JP2017139667A - Communication terminal, system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To receive a reservation from a user on the phone to transmit a message indicative of a reservation result to the user.SOLUTION: A communication terminal includes: a telephone number acquisition unit which acquires a caller telephone number of a call; an extraction unit which, by referring to a user information storage unit which stores each of one or more telephone numbers and user information related to the user in an associative manner, extracts user information associated with the telephone number acquired by the telephone number acquisition unit; a speech communication content registration unit which registers a speech communication content with the caller of the call, in an associative manner with the user information extracted by the extraction unit; and a transmitter unit which transmits a message, which indicates at least a part of the speech communication content, to the telephone number acquired by the telephone number acquisition unit, as a destination.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a communication terminal, a system, and a program.

There is known a reservation accepting device that accepts a reservation from a terminal device and transmits the result of the reservation to the terminal device by e-mail (see, for example, Patent Document 1).
(Prior art documents)
(Patent Literature)
(Patent Document 1) Japanese Patent Application Laid-Open No. 2015-225639

  However, it is not assumed that the reservation accepting apparatus accepts a reservation by telephone.

  In a first aspect of the present invention, a communication terminal is provided. The communication terminal includes a telephone number acquisition unit that acquires a telephone number of a call originator. The communication terminal refers to the user information storage unit that stores each of the one or more telephone numbers in association with the user information related to the user, and the user information associated with the telephone number acquired by the telephone number acquisition unit The extraction part which extracts is included. The communication terminal includes a call content registration unit that registers the call content with the call originator in association with the user information extracted by the extraction unit. The communication terminal includes a transmission unit that transmits a message indicating at least a part of the content of the call with the telephone number acquired by the telephone number acquisition unit as a destination.

  The communication terminal may include an incoming call unit that receives a call. In the above communication terminal, the incoming call unit may control the response to the call so that unanswered transfer or unconditional transfer of the call is possible. In the communication terminal, the telephone number acquisition unit may acquire the telephone number of the caller without answering the call.

  Said communication terminal may be provided with the output control part which outputs the information which the extraction part extracted to the output device of a communication terminal. In the communication terminal, the user information may include at least one of information related to the number of incoming calls from each user and information related to the number of service usages by each user. In the communication terminal, the output control unit may determine the output mode of the output device based on at least one of the number of incoming calls and the number of service usages.

  In the communication terminal, the user information may further include information regarding a destination for transmitting a message to each user via a communication line. In the above communication terminal, the extraction unit may extract information related to the destination associated with the telephone number acquired by the telephone number acquisition unit with reference to the user information storage unit. In the communication terminal, when the telephone number acquired by the telephone number acquisition unit is a fixed phone, the transmission unit may transmit a message to the destination extracted by the extraction unit.

  In a second aspect of the invention, a system is provided. The system includes the communication terminal. The system includes an exchange that calls a communication terminal based on a call and transfers the call to another communication terminal registered as a transfer destination of the communication terminal. In the above system, the communication terminal may further include an incoming call unit that receives a call. In the above-described system, the incoming call unit may control the response to the call so that unanswered transfer or unconditional transfer of the call is possible. In the above system, the exchange may forward the call to another communication terminal without answering or unconditionally forwarding.

  In the third aspect of the present invention, a program is provided. A non-transitory storage medium storing the above program may be provided. The program may be a program for causing a computer to function as the communication terminal.

  It should be noted that the above summary of the invention does not enumerate all the necessary features of the present invention. In addition, a sub-combination of these feature groups can also be an invention.

An example of reservation management system 100 is shown roughly. 1 schematically shows an example of an internal configuration of a communication network 10. An example of the internal configuration of the first receiving terminal 110 is schematically shown. An example of an internal configuration of control part 310 is shown roughly. An example of data table 500 is shown roughly. An example of data table 600 is shown roughly. An example of information processing in reservation management system 100 is shown roughly.

  Hereinafter, the present invention will be described through embodiments of the invention, but the following embodiments do not limit the invention according to the claims. In addition, not all the combinations of features described in the embodiments are essential for the solving means of the invention. In the drawings, the same or similar parts are denoted by the same reference numerals, and redundant description may be omitted.

  FIG. 1 schematically shows an example of a reservation management system 100. In the present embodiment, the reservation management system 100 includes a first receiving terminal 110, a second receiving terminal 120, a usage confirmation terminal 130, a reservation information management server 140, a reservation information storage unit 142, and a user information management server 150. And a user information storage unit 152. According to the present embodiment, the first receiving terminal 110, the second receiving terminal 120, and the usage confirmation terminal 130 provide some service to the user of the transmitting terminal 12 (sometimes referred to as a caller). To the store 14 of the operator. The reservation management system 100 may further include the communication network 10 or a part thereof and the transmission terminal 12.

