JP2017102856A - Sales processing system and sales processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a sales processing system capable of achieving an extensible register system.SOLUTION: The sales processing system for performing a series of sales processing in a commercial transaction, includes: external auxiliary device discrimination means 211 that discriminates the type of external auxiliary devices connected to the sales processing system; and processing mode selection means 212 that controls to select the operation mode: i.e., a first processing mode in which the operation of the series of sales processing in the sales processing system is carried out by a clerk; or a second processing mode in which at least a part of the series of the sales processing is carried out by a client depending on the type of the external auxiliary device.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a sales processing apparatus and sales processing method for performing sales processing in a commercial transaction.

  Conventionally, a registration system that realizes a face-to-face registration system and a self-registration system by switching modes with the same apparatus configuration has been developed (see Patent Document 1).

  In the technique described in Patent Document 1, the display unit 3 is attached to the main body 2 via the attachment mechanism 7 so that the display direction can be changed, and the detection of detecting the display direction of the display unit 3 with respect to the main body 2 is detected. Means are provided. Then, according to the detection result of the detection means, the accounting mode is switched between a clerk mode in which a series of commercial transactions are performed by a store clerk's operation and a self mode in which a series of commercial transactions are performed by a customer's operation.

JP 2011-054128 A

  However, in the technique described in Patent Document 1, since the configuration of the apparatus is determined in advance, it can only be used in the form of a specific store. That is, since the extensibility of the apparatus is not taken into consideration, it is difficult to apply the present invention to various store forms with one configuration.

  The present invention has been made in view of the above problems, and an object of the present invention is to provide a sales processing apparatus and a sales processing method capable of realizing a cash register system with higher expandability.

In order to solve the above problems, a sales processing apparatus according to the present invention provides:
A sales processing device for performing a series of sales processing in commerce,
Determining means for determining the type of external auxiliary device connected to the sales processing device;
Depending on the type of the external auxiliary device, a series of sales processing in the sales processing device is performed in a first processing mode that is operated by a store clerk, or a second for causing the customer to perform at least a part of the series of sales processing. Control means for controlling whether to perform processing mode;
A sales processing apparatus characterized by comprising:

  According to the present invention, a cash register system with higher expandability can be realized.

1 is a schematic configuration diagram of a cash register system using a sales processing apparatus according to a first embodiment of the present invention. It is a schematic block diagram of the sales processing apparatus which concerns on 1st Embodiment of this invention. 1 is a logical block diagram of a sales processing apparatus according to a first embodiment of the present invention. It is a data structural example of the data for process mode selection. It is an example of the flowchart which shows a process mode determination process. FIG. 2 is a configuration example of a registration system in each processing mode, (a) is a configuration example of a face-to-face registration system, (b) is a configuration example of a semi-self system, and (c) is a configuration example of a full self system. It is an example of the flowchart which shows the sales process by face-to-face mode. It is an example of the sales registration screen in face-to-face mode. It is an example of the flowchart which shows the sales process by a semi self mode. It is an example of the sales registration screen in semi-self mode. It is an example of the flowchart which shows the sales process by a full self mode. It is an example of the sales registration screen in full self mode. It is a schematic block diagram of the cash register system using the sales processing apparatus which concerns on 2nd Embodiment of this invention. It is a schematic block diagram of the sales processing apparatus which concerns on 2nd Embodiment of this invention. It is a logic block diagram of the sales processing apparatus which concerns on 2nd Embodiment of this invention. It is a data structural example of the data for process mode selection. It is a structural example of the cash register system in each processing mode, (a) is a structural example of a face-to-face cash register system, (b) is a structural example of a self system. It is an example of the flowchart which shows the sales process by face-to-face mode. It is an example of the flowchart which shows the sales process by self mode. It is a logic block diagram of a sales processing device concerning a modification.

DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments for carrying out the present invention will be described in detail with reference to the drawings as appropriate.
Each figure is only schematically shown so that the invention can be fully understood. Therefore, the present invention is not limited to the illustrated example. In addition, in each figure, about the same component or the same component, the same code | symbol is attached | subjected and those overlapping description is abbreviate | omitted.

[First Embodiment]
<< Configuration of Sales Processing Device According to First Embodiment >>
With reference to FIG. 1, the sales processing apparatus 1 which concerns on 1st Embodiment is demonstrated. FIG. 1 is a schematic configuration diagram of a cash register system S1 using a sales processing apparatus 1 according to the first embodiment.
The cash register system S1 is realized by connecting at least one external auxiliary device 2 to the sales processing device 1.

  The sales processing apparatus 1 performs (mainly) a series of sales processing in commercial transactions. The sales process may be a process related to a commercial transaction, such as a product registration process, a checkout process, a sales management process, and the like. The sales processing device 1 can operate in a plurality of different processing modes depending on the type of the external auxiliary device 2 to be connected. Depending on the processing mode, the person who operates the sales processing apparatus 1 may be a store clerk or a customer. Therefore, in the following, there are cases where persons who operate the sales processing apparatus 1 are collectively referred to as operators without being distinguished. The processing mode of the sales processing apparatus 1 includes, for example, “face-to-face mode” and “self mode”.

The face-to-face mode is a mode in which a series of sales processing using the sales processing device 1 is performed only by operation by a store clerk, and may be referred to as “first processing mode” below.
The self mode is a mode in which at least a part of a series of sales processing using the sales processing device 1 is performed by an operation by a customer, and may be referred to as a “second processing mode” below.

  A hardware configuration of the sales processing apparatus 1 is shown in FIG. FIG. 2 is a schematic configuration diagram showing the sales processing device 1 in the first embodiment. In the first embodiment, a tablet cash register is assumed as the sales processing device 1. The sales processing device 1 includes a connection unit 11, a touch display 12, a storage unit 13, and a control unit 14. These components of the sales processing apparatus 1 are connected to each other via an internal bus and input / output circuits (not shown) so as to communicate with each other.

