JP2017182404A - Control device, control method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow a service corresponding to a user of a charging facility to be provided.SOLUTION: An identification information receiving unit receives user identification information to identify a user using a charging facility from an identification information acquisition device provided at the upstream side of the charging facility. An attribute acquisition unit acquires an attribute associated with the user identification information received by the identification information receiving unit from an attribute storage unit that stores user identification information and an attribute of a user indicated by the user identification information by associating them. A command generation unit outputs a control command corresponding to the attribute acquired by the attribute acquisition unit to a monitoring device that monitors a charging facility or the use state of the charging facility.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a control device, a control method, and a program for controlling a fee facility or a monitoring device that monitors a utilization state of the fee facility.

  An automatic toll collection machine is installed at the toll gate on the toll road. The automatic toll collection machine reads a medium such as a pass ticket inserted by the user and calculates the fee. The automatic toll collector is provided with a display unit that displays a fee and necessary instructions (see, for example, Patent Document 1). Thereby, the user of the toll booth can know the charge to be input to the automatic charge receiver.

JP-A-6-314361

  Since the information displayed on the display unit of the toll gate is the same regardless of the user, there is a possibility that the service corresponding to the user cannot be provided. For example, a user who is unfamiliar with the use of a toll gate may seek polite guidance for use, while a user who is accustomed to using the toll gate may feel annoying the guidance. Similarly, since the information displayed on the monitoring board of the toll gate is the same regardless of the user, it is difficult for the receiver to provide a service according to the user.

  The objective of this invention is providing the control apparatus, control method, and program which can provide the service according to the user of charge facilities.

According to the first aspect of the present invention, the control device (70) acquires the user identification information for identifying the user who uses the fee facility (10), and the identification information provided upstream from the fee facility. The identification information receiving unit (703) that receives from the device (60), and the attribute storage unit (702) that stores the user identification information and the attribute of the user indicated by the user identification information in association with each other. An attribute acquisition unit (709) that acquires an attribute associated with the user identification information received by the information reception unit, and a control command according to the attribute acquired by the attribute acquisition unit, the charge facility or the charge facility And a command generation unit (711) that outputs to a monitoring device (50) that monitors the usage status of the system.
That is, the control apparatus which concerns on a 1st aspect makes a fee installation or a monitoring apparatus perform control according to the control command according to a user's attribute. Accordingly, the fee facility or the monitoring device can provide a service according to the user.

According to the second aspect of the present invention, the control device according to the first aspect generates the command when the user identification information received by the identification information receiving unit is not stored in the attribute storage unit. The unit outputs a predetermined control command.
Thereby, the fee facility or the monitoring device can provide a service according to the user who uses the fee facility for the first time.

According to the third aspect of the present invention, the control device according to the first aspect associates the usage history of the fee facility by the user with the user identification information indicating the user, and stores the history storage unit (701). ) To be recorded, an attribute specifying unit (707) for specifying the user attribute indicated by the user identification information based on the use history, and the attribute specified by the attribute specifying unit And an attribute recording unit (708) for recording in the attribute storage unit in association with the user identification information.
Thereby, the charge facility or the monitoring device can provide a service according to the usage history of the user.

According to the 4th aspect of this invention, the control apparatus which concerns on a 3rd aspect WHEREIN: Among the said usage histories which the said log | history memory | storage part memorize | stores, the combination of the said usage histories which a predetermined part corresponds is the same user A history extracting unit (706) that extracts the usage history as a combination, and the attribute specifying unit specifies the attribute of the user based on the combination of the usage histories extracted by the history extracting unit. .
Thereby, the control apparatus which concerns on a 4th aspect can extract the combination of the usage history which concerns on the same user appropriately. That is, according to the control device according to the fourth aspect, it is possible to extract combinations of usage histories related to the same user even when different types of user identification information are acquired in a plurality of fee facilities. it can.

According to a fifth aspect of the present invention, in the control device according to any one of the first to fourth aspects, the command generation unit sends a control command indicating a notification mode according to the attribute to the charge facility or the Output to the monitoring device.
Thereby, the user can receive usage guidance in a notification mode according to the user. Moreover, since the information according to a user is alert | reported to the monitoring apparatus, the receipt person can provide the service according to a user.

According to the sixth aspect of the present invention, in the control device according to any one of the first to fifth aspects, the command generation unit outputs a control command indicating a charge mode according to the attribute to the charge facility. To do.
Thereby, the fee facility can present a fee according to the user without going through a special procedure.

According to the seventh aspect of the present invention, in the control device according to any one of the first to sixth aspects, the command generation unit responds to the attribute among the functions of the fee equipment or the monitoring device. A control command for selectively functioning some functions is output to the charge facility or the monitoring device.
Thereby, the charge facility or the monitoring device can exhibit a function according to the user.

  According to the eighth aspect of the present invention, the control method receives user identification information for identifying a user who uses a fee facility from an identification information acquisition device provided upstream of the fee facility; Acquiring an attribute associated with the received user identification information from an attribute storage unit that associates and stores the user identification information and the attribute of the user indicated by the user identification information; A control command corresponding to the attribute is output to the fee facility or a monitoring device that monitors the utilization status of the fee facility.

