JP2018121332A - Apparatus, method, and program for supporting troubles in kitchen equipment - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a user to promptly execute at least one of diagnosis and countermeasures against troubles occurring in kitchen equipment.SOLUTION: A server 12 as a trouble handling support apparatus of kitchen equipment 20, when a trouble occurs in the kitchen equipment 20, acquires at least one of coping information for a user or a maintenance person to deal with the trouble of the kitchen equipment 20 and failure diagnosis information for specifying a place where the trouble has occurred and transmits at least one of the acquired coping information and the failure diagnosis information to a smartphone 16 as an information processing apparatus owned by the user or the maintenance person.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a failure support apparatus, method, and program for kitchen facilities.

  Patent Document 1 discloses an electric equipment handling explanation device that explains the handling of electrical equipment (cooking electrical equipment such as a microwave oven, a gas table, and a rice cooker) that is used at home, etc., and supports measures in the event of a failure. ing.

  Patent Document 2 discloses a technique in which a heating cooker transmits a diagnosis result obtained by executing a failure diagnosis program to an information terminal, and the information terminal performs notification based on the transmitted diagnosis result.

  In Patent Document 3, a data communication function and a communication function are provided for a cooking home appliance so that a failure of the cooking home appliance can be handled on the user side. There is disclosed a technique capable of talking to a person in charge at a call center while displaying on a liquid crystal display unit of a device body.

JP-A-9-222850 JP 2003-246331 A JP 2007-195635 A

  For example, when a malfunction occurs in a commercial kitchen facility used in a restaurant or the like, it is difficult for the user himself to deal with the malfunction promptly, and the business may be forced to stop. In addition, it is difficult for maintenance personnel to comprehensively handle various kitchen facilities of various manufacturers.

  The invention described in Patent Document 1 is a handling explanation device, and it is difficult for the user himself to implement an emergency response when a problem occurs.

  Moreover, in the commercial kitchen field where early restoration is required, it is necessary from failure confirmation to emergency response. However, the invention described in Patent Document 2 confirms that the cooking device is broken. Therefore, it is difficult for the user himself to carry out emergency response.

  In addition, in a commercial kitchen, a variety of dedicated devices are used by devices of various manufacturers, so it is required to manage all the devices at once. Will be limited.

  The present invention has been made in view of the above-described problems of the prior art, and allows a user or a maintenance staff to quickly perform at least one of diagnosis and coping with a problem occurring in a kitchen facility. An object of the present invention is to provide an equipment failure support apparatus, method, and program.

  In order to achieve the above-described object, the kitchen facility malfunction support apparatus according to the present invention is configured so that when a malfunction occurs in the kitchen facility, the user of the kitchen facility or a maintenance staff handles the malfunction and the information An acquisition unit that acquires at least one of failure diagnosis information for specifying a location where a failure has occurred, and at least one of the acquired handling information and failure diagnosis information is transmitted to the information processing apparatus possessed by the user or the maintenance staff A transmitting unit.

  In the kitchen facility malfunction support method according to the present invention, when a malfunction occurs in the kitchen facility, the user of the kitchen facility or the maintenance staff specifies the handling information for dealing with the malfunction and the location where the malfunction has occurred. Acquiring at least one of the failure diagnosis information for transmitting, and transmitting at least one of the acquired handling information and the failure diagnosis information to an information processing apparatus possessed by the user or the maintenance staff.

  The failure support program for a kitchen facility according to the present invention is a computer, where a failure occurs in the kitchen facility, the handling information for the user of the kitchen facility or the maintenance staff to cope with the failure, and the location where the failure has occurred Acquiring at least one of failure diagnosis information for specifying the information, and transmitting at least one of the acquired handling information and failure diagnosis information to an information processing apparatus possessed by the user or the maintenance staff This is a program for executing processing.

  ADVANTAGE OF THE INVENTION According to this invention, at least one of a diagnosis and a countermeasure can be performed promptly by the user or a maintenance person with respect to the malfunction which generate | occur | produced in the kitchen installation.

It is a block diagram of a maintenance management system. It is a functional block diagram of a server. It is a figure which shows an example of a user information database. It is a figure which shows an example of a countermeasure information database. It is a figure which shows an example of a status information database. It is a figure which shows an example of a failure diagnosis information database. It is a flowchart which shows the processing routine of a defect handling assistance program. It is a figure for demonstrating the flow of a display of countermeasure information. It is a flowchart which shows the processing routine of another malfunction support program.

