JP2018043836A - Elevator system and elevator - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technology capable of reducing a burden on a maintenance worker when a customer is absent in a procedure for receiving an approval of a report on an elevator maintenance inspection work.SOLUTION: An elevator system 100 is configured by connecting an elevator 200 and a monitoring center server 410 for monitoring the elevator 200 at a location other than the elevator 200 with each other via a communication line 300. The elevator system includes: a report storage section 231 for storing a report on a maintenance inspection result of the elevator 200 and report information in which status of the report is recorded in association with each other; and a report management section 232 for outputting the report for display on a predetermined display device in response to a request from a customer 221, receiving an instruction to change the status in the report information from the customer 221 and updating the report information in accordance with the received instruction.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a management technique for a report of elevator maintenance inspection work results. In particular, it relates to a technique for managing reports electronically.

  After carrying out work such as checking the elevator, maintenance workers who have done the work on site will produce a report on site and receive approval from the customer. The approval procedure is generally a method in which a created report is printed on paper, and a customer signs it on the paper or presses a seal. In recent years, a paperless operation has been proposed in which a report is displayed on a screen of a tablet, a smartphone, or the like, and an electronic signature is received from a customer on the screen.

  As background art of this field, there is JP-A-2004-240675 (Patent Document 1). In this patent document 1, in order to support the creation of a report for reporting the result of equipment repair work, a report creation support means for displaying an item requiring input and supporting the report creation work, a report When a report is created by means of inputting the customer's handwritten signature in the document and the report creation support means, to the repair department in charge of repairing the equipment at the request of the equipment repair requester A repair completion report, comprising means for making the report available for browsing via a network using an arbitrary terminal device at a relay destination where the repair work has been relayed A terminal device is shown.

JP 2004-240675 A

  However, according to the technique disclosed in Patent Document 1, the customer performs a signature on the terminal device. Therefore, when the customer is absent, the maintenance worker needs to revisit the customer by bringing the terminal device. Alternatively, it is necessary to return to the affiliated sales office and print out the created report and mail it. In any case, when the customer is absent, the burden on the maintenance worker is large.

  The present invention has been made in view of the above circumstances, and provides a technique capable of reducing the burden on maintenance workers when a customer is absent in a procedure for obtaining approval in a report on elevator maintenance and inspection work. Objective.

  In order to achieve the above object, an elevator system according to the present invention is an elevator system configured by connecting an elevator and a monitoring center server that monitors the elevator outside the elevator via a communication line. A report storage unit that stores the report of the elevator maintenance inspection result and the report information that records the status of the report in association with each other, and outputs the report to a predetermined display device, and the report A report management unit that updates the report information in accordance with an instruction to change the status in the information.

  ADVANTAGE OF THE INVENTION According to this invention, the burden of the maintenance worker when a customer is absent can be reduced in the procedure which receives approval for the report of the maintenance inspection work of an elevator. Problems, configurations, and effects other than those described above will be clarified by the following description of embodiments.

1 is an overall view showing a configuration of an embodiment of an elevator system according to the present invention. It is a hardware block diagram of the main components of the elevator system of embodiment of this invention. It is a functional block diagram of a monitoring device of an embodiment of the present invention. It is explanatory drawing for demonstrating an example of the report information of embodiment of this invention. (A) is explanatory drawing of the example of a registration reception screen of embodiment of this invention. (B) is an explanatory view of an example of an erasure instruction acceptance screen according to the embodiment of the present invention. (C) is explanatory drawing of the example of a customer instruction reception screen. It is a functional block diagram of the monitoring center server of the embodiment of the present invention. It is a flowchart of the report registration process of embodiment of this invention. It is a flowchart of the update process of embodiment of this invention. It is a flowchart of the browsing process of embodiment of this invention. It is a flowchart of the report monitoring process of embodiment of this invention.

  EMBODIMENT OF THE INVENTION Hereinafter, the form for implementing the elevator system which concerns on this invention is demonstrated based on figures.

  FIG. 1 is an overall view showing a configuration of an embodiment of an elevator system 100 of the present embodiment.

  The elevator system 100 according to the present embodiment includes an elevator 200, a line network 300, a server (monitoring center server) 410 disposed in the monitoring center 400, and an information processing apparatus (sales office PC) 510 disposed in the sales office 500. A maintenance portable terminal 210 held by a maintenance worker 211 of the elevator 200, and a customer portable terminal 220 held by a customer 221.

[Elevator]
The elevator 200 includes a car 201, an in-car display 202, an elevator operation panel 203, a control device 204, a monitoring device 205, a communication device 206, a landing display 207, and a transmission / reception device 208.

  The car 201 moves up and down in a hoistway provided in the building. The car 201 moves up and down by rotating a hoisting machine on which a main rope having one end attached to the car 201 and the other end attached to a counterweight is wound.

  The in-car display 202 is arranged in the car 201 and displays data transmitted from the monitoring device 205.

  The elevator operation panel 203 is disposed in the car 201 and accepts an operation of the elevator 200 by a user of the elevator 200, a maintenance worker 211, or a customer 221.

  The control device 204 controls the operation of the car 201. Specifically, a motor that rotates the hoist and a brake device that brakes the rotation are controlled. The control apparatus 204 is arrange | positioned in the machine room etc. which are arrange | positioned on the hoistway etc. where the car 201 goes up and down in a building, for example.

  The monitoring device 205 is connected to the control device 204 and monitors the car 201. The monitoring device 205 is connected to the communication device 206 and is connected to the monitoring center server 410 via the communication device 206 and the line network 300. The monitoring device 205 is disposed, for example, in the machine room described above.

  The communication device 206 is an interface that transmits and receives data between the elevator 200 and the monitoring center server 410 via the network 300. The communication device 206 is disposed, for example, in the machine room described above.

  In the present embodiment, a case where one control device 204, a monitoring device 205, and a communication device 206 are provided for one car 201 will be described as an example, but the present invention is not limited to this. For example, a set of one control device 204, monitoring device 205, and communication device 206 may be provided for a plurality of cars 201 to perform control and monitoring.