  According to the ninth aspect of the present invention, the program stores, in the computer (90), user identification information for identifying a user who uses the fee equipment, and an identification information acquisition device provided upstream of the fee equipment. From the attribute storage unit that stores the user identification information and the user attribute indicated by the user identification information in association with each other, and acquires the attribute associated with the received user identification information A control command corresponding to the acquired attribute is output to the fee facility or a monitoring device that monitors the utilization status of the fee facility.

  According to at least one of the above aspects, the control device causes the charge facility or the monitoring device to execute control according to a control command corresponding to the attribute of the user. Accordingly, the fee facility or the monitoring device can provide a service according to the user.

It is the schematic which shows the whole structure of the fee collection facility which concerns on 1st Embodiment. It is a schematic block diagram which shows the structure of the control apparatus which concerns on 1st Embodiment. It is a flowchart which shows the automatic toll collection machine by the control apparatus which concerns on 1st Embodiment, and the presentation control process of a monitoring board. It is a flowchart which shows the attribute specific process by the control apparatus which concerns on 1st Embodiment. It is a flowchart which shows the log | history extraction process by the log | history extraction part which concerns on 1st Embodiment. It is a schematic block diagram which shows the structure of the computer which concerns on at least 1 embodiment.

<< First Embodiment >>
Hereinafter, embodiments will be described in detail with reference to the drawings.

(overall structure)
FIG. 1 is a schematic diagram illustrating an overall configuration of a fee collection facility according to the first embodiment.
The toll collection facility 1 is a facility that is provided at an exit toll gate of a toll road and collects tolls from users of the toll road. The fee collection facility 1 according to the first embodiment includes an automatic fee collection device 10, a vehicle type identification device 20, a start controller 30, a start detector 40, an identification information acquisition device 60, and a monitoring panel 50. The automatic toll collector 10 is an example of a fee facility.
In the example shown in FIG. 1, the monitoring panel 50 is connected to one automatic charge receiver 10, but the present invention is not limited to this, and the monitoring panel 50 manages a plurality of automatic charge receivers 10. May be.

  The automatic toll collector 10 is provided on the island I on the side of the lane L. The automatic toll collector 10 performs toll collection processing with the vehicle A that is stopped on the lane L. Specifically, the automatic toll collector 10 determines the usage fee according to the vehicle type of the vehicle A, the travel distance of the toll road, and other events based on the pass ticket inserted by the user (the passenger of the vehicle A). calculate. The automatic toll collector 10 includes a display unit 11 that displays information such as usage fees. The automatic toll collector 10 is provided with two operation units, an upper operation unit and a lower operation unit. In addition to the display unit 11, the upper operation unit and the lower operation unit have a pass ticket insertion slot, a certificate insertion slot, a coin insertion slot, a change tray, a banknote insertion slot, a banknote return slot, a card insertion slot, and a receipt issuance. It has a button, a receipt issuing port, a call button, a microphone, a user camera, and a coin camera. The lower operation unit further includes a handicapped lever. As described above, since the automatic fee collection / reception device 10 includes many interfaces, there is a possibility that the operation is not easy for a user with little use experience.

  The vehicle type identification device 20 is provided on the upstream side of the lane L from the automatic toll collector 10 (the front side in the traveling direction of the vehicle A, the −X direction side). The vehicle type identification device 20 is a device group that identifies the vehicle type of the vehicle A entering the lane L. Examples of devices that constitute the vehicle type identification device 20 include a vehicle detector, a tread board, a vehicle height detector, a vehicle length detector, and a license plate recognition device.

The start controller 30 is provided on the downstream side of the lane L from the automatic toll collector 10 (the back side in the traveling direction of the vehicle A, the + X direction side). The start controller 30 performs an opening operation and a closing operation of the gate. The start controller 30 is provided to prevent the vehicle A from starting until the toll collection process is completed.
The start detector 40 is provided on the downstream side of the lane L from the start controller 30. The start detector 40 detects the exit of the vehicle A from the lane L.
The monitoring panel 50 is provided in a manned booth (not shown) in the fee collection facility 1. The monitoring panel 50 includes a display unit 51 and displays a state of charge collection in the automatic charge receiver 10. The toll collector of the toll collection facility 1 monitors the toll collector 10 by visually recognizing the information shown on the display unit 51.

The identification information acquisition device 60 is provided on the upstream side of the lane L from the automatic toll collector 10. The identification information acquisition device 60 acquires user identification information for identifying the driver of the vehicle A entering the lane L (the user of the automatic toll collector 10). In other words, the identification information acquisition device 60 acquires the user identification information of the user before the user uses the automatic charge collector 10. As an example of user identification information, ID of onboard equipment mounted in vehicle A, ID of card inserted in the onboard equipment, user's face image, wireless communication ID of portable terminal owned by user, usage Personal number (my number) of the user registered in the mobile terminal owned by the user. That is, examples of the identification information acquisition device 60 include a roadside antenna that communicates with the vehicle-mounted device, a camera, and a communication device that communicates with the mobile terminal.
Note that the type of user identification information acquired by the identification information acquisition device 60 may be different for each fee collection facility 1. For example, the identification information acquisition device 60 of the first fee collection facility 1 acquires the ID of the vehicle-mounted device as user identification information, and the identification information acquisition device 60 of the second fee collection facility 1 acquires the user's face image. You may acquire as user identification information.

