JP2016071652A - Privilege management device and privilege management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce a loss at a shop.SOLUTION: A point management server 4 comprises: a state specification unit 473 which specifies the state in which a commodity or service at a shop can be provided; a generation unit 474 which generates privilege information showing privilege on the basis of the specified state; a terminal specification unit 475 which specifies a user terminal present within a predetermined range from the position of the shop; a notification unit 476 which notifies the user terminal specified by the terminal specification unit 475 of the generated privilege information; and a reception unit which receives declaration information showing declaration of the use of privilege by a user of a user terminal from the user terminal. The state specification unit 473 updates the state in which a commodity or service at a shop can be provided in real time on the basis of the received declaration information.SELECTED DRAWING: Figure 11

Description

  The present invention relates to a privilege management apparatus and a privilege management method.

  Conventionally, in order to increase the number of visitors at a store, a coupon that gives a privilege to purchase of the product or service has been issued (see, for example, Patent Document 1).

JP 2009-251843 A

  By the way, at a store, customers do not always come to the store. For example, when the store is a restaurant, there are many visitors during lunch and dinner, and there are few visitors during other times. For this reason, during a time when many visitors are crowded, customers who are trying to visit the store due to full seats flow to other stores, resulting in an opportunity loss. In addition, when there are few visitors, there is a problem that sales are reduced due to a large number of empty seats.

  In addition, products provided in restaurants such as restaurants include foodstuffs with a large stock and foodstuffs with a low stock. For example, for foodstuffs with a large stock, it is preferable to sell more products using the foodstuffs than products using foodstuffs with a small stock. However, depending on the sales situation of products that use foods with a large inventory, the foodstuffs must be discarded, and a loss may occur.

  Then, this invention is made | formed in view of these points, and it aims at providing the privilege management apparatus and privilege management method which can suppress the loss in a shop.

  The privilege management apparatus which concerns on the 1st aspect of this invention is a production | generation part which produces | generates the privilege information which shows a privilege based on the situation specific part which specifies the provision possible situation of the goods or service in a store, and the identified said provision possible situation A terminal specifying unit that specifies a mobile terminal that is within a predetermined range from the location of the store, a notification unit that notifies the mobile terminal specified by the terminal specifying unit of the generated privilege information, and the mobile A reception unit that receives declaration information indicating a declaration of use of the privilege by a user of the mobile terminal from a terminal, and the situation specifying unit is configured to provide the provisionable situation in real time based on the received declaration information. Update.

  The declaration of the use of the privilege requires consumption of monetary value, and the generation unit provides the product or the service in the store according to the available status specified by the status specifying unit. In the case where it is difficult, the first privilege information indicating the privilege with high monetary value to be consumed is generated, and it is easy to provide the product or the service at the store. If it is, second privilege information indicating a privilege whose money value to be consumed is lower than the privilege may be generated.

The privilege management apparatus may further include an acquisition unit that acquires real-time sales information related to the store, and the status specifying unit may specify the available status based on the sales information.
The generation unit presents a privilege indicating a privilege whose valid period is set to a predetermined period when the specified availability state indicates that it is easy to provide the product or the service in the store Information may be generated.

The terminal specifying unit may specify a mobile terminal that exists within a predetermined range from the location of the store using short-range wireless communication.
The terminal specifying unit may acquire position information indicating a position of the mobile terminal, and may specify a mobile terminal that exists within a predetermined range from the position of the store based on the position information.
The terminal specifying unit may specify a mobile terminal of a user who is subscribed to a predetermined service and exists within a predetermined range from the location of the store.

  The privilege management apparatus further includes an attribute information storage unit that associates and stores user identification information that identifies a user of the mobile terminal and attribute information of a privilege that the user desires to be notified. You may further specify the portable terminal corresponding to the said user identification information linked | related with the attribute information of the privilege to notify from the identified portable terminal.

  The privilege management device further includes a use history storage unit that associates privilege identification information for identifying the privilege with user identification information indicating a user of the mobile terminal that uses the privilege, and stores it as use history information. The terminal specifying unit may further specify a mobile terminal corresponding to the user identification information stored in association with the privilege to be notified in the use history storage unit from the specified mobile terminal.

