JP2003323525A - Device, method and program for mediating administrative service - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a one-stop service for accepting all procedures requiring input information not provided when applying an administrative service. <P>SOLUTION: An administrative service mediation device 101 accepts all administrative service applications that a user terminal 101 requests via a network to each of operation terminals 105 to 111 of administrative agencies providing an electronic administrative service. The administrative service mediation service 101 includes a reception processing section 201 for accepting application procedures including a one-stop service application including a plurality of application procedures, a case DB 204 for storing a variety of application data accepted by the reception processing section 201, a one-stop processing section 203 for converting the one-stop service application to individual application procedures and registering them in the case DB 204 as new cases, and an operation connecting processing section 202 for applying an accepted case to an administrative agency in control. <P>COPYRIGHT: (C)2004,JPO

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to the provision of administrative services via a network, and in particular, it enables the residents and corporations to make a plurality of types of applications at a single location. The present invention relates to an administrative service intermediation device, an administrative service intermediation method, and an administrative service intermediation program performed via a network such as.

[0002]

2. Description of the Related Art In recent years, there has been an online administrative service window that allows procedures such as municipalities centering on municipalities and government offices to be handled from various terminals such as mobile phones and personal computers using communication networks such as the Internet. Construction is progressing, and the government will carry out administrative procedures such as various applications and notifications via the Internet by 2003
We aim to realize

On the other hand, when residents or corporations perform various procedures such as applications, a number of procedures are often required. For example, when you change your address, you need to submit a “Notification of Relocation”, “Suspension of Various Benefits”, and “Notification of Relocation”.

On the other hand, in some local governments and government offices, as one of the measures for improving the service to residents / corporations, a general service counter for implementing a one-stop service that collectively accepts a plurality of these related procedures The system is being realized.

According to the general contact system, since a plurality of procedure applications are collectively accepted, the user has the advantage that the number of procedure applications can be reduced.

[0006]

However, in the conventional one-stop service, all input information required for a plurality of procedures to be executed must be input at the time of application. Therefore, it is difficult to realize the one-stop service when the result of a certain procedure that does not exist at the time of application includes a procedure that is required as one of the input information. As an example of such a procedure, for example, there is a case in which a "transfer notification" and a "transfer notification" are executed by one application when the address is changed. The "Certificate of Relocation" required to perform the "Certificate of Relocation" is a document that is issued only after the "Certificate of Relocation", so "Relocation Notification" and "Relocation Notification"
It will be difficult to carry out with one application.

The object of the present invention is to realize a one-stop service including a procedure that requires input information that does not exist at the time of application for an administrative service, without imposing a heavy operational and economic burden on the administrative organization under its control. It is to provide an administrative service intermediation device, an administrative service intermediation method, and an administrative service intermediation program.

[0008]

In order to solve the above problems, the present invention provides a user terminal via a network,
(EN) Provided are an administrative service intermediation device, an administrative service intermediation method, and an administrative service intermediation program as a general contact point for connecting to the business terminals of each administrative institution that provides electronic services by electronic data.

For example, the administrative service intermediary device of the present invention receives an application for an administrative service from a user terminal via a network by a user, and sends it to a business terminal of each administrative agency that provides electronic administrative service via the network. The business service intermediary device for notifying by means of: a business processing unit that receives an application from the user terminal; and a storage unit that stores application data received by the business processing unit. , In accordance with a predetermined rule, the application data received is associated with the administrative agency having jurisdiction over the application,
The application data for the business terminal, which is stored in the storage unit and stored in the storage unit, is made available to the business terminal of the administrative institution that manages the application, and The processing data for the application made by the business terminal is accepted, and the processing data is transmitted to the user terminal.

Here, the predetermined rule means that, in the case where the application requires application procedures for a plurality of administrative services, in addition to the application data at the time of application, among the plurality of application procedures Part or all of the processing data of one or more application procedures may be used as application data. In addition, when the application requires a plurality of administrative service application procedures, the business processing unit executes processing of a plurality of administrative service application procedures with a time lag for each individual application procedure, and already performs the processing. Part or all of the processing data of the completed application procedure,
It may be treated as application data for application procedures that have not yet been processed. Further, the business processing unit may accept an administrative service procedure progress confirmation request from the user terminal and permit the processing result or processing status of the case applied by the user to be viewed.

Further, for example, in the administrative service mediating method of the present invention, a user accepts an application for an administrative service from a user terminal via a network, and a network is provided to a business terminal of each administrative institution that provides an electronic administrative service. An administrative service intermediary method for notifying via an application, comprising: a business process for accepting an application from the user terminal; and a storage process for storing application data accepted by the business process, wherein the business process comprises: According to a predetermined rule, the received application data is associated with the administrative agency that controls the application,
The application data for the business terminal, which is stored in the storage processing, is stored in the storage processing, and the application data for the business terminal, which is stored in the storage processing, is made available to the business terminal of the administrative institution that manages the application. The processing data for the application made by the business terminal is accepted, and the processing data is transmitted to the user terminal.

Here, the predetermined rule is one of the plurality of application procedures other than the application data at the time of the application when the application requires application procedures for a plurality of administrative services. Part or all of the processing data of the above application procedure may be used as application data.

Further, for example, the administrative service mediating program of the present invention is such that a user accepts an application for an administrative service from a user terminal via a network, and a business terminal of each administrative institution that provides an electronic administrative service is connected to a network. An administrative service mediation program that causes a computer to execute a process of notifying via a computer, a business process for accepting an application from the user terminal, and a storage process for storing application data received by the business process in a computer. The received application data is made to correspond to the administrative body that administers the application according to a predetermined rule.
A process of storing in the storage process and a process of making the application data for the business terminal stored in the storage process available to the business terminal of the administrative institution in charge of the application on the network And a process of receiving processing data for the application made by the business terminal and transmitting the processing data to the user terminal.

[0014]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a system configuration diagram of an embodiment of an administrative service providing system to which the present invention is applied. This system is connected to a network 103 such as the Internet, and a user terminal 101 that functions as a user interface for inputting various administrative service applications of the user, inquiring about the progress of applied procedures, and a network such as the Internet. Business terminals 105, 106, 107, 10 connected to 104 for performing administrative service business
8, 109, 110, 111, and the administrative service mediating apparatus 102 as a general contact point connected to the networks 103 and 104.

Network 103 and network 104
May be one network connected to each other or may be a dedicated line installed individually.

Further, the business terminal 10 which constitutes this system
5, 106, 107, 108, 109, 110, 111
Is a business terminal that integrates hardware, OS, and software to provide electronic administrative services. Further, the business terminal in this system is not particularly limited. Any computer that has means for writing data on the interface screen provided by the administrative service intermediary device 102 on the network may be used. These administrative terminals 105 to 111 each have a communication means for communicating with the administrative service intermediary device 102, and make a connection request to the administrative service intermediary device 102 via the network 104.

FIG. 2 shows the functional configuration of the administrative service intermediary device 102 as the general contact described above. The administrative service mediating apparatus 102 is the network 10
3 or the communication unit 209 that communicates with the user terminal 101 or the business terminals 105 to 111 via the network 104.
And a business processing unit 200 that performs mediation processing for various application procedures for administrative services from the user terminal 101, and a case database (hereinafter referred to as “case DB”) that stores applications from users.
Say ) 204 and the application from the user terminal 101 that can be accepted by the administrative service mediating apparatus 102 as a database (hereinafter referred to as “Application D”).
Say "B". ) 205 and the administrative service intermediary device 102
However, a business database (hereinafter, referred to as “business DB”) 206 for managing, as a database, the business that can be performed on the business terminals 105 to 111 of each administrative institution.
And a one-stop business database (hereinafter referred to as “one-stop DB”) 207 for managing a one-stop business that can be processed by the administrative service intermediary device 102 as a database, and application data used for processing a one-stop application ( A document database (hereinafter referred to as “document DB”) 208 for managing documents is provided.