  The platform display 207 is arranged at the platform of the car 201. The platform display 207 displays data transmitted from the monitoring device 205, as in the car display 202.

  The transmission / reception device 208 is a transmission / reception interface between the maintenance portable terminal 210 and the customer portable terminal 220 and the control device 204. For example, the maintenance portable terminal 210 may be connected by wire. The customer mobile terminal 220 may be connected wirelessly, for example. In the case of wireless, near-infrared communication, Bluetooth (registered trademark), or the like may be used. The transmission / reception device 208 is disposed, for example, at the platform of the car 201.

[Mobile terminal for maintenance]
The maintenance portable terminal 210 is an information processing apparatus having a communication function that is carried by the maintenance worker 211 during maintenance work. Data is transmitted to and received from the monitoring device 205 via the transmission / reception device 208.

[Customer mobile terminals]
The customer portable terminal 220 is an information processing device carried by the customer 221 and has a communication function. Similar to the maintenance portable terminal 210, data is transmitted / received to / from the monitoring device 205 via the transmission / reception device 208.
[Monitoring center server]

  The monitoring center server 410 manages reports and report information transmitted from the elevator 200. Details of the report and report information will be described later. The monitoring center server 410 is arranged in a monitoring center 400 provided at a remote location of the elevator 200.

  In FIG. 1, one elevator 200 is connected to the monitoring center server 410 via the line network 300. However, the elevator 200 connected to the monitoring center server 410 is not limited to one. A plurality of elevators 200 may be connected.

[Sales office PC]
The sales office PC 510 is provided in the sales office 500. For example, it is a general-purpose information processing apparatus that has a communication function and can transmit and receive data with the outside. The monitoring center server 410 may be connected by a dedicated line.

  The control device 204, the monitoring device 205, the maintenance portable terminal 210, the customer portable terminal 220, the monitoring center server 410, and the sales office PC 510 are each a CPU (Central Processing Unit) that performs various operations as shown in FIG. 601, a memory 602, a storage device 603, a display device 604, an operation device 605, and a hardware including a communication interface (I / F) 606.

  The memory 602 is a RAM (Random Access Memory) or the like that is a work area when the CPU 601 executes a program. The storage device 603 is a ROM (Read Only Memory), a HDD (Hard Disk Drive), or the like that stores a program for executing a calculation by the CPU 601. The communication I / F 606 is an interface for transmitting / receiving data to / from other devices. The display device 604 and the operation device 605 are input / output interfaces with the user. For example, the display device 604 is a display that displays processing results and the like. The operation device 605 is a keyboard, a mouse, a touch panel, or the like that receives an instruction from the user.

  In such a hardware configuration, a program stored in the storage device 603 is read into the memory 602, and operates according to the control of the CPU 601, whereby the program (software) and the hardware cooperate to perform the function of each device. Functional blocks to be realized are configured. Details of the functional configuration of each device will be described later. Note that the control device 204 and the monitoring device 205 do not necessarily include the display device 604 and the operation device 605.

[Function configuration]
In the elevator system 100 of this embodiment, the report created by the maintenance worker 211 is held in the control device 204 or the monitoring device 205 on the elevator 200 side, and the customer 221 can approve the report at a desired timing. The report held by the control device 204 or the monitoring device 205 and the status information of the report are also held by the monitoring center server 410, and the monitoring center 400 can grasp the status of the report. Hereinafter, functions of the elevator 200 side and the monitoring center server 410 of this embodiment for realizing these will be described. In the following description, an example will be described in which the elevator 200 side includes each function for managing the created report in the monitoring device 205. As described above, this function may be configured to be included in the control device 204.

[Monitoring device]
As illustrated in FIG. 3, the monitoring apparatus 205 according to the present embodiment includes a report storage unit 231, a report management unit 232, an authentication unit 233, and a reception unit 234.

[Report Storage Department]
The report storage unit 231 generates maintenance inspection result report data (report data) created by the maintenance worker 211 using the maintenance portable terminal 210 and report information for recording the status of the report data. Save it in association. Report data is stored in a report database (DB) 240. The report information is stored in a report information database (DB) 250.

  The report data is saved in a file format such as PDF. The report data is stored together with information (report ID) that identifies the report data. The report ID is uniquely assigned to each report data when the report data is created and saved.

  As the report information, one record is created and managed for each report ID. The report data and the report information are associated with each other by the report ID.

[Report Management Department]
The report management unit 232 manages report data and its status. Management is performed by registering and updating report information in accordance with the operations of the maintenance worker 211 and the customer 221. Further, the report management unit 232 notifies the monitoring center server 410 of the information each time the report data is registered and the report information is registered and updated.

  Specifically, when the maintenance worker 211 creates report data on the maintenance portable terminal 210 and transmits it to the monitoring device 205 with the intention of registration, the report management unit 232 reports the report data to the report. Save in the report DB 240 of the storage unit 231. Also, a new record of report information corresponding to the report data (hereinafter simply referred to as report information 251) is generated in the report information DB 250. Further, the report management unit 232 transmits the registered report data and report information 251 to the monitoring center server 410.

  In addition, when the customer 221 gives an instruction to view, approve, or transmit report data via the customer portable terminal 220 or the elevator operation panel 203, the report management unit 232 responds to the instruction. The report information 251 is updated. Each time the report information 251 is updated, the updated content is transmitted to the monitoring center server 410.

  In addition, when the maintenance worker 211 instructs the erasure of the report data already stored via the maintenance portable terminal 210, the report management unit 232 erases the report data in accordance with the instruction, and reports The book information 251 is updated. Then, the monitoring center server 410 is notified of the deletion.

