JP2018005944A - Label issuing device and packaging/pricing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a label issuing device and a packaging/pricing device capable of providing information for accurately performing recovery operation even if a plurality of failures occur.SOLUTION: A label issuing device comprises a first display unit for displaying first information, a second display unit for displaying second information, a determination unit for determining whether or not the self-device is in a state of being capable of normally operating, and a control unit for keeping the state in which the second information is displayed on the second display unit when the determination unit determines that the self-device is in the state of being incapable of normally operating.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a label issuing device and a packaging pricing device.

  There is a merchandise information processing apparatus that prints a price (for example, unit price, sales price) of a product on a print medium based on a key input by an operator and issues the print medium. For example, Patent Document 1 discloses a label printer as a product information processing apparatus.

JP-A-10-324320

  By the way, when a failure occurs in its own device, the label printer as the product information processing device notifies information (error message) indicating the failure. However, since the label printer disclosed in Patent Document 1 notifies information according to the state of the own device, when the state of the own device transitions when a failure occurs, information indicating the failure is held and notified. There is a problem that can not be. For example, in the case where a plurality of failures occur in a chain, if the information indicating the failure notified first is not retained, a serviceman repairing the product information processing apparatus (for example, a label printer) It may be difficult to understand the root cause of Further, when a plurality of failures occur, the label issuing device and the packaging pricing device may not be able to provide information such as a recovery procedure for accurately performing the recovery operation. If the service person performs a predetermined operation, the failure message is deleted. Therefore, the service person has confirmed the content of the failure by reoccurring the cause of the failure.

  The product information processing apparatus is not limited to a label printer, and may be, for example, a packaging device, a label sticking device, or a POS register (Point Of Sales register, product sales data processing device).

  The present invention has been made in view of the above points, and provides a label issuing device and a packaging pricing device capable of providing information for accurately performing a recovery operation even when a plurality of failures occur. The purpose is to do.

In addition, according to one embodiment of the present invention, is the first display unit for displaying the first information, the second display unit for displaying the second information, and the state in which the device can operate normally? A determination unit that determines whether or not, and a control unit that holds a state in which the second information is displayed on the second display unit when the determination unit determines that the device is in a state where it cannot operate normally; It is provided with the label issuing apparatus characterized by the above-mentioned.
With this configuration, the control unit holds a state in which the second information is displayed on the second display unit when the determination unit determines that the own device cannot operate normally. As a result, the label issuing device can provide information for accurately performing the recovery operation even when a plurality of failures occur.

  One embodiment of the present invention is the label issuing device described above, wherein the control unit displays the second display unit when the determination unit determines that the device is in a state in which the device can normally operate. Release of the state where the second information is displayed.

  One embodiment of the present invention is the label issuing device described above, wherein the first display unit displays at least one of information on the number of labels to be issued and a name of the label to be issued. The second display unit displays at least one of the failure information and the information on the failure recovery method.

  One embodiment of the present invention is the label issuing device described above, wherein the second display unit displays a plurality of pieces of failure information.

  Further, one aspect of the present invention is the label issuing device described above, wherein the control unit determines, based on a predetermined condition, when the determination unit determines that the device is in a state in which the device can normally operate. Operation guidance information is displayed on the second display unit.

One embodiment of the present invention is a state in which the first display unit for displaying the first information, the second display unit for displaying the second information, and the own apparatus can operate normally. And a control unit that holds a state in which the second information is displayed on the second display unit when the determination unit determines that the device is in a state where the device cannot normally operate. A packaging pricing device comprising: a printing unit for printing product information; and a packaging unit for packaging an article to be packaged.
With this configuration, the control unit holds a state in which the second information is displayed on the second display unit when the determination unit determines that the own device cannot operate normally. Thereby, the packaging pricing apparatus can provide information for accurately performing the recovery operation even when a plurality of failures occur.

  According to the present invention, the label issuing device and the packaging pricing device display the failure information until the failure is resolved even when a plurality of failures occur. Thereby, the label issuing device and the packaging pricing device can provide information for accurately performing the recovery operation even when a plurality of failures occur.

It is a block diagram which shows the structural example of the label printer in one Embodiment of this invention. It is a figure which shows the example of the price screen which alert | reports the information which shows a failure in one Embodiment of this invention. It is a figure which shows the example of the price screen which hold | maintains and alert | reports the information which shows the failure in one Embodiment of this invention. It is a flowchart which shows the example of the operation | movement procedure of a label printer in one Embodiment of this invention.