  An embodiment of the present invention will be described.

  As shown in FIG. 1, the kitchen facility maintenance management system 10 according to the present embodiment has a configuration in which a server 12, an information accumulation device 14, and a smartphone 16 are connected via a network 18 as a failure countermeasure support device. is there. The kitchen equipment refers to a wide variety of equipment related to the kitchen, including, for example, cooking equipment, air conditioning equipment, lighting equipment, and the like used in the kitchen, but is not limited thereto.

  The information accumulation device 14 is connected to each of the sensors 22 attached to each of the plurality of kitchen facilities 20. 1 shows a case where one sensor 22 is attached to one kitchen facility 20, a plurality of sensors 22 may be attached to one kitchen facility 20. The sensor 22 may be attached to the kitchen facility 20 from the beginning or may be attached to the kitchen facility 20 later.

  In the present embodiment, the maintenance management system 10 acquires and manages state information related to the state of the kitchen facility 20 installed in a store that provides food and drink such as a general restaurant or a restaurant chain store. In addition, the maintenance management system 10 is provided for dealing with the malfunction of the smartphone owned by the user of the kitchen equipment 20 so that the user of the kitchen equipment 20 can cope with the malfunction of the kitchen equipment 20. Send action information. Thereby, the user can promptly cope with a problem occurring in the kitchen facility 20.

  Here, examples of the kitchen facility 20 include a stove that functions as a cooking heater, but are not limited thereto.

  A sensor 22 attached to the kitchen facility 20 detects the state of the kitchen facility 20.

  For example, when the kitchen equipment 20 is a stove, the sensor 22 detects the number of times of ignition of the stove as an example.

  The information accumulation device 14 accumulates state information regarding the state of each kitchen facility 20 detected by each sensor 22 and transmits it to the server 12 in response to a request from the server 12 or spontaneously.

  FIG. 2 shows a functional block diagram of the server 12. As shown in FIG. 2, the server 12 includes a control unit 30, a communication unit 32, a user information database 34, a countermeasure information database 36, a state information database 38, and a failure diagnosis information database 40. In the present embodiment, the case where the server 12 includes these databases will be described, but at least some of these databases may exist outside. These databases are updated as needed. For example, the user information database 34 is updated as needed when a new user is added or information about an existing user is changed. Further, the handling information database 36, the state information database 38, and the failure diagnosis information database 40 are updated as needed when a new kitchen facility is added or information about the existing kitchen facility is changed. The control unit 30 is an example of an acquisition unit, a management unit, and a calculation unit according to the present invention. Moreover, the communication part 32 is an example of the transmission part of this invention. The user information database 34 is an example of a storage unit of the present invention.

  The control unit 30 manages the user information database 34, the handling information database 36, the state information database 38, and the failure diagnosis information database 40. Note that database management refers to processing such as database registration, deletion, and editing.

  In addition, when a malfunction occurs in the kitchen facility 20, the control unit 30 obtains countermeasure information for the user of the kitchen facility 20 to cope with the malfunction from the countermeasure information database 36.

  As shown in FIG. 3, the user information database 34 is a database including information such as a user ID, equipment type, model, region, name, user contact information, and service center contact information as an example. The information included in is not limited to such information.

  Here, the “user ID” is information for identifying a user (owner or the like) who uses the kitchen facility 20 in a restaurant or the like, for example.

  The “equipment type” is information indicating the type of the kitchen facility 20, for example, the type of the kitchen facility 20 having different uses, such as “a stove”, “range hood”, and “flyer”.

  The “model” is information indicating the model of the kitchen facility 20 having the same use and different functions and / or performances. For example, there are multiple models that have different functions or different performance even in the same stove. In particular, since kitchen facilities used in restaurants and the like are often produced in a variety of small quantities, small-scale maintenance management is possible by managing model information.

  The “region” is region information indicating a place where the kitchen facility 20 is installed, that is, a use region where the kitchen facility 20 is used, and is, for example, an address.

  “Name” is the name of the user.

  The “user contact information” is information such as the user's telephone number and mail address.

  The “service center contact information” is information indicating the contact information of the service center in charge of the “region”, such as a telephone number or an e-mail address.

  When the user of the kitchen facility 20 gives an instruction to register, delete, edit, etc. using the smartphone 16, for example, the control unit 30 rewrites the user information database 34 according to the instruction content.