  The reservation management system 100 may be an example of a system. The calling terminal 12 may be an example of a call source. The first receiving terminal 110 may be an example of a communication terminal. The second receiving terminal 120 may be an example of another communication terminal.

[Outline of reservation management system 100]
The reservation management system 100 provides a telephone reservation service. In the present embodiment, for the purpose of simplifying the explanation, a clerk (sometimes referred to as a called party) of the store 14 uses the second receiving terminal 120 to talk to the calling party, The reservation management system 100 will be described by taking as an example a case where information is input on the input screen displayed on the display device 110. In the present embodiment, the telephone number of the second receiving terminal 120 is registered in advance as the transfer destination of the first receiving terminal 110.

  When reserving a service provided by the store 14, the caller places a call from the calling terminal 12 to the first receiving terminal 110. In the present embodiment, the first receiving terminal 110 receives a call transmitted from the calling terminal 12, but does not respond to the call. Therefore, the call transmitted from the calling terminal 12 is transferred to the second receiving terminal 120. At this time, the telephone number of the calling terminal 12 is recorded in the incoming call history of the first receiving terminal 110. When the store clerk at the store 14 answers the call transferred to the second receiving terminal 120, voice communication is established between the calling terminal 12 and the second receiving terminal 120.

  The first receiving terminal 110 extracts user information related to the user of the calling terminal 12 from the user information stored in the user information storage unit 152 using the telephone number of the calling terminal 12 as a key. The first receiving terminal 110 generates an input screen for accepting reservations using the extracted user information, and displays the input screen on the display device. For example, the name, age, and past visit history of the caller are displayed on the input screen. The input screen also has an input field for inputting information related to the reservation.

  Thereby, the store clerk of the store 14 can make a call with the caller using the second receiving terminal 120 while looking at the input screen displayed on the display device of the first receiving terminal 110. Thereafter, the store clerk of the store 14 collects information related to the reservation through a conversation with the caller and inputs the information on the input screen. Examples of the information related to the reservation include the date and time of the reservation, the type of service to be reserved, the number of people who use the service, the name or name of the representative who uses the service, the payment method, and the credit card number.

  The store clerk of the store 14 may collect information on the caller through a conversation with the caller and input the information on the input screen. Information on the caller is exemplified by the caller's name, date of birth, age, blood type, address, email address, SNS account, hobbies, preferences, family structure, group to which the user belongs, service usage history, etc. Can do.

  When the input by the store clerk of the store 14 is completed, the first receiving terminal 110 requests the reservation information management server 140 to execute the reservation process. Thereafter, reservation processing is executed in the reservation information management server 140 to complete the reservation. When the first receiving terminal 110 receives information indicating that the reservation is completed from the reservation information management server 140, the first receiving terminal 110 transmits a message for confirming the reservation contents with the telephone number of the calling terminal 12 as a destination.

  Thereafter, when the service reserved by the caller is used, the use confirmation terminal 130 confirms the use of the service. The usage confirmation terminal 130 transmits information indicating that the above service has been used to the user information management server 150. The user information management server 150 stores information indicating that the above service has been used in the user information storage unit 152 in association with the telephone number of the transmission terminal 12.

[Outline of each part of reservation management system 100]
Each unit of the reservation management system 100 may be any device that can transmit and receive information via the communication network 10, and the type and configuration of the device are not particularly limited. Each unit of the reservation management system 100 may be realized by hardware, may be realized by software, or may be realized by hardware and software. At least a part of the reservation management system 100 may be a virtual server or a cloud system. Moreover, at least a part of the reservation management system 100 may be realized by a single server or may be realized by a plurality of servers. At least one of the reservation information management server 140 and the user information management server 150 may be realized by a virtual server or a cloud system. In addition, the first receiving terminal 110 may be realized by a plurality of information processing apparatuses that transmit and receive information via the communication network 10.

  Each part of the reservation management system 100 may be realized by starting software or a program that defines the operation of each part of the reservation management system 100 in an information processing apparatus having a general configuration. An information processing device used as each part of the reservation management system 100 includes a data processing device having a processor such as a CPU, a ROM, a RAM, a communication interface, a keyboard, a pointing device, a touch panel, a microphone, a voice input system, a gesture input system, You may provide input devices, such as a positional information acquisition system and various sensors, output devices, such as various displays, a touch panel, and a speaker, and memory | storage devices, such as memory and HDD. The data processing device or the storage device may store the above software or program. The software or program is executed by a processor to cause the information processing apparatus to execute an operation defined by the software or program. The above software or program may be stored in a non-transitory computer readable recording medium.