  An embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing a configuration example of a label printer. A label printer as a product information processing apparatus prints information (for example, the price of a product) related to the product or the like on a label attached to the product or the like. The label printer 1 includes a control device 100, a scale 2, a printing mechanism unit 3 (labeler), and an operation unit 5.

  The label printer 1 includes a packaging unit that wraps a predetermined object (for example, a tray on which food is placed, a product), and an affixing unit that affixes a label issued by the label printer 1 to the packaged object. You may be equipped with the packaging apparatus (not shown) which has.

The scale 2 has a load cell 2a. The load cell 2a measures the weight of the product and outputs a signal indicating the weight of the product to the control device 100.
The printing mechanism unit 3 prints the print data on a label (medium) in a printing format based on the control by the control device 100 and issues the printed label.

  The operation unit 5 includes a key operation unit 7 and a touch panel 9a. The key operation unit 7 receives an operation input by the operator and outputs a signal corresponding to the operation input via the key operation unit 7 to the control device 100. The touch panel 9a receives an operation input by an operator (for example, a touch operation on the operation key image) and outputs a signal corresponding to the operation input via the touch panel 9a to the control device 100.

The operation unit 5 includes a liquid crystal display 9b (display unit, notification unit). The liquid crystal display 9b is provided integrally with the touch panel 9a, and displays an image based on control by the control device 100.
The resolution of the liquid crystal display 9b is, for example, 640 × 480 [dots]. Note that the display unit is not limited to a liquid crystal display, and may be a display using an organic EL (Electro Luminescence), for example. The information issued in the image displayed on the liquid crystal display 9b may be printed on the label issued from the label printer 1.

  The control device 100 controls each part of the label printer 1. The control device 100 includes a CPU 20 (Central Processing Unit), a load cell control unit 21, a print control unit 22, an operation control unit 24, a display control unit 25, a RAM 30 (Random Access Memory), and a ROM 40 (Read Only Memory). ).

  The ROM 40 stores a control program in advance. The ROM 40 expands the control program in the RAM 30 when the control device 100 is powered on and supplied with power.

A signal indicating the weight of the product is input to the load cell control unit 21 from the load cell 2 a of the scale 2. The load cell control unit 21 transfers a signal indicating the weight of the product to the CPU 20.
The printing control unit 22 (printing unit) executes image processing (for example, bitmap processing) based on control by the CPU 20 and controls the printing mechanism unit 3. For example, the print control unit 22 controls the print mechanism unit 3 to print the print data on the label in a predetermined print format. Note that a signal indicating a printing result may be input from the printing mechanism unit 3 to the printing control unit 22.

The display control unit 25 executes image processing based on control by the CPU 20. Further, the display control unit 25 controls the liquid crystal display 9b so as to display various images that have undergone image processing.
For example, the display control unit 25 may cause the liquid crystal display 9b to display an image indicating information that is the basis of the print information printed on the label. Further, the display control unit 25 may cause the liquid crystal display 9b to display an image indicating information indicating a failure that has occurred in the label printer 1.

  A signal corresponding to an operation input via the key operation unit 7 is input from the key operation unit 7 of the operation unit 5 to the operation control unit 24 (detection unit). For example, when a signal indicating a price is input from the key operation unit 7, the operation control unit 24 transfers a signal indicating the price to the CPU 20. A signal corresponding to an operation input via the touch panel 9 a is input to the operation control unit 24 from the touch panel 9 a of the operation unit 5. For example, when a signal corresponding to the detected operation (for example, touch operation) is input from the touch panel 9a, the operation control unit 24 transfers the signal corresponding to the operation input to the CPU 20.

  The RAM 30 temporarily stores various data. For example, the RAM 30 temporarily stores a control program developed from the ROM 40. For example, the RAM 30 temporarily stores a product file and a format file.

The CPU 20 is connected to each unit of the control device 100 via a bus. The CPU 20 controls each unit of the control device 100 based on the control program developed in the RAM 30.
In addition, the CPU 20 stores various data in the RAM 30.

A signal corresponding to the operation input is input from the operation control unit 24 to the CPU 20. In addition, a signal indicating the state of each part of the label printer 1 is input to the CPU 20 from each part.
The CPU 20 (determination unit) determines whether or not the label printer 1 is in a predetermined state based on a signal indicating the state of each unit of the label printer 1. For example, the CPU 20 determines whether or not a failure has occurred in the label printer 1. In the case where no failure has occurred, the case where a failure has occurred and the failure has been resolved is also included.

