JP2018160088A - Chat system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a chat system capable of significantly reducing time from start of operation to end to instantly acquire desired information, and a program of the same.SOLUTION: A chat system 100 is configured to, when a chat bot 130 receives chat data from a chat user terminal 110, access a predetermined database 140 and extract information on the received chat data from the database 140 to transmit it to the chat user terminal 110 via a chat server 120.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a chat system for transmitting chat data input on a chat screen displayed on a chat user's terminal from a chat user's terminal to a chat bot via a chat server, and a program therefor.

  Conventionally, a system including a user terminal that is a personal computer, a related patent identification information storage unit of an information processing apparatus as a database, and searchable application software is known (for example, see Patent Document 1).

JP 2014-112283 A

  However, the above-described conventional system is configured to start up a personal computer when a user searches for something, and then to start up application software. There is a problem that it takes a long time to obtain information and it is difficult to answer the user's desire to obtain information instantly.

  Therefore, the present invention solves the problems of the prior art as described above, that is, the object of the present invention is to greatly shorten the time from the start to the end of the operation and instantly obtain information to be obtained. To obtain a chat system and its program.

  The invention according to claim 1 is a chat system that transmits chat data input on a chat screen displayed on a chat user's terminal from the chat user's terminal to a chat bot via a chat server. When the chat bot receives chat data from the chat user's terminal, the chat bot accesses a predetermined database, extracts information about the received chat data from the database, and transmits it to the chat user's terminal via the chat server. With the configuration, the above-described problems are solved.

  In the invention according to claim 2, in addition to the configuration of the chat system according to claim 1, a person name or a company name is input to the chat screen of the terminal of the chat user, and the chat bot is used as chat data. Alternatively, when the company name information is received, the chat bot accesses the database to extract an email history or a transaction history of the person name or company name and the chat user, and the chat user via the chat server. The above-described problem is further solved by the configuration of transmitting to the terminal.

  In the invention according to claim 3, in addition to the configuration of the chat system according to claim 1, a person name or a company name is input on a chat screen of the chat user terminal, and the chat bot is used as chat data. Alternatively, upon receipt of company name information, the chatbot accesses the database and contacts at least one of a business name, a phone number and an email address as a contact person name, or a phone number and an email address as a company contact information. By extracting at least one address and transmitting it to the chat user's terminal via the chat server, the above-described problem is further solved.

  In the invention according to claim 4, in addition to the configuration of the chat system according to claim 1, a person name or a company name is input to the chat screen of the terminal of the chat user, and the chat bot is used as chat data. Alternatively, when the company name information is received, the chatbot accesses the database, extracts the business card data of the person name or company name, and transmits it to the chat user's terminal via the chat server. The above-mentioned problem is further solved.

  In the invention according to claim 5, in addition to the configuration of the chat system according to claim 1, a person name, a company name, or a device name is input to a chat screen of the chat user's terminal, and the chatbot is used as chat data. When receiving the personal name information or company name information or device information, the chatbot accesses the database to access the device information related to the personal name information or company name information, or the personal name information or company name related to the device information. By extracting information and transmitting the information to the chat user's terminal via the chat server, the above-described problem is further solved.

  In the invention according to claim 6, in addition to the configuration of the chat system according to claim 1, a product name is input to the chat screen of the terminal of the chat user, and the chat bot is used as chat data to store product name information. When the chatbot is configured to access the database, extract the inventory information of the product, and transmit it to the chat user's terminal via the chat server, the above-described problem is further increased. It is a solution.

  In the invention according to claim 7, in addition to the configuration of the chat system according to claim 1, a product name is input to a chat screen of the chat user's terminal, and the chat bot is used as chat data to store product name information. The chat bot accesses the database, extracts information about the product, and transmits the information to the chat user's terminal via the chat server. To do.

  In the invention according to claim 8, in addition to the configuration of the chat system described in claim 1, a case name is input to the chat screen of the chat user's terminal, and the chat bot is used as chat data as information on the case name. , The chatbot accesses the database, extracts information about the progress of the matter, and transmits the information to the chat user's terminal via the chat server. Is a further solution.

  In the invention according to claim 9, in addition to the configuration of the chat system according to claim 1, an inquiry sentence is input to the chat screen of the chat user's terminal, and the chat bot is used as chat data to send inquiry sentence information. , The chat bot performs morphological analysis of the inquiry text, accesses the database to extract information related to the morphological analysis, and transmits the information to the chat user's terminal via the chat server. With the configuration, the above-described problem is further solved.

  In the invention according to claim 10, in addition to the configuration of the chat system according to claim 1, a store name is input to a chat screen of the terminal of the chat user, and the chatbot stores store name information as chat data. Upon receiving, the chatbot accesses the database, extracts the store information, and transmits the information to the chat user's terminal via the chat server, thereby further solving the above-described problem. Is.

  According to the eleventh aspect of the present invention, in addition to the configuration of the chat system according to the first aspect, an employee name is input to the chat screen of the chat user's terminal, and the chatbot is used as chat data to store employee name information. When the chatbot is configured to access the database, extract information about the employee, and transmit it to the chat user's terminal via the chat server, the above-described problem is further increased. It is a solution.

  In addition to the configuration of the chat system described in claim 1, the invention according to claim 12 is configured such that words are input to the chat screen of the terminal of the chat user, and the chatbot receives word information as chat data. Then, the chat bot is configured to access the database, extract information on the words of other countries corresponding to the words, and transmit the information to the chat user's terminal via the chat server. The above-described problems are further solved.

  In the invention according to claim 13, in addition to the configuration of the chat system according to claim 1, a local name or place name is input to the chat screen of the terminal of the chat user, and the chatbot is used as chat data as a local name. Alternatively, when receiving place name information, the chat bot accesses the database to extract the local name or place name weather information and transmits it to the chat user's terminal via the chat server. This further solves the aforementioned problems.

