JP2018010374A - Facility management support device, user terminal device and facility management support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a device capable of appropriately managing a progress state of tasks related to a work instruction by efficiently collecting pieces of information which are exchanged when the work instruction is given to a store.SOLUTION: A distribution server 5 distributes an input screen which causes an administrator to input instruction information on the contents of an instruction to a user terminal of the administrator, presents the instruction information to a store manager, distributes an input screen which causes the store manager to input report information on a result of execution of the work instructed to a user terminal of the store manager, presents the report information to the administrator and distributes an input screen which causes the administrator to input evaluation information for an execution state of the work instructed to the user terminal of the administrator. A management server 4 acquires the instruction information, the report information and the evaluation information from the distribution server so as to manage state information regarding a progress state of the instruction.SELECTED DRAWING: Figure 1

Description

The present invention relates to a facility operation support device, a user terminal device, and a facility operation support method that support the operations of first and second users who operate facilities that provide articles or services to users.

In a store management system with many stores like a convenience store, supervisors who belong to the headquarters that supervises each store understand the store's situation while visiting the store and give guidance and suggestions to the store manager. However, in recent years, the number of stores managed by one supervisor has increased, and the situation of each store also varies, so the supervisor can efficiently perform operations that operate each store. A technology that can be used is desired. In addition, there is a case where one owner manages a large number of stores, and in such owners as well, it is desired to improve the efficiency of store management operations as in the case of supervisors.

As related to store management operations performed by such supervisors and owners who manage multiple stores, the status of the inside and outside of multiple stores such as franchise chain (FC) member stores has been remotely monitored using a surveillance camera and microphone. In addition, there is known a technique for providing various information necessary for the management of a store created based on the image data from the surveillance camera and the sound data from the microphone to the headquarters such as the FC headquarters as management guidance information online ( Patent Document 1).

In addition, the person in charge visits the retail store regularly, and the sales floor structure before and after the inspection / correction work is imaged by the digital image imaging means, and the obtained image data together with predetermined item data is mobile computing. The information is sent to the information processing means installed in the store support headquarters via the tool, and the store support headquarters creates a sales floor situation report with the sales floor configuration image before and after the inspection / correction work based on the received data. In addition, a technique is known that is useful for the next storefront support (see Patent Document 2).

JP 2002-366621 A JP 2001-306786 A

Now, according to the technology disclosed in Patent Document 1, management guidance information (store clerk information, product display information, product missing information) required to guide store management from a remote location where an FC headquarters such as a convenience store is located. Product information, product inventory information, visitor information, etc.), and the burden on the supervisor can be greatly reduced. Further, according to the technology disclosed in Patent Document 2, the store visitor reports the sales floor situation report in the form of contrasting captured images with respect to the sales floor configuration before and after the inspection / correction work for the situation in the store. It can be created by the information processing apparatus.

On the other hand, in the case of instructing necessary work to a large number of stores in relation to sales (special sales) or campaigns targeting priority products or new products, It is desirable to efficiently collect information exchanged when the facility is instructed to work, such as evaluation of the report, and to appropriately manage the progress status of the instructed operation. There is a problem that no consideration is given to such a request, and necessary information cannot be collected and managed efficiently and appropriately.

In addition, by making it possible to share necessary information among a plurality of users, it becomes possible to promote communication between the plurality of users and rationally operate the store, With conventional technology, there is only a one-way information flow in which information about the products in the store and the status of the store clerk is unilaterally provided to the supervisor at the headquarters, etc., and multiple users such as supervisors and store managers No consideration is given to the mechanism for sharing information among the users, and there is a problem that the store management business cannot be performed reasonably because a plurality of users cannot communicate sufficiently.

Therefore, the present invention efficiently collects information exchanged when an operation is instructed to a facility, such as an instruction for the operation, a report for the instruction, and an evaluation for the report, and indicates the progress status of the work related to the instruction. Facility management support device, user terminal device, and facility management support method that can be managed appropriately and that can share information among a plurality of users and can rationally perform facility management operations The main purpose is to provide

The facility management support device of the present invention is a facility management support device that supports the work of the first and second users who operate a facility that provides goods or services to a user, and is an instruction regarding work in the facility A first user terminal device operated by the first user that performs the operation, a distribution unit that distributes an input screen to the second user terminal device operated by the second user that performs the instructed work, and A management unit that manages information acquired on the input screen, wherein the distribution unit displays a first input screen that allows the first user to input instruction information related to the content of the instruction. The second information is distributed to the apparatus, the instruction information is acquired, the instruction information is presented to the second user, and the second user is allowed to input report information regarding the execution result of the instructed operation. input Evaluation information about an evaluation result with respect to the execution status of the instructed work, while obtaining the report information, presenting the report information to the first user, and delivering the report to the second user terminal device The third input screen for allowing the first user to input is distributed to the first user terminal device to obtain the evaluation information, and the management unit acquires the instruction information, the report information, and the evaluation Information is acquired from the distribution unit, and state information related to the progress state of the work related to the instruction is managed.

In addition, the user terminal device of the present invention displays a screen distributed from a facility operation support device that supports the work of the first and second users who operate facilities that provide articles or services to users. The first user who gives an instruction regarding work in the facility is operated, and displays an input screen for allowing the first user to input instruction information regarding the content of the instruction, and the instruction Information is transmitted to the server device, and report information related to the execution result of the work performed by the second user based on the instruction information is presented to the first user, and the execution status of the instructed work An input screen for allowing the first user to input evaluation information related to the evaluation result is displayed, and the evaluation information is transmitted to the server device.

In addition, the user terminal device of the present invention displays a screen distributed from a facility operation support device that supports the work of the first and second users who operate facilities that provide articles or services to users. The operation is performed by the second user who performs an operation in accordance with an instruction from the first user, and the instruction information regarding the content of the instruction is presented to the second user and the instruction is given. Displaying an input screen for allowing the second user to input report information related to the execution result of the work, transmitting the report information to a server device, and the work evaluated by the first user based on the report information Presenting the second user with evaluation information on the evaluation result for the implementation status of the user, and prompting the user to redo the work when the instructed work is not properly performed A structure in which to display the browsing screen.

The facility operation support method of the present invention is a facility operation support method for supporting the operations of the first and second users who operate facilities for providing goods or services to users by an information processing apparatus, A first input screen for allowing the first user who gives instructions regarding work in the office to input instruction information relating to the contents of the instructions to the first user terminal device operated by the first user; A second input screen for presenting the instruction information to the second user who performs the instructed operation and causing the second user to input report information regarding the execution result of the instructed operation; Distribution to a second user terminal device operated by a second user, presenting the report information to the first user, and evaluating an evaluation result for the instructed execution status of the work A third input screen for allowing the first user to input information is distributed to the first user terminal device, and based on the instruction information, the report information, and the evaluation information, the progress of the work related to the instruction The state information related to the state is managed.

According to the present invention, information exchanged when a facility is instructed to work, that is, information on the content of the instruction, information on the report on the instruction, and information on the evaluation on the report is efficiently collected and used as an instruction. It is possible to appropriately manage the progress status of such work.

