day such as automatic coupon issuance.

  In addition, a person who travels overseas (or other areas in the country) by air mail as in Non-Patent Document 1 can be used as the delivery cooperator 4. For example, a delivery counter is provided in the vicinity of the check-in counter at the departure airport, and packages carried by a plurality of delivery cooperators 4 (or senders 2) are collectively stored in one suitcase or the like. At this delivery counter, the delivery cooperator 4 who is a traveler receives the suitcase, etc., and deposits it as baggage at the check-in counter of the airline that he / she uses. Then, a suitcase or the like is received at the destination, passes through customs, and is delivered to a delivery counter at the destination airport. At the delivery counter at the destination airport, the package accommodated in the suitcase is taken out and delivered to the delivery cooperator 4 (or recipient 3) who delivers each package. Thereafter, the parcel is delivered to the recipient 3 by the same method as the delivery in the present embodiment described above.

  A suitcase for delivering a plurality of packages is locked. You may make it incorporate the apparatus which transmits the positional information acquired by the GPS (Global Positioning System) sensor. In addition, it may be recommended that a user who plans to travel abroad or the like automatically obtains information on the contents of the travel and makes a request for delivery cooperation. Information on travel contents can be grasped by automatically referring to flight ticket information, schedule information of travel schedule, and the like held by the delivery collaborator 4's smartphone (delivery collaborator terminal 40), for example. it can.

  Further, in the above-described embodiment, the example in which the delivery locker 50 is used when delivering a package has been mainly described, but the present invention is not limited to this. Instead of or in addition to the delivery locker 50, for example, the delivery locker 50 may be handed over manually through a counter in which staff such as the base owner 5 and employees of the base are arranged. The counter is preferably provided with hardware having the same functions as the delivery locker 50 (for example, a seal or label printing function, a barcode reading function, etc.). This hardware can be configured by, for example, an information processing terminal such as a PC having a communication function, a printer, and a barcode reader, but is not limited thereto. You may comprise by portable terminals, such as a smart phone and a tablet terminal provided with a barcode reading function, and a printer.

  In the above embodiment, the delivery cooperator 4 accepts the offer for delivery cooperation. However, the present invention is not limited to this. For example, the past performance of each delivery cooperator 4 for a predetermined period is matched with the newly accepted delivery request, and the delivery cooperator 4 extracted as a result of establishment is delivered to the delivery cooperator without requesting delivery coopera- tion. Such a receipt may be notified to the delivery cooperator terminal 40 in a push manner.

  Each of the above-described configurations, functions, processing units, processing means, and the like may be realized in hardware by designing a part or all of them, for example, with an integrated circuit. Each of the above-described configurations, functions, and the like may be realized by software by interpreting and executing a program that realizes each function by the processor. Information such as programs, tables, and files for realizing each function can be stored in a recording device such as a memory, a hard disk, or an SSD (Solid State Drive), or a recording medium such as an IC card, an SD card, or a DVD.

  Moreover, in each said figure, the control line and the information line have shown what is considered necessary for description, and do not necessarily show all the control lines and information lines on mounting. Actually, it may be considered that almost all the components are connected to each other.

  The present invention is applicable to a logistics support system, a logistics support method, and a logistics support program that support logistics of relatively small amounts of luggage.

1 ... logistics support system, 2 ... shipper, 3 ... recipient, 4 ... delivery cooperator, 5 ... site owner,
DESCRIPTION OF SYMBOLS 10 ... Logistics support server, 20 ... Shipper terminal, 30 ... Recipient terminal, 40 ... Delivery cooperator terminal, 50 ... Delivery locker, 60 ... Network,
DESCRIPTION OF SYMBOLS 101 ... User interface part, 102 ... Delivery locker management part, 103 ... Delivery cooperation reception part, 104 ... Delivery request reception part, 105 ... Evaluation process part, 106 ... Delivery status management part, 107 ... Matching process part, 108 ... Settlement process 111: Delivery locker DB, 112 ... Delivery cooperation DB, 113 ... Delivery request DB, 114 ... User DB, 115 ... Delivery status DB

Claims (11)

