JP2017045238A - Information processing system, information processing device, and information processing method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To support process improvement in consideration of a user's operability.SOLUTION: An information processing system executing a business process includes: acquisition means that acquires the operation log of a user on a display screen for executing one processing contained in the business process; storage means that stores the operation log obtained by the acquisition means in first storage means; and creation means that creates a report containing information on a user's operation on the display screen, on the basis of the operation log stored in the first storage means by the storage means.SELECTED DRAWING: Figure 2

Description

  The present invention relates to an information processing system, an information processing apparatus, and an information processing method.

  A method called BPM (Business Process Management) is known in which various operations such as sales, production, sales, and personnel management in a company are regarded as processes and the processes are continuously improved. A technique called BPMS (Business Process Management System) that realizes such BPM is known.

  Here, the BPMS often includes a tool called BI (Business Intelligence) that analyzes the execution history of a process and supports improvement of the process.

  In addition, a technique for extracting a cause candidate for a decrease in business efficiency by analyzing an execution history for each activity included in a process has been conventionally known (see, for example, Patent Document 1).

  However, with the above-described conventional technology, it has been difficult to improve the operability of the user who executes the activity. In other words, the execution history for each activity can evaluate the stagnation of the entire process, but it is difficult to evaluate whether the form for executing the activity is easy for the user to use, for example. .

  The embodiment of the present invention has been made in view of the above points, and aims to support process improvement in consideration of user operability.

  In order to achieve the above object, an embodiment of the present invention is an information processing system for executing a business process, and acquires a user operation log on a display screen for executing one process included in the business process The display screen based on the operation means stored in the first storage means by the storage means, the storage means for storing the operation log acquired by the acquisition means in the first storage means, Creating means for creating a report including information related to the user's operation.

  According to the embodiment of the present invention, it is possible to support process improvement in consideration of user operability.

It is a figure which shows an example of the system configuration | structure of the business system of this embodiment. It is a figure explaining the outline of the processing in the business system of this embodiment. It is a figure which shows an example of the hardware constitutions of the computer of this embodiment. It is a figure which shows an example of a function structure of the business system of this embodiment. It is a sequence diagram which shows an example of the log preservation | save process of this embodiment. It is a figure which shows an example of a vacation application form. It is a figure which shows an example of the log data stored in a log temporary storage part. It is a figure which shows an example of the log data stored in a log memory | storage part. It is a flowchart which shows an example of the log creation process of this embodiment. It is a flowchart which shows an example of the report preparation process of this embodiment. It is a figure which shows an example of report data. It is a sequence diagram which shows an example of the report display process of this embodiment. It is a figure which shows an example of a report screen.

  Next, embodiments of the present invention will be described in detail with reference to the drawings.

<System configuration>
First, the system configuration of the business system 1 of the present embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating an example of a system configuration of a business system according to the present embodiment.

  A business system 1 shown in FIG. 1 includes a server device 10 and a client terminal 20, and is communicably connected via a network N such as a LAN (Local Area Network) or a VPN (Virtual Private Network).

  The server apparatus 10 is an information processing apparatus such as BPMS that implements BPM. In response to a request from the client terminal 20, the server device 10 is a process that realizes various operations in corporate activities such as sales, production, sales, and personnel management (this is also referred to as “business process” or “business process”). ).

  A process includes an activity indicating one work unit (or processing unit) in a business realized by the process as a constituent element. That is, the process includes one or more activities.

  Further, the server device 10 stores a log of processes executed in response to a request from the client terminal 20. Further, the server device 10 creates a report for supporting process improvement from the stored log.

  In the example illustrated in FIG. 1, the server device 10 is configured by one information processing device, but the server device 10 may be configured by two or more information processing devices. .

  The client terminal 20 is various terminal devices such as a desktop PC, a notebook PC, a smartphone, and a tablet terminal used by a user.

Here, in the business system 1 of the present embodiment, it is assumed that there are a business person who executes a process and performs a business, and a design person who designs and improves (redesigns) the process. Hereinafter, the client terminal 20 used by the user who is the person in charge of business is represented as “client terminal 20 ₁ ”, and the client terminal 20 used by the user who is the person in charge of design is represented as “client terminal 20 ₂ ”.

  However, the distinction between the person in charge of business and the person in charge of design is for convenience, and the person in charge of business and the person in charge of design do not have to be different users. That is, the same user may concurrently serve as a business person and a design person.

User business person can use the client terminal 20 _1, to execute the process. The user of the designer can be carried out using the client terminal 20 _2, process improvements based on the report created by the server device 10 (redesign).

  Here, an outline of processing in the business system of this embodiment will be described with reference to FIG. FIG. 2 is a diagram for explaining the outline of processing in the business system of this embodiment.

  In FIG. 2, the case where the process P1 comprised by activity A1 and activity A2 is performed is shown as an example in the business system 1 of the present embodiment.

  In the business system 1 of the present embodiment, when an operation A (for example, start of character input) or operation B (for example, press of an application button) for executing the activity A1 is performed by a user who is a business person in charge, Logs L1 and L2 corresponding to the operations A and B are created.