Overall configuration diagram of facility operation support system according to this embodiment Floor plan of the store explaining the layout of the store and the installation status of the camera 1 The block diagram which shows the hardware constitutions of the camera 1, the recording server 3, the management server 4, the delivery server 5, and the user terminal 6 Sequence diagram showing the overall flow of weekly instructions and weekly reports Explanatory drawing showing the weekly instruction addition screen that the administrator browses Explanatory drawing showing the weekly report list screen that the store manager browses Explanatory diagram showing the weekly report details screen that the store manager browses Explanatory diagram showing the weekly report list screen that the administrator browses Explanatory drawing showing the weekly report details screen that the administrator browses Explanatory diagram showing the weekly report list screen displayed on the smartphone Explanatory diagram showing the weekly report details screen displayed on the smartphone

A first invention made to solve the above-mentioned problems is a facility operation support apparatus that supports the work of the first and second users who operate a facility that provides goods or services to a user. The input screen is distributed to the first user terminal device operated by the first user who gives an instruction regarding the work in the home, and the second user terminal device operated by the second user who executes the instructed work And a management unit that manages information acquired on the input screen, and the distribution unit includes a first input screen that allows the first user to input instruction information regarding the content of the instruction. Distributing to the first user terminal device, obtaining the instruction information, presenting the instruction information to the second user, and reporting information regarding the execution result of the instructed operation to the second user Enter A second input screen to be distributed to the second user terminal device, to acquire the report information, to present the report information to the first user, and to the execution status of the instructed operation A third input screen for allowing the first user to input evaluation information related to an evaluation result is distributed to the first user terminal device to acquire the evaluation information, and the management unit includes the instruction information, the instruction information, The report information and the evaluation information are acquired from the distribution unit, and state information regarding the progress state of the work related to the instruction is managed.

According to this, information exchanged when an operation is instructed to a facility, that is, information on the content of the instruction, information on the report on the instruction, and information on evaluation on the report is efficiently collected, and the work related to the instruction It is possible to appropriately manage the progress status of

In addition, according to a second aspect of the present invention, the distribution unit images the target area where the instructed work has been performed as the report information in response to an operation input of the second user on the second input screen. The area image is acquired.

According to this, since the first user can grasp the specific implementation status of the instructed work from the area image, the first user can perform an appropriate evaluation.

Further, the third invention further includes an image storage unit that periodically acquires and stores area images obtained by capturing each target area with a fixed camera installed in the facility, and the distribution unit includes: One of the area image accumulated in the image accumulation unit and the area image obtained by capturing the target area with the camera possessed by the second user is obtained.

According to this, an appropriate area image can be acquired. The camera possessed by the second user includes a camera built in the second user terminal device.

In addition, according to a fourth aspect of the present invention, the distribution unit distributes a browsing screen for presenting the evaluation information to the second user to the second user terminal device, and the evaluation information is instructed by the work. The second input screen that allows the second user to input the report information related to the execution result of performing the work again when the evaluation result indicates that the second operation is not properly performed. It is set as the structure which acquires to the said user terminal device and acquires the said report information.

According to this, when the instructed work is not performed properly, the report was sent back, the work was redone so that the deficiencies were remedied, and the execution result of the redoed work was reported again. Work can be performed appropriately and reliably.

In addition, according to a fifth aspect of the present invention, the distribution unit displays a browsing screen for presenting the state information for each of a plurality of facilities to the first user and the second user, the first user terminal device, and the first It is set as the structure delivered to 2 user terminal devices.

According to this, between a first user who manages a plurality of facilities and instructs a necessary work, and a second user who performs a work instructed at each facility, work related to the instructions at each facility You can share your progress. In addition, it is possible to share the progress status of the work related to the instruction at each facility among the plurality of second users. As a result, communication between a plurality of users can be promoted, and store management operations can be performed rationally.

According to a sixth aspect of the present invention, a state presentation image representing the state information is displayed on the browsing screen, and the state information is presented to the user by changing a display form of the state presentation image. To do.

According to this, the user can immediately grasp the status information related to the progress status of the work related to the instruction by the display form of the status presentation image.

In the seventh invention, an area image obtained by imaging the target area where the instructed work is performed is displayed on the browsing screen, and the state presentation image is a frame image surrounding the area image, The state information is represented by the color and blinking state of the frame image.

According to this, it becomes much easier for the user to grasp the state information by the color and blinking state of the frame image.

Further, according to an eighth aspect of the invention, the state presentation image is in a first display form when the viewer himself / herself has a task, and is in a second display form when a person other than the viewer has a task. A configuration in which a third display form is used when a person also has no task.

According to this, according to the display form of the state presentation image, the user immediately discriminates between a state in which the viewer himself has a task, a state in which a person other than the viewer has a task, and a state in which no person has a task. can do. In this case, if the state presentation image is blinked and displayed in the first display form that is particularly important, the user can immediately pay attention.

The ninth invention is a user terminal device that displays a screen distributed from a facility operation support device that supports the operations of the first and second users who operate facilities that provide articles or services to users. The first user who gives an instruction regarding work in the facility is operated, and displays an input screen for allowing the first user to input instruction information regarding the content of the instruction. Sending to the server device and presenting to the first user report information related to the execution result of the work performed by the second user based on the instruction information, and evaluating the execution status of the instructed work An input screen for allowing the first user to input evaluation information regarding the result is displayed, and the evaluation information is transmitted to the server device.

According to this, it is possible to efficiently collect information exchanged when the facility is instructed to work, that is, information on the content of the instruction and information on evaluation on the report.

The tenth invention is a user terminal device that displays a screen distributed from a facility management support device that supports the work of the first and second users who operate a facility that provides goods or services to users. The second user who performs an operation in accordance with an instruction from the first user presents instruction information regarding the content of the instruction to the second user, and the instructed operation An input screen for allowing the second user to input report information related to the execution result of is displayed, the report information is transmitted to a server device, and the work evaluated by the first user based on the report information is performed. Browsing screen that presents evaluation information related to the evaluation result for the situation to the second user and prompts the user to redo the work when the designated work is not properly performed A configuration that you want to display.

According to this, it is possible to efficiently collect information exchanged when an operation is instructed to a facility, that is, information related to a report on the instruction. Further, when the instructed work is not properly performed, the second user can be prompted to redo the work.

An eleventh aspect of the invention is a facility operation support method for supporting the operations of the first and second users who operate facilities that provide articles or services to users by an information processing apparatus, A first input screen for allowing the first user who gives an instruction regarding work to input instruction information regarding the content of the instruction is distributed to the first user terminal device operated by the first user and instructed. A second input screen that presents the instruction information to the second user who performs the work and causes the second user to input report information related to the execution result of the instructed work. The information is distributed to the second user terminal device operated by the user, the report information is presented to the first user, and the evaluation information on the evaluation result for the execution status of the instructed work is A third input screen to be input by the user is distributed to the first user terminal device, and based on the instruction information, the report information, and the evaluation information, state information relating to the progress state of the work related to the instruction is obtained. The configuration is to be managed.

According to this, as in the first invention, information exchanged when the facility is instructed to work, that is, information on the contents of the instruction, information on the report on the instruction, and information on the evaluation on the report is efficiently performed. It is possible to collect and appropriately manage the progress status of the work related to the instruction.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is an overall configuration diagram of a facility management support system according to the present embodiment.

This facility management support system is constructed for retail chain stores such as convenience stores, and includes a camera (facility imaging device) 1 provided for each of a plurality of stores (facility) and a cloud computer system 2. Recording server 3 (image storage unit, information processing device), management server 4 (management unit, information processing device), distribution server 5 (distribution unit, information processing device) constituting the (facility management support device), and user terminal 6 are provided.

The camera 1 is installed at an appropriate place in the store and images the store. The camera 1 is connected to a closed network such as a VLAN (Virtual Local Area Network) via an in-store network and a router 7.

The recording server 3, the management server 4, and the distribution server 5 are connected to each other via a cloud LAN. The cloud LAN is connected to the closed network via the router 8. The distribution server 5 is connected to the Internet via a firewall 9.

The recording server 3 collects and stores captured images obtained by capturing the inside of the store from the cameras 1 of the stores. The management server 4 manages captured images, information about users and stores, information input by users, and the like using a database. The distribution server 5 (Web server) generates and distributes a screen on which the user performs a browsing operation on the user terminal 6, and acquires information input by the user on the screen.

