JP2017123023A - Order management system, display terminal and display program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order management system, a display device and a display program capable of efficiently guiding a group of customers waiting for their turn.SOLUTION: The order management system includes: a reception terminal provided in a facility with customers waiting for their turn and also connected to a communication network to receive an input operation of turn waiting including an input of the number of customers constituting a group in each group of customers; and a display terminal provided in the facility and also connected to the communication network to acquire information on the number of customers through the communication network and display the number of customers by arranging the number of customers in order of receiving input operations of turn waiting.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a management technique for managing waiting orders of customers in facilities such as restaurants, stores, hospitals, banks, and government offices.

  2. Description of the Related Art Conventionally, in facilities such as restaurants and stores, various systems have been proposed for smoothly providing services in order to customers waiting for their turn.

For example, in Patent Document 1, when waiting information for reservations is input to the waiting management apparatus and the number of reservations is vacant, the order comes from the waiting management apparatus to the reservationer's mobile phone. An order waiting management system for notifying information is disclosed.

JP 2004-94380 A

  For example, some restaurants have various tables with different numbers of seats. In such a restaurant, the hall staff needs to select and guide a table corresponding to the number of customers (number of customers) for each group waiting for the turn. Especially when multiple groups are waiting in order, the hall staff knows the waiting order of each group and the number of customers, and from which table to guide first, it is efficient, that is, the customer waits too much It must be judged instantly whether it can guide without it. Prior to that, it is necessary to preferentially clear the table for guiding customers.

  However, for many hall staff, it is difficult to check the waiting order and the number of customers of the waiting group in the waiting time between customer service. Especially when the customer's waiting space is far from the hall, when a partition is provided between the waiting space and the hall, or when only a group representative is waiting in the waiting space. This makes it more difficult to check the waiting order and the number of customers.

  Therefore, conventionally, the hall staff went to see the records of reception, and the reception staff came to inform the hall staff of the reception status, thereby confirming the waiting order and the number of customers of each group. However, in these cases, each staff member leaves his / her place, so work efficiency is low and troublesome. In addition, methods that rely on staff memory or verbal communication can cause errors.

  The present invention has been made in view of the circumstances described above, and an object thereof is to provide an order management system, a display terminal, and a display program capable of efficiently guiding a group of customers waiting for an order. To do.

  An order management system according to an aspect of the present invention is provided in a facility where customers wait for a turn and connected to a communication network, and for each group of customers, a turn waiting system including an input of the number of customers constituting the group. A receiving terminal that receives an input operation; and is provided in the facility and connected to the communication network, acquires information on the number of customers via the communication network, and receives an input operation waiting for the turn of the number of customers A display terminal arranged in order.

  Further, in the order management system, when an input operation waiting for a new group is received at the reception terminal, the display terminal displays the number of customers constituting the new group in a line. You may add and display at the end of the number of customers.

  In the order management system, the reception terminal further accepts an input operation indicating that a specific group waiting for the order has been guided, and the display terminal indicates an input operation indicating that the specific group has been guided. May be deleted, the number of customers constituting the specific group being displayed may be deleted.

  In the order management system, the display terminal deletes the number of customers constituting the specific group when an input operation waiting for the turn of one or more groups is received following the specific group. Then, the number of customers in the one or more groups may be moved up and displayed.

  The order management system further includes an order management server that stores a management table that is connected to the reception terminal and the display terminal via the communication network, and manages a waiting state for each customer group, The order management server updates the management table based on the input operation waiting for the order, and transmits the updated content to the display terminal. The display terminal counts the number of customers based on the updated content. May be displayed.

  Further, in the order management system, a plurality of equipments each provided with an identification code, wherein a plurality of equipments to be used by the customer are installed in the facility, provided in the facility, via the communication network An information terminal connected to the display terminal and capable of inputting an identification code assigned to each of the plurality of fixtures is further provided, and the display terminal further displays the identification code input to the information terminal. May be.

  A display terminal according to another aspect of the present invention is a display terminal provided in a facility where a customer waits for a turn and used in a turn management system, the turn management system being connected to a communication network, and a group of customers. Each having a receiving terminal that accepts an input operation waiting for a turn including input of the number of customers constituting the group, a communication interface connected to the communication network, and information on the number of customers via the communication network. A display unit that acquires and displays the number of customers arranged in the order of acceptance of the waiting input operations.