  Here, a report information record (hereinafter, simply referred to as report information 251) managed by the report management unit 232 will be described. An example of the report information 251 of this embodiment is shown in FIG. As shown in the figure, each report information 251 includes, for example, a report ID 252, an elevator ID 253, a registration date 254, a registrant 255, an initial browsing date 256, a latest browsing date 257, and a browsing A number of times 258, an approval date and time 259, a transmission date and time 260, an erase date and time 261, and an eraser 262.

  Among these, report ID252, elevator ID253, registration date 254, and registrant 255 are registered when the report information 251 is newly produced | generated. Other information is registered and updated according to an instruction from the maintenance worker 211 or the customer 221.

  The report ID 252 is information for specifying report data. As described above, it is automatically assigned uniquely in association with the report data stored in the report DB 240. In the present embodiment, as will be described later, for example, it is generated and given by the reception unit 234. Note that the report ID 252 may be given by the report management unit 232, the report storage unit 231 and the like.

  The elevator ID 253 is information that identifies the car 201 monitored by the monitoring device 205. In this embodiment, for example, the maintenance worker 211 specifies when registering report data. For example, when there is one car 201 monitored by the monitoring device 205, the elevator ID 253 may be held in the monitoring device 205 in advance.

  The registration date / time 254 is the date / time when the report data is stored in the report DB 240. In this embodiment, for example, when the report management unit 232 newly registers the report information 251, the date and time is registered.

  The registrant 255 is information that identifies the maintenance worker 211 who created the report data. The name of the maintenance worker 211 or the ID (worker ID) of each maintenance worker 211 is registered. In the present embodiment, for example, the maintenance worker 211 specifies when creating report data. In addition, when registering a worker ID as the registrant 255 of the report information 251 and displaying the report information 251, the name of the registered maintenance worker 211 may be output. In this case, the monitoring device 205 holds a database in which the name of the maintenance worker 211 is associated with the worker ID.

  When the maintenance portable terminal 210 is predetermined for each maintenance worker 211, the registrant 255 may be information specifying the maintenance portable terminal 210. When the report data is received from the maintenance portable terminal 210, information specifying the transmission source terminal is attached. For example, this information is registered as the registrant 255.

  The first browsing date 256 is the date when the customer 221 browsed the report data for the first time. The latest browsing date and time 257 is the latest date and time when the customer 221 browsed the report data. The browsing count 258 is the number of times the customer 221 browsed the report data. Both are registered and updated when a report for viewing a report is received from the customer 221 via the customer portable terminal 220 and the report data is displayed.

  The approval date and time 259 is the date and time when the customer 221 approved the report. When the report data is approved by the customer 221 via the customer portable terminal 220, the date and time is registered.

  The transmission date and time 260 is the date and time when the report data after approval is transmitted to the monitoring center server 410. In this embodiment, after the customer 221 approves the report data, the customer 221 gives a transmission instruction. When a transmission instruction is received by the customer 221 via the customer portable terminal 220 as the transmission date and time 260, the date and time is registered.

  In the present embodiment, when the report management unit 232 receives the transmission instruction, the report management unit 232 synthesizes the report data stored in the report DB 240 with data indicating that the customer 221 has approved the report, Generate approved report data. Then, the generated approved report data is transmitted to the monitoring center server 410 via the communication device 206.

  The deletion date / time 261 is the date / time when the report data is deleted from the report DB 240. Further, the erasure person 262 is the maintenance worker 211 who has instructed erasure. In the present embodiment, report data stored in the report DB 240 may be deleted. For example, when the approved report data is received by the monitoring center server 410, or when the maintenance worker 211 directly receives the report from the customer 221 for some reason.

  In the former case, upon receiving a notification of approved report data receipt from the monitoring center server 410, the report management unit 232 deletes the corresponding report data from the report DB 240 of the report storage unit 231, and sends a notification. The received date / time is registered as the erase date / time 261. In this case, the eraser 262 is not registered.

  In the latter case, upon receiving an erasure instruction from the maintenance worker 211 via the reception unit 234, the report management unit 232 erases the report data instructed from the report DB 240 of the report storage unit 231. Then, the date and time when the instruction is received is registered in the erasing date and time 261, and information for identifying the maintenance worker 211 who has given the erasing instruction is registered as the erasing person 262. Information for identifying the maintenance worker 211 who has given the instruction is acquired by a method similar to that for the registrant 255.

[Authentication part]
Upon receiving various instructions from the customer 221, the authentication unit 233 performs authentication of the customer 221 that is the instruction source, that is, identification of a person, prior to execution of the instruction. For the authentication, for example, a known authentication means such as password calling, face authentication, QR code (registered trademark) use, or the like may be used. Only the customer 221 of a predetermined person whose authenticity is authenticated by the authentication unit 233, the reception unit 234 receives subsequent instructions. In other words, the accepting unit 234 accepts only access from the customer portable terminal 220 handled by the customer 221 that the authenticating unit authenticates.

  The authentication of the customer 221 is not limited to the above method. For example, application software (application) is distributed in advance only to customers 221 who are permitted access. And when there exists access via the said application from the portable terminal 220 for customers, you may comprise so that a process may be advanced as what is authenticated. In this case, the authentication unit 233 may be omitted.

[Reception Department]
The receiving unit 234 functions as an interface for receiving requests and instructions from the maintenance portable terminal 210 and the customer portable terminal 220. Then, the reception unit 234 transmits the received instruction and request to the report management unit 232.

  In order to receive an instruction from the maintenance worker 211 or the customer 221, the reception unit 234 displays a reception screen on, for example, the maintenance portable terminal 210, the customer portable terminal 220, the in-car display 202, the landing display 207, and the like. The reception unit 234 acquires information that allows the report management unit 232 to register and update the report information 251 via the reception screen. The reception screen data is stored in advance in a storage device of the monitoring device 205 or the like.

[Registration reception screen]
The instructions received from the maintenance worker 211 are, for example, an instruction to register report data, an instruction to delete report data, and the like. Here, an example of the registration reception screen 270 displayed on the maintenance portable terminal 210 when receiving an instruction to register report data from the maintenance worker 211 will be described.