  Similarly, when an operation C (for example, pressing an approval button) for executing the activity A2 is performed by a user who is a business person in charge, a log L3 corresponding to the operation C is created. The activity A2 indicating approval for the activity A1 is, for example, work or processing executed by the supervisor of the user who executed the activity A1 or the person in charge in the approval department.

  In the business system 1 according to the present embodiment, the created logs L1, L2, and L3 are stored in the log storage unit, and these logs L1 to L3 are accumulated. In the business system 1 of the present embodiment, the log accumulated in the log storage unit is analyzed, and a report including a location where an operation error has occurred, an operation time, and the like is created.

  As described above, in the business system 1 according to this embodiment, logs are accumulated in units of operations for executing each activity included in a process. In the business system 1 of the present embodiment, a report including a location where an operation error has occurred, an operation time, and the like is created based on the log.

  Thereby, in the business system 1 of the present embodiment, a user who is a designer is a process for preventing an operation error of the user who is a business person and reducing operation time based on the generated report. Improvements can be made. That is, the business system 1 according to the present embodiment can support improvement in operability when executing a process.

  Therefore, process improvement (redesign) in the business system 1 of the present embodiment mainly refers to improvement of form (redesign) when executing a process.

  The form is a screen for executing each activity included in the process. For example, the vacation application process includes a vacation application form for executing a vacation application activity, a vacation approval form for executing a vacation approval activity, and the like. Similarly, for example, the order application process includes an order application form for executing an order application activity, an order approval form for executing an order approval activity, and the like.

<Hardware configuration>
Next, the hardware configuration of the server device 10 and the client terminal 20 of this embodiment will be described with reference to FIG. FIG. 3 is a diagram illustrating an example of a hardware configuration of the computer according to the present embodiment.

  A computer 100 illustrated in FIG. 3 includes an input device 11, a display device 12, an external I / F 13, and a RAM (Random Access Memory) 14. The computer 100 includes a ROM (Read Only Memory) 15, a CPU (Central Processing Unit) 16, a communication I / F 17, and an HDD 18. These hardware configurations are connected to each other by a bus B.

  The input device 11 includes a keyboard, a mouse, a touch panel, and the like, and is used to input various signals to the computer 100. The display device 12 includes a display and displays various processing results. The server device 10 may be configured to use the input device 11 and / or the display device 12 by connecting to the bus B as necessary.

  The external I / F 13 is an interface with an external device. Examples of the external device include a recording medium such as a CD (Compact Disk), a DVD (Digital Versatile Disk), an SD memory card (SD memory card), and a USB memory (Universal Serial Bus memory). The computer 100 can read and / or write the recording medium via the external I / F 13.

  The RAM 14 is a volatile semiconductor memory (storage device) that temporarily stores programs and data. The ROM 15 is a nonvolatile semiconductor memory (storage device) that can retain data even when the power is turned off. The CPU 16 is an arithmetic unit that reads programs and data from the HDD 18, the ROM 15, and the like onto the RAM 14 and executes various processes.

  The communication I / F 17 is an interface for connecting the computer 100 to the network N.

  The HDD 18 is a non-volatile memory (storage device) that stores programs and data. The programs and data stored in the HDD 18 include, for example, a program that implements the present embodiment, an OS (Operating System) that is basic software that controls the entire computer 100, and various programs that operate on the OS.

  The computer 100 may use a nonvolatile memory (storage device) such as an SSD (Solid State Drive) instead of the HDD 18 or in combination with the HDD 18.

  The server device 10 and the client terminal 20 according to the present embodiment can implement various processes to be described later using, for example, the computer 100 illustrated in FIG.

<Functional configuration>
Next, the functional configuration of the business system 1 of the present embodiment will be described with reference to FIG. FIG. 4 is a diagram illustrating an example of a functional configuration of the business system according to the present embodiment.

  The client terminal 20 shown in FIG. 4 includes a display control unit 201, an input reception unit 202, a form request unit 203, a report request unit 204, an operation detection unit 205, a log creation unit 206, a save request unit 207, and a form transmission unit 208. Have. Each of these units is realized by a process that the CPU 16 causes one or more programs installed in the client terminal 20 to execute.

  In addition, the client terminal 20 includes a log temporary storage unit 209. The log temporary storage unit 209 can be realized using the HDD 18.

  The display control unit 201 causes the display device 12 to display various forms received from the server device 10. For example, the display control unit 201 causes the display device 12 to display a vacation application form for executing a vacation application activity included in the vacation application process.

  Further, the display control unit 201 causes the display device 12 to display the report received from the server device 10. For example, the display control unit 201 causes the display device 12 to display a report including a location where an operation error has occurred in the vacation application form, an operation time, and the like.

The input receiving unit 202 receives various inputs from the user. For example, the input receiving unit 202 receives a character input start operation for each field in the vacation application form. A field is an input item included in a form. The field is also referred to as a “form field”. The form request unit 203 transmits a form acquisition request to the server device 10. For example, the form request unit 203 transmits a vacation application form acquisition request for executing a vacation application activity to the server device 10 in response to a vacation application process start operation.

  The report request unit 204 transmits a report acquisition request to the server device 10. For example, the report request unit 204 transmits a report acquisition request for a form designated by the user to the server device 10 in response to a report display operation by a user who is a designer.

