JP2017146648A - Business store system and reception number setting method in the business store system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a business store system capable of improving a customer service relating to issuing of numbered tickets.SOLUTION: The business store system includes an information processing device 3. The information processing unit 3 includes a control part 3a that stores, in a storage part 3b, management information 4a on the basis of a numbered ticket number acquisition request 6a. The management information 4a includes a management number for managing an entry for customer handling, sender information for identifying a sender of the numbered ticket number acquisition request 6a, and time information, which are associated with each other. When received a reception number acquisition request 6c from a business store device 5, the control part 3a retrieves the number of counters, the number of waiting customers, and the management information 4a, which are stored in the storage part 3b, and specifies a management number to be output as a reception number by the business store device 5. When the sender information associated with the specified management number indicates a transaction device 1 and the number of the waiting customers does not exceed the number of the counter, the control part 3a transmits, on the basis of the time information, the specified management number as the reception number to the business store device 5.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a sales office system and a reception number setting method in the sales office system.

  2. Description of the Related Art An automated teller machine (ATM; Automated Teller Machine, hereinafter referred to as ATM) used in a financial institution or the like is known as a transaction apparatus that performs financial transactions. When performing a withdrawal process (payout process) at an ATM, a customer inserts a card into the ATM, inputs a personal identification number and a withdrawal amount, and obtains cash. As described above, in principle, the process operated by the customer is completed only by the ATM, but depending on the operation, there is a case where an attendant needs to respond at the counter of the financial institution. For example, when a customer makes a book at an ATM and a bankbook is carried over, a process of issuing a new bankbook at the counter is required.

  In financial institutions, there is a limit to the number of customers who can be handled by a clerk at the counter, so you can obtain a numbered ticket printed with the number to call the customer with the numbered ticket issuing machine so that you can call the customer in order, It is common to call customers in order of numbers.

  In addition, there is known a technique for reserving a window at an ATM and printing a number relating to reception at the window on a statement slip when the customer needs to go to the window as a result of processing at the ATM.

JP 2001-43444 A

  Conventionally, when issuing a numbered ticket with a numbered ticket issuing machine or ATM, a numbered ticket with a receipt number is issued according to the order of ticketing request, and also consider the availability of the counter that the attendant corresponds to The customer was called with the reception number.

  For this reason, if there is a vacancy at the financial institution's window and the clerk calls the customer's receipt number immediately, the customer who issued the numbered ticket at the ATM is mistakenly recognized as being absent in time for moving to the vicinity of the window. There was a case where the customer with the next reception number of the customer who was mistaken for absence was called to the customer service.

In order to cope with such a situation, it is desired to improve customer service relating to the issuance of numbered tickets at financial institution stores.
In one aspect, an object of the present invention is to provide a sales office system and a reception number setting method in the sales office system that can improve customer service related to ticketing of numbered tickets.

In order to achieve the above object, the following store system is provided.
The sales office system includes a transaction apparatus, a numbered ticket issuing apparatus, a sales office apparatus, and an information processing apparatus. The transaction device is a request for receiving a transaction instruction from a customer, and obtaining a numbered ticket number that is the order of customer response at the counter when an event that requires customer response at the counter occurs in the transaction. A control unit that transmits a numbered ticket number acquisition request to the information processing device and receives the numbered ticket number from the information processing device, and an output unit that discharges the numbered ticket printed with the numbered ticket number. The numbered ticket issuing device includes a receiving unit that accepts an instruction to issue a numbered ticket from a customer, a control unit that transmits a numbered ticket number acquisition request to the information processing device in response to the instruction, and a numbered ticket number from the information processing device; And an output unit for discharging a numbered ticket printed with a numbered ticket number. The sales office apparatus receives a reception unit that receives an instruction for acquiring a reception number for calling a customer from a staff member, and a reception number acquisition request that is a request for acquiring a reception number in response to an instruction for acquiring the reception number. A control unit that transmits and receives a receipt number from the information processing apparatus and an output unit that outputs the receipt number are included. Based on the numbered ticket number acquisition request received from the transaction device, the information processing device manages the entry for dealing with the customer at the window and the sender information and time information for identifying the source of the numbered ticket number acquisition request Is stored in the storage unit as management information, and based on the numbered ticket number acquisition request received from the numbered ticket issuing device, the management number and transmission source information for identifying the transmission source of the numbered ticket number acquisition request are associated and managed. It memorize | stores in a memory | storage part as information. When the information processing apparatus receives the receipt number acquisition request from the sales office apparatus, the number of counters stored in the storage unit, the number of customers waiting for customer response at the counter, and the number of customers waiting for management at the counter And the branch office device identifies the management number used as the receipt number, and the sender information associated with the identified management number is information indicating the transaction device, and the number of waiting customers does not exceed the number of counters And a control unit that controls to transmit based on the time information when the identified management number is transmitted to the branch office device as the reception number.

  According to one aspect, it is possible to provide a sales office system capable of improving customer service related to ticketing of numbered tickets and a reception number setting method in the sales office system.

It is a figure which shows an example of the sales office system of 1st Embodiment. It is a figure which shows an example of the financial institution store arrangement image of 2nd Embodiment. It is a figure which shows an example of the sales office system of 2nd Embodiment. It is a figure which shows an example of the hardware constitutions of the management server of 2nd Embodiment. It is a figure which shows an example of the hardware constitutions of ATM of 2nd Embodiment. It is a figure which shows an example of the transaction selection screen of 2nd Embodiment. It is a figure which shows an example of the window reservation screen of 2nd Embodiment. It is a figure which shows an example of the numbered ticket of 2nd Embodiment. It is a figure which shows an example of the receipt number acquisition screen of 2nd Embodiment. It is a figure which shows an example of the receipt number display screen of 2nd Embodiment. It is a figure which shows an example of the entry management information of 2nd Embodiment. It is a figure which shows an example of the index management information of 2nd Embodiment. It is a figure which shows an example of the message | telegram of 2nd Embodiment. It is a figure which shows the flowchart of the numbered ticket number management process of 2nd Embodiment. It is a figure which shows an example of the time management information of 2nd Embodiment. It is a figure which shows the flowchart of the waiting time flag setting process of 2nd Embodiment. It is a figure which shows the flowchart of the standby flag update process of 2nd Embodiment. It is a figure which shows the flowchart of the shop terminal notification process of 2nd Embodiment. It is a figure which shows the flowchart of the ticket machine numbered ticket issuing process of 2nd Embodiment. It is a figure which shows the flowchart of the ATM transaction process of 2nd Embodiment (the 1). It is a figure which shows the flowchart of the ATM transaction process of 2nd Embodiment (the 2). It is a figure which shows the flowchart of the customer call process of 2nd Embodiment.

Hereinafter, embodiments will be described in detail with reference to the drawings.
[First Embodiment]
First, the sales office system of 1st Embodiment is demonstrated using FIG. FIG. 1 is a diagram illustrating an example of a branch office system according to the first embodiment.

  The branch office system includes a transaction apparatus 1, a numbered ticket issuing apparatus 2, an information processing apparatus 3, and a branch office apparatus 5. The transaction apparatus 1, the numbered ticket issuing apparatus 2, the information processing apparatus 3, and the branch office apparatus 5 are capable of data communication and are connected to each other via a network 10. The network 10 may be a wired network or a wireless network.

Transaction device 1 is a device that performs financial transactions, and is, for example, an ATM installed in a financial institution or the like. Transaction device 1 includes a receiving unit 1a, a control unit 1b, and an output unit 1c.
The accepting unit 1a accepts a medium 8 (card, passbook, cash, etc.) and a transaction instruction from a customer who uses the transaction apparatus 1. The reception unit 1a is, for example, a card processing unit, a numeric keypad, a touch panel, or the like, and receives a card or financial transaction instruction from a customer who uses the transaction apparatus 1. The card is a cash card, a credit card, or the like, in which account information that is a target of financial transactions is recorded.

  The control unit 1b can control the transaction apparatus 1 based on a medium 8 such as a card received by the receiving unit 1a or an operation instruction. Further, the control unit 1b transmits a numbered ticket number acquisition request 6a, which is a request for acquiring a numbered ticket number, to the information processing apparatus 3 when an event that requires customer support at a window occurs in a transaction. The numbered ticket number is, for example, information indicating the order of customer correspondence at a counter installed in a financial institution. Further, the control unit 1 b receives the numbered ticket number from the information processing device 3.

  The output unit 1c can discharge the numbered ticket 9a printed with the medium 8 and the numbered ticket number, the statement slip, and the like from the transaction apparatus 1. The output unit 1c is, for example, a card processing unit, a banknote processing unit, a receipt processing unit, or the like, and the receipt processing unit has a printing function.

  The numbered ticket issuing device 2 is a device that accepts an operation for issuing a numbered ticket from a customer and issues a numbered ticket 9b on which a numbered ticket number is printed. The numbered ticket issuing apparatus 2 includes a reception unit 2a, a control unit 2b, and an output unit 2c.

  The receiving unit 2a includes a ticket issuing button that receives an instruction to issue a numbered ticket from a customer, a processing unit that transmits processing received by the ticket issuing button to the control unit 2b, and the like. The control unit 2b transmits a numbered ticket number acquisition request 6b to the information processing device 3 according to the instruction received by the receiving unit 2a, and controls to receive the numbered ticket number from the information processing device 3. For example, the control unit 2b transmits a numbered ticket number acquisition request 6b to the information processing device 3 when detecting pressing of the ticketing button. The output unit 2c has a function of discharging the numbered ticket 9b on which the numbered ticket number is printed.

  The branch office apparatus 5 is an apparatus used when a staff member such as a financial institution calls a customer at a window, and is a computer, for example. The branch office device 5 includes a reception unit 5a, a control unit 5b, and an output unit 5c.

The reception unit 5a receives from the staff an instruction to acquire a reception number for calling a customer via an input device such as a keyboard or a touch panel connected to the sales office device 5.
In response to the instruction to acquire the reception number received by the reception unit 5a, the control unit 5b transmits a reception number acquisition request 6c, which is a request for acquiring the reception number, to the information processing device 3, and receives the reception number from the information processing device 3. Receive.

The output unit 5 c outputs the received receipt number to an output device such as a display device or a speaker connected to the sales office device 5.
The information processing apparatus 3 is a computer having functions such as management of entries for dealing with customers at a window and transmission of numbered ticket numbers and reception numbers. The management of entries for dealing with customers at the counter includes management of information on customers who want to deal with at the counter of financial institutions, management of information for staff members of financial institutions to call customers at the counter.

