JP6176502B2 - Facility management support device, user terminal device, and facility management support method - Google Patents

Description

  The present invention relates to a facility operation support device, a user terminal device, and a facility operation support method that support the work of a user who operates a facility that provides goods or services to users.

  In a store management system with a large number of stores like a convenience store, supervisors who belong to the headquarters that supervises each store grasp the store's situation while visiting the store, and give guidance and suggestions to the store manager However, in recent years, the number of stores managed by one supervisor has increased, and the situation of each store also varies, so the supervisor can efficiently perform operations that operate each store. A technology that can be used is desired. In addition, there is a case where one owner manages a large number of stores, and in such owners as well, it is desired to improve the efficiency of store management operations as in the case of supervisors.

  As related to store management operations performed by such supervisors and owners who manage multiple stores, the status of the inside and outside of multiple stores such as franchise chain (FC) member stores has been remotely monitored using a surveillance camera and microphone. In addition, there is known a technique for providing various information necessary for the management of a store created based on the image data from the surveillance camera and the sound data from the microphone to the headquarters such as the FC headquarters as management guidance information online ( Patent Document 1).

  In addition, the person in charge visits the retail store regularly, and the sales floor structure before and after the inspection / correction work is imaged by the digital image imaging means, and the obtained image data together with predetermined item data is mobile computing. The information is sent to the information processing means installed in the store support headquarters via the tool, and the store support headquarters creates a sales floor situation report with the sales floor configuration image before and after the inspection / correction work based on the received data. In addition, a technique is known that is useful for the next storefront support (see Patent Document 2).

JP 2002-366621 A JP 2001-306786 A

  Now, according to the technology disclosed in Patent Document 1, management guidance information (store clerk information, product display information, product missing information) required to guide store management from a remote location where an FC headquarters such as a convenience store is located. Product information, product inventory information, visitor information, etc.), and the burden on the supervisor can be greatly reduced. Further, according to the technology disclosed in Patent Document 2, the store visitor reports the sales floor situation report in the form of contrasting captured images with respect to the sales floor configuration before and after the inspection / correction work for the situation in the store. It can be created by the information processing apparatus.

  However, with these conventional technologies, for a large number of stores, information on each store (e.g. indication of improvement items and guidance), reports, information on other communication items, or information on improvement measures implemented at the stores, It cannot be shared between a plurality of users and communicated with each other so that the store operation can not be carried out rationally.

  That is, in the conventional technology, there is only a one-way information flow in which information on the state of merchandise in the store and the situation of the store clerk is unilaterally provided to the supervisor at the headquarters, etc. No consideration has been given to the mechanism for sharing information among multiple users, and because there is no sufficient communication between multiple users, it is possible to rationalize operations for improving store operations. There was a problem that I could not.

  Therefore, the present invention shares necessary information such as information on evaluations, reports, and other communication items for a plurality of stores, or information on improvement measures implemented in the store among a plurality of users, A facility that allows users to communicate sufficiently, especially to efficiently generate shared information, and to rationalize operations to improve store operations An object of the present invention is to provide an operation support device, a user terminal device, and a facility operation support method.

  A facility operation support apparatus according to the present invention is a facility operation support apparatus that supports the work of a user who operates a facility that provides goods or services to a user, and stores an area image of each area in the facility The report input screen is distributed to the report creator's user terminal device, the input information on the input screen is acquired, and the report based on the input information is viewed as the report specified as the distribution destination of the report. And a management unit that manages the area image and the input information, and the distribution unit includes at least imaging time of the facility, the area, and the area image. Based on the report creator's operation to designate one, a viewing screen including an image list in which the corresponding area images are arranged is generated and the user is created. Delivered to the terminal device, on the basis of the report's operation for selecting the area image in the image list, a configuration for distributing the input screen to the user terminal.

The user terminal device of the present invention is a user terminal device that displays a screen based on information distributed from the facility operation support device , the facility, each area in the facility, and an area in each area. In response to a user operation that specifies at least one of the image capturing times, a browsing screen including an image list in which the corresponding area images are arranged is displayed, and the user operation for selecting the area image in the image list is performed. Accordingly, an input screen for inputting information related to the report is displayed.

  Further, the facility management support method of the present invention is a facility management support method for supporting the work of a user who operates a facility that provides an article or service to a user by an information processing device, and the information processing device includes the facility An area image of each area is accumulated, and an image list in which the corresponding area images are arranged based on an operation of a report creator that specifies at least one of the facility, the area, and the imaging time of the area image is created. An input screen for inputting information related to a report based on an operation of the report creator that selects the area image in the image list. Deliver to the user terminal device of the creator, obtain the input information on the input screen, the report based on the input information And configured to be delivered to the user terminal device of the report viewer that has been designated as a delivery destination of the report.

  According to the present invention, since a report including required information is generated and the report is distributed to the user terminal device, the required information can be shared among a plurality of users. Then, from the work of checking the status of the area by the image list to the work of creating the report through the selection of the area, the operability when the report creator creates the report can be improved. As a result, sufficient communication can be achieved among a plurality of users, and the work for creating reports can be made more efficient. it can.

Overall configuration diagram of facility operation support system according to this embodiment Floor plan of the store explaining the layout of the store and the installation status of the camera 1 The block diagram which shows schematic structure of the camera 1, the recording server 21, the management server 22, and the delivery server 23 Explanatory drawing which shows the transition state of the screen which is generated by the distribution server 23 and displayed on the PC 3 Explanatory drawing showing the store comparison screen Explanatory drawing showing the sales floor list confirmation screen Explanatory drawing showing the specified time confirmation screen Explanatory diagram showing an all-day confirmation screen Explanatory drawing showing an enlarged image display screen Explanatory drawing which shows the image display screen classified by store at the time of enlarged image browsing Explanatory drawing showing the enlarged image editing screen Explanatory drawing showing the report input screen Explanatory drawing showing the report list screen Explanatory drawing showing the report list screen in the detailed display state Explanatory drawing showing the enlarged image display screen when viewing reports Explanatory drawing showing the message display screen Explanatory drawing showing the user setting screen Explanatory drawing showing the topic setting screen Explanatory drawing showing the topic display screen Explanatory drawing which shows the monitoring screen displayed with the smart phone 4 Explanatory drawing showing the enlarged display status of the sales floor image on the monitoring screen

  A first invention made to solve the above-described problem is a facility operation support apparatus that supports the work of a user who operates a facility that provides goods or services to users, and is an area image of each area in the facility And an image storage unit for storing the report and a report input screen to the report creator's user terminal device, acquiring the input information on the input screen, and sending the report based on the input information to the report distribution destination And a management unit that manages the area image and the input information, and the distribution unit includes the facility, the area, and the area. A browsing screen including an image list in which the corresponding area images are arranged based on the operation of the report creator that specifies at least one of the image capturing times. Generated and delivered to the user terminal device, on the basis of the report's operation for selecting the area image in the image list, a configuration for distributing the input screen to the user terminal.

  According to this, since a report including required information is generated and the report is distributed to the user terminal device, the required information can be shared among a plurality of users. Then, from the work of checking the status of the area by the image list to the work of creating the report through the selection of the area, the operability when the report creator creates the report can be improved. As a result, sufficient communication can be achieved among a plurality of users, and the work for creating reports can be made more efficient. it can.

  In the second invention, the management unit manages the report based on the input information in association with the area image selected in the image list, and the distribution unit includes the report including the area image. Is delivered to the user terminal device of the report viewer.

  According to this, since the area image selected in the image list is associated with the report, it is possible to save time and effort for the report creator to select the area image one by one, and the report can be generated efficiently. And since the area image of the area to be reported is delivered to the user terminal device of the report viewer, the report viewer can observe the situation of the area in detail by the area image, so it was pointed out in the report The report viewer can grasp the matter accurately.

  According to a third aspect of the present invention, the distribution unit displays an enlarged screen displaying an enlarged area image corresponding to the selected area image in response to an operation of a report creator who selects the area image in the image list. Generate and distribute to the user terminal device, and generate the input screen and distribute to the user terminal device based on an operation of a report creator who instructs input of the report on the enlarged screen.

