JP2016110352A - Automatic selling machine - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce the discomfort of a user, and to reduce man-hours due to a refund operation by suppressing a user's purchase operation to the automatic selling machine during failure.SOLUTION: An automatic selling machine includes: a control part for making an instruction to diagnose whether or not each element of the automatic selling machine breaks down; and a real time clock for transmitting an interruption signal to apply a timing for diagnosis to the control part. The control part includes a diagnosis instruction part for making a diagnosis instruction about the elements and a display instruction part for making a display instruction. The real time clock transmits an interruption signal at a fixed time interval.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a vending machine, and more particularly to a vending machine that informs a user of a malfunction of the vending machine.

  In recent years, due to the diversification and complexity of vending machines, complaints from users that the vending machine's non-response to the user's purchase operation is considered to be a factor (cards and smartphones that have been cashed in but products have not come out) The product does not come out, etc.) Furthermore, in the worst case, there are cases where the vending machines are destroyed.

  For this reason, techniques for diagnosing vending machine failures have been developed.

  For example, in Patent Document 1, it is automatically determined in advance whether each load means is operating normally by grasping a state in which goods are not frequently sold and sequentially driving a plurality of loads. Vending machine technology that can be diagnosed is disclosed. This comprises a drive means for driving the load means, a load operation detection means for detecting the movement of the load, a control means for outputting a signal for driving the load, and a sales situation grasping means for grasping the sales situation. It has been realized.

JP 2005-326925 A

  In the technique described in Patent Document 1, since the diagnosis is performed by grasping the state where the product is not frequently sold, there is a problem that the diagnosis is not performed when the product is frequently sold. . In other words, in the embodiment of Patent Document 1, if it is not sold for 2 hours, the test mode is set, but if the sales are continued without opening for 2 hours, the diagnosis is not performed and a failure occurs during that time. The user operates the vending machine without knowing that it is out of order. As a result, the user is uncomfortable and a refund operation is required. In particular, when the refund process fails and is not refunded to the user, the user's discomfort increases and there is a possibility of destroying the vending machine.

  The object of the present invention is to solve the above-mentioned problems, diagnose the function of the vending machine at regular intervals, detect the failure and display it, thereby suppressing the purchase operation for the vending machine that is out of order. Is to reduce the discomfort and reduce the man-hours due to refund operations.

  In order to solve the above-mentioned problems, the present invention provides a control unit that issues an instruction to diagnose whether each element of the vending machine is faulty, and a real-time clock that sends an interrupt signal that gives the control unit a timing for diagnosis The control unit has a diagnosis instruction unit for performing a diagnosis instruction for an element and a display instruction unit for performing a display instruction, and the real-time clock sends out an interrupt signal at a constant time interval. Yes.

  According to the present invention, the function of the vending machine is diagnosed at regular intervals, and failure detection and display are performed, thereby preventing the user from making a purchase operation on the vending machine that is out of order. It is possible to reduce the man-hours due to the refund operation.

It is a block diagram which shows the structure of the vending machine in embodiment of this invention. It is a flowchart which shows operation | movement of the vending machine in embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

(Embodiment)
FIG. 1 is a block diagram showing a configuration of a vending machine according to an embodiment of the present invention. The configuration of the vending machine in this embodiment will be described with reference to FIG.

  In FIG. 1, a vending machine 10 includes a control unit 11 that performs control, an RTC (Real Time Clock) 12 that generates an interrupt signal at regular time intervals, a purchase detection unit 16 that detects a user's purchase operation, It has a bus line 30 for connecting each element. For example, the RTC 12 generates an interrupt signal at 1 second intervals, counts 3600 signals, and performs diagnosis once an hour. Since the count number can be arbitrarily set, the diagnosis timing can be arbitrarily set. The function of each element is confirmed by a diagnostic command transmitted via the bus line 30 at the diagnostic timing.

  The bus line 30 includes a reader / writer diagnosis unit 18, a product illumination LED (Light Emission Diode) 19, a product switching SW 21, and a LAN (Local Area Network) switching SW 23 as elements of a vending machine to be diagnosed. A BUM (Backup Memory) function diagnosis unit 24, a speaker 25, sensors 22 and the like are connected. Also, an external display device 20 for displaying to the user is connected.

  The reader / writer diagnosis unit 18 performs self-diagnosis as to whether each function of a reader / writer (terminal) compatible with an electronic money card such as Suica (registered trademark) operates. The product illumination LED 19 is an LED for product illumination. The product switching SW 21 is a switch for selecting a product equipped with a vending machine. The LAN switching SW 23 is a switch for switching and transmitting the payment information of the reader / writer, the information of the vending machine, and the like. The BUM function diagnosis unit 24 diagnoses the function of the backup memory.

  The control unit 11 is connected to an RTC 12 that generates interrupt signals at regular intervals when waiting for a user operation. Further, a purchase interruption process from the purchase detection unit 16 is accepted.

  The control unit 11 includes a CPU 13 that receives an interrupt signal from the RTC 12 and a diagnosis instruction unit 15 that determines an interrupt factor, and includes a diagnosis start unit 14 that is activated at a determination timing. The diagnosis start unit 14 starts diagnosis via the bus line 30.