  The connection unit 11 is connected to the connection unit 2 a included in the external auxiliary device 2, and connects the sales processing device 1 and the external auxiliary device 2. The connection method by the connection part 11 is not specifically limited, For example, what is necessary is just to connect by a physical and electrical means. Therefore, the connection between the sales processing device 1 and the external auxiliary device 2 is not limited to a direct connection and may be an indirect connection. For example, another external auxiliary device 2 may be connected to the external auxiliary device 2 connected to the sales processing device 1. Further, the connection is not limited to a wired connection, and connection by wireless communication may be used. The control unit 14 communicates various information with the external auxiliary device 2 via the connection unit 11.

The touch display 12 is, for example, a touch panel laminated on the surface of a display that is a liquid crystal display device. The touch display 12 displays various information (product name, amount, etc.) in a series of sales processing and accepts a touch operation input by an operator.
The storage unit 13 is configured by, for example, an HDD (Hard Disk Drive) or an SSD (Solid State Drive), and stores various files regarding a series of sales processing.

The control unit 14 includes a CPU (Central Processing Unit) 14a, a RAM (Random Access Memory) 14b, and a ROM (Read Only Memory) 14c.
The CPU 14a is a central control device and controls the sales processing device 1 as a whole.
The RAM 14b is temporary storage means used by the CPU 14a, and temporarily stores image data and various variables related to programs executed by the CPU 14a.
The ROM 14c is a non-volatile storage unit and stores a program executed by the CPU 14a.

  The external auxiliary device 2 assists a series of sales processing in a commercial transaction performed mainly by the sales processing device 1. The external auxiliary device 2 includes a connection unit 2 a and can be connected to the sales processing device 1. The external auxiliary device 2 may be any device that can assist a part of the sales process, and the types thereof may be various. The type of the external auxiliary device 2 may be, for example, a drawer 2A, a scanner 2B, a printer 2C, a customer display 2D, a settlement device 2E, a ticket printer 2F, a customer scanner 2G, as shown in FIG.

The drawer 2A is a drawer that stores banknotes, money, cash vouchers, etc. that are handled at the time of accounting for handled products. The drawer 2A is opened by sliding toward the near side by an opening operation by a store clerk.
The scanner 2B is for acquiring information on a product to be registered. The scanner 2B is, for example, a barcode reader, and reads a barcode attached to a product by an operation of registering the product by a store clerk.
The printer 2C prints the contents of the accounting (product name, amount, etc.) on the receipt.

The customer display 2D is, for example, a liquid crystal display device and is installed facing the customer side. The customer display 2D displays information (product name, amount, etc.) relating to the accounting for the handled product to the customer.
The settlement apparatus 2E is an apparatus that acquires information related to the amount of the commodity registered from the sales processing apparatus 1 and performs a settlement process. The settlement apparatus 2E includes, for example, a bill insertion port, a bill discharge port, a currency insertion port, and a currency discharge port formed in the housing, and a storage unit that stores bills, money, and the like inside the housing. The settlement apparatus 2E, for example, discharges it from the banknote outlet and the money outlet as a change by subtracting the total amount registered from the deposit. The settlement apparatus 2E notifies the sales processing apparatus 1 of the result of the settlement process after the settlement process.

The ticket printer 2F prints the contents of the product registered for the product on the ticket. The printed ticket is used as a meal ticket, for example.
The customer scanner 2G is for acquiring information on a product to be registered. The customer scanner 2G is, for example, a barcode reader, and reads a barcode attached to a product by an operation of product registration by a customer.

With reference to FIG. 3, the function of the sales processing apparatus 1 according to the first embodiment will be described. FIG. 3 is a logical block diagram of the sales processing apparatus 1 in the first embodiment.
The CPU 14a of the sales processing apparatus 1 implements the processing mode control unit 21 and the processing mode-specific control unit 22 as the processing unit 20 by executing a program (not shown) stored in the ROM 14c. The processing unit 20 refers to the processing mode selection data 131, the product content data 132, and the sales master 133 stored in the storage unit 13.

  The processing mode selection data 131 is data used for selecting a processing mode. For example, the processing mode selection data 131 may correspond to processing mode identification information and combination information of the external auxiliary device 2. An example of the data structure of the processing mode selection data 131 is shown in FIG.

  The processing mode identification information may be information that identifies the processing mode, and here, the name of the processing mode is assumed. The processing mode identification information includes, for example, “face-to-face mode” and “self mode”. The face-to-face mode (first processing mode) is a mode in which a series of sales processing using the sales processing device 1 is performed only by operation by a store clerk. The self mode (second processing mode) is a mode in which at least a part of a series of sales processing using the sales processing device 1 is performed by an operation by a customer. The self mode is a “semi-self mode” in which a part of a series of sales processing using the sales processing device 1 is performed by the customer, and a “full” mode in which the customer performs all of the series of sales processing using the sales processing device 1. It may be divided into “self mode”. The semi-self mode is the third processing mode, and the full self mode is the fourth processing mode.

The combination information is information indicating a combination of the external auxiliary devices 2 in each processing mode.
Here, “drawer”, “drawer, printer”, “drawer, scanner”, “drawer, printer, scanner”, and the like are stored in association with the facing mode.
In addition, “settlement device”, “settlement device, printer”, “settlement device, printer, customer display”, etc. are stored in association with the semi-self mode.
Further, “accounting device”, “accounting device, ticket printer”, “accounting device, ticket printer, scanner for customer”, etc. are stored in association with the full self mode.
In addition, the semi-self mode and full self mode are not divided, but the “accounting device”, “accounting device, customer display”, “accounting device, ticket printer”, “accounting device, customer display, A “ticket printer” or the like may be stored.

The product content data 132 is a data file in which content information of handled products is set. In the product content data 132, a product ID (IDentifier), a product name, a unit price, discount information, and the like are set as the content information of the handled product.
The sales master 133 is a file for recording the sales registration of handled products, and records the product ID sold to the customer, the corresponding product classification, product name, unit price, number of units sold, and the like.

Returning to FIG. 3, the processing unit 20 will be described. The processing mode control unit 21 includes an external auxiliary device determination unit 211 and a processing mode selection unit 212.
The external auxiliary device determination unit 211 determines the type of the external auxiliary device 2 from which connection has been detected. Then, the external auxiliary device determination unit 211 notifies the processing mode selection processing unit 212 of the determined type of the external auxiliary device 2. When a plurality of external auxiliary devices 2 are connected, the external auxiliary device determination unit 211 notifies the types of all the external auxiliary devices 2.