  According to this, since the status of the area can be confirmed in detail on the enlarged screen, the report creator can accurately create the report.

  In addition, according to a fourth aspect of the present invention, the distribution unit generates an edit screen on which the report creator can draw by handwriting input on the enlarged area image, distributes it to the user terminal device of the report creator, and performs handwriting input The drawing information is obtained, and the distribution unit is configured to generate a browsing screen that displays a drawing image based on the drawing information on the enlarged area image and distribute it to the user terminal device of the report viewer.

  According to this, since the drawing image by handwriting input is displayed on the enlarged area image on the screen displayed on the user terminal device of the report viewer, the report viewer can grasp the contents of the report specifically and easily. be able to.

  According to a fifth aspect of the present invention, the management unit, based on the area image selected by the report creator, reports the name of the facility to be reported, the name of the area, and the imaging time of the area image. The at least one is acquired, and the distribution unit causes the report creator to input at least one of a report distribution destination, a classification, and a comment on the input screen, and acquires the input information. And

  According to this, since the name of the facility to be reported, the name of the area, and the imaging time of the area image are acquired from the area image, it is possible to save time and effort to input such information. In addition, because the report creator inputs the report's delivery destination, classification, and comments, the report can be managed and distributed efficiently based on this information, and the content that is appropriate for the report viewer Reports can be delivered.

  The sixth invention is a facility operation support device that supports the work of a user who operates a facility that provides goods or services to a user, and distributes a report input screen to the report creator's user terminal device. A distribution unit that acquires input information on the input screen and distributes the report based on the input information to a user terminal device of a report viewer designated as a distribution destination of the report, and manages the input information A management unit that, on the input screen, the distribution unit causes the report creator to select a captured image of an area in the facility that is the target of the report, and the captured image is captured by the report creator. Obtained from the user terminal device, and the report including the captured image is distributed to the user terminal device of the report viewer.

  According to this, since the captured image selected by the report creator is delivered to the report reader's user terminal device, the report viewer can observe the situation of the area in detail with the captured image, so the report points out The report reader can accurately grasp the matters that have been made.

Moreover, 7th invention is a user terminal device which displays a screen based on the information delivered from the said facility management assistance apparatus , Comprising: The said facility, each area in this facility, and the area image of this each area In response to a user operation specifying at least one of the imaging times, a browsing screen including an image list in which the corresponding area images are arranged is displayed, and in response to a user operation to select the area image in the image list. An input screen for inputting information related to the report is displayed.

  According to this, similar to the first invention, required information can be shared among a plurality of users so that sufficient communication can be achieved among a plurality of users. As a result of efficient generation, operations for improving store operations can be performed rationally.

  Further, an eighth invention is a facility management support method for supporting a user's operation of a facility that provides a user with an article or service by an information processing device, wherein the information processing device includes each area in the facility. A viewing screen including an image list in which the area images are arranged based on an operation of a report creator that specifies at least one of the facility, the area, and the imaging time of the area image. Is generated and distributed to the report creator's user terminal device, and an input screen for inputting information related to the report is displayed based on the report creator's operation of selecting the area image in the image list. Deliver to the user terminal device, obtain the input information on the input screen, the report based on the input information, the report A configuration to be distributed to the user terminal device of the report viewer that has been designated as a delivery destination.

  According to this, similar to the first invention, required information can be shared among a plurality of users so that sufficient communication can be achieved among a plurality of users. As a result of efficient generation, operations for improving store operations can be performed rationally.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is an overall configuration diagram of a facility management support system according to the present embodiment.

  This facility management support system is constructed for retail chain stores such as convenience stores, and includes a camera (facility imaging device) 1 provided for each of a plurality of stores (facility) and a cloud computer system 2. And a PC (user terminal device) 3 and a smartphone (user terminal device) 4.

  The camera 1 is installed at an appropriate place in the store and images the store. The camera 1 is connected to a closed network such as a VLAN (Virtual Local Area Network) via an in-store network and a router 11.

  The cloud computer system 2 includes a recording server (image storage unit, information processing device) 21, a management server (management unit, information processing device) 22, and a distribution server (distribution unit, information processing device) 23. . The recording server 21, the management server 22, and the distribution server 23 are connected to each other via a cloud LAN. The cloud LAN is connected to the closed network via the router 24. The distribution server 23 is connected to the Internet via the firewall 25.

  The recording server 21 collects and stores images taken from the stores from the cameras 1 of the stores. In the present embodiment, the sales floor image for each sales floor (area) is extracted from the still image for browsing acquired from the camera 1 and stored. The management server 22 manages a sales floor image, information about a user and a store, a report input by the user, information about a topic, and the like using a database. The distribution server (Web server) 23 generates and distributes a screen viewed by the user on the PC 3 or the smartphone 4, and acquires information input by the user on the screen.

  The PC 3 and the smartphone 4 are operated by a user such as a supervisor, a store owner, or a store manager, and can view a screen distributed from the distribution server 23 with a Web browser.

  In such a facility management support system, since the camera 1 and the recording server 21 are connected via a closed network, safety of communication can be ensured. Moreover, since the delivery server 23, PC3, and the smart phone 4 are connected via the internet, the delivery server 23 can be accessed from PC3 or the smart phone 4 in arbitrary places.

  Next, the store layout and the installation status of the camera 1 will be described. FIG. 2 is a plan view of the store explaining the store layout and the installation status of the camera 1.

  Stores are provided with doorways, display shelves, cashier counters, cooking utensils, and the like. Display shelves are divided into different types of products such as fast food (FF), cooked rice (rice balls, bento boxes, sushi, etc.), bakery, desserts, drinks, processed foods, sundries, fresh foods, magazines, and newspapers. Yes. The cooking utensils cook fast food such as Karaage in the store, and a fast food display shelf (FF case) is installed next to the cashier counter. The customer enters the store from the entrance, moves through the passage between the display shelves, finds the desired product, and goes to the checkout counter with the product and pays at the checkout counter (payment). After exiting, exit from the entrance.

  In the store, a plurality of cameras 1 for photographing the inside of the store are installed. The camera 1 is installed at an appropriate position on the ceiling in the store. In particular, in the example shown in FIG. 2, an omnidirectional camera having a 360-degree shooting range using a fisheye lens is adopted as the camera 1, and a product displayed on a display shelf or the like can be shot by the camera 1. it can.

  Next, schematic configurations of the camera 1, the recording server 21, the management server 22, and the distribution server 23 illustrated in FIG. 1 will be described. FIG. 3 is a block diagram illustrating a schematic configuration of the camera 1, the recording server 21, the management server 22, and the distribution server 23.

  The camera 1 includes an imaging unit 31, a processor 32, a storage device 33, and a communication unit 34.

  The imaging unit 31 includes an image sensor, and sequentially outputs captured images (frames) that are temporally continuous, so-called moving images. The processor 32 performs image processing on the captured image, generates a processed image, and outputs the processed image. The storage device 33 stores a program executed by the processor 32 and a captured image output from the imaging unit 31. The communication unit 34 transmits the processed image output from the processor 32 to the recording server 21 via the network.

  In the present embodiment, every time a captured image is input from the imaging unit 31, the processor 32 updates the dominant image information and generates a still image for browsing (background image) from which a moving object is removed as a processed image.

  Background image generation technology can be used to generate the browsing still image. For example, when sequentially captured images are sequentially input, the luminance of each pixel in the captured image corresponding to 30 frames is collected in the most recent predetermined sampling period (for example, 5 minutes) and approximated to a normal distribution By generating a luminance histogram for each pixel and accumulating color information in a predetermined range (± 3σ) in the luminance histogram, it is possible to obtain dominant image information (color information in a dominant state) in units of pixels. Thus, a background image can be generated. Then, by updating such dominant image information each time a captured image is input, a timely background image can be obtained and used as a still image for browsing.

  Note that the sampling period may be set appropriately by the user in an appropriate sampling period in which a person is not reflected.