Here, the functional configuration of the administrative service mediating apparatus 102 in FIG. 2 is such that an OS is mounted on the hardware composed of a memory and a CPU (central processing unit), and the above-mentioned functions are realized on the OS. The function can be realized by loading a program for doing so into a memory and executing the program. Further, all or part of the functional configuration may be realized by dedicated hardware. Furthermore, matter DB204, application DB205, business DB206, one-stop business DB2
For 07 and the document DB 208, an auxiliary storage device such as a hard disk device that can store data can be used.

Further, the business processing unit 200 is the reception processing unit 2
01, a business connection processing unit 202, and a one-stop processing unit 203. The reception processing unit 201
An interface screen for service provision is presented to the user terminal 101, an application for an administrative service from the user terminal 101 is accepted, and the accepted application is stored in the case DB 204. In addition, the reception processing unit 201 uses the user terminal 1
When the request from 01 is confirmation of the progress status, the matter DB2
The progress status of the applicable item 04 is presented. Furthermore, if the processing of the corresponding case is completed, the reception processing unit 201 sends the electronic data as a result to the communication unit 20 to the user terminal 101 in response to the request from the user terminal 101.
9 to send.

The one-stop processing unit 203 uses the case DB 2
The application items stored in 04 are searched for one-stop service applications, which are multiple applications processed by multiple jobs, and if one-stop service applications are stored, individual applications can be handled as one application. Converted to the application of application procedure, and the case DB2 as a new case
04.

The business connection processing unit 202 includes a business terminal 105.
Authentication is performed in response to a connection request from ~ 111. Also,
The business connection processing unit 202 uses the authenticated business terminals 105-1.
11, the business terminal 105 in the case DB 204
Make the administrative service application data addressed to ~ 111 available online. For example, the business connection processing unit 2
02 displays the presence / absence of administrative service application data addressed to the business terminals 105-111 on the website so that the business terminals 105-111 can download the application data. Further, for example, the business connection processing unit 202
When the authentication is confirmed, the business terminals 105 to 111 may be made to transmit the application data addressed to each business terminal to the communication unit 209. There are various methods by which the business terminals 105 to 111 of the administrative agencies that have received the application process the application for their own business. For example, there is a method in which the business terminals 105 to 111 of each administrative agency transmit electronic data of the administrative service, which is the processing result of the application made by itself, to the administrative service mediating apparatus 102 via the network. Further, the business terminals 105 to 111
There is a method in which the administrative service intermediation device 102 processes a request by inputting predetermined data into a website provided on the Internet.

The business connection processing unit 202 stores the administrative service data from the business terminal received by the communication unit 209 in the case DB 204.

[0024] The case DB 204 and the application DB 205
Business DB 206 and one-stop business DB 207
The data structure of the document DB 208 will be described below with reference to the drawings.

FIG. 3 schematically shows an example of the data structure of the application DB 205 of the administrative service intermediary device 102 described above. The application DB 205 in this example is a name of an application, “application name 301”, a name of a keyword that determines a task of an administrative agency that processes the application, “decision key name 302”, and a name of input data of the application. “Input data name 303”, “Output data name 304” that is the name of the output data corresponding to the application, and “Application type 30” that indicates whether the application is a one-stop service application.
5 ”. In this example, the application DB 205
This data is stored in advance by a person who mediates the administrative service using the administrative service mediating apparatus 102.

For example, in the case of the transfer application 306, "transfer" is set in the "application name 301" and "determined key name 302".
"Transfer municipality name" to, "Input data name 303" to "Transfer notification", "Output data 304" to "Transfer certificate", "Application type 305" to "Blank" DB
It is stored in 205 in advance. Here, "Application type 305"
Is blank because the transfer notification does not correspond to the one-stop service application.

In the case of the transfer application 307, "Application name 30
"1" is "transference", "decision key name 302" is "transference municipality name", "input data name 303" is "transference and transfer notification", and "output data 304" is "blank""
, "Blank" for "application type 305", application DB20
5 is stored in advance.

In the case of an application 308 for issuing a resident's card, "issue the resident's card" for the "application name 301" and "decide key name 30"
"2" is "Local government name", "Input data name 303" is "Resident card issuance application", "Output data 304" is "Resident card", and "Application type 305" is "Blank" Is stored in the application DB 205 in advance.

In the case of the address change application 309, the "application name 301" is "address change" and the "decision key name 302".
Is the name of the moving-in municipality and the name of the moving-in municipality, the "input data name 303" is the "transfer notification and transfer notification", the "output data 304" is "blank", and the "application type 305" is “One stop” is stored in the application DB 205 in advance. Here, the reason why the “application type 305” is one-stop is that the address change application 309 is a one-stop process that requires a plurality of applications for transfer-in notification and transfer-out notification.

In the case of an application 310 for address change and resident card issuance, "application name 301" is "address change and resident card issuance", and "decision key name 302" is "migrated municipality name,
"Move-in local government name and local government name", "input data name 30
“3” is “Notification of transfer, notification of transfer and application for issuance of resident card”
In the application DB 205, “resident card” is stored in the “output data 304” and “one-stop” is stored in the “application type 305”. Application for change of address and issuance of residence card 310
Since it is also a one-stop process, "application type 305" is one-stop.

FIG. 4 schematically shows an example of the data structure of the business DB 206 of the administrative service mediating apparatus 102 described above. The business DB 206 of this example is a business ID “business ID 401”, a business name “business name 402”, a business processable application name “application name 403”, and a business to be processed. “Determine Key value 404”, which is a keyword value for determining Further, in this example, it is assumed that the data of the business DB 206 is stored in advance by a person who mediates the administrative service by using the administrative service intermediary device 102.

For example, in the case of the transfer business 405 to the city A, "A001" is assigned to the "business ID 401", "A city transfer service" is assigned to the "business name 402", and "transfer" is assigned to the "application name 403". In “determined Key value 404”, “migrated municipality name: A city” is stored in advance. In the case of the transfer business 406 to the city A, "A002" is set in the "business ID 401".
In advance, "A city transfer business" is stored in the "business name 402", "transference" is stored in the "application name 403", and "migrated municipality name: A city" is stored in the "decision key value 404". Keep it. In the case of the transfer operation 407 for the B city, “B001” is set for the “operation ID 401”, “B city transfer operation” is set for the “operation name 402”, “transfer” is set for the “application name 403”, and “OK”
In “y value 404”, “migrated municipality name: B city” is stored in advance. In the case of the transfer operation 408 for B city, "B002" is set for the "operation ID 401", "B city transfer operation" is set for the "business name 402", and "transfer" is set for the "application name 403".
To the “Decision Key value 404” is “Transfer municipality name: B
"City" is stored in advance. Relocation work for C city 40
In the case of 9, "C001" is set in the "business ID 401",
"Business name 402" is "C city transfer business", "Application name 4"
“Transition” is stored in advance in “03”, and “local government name of transference: C city” in “determined key value 404”. In the case of the transfer business 410 to the D city, "D001" is set for the "business ID 401", "D city transfer business" is set for the "business name 402", "transfer" is set for the "application name 403", and "Decision Ke"
In “y value 404”, “migrated municipality name: D city” is stored in advance. In the case of resident card issuance business 411 for D city,
"Business ID 401" is "D002", "Business name 40"
2) "D city resident card issuance work", "application name 403"
"Issuing a resident card" is stored in advance, and "Local government: D city" is stored in advance in "Decision Key value 404".