  The operation detection unit 205 detects operation events of various operations on the form received by the input reception unit 202. For example, the operation detection unit 205 detects operation events of various operations such as an input start operation and an input end operation for a field included in the vacation application form, and a mouse click operation for an application button included in the vacation application form.

  The log creation unit 206 creates log data indicating a log (that is, an operation log) according to the operation event detected by the operation detection unit 205. Then, the log creation unit 206 stores the created log data in the log temporary storage unit 209.

  The storage request unit 207 transmits a log storage request including log data stored in the log temporary storage unit 209 to the server device 10 when an operation event of a predetermined operation is detected by the operation detection unit 205. To do.

  Here, the predetermined operation includes, for example, a form transmission operation, a form closing operation, an operation for saving the contents input to the form and interrupting the process. That is, the predetermined operation is an operation in which a user who is in charge of work ends or interrupts input to a form.

  When the form transmission operation is received by the input reception unit 202, the form transmission unit 208 transmits the form data input to the form by the user to the server device 10.

  The log temporary storage unit 209 stores the log data created by the log creation unit 206. Details of the log data stored in the log temporary storage unit 209 will be described later.

  4 includes a process execution unit 101, a storage unit 102, a report creation processing unit 103, and a report acquisition unit 104. Each of these units is realized by processing that one or more programs installed in the server device 10 cause the CPU 16 to execute.

  In addition, the server device 10 includes a log storage unit 105 and a report storage unit 106. Each of these storage units can be realized using the HDD 18.

  The process execution unit 101 executes a process based on the form data received from the client terminal 20. For example, the process execution unit 101 executes a vacation application activity based on the form data of the vacation application form received from the client terminal 20. The process execution unit 101 executes the process by executing an activity included in the process.

  Further, in response to a form acquisition request from the client terminal 20, the process execution unit 101 returns form display data for displaying a form corresponding to the acquisition request. For example, the process execution unit 101 returns form display data for displaying a vacation application form in response to a vacation application form acquisition request from the client terminal 20.

  In response to a log storage request from the client terminal 20, the storage unit 102 stores log data included in the storage request in the log storage unit 105. As a result, the log data stored in the temporary log storage unit 209 of the client terminal 20 is accumulated in the log storage unit 105 of the server device 10.

  Based on the log data stored in the log storage unit 105, the report creation processing unit 103 creates report data indicating a report for supporting process improvement. Then, the report creation processing unit 103 stores the created report data in the report storage unit 106. The report creation processing unit 103 includes an extraction unit 111, an analysis unit 112, a report creation unit 113, and a notification unit 114. Details of these parts will be described later.

  In response to a report acquisition request from the client terminal 20, the report acquisition unit 104 acquires report data indicating a report related to the form designated by the user from the report storage unit 106. Then, the report acquisition unit 104 returns data (report display data) for displaying the report indicated by the acquired report data to the requesting client terminal 20.

  The log storage unit 105 stores the log data stored by the storage unit 102. Details of the log data stored in the log storage unit 105 will be described later.

  The report storage unit 106 stores the report data created by the report creation processing unit 103. Details of the report data stored in the report storage unit 106 will be described later.

  Here, details of the extraction unit 111, the analysis unit 112, the report creation unit 113, and the notification unit 114 included in the report creation processing unit 103 will be described.

  The extraction unit 111 extracts log data that is a report creation target from the log data stored in the log storage unit 105.

  The analysis unit 112 performs various types of analysis based on the log data extracted by the extraction unit 111 and creates an analysis result.

  Here, the analysis unit 112 performs, for example, a performance analysis that calculates an average input time for each field included in the form, and a heat map analysis that calculates the coordinates of a place where a click operation is performed with the mouse on the form. In addition, the analysis unit 112 performs, for example, an exception analysis that calculates an operation error or the like that occurs for each field included in the form, and a related form analysis that calculates the number of times that other forms are referred to while the form is displayed.

  The report creation unit 113 creates report data from the analysis result analyzed by the analysis unit 112.

  The notification unit 114 notifies the user who is a person in charge of design according to the analysis result analyzed by the analysis unit 112. For example, when an operation error has occurred in the analysis result of the exception analysis by the analysis unit 112, the notification unit 114 notifies the user who is a designer in charge of an operation error by e-mail or the like. Do.

<Details of processing>
Next, details of processing of the business system 1 of the present embodiment will be described.

First, the user U ₁ is a person in charge is in the case of performing the process using the client terminal 20 _1, the processing to store the operation log of the user U ₁ to the server device 10 will be described with reference to FIG. FIG. 5 is a sequence diagram illustrating an example of log storage processing according to the present embodiment.

The user _{U 1,} using the client terminal 20 _1, performs a starting operation of the process (step S501). Then, the input receiving unit 202 of the client terminal 20 ₁ receives the start operation.

Here, the user U ₁ is, for example, by selecting a desired work from the work list displayed by the browser or the like which is installed in the client terminal 20 _1, performs a starting operation of the process for performing the selected business be able to. Hereinafter, as an example, it is assumed that the user U ₁ has selected “vacation application” from the work list.