The user terminal 6 is a PC, a smartphone, a tablet terminal, or the like, and is distributed from the distribution server 5 by a user such as an administrator (store owner or supervisor) who manages a plurality of stores or a store manager who manages each store. Can be viewed with a Web browser or a dedicated application.

In such a facility management support system, since the camera 1 and the recording server 3 are connected via a closed network, safety of communication can be ensured. Further, since the distribution server 5 and the user terminal 6 are connected via the Internet, the user terminal 6 can access the distribution server 5 at an arbitrary place.

The store manager is also an administrator who manages the store. In this embodiment, a person who manages a plurality of stores such as a supervisor and a multi-store owner is called an administrator, and the person who manages one store is the store manager. It is called.

Next, the store layout and the installation status of the camera 1 will be described. FIG. 2 is a plan view of the store explaining the store layout and the installation status of the camera 1.

Stores are provided with doorways, display shelves, cashier counters, cooking utensils, and the like. Display shelves are divided into product categories such as fast food (FF), cooked rice (products such as rice balls, bento boxes and sushi), bakery, desserts, drinks, processed foods, prepared dishes, frozen foods and miscellaneous goods. The cooking utensils cook fast food such as Karaage in the store, and a fast food display shelf (FF case) is installed next to the cashier counter. The customer enters the store from the entrance, moves through the passage between the display shelves, finds the desired product, and goes to the checkout counter with the product and pays at the checkout counter (payment). After exiting, exit from the entrance.

In the store, a plurality of cameras 1 for photographing the inside of the store are installed. The camera 1 is installed at an appropriate position on the ceiling in the store. In particular, in the example shown in FIG. 2, an omnidirectional camera having a 360-degree shooting range using a fisheye lens is adopted as the camera 1, and a product displayed on a display shelf or the like can be shot by the camera 1. it can.

Next, schematic configurations of the camera 1, the recording server 3, the management server 4, the distribution server 5, and the user terminal 6 will be described. FIG. 3 is a block diagram illustrating hardware configurations of the camera 1, the recording server 3, the management server 4, the distribution server 5, and the user terminal 6.

The camera 1 includes an imaging unit 21, a control unit 22, an information storage unit 23, and a communication unit 24.

The imaging unit 21 includes an image sensor, and sequentially outputs captured images (frames) that are temporally continuous, so-called moving images. The control unit 22 is configured by a processor, performs image processing on the captured image, and processes the captured image (here, the moving object removal image from which a customer or the like suitable for monitoring display merchandise in the store has been deleted). Generate and output. The information storage unit 23 stores a program executed by the control unit 22 and a captured image output from the imaging unit 21. The communication unit 24 transmits the processed image output from the control unit 22 to the recording server 3 via the network.

The recording server 3 includes a control unit 31, an information storage unit 32, and a communication unit 33.

The communication unit 33 transmits / receives necessary information to / from the camera 1. In particular, the captured image periodically transmitted from the camera 1 is received. For example, an image transmission request is periodically transmitted to each camera 1 at a predetermined timing (for example, every 15 minutes), and a captured image transmitted from each camera 1 is received in response to the image transmission request. The communication unit 33 transmits / receives necessary information to / from the management server 4 and the distribution server 5. The control unit 31 includes a processor, and performs image processing on the captured image acquired from the camera 1. In this image processing, distortion correction of a captured image that is a fish-eye image and processing for extracting an area image in which a predetermined target area (such as a display shelf for each product type) is extracted are performed. The information storage unit 32 stores a captured image for each camera 1 received by the communication unit 33, an area image acquired by the control unit 31, and a program executed by the control unit 31.

The management server 4 includes a control unit 41, an information storage unit 42, and a communication unit 43.

The control unit 41 is configured by a processor, and executes processing for managing information related to area images (such as file names and storage paths), information related to users and stores, information input by the user, and the like using a database. The information storage unit 42 stores information related to the database and programs executed by the control unit 41. The communication unit 43 transmits / receives necessary information to / from the recording server 3 and the distribution server 5. For example, information related to the area image stored in the recording server 3 is received from the recording server 3, and information input by the user is received from the distribution server 5.

The distribution server 5 includes a control unit 51, an information storage unit 52, and a communication unit 53.

The control unit 51 includes a processor, and executes processing for generating a screen on which the user performs a browsing operation on the user terminal 6. The information storage unit 52 stores a program executed by the control unit 51. The communication unit 53 transmits / receives necessary information to / from the recording server 3 and the management server 4. The communication unit 53 transmits / receives necessary information to / from the user terminal 6. For example, the screen information generated by the control unit 51 is distributed to the user terminal 6, and information input by the user at the user terminal 6 is received.

The user terminal 6 includes a control unit 61, an information storage unit 62, a communication unit 63, an input unit 64, and a display unit 65.

The input unit 64 is used by the user to input various setting information. The display unit 65 displays a screen based on the screen information transmitted from the distribution server 5. The input unit 64 and the display unit 65 can be configured by a touch panel display. The communication unit 63 communicates with the distribution server 5, transmits information input by the input unit 64 to the distribution server 5, and receives screen information transmitted from the distribution server 5. The control unit 61 includes a processor and controls each unit of the user terminal 6. The information storage unit 62 stores a program executed by the control unit 61 and the like.

Next, the weekly instruction given by the manager and the weekly report given by the store manager in response to this will be described. FIG. 4 is a sequence diagram showing the overall flow of weekly instructions and weekly reports.

In this embodiment, an administrator (first user) such as a supervisor who manages a plurality of stores and a multi-store owner who manages a plurality of stores belongs to the headquarters that generalizes each store as a store manager. On the other hand, the store manager (second user) is notified once a week of weekly instructions regarding campaigns and sales floor creation.

When the manager receives a weekly instruction from the manager, the manager performs the work instructed by the weekly instruction, and when the work is completed, the manager reports a weekly report on the execution status of the designated work to the manager. . When the manager receives a weekly report from the store manager, the manager evaluates whether or not the work instructed by the weekly instruction is properly performed based on the weekly report, and the instructed work is properly performed. Approve weekly reports when implemented.

On the other hand, if the work instructed by the weekly instruction is not properly performed, the manager is instructed to send back the weekly report and redo the work instructed by the weekly instruction. When the weekly report is returned, the store manager redoes the work instructed by the weekly instruction and submits the weekly report to the manager again. The above exchange is repeated until the work instructed by the weekly instruction is properly performed.

Specifically, the administrator first accesses the distribution server 5 with the user terminal 6 (PC) to display a weekly instruction addition screen (first input screen, see FIG. 5), and adds this weekly instruction. Enter new weekly instructions on the screen. At this time, a weekly report list screen (browsing screen, see FIG. 8) may be displayed to confirm that a new weekly instruction is correctly registered.

Next, the store manager accesses the distribution server 5 with the user terminal 6 (PC or smartphone) to display the weekly report list screen (browsing screen, see FIG. 6). In this weekly report list screen, the new week Check if there is a next instruction. Here, when there is a new weekly instruction, the store manager confirms the contents of the weekly instruction and causes the store clerk to perform the work instructed by the weekly instruction.

Next, when the work instructed by the weekly instruction is completed, the store manager takes an image of the target area where the work has been performed with a camera. Then, the store manager accesses the distribution server 5 with the user terminal 6 (PC or smartphone) to display the weekly report details screen (second input screen, see FIG. 7). Enter the contents of the weekly report (report to weekly instructions) on the results of the work performed. At this time, the weekly report list screen (see FIG. 6) may be displayed again to confirm that the weekly report is registered correctly.