Further, in the present embodiment, the administrative service mediating apparatus 102 is assumed to be capable of accepting the business stored in the business DB 206. Therefore,
In the administrative service providing system using the administrative service mediating apparatus 102 according to the invention of the present application, in the case that each business terminal can process, the “application name 301” of the application DB 205 and the “business name 402” of the business DB 206 match, And application D
Decision K identified by "Decision Key name 302" of B205
The value of ey is the “determined Key value 404” of the work DB 206.
It is a matter that matches.

FIG. 5 schematically shows an example of the data structure of the one-stop business DB 207 of the administrative service mediating apparatus 102 described above. The one-stop business DB 207 of this example is a business ID “business ID”.
501 ”,“ application name 502 ”, which is the name of an application that can be processed in one-stop business, and one-stop processing unit 203
Has a “one-stop processing target application list 503” which is a list stored in the case DB 204 as a new case. "One-stop processing target application list 503" is
The application name of the application executed by the one-stop job is a list of the first, second, ..., Nth (n is a natural number). In this example, one-stop business DB
The data 207 is stored in advance by a person who mediates the administrative service by using the administrative service mediating apparatus 102.

For example, in the case of the address change application 504,
"Business ID 501" is "OS001" and "Application name 50"
"2" is "address change", and "one-stop processing target application list 503" is "moved to first list, second list"
Is stored in advance. To change the address, because you apply for a move-in using the move-out certificate that is the processing data for the move-out application,
The transference and the transference are decided in advance and stored. In addition, in the case of an application for changing the address and issuing a resident card, "OS002" is set for "Business ID 501".
For "Application name 502", "Change address and get resident card"
“First stop processing target application list 503” shows “first
"Transfer to list, move into list 2, issue resident card in list 3" are stored in advance.

FIG. 6 schematically shows an example of the data structure of the case DB 204 of the administrative service mediating apparatus 102 described above. One record in the case DB 204 of this example is “case ID 601” that is the case identifier,
"Applicant ID," which is the identifier of the applicant who applied for the matter
602] and “the reception ID 6 which is the identifier of the accepted application.
03 ”, the“ assigned work ID 604 ”that is the identifier of the work for processing the matter, and the“ decision key ”input at the time of application
605 ”and“ input data 606 ”input at the time of application
And “output data 607”, which is the result of the application, and “status 608”, which represents the progress of the processing of the matter.

The data in the case DB 204 is stored in the acceptance processing unit 201, the one-stop processing unit 203, and the business connection processing unit 202 of the administrative service mediating apparatus 102. The reception processing unit 201 uses the user terminal 10 received by the communication unit 209.
The application data from 1 is stored in the case DB 204. In addition, the one-stop processing unit 203 selects a one-stop processing application from the “business ID 604” of the case DB 204, and creates new case data based on the data of the application DB 205, the business DB 206, and the one-stop business DB 207. And stores it in the case DB 204. Furthermore, the business connection processing unit 202 stores the administrative service data received by the communication unit 209 from the business terminals 105 to 111 in the case DB2.
Store in 04. The details of the processing in which the acceptance processing unit 201, the one-stop processing unit 203, and the business connection processing unit 202 store data in the case DB 204 will be described later.

[0038] For example, "Address change from A city to B city and application for issuing resident card in B city 609 (hereinafter referred to as" application 60
9 ”. ) ”Is accepted by the acceptance processing unit 201, the acceptance processing unit 201 changes the accepted application data to
Based on the application DB 205 and the business DB 206, "W001" is set in the "case ID 601" and "applicant ID 60"
"User1" for "2" and "AP0" for "acceptance ID 603"
"20" and "OS001" for "Job ID 605",
In "Decision Key 605", "A city (name of transferred municipality), B
"City (local government), B city (local government name)", and "input data 606" is "transfer notification, transfer notification, resident card issuance application form"
Is stored in the case DB 204, “blank” is stored in the “output data 607”, and “unprocessed” is stored in the “status 608”. After that, the one-stop processing unit 203 updates the stored data. The “status 608” of the application 609 is updated to “processing (2)” by the one-stop processing unit 203. This indicates that the processing of the application 609 is in the process of applying for “notification of transfer to B city” after completion of “notification of transfer to A city”.

In addition, the case with the case ID “601 of W002” (referred to as “application 610”) is the one-stop processing unit 2
03 is stored in the case DB 204 as a new case based on the data of the application 609 stored in the case DB 204, the application DB 205, the business DB 206, and the one-stop DB 207.

The one-stop processing unit 203 uses the application 610.
In the case of, "Matter ID 601" is "W002", "Applicant ID 602" is "OS001", and "Acceptance ID 60"
"AP020" for "3" and "A for" Job ID 604 in charge "
001 ”,“ Decision Key 605 ”with“ A city (name of municipality) ”,“ Input data 606 ”with“ Notification of migration ”,
"Transportation notification certificate" is stored in "output data 607", and "unprocessed" is stored in "status 608". After that, the business connection processing unit 202 updates the stored data. The application 610 in this example is the business connection processing unit 2
02, the “status 608” is updated to “processing completed”. This is the business connection processing unit 202 after registration.
However, the relevant administrative service data is received from the business terminals 105 to 111 and the case DB 204 is updated.

As for the case with the case ID “601 of W003” (referred to as “application 611”), the one-stop processing unit 203 stores the data of the application 609 stored in the case DB 204, as in the case of the above-mentioned application 610. And the application DB 205
Based on the work DB 206 and the one-stop DB 207, it is stored in the case DB 204 as a new case. The one-stop processing unit 203 stores the new case in the order (first, second, ... Nth) stored in the one-stop processing target list 503 of the one-stop DB 207. The details of the processing for storing the new case performed by the one-stop processing unit 203 will be described later. The application 611 shown in this example is stored as a new case after the processing of the application 610 is completed. In this example, the “status 608” of the application 611 is “unprocessed”. This shows a state in which the business connection processing unit 202 has not started processing.

Further, the case (referred to as "application 612") of which the case ID 601 is W004 is an application which is not a one-stop process. As described above, in the present invention, the case DB2
In 04, one-stop processing application cases and single application cases are also managed together. Therefore, according to the present invention, it is possible to reduce the work load as compared with the conventional general administrative service counter system that performs different processing for one-stop service support and for individually applied projects.

FIG. 12 schematically shows an example of the data structure of the document DB 208 of the administrative service mediating apparatus 102 described above. 1 of the document DB 208 of this example
The record is “document ID 1201” which is the identifier of the document.
"Document name 1202", which represents the name of the document, and "Decision Key 1203" of the matter record in which the document was generated.
"Registration date and time 1204" that changes the registration date and time of the document
And the case for which the document was generated, “case ID 120
5 ”,“ applicant of the case (when the case is a parent case) ”or“ applicant of the parent case (when the case is a child case) ”, and“ whether the document can be used repeatedly ”. It has “availability 1207” and “document data 1208” which is the document data itself.

The one-stop processing unit 203 stores the data of the document DB 208. Here, "Use availability 120
In “7”, “possible”, “not yet”, and “impossible” are stored. The “permitted”, “not yet”, and “impossible” are determined in advance according to the document name to be stored. In the document DB 208, the one-stop processing unit 203 sets “Yes” to document data that can be used any number of times and “Not” to document data that can be used only once.
Is stored in the document data that cannot be used after being used once. The details of the processing of storing the predetermined data in the document DB 208 performed by the one-stop processing unit 203 will be described later.

For example, in the case where the application for one-stop processing “address change from A city to B city and resident card issuance application in B city” is stored in the case DB 204, the one-stop processing unit 203 Stores, in the document DB 208, the data of “transference notice, transference notice, resident card issuance application form” in the “input data list 606” of the case DB 204. Also,
The one-stop processing unit 203 stores, in the document DB 208, the data of the “transference certificate and resident card” of the “output case data list 607” of the case registered as a new case in the case DB 204 by the application for the one-stop processing.