The processing mode selection unit 212 refers to the processing mode selection data 131 using the type of the external auxiliary device 2 notified from the external auxiliary device determination unit 211 as a key, and selects a processing mode to be transferred. For example, the processing mode selection unit 212 selects “face-to-face mode” when “drawer” or “drawer, printer” is connected. As a result, a face-to-face registration system can be realized simply by connecting, for example, a drawer to the tablet register, and the construction of the system becomes easier than in the past.
Further, the processing mode selection means 212 selects “semi-self mode” when, for example, “settlement device, printer”, “settlement device, customer display”, “settlement device, printer, customer display”, etc. are connected. select. This makes it possible to realize a semi-self-registration system simply by connecting, for example, a payment apparatus and a customer display to the tablet cash register, and the construction of the system becomes easier than before.
The processing mode selection unit 212 selects the “full self mode” when, for example, “accounting device, ticket printer” or “accounting device, ticket printer, customer scanner” is connected. As a result, a full self-registration system can be realized simply by connecting, for example, a payment device, a ticket printer, and a customer scanner to the tablet cash register, and the construction of the system becomes easier than before.
For example, the processing mode selection unit 212 may select the “self mode” when a “settlement device” is connected. In this case, a self-registration system can be realized simply by connecting a checkout device to the tablet cash register, and the construction of the system becomes easier than before.

  Note that the processing mode selection unit 212 may output a guidance to that effect via the touch display 12 or a speaker (not shown) when there is a shortage in the connected external auxiliary device 2. By outputting the guidance for the shortage, the store clerk can recognize the external auxiliary device 2 that is lacking, and the construction of the cash register system is further facilitated. Further, when there are a plurality of processing mode candidates, the processing mode selection unit 212 may display a processing mode selection screen on the touch display 12 so that the store clerk selects a specific processing mode.

The processing mode control means 22 includes a face-to-face mode sales processing means 23 and a self-mode sales processing means 24. The self mode sales processing unit 24 further includes a semi self mode sales processing unit 241 and a full self mode sales processing unit 242. Here, only the outline of each process will be described, and the details will be described in the operation of the sales processing apparatus.
The face-to-face mode sales processing means 23 performs sales processing in the face-to-face mode when the face-to-face mode is selected by the processing mode selection means 212.
The self mode sales processing unit 24 performs sales processing in the self mode when the self mode is selected by the processing mode selection unit 212. In particular, the semi-self mode sales processing unit 241 is in charge of sales processing in the semi-self mode, and the full self-mode sales processing unit 242 is in charge of sales processing in the full self mode.

<< Operation of Sales Processing Device According to First Embodiment >>
<Processing mode determination process>
With reference to FIG. 5, the processing mode determination process of the sales processing apparatus 1 according to the first embodiment will be described. FIG. 5 is an example of a flowchart showing the processing mode determination processing.
In the processing mode determination process shown in FIG. 5, the connection of the external auxiliary device 2 or the connection release of the external auxiliary device 2 is performed by a store clerk, and the connection or disconnection of the external auxiliary device 2 is detected by the external auxiliary device determination unit 211. To be started. Even when the sales processing apparatus 1 is activated, it is preferable to perform the processing mode determination process.

  When the processing mode determination process is started, the processing mode selection unit 212 refers to the processing mode selection data 131, and can the processing mode be identified from the combination of the external auxiliary devices 2 connected at the present time? It is determined whether or not (step S11). When the processing mode can be specified (“Yes” in step S11), the processing mode selection unit 212 performs a transition process to the specified processing mode (step S12). Thus, for example, when the mode is shifted to the face-to-face mode, the face-to-face mode sales processing unit 23 performs the sales process, and when the mode is shifted to the self mode, the self-mode sales processing unit 24 performs the sales process.

  When the processing mode cannot be specified (“No” in step S11), the processing mode selection unit 212 determines whether or not the external auxiliary device 2 to be connected is insufficient (step S13). If there is a shortage in the external auxiliary device 2 (“Yes” in step S13), the processing mode selection unit 212 outputs guidance about the shortage as voice or display (step S14). As a result, the store clerk can connect the missing external auxiliary device 2 to the sales processing device 1 according to the guidance, and the processing mode is specified by the processing mode determination processing again.

  When there is no shortage in the external auxiliary device 2 (“No” in step S13), that is, when it is not possible to specify a processing mode because a plurality of processing modes can be selected, the processing mode selection means 212 determines the processing mode. The inquiry is output as voice or display (step S15). For example, when it is possible to shift to both the face-to-face mode and the self-mode, the processing mode selection unit 212 outputs a phrase such as “Please select either the face-to-face mode or the self-mode”. In addition, in the self mode, when it is possible to shift to both the semi self mode and the full self mode, the processing mode selection unit 212 "selects either the semi self mode or the full self mode." You may make it output the words like this. By the input operation of the touch display 12 by the store clerk, the processing mode selection unit 212 receives a specific processing mode (step S16). Then, the processing mode selection unit 212 performs a transition process to the specified processing mode (step S12).

<Sales process in face-to-face mode>
The sales process in the face-to-face mode will be described by taking the face-to-face cash register system shown in FIG. 6A as an example. Here, it is assumed that a drawer 2A, a printer 2C, and a customer display 2D are connected to the sales processing apparatus 1. The face-to-face cash register system shown in FIG. 6A is, for example, a cash register system in a supermarket, and a store clerk performs product registration processing and checkout processing using the sales processing device 1. FIG. 7 is an example of a flowchart showing sales processing in the face-to-face mode. FIG. 8 is an example of a sales registration screen in the face-to-face mode.

  When the sales process in the face-to-face mode shown in FIG. 7 is started, the face-to-face mode sales processing means 23 displays the sales registration screen 60 shown in FIG. 8 on the touch display 12 and performs product registration by operating the touch display 12 of the store clerk. Accept (step S21). The sales registration screen 60 includes an area for displaying a plurality of product registration buttons 61, a slip information area 62, a subtotal information area 63, and a menu area 64. When the product registration button 61 is pressed by the store clerk, the face-to-face sales processing means 23 displays information on the pressed product in the slip information area 62 and displays a subtotal of the registered product in the subtotal information area 63. .

