JP2000059510A - Telephone reception order deciding system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a telephone reception order deciding system which can decide the reception order of telephone. SOLUTION: When a plurality of incoming calls complete, at least one condition of the number of incoming call times, the ringing time, the connection time and the continuing time of the incoming call is previously set in a priority setting part 170 for deciding priority for connection. When the incoming call satisfies the condition which is set, the reception order of the incoming call is set to be the first and it is outputted from a display part 180. When the number of incoming call times is not less than 10 times per hour, when connection time exceeds ten minutes or when ringing time or call waiting time exceeds ten minutes, for example, reception priority is set to be the first for outputting.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a terminal connected to a telephone exchange network for displaying a telephone number of a caller on a telephone, and more particularly to a telephone which preferentially receives a caller who satisfies a predetermined condition. It relates to a reception order determination system.

[0002]

2. Description of the Related Art Caller information notification services are currently provided in telephone exchange networks. In this caller information notification service, a first call signal is sent to a telephone of a receiver to which a display device is added to draw the attention of the receiver, and then the caller information is transmitted as a modem signal and transmitted to the display device. The caller information is displayed, and then a call signal is continuously transmitted to call the called party. In the case of the off-hook state, an alert signal is sent to the called party to alert the user, and a start signal (call waiting signal) is sent to the display device and a confirmation signal is received from the display device. After that, the sender information is sent to cause the display device to display the sender information.

[0003] At a maintenance center or the like, inquiries from users are accepted by telephone. in this case,
When there are many inquiries and the line is busy, the user may not be able to make a number of calls. In a conventional system, when a plurality of calls are made at the same time, an arbitrary caller is selected and connected.

[0004]

In the above-mentioned prior art, it is not possible for the called party to determine whether or not the user has dialed many times. For this reason, even a user who needs urgency, such as calling many times, cannot distinguish a user who visited the first time.

[0005] It is an object of the present invention to provide a telephone reception order determining system capable of determining a telephone reception order.

[0006]

In order to solve the above-mentioned problems, in a telephone reception order determining system for determining a priority to be connected when there are a plurality of incoming conflicts, telephone number information is determined when an incoming call is received. Detecting means for detecting the number of incoming calls corresponding to the telephone number information detected by the detecting means, a number of times measuring means for measuring for a predetermined unit time, and a call which has received the incoming call is preferentially connected Setting means for presetting the number of incoming calls, which is the condition of, and connecting means for connecting the incoming call when the number of incoming calls measured by the number-of-times measuring means satisfies the number of incoming calls set in the setting means. Is provided. The setting means can set the number of incoming calls for each piece of telephone number information. Thereby, priority reception can be performed according to the number of incoming calls.

Also, in a telephone reception order determination system for determining a priority order to be connected when there are a plurality of incoming conflicts, a ringing time measuring means for measuring a calling time of an incoming call; Setting means for presetting a call time which is a condition for prioritizing connection; and, when the call time measured by the ringing time measuring means satisfies the call time set in the setting means, the incoming call is set. Connection means for connection may be provided. Thereby, priority reception can be performed according to the ringing time. In this case, the apparatus further includes detecting means for detecting telephone number information when an incoming call is received, and the ringing time measuring means detects a call time of the incoming call per unit time for each of the telephone number information. The total is further measured, and the setting unit further sets a total ringing time, which is a condition for preferentially connecting the incoming call, and the connection time is measured by the ringing time measuring unit. The incoming call may be connected even when the total calling time satisfies the total calling time set in the setting means.

Further, in a telephone reception order determining system for determining a priority order to be connected when there are a plurality of incoming conflicts, a connection time for measuring a connection time when an incoming call is disconnected without reaching a call state. A measuring unit, a setting unit for presetting a connection time, which is a condition for preferentially connecting the incoming call, and a connection time measured by the connection time measuring unit are set in the setting unit. A connection means for connecting the incoming call when the connection time is satisfied may be provided. As a result, priority reception can be performed based on the connection time of a digital line or the like.

Also, in a telephone reception order determining system for determining a priority to be connected when there are a plurality of incoming conflicts, a call waiting signal detecting means for detecting a call waiting signal, and a duration for measuring the duration of the call waiting signal A measuring unit, a setting unit that presets a duration that is a condition for preferentially connecting the call based on the call waiting signal, and a duration measured by the duration measuring unit is set in the setting unit. Connection means for connecting the incoming call when the duration is satisfied. Thus, priority reception can be determined based on the duration of the call waiting signal.