  As shown in FIG. 4, the handling information database 36 is a database including information such as equipment type, model, and handling information as an example, but the information included in the handling information database 36 is limited to these information. is not.

  Here, the “facility type” is the same as the “facility information” in the user information database 34 described above.

  The “model” is the same as the “model” in the user information database 34 described above.

  Further, “handling information” is information for the user himself to deal with the trouble when the trouble occurs in the “model” of the corresponding “equipment type”.

  As shown in FIG. 5, the status information database 38 is a database including information such as a user ID, equipment type, model, status information, and status information acquisition date and time, but the information included in the status information database 38 is The information is not limited to this.

  The “user ID” is the same as the “user ID” in the user information database 34 described above.

  The “facility type” is the same as the “facility information” in the user information database 34 described above.

  The “model” is the same as the “model” in the user information database 34 described above.

  The “state information” is error information indicating the content of an error occurring in the kitchen facility 20 detected by the sensor 22 attached to the corresponding kitchen facility 20.

  For example, when the kitchen equipment 20 is a stove, the sensor 22 detects the ignition state of the stove, so the “state information” is error information indicating the content of an error such as poor ignition.

  “Status information acquisition date / time” is information representing the date / time when “status information” was acquired. The control unit 30 acquires the state information acquired by each sensor 22 from the information accumulation device 14 via the communication unit 32 and stores it in the state information database 38. Thereby, the state information acquired by each sensor 22 is accumulated in the state information database 38 as a history.

  As shown in FIG. 6, the failure diagnosis information database 40 is a database including information such as the equipment type, model, and failure diagnosis specific flow information as failure diagnosis information, but is included in the failure diagnosis information database 40. Information is not limited to such information.

  The “equipment type” is the same as the “equipment type” in the user information database 34 described above.

  The “model” is the same as the “model” in the user information database 34 described above.

  “Failure diagnosis specifying flow information” is information indicating a flow of determination when specifying a fault location of the kitchen facility 20.

  In addition, when a malfunction such as a failure occurs in the kitchen equipment 20, the control unit 30 acquires handling information for dealing with the malfunction from the handling information database 36 and transmits it to the smartphone 16 owned by the user of the kitchen equipment 20. To do.

  In addition, when a failure such as a failure occurs in the kitchen facility 20, the control unit 30 acquires failure diagnosis information for identifying a location where the failure has occurred from the failure diagnosis information database 40, and the user of the kitchen facility 20 It transmits to the smartphone 16 which it owns.

  The smartphone 16 has a function of inputting defect information and transmitting it to the server 12 when a defect such as a failure occurs in the kitchen facility 20, a function of displaying countermeasure information corresponding to the defect information transmitted from the server 12, Failure support software (hereinafter also referred to as a failure support application) having a function for identifying a location where a failure has occurred is installed in advance. Therefore, when the kitchen facility 20 breaks down, the user activates the failure support application and inputs the failure information, and the server 12 transmits the handling information corresponding to the failure information and displays it on the screen of the smartphone 16. The As a result, the user himself / herself can quickly cope with the failure. In addition, when the user breaks down the kitchen equipment 20, when the trouble support application is started and trouble information is input, trouble diagnosis information corresponding to the trouble information is transmitted from the server 12 and displayed on the screen of the smartphone 16. Is done. As a result, the user himself / herself can quickly identify the location where the problem has occurred.

  The smartphone 16 is an example of an information processing apparatus according to the present invention. In the present embodiment, the smartphone 16 will be described as an example. However, the information processing apparatus is not limited to the smartphone 16 and other information processing apparatuses such as a mobile phone, a tablet terminal, and a personal computer may be used. Moreover, said each function which the smart phone 16 has is implement | achieved by a web server, and it may be made possible to use said each function by accessing a web server from the smart phone 16.

  Specifically, the control unit 30 includes, for example, a CPU, a ROM, a RAM that stores data, a non-volatile storage device that stores a later-described failure support program, a bus that connects these, and the like It is comprised including. The CPU executes a failure handling support process to be described later by reading a failure handling support program stored in the storage device.

  Next, as an operation of the present embodiment, a failure handling support process executed by the control unit 30 of the server 12 will be described with reference to a flowchart shown in FIG. The process illustrated in FIG. 7 is executed when failure information is received from the user's smartphone 16 or when error information is received from the information accumulation device 14.