  When all the product registrations are completed, the store clerk presses the payment button in the menu area 64 by operating the touch display 12. The face-to-face mode sales processing means 23 detects the pressing of the payment button in the menu area 64 by the store clerk (step S22), and displays the total amount on the customer display 2D (step S23).

  Subsequently, the store clerk receives cash (deposit) satisfying the total amount from the customer and inputs the deposit by operating the touch display 12. The face-to-face mode sales processing means 23 receives the deposit input by the store clerk (step S24), performs a settlement process to display the amount of fishing on the touch display 12 and the customer display 2D, and opens the drawer 2A (step S24). S25). The store clerk takes out the fishing from the drawer 2A and gives the taken out fishing to the customer.

  When issuing a receipt, the store clerk presses the receipt button in the menu area 64 by operating the touch display 12. The face-to-face mode sales processing means 23 detects pressing of the receipt button in the menu area 64 by the store clerk, and causes the printer 2C to issue a receipt on which the result of the sales processing is printed (step S26). In this case, the store clerk gives the receipt to the customer together with the change.

<Sales processing in semi-self mode>
Taking the semi-self-registration system shown in FIG. 6B as an example, the sales process in the semi-self mode will be described. Here, it is assumed that a settlement apparatus 2E, a printer 2C, and a customer display 2D are connected to the sales processing apparatus 1. The semi-self cash register system shown in FIG. 6B is, for example, a cash register system in a supermarket. A store clerk performs a product registration process using the sales processing device 1 and a customer performs a checkout process using the checkout device 2E. Therefore, the store clerk does not need to perform the checkout process, so that the product registration process can be performed quickly. FIG. 9 is an example of a flowchart showing sales processing in the semi-self mode. FIG. 10 is an example of a sales registration screen in the semi-self mode.

  When the sales process in the semi-self mode shown in FIG. 9 is started, the semi-self mode sales processing unit 241 displays the sales registration screen 70 shown in FIG. 10 on the touch display 12 and registers the product by operating the touch display 12 of the store clerk. Accept (step S31). The sales registration screen 70 includes an area for displaying a plurality of product registration buttons 71, a slip information area 72, a subtotal information area 73, a menu area 74, and a payment status display area 75. The product registration button 71, slip information area 72, subtotal information area 73, and menu area 74 are the same as those described in the sales registration screen 60 in the face-to-face mode. In the settlement status display area 75, the status of the settlement process in the settlement apparatus 2E is displayed.

  When all the product registrations are completed, the store clerk presses the payment button in the menu area 74 by operating the touch display 12. The semi-self mode sales processing means 241 detects the pressing of the payment button in the menu area 74 by the store clerk (step S32), and displays the total amount on the customer display 2D (step S33). Further, the semi-self mode sales processing means 241 transmits the transaction information to the settlement apparatus 2E (step S34). As a result, the store clerk can register the product of the next customer, while the customer can perform checkout using the checkout apparatus 2E.

  Next, the semi-self mode sales processing means 241 displays the status of the payment process instructed to the payment apparatus 2E in the payment status display area 75 of the sales registration screen 70 (step S35). In the settlement status display area 75, for example, the status of settlement processing for each slip number may be displayed. Thereby, the salesclerk can grasp the status of the settlement process of the previous customer even after starting the product registration of the next customer.

  The semi-self mode sales processing means 241 determines whether or not the completion of the settlement process has been received from the settlement apparatus 2E (step S36). When the completion of the settlement process is not received from the settlement apparatus 2E, the semi-self mode sales processing unit 241 continues displaying the settlement process status of the slip number. On the other hand, when the completion of the settlement process is received from the settlement apparatus 2E, the semi-self mode sales processing unit 241 ends the display of the settlement process status of the slip number.

<Sales processing in full self mode>
Taking the full self-registration system shown in FIG. 6C as an example, sales processing in the full self mode will be described. Here, it is assumed that a settlement apparatus 2E and a ticket printer 2F are connected to the sales processing apparatus 1. The full self cash register system shown in FIG. 6C is, for example, a cash register system in a restaurant, and a customer performs a merchandise registration process and a checkout process using the checkout apparatus 2E. For this reason, the store clerk does not need to perform a checkout process and does not need to touch cash, which is hygienic. FIG. 11 is an example of a flowchart illustrating sales processing in the full self mode. FIG. 12 is an example of a sales registration screen in the full self mode.

  When the sales process in the semi-self mode shown in FIG. 11 is started, the full self-mode sales processing unit 242 displays the sales registration screen 80 shown in FIG. 12 on the touch display 12 and registers the product by operating the customer's touch display 12. Is received (step S41). The sales registration screen 80 includes an area for displaying a product type selection button 81A, an area for displaying a plurality of product registration buttons 81B, a slip information area 82, a subtotal information area 83, and a menu area 84. The The slip information area 82, subtotal information area 83, and menu area 84 are the same as those described in the sales registration screen 60 in the face-to-face mode. The product type selection button 81A is a button for selecting the type of handled product, and the display of the product registration button 81B is changed to the selected type depending on the type selected. The product registration button 81B displays an image of the product together with the name of the product. As a result, the customer can select products hierarchically, and it becomes easy to narrow down the products.

  When all the product registrations are completed, the customer presses the payment button in the menu area 84 by operating the touch display 12. The full self mode sales processing means 242 detects the pressing of the payment button in the menu area 84 by the customer (step S42), and displays the total amount on the touch display 12 (step S43). Further, the full self mode sales processing means 242 transmits the transaction information to the settlement apparatus 2E (step S44). As a result, the customer can perform a settlement process using the settlement apparatus 2E, and obtains a ticket issued from the ticket printer 2F after the settlement. The store clerk receives this ticket from the customer and provides the product. Thus, in the full self mode, it can be operated as a simple ticket vending machine.

  As described above, the sales processing device 1 according to the first embodiment includes the processing mode selection data 131 (see FIG. 4) in which the processing mode is associated with the combination of the external auxiliary device 2. Then, the processing mode selection unit 212 refers to the processing mode selection data 131 and determines a processing mode according to the combination of the connected external auxiliary devices 2. Therefore, according to the sales processing device 1 according to the first embodiment, it is possible to easily switch the processing mode in the cash register system.