  For example, a program for causing a computer to function as the first receiving terminal 110 accesses a module for acquiring a call source telephone number and a user information storage unit 152, and associates the user with the telephone number. A module for extracting information, a module for registering the call content with the call originator in association with the user information extracted by the extraction unit, and a message indicating at least part of the call content, And a module for transmitting the caller telephone number as a destination. The program may include a module for communicating with the reservation information management server 140 and requesting various operations related to the reservation information. The program communicates with the user information management server 150 to perform various operations regarding the user information. A module for requesting may be provided.

  Note that the division of roles of each part of the reservation management system 100 is not strict, and information processing in each part of the reservation management system 100 may be arbitrarily separated or integrated. In one embodiment, the first receiving terminal 110 and the reservation information management server 140 may be operated as a unit, and the first receiving terminal 110, the reservation information management server 140, and the user information management server 150 are operated as a unit. May be. The reservation information management server 140 and the user information management server 150 may be operated together.

  In another embodiment, a part of information processing in the first receiving terminal 110 may be executed in the reservation information management server 140, the user information management server 150, or the communication network 10, and the communication network 10, the reservation information management server 140 Alternatively, a part of information processing in the user information management server 150 may be executed in the first receiving terminal 110.

  The communication network 10 transmits information between the calling terminal 12 and the reservation management system 100. The communication network 10 may transmit information between each part of the reservation management system 100. The communication network 10 may be a wired communication transmission line, a wireless communication transmission line, or a combination thereof. The communication network 10 may be a circuit switching communication line, a packet switching communication line, or a combination thereof. It may be the Internet, a private line, a public line switched telephone network (PSTN), an IP telephone network, a wireless communication network, or a combination thereof. The communication method in the wireless communication network may be a mobile communication method or a wireless data communication method. The communication network 10 may include a P2P network such as an ad hoc network. The communication network 10 may include an exchange, a repeater, and the like. The exchange may have various servers such as a SIP server (Session Initiation Protocol).

  The calling terminal 12 can realize a voice call with at least one of the first receiving terminal 110 and the second receiving terminal 120 via the communication network 10 and receives or views a message transmitted by the first receiving terminal 110. Any device can be used, and the type and configuration of the device are not particularly limited. The transmission terminal 12 may be realized by hardware, may be realized by software, or may be realized by hardware and software.

  The transmission terminal 12 may be realized by activating software or a program that defines the operation of each unit of the transmission terminal 12 in an information processing apparatus having a general configuration. An information processing device used as the transmission terminal 12 includes a data processing device having a processor such as a CPU, ROM, RAM, a communication interface, a keyboard, a pointing device, a touch panel, a microphone, a voice input system, a gesture input system, and position information acquisition. You may provide input devices, such as a system and various sensors, output devices, such as a display, a touch panel, and a speaker, and memory | storage devices, such as memory and HDD. The data processing device or the storage device may store the above software or program. The software or program is executed by a processor to cause the information processing apparatus to execute an operation defined by the software or program. The above software or program may be stored in a non-transitory computer readable recording medium.

  The first receiving terminal 110 may be any device that can receive a call transmitted from the transmitting terminal 12 via the communication network 10, and the type and configuration of the device are not particularly limited. The first receiving terminal 110 may transmit a message addressed to the calling terminal 12 via the communication network 10. The first receiving terminal 110 may have a call function or may not have a call function.

  The message may be any message that is transmitted and received via the communication network 10, and the type and configuration of the message are not particularly limited. The message may be an email. The message may be an electronic message transmitted / received via a service such as SNS (Social Networking Service), SMS (Short Message Service), or MMS (Multimedia Messaging Service).

  In one embodiment, the first receiving terminal 110 performs call control so that when a call originating from the calling terminal 12 is received, the first receiving terminal 110 does not respond to the call. The first incoming terminal 110 may control incoming processing so that when a call originating from the outgoing terminal 12 is received, the user of the first incoming terminal 110 does not notice the incoming call or the incoming call. For example, the first incoming call terminal 110 silences the ringtone, reduces the volume of the ringtone, and shortens the time for outputting the ringtone. The first incoming terminal 110 may disable the incoming call display function.

  In another embodiment, when the first receiving terminal 110 receives a call transmitted from the calling terminal 12, the first receiving terminal 110 may respond to the call according to the operation of the callee. In this case, the first receiving terminal 110 has a calling function, and the store clerk of the store 14 uses the first receiving terminal 110 to communicate with the calling party instead of using the second receiving terminal 120 to call the calling party. You may make a call.

  The second receiving terminal 120 may be any device that can establish a voice call with the calling terminal 12 via the communication network 10, and the type and configuration of the device are not particularly limited. Second incoming terminal 120 may be a fixed telephone or a mobile terminal such as a mobile phone or a smart phone.