  The automatic toll collector 10 and the monitoring panel 50 are connected to a control device 70 that collects information from the toll collection facility 1 and controls the automatic toll collector 10 and the monitoring panel 50. The control device 70 is provided in a remote place. The control device 70 collects information not only from one toll collection facility 1 but also from a plurality of toll collection facilities 1. That is, the control device 70 controls the automatic fee collection / acquisition machine 10 and the monitoring panel 50 provided in the plurality of fee collection facilities 1.

(Functional configuration of control device)
FIG. 2 is a schematic block diagram illustrating the configuration of the control device according to the first embodiment.
The control device 70 includes a history storage unit 701, an attribute storage unit 702, an identification information reception unit 703, a history information reception unit 704, a history recording unit 705, a history extraction unit 706, an attribute specification unit 707, an attribute recording unit 708, and an attribute acquisition unit. 709, a control information storage unit 710, and a command generation unit 711.

The history storage unit 701 stores a history tuple that associates the user identification information, the usage date and time of the automatic charge receiver 10, and the usage history of the automatic charge receiver 10. The usage history is user information related to the use of the automatic toll collector 10. Examples of the usage history include the operation content for the automatic toll collector 10, the vehicle number of the vehicle A, the presence or absence of forced breakthrough, the content of reception by the receiver, and the past toll road traffic history.
The attribute storage unit 702 stores an attribute tuple in which user identification information is associated with a user attribute indicated by the user identification information. The attribute is information representing the characteristics of the user. The attribute storage unit 702 according to the first embodiment has a classification indicating any one of a beginner, a regular person, an elderly person, a physically handicapped person, a hearing impaired person, a user requiring attention, and an unauthorized passerby as an attribute. Remember. The “novice” is a user who is not used to using the automatic toll collection machine 10. The “regular person” is a user accustomed to using the automatic toll collection machine 10. An “elderly person” is a user who is determined to be a predetermined age or older by a receipt member. “Persons with physical disabilities” and “persons with hearing impairments” are users who can receive disability discounts on toll roads. A “user who needs attention” is a user whose attendant needs to pay attention to, for example, having made an unfair request to the collectee in the past. An “illicit passer” is a person who uses a toll road without paying a usage fee. In addition, in other embodiment, it is not restricted to this, A gender, an age, whether it is accustomed to the use of the automatic toll collection machine 10, whether it has a disorder | damage | failure, and whether it is a user who needs attention, etc. May be used as attributes.

The usage history is basically information that changes every time the automatic fee collector 10 is used, and the attribute is information that basically does not change every time the automatic fee receiver 10 is used. However, the usage history does not necessarily change with every use of the automatic charge collector 10. For example, when a certain user operates the same fee collection facility 1 on different usage dates, the usage histories may be the same. The attribute has a low probability of changing in a short period, but has a high probability of changing in a long period. For example, even a user who is not accustomed to using the automatic toll collector 10 at a certain time is likely to get used to the automatic toll collector 10 by repeated use.
Further, as described above, since the user identification information may differ depending on the fee collection facility 1, the history tuple and the attribute tuple may each include a plurality of types of user identification information.

The identification information receiving unit 703 acquires user identification information from the identification information acquisition device 60.
The history information receiving unit 704 is a usage history of the toll collection facility 1 by the user from the automatic toll collector 10, the vehicle type identification device 20, the start controller 30, the start detector 40, the monitoring panel 50, and the identification information acquisition device 60. Receive.

The history recording unit 705 stores a history tuple that associates the user identification information received by the identification information receiving unit 703, the usage history received by the history information receiving unit 704, and the usage time of the automatic bill collector 10 with a history storage. Recorded in section 701.
The history extraction unit 706 extracts a combination of history tuples related to the same user from the history tuples stored in the history storage unit 701. Specifically, the history extraction unit 706 extracts, from the history tuples stored in the history storage unit 701, a combination of a history tuple that matches the user identification information and a history tuple that matches a predetermined part of the usage history. To do.
The attribute specifying unit 707 specifies the attribute of the user indicated by the history tuple based on the history information of each combination of history tuples extracted by the history extracting unit 706.
The attribute recording unit 708 records, in the attribute storage unit 702, an attribute tuple in which user identification information included in the combination of history tuples extracted by the history extraction unit 706 is associated with the attribute specified by the attribute specifying unit 707. When the attribute storage unit 702 has already stored an attribute tuple having the same user identification information, the attribute recording unit 708 updates the attribute tuple.
The attribute acquisition unit 709 acquires an attribute associated with the identification information received by the identification information reception unit 703 from the attribute storage unit 702.