  In addition to the configuration of the chat system described in claim 1, the invention according to claim 14 is configured such that a departure point and a destination are input to a chat screen of the chat user's terminal, and the chatbot is used as chat data. When the information on the departure point and the destination is received, the chatbot accesses the database, extracts the transfer information from the departure point to the destination, and sends it to the chat user's terminal via the chat server. By being configured to transmit, the above-described problem is further solved.

  According to the fifteenth aspect of the present invention, in addition to the configuration of the chat system according to the first aspect, an e-mail keyword is input to a chat screen of the chat user's terminal, and the chatbot is used as e-mail as chat data. When the keyword information is received, the chat bot accesses the database, extracts the information of the e-mail including the keyword, and transmits it to the chat user's terminal via the chat server. Thus, the above-described problem is further solved.

  According to the sixteenth aspect of the present invention, in addition to the configuration of the chat system according to the first aspect, a date is input to a chat screen of the chat user's terminal, and the chatbot is used as chat data to display the date / month information. When the chatbot is configured to access the database, extract information about the schedule of the chat user on the month, and transmit it to the chat user's terminal via the chat server. The above-mentioned problem is further solved.

  The invention according to claim 17 is a program of a chat system that transmits chat data input on a chat screen displayed on a chat user's terminal from the chat user's terminal to a chat bot via a chat server. A receiving step in which the chat bot receives chat data from the terminal of the chat user, an extraction step in which the chat bot accesses a predetermined database and extracts information on the chat data received from the database, and The chatbot solves the above-mentioned problem by causing a computer to execute a transmission step of transmitting information extracted from the database to a chat user's terminal via a chat server.

  The chat system of the present invention includes a chat user's terminal and a chat server, so that chat data input on the chat screen displayed on the chat user's terminal can be transferred from the chat user's terminal to the chat server. In addition to being able to transmit to the chat bot via, the following unique effects can be achieved.

According to the chat system of the first aspect of the present invention, it is not necessary to start up dedicated application software for searching the database, and the chat system can be used for the chat via the chat server that advances the process without waiting for the I / O result. Because the response is faster than when the dedicated application software is launched by interacting with the chat bot, the time from the start to the end of the operation can be greatly shortened.
That is, compared to when a chat user starts up a personal computer terminal and then starts up dedicated application software, the desired information can be obtained instantaneously.

  According to the chat system of the invention of claim 2, in addition to the effects of the invention of claim 1, the history of e-mails between the person or company and the chat user so far is the terminal of the chat user. The chat user can instantly recall and confirm the interaction with the person or company.

  According to the chat system of the invention of claim 3, in addition to the effect of the invention of claim 1, contact information of the person or company is instantly sent to the chat user's terminal. The person or company can be contacted immediately if necessary.

  According to the chat system of the invention of claim 4, in addition to the effect of the invention of claim 1, the business card data of the person is instantly sent to the chat user's terminal. You can immediately check your business card and contact that person or company as needed.

  According to the chat system of the invention of claim 5, in addition to the effect of the invention of claim 1, information on the person in charge of management of the device, information on the user or company, or the person or company manages it. Since the device information and the device information being used are instantly sent to the chat user's terminal, the chat user can immediately check the in-house device management status.

  According to the chat system of the invention of claim 6, in addition to the effect of the invention of claim 1, since the inventory information of the product is instantaneously sent to the chat user's terminal, the chat user You can check immediately.

  According to the chat system of the invention of claim 7, in addition to the effect of the invention of claim 1, information about the product is instantly sent to the chat user's terminal. You can check about immediately.

  According to the chat system of the invention according to claim 8, in addition to the effect of the invention according to claim 1, since information on the progress of the matter is instantaneously sent to the chat user's terminal, the chat user Information about progress can be checked immediately.

  According to the chat system of the present invention, since the information related to the morphological analysis of the inquiry sentence is instantaneously sent to the chat user's terminal in addition to the effect of the invention of the first aspect, the chat system The user can immediately confirm the answer to the inquiry or information close thereto.

  According to the chat system of the invention of claim 10, in addition to the effect of the invention of claim 1, since information about the store is instantaneously sent to the chat user's terminal, the chat user Can be confirmed immediately.

  According to the chat system of the invention of claim 11, in addition to the effect of the invention of claim 1, since the information about the employee is instantaneously sent to the chat user's terminal, the chat user Can be confirmed immediately.

  According to the chat system of the invention of claim 12, in addition to the effect of the invention of claim 1, information of words in other countries corresponding to the words is instantaneously sent to the chat user's terminal, Chat users can immediately see the language and the corresponding language information of other countries.

  According to the chat system of the invention of claim 13, in addition to the effect of the invention of claim 1, the weather information of the local name or place name is instantly sent to the chat user's terminal. You can check the weather information of the local name or place name immediately.

  According to the chat system of the invention of claim 14, in addition to the effect of the invention of claim 1, since the transfer information from the departure point to the destination is instantaneously sent to the chat user's terminal, the chat user Can immediately check transfer information from the departure point to the destination.

  According to the chat system of the invention of claim 15, in addition to the effect of the invention of claim 1, since the email information including the keyword is instantaneously sent to the chat user's terminal, the chat user E-mail information including can be confirmed immediately.

  According to the chat system of the invention of claim 16, in addition to the effect of the invention of claim 1, the information about the schedule of the chat user is sent to the chat user's terminal instantly. Users can immediately check their schedule for that month.

According to the program of the chat system of the invention of claim 17, as with the effect of the invention of claim 1, it is not necessary to launch dedicated application software to search the database, and the I / O result can be obtained. The response time is faster than when the dedicated application software is launched by chatting with the chat bot via the chat server that advances the process without waiting, greatly reducing the time from the start to the end of the operation. can do.
That is, compared to when a chat user starts up a personal computer terminal and then starts up dedicated application software, the desired information can be obtained instantaneously.