  The usage confirmation terminal 130 may be any device that can send and receive information to and from at least one of the reservation information management server 140 and the user information management server 150 via the communication network 10, and the type and configuration of the device. Etc. are not particularly limited. In the present embodiment, the usage confirmation terminal 130 confirms that the reserved service is actually used. When the usage confirmation terminal 130 detects that the reserved service is actually used, the usage confirmation terminal 130 transmits information indicating that the reserved service is actually used to the user information management server 150.

  The usage confirmation terminal 130 may be any device that can detect the visit of the reservation person or the use of the reserved service, and the type and configuration of the device are not particularly limited. The usage confirmation terminal 130 is used for (i) a POS system, (ii) a barcode reader, a QR code (registered trademark) reader such as an encoded information reader, (iii) a credit card, electronic money, etc. Detecting a visit by detecting the proximity of a terminal such as the calling terminal 12 by a short-range wireless communication method such as a terminal device, (iv) WiFi (registered trademark) method, Bluetooth (registered trademark) method, or NFC method An apparatus etc. can be illustrated.

  The reservation information management server 140 manages reservations. According to one embodiment, the reservation information management server 140 manages reservations specialized for telephone reservations via the first receiving terminal 110. According to another embodiment, the reservation information management server 140 manages both a telephone reservation via the first receiving terminal 110 and an Internet reservation via a Web site.

  For example, the reservation information management server 140 executes a reservation process in response to a request from the first receiving terminal 110. The reservation information management server 140 acquires information necessary for the reservation process from the first receiving terminal 110 and determines whether or not the reservation can be accepted. Information necessary for the reservation process may be included in the request from the first receiving terminal 110. Examples of information necessary for the reservation process include the type of service desired to be reserved, the store providing the service, the date and time desired for the reservation, the number of persons desired for the reservation and the like.

  When the reservation processing is completed, the reservation information management server 140 transmits information indicating that the reservation is completed to the first receiving terminal 110. Further, information related to the reservation (sometimes referred to as reservation information) is stored in the reservation information storage unit 142. On the other hand, when the reservation process cannot be completed, such as when there is no vacancy in the reservation, the reservation information management server 140 sends information indicating that the reservation could not be made to the first receiving terminal 110. Send to. The reservation information management server 140 may transmit information indicating the reason why the reservation could not be made to the first receiving terminal 110.

  The reservation information management server 140 manages reservation information stored in the reservation information storage unit 142. The reservation information storage unit 142 may store each of one or more pieces of reservation information in association with the telephone number of the transmission terminal 12 used for the reservation. Each of the one or more reservation information and the telephone number of the calling terminal 12 used for the reservation may be associated with each other via other elements such as the name of the reservation person and the mail address. Examples of the reservation information include the date and time of reservation, the type of service to be reserved, the number of people who use the service, the name or name of the representative who uses the service, the payment method, the credit card number, and the like.

  The user information management server 150 manages user information stored in the user information storage unit 152. The user information storage unit 152 may store each of the one or more telephone numbers in association with user information about the user. Each of the one or more telephone numbers may be associated with the user information regarding the user via other elements such as the user's name and email address.

  User information includes each user's name, date of birth, age, blood type, address, destination for sending messages via a communication line, hobbies, preferences, family composition, group to which they belong, service usage history, etc. Can be illustrated. Examples of a destination for transmitting a message via a communication line include a mail address and an SNS account. The user information may include information on the number of incoming calls from each user and information on the number of service usages by each user. The information related to the number of incoming calls may be the number of incoming calls in a predetermined period. The information related to the service usage count may be the usage count during a predetermined period.

[An example of another embodiment of the reservation management system 100]
In the present embodiment, a case has been described in which a call transmitted from the transmitting terminal 12 is transferred to the second receiving terminal 120 without being answered at the first receiving terminal 110. In addition, a case has been described in which the callee inputs the reservation information to the first call receiving terminal 110 by operating the first call receiving terminal 110 while making a call with the caller using the second call receiving terminal 120. However, the reservation management system 100 is not limited to this embodiment. According to another embodiment, when the first receiving terminal 110 receives a call transmitted from the transmitting terminal 12, the first receiving terminal 110 responds to the call according to the operation of the store clerk of the store 14. In this case, the first receiving terminal 110 has a calling function, and the store clerk of the store 14 uses the first receiving terminal 110 to communicate with the calling party instead of using the second receiving terminal 120 to call the calling party. Make a call. The store clerk of the store 14 may input the reservation information to the first receiving terminal 110 by operating the first receiving terminal 110 while making a call with the caller using the first receiving terminal 110.