Next, the administrator accesses the distribution server 5 on the user terminal 6 (PC) to display a weekly report list screen (browsing screen, see FIG. 8). In this weekly report list screen, a new weekly report is displayed. Check if there is a report. Here, if there is a new weekly report, the weekly report detail screen (third input screen, see FIG. 9) is displayed, and the weekly report entered by the store manager is displayed on this weekly report detail screen. Confirm the contents and evaluate the implementation status of the instructed work. Here, when the instructed work is properly performed, an operation of approving the weekly report is performed. On the other hand, if the instructed work is not properly performed, an operation of returning the weekly report is performed. In addition, the administrator inputs a comment regarding the evaluation. The above weekly reports are confirmed and evaluated for all stores for each weekly instruction.

Next, the store manager accesses the distribution server 5 on the user terminal 6 (PC or smartphone) to display the weekly report list screen (browsing screen, see FIG. 6), and the previous input is made on this weekly report list screen. Review assessments for weekly reports. When the weekly instruction is completed on this weekly report list screen, the manager evaluates that the instructed work has been properly performed and the manager has confirmed that the weekly report has been approved. I can grasp it.

On the other hand, if the weekly instruction has been sent back on the weekly report list screen, the administrator evaluates that the instructed work has not been performed properly and the weekly report has been returned. The store manager can grasp. In this case, a weekly report detail screen (second input screen, see FIG. 7) is displayed, and comments are browsed on this weekly report detail screen to confirm the lack of work related to weekly instructions. Then, the store manager instructs the store clerk to redo the work specified by the weekly instruction so that the deficiency is improved.

As described above, when the administrator evaluates that the instructed work is not properly performed, the work instructed by the weekly instruction is performed again, and the store manager reports the weekly again. Then, the manager confirms the weekly report input by the store manager, and returns the weekly report if the instructed work is not properly performed. The above operations are repeated until the manager approves the weekly report.

Here, when the manager approves the weekly report by the store manager, the weekly instruction regarding the target store is completed, but at this time, the weekly report shifts to the shared state. In this weekly report sharing state, store managers of other stores can view the contents of the weekly reports on the weekly report list screen and weekly report details screen. Thereby, the information regarding the specific condition which performed the weekly instruction | indication appropriately can be shared between store managers.

The weekly report for which the weekly instruction has been completed may be viewed only and cannot be edited. Further, a deadline may be set for the weekly report, and if the deadline is exceeded, the weekly report may be forcibly completed.

As described above, the input screen is distributed from the distribution server 5 to the user terminal 6, and the input information input by the administrator or the store manager on the input screen is collected by the distribution server 5. Specifically, the distribution server 5 collects instruction information regarding the content of the instruction, report information regarding the execution result of the instructed work, and evaluation information regarding the evaluation result for the execution state of the instructed work.

The management server 4 acquires the instruction information, report information, and evaluation information collected by the distribution server 5 from the distribution server 5, and manages state information related to the progress state of the work related to the instruction based on the information. In this status information, the weekly instruction has been completed (completed state), the weekly report has never been submitted (not submitted), the weekly report has not been evaluated (waiting for evaluation), Contains information about the state that the weekly report was sent back (the sending back status).

Next, a weekly instruction addition screen that is browsed by the administrator will be described. FIG. 5 is an explanatory diagram showing a weekly instruction addition screen for browsing operation by the administrator.

This weekly instruction addition screen is displayed on the user terminal 6 when the logged-in user is an administrator. With this weekly instruction addition screen, the administrator can additionally register a new weekly instruction. it can.

The weekly instruction addition screen includes a subject name input unit 91, a period input unit 92, a detailed input unit 93, a setting button 94, and a cancel button 95. In the subject input unit 91, the administrator inputs the subject (title) of the weekly instruction. In the period input unit 92, the administrator inputs the start date and the end date of the implementation period of the weekly instruction. In the initial state, the date of the day of the week that becomes the reference of the next week is displayed as the start date on the period input unit 92, and the date one week after the start date is displayed as the end date. In the detail input unit 93, the administrator inputs a comment explaining the specific content of the weekly instruction.

The weekly instruction is for all stores, and the contents common to all stores are input in the subject, period, and detail input items. In addition, although a subject and a period are essential input items, the details can be omitted.

When the setting button 94 is operated after inputting a subject, a period, and a comment to the subject input unit 91, the period input unit 92, and the detail input unit 93, instruction information including a subject, a period, and a comment that are contents of a weekly instruction Is transmitted to the distribution server 5, and this weekly instruction addition screen is closed. When the cancel button 95 is operated, the input contents are discarded and the weekly instruction addition screen is closed.

Here, the instruction information transmitted from the user terminal 6 to the distribution server 5 is transmitted from the distribution server 5 to the management server 4, and the management server 4 relates to the progress state of the weekly instruction based on the received instruction information. A new weekly instruction is registered in the status information.

Next, the weekly report list screen that the store manager browses will be described. FIG. 6 is an explanatory diagram showing a weekly report list screen that the store manager browses.

This weekly report list screen is displayed on the user terminal 6 when the logged-in user is a store manager (other than the administrator). The weekly report registered by the administrator is displayed on the weekly report list screen by the store manager. Can be confirmed.

The weekly report list screen includes a main menu 101, a screen transition status display unit 102, a selection menu display unit 103, an instruction content display unit 104, a delete button 105, and a store list display unit 106. It has been.

In the main menu 101, any of top, monitoring, weekly report, comment, setting, and logout can be selected by a selection operation (click or tap).

When the top is selected on the main menu 101, a transition is made to a store comparison screen (not shown) which is the top screen of the monitoring function. Further, when monitoring is selected from the main menu 101, a transition is made to the store comparison screen which is the top screen of the monitoring screen.

In the user terminal 6, when the Web browser is activated to access the distribution server 5, a login screen (not shown) is first displayed. When the user name and password are entered on the login screen and the user authentication is successful. , Transition to the store comparison screen which is the top screen of the monitoring function.

The monitoring screen is used to check the status of the sales floor on each day of each sales floor of each store. The store comparison screen for comparing the sales floor status between stores for a common sales floor and the selected store The sales floor list confirmation screen for confirming the status of each sales floor in the market, the designated time confirmation screen for comparing the sales floor status between different days for the selected sales floor, and the sales floor at each time of the entire day on the selected date There is an all-day confirmation screen for confirming the situation, and a plurality of area images extracted based on the display conditions of each screen are displayed.

If you select Weekly Report in the main menu 101, a submenu for selecting either Report List or Add Instruction is displayed, and selecting Report List in this submenu changes to the Weekly Report List screen (see Figure 6). When the instruction addition is selected in the submenu, the screen shifts to a weekly instruction addition screen (see FIG. 5). Only when the logged-in user is an administrator, the instruction addition can be selected in the submenu.

When a comment is selected in the main menu 101, a sub menu is displayed. By selecting the sub menu, a comment list that displays a list of comments notified from a manager to a specified person such as a store manager at an appropriate timing. Transition to a screen (not shown) or a comment setting screen (not shown) for inputting a new comment.

When setting is selected on the main menu 101, a sub menu is displayed. By selecting the sub menu, a user setting screen (not shown) for specifying various user setting items, managers of all stores from the administrator, and the like. Transition to a topic setting screen (not shown) for inputting a topic to be notified at once, or a password change screen (not shown).

When logout is selected on the main menu 101, the screen related to the monitoring function being displayed is closed and the screen returns to the login screen (not shown).

The screen transition status display unit 102 displays the screen transition status. As shown in FIG. 6, when the weekly report list screen is displayed, a list icon is displayed.