  In such a background image generation process, a color having the highest frequency is selected from a plurality of captured images within a predetermined period in the past (for example, 5 minutes). At this time, the color of the pixel changes in the moving image area. As a result, a background color having a high dominance rate is selected, and a still image for browsing (background image) from which a moving object is removed can be obtained. In addition, when the moving object is a person, there is even a slight movement. Therefore, when the moving object is stationary for a long time, a person-like image is displayed in a blurred state, so that privacy can be protected.

  In the present embodiment, the recording server 21 periodically sends an image transmission request to the camera 1 at a predetermined timing (for example, every 15 minutes), and the communication unit 34 of the camera 1 transmits an image from the recording server 21. In response to the request, the still image for browsing at that time is transmitted. Here, when a still image for browsing is transmitted from the communication unit 34 to the recording server 21, it may be transmitted via a mobile router or the like (not shown). In addition, the browsing still image is updated as needed every time a captured image that is continuous in time is input in the processor 32, and the browsing still image that is updated as needed is transmitted at a predetermined timing.

  The recording server 21 includes a processor 41, a storage device 42, and a communication unit 43.

  The communication unit 43 transmits / receives necessary information to / from the camera 1, the management server 22, and the distribution server 23. For example, an image transmission request is periodically transmitted to each camera 1 at a predetermined timing (for example, every 15 minutes), and a still image for browsing transmitted from each camera 1 is received in response to the image transmission request. The storage device 42 stores browsing still images for each camera 1 received by the communication unit 43 and programs executed by the processor 41.

  The processor 41 performs image processing on the browsing still image (omnidirectional image) acquired from the camera 1. In this image processing, the viewing still image that is an omnidirectional image is equally divided (for example, divided into four images) so as to become the sales floor image of each sales floor, that is, the sales floor image of each sales floor is cut out (extracted) from the captured image. ). Further, the processor 41 generates a thumbnail image obtained by reducing the original image of the sales floor image. Sales floor images (original images and thumbnail images) are stored in the storage device 42. Further, the processor 41 controls the timing for acquiring the browsing still image from the camera 1.

  Here, an example has been described in which the processor 41 performs division processing of the sales floor image. However, the processor 32 of the camera 1 transmits the sales floor image of each sales floor to the recording server 21 in a state where the sales floor image is extracted and stores it in the storage device 42. You may do it.

  In the communication unit 43, if acquisition of the still image for browsing from the camera 1 fails at a predetermined image acquisition timing based on the control of the processor 41, acquisition of the still image for browsing is performed during the period until the next image acquisition timing. Until it succeeds, a retry is repeated to acquire still images for browsing. Thereby, although some time difference arises, the still image for browsing for every predetermined timing can be acquired without omission.

  The management server 22 includes a processor 51, a storage device 52, and a communication unit 53.

  The processor 51 executes processing for managing information related to sales floor images (such as file names and storage paths), information related to users and stores, information related to reports and topics input by the user, and the like using a database. The storage device 52 stores information related to the database and programs executed by the processor 51. The communication unit 53 transmits / receives necessary information to / from the recording server 21 and the distribution server 23. For example, information related to the sales floor image stored in the recording server 21 is received from the recording server 21, and information related to reports and topics input by the user is received from the distribution server 23.

  The distribution server 23 includes a processor 61, a storage device 62, and a communication unit 63.

  The processor 61 executes processing for generating a screen viewed by the user on the PC 3 or the smartphone 4. The storage device 62 stores a program executed by the processor 51. The communication unit 63 transmits / receives necessary information to / from the recording server 21 and the management server 22. For example, the screen information generated by the processor 61 is distributed to the PC 3 or the smartphone 4, and information input by the user on the PC 3 or the smartphone 4 is received.

  Next, a screen generated by the distribution server 23 and displayed on the PC 3 will be described. FIG. 4 is an explanatory diagram showing a transition state of screens generated by the distribution server 23 and displayed on the PC 3.

  In the PC 3, when a web browser is activated and the distribution server 23 is accessed, first, a login screen is displayed. In this embodiment, user authentication is performed with a user ID and password, and when the user ID and password are entered on the login screen and the user authentication is successful, a store comparison screen (see FIG. 5) is displayed as the top screen. .

  At this time, if there is an unread report newly input by another user or the password has expired, a message display screen (see FIG. 16) for displaying a message to that effect is displayed. The If there is a topic input by the administrator, a topic display screen (see FIG. 19) is displayed.

  On the store comparison screen (see FIG. 5), the status of sales floors can be compared between stores for a common sales floor. When an arbitrary store is selected on this store comparison screen, the screen changes to a sales floor list confirmation screen (see FIG. 6). On this sales floor list confirmation screen, the status of each sales floor in the selected store can be confirmed. When a sales floor is selected on this sales floor list confirmation screen, the screen transits to a designated time confirmation screen (see FIG. 7). On this designated time confirmation screen, the sales floor conditions can be compared between different days for the selected sales floor. When a date is selected on this designated time confirmation screen, the screen changes to an all-day confirmation screen (see FIG. 8). On this all-day confirmation screen, it is possible to confirm the status of the sales floor at each time of the entire day on the selected date.

  On this store comparison screen, sales floor list screen, specified time screen, and all-day confirmation screen, a plurality of sales floor images extracted based on the display conditions of each screen are displayed, and the status of the sales floor can be confirmed by this sales floor image. This store comparison screen, sales floor list screen, designated time screen, and all-day confirmation screen are collectively referred to as a monitoring screen.

  When a sales floor image is selected on the monitoring screen, an enlarged image display screen (see FIG. 9) is popped up. On the enlarged image display screen, a high-resolution sales floor image is displayed in an enlarged manner, and the status of the sales floor can be confirmed in detail. When a store list is instructed on this enlarged image display screen, the screen changes to a store-specific image display screen (see FIG. 10). On the store-specific image display screen, the store floor images of the stores are displayed side by side, and the store floor image displayed on the enlarged image display screen can be changed to that of another store. When image editing is instructed on the enlarged image display screen, a transition is made to the enlarged image editing screen (see FIG. 11). On this enlarged image editing screen, it is possible to draw on the sales floor image by handwriting input.

  When uploading is instructed on the enlarged image editing screen, a transition is made to a report input screen (see FIG. 12). On this report input screen, items related to the report can be input. In addition, transition to the report input screen can also be made by selecting report input in the main menu of the monitoring screen.

  Further, when a report list is selected from the main menu of the monitoring screen, a transition is made to a report list screen (see FIG. 13). On this report list screen, reports specified with the logged-in user as a sharing destination are displayed in a list. When a report is selected on this report list screen, the report list screen (see FIG. 14) in the detailed display state is transitioned to. On the report list screen in the detailed display state, it is possible to browse sales floor images and messages attached to the report. When a sales floor image is selected on the report list screen in the detailed display state, an enlarged image display screen (see FIG. 15) is popped up. On this enlarged image display screen, a high-resolution sales floor image is enlarged and displayed.

  In addition, when setting is selected in the main menu of the monitoring screen, a sub menu is displayed. When user setting, topic setting, and password change are selected in this sub menu, the user setting screen (see FIG. 17), topic setting screen (see FIG. 18), a password change screen (not shown) pops up.

  Next, the store comparison screen in the screen transition state shown in FIG. 4 will be described. FIG. 5 is an explanatory diagram showing a store comparison screen.

  The store comparison screen includes a main menu 71, a date and time input unit 72, a site map display unit 73, a selection menu display unit 74, and an image list display unit 75.

  In the main menu 71, any one of top, monitoring, report list, report input, setting, and logout can be selected (input by clicking or tapping).

  When the top is selected on the main menu 71, the screen changes to the top screen. In this embodiment, the store comparison screen is the top screen, and if the currently opened monitoring screen is other than the store comparison screen, that is, if it is a sales floor list confirmation screen, a specified time confirmation screen, or an all-day confirmation screen, the store comparison screen is displayed. Transition. At this time, the display date / time returns to the current time, more precisely to the latest image acquisition timing (image acquisition time).