  The privilege management method according to the second aspect of the present invention includes a step of specifying an available state of a product or service in a store, a step of generating privilege information indicating a privilege based on the specified provided state, A step of identifying a portable terminal existing within a predetermined range from the location of the store; a step of notifying the identified portable terminal of the generated privilege information; and the privilege by a user of the portable terminal from the portable terminal Receiving the declaration information indicating the declaration of the use of the information, and in the step of specifying the provisionable state, the provisionable state is updated in real time based on the received declaration information.

  According to the present invention, there is an effect that loss in a store can be suppressed.

It is a figure which shows the outline | summary of the electronic currency management system of this invention. It is a figure which shows the system configuration | structure of an electronic currency management system. It is a figure which shows the information managed by each server which comprises an electronic currency management system. It is a figure which shows the example of a display screen of a user terminal. It is a figure which shows the operation | movement at the time of card | curd issuing. It is a figure which shows the flow of the process at the time of card | curd issuing. It is a figure which shows the operation | movement at the time of charging a card | curd. It is a figure which shows the operation | movement at the time of purchasing goods using a card | curd. It is a figure which shows the operation | movement at the time of giving a point with respect to a user. It is a figure which shows the operation | movement at the time of providing a user specific service with respect to a user. It is a figure which shows the structure of a point management server. It is a figure which shows an example of the information memorize | stored in the attribute information storage part and the store information storage part. It is a figure which shows an example of the information memorize | stored in the privilege information storage part and the use log | history memory part. It is a figure which shows the example of a display screen which shows the received privilege. It is a sequence diagram which concerns on the process which a point management server provides a privilege.

[Outline of Electronic Currency Management System S]
First, an outline of the electronic currency management system S will be described with reference to FIG. The electronic currency management system S is a system that manages the balance of electronic currency that can be used by the user using the card 11 and enables the management of the card 11 from the user's mobile phone (hereinafter referred to as user terminal 12). . An electronic currency is an intangible currency having a monetary value, such as credits, points, and coupons. The card is, for example, a credit card or a prepaid card that can be used when purchasing goods or services using electronic currency.

  The user can use the electronic currency stored in the account using the card 11 when the electronic currency is stored in an account associated with the card 11 in advance and purchase of goods or services. In the electronic currency management system S, the user terminal 12 is used by linking the card 11 and the user terminal 12 in the electronic currency management apparatus 10 that can be accessed via, for example, a base station of a mobile phone network. Card management is realized. Specifically, in the electronic currency management system S, the user terminal 12 is used to implement charging (payment) to a prepaid card, confirmation of a card balance, points given, usage history, and the like.

The user can store electronic currency in various ways. For example, the user can save electronic money by transferring and charging cash to an account designated by a card number set in the card 11. The user can also store electronic currency by shopping at a physical store or online store using the card 11 and receiving points according to the purchase amount. Since the user can check the balance of the electronic currency associated with the card 11 from the user terminal 12, the user's willingness to accumulate electronic currency and use it for various purposes is increased.
Hereinafter, an example of a specific configuration for realizing the electronic currency management system S will be described.

[System configuration of electronic currency management system S]
FIG. 2 is a diagram showing an example of the system configuration of the electronic currency management system S. As shown in FIG. As shown in FIG. 2, the electronic currency management system S includes a user device 1 and an electronic currency management device 10 accessible by the user device 1. The electronic currency management apparatus 10 includes a card management server 2, a carrier server 3, and a point management server 4.

  The user device 1 is a device used by each user who uses a service provided by the electronic currency management system S, and includes a card 11 and a user terminal 12.

The card 11 is a card that makes payment using the international brand payment NW50, and is a prepaid card that can make payment of the usage amount based on the amount charged in advance. In addition, it is good also as using the postpay card | curd which replaces with a prepaid card as a card | curd 11 or postpays the amount of charge postpaid instead of a prepaid card | curd or the amount of charge.
The user terminal 12 is a communication device that performs communication (call) via a communication NW provided by a communication carrier, and is, for example, a mobile phone, a smartphone, a tablet PC, or the like. A predetermined application program is installed in the user terminal 12, and the card 11 can be managed from the user terminal 12 through an application executed based on the program.