  The registration acceptance screen 270 is displayed upon receiving a display request from the maintenance worker 211 via the maintenance portable terminal 210. Note that, for example, the reception unit 234 may be configured to receive information (worker ID) 255 for identifying the maintenance worker 211 together with the display request at this time.

  An example of the registration acceptance screen 270 is shown in FIG. As shown in FIG. 5A, the registration acceptance screen 270 includes a report display field 271, a worker ID input field 273, an elevator ID input field 274, and a registration button 275.

  The report display column 271 displays report data created by the maintenance worker 211. The maintenance worker 211 creates report data using, for example, sentence creation software. Then, the created report data is displayed in this column by an operation such as drag and drop. In addition, you may comprise so that the maintenance worker 211 may produce report data within this column.

  The worker ID input field 273 receives an input of the worker ID (registrant 255) of the maintenance worker 211 that is operating. When the ID of the maintenance portable terminal 210 is used as the worker ID, the worker ID input field 273 may not be provided.

  The elevator ID input field 274 accepts an input of the elevator ID 253 of the elevator car 201 of the elevator 200 targeted by the report data. If the monitoring device 205 monitors only one car 201, it is not necessary to provide it.

  The registration button 275 accepts an instruction to save the report data displayed in the report display field 271 in the report DB 240.

  When registering report data, the maintenance worker 211 first displays the created report data in the report display column 271. Then, the worker ID 255 is input to the worker ID input field 273 and the elevator ID 253 is input to the elevator ID input field 274, and the registration button 275 is pressed as a registration instruction. As a result, a signal indicating a registration instruction, report data, worker ID 255, and elevator ID 253 are transmitted from the maintenance portable terminal 210 to the monitoring device 205.

  When accepting the registration button 275, the accepting unit 234 issues a report ID. Then, the received report data, elevator ID 253 and worker ID (registrant 255) are transmitted to the report management unit 232. In response to this, the report management unit 232 performs registration processing for storing and registering the report data and report information in the report storage unit 231. Details of the registration process will be described later.

[Erase instruction reception screen]
Next, when receiving an instruction to delete the report data, in response to a request from the maintenance worker 211, an erasure acceptance screen 290 that displays one of the maintenance portable terminal 210, the in-car display 202 or the landing display 207 is displayed. An example will be described.

  As shown in FIG. 5B, the deletion acceptance screen 290 includes, for example, a list 291 of records in which the deletion date 261 is not entered in the report information 251 held in the report information DB 250, and a report to be deleted. An area (selection instruction area) 292 for receiving selection and instruction of the information 251, a worker ID input area 293 for inputting a worker ID, if necessary, and an erasing button 294 for accepting erasure intention are provided.

  When erasing the report data, the maintenance worker 211 inputs the worker ID in the worker ID input area 293, and selects and instructs the report information 251 corresponding to the report data to be deleted in the selection instruction area 292. . Then, the delete button 294 is pressed.

  When the accepting unit 234 accepts pressing of the delete button 294, the accepting unit 234 notifies the report managing unit 232 of the report ID 252 and the worker ID 255 of the report information 251 instructed to be selected.

  The report management unit 232 deletes report data stored in the report DB 240 in association with the notified report ID 252. Further, the date and time of notification are registered in the erasure person 262 and the worker ID are registered in the erasure date and time 261 of the report information 251 having the notified report ID 252. Then, the updated report information 251 is transmitted to the monitoring center server 410.

[Customer instruction reception screen]
Next, the customer instruction reception screen 280 displayed when receiving an instruction from the customer 221 will be described. The instructions received from the customer 221 are, for example, a report data browsing instruction, an approval instruction, and a transmission instruction. The customer instruction reception screen 280 is displayed on any of the display device 604 of the customer portable terminal 220, the in-car display 202 and the landing display 207. Hereinafter, when it is not necessary to distinguish between them, they are collectively referred to as a display destination device. The display destination device may be determined in advance. Moreover, you may comprise so that the customer 221 may instruct | indicate.

  Similarly to the registration reception screen 270, the customer instruction reception screen 280 is displayed upon receiving a display request from the customer 221 via the customer portable terminal 220.

  As shown in FIG. 5B, the customer instruction reception screen 280 includes a report display field 281, an elevator ID input field 282, a browse button 283, an approval button 284, and a send button 285.

  The report display column 281 is a column for displaying report data.

  The elevator ID input column 282 is a column that is input to specify which of the car 201 report data is to be designated when the monitoring device 205 monitors a plurality of cars 201. If the monitoring device 205 does not monitor a plurality of cars 201, it may not be provided.

  The browse button 283 accepts a request for browsing report data (browsing request). When accepting the pressing of the browse button 283, the accepting unit 234 first causes the authentication unit 233 to authenticate the validity of the customer 221 as the billing source. Then, after the authenticity is authenticated, the report management unit 232 is notified of the request for browsing together with the elevator ID 253. Upon receiving the browsing request, the report management unit 232 performs browsing processing. Details of the browsing process will be described in a process flow described later.

  The approval button 284 receives an instruction (approval instruction) for approving the report data displayed in the report display field 281. When the pressing is accepted, the accepting unit 234 notifies the report management unit 232 that there is an approval instruction. Upon receiving the approval instruction, the report management unit 232 performs an approval process described later.

  The transmission button 285 accepts an instruction to transmit the report data displayed in the report display field 281 after approving it. When the pressing is accepted, the accepting unit 234 notifies the report management unit 232 that there is a transmission instruction. Upon receiving the transmission instruction, the report management unit 232 performs transmission processing described later.

  Using the customer instruction reception screen 280 described above, for example, when the customer 221 wants to view report data, the customer 221 inputs an elevator ID in the elevator ID input field 282 and then presses the browse button 283. Accordingly, when the report data displayed in the report display field 281 is approved, the approval button 284 is pressed. Further, after approval, the transmission button 285 is pressed.