The conceptual diagram which shows the chat system which is 1st Example of this invention. The chart figure which shows the chat system which is 1st Example of this invention. (A) and (B) are diagrams showing a chat screen according to the first embodiment of the present invention. (A) and (B) are diagrams showing a chat screen according to the first embodiment of the present invention. The figure which shows the chat screen of 1st Example of this invention. (A) and (B) are diagrams showing a chat screen according to a second embodiment of the present invention. (A) and (B) are diagrams showing a chat screen according to a third embodiment of the present invention. (A) and (B) are diagrams showing a chat screen according to a fourth embodiment of the present invention. (A) and (B) are diagrams showing a chat screen according to a fifth embodiment of the present invention. (A) and (B) are diagrams showing a chat screen according to a sixth embodiment of the present invention.

When the chat bot receives chat data from the chat user's terminal, the chat system of the present invention accesses the database, extracts information about the received chat data from the predetermined database, As long as the information to be obtained can be obtained instantaneously compared to when the dedicated application software is launched, the specific embodiment may be any configuration. .
In addition, the program of the chat system of the present invention includes a reception step in which a chatbot receives chat data from a chat user's terminal, and information on chat data received by the chatbot accessing a predetermined database from the database. Compared to when the dedicated application software was launched by causing the computer to execute an extraction step to be performed and a transmission step in which the chatbot transmits information extracted from the database to the chat user's terminal via the chat server. As long as the desired information can be obtained instantaneously, any specific embodiment may be used.

For example, the chat user's terminal may be anything as long as it can communicate via a server such as a personal computer terminal, a tablet terminal, a mobile phone terminal, or a smartphone terminal.
The database may be inside the chat server, or inside a shared server separately provided outside the chat server.

Below, the chat system 100 which is 1st Example of this invention is demonstrated based on FIG. 1 thru | or FIG.
Here, FIG. 1 is a conceptual diagram showing a chat system 100 according to the first embodiment of the present invention, and FIG. 2 is a chart diagram showing the chat system 100 according to the first embodiment of the present invention. 3 (A) is a diagram showing a chat screen 111 of the chat user's smartphone terminal 110 when the chat user inputs, and FIG. 3 (B) is a chat user's chat screen 111 after FIG. 3 (A). FIG. 4A is a diagram illustrating a chat screen 111 of a chat user that is the first modification, and FIG. 4B is a chat screen 111 of the chat user that is the second modification. FIG. 5 is a diagram showing a chat screen 111 of a chat user as a third modification.

As shown in FIG. 1, a chat system 100 according to a first embodiment of the present invention is provided in a smartphone terminal 110, which is an example of a chat user's terminal, a chat server 120, a chat bot 130, and a shared server. And a predetermined database 140.
A chat screen 111 is displayed on the display unit of the smartphone terminal 110.
The chat data input on the chat screen 111 displayed on the chat user's smartphone terminal 110 is transmitted from the previous user's smartphone terminal 110 to the chat bot 130 via the chat server 120.
Here, although an example in which text is input when a chat user inputs to the chat screen 111 will be described, the voice may be input and the smartphone terminal 110 may convert the voice into text.

Furthermore, when the chat bot 130 receives chat data from the smartphone user 110 of the chat user, the database 140 is accessed to extract information about the received chat data from the database 140.
And the chat bot 130 is comprised so that it may transmit to the smart phone terminal 110 of a chat user via the server 120 for chat.

Thus, it is not necessary to start up a personal computer and dedicated application software in order to search the database 140.
The response is quicker than when the dedicated application software is launched by exchanging with the chat bot 130 on the chat via the chat server 120 that advances the processing without waiting for the I / O result.
As a result, the chat user can instantly obtain the desired information.

In the present embodiment, an example will be described in which a person name or company name is input to obtain data D1 (information) of an email history or transaction history between the chat user and the person name or company name.
As shown in step S1 of FIG. 2, the chat bot 130 determines whether or not there is an input from the chat user.
In other words, it is determined whether the chat bot 130 has received chat data from the smartphone terminal 110 as a reception step.

Here, as illustrated in FIG. 3A, it is assumed that the chat user inputs, for example, “Taro Tanaka” on the chat screen 111 of the smartphone terminal 110 and presses the transmission button.
Then, personal information of “Taro Tanaka” as chat data is transmitted from the chat user's smartphone terminal 110 to the chat bot 130 via the chat server 120.
When chatbot 130 receives the personal name information of “Taro Tanaka”, it is determined that there is an input from the chat user, and the process proceeds to step S2.
On the other hand, when not receiving, it determines with there being no input from a chat user, and repeats step S1.

In step S2, the chat bot 130 accesses the database 140 to search for the person name “Taro Tanaka”, and proceeds to step S3.
In step S <b> 3, the chat bot 130 determines whether there is data D <b> 1 of e-mail history between the person name “Taro Tanaka” and the chat user as information related to the input information.
If it is determined that there is, the process proceeds to step S4, and if it is determined not, the process proceeds to step S6 described later.

In step S4, as an extraction step, the chatbot 130 extracts e-mail history data D1 between the person name “Taro Tanaka” and the chat user from the database 140, and proceeds to step S5.
In step S <b> 5, as a transmission step, the chat bot 130 transmits the extracted email history data D <b> 1 to the chat user's smartphone terminal 110.
As a result, the transmitted email history data D1 is instantaneously sent from the chat bot 130 to the chat user's smartphone terminal 110 via the chat server 120, and as shown in FIG. Is displayed instantly.
As a result, the chat user can instantly recall and confirm the interaction with the person (Taro Tanaka).

In step S <b> 6, the chat bot 130 transmits “no information in the database 140” to the chat user's smartphone terminal 110.
Thereby, that effect is instantly displayed on the chat screen 111 of the chat user.
As a result, the chat user can instantly confirm that there is no interaction with that person (Taro Tanaka).
That is, the chat system 100 can perform a mail customer management function.