  A program according to still another aspect of the present invention is a program that is provided in a facility where a customer waits for a turn and is executed by a display terminal used in the turn management system, wherein the turn management system is connected to a communication network, For each group of customers, a reception terminal that accepts an input operation waiting for an order including an input of the number of customers constituting the group, and obtaining information on the number of customers via the communication network; and A display step of arranging the numbers in order of acceptance of the waiting input operations.

  According to the present invention, since the number of customers in the group waiting for the turn is displayed in the order of acceptance of the input operation waiting for the turn, the staff of the facility refers to the number of the displayed customers, thereby making each group efficient. It is possible to guide well.

It is a figure which shows schematic structure of the order management system which concerns on embodiment of this invention. It is a schematic diagram which shows the example of the plant | facility to which the order management system which concerns on embodiment of this invention is applied. It is a block diagram which shows the main structures of the reception terminal which concerns on embodiment of this invention. It is the figure which illustrated the mode switching window. It is the figure which illustrated the operation screen (acceptance operation screen) in customer mode. It is the figure which illustrated the operation screen (status operation screen) in shop assistant mode. It is a block diagram which shows the main structures of the display terminal which concerns on embodiment of this invention. It is a schematic diagram which shows the example of the screen displayed on a display terminal. It is a block diagram which shows the main structures of the order management server which concerns on embodiment of this invention. It is a schematic diagram which shows the example of the screen displayed on a portable information terminal. It is a sequence diagram which shows operation | movement of the order management system which concerns on embodiment of this invention. It is the figure which illustrated the customer number input screen. It is the figure which illustrated the reception completion screen.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

Embodiments In this embodiment, a restaurant is described as an example of a facility that manages waiting for a turn. However, the present invention is not limited to this, but is not limited to a restaurant such as a bar or cafe, a store, an amusement facility, a table, a counter, or a game table. It can be applied to any facility that provides services by using customers' equipment.

(1) Configuration of Embodiment FIG. 1 is a diagram illustrating a schematic configuration of an order management system 1 according to the present embodiment.
The order management system 1 is a system that manages waiting orders of customers who visit a facility such as a restaurant. As shown in the figure, the order management system 1 waits for an order, a reception terminal 100 that accepts an input operation waiting for each group for each customer group, a printer 200 that prints a waiting receipt slip (number ticket). A display terminal 300 for displaying the number of customers making up each group, an order management server 400 for managing the waiting state, and a portable information terminal 500. Among these, the reception terminal 100, the display terminal 300, the order management server 400, and the portable information terminal 500 are connected via a communication network N.

  Here, when referring to a group of customers in the present embodiment, the number of customers constituting the group (hereinafter also referred to as the number of customers) is not limited. For example, even when a customer visits a store, it is called a group.

  The communication network N includes a communication network that can transmit and receive information to and from the reception terminal 100, the display terminal 300, the order management server 400, and the portable information terminal 500. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth, WiFi (Wireless Fidelity), other communication lines, a combination thereof, or the like. Regardless of whether it is wired or wireless.

  In FIG. 1, the reception terminal 100 and the printer 200 are illustrated one by one. However, the present invention is not limited to this, and a plurality of reception terminals 100 and printers 200 may be provided and connected to the communication network N. For example, a plurality of reception terminals 100 and printers 200 may be installed in one restaurant, or one or more reception terminals 100 and printers 200 may be installed in a plurality of restaurants in the same series. The reception terminal 100 is given a facility ID as identification information for specifying the facility where the reception terminal 100 is installed.

  In FIG. 1, only one display terminal 300 is displayed. However, the present invention is not limited to this, and one or more display terminals 300 may be installed in one facility. The display terminal 300 is also given a facility ID for specifying the facility where the display terminal 300 is installed.

  FIG. 2 is a schematic diagram showing an example of a facility to which the order management system 1 is applied, and shows the inside of the restaurant. The restaurant 2 shown in FIG. 2 includes an entrance 21 to the restaurant 2, a cashier counter 22 in which a cash register device is installed, a kitchen 23 for preparing food to be provided to the customer, and a customer who drinks himself. A drink bar 24 to be prepared, a plurality of (for example, ten) tables 25 used by customers who are eating and drinking, and a partition 26 are installed.