A logistics support system that supports delivery of packages delivered from a sender to a recipient,
A delivery request accepting unit that accepts an input of a delivery request for a package from the sender or the recipient and records it in a delivery request recording unit;
A delivery cooperation acceptance unit that accepts input of a delivery cooperation offer from one or more delivery cooperators and records it in a delivery cooperation recording unit;
The delivery request recorded in the delivery request recording unit is combined with one or more delivery cooperations recorded in the delivery cooperation recording unit, and the delivery status information is recorded for each section related to each delivery cooperation. A matching processing unit for recording in the unit;
A distribution support system, comprising: a delivery status management unit that acquires information related to receipt and delivery of packages by each delivery cooperator and records the information in the delivery status recording unit. The logistics support system according to claim 1,
All or part of the receipt and delivery of the packages by each delivery cooperator is performed via a delivery locker installed at each base,
Furthermore, it has a delivery locker management unit that acquires information on the storage and retrieval of the package acquired by the sensor included in each delivery locker from each delivery locker via the network and records it in the delivery locker information recording unit, Logistics support system. In the logistics support system according to claim 2,
The distribution support system, wherein the delivery locker is unlocked by reading a predetermined barcode displayed on an information processing terminal held by the sender, the recipient, and the delivery cooperator. The logistics support system according to claim 1,
The delivery status management unit displays information on the position of the package being delivered on an information processing terminal held by the recipient, and accepts an input of an instruction to receive the package during the delivery target section by the recipient It is possible, logistics support system. The logistics support system according to claim 1,
Further, it accepts input of information relating to evaluation by the recipient, the shipper, or another delivery cooperator for the delivery by each delivery cooperator, and associates with each delivery cooperator in the user information recording unit. A logistics support system having an evaluation processing unit for recording. In the logistics support system according to claim 5,
The distribution support system further includes a settlement processing unit that performs processing related to payment of a delivery fee for each of the delivery cooperators after information related to the evaluation for each of the delivery cooperators is recorded in the user information recording unit. . The logistics support system according to claim 6,
The distribution support system, wherein the settlement processing unit gives a predetermined point as a delivery fee to be paid to each delivery cooperator. The logistics support system according to claim 1,
Based on the information on the air mail held in the information processing terminal held by the delivery cooperator, the information relating to the recommendation of the package delivery cooperation offer by the air mail is presented to the information processing terminal held by the delivery cooperator. A logistics support system. The logistics support system according to claim 1,
The matching processing unit, when combining the delivery request recorded in the delivery request recording unit with one or more delivery cooperations recorded in the delivery cooperation recording unit, reduces the number of relays and the delivery time. A logistics support system that combines on the basis of scores calculated based on various conditions including shortness, a small number of delivery cooperators, and a high evaluation of each cooperator. A logistics support method in a logistics support system that supports delivery of a package delivered from a sender to a recipient,
The logistics support system is
A delivery request accepting step for accepting an input of a delivery request for the package from the sender or the recipient and recording it in a delivery request recording unit;
A delivery cooperation acceptance step for receiving an input of a delivery cooperation offer from one or more delivery cooperators and recording it in a delivery cooperation recording unit;
The delivery request recorded in the delivery request recording unit is combined with one or more delivery cooperations recorded in the delivery cooperation recording unit, and the delivery status information is recorded for each section related to each delivery cooperation. Matching processing steps to be recorded in a copy;
A distribution support method for executing a delivery status management step of acquiring information related to receipt and delivery of packages by each delivery cooperator and recording the information in the delivery status recording unit. A logistics support program that causes a computer to execute processing so as to function as a logistics support system that supports delivery of packages delivered from a sender to a recipient,
A delivery request receiving process for receiving an input of a delivery request for a package from the sender or the recipient and recording it in a delivery request recording unit;
A delivery cooperation acceptance process that accepts an input of a delivery cooperation offer from one or more delivery cooperators and records it in a delivery cooperation recording unit;
The delivery request recorded in the delivery request recording unit is combined with one or more delivery cooperations recorded in the delivery cooperation recording unit, and the delivery status information is recorded for each section related to each delivery cooperation. Matching process to record in the
A logistics support program for causing the computer to execute a delivery status management process for acquiring information related to receipt and delivery of packages by each delivery cooperator and recording the information in the delivery status recording unit.

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