  Note that the report data automatically approved after approval may be transmitted to the monitoring center server 410. In this case, the transmission button 285 may not be provided.

  Further, the approval instruction by the customer 221 is not limited to pressing the approval button 284. For example, you may accept by the electronic signature to the predetermined area | region of the report display column 281. FIG. Moreover, you may receive by special operation of the elevator operation panel 203 installed in the passenger car 201. FIG. In this case, the approval button 284 may not be provided.

  Further, when the transmission button 285 is pressed when the report data is unapproved, an error message may be output to the display destination device to prompt the customer 221 for approval.

  The input of various instructions and operations from the maintenance worker 211 and the customer 221 is not limited to the method via the reception screen as described above. For example, a button operation may be predetermined for each instruction and may be configured to be performed via the elevator operation panel 203.

[Monitoring center server function]
Next, functions of the monitoring center server 410 will be described. The monitoring center server 410 manages report data and report information of each elevator 200 (the car 201) monitored by the monitoring center 400.

  In order to realize this, the monitoring center server 410 of the present embodiment includes a remote storage unit 411, a remote management unit 412, and a data transmission / reception unit 413, as shown in FIG. The remote storage unit 411 stores a center report database (DB) 420 and a center report information database (DB) 430. Furthermore, the monitoring center server 410 of this embodiment includes a sales office database (DB) 440 and an elevator database (DB) 450.

  The data transmission / reception unit 413 is a data transmission / reception interface. It is connected to the line network 300 and exchanges data with the elevator 200. Further, it is connected to the sales office PC 510 via a dedicated line network (not shown), and transmits and receives data. The sales office PC 510 may be connected via the line network 300.

  The remote storage unit 411 stores report data and report information received from the elevator 200 via the data transmission / reception unit 413. The report data is stored in the center report DB 420, and the report information is stored in the center report information DB 430.

  In the remote storage unit 411, the report data is stored for each transmission source elevator 200 in association with the report ID, like the monitoring device 205. The report information registered in the center report information DB 430 includes at least items included in the report information 251 registered in the report information DB 250 in the monitoring apparatus 205.

  The remote management unit 412 manages the status of report data stored in the center report DB 420. Specifically, the report information stored in the center report information DB 430 is registered, updated, monitored, and the like.

  As described above, the report management unit 232 of the monitoring device 205 notifies the monitoring center server 410 every time the report information 251 stored in the report information DB 250 is updated and registered. The remote management unit 412 receives this notification via the data transmission / reception unit 413, and updates and registers the report information stored in the center report information DB 430 in response to the notification. As a result, the report information of the report data managed by the monitoring device 205 can be grasped also on the monitoring center 400 side.

  Further, the remote management unit 412 notifies the sales office PC 510 of the status of the report data stored in the remote storage unit 411 via the data transmission / reception unit 413 as necessary. For example, the remote management unit 412 periodically accesses the center report information DB 430 and checks the status of unapproved report data. As a result, when there is report data with a status that requires notification, the status and report data are transmitted to the sales office PC as a status notification in a manner that allows the status and report data to be specified. Note that the report data in a status that requires notification is, for example, report data that has not been browsed or approved, or report data that has been browsed but has not been approved.

  Further, the remote management unit 412 confirms whether or not the unapproved report data stored in the remote storage unit 411 is also stored in the report storage unit 231 of the monitoring device 205 of the creation source elevator 200. . If not stored, the report data stored in the center report DB 420 of the remote storage unit 411 is transmitted to the monitoring device 205 of the elevator 200 of the creation source. Hereinafter, in the present specification, this process of the remote management unit 412 is referred to as a synchronization process.

  In the sales office DB 440, the sales office 500 in charge is registered for each elevator 200. Specifically, information (sales office information) for identifying the sales office PC 510 of the sales office 500 in charge is registered in association with the elevator ID. For example, the IP address of the sales office PC 510 is registered as the sales office information. The sales office information may be, for example, a mail address of the sales office PC 510. When transmitting the above-described status notification, the data transmitting / receiving unit 413 searches the elevator DB 450 and determines a transmission destination.

  In the elevator DB 450, information (communication device information) for identifying the communication device 206 in association with the elevator ID is registered for each elevator 200. The registered communication apparatus information is, for example, the IP address of the communication apparatus 206. The data transmission / reception unit 413 refers to the elevator DB 450 during the synchronization process, and determines a confirmation destination and a transmission destination.

[Sales office PC]
The sales office PC 510 is a general-purpose information processing apparatus capable of transmitting / receiving data to / from the outside. As described above, when the status notification is received from the monitoring center server 410 of the monitoring center 400, the sales representative 520 is prompted to perform processing accordingly. The salesperson 520 may be the same person as the maintenance worker 211.

  For example, when the report data is neither viewed nor approved, the sales staff member 520 notifies the customer 221 to prompt these actions. For example, make a phone call or send an email. In addition, when it is viewed but not approved, the sales office 520 asks the customer 221 about the reason.

[Process flow]
Next, the flow of the report management process in the elevator system 100 of the present embodiment having the above functions will be described.

[Report registration process]
First, the flow of the report creation / registration process in the report management process will be described. The report creation / registration process is a process flow when the maintenance worker 211 newly creates and registers a report. FIG. 7 is a process flow of the report creation / registration process of the present embodiment.

  First, the maintenance worker 211 creates a report in the maintenance portable terminal 210 (step S1101). If the customer 221 is present (step S1102), approval is obtained on the spot and the process is terminated. That is, the maintenance portable terminal 210 accepts the approval from the customer 221, generates the approved report data, and holds it.

  On the other hand, when the customer 221 is absent in step S1102, the maintenance worker 211 registers the created report. Specifically, the maintenance portable terminal 210 transmits a display request for the registration acceptance screen 270 to the monitoring device 205 (step S1103).