Form requesting unit 203 of the client terminal 20 ₁ accepts the start operation of the vacation request process by the input receiving unit 202, the server apparatus 10, the leave application form for executing the leave application activities contained in the process An acquisition request is transmitted (step S502). Then, the process execution unit 101 of the server 10, the client terminal 20 _1, and returns the form display data for displaying the form.

  Note that the data format of the form display data may be any data format that allows the client terminal 20 to display the form based on the form display data, and examples thereof include a data format such as HTML (HyperText Markup Language).

Next, the display control unit 201 of the client terminal 20 ₁ receives the form display data for displaying the leave application form from the server apparatus 10, based on the form data, displays the leave application form 1000 shown in FIG. 6, for example (Step S503).

  Here, the leave application form 1000 shown in FIG. 6 is a form for executing a leave application activity included in the leave application process. The vacation application form 1000 includes a vacation start date input field 1001, a vacation end date input field 1002, a vacation reason input field 1003, and a first approver input field 1004. The vacation application form 1000 includes an application button 1005 for transmitting the form and executing the vacation application activity, and an interruption button 1006 for saving and interrupting the input contents of the form.

  Further, the vacation application form 1000 shown in FIG. 6 includes, for example, a reference button 1007 for opening a form on which an approver list is displayed.

Thus, the form includes buttons for user U ₁ is a person in charge is various fields for entering the field values, to perform an activity in the field value input and submit the form . In addition, the form may be included the button for referring to other forms for the convenience of the user U _1.

The client terminal 20 _1, the leave application form 1000 shown in FIG. 6, when the various operations are performed by the user U _1, for each said operation, by creating a log data corresponding to the operation, the log temporary storage unit 209 Save (step S504). Details of the log creation processing in step S504 will be described later.

  In the following description, it is assumed that the log data illustrated in FIG. 7 is stored in the temporary log storage unit 209 after the process of step S504.

  Here, the log data shown in FIG. 7 is a user operation log in the form displayed on the display device 12 of the client terminal 20. The log data illustrated in FIG. 7 includes, as data items, a log ID, a process ID, a form ID, a field ID, an operation type, operation details, an error, an operator ID, and an operation date / time.

  “Log ID” is identification information for uniquely identifying log data in the client terminal 20. “Process ID” is identification information for uniquely identifying a process. “Form ID” is identification information for uniquely identifying a form. “Field ID” is identification information for uniquely identifying a field included in a form.

“Operation type” is information indicating the type of operation performed by the user U ₁ . For example, the operation type “open” indicates an operation for opening a form. Therefore, the log data including the operation type “open” indicates that the log data is created when an operation for opening the form is performed.

  Further, for example, the operation type “start” indicates an input start operation for the field. Similarly, the operation type “end” indicates an input end operation for the field. Therefore, log data that includes the operation type “start” and the operation type “end” is created when an input start operation is performed on a field and when an input end operation is performed on a field, respectively. This indicates that the log data has been processed.

  In addition to these, the operation type includes, for example, “send” indicating a form sending operation, “close” indicating a form closing operation, and “save” indicating an operation for saving the contents input to the form and interrupting the process. And so on.

  “Operation details” indicates the coordinates of the clicked position or the hovered position in the form when the operation type is “click” or “hover” indicating an operation related to the mouse.

  “Error” indicates an error content when an error occurs. For example, the log data with the log ID “9” indicates that it corresponds to a validation check that does not allow a null value (NULL) when the input operation is completed for the field with the field ID “field_id004”.

  The operator ID is identification information that uniquely identifies a user who has performed an operation on the form, and is, for example, a user ID. The operation date and time is the date and time when the user performed an operation on the form.

The client terminal 20 ₁ form the transmitting unit 208, the log generation process of step S504, when the input accepting unit 202 accepts a form submission operation, the server device 10 transmits the form data (step S505) . Here, the form data includes field values input to the fields 1001 to 1004 of the vacation application form 1000. When the process execution unit 101 of the server device 10 receives the form data from the client terminal 20, the form data Based on the data, a vacation application activity is executed (step S506). For example, based on the field value of the input field 1004 of the first approver, the process execution unit 101 approves the application content input in the vacation application activity to the user of the first approver. Submit the task. Thereby, the vacation application process is executed by the process execution unit 101 of the server device 10.

Saving request unit 207 of the client terminal 20 _1, the server device 10 transmits the log storage request (step S507). Here, the storage request includes the log data shown in FIG.

Storage unit 102 of the server device 10 receives the log storage request from the client terminal 20 _1, to store the log data contained in the storage request to the log storage unit 105 (step S508). That is, the storage unit 102 stores the log data illustrated in FIG. 7 in the log storage unit 105. At this time, the storage unit 102 changes the log ID included in the log data illustrated in FIG. 7 to be unique in the server device 10 and stores the log ID in the log storage unit 105.

Here, the log data stored in the log storage unit 105 is shown in FIG. Of the log data shown in FIG. 8, the log data indicated by the log IDs “5” to “16” is obtained by changing the log ID of the log data shown in FIG. . Thus, the storage unit 102 of the server device 10 to accumulate the log data in the log storage request received from the client terminal 20 ₁ to the log storage unit 105.