  Each table 25 is given a number (table number) from 1 to 10 as an identification code. Hereinafter, the table 25 to which the table number “1” is assigned is referred to as “1 table”. The same applies to the other tables 25. Here, the identification code is not limited to Arabic numerals, and identifiable numerals, characters, symbols, etc., such as Chinese numerals, alphabets, kana such as “Iroha”, names or marks of flowers, animals, etc., are used. be able to.

  The number of seats in each table 25 is set for each table. In this embodiment, 1 table, 4 tables, 5 tables and 8 tables can seat up to 4 people, 2 tables, 3 tables, 6 tables and 7 tables can seat up to 2 people, 9 tables and 10 tables can seat up to 10 people.

  The partition 26 divides the waiting space 2a where customers who have entered the store are waiting from the hall 2b where the tables 25 are arranged.

  In the order management system 1 shown in FIG. 1, the reception terminal 100 and the printer 200 are installed at a position that is easily noticeable by the customer who entered the store and is easily operated by the customer. Specifically, it is installed near the entrance 21 or in the waiting space 2a. Alternatively, the reception terminal 100 and the printer may be installed near the cashier counter 22.

  The display terminal 300 is installed at a position that is easily noticed by hall staff who perform customer service. Usually, the hall staff goes back and forth between the kitchen 23 and the hall 2b, so it is preferable to install the display terminal 300 on the wall that partitions the kitchen 23 or above the drink bar 24. The portable information terminal 500 is installed in the vicinity of the cashier counter 22 so that the cashier staff can easily operate it.

  FIG. 3 is a block diagram illustrating a main configuration of the reception terminal 100. The reception terminal 100 can transmit and receive data to and from other communication devices via the communication network N such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). Any terminal device can be used. In the present embodiment, the reception terminal 100 is used by installing a dedicated application on the tablet terminal.

  The reception terminal 100 includes a communication interface 110, an input unit 120, a display unit 130, a storage unit 140, and a processor 150.

  The communication interface 110 is a hardware module for connecting the reception terminal 100 to the communication network N and communicating with other communication devices on the communication network N. The communication interface 110 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The input unit 120 is an input device such as various operation buttons and the touch panel 121, and accepts input such as acceptance of waiting for a new customer's turn and dismissal of a customer's turn waiting list.

  The display unit 130 is configured by, for example, a liquid crystal display, and displays an operation screen for receiving a waiting order, a customer waiting list, and the like.

  The storage unit 140 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage unit 140 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage unit 140 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 110. In addition to these various programs and various data, the storage unit 140 stores an order management application AP1 for managing the waiting order of customers by being executed by the processor 150.

  The processor 150 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage unit 140 to execute the program of the reception terminal 100. Centrally control each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The functional unit realized by the processor 150 executing the order management application AP1 includes a customer mode execution unit 151 for executing a customer mode for causing a customer to operate the reception terminal 100, and a reception staff 100 for a restaurant staff. There is a clerk mode execution unit 152 that executes a clerk mode to be operated, and a mode switching unit 153 that switches between a customer mode and a clerk mode.

  FIG. 4 is a diagram illustrating a mode switching window displayed on the display unit 130 under the control of the mode switching unit 153. As shown in FIG. 4, the mode switching window M1 includes a customer mode selection button m11 for selecting a customer mode, a salesclerk mode selection button m12 for selecting a salesclerk mode, and a change for determining a mode change. A button m13 and an operation button m14 for closing the mode switching window M1 are provided.

  The mode switching operation is performed by a person having operation authority such as a facility manager or a store clerk. When a person having the operation authority inputs the correct facility ID and passcode to the receiving terminal 100 and succeeds in authentication, the mode switching unit 153 causes the display unit 130 to display the mode switching window M1 shown in FIG. When the person having the operation authority operates the touch panel 121 to select either the customer mode or the clerk mode and closes the mode switching window M1, the selected mode is set in the receiving terminal 100. That is, the selected one of the customer mode execution unit 151 and the clerk mode execution unit 152 starts the operation.