  The control unit 3a receives the numbered ticket number acquisition requests 6a and 6b from the transaction device 1 and the numbered ticket issuing device 2, sets the numbered ticket number, and transmits the numbered ticket number to the acquisition request source of the numbered ticket number. In addition, the control unit 3 a receives the reception number acquisition request 6 c from the sales office device 5, sets the reception number, and transmits the reception number to the sales office device 5.

  Moreover, the control part 3a can memorize | store and read information with respect to the memory | storage part 3b. The storage unit 3b is an HDD (Hard Disk Drive) or various memories provided in the information processing apparatus 3, and can store various data such as management information 4a, window information 4b, and standby time setting information 4c.

  Based on the numbered ticket number acquisition request 6a received from the transaction apparatus 1, the control unit 3a transmits a management number for managing an entry for dealing with a customer at the window and transmission source information for identifying the transmission source of the numbered ticket number acquisition request 6a. And time information are stored in the storage unit 3b as management information 4a. The time information includes a standby time and a standby start time. Based on the numbered ticket number acquisition request 6b received from the numbered ticket issuing device 2, the control unit 3a stores the management number and the transmission source information for identifying the transmission source of the numbered ticket number acquisition request 6b as management information 4a. Store in 3b.

  When the control unit 3a receives the receipt number acquisition request 6c from the branch office device 5, the number of customers who are waiting for customer correspondence at the counter and the number of counters stored in the storage unit 3b. And the management information 4a are read out, and the management number used for the sales office apparatus to output as the reception number is specified. When the transmission source information associated with the specified management number is information indicating the transaction apparatus 1 and the number of waiting customers does not exceed the number of windows, the control unit 3a uses the specified management number as a reception number as a sales office apparatus. When transmitting to 5, it controls to transmit based on time information. The transmission based on the time information includes providing a time for the information processing apparatus 3 to wait until the reception number is transmitted to the branch office apparatus 5.

  The management number used for the sales office device to output as the reception number is a management number having the smallest value among the management numbers not transmitted from the information processing device 3 to the sales office device 5 as the reception number. In other words, this is the number that the clerk outputs to the display device or the like in order to call the customer using the branch office device 5. For example, description will be made on the assumption that the management information 4a stores the values “1”, “2”, and “3” as management numbers. When the management number “1” has already been transmitted from the information processing apparatus 3 to the sales office apparatus 5 as the reception number, the control unit 3a selects “2” among the management numbers “2” and “3” that have not yet been transmitted. Is transmitted to the sales office apparatus 4 as a reception number. In addition, when the management number “2” has already been transmitted to the branch office device 5 as the reception number, the control unit 3a, in other words, the customer who has the numbered ticket with the numbered ticket number “2” has been called to the counter. In this case, the next management number “3” is transmitted to the sales office apparatus 5 as a reception number.

  When the control unit 3a receives the numbered ticket number acquisition request 6a from the transaction apparatus 1 and the number of waiting customers does not exceed the number of counters, the control unit 3a waits and waits until the reception number is transmitted. Can be stored in the management information 4a as time information in association with the standby start time, which is the time to start. Moreover, the information processing apparatus 3 can set the standby time and the standby start time in the management information 4a as time information for each numbered ticket number acquisition request 6a received from the transaction apparatus 1.

  Further, when receiving the receipt number acquisition request 6c from the branch office device 5 and transmitting the receipt number based on the time information, the control unit 3a determines whether or not the standby time has elapsed from the standby start time, When it is determined that time has elapsed, the reception number can be transmitted to the branch office device 5.

  Further, the information processing device 3 can set the standby time by using the standby time setting information 4c such as the age-specific travel time, the device-specific travel time, and the congestion handling travel time. The age-specific travel time is the time required to travel to the window associated with the customer age. The movement time for each device is the time required for moving to the window associated with the installation location or device number of the transaction apparatus 1. The congestion-corresponding travel time is the time required to travel to a window associated with the congestion status of a financial institution store. For example, the information processing device 3 can set a value obtained by adding up the travel time by age, the travel time by device, and the travel time corresponding to the congestion as the standby time.

  Here, a description will be given of a store of a financial institution to which the sales store system is applied. In the arrangement of equipment in a financial institution's store, a numbered ticket issuing device 2 is often installed near a window where an attendant handles customers, and a transaction apparatus 1 is often installed at a location away from the window. For this reason, it often takes time for a customer who has obtained a numbered ticket with the transaction apparatus 1 to move to the vicinity of the window.

  In addition, when the number of customers waiting for customer service at a counter is larger than the number of counters at a store of a financial institution, a staff member takes time to respond to the waiting customer. For this reason, the numbered ticket number held by the customer who has just acquired the numbered ticket, in other words, the last number of the management number is immediately acquired and output as the reception number by the branch office device 5 and the customer is called There are few.

  Whether the information processing device 3 sets a waiting time (delay) in the time until the reception number is transmitted to the sales office device 5 on the premise of the arrangement of the devices in the financial institution and the customer service at the window. Determine whether.

  The case where the number of waiting customers does not exceed the number of counters is, in other words, the case where there is a vacancy in the counter of the financial institution and the clerk can call the customer immediately. In such a case, the information processing device 3 to the branch office device 5 Allow time to wait until the receipt number is sent to. By providing the waiting time, it is possible to reduce the case where the clerk calls the customer using the reception number immediately and misidentifies that the customer is absent. Further, the customer can be called from an attendant before moving to the customer service area, thereby reducing the number of ticket numbers printed on the acquired numbered ticket.

  Further, when it is not necessary to provide a waiting time, in other words, when the number of waiting customers is larger than the number of windows, the information processing apparatus 3 does not set the waiting time, so that the customer waits unnecessarily. Can be reduced.

In this way, the information processing device 3 can improve customer service related to ticketing of numbered tickets.
[Second Embodiment]
Next, as a second embodiment, a financial institution store arrangement image in which the transaction apparatus 1 is applied to ATM and the store apparatus 5 is applied to a store terminal will be described with reference to FIG. FIG. 2 is a diagram illustrating an example of a financial institution store arrangement image according to the second embodiment.

  The financial institution store arrangement image 50 shows an image of arrangement of various devices and customer locations in financial institution stores. The store of the financial institution includes an ATM usage area 51 and a customer service area 52. In the ATM use area 51, ATM 20a, ATM 20b, ATM 20c, ATM 20d, and ATM 20e are installed. Hereinafter, when any one of the ATMs shown in the financial institution store arrangement image 50 is specified, any one of the ATMs 20a, 20b, 20c, 20d, and 20e is described, and in other cases, the ATM 20 is described.

  The ATM using customer 41a is a customer who operates the ATM 20 to execute a transaction. As an example, a state is shown in which five ATM-using customers 41a are using the ATM 20 respectively. The ATM use waiting customer 41b is a customer waiting in order to use the ATM 20. As an example, three ATM waiting customers 41b are waiting for the ATM 20 to be used.

  In the customer service area 52, the branch terminal 21, the reception status display device 22, the numbered ticket issuing machine 23, and the customer service counter 30 are arranged. As an example, there are three counters at which the attendant can serve customers at the customer service counter 30, and three customer counters are in a customer service state.

  The branch office terminal 21 is a computer used by a person in charge of a financial institution (hereinafter referred to as a clerk) for operations for billing operations and customer calls. The reception status display device 22 is a device that displays a reception number written on a numbered ticket received by the customer in order to call the customer to the customer service counter 30, and is a display or various display panels.

  The numbered ticket issuing machine 23 is a device that accepts an operation for issuing a numbered ticket from a customer and issues a numbered ticket on which a reception number is printed. The numbered ticket issuing machine 23 has a function for acquiring a numbered ticket number and printing it on a numbered ticket in response to a customer pressing a ticketing button or a ticketing button for operating the numbered ticketing. The numbered ticket issuing machine 23 includes a personal sensor, and can detect the presence or absence of a ticket waiting customer 41c and notify other computers. The configuration of the sales office system including the sales office terminal 21, the reception status display device 22, and the numbered ticket issuing machine 23 will be described later with reference to FIG.

  The ticket waiting customer 41c is a customer waiting in order to issue a numbered ticket with the numbered ticket issuing machine 23. The customer 41d in use at the window is a customer who is engaged in a transaction or the like by a customer in the customer service counter 30. The customer waiting for customer use 41e is a customer who waits for customer service at the customer service counter until it is called by the customer service counter 30 after issuing the numbered ticket at the ticket issuing machine 23 or the ATM 20.

  Here, an example of the operation of a customer who uses the ATM 20 will be described. A customer who needs to go to the counter as a result of processing at the ATM 20 among the customers 41a who are using the ATM issues a numbered ticket printed with a numbered ticket number at the ATM 20, and moves from the ATM usage area 51 to the customer service area 52 To do. The customer waits as a customer 41e waiting for the use of the window until the numbered ticket number printed on the numbered ticket issued is displayed on the reception status display device 22. When the reception status display device 22 displays the reception number, the customer moves to the customer service counter 30 when the same number displayed on the reception status display device 22 is printed on the numbered ticket as the numbered ticket number. The numbered ticket printed with the numbered ticket number is presented to make a transaction.

Next, a store system according to the second embodiment will be described with reference to FIG. FIG. 3 is a diagram illustrating an example of a branch office system according to the second embodiment.
A branch office system 200 in a financial institution or the like is provided with one or more ATMs 20 (one of which is shown in FIG. 3), and the ATMs 20 are connected to a host computer 220 via a network 210.

The ATM 20 includes a customer operation unit 12, a card / receipt unit 13, a passbook processing unit 14, a banknote processing unit 15, and a numeric keypad input unit 16.
The customer operation unit 12 has a display and a touch panel, and performs transaction operation guidance and instruction reception. In addition, although illustration is abbreviate | omitted, ATM20 is provided with not only the instruction | indication part by display, such as a display, but the instruction | indication part by voice, such as a receiver. Guidance for transaction operations, input instructions, and the like are not limited to display instructions using a display or the like, but can also be instructed by voice guidance.

  The card / receipt unit 13 inserts and discharges a card in a transaction using a card such as a cash card or a credit card. In addition, the card / receipt unit 13 discharges a receipt at the end of the transaction and a numbered ticket printed with a reception number indicating the order of customer service at the customer service counter 30.

  The passbook processing unit 14 inserts and discharges the passbook when accepting the passbook, and prints the passbook as necessary. The banknote processing unit 15 processes delivery of banknotes during deposit and withdrawal transactions.