  In the monitoring device 205, upon receiving a display request for the registration acceptance screen 270, the acceptance unit 234 transmits the registration acceptance screen 270 to the maintenance portable terminal 210 (step S1201) and displays it.

  The maintenance portable terminal 210 receives input of report data and the like from the maintenance worker 211 and press of the registration button 275 as a report registration instruction via the registration reception screen 270 (step S1104).

  Upon receiving the report registration instruction and the newly issued report ID 252 via the reception unit 234, the report management unit 232 performs registration processing (step S1202).

  In the registration process, the report management unit 232 stores the report data and the report ID 252 in association with each other in the report DB 240. Further, report information 251 having the report ID 252 is newly generated and registered in the report information DB 250. At this time, the received elevator ID 253 and registrant 255 are also registered. Further, the received date / time is registered as a registration date / time 254.

  Further, after the registration process, the report management unit 232 generates a registration notification and transmits the registration notification to the monitoring center server 410 via the communication device 206 (step S1203).

  The generated registration notification includes report information and report data. The communication device 206 gives the registration notification the address of the monitoring center server 410 that is the transmission destination and information that identifies the communication device 206 that is the transmission source, and transmits the registration notification to the monitoring center server 410 via the network 300.

  In the monitoring center server 410, when receiving the registration notification via the data transmission / reception unit 413, the remote management unit 412 registers the report data and the report information in the remote storage unit 411 (step S1301). Here, the report data is registered in the center report DB 420, and the report information is registered in the center report information DB 430. This completes the registration process.

[Update processing]
Next, the flow of update processing for updating the status of a report already registered will be described. FIG. 8 is a processing flow of update processing. It is assumed that prior to the request for browsing, the approval instruction, and the transmission instruction, a display request for the customer instruction reception screen 280 is made, and the customer instruction reception screen 280 is displayed on the display destination device. Hereinafter, a case where the customer portable terminal 220 is used as the display destination device will be described as an example.

  In the following, browsing, approval, and transmission processing by the customer 221 will be described as a series of flows. That is, a case where the customer 221 browses a report stored in the monitoring device 205, approves the viewed report, and transmits the report after the approval will be described as an example. The browsing may be repeated any number of times. In addition, only browsing, approval, and transmission may be instructed by the customer 221.

  Upon receiving a browsing request (step S2101) from the customer 221 via the customer portable terminal 220, the monitoring device 205 first authenticates the customer 221 as the billing source. The browsing request is transmitted from the customer portable terminal 220 to the monitoring device 205 when the customer 221 presses the browsing button 283 on the customer instruction reception screen 280.

  The authentication unit 233 transmits screen data (authentication screen) that prompts input of authentication information to the mobile terminal for customer 220 (step S2201). And the authentication information (step S2102) by the customer 221 is received from the portable terminal 220 for customers. Then, the validity of the authentication information is determined (step S2202).

  If it is not valid, the authentication unit 233 notifies the customer mobile terminal 220 to that effect, prompts the user to input authentication information again, or terminates the process. On the other hand, if it is valid, the authentication unit 233 notifies the report management unit 232 that the billing source customer 221 is valid via the reception unit 234.

  Upon receiving the notification, the report management unit 232 performs browsing processing (step S2203), and displays the report data on the customer portable terminal 220 (step S2103).

  Here, the detail of the browsing process by the report management part 232 is demonstrated. FIG. 9 is a processing flow of the browsing process of the present embodiment by the report management unit 232.

  The report management unit 232 displays the requested report data on the customer portable terminal 220 (step S5101). Here, the report management unit 232 first accesses the report information DB 250 and extracts the report information 251 that is the report information 251 having the elevator ID 253 received together with the browsing request and is not approved. Then, report data stored in the report DB 240 in association with the report ID 252 included in the extracted report information 251 is extracted and displayed in the report display field 281 of the customer instruction reception screen 280.

  Next, the report management unit 232 determines whether or not it is the first browsing (step S5102). Specifically, it is determined whether or not the initial browsing date 256 is registered in the report information 251 extracted in step S5101.

  If it is the first browsing, that is, if the first browsing date 256 is not registered, the current time is registered in the first browsing date 256 and the latest browsing date 257 (step S5103). Then, “1” is registered in the number of browsing times 258 (step S5104).

  On the other hand, if registered, the latest browsing date 257 is updated with the current time (step S5105). In addition, the browsing count 258 is incremented by 1 (step S5106). Then, the browsing process ends.

  Returning to FIG. 8, after the browsing process ends, the report management unit 232 generates a browsing notification and transmits the browsing notification to the monitoring center server 410 via the communication device 206 (step S <b> 2204). The browsing notification generated here includes a report ID 252, an elevator ID 253, and report information newly registered or updated in the browsing process. Further, in the communication device 206, the address of the monitoring center server 410 as the transmission destination and information for specifying the communication device 206 as the transmission source are added to the browsing notification and transmitted to the monitoring center server 410 via the network 300. To do.

  In the monitoring center server 410, when the browsing notification is received via the data transmission / reception unit 413, the remote management unit 412 updates the report information (step S2301). Here, the report information matching the report ID 252 in the center report information DB 430 is updated with the report information included in the browsing notification.

  The above is the flow of processing when browsing by the customer 221. Every time there is a browsing request from the customer 221, the elevator system 100 repeats the above process.

  When the browsing is completed and there is no problem with the contents of the report data, the customer 221 approves the report data displayed in the report display field 281.

  In this case, the customer 221 presses the approval button 284 on the customer instruction reception screen 280 on the customer portable terminal 220. When receiving an approval instruction (step S2104) by pressing the approval button 284 from the customer 221, the monitoring apparatus 205 performs an approval process (step S2205). In the approval process, the report management unit 232 of the monitoring device 205 registers the date and time of notification in the approval date and time 259 of the report information 251 corresponding to the report data to be approved.

  Then, an approval notification is generated and transmitted to the monitoring center server 410 via the communication device 206 (step S2206). The generated approval notification includes a report ID 252, an elevator ID 253, and a registered approval date / time 259.