  FIG. 2 schematically shows an example of the internal configuration of the communication network 10. In the present embodiment, the communication network 10 includes a public circuit switched telephone network 22, an IP telephone network 24, and a switch 210. In addition, the exchange 210 includes a SIP server 212 and a transfer service providing server 214. The exchange 210 may constitute a part of the reservation management system 100.

  In the present embodiment, the exchange 210 calls the first receiving terminal 110 based on a call from the calling terminal 12. Further, the exchange 210 transfers the call from the calling terminal 12 to the second receiving terminal 120. For example, when the calling terminal 12 sends a call destined for the first receiving terminal 110, the SIP server 212 receives the call via the communication network 10. When the SIP server 212 receives a call from the calling terminal 12, it first calls the first receiving terminal 110.

  In the present embodiment, since the first receiving terminal 110 is set so as not to respond even when an incoming call is received, the SIP server 212 searches for the presence or absence of a telephone number registered as the transfer destination of the first receiving terminal 110. . In the present embodiment, the telephone number of the second incoming terminal 120 is registered in advance as the transfer destination of the first incoming terminal 110. Therefore, the SIP server 212 transmits a call from the calling terminal 12 to the transfer service providing server 214 and executes a transfer process to the second receiving terminal 120. The transfer service providing server 214 calls the second receiving terminal 120 and establishes a connection between the calling terminal 12 and the second receiving terminal 120 when the second receiving terminal 120 responds.

  The SIP server 212 may transfer the call from the calling terminal 12 to the second receiving terminal 120 with no response or may transfer it unconditionally. The SIP server 212 may be an example of a calling unit that calls the first receiving terminal 110. The transfer service providing server 214 may be an example of a transfer unit that transfers a call destined for the first receiving terminal 110 to the second receiving terminal 120.

  According to this embodiment, even if the first receiving terminal 110 receives a call from the calling terminal 12, it does not respond to the call. Therefore, when the second receiving terminal 120 has a function of displaying the telephone number of the caller, the telephone number of the calling terminal 12 can be displayed on the display device of the second receiving terminal 120. Further, the first receiving terminal 110 can acquire the telephone number of the calling terminal 12 without invading the communication secret.

  When the transfer process is executed after the first receiving terminal 110 responds to the call from the calling terminal 12, the telephone number of the first receiving terminal 110 is displayed on the display device of the second receiving terminal 120. Is done. Therefore, the store clerk of the store 14 needs to ask the caller the telephone number of the calling terminal 12. In this case, when making a call or sending a message at a later date, it may become impossible to make a call or send a message due to a mistake in the telephone number or input error. According to this embodiment, since the telephone number of the transmission terminal 12 can be acquired automatically, occurrence of the above problem can be suppressed.

  FIG. 3 schematically shows an example of the internal configuration of the first receiving terminal 110. In the present embodiment, the first receiving terminal 110 includes a control unit 310, an output unit 320, an input unit 330, and a transmission unit 340. The control unit 310 may be an example of a telephone number acquisition unit, an extraction unit, and an incoming call unit. The output unit 320 may be an example of an output device. The input unit 330 may be an example of a call content registration unit.

  The control unit 310 controls information processing in the first receiving terminal 110. For example, the control unit 310 controls the output of the output unit 320. The control unit 310 may control management of information input to the input unit 330. The control unit 310 may control at least one of the content of the message transmitted by the transmission unit 340 and the transmission destination. For example, the control unit 310 may distinguish the type of the telephone number of the transmission terminal 12 and determine the destination of the message based on the type.

  The control unit 310 may control communication with at least one of the reservation information management server 140 and the user information management server 150. For example, the control unit 310 controls the output unit 320 to provide a user interface for services provided by the reservation information management server 140 and the user information management server 150. The control unit 310 may manage information stored in at least one of the reservation information storage unit 142 and the user information storage unit 152. For example, the control unit 310 (i) registers, updates, or deletes information in the reservation information storage unit 142 or the user information storage unit 152, and (ii) information stored in the reservation information storage unit 142 or the user information storage unit 152. Control search or extraction of

  The output unit 320 outputs various types of information. For example, the output unit 320 outputs various input screens. The output unit 320 may output an input screen for accepting reservations. The output unit 320 may output a screen including at least part of the user information extracted from the user information storage unit 152 by the control unit 310. Examples of the output unit 320 include a display device such as a display and a touch panel, and an audio output device such as a speaker.

  The input unit 330 accepts various inputs. For example, the input unit 330 accepts input of information related to the content of a call with the caller from a clerk of the store 14. The input unit 330 may store the input information in the reservation information storage unit 142 or the user information storage unit 152. The input unit 330 may store the input information in the reservation information storage unit 142 or the user information storage unit 152 in association with the telephone number of the caller. The telephone number of the caller and the information input to the input unit 330 may be associated with each other through the identification information of the reservation information.