[Second Embodiment]
In the first embodiment, a tablet cash register is assumed as the sales processing device. In the second embodiment, an integrated cash register is assumed as the sales processing device.

<< Configuration of Sales Processing Apparatus According to Second Embodiment >>
With reference to FIG. 13, the sales processing apparatus 3 which concerns on 2nd Embodiment is demonstrated. FIG. 13 is a schematic configuration diagram of a cash register system S2 using the sales processing device 3 according to the second embodiment.
The cash register system S2 is realized by connecting the sales processing device 3 or at least one external auxiliary device 2 to the sales processing device 3.

  The sales processing device 3 performs (mainly) a series of sales processing in commercial transactions. The sales processing device 3 can operate in a plurality of different processing modes depending on whether or not the external auxiliary device 2 is connected. The processing mode of the sales processing device 3 includes, for example, “face-to-face mode (first processing mode)” and “self mode (second processing mode)”.

  The hardware configuration of the sales processing device 3 is shown in FIG. FIG. 14 is a schematic configuration diagram showing the sales processing device 3 in the second embodiment. In the second embodiment, an integrated cash register is assumed as the sales processing device 3. The sales processing device 3 includes a connection unit 11, a touch display 12, a storage unit 13, a control unit 14, a key unit 15, a drawer unit 16, and a printer unit 17. Each of these components of the sales processing device 3 is connected to be communicable with each other via an internal bus and input / output circuits (not shown).

  The connection unit 11 is connected to the connection unit 2 a included in the external auxiliary device 2, and connects the sales processing device 3 and the external auxiliary device 2. The connection method by the connection part 11 is not specifically limited, For example, what is necessary is just to connect by a physical and electrical means. Therefore, the connection between the sales processing device 3 and the external auxiliary device 2 is not limited to a direct connection and may be an indirect connection. For example, another external auxiliary device 2 may be connected to the external auxiliary device 2 connected to the sales processing device 3. Further, the connection is not limited to a wired connection, and connection by wireless communication may be used. The control unit 14 communicates various information with the external auxiliary device 2 via the connection unit 11.

The touch display 12 is, for example, a touch panel laminated on the surface of a display that is a liquid crystal display device. The touch display 12 displays various information (product name, amount, etc.) in a series of sales processing and accepts a touch operation input by an operator.
The storage unit 13 is configured by, for example, an HDD (Hard Disk Drive) or an SSD (Solid State Drive), and stores various files regarding a series of sales processing.

The control unit 14 includes a CPU (Central Processing Unit) 14a, a RAM (Random Access Memory) 14b, and a ROM (Read Only Memory) 14c.
The CPU 14a is a central control device and controls the entire sales processing device 3.
The RAM 14b is temporary storage means used by the CPU 14a, and temporarily stores image data and various variables related to programs executed by the CPU 14a.
The ROM 14c is a non-volatile storage unit and stores a program executed by the CPU 14a.

  The key unit 15 includes a plurality of buttons for operating the sales processing device 3. The key unit 15 includes, for example, a number key for inputting numbers, a PLU (Price Lookup) key for registering individual products, a subtotal key for displaying the total amount of registered products, and a registration key A settlement key for completion and settlement, a receipt issuance key for issuing a receipt, a receipt issuance key for issuing a receipt, and the like are included.

The drawer section 16 is a drawer that stores banknotes, money, cash vouchers, etc. that are handled at the time of accounting for handled products. The drawer section 16 is opened by sliding to the near side by an opening operation by a store clerk.
The printer unit 17 prints the contents of the transaction (product name, amount, etc.) on the receipt.

  The external auxiliary device 2 assists a series of sales processing in a commercial transaction performed mainly by the sales processing device 3. The external auxiliary device 2 includes a connection unit 2 a and can be connected to the sales processing device 3. The external auxiliary device 2 may be any device that can assist a part of the sales process, and the types thereof may be various. As shown in FIG. 13, for example, the external auxiliary device 2 may be a customer display 2D, a settlement device 2E, a ticket printer 2F, a customer scanner 2G, or the like.

Next, functions of the sales processing device 3 according to the second embodiment will be described with reference to FIG. FIG. 15 is a logical block diagram of the sales processing device 3 in the second embodiment.
The CPU 14a of the sales processing device 3 embodies each unit of the processing mode control unit 31 and the processing mode control unit 32 as the processing unit 30 by executing a program (not shown) stored in the ROM 14c. The processing unit 30 refers to the product content data 132 stored in the storage unit 13 and the sales master 133.

The product content data 132 is a data file in which content information of handled products is set. In the product content data 132, a product ID (IDentifier), a product name, a unit price, discount information, and the like are set as the content information of the handled product.
The sales master 133 is a file for recording the sales registration of handled products, and records the product ID sold to the customer, the corresponding product classification, product name, unit price, number of units sold, and the like.

The processing mode control unit 31 includes an external auxiliary device determination unit 311 and a processing mode selection unit 312.
The external auxiliary device discriminating means 311 detects connection and disconnection of the external auxiliary device 2. Then, the external auxiliary device determination unit 311 notifies the processing mode selection unit 312 of the detection result.
When the processing mode selection unit 312 receives the notification from the external auxiliary device determination unit 311 and shifts to the “face-to-face mode” when the connection of the external auxiliary device 2 is not detected, the processing mode selection unit 312 detects the connection of the external auxiliary device 2 To “Self mode”.

The processing mode-specific control means 32 includes a face-to-face mode sales processing means 33 and a self-mode sales processing means 34. Here, only the outline of each process will be described, and the details will be described in the operation of the sales processing apparatus.
The face-to-face sales processing unit 33 performs sales processing in the face-to-face mode when the external auxiliary device 2 is not detected by the external auxiliary device determination unit 311 and shifts to the face-to-face mode.
The self mode sales processing unit 34 performs sales processing in the self mode when the external auxiliary device 2 is detected by the external auxiliary device determination unit 311 and shifts to the self mode.