  The numeric keypad input unit 16 includes buttons for inputting numbers and the like, and accepts customer instructions in cooperation with the touch panel of the customer operation unit 12. For example, the numeric keypad input unit 16 can accept input of a password for authenticating a cash card or the like, selection of financial transaction content, financial transaction amount, and the like.

  The host computer 220 is a computer that manages the ATM 20 via the network 210 and transmits / receives data to / from the ATM 20. Further, the host computer 220 can perform authentication processing of the personal identification number transmitted from the ATM 20 and various transactions. The network 210 may be a wired network or a wireless network.

  The account server 230 is a computer that executes data transmission / reception with the branch office terminal 21 and the host computer 220 and executes a program for executing account-related operations such as opening an account in a financial institution and various loans.

  The management server 300 is a computer for managing the numbered ticket number that the customer obtains with the numbered ticket at the store of the financial institution, the reception number requested from the sales office terminal 21, and the like. When the numbered ticket issuing machine 23 or the ATM 20 issues a numbered ticket, the management server 300 receives a request for obtaining the numbered ticket number from the numbered ticket issuing machine 23 or the ATM 20 and transmits the numbered ticket number to the request source. When the sales office terminal 21 receives an instruction to call a customer from a staff member, the management server 300 receives a request for acquiring a reception number from the sales office terminal 21 and transmits the reception number to the sales office terminal 21.

  The numbered ticket issuing machine 23 is a device that issues a numbered ticket. The numbered ticket issuing machine 23 receives an operation of issuing a numbered ticket from a customer, requests a numbered ticket number from the management server 300, and issues a numbered ticket on which the numbered ticket number received from the management server 300 is printed. The numbered ticket issuing machine 23 includes an interpersonal sensor, detects the presence or absence of a ticket waiting customer 41c, and notifies the management server 300 of it.

The reception status display device 22 is a device for displaying a reception number. The reception status display device 22 can display a reception number in response to a display instruction from the branch terminal 21.
When the store terminal 21 receives an operation for calling a customer from a staff member, the store terminal 21 obtains a reception number from the management server 300 and instructs the reception state display device 22 to display the reception number. Further, the branch office terminal 21 can be connected to a voice output device (not shown) to give a display instruction to the reception status display device 22 and to have a function of outputting a reception number from the voice output device by voice.

  Here, the operation when the customer performs the bankbook entry and carry-over operations at the ATM 20 will be described. The customer operates the customer operation unit 12 or the numeric keypad input unit 16 to instruct book entry. Next, the customer inserts a bankbook into the bankbook processing unit 14 in accordance with guidance or voice instructions displayed on the customer operation unit 12. The ATM 20 reads account information from the magnetic data of the inserted bankbook and transmits it to the host computer 220. The host computer 220 transmits transaction history data corresponding to the received account information to the ATM 20. The ATM 20 prints unrecorded transaction history data on a passbook based on the received transaction history data. In addition, when the entry field of the bankbook is full, the ATM 20 displays on the customer operation unit 12 "Please come to the counter because we will make a new bankbook. Would you like to make a reservation for the counter?" When the customer selects “reserve reservation”, the ATM 20 acquires the numbered ticket number from the management server 300 and discharges the numbered ticket printed with the numbered ticket number from the card / receipt unit 13. Further, the ATM 20 discharges the passbook from the passbook processing unit 14. The customer receives the numbered ticket and the passbook, moves from the ATM use area 51 to the customer service area 52, and displays the same receipt number as the numbered ticket number printed on the numbered ticket on the reception status display device 22 and is called. Wait until. When the receipt number that is the same as the numbered ticket number printed on the numbered ticket that the customer has is displayed on the acceptance status display device 22, the customer moves to the customer service counter 30 and requests the attendant to carry over the bankbook. For example, when the customer has a numbered ticket printed with the numbered ticket number “55” and the reception number “55” is displayed on the reception status display device 22, the numbered ticket printed with the numbered ticket number “55” is displayed. The customer who has it carries out the procedure at the customer service counter 30.

Next, the hardware configuration of the management server according to the second embodiment will be described with reference to FIG. FIG. 4 is a diagram illustrating an example of a hardware configuration of the management server according to the second embodiment.
The management server 300 includes a control unit 310. The control unit 310 includes a processor 311, a RAM (Random Access Memory) 312, an HDD (Hard Disk Drive) 313, an input / output signal interface 314, a storage medium interface 315, and a communication interface 316. The entire management server 300 is controlled by the processor 311. A RAM 312 and a plurality of peripheral devices are connected to the processor 311 via a bus 317. The processor 311 may be a multiprocessor. The processor 311 is, for example, a central processing unit (CPU), a micro processing unit (MPU), a digital signal processor (DSP), an application specific integrated circuit (ASIC), or a programmable logic device (PLD). The processor 311 may be a combination of two or more elements among the CPU, MPU, DSP, ASIC, and PLD.

  The RAM 312 is used as a main storage device of the management server 300. The RAM 312 temporarily stores at least part of an OS (Operating System) program and application programs to be executed by the processor 311. The RAM 312 stores various data necessary for processing by the processor 311.

Peripheral devices connected to the bus 317 include an HDD 313, an input / output signal interface 314, a storage medium interface 315, and a communication interface 316.
The HDD 313 magnetically writes and reads data to and from the built-in disk. The HDD 313 is used as an auxiliary storage device of the management server 300. The HDD 313 stores an OS program, application programs, and various data. In addition, not only HDD313 but SSD (Solid State Drive) can also be used. Note that a semiconductor storage device such as a flash memory can also be used as the auxiliary storage device.

  An input / output device 318 is connected to the input / output signal interface 314. The input / output device 318 includes an input device and an output device. Examples of input devices include a keyboard, a mouse, and a touch panel. Examples of output devices include monitors, displays, liquid crystal displays, various panel display devices, and audio output devices such as speakers.

  The input / output signal interface 314 transmits a signal sent from the keyboard or mouse to the processor 311. Note that the mouse is an example of a pointing device, and other pointing devices can be used. Examples of other pointing devices include a touch panel, a tablet, a touch pad, and a trackball.

  The output device of the input / output device 318 displays an image on the monitor screen in accordance with an instruction from the processor 311. Examples of the monitor include a display device using a CRT (Cathode Ray Tube) and a liquid crystal display device.

  The storage medium interface 315 reads and writes data recorded on the storage medium 319 using magnetism, laser, or the like. Further, the storage medium interface 315 may read data recorded in a storage medium such as a semiconductor memory. The storage medium 319 includes, for example, an optical disk, a semiconductor memory such as a flash memory, and the like. An optical disc is a portable recording medium on which data is recorded so that it can be read by reflection of light. Optical discs include DVD (Digital Versatile Disc), DVD-RAM, CD-ROM (Compact Disc? Read Only Memory), CD-R (Recordable) / RW (ReWritable), and the like.

  The storage medium interface 315 can also be used as a communication interface for connecting peripheral devices to the management server 300. For example, a memory device or a memory reader / writer can be connected to the storage medium interface 315. The memory device is a recording medium equipped with a communication function with the storage medium interface 315. A memory reader / writer is a device that writes data to a memory card or reads data from a memory card. A memory card is a card-type recording medium.

  The communication interface 316 is connected to the database 350 and the network 210. The communication interface 316 transmits / receives data to / from other computers, storage devices, or communication devices. The database 350 stores various types of information and can use the information by searching or extracting, and a storage system or the like may be used.

  With the hardware configuration as described above, the processing function of the management server 300 of the second embodiment can be realized. The information processing apparatus 3 according to the first embodiment can also be realized by the hardware configuration of the management server 300 illustrated in FIG. Note that the accounting server 230, the numbered ticket issuing machine 23, and the branch office terminal 21 of the second embodiment can also be realized by the hardware configuration of the management server 300 shown in FIG. In addition, said structure is an example and the combination of the structure part of the management server 300, the account server 230, the numbered ticket-issuing machine 23, and the branch terminal 21 can be determined suitably. For example, unnecessary ones of the above configurations may be deleted, and in the case of the numbered ticket issuing machine 23, a function of printing and outputting a numbered ticket may be added.

  The management server 300, the bill system server 230, the numbered ticket issuing machine 23, and the branch office terminal 21 implement the processing functions of the second embodiment by executing a program recorded on a computer-readable recording medium, for example. To do. A program describing the processing contents to be executed by the management server 300 can be recorded in various recording media. For example, a program to be executed by the management server 300, the billing server 230, the numbered ticket issuing machine 23, and the branch terminal 21 can be stored in the HDD 313. The processor 311 loads at least a part of the program in the HDD 313 into the RAM 312 and executes the program. In addition, a program to be executed by the management server 300, the accounting server 230, the numbered ticket issuing machine 23, and the branch office terminal 21 can be recorded on a portable recording medium such as an optical disk, a memory device, or a memory card. The program stored in the portable recording medium becomes executable after being installed in the HDD 313 under the control of the processor 311, for example. The processor 311 can also read and execute the program directly from the portable recording medium.

Next, the ATM of the second embodiment will be described with reference to FIG. FIG. 5 is a diagram illustrating an example of the hardware configuration of the ATM according to the second embodiment.
The ATM 20 includes a control unit 110, a display 120a, a touch panel 120b, a card / receipt processing unit 130, a bankbook processing unit 140, a banknote processing unit 150, a numeric keypad processing unit 160, and an interpersonal sensor control 170. .

  The control unit 110 includes a processor 111, a RAM 112, a first HDD 113a, a second HDD 113b, an external communication interface 114, a display processing unit 115, a touch panel processing unit 116, and an I / O (Input / Output) control unit 117, each of which includes a bus 118. Connected through.

  The processor 111 controls the overall operation of the ATM 20. The RAM 112 temporarily stores at least part of an OS program and application programs to be executed by the processor 111. The RAM 112 stores various data necessary for processing by the processor 111.

  The first HDD 113a and the second HDD 113b can store an OS, application programs, transaction history information, and the like. The first HDD 113a and the second HDD 113b are duplexed for system protection, but may be configured by only one of them. The first HDD 113a and the second HDD 113b can be replaced with other storage devices such as an SSD (Solid State Drive).

  The external communication interface 114 is connected to the external network 210 and transmits / receives data to / from the host computer 220, the management server 300, and the like. Further, the external communication interface 114 can transmit a personal identification number, transaction information, and the like to the host computer 220. In addition, the external communication interface 114 can receive password approval information, transaction information, and the like from the host computer 220.