Here, in this example, the “usability” 1207 of the transfer notice 1209 and the transfer notice 1210 are both “not allowed”. This indicates that the data of the move-out notification application and the data of the transfer-in notification application can be used only once, and the one-stop processing unit 203 updates the data to “impossible” after having used once. In addition, application form 1
“Not available” is stored in “Usability 1207” of 211. This indicates that the data on the application for issuance of resident's card can be used only once and is not used after being stored.

Further, in this example, both the transference certificate 1212 and the “usability 1207” of the resident card 1213 are stored as “possible”. This shows that the data of the transference certificate and the data of the resident card can be used any number of times.

In FIGS. 13 to 16 and 20, the reception processing unit 201 of the administrative service intermediary device 102 is the user terminal 10
1 is a schematic view showing an example of an interface screen provided in FIG. As a method of providing an interface to the user terminal 101, for example, there is a method of providing an interface screen on a web screen on the Internet and accepting data input from the user terminal 101.

FIG. 13 is an administrative service reception screen 1301 which is an example of a reception screen presented by the reception processing unit 201 when connection authentication of the user terminal 101 is performed. The administrative service reception screen 1301 has an applicant ID input field 1302, a password input field 1303, and an applicant ID registration setting 1304.
Has. The reception processing unit 201 is the user terminal 101.
But enter applicant ID 1302 and password 1303
And are accepted and user authentication is performed. Also, in this example,
Applicant ID registration setting 13 assuming the user to use for the first time
04 is provided so that the applicant ID can be registered.

FIG. 14 shows an administrative service acceptance screen 1401 provided to the user terminal 101 after the acceptance processing unit 201 authenticates the user, and various application procedure acceptance screens 140.
5 is exemplified. Administrative service reception screen 1
401 has various application procedure receptions 1402 and application progress confirmation 1403. When the request from the user terminal 101 is the various application procedure reception 1402, the reception processing unit 201 further presents various application procedure reception screens, which will be described later, to the user terminal to perform application procedure reception processing. On the other hand, when the request from the user terminal 101 is the application progress confirmation 1403, the reception processing unit 201 presents a predetermined procedure screen described later to present the progress of the application already accepted to the user terminal. .

Various application procedure acceptance screens 1405 include application items 1406 for various application procedures, an application button 1407,
Have. The reception processing unit 201 receives an input from the user terminal 101 and provides an input screen for inputting individual data required for an individual application procedure.

FIG. 15 shows an example of an interface screen provided by the reception processing unit 201 to the user terminal 101 when the application procedure received from the user terminal 101 is “address change”. Address change screen 1501
Has a local government selection item 1503 before the change and a local government selection item 1504 after the change. Also, in this example,
Selection items 1505 and 1506 are provided for selecting whether to change the address alone or with the cohabitant.
Further, FIG. 15 illustrates an address change (single person) screen 1507 provided by the reception processing unit 201 when the data received on the address change screen 1501 is the single person 1505. The reception processing unit 201 receives the information from the user terminal 101.
After accepting the family name 1508, the address 1509 before the change, and the address 1510 after the change, a reception ID is generated. In addition, the reception processing unit 201 stores the received data in the application DB.
Item D based on data in 205 and business DB 206
The new item is stored in B203.

FIG. 16 shows a procedure acceptance confirmation screen 160 provided to the user terminal by the acceptance processing unit 201 which has accepted the application procedure.
1 shows an example of No. 1. This is the reception processing unit 20.
Reference numeral 1 is for notifying the user terminal 101 that the reception procedure has been performed. Procedure acceptance confirmation screen 1601
Has a breakdown 1602 of the application, an applicant ID, a reception ID, a reception date 1603, a fee, a payment due date 1604, a payment method selection 1605, and a content confirmation 1606.

In FIG. 20, the reception processing unit 201 displays the administrative service reception screen 1401 illustrated in FIG.
This is an example of the application progress / application result screen 2001 to be presented when a request for application progress confirmation 1403 from 01 is received. The reception processing unit 201 uses the user terminal 10
Input of the reception ID from 1 is accepted, and the data in the case DB 204 is searched. After that, the reception processing unit 201 provides the application progress / application result screen 2001, which is the search result, to the user terminal 101. In the application progress / application result screen 2001 shown in this example, the progress of the address change notification 2004 and the progress of the resident card issuance 2005 are presented. Further, the application progress / application result screen 2001 is provided with a download button 2006 for accepting transmission of electronic data of the administrative service for which the procedure has been completed. In this example, the reception processing unit 20
1 is a download button 2006 of the user terminal 101
It receives the input data from and sends the electronic data of administrative services.

17 to 19, the business connection processing unit 202 of the administrative service intermediary device 102 has the business terminals 105-1.
11 is a schematic view showing an example of an interface screen provided in FIG.

FIG. 17 shows that after the business connection processing unit 202 authenticates the connection request from the business terminals 105 to 111,
This is a simulated view of an administrative procedure intermediation service providing menu screen 1701 provided to the business terminals 105 to 111. In the administrative procedure intermediation service providing menu screen 1701 shown in this example, the data update date and time 1702 and the presentation 1703 of application data addressed to the corresponding business terminals 105 to 111.
And. The business connection processing unit 202 uses the business terminal 10
The presence / absence of the application case is presented to 5-111. Also, in this example. The business connection processing unit 202 includes business terminals 105 to 11
In response to the input of the acceptance confirmation 1705 performed by No. 1, individual item data can be provided.

FIG. 18 shows an example of a screen on which the business connection processing unit 202 provides the application data received from the user terminal 101 to the corresponding business terminals 105 to 111. In this example, a confirmation screen of acceptance data 1801 of the resident card issuance application for City A is shown. The resident card issuance application acceptance confirmation data screen 1801 has resident card issuance application data 1802 accepted from the user terminal 101. In addition, in this example, a confirmation screen for accepting application for issuing a resident card 180
1 is provided with a schedule confirmation field 1803, and business terminals 105-1
The reception from 11 is confirmed.

FIG. 19 shows an example of various application procedure creation screens provided by the business connection processing unit 202. On the transfer notification proof creation form screen 1901 of this example, the business terminals 105 to 111 have the date 1902 and the electronic signature 190.
The electronic data for the transfer notification can be created simply by inputting 3. Here, the business terminals 105-11
There is a method for inputting the date 1902 and the electronic signature 1903 performed by No. 1 on the website provided by the business connection processing unit 202 on the Internet. There is also a method in which the business terminals 105 to 111 download the data of the transfer notification proof creation format, input predetermined items, and transmit the data to the administrative service intermediary device 102 via the network.

In this way, the administrative service intermediary device 102
By providing a uniform application procedure format, the administrative agency can provide various administrative services simply by filling in the necessary items, and thus the administrative procedure of the administrative agency can be reduced.

FIG. 10 shows a sequence of an embodiment of an administrative service providing system using the administrative service mediating apparatus 102 according to the present invention. Here, a process will be described in which the user applies to the administrative service intermediary device 102 as a general contact for a resident's card that is not a one-stop service application.

The user uses the user terminal 101 to make a connection request to the administrative service mediating apparatus 102 via the network 103 (1001). The reception processing unit 201 of the administrative service mediating apparatus 102 authenticates the user in response to the connection request from the user terminal 101 received by the communication unit 209 (1002) and establishes the connection. If the certification is accepted,
For example, the administrative service reception menu screen 1401 of FIG. 14 described above is presented on the user terminal 101. The user terminal 101 requests an application for a resident card based on the reception menu screen 1401 (1003). The resident's card application received by the communication unit 209 of the administrative service providing apparatus 102 is received by the reception processing unit 201 and stored in the case DB 204.