<Modification 1>
Subsequently, Modification Example 1 will be described.
Chatbot 130 receives “Taro Tanaka” as an example of personal name information or company name information as chat data.
Then, the chat bot 130 accesses the database 140 and extracts at least one of the office, the telephone number, and the e-mail address of “Taro Tanaka” as the contact information of the person name “Taro Tanaka”.
And you may comprise so that the chat bot 130 may transmit to the smart phone terminal 110 of a chat user via the server 120 for chat.

As a result, as shown in FIG. 4A, the contact information of the person (Taro Tanaka) is instantly sent to the smartphone user 110 of the chat user and displayed instantly on the chat screen 111.
As a result, the chat user can immediately contact the person (Taro Tanaka) as necessary.
The address has a map display link.
Thereby, the chat user can confirm the position by displaying the map only by pressing (clicking) the link location.
Moreover, it is provided so that a call can be transmitted only by pressing (clicking) a telephone number.
Further, the electronic mail application software is activated only by pressing (clicking) the electronic mail address, and the electronic mail can be transmitted freely.
That is, the chat system 100 can perform a customer management function.

<Modification 2>
Chatbot 130 receives “Taro Tanaka” as an example of personal name information or company name information as chat data.
Then, the chatbot 130 accesses the database 140 and extracts the business card data D2 (image data) of the personal name “Taro Tanaka” in addition to the data of the first modification described above.
And you may comprise so that the chat bot 130 may transmit to the smart phone terminal 110 of a chat user via the server 120 for chat.

As a result, as shown in FIG. 4B, the business card data D2 of the person (Taro Tanaka) is instantly sent to the chat user's smartphone terminal 110 and displayed instantly on the chat screen 111.
As a result, the chat user can immediately check the business card of the person (Taro Tanaka) and immediately contact the person (Taro Tanaka) as necessary.
That is, the chat system 100 can perform a business card management function.

<Modification 3>
“Taro Tanaka” is input as an employee name to the chat screen 111 of the chat user's smartphone terminal 110, and the chat bot 130 receives “Taro Tanaka” as the employee name information as chat data.
Then, the chat bot 130 accesses the database 140 and extracts image data D3 of the profile of the employee “Taro Tanaka” and a face photograph as an example of information about the employee “Taro Tanaka”.
And you may comprise so that the chat bot 130 may transmit to the smart phone terminal 110 of a chat user via the server 120 for chat.

As a result, as shown in FIG. 5, information such as the profile of the employee (Taro Tanaka) and the image data D3 of the employee (Taro Tanaka) face photo is instantaneously sent to the smartphone user 110 of the chat user, It is displayed on the chat screen 111 instantly.
As a result, the chat user can immediately know information about the employee (Taro Tanaka).
That is, the chat system 100 can perform an employee database management function and an employee introduction function.
In addition, although the employee name was inputted into the chat screen 111 of the chat user's smartphone terminal 110, the feature points of the employee such as special skills and hobbies are inputted, and the chatbot 130 extracts the employees having the feature points from the database 140. Then, the employee list data may be transmitted to the chat user's smartphone terminal 110 via the chat server 120.

  The chat system 100 according to the first embodiment of the present invention thus obtained accesses the predetermined database 140 when the chat bot 130 receives chat data from the smartphone terminal 110 which is an example of a chat user's terminal. Thus, the chat user can instantly obtain the desired information by extracting the information related to the chat data received from the database 140 and transmitting the information to the chat user's smartphone terminal 110 via the chat server 120. it can.

  Furthermore, when a person name or company name is input to the chat screen 111 of the chat user's smartphone terminal 110 and the chat bot 130 receives the person name information or company name information as chat data, the chat bot 130 accesses the database 140 to enter the person name. Alternatively, the configuration is such that an email history or transaction history between the company name and the chat user is extracted and transmitted to the chat user's smartphone terminal 110 via the chat server 120, so that the chat user is the person or company name. You can instantly remember and confirm the exchanges with the.

  Further, when a person name or company name is entered in the chat screen 111 of the chat user's smartphone terminal 110 and the chat bot 130 receives the person name information or company name information as chat data, the chat bot 130 accesses the database 140 to enter the person name. Extract at least one of work, phone number and e-mail address as contact information, or at least one of phone number and e-mail address as company contact information, and chat user's smartphone via chat server 120 By being configured to transmit to the terminal 110, the chat user can immediately contact the person or company as necessary.

  Furthermore, when a person name or company name is input to the chat screen 111 of the chat user's smartphone terminal 110 and the chat bot 130 receives the person name information or company name information as chat data, the chat bot 130 accesses the database 140 to enter the person name. Alternatively, the business card data D2 of the company name is extracted and transmitted to the chat user's smart phone terminal 110 via the chat server 120, so that the chat user can immediately confirm the business card of the person or the company. The person or company can be contacted immediately.

  In addition, when the employee name is input to the chat screen 111 of the chat user's smartphone terminal 110 and the chatbot 130 receives the employee name information as chat data, the chatbot 130 accesses the database 140 to obtain information about the employee. As an example, image data D3 of an employee's face photograph is extracted and transmitted to the chat user's smartphone terminal 110 via the chat server 120, so that the chat user can immediately know information about the employee. Can do.

  The chat system 100 program according to the first embodiment of the present invention includes a reception step (step S1) in which the chatbot 130 receives chat data from the chat user's smartphone terminal 110, and the chatbot 130 includes a predetermined database 140. (Step S2) to extract information about chat data received from the database 140 (step S4), and the chat bot 130 extracts the information extracted from the database 140 from the chat server 120 via the chat server 120. The chat user can instantly obtain the desired information by causing the computer to execute the transmission step (step S5) to be transmitted to the smartphone terminal 110, and the effect is enormous.