  A display 120 a is connected to the display processing unit 115. The display 120a constitutes the customer operation unit 12 together with the touch panel 120b. The display processing unit 115 displays various information such as operation guidance on the screen of the display 120a under the control of the processor 111. Although not shown, the ATM 20 may include not only the display processing unit 115 but also an audio processing unit. The audio processing unit is connected to a device capable of outputting audio, such as a handset or earphone. The voice processing unit may be configured to accompany the customer operation unit 12. Under the control of the processor 111, the voice processing unit outputs various kinds of information such as operation guidance to the handset by voice guidance.

  A touch panel 120b is connected to the touch panel processing unit 116. The touch panel 120b is formed in the upper layer of the display 120a. The touch panel processing unit 116 detects the position on the screen where the customer's finger touches or approaches the touch panel 14b and notifies the processor 111 of the detected position.

  Connected to the I / O control unit 117 are a card / receipt processing unit 130, a passbook processing unit 140, a banknote processing unit 150, a numeric keypad processing unit 160 and an interpersonal sensor control 170. Under the control of the processor 111, the I / O control unit 117 notifies each connected unit of an instruction from the processor 111 and sends information acquired from each unit to the processor 111 via the bus 118.

  The card / receipt processing unit 130 is provided in the card / receipt unit 13 and controls card taking-in and discharging and discharging of receipts and numbered tickets. Further, the card / receipt processing unit 130 reads magnetically recorded information (account information or the like) attached to the taken-in card. The card / receipt processing unit 130 also has a function of performing printing or the like, and can print characters and graphics. The card / receipt processing unit 130 can discharge not only the card but also the detailed slip printed with the transaction contents and the numbered ticket printed with the numbered ticket number.

  The passbook processing unit 140 is provided in the passbook processing unit 14 and controls taking in and discharging of the passbook. Further, the passbook processing unit 140 reads magnetically recorded information (account information etc.) attached to the taken passbook. The passbook processing unit 140 also has a function of printing on the passbook, and can pass the passbook.

The banknote processing unit 150 is provided in the banknote processing unit 15 and controls deposit / withdrawal of banknotes and door opening / closing in accordance with instructions from the processor 111.
The numeric keypad processing unit 160 is provided in the numeric keypad input unit 16 and outputs information on a button pressed by the customer. The information on the button pressed by the customer may include a password, information used in financial transactions, and the like. The interpersonal sensor control 170 controls an interpersonal sensor that detects the approach of a person, and detects that a customer has approached the ATM 20.

  The portable recording medium 180 is a recording medium such as a DVD (Digital Versatile Disc) or a CD (Compact Disc). The portable recording medium 180 can store transaction history information and the like.

  With the hardware configuration as described above, the processing functions of the present embodiment can be realized. In addition, said structure is an example and the combination of the structure part of ATM20 can be determined suitably. Of the above configuration, unnecessary ones may be deleted, for example, a biometric authentication unit using palm veins or finger veins, a non-contact IC unit corresponding to a non-contact IC, a coin processing unit, or the like may be added. . In addition, ATM20a, 20b, 20c, 20d, 20e and the transaction apparatus 1 shown in 1st Embodiment are also realizable with the hardware similar to ATM20.

Next, the transaction selection screen of the customer operation unit according to the second embodiment will be described with reference to FIG. FIG. 6 is a diagram illustrating an example of a transaction selection screen of the customer operation unit according to the second embodiment.
The transaction selection screen 500 is a screen displayed on the customer operation unit 12 when the ATM 20 detects that the customer has approached by the interpersonal sensor control 170. The transaction selection screen 500 is a screen that allows a customer to select a transaction to be executed. Note that the ATM 20 may not only give an instruction to the customer using the screen display, but may also give an instruction to the customer by voice guidance using a receiver or the like.

  Transaction selection screen 500 includes buttons 501 to 506 corresponding to selectable transactions. In the example of the transaction selection screen 500, a withdrawal button 501, a deposit button 502, a transfer button 503, a password change button 504, a balance inquiry button 505, and a book entry button 506 are displayed, and the ATM 20 corresponds to the pressed button. Make a deal.

  The ATM 20 detects that the button has been pressed via the touch panel processing unit 116 and starts transaction processing. The ATM 20 displays buttons 501 to 506 corresponding to selectable transactions on the transaction selection screen 500 and can accept input in cooperation with the numeric keypad input unit 16.

Next, a window reservation screen of the customer operation unit according to the second embodiment will be described with reference to FIG. FIG. 7 is a diagram illustrating an example of a window reservation screen of the customer operation unit according to the second embodiment.
The window reservation screen 510 is a screen displayed on the customer operation unit 12 when the customer confirms whether or not to make a window reservation when the customer needs to go to the window as a result of the transaction at the ATM 20. . The window reservation screen 510 is a screen that allows the customer to select whether to end the window by booking a window and issuing a numbered ticket, or to end without making a reservation at the window.

Note that the ATM 20 may not only give an instruction to the customer using the screen display, but may also give an instruction to the customer by voice guidance using a receiver or the like.
The window reservation screen 510 includes a contact content display area 511, a window reservation button 512, and an end button 513. The ATM 20 detects that any button is pressed via the touch panel processing unit 116 or the I / O control unit 117, and performs processing corresponding to the button.

  The contact content display area 511 is an area for displaying the content for contacting the customer. For example, the entry field is filled during the bookkeeping process, and it is displayed that it is necessary to perform a procedure at the counter for carrying over the bankbook. . Further, the contact content display area 511 displays that the ATM 20 selects whether or not to make a reservation for a window.

  The window reservation button 512 is a button that the customer presses when reserving a window. When the window reservation button 512 is pressed, the ATM 20 acquires the numbered ticket number from the management server 300, prints the numbered ticket number on the numbered ticket, and discharges it from the card / receipt unit 13. Further, the ATM 20 discharges the numbered ticket and displays a screen for instructing the customer to move to the window on the customer operation unit 12.

  The status display area 514 is an area where the status of ATM 20 processing can be displayed. For example, when the window reservation button 512 is pressed, the ATM 20 displays the word “printing the numbered ticket!” In the status display area 514 to notify the customer that the numbered ticket is being printed. it can.

  The end button 513 is a button that the customer presses when the window is not reserved. When the end button 513 is pressed, the ATM 20 displays a screen for instructing the customer operation unit 12 to obtain a numbered ticket using the numbered ticket issuing machine 23 and to perform a procedure at the window.

Next, the numbered ticket of the second embodiment will be described with reference to FIG. FIG. 8 is a diagram illustrating an example of a numbered ticket according to the second embodiment.
The numbered ticket 520 is printed when the customer presses the window reservation button 512 on the window reservation screen 510 and is discharged from the card / receipt unit 13. The numbered ticket 520 is printed and discharged when the customer presses the ticketing button in the numbered ticket issuing machine 23.

A numbered ticket number is printed on the numbered ticket 520. As an example, the numbered ticket number “6” is printed on the numbered ticket 520.
In addition, ATM20 will provide the date and time when the numbered ticket was issued, the expiry date of the numbered ticket, the reason for the numbered ticket issuance (account carryover, explanation of the investment trust, etc.), the place where the numbered ticket is issued as necessary. It can be printed on the numbered ticket 520.

Next, the receipt number acquisition screen of the second embodiment will be described with reference to FIG. FIG. 9 is a diagram illustrating an example of a reception number acquisition screen according to the second embodiment.
The receipt number acquiring screen 530 is an example of a screen displayed on a display connected to the branch office terminal 21 when an operator calls the customer at the branch terminal 21.

  The receipt number acquisition screen 530 includes an account-related business operation area 531 and a customer call operation area 532. The account-related business operation area 531 is an area in which an attendant operates to execute an account-related business. The customer call operation area 532 is an area in which an attendant operates to call a customer holding a numbered ticket and waiting for reception.

The customer call operation area 532 includes a customer call button 533, a reception number acquisition state display area 534, and a reception standby time display area 535.
The customer call button 533 is a button that the attendant presses to call a customer. When the customer call button 533 is pressed, the branch terminal 21 transmits a receipt number acquisition request to the management server 300.

  The receipt number acquisition state display area 534 is an area where a display indicating the state where the receipt number is acquired is displayed when the customer call button 533 is pressed. In the receipt number acquisition state display area 534, for example, a word “acquisition of receipt number!” Is displayed.

The reception waiting time display area 535 is an area for displaying a waiting time until the reception number is acquired from the management server 300 after the customer call button 533 is pressed.
In the reception standby time display area 535, it is possible to count down and display the time until the reception number is acquired. For example, when the time until the reception is acquired is 15 seconds, “* second” in the “waiting for * seconds” display in the reception waiting time display area 535 includes 15 seconds, 14 seconds,. Can display the remaining time. With such a display, even if it takes a long time to obtain the reception number, the attendant can grasp the remaining time to wait until the customer calls.

Next, the reception number display screen of the second embodiment will be described with reference to FIG. FIG. 10 is a diagram illustrating an example of a reception number display screen according to the second embodiment.
The reception number display screen 540 is displayed on a display connected to the sales office terminal 21 when an attendant performs an operation of calling a customer at the sales office terminal 21 and the sales office terminal 21 acquires the reception number from the management server 300. It is an example of a screen.

In the description of the reception number display screen 540, a part different from the reception number acquisition screen 530 will be described.
The customer call operation area 541 includes a reception number display area 542 and a customer reception apparatus display area 543.

  The reception number display area 542 is an area in which the reception number acquired by the branch terminal 21 from the management server 300 is displayed. The reception number is displayed in the reception number display area 542 and the reception number is also displayed on the reception status display device 22. When the reception number “6” is displayed in the reception number display area 542, the branch office terminal 21 issues a display instruction to the reception state display device 22, and the reception number “6” is also displayed on the reception state display device 22. . In addition to displaying the reception number, the reception number may be output by voice.

  The customer reception device display area 543 is a display area indicating whether the device that printed the reception number is the ATM 20 or the numbered ticket issuing machine 23. For example, the customer reception device display area 543 displays “ATM reception customer” when the customer has acquired a numbered ticket at the ATM 20, and “customer that has received a numbered ticket at the numbered ticket issuing machine 23” Can be displayed. By this display, the clerk can check whether the customer has issued the numbered ticket 520 at the ATM 20 or whether the customer has issued the numbered ticket 520 with the numbered ticket issuing machine 23. In addition, although illustration is abbreviate | omitted, the attendant can also confirm the time which waited the customer by displaying the time which issued the numbered ticket 520, and the present time on the reception number display screen 540.