A weekly instruction selection menu 111 is displayed on the selection menu display unit 103. The weekly instruction selection menu 111 displays registered weekly instructions. When one of the weekly instructions is selected, information regarding the selected weekly instruction is displayed in the instruction content display unit 104 and the store list display unit 106. Is displayed. In the example shown in FIG. 6, the weekly instruction period is displayed, but the subject of the weekly instruction or both the period and the subject may be displayed. In the initial state of the weekly report list screen, the latest weekly instruction is selected.

The instruction content display unit 104 displays the contents of the weekly instruction input on the weekly instruction addition screen (see FIG. 5), that is, the subject, period, and details.

The delete button 105 is operated when the administrator deletes the weekly instruction. As shown in FIG. 6, when the logged-in user is a store manager (other than the administrator), the delete button 105 becomes inoperable. The store manager cannot delete weekly instructions.

The store list display unit 106 is provided with a display unit 112 for each store. The store-specific display unit 112 is provided with an area image display unit 113 and a store name display unit 114. In the store-specific display unit 112, stores handled by the store manager are preferentially displayed, and other stores are displayed in ascending order of store IDs.

The area image display unit 113 displays the area image input by the store manager on each weekly report detail screen (see FIG. 7). When the store manager inputs a plurality of area images, one of the plurality of area images is displayed.

Here, in this embodiment, the area image is displayed on the area image display unit 113 of the store in a state where the weekly instruction is completed (completed state). On the other hand, the weekly instruction has not been completed, that is, the weekly report has never been submitted (unsubmitted), the weekly report has not been evaluated (waiting for evaluation), the weekly In the area image display unit 113 of the store in the state where the next report is returned (in the state of being returned), characters indicating the progress state of the weekly instruction are displayed on the area image display unit 113 according to the state. .

In addition, a frame image 115 representing the progress state of the weekly instruction is displayed on the store-specific display unit 112. The frame image 115 represents the progress state of the weekly instruction by changing the display form. Specifically, when the viewer himself / herself has a task, the frame image 115 is displayed in red (first display form). In this case, a red frame image 115 is blinked so that the viewer can immediately pay attention. When a person other than the viewer has a task, the frame image 115 is displayed in yellow (second display form). In addition, when the weekly instruction has been completed and no person has a task, the frame image 115 is displayed in white (uncolored, third display form).

Here, FIG. 6 is a weekly report list screen that the store manager is browsing. If the weekly report has never been submitted with a new weekly instruction for the store in charge of the store manager, Is returned, the store manager needs to make a weekly report. In such a case, the store manager himself / herself has a task, so the red frame image 115 is displayed at the store he / she is in charge of. Displayed blinking.

In addition, if the evaluation (approval, return) for the weekly report is not performed, the administrator needs to perform the evaluation. In such a case, there is a task for a person other than the store manager who is the viewer. Therefore, a yellow frame image 115 is displayed at the store in charge of the user. Further, when the weekly instruction is completed, since no person has a task, a white frame image 115 is displayed.

In addition, on this weekly report list screen, it is possible to view the status of other stores that you are not in charge of. In the area image display unit 113 of this other store, if a weekly report has never been submitted with a new weekly instruction, or if the weekly report is returned, the store manager of the other store reports the weekly report. If the weekly report has not been evaluated, the administrator must perform the evaluation. In this case, there is a task for a person other than the store manager who is the viewer. A yellow frame image 115 is displayed. Further, since no person has a task in the store where the weekly instruction is completed, a white frame image 115 is displayed.

In the example shown in FIG. 6, the store D handled by the store manager who is the viewer is in a state where the weekly report has never been made (unsubmitted state), and “unsubmitted” is displayed in the area image display unit 113 of the store D. And the red frame image 115 blinks on the store-specific display unit 112 of the store D.

Further, the store E is in a state where the weekly report has never been submitted (unsubmitted state), and characters “unsubmitted” are displayed on the area image display unit 113. The store F is in a state where the weekly report is not evaluated (evaluation waiting state), and characters “waiting for evaluation” are displayed on the area image display unit 113. In the store G, the weekly report is in a state of being sent back (in the state of being sent back), and the characters “being returned” are displayed on the area image display unit 113. In addition, a yellow frame image 115 is displayed on the store-specific display unit 112 of the stores E, F, and G. In other stores, since the weekly instruction has been completed, an area image is displayed and a white frame image 115 is displayed.

Note that the frame image 115 may not be displayed when the weekly instruction has been completed and no person has a task.

When the store name display unit 114 is operated, a transition is made to the weekly report details screen (see FIG. 7). For example, when the red frame image 115 is blinkingly displayed on the store-specific display unit 112 of the store in charge of the store manager who is a viewer, the store name display unit of the store in charge of the store is input in order to input a weekly report. 114 may be operated to transit to the weekly report details screen.

As described above, in the present embodiment, the store manager can be instructed to perform the instructed work and the weekly report on the weekly report list screen, and the store manager can be urged to redo the instructed operation.

In the present embodiment, when the weekly instruction is not completed (incomplete state), the area image is not displayed on the area image display unit 113, and the character indicating the progress state of the weekly instruction is displayed on the area image display unit. (Unsubmitted, waiting for evaluation, being sent back) is displayed, but if the store manager enters an area image, the area image is displayed even in an incomplete state, and the character indicating the progress status of the weekly instruction is displayed. The display may be omitted. In this case, the user can grasp the progress state of the weekly instruction by the display form of the frame image 115.

In the above-described embodiment, the progress state of the weekly instruction is expressed by the display color of the frame image 115, that is, the display color of the frame image 115 changes depending on whether the viewer has a task. However, the progress state of the weekly instruction may be expressed by changing display elements other than the display color, for example, the line thickness, line type, and fill pattern.

Next, the weekly report detail screen that the store manager browses will be described. FIG. 7 is an explanatory diagram showing a weekly report detail screen that the store manager browses.

This weekly report detail screen is displayed on the user terminal 6 when the logged-in user is a store manager (other than the manager), and the store manager can input the contents of the weekly report. This weekly report detail image is displayed by operating the store name display unit 114 on the weekly report list screen (see FIG. 6).

The weekly report detail image includes a main menu 101, a screen transition status display unit 102, a selection menu display unit 103, an instruction content display unit 104, an area image display input unit 121, a comment input unit 122, A send button 123 and a comment display unit 124 are provided.

The main menu 101 and the instruction content display unit 104 are the same as the weekly report list screen (see FIG. 6). Further, as shown in FIG. 7, the screen transition status display unit 102 displays a list and details icons in a state where the screen is changed to the weekly report details screen. When the list icon is selected, the list of weekly reports is displayed. Return to the screen (see FIG. 6).

The selection menu display unit 103 displays a store selection menu 131. When a store is selected from the store selection menu 131, information about the selected store is displayed on the area image display input unit 121 and the comment display unit 124. In the initial state when transitioning from the weekly report list screen (see FIG. 6), the store selected on the weekly report list screen is selected, and another store is selected from the store selection menu 131. The store manager can view weekly reports on other stores.

In the area image display input unit 121, the store manager inputs an area image showing the implementation status of the weekly instruction. In the example shown in FIG. 7, up to four area images can be input. When an operation for selecting the area image display input unit 121 is performed, an image selection screen (not shown) is displayed. By selecting an image file of the area image on this image selection screen, the image file is read. The area image is displayed on the area image display input unit 121.

Here, the image file of the area image is an image of a target area such as a sales floor with a camera or the like owned by the store manager, and the image file of the area image is stored in the user terminal 6 (PC) in advance. To do.

In this embodiment, the area image extracted from the captured image of the camera 1 installed in the store is stored in the recording server 3, and the latest information stored in the recording server 3 is accessed by accessing the recording server 3. The area image may be selected.