  When the approval notification is received, the monitoring center server 410 performs report information update processing (step S2302). Here, the remote management unit 412 registers the approval date / time 259 in the approval notification in the report information specified by the report ID 252 and the elevator ID 253 included in the approval notification.

  The above is the flow of processing when the report is approved by the customer 221. After the approval, the customer 221 gives an instruction to send the report data after the approval.

  That is, the customer 221 presses the transmission button 285 on the customer instruction reception screen 280 on the customer portable terminal 220. When a transmission instruction (step S2105) is received by pressing the transmission button 285, the report management unit 232 performs transmission processing in the monitoring device 205 (step S2207). Specifically, the report management unit 232 generates approved report data as transmission processing, and registers the current time in the transmission date 260 of the report information 251.

  Then, the report management unit 232 generates a transmission notification and transmits it to the monitoring center server 410 via the communication device 206 (step S2208). The transmission notification includes the report ID 252, the elevator ID 253, the transmission date / time 260, and the approved report data generated by the transmission process. At the time of transmission, in the communication device 206, an address of the monitoring center server 410 that is the transmission destination and information that identifies the communication device 206 that is the transmission source are added to the transmission notification.

  In the monitoring center server 410 that has received the transmission notification, the remote management unit 412 performs a report and report information update process (step S2303). Here, the report data stored in the center report DB 420 is replaced with the received approved report data in accordance with the report ID 252 included in the transmission notification. Also, the transmission date 260 of the report information stored in the center report information DB 430 is registered.

  Further, the remote management unit 412 generates an updated notification and transmits that the update by the transmission notification is completed to the monitoring device 205 of the transmission source via the communication device 206 (step S2304). The updated notification includes a report ID 252.

  When the updated notification is received, the report management unit 232 of the monitoring device 205 performs a report deletion process (step S2209). Here, the report management unit 232 deletes the report data registered in the report DB 240 in association with the report ID 252 included in the updated notification. Then, in the report information 251 registered in the report information DB 250, the time when the updated notification is received is registered in the deletion date 261 of the report information 251 having the report ID 252. This is the end of the update process.

[Report monitoring processing]
Next, management of report information in the monitoring center server 410 will be described. In this embodiment, the remote management unit 412 of the monitoring center server 410 accesses the report information DB at a predetermined timing, confirms whether there is an unapproved report, and performs a synchronization process. I do. The predetermined timing may be regular such as once a day or once a week.

  The confirmation of the presence or absence of an unapproved report and the synchronization process may be performed at different timings, but here, a case where they are performed simultaneously will be described as an example. FIG. 10 is a processing flow of report monitoring processing.

  First, the remote management unit 412 determines whether or not it is time to confirm (confirmation period) (step S3201). The determination is repeated until the confirmation cycle is reached.

  In the confirmation cycle, the remote management unit 412 accesses the center report information DB 430 and determines whether there is unapproved report data (step S3202). If there is no unapproved report data, the process is terminated. On the other hand, if there is unapproved report data, the corresponding report information 251 is extracted. Specifically, report information 251 with the approval date and time 259 not registered is extracted.

  When there is unapproved report information 251, the remote management unit 412 makes an inquiry to the elevator 200 that is the transmission source of the report information 251 to check whether corresponding report data is registered (step S <b> 3203). For example, the remote management unit 412 transmits information indicating a query and a report ID.

  Upon receiving the inquiry via the communication device 206, the report management unit 232 accesses the report DB 240 and determines whether or not report data associated with the received report ID 252 is registered (step S3101). .

  Then, via the communication device 206, the result, that is, information indicating whether it is registered or not is transmitted as a response to the monitoring center server 410 that is the transmission source (step S3102).

  Upon receiving the response, if the remote management unit 412 of the monitoring center server 410 is not registered (step S3204), the report data associated with the report ID 252 is extracted from the center report DB 420, and the elevator 200 of the response source (Step S3205).

  When the report data is received via the communication device 206, the report management unit 232 of the monitoring device 205 registers the report data in the report DB 240, and registers the report information in the report information DB 250 (step S3103). ).

  Next, the remote management unit 412 of the monitoring center server 410 transmits the above-described status notification to the sales office PC 510 for each of the report information 251 extracted in step S3202 (step S3206).

  The sales office PC 510 that has received the status notification displays a warning on its own display device, for example. The salesperson 520 sees the warning and takes an appropriate action, for example, notifies the customer 221 that there is an unapproved report.

  Here, the elevator ID 253 may also be transmitted together with the status notification. Then, the sales office PC 510 may automatically notify that the customer 221 identified by the elevator ID 253 has an unapproved report.

  As described above, the elevator system 100 of the present embodiment includes the report storage unit 231 that stores the report of the maintenance inspection result of the elevator 200 and the report information that records the status of the report in association with each other. Prepare. Further, in response to a request from the customer 221, a saved report is displayed and, for example, an instruction to change the status of the report, such as approving the report, is received from the customer 221, and the report information 251 is updated. A document management unit 232 is provided.

  For this reason, according to the present embodiment, even when the customer 221 is absent, the maintenance worker 211 can save the created report in the elevator 200 and present the report to the customer 221 by operation of the customer 221. Then, the customer 221 can approve at a desired timing. Accordingly, the maintenance worker 211 does not need to revisit the customer 221 in order to obtain approval of the report. Further, the customer 221 does not need to wait for maintenance work for report approval.

  Therefore, according to the present embodiment, it is possible to reduce the burden on the maintenance worker 211 when the customer 221 is absent in the procedure for obtaining the report approval. In addition, the customer 221 can reduce time constraints.

  Moreover, in this embodiment, the authentication part 233 is provided and a report is shown on the spot only to the authenticated customer 221. For this reason, safety is also high.