  The control information storage unit 710 stores control information indicating the control of the automatic charge receiver 10 and the monitoring panel 50 in association with the user attribute. The control information indicates the information notification mode or the selective control of the functions of the automatic charge receiver 10 or the monitoring panel 50. Examples of the notification mode of the automatic toll collector 10 include a manual display mode, a display mode for traffic information, and an output mode for voice guidance. An example of the selective control of the function of the automatic fee collection / reception device 10 is the necessity of automatic output of a usage certificate. Examples of the notification mode of the monitoring panel 50 include a user attribute display mode and a correspondence history display mode. An example of selective control of the function of the monitoring panel 50 is activation of an alarm timer. The alarm timer is a timer for causing the monitoring panel 50 to output an alarm when there is no operation before a certain time elapses from the time when the identification information acquisition device 60 acquires the user identification information. As a result, the monitoring panel 50 can prompt the receiver to ask the user who is difficult to use the automatic fee collection machine 10. In addition, the alarm timer is used when the cash is not inserted before a certain time has elapsed since the insertion of the pass ticket, or when no change has been received until a certain time has elapsed after the cash is inserted. An alarm may be output. The alarm timer function is a part of the functions of the monitoring panel 50 according to the “beginner” attribute.

Specifically, the control information storage unit 710 is associated with the “beginner” attribute, displays an explanation for beginners by the automatic toll collector 10, outputs voice guidance for beginners, and is a beginner by the monitoring panel 50. , Display of a manual for beginners, and control information indicating the start of the timer are stored. The explanation for beginners and the voice guidance for beginners are information indicating how to use the automatic toll collector 10 in more detail than the general explanation.
In addition, the control information storage unit 710 stores control information indicating the traffic information displayed by the automatic toll receiver 10 and the control related to the operation with high frequency in association with the “regular” attribute. Examples of traffic information include traffic jam information to the destination, recommended route guidance, weather information near the destination, accident information on toll roads, failure information, stores provided in the middle of the route to the destination or destination, or Information about the facility. In other words, the automatic fee collection / reception device 10 does not provide comprehensive usage guidance to the user who is a “regular”. The destination is estimated by the control device 70 based on the usage history. Examples of control related to operations with high frequency include issuance of usage certificates to users with high usage frequency of usage certificates, and alerting about erroneous operations with high frequency. The function for performing the control related to the operation with high frequency is a part of the functions of the automatic toll collector 10 according to the “regular” attribute.
In addition, the control information storage unit 710 associates with the “elderly person” attribute to display an explanation for the elderly person by the automatic toll collector 10, output voice guidance for the elderly person, and an elderly person by the monitoring panel 50. Control information indicating that there is an indication is stored. The explanation for the elderly is displayed in larger letters than the general explanation. Also, voice guidance for elderly people is output at a louder volume than general explanation.
In addition, the control information storage unit 710 displays the explanation for the disabled by the automatic toll receiver 10 in association with the “disabled person” attribute, the display of being disabled by the monitoring panel 50, and the disabled person. The control information indicating the display of the corresponding manual is stored. The explanation for the disabled includes, in addition to the general description, an explanation of an operation for applying the discount for the disabled.
In addition, the control information storage unit 710 displays the explanation for the handicapped person by the automatic toll receiver 10 in association with the “Hearing impaired person” attribute, the display of being a hearing handicapped person by the monitoring panel 50, and the hearing handicapped person. The control information indicating the display of the corresponding manual is stored. By displaying that the person is a hearing impaired person on the monitoring panel 50, it is possible to determine that the receiving person needs to respond directly to the user instead of using the microphone.
In addition, the control information storage unit 710 associates with the “Needs to be Needed Users” attribute, and displays a display indicating that the user is a sensitive user, a manual for sensitive users, and a response history by the monitoring panel 50. Store information.
In addition, the control information storage unit 710 stores control information indicating a display indicating that the vehicle is an unauthorized pass by the monitoring panel 50 and a display of usage history in association with the “illegal passerby” attribute.

  The command generation unit 711 reads the control information associated with the attribute acquired by the attribute acquisition unit 709 from the control information storage unit 710, and sends a control command for executing the control indicated by the control information to the automatic charge receiver 10 and the monitoring panel 50. Output to.

(Presentation control process)
FIG. 3 is a flowchart showing the automatic toll collector and the monitoring panel presentation control processing by the control device according to the first embodiment. The control device 70 executes the following presentation control process every time the identification information acquisition device 60 acquires user identification information.
When the identification information acquisition device 60 acquires the user identification information, the identification information acquisition device 60 transmits the user identification information to the control device 70. The identification information receiving unit 703 of the control device 70 receives user identification information from the identification information acquisition device 60 (step S1). Next, the attribute acquisition unit 709 determines whether the attribute storage unit 702 stores the attribute tuple related to the user identification information received by the identification information receiving unit 703 (step S2).

  When the attribute storage unit 702 stores the attribute tuple related to the user identification information received by the identification information receiving unit 703 (step S2: YES), the attribute acquisition unit 709 displays the attribute tuple attribute as the attribute storage unit. Obtained from 702 (step S3). Next, the command generation unit 711 acquires control information associated with the attribute acquired by the attribute acquisition unit 709 from the control information storage unit 710 (step S4). On the other hand, when the attribute storage unit 702 does not store the attribute tuple related to the user identification information received by the identification information receiving unit 703 (step S2: NO), the command generation unit 711 is associated with the “beginner” attribute. The control information obtained is acquired from the control information storage unit 710 (step S5).