Then, the server apparatus 10, when the stored log data in the log storage unit 105, and transmits to the requesting client terminal 20 ₁ log storage request, the results indicate that the log data is stored. The client terminal 20 deletes the log data stored in the temporary log storage unit 209 after receiving the result.

Thus, in the business system 1 of the present embodiment, the user U ₁ is a person in charge is when the running process, to create and accumulate operation log in a form for performing the activities included in the process. Thus, in the business system 1 of this embodiment, creating and storing a log in operation unit in which the user U ₁ is performed.

  Next, details of the log creation processing in step S504 will be described with reference to FIG. FIG. 9 is a flowchart illustrating an example of a log creation process according to the present embodiment.

First, the log creation unit 206 of the client terminal 20 creates log data whose operation type is “open” and stores it in the temporary log storage unit 209 (step S902). That is, the log creation unit 206 creates log data of the operation type “open” in response to the input accepting unit 202 accepting a process start operation for opening the vacation application form 1000 by the user U _1. Save in the temporary storage unit 209.

Next, the operation detection unit 205 of the client terminal 20, in response to the input receiving unit 202 receives an operation from the user U _1, detects that the operation event has occurred (step S903). That is, the operation detection unit 205 detects the occurrence of operation events for various operations on the vacation application form 1000 received by the input reception unit 202.

  Here, for example, the operation detection unit 205 may detect a DOM (Document Object Model) event detected by a JavaScript (registered trademark) event handler as an operation event. For example, if an event is detected by the event handler “onFocus”, the operation detection unit 205 may detect the occurrence of an operation event of the operation type “start” indicating the start of input to the field. Similarly, for example, when an event is detected by the event handler “onBlur”, the operation detection unit 205 may detect the occurrence of an operation event of the operation type “end” indicating the end of input to the field. As described above, the operation detection unit 205 of the present embodiment detects a DOM event detected by the JavaScript event handler as an operation event.

Next, the log creation unit 206 of the client terminal 20 creates log data corresponding to the operation event detected by the operation detection unit 205, and stores it in the log temporary storage unit 209 (step S904). For example, when the operation detection unit 205 detects the occurrence of an operation event of the operation type “start”, the log creation unit 206 creates log data of the operation type and stores it in the log temporary storage unit 209. Accordingly, the log data of the operation unit performed by the user U ₁ in the form is saved in the log temporary storage unit 209.

  For the log temporary storage unit 209, for example, a session storage, a local storage, or a JavaScript closure may be used.

  Subsequently, the operation detection unit 205 of the client terminal 20 determines whether the operation type of the generated operation event is “send”, “close”, or “save” (step S905). That is, the operation detection unit 205 performs predetermined operations such as an operation for sending the vacation application form 1000, an operation for closing the vacation application form 1000, and an operation for saving the contents input to the vacation application form 1000 and interrupting the process. It is determined whether an operation event has occurred.

In step S905, if the operation detection unit 205 determines that any operation event of the operation type “send”, “close”, or “save” has not occurred, the client terminal 20 returns to the process of step S903. . That is, the operation detection unit 205 of the client terminal 20 ₁ is receiving a next operation by the user U ₁ by the input receiving unit 202 detects the occurrence of an operation event of the operation.

In step S905, the operation type by the operation detection unit 205 "send", "close", or if any of the operational events "save" is determined to have occurred, the client terminal 20 _1, the processing is terminated. That is, when a predetermined operation (operation for terminating or interrupting an input to a form) is performed by the user U ₁ in leave application form 1000, the client terminal 20 _1, terminate logging process, log temporary storage unit 209 Log data stored in the server apparatus 10 is stored in the server apparatus 10.

By the above, in the business system 1 of the present embodiment, the user U ₁ in the client terminal 20 _1, between the open form to close the form, create and store operation logs of operations on the form . Thus, in the business system 1 of the present embodiment, the operation log of the user U ₁ is collected while the form is displayed.

In the business system 1 of the present embodiment, the operation log while the form is displayed is stored in the log temporary storage unit 209, and the operation log in the log temporary storage unit 209 is stored when the form is closed. Although transmitted to the server apparatus 10, it is not limited to this. That is, for example, the client terminal 20 _1, the operation log during the form is displayed, each time the operation log has been created, may be transmitted to the server apparatus 10.

Next, a process for creating a report for supporting process improvement (redesign) of the user U ₂ who is a design person based on the log data accumulated in the log storage unit 105 of the server device 10 is illustrated in FIG. This will be described with reference to FIG. FIG. 10 is a flowchart illustrating an example of a report creation process according to the present embodiment. Note that the report creation process described below is executed according to a schedule (for example, a predetermined time on a predetermined day of the week) preset by the administrator of the business system 1 of the present embodiment. However, the user U ₂ is manually may be run reports processed via client terminal 20 is, for example, designer.

First, the report creation processing unit 103 of the server device 10 uses the extraction unit 111 to extract log data of one form ID out of the report creation target form IDs from the log storage unit 105 (step S1001). Note that the report creation target form ID is set in advance by the user U ₂ of the designer.