  When the input screen output by the output unit 320 includes user information extracted from the user information storage unit 152 by the control unit 310, the input unit 330 extracts the user information extracted by the control unit 310 from the content of the call with the caller. And may be registered in association with each other. More specifically, when user information such as the caller's name and store visit history is displayed on the reservation acceptance input screen, the input unit 330 displays the call content with the caller as the caller's name, The reservation information is stored in the reservation information storage unit 142 as new reservation information in association with user information such as a visit history.

  Examples of the input unit 330 include a keyboard, a pointing device, a touch panel, a microphone, a voice input system, and a gesture input system. When the input unit 330 includes a microphone and a voice input system, the input unit 330 may analyze call contents of the caller and the callee and automatically input reservation information. The input unit 330 may have a function of recording a call content, a message message of a caller, and the like. The input unit 330 may store the recorded data in the reservation information storage unit 142 in association with the telephone number of the caller or the identification information of the reservation information.

  The transmission unit 340 transmits a message to the transmission terminal 12 or another terminal of the caller via the communication network 10. The transmission unit 340 may transmit a message using SMS, MMS, Web mail service, SNS, electronic mail system, or the like.

  According to one embodiment, the transmission unit 340 transmits a message indicating at least a part of the content of the call with the telephone number of the calling terminal 12 as a destination. In another embodiment, for example, when the telephone number of the calling terminal 12 is a fixed phone, the transmission unit 340 transmits the message to the caller to the other destination via the communication network 10. Send a message. The other destinations may be determined by the control unit 310.

  FIG. 4 schematically shows an example of the internal configuration of the control unit 310. In the present embodiment, the control unit 310 includes a response control unit 410, an incoming call history generation unit 420, an extraction unit 430, and a screen generation unit 440. The response control unit 410 may be an example of an incoming call unit. At least one of the response control unit 410, the incoming call history generation unit 420, and the screen generation unit 440 may be an example of a telephone number acquisition unit. The screen generation unit 440 may be an example of an output control unit.

  In the present embodiment, the response control unit 410 receives a call. The response control unit 410 may control the response to the call so that the call can be transferred without answering or unconditionally transferred. As a result, the incoming call history generation unit 420 can acquire the telephone number of the caller without answering the call.

  The response control unit 410 may set the ringtone to silence or a low volume. The response control unit 410 may set the volume of the ringtone to 40 db or less, 30 db or less, or 20 db or less. The response control unit 410 does not need to output a ring tone when receiving an incoming call, and may set a time for outputting the ring tone to be short. The response control unit 410 may set the ringtone output time to 3 seconds or less, 2 seconds or less, 1 second or less, or 0.5 seconds or less. May be. The response control unit 410 may disable the incoming call display function. Thereby, it is possible to prevent the user of the first receiving terminal 110 from noticing the incoming call.

  The response control unit 410 may determine display settings regarding notification or non-notification of the caller's telephone number based on information for controlling notification and non-notification of the telephone number. For example, when the caller makes a call by adding “184” in front of the telephone number of the callee, the response control unit 410 decides to display the caller's telephone number in a non-notification display to the callee. . On the other hand, when the caller places a call by adding “186” in front of the telephone number of the callee, the response control unit 410 determines to notify and display the caller's telephone number. The response control unit 410 may control the incoming call history generation unit 420 based on display settings regarding notification or non-notification of the caller telephone number.

  In the present embodiment, the incoming call history generation unit 420 acquires the telephone number of the call originator. The incoming call history generation unit 420 may acquire the telephone number of the caller without answering the call. As a result, the telephone number of the caller can be acquired without invading the secret of communication. The incoming call history generation unit 420 may generate an incoming call history. The incoming call history generation unit 420 may control notification or non-notification display of the caller telephone number based on a signal from the response control unit 410.

  In the present embodiment, the extraction unit 430 accesses the user information storage unit 152 to extract user information that matches a specific key. For example, the extraction unit 430 refers to the user information storage unit 152 and extracts user information associated with the telephone number acquired by the incoming call history generation unit 420.

  The extraction unit 430 may extract information used for generating at least one of the input screen and the reservation information from the user information stored in the user information storage unit 152. Information extracted by the extraction unit 430 includes a user name associated with the telephone number, a service usage history by the user, a message destination, information on the number of incoming calls from the user, and a service by the user. It may include at least one piece of information regarding the number of uses.