  And the command generation part 711 produces | generates the control command of the automatic fee receiver 10 and the control command of the monitoring panel 50 based on the control information acquired by step S4 or step S5, respectively, It outputs to the monitoring board 50 (step S6).

Here, the example of the display information according to the attribute specifically displayed on the display part 11 of the automatic fee receiver 10 is shown.
When the vehicle type discriminating device 20 detects a vehicle, the toll collector 10 displays a guide for inserting a pass ticket on the display unit 11. When the attribute of the user is “beginner”, a message such as “Please insert a pass ticket into the right insertion slot” is displayed on the display unit 11 of the automatic toll collector 10. When the user attribute is “regular”, the traffic information is displayed on the display unit 11 of the automatic toll collector 10 together with a message such as “Thank you for always using”. In addition, when the attribute of the user is “handicapped” or “deaf”, a message such as “Please hold the handicapped notebook over the camera” is displayed on the display unit 11 of the automatic toll collector 10, After the handicap certificate is put over the camera, a message such as “Please insert your pass” is displayed.
When the toll ticket is inserted into the automatic toll collector 10, the automatic toll collector 10 accepts the input of the toll. At this time, if the user's attribute is “beginner”, the display unit 11 of the automatic toll collector 10 displays “Please insert coins into the left slot”, “Bills under the coin slot” "Please insert it into the insertion slot on the side", "Please insert coins first", etc. are displayed. When the user attribute is “regular”, the information displayed on the display unit 11 of the automatic toll collection machine 10 is not changed and the traffic information continues to be displayed. When the attribute of the user is “handicapped” or “deaf”, a message such as “please insert cash” is displayed on the display unit 11 of the automatic toll collector 10.
When the fee is input to the automatic fee collection device 10, the automatic fee collection device 10 ends the fee collection processing. At this time, if the user's attribute is “beginner”, the display unit 11 of the automatic toll collection machine 10 will say “Thank you. If you need a receipt, please press the receipt issue button on the right. , "Please be careful not to forget your change." When the user attribute is “regular”, the information displayed on the display unit 11 of the automatic toll collection machine 10 is not changed and the traffic information continues to be displayed. When the attribute of the user is “person with a physical disability” or “person with hearing impairment”, a message such as “Thank you” is displayed on the display unit 11 of the automatic charge receiver 10.

  That is, when the attribute of the user is “beginner”, a polite explanation is displayed on the display unit 11 as compared with users of other attributes. On the other hand, when the attribute of the user is “regular”, the description of the usage method is omitted and the traffic information is displayed on the display unit 11. When the user attribute is “person with a physical disability” or “person with hearing impairment”, an explanation for receiving the discount for the disabled is displayed on the display unit 11.

  When the command generation unit 711 outputs a control command to the automatic toll collector 10 and the monitoring panel 50, the history information reception unit 704 waits for reception of a detection signal indicating detection of transmission of the vehicle A from the start detector 40 (step). S7). Until the start detector 40 detects the exit of the vehicle A after the identification information acquisition device 60 acquires the user identification information, the automatic toll collector 10 records the usage history of the user in the internal storage device. To do. During this time, the monitoring panel 50 accepts the input of the usage history by the receipt person. Examples of usage histories input by the receiver include a user's estimated age, gender, impression, and response history.

  When receiving the detection signal from the start detector 40, the history information receiving unit 704 receives from the automatic toll collector 10, the vehicle type discriminating device 20, the start controller 30, the start detector 40, the monitoring panel 50, and the identification information acquisition device 60. The usage history of the fee collection facility 1 by the user is received (step S8). Next, the history recording unit 705 stores a history tuple in which the user identification information received by the identification information receiving unit 703 in step S1, the history information received by the history information receiving unit 704, and the current time are associated with each other. (Step S9).

  By the presentation control process described above, the control device 70 can cause the automatic toll collector 10 and the monitoring panel 50 to execute control according to the control command corresponding to the user attribute. Further, through the above-described presentation control process, the control device 70 can record the usage history of the automatic charge receiver 10 by the user in the history storage unit 701.

(Attribute identification process)
FIG. 4 is a flowchart showing the attribute specifying process by the control device according to the first embodiment. The control device 70 periodically executes the attribute specifying process shown below.
The history extraction unit 706 of the control device 70 selects from among the history tuples stored in the history storage unit 701 that are not used for attribute identification (hereinafter referred to as unextracted history tuples) in this attribute identification process. Then, a history extraction process for extracting a combination of history tuples related to the same user is executed (step S101). Details of the history extraction processing will be described later.

Next, the attribute specifying unit 707 determines whether or not the usage history related to the combination of history tuples extracted by the history extracting unit 706 includes information indicating that unauthorized traffic has been made (step S102). . As an example of the usage history indicating that unauthorized traffic has been made, payment by the automatic toll collector 10 has not been completed and the start controller 30 has been broken, and payment by the automatic toll collector 10 has not been completed. In addition, the start controller 30 does not have an open / close log, the start controller 30 includes information indicating that it has not been paid, and the vehicle type set by the vehicle-mounted device and the vehicle type discriminating device 20 are different. Can be mentioned.
If the usage history includes information indicating that unauthorized traffic has occurred (step S102: YES), the attribute specifying unit 707 specifies that the attribute of the user is "illegal passer" (step S103). ).

