JP2018120353A - Information processing apparatus - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method for people to work together with other people by collectively working on good behavior, and to acquire good behavior habits efficiently.SOLUTION: In a question information DB 60, a question to each member belonging to a predetermined group GK is stored in advance under the management of a question management unit 51. A question transmission control unit 52 transmits a question to member terminals 3-K1 to 3-KP. A reply analyzing unit 53 analyzes and processes reply information transmitted from the member terminals 3-K1 to 3-KP. A member information transmission control unit 54 transmits the analyzed and processed information to the plurality of member terminals 3-K1 to 3-KP.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an information processing apparatus.

  Conventionally, there is a support system for allowing young employees to make good behaviors habits in an environment where it is difficult for young employees to make good behaviors a habit (see, for example, Patent Document 1).

JP 2012-113393 A

However, such support by the conventional system is performed individually for each member belonging to the organization.
For this reason, the results of support belonged only to individual members, and very few people could be habituated by explaining the importance of good behavior.

  The present invention has been made in view of such circumstances, and by working together as a group on good behavior habits, it is possible to work together with others and to acquire good behavior habits efficiently. With the goal.

In order to achieve the above object, an information processing apparatus according to an embodiment of the present invention provides:
In an information processing apparatus that performs support for customizing the behavior of each of a plurality of members constituting a predetermined group,
A question management unit that manages one or more questions created in advance for the purpose of causing each of the members to acquire a predetermined behavior,
An inquiry transmission control unit that executes control to transmit an inquiry scheduled to be delivered to the respective terminals of the plurality of members at a predetermined timing on a predetermined day among the one or more questions managed by the question management unit; ,
An answer analysis unit that accumulates each of the answers to the question transmitted to each of the plurality of members, classifies the accumulated answers as a unit, organizes, and systematizes;
For members who perform control to transmit the response history information, analysis results by the response analysis unit, or processing information thereof to the plurality of member terminals in the same format as information in units of the predetermined group An information transmission control unit;
Is provided.

  According to the present invention, it is possible to work together with others by tackling good behavior habits as a group, and it is possible to acquire good behavior habits efficiently.

1 shows an overall configuration of an information processing system according to an embodiment of the present invention. It is a block diagram which shows the hardware constitutions of a server among the information processing systems of FIG. It is a functional block diagram which shows the functional structure of the server of the hardware constitutions of FIG. It is a figure which shows the outline | summary of a series of processes between the server 1 and the member terminal 3 among the processes of the information processing system of FIG. It is a figure which shows the specific example of the question memorize | stored in DB of the server of FIG. It is a figure which shows the example of the image for displaying the content of the question displayed on the member terminal 3 of FIG. 3, and inputting the reply with respect to it. It is a figure which shows the example of the image which shows the information for members displayed on the member terminal 3 of FIG. It is a figure which shows the example of the image which shows the information for members displayed on the member terminal 3 of FIG. It is a figure which shows the example of the image which shows the information for members displayed on the member terminal 3 of FIG. It is a figure which shows the outline | summary of a series of processes between the server 1 and the administrator terminal 2 among the processes of the information processing system of FIG. It is a figure which shows the example of the image which shows the information for managers displayed on the manager terminal of FIG. It is a flowchart explaining the flow of the habitization assistance service process performed by the server of FIG. It is a figure which shows the outline of the contact request | requirement with respect to the administrator terminal of another group from the administrator terminal of a predetermined group.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 shows the overall configuration of an information processing system according to an embodiment of the present invention.

  The information processing system shown in FIG. 1 includes a server 1 and various terminals operated by members and managers belonging to n groups G1 to Gn (n is an arbitrary integer value of 1 or more) such as the Internet. It is configured by being connected to each other via a predetermined network N.

  Here, the groups G1 to Gn are each department in the company, for example, and are composed of one or more managers (in this example, one person such as the head of each department for convenience) and a predetermined number of members. . Each of the administrator and each member shall operate one or more information processing apparatuses such as a smartphone (in this example, for convenience). Hereinafter, a terminal operated by an administrator is referred to as an “administrator terminal”. A terminal operated by a member is called a “member terminal”.