Next, a chat system 100 according to a second embodiment of the present invention will be described with reference to FIGS. 6 (A) and 6 (B).
Here, FIG. 6A is a diagram showing a chat screen 111 of the smartphone user 110 of the chat user when the chat user according to the second embodiment of the present invention inputs, and FIG. It is a figure which shows the chat screen 111 of the chat user after (A).
The chat system 100 according to the second embodiment is obtained by changing the contents of the predetermined database 140 of the chat system 100 according to the first embodiment to those related to the relationship between devices and facilities and their managers and users. Since these elements are the same as those of the chat system 100 of the first embodiment, detailed description of common matters is omitted.

In the present embodiment, a company name or company name or device name is input to the chat screen 111 of the chat user's smartphone terminal 110, and the chat bot 130 uses the person name information or company name information or device / facility information as chat data. Receive.
Then, the chat bot 130 accesses the database 140 and extracts the device / equipment information related to the person name information or the company name information, or the person name information or company name information related to the device / equipment information.
Assume that the database 140 preregisters (stores) information about equipment / facility and its manager / user or company.
And the chat bot 130 is comprised so that it may transmit to the smart phone terminal 110 of a chat user via the server 120 for chat.
As shown in FIG. 6A, it is assumed that the chat user inputs “smart phone AP10156-3” and the device name as an example in the chat screen 111 and presses the send button.
As a result, as shown in FIG. 6B, information on the person in charge of management and user or company of the device “smartphone AP10156-3” is instantly sent to the smartphone user 110 of the chat user, and the chat screen 111 is displayed. Displayed instantly.
As a result, the chat user can immediately check the in-house device management status.
That is, the chat system 100 can perform an in-house device / facility management function.

When a chat user inputs personal name information or company information and sends it, the device information managed by the person or company and the device information used are instantly sent to the smartphone user 110 of the chat user, It is displayed on the chat screen 111 instantly.
As a result, the chat user can immediately check the in-house device management status.
In addition, information about the history of devices and equipment may be included in the information sent from the chat bot 130 to the smartphone user 110 of the chat user.

  In the chat system 100 according to the second embodiment of the present invention thus obtained, a person name, a company name, or a device name is input to the chat screen 111 of the chat user's smartphone terminal 110, and the chat bot 130 is used as chat data. Upon receiving personal name information or company name information or device information, the chatbot 130 accesses the database 140 and extracts device information related to the personal name information or company name information, or personal name information or company name information related to the device information. Thus, since the chat user can transmit to the chat user's smartphone terminal 110 via the chat server 120, the chat user can immediately check the in-house device management status, and the effect is enormous.

Next, a chat system 100 according to a third embodiment of the present invention will be described with reference to FIGS. 7 (A) and 7 (B).
Here, FIG. 7A is a diagram showing the chat screen 111 of the smartphone terminal 110 of the chat user when the chat user of the third embodiment of the present invention inputs, and FIG. It is a figure which shows the chat screen 111 of the chat user after (A).
The chat system 100 according to the third embodiment is obtained by changing the contents of the predetermined database 140 of the chat system 100 according to the first embodiment to those for commodities, and the chat system 100 according to the first embodiment with respect to many elements. Since they are common, detailed description of common items is omitted.

In this embodiment, the product name is input to the chat screen 111 of the chat user's smartphone terminal 110, and the chat bot 130 receives the product name information as chat data.
Then, the chat bot 130 accesses the database 140 and extracts the inventory information of the product.
At the same time, the chat bot 130 may photograph a place where the product is displayed by remotely operating the digital camera by wire or wireless.
And the chat bot 130 is comprised so that the inventory information of goods may be transmitted to the smart phone terminal 110 of a chat user via the server 120 for chat.
At this time, the captured image data D4 may be transmitted together with the inventory information of the product.
It is assumed that the digital camera is installed in a store or warehouse where merchandise is displayed and stored.
Then, like a security camera, it is provided so that the camera direction and zoom can be adjusted by remote control by wire or wireless.
Further, the location information where the products are displayed and stored is recorded in the database 140 together with the inventory information.

As shown in FIG. 7A, it is assumed that the chat user inputs “Desktop PC PC-2017EE10S” and a product name (model number) on the chat screen 111 and presses the send button.
As a result, as shown in FIG. 7B, the inventory information of the product “desktop personal computer PC-2017EE10S” and the image data D4 of the current product are instantly sent to the smartphone user 110 of the chat user, and the chat screen 111 Is displayed instantly.
As a result, the chat user can immediately check the stock of the product.
Further, the image data D4 of the current product is shown to the extent that the approximate number of the current product is known.
As a result, the chat user can check whether or not the number of products in stock registered in the database 140 is correct.
That is, the chat system 100 can perform a product / inventory management function.
The chatbot 130 extracts product inventory information from the database 140 and transmits the product inventory information to the chat user's smartphone terminal 110. However, the product details information (including a video showing how to use and URL information thereof) is extracted. Then, it may be configured to transmit to the smartphone user 110 of the chat user.

In the chat system 100 according to the third embodiment of the present invention thus obtained, when the product name is input to the chat screen 111 of the chat user's terminal and the chatbot 130 receives the product name information as chat data. The chatbot 130 accesses the database 140 to extract the inventory information of the product, operates the digital camera to photograph the place where the product is displayed, and chats the captured image data D4 and the inventory information of the product. The chat user immediately confirms the stock of the product and is registered in the database 140 based on the image data D4 of the current product. Check if the number of items in stock is correct Door can be.
This is particularly effective when the chat user is a sales person or salesperson.

In addition, when a product name is input to the chat screen 111 of the chat user's terminal and the chatbot 130 receives product name information as chat data, the chatbot 130 accesses the database 140 and extracts information about the product. Thus, since the chat user can transmit information to the chat user's smartphone terminal 110 via the chat server 120, the chat user can immediately confirm information about the product, and the effect is enormous.
This is particularly effective when the chat user is a sales person or salesperson.