In the comment input unit 122, a comment to be notified to the administrator is input.

When an area image is input using the area image display input unit 121 and a comment is input using the comment input unit 122 and then the send button 123 is operated, the report information including the area image and the comment, which are the contents of the weekly report, is distributed to the distribution server. 5 is transmitted. This report information is transmitted from the distribution server 5 to the management server 4, and the management server 4 updates the status information regarding the progress state of the weekly instruction based on the received report information.

The comment display unit 124 displays comments exchanged in the past between the store manager and the manager. This comment display unit 124 allows the store manager to check what comments have been exchanged regarding the weekly instruction to be processed.

Next, a weekly report list screen that is browsed by the administrator will be described. FIG. 8 is an explanatory diagram showing a weekly report list screen that is browsed by the administrator.

This weekly report list screen is displayed on the user terminal 6 when the logged-in user is an administrator, and the progress status of each weekly instruction registered by the administrator in each store is displayed on the weekly report list screen. Can be confirmed by the administrator.

This weekly report list screen is substantially the same as the weekly report list screen (see FIG. 6) that the store manager browses, except that the delete button 105 is operable. The delete button 105 is used to delete the registration of the weekly instruction when the weekly instruction is mistakenly registered. When the delete button 105 is operated, a confirmation dialog asking whether or not deletion is possible is displayed. When the OK button is operated, the weekly instruction registration information is deleted.

The store list display unit 106 is provided with an area image display unit 113 and a store name display unit 114 for each store, as in the weekly report list screen (see FIG. 6) that the store manager browses. Then, the area image display unit 113 and the store name display unit 114 for each store are displayed side by side in ascending order of store ID.

Further, in the store list display unit 106, an area is displayed in the area image display unit 113 of the store in a state where the weekly instruction is completed (completed state), similarly to the weekly report list screen (see FIG. 6) that the store manager browses. In the area image display section 113 of the store where the image is displayed and the weekly instruction is not completed, characters representing the progress state of the weekly instruction are displayed.

In the store list display unit 106, the frame image 115 is displayed on the store-specific display unit 112 as in the weekly report list screen (see FIG. 6) that the store manager browses, but the viewer is the manager. Therefore, even if the progress status of the weekly instruction (unsubmitted status, waiting for evaluation, status being sent back) is the same, the display form of the frame image is different from the weekly report list screen that the store manager browses.

In other words, in a state where the weekly report is not evaluated (waiting for evaluation), the administrator needs to perform the evaluation, that is, because the administrator who is the viewer has a task, A red frame image 115 blinks on the display unit 112. On the other hand, if the weekly report has never been made (unsubmitted) or the weekly report has been sent back (sending back), the store manager needs to make a weekly report. Since a person other than the administrator who has the task has a task, a yellow frame image 115 is displayed. In addition, when the weekly instruction is completed (completed state) and no person has any task, a white frame image 115 is displayed. This is a weekly report that the store manager performs browsing operation. It is the same as the list screen.

In the example shown in FIG. 8, the store F is in a state where the weekly report is not evaluated (evaluation waiting state), the characters “waiting for evaluation” are displayed on the area image display unit 113, and the viewer Since a certain manager himself has a task, a red frame image 115 blinks on the store-specific display unit 112.

In stores D and E, the weekly report has never been submitted (unsubmitted state), the characters “unsubmitted” are displayed in the area image display unit 113, and in store G, the weekly report is sent. In the returned state (returning state), the text “Returning” is displayed on the area image display unit 113, and a yellow frame image 115 is displayed on the store-specific display unit 112 of the stores D, E, and G. Is displayed. In other stores, since the weekly instruction has been completed, an area image is displayed and a white frame image 115 is displayed.

Next, a weekly report detail screen that is browsed by the administrator will be described. FIG. 9 is an explanatory diagram showing a weekly report detail screen that is browsed by the administrator.

This weekly report detail screen is displayed on the user terminal 6 when the logged-in user is an administrator. With this weekly report detail screen, the administrator views the weekly report submitted by the store manager. It is possible to evaluate whether or not the weekly instruction has been properly implemented.

This weekly report detail screen is substantially the same as the weekly report detail screen (see FIG. 7) that the store manager browses, except that an evaluation input unit 141 is provided.

The area image display input unit 121 displays an area image input by the store manager on the weekly report detail screen (see FIG. 7) that the store manager browses. When the area image displayed here is selected, the enlarged area image is displayed, and the actual situation of the target area (sales floor) can be confirmed in detail.

The evaluation input unit 141 is provided with an approval button 142 and a return button 143. The approval button 142 is used to approve the weekly report when the weekly instruction is properly executed, and the return button 143 is used to accept the weekly report when the weekly instruction is not properly executed. It will be sent back to the store manager.

Here, when the approval button 142 and the return button 143 are operated, evaluation information related to the approval or return is transmitted to the distribution server 5. This evaluation information is transmitted from the distribution server 5 to the management server 4, and the management server 4 updates the state information regarding the progress state of the weekly instruction based on the received evaluation information. At this time, when the approval button 142 is operated, the weekly instruction is completed (completed state), and when the return button 143 is operated, the weekly report is returned (currently being returned). State).

Similarly to the weekly report detail screen (see FIG. 7) that the store manager browses, if a comment is input to the comment input unit 122 and the send button 123 is operated, the comment is transmitted to the distribution server 5 and evaluated (approved). It is also possible to exchange only comments with the store manager without performing a return).

In this embodiment, the transmission button 123 for transmitting the comment is provided. However, the approval button 142 and the return button 143 also serve as the transmission button 123. That is, the comment is input to the comment input unit 122 and the approval button When 142 or the return button 143 is operated, a comment may be transmitted together with the evaluation information.

Next, the screen displayed on the smart phone as the user terminal 6 will be described. FIG. 10 is an explanatory diagram showing a weekly report list screen displayed on the smartphone. FIG. 11 is an explanatory diagram showing a weekly report detail screen displayed on the smartphone.

6 and 7 show the weekly report list screen and the weekly report detail screen displayed on the PC as the user terminal 6, but the store manager can use a smartphone as the user terminal 6. In this case, The weekly report list screen shown in FIG. 10 and the weekly report details screen shown in FIG. 11 are displayed on the smartphone as the user terminal 6.

The weekly report list screen shown in FIG. 10 includes a main menu display button 211, a top button 212, a weekly instruction selection menu 213, a weekly instruction subject display section 214, and a store list display section 215. It has been.

When the main menu display button 211 is operated, a main menu similar to the main menu 101 of the weekly report list screen (see FIG. 6) is displayed. When the top button 212 is operated, a transition is made to a monitoring screen (not shown) as a top screen.

The weekly instruction selection menu 213 displays the registered weekly instruction. When any week instruction is selected, information regarding the selected weekly instruction is displayed in the weekly instruction subject display unit 214 and the store list display unit 215. Is displayed.

The weekly instruction subject display section 214 displays the subject of the weekly instruction.

The store list display unit 215 is provided with a store-specific display unit 216 side by side. The store-specific display unit 112 is provided with a store name display unit 217 and an area image display unit 218.

The weekly report detail screen shown in FIG. 11 includes a main menu display button 211, a top button 212, a weekly instruction display unit 221, an area image display input unit 222, a store name display unit 223, and a comment input unit. 224 and a send button 225 are provided.

The weekly instruction display unit 221 displays the contents of the weekly instruction (subject, period, and details).

The area image display input unit 222 inputs an area image showing the execution status of the instructed work. In this area image display input unit 222, the camera icon 226 is displayed in an uninput state, and when this camera icon 226 is operated, a menu for selecting either camera imaging or image selection is displayed.