  However, the report creation target form ID is not limited to this. For example, the form IDs of all forms may be used as the report creation target form IDs, and the form IDs of the forms in a specific process are the report creation target form IDs. It is also good.

  Next, the report creation processing unit 103 of the server device 10 performs various analyzes based on the log data extracted in step S1001 by the analysis unit 112, and creates analysis results (step S1002). Here, the analysis part 112 of this embodiment shall perform a performance analysis, a heat map analysis, exception analysis, and a related form analysis, and each analysis method is described to the following (1)-(4).

(1) Performance analysis In performance analysis, the average input time for each field included in the form is calculated and used as the analysis result.

  This is the difference between the operation date and time of the operation type “end” and the operation date and time of the operation type “start” corresponding to the operation type “end” for each field ID for the log data extracted in step S1001. It is sufficient to calculate the average of. Thereby, for each field included in the form, it is possible to calculate the average input time of the person in charge of business who uses the form.

  In the performance analysis, in addition to the above, the average input time of the form may be calculated. For the log data extracted in step S1001, the average of the difference between the operation date / time of the operation type “close” or “send” and the operation date / time of the operation type “open” corresponding to the operation type is calculated. Just do it. Thereby, the average input time of the person in charge of business using the form can be calculated.

(2) Heat map analysis In heat map analysis, the coordinates of the location clicked with the mouse or the location hovered with the mouse in the form are used as the analysis result.

  This is because, from the log data extracted in step S1001, the operation type log data related to the mouse operation such as “click” or “hover” is acquired, and the coordinate information is acquired from the operation details. It ’s fine. Thereby, in the form, the coordinates of the position clicked with the mouse by the person in charge of the job, the coordinates of the hovered position, and the like can be acquired. Accordingly, it is possible to obtain a distribution (for example, a heat map) of locations where an operation event related to a mouse operation has occurred in the form.

(3) Exception Analysis In exception analysis, exceptions such as field value errors and operation errors are acquired for each field included in the form and used as the analysis result.

  This can be done by acquiring log data in which an error is set for each field ID of the log data extracted in step S1001. As a result, for each field included in the form, an exception generated in the field can be obtained.

(4) Related Form Analysis In the related form analysis, the other forms referred to during the display of the form indicated by the report creation target form ID and the reference count of the other forms are calculated and used as the analysis result.

  This is because, for the log data extracted in step S1001, the other forms referred to during the display of the form indicated by the report creation target form ID with reference to the log storage unit 105 for each operator ID. And the reference count is calculated. Then, the reference count calculated for each operator ID may be summed up in units of form IDs of the other forms. As a result, it is possible to obtain another form referred to during the display of the form and the total reference count of the other form.

  More specifically, for example, if the operator ID is “user001”, the time during which the form is opened from the log data of the operator ID included in the log data extracted in step S1001 (form display Time). The form display time includes the operation date and time of log data whose operation type of the operator ID is “close”, “send”, or “save”, and log data whose operation type of the operator ID is “open”. It may be calculated from the operation date and time.

  Next, in the log storage unit 105, among the log data with the operator ID “user001”, there is log data having a form ID different from the report creation target form ID and the operation date and time within the form display time. It is determined whether or not. If it is determined that such log data exists, the number of times of reference is recorded as the other form referred to during the display of the form indicated by the form ID of the report creation target.

  Finally, the reference counts of other forms calculated for each operator ID as described above are totaled in units of form IDs of the other forms to calculate the total reference count for each other form.

  Note that the analysis unit 112 of the present embodiment performs the performance analysis, heat map analysis, exception analysis, and related form analysis described above. However, the various types of analysis performed by the analysis unit 112 are not limited thereto. I can't. The analysis unit 112 may perform various analyzes such as a response analysis that calculates an average time from when a form display request is made until the form is displayed.

  Subsequently, the report creation processing unit 103 of the server device 10 creates report data based on the analysis result in step S1002 by the report creation unit 113. Then, the report creation processing unit 103 causes the report creation unit 113 to save the created report data in the report storage unit 106 (step S1003).

  Here, an example of the report data created by the report creation unit 113 is shown in FIG. FIG. 11 is a diagram illustrating an example of report data.

  The report data 106D shown in FIG. 11 is created based on the analysis results of performance analysis, heat map analysis, exception analysis, and related form analysis.

  The report data 106D illustrated in FIG. 11 includes a report ID 1061, a form ID 1062, a creation date 1063, field information 1064, a mouse event 1065, and a related form 1066.

  The report ID 1061 is identification information that uniquely identifies the report data 106D. A form ID 1062 is a form ID for which a report is created. The creation date 1063 is the date when the report data 106D was created.

  The field information 1064 stores, for each field, an average input time of the field and exceptions that occurred in the field in an array. In the field information 1064 shown in FIG. 11, the field ID “field_id001”, the average input time “20.59”, and the exception “format error (date)” are stored in the first array.

  Such field information 1064 is created based on the analysis result of the performance analysis and the analysis result of the exception analysis.

  The mouse event 1065 stores information on locations where operation events related to mouse operations have occurred in the form as an array. In the mouse event 1065 shown in FIG. 11, the position ““ x ”: 1.5,“ y ”: 5.4” indicating the coordinates at which the operation event related to the mouse operation has occurred in the first array, and the operation type “ “Click” and the date and time “2015/1/5 9:14” when the operation event occurs are stored.