<Customer mode>
The customer mode is a mode in which an outline of the current waiting state is displayed and a customer can operate the touch panel 121 to accept a new waiting input operation including the number of customers.

  FIG. 5 is a diagram illustrating an operation screen displayed on the display unit 130 under the control of the customer mode execution unit 151, and shows a reception operation screen M <b> 2 that accepts a new turn waiting by operating the touch panel 121. The reception operation screen M2 displays a waiting list display field m21 in which a list of waiting customer groups (waiting list) is displayed, and the number of waiting groups (number of waiting groups). A waiting group number display field m22 and a reception start button m23.

  The customer mode execution unit 151 displays the reception operation screen M2 illustrated in FIG. 5 on the display unit 130, and also receives information about the latest order wait status (hereinafter referred to as status information) from the order management server 400. The waiting list and the number of waiting groups are updated based on the information.

  In addition, when a predetermined operation (for example, a tap operation) is performed on the reception start button m23, the customer mode execution unit 151 starts reception of a new waiting order and generates reception information. In addition to transmitting to the management server 400, the printer 200 is caused to output a receipt slip (number table) in which a waiting number is written.

<Clerk mode>
The store clerk mode is a mode in which the turn waiting status of each group waiting for the turn is displayed and a staff member operates the touch panel 121 to accept a turn waiting update instruction.

  FIG. 6 is a diagram exemplifying an operation screen displayed on the display unit 130 under the control of the store clerk mode execution unit 152, and shows a status operation screen M3 that accepts an update of the waiting state by operating the touch panel 121. . The status operation screen M3 includes a list display field m31 in which a waiting list of customer groups is displayed. The order waiting list is managed by a reception number assigned to each group waiting for the order.

  In each line of the list display column m31, the reception number, the reception time, the number of customers, and the current status are displayed in the order of the reception number. In the present embodiment, an operation button group m32 for updating the order waiting status displayed in each row is displayed for each reception number by a predetermined operation. As an operation for displaying the operation button group m32, for example, an operation of swiping from the right to the left the row to be updated in the waiting state is listed. FIG. 6 shows a state in which the operation button group m32 is displayed for the row with the receipt number 4.

  In the operation button group m32, “Cancel” means that the waiting for the order is canceled, and “Change” means that the details of the waiting for the order (such as the number of customers) once entered are changed. Further, “calling” means notifying the customer that the turn has come by telephone or e-mail, and “guidance” means actually guiding the customer who has come in turn. Note that the waiting status update operation is not limited to “Cancel”, “Change”, “Call”, and “Guidance”, but is set and changed as appropriate by the administrator etc. according to the business form of the facility. It is possible.

  Upon receiving the latest status information from the order management server 400, the clerk mode execution unit 152 updates the waiting list displayed on the status operation screen M3 based on the received status information.

  Further, when any of the operation button group m32 on the status operation screen M3 is tapped, the clerk mode execution unit 152 generates update instruction information indicating an update instruction for the waiting state and manages the order via the communication network N. Send to server 400.

  It is also possible to accept a new customer in the clerk mode. In this case, when a predetermined operation (for example, a tap operation) is performed on the accept button m33, the clerk mode execution unit 152 performs a new accepting operation. Let it begin. In the clerk mode, the clerk operates the reception terminal 100 while the clerk interacts with the customer.

  One such reception terminal 100 may be prepared in a facility such as the restaurant 2 and used while switching between the customer mode and the clerk mode. Alternatively, a plurality of reception terminals 100 may be prepared, and the reception terminal 100 used exclusively for the customer mode and the reception terminal 100 used exclusively for the store clerk mode may be separated. In this case, the reception terminal 100 used exclusively for the clerk mode may be installed at the cashier counter 22.

  A printer 200 is connected to the reception terminal 100 by a wired cable or wirelessly. In response to an operation on the receiving terminal 100, the printer 200 issues a waiting receipt ticket (number ticket) or the like. Depending on the facility, a coupon may be issued in addition to the reception slip.

  FIG. 7 is a block diagram showing the main configuration of the display terminal 300. The display terminal 300 can be any terminal device that can receive data from other communication devices via the communication network N and can display information based on the received data, such as a tablet terminal or an inner digital signage (electronic signage). Can be used. In the present embodiment, the display terminal 300 is used by installing a dedicated application on the tablet terminal.