Here, when camera imaging is selected, an application for imaging with the camera built in the smartphone is activated, and the target area can be imaged with the built-in camera. Is displayed. On the other hand, when image selection is selected, an image selection screen (not shown) is displayed. When an image file of an area image is selected on this image selection screen, the image file is read and displayed in the area image display input unit 222. An area image is displayed.

The area image display input unit 222 is provided with an add button 227. When the add button 227 is operated, an area image can be added.

The store name display unit 223 displays the name of the store.

The comment input unit 224 inputs a comment to be notified to the administrator.

When an area image is input using the area image display input unit 222 and a comment is input using the comment input unit 224, and the send button 225 is operated, report information including the area image and comment, which are the contents of the weekly report, is distributed. It is transmitted to the server 5.

In addition, like the weekly report detail screen (see FIG. 7) displayed on the PC as the user terminal 6, a comment display unit for displaying comments exchanged between the store manager and the manager in the past is provided. Also good.

As described above, the embodiments have been described as examples of the technology disclosed in the present application. However, the technology in the present disclosure is not limited to this, and can be applied to embodiments in which changes, replacements, additions, omissions, and the like have been performed. Moreover, it is also possible to combine each component demonstrated by said embodiment into a new embodiment.

For example, in the above-described embodiment, an example of a retail store such as a convenience store has been described. However, the present invention is widely applied to various facilities that provide users with goods and services such as financial institutions such as banks and accommodation facilities such as hotels. can do.

In the above-described embodiment, the cloud computer system 2 is configured by the three information processing apparatuses, the recording server 3, the management server 4, and the distribution server 5, independently. You may make it implement | achieve with a processing apparatus. Of these three servers, any two servers may be configured by one information processing apparatus.

In the above embodiment, as shown in FIG. 2, the camera 1 is an omnidirectional camera having a 360-degree shooting range using a fisheye lens. However, a camera having a predetermined angle of view, a so-called box camera, may be used. Is possible.

In the above embodiment, the cloud computer system 2 (the recording server 3, the management server 4, and the distribution server 5) performs various processes related to facility operation support. However, all or part of these processes are performed. It may be performed by a PC installed in the store.

Moreover, although the said embodiment demonstrated the screen displayed on PC and a smart phone as the user terminal 6, a tablet terminal can also be used as the user terminal 6. FIG. In this case, although depending on the screen size of the tablet terminal, the PC screen shown in FIGS. 6 and 7 may be displayed, and the smartphone screen shown in FIGS. 10 and 11 is displayed. You may make it do.

The facility operation support device, the user terminal device, and the facility operation support method according to the present invention provide information exchanged when an operation is instructed to a facility, such as an operation instruction, a report for the instruction, and an evaluation for the report Efficiently collect and manage the progress of work related to instructions appropriately. In addition, information can be shared among multiple users, enabling facility management work to be carried out rationally. The system is useful as a facility operation support device, a user terminal device, a facility operation support method, and the like that support the operations of the first and second users who operate the facility that provides the user with goods or services.

DESCRIPTION OF SYMBOLS 1 Camera (facility imaging device) 2 Cloud computer system (facility management support device) 3 Recording server (image storage part, information processing apparatus) 4 Management server (management part, information processing apparatus) 5 Distribution server (distribution part, information processing apparatus) ) 6 User terminal (user terminal device)

The facility operation support apparatus of the present invention is a facility operation support apparatus that supports the operations of a first user who operates a plurality of facilities that provide articles or services to a user and a second user for each of the facilities. The input screen is distributed to the first user terminal device operated by the first user who gives an instruction regarding the work in the home, and the second user terminal device operated by the second user who executes the instructed work And a management unit that manages information acquired on the input screen, and the distribution unit includes a first input screen that allows the first user to input instruction information regarding the content of the instruction. Distributing to the first user terminal device, obtaining the instruction information, presenting the instruction information to the second user, and reporting information regarding the execution result of the instructed operation to the second user In The second input screen for force, the second and delivered to the user terminal device, obtains the report information, as well as presenting the report information to the first user, exemplary contents of the indicated the work A third input screen for allowing the first user to input evaluation information including whether or not to approve, to the first user terminal device, to acquire the evaluation information, the management unit, The instruction information, the report information, and the evaluation information are acquired from the distribution unit, and state information regarding whether or not the work related to the instruction is in a completed state is managed.

In addition, the user terminal device of the present invention is a screen distributed from a facility operation support device that supports the work of a first user who operates a plurality of facilities that provide articles or services to a user and a second user for each facility. Is an input screen that is operated by the first user who gives an instruction regarding work in the facility, and allows the first user to input instruction information regarding the content of the instruction. Is displayed, the instruction information is transmitted to the server device, and report information related to the execution result of the work performed by the second user based on the instruction information is presented to the first user and is instructed. said evaluation information including whether or not to approve the implementation of their work to display an input screen for inputting the first user has, a configuration for transmitting the evaluation information to the server device

In addition, the user terminal device of the present invention is a screen distributed from a facility operation support device that supports the work of a first user who operates a plurality of facilities that provide articles or services to a user and a second user for each facility. Is displayed by the second user who performs an operation according to an instruction from the first user, and presents instruction information regarding the content of the instruction to the second user. And displaying an input screen for allowing the second user to input report information related to the execution result of the instructed operation, transmitting the report information to a server device, and based on the report information, the first user the evaluation information including whether or not to approve the execution content of has been the work evaluated by presenting the second user, the approval of the execution content of the indicated the working is not obtained situ A structure in which to display the browsing screen to prompt the redo of the work.

Also, the facility management support method of the present invention is a facility management support method for supporting the operations of a first user who operates a plurality of facilities providing goods or services to a user and the second user for each facility by an information processing device. The first user operating the first input screen for allowing the first user who gives an instruction regarding work in the facility to input instruction information regarding the content of the instruction. The second information that is distributed to the terminal device and presents the instruction information to the second user who performs the instructed operation, and causes the second user to input report information regarding the execution result of the instructed operation. an input screen, and delivers to the second user terminal device the second user operates, as well as presenting the report information to the first user, approves the indicated execution content of the work Whether the third input screen for inputting the evaluation information to the first user including, distributed to the first user terminal, the instruction information, based on the reported information and the evaluation information, the The state information related to whether or not the work related to the instruction is in a completed state is managed.

According to the present invention, information exchanged when instructing work to a plurality of facilities , that is, information on the contents of the instruction, information on the report on the instruction, and information on the evaluation on the report are efficiently collected, It is possible to appropriately manage whether or not the work related to the instruction is in a completed state .

A first invention made to solve the above-described problems is a facility operation support apparatus that supports the operations of a first user who operates a plurality of facilities that provide articles or services to a user and a second user for each facility. A first user terminal device operated by the first user who gives an instruction regarding work in the facility, and a second user terminal operated by the second user who performs the instructed work A distribution unit that distributes an input screen to the device; and a management unit that manages information acquired on the input screen. The distribution unit causes the first user to input instruction information related to the content of the instruction. The first input screen is distributed to the first user terminal device, the instruction information is acquired, the instruction information is presented to the second user, and the report information related to the execution result of the instructed operation The A second input screen to be input by the second user is distributed to the second user terminal device, the report information is acquired, and the report information is presented to the first user and is instructed. A third input screen for allowing the first user to input evaluation information including whether or not to approve the implementation of the work is distributed to the first user terminal device, and the evaluation information is acquired. The management unit acquires the instruction information, the report information, and the evaluation information from the distribution unit, and manages state information regarding whether or not the work related to the instruction is in a completed state .

According to this, information exchanged when instructing work to multiple facilities , that is, information on the content of the instruction, information on the report on the instruction, and information on the evaluation on the report is efficiently collected and given to the instruction. It is possible to appropriately manage whether or not such work is in a completed state .