  In one embodiment, the extraction unit 430 identifies the type of the telephone number acquired by the incoming call history generation unit 420. When the extraction unit 430 determines that the type of the telephone number is a telephone number of a fixed telephone, the extraction unit 430 may extract information on a destination for transmitting a message to the user via a communication line as user information. The extraction unit 430 may notify the transmission unit 340 of information regarding the extracted destination as the transmission destination of the message transmitted by the transmission unit 340.

  The screen generation unit 440 generates various screens. For example, the screen generation unit 440 generates an input screen for accepting reservations. The screen generation unit 440 may cause the output unit 320 to output the information extracted by the extraction unit 430. For example, the screen generation unit 440 generates an input screen on which the information extracted by the extraction unit 430 is arranged, and causes the output unit 320 to output the input screen.

  When the information extracted by the extraction unit 430 includes at least one of information regarding the number of incoming calls from the current caller and information regarding the number of times the service has been used by the caller, the screen generation unit 440 includes an output unit The output mode of 320 may be determined based on at least one of the number of incoming calls and the number of service uses. The screen generation unit 440 may determine the output mode of at least part of the information extracted by the extraction unit 430, the output mode of the background screen, and the like based on at least one of the number of incoming calls and the number of service usages. Examples of the output mode include the shape, size, color, pattern, presence / absence of blinking, presence / absence of predetermined message display, and the like. As a predetermined message, the notice matter at the time of customer service etc. can be illustrated.

  According to one embodiment, from a current caller within a predetermined time in the past (eg, within 3 hours, within 1 hour, within 30 minutes, within 15 minutes, within 10 minutes or within 5 minutes). ) Receives an incoming call, the screen generation unit 440 generates an input screen having an unusual background screen (for example, a red background screen). According to another embodiment, the number of uses of the current caller in a past predetermined period (eg, within one year, within six months, within three months, or within one month) is predetermined. When the above conditions are satisfied, the name of the sender is displayed in an emphasized manner, and an input screen is displayed on which notices for customer service are displayed. Examples of the predetermined condition include a condition that is within a predetermined range, is larger than a predetermined value, and is smaller than a predetermined number of times. Thereby, for example, a better service can be provided to customers, regular customers, and the like who are highly likely to be repeaters.

  FIG. 5 schematically shows an example of the data table 500. The data table 500 may be an example of user information stored in the user information storage unit 152. In the present embodiment, the data table 500 stores a record ID 502, a telephone number 504, a name 506, a mail address 508, a group ID 510, and a usage history 512 in association with each other. The mail address 508 may be an example of a destination for sending a message via a communication line. The group ID 510 may be identification information that identifies a group to which each user belongs.

  FIG. 6 schematically shows an example of the data table 600. The data table 600 may be an example of reservation information stored in the reservation information storage unit 142. In the present embodiment, the data table 600 stores a record ID 602, a telephone number 604, a name 606, a mail address 608, a reservation date 610, a reservation content 612, and a payment method 614 in association with each other.

  For example, information extracted by the extraction unit 430 from the user information storage unit 152 when the screen generation unit 440 generates an input screen is stored in the telephone number 604, the name 606, and the mail address 608. The reservation date and time 610, the reservation content 612, and the payment method 614 store, for example, information input to the input unit 330 by the user of the first receiving terminal 110 and information related to the call content with the user of the calling terminal 12. .

  FIG. 7 schematically shows an example of information processing in the reservation management system 100. According to the present embodiment, first, in step 702 (step may be abbreviated as S), the calling terminal 12 sends a call whose destination is the telephone number of the first receiving terminal 110. The first receiving terminal 110 receives a call transmitted from the transmitting terminal 12. However, the first receiving terminal 110 does not respond to the call.

  Therefore, in S <b> 704, the exchange 210 transfers the call originated from the originating terminal 12 to the second terminating terminal 120 without answering. When the second receiving terminal 120 responds to the call transferred by the exchange 210, a connection between the calling terminal 12 and the second receiving terminal 120 is established. At this time, in S706, the incoming call history generation unit 420 of the first receiving terminal 110 analyzes the received call, acquires the telephone number of the calling terminal 12, and generates the incoming call history.

  Next, in S708, the extraction unit 430 accesses the user information storage unit 152, and extracts user information associated with the telephone number using the telephone number acquired by the incoming call history generation unit 420 as a key. In addition, the screen generation unit 440 generates an input screen for accepting reservations using the extracted information. The screen generation unit 440 displays the generated input screen on the display device of the output unit 320.

  In step S <b> 710, the called party inputs information related to the reservation on the input screen displayed on the display device of the first receiving terminal 110 while making a call with the caller using the second receiving terminal 120. The information related to the reservation may be an example of a call content. In addition, the input unit 330 receives an input from the callee.