  When monitoring is selected from the main menu 71, the screen changes to a store comparison screen which is the top screen of the monitoring screen. At this time, the display date returns to the current time (latest image acquisition time).

  When a report list is selected from the main menu 71, a transition is made to a report list screen (see FIG. 13).

  When a report input is selected from the main menu 71, a report input screen (see FIG. 12) is popped up.

  When setting is selected on the main menu 71, a sub menu is displayed. In this submenu, user setting, topic setting, or password change can be selected. When user setting is selected in this submenu, a user setting screen (see FIG. 17) pops up. When topic setting is selected in the submenu, a topic setting screen (see FIG. 18) is popped up. The topic setting screen is displayed only when the user is an administrator. When password change is selected in the submenu, a password change screen (not shown) pops up.

  When logout is selected in the main menu 71, the monitoring screen is closed and a login screen is displayed.

  The date input unit 72 is provided with a NOW button 81, a date change unit 82, and a time change unit 83.

  The NOW button 81 changes the display date and time of the sales floor image on the image list display unit 75 to the current time (latest image acquisition time). When this NOW button is operated, a sales floor image of the current date and time is displayed. As a result, when the past situation is confirmed and the current situation is desired to be confirmed, the current sales floor image can be quickly displayed.

  The date changing unit 82 changes the display date of the sales floor image of the image list display unit 75, and the sales floor image of the selected date is displayed on the image list display unit 75. The date change unit 82 is provided with a date display unit 82a and left and right arrow buttons 82b and 82c.

  The date currently set is displayed on the date display part 82a. When the date display portion 82a is operated, a calendar screen (not shown) is displayed, and a date can be selected on the calendar screen. The arrow buttons 82b and 82c perform date advancement. When the left arrow button 82b is operated, the display date / time is changed one day ago, and when the right arrow button 82c is operated, the display date / time is changed one day later. The

  The time changing unit 83 changes the display time of the sales floor image on the image list display unit 75, and the sales floor image at the selected time is displayed on the image list display unit 75. The time changing unit 83 includes a time display unit 83a, left and right arrow buttons 83b and 83c, and a time bar 83d.

  In the time display part 83a, the currently set time is displayed. The arrow buttons 83b and 83c perform time advance corresponding to the image acquisition timing (for example, every 15 minutes). When the left arrow button 83b is operated, the display time is the time of the previous timing (for example, 15). When the right arrow button 83c is operated, the display time is changed to the time of the next timing (for example, 15 minutes later).

  The time bar 83d is for selecting a time zone within business hours (24 hours for all day business), and a plurality of points representing each time zone are displayed side by side in the time axis direction. , Change to the time of that point. The display color changes at the point in the selected time zone. The time bar 83d is not displayed on the designated time confirmation screen (see FIG. 7) or the all-day confirmation screen (see FIG. 8).

  The site map display unit 73 displays a screen transition state. The site map display unit 73 displays buttons for “all stores”, “store names”, “sales floor names”, and “details” in accordance with the monitoring screen (see FIGS. 5 to 8).

  When each button is operated, the corresponding monitoring screen is displayed. In other words, when the “All Stores” button is operated, a transition is made to the store comparison screen (see FIG. 5). When the “Store Name” button is operated, the screen changes to a sales floor list confirmation screen (see FIG. 6). When the “sales floor name” button is operated, the screen transits to a designated time confirmation screen (see FIG. 7). When the “details” button is operated, a transition is made to an all-day confirmation screen (see FIG. 8). The name of the currently selected store is displayed on the “Store Name” button, and the name of the currently selected store is displayed on the “Store Name” button.

  The image list display section 75 is provided with a plurality of sales floor image display sections 91 arranged vertically and horizontally, and an explanation display section 92 disposed below the sales floor image display section 91. The sales floor image display unit 91 displays a sales floor image (a low-resolution thumbnail image or a high-resolution original image).

  Moreover, in the example shown in FIGS. 5-8, four sales floor images are displayed along with the horizontal direction. The arrangement number of the sales floor image in the vertical direction is arbitrary, and if it cannot fit on one screen, it may be scrolled with a vertical scroll bar.

  In particular, in the store comparison screen shown in FIG. 5, the image list display unit 75 displays a store-specific image list 93 in which store images for each store related to a common store are arranged together with store names. The sales floor image display unit 91 displays the sales floor image of each store, and the explanation display unit 92 displays the store name.

  In the store-specific image list 93, sales floor images of all stores related to the group to which the user belongs are displayed. In the initial state immediately after login, the sales floor image of the current date and time is displayed. At this time, the stores directly handled by the user are preferentially displayed. The sales floor images are arranged in the right order from the left end (upper left) of the uppermost stage, and are then arranged in the right direction from the left end of the lower stage, and are arranged in the same order.

  With this store-specific image list 93, the store status can be compared between stores for a common store.

  In the store comparison screen shown in FIG. 5, a sales floor selection menu 94 is displayed on the selection menu display section 74. The sales floor selection menu 94 displays all sales floors related to the group to which the user belongs. When a sales floor is selected from this sales floor selection menu, the sales floor image in the store-specific image list 93 is switched to that of the selected sales floor.

  By changing the sales floor of the store-specific image list 93 using the sales floor selection menu 94, the situation of different sales floors can be compared among a plurality of stores. Thereby, the shop which should be noted about various sales floors can be found easily.

  In the image list display section 75 of the store comparison screen, when a sales floor image in the store-specific image list 93 is selected, an enlarged image display screen (see FIG. 9) relating to the selected sales floor is displayed in a hop-up manner. Further, when the store name of the store-specific image list 93 is selected, the screen changes to a sales floor list confirmation screen (see FIG. 6) regarding the selected store.

  The main menu 71 and the date and time input unit 72 are common to other monitoring screens (sales list confirmation screen, designated time confirmation screen, all-day confirmation screen) described below.

  Next, the sales floor list confirmation screen in the screen transition state shown in FIG. 4 will be described. FIG. 6 is an explanatory diagram showing a sales floor list confirmation screen.

  When the store name of the store-specific image list 93 displayed on the image list display section 75 is selected and operated on the store comparison screen (see FIG. 5), the sales floor list confirmation screen shown in FIG. 6 is displayed.

  In the sales floor list confirmation screen shown in FIG. 6, the image list display section 75 displays a sales floor image list 95 in which sales floor images of all sales floors in the store selected on the store comparison screen are arranged together with sales floor names. The sales floor image display unit 91 displays the sales floor image of each sales floor, and the explanation display unit 92 displays the sales floor name.

  The status of each sales floor in the store selected on the store comparison screen (see FIG. 5) can be confirmed from the image list 95 by sales floor.

  Further, on the sales floor list confirmation screen shown in FIG. 6, a store selection menu 96 is displayed on the selection menu display unit 74. In this store selection menu 96, all stores related to the group to which the user belongs are displayed. When a store is selected from the store selection menu 96, the sales floor image in the sales floor image list 95 is switched to that of the selected store.

  By changing the sales floor of the image list 95 by sales floor using the store selection menu 96, it is possible to compare the situation of different sales floors. As a result, it is possible to easily find a notable sales floor for one store.

  In the image list display section 75 of the sales floor list confirmation screen, when a sales floor image in the sales floor image list 95 is selected, an enlarged image display screen (see FIG. 9) relating to the selected sales floor is displayed in a hop-up manner. Further, when the sales floor name in the sales floor image list 95 is selected, the screen transits to a designated time confirmation screen (see FIG. 7) regarding the selected sales floor.

  Next, the designated time confirmation screen in the screen transition state shown in FIG. 4 will be described. FIG. 7 is an explanatory diagram showing a designated time confirmation screen.

  When a sales floor name is selected and operated on the image list display section 75 of the sales floor list confirmation screen (see FIG. 6), a designated time confirmation screen shown in FIG. 7 is displayed.

  On this designated time confirmation screen, a daily image list 97 in which the sales floor images for each day within the predetermined period related to the sales floor selected on the sales floor list confirmation screen are displayed on the image list display section 75 is displayed. The sales floor image display unit 91 displays the sales floor image of each sales floor, and the explanation display unit 92 displays the time. In addition, the date is displayed on the date display unit 99 provided at the top.