The card management server 2 is a server that manages the usage history of the card 11 for each user, and stores information related to the card 11. Here, FIG. 3A shows an example of various information stored in the card management server 2. As shown in FIG. 3A, the card management server 2 stores various information such as a prepaid card number (hereinafter simply referred to as “card number”), a balance, and a usage history in association with the management number.
The card number is a number consisting of approximately 16 digits of alphanumeric characters set in the card 11 and is identification information for identifying the card 11. The management number is a number uniquely corresponding to the card number, and is used to identify the card 11 instead of the card number when linking with another server. The balance is information indicating the balance of the amount charged in the account designated by the card number set in the card 11. The use history is a history of shopping using the card 11 and includes purchase date and time, products / services to be purchased, purchase price, purchase place (store name), and the like.

  The carrier server 3 is a server used by a communication carrier, and manages the usage history of the user terminal 12 of the service provided by the communication carrier for each user. The carrier server 3 calculates the amount charged to the user based on the usage history. Further, the carrier server 3 functions as an entrance (portal) for providing the service provided by the communication carrier to the user terminal 12. For example, in response to a request from the user terminal 12, the carrier server 3 acquires the balance of the electronic currency stored in the account corresponding to the card number associated with the user ID from the point management server 4, and sends it to the user terminal 12. The balance of electronic currency can be notified. The carrier server 3 may acquire points associated with the user ID from the point management server 4 and notify the user terminal 12 of the point balance.

Here, an example of various information managed in the carrier server 3 is shown in FIG. As shown in FIG. 3B, the carrier server 3 stores various information such as the telephone number of the user terminal 12, the billing amount, the contract ID, and the contractor name in association with the user ID.
The user ID is identification information for identifying the user terminal 12 or a user who uses the user terminal 12. The telephone number is a telephone number set for the user terminal 12 that is a communication terminal. The charged amount is an amount charged to the user when the user terminal 12 is used, and includes, for example, a communication fee and a usage fee for the content used on the user terminal 12. Depending on the communication carrier, not only a mobile phone but also a complex service such as a fixed telephone or cable TV may be provided to the user. Therefore, the billed amount is provided to the user indicated by the user ID. You may include charges for the services you have. The contract ID is identification information for identifying a contract made with a communication carrier, and is information indicating that the contractor has made the contract. Communication carriers sometimes charge communication charges collectively within the same person or family. The contract ID and the contractor name are information for discriminating a range in which charges for communication charges are collected and a target for charging the collected communication charges.

  Although not shown, the carrier server 3 has paid information related to the contract such as the contract deadline and contract date and time of the user terminal 12 and the amount charged according to the use of the user terminal 12 in association with the user ID. Information on payment of communication charges such as being delayed may be stored.

The point management server 4 obtains points according to use of the card 11 (for example, shopping using the card) and points according to use of the service provided to the user indicated by the user terminal 12 or the user ID. A server that is integrated and managed. Here, examples of various information managed in the point management server 4 are shown in FIGS.
As shown in FIG. 3C, the point management server 4 stores various information such as a management number, points, and detailed information in association with the user ID. The user ID is identification information for identifying a user who uses the user terminal 12, and is used when linking with the carrier server 3. The management number is a number uniquely corresponding to the card number, and is used when linking with the card management server 2. The point is information indicating the number of points given to the corresponding user according to the charge amount acquired from the carrier server 3 and the purchase amount acquired from the card management server 2 (that is, the settlement amount of the purchased product). It is. The detail information is information including the card 11 and the point usage history, and indicates the history of shopping using the card 11 and the history of points given to the user.

  Further, as shown in FIG. 3D, the point management server 4 stores a point grant rate for calculating points to be granted based on the purchase amount and the charge amount in association with the usage form. As a usage form, the use of the card 11 or the user terminal 12 can be considered, but besides these, depending on whether the store using the card 11 is a normal store or a point preferential store, the rate It is good also as making it differ. Information indicating a store using the card 11 can be acquired by receiving a use history from the card management server 2.

  The point management server 4 may store the balance of the electronic currency managed by the card management server 2 in association with the card number in association with the user ID. In this case, the point management server 4 updates the stored electronic currency balance in synchronization with the update timing of the electronic currency balance in the card management server 2. In response to a request from the user terminal 12, the point management server 4 reads the balance of the electronic currency stored in association with the user ID corresponding to the user terminal 12 from the storage unit, and via the carrier server 3, The balance can be notified to the user terminal 12. The point management server 4 acquires the balance of the electronic currency associated with the card number corresponding to the user ID from the card management server 2 at the timing when the balance of the electronic currency is requested from the user terminal 12, and the acquired balance May be notified to the user terminal 12.