  On the other hand, when the usage history does not include information indicating that unauthorized traffic has been performed (step S102: NO), the attribute specifying unit 707 uses the usage history related to the combination of the history tuples extracted by the history extraction unit 706. It is determined whether or not information indicating that the disability discount has been applied is included (step S104). When the usage history includes information indicating that the disability discount has been applied (step S104: YES), the attribute identification unit 707 includes the usage history related to the combination of the history tuples extracted by the history extraction unit 706. It is determined whether or not the information indicating that the person is a hearing impaired person input by the receipt person is included (step S105). When the usage history includes a description indicating that the user is a hearing impaired person (step S105: YES), the attribute identifying unit 707 identifies that the user attribute is “deaf person” (step S106). . On the other hand, if the usage history does not include a description indicating that the person is a hearing impaired person (step S104: NO), the attribute specifying unit 707 specifies that the attribute of the user is “handicapped person” ( Step S107).

  On the other hand, when the usage history does not include information indicating that the disability discount has been applied (step S104: NO), the attribute identification unit 707 relates to the combination of the history tuples extracted by the history extraction unit 706. It is determined whether or not the usage history includes information indicating that an improper request input by the receiptee has been made (step S108). If the usage history includes information indicating that an improper request has been made (step S108: YES), the attribute identification unit 707 identifies that the user attribute is “users requiring attention” (step S108). S109).

  On the other hand, when the usage history does not include information indicating that an inappropriate request has been made (step S108: NO), the attribute identification unit 707 uses the usage history related to the combination of the history tuples extracted by the history extraction unit 706. The age of the user is estimated based on (Step S110). For example, the attribute specifying unit 707 may estimate the age of the user by adding the year of the difference between the date and time included in the history tuple and the current date and time to the estimated age of the user included in the history tuple. it can. At this time, it is preferable to estimate the age of the user based on a history tuple related to usage within a predetermined number of years from the current date and time. Next, the attribute specifying unit 707 determines whether or not the estimated age is equal to or greater than a predetermined age (for example, 60 years old) (step S111). Next, when the estimated age is greater than or equal to the predetermined age (step S111: YES), the attribute specifying unit 707 specifies that the user attribute is “elderly” (step S112).

  On the other hand, when the estimated age is less than the predetermined age (step S111: NO), the attribute identifying unit 707 uses the history of the predetermined number of history tuples with the newest usage date among the history tuples extracted by the history extracting unit 706. It is determined whether there is no call to the toll member and the operation time of the automatic fee collection machine 10 is less than a predetermined time (for example, 30 seconds) (step S113). When there is no receipt call in the usage history and the operation time is within the predetermined time (step S113: YES), the attribute specifying unit 707 specifies that the user attribute is “regular” (step S114). ).

  On the other hand, when there is a call to the receipt person in the usage history, or when the operation time is equal to or longer than the predetermined time (step S113: NO), the attribute specifying unit 707 specifies that the user attribute is “beginner” ( Step S115).

  When the attribute specifying unit 707 specifies the user attribute in step S106, step S107, step S109, step S112, step S114, or step S115, the attribute recording unit 708 stores the history tuple extracted in step S101 in the attribute storage unit 702. The attribute specified by the attribute specifying unit 707 is recorded in association with the user identification information related to (step S116).

  Next, the history extraction unit 706 determines whether there is an unextracted history tuple in the history tuples stored in the history storage unit 701 (step S117). When there is an unextracted history tuple in the history tuple stored in the history storage unit 701 (step S117: YES), the control device 70 returns the process to step S101 and continues extracting the combination of history tuples. On the other hand, when there is no unextracted history tuple in the history tuples stored in the history storage unit 701 (step S117: NO), the control device 70 ends the attribute specifying process.

(History extraction process)
Here, the history extraction processing according to step S101 will be described.
FIG. 5 is a flowchart showing history extraction processing by the history extraction unit according to the first embodiment.
First, the history extraction unit 706 extracts one history tuple as a seed from unextracted history tuples (step S201). Next, the history extraction unit 706 extracts a history tuple having user identification information indicating the same user as the extracted history tuple from the unextracted history tuples (step S202). For example, when the user identification information of the history tuple serving as the seed is the vehicle-mounted device ID, the history extracting unit 706 extracts a history tuple including the same vehicle-mounted device ID as the history tuple serving as the seed. Further, for example, when the user identification information of the history tuple serving as a seed is a face image, the history extracting unit 706 includes a history including a face image whose similarity with the face image of the history tuple serving as a seed is a predetermined threshold or more. Extract tuples.

  Next, the history extraction unit 706 determines whether or not the history tuple extracted in step S202 includes a type of user identification information different from the user identification information used in the extraction in step S202. (Step S203). When there is a history tuple including different types of user identification information (step S203: YES), the history extraction unit 706 returns to step S202 and extracts a history tuple based on the different types of user identification information.