  The display terminal 300 includes a communication interface 310, a display unit 320, a storage unit 330, and a processor 340. The communication interface 310 is a hardware module for connecting the display terminal 300 to the communication network N and communicating with other communication devices. The display unit 320 is configured by a liquid crystal display or the like.

  The storage unit 330 stores a display application (display program) AP2 for displaying information based on data received from the order management server 400 and the portable information terminal 500 by being executed by the processor 340. Various data used during execution, specifically, display data is stored.

  The processor 340 includes an arithmetic logic unit such as a CPU and various registers, and centrally controls each unit of the display terminal 300 by executing the display application AP2 stored in the storage unit 330. Based on the data received from 400 and portable information terminal 500, the display unit 320 can display information in a predetermined format.

  FIG. 8 is a schematic diagram illustrating an example of a screen displayed on the display terminal 300. The screen M4 shown in FIG. 8 is a table on which the number of customers of each group waiting for the turn is displayed in the order received, and the table number of the table 25 that can be cleaned (lowered table) is displayed. Number display area m42. Here, the table 25 that can be cleaned up is a table 25 used by a group that has finished accounting at the checkout counter 22 and has left the restaurant 2.

  In the present embodiment, the value displayed at the left end of the customer number display area m41 is set to indicate the number of customers in the first group waiting for the turn. That is, in the case of FIG. 8, it means that the customer is waiting for the turn in the order of 4, 6, 2, 3 from the top. The order of the number of customers is not limited to this. For example, the number of customers in each group may be arranged so that the number of customers in the first group waiting for the turn is at the right end, or the number of customers in each group may be arranged vertically. In short, it is only necessary that the hall staff looking at the customer number display area m41 can grasp how many customers are waiting in what order.

  In the customer number display area m41, a number for displaying the number of customers may be set in advance. For example, in the case of FIG. 8, it is possible to display the number of customers in the group from the head waiting for the turn to the fifth place. If the number of groups waiting for the turn is less than five, the number of customers may be displayed left justified and a blank may be generated. On the other hand, if the number of groups waiting for the turn exceeds five, the number of customers in the sixth and subsequent groups may not be displayed. In this case, when the leading group is guided to the table 25, the rank of the following group is advanced, and the number of customers in the sixth and subsequent groups is sequentially displayed in the customer number display area m41.

  FIG. 9 is a block diagram showing the main configuration of the order management server 400. As illustrated in FIG. 9, the order management server 400 includes a communication interface 410, a storage unit 420, and a processor 430.

  The communication interface 410 is a hardware module for connecting the order management server 400 to the communication network N and communicating with other communication devices on the communication network N. The communication interface 410 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage unit 420 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory. The storage unit 420 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage unit 420 stores various programs including an operating system program and a driver program and various data used during the execution of these programs. Specifically, the storage unit 420 stores an order management program PR1 to be executed by the processor 430 and an order management database DB1 used during execution of this program.

  The order management database DB1 is a database for managing the reception terminal 100 for each facility, and includes a client management table TA1 and a status management table TA2.

  In the client management table TA1, a unique ID and a passcode (account) are registered in association with each facility. For example, when the order management system 1 is applied to a restaurant having a plurality of branches, “ID: A1...”, “Pass code: AA2. "Is set. The ID and passcode for each facility are set, for example, by an administrator who performs management waiting in each facility at the time of system introduction. When a plurality of reception terminals 100 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used according to predetermined conditions.

  In the status management table TA2, a waiting list for each facility is registered. This waiting list includes the reception number given to each group waiting for the turn, the number of customers, and the waiting state (status information). In addition, what kind of information is included in the status information can be appropriately set and changed by an administrator of each facility. The registered contents of the status management table TA2 are changed based on the reception information transmitted from the reception terminal 100 and the status update instruction information.

  The processor 430 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various programs stored in the storage unit 420 to execute the order management server 400. Central control of each part. Further, the processor 430 realizes an order management function in cooperation with the reception terminal 100 and the display terminal 300 by executing the order management program PR1.

  Specifically, when receiving reception information or status update instruction information from the reception terminal 100, the processor 430 updates the status management table TA2 according to the received reception information or update instruction information, and updates the contents of the waiting list. The list update information is transmitted to the display terminal 300. The list update information includes information such as the number of customers of the group newly added to the waiting list and the reception number of the group whose status has been changed to already guided.