  As described above, in the electronic currency management system S, the card management server 2, the carrier server 3, and the point management server 4 cooperate to manage the card number and the user ID in association with each other. That is, the electronic currency management system S associates and manages card identification information and user identification information for identifying a user who uses the user terminal. Specifically, in the electronic currency management system S, the point management server 4 associates the card number with the user ID via the management number associated with both the card number and the user ID.

  And the electronic currency management system S manages the balance of the electronic currency which can be settled with a card in the card management server 2 in association with the card number. In response to a request from the user terminal 12, the carrier server 3 acquires the balance of the electronic currency stored in the account corresponding to the card number associated with the user ID from the card management server 2 via the point management server 4. Then, the balance of the electronic currency can be notified to the user terminal 12. By doing in this way, in the electronic currency management system S, it is as if the user manages the electronic currency in association with the user terminal 12 without inputting information on the electronic currency account to the user terminal 12. It is possible to grasp the balance of electronic currency with a sense.

  In the electronic currency management system S having the above configuration, the point management server 4 integrates the usage status of the card 11 managed by the card management server 2 and the usage status of the user terminal 12 managed by the carrier server 3. And achieve point integration. Specifically, the point management server 4 integrates the usage status of the card 11 and the usage status of the user terminal 12 by linking the management number and the user ID.

Since the point management server 4 manages the integrated information in association with the user ID, the usage status of the card 11 and the usage status of the user terminal 12 of the corresponding user can be acquired using the user ID as a key.
Therefore, in the electronic currency management system S, when a user using the user terminal 12 designates a user ID and makes a request, the user can grasp various information managed by the point management server 4. Specifically, when the user terminal 12 transmits predetermined information including a user ID to the carrier server 3, the carrier server 3 acquires various pieces of related information from the point management server 4 using the user ID as a key, and the user Provided to the terminal 12. Note that the point management server 4 and the carrier server 3 may provide the user terminal 12 with difference information with respect to the information provided at the previous request.

[Display screen example of user terminal 12]
Here, an example of the display screen displayed on the user terminal 12 based on various information provided from the carrier server 3 is shown in FIG. FIG. 4A is a display screen 200 showing an example of a top screen displayed during execution of the above-described application, and FIG. 4B is a display showing an example of a menu screen displayed during execution of the application. This is a screen 210.

As shown in FIG. 4A, the display screen 200 includes a card balance display 201, a point number display 202, a charge button 203, and a menu button 204.
The card balance display 201 is a display showing the balance of the prepaid card 11, and the point number display 202 is a display showing the number of points given to the user. The display contents of the card balance display 201 and the point number display 202 are controlled based on the balance and the number of points of the card 11 acquired from the point management server 4 using the user ID as a key.

The charge button 203 is used when the user charges the card 11 with a desired amount. When the charge button 203 is operated and the user performs a predetermined charging operation, a charge request is made to the card management server 2 in cooperation with the user ID and the management number.
The menu button 204 is used when calling up menu screens of various services provided by the carrier server 3. When the menu button 204 is operated, a display screen 210 shown in FIG. 4B is displayed on the user terminal 12.

As shown in FIG. 4B, the display screen 210 includes a point menu 211, a shopping menu 212, and a card menu 213.
The point menu 211 includes a menu that prompts the user to use points, such as “Purchase a product using points” and “Get a privilege (coupon) using points”. Thereby, since various services that can use the points are provided to the user, the user can use the given points in various scenes.

The shopping menu 212 includes a menu that prompts the user to use the card 11 such as “Introduction of point preferential stores” and “Introducing stores that can shop using the card 11”. When the card 11 is used, points according to the purchase amount are given in the point management server 4, and by providing such a menu, it is possible to increase the opportunities for giving points.
The card menu 213 includes a menu for confirming the usage details of the card 11. By selecting this menu, the user can check the usage history of the card 11.

[Operation of Electronic Currency Management System S]
The configuration of the electronic currency management system S has been described above. Next, the operation of the electronic currency management system S will be described with reference to FIGS.