<< Operation of Sales Processing Device According to Second Embodiment >>
<Processing mode determination process>
With reference to FIG. 16, the processing mode determination process of the sales processing apparatus 3 according to the second embodiment will be described. FIG. 16 is an example of a flowchart showing the processing mode determination processing.
In the processing mode determination process shown in FIG. 16, the connection of the external auxiliary device 2 or the disconnection of the external auxiliary device 2 is performed by a store clerk, and the connection or disconnection of the external auxiliary device 2 is detected by the external auxiliary device determination unit 311. To be started. Even when the sales processing device 3 is activated, it is preferable to perform the processing mode determination processing.

  When the processing mode determination process is started, the processing mode selection unit 312 determines whether or not there is an external auxiliary device 2 that is currently connected (step S51). When the external auxiliary device 2 is not detected (“No” in step S51), the processing mode selection unit 312 performs a process for shifting to the facing mode (step S52). As a result, the face-to-face mode sales processing means 33 performs sales processing. On the other hand, when the external auxiliary device 2 is detected (“Yes” in step S51), the processing mode selection unit 312 performs a transition process to the self mode (step S53). As a result, the self-mode sales processing means 34 performs sales processing.

<Sales process in face-to-face mode>
The sales process in the face-to-face mode will be described by taking the face-to-face cash register system shown in FIG. 17A as an example. Here, it is assumed that no external auxiliary device 2 is connected to the sales processing device 3. The face-to-face cash register system shown in FIG. 17A is, for example, a cash register system in a supermarket, and a store clerk performs product registration processing and checkout processing using the sales processing device 3. FIG. 18 is an example of a flowchart illustrating sales processing in the face-to-face mode.

  When the sales process in the face-to-face mode shown in FIG. 18 is started, the face-to-face sales processing means 33 accepts product registration by operating the PLU key in the key unit 15 by the store clerk (step S61). When all the product registrations are completed, the store clerk presses the subtotal key in the key unit 15. The face-to-face mode sales processing means 33 detects pressing of the subtotal key due to the operation of the clerk's key unit 15 (step S62), and displays the total amount on the touch display 12 (step S63).

  Subsequently, the store clerk receives cash (deposit) satisfying the total amount from the customer, inputs the deposit by operating the number key in the key unit 15, and presses the settlement key in the key unit 15. The face-to-face mode sales processing means 33 accepts the deposit input by the operation of the clerk's key unit 15 (step S64), performs settlement processing by pressing the settlement key, displays the amount of fishing on the touch display 12, and draws the drawer. The part 16 is opened (step S65). The store clerk takes out the fishing from the drawer section 16 and gives the taken out fishing to the customer.

  Further, when issuing a receipt, the store clerk presses a receipt issuing key of the key unit 16. The face-to-face mode sales processing means 33 detects pressing of a receipt issuance key due to the operation of the clerk's key unit 16 and causes the printer unit 17 to issue a receipt on which the result of the sales process is printed (step S66). In this case, the store clerk gives the receipt to the customer together with the change.

<Sales processing by self-mode>
Taking the self-registration system shown in FIG. 17B as an example, the sales processing in the self mode will be described. Here, it is assumed that the settlement apparatus 2E and the customer display 2D are connected to the sales processing apparatus 3. The self-registration system shown in FIG. 17B is, for example, a cash register system in a restaurant. A store clerk performs a product registration process using the sales processing apparatus 1 and a customer performs a settlement process using the settlement apparatus 2E. For this reason, the store clerk does not need to perform a checkout process and does not need to touch cash, which is hygienic. FIG. 19 is an example of a flowchart showing the sales process in the self mode.

  When the sales processing in the self mode shown in FIG. 19 is started, the self mode sales processing means 34 accepts product registration by operating the PLU key in the key unit 15 by the store clerk (step S71). When all the product registrations are completed, the store clerk presses the subtotal key in the key unit 15. The self-mode sales processing means 34 detects the depression of the subtotal key due to the operation of the clerk's key unit 15 (step S72), and displays the total amount on the customer display 2D (step S73). Further, the self-mode sales processing means 34 transmits the accounting information to the settlement apparatus 2E by pressing the settlement key (step S74). Thereby, the customer can perform settlement using the settlement apparatus 2E.

  As described above, the sales processing device 3 according to the second embodiment detects whether or not the external auxiliary device 2 is connected by the external auxiliary device determination unit 311 and determines the processing mode based on the determination result. Therefore, according to the sales processing device 3 according to the second embodiment, switching of the processing mode in the cash register system can be facilitated.

[Modification]
As mentioned above, although embodiment of this invention was described, this invention is not limited to this, It can implement in the range which does not change the meaning of a claim.

<Modification 1>
In the first embodiment, as shown in FIG. 5, it is determined whether or not the external auxiliary device 2 to be connected has a shortage (step S13). If the external auxiliary device 2 has a shortage ("Yes" in step S13). "), The processing mode selection means 212 outputs the guidance about the shortage as voice or display (step S14). However, the guidance method is not limited to this in constructing the cash register system.

  For example, the processing mode may be received in advance, and the external auxiliary device 2 may be guided as necessary for the selected processing mode. Alternatively, a predetermined guidance may be output using the connection of a specific external auxiliary device 2 as a key. In that case, for example, when the settlement device 2E is connected as a key, the guidance for prompting the connection of the customer display 2D is output when shifting to the semi-self mode, and for the customer when shifting to the full self mode. Guidance that prompts connection of the scanner 2G may be output. In addition, when the drawer 2A is connected as a key, and shifting to the face-to-face mode, guidance for prompting connection of the customer display 2D may be output. In addition, when the ticket printer 2F is connected as a key and a transition is made to the full self mode, guidance for prompting connection of the settlement apparatus 2E may be output. The same applies to the second embodiment.

<Modification 2>
In the first embodiment, the processing mode is determined based on the combination of connected external auxiliary devices 2. However, the method for determining the processing mode is not limited to this. For example, in addition to the combination of external auxiliary devices 2 to be connected, the installation status (for example, orientation and position) of the sales processing device 1 and the external auxiliary device 2 may be considered. This makes it possible to construct a more detailed cash register system. A logical block diagram in that case is shown in FIG. The installation status determination unit 213 detects the installation status of the sales processing device 1 and the connected external auxiliary device 2. Note that the method of detecting the installation status of the sales processing device 1 and the external auxiliary device 2 by the installation status determination unit 213 is not particularly limited. For example, the sales processing device 1 or the external auxiliary device 2 may be placed on a turntable, and the orientation of the sales processing device 1 or the external auxiliary device 2 may be detected from the rotation angle of the turntable. Further, a sensor may be attached to the sales processing device 1 or the external auxiliary device 2 itself, and the direction may be detected using the sensor.