Then, the chat system 100 which is 4th Example of this invention is demonstrated based on FIG. 8 (A) and FIG. 8 (B).
Here, FIG. 8A is a diagram showing the chat screen 111 of the smartphone terminal 110 of the chat user when the chat user according to the fourth embodiment of the present invention inputs, and FIG. It is a figure which shows the chat screen 111 of the chat user after (A).
The chat system 100 according to the fourth embodiment is obtained by changing the contents of the predetermined database 140 of the chat system 100 according to the first embodiment to those for products. Many elements are different from the chat system 100 according to the first embodiment. Since they are common, detailed description of common items is omitted.

In this embodiment, the product name is input to the chat screen 111 of the chat user's smartphone terminal 110, and the chat bot 130 receives the product name information as chat data.
Then, the chat bot 130 accesses the database 140 and extracts information about the product.
The chat bot 130 is configured to transmit the “order” button B1 together with information about the product to the chat user's smartphone terminal 110 via the chat server 120.

The chat user orders this consumable when the A4 size paper of the copier used in the office runs out.
As shown in FIG. 8A, it is assumed that the chat user inputs “A4 size paper” to the chat screen 111 and presses the send button.
As a result, as shown in FIG. 8B, the information about the product “A4 size paper” and the “order” button B1 are instantaneously sent to the chat user's smartphone terminal 110 and displayed on the chat screen 111 instantly. A chat user can freely place an order on the smartphone terminal 110.
As a result, the chat user can immediately order the product “A4 size paper” as necessary.

In addition, since the chat bot 130 transmits a plurality of “order” buttons B1 for each number, a plurality of “order” buttons B1 for each number are displayed on the chat screen 111 of the chat user. You can choose to order.
When the chat user presses the “Order” button B1, the chat bot 130 accesses the preset order site or accesses the preset order place to order the product “A4 size paper”. ing.
The order history is configured as a database by the chat bot 130 and recorded in the shared server.
As an example, the product “A4 size paper” is ordered, but an ordering party is set and registered in advance, and for example, a large number of lunch boxes may be ordered.
That is, the chat system 100 can perform a product ordering function.

  In the chat system 100 according to the fourth embodiment of the present invention thus obtained, the product name is input to the chat screen 111 of the chat user's smartphone terminal 110, and the chat bot 130 uses the product name information as chat data. Upon receipt, the chat bot 130 accesses the database 140 to extract information about the product, and sends it to the chat user's smartphone terminal 110 via the chat server 120 together with the “order” button B1. With the configuration in which the “order” button B1 is displayed on the chat screen 111 of the terminal 110, the chat user can immediately order the product as necessary, and the effect is enormous.

Next, a chat system 100 according to a fifth embodiment of the present invention will be described with reference to FIGS. 9 (A) and 9 (B).
Here, FIG. 9A is a diagram showing the chat screen 111 of the smartphone user's smartphone terminal 110 when the chat user according to the fifth embodiment of the present invention inputs, and FIG. It is a figure which shows the chat screen 111 of the chat user after (A).
The chat system 100 of the fifth embodiment is obtained by changing the contents of the predetermined database 140 of the chat system 100 of the first embodiment to those for projects (business projects), and many elements are the same as those of the first embodiment. Since it is common with the chat system 100, detailed description of common items is omitted.

In the present embodiment, a case name is input to the chat screen 111 of the chat user's smartphone terminal 110, and the chat bot 130 receives information on the case name as chat data.
Then, the chat bot 130 accesses the database 140 and extracts information about the progress of the case.
And the chat bot 130 is comprised so that it may transmit to the smart phone terminal 110 of a chat user via the server 120 for chat.
It is assumed that the progress status of the case is recorded in the database 140 by all members related to the case.

As an in-house project name, for example, “Gaudi plan” is assumed.
The project leader or manager may want to check the progress of the project.
As shown in FIG. 9A, assume that a leader or a manager inputs “Gaudi plan” to the chat screen 111 and presses the send button as a chat user.
As a result, as shown in FIG. 9B, as the information about the “Gaudi plan”, for example, information on the progress of all members related to the project is instantaneously sent to the smartphone user 110 of the chat user, and the chat screen is displayed. 111 is displayed instantaneously.
As a result, the chat user can immediately check information on the progress of the case.
That is, the chat system 100 can fulfill the matter progress management function.

  In the chat system 100 according to the fifth embodiment of the present invention thus obtained, the case name is input to the chat screen 111 of the chat user's smartphone terminal 110, and the chat bot 130 uses the case name information as chat data. When receiving, the chat bot 130 accesses the database 140 to extract information on the progress of the matter and transmits the information to the chat user's smartphone terminal 110 via the chat server 120. The effect is enormous, as information on the progress of the project can be confirmed immediately.

Next, a chat system 100 according to a sixth embodiment of the present invention will be described with reference to FIGS. 10 (A) and 10 (B).
Here, FIG. 10A is a diagram showing the chat screen 111 of the smartphone user 110 of the chat user when the chat user of the sixth embodiment of the present invention inputs, and FIG. It is a figure which shows the chat screen 111 of the chat user after (A).
The chat system 100 according to the sixth embodiment is obtained by changing the content of the predetermined database 140 of the chat system 100 according to the first embodiment to a so-called inquiry Q & A. Since it is common with the chat system 100, detailed description of common items is omitted.

In this embodiment, an inquiry sentence is input to the chat screen 111 of the chat user's smartphone terminal 110, and the chat bot 130 receives the inquiry sentence information as chat data.
Then, the chatbot 130 morphologically analyzes the inquiry sentence and accesses the database 140 to extract information related to the morphological analysis.
And the chat bot 130 is comprised so that it may transmit to the smart phone terminal 110 of a chat user via the server 120 for chat.