[Operation when issuing a card]
First, with reference to FIG. 5 and FIG. 6, the operation at the time of card issuance will be described. In the electronic currency management system S, the card 11 is issued in a locked state so that it cannot be used, and the card 11 and the user terminal 12 are linked to release the lock of the card 11. The locked state is, for example, a state in which a request for payment or charge is disabled on the card management server 2 side.
Specifically, as shown in FIG. 5, the card 11 is provided with an IC (Integrated Circuit) chip 111 that can be read by the user terminal 12, and the card can be read by the user terminal 12 by reading the IC chip 111. 11 is unlocked and the card 11 becomes usable. In the present embodiment, an IC chip 111 corresponding to NFC (Near Field Communication) is provided in the card 11, and the user terminal 12 reads the IC chip 111 using its own NFC communication function.

Here, with reference to FIG. 6, an example of processing at the time of card issuance will be described.
First, in step S <b> 1, the card issuer (card management server 2) stores information usable for unlocking in the IC chip 111, and sets the information on the card 11. Note that the information stored in the IC chip 111 is arbitrary information. In this embodiment, for example, a user ID for identifying the user terminal 12 is used. When information usable for unlocking is set in the card 11, the card management server 2 issues the card 11 to the user in step S2.

  When the card 11 issued from the card management server 2 arrives, the user reads the IC chip 111 of the card 11 using the user terminal 12 in step S3. That is, when the user brings the user terminal 12 into contact with the card 11, the NFC function of the user terminal 12 is exhibited, and information usable for unlocking stored in the IC chip 111 is read from the card 11. Subsequently, in step S4, the user terminal 12 determines whether or not the information held by itself matches the read information. If both pieces of information (user ID) match at this time, the user terminal 12 makes a use permission request in step S5, and the card management server 2 releases the lock of the issued card 11 in step S6. , Allow use. On the other hand, if the two pieces of information do not match in step S4, the user terminal 12 performs predetermined error processing in step S7.

In the foregoing, an example of processing at the time of issuing a card has been described. Information that can be used for unlocking the card 11 may be encrypted by a predetermined method. In this case, it is determined whether or not both pieces of information match in the user terminal 12 by holding information obtained by encrypting the user ID of the user terminal 12 or storing encryption key information. be able to.
In the example illustrated in FIG. 6, the user terminal 12 performs determination for unlocking. In this regard, the determination may be performed not by the user terminal 12 but by any of the card management server 2, the carrier server 3, and the point management server 4.

  When the user terminal 12 reads the IC chip 111 provided on the card 11 after unlocking the card 11, a display screen (for example, the display screen shown in FIG. 4A) displayed during the execution of the application described above. 200) may be automatically displayed on the user terminal 12. That is, when the user terminal 12 reads the IC chip 111, the user terminal 12 requests various information from the carrier server 3, and displays the information acquired in response to the request.

[Operation when charging]
Next, with reference to FIG. 7, an operation when charging the money to the card 11 will be described. FIG. 7A shows a display screen 220 showing a charge menu screen displayed when the charge button 203 is operated on the display screen 200 showing the top screen (see FIG. 4A).

  As shown in FIG. 7A, the electronic currency management system S of the present embodiment includes at least a charging method 221 and a charging method 222 as a method of charging the amount of money to the card 11. The charging method 221 is a charging method in which an amount of money is charged to the card 11 using at least a part of the given points, and charging is performed by converting the points into money at a predetermined rate. The charging method 222 is a charging method for charging using carrier settlement. Carrier payment is to make a payment together with the communication fee of the user terminal 12. In this charging method 222, the charged amount is added to the amount charged by the user terminal 12 and charged. In the present embodiment, only the charging methods 221 and 222 will be described, but the charging method to the card 11 is not limited to these, and may be realized by other methods. For example, a bank account used by the user may be set in advance, and the card 11 may be charged via this bank account.

  FIG. 7B shows a flow of operations of the charging method 221 and the charging method 222. As shown in FIG. 7B, in step S11, the user terminal 12 makes a charge request to the carrier server 3. In this charge request, the user terminal 12 notifies the carrier server 3 of the charge method and the charge amount together with the user ID.

  Upon receiving the charge request, the carrier server 3 notifies the point management server 4 that the charge request has been received from the user terminal 12 in step S12. Specifically, the carrier server 3 notifies the point management server 4 using the user ID that identifies the user terminal 12 that has received the charge request.