  In this case, for example, when it is assumed that the face-to-face mode is denied by connecting the settlement apparatus 2E to the tablet-type sales processing apparatus 1, the details of the processing mode are determined by the direction of the sales processing apparatus 1. May be. Specifically, the semi-self mode is set when the sales processing device 1 is on the store clerk side, and the full self mode is set when the sales processing device 1 is on the customer side.

For example, when it is assumed that the face-to-face mode is not denied by connecting the settlement apparatus 2E to the tablet-type sales processing apparatus 1 (when the settlement apparatus 2E is used instead of the drawer), the sales processing apparatus 1 and The details of the processing mode may be determined according to the direction of the settlement apparatus 2E.
Specifically, the face-to-face mode is set when the sales processing device 1 and the payment device 2E are directed to the store clerk.
Further, when the sales processing device 1 and the payment device 2E are on the customer side, the full self mode is set.
Further, when the sales processing device 1 and the payment device 2E are in different directions between the clerk side and the customer side, the semi-self mode is set. The processing in the semi-self mode may be further different between when the sales direction is the customer side and when the sales processing device 1 is the customer side and the payment device 2E is the salesclerk side.

In addition, for example, when it is assumed that the face-to-face mode is not denied by connecting the settlement apparatus 2E and the customer display 2D to the tablet-type sales processing apparatus 1 (when the settlement apparatus 2E is used instead of the drawer), The details of the processing mode may be determined according to the orientation of the sales processing device 1, the settlement device 2E, and the customer display 2D.
Specifically, when the sales processing device 1, the payment device 2E, and the customer display 2D are in the same direction, the full self mode is set.
Further, when the sales processing device 1 and the settlement device 2E are in the same direction and the customer display 2D is in the opposite direction, the face-to-face mode is set.
Further, when the settlement apparatus 2E and the customer display 2D are in the same direction and the sales processing apparatus 1 is in the opposite direction, the semi-self mode is set.

The invention described in the scope of claims attached to the application of this application will be added below. The item numbers of the claims described in the appendix are as set forth in the claims attached to the application of this application.
[Appendix]
<Claim 1>
A sales processing device for performing a series of sales processing in commerce,
Determining means for determining the type of external auxiliary device connected to the sales processing device;
Depending on the type of the external auxiliary device, a series of sales processing in the sales processing device is performed in a first processing mode that is operated by a store clerk, or a second for causing the customer to perform at least a part of the series of sales processing. Control means for controlling whether to perform processing mode;
A sales processing apparatus comprising:
<Claim 2>
The type of external auxiliary device includes a drawer having storage means for storing cash,
The control means shifts to the first processing mode when the drawer is connected;
The sales processing apparatus according to claim 1, wherein:
<Claim 3>
The type of external auxiliary device includes a settlement device having a storage means for storing cash and a settlement means using the stored cash,
The control means shifts to the second processing mode when the settlement apparatus is connected.
The sales processing apparatus according to claim 1, wherein:
<Claim 4>
A sales processing device for performing a series of sales processing in commerce,
Determining means for determining the type of external auxiliary device connected to the sales processing device;
Depending on the type of the external auxiliary device, a fourth processing mode in which a part of a series of sales processing in the sales processing device is performed in a third processing mode performed by operation by a store clerk or a series of sales processing is performed by a customer Control means for controlling whether or not
A sales processing apparatus comprising:
<Claim 5>
The types of external auxiliary devices include a storage means for storing cash and a settlement apparatus having a settlement means using the stored cash, and a customer display device,
The control means shifts to the third processing mode when the settlement apparatus and the customer display apparatus are connected.
The sales processing device according to claim 4, wherein:
<Claim 6>
The types of external auxiliary devices include a storage means for storing cash and a settlement apparatus having a settlement means using the stored cash, a reading device for customers, and a ticket printer,
The control means shifts to the fourth processing mode when any one of the settlement apparatus, the customer reading apparatus, and the ticket printer is connected.
The sales processing device according to claim 4, wherein:
<Claim 7>
In the third processing mode, the sales process performed by the store clerk is a product registration process, and the sales process performed by the customer is a settlement process,
The product registration screen in the third processing mode displays the status of the settlement process.
The sales processing device according to any one of claims 4 to 6, wherein
<Claim 8>
In the fourth processing mode, the sales process performed by the customer includes a product registration process,
The product registration screen in the fourth processing mode displays products hierarchically.
The sales processing device according to any one of claims 4 to 6, wherein
<Claim 9>
A sales processing device for performing a series of sales processing in commerce,
A determination means for determining whether or not an external auxiliary device for a customer for assisting the sales processing is connected to the sales processing device,
Depending on whether or not the external auxiliary device is connected, a series of sales processing in the sales processing device is performed in a first processing mode performed by a store clerk, or at least a part of the series of sales processing is performed by the customer Control means for controlling whether to perform in the second processing mode to be performed,
A sales processing apparatus comprising:
<Claim 10>
The control means, when there is a shortage of connection of the external auxiliary device, to output a guidance for prompting the connection of the remaining external auxiliary device,
The sales processing apparatus according to any one of claims 1 to 9, wherein the sales processing apparatus is characterized in that:
<Claim 11>
It further comprises other determination means for determining the installation status of the sales processing device and the external auxiliary device,
In addition to the type of the external auxiliary device, the control means selects a processing mode from the installation status of the sales processing device and the external auxiliary device,
The sales processing apparatus according to any one of claims 1 to 9, wherein the sales processing apparatus is characterized in that:
<Claim 12>
A sales processing method of a sales processing device that performs a series of sales processing in a commercial transaction,
A determination step of determining the type of external auxiliary device connected to the sales processing device;
Depending on the type of the external auxiliary device, a series of sales processing in the sales processing device is performed in a first processing mode that is operated by a store clerk, or a second for causing the customer to perform at least a part of the series of sales processing. A control step for controlling whether to perform in the processing mode;
The sales processing method characterized by including.
<Claim 13>
A sales processing method of a sales processing device that performs a series of sales processing in a commercial transaction,
A determination step of determining the type of external auxiliary device connected to the sales processing device;
Depending on the type of the external auxiliary device, a fourth processing mode in which a part of a series of sales processing in the sales processing device is performed in a third processing mode performed by operation by a store clerk or a series of sales processing is performed by a customer A control step for controlling whether or not
The sales processing method characterized by including.
<Claim 14>
A sales processing method of a sales processing device that performs a series of sales processing in a commercial transaction,
A determination step of determining whether or not an external auxiliary device for a customer for assisting the sales processing is connected to the sales processing device;
Depending on whether or not the external auxiliary device is connected, a series of sales processing in the sales processing device is performed in a first processing mode performed by a store clerk, or at least a part of the series of sales processing is performed by the customer A control step for controlling whether to perform in the second processing mode.
The sales processing method characterized by including.