  Such a mouse event 1065 is created based on the analysis result of the heat map analysis.

  The related form 1066 stores the information of the form referred to during display of the form indicated by the report creation target form ID in an array. In the related form 1066 shown in FIG. 11, in the first array, the form name of the form (reference form) referenced during display of the form, the form ID of the reference form, and the total reference count of the reference form And are stored.

  Such a related form 1066 is created based on the analysis result of the related form analysis.

Returning to FIG. Report creation processing unit 103 of the server device 10 determines the notification unit 114, whether it is necessary to notify the user _{U 2} is a designer (step S1004). Notification unit 114 determines, for example, the case where the exception is stored in the field information of the report data generated in step S1003 described above, it is necessary to notify the user U _2. That is, the notification unit 114 determines that if an exception occurs in the analysis result of the exception analysis, it is necessary to notify the user U _2.

Thus, the notification unit 114, based on the analysis result of the exception analysis, determines whether it is necessary to notify the user U ₂ is a designer. The notification unit 114, when or if an exception in fields in the form is generated a predetermined number of times or more, the predetermined exception preset is occurring, need to be notified to the user U ₂ It may be determined that

In step S1004, the case where the notification is determined to be necessary, the report creation processing unit 103 of the server device 10, the notification unit 114, the user U _2, for example, an exception occurs in the fields included in the form Notification indicating that it is present (step S1005). As a result, when an exception such as an operation error occurs in a field included in the form, the designer who designed the form can know the occurrence of the exception.

  Note that the notification unit 114 may notify the person in charge of design by e-mail or the like, for example. However, the present invention is not limited to this, and the notification unit 114 may notify the designer in charge by, for example, inputting a task or the like that notifies that an exception has occurred.

  Subsequently, the report creation processing unit 103 of the server apparatus 10 determines whether or not there is a next report creation target form ID by the extraction unit 111 (step S1007).

  In step S1007, if the extraction unit 111 determines that there is a next report creation target form ID, the report creation processing unit 103 returns to the process of step S1001. That is, in this case, the report creation processing unit 103 creates report data of the form indicated by the next report creation target form ID.

  In step S <b> 1007, if the extraction unit 111 determines that there is no next report creation target form ID, the report creation processing unit 103 ends the process.

Thus, in the business system 1 of the present embodiment, the server device 10, after performing various analyzes on the basis of the operation log of user U ₁ is a person in charge, creates a report based on the analysis result. As will be described later, the user U _{2 who} is a designer is able to improve (redesign) various forms for executing the process by referring to the report created in this way. .

Next, processing when the user U ₂ is the design personnel to view the report by using the client terminal 20 ₂ is described with reference to FIG. 12. FIG. 12 is a sequence diagram illustrating an example of a report display process according to the present embodiment.

The user _{U 2,} using the client terminal 20 ₂ performs a display operation of a report (step S1201). Then, the input receiving unit 202 of the client terminal 20 ₂ receives the display operation.

Here, the user U ₂ may, for example, by selecting the desired form from the list of forms displayed by the installed browser or the like to the client terminal 20 _2, a report for displaying the selected form of the report Display operation can be performed. Hereinafter, as an example, it is assumed that the user U ₂ has selected “vacation application form” indicated by the form ID “form_id001” from the list of forms.

Report request unit 204 of the client terminal 20 ₂ sends accepts a display operation of a report by the input receiving unit 202, the server apparatus 10, an acquisition request for a report for displaying the report (Step S1202). It is to be noted that the report of the acquisition request, which contains a form ID of the leave application form that has been selected by the user U ₂ "form_id001".

Next, the report acquisition section 104 of the server device 10 receives the report acquisition request from the client terminal 20 _2, obtains the report data of the form ID "form_id001" included in the acquisition request from the report storage 106 (step S1203 ).

The report acquisition section 104, the requesting client terminal 20 ₂ reports acquisition request, transmits the report display data based on the acquired report data.

Here, the report display data is display data for displaying a report screen on the client terminal 20 based on the report data, and is, for example, display data in HTML format created based on the report data. Note that the report displays data may be any data format capable of displaying the report screen in the client terminal 20 _2. Thus, for example, the client terminal 20 _2, based on the report data, if it is possible to display the report screen, the report acquisition section 104, the client terminal 20 the obtained report data as data format ₂ may be transmitted.

The display control unit 201 of the client terminal 20 ₂ receives the report display data from the server apparatus 10, based on the report display data to display the report screen 2000 shown in FIG. 13 for example on the display device 12 (step S1204).

  Here, the report screen 2000 shown in FIG. 13 is a screen on which a report for the leave application form 1000 is displayed. The report screen 2000 shown in FIG. 13 includes a display column 2001 for the average input time for each field included in the leave application form 1000, a display column 2002 for the total average input time for the field, and a display of exceptions that have occurred for each field. A column 2003 is included. The report screen 2000 also includes a heat map display field 2004 in which locations where an operation event related to a mouse operation has occurred in the leave application form 1000, and a related form display field referred to during the display of the leave application form 1000. 2005 is included.