When the label printer 1 is not in a predetermined state (for example, when a failure has not occurred), the CPU 20 (control unit) displays information (information relating to label issuance) (hereinafter referred to as “label issuance”) printed on the label. Means for notifying "first information") (hereinafter referred to as "first means").
) To control the display control unit 25 so as to notify the first information. Here, the image displayed on the liquid crystal display 9b includes, for example, an image (described later with reference to FIGS. 2 and 3) showing a valued screen for displaying the set first information.

  On the other hand, when the label printer 1 is in a predetermined state (for example, a failure has occurred), the CPU 20 notifies information indicating a predetermined content (hereinafter referred to as “second information”). Means (hereinafter referred to as “second means”) are provided in the image displayed on the liquid crystal display 9b. Here, the second information is, for example, information indicating a failure (error message), information indicating a response method for repair, a code number (a predetermined number indicating what is being performed on which screen), or Information indicating the contact information of the call center.

Note that the second means may be provided in advance in the image displayed on the liquid crystal display 9b even when the label printer 1 is not in a predetermined state (for example, no failure has occurred).
In this case, for example, the second means may notify guidance information for guiding the operation of the label printer 1.

When the label printer 1 is in a predetermined state (for example, a failure has occurred), the CPU 20 notifies the second information by the second means. For example, the CPU 20 may control the display control unit 25 to display the second information on the liquid crystal display 9b as the second means. Further, for example, when the label printer 1 includes a sound output unit (not shown), the CPU 20 uses the sound output from the sound output unit as the second means to output the second information (for example, information “ The first labeler is clogged, please remove the clogged label.
]) May be notified.

  Even if a repairman displays another operation screen on the display unit in order to cancel the notification of the failure or reconfirm the occurrence of the failure, the CPU 20 does not recognize the label printer 1 as a predetermined value. The second information is held in the second means until the state is eliminated (for example, until the failure is resolved).

  FIG. 2 shows an example of a priced screen that reports information indicating a failure. First information (information that is a basis of print information printed on a label) is displayed on the first means 200 included in the price-added screen. The print information is, for example, the product name of the product and the price of the product. The first means 200 may display information indicating the label size and the label issuing method. The label is attached to a packaged product or the like.

  In FIG. 2, since a failure has occurred in the label printer 1 and the failure has not been resolved, the second means 210 included in the pricing screen includes second information (for example, information indicating the failure “label of the first labeler”). "Clogged. Please remove the jammed label.") Is displayed. In addition, other second information (for example, code number “01-00-00-00-00-00”) may be displayed on the second unit 210 according to the failure that has occurred in the label printer 1. Good.

  When the label printer 1 is not in a predetermined state (for example, no failure has occurred), the second means 210 provides guidance information for guiding the operation of the label printer 1 (for example, the character string “Measuring category: Unit (total) lower limit weight [300] / upper limit weight [310] ") may be displayed based on a predetermined condition.

  FIG. 3 shows an example of a priced screen in which information indicating a failure is held and notified. The service person who has requested the repair performs a predetermined operation to reconfirm the status of the failure that has occurred in the label printer 1, for example, to change the display of the priced screen from FIG. 2 to FIG. 3. Can do. In FIG. 3, the image displayed on the first means 200 is different from that in FIG.

Here, since a failure has occurred in the label printer 1, the CPU 20 retains information indicating the failure (failure information) and notifies the second means 210. In FIG. 3, as in FIG. 2, information indicating the failure (second information) is still displayed on the second means 210.
The code number (second information) is also displayed on the second means 210.

  As a result, the label printer 1 can hold and notify information indicating a failure even when the state of the apparatus itself changes. Further, even if the service person changes the display of the priced screen to the display of another priced screen, the service person can confirm the information indicating the failure as information necessary for repair.

Next, the operation procedure of the label printer will be described.
FIG. 4 is a flowchart illustrating an example of an operation procedure of the label printer. In this flowchart, as an example of whether or not the own device is in a predetermined state, the CPU 20 continues the description as determining whether or not a failure has occurred in the own device. In addition, the CPU 20 continues the description assuming that information indicating an error (error message) and guidance information are reported as examples of the second information.

  (Step S1) The CPU 20 determines whether or not a failure has occurred in its own device. If a failure has occurred in its own device (step S1: Yes), the CPU 20 advances the process to step S2. On the other hand, when a failure has not occurred in the device itself (step S1: No), the CPU 20 advances the process to step S4.

  (Step S <b> 2) The CPU 20 holds information indicating a failure and notifies the second means 210 of the information. For example, the CPU 20 causes the second unit 210 to display information indicating a failure. Note that information indicating a failure may be retained by being stored in the RAM 30. CPU20 advances a process to step S3.