Next, entry management information according to the second embodiment will be described with reference to FIG. FIG. 11 is a diagram illustrating an example of entry management information according to the second embodiment.
The entry management information 700 is information for managing the corresponding customer by the customer service counter 30. The entry management information 700 is information stored by the management server 300 in a storage unit such as the HDD 313 or the database 350. The entry management information 700 is used in numbered ticket number management processing executed by the management server 300. The numbered ticket number management process will be described later with reference to FIG.

The entry management information 700 is information including an entry management number 701, a device number 702, a customer age 703, a standby flag 704, a standby time 705, and a standby start time 706.
The entry management number 701 is a number assigned by the management server 300 and is a number that uniquely identifies the corresponding customer in the customer service counter 30.

  The device number 702 is a number for identifying a device (hereinafter referred to as a request source device) that has transmitted a numbered ticket number acquisition request to the management server 300. For example, when the request source device is a numbered ticket issuing machine 23, “H01” is set. Similarly, “A01” when the request source device is ATM 20a, “A02” when the request source device is ATM 20b, “A03” when the request source device is ATM 20c, and “A04” when the request source device is ATM 20d. When the request source device is ATM 20e, “A05” is set.

  Customer age 703 is the age of the customer who issued the numbered ticket 520. The management server 300 sets the customer age information 703 in the customer age information included in the numbered ticket number request message from the ATM 20. The data structure of the numbered ticket number request message and the like will be described later with reference to FIG. The customer age 703 is a value set when the numbered ticket 520 is issued at the ATM 20. When a numbered ticket 520 is issued by the numbered ticket issuing machine 23, the customer age 703 is not set and “−” (no customer age setting) is set.

  The standby flag 704 is a flag indicating whether or not the standby time 705 has elapsed from the standby start time 706. The management server 300 determines whether or not the standby time 705 has elapsed from the standby start time 706 based on the current time. If the standby time has not elapsed, the management server 300 sets the standby flag to “1” and the standby time has elapsed. In this case, the standby flag is set to “0”. The process of updating the standby flag 704 from “1” to “0” is performed by a standby flag update process executed by the management server 300. The standby flag update process will be described later with reference to FIG.

  The standby flag 704 is a value set when the numbered ticket 520 is issued at the ATM 20. When the numbered ticket issuing machine 23 issues the numbered ticket 520, the standby flag 704 is not set and becomes “-” (no standby flag set).

  The waiting time 705 is a time set by the management server 300 so that the staff waits until the customer calls. Note that the standby flag 704 and the standby time 705 are not set when the number of customers that can be handled by the customer counter 30 exceeds the number of customers that can be handled, in other words, when there is a customer 41e waiting to use the window.

  The waiting time 705 is a value set when the numbered ticket 520 is issued at the ATM 20. When the numbered ticket 520 is issued by the numbered ticket issuing machine 23, the standby time 705 is not set and becomes “-” (no standby time is set).

  The standby start time 706 is a time at which the standby time 705 starts, and is a time set after the management server 300 receives a numbered ticket number acquisition request from the ATM 20. The standby start time 706 is indicated by hours, minutes, seconds, and milliseconds, but this is an example, and other displays may be used.

  The standby flag 704, the standby time 705, and the standby start time 706 are set in a standby time flag setting process executed by the management server 300. The waiting time flag setting process will be described later with reference to FIG.

Next, index management information according to the second embodiment will be described with reference to FIG. FIG. 12 is a diagram illustrating an example of index management information according to the second embodiment.
The index management information 750 is information for managing the numbered ticket number and the reception number. The index management information 750 is information stored by the management server 300 in a storage unit such as the HDD 313 or the database 350. The index management information 750 is used in numbered ticket number management processing and branch office terminal notification processing executed by the management server 300. The numbered ticket number management process will be described later with reference to FIG. The store terminal notification process will be described later with reference to FIG. The index management information 750 includes a numbered ticket number index 751 and a reception number index 752.

  The numbered ticket number index 751 indicates the maximum number among the entry management numbers 701 included in the entry management information 700. In other words, the numbered ticket number index 751 is a value indicating the numbered ticket number to be printed when the ATM 20 and the numbered ticket issuing machine 23 issue a numbered ticket. The value of the numbered ticket number index 751 is also the numbered ticket number printed on the numbered ticket 520 possessed by the last customer waiting for customer service at the customer service counter 30.

  The reception number index 752 is a value indicating the number displayed on the reception state display device 22 by the attendant using the branch terminal 21 among the entry management numbers 701 included in the entry management information 700. In other words, the reception number index 752 is a value indicating a reception number for an attendant to call a customer using the sales office terminal 21.

Next, a message according to the second embodiment will be described with reference to FIG. FIG. 13 is a diagram illustrating an example of a message according to the second embodiment.
A numbered ticket number acquisition request message 800 shown in FIG. 13A is a message when the request source device is ATM 20. Specifically, the numbered ticket number acquisition request message 800 is transmitted to the management server 300 when a value is set in the message in the ATM 20 when the customer selects the window by pressing the window reservation button 512 in the ATM 20. Is done. The numbered ticket number acquisition request message 800 includes a header 801, an ATM device number 802, a customer age 803, and a footer 804.

The header 801 and the footer 804 will be described at the end of the description of this drawing. The same applies to headers and footers attached to other messages.
The ATM device number 802 is a number for identifying the ATM 20 on which the ticket issuing operation of the numbered ticket 520 is performed. The ATM device number 802 is set in the numbered ticket number acquisition request message 800, transmitted to the management server 300, and set in the device number 702 of the entry management information 700 by the management server 300.

  Customer age 803 is the age of the customer who performed the ticketing operation of the numbered ticket 520. More specifically, as a premise for issuing a ticket at the ATM 20, the customer inserts a card or passbook into the ATM 20 and performs a transaction at the ATM 20. The ATM 20 acquires the account information from the inserted card or passbook, inquires the customer computer age corresponding to the account information to the host computer 220, acquires the customer age from the host computer 220, and sets it in the numbered ticket number acquisition request message 800 To do. The customer age 803 is set in the numbered ticket number acquisition request message 800 and transmitted to the management server 300, and is set to the customer age 703 of the entry management information 700 by the management server 300.

  A numbered ticket number acquisition request message 810 shown in FIG. 13B is a message when the request source device is the numbered ticket issuing machine 23. The numbered ticket number acquisition request message 810 is a message that is transmitted to the management server 300 in order to acquire a numbered ticket number when the numbered ticket issuing machine 23 issues a numbered ticket 520. Specifically, the numbered ticket number acquisition request message 810 indicates that when the customer issues a ticketing operation for the numbered ticket 520 in order to make a reservation at the counter at the numbered ticket issuing machine 23, the numbered ticket issuing machine 23 has a value in the message. It is set and transmitted to the management server 300. The numbered ticket number acquisition request message 810 includes a header 811, a ticketing machine number 812, and a footer 813.

  The ticket-issuing machine number 812 is a number that identifies the numbered ticket-issuing machine 23 on which the ticketing operation of the numbered ticket 520 has been performed. The ticket-issuing machine number 812 is set in the numbered ticket number acquisition request message 810, transmitted to the management server, and set in the device number 702 of the entry management information 700 by the management server 300.

  A numbered ticket number response message 815 shown in FIG. 13C is a message for the management server 300 that has received the numbered ticket number acquisition request messages 800 and 810 to return a numbered ticket number to the request source device. The numbered ticket number response message 815 includes a header 816, a numbered ticket number 817, and a footer 818. In the numbered ticket number 817, the value indicated by the numbered ticket number index 751 is set by the management server 300.

  The receipt number acquisition request message 820 illustrated in FIG. 13D is a message when the request source device is the branch terminal 21. In other words, the reception number acquisition request message 820 is a message for requesting a reception number from the sales office terminal 21 to the management server 300 in order for a staff member to call the customer to the customer service counter 30 using the sales office terminal 21. Specifically, the receipt number acquisition request message 820 has a value set in the message at the branch terminal 21 when an attendant performs an operation of calling the customer by pressing the customer call button 533 at the branch terminal 21. It is transmitted to the management server 300. The receipt number acquisition request message 820 includes a header 821, a store terminal number 822, and a footer 823.

The sales office terminal number 822 is a number for identifying the sales office terminal 21 on which the customer is called.
The branch office terminal number 822 is set in the reception number acquisition request message 820, transmitted to the management server, and set in the device number 702 of the entry management information 700 by the management server 300.

  The receipt number response message 830 shown in FIG. 13E is a message for the management server 300 that has received the receipt number acquisition request message 820 to return a receipt number to the request source device. The receipt number response message 830 includes a header 831, a receipt number 832, and a footer 833. In the reception number 832, the value indicated by the reception number index 752 is set by the management server 300.

  The headers 801, 811, 816, 821, 831 and the footers 804, 813, 818, 823, 833 are assigned according to the communication protocol used between the request source device and the management server 300. For example, the headers 801, 811, 816, 821, and 831 can include an address of a device that transmits a message, an address of a transmission destination, and other information necessary for transmission / reception of a message. The footers 804, 813, 818, 823, and 833 can include check data such as a checksum.

  Next, the numbered ticket number management process performed by the management server 300 of the second embodiment will be described with reference to FIG. FIG. 14 is a diagram illustrating a flowchart of numbered ticket number management processing according to the second embodiment.

  The numbered ticket number management process shows the flow of processing of receiving a numbered ticket number acquisition request, setting of a numbered ticket number, and transmission executed by the management server 300. The processor 311 of the control unit 310 executes the numbered ticket number management process when the sales office system 200 is activated.

  [Step S11] The processor 311 initializes the numbered ticket number index 751. In other words, the processor 311 sets the initial value of the numbered ticket number index 751 to “0”.

  [Step S12] The processor 311 initializes the entry management information 700. In other words, the processor 311 empties the entry of the entry management information 700 and sets the value of the first row of the entry management number 701 to “1”.

  [Step S13] The processor 311 determines whether a request for obtaining a numbered ticket number is received from the ATM 20 or the numbered ticket issuing machine 23. In other words, the processor 311 determines whether either a numbered ticket number acquisition request message 800 or a numbered ticket number acquisition request message 810 has been received.

The processor 311 proceeds to step S14 when it receives the numbered ticket number acquisition request, and returns to step S13 when it does not receive it.
[Step S14] The processor 311 determines whether or not the numbered ticket number acquisition request source is ATM20. In other words, when the received electronic message includes the ATM device number 802, the processor 311 determines that the numbered ticket number acquisition request source is ATM20.

The processor 311 proceeds to step S15 when the acquisition request source is not the ATM 20, and proceeds to step S17 when the acquisition request source is the ATM 20.
[Step S15] The processor 311 adds “1” to the value of the numbered ticket number index 751.