  Further, the control unit 11 includes a purchase determination unit 26 that determines whether or not the purchase function is continued based on the diagnosis result of each element, a stop determination unit 17 that determines whether the purchase function is stopped, and a diagnosis end unit 27 that determines the end of the diagnosis. A display instruction unit 28 is provided for displaying support information for the user when the diagnosis result is abnormally terminated. From the diagnosis end unit 27 and the display instruction unit 28, support information for the user is displayed on the external display device 20 via the bus line 30.

  The operation of the vending machine in this embodiment will be described with reference to FIGS. FIG. 2 is a flowchart for explaining the operation of the vending machine in the present embodiment.

  In FIG. 2, when an interrupt signal from the RTC 12 is generated at regular intervals when waiting for a user's purchase operation (S 111), the diagnosis instruction unit 15 diagnoses which function is to be diagnosed. An instruction is issued (S113), and an instruction is issued from the diagnosis start unit 14 to each functional unit of the vending machine via the bus line 30 to start diagnosis processing (S114). Here, the diagnosis instruction as to which element is to be diagnosed may be made by diagnosing each element in turn, or by making a weighting such as increasing the frequency of diagnosis of elements that have failed in the past. Also good. An element that has failed in the past in this specific vending machine may be used, or an element that has failed in the past in the same type vending machine may be weighted and diagnosed.

  Each element of the vending machine diagnoses each function (S120), and returns the diagnosis result to the purchase determination unit 26 (S121).

  Based on the diagnosis result, the purchase determination unit 26 determines whether or not the purchase function is continued. If the purchase function is continued (Yes in S115), the purchase determination unit 26 sends the diagnosis result to the stop determination unit 17 that determines whether or not the purchase function is stopped. If the purchase function is not continued (No in S115), the display instruction unit 28 is operated to display support information for the user (S118). For example, even if the product illumination LED 19 is a failure in which the LED is not lit as a result of diagnosis, the purchase determination unit 26 determines whether or not the purchase function is continued if the purchase function can be continued without any trouble in product purchase.

  The stop determination unit 17 determines whether or not the diagnosis result is normal (S116). If the diagnosis result is normal (Yes in S116), the diagnosis end unit 27 is operated to end the diagnosis (S117). If the diagnosis result is not normal (No in S116), the display instruction unit 28 is operated to display support information for the user (S118). The display instruction unit 28 sends character information or image information and causes the external display device 20 to display it. Further, an audio signal may be directly output to the speaker 25 to transmit information to the user by voice. You may combine like a character and a sound, a character and an image, or an image and a sound.

  For example, when an abnormality is detected by the stop determination unit 17 with respect to the reader / writer diagnosis unit 18, support information for a user indicating use suppression to the card and smartphone user, for example, “ An instruction is given from the display instruction unit 28 to the external display device 20 so as to display “currently not available”.

  The same determination process is performed for the other product illumination LEDs 19, the product switching SW 21, the sensors 22, the LAN switching SW 23, the BUM function diagnosis unit 24, and the speaker 25.

  In addition, when an interrupt signal is generated from the RTC 12 at regular intervals, the diagnosis instruction unit 15 determines the diagnosis instruction, and while the diagnosis process is activated for each function of the vending machine, the diagnosis start unit For example, the external display device 20 is instructed to display the message “During diagnosis, please wait for a while” so that the user does not use it. At the end of diagnosis, the diagnosis end unit 27 instructs the external display device 20 to end display.

  As described above, according to the present embodiment, the function of the vending machine is diagnosed at regular intervals, and the failure detection and display are performed, thereby suppressing the purchase operation on the vending machine during the failure by the user. By doing so, it is possible to reduce the user's discomfort and to reduce the man-hours due to the refund operation.

  In addition, this invention is not limited to the above-mentioned embodiment, It can implement in various changes and deformation | transformation in the range which does not deviate from the summary of this invention.

  INDUSTRIAL APPLICABILITY The present invention can be used for a diagnostic device that notifies a user of a failure of a vending machine.

10 Vending Machine 11 Control Unit 12 RTC
13 CPU
DESCRIPTION OF SYMBOLS 14 Diagnosis start part 15 Diagnosis instruction | indication part 16 Purchase detection part 17 Stop determination part 18 Reader / writer diagnosis part 19 Product illumination LED
20 External display device 21 Product switching SW
22 Sensors 23 LAN switch SW
24 BUM function diagnosis unit 25 Speaker 26 Purchase determination unit 27 Diagnosis end unit 28 Display instruction unit 30 Bus line

Claims (4)

A control unit that gives instructions to diagnose whether each element of the vending machine is faulty;
A real-time clock that sends an interrupt signal that gives timing for diagnosis to the control unit;
Have
The control unit includes a diagnosis instruction unit that performs a diagnosis instruction for the element and a display instruction unit that performs a display instruction.
The vending machine, wherein the real-time clock sends out an interrupt signal at regular time intervals.   The vending machine according to claim 1, wherein the diagnosis instruction unit diagnoses the elements in order.   The vending machine according to claim 1, wherein the diagnosis instruction unit increases the frequency of diagnosing the element having a problem in the past.   The said display instruction | indication part controls at least one of a display apparatus and a speaker so that information may be transmitted to a user by at least one of a character, an image, and an audio | voice, The one of Claims 1-3 characterized by the above-mentioned. Vending machine.

Images