  Referring to FIG. 1 again, the portable information terminal 500 is a terminal on which the cashier staff performs an input operation in order to communicate that the customer has left the facility. As the portable information terminal 500, any information terminal that can transmit and receive data to and from the display terminal 300 via the communication network N, such as a smartphone, a cellular phone, and a personal digital assistant (PDA), may be used. it can. The portable information terminal 500 includes a processor, an input device such as various operation buttons and a touch panel, a display device such as a liquid crystal display, a communication interface for connecting to the communication network N, and a storage resource such as a disk drive or a semiconductor memory.

  FIG. 10 is a schematic diagram illustrating an example of a screen displayed on the display device of the portable information terminal 500. A screen M5 shown in FIG. 10 includes a table number input area m51 in which a table number can be input, and an input button m52 for confirming the table number.

(2) Operation | movement of embodiment Next, operation | movement of the order management system 1 is demonstrated taking the restaurant 2 shown in FIG. 2 as an example. FIG. 11 is a sequence diagram showing the operation of the order management system 1.

  A customer who visits the restaurant 2 performs an input operation by viewing the reception operation screen M2 (see FIG. 5) displayed on the reception terminal 100 and tapping the reception start button m23. At this time, when a plurality of customers visit the group, only one representative of the group needs to perform an input operation. Further, instead of the customer, the storefront staff may operate the reception terminal 100.

  FIG. 12 is a diagram illustrating a customer number input screen M6 displayed on the reception terminal 100 following the reception operation screen M2. When the customer operates the numeric keypad m61 to input the number of people in his / her group in the customer number input field m62 and taps the confirmation button m63, the customer number is input to the reception terminal 100 and the reception is completed. Thereafter, the reception terminal 100 may display a reception completion screen M7 illustrated in FIG. 13 and notify the customer of the reception number and the guidance order by a message m71.

  When the reception terminal 100 detects a series of input operations on the touch panel 121 (step S10: Yes), the reception terminal 100 generates new queued reception information including the number of customers and transmits the reception information to the order management server 400 via the communication network N ( Step S11). For example, in the case of FIG. 13, reception information of three customers is generated and received as the reception number 7.

  Subsequently, the reception terminal 100 causes the printer 200 to issue a number ticket (step S12). At this time, the reception terminal 100 may guide the usage method of the issued number ticket on the reception completion screen M7 illustrated in FIG. For example, by reading a QR code (registered trademark) printed on a number ticket with a personal digital assistant or the like, a customer can receive a call status confirmation service or a mail or telephone call service.

  On the other hand, when the reception terminal 100 does not detect an input operation on the touch panel 121 (step S10: No), the process proceeds to step S13.

  When the staff can guide the customer to the table 25, the staff displays the status operation screen M3 (see FIG. 6) on the reception terminal 100 and performs a status change operation. Specifically, the operation button group m32 is displayed by swiping the top line of the waiting list, and for example, the operation button indicating “guidance” is tapped.

  When receiving the status change operation (step S13: Yes), the reception terminal 100 generates status update instruction information and transmits it to the order management server 400 via the communication network N (step S14).

  In addition, the reception terminal 100 executes processing according to the tapped operation button. For example, when “Guidance” is tapped with respect to the top-order reception number (for example, reception number “4”), the reception terminal 100 deletes the top line from the waiting list and advances the rank of subsequent lines. Are displayed on the status operation screen M3. Alternatively, when “call” is tapped, a call mail is sent to the mail address associated with the reception number that is the operation target, or a call is made.

  On the other hand, when the reception terminal 100 does not detect the status change operation (step S13: No), the process proceeds to step S15.

  When receiving the reception information or the update instruction information from the reception terminal 100 (step S20: Yes), the order management server 400 updates the status management table TA2 based on the received information (step S21). For example, when reception information is received, a new line is added to the waiting list and the reception number and the number of customers are registered. When the update instruction information is received, the registered status is changed according to the update instruction.

  Subsequently, the order management server 400 transmits list update information to the display terminal 300 based on the updated status management table TA2 (step S22). The list update information includes the contents updated in step S21, that is, the reception number and number of customers of the group that has been newly accepted for waiting, and the reception number of the group guided in the table 25.