  (Step S3) The CPU 20 determines whether or not an end instruction has been input. When the end instruction is input (step S3: Yes), the CPU 20 ends the process. On the other hand, when the end instruction is not input (step S3: No), the CPU 20 returns the process to step S1.

  (Step S4) The CPU 20 determines whether or not information indicating a failure is being notified. When the information indicating the failure is notified (step S4: Yes), the CPU 20 advances the process to step S5. On the other hand, when the information indicating the failure is not notified (step S4: No), the CPU 20 advances the process to step S6.

  (Step S5) The CPU 20 stops reporting information indicating a failure. For example, the CPU 20 deletes the display of information indicating the failure from the second means 210. The CPU 20 may delete the image showing the second means 210 from the screen. CPU20 advances a process to step S6.

  (Step S6) The CPU 20 determines whether or not to notify the guidance information based on a predetermined condition. When notifying guidance information (step S6: Yes), the CPU 20 advances the process to step S7. On the other hand, when not informing guidance information (Step S6: No), CPU20 advances processing to Step S3.

  (Step S <b> 7) The CPU 20 notifies the guide information by the second means 210. For example, the CPU 20 causes the second means 210 to display guidance information. CPU20 advances a process to step S3.

  As described above, the label printer 1 notifies the first means 200 for notifying the first information (for example, information relating to label issuance) and the second information (for example, information indicating a failure). When it is determined that the liquid crystal display 9b having the second means 210, the CPU 20 (determination unit) for determining whether or not the own device can operate normally, and the own device cannot operate normally And a CPU 20 (control unit) that holds the second information and notifies the second means 210 of the second information.

CPU20 may stop alerting | reporting of the 2nd information by the 2nd means 210, when it determines with the own apparatus being in the state which can operate | move normally.
The CPU 20 determines whether or not a failure has occurred in the own device as a determination of whether or not the own device can operate normally. If the failure has occurred in the own device, the CPU 20 indicates a failure. Information may be held and notified by the second means 210.

  The packaging device (not shown) has first means 200 for notifying first information (for example, information relating to label issuance) and second for notifying second information (for example, information indicating a failure). A liquid crystal display 9b having means 210; a print control unit 22 for printing print information based on the first information on a label; a CPU 20 for determining whether or not the own apparatus can operate normally; When it is determined that it is in a state where it cannot normally operate, a label printer having a CPU 20 that holds the second information and notifies the second means 210, and a packaging unit (not shown) for packaging a predetermined object And a sticking part (not shown) for attaching a label to the packaged object.

  In the present embodiment, a label printer is shown as an example of a product information processing apparatus, but the product information processing apparatus is not limited to a label printer. By using the present invention for a labeling device, a POS register (product sales data processing device), or a weighing device, in addition to the packaging device described above, for example, the product information processing device is provided with a display unit. Similar effects can be achieved.

  The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes designs and the like that do not depart from the gist of the present invention.

  By recording the program for realizing the label printer and the packaging apparatus described above on a computer-readable recording medium, and causing the computer system to read and execute the program recorded on the recording medium, Execution processing may be performed. Here, the “computer system” may include an OS and hardware such as peripheral devices.

  Further, the “computer system” includes a homepage providing environment (or display environment) if a WWW system is used. The “computer-readable recording medium” means a flexible disk, a magneto-optical disk, a ROM, a writable nonvolatile memory such as a flash memory, a portable medium such as a CD-ROM, a hard disk built in a computer system, etc. This is a storage device.

Further, the “computer-readable recording medium” refers to a volatile memory (for example, DRAM (Dynamic) in a computer system serving as a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. Random Access Memory)) that holds a program for a certain period of time is also included.
The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line.
The program may be for realizing a part of the functions described above.
Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, and what is called a difference file (difference program) may be sufficient.

With respect to the above description, the following configuration is further disclosed.
(Appendix 1)
The product information processing apparatus may be a label printer including a printing unit that prints printing information based on the first information on a label.
With this configuration, when the label printer cannot operate normally, the control unit holds the second information and notifies the second means.
As a result, the label printer can retain information indicating the failure and correctly notify the information indicating the failure even when the state of the device itself changes.

(Appendix 2)
The product information processing apparatus may be a packaging apparatus including a packaging unit for packaging a predetermined object.
With this configuration, when the packaging device cannot operate normally, the control unit holds the second information and notifies the second means.
Thereby, the packaging device can hold information indicating a failure and correctly notify the information indicating the failure even when the state of the device itself changes.