  The number of members varies depending on each department. For example, in group G1, there are m members (m is an arbitrary integer value of 1 or more independent of n), and there are p members (p is in group Gn). , N, and m are members of an arbitrary integer value of 1 or more independent of each other.

That is, in the group G1, the administrator terminal 2-1 and each of the member terminals 3-11 to 3-1m are connected to the network N.
Here, each of the administrator terminal 2-1 and the member terminals 3-11 to 3-1m belongs to the same group G1.
In the group Gn, the administrator terminal 2-n and each of the member terminals 3-n1 to 3-nq are connected to the network N.
Here, each of the member terminals 3-11 to 3-1m and each of the member terminals 3-n1 to 3-nq are member terminals owned by members belonging to different groups.

  Hereinafter, when it is not necessary to individually distinguish the groups G1 to Gn, these are collectively referred to as “group G”. When referred to as “group G”, the administrator terminals 2-1 to 2-n are collectively referred to as “manager terminal 2”. Furthermore, when it is not necessary to distinguish each member individually, the member terminals 3-11 to 3-np are collectively referred to as “member terminal 3”.

  Here, in the information processing system, the server 1 sends the same question to each member of a predetermined group G (in the example of FIG. 1, each of the groups G1 to Gn) to each member terminal of each member belonging to the group G. 3 to send.

Here, the question is a question presented to each member in order to encourage the member's behavior to be a good behavior and to make it a habit. As will be described later in detail, as described above, this question is transmitted from the server 1 to the member terminal 3 and presented to each member.
There are no specific rules regarding the specific content of the question, but there are competencies that make good behavior habits, such as “Do you greet you first?” In the form of the behavior and characteristics of the best performers).

Each member belonging to the predetermined group G operates its own member terminal 3 to input an answer to the question and transmits it to the server 1.
The server 1 accumulates each answer from each member, and classifies, organizes, and organizes the accumulated answers by group G as a unit. Then, the server 1 transmits the response history information, the analysis result, or the processing information thereof to each member terminal 3 belonging to the group G in the same format as information with the group G as a unit. Note that information in the same format transmitted to each of the member terminals 3 belonging to the group G in units of the group G is hereinafter referred to as “member information”. In this embodiment, the member information includes, in addition to the response history information, analysis results, or processing information thereof, evaluations made by the administrator as described below.

In other words, in the information processing system, the server 1 transmits response history information, analysis results, or processing information thereof, that is, information in units of the group G, to the administrator terminal 2 of the predetermined group G. Note that information that is group-unit information and is transmitted to the administrator terminal 2 belonging to the group G is hereinafter referred to as “manager information”.
The manager operates the manager terminal 2 to obtain manager information, and evaluates the group G while referring to the contents of the manager information. This evaluation is transmitted from the administrator terminal 2 to the server 1.
When the server 1 obtains the evaluation, the server 1 transmits the information for the predetermined group and unit as information for the member in the same format to each member terminal 3 belonging to the group G.

Here, the evaluation is an evaluation of the entire group G with respect to an answer (including no answer) to the question of each member by the manager of each group G.
As will be described later, the manager terminal 2 collectively displays information for managers including the contents of answers for each member question belonging to each group (if there is no answer). The manager of each group evaluates “good”, “bad”, etc. for the entire group G based on this manager information.

  By applying the information processing system having the configuration shown in FIG. 1, it is possible to tackle a group G instead of individual members in a predetermined group G (in the example of FIG. 1, each of the groups G1 to Gn). As a result, good behavior habits can be acquired for the behavior of each of the members constituting the group G.

  FIG. 2 is a block diagram showing a hardware configuration of the server 1 in the information processing system of FIG.

  The server 1 includes a CPU (Central Processing Unit) 21, a ROM (Read Only Memory) 22, a RAM (Random Access Memory) 23, a bus 24, an input / output interface 25, an output unit 26, an input unit 27, A storage unit 28, a communication unit 29, and a drive 30.