  [Step S16] The processor 311 sets the ticket management machine number 812 included in the message received in step S13 in the entry management information 700. In other words, the processor 311 sets the ticket machine number 812 to the device number 702 corresponding to the entry management number 701.

  [Step S17] The processor 311 determines whether or not there is a ticket-issuing customer 41c in front of the numbered ticket-issuing machine 23. In other words, the processor 311 determines whether or not there is a ticket issue waiting customer 41c based on the information received from the numbered ticket issuing machine 23.

The processor 311 returns to step S13 when the ticket waiting customer 41c is present in front of the numbered ticket issuing machine 23, and proceeds to step S18 when the ticket waiting customer 41c is not present.
[Step S18] The processor 311 adds “1” to the value of the numbered ticket number index 751.

[Step S19] The processor 311 sets the ATM device number 802 and the customer age 803 included in the message received in step S13 in the entry management information 700.
In other words, the processor 311 sets the received ATM device number 802 to the device number 702 corresponding to the entry management number 701. Further, the processor 311 sets the received customer age 803 to the customer age 703 corresponding to the entry management number 701.

  [Step S20] The processor 311 executes a standby time flag setting process. The standby time flag setting process is a process of setting a standby flag 704, a standby time 705, and a standby start time 706 in the entry management information 700. The waiting time flag setting process will be described later with reference to FIG.

  [Step S21] The processor 311 notifies the numbered ticket number acquisition request source of the numbered ticket number. In other words, the processor 311 sets the value of the numbered ticket number index 751 to the numbered ticket number 817 of the numbered ticket number response message 815, and transmits the numbered ticket number acquisition request source.

[Step S22] The processor 311 sets a row having a value obtained by adding “1” to the value of the entry management number 701 in the entry management information 700.
[Step S23] The processor 311 determines whether or not the sales office system 200 is shut down. The processor 311 determines to shut down when receiving a shutdown instruction to the management server 300. The processor 311 returns to step S13 when not shutting down, and ends the numbered ticket number management process when shutting down.

  Next, time management information according to the second embodiment will be described with reference to FIG. FIG. 15 is a diagram illustrating an example of ATM travel time management information, congestion handling time management information, and age handling time management information according to the second embodiment.

  The ATM travel time management information 600 shown in FIG. 15A is information for specifying the time for the customer to move from the ATM usage area 51 to the window customer service area 52 according to the place where the ATM 20 is installed. The ATM travel time management information 600 is information including an ATM device number 601 and an ATM travel time 602. The ATM travel time management information 600 is information stored in advance in a storage unit such as the HDD 313 of the management server 300.

  The ATM device number 601 is a number that identifies the ATM 20. For example, the device number of ATM 20a is specified by “A01”, the device number of ATM 20b is “A02”, the device number of ATM 20c is “A03”, the device number of ATM 20d is “A04”, and the device number of ATM 20e is “A05”.

  The ATM travel time 602 is set for the time required for the customer to travel according to the installation location of the ATM 20. For example, since the ATM 20a specified by the device number “A01” is located farthest from the customer service counter 30 in the ATM usage area 51, the travel time is set to “20 seconds” for the longest time. Further, since the ATM 20e specified by the device number “A05” is installed closest to the customer service area 52 in the ATM usage area 51, the travel time is set to the shortest “12 seconds”. This is an example, and the time can be set according to the installation status of the ATM usage area 51 and the ATM 20.

  The congestion correspondence time management information 610 shown in FIG. 15B is information for specifying the time for the customer to move from the ATM usage area 51 to the customer service area 52 according to the number of customers who have visited the store of the financial institution. It is. Note that the number of customers is appropriately specified by a camera or the like installed in the store of the financial institution, and is stored in a storage such as the HDD 313 of the management server 300.

  The congestion handling time management information 610 is information including a congestion situation 611 and a congestion handling time 612. The congestion handling time management information 610 is information stored in advance in a storage unit such as the HDD 313 of the management server 300.

  The congestion status 611 is information obtained by ranking the congestion status according to the number of customers. The congestion status “rank 1” is a situation where the number of customers is 19 or less. The congestion status “rank 2” is a status of 20 to 40 customers. The congestion status “rank 3” is a status where there are 41 or more customers.

  The congestion handling time 612 is a time set for the customer to move according to the rank of the congestion situation. The congestion status “rank 1” is set as the congestion response time “0 seconds”, the congestion status “rank 2” is set as the congestion response time “3 seconds”, and the congestion status “rank 3” is set as the congestion response time “6 seconds”. This is an example, and the time can be set according to the situation of the store of the financial institution.

The age-corresponding time management information 620 shown in FIG. 15C is information for specifying the time for the customer to move from the ATM usage area 51 to the customer service area 52 according to the customer's age.
The age corresponding time management information 620 is information including a customer age 621 and an age corresponding time 622. The age-corresponding time management information 620 is information stored in advance in a storage unit such as the HDD 313 of the management server 300.

  Customer age 621 is the age of the customer who issued the numbered ticket 520 at the ATM 20. The age-corresponding time 622 sets the time required for the customer to move according to the customer's age. These are merely examples, and other time settings may be used. For example, the time may be set according to the size (area) of the store. Also, the time may be set according to factors such as the date and time, the day of the week, the weather, and the like that change the congestion status of the store.

  Next, the waiting time flag setting process performed by the management server 300 according to the second embodiment will be described with reference to FIG. FIG. 16 is a diagram illustrating a flowchart of a standby time flag setting process according to the second embodiment.

  The standby time flag setting process is a process of setting a standby flag 704, a standby time 705, and a standby start time 706 in the entry management information 700. The waiting time flag setting process is a process executed by the processor 311 in step S20 of the numbered ticket number management process.

[Step S31] The processor 311 determines whether or not the value obtained by subtracting the receipt number index 752 from the numbered ticket number index 751 is equal to or greater than the number of windows.
In other words, the difference between the total number of customers who requested the procedure at the customer service counter 30 (value of the numbered ticket number index 751) and the number of customers called at the branch terminal 21 (value of the reception number index 752) is still the customer service counter 30. The number of customers who have not been called to. This step is a process for determining whether or not the number of customers who have not been called to the customer service counter 30 is equal to or greater than the number of counters. The number of counters is the number of people who can be served by the customer service counter 30, and a predetermined value (for example, “3”) is stored in advance in a storage unit such as the HDD 313 of the management server 300.

  The processor 311 proceeds to step S38 if the value obtained by subtracting the receipt number index 752 from the numbered ticket number index 751 is equal to or greater than the number of counters, and proceeds to step S32 otherwise.

  [Step S32] The processor 311 reads the ATM travel time management information 600, and obtains the ATM travel time 602 corresponding to the ATM device number 802 included in the received message.

  [Step S33] The processor 311 reads the congestion response time management information 610, specifies the congestion status 611 according to the number of customers, and acquires the congestion response time 612 corresponding to the congestion status 611.

[Step S34] The processor 311 reads the age-corresponding time management information 620, and acquires the age-corresponding time 622 corresponding to the customer age 803 included in the received message.
[Step S35] The processor 311 sets the total value of the ATM travel time 602, the congestion handling time 612, and the age handling time 622 acquired in steps S32 to S34 as the waiting time 705 corresponding to the entry management number 701.

  [Step S36] The processor 311 sets the current time to the standby start time 706 corresponding to the entry management number 701. The time set as the standby start time 706 may be the time when the numbered ticket number acquisition request message is received.

[Step S37] The processor 311 sets the standby flag 704 corresponding to the entry management number 701 to “1”, and ends the standby time flag setting process.
[Step S38] The processor 311 sets the standby flag 704 corresponding to the entry management number 701 to “0”, and ends the standby time flag setting process.

  Thus, when the difference between the numbered ticket number index 751 and the reception number index 752 is equal to or greater than the number of windows in step S31, the processor 311 does not set the waiting time 705 and sets the waiting flag 704 to “0” in step S38. And set. The reason for this is that when the number of customers not called to the customer service counter 30 is equal to or greater than the number of counters, there is a counter use waiting customer 41e. For this reason, before calling the customer who has just issued the numbered ticket 520, the customer is sequentially called from the customer waiting for customer use 41e. In other words, since the clerk spends time dealing with the customer 41e waiting for the use of the window, the customer who just issued the numbered ticket 520 is not called immediately, and the waiting time 705 for the customer who just issued the numbered ticket 520 It is because it is not necessary to set.

  Next, standby flag update processing performed by the management server 300 according to the second embodiment will be described with reference to FIG. FIG. 17 is a diagram illustrating a flowchart of standby flag update processing according to the second embodiment.

  The standby flag update process is a process for updating the standby flag 704 based on the standby time 705. The standby flag update process is a process executed by the processor 311 of the control unit 310 in the background of the numbered ticket number management process. In other words, the standby flag update process is executed as a program independent of the numbered ticket number management process.

[Step S51] The processor 311 reads the entry management information 700.
[Step S52] The processor 311 determines whether or not an entry whose standby flag 704 is “1” exists in the entry management information 700. If it exists, the process proceeds to step S53, and if not, returns to step S51. .

[Step S <b> 53] The processor 311 acquires the standby start time 706 and the standby time 705 of the entry whose standby flag 704 is “1”.
[Step S54] The processor 311 determines whether or not the standby time 705 has elapsed from the standby start time 706 based on the current time. The processor 311 proceeds to step S55 when the standby time 705 has elapsed, and proceeds to step S56 when it has not elapsed.

[Step S55] The processor 311 sets the standby flag 704 to “0” for the entry for which the standby time 705 has elapsed.
[Step S56] The processor 311 determines whether or not the branch office system 200 is shut down. The processor 311 determines to shut down when receiving a shutdown instruction to the management server 300. The processor 311 returns to step S51 when not shutting down, and ends the standby flag update process when shutting down.

  Next, the store terminal notification process performed by the management server 300 according to the second embodiment will be described with reference to FIG. FIG. 18 is a diagram illustrating a flowchart of the branch office terminal notification process according to the second embodiment.

  The branch office terminal notification process is a process of notifying the reception number based on the reception number acquisition request message received from the branch office terminal 21 by the management server 300. The branch terminal 21 acquires a reception number for a customer call operation. The branch office terminal notification process is a process executed by the processor 311 of the control unit 310 in the background of the numbered ticket number management process. In other words, the branch office terminal notification process is executed as a program independent of the numbered ticket number management process.

  [Step S61] The processor 311 initializes a receipt number index 752. In other words, the processor 311 sets “1” as an initial value in the reception number index 752.