Further, the business terminal 106 of the administrative agency is the administrative service intermediary device 1 of the general window via the network 104.
A connection request is made to 02 (1004).

The business connection processing unit 202 authenticates the connection request received by the communication unit 209 of the administrative service intermediary device 102 (1005), and if authenticated, the business terminal 10
Item 6 is searched for an item to be processed from the items stored in the item DB 204, and if an item exists, the item is presented to the business terminal 106. For the presentation, for example, the administrative procedure intermediation providing service screen 1701 illustrated in FIG. 17 is provided to the business terminal 106. The business connection processing unit 202 causes the communication unit 209 to transmit the data to the business terminal 106 based on the request from the business terminal 106 for the application data for the administrative service that is the case. (1006).

Business terminal 106 that has received an application addressed to its own business
Starts the processing for the application, and when the processing of the matter is completed, the administrative service intermediary device 1 via the network 104.
The electronic data of the resident's card, which is the business processing result, is transmitted to 02 (1008).

When the business terminal 106 receives application data for an item, it immediately processes the application,
When the electronic data of the administrative service can be issued, the electronic data of the administrative service is to be transmitted during the connection established by the connection request from the above-mentioned operational terminal 105 to the administrative service intermediary device 102. If the processing cannot be immediately performed, the connection is once disconnected, and the business terminal authentication processing is performed again as described above (100
4, 1005).

Communication unit 20 of administrative service mediating apparatus 102
The electronic data of the resident's card received in 9 is the business connection processing unit 2
02 is stored in the case DB 204.

The user terminal 101 makes a connection request to the administrative service mediating apparatus 102 at an arbitrary time, and when the reception processing unit 202 recognizes the request, the progress status of the administrative service application that the user terminal 101 is applying for. Can be confirmed (1
007, 1009). Here, if the processing of the case applied for by the user has already been completed, the user terminal 101 can receive the electronic data of the resident's card, which is the result (1010).

By the flow as described above, the application for the administrative service which is not the one-stop service application is processed. In operating the administrative service provision using the administrative service mediating apparatus 102 according to the present application, the user terminal 1
For the application of the administrative service from 01, provided that the processing data of the administrative service for the application is available in the case DB 204 as a result of the application made in the past, on condition that the data is available. It is also possible to provide the processing data of the administrative service to the user terminal 101 without newly applying for the processing to the corresponding administrative agency.

FIG. 11 shows an example of an administrative service providing system using the administrative service mediating apparatus 102 according to the present invention, and shows a sequence when a user applies for a one-stop service. Here, the user is required to enter the B
The case of changing the address from the city to the A city and applying for the resident card of the A city will be explained. In addition, as application to administrative agency, transference report to B city, transference report to A city, A
It is necessary to apply for the issuance of the resident card of the city.

The connection request (1101) from the user terminal 101 to the administrative service mediating apparatus 102 and the user authentication (1102) are the same as those described with reference to FIG. The user terminal 101, which has been authenticated by the user, makes an application for a one-stop service, which is an application for a one-stop service, according to the screen provided by the administrative service intermediary device 102, and an application for issuance of a resident card of A city. (1103).

Communication unit 20 of administrative service mediating apparatus 102
One-stop service application received at 9 (1103)
Is received by the reception processing unit 201 and stored in the case DB 204.

The one-stop processing unit 203 uses the case DB2
Search the case stored in 04, and if there is a case that is a one-stop service application, one-stop business D
With reference to B207, the applications of the “one-stop processing target application list 503” of the one-stop business corresponding to the case are sequentially stored in the case DB 204 as new cases. For convenience, the case newly stored in the case DB 204 by the one-stop processing unit 203 will be referred to as a child case, and the application case for the one-stop service, which is the basis case of the child case, will be referred to as a parent case. The one-stop processing unit 203
Details of the process will be described later.

In this case, since the transfer report to B city is processed first, the transfer report to B city is treated as a child project in the case DB.
The one-stop service application, which is stored in 204 and is a parent case, updates the “status 608” to “in process” and is stored in the case DB 204.

The process of moving out to B city, which is a child project,
This is the same as the case of the application which is not the one-stop service described in FIG. 10 (1105 to 1107).

Communication unit 20 of administrative service mediating apparatus 102
The electronic data (1107) of the transfer certificate received in 9
The business connection processing unit 202 stores the data in the case DB 204, and then the one-stop processing unit 203 applies for the transfer notification to the city A as a new child case in the case DB 204.
Memorized in.

Regarding the processing of the transfer notification to the city A, which is a child case, the same applies to the case of the application other than the one-stop service described in FIG. 10 and the authentication of the business terminal 106 (1108 to 1109). The business connection processing unit 202, which has authenticated the business terminal 106 of the city A, grasps the input information of the transfer application to the city A from the application DB 205, and the case DB 20
The transfer notification stored in 4 and the information of the transfer certificate from B city stored in the document DB 208 are transmitted to A city based on the request from A city (1110). The flow from the processing of the application in City A to the transmission of the transfer notification is the same as the processing in FIG.
1). The administrative service intermediary device 102 that has received the information on the transfer notification certificate further performs an application procedure for issuing a resident card (1112, 1113).

When the one-stop processing unit 203 completes the processing of all the applications shown in the one-stop processing target application list 503 of the one-stop business corresponding to the case, the processing result of the one-stop service application case is displayed as the case D.
It is stored in B204.

The user terminal 101 can make a connection request to the administrative service intermediary device 102 at any time (1120, 1121), and if the reception processing unit 202 recognizes the request from the user terminal 101, , You can check the progress of the application for the administrative service that you are applying for,
If the processing of the case applied for by the user has already been completed, the electronic data of the resident's card, which is the result, can be received (1114).

As described above, the one-stop service application is processed. Further, each processing of the one-stop application may be sequentially executed, or may be repeatedly executed at arbitrary timing.

FIG. 7 is a flow of the reception processing unit 201 of the administrative service mediating apparatus 102 which is an embodiment of the present invention.

User terminal 101 received by communication unit 209
The request processing unit 201 authenticates the user in order to confirm that the user is not an unauthorized user.
The authentication method is not particularly specified, but there is a method of setting a password for an ID for identifying the user (step 7).
01).

Next, the reception processing unit 201 determines that the user terminal 1
In 01, the interface screen of the administrative services that can be provided is presented. For example, the administrative service reception menu 1401 illustrated in FIG. 14 is provided to the user terminal 101, and the request from the user terminal 101 is accepted (step 702).

The reception processing unit 201 determines whether the reception is the "application" procedure or the "confirmation" procedure (step 703).

If the result is the application procedure, the reception processing section 201 provides the user terminal 101 with an interface screen for receiving various applications. For example, the interface screens for accepting various applications include various application acceptance screens 1405 illustrated in FIG. 14, an application screen 1501 for address change illustrated in FIG. 15, and a procedure acceptance confirmation illustrated in FIG. There is a screen 1601 and the like. The reception processing unit 201
Generates a new "reception ID" for identifying an application in response to a request from the user terminal 101 (step 704).

Further, the reception processing unit 201 uses the application DB 2
It is determined whether the application is a one-stop service application by referring to the application type 305 of 05 (step 70).
5).

When the “application” is a one-stop service application, the reception processing unit 201 refers to the one-stop business DB 207 and acquires the “business ID 501” of the one-stop business whose “application name 502” matches. (Step 706).