The CPU 21 executes various processes according to a program recorded in the ROM 22 or a program loaded from the storage unit 28 to the RAM 23.
The RAM 23 appropriately stores data necessary for the CPU 21 to execute various processes.

  The CPU 21, ROM 22, and RAM 23 are connected to each other via a bus 24. An input / output interface 25 is also connected to the bus 24. An output unit 26, an input unit 27, a storage unit 28, a communication unit 29, and a drive 30 are connected to the input / output interface 25.

The output unit 26 includes a display, a speaker, and the like, and outputs various types of information as images and sounds.
The input unit 27 includes a keyboard, a mouse, and the like, and inputs various information.

The storage unit 28 includes a hard disk, a DRAM (Dynamic Random Access Memory), and the like, and stores various data.
The communication unit 29 communicates with other devices (the manager terminal 2 and the member terminal 3 in the example of FIG. 1) via the network N including the Internet.

A removable medium 40 composed of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately attached to the drive 30. The program read from the removable medium 40 by the drive 30 is installed in the storage unit 28 as necessary.
The removable medium 40 can also store various data stored in the storage unit 28 in the same manner as the storage unit 28.

The administrator terminal 2 and the member terminal 3 are configured with a smartphone or the like.
The hardware configuration of the administrator terminal 2 is basically the same as that of the server 1, and the description thereof is omitted here. The administrator terminal 2 and the member terminal 3 are different from the server 1 in that a touch panel is adopted as an input / output inner face, but the touch panel will be described later.

  FIG. 3 is a functional block diagram showing a functional configuration of the server 1, the administrator terminal 2, and the member terminal 3 having the hardware configuration of FIG.

In the CPU 21 of the server 1, as shown in FIG. 3, a question management unit 51, a question transmission control unit 52, an answer analysis unit 53, a member information transmission control unit 54, and an administrator information transmission control unit 55. And the evaluation acquisition part 56 functions.
A question information DB 60 is provided in one area of the storage unit 28. The question information DB 60 stores a plurality of question data in advance.

  The administrator terminal 2 includes at least a touch panel 71, a communication unit 72, and a CPU 73 as hardware.

The touch panel 71 includes an input unit 174 and a display unit 173.
The input unit 174 includes, for example, a capacitance type or resistive film type (pressure sensitive) position input sensor stacked on the display unit 173, and detects the coordinates of the position where the touch operation is performed.
Here, the touch operation refers to an operation of touching or approaching an object with respect to the input unit 174. The object in contact with or close to the input unit 174 is, for example, a player's finger or a touch pen. Hereinafter, the position where the touch operation is performed is referred to as “touch position”, and the coordinates of the touch position are referred to as “touch coordinates”.
The display unit 173 is configured by a display such as a liquid crystal and displays various images.
Thus, in this embodiment, the input unit 174 and the display unit 173 constitute a touch panel.

  In the CPU 73 of the administrator terminal 2, as shown in FIG. 3, an administrator information reception control unit 171, an administrator information display control unit 172, an evaluation acquisition unit 175, and an evaluation transmission control unit 176 function. To do.

  In the CPU 93 of the member terminal 3, as shown in FIG. 3, an inquiry reception control unit 191, a display control unit 192, an answer acquisition unit 195, an answer transmission control unit 196, and a member information reception control unit 197 Function.

Here, the inquiry management part 51 thru | or the member information transmission control part 54 among the functional structures of the server 1 are demonstrated in detail, referring FIG.
FIG. 4 is a diagram showing an outline of a series of processing between the server 1 and the member terminal 3 in the processing of the information processing system of FIG.

  The question management unit 51 uses a question information DB 60 to create one or more questions that have been created in advance and are intended to cause each of the six members of the group GK to acquire a predetermined action. Manage.