Thereby, the user U ₂ who is a person in charge of design can improve (redesign) the screen design and the like of the leave application form 1000 based on the report contents displayed on the report screen 2000. That is, the user U ₂ can improve (redesign) the vacation application process by referring to the report contents displayed on the report screen 2000.

  For example, in the average input time display column 2001 shown in FIG. 13, the average input time of the person in charge of business for each field is displayed. Here, the average input time of the holiday end date input field 1002 is “45.32 s”, compared to the average input time of the holiday start date input field 1001 of “20.59 s”.

For this reason, the user U ₂ can know that it takes more time to input the input field 1002 than to input the input field 1001. Therefore, in order to improve the difference in input time between these fields, for example, the user U ₂ can set the vacation application form 1000 so that the user can input dates with reference to the calendar for the input fields 1001 and 1002. Can be improved.

Similarly, the user U ₂ can improve the input time in the leave application form 1000 based on the time displayed in the display field 2002 of the total average input time of the field.

Further, for example, in the exception display column 2003 shown in FIG. 13, exceptions that occur for each field are displayed. Therefore, the user U _2, it is possible to improve the leave application form 1000 so that exception does not occur. For example, since a “format error (date)” has occurred in the vacation start date input field 1001, direct entry is prohibited, and the vacation application form 1000 can be improved to select a date from a calendar. .

Further, for example, in the heat map display column 2004 shown in FIG. 13, a range in which the mouse operation is performed by the user U _{1 on the} vacation application form 1000 is displayed. Thus, the user U ₂ may be to allow an appropriate mouse operation improves vacation request form 1000.

Furthermore, for example, in the related form display column 2005 shown in FIG. 13, the form names and the total number of times of reference of other forms referred to during the display of the vacation application form 1000 are displayed. Thus, the user U ₂ may, for example, a link button to form the total number of references often can be improved, such as provided on vacation request form 1000.

As described above, the business system 1 according to the present embodiment provides a report on which analysis results based on various operations on the form are displayed to the user U ₂ who is a designer. As a result, the user U ₂ who is in charge of design makes various improvements based on the contents displayed in the report, such as improving input time, preventing the occurrence of exceptions (operation errors, etc.), and improving the convenience of forms. Will be able to do. Thus, in the business system 1 of the present embodiment, the user U ₂ is a designer, to provide a report based on the operation log of user U ₁ is a person in charge, of the user U ₂ Process improvement for improving operability can be supported.

  Although the embodiments of the present invention have been described in detail above, the present invention is not limited to such specific embodiments, and various modifications are possible within the scope of the gist of the present invention described in the claims.・ Change is possible.

DESCRIPTION OF SYMBOLS 1 Business system 10 Server apparatus 20 Client terminal 101 Process execution part 102 Storage part 103 Report creation process part 104 Report acquisition part 105 Log storage part 106 Report storage part 106
DESCRIPTION OF SYMBOLS 111 Extraction part 112 Analysis part 113 Report preparation part 114 Notification part 201 Display control part 202 Input reception part 203 Form request part 204 Report request part 205 Operation detection part 206 Log preparation part 207 Storage request part 208 Form transmission part 209 Log temporary storage part

Japanese Patent No. 4376887

Claims (8)

An information processing system for executing a business process,
Obtaining means for obtaining a user operation log on a display screen for executing one process included in the business process;
Storage means for storing the operation log acquired by the acquisition means in a first storage means;
Creating means for creating a report including information related to a user operation on the display screen based on the operation log saved in the first storage means by the saving means;
An information processing system. The acquisition means includes
The information processing system according to claim 1, wherein the operation log of the user is acquired from when the display screen is opened to when the display screen is closed. The acquisition means includes
Obtaining an operation log of the user on the display screen, and storing the operation log in a second storage means for temporarily storing the operation log;
The storage means includes
The information processing system according to claim 2, wherein the operation log stored in the second storage unit is stored in the first storage unit in response to the display screen being closed. The display screen includes one or more input items,
The creating means includes
The information processing system according to any one of claims 1 to 3, wherein a report including an average input time for the input item is created for each of the input items on the display screen. The creating means includes
Furthermore, the information processing system of Claim 4 which produces the report containing the information regarding the exception which generate | occur | produced in this input item for every said input item. The creating means includes
The information processing system according to any one of claims 1 to 5, wherein a report including information related to a reference count of another display screen referred to by a user during display of the display screen is created. An information processing apparatus that executes a business process,
An acquisition means for acquiring a user operation log on a display screen displayed on a terminal device connected to the information processing apparatus via a network, for executing one process included in the business process When,
Storage means for storing the operation log acquired by the acquisition means in a first storage means;
Creating means for creating a report including information related to a user operation on the display screen based on the operation log saved in the first storage means by the saving means;
An information processing apparatus. An information processing method used in an information processing system for executing a business process,
An acquisition procedure for acquiring a user operation log on a display screen for executing one process included in the business process;
A storage procedure for storing in the first storage means the operation log acquired by the acquisition procedure;
A creation procedure for creating a report including information related to a user operation on the display screen based on the operation log stored in the first storage unit by the storage procedure;
An information processing method comprising:

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