Suppose that a chat user wants to contact the manufacturer or dealer of a product for a product.
As shown in FIG. 10A, it is assumed that the chat user inputs an inquiry text about the product XX into the chat screen 111 and presses the send button.
Then, the chat bot 130 performs morphological analysis on the received inquiry text.
The chatbot 130 selects and extracts answers from the database 140 that are likely to be closely related to each element, divided into the smallest units of the language, such as nouns, verbs, and particles.
Then, as shown in FIG. 10B, the extracted information is instantaneously sent as an answer to the chat user's smartphone terminal 110 and displayed instantaneously on the chat screen 111.
As a result, the chat user can immediately confirm the answer to the inquiry or information close thereto.
That is, the chat system 100 can perform the inquiry Q & A function.

Note that the “helpful” button B2 and the “not sure” button B3 may be transmitted to the chat user's smartphone terminal 110 to check the level of understanding and satisfaction of the chat user.
In addition, when the chat user does not get the answer he wants to obtain, he or she makes a slight change to the previous inquiry text, sends the changed inquiry text again, and interacts with the chatbot 130 interactively. It is also possible to obtain
In addition, the chat bot 130 is configured to create a database of exchanges with chat users, such as inquiry texts and answers, and store them in a shared server.

For example, in the operation center, the chat bot 130 may temporarily stop when it receives inquiry texts from a plurality of chat users and prepares an answer.
This is because the operator can check data immediately before the chatbot 130 answers.
And the chat bot 130 transmits a reply to the chat user's smart phone terminal 110 by an operator's instruction | indication.
In addition, the chatbot 130 creates a database of inquiries, answers, and other chat user interactions, so that information is shared with multiple operators, and multiple operators check the contents of the database at the same time, immediately before the chatbot response. You can check the data.

  In the chat system 100 according to the sixth embodiment of the present invention thus obtained, the inquiry text is input to the chat screen 111 of the chat user's smartphone terminal 110, and the chat bot 130 uses the inquiry text information as chat data. Upon receipt, the chat bot 130 morphologically analyzes the inquiry text, accesses the database 140 to extract information related to the morphological analysis, and transmits the extracted information to the chat user's smartphone terminal 110 via the chat server 120. As a result, the chat user can immediately confirm the answer to the inquiry or information close thereto, and the effect is enormous.

<Other example 1>
The date is input to the chat screen 111 of the chat user's smartphone terminal 110, and the chat bot 130 receives the date information as chat data.
Then, the chat bot 130 accesses the database 140 and extracts information about the schedule of the chat user on that month.
And the chat bot 130 is comprised so that the information about the schedule of the chat user of the month may be transmitted to the smart phone terminal 110 of a chat user via the server 120 for chat.
Although it is certain to enter the date, it is possible to enter at least the date.
It is assumed that schedule information of chat users is registered (stored) in the database 140 in advance.
Thereby, the information about the schedule of the chat user on the month is instantaneously sent to the smartphone user 110 of the chat user.
As a result, the chat user can immediately confirm his / her schedule on the desired date.
Further, if the meeting of the day is particularly important, by setting a flag for the meeting of the day in the scheduled data of the database 140, for example, 30 minutes before the predetermined time of the scheduled start time of the meeting, for example In addition, the chat bot 130 may transmit a message that “the meeting is scheduled to start after 30 minutes” to the chat user's smartphone terminal 110 via the chat server 120.

<Other example 2>
An email keyword is input to the chat screen 111 of the chat user, and the chat bot 130 receives the keyword information.
Then, the chat bot 130 accesses the database 140, searches for the keyword, and extracts the e-mail data containing the keyword.
And the chat bot 130 is comprised so that the data of the electronic mail containing a keyword may be transmitted to the smart phone terminal 110 of a chat user via the server 120 for chat.
Thereby, the e-mail information including the keyword is instantly sent to the smartphone user 110 of the chat user.
As a result, the chat user can immediately confirm the information of the e-mail including the keyword.
Further, when the chat user presses (clicks) the received e-mail data, the entire mail data is displayed.

<Other example 3>
The departure point (station name) and destination (station name) are input to the chat screen 111 of the chat user, and the chat bot 130 receives information on the departure point (station name) and destination (station name).
Then, the chat bot 130 extracts transfer information from the departure point to the destination from the database 140.
The chat bot 130 is configured to transmit the transfer information data to the chat user's smartphone terminal 110 via the chat server 120.
Thereby, the transfer information from the departure point to the destination is instantaneously sent to the smartphone user 110 of the chat user.
As a result, the chat user can immediately confirm transfer information from the departure point to the destination.
That is, the chat bot 130 performs a transfer guidance function.

<Other example 4>
A word (for example, Japanese) is input to the chat screen 111 of the chat user, and the chat bot 130 receives the data of the word.
Then, the chat bot 130 extracts a foreign language (for example, English) that is a language of another country corresponding to the language from the database 140.
And the chat bot 130 is comprised so that the data of the foreign language (for example, English) may be transmitted to the smart phone terminal 110 of a chat user via the server 120 for chat.
Thereby, the information of the language of the other country corresponding to the language is instantaneously sent to the smartphone user 110 of the chat user.
As a result, the chat user can immediately check the information of the words in other countries corresponding to the words.
That is, the chatbot 130 performs a dictionary / translation function.

<Other example 5>
The local name or place name is input to the chat screen 111 of the chat user, and the chat bot 130 receives the word data.
Then, the chat bot 130 extracts the weather information of the local name or place name from the database 140.
The chat bot 130 is configured to transmit the weather information of the local name or place name to the smartphone user 110 of the chat user via the chat server 120.
Thereby, the weather information of the local name or place name is instantly sent to the smartphone user 110 of the chat user.
As a result, the chat user can immediately check the weather information of the local name or place name.
That is, the chat bot 130 performs the weather forecast function.