Here, a specific example of the question managed in the question information DB 60 will be described with reference to FIG.
FIG. 5 shows an example of questions stored in the question information DB 60 of the server 1.
A plurality of questions are included in the behavior habit list 200 and stored in the question information DB 60 of the server 1.
The question of this embodiment is for providing support for making the behavior of each of a plurality of members constituting the group GK habitual.
Such customs are classified into a plurality of categories. For example, there are categories such as “observe manner rules” and “receive work instructions”.
Furthermore, one category (custom) is classified into a plurality of types of competencies. For example, there are competencies such as “speak brightly” or “provide a pleasant answer”.
In order for each member of the group GK to wear one competency, a plurality of questions are prepared for each competency. For example, questions such as “Do you greet yourself first” or “Do you greet with a voice that brightens your partner's feelings” to acquire the competence of “Responding comfortably” Exists.

Returning to FIG. 4, the inquiry transmission control unit 52 belongs to the group GK at a predetermined timing on a predetermined day, among the one or more questions managed by the question management unit 51 using the question information DB 60. Control to transmit from each of the plurality of member terminals 3 (member terminals 3-K1 to 3-K6 in the example of FIG. 4) from the communication unit 29 is executed.
For example, in the example of FIG. 4, the question “Do you greet yourself?” Is controlled by the inquiry transmission control unit 52 from the server 1 to a plurality of member terminals 3 belonging to the group GK (members in the example of FIG. 4). It is transmitted to each of the terminals 3-K1 to 3-K6).

Returning to FIG. 3, the question reception control unit 191 of the member terminal 3 executes control to cause the communication unit 72 to receive the question transmitted from the server 1, and acquires the question.
The display control unit 192 executes control for causing the display unit 193 to display information regarding the question.

  The member visually recognizes the “information about the question” displayed on the display unit 193 in this way, and inputs an answer to the question by operating the input unit 194.

  FIG. 6 is a diagram illustrating an example of an image for displaying the content of the question displayed on the member terminal 3 and inputting an answer to the content.

FIG. 6A shows an image 300A for displaying the contents of questions to a plurality of members belonging to the group Gk and inputting answers to the questions.
FIG. 6B shows an image 300B for displaying the contents of the questions for a plurality of members belonging to the loop Gk and inputting the answers to the questions.

The image 300A is provided with a display field 310 for displaying the contents of a question and a button 320 for selecting an answer to the question in order from the top.
That is, in the case of a question pattern in which one of the options A to D is selected as an answer, the image 300A is adopted.

The image 300B is provided with a display field 330 for displaying the contents of the question and an input field 340 for inputting an answer to the question in text from the top.
That is, in the case of a question pattern in which an answer is input as text, the image 300B is adopted.

Returning to FIG. 3, the answer acquisition unit 195 acquires an answer input (selected) by the member via the input unit 194 with respect to the image 300A or the image 300B.
The response transmission control unit 196 executes control for transmitting the response from the communication unit 92 to the server 1.

  As illustrated in FIG. 4, the answer analysis unit 53 responds to a question transmitted to each of a plurality of member terminals 3 (member terminals 3-K1 to 3-K6 in the example of FIG. 4) in the group GK. When the answer is transmitted from each of the plurality of member terminals 3, they are acquired via the communication unit 29. Then, the answer analyzing unit 53 accumulates each of the answers of a plurality of members in the group GK, and classifies, organizes, and systematizes the accumulated answers in units of the group GK.

The member information transmission control unit 54 uses a plurality of member terminals in the group GK with the response history information, the analysis result by the answer analysis unit, or processing information thereof in the same format as member information in units of the group Gr. 3 is controlled to transmit from the communication unit 29 respectively.
More precisely, the member information includes an evaluation of the group GK by the administrator, as will be described later.

Returning to FIG. 3, the member information reception control unit 197 of the member terminal 3 executes control for causing the communication unit 92 to receive the member information transmitted from the server 1 and acquires the member information.
The display control unit 192 executes control for causing the display unit 193 to display the member information.

  7 to 9 are diagrams showing examples of images showing member information displayed on the member terminal 3.

In the image 400A of FIG. 7, in order from the top, a display column 401 that displays the contents of the questions (questioned by each member last time), a display column 402 that shows a time series transition of the answer results of the group GK, A display field 403 indicating the ranking results of a plurality of groups G1 to GN is provided.
Here, in the display column 401, when a predetermined condition is satisfied, the answer result 404 of the group GK indicated by the distribution state of the answer result of each member for the displayed question is also displayed.
In addition, among the ranking results displayed in the display field 403, the ranking result for the group GK is displayed in a display form different from other groups G such as coloring.