  First, when a failure such as a failure occurs in the kitchen facility 20, the user activates a failure support application installed on the smartphone 16, and registers failure information including the user ID, the type of equipment in which the failure occurred, the model, etc. To do. When the defect information is registered, the smartphone 16 transmits the registered defect information to the server 12 via the network 18. Further, when the information accumulation device 14 receives error information from the sensor 22, it transmits this to the server 12.

  In step S <b> 100 of FIG. 7, it is determined whether failure information has been received from the user's smartphone 16. And when malfunction information is received from a user's smart phone 16, it transfers to step S102, and when that is not right, ie, when error information is received from the information integration | stacking apparatus 14, it transfers to step S108.

  In step S102, failure diagnosis specific flow information corresponding to the defect information received in step S100 is acquired from the failure diagnosis information database 40.

  In step S104, the received failure diagnosis specific flow information is transmitted to the smartphone 16.

  Thereby, the failure diagnosis specific flow is displayed on the smartphone 16. Here, the failure diagnosis specifying flow represents a flow of questions prepared for specifying a failure location. The user can specify the failure location by sequentially answering the questions according to the failure diagnosis specifying flow. When the user's answer ends and the fault diagnosis by the fault diagnosis specific flow ends, the diagnosis result including the answer result is transmitted from the smartphone 16 to the server 12.

  In step S106, the diagnosis result is received from the smartphone 16.

  On the other hand, in step S108, the failure location is identified based on the error information received from the information accumulation device 14. For example, the failure diagnosis specification flow used in step S102 can be used to specify the failure location.

  In step S110, medical certificate information is generated based on the diagnosis result received in step S106 or the diagnosis result obtained by the automatic failure diagnosis process in step S108. The medical certificate information includes information related to the user of the kitchen facility 20 in which the failure has occurred, and information such as the above-described diagnostic result. The generated medical certificate information may be stored in the user information database 34, for example, or may be stored as a separate database. And you may make it determine the replacement | exchange timing of the kitchen installation 20, etc. based on the log | history of medical certificate information.

  Note that, for example, the user may be able to transmit an image obtained by photographing the failure portion with the smartphone 16. In this case, the image transmitted from the user may be included in the medical certificate information.

  In step S112, it is determined whether or not the user or the maintenance staff can deal with the identified failure location. For example, the determination may be made using table data or the like indicating the correspondence between the failure location and information indicating whether or not the user or maintenance staff can handle the failure.

  If it is determined that the user or the maintenance staff can handle the identified failure location, the process proceeds to step S114. If it is determined that the problem cannot be handled, the process proceeds to step S118.

  In step S114, the handling information corresponding to the received defect information is acquired from the handling information database 36. That is, the handling information corresponding to the user ID included in the malfunction information, the equipment type where the malfunction occurred, and the model is acquired from the countermeasure information database 36.

  In addition, the user information database 34 is referred to, and service center contact information corresponding to the user ID included in the defect information is acquired as detailed information.

  Then, the service information is customized by adding the service center contact information acquired from the user information database 34 to the service information acquired from the service information database 36.

  In step S116, the customized handling information is transmitted to the smartphone 16 via the communication unit 32. Thereby, the countermeasure information corresponding to the registered defect information is displayed on the display of the smartphone 16.

  FIG. 8 shows an example of the flow of handling information displayed on the display of the smartphone 16. FIG. 8 is an example of the flow of display of handling information in the case where the equipment type in which the failure has occurred is a stove.

  As shown in FIG. 8, a screen for selecting one of “ignition failure”, “combustion failure”, “middle misfire”, and “others” is displayed on the smartphone 16 in order to confirm the type of stove failure to the user. Is displayed. The user selects a corresponding defect from these. Similarly, when the inspection location and the inspection content are sequentially selected, the improvement method, that is, the countermeasure information corresponding to the selected defect is displayed on the smartphone 16.

  For example, if “Ignition failure” is selected as the type of failure, “Gas plug” is selected as the inspection location, and “Is there any abnormality in the opening degree (YES)” selected as the inspection content? As the handling information to be displayed, a message “to fully open” is displayed on the smartphone 16. As a result, the user actually opens the gas tap of the stove.

  If “Ignition failure” is selected as the type of failure, “Damper” is selected as the inspection location, and “Check for clogging” is selected as the inspection content, A message “Clean” is displayed on the smartphone 16.

  As described above, even when a malfunction occurs, information that the user himself should deal with can be easily obtained, and the malfunction can be quickly dealt with.