  In this daily image list 97, the sales day images at a predetermined display time on a specified date and a predetermined number of days at predetermined intervals from that date are displayed. In the example shown in FIG. 7, the sales floor image for four days including the designated date is displayed. Also, sales floor images at the same display time on each day are displayed side by side. The display time is set in advance on the user setting screen (see FIG. 5).

  In addition, in this designated time confirmation screen, a display interval selection unit 76 for selecting an interval between dates displayed in the daily image list 97 is provided. In the example shown in FIG. 7, either a weekly interval or a daily interval can be selected. When the weekly interval is selected, the sales day images on the same day of the week as the specified date one week before, two weeks before, and three weeks before, that is, the past one week, two weeks, and three weeks before the specified date are displayed. When the day interval is selected, sales floor images for the past three days from the specified date are displayed.

  In the example shown in FIG. 7, the weekly interval is selected, the designated date is September 11 (Friday), the day, September 4 one week before, and August 28 two weeks ago The sales floor image of each day on August 21 three weeks ago is displayed. Also, if you select the day interval, September 11 (Friday), the designated date, September 10 (Thursday) one day before, September 9 (Wednesday) two days ago, September 8 three days ago The sales floor image of each day (Tue) is displayed.

  By this daily image list 97, the situation of the sales floor can be compared between different days.

  Further, in the store comparison screen shown in FIG. 7, the sales floor selection menu 94 is displayed on the selection menu display unit 74 as in the store comparison screen (see FIG. 5). When a sales floor is selected from the sales floor selection menu 94, the sales floor image in the daily image list 97 is switched to that of the selected sales floor.

  In the image list display section 75 of the designated time confirmation screen, when a sales floor image in the daily image list 97 is selected, an enlarged image display screen (see FIG. 9) relating to the selected sales floor is hopped up. When a date in the daily image list 97 is selected, the screen changes to an all-day confirmation screen (see FIG. 8) regarding the selected date.

  Next, the all-day confirmation screen in the screen transition state shown in FIG. 4 will be described. FIG. 8 is an explanatory diagram showing an all-day confirmation screen.

  When a date is selected in the daily image list 97 displayed on the image list display section 75 on the designated time confirmation screen (FIG. 7), the screen changes to the all-day confirmation screen shown in FIG.

  In the all-day confirmation screen, the image list display unit 75 displays a time-based image list 98 in which sales floor images at all times of the entire day on the date selected on the designated time confirmation screen are arranged in time series. The sales floor image display unit 91 displays the sales floor image of each sales floor, and the explanation display unit 92 displays the time.

  The all-day confirmation screen is provided with a display interval selection unit 77 for selecting an interval of time displayed in the image list 98 by time. In the example shown in FIG. 8, any of 15 minutes, 30 minutes, 1 hour, and 2 hours can be selected. When 15 minutes, 30 minutes, 1 hour, and 2 hours are selected, sales floor images are displayed at 15-minute intervals, 30-minute intervals, 1-hour intervals, and 2-hour intervals.

  With this list of images by time 98, the status of the sales floor on the day of interest can be confirmed in all time zones of the day.

  Further, on the all-day confirmation screen shown in FIG. 8, a sales floor selection menu 94 is displayed on the selection menu display unit 74 as in the store comparison screen (see FIG. 5). When a sales floor is selected from the sales floor selection menu 94, the sales floor image in the time-based image list 98 is switched to that of the selected sales floor.

  In the image list display section 75 of the all-day confirmation screen, when a sales floor image in the image list by time 98 is selected, an enlarged image display screen (see FIG. 9) relating to the selected sales floor is displayed in a hop-up manner.

  As described above, in this embodiment, each screen is browsed while narrowing down the store, the sales floor, and the date sequentially on the four monitoring screens, that is, the store comparison screen, the sales floor list confirmation screen, the specified time confirmation screen, and the all-day confirmation screen. Thus, it is possible to efficiently check the status of the sales floor on each day of each sales floor of each store. And in the case of a user in charge of a plurality of facilities such as a supervisor or an owner who manages multiple stores, it is first desired to compare the situation of each sales floor among a plurality of stores. Therefore, in this embodiment, the store comparison screen is first displayed immediately after logging in.

  Next, an enlarged image display screen in the screen transition state shown in FIG. 4 will be described. FIG. 9 is an explanatory diagram showing an enlarged image display screen.

  When the sales floor image is selected and operated on the monitoring screen (see FIGS. 5 to 8), the enlarged image display screen shown in FIG. 9 is displayed in a hop-up manner.

  The enlarged image display screen is provided with an enlarged image display unit 101, an explanation display unit 102, a store button 103, an edit button 104, and left and right arrow buttons 105a and 105b. The enlarged image display unit 101 displays an enlarged sales floor image (high-resolution original image). The explanation display unit 102 displays the store name, the sales floor name, and the date and time.

  With this enlarged image display screen, it is possible to observe in detail the state of the sales floor of the store of interest.

  When the store button 103 is operated on the enlarged image display screen, a store-specific image display screen (see FIG. 10) is popped up. When the edit button 104 is operated, a transition is made to an enlarged image edit screen (see FIG. 11). The arrow buttons 105a and 105b perform time feeding corresponding to image acquisition timing (for example, every 15 minutes). When the left arrow button 105a is operated, the display time is changed to the time of the previous timing (for example, 15 minutes before), and when the right arrow button 105b is operated, the display time is changed to the time of the next timing (for example, 15 minutes later).

  Next, the store-by-store image display screen when viewing an enlarged image in the screen transition state shown in FIG. 4 will be described. FIG. 10 is an explanatory diagram illustrating an image display screen for each store when viewing an enlarged image.

  When the store button 103 is operated on the enlarged image display screen (see FIG. 9), the store-specific image display screen shown in FIG. 10 is popped up.

  The image display screen for each store includes an image list display unit 111, left and right arrow buttons 112a and 112b, and a store button 103.

  The image list display unit 111 displays the store image of each store along with the store name. The sales floor image displayed here relates to the same sales floor as the enlarged image display screen of the transition source in all stores related to the group to which the user belongs.

  The arrow buttons 112a and 112b are used to display store floor images that do not fit in the image list display unit 111. When each of the left and right arrow buttons 112a and 112b is operated, one sales floor image displayed on the image list display unit 111 is displayed in the right direction or the left direction so that a sales floor image of a store that is not displayed is displayed. Move to.

  When the sales floor image is selected in the image list display unit 111, the store-specific image display screen is closed and the screen returns to the enlarged image display screen (see FIG. 9), and the enlarged sales floor image of the selected store is displayed on the enlarged image display screen. The When the store button 103 is selected, the store-by-store image display screen is closed and the screen is returned to the enlarged image display screen (see FIG. 9), and the sales floor image of the original store is displayed on the enlarged image display screen.

  Thereby, since it is possible to display an enlarged sales floor image of a different store without returning to the store comparison screen (see FIG. 5), the burden on the user operation can be greatly reduced.

  Next, the enlarged image editing screen in the screen transition state shown in FIG. 4 will be described. FIG. 11 is an explanatory diagram showing an enlarged image editing screen.

  When the edit button 104 is operated on the enlarged image display screen (see FIG. 9), the screen changes to the enlarged image editing screen shown in FIG.

  The enlarged image editing screen includes an enlarged image display unit 121, a handwriting tool selection unit 122, an upload button 123, and a close button 124. The enlarged image display unit 121 displays an enlarged sales floor image (high-resolution original image) as in the enlarged image display screen (see FIG. 9).

  The handwriting tool selection unit 122 is provided with a pencil button 125, an eraser button 126, and an initialization button 127. When the pencil button 125 is selected, a line can be drawn on the enlarged sales floor image of the enlarged image display unit 121. At this time, the drawing color can be selected from a plurality of colors (for example, red, blue, yellow). When the eraser button 126 is selected, the drawn line can be erased. When the initialization button 127 is selected, all drawn lines can be erased and the state before editing can be restored.