Subsequently, the reception processing unit 201 sets the "applicant ID" input from the user terminal 101 to the "applicant ID 602" and the "reception ID" created above to the case DB 204 as a new case. Application data and job DB2 input from the user terminal 101 to the reception ID 603 ", the acquired" job ID 501 "to the" charged job ID 604 "
"Decision Key" acquired based on the data of 06 is set to "Decision Key 605", "Input data" input from the user terminal 101 is set to "Input data 606", "Unprocessed"
Is stored in “status 608”. (Step 70
7).

Upon completion of application registration in the case DB 206, the reception processing unit 201 displays the registration result to the user and ends the processing (step 708). For example, the business terminal 10
1, the procedure acceptance confirmation screen 160 illustrated in FIG. 16 is displayed.
1 is provided, and the user terminal 101 is notified that the application for the administrative service has been accepted.

As a result of the judgment in step 705, "application"
Is not a one-stop service application, work D
Referring to B206, the input “application” matches the “application name 403”, and the input “determination Ke”
“Business ID 401” of the business whose “y” matches the “determined Key value 404” is acquired, and this is acquired in the case DB 20 of this case
It is assumed that it is No. 4 “Business task ID 604”. (Step 70
9).

Hereinafter, as in the case of the one-stop business,
Register a new case in the case DB 204 (step 70
7) Then, the registration result of the new matter is displayed to the user (step 708) and the process is terminated.

The result of the judgment in step 703 is "confirm".
If it is, the reception processing unit 201 determines that the user terminal 10
The confirmation screen is provided to 10, and the “reception ID” from the user terminal 101 is accepted. Reception processing unit 201 is the case DB2
04, "Reception I entered from the user terminal 101.
A case in which "D" and "applicant ID" match is searched (step 710).

Further, the acceptance processing unit 201 displays the search result to the user and ends the processing (step 711). For example, the reception processing unit 201 presents the application progress / application result screen 2001 illustrated in FIG. 20 to the user terminal.
If the application procedure from the user terminal 101 has been completed, the reception processing unit 201 transmits electronic data of the administrative service in response to the request from the user terminal 101.

FIG. 8 is a flow of the business connection processing unit 202 of the administrative service mediating apparatus 102 which is an embodiment of the present invention.

First, the business connection processing unit 202 authenticates the business terminals 105 to 111 in order to clarify which application the business terminals 105 to 111 of each administrative institution requesting the connection process. (Step 80
1).

If the result of the authentication reveals that the business is a legitimate business, the business connection processing unit 202 determines that the business DB 20
4, the business IDs of the authenticated business terminals 105 to 111 match the “charged business ID 604”, and the “status 6
Search for a matter for which "08" is "unprocessed" (step 8)
02).

Subsequently, it is determined whether or not there is a matter that matches the search condition (step 803).

Here, when there is a case, the business connection processing unit 202 acquires the “input data 606” of the case and sets the application data of the case to the business terminals 105 to 111.
To present. Further, the business connection processing unit 202 transmits the data of the matter to the business terminals 105 to 111 and changes the “status 608” to “processing” in response to the request from the business terminals 105 to 111 (step 80).
4). For example, the business connection processing unit 202 uses the business terminal 10
The administrative procedure intermediation service providing menu screen 1701 illustrated in FIG. 17 is provided to the Nos. 5 to 111 to notify the application to the business terminals 105 to 111. Further, the business connection processing unit 202 presents, for example, the acceptance confirmation data screen 1801 illustrated in FIG.
It is possible to confirm that the application has been accepted by accepting the input of predetermined items from 5 to 111. Note that as a result of the determination, when there is no matter with the status “unprocessed”, the processing is completed.

The business connection processing unit 202, which has transmitted the “input data” by the communication unit 209, uses the business terminals 105 to 11
The process is interrupted and waits until the process 1 is completed (step 805). Here, when the business terminals 105 to 111 do not transmit the result of the business processing within a predetermined time,
It is assumed that the connection is once disconnected and the authentication processing of the connection request from the business terminals 105 to 111 is performed again.

On the other hand, the business terminals 105 to 111 of the administrative agency that received the application data execute the application process and transmit the electronically authenticated electronic data of the administrative agency, which is the processing result, to the information relay apparatus 102. In addition, the business terminal 105
Up to 111 may perform predetermined data input on the screen provided by the business connection processing unit 202 on the network and perform processing for the application.

The information connection processing unit 202 receives the electronic administration service data as the business processing result from the business terminals 105 to 111 received by the communication unit 209, and the case DB 204
Is stored in the “output data 607” of the item, the “status 608” is changed to “processed”, and the process returns to step 802 (step 806).

As described above, the business connection processing unit 202
However, since an application is made to the business terminals 105 to 111 of each administrative institution for each individual administrative service, each administrative institution issues a project addressed to its own business, whether the project is part of one-stop business, The same processing can be performed regardless of whether it is not. The business terminal 105 in FIG.
The processing of 111 to 111 is indicated by the dotted line.

FIG. 9 is a one-stop processing unit 20 of the administrative service mediating apparatus 102 which is an embodiment of the present invention.
It is the flow of No. 3. When the one-stop processing unit 203 starts processing, first of all the cases stored in the case DB 204, the “charge task ID 604” is the one-stop task DB 2
“Business ID 501” stored in 07, and
A case whose “status 608” is “unprocessed” is searched, and if such a case exists, the process proceeds to step 902, and if it does not exist, the process proceeds to step 911 (step 901). As described above, the case in which the “business ID 604 in charge” of the case DB 204 is the “business ID 501” stored in the one-stop business DB 207 is called a parent case.

The one-stop processing unit 203 uses the case DB2
“Input data list 6 of the item stored in 04.
06 ”, the input data existing in
8 (step 902), set N = 0 (step 903), and proceed to the next step 904. Document D at this time
"Unavailable" is stored in the "usability 1207" item of B208.

The one-stop processing unit 203 uses the “one-stop processing target application list 503” of the “one-stop processing target application list 503” corresponding to the business ID of the case from the one-stop processing DB 207.
Acquire the "application name" stored in "1 application" and apply to the application DB2
From 05, "Decision Ke" corresponding to the above "N + 1th application"
The “y name 302” and the “output data name 304” are acquired.

Next, the one-stop processing unit 203 determines from the case stored in the case DB 204, “Determination K”.
The “list of keys 605” is the “determined Key name 30” acquired above.
“Decision Key” having the same “Decision Key Name” as “2” is acquired. Further, from the document DB 208, “Decision Key12
"03" matches the acquired "determination key", the "document name 1202" matches the acquired "output data name 304", and the "usability 1207" is "not" or " Documents that are "OK" are searched (step 904).

As a result of the search, if a document exists, the process proceeds to step 907. If no document exists, the process proceeds to step 90.
Go to 5.

The one-stop processing unit 203 uses the application DB2
From 05, the "input data name 303" necessary for the application of the "N + 1th application" used in step 904 is acquired, and next, from the "application name 403" of the business DB 206, the "input data name 303" used in step 904 is selected. "Business ID 40" of the business that matches the application name of "N + 1 application" and whose "Decision Key 404" matches the "Decision Key" used in the search in step 904.
1 ”is acquired.

Next, the one-stop processing unit 203 determines that the “decision key 1203” matches the “decision key” and the “document name 1202” matches the “input data name” from the document DB 208. Further, the “document data 1208” whose “usability” column is “enabled” or “not yet” is acquired. After that, the one-stop processing unit 203 stores a new case based on the acquired data in the case DB 204. In the new case, the “applicant ID 602” is the “task ID 604” of the parent case, and the “reception ID 60”
In “3”, the parent item is the “reception ID 603”, the “decision key 605” is the “decision key”, the “input data 606” is the acquired “document data 1208”, and the “status 608” is “ It is stored in the case DB 204 as data that is "unprocessed" (step 90).
5).