  Although details will be described later, the manager evaluates the entire group GK (for example, Good / Bad) based on each member's answer to the question. A symbol 405 indicating this evaluation is also displayed in the display column 401. Specifically, for example, a smile face image corresponding to Good or an angry face image corresponding to Bad is displayed as the symbol 405.

Such member information displayed by the image 400A is information about the entire group GK and is transmitted to the plurality of member terminals 3 belonging to the group GK in a unified format.
Each of the plurality of members belonging to the group GK can visually recognize the member information displayed on the display unit 193, and can recognize information on the entire group GK regarding the answer to the previous question. In this way, it is possible to tackle with a group called group G instead of individual members, and as a result, it is possible to acquire good behavioral habits for the actions of each of the members constituting the group G.

  In the image 400B of FIG. 8, a display column 411 displaying a list in which the history of each evaluation of the manager for the group GK is arranged in time series, and the history of action of the group GK for each of these evaluations in time series. A display field 412 for displaying the arranged list is provided.

The image 400C of FIG. 9 is provided with a button 421 for displaying the history of the group GK results (results of the entire group GK based on the answer results of each member) for each category.
The member can visually recognize the image 430 indicating the result of the group GK for the desired category by pressing the button 421 on which the desired category is displayed.
This image 430 is provided with an image 431 showing the transition of the result of the desired category group GK, and a memo column 432 and a memo column 433 in which various comments are displayed.

Next, of the functional configuration of the server 1, mainly the manager information transmission control unit 55 and the evaluation acquisition unit 56 will be described in detail with reference to FIG.
FIG. 10 is a diagram showing an outline of a series of processes between the server 1 and the administrator terminal 2 among the processes of the information processing system of FIG.

As described above with reference to FIG. 4, when a question is transmitted from the server 1, the plurality of member terminals 3 (member terminals 3-K1 to 3-K6 in the example of FIG. 10) Obtained from the member and sent to the server 1.
Then, the answer analysis unit 53 of the server 1 accumulates each answer of a plurality of members in the group GK, and classifies, organizes, and systematizes the accumulated answers in units of the group GK.

  The manager information transmission control unit 55 uses the same format as the manager information with the group Gr as a unit for the history information of the answers, the analysis result by the answer analysis unit, or the processing information thereof as a unit. To transmit from the communication unit 29.

Returning to FIG. 3, the manager information reception control unit 171 of the manager terminal 2 -K executes control for receiving the manager information transmitted from the server 1 by the communication unit 72, and the manager information is received. To get.
The manager information display control unit 172 executes control for causing the display unit 173 to display the manager information.

  FIG. 11 is a diagram illustrating an example of an image indicating information for manager displayed on the manager terminal 2.

In the image 500 of FIG. 11A, a display column 501 showing the time-series transition of response results of a plurality of groups G1 to GN (company), and a plurality of groups G1 to GN (company) in order from the top. There are provided a display column 502 for displaying the correct answer rate of the member's answers and the response rate, and a display column 403 for displaying the ranking results of the plurality of groups G1 to GN.
Here, the display field 403 is also provided with a button for making an evaluation (Good / Bad) for the group GK of the administrator himself.

The image 510 in FIG. 11B is displayed in order from the top, a display column 511 displaying the contents of questions (questioned by each member last time), the correct answer rate (completed) of each member of the group G, A display field 512 in which the response rate is displayed, a display field 513 in which each answer result of each member of the group G is displayed, and a button 514 for displaying a list of the latest unanswered members among the members in the group G; And a display column 515 indicating a time-series transition of the answer results of the group GK.
The administrator can visually recognize the list 530 of the latest unanswered members among the members of the group G by pressing the button 514.

  In the image 520 of FIG. 11C, the achievement level of the group GK for each question about a predetermined category is displayed.