  [Step S62] The processor 311 determines whether or not an acceptance number acquisition request has been received from the branch terminal 21. In other words, the processor 311 determines whether or not the receipt number acquisition request message 820 has been received.

The processor 311 proceeds to step S63 when the request for obtaining the receipt number is received, and returns to step S62 when not received.
[Step S63] The processor 311 reads the index management information 750 and determines whether the numbered ticket number index 751 is greater than or equal to the acceptance number index 752. When the numbered ticket number index 751 is large or the same (YES in step S63), the processor 311 proceeds to step S65. If the numbered ticket number index 751 is smaller than the reception number index 752 (NO in step S63), the processor 311 proceeds to step S64.

[Step S64] The processor 311 notifies the branch terminal 21 that there is no waiting customer, and proceeds to step S69.
The notification that there is no waiting customer is, for example, that the processor 311 sets “0” in the reception number 832 in the reception number response message 830 and transmits it to the branch terminal. The branch office terminal 21 that has received the reception number “0” can determine that the number of counter use waiting customers 41e to be called is zero.

  [Step S65] For the entry management number 701 corresponding to the value of the reception number index 752, the processor 311 determines whether or not the device number 702 corresponding to the entry management number 701 is an ATM device number. The processor 311 proceeds to step S66 when the device number 702 is an ATM device number, and proceeds to step S67 when the device number 702 is not an ATM device number.

  The entry management number 701 corresponding to the value of the reception number index 752 is the value of the entry management number 701 in the entry management information 700 when the value of the reception number index 752 is “7”. Means that. For example, the device number 702 corresponding to the value of the entry management number 701 “7” is “A03”, and “A03” is the ATM device number.

  [Step S66] The processor 311 determines whether or not the standby flag 704 corresponding to the entry management number 701 is “0”. In other words, the processor 311 can determine whether or not the standby time 705 has elapsed by determining whether or not the standby flag 704 is “0”.

The processor 311 proceeds to step S67 when the standby flag 704 is “0”, and returns to step S66 when it is not “0”.
[Step S67] The processor 311 notifies the store terminal 21 of the receipt number. In other words, the processor 311 sets the value of the reception number index 752 in the reception number 832 of the reception number response message 830 and transmits it to the branch terminal 21.

[Step S68] The processor 311 adds 1 to the value of the receipt number index 752.
[Step S69] The processor 311 determines whether or not the branch office system 200 is shut down. The processor 311 determines to shut down when receiving a shutdown instruction to the management server 300. The processor 311 returns to step S62 when not shutting down, and ends the branch office terminal notification process when shutting down.

  Next, the ticket issuing machine numbered ticket issuing process performed by the numbered ticket issuing machine 23 according to the second embodiment will be described with reference to FIG. FIG. 19 is a diagram illustrating a flowchart of the ticket issuing machine numbered ticket issuing process according to the second embodiment.

  The ticketing machine numbered ticket issuing process is a process of obtaining a numbered ticket number in response to a ticketing operation of a numbered ticket from a customer and issuing a numbered ticket on which the numbered ticket number is printed. The ticket issuing machine numbered ticket issuing process is a process executed by the processor 311 of the control unit 310 of the numbered ticket issuing machine 23.

  [Step S81] The processor 311 determines whether or not the ticketing button has been pressed, proceeds to step S82 when the ticketing button is pressed, and returns to step S81 when the ticketing button is not pressed.

[Step S82] The processor 311 sets the ticket issuing machine number 812 in the numbered ticket number acquisition request message 810.
[Step S83] The processor 311 transmits a numbered ticket number acquisition request message 810 to the management server 300.

  [Step S84] The processor 311 determines whether or not the numbered ticket number response message 815 has been received, proceeds to step S85 if received, and returns to step S84 if not received.

[Step S85] The processor 311 prints the numbered ticket number included in the received numbered ticket number response message 815 on the numbered ticket 520, and issues the numbered ticket 520.
[Step S86] The processor 311 determines whether or not the branch office system 200 is shut down. When the processor 311 receives an instruction to shut down the numbered ticket issuing machine 23, the processor 311 determines to shut down. The processor 311 returns to step S81 when not shutting down, and ends the ticket issuing numbered ticket issuing process when shutting down.

  Next, ATM transaction processing performed by the ATM 20 of the second embodiment will be described with reference to FIGS. FIG. 20 is a diagram illustrating a flowchart of ATM transaction processing according to the second embodiment (part 1). FIG. 21 is a diagram showing a flowchart of ATM transaction processing according to the second embodiment (part 2).

  The ATM transaction process shows a flow of transaction process executed by the ATM 20. When the processor 111 of the control unit 110 detects that the customer has approached via the interpersonal sensor control 170, the processor 111 executes a process in accordance with the selection from the customer, and when the event that requires handling the counter occurs, Issue a numbered ticket according to the instructions.

  [Step S91] When the ATM 20 detects that the customer has approached via the interpersonal sensor control 170, the processor 111 displays the transaction selection screen 500 on the customer operation unit 12 and causes the customer to select a transaction.

  [Step S92] The processor 111 determines whether any of the transaction buttons included in the transaction selection screen 500 has been pressed via the touch panel processing unit 116. The processor 111 proceeds to step S93 when any of the transaction buttons is pressed and the transaction is started. The processor 111 returns to step S91 when none of the transaction buttons is pressed.

  [Step S93] The processor 111 receives a medium (passbook or card) via the card / receipt processing unit 130 or the passbook processing unit 140 in accordance with the transaction button pressed in step S92. For example, when the book entry button 506 is pressed in step S92, the passbook is accepted as a medium. If the transfer button 503 is pressed in step S92, the card is accepted as a medium.

  [Step S94] The processor 111 determines whether or not an event that needs to be handled by the window has occurred, and proceeds to step S95 if an event that needs to be handled by the window occurs, and proceeds to step S103 if it does not occur.

  The event that requires handling the window is, for example, a case where the book entry button 506 is pressed in step S92, the book entry is made in the ATM 20, and the pass book is full. In this case, the customer needs to create a new passbook at the window.

  Further, the event requiring the counter service is a case where the transfer button 503 is pressed in step S92 and an operation for transferring an amount equal to or greater than the handling limit amount in the ATM 20 is performed. In this case, the customer needs to perform the transfer procedure at the window.

The following description will be made on the assumption that the bankbook is filled in the ATM 20 and the bankbook is full.
[Step S95] The processor 111 displays the window reservation screen 510 on the customer operation unit 12, and allows the customer to select whether to make a window reservation or to end without making a window reservation.

  [Step S <b> 96] The processor 111 determines whether or not the window reservation button 512 has been pressed via the touch panel processing unit 116. The processor 111 proceeds to step S98 when detecting that the window reservation button 512 is pressed, and proceeds to step S97 when detecting that the end button 513 is pressed.

[Step S97] The processor 111 displays on the customer operation unit 12 that the ATM 20 does not reserve a window, and proceeds to step S103.
Note that the processor 111 may display an instruction to the customer according to the event that needs to be dealt with at the window generated in step S94. For example, when the bankbook is full, the processor 111 can display an instruction “The procedure for creating a new bankbook is performed at the counter. Please come to the counter at a time convenient for the customer”. In addition, if the processor 111 is operated to transfer an amount that is greater than or equal to the handling limit at the ATM 20, the instruction “The limit that can be handled at the ATM has been exceeded. Can be displayed.

[Step S98] The processor 111 sets the ATM device number 802 and the customer age 803 in the numbered ticket number acquisition request message 800, and proceeds to step S99.
The processor 111 can read the ATM device number stored in advance in the storage unit of the operated ATM 20 and set it in the numbered ticket number acquisition request message 800. For example, when an operation of pressing the window reservation button 512 is performed in the ATM 20a, the processor 111 can read “A01” as the ATM device number from the storage unit and set it in the numbered ticket number acquisition request message 800.

[Step S99] The processor 111 transmits a numbered ticket number acquisition request message 800 to the management server 300.
[Step S100] The processor 111 determines whether or not a numbered ticket number response message 815 has been received, and proceeds to step S101 if received, or proceeds to step S102 if not received.

[Step S101] The processor 111 issues a numbered ticket on which the receipt number is printed via the card / receipt processing unit 130.
[Step S102] The processor 111 determines whether the retry waiting time has elapsed from the time when the numbered ticket number acquisition request message 800 is transmitted. The retry waiting time is a time set in advance in a storage unit such as the HDD of the ATM 20, and is a time set as, for example, “3 seconds”.

  If the retry waiting time has not elapsed, the processor 111 returns to step S100. The processor 111 returns to step S99 when the retry waiting time has elapsed.

[Step S103] The processor 111 returns the medium received in step S93 via the card / receipt processing unit 130 or the passbook processing unit 140.
[Step S104] The processor 111 determines whether or not the sales office system 200 is shut down. The processor 111 determines to shut down when receiving a shutdown instruction to the ATM 20. The processor 111 returns to step S91 when not shutting down, and ends the ATM transaction process when shutting down.

  Thus, if the ATM 20 cannot receive the numbered ticket number response message 815 (NO in step S100), the processor 111 can transmit the numbered ticket number acquisition request message 800 again to the management server 300 (YES in step S102). Accordingly, if the management server 300 does not notify the ATM 20 of the numbered ticket number because there is a customer in front of the numbered ticket issuing machine 23 (YES in step S17), the numbered ticket number acquisition request message 800 is transmitted again from the ATM 20. In this way, you can get an opportunity to receive a numbered ticket number notification.

Next, customer call processing performed by the branch office terminal 21 of the second embodiment will be described with reference to FIG. FIG. 22 is a diagram illustrating a flowchart of customer call processing according to the second embodiment.
The customer calling process is a process for calling a customer by acquiring a reception number from the management server 300 and displaying the reception number on the reception status display device 22 in response to the customer calling operation of the customer. The customer calling process is a process executed by the processor 311 of the control unit 310 of the branch terminal 21.

  [Step S111] The processor 311 determines whether or not the customer call button 533 has been pressed. In other words, the processor 311 displays the customer call operation area 532 on the display connected to the branch terminal, and determines whether or not the customer call button 533 is pressed via the input / output signal interface 314. The processor 311 proceeds to step S112 when the customer call button 533 is pressed, and returns to step S111 when the customer call button 533 is not pressed.

  [Step S112] The processor 311 sets the branch office terminal number 822 in the receipt number acquisition request message 820. The store terminal number is assumed to be stored in advance in a storage unit such as an HDD included in the store terminal 21.