  On the other hand, when the order management server 400 receives neither the reception information nor the update instruction information (step S20: No), the process proceeds to step S23.

  When receiving the list update information from the order management server 400 (step S30: Yes), the display terminal 300 displays the number of customers displayed in the customer number display area m41 of the screen M4 (see FIG. 8) based on the received list update information. Update display is performed (step S31).

  As an example, when the number of customers from the head group waiting for the turn is 4, 6, or 2, the numbers “4”, “6”, and “2” indicating the number of customers in each group are displayed in the customer number display area m41. They are displayed side by side from the left. Here, when a waiting order for a group of three people is newly added, the number “3” is additionally displayed in the last frame m43 in the customer number display area m41 at this stage.

  As another example, when the status of the first group waiting for the turn is changed to “guidance”, the number “4” at the left end of the customer number display area m41 is deleted and the numbers “6” and “2” arranged on the right are deleted. ”And“ 3 ”are shifted to the left by one frame while maintaining the arrangement order.

  On the other hand, when the display terminal 300 does not receive the list update information from the order management server 400 (step S30: No), the process proceeds to step S32.

  When the portable information terminal 500 detects a registered input operation (step S40: Yes), it transmits the entered table number as registered information to the display terminal 300 (step S41). Here, the registered input operation is an operation of inputting a table number in the table number input area m51 of the screen M5 shown in FIG. 10 and tapping the input button m52 to confirm. The cashier staff performs a registered input operation on the table number of the table 25 used by the customer who has exited after completing the transaction. On the other hand, when the registered input operation is not detected (step S40: No), the process proceeds to step S42.

  When receiving the registered information (step S32: Yes), the display terminal 300 updates and displays the table number displayed in the table number display area m42 on the screen M4 (see FIG. 8) based on the received registered information. (Step S33). The newly added table numbers are displayed in a left-justified manner in the table number display area m42.

  On the other hand, when the display terminal 300 does not receive the registered information from the portable information terminal 500 (step S32: No), the process proceeds to step S34.

  Thereafter, when the order management system 1 continues to operate (steps S15, S23, S34, S42: No), the processing of the receiving terminal 100, the order management server 400, the display terminal 300, and the portable information terminal 500 is performed in step S10. , S20, S30, S40. On the other hand, when the order management system 1 ends the operation (steps S15, S23, S34, S42: Yes), the processes of the reception terminal 100, the order management server 400, the display terminal 300, and the portable information terminal 500 are also ended.

  Next, the operation of the staff in the restaurant 2 to which the order management system 1 is applied will be described. The hall staff provides services to customers while referring to the display terminal 300 as needed. Specifically, referring to the customer number display area m41 shown in FIG. 8, the table 25 that guides customers in consideration of the number of customers in the group waiting for the turn and the order, and the number of seats in each table 25 is considered. To decide. For example, in the case of FIG. 8, the number of customers in the first group is 4, and the number of customers in the next group is 6, so when 5 tables with 4 seats and 9 tables with 10 seats are available , Guide the top group to 5 tables instead of 9 tables. In this manner, the hall staff can perform customer service while predicting the destination by referring to the customer number display area m41.

  In addition, the hall staff refers to the table number display area m42, grasps the table 25 that can be cleaned up, and then refers to the customer number display area m41 to obtain the table 25 corresponding to the number of customers in the waiting group. Clear up preferentially. For example, if 2 tables with 2 seats, 8 tables with 4 seats, and 10 tables with 10 seats are possible, the number of customers in the first group is 4, and the next group Considering that the number of customers is six, preferentially clean up 8 tables, and then clean up 10 tables. As described above, the hall staff can perform work with appropriate priorities by referring to the customer number display area m41 and the table number display area m42.

  After the table number table 25 displayed in the table number display area m42 is cleared, the hall staff performs a predetermined operation on the display terminal 300, whereby the table number is erased from the table number display area m42. It's also good. Specifically, an operation of tapping a table number displayed in the table number display area m42 may be mentioned.