(Appendix 3)
Whether the product information processing apparatus is in a state in which the first apparatus for informing the first information and the informing unit having the second means for informing the second information and the own apparatus can operate normally. And a control unit that retains the second information and notifies the second means when the determination unit determines that the device is in a state where the device cannot operate normally. This is a featured product information processing apparatus.
With this configuration, the control unit retains the second information and notifies the second means when the determination unit determines that the own apparatus cannot operate normally. As a result, the commodity information processing apparatus can hold information indicating a failure and correctly notify information indicating the failure even when the state of the device itself changes.

  In other words, when a failure occurs, the product information processing apparatus provides an area (second means) for displaying information indicating the failure (second information), and is generated in the area for displaying information indicating the failure. Displays information indicating the failure. The merchandise information processing apparatus holds and displays information indicating the failure until the recovery from the failure is completed and the failure is resolved. Even if a repairman displays another operation screen on the display unit in order to cancel the failure notification or reconfirm the occurrence of the failure, the product information processing apparatus indicates the failure. Information is held in an area for displaying information indicating a failure until the failure is resolved.

  Thereby, even if the service person changes the display of the operation screen to the display of another operation screen, it is possible to confirm the information indicating the failure that has been notified other than the latest (for example, the first notification). it can. The service person can easily grasp the root cause of the failure based on the information (error message) indicating the failure. Even if the merchandise information processing apparatus switches the display to another operation screen, the service information can be confirmed by the serviceman until the trouble is resolved. That is, the merchandise information processing apparatus can correctly inform the service person of the occurrence of the failure.

  Further, the merchandise information processing apparatus does not erase the display of information indicating the failure until the recovery operation from the failure is completed (the failure is resolved). It can be correctly conveyed to the man as information necessary for repair. Further, the service person can arrange correct repair parts based on the information indicating the failure. Further, when the product information processing apparatus completes the recovery work from the failure, the product information processing device erases the information indicating the failure together with the area (second means) for displaying the information indicating the failure, so that the repair can be correctly performed. You can tell the service person.

(Appendix 4)
Further, the product information processing apparatus stops the notification of the second information by the second means when the control unit determines that the control unit is in a state in which the control unit can operate normally. Product information processing apparatus.
Thereby, the merchandise information processing apparatus can stop reporting information indicating a failure when the device is not in a predetermined state, that is, when the failure is resolved.

(Appendix 5)
Further, the commodity information processing apparatus determines whether or not a failure has occurred in the own apparatus as a determination as to whether or not the determination section is in a state in which the own apparatus can operate normally. The product information processing apparatus is characterized in that, when a failure has occurred in the device itself, information indicating the failure is held and notified by the second means.
Thereby, the merchandise information processing apparatus can hold and notify information indicating a failure when a failure has occurred in the device itself.

DESCRIPTION OF SYMBOLS 1 ... Label printer, 2 ... Scale, 2a ... Load cell, 3 ... Printing mechanism part, 5 ... Operation part, 7 ... Key operation part, 9a ... Touch panel, 9b ... Liquid crystal display, 20 ... CPU (control part, determination part) , 21 ... Load cell control unit, 22 ... Print control unit (printing unit), 30 ... RAM, 24 ... Operation control unit, 25 ... Display control unit, 40 ... ROM, 100 ... Control device, 200 ... First means, 210 ... Second means

Claims (6)

A first display for displaying first information;
A second display for displaying second information;
A determination unit that determines whether or not the device is in a state in which the device can normally operate;
A controller that maintains a state in which the second information is displayed on the second display unit when the determination unit determines that the device itself is in a state in which the device cannot normally operate;
A label issuing device comprising:   The control unit cancels the holding of the state where the second information is displayed on the second display unit when the determination unit determines that the device is in a state where the device can operate normally. The label issuing device according to claim 1. The first display unit displays at least one of information on the number of labels to be issued and the name of the label to be issued,
The label issuing device according to claim 1, wherein the second display unit displays at least one of failure information and information on a failure recovery method.   The label issuing apparatus according to claim 3, wherein the second display unit displays a plurality of pieces of failure information.   The control unit displays operation guidance information on the second display unit based on a predetermined condition when the determination unit determines that the control unit can operate normally. The label issuing device according to any one of claims 1 to 4. A first display for displaying first information;
A second display for displaying second information;
A determination unit that determines whether or not the device is in a state in which the device can normally operate;
A controller that maintains a state in which the second information is displayed on the second display unit when the determination unit determines that the device itself is in a state in which the device cannot normally operate;
A printing section for printing product information;
A packaging price device comprising: a packaging unit for packaging an article to be packaged.