The one-stop processing unit 203 calls a case newly stored in the case DB 204 as a child case. Therefore, the “applicant ID 602” of the child case is the same as the “charged task ID 604” of the parent case, and the “reception ID 603” of the child case is the same as the “reception ID 603” of the parent case. Further, in the document acquired from the document DB 208 in step 905, the “Usability 1207” column is
The “unused” document can be used only once as described above. Therefore, after being used for the above-mentioned child matter, the “usability 1207” column is changed to “not allowed”.

Thereafter, the one-stop processing unit 203 changes the "status 608" of the parent item to "processing (N + 1)".
And returns to the processing of step 901 (step 90
6).

Next, in step 901, the matter DB
A process when there is no parent matter whose “status 608” is unprocessed in 204 will be described. Here, the one-stop processing unit 203 searches the matter DB 204 for a child matter whose “status 608” is “processing completed”.
Whether or not the matter is a child matter is “Applicant ID 60” of the matter.
Judge whether "2" is a one-stop job. As a result of the search, when there is no child matter whose "status 608" is "processing completed", the processing is ended, and when there is a child matter which is "processing completed", the processing proceeds to step 912 (step 911).

The one-stop processing unit 203 stores the output data existing in the "output data list 607" of the child case in the document DB 208, and proceeds to step 913. The “Usability 1207” column of the document DB 208 at the time of document registration in this step is set to “OK” (step 912).

The one-stop processing unit 203 changes the "status 608" of the child matter to "confirmed" (step 913), searches for the parent matter of the child matter, and returns to step 90.
Go to 8. The parent case has the same “reception ID 603” as the child case, and the “charge ID 604” matches the “applicant ID 602” of the child case.

Here, a case will be described in which the corresponding document exists as a result of the search in step 904 described above. The one-stop processing unit 203, at the time of step 904,
A parent matter stored in the matter DB 204 as a parent matter whose "status 608" is "processing (N)", and whose status "608" is "processing (N = N + 1)" in this step. Change to (step 90
7).

When the “status 608” of the parent case being processed is “processing (N)”, the one-stop processing unit 203 refers to the one-stop job DB 207 and refers to the “one-stop processing” of the parent case. Target application list 503 "
The presence or absence of “N + 1th application” is searched from among the above (step 908). If the “N + 1th application” does not exist, the process proceeds to step 909, and if it exists, the process returns to step 904.

The one-stop processing section 203 determines the "N + 1th.
If "application" does not exist, one-stop business DB20
7. The “application name 502” corresponding to the “business ID 604” of the parent matter is acquired from 7, and the “output data name 304” and the “determined key name 3” corresponding to the application name are acquired from the application DB 205.
02 ”is acquired. Further, the “Decision Key list” 605 of the parent case is acquired from the matter DB 204, and the determined “Decision Key name” is acquired, and the “document name 1202” is acquired from the document DB 208. And the “decision key 1203” matches the acquired decision key.
8 ”and acquired“ document data 1208 ”in the“ output data list 607 ”of the parent case in the case DB 204.
Is stored (step 909).

Finally, "Status 60" of the parent item
8 ”is changed to“ processing completed ”, and the process returns to step 901 again (step 910).

As described above with reference to FIG. 9, the one-stop processing unit 203 processes the application for the parent item. In the process of processing, a plurality of applications in the one-stop processing target application list 503 of the one-stop DB are registered as new cases as child cases, and the results are acquired. The child cases are sequentially processed by the business connection processing unit 202, but the processing result is also used as input data for another child case,
It is possible to apply for child projects that could not be applied at the time of applying for the parent project.

In the embodiment of the present invention, the output data of the child matter is always reusable and the input data of the parent matter is always non-reusable. However, the availability setting is changed for each data. May be.

As described above, according to the present invention,
Since the application procedures for multiple administrative services are accepted in a batch, the number of application procedures for users can be reduced.
In addition, the application result of the procedure applied in a batch can be used as the input information of an application different from the above-mentioned application in a batch, so the input information at the time of batch application can be reduced. it can. In addition, at the time of batch application, it is possible to accept a procedure in which input information does not exist, and serviceability can be improved.

In addition, since the administrative service intermediary device as a general contact acts on behalf of the administrative agency that processes the application for accepting the application, if the same processing is executed regardless of whether it is a one-stop job or not. Well, one-stop service can be realized without incurring new work burden. Furthermore, since the administrative service intermediary device as a general contact acts on behalf of duplicated procedures other than the authentication procedure performed by each administrative agency,
It will contribute to the reduction of the work of the administrative body.

Further, according to the present invention, if the administrative service intermediary device as a general contact is set up on behalf of an administrative system of somewhere, each administrative system only installs a business terminal that provides electronic administrative services. It will be possible to provide a low-cost, one-stop service that uses existing infrastructure as is without burdening capital investment.

[0123]

According to the present invention, since the application for one or more administrative procedures is accepted in a lump, the user's application procedure can be omitted and the serviceability is improved.

[0124] Further, since the application result of the procedure applied collectively can be used as the input information of the application different from the application applied collectively, the input information at the time of batch application can be reduced. In addition, it is possible to collectively accept application procedures for which there is no input information at the time of batch application.

[Brief description of drawings]

FIG. 1 is a diagram showing a system configuration of an embodiment of an administrative service providing system using an administrative service mediating apparatus according to the present application.

FIG. 2 is a diagram showing a functional configuration of an administrative service intermediary device (general counter) according to an embodiment of the present invention.

FIG. 3 is an administrative service mediating device 1 according to an embodiment of the present invention.
It is the figure which showed an example of the data structure of application DB205 of 02.

FIG. 4 is an administrative service mediating device 1 according to an embodiment of the present invention.
It is the figure which showed an example of the data structure of the business DB206 of 02.

FIG. 5 is an administrative service mediating apparatus 1 according to an embodiment of the present invention.
It is the figure which showed an example of the data structure of the one stop business DB207 of 02.

FIG. 6 is an administrative service mediating device 1 according to an embodiment of the present invention.
It is the figure which showed an example of the data structure of 02 matter DB204 simulated.

FIG. 7 is a flowchart of a reception processing unit 201 of the administrative service intermediary device according to the embodiment of the present invention.

FIG. 8 is a flowchart of a business connection processing unit 202 of the administrative service intermediary device according to the embodiment of the present invention.

FIG. 9 is a flowchart of a one-stop processing unit 203 of the administrative service intermediary device according to the embodiment of the present invention.

FIG. 10 is a sequence diagram of processing of an application that is not a one-stop service application according to an embodiment of an administrative service providing system using an administrative service mediating apparatus according to the present application.

FIG. 11 is a sequence diagram of a one-stop service application process of an embodiment of an administrative service providing system using the administrative service mediating apparatus according to the present application.

FIG. 12 is a diagram schematically showing an example of a data structure of a document DB 208 of the administrative service mediating apparatus 102 according to the embodiment of the present invention.

FIG. 13 is a diagram showing an example of an administrative service reception screen provided by the administrative service mediating apparatus 102 according to the embodiment of the present invention.

FIG. 14 is a diagram showing an example of an administrative service reception menu screen provided by the administrative service mediating apparatus 102 according to the embodiment of the present invention.

FIG. 15 is a diagram showing an example of an address change procedure screen provided by the administrative service intermediary device 102 according to the embodiment of the present invention.

FIG. 16 is a diagram showing an example of a procedure acceptance confirmation screen provided by the administrative service intermediary device 102 according to the embodiment of the present invention.

FIG. 17 is a diagram showing an example of an administrative procedure intermediation service provision menu screen provided by the administrative service intermediation device 102 according to the embodiment of the present invention.

FIG. 18 is a diagram showing an example of a resident card issuance application data reception confirmation screen provided by the administrative service intermediary device 102 according to the embodiment of the present invention.