Returning to FIG. 3, the manager uses the images 500 to 520 indicating the manager information displayed on the display unit 173 to input the evaluation by the manager of the group GK via the input unit 174.
The evaluation acquisition unit 175 acquires the evaluation from the input unit 174.
The evaluation transmission control unit 176 transmits the evaluation to the server 1 via the communication unit 72.

Returning to FIG. 10, the evaluation acquisition unit 56 acquires the evaluation by the manager of the group GK via the communication unit 29 and provides it to the member information transmission control unit 54.
Further, the member information transmission control unit 54 includes a plurality of member terminals 3 (member terminals in the example of FIG. 10) in the same format including the evaluation by the manager of the group GK in the member information in units of the group GK. 3-K1 to 3-K6) are transmitted.

The above-described series of processing executed by the server 1 having the functional configuration described with reference to FIGS. 3 to 10 is hereinafter referred to as “customized support service processing”.
Next, with reference to FIG. 12, the flow of the habitualization support service process executed by the server 1 having the above-described functional configuration will be described.
FIG. 12 is a flowchart for explaining the flow of habitualization support service processing by the server 1 of FIG.

  In step S <b> 1, the question management unit 51 of the server 1 acquires information about the question from the question information DB 60.

  In step S <b> 2, the inquiry transmission control unit 52 transmits information related to the inquiry acquired in step S <b> 1 to the plurality of member terminals 3 belonging to the group G.

In step S <b> 3, the answer analyzing unit 53 acquires the answer of the plurality of member terminals 3 that have sent the answer.
In step S4, the answer analysis unit 53 determines whether a predetermined time has elapsed.
If the predetermined time has not yet elapsed, it is determined as NO in step S4, and the process returns to step S3. That is, until the predetermined time elapses, the loop process of steps S3 and S4 is repeatedly executed, and each time a response is transmitted from each of the plurality of member terminals 3, the response is acquired by the response analysis unit 53. Is done. Of course, when a member has not answered yet, no response is transmitted from the member terminal 3 of the member.
Thereafter, when a predetermined time has elapsed, it is determined as YES in Step S4, and the process proceeds to Step S5.

In step S5, the answer analysis unit 53 analyzes and processes the answers acquired from the plurality of member terminals 3 in step S3.
In step S6, the manager information transmission control unit 55 transmits the information analyzed and processed in step S5 to the manager terminal 2 as manager information.

In step S <b> 7, the evaluation acquisition unit 56 determines whether or not there is an evaluation reply from the administrator terminal 2.
When evaluation is not transmitted from the administrator terminal 2, it determines with it being NO in step S7, and a process is returned to step S7. That is, until the evaluation is transmitted from the manager terminal 2, the determination process in step S7 is repeated. Then, when evaluation is transmitted from the administrator terminal 2, it determines with it being YES in step S7, and a process progresses to step S8.

  In step 8, the evaluation acquisition unit 56 acquires the evaluation transmitted from the administrator terminal 2.

  In step 9, the member information transmission control unit 54 transmits member information including evaluation to the member terminal 3.

In step 10, the server 1 determines whether or not there is an instruction to end the process.
Here, the instruction to end the process is not particularly limited, but in this embodiment, the server 1 is powered off.
That is, when the server 1 is powered off, it is determined as YES in step S10, and the habitualization support service process of the server 1 is ended.
In contrast, unless the server 1 is powered off, it is determined NO in step S10, the process returns to step S1, and the subsequent processes are repeated.

  Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, and the like within the scope that can achieve the object of the present invention are included in the present invention. It is.

For example, an administrator of a predetermined group GK can request contact with an administrator of another group GT (T is an integer value other than K among 1 to n) as necessary.
FIG. 13 is a diagram illustrating a schematic example when a contact request is made from the administrator terminal 2-K of a predetermined group GK to the administrator terminal 2-T of another group GT.