  With this enlarged image editing screen, it is possible to draw by hand on the enlarged sales floor image. Thereby, the notable part in the enlarged sales floor image can be indicated by the drawn image 129 by handwriting input.

  When the upload button 123 is operated, a transition is made to a report input screen (see FIG. 12). If the close button 124 is operated, the screen returns to the enlarged image display screen (see FIG. 9).

  Here, when the upload button 123 is operated, drawing information by handwriting input is uploaded to the distribution server 23, and the drawing information is registered in the report management information together with the sales floor image in the management server 22.

  In this embodiment, it is possible to draw by hand on the enlarged sales floor image. However, marks (stamps) of various shapes prepared in advance can be drawn on the enlarged sales floor image. Also good.

  Next, the report input screen in the screen transition state shown in FIG. 4 will be described. FIG. 12 is an explanatory diagram showing a report input screen.

  When the upload button 123 is operated on the enlarged image editing screen (see FIG. 11), the report input screen shown in FIG. 12 is displayed. When a report input is selected from the main menu 71 on the monitoring screen (see FIGS. 5 to 8), this report input screen is displayed as a pop-up.

  This report input screen is used by a user (report creator) to input information about the report. The report input screen includes a sharing destination selection unit 131, a sharing source selection unit 132, and a captured image selection unit 133. A classification selection unit 134, an evaluation input unit 135, a subject input unit 136, a comment input unit 137, a send button 138, and a close button 139 are provided.

  The sharing destination selection unit 131 is used by the user to select a report sharing destination (distribution destination). In this sharing destination selection unit 131, stores and managers (such as supervisors) related to the group to which the user belongs are displayed as sharing destinations, and a check box is provided for each sharing destination. Can be selected individually. Also, an “all” check box is provided, and all stores and managers can be selected at once.

  The sharing source selection unit 132 is used by the user to select a store name that is a report sharing source (a store name that is a report target). Here, when a transition is made from the enlarged image editing screen (see FIG. 11), the store name of the enlarged sales floor image displayed on the enlarged image editing screen is automatically input and reflected by the sharing source selection unit.

  When the captured image selection unit 133 selects a report input from the main menu 71 and transitions to a report input screen, the user selects a captured image file to be attached to the report. In this case, the picked-up image which the user imaged the sales floor with the smart phone 4 etc. beforehand is transferred to PC3. The sales floor image selected here is uploaded to the distribution server 23 together with the input information. Note that when the transition is made from the enlarged image editing screen, the sales floor image edited on the enlarged image editing screen is automatically set and reflected in the attached image, so there is no need to select a file.

  The camera 1 outputs an image in which the customer's privacy is protected by the moving object removal process, but the image taken by the user with the smartphone 4 or the like cannot protect the customer's privacy. Therefore, the face detection process may be executed in the PC 3, and if a face is detected here, a warning that the upload cannot be performed may be output. In this case, the captured image can be uploaded if the user performs the process of painting the image area of the customer with the image editing application of the smartphone 4 or the PC 3. In the PC 3, masking processing for covering the detected face area may be automatically performed.

  The classification selection unit 134 selects a report classification. Here, a report (report other than evaluation), evaluation, or any other can be selected.

  The evaluation input unit 135 is used when a user inputs an evaluation result, and is displayed when an evaluation is selected by the classification selection unit 134. Here, it is possible to select either “Like” or “No” that is a good or bad evaluation.

  The subject input unit 136 is used to input the subject of the report.

  The comment input unit 137 inputs a comment (message) to be notified to the sharing destination user. In the comment input unit 137, the user inputs information to be shared with other users, such as information regarding evaluations, reports, and other communication items for the store, or information regarding improvement measures performed at the store. For example, when the classification of the report is evaluation, a comment for pointing out and instructing improvement items is input.

  When the send button 138 is operated, input information related to the content input by the user on the report input screen is uploaded from the PC 3 to the distribution server 23. When the user selects a captured image with the captured image selection unit 133, the captured image is also uploaded from the PC 3 to the distribution server 23.

  The input information uploaded to the distribution server 23 is registered in the report management information (group member report list) in the management server 22. The uploaded captured image is stored in the recording server 21 and registered in the report management information of the management server 22. At this time, the management server 22 manages the sales floor image displayed on the enlarged image display screen, the drawing information by handwriting input, and the captured image selected by the user in association with the input information on the report input screen.

  When the close button 139 is operated, the report input screen is closed and the screen returns to the transition source monitoring screen (see FIGS. 5 to 8).

  Next, the report list screen in the screen transition state shown in FIG. 4 will be described. FIG. 13 is an explanatory diagram showing a report list screen.

  When a report list is selected from the main menu 71 on the monitoring screen (see FIGS. 5 to 8), the report list screen shown in FIG. 13 is displayed.

  This report list screen displays a summary of reports specified as sharing destinations by users (report viewers) who log in to the distribution server 23 in the PC 3. In this report list screen, a report list display unit 141, an update unit 142, and a deletion unit 143 are provided.

  The report list display unit 141 is provided with a summary display field 145 for each report. In this summary display field 145, information on each item entered on the report input screen (see FIG. 12), that is, each item of classification, evaluation, share source store (store targeted for report), subject, and upload date / time. Information about is displayed.

  In this report list display unit 141, the unread report is highlighted by changing the thickness and display color of the summary display field 145 so that the unread report can be easily distinguished from the read report. The Further, the report list display unit 141 can sort (rearrange) each item.

  The update unit 142 updates the report displayed on the report list display unit 141 to the latest state. The deletion unit 143 deletes the report in the report list display unit 141. In the report list display unit 141, check boxes are provided for each comment. When a report is selected with this check box and the deletion unit 143 is operated, the selected report is deleted.

  The report list display unit 141 is provided with a detailed display button 146 for each comment. When the detail display button 146 is operated, the report display screen (see FIG. 14) in the detail display state is displayed.

  Next, the detailed report state report list screen in the screen transition state shown in FIG. 4 will be described. FIG. 14 is an explanatory diagram showing a report list screen in a detailed display state.

  When the detail display button 146 is operated on the report list screen (see FIG. 13), the screen changes to the report list screen in the detailed display state shown in FIG.

  The report list screen in the detailed display state displays the detailed contents of the report. In the report list display unit 141, the detail display unit 151 is displayed below the summary display column 145 of the selected report.

  The detail display unit 151 includes an image display unit 152, an imaging date display unit 153, and a comment display unit 154. In the case of a report input on the report input screen (see FIG. 12) transitioned from the enlarged image editing screen (see FIG. 11) to the image display unit 152, the sales floor image attached to the report is the same as this. The store images at the latest times of the store and the sales floor are displayed side by side, so that changes in the past and current sales floor conditions can be grasped. In the case of a report input on the report input screen transitioned from the monitoring screen (see FIGS. 5 to 8), only the selected captured image is displayed.

  The imaging date and time display unit 153 displays the imaging date and time of the sales floor image. When the imaging date / time display unit 153 is operated, a transition is made to a store comparison screen (see FIG. 5) regarding the imaging date / time of the sales floor image.

  When the sales floor image of the image display unit 152 is operated, an enlarged image display screen (see FIG. 15) at the time of report browsing is displayed in a pop-up manner.

  The comment input unit 154 displays a comment input on the report input screen (see FIG. 12).

  If the comment detail display button 146 on which the detail display section 151 is displayed is operated on the report display screen in the detail display state, the detail display section 151 is closed and the screen returns to the standard report list screen (see FIG. 13).

  Next, an enlarged image display screen when viewing a report in the screen transition state shown in FIG. 4 will be described. FIG. 15 is an explanatory diagram showing an enlarged image display screen when viewing a report.

  When a sales floor image is selected on the report list screen in the detailed display state (see FIG. 14), an enlarged image display screen shown in FIG. 15 is popped up.

  This enlarged image display screen is provided with an enlarged image display portion 161, an explanation display portion 162, and left and right arrow buttons 163a and 163b.