<Other example 6>
The store name is input to the chat screen 111 of the chat user, and the chat bot 130 receives the data of the word.
Then, the chat bot 130 extracts store name information from the database 140.
The chat bot 130 is configured to transmit store information to the chat user's smartphone terminal 110 via the chat server 120.
Thereby, information about the store is instantaneously sent to the smartphone user 110 of the chat user.
As a result, the chat user can immediately confirm information about the store.
That is, the chat bot 130 performs a store introduction function.

DESCRIPTION OF SYMBOLS 100 ... Chat system 110 ... Smartphone terminal 111 ... Chat screen 120 ... Chat server 130 ... Chat bot 140 ... Database D1 ... Email history data D2 ... Business card Data D3 ... Image data D4 (employee's face photo) ... Current product image data B1 ... "Order" button B2 ... "Useful" button B3 ... "I didn't understand "button

Claims (17)

A chat system for transmitting chat data input on a chat screen displayed on a chat user's terminal from the chat user's terminal to a chat bot via a chat server,
When the chat bot receives chat data from the chat user's terminal, the chat bot accesses a predetermined database, extracts information about the received chat data from the database, and transmits it to the chat user's terminal via the chat server. A chat system characterized by a configuration. When a person name or company name is entered in the chat screen of the chat user's terminal, and the chatbot receives person name information or company name information as chat data,
The chatbot accesses the database, extracts an email history or a transaction history of the person name or company name and the chat user, and transmits the email history or transaction history to the chat user terminal via the chat server. The chat system according to claim 1. When a person name or company name is entered in the chat screen of the chat user's terminal, and the chatbot receives person name information or company name information as chat data,
The chatbot accesses the database to extract at least one of work, phone number and email address as contact for the person name, or at least one of phone number and email address as company contact. The chat system according to claim 1, wherein the chat system is configured to transmit to a chat user's terminal via the chat server. When a person name or company name is entered in the chat screen of the chat user's terminal, and the chatbot receives person name information or company name information as chat data,
The said chat bot is the structure which accesses the said database, extracts the business card data of the said person name or a company name, and is transmitted to a chat user's terminal via the server for chats. Chat system. When a person name or company name or device name is entered on the chat screen of the chat user's terminal, and the chatbot receives person name information or company name information or device information as chat data,
The chat bot accesses the database, extracts device information related to the person name information or company name information, or extracts person name information or company name information related to the device information, and chats via the chat server. The chat system according to claim 1, wherein the chat system is configured to transmit to a user terminal. When a product name is input to the chat screen of the chat user's terminal and the chatbot receives product name information as chat data,
2. The chat according to claim 1, wherein the chat bot is configured to access the database, extract inventory information of the product, and transmit the product to a chat user's terminal via the chat server. system. When a product name is input to the chat screen of the chat user's terminal and the chatbot receives product name information as chat data,
The chat system according to claim 1, wherein the chat bot is configured to access the database, extract information about the product, and transmit the information to a chat user's terminal via a chat server. . When the case name is entered on the chat screen of the chat user's terminal and the chatbot receives the case name information as chat data,
The said chat bot is the structure which accesses the said database, extracts the information about the progress of the said matter, and is transmitted to the terminal of a chat user via the said server for chats. Chat system. When the inquiry text is input to the chat screen of the chat user's terminal and the chatbot receives the inquiry text information as chat data,
The chat bot is configured to morphologically analyze the inquiry text, access the database, extract information related to the morphological analysis, and transmit the information to a chat user's terminal via the chat server. The chat system according to claim 1. When a store name is entered on the chat screen of the chat user's terminal and the chatbot receives store name information as chat data,
The chat system according to claim 1, wherein the chat bot is configured to access the database, extract the store information, and transmit the information to the chat user's terminal via the chat server. . When an employee name is entered on the chat screen of the chat user's terminal and the chatbot receives employee name information as chat data,
2. The chat according to claim 1, wherein the chat bot is configured to access the database, extract information about the employee, and transmit the information to the chat user's terminal via the chat server. system. When words are entered on the chat screen of the chat user's terminal and the chatbot receives word information as chat data,
The chatbot is configured to access the database, extract information on words of other countries corresponding to the words, and transmit the information to the chat user's terminal via the chat server. The chat system according to claim 1. When a local name or place name is entered on the chat screen of the chat user's terminal, and the chatbot receives local name or place name information as chat data,
2. The chat bot is configured to access the database, extract weather information of the local name or place name, and transmit the extracted information to a chat user's terminal via the chat server. The chat system described in. When a departure point and a destination are input on the chat screen of the chat user's terminal, and the chatbot receives information on the departure point and the destination as chat data,
The chat bot is configured to access the database, extract transfer information from the departure point to a destination, and transmit the extracted information to the chat user's terminal via the chat server. The chat system according to 1. When an email keyword is entered on the chat screen of the chat user's terminal and the chatbot receives email keyword information as chat data,
2. The configuration according to claim 1, wherein the chat bot is configured to access the database, extract e-mail information including the keyword, and transmit the extracted information to a chat user's terminal via the chat server. The chat system described. When a date is entered on the chat screen of the chat user's terminal and the chatbot receives the date information as chat data,
The chat bot is configured to access the database, extract information about the schedule of the chat user on the month, and transmit the information to the chat user's terminal via the chat server. Item 4. The chat system according to item 1. A chat system program for transmitting chat data input on a chat screen displayed on a chat user's terminal from the chat user's terminal to a chat bot via a chat server,
A receiving step in which the chat bot receives chat data from the chat user's terminal; and
An extraction step in which the chatbot accesses the predetermined database and extracts information about the chat data received from the database;
A program for a chat system, wherein the chat bot causes a computer to execute a transmission step of transmitting information extracted from the database to a chat user's terminal via a chat server.