The manager of the group GK uses the administrator terminal 2-K to receive opinions and advice from other group GT managers regarding the behavior of the members of the group GK he manages and the achievement status of good behavior habits. It is possible to contact the administrator terminal 2-T and the server 1 of the other group GT by operating them.
For example, a HELP button may be mounted on the manager terminal 2 so that the manager of the group GK can contact managers of other groups when the HELP button is pressed.
Specifically, for example, as illustrated in FIG. 13, a contact request from the administrator terminal 2-K is transmitted to the server 1.
That is, the relay unit 800 of the server 1 accepts a contact request from the manager of the predetermined group GK to the manager of another group GK having the question transmitted on the predetermined day as a member. This is notified to the administrator terminal 2-T of the other group GT.
By implementing such a mechanism, the manager of the group GK can make contact with the managers of other group GTs, the behavior of the members of the group GK managed by himself, the achievement status of good behavior habits, etc. Can receive opinions and advice from other group GT managers.
As a result, the manager of the predetermined group GK can guide the behavior of the members of the group GK managed by the manager and the achievement status of good behavior habits in a better direction.

For example, in the above-described embodiment, the server 1 to which the present invention is applied may have a remind function.
For example, it is assumed that the server 1 transmits, to the member terminal 3, the inquiry information “Do you greet first?” Regarding the predetermined group G.
Thereafter, the server 1 continues to sequentially transmit the same question to the member terminal 3 until each member becomes a habit.
Specifically, for example, the same question is repeatedly transmitted until “introduction period”, “improvement period”, and “fixation period”.
Then, when the “transition / continuation period” is reached, the server 1 starts to send a question different from the above question to the member terminal 3, assuming that the above question has become a habit, The different questions are repeatedly transmitted sequentially.

Here, even in the “transition / continuation period” and the “fixation period”, the server 1 asks the “introduction period” or the like in order to recognize again whether each member is executing the behavior habit once established. May be periodically transmitted to the member terminal 3.
Thereby, each member of the group can recognize again whether or not an action is being performed on the inquiry information even after the “fixing period” has passed.

  Further, for example, the hardware configuration shown in FIG. 2 described above is merely an example for achieving the object of the present invention, and is not particularly limited.

  Further, the functional block diagram shown in FIG. 3 is merely an example, and is not particularly limited. That is, it is sufficient that the information processing apparatus has a function capable of executing the above-described series of processing as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG. .

Further, the location of the functional block is not limited to that shown in FIG.
In addition, one functional block may be constituted by hardware alone, software alone, or a combination thereof.

  When the processing of each functional block is executed by software, a program constituting the software is installed on a computer or the like from a network or a recording medium.

  The computer may be a computer incorporated in dedicated hardware. The computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or personal computer other than a server.

  The recording medium including such a program is not only constituted by a removable medium distributed separately from the apparatus main body in order to provide a program to each member, but is also pre-installed in the apparatus main body to each member. It is composed of a provided recording medium or the like.

  In the present specification, the steps for describing the program recorded on the recording medium are not limited to the processing performed in time series according to the order, but may be performed in parallel or individually even if not necessarily performed in time series. The process to be executed is also included.

In summary, the information processing apparatus to which the present invention is applied only needs to have the following configuration, and can take various embodiments.
That is, an information processing apparatus to which the present invention is applied
In an information processing apparatus that performs support for customizing the behavior of each of a plurality of members constituting a predetermined group,
A question management unit (for example, the question management unit 51 in FIG. 3) that manages one or more questions created in advance for the purpose of causing each of the members to acquire a predetermined action,
Among the one or more questions managed by the question management unit, a question transmission control unit that executes control for transmitting a question to be distributed to each terminal of the plurality of members at a predetermined timing on a predetermined day ( For example, the inquiry transmission control unit 52) of FIG.
An answer analysis unit (for example, FIG. 3) that accumulates each answer to the question transmitted to each of the plurality of members, classifies, organizes, and systematizes the accumulated answer in units of the predetermined group. Answer analysis unit 53),
For members who perform control to transmit the response history information, analysis results by the response analysis unit, or processing information thereof to the plurality of member terminals in the same format as information in units of the predetermined group An information transmission control unit (for example, member information transmission control unit 54 in FIG. 3);
Is provided.