  The enlarged image display unit 161 displays an enlarged sales floor image. A drawing image 129 by handwritten input is also displayed on the sales floor image. The explanation display unit 162 displays the store name, the sales floor name, and the date and time. The arrow buttons 163a and 163b are used to switch between two sales floor images displayed on the detail display section 151 of the report list screen in the detailed display state (see FIG. 14), and are attached to the report when the arrow button 163a facing left is operated. The displayed sales floor image is displayed, and when the right arrow button 163b is operated, the current sales floor image is displayed.

  Next, the message display screen in the screen transition state shown in FIG. 4 will be described. FIG. 16 is an explanatory diagram showing a message display screen.

  This message display screen is displayed hop-up on the monitoring screen (store comparison screen in FIG. 5) immediately after logging in. In this message display screen, when there is an unread report (new report) or when the password has expired, a message (alert) to that effect is displayed on the message display unit (alert box) 171. As a result, the user can recognize that there is an unread report and that the password has expired.

  Next, the user setting screen in the screen transition state shown in FIG. 4 will be described. FIG. 17 is an explanatory diagram showing a user setting screen.

  When the setting is selected from the main menu 71 on the monitoring screen (see FIGS. 5 to 8) and then the user setting is selected from the submenu, the user setting screen shown in FIG. 17 is popped up.

  The user setting screen includes a display time setting unit 181, an image quality setting unit 182, a setting button 183, and a cancel button 184.

  The display time setting unit 181 sets the time of the sales floor image to be displayed on the designated time confirmation screen (see FIG. 7). Here, a plurality of display times can be set. Normally, 7:00, 14:00, and 23:00, which are important time zones in the store, are set as display times in the initial state.

  The image quality setting unit 182 switches the image quality of the sales floor image (excluding the enlarged image display screen) displayed on the image list display unit 75 of the monitoring screen (see FIGS. 5 to 8). When the high image quality mode is turned off, a low resolution thumbnail image is displayed. When the high image quality mode is turned on, a high resolution original image is displayed.

  When the setting button 183 is operated, a process for reflecting the input setting contents on the user information of the management server 22 is performed, and the user setting screen is closed. When the cancel button 184 is operated, the user setting screen is closed without reflecting the input content.

  Next, the topic setting screen in the screen transition state shown in FIG. 4 will be described. FIG. 18 is an explanatory diagram showing a topic setting screen.

  When setting is selected from the main menu 71 on the monitoring screen (see FIGS. 5 to 8), and then topic setting is selected from the submenu, a topic setting screen shown in FIG. 18 is displayed in a pop-up.

  This topic setting screen is for setting a topic displayed on a topic display screen (see FIG. 19) displayed immediately after login. This topic can be set only when the user is an administrator.

  This topic setting screen includes an invalid setting unit 191, a title input unit 192, an organization selection unit 193, and a topic content input unit 194.

  The invalidity setting unit 191 is provided with a check box, and the topic display can be invalidated here. The title input unit 192 inputs a topic title. The organization selection unit 193 selects a group for which a topic is to be displayed, and selects a group from a pull-down menu. The topic content input unit 194 inputs the content of the topic, that is, a message that the administrator notifies the user belonging to the group.

  When the setting button 195 is operated, a process for reflecting the input setting content in the topic management information of the management server 22 is performed, and the topic setting screen is closed. When the cancel button 196 is operated, the topic setting screen is closed without reflecting the input content.

  Next, the topic display screen in the screen transition state shown in FIG. 4 will be described. FIG. 19 is an explanatory diagram showing a topic display screen.

  The topic display screen includes an organization display unit 201, a title display unit 202, a topic content display unit 203, a redisplay setting unit 204, and an OK button 205.

  The organization display unit 201 displays a group to be a topic target. The title display unit 202 displays the title of the topic. The topic content display unit 203 displays the content of the topic, that is, a message that the administrator notifies the user belonging to the group. The re-display setting unit 204 is provided with a check box, and the re-display of the topic display screen at the time of login can be stopped in a predetermined stop period. In the unchecked state, the topic display screen is displayed every time the user logs in. If the administrator updates the topic during the suspension period, a topic display screen is displayed.

  When the OK button 205 is operated, the topic display screen is closed. When the user belongs to a plurality of groups, a topic display screen related to the next group is displayed.

  Next, a screen displayed on the smartphone 4 will be described. FIG. 20 is an explanatory diagram showing a monitoring screen (store comparison screen) displayed on the smartphone 4.

  The monitoring screen (store comparison screen) includes a main menu display button 211, a top button 212, a first selection menu display button 213, a NOW button 214, a date change button 215, and a second selection menu display. A button 216, a site map display unit 217, and an image list display unit 218 are provided.

  When the main menu display button 211 is operated, the main menu is displayed. From this main menu, any of monitoring, report list, report input, user setting, topic setting, password change, and logout can be selected.

  When the top button 212 is operated, a transition is made to a store comparison screen as a top screen.

  When the first selection menu display button 213 is operated, a selection menu corresponding to the monitoring screen (store comparison screen, sales floor list confirmation screen, designated time confirmation screen, all-day confirmation screen) is displayed. This selection menu corresponds to the selection menu display unit 74 on the monitoring screen (see FIGS. 5 to 8) of the PC 3, and the selection items differ depending on the monitoring screen.

  That is, in the case of the store comparison screen, the specified time confirmation screen, and the all-day confirmation screen, the characters “sales floor” are displayed on the selection menu display button 213. When the selection menu display button 213 is operated, the sales floor selection menu is displayed The sales floor image for each store displayed on the image list display unit 218 can be changed to another sales floor. In the case of the sales floor list confirmation screen, the characters “Store” are displayed on the selection menu display button 213. When the selection menu display button 213 is operated, the store selection menu is displayed and the sales floor displayed on the image list display unit 218. Each store image can be changed to another store.

  The first selection menu display button 213 is also displayed on the report list screen. In this case, the word “operation” is displayed on the selection menu display button 213, and when the selection menu display button 213 is operated, an operation selection menu is displayed. In this operation selection menu, either update or deletion can be selected, and the report displayed on the report list screen can be updated to the latest state, or the report displayed on the report list screen can be deleted. Can do.

  Also in the case of the smartphone 4, when a sales floor image on the monitoring screen (store comparison screen, sales floor list confirmation screen, designated time confirmation screen, all-day confirmation screen) is selected, an enlarged image display screen is displayed.

  With the NOW button 214, the display date and time can be changed to the current time (latest image acquisition time) as in the monitoring screen of the PC 3 (see FIGS. 5 to 8). With the date change button 215, a date can be selected by displaying a calendar in the same manner as the monitoring screen of the PC 3 (see FIGS. 5 to 8).

  When the second selection menu display button 216 is operated, a selection menu corresponding to the monitoring screen (store comparison screen, sales floor list confirmation screen, designated time confirmation screen, all-day confirmation screen) is displayed. This selection menu has different selection items depending on the monitoring screen.

  That is, in the case of the store comparison screen and the sales floor list confirmation screen, the currently set display time is displayed on the second selection menu display button 216, and when the second selection menu display button 216 is operated, the time selection is performed. A menu (select box) is displayed, and the display time can be changed using this time selection menu. In the case of the designated time confirmation screen, the currently set display interval (weekly interval, daily interval) is displayed on the second selection menu display button 216, and when the second selection menu display button 216 is operated, the display is performed. An interval selection menu (select box) is displayed, and the display interval can be changed using this display interval selection menu. In the case of the all-day confirmation screen, the currently set display interval (15 minutes, 30 minutes, 1 hour, 2 hours) is displayed on the second selection menu display button 216, and the second selection menu display button 216 is displayed. When is operated, a display interval selection menu (select box) is displayed, and the display interval can be changed using this display interval selection menu.

  The site map display unit 217 displays the screen transition status in the same manner as the PC 3 monitoring screen (see FIGS. 5 to 8). The monitoring screen (store comparison screen, sales floor list confirmation screen, designated time confirmation screen) , “All stores”, “Store name”, “Sales floor name”, and “Details” buttons are displayed in response to the all-day confirmation screen). When each button is operated, the corresponding monitoring screen is displayed.