  On the other hand, when there is no history tuple including different types of user identification information (step S203: NO), the history extraction unit 706 extracts a history tuple extracted from the unextracted history tuple and a predetermined part of the history information. A matching history tuple is extracted (step S204). For example, the history extraction unit 706 extracts from the unextracted history tuples the history tuple extracted in step S202 and the history tuple with the same vehicle number from the history information. Further, for example, the history extraction unit 706 has a predetermined number (for example, three) of combinations of the history tuple extracted in step S202 from the unextracted history tuples and the toll gate and passage time that have passed in the past in the history information. The matching history tuple is extracted.

Next, the history extracting unit 706 determines whether or not the history tuple extracted in step S204 includes user identification information of a type different from the user identification information used in the extraction in step S202. (Step S205). When there is a history tuple including different types of user identification information (step S205: YES), the history extraction unit 706 returns the process to step S202, and extracts the history tuple based on the different types of user identification information. .
On the other hand, when there is no history tuple including different types of user identification information (step S205: NO), the history tuple extraction process ends.

  As described above, according to the first embodiment, the control device 70 provides the user identification information for identifying the user who uses the automatic toll collector 10 to the identification provided upstream of the automatic toll collector 10. Received from the information acquisition device 60. In addition, the control device 70 outputs a control command corresponding to the user attribute indicated by the received user identification information to the automatic charge receiver 10 and the monitoring panel 50. As a result, the control device 70 causes the automatic toll collector 10 and the monitoring panel 50 to execute control according to the control command corresponding to the user's attribute. As a result, it is possible to provide the automatic charge receiver 10 and the monitoring panel 50 with a service according to the user.

  Moreover, the control apparatus 70 which concerns on 1st Embodiment outputs the control command which concerns on a beginner attribute, when the attribute linked | related with the received user identification information is not memorize | stored. Thereby, the automatic toll collector 10 and the monitoring panel 50 can provide a service according to the user who uses the fee facility for the first time.

  Further, the control device 70 according to the first embodiment records and records the usage history of the automatic toll collector 10 by the user in the history storage unit 701 in association with the user identification information indicating the user. The user attribute indicated by the user identification information is specified based on the usage history. Thereby, the automatic toll collector 10 and the monitoring panel 50 can provide a service according to the usage history of the user.

  In addition, the control device 70 according to the first embodiment extracts a combination of usage histories that match a predetermined portion from the usage histories stored in the history storage unit 701 as the combination of the usage histories related to the same user. To do. Thereby, the control apparatus 70 can extract a combination of usage histories related to the same user even when different types of user identification information are acquired in the plurality of fee collection facilities 1.

  Moreover, the control apparatus 70 which concerns on 1st Embodiment outputs the control instruction | command which shows the alerting | reporting aspect according to the attribute to the toll collector 10 and the monitoring panel 50. FIG. Thereby, the user can receive guidance on the use of the automatic toll collector 10 in a notification mode according to the user. Moreover, since the information according to a user is alert | reported to the monitoring board 50, a receipt person can provide the service according to a user.

  Moreover, the control apparatus 70 which concerns on 1st Embodiment outputs the control instruction | command which selectively functions some functions according to an attribute among the functions which the toll collector 10 or the monitoring panel 50 has. Thereby, the automatic toll collector 10 and the monitoring panel 50 can exhibit functions according to the user.

<< Second Embodiment >>
The control apparatus 70 according to the first embodiment displays an explanation for the automatic fee collection machine 10 to receive the application of the disabled person discount when the user attribute is a hearing impaired person or a disabled person. Display on the unit 11. On the other hand, the control device 70 according to the second embodiment causes the automatic fee collection machine 10 to charge a usage fee to which the disabled fee discount is applied when the attribute of the user is a hearing impaired person or a physically disabled person. . That is, the control device 70 according to the second embodiment automatically applies the discount for the disabled person to the automatic charge collector 10.
The control information storage unit 710 according to the second embodiment stores control information indicating application of the disabled person fee by the automatic fee collection machine 10 in association with the “person with a physical disability” attribute and the “person with hearing impairment” attribute. Thereby, the command generation unit 711 can output a control command indicating a charge mode according to the “person with a physical disability” attribute and the “person with hearing impairment” attribute to the automatic fee collector 10.

<< Other embodiments >>
As described above, the embodiment has been described in detail with reference to the drawings. However, the specific configuration is not limited to that described above, and various design changes and the like can be made.
For example, according to the above-described embodiment, the control device 70 outputs a control command to the automatic charge receiver 10 and the monitoring panel 50, but is not limited thereto. For example, in another embodiment, the control device 70 may output a control command to either the automatic toll collector 10 or the monitoring panel 50.

  Moreover, although the control apparatus 70 which concerns on embodiment mentioned above specifies a user's attribute based on the utilization log | history of the automatic toll collection machine 10 by a user, it is not restricted to this. For example, in another embodiment, the control device 70 may perform processing based on the attribute input to the receiver without specifying the attribute based on the usage history.

  Moreover, although the control apparatus 70 which concerns on embodiment mentioned above extracts the combination of the usage history which a predetermined part corresponds as the said usage history combination which concerns on the same user, it is not restricted to this. For example, in other embodiments, when user identification information relating to the same type is acquired in all toll collection facilities 1, the control device 70 uses the usage information associated with the user identification information indicating the same user. A combination of histories may be extracted as a combination of the usage histories related to the same user.