[Step S113] The processor 311 transmits a receipt number acquisition request message 820 to the management server 300.
[Step S114] The processor 311 displays a reception number acquisition screen 530 on a display connected to the branch terminal. The processor 311 acquires the standby time 705 and the standby start time 706 from the management server 300 using a message (not shown), and compares the current time with the standby time 705 to indicate the standby time until the reception number is acquired. Can be displayed.

  [Step S115] The processor 311 determines whether or not the receipt number response message 830 has been received, proceeds to step S116 if received, and returns to step S115 if not received.

  [Step S116] The processor 311 displays the reception number display screen 540 on the display connected to the branch terminal 21. In other words, the processor 311 displays the reception number 832 included in the received reception number response message 830 in the reception number display area 542. The processor 311 acquires a device number 702 corresponding to the received reception number (entry management number 701) from the management server 300 by a message (not shown), and “ATM reception customer” or “numbered ticket issuance” according to the device number 702. Machine reception customer "can be displayed in the customer reception device display area 543.

  [Step S117] The processor 311 transmits the received reception number display command to the reception status display device 22. The processor 311 can also output the received receipt number from a sound output device such as a speaker.

  [Step S118] The processor 311 determines whether or not the branch office system 200 is shut down. When the processor 311 receives a shutdown instruction for the branch terminal 21, the processor 311 determines to shut down. The processor 311 returns to step S111 when not shutting down, and ends the customer calling process when shutting down.

  As described above, when the management server 300 receives the receipt number acquisition request from the numbered ticket issuing machine 23 and the ATM 20, the numbered ticket issuing machine 23 on which the ticket waiting customer 41c waits can be set with priority. Moreover, the management server 300 can set the waiting time 705 according to the installation position of ATM20, the congestion condition of a store, a customer's age, etc., when issuing a numbered ticket by ATM20. As a result, the number of calls to the numbered ticket number printed on the acquired numbered ticket is reduced as the customer is reduced from being called by an attendant before moving to the customer service area 52.

  In addition, when issuing a numbered ticket at the ATM 20, the management server 300 determines whether or not the standby flag 704 and the standby time 705 can be set according to the number of windows and the number of customers who are not called by the customer service counter 30. As a result, in a situation where the clerk can call the customer immediately, such as when the customer service counter 30 is vacant or there is no customer waiting customer 41e, the clerk calls the customer before moving to the customer service area 52, and the clerk Can reduce the erroneous determination that the customer is absent.

In this way, the management server 300 can improve customer service related to ticketing.
The above processing functions can be realized by a computer. In that case, a program describing the processing contents of the functions that the information processing device 3, the management server 300, the branch office terminal 21, the transaction device 1, the ATM 20, the numbered ticket issuing device 2 and the numbered ticket issuing machine 23 should have is provided. The By executing the program on a computer, the above processing functions are realized on the computer. The program describing the processing contents can be recorded on a computer-readable recording medium. Examples of the computer-readable recording medium include a magnetic storage device, an optical disk, a magneto-optical recording medium, and a semiconductor memory. Examples of the magnetic storage device include a hard disk device (HDD), a flexible disk (FD), and a magnetic tape. Optical discs include DVD, DVD-RAM, CD-ROM / RW (ReWritable), and the like. Magneto-optical recording media include MO (Magneto-Optical disk).

  When distributing the program, for example, portable recording media such as a DVD and a CD-ROM in which the program is recorded are sold. It is also possible to store the program in a storage device of a server computer and transfer the program from the server computer to another computer via a network.

  The computer that executes the program stores, for example, the program recorded on the portable recording medium or the program transferred from the server computer in its own storage device. The computer reads the program from its own storage device and executes processing according to the program. The computer can also read the program directly from the portable recording medium and execute processing according to the program. In addition, each time a program is transferred from a server computer connected via a network, the computer can sequentially execute processing according to the received program.

  In addition, at least a part of the processing functions described above can be realized by an electronic circuit such as a DSP, ASIC, or PLD.

DESCRIPTION OF SYMBOLS 1 Transaction apparatus 1a Reception part 1b Control part 1c Output part 2 Numbered ticket issuing apparatus 2a Reception part 2b Control part 2c Output part 3 Information processing apparatus 3a Control part 3b Storage part 4a Management information 4b Window information 4c Waiting time setting information 5 Sales office Device 5a Reception unit 5b Control unit 5c Output unit 6a, 6b Numbered ticket number acquisition request 6c Reception number acquisition request 8 Medium 9a, 9b Numbered ticket 10 Network 12 Customer operation unit 13 Card / receipt unit 14 Passbook processing unit 15 Banknote processing unit 16 Numeric key input unit 20, 20a, 20b, 20c, 20d, 20e ATM
21 Sales office terminal 22 Reception status display device 23 Numbered ticket issuing machine 30 Customer service counter 41a ATM customer 41b ATM customer 41c Ticket customer 41d Customer customer 41e Customer customer 41e Customer customer image 50 Financial institution store layout image 51 ATM usage Area 52 Customer service area 200 Sales office system 210 Network 220 Host computer 230 Account server

Claims (7)

A store system including a transaction device, a numbered ticket issuing device, a store device, and an information processing device,
The transaction device
A reception unit for receiving a transaction instruction from a customer;
When an event that requires customer support at the counter occurs in the transaction, a numbered ticket number acquisition request that is a request for acquiring a numbered ticket number that is the order of customer support at the counter is transmitted to the information processing apparatus. A control unit that receives a numbered ticket number from the information processing device;
An output unit for discharging the numbered ticket printed with the numbered ticket number,
The numbered ticket issuing device is:
A reception unit for receiving instructions for issuing numbered tickets from customers;
In response to the instruction, the numbered ticket number acquisition request is transmitted to the information processing device, and the control unit receives the numbered ticket number from the information processing device;
An output unit for discharging the numbered ticket printed with the numbered ticket number,
The store apparatus is
A reception unit that receives an instruction to obtain a reception number for calling the customer from a staff member;
A control unit that transmits a reception number acquisition request, which is a request for acquiring the reception number in response to an instruction to acquire the reception number, to the information processing device, and receives the reception number from the information processing device;
An output unit for outputting the receipt number;
The information processing apparatus includes:
Based on the numbered ticket number acquisition request received from the transaction device, a management number for managing an entry for customer correspondence at the window, transmission source information for identifying a transmission source of the numbered ticket number acquisition request, and time information Is stored in the storage unit as association management information,
Based on the numbered ticket number acquisition request received from the numbered ticket issuing device, the management number is associated with transmission source information for identifying the transmission source of the numbered ticket number acquisition request and stored as the management information in the storage unit. ,
When receiving the receipt number acquisition request from the branch office device,
Reading the number of counters that is the number of counters stored in the storage unit and the number of waiting customers that are the number of customers waiting for customer response at the counter and the management information,
Specify the management number used by the branch office device to output as a receipt number,
When the transmission source information associated with the identified management number is information indicating the transaction device, and the number of waiting customers does not exceed the number of windows,
A control unit that controls to transmit based on the time information when the identified management number is transmitted to the branch office device as the reception number;
Sales office system. The control unit of the information processing apparatus includes:
When the numbered ticket number acquisition request is received from the transaction apparatus and the number of waiting customers does not exceed the number of windows,
A waiting time that is a time to wait until the receipt number is transmitted and a waiting start time that is a time to start the waiting time are associated with each other and stored in the storage unit as the time information,
When receiving the receipt number acquisition request from the branch office device and transmitting the receipt number based on the time information,
Determine whether the waiting time has elapsed from the waiting start time,
When it is determined that the waiting time has elapsed, the receipt number is transmitted to the branch office device.
The sales office system according to claim 1. The management number used for the sales office device to output as a reception number is
It is a management number having the smallest value among the management numbers not transmitted as the reception number from the information processing apparatus to the sales office apparatus.
The sales office system according to claim 1. The control unit of the information processing apparatus includes:
When receiving the numbered ticket number acquisition request from the transaction device,
Read the customer age included in the numbered ticket number acquisition request,
Read information on the travel time by age associated with the customer age stored in the storage unit,
Set the age-specific travel time as the waiting time,
The sales office system according to claim 2. The control unit of the information processing apparatus includes:
When receiving the numbered ticket number acquisition request from the transaction device,
Read the identification information of the transaction device included in the numbered ticket number acquisition request,
Read the travel time by device associated with the identification information of the transaction device stored in the storage unit,
Setting the movement time for each device as the waiting time;
The sales office system according to claim 2. The control unit of the information processing apparatus includes:
When receiving the numbered ticket number acquisition request from the transaction device,
Read the information on the congestion corresponding travel time associated with the congestion status of the store from the storage unit,
Setting the congestion handling movement time as the waiting time;
The sales office system according to claim 2. A reception number setting method in a branch office system including a transaction apparatus, a numbered ticket issuing apparatus, a branch office apparatus, and an information processing apparatus,
The transaction device
Accept transaction instructions from customers,
When an event that requires customer support at the counter occurs in the transaction, a numbered ticket number acquisition request that is a request for acquiring a numbered ticket number that is the order of customer support at the counter is transmitted to the information processing apparatus. Receiving a numbered ticket number from the information processing device;
Discharge the numbered ticket printed with the numbered ticket number,
The numbered ticket issuing device is:
Accepts instructions for issuing numbered tickets from customers,
In response to the instruction, the numbered ticket number acquisition request is transmitted to the information processing device, the numbered ticket number is received from the information processing device,
Discharge the numbered ticket printed with the numbered ticket number,
The store apparatus is
Accepting instructions from the staff to obtain a receipt number for calling the customer,
In response to an instruction to obtain the receipt number, a request for obtaining the receipt number is transmitted to the information processing device, and the receipt number is received from the information processing device.
The receipt number is output, and the information processing device
Based on the numbered ticket number acquisition request received from the transaction device, a management number for managing an entry for customer correspondence at the window, transmission source information for identifying a transmission source of the numbered ticket number acquisition request, and time information Is stored in the storage unit as association management information,
Based on the numbered ticket number acquisition request received from the numbered ticket issuing device, the management number is associated with transmission source information for identifying the transmission source of the numbered ticket number acquisition request and stored as the management information in the storage unit. ,
When receiving the receipt number acquisition request from the branch office device,
Reading the number of counters that is the number of counters stored in the storage unit and the number of waiting customers that are the number of customers waiting for customer response at the counter and the management information,
Specify the management number used by the branch office device to output as a receipt number,
When the transmission source information associated with the identified management number is information indicating the transaction device, and the number of waiting customers does not exceed the number of windows,
When transmitting the specified management number as the reception number to the branch office device, control to transmit based on the time information,
How to set the receipt number in the branch office system.

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