  In addition, as shown in FIG. 8, when the user inputs to the smartphone 16 that the trouble is not resolved even if measures such as “opening the gas plug” and “cleaning” the damper are performed, the kitchen equipment 20 The telephone number “XXX-XXX-XXX” of the person in charge of the service center who accepts inspections, repairs, etc. is displayed on the smartphone 16. As a result, if the problem is not resolved, the user can contact the service center and request inspection, repair, and the like.

  On the other hand, in step S <b> 118, the contact information of the manufacturer of the kitchen facility 20 in which the problem has occurred is transmitted to the smartphone 16. Note that the contact information of the manufacturer may be included in, for example, the handling information database 36, or may be included in another database. From these databases, the contact information of the manufacturer of the kitchen facility 20 in which the malfunction has occurred may be included. Just get it.

  In step S120, the medical certificate information is transmitted to the information processing device of the manufacturer of the kitchen facility 20 in which the problem has occurred. Thereby, the manufacturer of the kitchen equipment 20 can prepare the repair parts according to the medical certificate information. In addition, it is not necessary for the repair staff of the manufacturer to visit the site and investigate the failure location, and the time to complete the repair can be shortened.

  As described above, in the present embodiment, even when a failure occurs in the kitchen facility 20, the user himself or the maintenance staff can perform a failure diagnosis for identifying a failure location on a wide variety of kitchen facilities. The failure location can be specified. In addition, since the handling information for coping with the malfunction is displayed on the smartphone 16 owned by the user, the user himself / herself or the maintenance staff can perform emergency processing and repair for various kitchen facilities. Therefore, it is possible to cope with it appropriately and promptly. Therefore, even when a wide variety of kitchen facilities such as restaurants are used, it is possible to avoid a situation in which business must be stopped.

  In addition, since the handling information is customized to include the contact information of the service center corresponding to the area where the user uses the kitchen facility 20, the user does not need to check the contact information of the service center, and the inspection can be performed quickly. You can request repairs.

  Note that at least a part of information exchange between the smartphone 16 and the server 12 may be performed by a paper medium. In addition, at least a part of information exchange between the server 12 and the information processing apparatus of the manufacturer of the kitchen facility 20 may be performed using a paper medium.

  Next, another failure handling support process executed by the control unit 30 of the server 12 will be described with reference to the flowchart shown in FIG. The process shown in FIG. 9 is repeatedly executed.

  When the user or the maintenance staff copes with the malfunction based on the handling information, the repair information including the repair content, the repair date and time, and the malfunction information for the malfunction can be transmitted from the smartphone 16 to the server 12. In addition, the user or maintenance staff can browse the repair information stored in the server 12. Further, the server 12 can be requested to check the equipment.

  First, in step S200, it is determined whether repair information has been received from the smartphone 16. If the determination is affirmative, the process proceeds to step S202. If the determination is negative, the process proceeds to step S204.

  In step S202, the repair contents included in the repair information received from the smartphone 16 are registered in the user information database 34. That is, the repair contents and the repair date and time are registered in association with the user ID, equipment type, and model of the defect information included in the repair information. Thus, the repair information is stored in the user information database 34 every time repair information is transmitted from the user or maintenance personnel.

  A user or maintenance staff can request the server 12 to browse repair information. In this case, the user or the maintenance staff operates the smartphone 16 to designate the equipment type and model desired to be browsed. Thereby, information such as the designated equipment type and model is transmitted from the smartphone 16 to the server 12 as a browsing request signal.

  Therefore, in step S204, it is determined whether a browsing request signal is received from the smartphone 16. If the determination in step S204 is affirmative, the process proceeds to step S206. If the determination is negative, the process proceeds to step S208.

  In step S206, the medical certificate information and the repair information corresponding to the browsing request signal are read from the user information database 34 and transmitted to the smartphone 16. Thereby, in the smart phone 16, the past medical certificate information and repair information can be browsed.

  The user or the maintenance staff can request the server 12 for information on the inspection time of the equipment. In this case, the user or the maintenance staff operates the smartphone 16 to designate the equipment type and model for which the inspection time information is desired. Thereby, information such as the designated equipment type and model is transmitted from the smartphone 16 to the server 12 as an inspection time request signal.

  Therefore, in step S208, it is determined whether an inspection time request signal is received from the smartphone 16. If the determination in step S208 is affirmative, the process proceeds to step S210. If the determination is negative, this routine is terminated.