  In S 712, when the input of the reservation information is completed, the input unit 330 stores the input reservation information in the reservation information storage unit 142. Specifically, the input unit 330 associates the information about the reservation received from the caller with the user information such as the name of the caller and the store visit history displayed on the input screen, and makes reservation as new reservation information. The information is stored in the information storage unit 142. At this time, when user information is added or updated, the input unit 330 may update the data table 500 stored in the user information storage unit 152 based on information received from the callee.

  Next, in S714, the transmission unit 340 transmits a message indicating at least a part of the reservation information with the telephone number of the transmission terminal 12 as a destination. When the telephone number of the transmission terminal 12 is a fixed telephone, the transmission unit 340 may transmit the above message to another address of the user of the transmission terminal 12. As a result, the caller can confirm the content of the call with the callee.

  Thereafter, when the caller or the reservation person actually uses the reserved service, in S716, the use confirmation terminal 130 detects the use of the service. In addition, the usage confirmation terminal 130 stores information regarding the use of the service in the user information storage unit 152. Thereby, the caller's usage history can be stored in association with the caller's telephone number.

  As mentioned above, although this invention was demonstrated using embodiment, the technical scope of this invention is not limited to the range as described in the said embodiment. It will be apparent to those skilled in the art that various modifications or improvements can be added to the above-described embodiment. In addition, the matters described in the specific embodiment can be applied to other embodiments within a technically consistent range. It is apparent from the scope of the claims that the embodiments added with such changes or improvements can be included in the technical scope of the present invention.

  The order of execution of each process such as operations, procedures, steps, and stages in the apparatus, system, program, and method shown in the claims, the description, and the drawings is particularly “before” or “prior to”. It should be noted that the output can be realized in any order unless the output of the previous process is used in the subsequent process. Regarding the operation flow in the claims, the description, and the drawings, even if it is described using “first”, “next”, etc. for convenience, it means that it is essential to carry out in this order. It is not a thing.

  DESCRIPTION OF SYMBOLS 10 Communication network, 12 Originating terminal, 14 Store, 22 Public line exchange telephone network, 24 IP telephone network, 100 Reservation management system, 110 1st incoming terminal, 120 2nd incoming terminal, 130 Usage confirmation terminal, 140 Reservation information management server , 142 reservation information storage unit, 150 user information management server, 152 user information storage unit, 210 exchange, 212 SIP server, 214 transfer service providing server, 310 control unit, 320 output unit, 330 input unit, 340 transmission unit, 410 response Control unit, 420 Incoming history generation unit, 430 extraction unit, 440 screen generation unit, 500 data table, 502 record ID, 504 phone number, 506 name, 508 email address, 510 group ID, 512 usage history, 600 data table, 602 Reco De ID, 604 telephone number, 606 names, 608 e-mail address, 610 reservation date and time, 612 reservation contents, 614 payment method

Claims (7)

A telephone number acquisition unit for acquiring the telephone number of the call originator;
An extraction unit that extracts user information associated with the telephone number acquired by the telephone number acquisition unit with reference to a user information storage unit that stores each of the one or more telephone numbers in association with user information about the user When,
A call content registration unit for registering the call content with the caller of the call in association with the user information extracted by the extraction unit;
A transmission unit that transmits a message indicating at least a part of the content of the call, with the telephone number acquired by the telephone number acquisition unit as a destination;
A communication terminal. A call receiving unit for receiving a call;
The incoming call unit controls the response to the call so that unanswered transfer or unconditional transfer of the call is possible;
The telephone number acquisition unit acquires the telephone number of the caller without answering the call;
The communication terminal according to claim 1. An output control unit that causes the output device of the communication terminal to output the information extracted by the extraction unit;
The user information includes at least one of information on the number of incoming calls from each user and information on the number of service usages by each user,
The output control unit determines an output mode of the output device based on at least one of the number of incoming calls and the number of service usages.
The communication terminal according to claim 1 or 2. The user information further includes information on a destination for sending a message to each user via a communication line,
The extraction unit refers to the user information storage unit to extract information on the destination associated with the telephone number acquired by the telephone number acquisition unit;
The transmitting unit transmits the message to the destination extracted by the extracting unit when the telephone number acquired by the telephone number acquiring unit is a fixed phone;
The communication terminal as described in any one of Claim 1- Claim 3. A communication terminal according to any one of claims 1 to 4,
An exchange for calling the communication terminal based on the call and transferring the call to another communication terminal registered as a transfer destination of the communication terminal;
A system comprising: The communication terminal further includes an incoming call unit that receives the call,
The incoming call unit controls the response to the call so that unanswered transfer or unconditional transfer of the call is possible;
The switch forwards the call to the other communication terminal without answering or unconditionally forwarding;
The system according to claim 5.   The program for functioning a computer as a communication terminal as described in any one of Claim 1- Claim 4.