FIG. 19 is a diagram showing an example of a transfer notification certificate creation screen provided by the administrative service intermediary device 102 according to the embodiment of the present invention.

FIG. 20 is a diagram showing an example of an application progress / result notification screen provided by the administrative service intermediary device 102 according to the embodiment of the present invention.

[Explanation of symbols]

101 ... User terminal, 102 ... Administrative service intermediary device (general contact), 103 ... Network, 10
4 ... Network, 105 ... Business (A city transfer), 106 ... Business (A city transfer), 107 ... Business (B city transfer), 107 ... Business (B city transfer), 10
8 ... Business (C city transfer), 109 ... Business (C city transfer), 110 ... Business (D city transfer), 111 ... Business (D city resident card issued), 200 ... Business Processing Department, 20
1 ... Reception processing unit, 202 ... Business connection processing unit, 2
03 ... One-stop processing section, 204 ... Case D
B, 205 ... Application DB, 206 ... Business DB, 2
07 ... One-stop business DB, 208 ... Document D
B, 209 ... communication section, 301 ... application name, 302
... Decision key name, 303 ... Input data name, 304
・ ・ ・ Output data name, 305 ・ ・ ・ Application type, 306 ・
..Moving out, 307 ... moving in, 308 ... issuing resident card, 309 ... changing address, 310 ... changing address, issuing resident certificate, 401 ... business ID, 402 ... business name,
403 ... application name, 404 ... decision key, 405
..A city transfer service, 406 ... A city transfer service, 407.
..B city transfer service, 408 ... B city transfer service, 409
・ ・ ・ C city transfer service, 410 ・ ・ ・ D city transfer service, 41
1 ・ ・ ・ D city resident card issuance work, 501 ・ ・ ・ Business ID, 5
02 ... application name, 503 ... one-stop processing application list, 504 ... address change, 505 ... address change / resident card acquisition, 601 ... matter ID, 602 ... applicant ID, 603 ... reception ID, 604 ... task ID in charge,
605 ... Determination key list, 606 ... Input data list, 607 ... Output data list, 608 ... Status, 609 ... Application with matter ID W001, 610 ...
..Application with project ID W002, 611 ... Application with project ID W003, 612 ... Application with project ID W004, 1201 ...
・ Document ID 1202 ... Document name 1203 ...
KEY, 1204 ... Registration date and time, 1205 ... Item I
D 1206 ... Original applicant ID, 1207 ... Availability, 1208 ... Document data, 1209 ... Transference notice, 1210 ... Transference notice, 1211 ... Resident card issuance application form, 1212 ... Transfer certificate, 1213 ... Residence card, 1301 ... Administrative service reception screen, 1302
・ ・ ・ Applicant ID input field, 1303 ・ ・ ・ Password input field, 1304 ・ ・ ・ Applicant ID registration, 1305 ・ ・ ・ Move button to next screen, 1401 ・ ・ ・ Administrative service reception menu screen, 1402 ・..Reception of various application procedures, 1
403 ... Application progress confirmation, 1404 ... Various application procedure acceptance screen, 1406 ... Various application procedure selection, application buttons 1407, 1501 ... Address change procedure screen, 1
502 ... button to move to the next screen, 1503 ...
Selection of local government name before address change, 1504 ... Selection of local government name after address change, 1505 ... Single selection, 150
6 ... Change with living together, 1507 ... Address change procedure screen (single person), 1508 ... Enter first and last name, 150
9 ... Address input, 1510 ... Address input, 1511
・ ・ ・ Application button, 1601 ・ ・ ・ Confirmation of procedure acceptance, 16
02: Application breakdown, 1603: Applicant ID / Reception ID
・ Reception date, 1604 ... Fees, etc. 1605 ...
・ Payment method, 1606 ... Confirmation, 1701 ... Administrative procedure intermediary service provision menu screen, 1702 ...
Update date and time, 1703 ... Application acceptance data, 1704.
..Application for issuing resident card, 1705 ... Confirmation of acceptance, 180
1 ... Resident Certificate issuance application confirmation screen, 1802 ...
Resident certificate issuance application acceptance data, 1901 ... Transportation notification certificate creation form screen, 1902 ... Date input list, 1903
... Signature list, 2001 ... Application progress / application result notification screen, 2002 ... Update date and time, 2003 ... Number of accepted cases, 2004 ... Address change progress, 2005 ...
Progress of issuing resident card, 2006 ... Download button

Claims (8)

[Claims] 1. An administrative service intermediary device, wherein a user accepts an application for an administrative service from a user terminal via a network and notifies the business terminal of each administrative institution that provides electronic administrative services via the network, It has a business processing unit that receives an application from the user terminal, and a storage unit that stores the application data received by the business processing unit, and the business processing unit has jurisdiction over the application according to a predetermined rule. Corresponding to the administrative agency, the received application data is stored in the storage unit, to the business terminal of the administrative agency in charge of the application,
The application data addressed to the business terminal stored in the storage unit is made available on the network, and the processing data for the application made by the business terminal is accepted, and the processing data is used. Administrative service intermediary device characterized by transmitting to a person's terminal. 2. The administrative service mediating device according to claim 1, wherein the predetermined rule is, in addition to the application data at the time of application, when the application requires application procedures for a plurality of administrative services. An administrative service intermediary device, wherein a part or all of processing data of one or more application procedures of the plurality of application procedures are used as application data. 3. The administrative service mediating apparatus according to claim 1, wherein the business processing unit, when the application requires a plurality of administrative service application procedures, processes the plurality of administrative service application procedures. Administration that executes each application procedure with a time lag, and handles part or all of the processing data of the application procedure that has already been processed as application data of the application procedure that has not yet been processed. Service intermediary device. 4. The administrative service mediating apparatus according to claim 1, wherein the business processing unit applies a part or all of the application procedure data stored in the storage unit to a plurality of administrative service application procedures. Administrative service intermediary device characterized by being commonly used as data. 5. The administrative service mediating apparatus according to claim 1, wherein the business processing unit accepts an administrative service procedure progress confirmation request from the user terminal, and processes results of a case applied by the user, Or an administrative service intermediary device characterized by permitting browsing of processing status. 6. An administrative service intermediation method in which a user accepts an application for an administrative service from a user terminal via a network and notifies the business terminal of each administrative institution that provides electronic administrative services via the network, There is a business process that receives an application from the user terminal, and a storage process that stores the application data received by the business process, wherein the business process is an administrative agency that administers the application according to a predetermined rule. Corresponding to, the received application data is stored in the storage process, to the business terminal of the administrative institution that manages the application,
The application data destined for the business terminal stored in the storage processing is made available on the network, and further, the processing data for the application made by the business terminal is accepted, and the processing data is used as described above. A method for mediating an administrative service, characterized by transmitting the information to a person's terminal. 7. The administrative service intermediary method according to claim 6, wherein the predetermined rule is, in addition to the application data at the time of application, when the application requires application procedures for a plurality of administrative services. An administrative service intermediation method characterized in that a part or all of processing data of one or more application procedures of the plurality of application procedures are used as application data. 8. A computer executes a process of accepting an application for an administrative service performed by a user from a user terminal via a network and notifying the business terminal of each administrative institution providing an electronic administrative service via the network. An administrative service mediation program, which causes a computer to execute a business process of accepting an application from the user terminal and a storage process of storing application data accepted by the business process, and according to a predetermined rule, Corresponding to the administrative agency that administers the application, a process of storing the accepted application data in the storage process, and a business terminal of the administrative agency that administers the application,
A process of making the application data addressed to the business terminal stored in the storage process available on the network, and processing data for the application made by the business terminal, and using the process data An administrative service intermediation program, characterized in that it causes a computer to execute the process of transmitting to a person's terminal.