  Here, in the above embodiment, only the table number is displayed in the table number display area m42. However, the number of seats of the table 25 to which the table number is attached may be displayed together with the table number. In this case, even a staff member who has just worked for the restaurant 2 for the first time can grasp the number of seats in each table 25 and can easily determine the table 25 to be preferentially cleared.

  Alternatively, the processor 340 of the display terminal 300 compares the order of the number of customers in the customer number display area m41 and the number of seats of the table 25 that can be cleaned up, thereby determining the priority order for cleaning up the table 25 and giving it the highest priority. The table numbers of the table 25 to be cleared may be highlighted, or the order of table numbers may be changed according to the priority order.

  In the above embodiment, the display terminal 300 displays the number of customers based on the list update information transmitted from the order management server 400. However, the number of customers in the group waiting for the order directly from the reception terminal 100 is displayed. Alternatively, the reception number of the guided group may be received to update and display the number of customers.

DESCRIPTION OF SYMBOLS 1 ... Order management system 2 ... Restaurant 2a ... Waiting space 2b ... Hall 21 ... Entrance 22 ... Cash register 23 ... Kitchen 24 ... Drink bar 25 ... Table 26 ... Partition 100 ... Reception terminal 110 ... Communication interface 120 ... Input part 121 ... Touch panel 130 ... Display unit 140 ... Storage unit 150 ... Processor 151 ... Customer mode execution unit 152 ... Clerk mode execution unit 153 ... Mode switching unit 200 ... Printer 300 ... Display terminal 310 ... Communication interface 320 ... Display unit 330 ... Storage unit 340 ... Processor 400 ... Order management server 410 ... Communication interface 420 ... Storage unit 430 ... Processor 500 ... Personal digital assistant N ... Communication network AP1 ... Order management application AP2 ... Display application DB1 ... Order management database P 1 ... the order management program TA1 ... client management table TA2 ... status management table

Claims (8)

A reception terminal that is provided in a facility where a customer waits for a turn and is connected to a communication network and that receives an input operation waiting for a turn including an input of the number of customers constituting the group;
A display terminal that is provided in the facility and connected to the communication network, obtains information on the number of customers via the communication network, and displays the number of customers side by side in the order of acceptance of the waiting input operations;
Order management system comprising.   The display terminal adds the number of customers constituting the new group to the end of the number of customers displayed side by side when an input operation waiting for a new group is accepted at the reception terminal. The order management system according to claim 1, wherein the order management system is displayed. The reception terminal further receives an input operation for guiding a specific group waiting for a turn,
The order management system according to claim 1 or 2, wherein, when an input operation indicating that the specific group has been guided is received, the display terminal deletes the number of customers constituting the specific group being displayed. .   When the display terminal receives an input operation waiting for the turn of one or more groups following the specific group, the display terminal deletes the number of customers constituting the specific group, and The order management system according to claim 3, wherein the number of customers in the group is moved up and displayed. An order management server connected to each of the reception terminal and the display terminal via the communication network and storing a management table for managing a waiting state for each group of customers;
The order management server updates the management table based on the input operation waiting for the order, and transmits the updated content to the display terminal.
The order management system according to claim 1, wherein the display terminal displays the number of the customers based on the updated content. A plurality of fixtures each provided with an identification code, and a plurality of fixtures to be used by the customer are installed in the facility,
An information terminal provided in the facility, connected to the display terminal via the communication network, and capable of inputting an identification code assigned to each of the plurality of fixtures;
The order management system according to any one of claims 1 to 5, wherein the display terminal further displays the identification code input to the information terminal. A display terminal provided in a facility where a customer waits for a turn and used in a turn management system,
The order management system includes a reception terminal that is connected to a communication network and receives an input operation waiting for an order including an input of the number of customers constituting the group for each group of customers.
A communication interface connected to the communication network;
Obtaining information on the number of customers via the communication network, and displaying the number of customers side by side in the order of acceptance of the input operation waiting for the turn,
A display terminal comprising: There is a display program that is provided in a facility where customers wait for a turn and is executed by a display terminal used in a turn management system,
The order management system includes a reception terminal that is connected to a communication network and receives an input operation waiting for an order including an input of the number of customers constituting the group for each group of customers.
Obtaining information on the number of customers via the communication network;
A display step for displaying the number of customers in the order of acceptance of the waiting input operations;
Display program including

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