  Moreover, in embodiment mentioned above, although a vehicle number is handled as a utilization log | history, it is not restricted to this. For example, in other embodiments, a vehicle number may be treated as user identification information.

  Moreover, although the control apparatus 70 which concerns on embodiment mentioned above operates the alarm timer of the monitoring panel 50 when a user's attribute is "beginner", it is not restricted to this. For example, the control device 70 according to another embodiment may activate an alarm timer of the monitoring panel 50 regardless of the user's attribute.

  In the above-described embodiment, the automatic toll receiver 10 provided at the exit toll gate of the toll road is given as an example of the charge facility, but the present invention is not limited to this. For example, the fee facility according to another embodiment may be a ticket issuing machine provided at an entrance toll gate.

<Computer configuration>
FIG. 6 is a schematic block diagram illustrating a configuration of a computer according to at least one embodiment.
The computer 90 includes a CPU 91, a main storage device 92, an auxiliary storage device 93, and an interface 94.
The control device 70 described above is mounted on the computer 90. The operation of each processing unit described above is stored in the auxiliary storage device 93 in the form of a program. The CPU 91 reads out the program from the auxiliary storage device 93 and develops it in the main storage device 92, and executes the above processing according to the program. Further, the CPU 91 secures a storage area corresponding to each of the storage units described above in the main storage device 92 according to the program.

  In at least one embodiment, the auxiliary storage device 93 is an example of a tangible medium that is not temporary. Other examples of the non-temporary tangible medium include an optical disk, a magnetic disk, a magneto-optical disk, and a semiconductor memory connected through the interface 94. When this program is distributed to the computer 90 via a communication line, the computer 90 that has received the distribution may develop the program in the main storage device 92 and execute the above processing.

  Further, the program may be for realizing a part of the functions described above. Further, the program may be a so-called difference file (difference program) that realizes the above-described function in combination with another program already stored in the auxiliary storage device 93.

  In another embodiment, at least a part of each processing unit may be provided in an external server connected via a network, and the execution result may be distributed to the computer 90. That is, the control device 70 described above may be realized by a cloud computing system or a grid computing system.

DESCRIPTION OF SYMBOLS 1 Charge collection facility 10 Automatic fee collection machine 60 Identification information acquisition apparatus 50 Monitoring board 70 Control apparatus 701 History storage part 702 Attribute storage part 703 Identification information reception part 704 History information reception part 705 History recording part 706 History extraction part 707 Attribute specification part 708 Attribute recording unit 709 Attribute acquisition unit 710 Control information storage unit 711 Command generation unit

Claims (9)

An identification information receiving unit for receiving user identification information for identifying a user who uses the fee facility from an identification information acquisition device provided on the upstream side of the fee facility;
An attribute associated with the user identification information received by the identification information receiving unit is acquired from an attribute storage unit that associates and stores the user identification information and the user attribute indicated by the user identification information. An attribute acquisition unit;
A control device comprising: a command generation unit that outputs a control command according to the attribute acquired by the attribute acquisition unit to the fee facility or a monitoring device that monitors a usage state of the fee facility. The control device according to claim 1, wherein the command generation unit outputs a predetermined control command when the user identification information received by the identification information reception unit is not stored in the attribute storage unit. A history recording unit that records a usage history of the fee facility by the user in a history storage unit in association with user identification information indicating the user;
An attribute identification unit that identifies the attribute of the user indicated by the user identification information based on the usage history;
The control apparatus according to claim 1, further comprising: an attribute recording unit that records the attribute specified by the attribute specifying unit in the attribute storage unit in association with the user identification information. A history extracting unit that extracts a combination of the usage histories that match a predetermined portion of the usage histories stored in the history storage unit as a combination of the usage histories related to the same user;
The control device according to claim 3, wherein the attribute specifying unit specifies the attribute of the user based on the combination of the usage histories extracted by the history extracting unit. The control device according to any one of claims 1 to 4, wherein the command generation unit outputs a control command indicating a notification mode according to the attribute to the charge facility or the monitoring device. The control device according to any one of claims 1 to 5, wherein the command generation unit outputs a control command indicating a charge mode according to the attribute to the charge facility. The command generation unit outputs, to the fee facility or the monitoring device, a control command for selectively functioning some of the functions of the fee facility or the monitoring device according to the attribute. The control device according to claim 6. Receiving user identification information for identifying a user who uses the fee equipment from an identification information acquisition device provided upstream of the fee equipment;
Obtaining an attribute associated with the received user identification information from an attribute storage unit that associates and stores the user identification information and the attribute of the user indicated by the user identification information;
A control method comprising: outputting a control command corresponding to the acquired attribute to the fee facility or a monitoring device that monitors a usage state of the fee facility. On the computer,
Receiving user identification information for identifying a user who uses the fee equipment from an identification information acquisition device provided upstream of the fee equipment;
Obtaining an attribute associated with the received user identification information from an attribute storage unit that associates and stores the user identification information and the attribute of the user indicated by the user identification information;
A program for causing a control command corresponding to the acquired attribute to be output to the toll facility or a monitoring device for monitoring the usage status of the toll facility.

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