Thereby, it becomes possible to make the behavior of each of a plurality of members (for example, employees) constituting a predetermined group (for example, each department in the company) into a good behavior habit.
In other words, for a certain period of time (for example, half a year), all members of the group are asked questions to develop positive habits. Each member of the group answers those questions and receives feedback on the results of the group as a whole. In this way, it is possible to tackle with a group called group G instead of individual members, and as a result, it is possible to acquire good behavioral habits for the actions of each of the members constituting the group G.

Here, the member information transmission control unit further includes:
An administrator information transmission control unit (for example, the administrator information transmission control unit 55 in FIG. 3) that performs control to transmit the information in units of the predetermined group to a terminal of the administrator of the predetermined group;
An evaluation acquisition unit that acquires the evaluation by the administrator of the predetermined group from the terminal of the administrator based on the information about the question transmitted on the predetermined day in units of the predetermined group ( For example, the evaluation acquisition unit 56) of FIG.
Further comprising
The member information transmission control unit further performs the evaluation by the administrator of the predetermined group on the terminals of the plurality of members in the same format in addition to the information of the predetermined group and unit. Control to transmit each (for example, member information transmission control unit 54 in FIG. 3),
be able to.

  Thereby, each member can recognize the evaluation of the manager, and can easily acquire good behavior habits.

  The administrator terminal accepts a contact request from the administrator of the predetermined group to another group administrator who has the question transmitted on the predetermined day as a member. A relay unit (for example, the relay unit 800 in FIG. 13) that notifies the manager of the other group to the effect can be further provided.

Thereby, the manager of the group can contact the manager of another group.
The manager of the group can receive the opinions and advices of the managers of other groups, and how the behavior of each member can be learned well in each group. You can guide your group in a better direction.

DESCRIPTION OF SYMBOLS 1 ... Server 2 ... Administrator terminal 3 ... Member terminal 21 ... CPU
22 ... ROM
23 ... RAM
24 ... Bus 25 ... I / O interface 26 ... Output unit 27 ... Input unit 28 ... Storage unit 29 ... Communication unit 30 ... Drive 40 ... Removable media 51 ...・ Question management unit 52 ... Question transmission control unit 53 ... Response analysis unit 54 ... Information transmission control unit for members 55 ... Information transmission control unit for managers 56 ... Evaluation acquisition unit 57・ Relay section 60 ... Question information DB
G, G1, Gn, Gk, GT ... Group 2, 2-1, 2-n ... Administrator terminal 3, 3-11, 3-1m, 3-n1, 3-np ... Member terminal N ... Network

Claims (3)

In an information processing apparatus that performs support for customizing the behavior of each of a plurality of members constituting a predetermined group,
A question management unit that manages one or more questions created in advance for the purpose of causing each of the members to acquire a predetermined behavior,
An inquiry transmission control unit that executes control to transmit an inquiry scheduled to be delivered to the respective terminals of the plurality of members at a predetermined timing on a predetermined day among the one or more questions managed by the question management unit; ,
An answer analysis unit that accumulates each of the answers to the question transmitted to each of the plurality of members, classifies the accumulated answers as a unit, organizes, and systematizes;
For members who perform control to transmit the response history information, analysis results by the response analysis unit, or processing information thereof to the plurality of member terminals in the same format as information in units of the predetermined group An information transmission control unit;
An information processing apparatus comprising: An information transmission control unit for administrator that performs control to transmit the information in units of the predetermined group to a terminal of an administrator of the predetermined group;
An evaluation acquisition unit for acquiring the evaluation by the administrator of the predetermined group from the terminal of the administrator based on the information about the predetermined group transmitted on the predetermined day as a unit; ,
Further comprising
The member information transmission control unit further performs the evaluation by the administrator of the predetermined group on the terminals of the plurality of members in the same format in addition to the information of the predetermined group and unit. Control each transmission,
The information processing apparatus according to claim 1. Accepting a contact request from the administrator of the predetermined group to another group of managers who are members of the question transmitted on the predetermined date, and indicating that the contact request has been made, Relay section to notify the administrator,
The information processing apparatus according to claim 1, further comprising:

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