  In step S210, based on the repair information stored in the user information database 34, the inspection time of the equipment type and model designated by the user or maintenance staff is calculated and transmitted to the smartphone 16. Specifically, based on the repair information stored in the user information database 34, the malfunction occurrence time at which the malfunction occurs is estimated. Then, a time before the estimated failure occurrence time, for example, a time several weeks to several months before the failure occurrence time is calculated as the inspection time.

  Thus, in this embodiment, since repair information is accumulate | stored in the server 12, a user or a maintenance worker can browse the past repair log | history, and can cope with a malfunction in a short time.

  In addition, since it is possible to know the guideline for the inspection time based on the past repair history, it is possible to prevent problems in advance.

  Note that the server 12 may periodically calculate the inspection time and voluntarily transmit the inspection time to the smartphone 16.

  Further, when the handling information, the medical certificate information, and the repair information are transmitted to the smartphone 16, service information that is convenient for the user of the smartphone 16 may be transmitted together.

  Further, for example, the kitchen facility 20 may be configured to have a function of automatically detecting a failure based on the detection result of the sensor 22 and directly transmitting failure information including the content of the detected failure to the service center.

  In addition, the kitchen equipment 20 is configured to have a voice recognition function and an automatic failure diagnosis function. When the user speaks the check contents, the check contents are recognized by the voice recognition function, and the automatic check function is used for the recognized check contents. It is good also as a structure which diagnoses a failure automatically by this.

  The embodiments of the present invention have been described above, but the present invention is not limited to the above, and it goes without saying that various modifications can be made without departing from the spirit of the present invention. Nor.

DESCRIPTION OF SYMBOLS 10 Maintenance management system 12 Server 14 Information accumulation apparatus 16 Smartphone 18 Network 20 Kitchen equipment 22 Each sensor 22 Sensor 30 Control part 32 Communication part 34 User information database 36 Handling information database 38 Status information database 40 Fault diagnosis information database

Claims (8)

Acquisition of at least one of handling information for a user of the kitchen equipment or a maintenance staff to deal with the malfunction and failure diagnosis information for specifying a location where the malfunction occurs when a malfunction occurs in the kitchen equipment And
A transmission unit that transmits at least one of the acquired handling information and the failure diagnosis information to an information processing apparatus that the user or the maintenance staff has;
A device for supporting the malfunction of kitchen facilities equipped with The kitchen facility malfunction support apparatus according to claim 1, further comprising a management unit that manages user information related to the user and at least one of the handling information and the failure diagnosis information. The failure acquisition support device for a kitchen facility according to claim 1, wherein the acquisition unit acquires detailed information about the kitchen facility, and acquires the handling information customized according to the detailed information. The kitchen facility malfunction support apparatus according to claim 3, wherein the detailed information includes contact information regarding a contact address of a service center that deals with a malfunction of the kitchen facility in a use area where the user uses the kitchen facility. A storage unit for storing repair information of the kitchen equipment transmitted from the information processing apparatus;
The said transmission part reads the requested | required said repair information from the said memory | storage part, when the browsing of the said repair information is requested | required from the said information processing apparatus, and transmits to the said information processing apparatus. The failure support support apparatus of the kitchen equipment as described in a term. A calculation unit that calculates the requested inspection time of the kitchen equipment when the inspection time of the kitchen equipment is requested from the information processing apparatus;
The failure response support apparatus for a kitchen facility according to any one of claims 1 to 5, wherein the transmission section transmits the inspection time calculated by the calculation section to the information processing apparatus. A step of acquiring at least one of handling information for a user or maintenance staff of the kitchen facility to cope with the malfunction and failure diagnosis information for specifying a location where the malfunction has occurred when a malfunction occurs in the kitchen facility; When,
Transmitting at least one of the acquired handling information and the failure diagnosis information to an information processing apparatus possessed by the user or the maintenance staff;
A support method for malfunction of kitchen facilities including On the computer,
A step of acquiring at least one of handling information for a user or maintenance staff of the kitchen facility to cope with the malfunction and failure diagnosis information for specifying a location where the malfunction has occurred when a malfunction occurs in the kitchen facility; When,
Transmitting at least one of the acquired handling information and the failure diagnosis information to an information processing apparatus possessed by the user or the maintenance staff;
A failure support program for kitchen equipment to execute processing including