Also, in a telephone reception order determination system for determining a priority to be connected when there are a plurality of incoming conflicts, a detecting means for detecting telephone number information when an incoming call is received, Number measuring means for measuring the number of incoming calls corresponding to the received telephone number information, ringing time measuring means for measuring the ringing time of an incoming call, and connecting time until the incoming call is disconnected without being connected Connection time measuring means, call waiting signal detecting means for detecting a call waiting signal, duration measuring means for measuring the duration of the call waiting signal, and the number of incoming calls, in order to determine the order of acceptance of the incoming call, A setting procedure in which at least one of the ringing time, the connection time, and the duration time is set in advance in each of the reception orders for receiving the priority. And an output unit that, when the incoming call satisfies the condition of the reception order set by the setting unit, outputs the reception order of the incoming call. In this case, the setting unit can set the condition of the reception order for each of the telephone number information. Further, when there are a plurality of incoming calls, a connection means for connecting a call having a higher acceptance order may be further provided.

According to the present invention, the conditions for at least one of the number of incoming calls, the ringing time, the connection time, and the continuation time are determined for each of the reception orders for giving priority and receiving, so that The order of reception can be determined.

[0012]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 shows a configuration diagram of a system for determining the order of receiving calls according to a first embodiment of the present invention. In FIG. 1, a telephone reception rank determining system includes a line control unit 110 connected to a line of a telephone switching network, a call waiting signal detection unit 120 for detecting a call waiting signal, and a number counting unit for counting the number of incoming calls for each telephone number. 130 and a connection time measuring unit 14 for measuring a connection time when an incoming call is received
0, a reset signal control unit 150 that outputs a reset signal every predetermined unit time, a priority determination unit 160 that determines priority, and a priority for setting and storing conditions for determining priority. A setting unit 170 and a display unit 1 such as a display for displaying priority, user information, etc.
80 and a telephone connection unit 19 for connecting the telephone line to the telephone
0, a telephone 200 as a terminal, and an instruction unit 210 such as a keyboard for receiving instructions from an operator. The reset signal control unit 150 outputs a reset signal to the number-of-times measuring unit 130 and the connection time measuring unit 140 at every predetermined unit time. Telephone 200 may include a display device such as an LCD for displaying caller information.

[0013] The telephone reception order determination system is composed of an information processing device such as a personal computer and an exchange.

In this embodiment, when there are a plurality of incoming conflicts, to determine the priority of connection,
Conditions for at least one of the number of calls, ringing time, connection time, and duration of the incoming call are set in the priority setting unit 170 in advance, and if the set conditions are satisfied, The reception order is output from the display unit 180 as the first place. For example, when the number of incoming calls is 10 or more per hour, when the connection time exceeds 10 minutes, the ringing time or call waiting time is 10 minutes.
If the number exceeds the number of minutes, the reception priority is output as the first priority. The connection time refers to the time from when a call is received to when it is not actually in a call state or until the call is completed in a digital line such as an ISDN line. The call waiting time refers to a time during which a call waiting signal is output. In addition, the condition of the order of acceptance can be set in the priority order setting section 170 for each telephone number.

The processing in this embodiment will be described with reference to the flowchart shown in FIG. FIG. 2 shows a processing flow for preferentially receiving a line having the first priority. In FIG. 2, as the conditions of the first priority, the number of incoming calls reference value N times, the connection time reference value M time,
It is assumed that one of the bell ringing time reference values O time is satisfied, and in this case, the first priority is given. For example,
N can be set to 10 times, M can be set to 10 minutes, and O can be set to 10 minutes.

In FIG. 2, when there is an incoming call, the line control unit 110 shown in FIG. 1 detects a telephone number (S22).
1). When the call waiting signal detection unit 120 detects the call waiting signal (S222), the call waiting time is measured by the call waiting signal detection unit (S22).
6). Otherwise, the number counting unit 130 counts the number of incoming calls (S223), and the connection time measuring unit 140
Measures the duration or the ringing time (S224, S
225). The priority determining unit 160 refers to the priority setting unit 170 based on the telephone number of the caller, and sets the number of incoming calls reference value N, the connection time reference value M, and the bell ringing time reference value O as conditions (S227, S228). , S229). When the number of incoming calls is N or more per unit time (S230), when the connection time is M hours or more (S231), and when the bell ringing time is O time or more (S232), the priority order determination unit 160 determines Display unit 18 for ranking and user information
0 and the operator connects the telephone (S23).
3). Otherwise, the connection time or the ringing time continues to be measured. After confirming the priority and the user information, the operator gives an instruction from the instruction unit 210 to connect the telephone to the telephone 200. When there is an instruction (S23
4), the telephone connection unit 190 connects the telephone line to the telephone 210 (S235).