In addition, according to a fourth aspect of the present invention, the distribution unit distributes a browsing screen for presenting the evaluation information to the second user to the second user terminal device, and the evaluation information is instructed by the work. Is not properly implemented and the evaluation result is a return evaluation , the second input screen for allowing the second user to input the report information related to the implementation result of performing the work again is displayed on the second input screen again. It is set as the structure which acquires to the said user terminal device and acquires the said report information.

The ninth invention displays a screen distributed from a facility operation support apparatus that supports the operations of the first user for each facility and the second user for each facility that operates a plurality of facilities that provide articles or services to the user. A user terminal device that is operated by the first user who gives an instruction relating to work in the facility, and displays an input screen for allowing the first user to input instruction information relating to the content of the instruction And transmitting the instruction information to the server device, presenting the first user with report information on the execution result of the work performed by the second user based on the instruction information, and receiving the instruction An input screen for allowing the first user to input evaluation information including whether or not to approve the work content is displayed, and the evaluation information is transmitted to the server device.

According to this, it is possible to efficiently collect information exchanged when an instruction is given to a plurality of facilities , that is, information relating to the content of the instruction and information relating to evaluation of the report.

The tenth invention displays a screen distributed from a facility operation support apparatus that supports the operations of a first user who operates a plurality of facilities that provide articles or services to a user and a second user for each facility. A user terminal device that is operated by the second user who performs work in accordance with an instruction from the first user, and presents instruction information regarding the content of the instruction to the second user. Displaying an input screen for allowing the second user to input report information related to the execution result of the instructed operation, transmitting the report information to a server device, and evaluating the first user based on the report information It has been presented the evaluation information including whether or not to approve the execution content of the work to the second user, the work when the approval of execution content of the indicated the working is not obtained A structure in which to display the viewing screen prompting of again.

According to this, it is possible to efficiently collect information exchanged when an operation is instructed to a plurality of facilities , that is, information related to a report on the instruction. In addition, the second user can be urged to redo the work when approval of the execution content of the designated work is not obtained .

The eleventh aspect of the invention is a facility operation support method for supporting the operations of a first user who operates a plurality of facilities for providing goods or services to a user and a second user for each facility by an information processing apparatus. The first user terminal device operated by the first user displays a first input screen that allows the first user who gives an instruction regarding work in the facility to input instruction information regarding the content of the instruction. A second input screen that is distributed and presents the instruction information to the second user who performs the instructed operation, and allows the second user to input report information regarding the execution result of the instructed operation , said second user is distributed to the second user terminal device operated, as well as presenting the report information to the first user, including whether or not to approve the execution content of the designated the work The third input screen for inputting the evaluation information to the first user, and delivered to the first user terminal, the instruction information, based on the reported information and the evaluation information, the work according to the instruction It is configured to manage state information regarding whether or not it is in a completed state .

According to this, as in the first invention, information exchanged when a work is instructed to a plurality of facilities , that is, information on the contents of the instruction, information on the report on the instruction, and information on the evaluation on the report. It is possible to efficiently collect and appropriately manage whether or not the work related to the instruction is in a completed state .

Claims (11)

A facility management support apparatus that supports the work of first and second users who operate a facility that provides goods or services to a user, and is operated by the first user who gives instructions regarding work in the facility A first user terminal device that performs, a distribution unit that distributes an input screen to a second user terminal device operated by the second user performing the instructed work, and manages information acquired on the input screen A management unit, wherein the distribution unit distributes to the first user terminal device a first input screen for allowing the first user to input instruction information regarding the content of the instruction, and the instruction information A second input screen for presenting the instruction information to the second user and allowing the second user to input report information regarding the execution result of the instructed operation. The report information is obtained by distributing to the terminal device, the report information is presented to the first user, and the evaluation information on the evaluation result for the execution status of the instructed operation is sent to the first user. A third input screen to be input is distributed to the first user terminal device to acquire the evaluation information, and the management unit acquires the instruction information, the report information, and the evaluation information from the distribution unit. Then, the facility management support apparatus characterized by managing the status information regarding the progress status of the work related to the instruction. The distribution unit acquires, as the report information, an area image obtained by imaging a target area where the instructed operation is performed in response to an operation input of the second user on the second input screen. The facility operation support apparatus according to claim 1, wherein And an image storage unit that periodically acquires and stores area images obtained by capturing each target area with a fixed camera installed in the facility, and the distribution unit stores the image stored in the image storage unit. The facility operation support apparatus according to claim 2, wherein one of an area image and an area image obtained by capturing the target area with a camera possessed by the second user is acquired. The distribution unit distributes a browsing screen for presenting the evaluation information to the second user to the second user terminal device, and the evaluation information indicates that the instructed operation is not properly performed. The second input screen for allowing the second user to input the report information related to the execution result of performing the work again is delivered to the second user terminal device. The facility management support apparatus according to claim 1, wherein the report information is acquired. The distribution unit distributes, to the first user terminal device and the second user terminal device, a browsing screen that presents the state information for each of a plurality of facilities to the first user and the second user. The facility operation support apparatus according to any one of claims 1 to 4, wherein 6. The state presentation image representing the state information is displayed on the browsing screen, and the state information is presented to the user by changing a display form of the state presentation image. Facility operation support device. On the browsing screen, an area image obtained by imaging the target area where the instructed operation is performed is displayed, and the state presentation image is a frame image surrounding the area image, and the color and blinking state of the frame image The facility operation support apparatus according to claim 6, wherein the state information is expressed by: The state presentation image is in the first display form when the viewer himself / herself has a task, and is in the second display form when a person other than the viewer has a task, and when no person has a task. It becomes a 3rd display form, The facility management assistance apparatus of Claim 6 or Claim 7 characterized by the above-mentioned. A user terminal device that displays a screen distributed from a facility management support device that supports the work of first and second users who operate a facility that provides goods or services to a user, the work in the facility The first user who performs an instruction relating to the instruction is operated, an input screen for causing the first user to input instruction information relating to the content of the instruction is displayed, the instruction information is transmitted to a server device, and the instruction Report information related to the execution result of the work performed by the second user based on the information is presented to the first user, and evaluation information related to the evaluation result for the instructed execution status of the work is indicated in the first An input screen for allowing the user to input is displayed, and the evaluation information is transmitted to the server device. A user terminal device that displays a screen distributed from a facility management support device that supports the work of first and second users who operate a facility that provides goods or services to a user, from the first user The second user who performs the work according to the instruction is operated to present instruction information regarding the content of the instruction to the second user, and report information regarding the execution result of the instructed work An input screen to be input by the second user is displayed, the report information is transmitted to the server device, and evaluation information on an evaluation result with respect to an implementation status of the work evaluated by the first user based on the report information is displayed. Displaying a browsing screen that presents to the second user and prompts the user to redo the work when the designated work is not properly performed. The user terminal device according to symptoms. A facility management support method for supporting operations of first and second users who operate a facility that provides goods or services to a user by an information processing device, wherein the first performs instructions regarding work in the facility The first input screen that allows the user to input the instruction information related to the contents of the instruction is distributed to the first user terminal device operated by the first user, and the second operation is performed. The second user who operates the second input screen that presents the instruction information to the user and causes the second user to input report information regarding the execution result of the instructed operation. The report information is distributed to the terminal device, and the report information is presented to the first user, and the evaluation information on the evaluation result for the instructed execution status of the work is input to the first user. A third input screen that is distributed to the first user terminal device, and based on the instruction information, the report information, and the evaluation information, managing state information relating to a progress state of the work related to the instruction; A characteristic facility operation support method.

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