  Furthermore, in the elevator system 100 of this embodiment, the report and report information created in the elevator 200 are synchronized between the control device 204 or the monitoring device 205 on the elevator 200 side and the monitoring center server 410 on the monitoring center 400 side. To be saved. That is, a remote storage unit 411 that stores data at a remote location and a remote management unit 412 that manages data at a remote location are provided. Then, every time the report information 251 is updated, the report management unit 232 on the elevator 200 side notifies the remote management unit 412, and upon receiving the notification, the remote management unit 412 stores it in the monitoring center server 410. Reflect in report information.

  Thus, according to this embodiment, the report and the report information are stored in both the elevator 200 and the monitoring center server 410. For this reason, when the customer 221 browses and approves the report locally, it is not necessary to send and receive data via the network 300. Further, the maintenance management company can grasp the status of the report stored in the elevator 200 at the monitoring center 400 without going to the site. For this reason, the monitoring center 400 can appropriately respond according to the status of the report.

  Furthermore, according to the elevator system 100 of the present embodiment, report information is notified from the monitoring center server 410 of the monitoring center 400 to the sales office PC 510 of the sales office 500 in charge. For this reason, the maintenance worker 211 can obtain the latest status of the report in a timely manner without going to the site. And like the above, it can respond appropriately according to the situation.

  For example, when a notification that there is an unapproved report is received from the monitoring center 400, an appropriate response such as telephone contact, contact by e-mail, or going to the site can be performed according to the customer 221.

  Furthermore, according to the present embodiment, the monitoring center server 410 of the monitoring center 400 appropriately synchronizes the reports and report information held by itself with those held on the elevator 200 side of the site. ,Check. Then, if necessary, the report held by itself is transmitted to the site.

  Thus, for example, when the elevator 200 side has replaced the control device 204 or the monitoring device 205 storing the report data and report information, the report data and the report information are lost. Can be recovered properly. That is, the report information can always be maintained in a normal state, and a highly reliable maintenance management system can be provided.

  In the above embodiment, the case where the report and report information created by the maintenance worker 211 are stored in both the elevator 200 and the monitoring center server 410 is described as an example. However, these may be stored only on the monitoring center server 410 side, for example.

  In this case, for example, a function corresponding to the authentication unit 233 and the reception unit 234 is provided in the monitoring center server 410, and the request and instruction are monitored via the communication device 206 every time there is a browsing request and an authentication instruction from the customer. Transmit to the center server 410. In response to this, information is received from the monitoring center server 410 and presented to the customer. Thereby, the structure by the side of the elevator 200 can be simplified.

100: Elevator system,
200: Elevator, 201: Car, 202: Display in car, 203: Elevator operation panel, 204: Control device, 205: Monitoring device, 206: Communication device, 207: Landing display, 208: Transceiver, 210: Maintenance Mobile terminal 211: maintenance worker 220: mobile terminal for customer 221: customer
231: Report storage unit, 232: Report management unit, 233: Authentication unit, 234: Reception unit, 240: Report database, 250: Report information database, 251: Report information, 252: Report ID, 253 : Elevator ID, 254: Registration date / time, 255: Registrant (worker ID), 256: Initial browsing date / time, 257: Latest browsing date / time, 258: Number of browsing times, 259: Approval date / time, 260: Transmission date / time, 261: Erasing date / time 262: Eraser,
270: Registration reception screen, 271: Report display field, 273: Worker ID input field, 274: Elevator ID input field, 275: Registration button, 280: Customer instruction reception screen, 281: Report display field, 282: Elevator ID input field, 283: Browse button, 284: Approve button, 285: Send button,
300: line network,
400: Monitoring center, 410: Monitoring center server, 411: Remote storage unit, 412: Remote management unit, 413: Data transmission / reception unit, 420: Center report database, 430: Center report information database, 440: Sales office database, 450: Elevator database,
500: Sales office, 510: Sales office PC, 520: Sales office staff,
601: CPU, 602: memory, 603: storage device, 604: display device, 605: operation device, 606: communication interface

Claims (7)

In an elevator system configured by connecting an elevator and a monitoring center server that monitors the elevator outside the elevator via a communication line,
A report storage unit for storing the report of the maintenance inspection result of the elevator and the report information for recording the status of the report in association with each other;
In response to a request from a customer, the report is output for display on a predetermined display device, and an instruction to change the status in the report information is received from the customer, and the report is received according to the received instruction. An elevator system comprising: a report management unit that updates information. In the elevator system according to claim 1,
An authentication unit for authenticating the legitimacy of the customer;
The said report management part displays the said report on the said display apparatus according to the request | requirement from the customer who was authenticated by the said authentication part. The elevator system characterized by these. In the elevator system according to claim 2,
The report information includes the approval or disapproval of the report,
The said report management part will produce | generate the approved report which synthesize | combined the information which means approved with the said report, if the said instruction | indication of approval is received from the said customer. The elevator system according to any one of claims 1 to 3,
The elevator includes the report storage unit and the report management unit,
The monitoring center server is
A remote storage unit for storing the report and the report information;
A remote management unit for managing the report information,
When the report information is updated, the report management unit notifies the remote management unit,
When the remote management unit receives the updated notification, the remote management unit reflects the updated notification in the report information stored in the remote storage unit. In the elevator system according to claim 4,
The remote management unit notifies a status of the report recorded in the report information to a sales office in charge of the elevator. In the elevator system according to claim 4,
The remote management unit refers to the report information at a predetermined timing, determines whether or not there is an unapproved report, and if there is an unapproved report, the report storage unit of the transmission source of the report The elevator system is configured to inquire whether the report exists or not, and if the report is not stored in the report storage unit, the report is transmitted to the report storage unit. A report storage unit for storing the report of the elevator maintenance inspection result and the report information for recording the status of the report in association with each other;
A report for outputting the report to be displayed on a predetermined display device in response to a request from the customer, receiving an instruction to change the status from the customer, and updating the report information according to the received instruction Document management department,
An elevator, comprising: a communication device that transmits the report and the report information, and an instruction received from the customer to a remote monitoring center server.