According to this embodiment, when there are many inquiries at a maintenance center or the like and the lines are congested,
The receiving side can determine whether the user is a user who has dialed many times or a user who has been dialing for a long time. For this reason, it is possible to preferentially receive a user who needs urgency, such as calling many times. According to the present embodiment, it is possible to connect a user having a higher order of receiving calls. Also, in FIG. 2, the line is connected via an operator, but if there is no operator, the line may be directly connected to telephone 200 when the priority is the first.

Next, a second embodiment will be described with reference to FIGS.
This will be described with reference to FIG. FIG. 3 shows a processing flow, and FIG.
3 shows an explanatory diagram of the symbols in FIG.

In the second embodiment, the configuration is the same as that shown in FIG. 1, but the processing is different. In the second embodiment, conditions for at least one of the number of incoming calls, ringing time, connection time, and continuation time are set in advance for each order of reception in order to determine the order of reception of calls that have been received. When the condition of the set reception order is satisfied, the reception order of the incoming call is output. Also, in addition to the number of incoming calls, ringing time, connection time and duration in the first embodiment, the total ringing duration of the previous call, the total call waiting signal duration of the previous call, the current automatic The connection time to the response device and the total connection time to the automatic response device up to the previous time are also measured. In addition, a limit value of each measurement value is set, and in this case, the line is immediately connected to the operator as the first priority. This limit value may be a combination of the measured values. For example, when either the number of calls per unit time or the total waiting time reaches the limit, the first priority may be set. These can be set in the priority setting section 170 as calculations. In the above example, it can be set as (T> T _T1 ) OR (W _X > W _T1 ) (see FIG. 4).
In addition, the limit value can be set for each telephone number, and the user who considers the limit value sets the limit value so that the limit is reached more quickly. For incoming calls that have not reached the limit, the priority order is determined in advance by setting the priority order based on the value of each measurement value. For example, when the value of (T / T _T1 ) + (W _X / W _T1 ) is 0.
When it is 8 or more, it can be set to the second priority, when it is 0.6 to 0.8, it can be set to the third priority, and when it is less than 0.6, it can be set to the fourth priority.

In FIG. 3, when there is an incoming call, the line control unit 110 shown in FIG. 1 detects a telephone number (S31).
2). The number counting unit 130 counts up the number T of incoming calls from the same number (S314). The priority determining unit 160 determines the priority based on the number of incoming calls T,
When T has reached the limit value, the priority order and the user information are displayed on the display unit 180. Also, the connection time measuring unit 140 determines that the connection time or the bell ringing time B
_T is measured (S318). Call waiting detector 120
, When detecting the call waiting signal, measures the call waiting time C _T (S320). Priority determination unit 16
At 0, priority is given by the number of incoming calls T, the total ringing duration B _{X of} the previous call, the total ringing time B _T, the total call waiting signal duration C _{X of} the previous call, and the call waiting duration C _T. Is determined, and when the limit value is reached, the priority order and the user information are displayed on the display unit 180 (S332). If the limit has not been reached, if there is an automatic transponder, it is connected to the automatic transponder, and the connection time to the automatic transponder A _T
Is measured by the duration measuring unit 140. Priority decision unit 1
At 60, the priority is further determined by adding the connection time A _T to the automatic response device and the total A _X of the connection time to the previous automatic response device, and when the limit value has been reached, the priority is determined. And the user information are displayed on the display unit 180 (S332). If the limit has not been reached, the user information of the incoming telephone call is displayed in order of priority (S332), and if there is a connection instruction from the operator, the telephone is connected. If not connected, each measurement is measured (S334).

According to the present embodiment, when there are many inquiries at a maintenance center or the like and the lines are congested,
The receiving side can determine whether the user is a user who has dialed many times or a user who has been dialing for a long time. For this reason, it is possible to preferentially receive a user who needs urgency, such as calling many times. According to the present embodiment, the order of receiving calls can be determined.

[0022]

According to the present invention, it is possible to determine the order of receiving calls in the system for determining the order of receiving calls.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram according to a first embodiment.

FIG. 2 is a flowchart showing a processing procedure;

FIG. 3 is a flowchart showing a processing procedure;

FIG. 4 is an explanatory diagram of symbols in FIG.