  Similar to the monitoring screen (see FIGS. 5 to 8) of the PC 3, the image list display unit 218 includes a plurality of sales floor image display units 221 arranged in the vertical and horizontal directions, and an explanatory display arranged below the sales floor image display unit 221. Part 222 is provided. The sales floor image display unit 221 displays a sales floor image. In the explanation display section 222, the store name is displayed in the case of the store comparison screen, the sales floor name is displayed in the case of the sales floor list confirmation screen, and the time is displayed in the case of the designated time confirmation screen and the all-day confirmation screen. The

  In the example shown in FIG. 20, two sales floor images are displayed side by side in the horizontal direction. The arrangement number of the sales floor image in the vertical direction is arbitrary, and if it cannot fit on one screen, it may be scrolled with a vertical scroll bar.

  Note that the screen transition on the smartphone 4 is the same as that on the PC 3. Moreover, although the display content of the screen displayed with the smart phone 4 is substantially the same as the case of PC3, it is good to perform a some change because a screen becomes small. For example, the time bar may be omitted from the monitoring screen of the smartphone 4. In addition, when a report is selected on the report list screen, the screen transitions to another screen, and the sales floor image is displayed together with the contents of the selected report (date and time, store name, subject, and evaluation) on the other screen. Good.

  Next, an enlarged display of the sales floor image on the monitoring screen shown in FIG. 20 will be described. FIG. 21 is an explanatory diagram showing an enlarged display state of the sales floor image on the monitoring screen.

  Also on the smartphone 4, a user setting screen similar to the user setting screen (see FIG. 17) in the case of the PC 3 is displayed, and the high resolution mode can be selected on the user setting screen. When the high resolution mode is selected, A high resolution sales floor image (original image) is displayed on the monitoring screen.

  Further, as shown in FIG. 21, the monitoring screen can be enlarged and displayed by a pinch-out operation (an operation to spread two fingers touching the screen). In this case, since the sales floor image is displayed at a high resolution, it is possible to view a fine image even if it is enlarged. Further, another sales floor image can be browsed in an enlarged display by moving the screen by performing a scrolling operation (an operation of moving a finger touching the screen) in the enlarged display state.

  The operation for enlarging and displaying the screen is not limited to pinch-out, and various known methods may be adopted. For example, a predetermined operation may be performed by tapping (touching the screen for a moment). It may be enlarged and displayed at a magnification.

  As described above, in the present embodiment, even if the enlarged image display screen is not separately displayed by the operation of selecting the sales floor image, the status of the sales floor can be observed in detail by displaying the enlarged monitoring screen as it is. Operability can be improved. The effect of such enlarged display is the same as in the case of PC3.

  As described above, the embodiments have been described as examples of the technology disclosed in the present application. However, the technology in the present disclosure is not limited to this, and can be applied to embodiments in which changes, replacements, additions, omissions, and the like have been performed. Moreover, it is also possible to combine each component demonstrated by said embodiment into a new embodiment.

  For example, in the above-described embodiment, an example of a retail store such as a convenience store has been described. However, the present invention is widely applied to various facilities that provide users with goods and services such as financial institutions such as banks and accommodation facilities such as hotels. can do.

  Moreover, in the said embodiment, although the example of PC and a smart phone was shown as a user terminal device, a user terminal device is not limited to this, A tablet terminal is also possible. Note that the tablet terminal may display the same screen as the PC.

  In the above-described embodiment, the cloud computer system 2 is configured to include the three information processing apparatuses, the recording server 21, the management server 22, and the distribution server 23. However, the functions of each server are configured as one information processing apparatus. You may make it implement | achieve.

  In the above embodiment, as shown in FIG. 2, the camera 1 is an omnidirectional camera having a 360-degree shooting range using a fisheye lens. However, a camera having a predetermined angle of view, a so-called box camera, may be used. Is possible.

  The facility operation support device, the user terminal device, and the facility operation support method according to the present invention can share necessary information among a plurality of users so that sufficient communication can be achieved among the plurality of users. In particular, it is possible to efficiently generate shared information and to effectively carry out operations for improving store operations, and to provide goods or services to users It is useful as a facility operation support device, a user terminal device, a facility operation support method, and the like that support the operations of the user who operates

1 Camera (facility imaging device)
2 Cloud computer system (facility management support device)
3 PC (user terminal equipment)
4 Smartphone (user terminal device)
21 Recording server (image storage unit, information processing device)
22 Management server (management unit, information processing device)
23 Distribution server (distribution unit, information processing device)

Claims (8)

A facility operation support device that supports the work of a user who operates a facility that provides goods or services to users,
An image storage unit for storing an area image of each area in the facility;
The report input screen is distributed to the report creator's user terminal device, the input information on the input screen is acquired, and the report based on the input information is sent to the report viewer designated as the report distribution destination. A distribution unit for distributing to the user terminal device;
A management unit for managing the area image and the input information;
With
The delivery unit
Based on an operation of the report creator that specifies at least one of the facility, the area, and the imaging time of the area image, a viewing screen including an image list in which the corresponding area images are arranged is generated and the user Delivered to the terminal device,
The facility operation support device, wherein the input screen is distributed to the user terminal device based on an operation of the report creator who selects the area image in the image list. The management unit
Managing the report based on the input information in association with the area image selected in the image list;
The delivery unit
The facility operation support apparatus according to claim 1, wherein the report including the area image is distributed to a user terminal device of the report viewer. The delivery unit
In response to an operation of a report creator who selects the area image in the image list, an enlarged screen displaying an enlarged area image corresponding to the selected area image is generated and distributed to the user terminal device,
The facility operation support apparatus according to claim 2, wherein the input screen is generated and distributed to the user terminal device based on an operation of a report creator who instructs the input of the report on the enlarged screen. The delivery unit
The report creator generates an edit screen that can be drawn by handwriting input on the enlarged area image and distributes it to the user terminal device of the report creator to obtain drawing information by handwriting input,
The delivery unit
The facility operation support apparatus according to claim 3, wherein a viewing screen for displaying a drawing image based on the drawing information on the enlarged area image is generated and distributed to the user terminal device of the report viewer. The management unit
Based on the area image selected by the report creator, obtain at least one of the name of the facility to be reported, the name of the area, and the imaging time of the area image,
The delivery unit
5. The input information is acquired by causing the report creator to input at least one of a report delivery destination, a classification, and a comment on the input screen. Facility operation support device according to Crab. A facility operation support device that supports the work of a user who operates a facility that provides goods or services to users,
The report input screen is distributed to the report creator's user terminal device, the input information on the input screen is acquired, and the report based on the input information is sent to the report viewer designated as the report distribution destination. A distribution unit for distributing to the user terminal device;
A management unit for managing the input information;
With
The delivery unit
In the input screen, let the report creator select a captured image of an area in the facility that is the target of the report, and acquire the captured image from the user terminal device of the report creator,
A facility management support device that distributes the report including the captured image to a user terminal device of the report viewer. A user terminal device that displays a screen based on information distributed from the facility management support device according to claim 1 ,
In response to a user operation that specifies at least one of the facility, each area in the facility, and an imaging time of the area image of each area, a browsing screen including an image list in which the corresponding area images are arranged is displayed. And
A user terminal device that displays an input screen for inputting information related to a report in response to an operation of a user who selects the area image in the image list. A facility management support method for supporting the work of a user who operates a facility that provides goods or services to users by an information processing device,
The information processing apparatus includes:
Accumulating area images of each area in the facility,
Based on the report creator's operation that designates at least one of the facility, the area, and the imaging time of the area image, a browsing screen including an image list in which the corresponding area images are arranged is generated to generate the report. Distributed to the user terminal device
Based on the report creator's operation of selecting the area image in the image list, an input screen for inputting information relating to the report is distributed to the user terminal device of the report creator to obtain input information on the input screen And
A facility management support method, wherein the report based on the input information is distributed to a user terminal device of a report viewer designated as a distribution destination of the report.

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