1,3 Sales processing device 2 External auxiliary device 2A Drawer 2B Scanner (reading device)
2C Printer 2D Display for customer (Display device for customer)
2E settlement device 2F ticket printer 2G customer scanner (customer reader)
131 Processing mode selection data 211 External auxiliary device discrimination means (discrimination means)
212 Processing mode selection means (control means)
213 Installation status discrimination means (other discrimination means)
23 Face-to-face mode sales processing means 24 Self-mode sales processing means 241 Semi-self-mode sales processing means 242 Full self-mode sales processing means 311 External auxiliary device discrimination means (discrimination means)
312 Processing mode selection means (control means)
33 Face-to-face sales processing means 34 Self-mode sales processing means 60, 70, 80 Sales registration screen

Claims (14)

A sales processing device for performing a series of sales processing in commerce,
Determining means for determining the type of external auxiliary device connected to the sales processing device;
Depending on the type of the external auxiliary device, a series of sales processing in the sales processing device is performed in a first processing mode that is operated by a store clerk, or a second for causing the customer to perform at least a part of the series of sales processing. Control means for controlling whether to perform processing mode;
A sales processing apparatus comprising: The type of external auxiliary device includes a drawer having storage means for storing cash,
The control means shifts to the first processing mode when the drawer is connected;
The sales processing apparatus according to claim 1, wherein: The type of external auxiliary device includes a settlement device having a storage means for storing cash and a settlement means using the stored cash,
The control means shifts to the second processing mode when the settlement apparatus is connected.
The sales processing apparatus according to claim 1, wherein: A sales processing device for performing a series of sales processing in commerce,
Determining means for determining the type of external auxiliary device connected to the sales processing device;
Depending on the type of the external auxiliary device, a fourth processing mode in which a part of a series of sales processing in the sales processing device is performed in a third processing mode performed by operation by a store clerk or a series of sales processing is performed by a customer Control means for controlling whether or not
A sales processing apparatus comprising: The types of external auxiliary devices include a storage means for storing cash and a settlement apparatus having a settlement means using the stored cash, and a customer display device,
The control means shifts to the third processing mode when the settlement apparatus and the customer display apparatus are connected.
The sales processing device according to claim 4, wherein: The types of external auxiliary devices include a storage means for storing cash and a settlement apparatus having a settlement means using the stored cash, a reading device for customers, and a ticket printer,
The control means shifts to the fourth processing mode when any one of the settlement apparatus, the customer reading apparatus, and the ticket printer is connected.
The sales processing device according to claim 4, wherein: In the third processing mode, the sales process performed by the store clerk is a product registration process, and the sales process performed by the customer is a settlement process,
The product registration screen in the third processing mode displays the status of the settlement process.
The sales processing device according to any one of claims 4 to 6, wherein In the fourth processing mode, the sales process performed by the customer includes a product registration process,
The product registration screen in the fourth processing mode displays products hierarchically.
The sales processing device according to any one of claims 4 to 6, wherein A sales processing device for performing a series of sales processing in commerce,
A determination means for determining whether or not an external auxiliary device for a customer for assisting the sales processing is connected to the sales processing device,
Depending on whether or not the external auxiliary device is connected, a series of sales processing in the sales processing device is performed in a first processing mode performed by a store clerk, or at least a part of the series of sales processing is performed by the customer Control means for controlling whether to perform in the second processing mode to be performed,
A sales processing apparatus comprising: The control means, when there is a shortage of connection of the external auxiliary device, to output a guidance for prompting the connection of the remaining external auxiliary device,
The sales processing apparatus according to any one of claims 1 to 9, wherein the sales processing apparatus is characterized in that: It further comprises other determination means for determining the installation status of the sales processing device and the external auxiliary device,
In addition to the type of the external auxiliary device, the control means selects a processing mode from the installation status of the sales processing device and the external auxiliary device,
The sales processing apparatus according to any one of claims 1 to 9, wherein the sales processing apparatus is characterized in that: A sales processing method of a sales processing device that performs a series of sales processing in a commercial transaction,
A determination step of determining the type of external auxiliary device connected to the sales processing device;
Depending on the type of the external auxiliary device, a series of sales processing in the sales processing device is performed in a first processing mode that is operated by a store clerk, or a second for causing the customer to perform at least a part of the series of sales processing. A control step for controlling whether to perform in the processing mode;
The sales processing method characterized by including. A sales processing method of a sales processing device that performs a series of sales processing in a commercial transaction,
A determination step of determining the type of external auxiliary device connected to the sales processing device;
Depending on the type of the external auxiliary device, a fourth processing mode in which a part of a series of sales processing in the sales processing device is performed in a third processing mode performed by operation by a store clerk or a series of sales processing is performed by a customer A control step for controlling whether or not
The sales processing method characterized by including. A sales processing method of a sales processing device that performs a series of sales processing in a commercial transaction,
A determination step of determining whether or not an external auxiliary device for a customer for assisting the sales processing is connected to the sales processing device;
Depending on whether or not the external auxiliary device is connected, a series of sales processing in the sales processing device is performed in a first processing mode performed by a store clerk, or at least a part of the series of sales processing is performed by the customer A control step for controlling whether to perform in the second processing mode.
The sales processing method characterized by including.

Images