[Explanation of symbols]

 110: Line control unit 120: Call waiting signal detection unit 130: Number of times measurement unit 140: Connection time measurement unit 150: Reset signal control unit 160: Priority order determination unit 170: Priority setting section 180 ... Display section 190 ... Phone connection section 200 ... Phone 210 ... Instruction section.

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Hideo Inoue 504-2 Shinanomachi, Totsuka-ku, Yokohama-shi, Kanagawa Prefecture Inside Hitachi Electronics Service Co., Ltd. (72) Inventor Reika Yamagishi 504-2 Shinanocho, Totsuka-ku, Yokohama-shi, Kanagawa Prefecture Hitachi Electronics Services Co., Ltd. (72) Inventor Mutsuji Takesada 504-2 Shinanomachi, Totsuka-ku, Yokohama-shi, Kanagawa Prefecture F-term (reference) 5K024 AA31 AA33 AA35 BB00 BB04 BB07 CC01 DD04 DD05 FF01 GG00 GG01 HH00 5K027 BB01 CC02 FF01 FF22 HH14 HH23

Claims (9)

[Claims] 1. A telephone reception order determination system for determining a priority order to be connected when there are a plurality of incoming competitions, a detecting means for detecting telephone number information when an incoming call is received, and a detecting means for detecting the telephone number information. Means for counting the number of incoming calls corresponding to the received telephone number information for a predetermined unit time; and setting means for presetting the number of incoming calls, which is a condition for prioritizing the connection of the incoming call. When the number of incoming calls measured by the number-of-times measuring means satisfies the number of incoming calls set by the setting means, a connection means for connecting the incoming call is provided. 2. A telephone reception order determining system for determining a priority order to be connected when there are a plurality of incoming conflicts, a ringing time measuring means for measuring a calling time of an incoming call; Setting means for presetting a call time which is a condition for prioritizing connection; and, when the call time measured by the ringing time measuring means satisfies the call time set in the setting means, the incoming call is set. And a connection means for making a connection. 3. A telephone reception order determining system for determining a priority order to be connected when there are a plurality of incoming conflicts, wherein a connection time for measuring a connection time when an incoming call is disconnected without reaching a call state. Measuring means, setting means for presetting a connection time, which is a condition for preferentially connecting an incoming call, and connection time measured by the connection time measuring means being set in the setting means. A connection means for connecting the incoming call when the connection time is satisfied. 4. A call reception order determination system for determining a priority to be connected when there are a plurality of incoming competitions, a call waiting signal detection means for detecting a call waiting signal, and a duration for measuring a duration of the call waiting signal. A measuring means, a setting means for presetting a duration as a condition for preferentially connecting the call by the call waiting signal, and a duration measured by the duration measuring means set to the setting means. A connection means for connecting the incoming call when the duration is satisfied. 5. The system according to claim 1, wherein said setting means sets the number of incoming calls for each piece of telephone number information. 6. The system according to claim 2, further comprising a detecting means for detecting telephone number information when an incoming call is received, wherein said ringing time measuring means is provided for each of said telephone number information. Further measuring the total of the ringing time for incoming calls per unit time determined in advance, the setting means further sets the total ringing time which is a condition for connecting the incoming call with priority. The telephone reception order determination system according to claim 1, wherein the connection time is such that the incoming call is connected even when the total ringing time measured by the ringing time measuring unit satisfies the total ringing time set by the setting unit. . 7. A telephone reception order determination system for determining a priority order to be connected when there are a plurality of incoming competitions, a detecting means for detecting telephone number information when an incoming call is received, and a detecting means for detecting the telephone number information. Number measuring means for measuring the number of incoming calls corresponding to the received telephone number information, ringing time measuring means for measuring the ringing time of the incoming call, and connection time for measuring the connection time when the incoming call is a digital line call Measuring means, call waiting signal detection means for detecting a call waiting signal, duration measuring means for measuring the duration of the call waiting signal, and the number of incoming calls, ringing time, At least one of connection time and duration
Setting means for setting, in advance, conditions for each of the reception orders for receiving the calls with priority, and, when the incoming call satisfies the condition of the reception order set in the setting means, outputting the reception order of the incoming call A telephone reception order determination system, comprising: output means. 8. The system according to claim 7, wherein said setting means sets the condition of the order of reception for each of said telephone number information. 9. The system according to claim 7, further comprising connection means for connecting a call having a higher reception order when there are a plurality of incoming calls. .