  In step S13, the point management server 4 specifies a management number corresponding to the user ID, and the card associated with the card number set in the card 11 corresponding to the management number with respect to the card management server 2. To charge the requested amount. Upon receiving this notification, the card management server 2 deposits the amount notified to the account corresponding to the card number set in the card 11 of the card number corresponding to the management number. In detail, the process of step S13 is performed after the processes of steps S14A and B are performed.

Step S14A is a process executed when the charge method 221 is selected, and step S14B is a process executed when the charge method 222 is selected.
In step S14A, the point management server 4 subtracts a point corresponding to the charge amount from the point associated with the user ID.

In step S14B, the carrier server 3 adds an amount corresponding to the charge amount to the charge amount associated with the user ID, and charges the user at a predetermined timing.
In carrier payment, a payment available frame may be set according to the contents of a contract with a communication carrier. As an example, there may be a case where a settlement frame is set according to the number of months of subscription to a service provided by a communication carrier. For a user with a subscription month of “36 months”, a settlement available frame “10,000 yen” is set. In such a case, in the process of step S14B, the carrier server 3 determines whether or not the sum of the charge amount of the current month is within the settleable frame, and only when the carrier server 3 is within the settleable frame. You may enable payment.

[Operation when purchasing a product]
Next, an operation when purchasing a product using the card 11 will be described with reference to FIG. The card 11 can be used in an actual store or a virtual store on the Internet.
When purchasing a product in an actual store, as shown in step S21A, by reading the card 11 through a card reader, the card number of the card 11 and information related to the product purchase are notified to the settlement NW50 provided by the international brand. The Note that the information related to product purchase is, for example, information such as the purchase price, purchased product, purchased store, and the like. Also, as shown in step S21B, when purchasing a product at a virtual store, the user terminal 12 notifies the settlement NW 50 of the card number of the card 11 and information related to the product purchase.

  When a predetermined payment process is performed in the payment NW 50, in step S22, the payment NW 50 notifies the card management server 2 of the card number and information related to product purchase. Upon receiving this information, the card management server 2 updates the usage history by subtracting the purchase amount from the balance corresponding to the card number, and notifies the settlement NW 50 that the subtraction process has been completed.

  Subsequently, in step S <b> 23, the card management server 2 notifies the point management server 4 of information related to product purchase together with a management number corresponding to the card number. The point management server 4 updates the points associated with the user ID corresponding to the management number based on the acquired information related to product purchase.

[Operation when points are given]
Next, with reference to FIG. 9, an operation when giving points to the user will be described. As described above, in the electronic currency management system S of the present embodiment, points are given according to the purchase of a product using the card 11, and points are also given according to the use of the user terminal 12.

In the case where points are given according to the purchase of the product, the point management server 4 acquires information related to the product purchase from the card management server 2 together with the management number in step S31. Then, in step S32, the point management server 4 specifies a rate according to the store where the product is purchased, and calculates a point according to the purchase amount based on the rate. Note that the processes in steps S31 and S32 are performed each time the user purchases a product using the card 11.
When the points corresponding to the purchase amount are calculated, in step S35, the point management server 4 adds the calculated points to the points stored in association with the user ID corresponding to the management number.

In step S <b> 33, the point management server 4 acquires the billed amount from the carrier server 3 together with the user ID. Then, in step S34, the point management server 4 calculates points according to the billed amount based on a predetermined rate. Note that the processing of step S33 and step S34 is performed at the timing when the amount charged is determined.
When the point corresponding to the amount charged is calculated, in step S35, the point management server 4 adds the calculated point to the point stored in association with the user ID.

[Operations when providing services to users]
Next, with reference to FIG. 10, an operation at the time of providing a user-specific service to a user who uses the electronic currency management system S will be described.
In step S41, when the user terminal 12 accesses the carrier server 3 with the user ID, the carrier server 3 notifies the point management server 4 of the user ID in step S42. In step S43, the point management server 4 acquires information related to the service corresponding to the notified user ID, and notifies the carrier server 3 of the information. In step S44, the service is provided from the carrier server 3 to the user terminal 12. Is done.
The point management server 4 manages the access history for each user ID, and based on this access history, the difference information from the previous access (use amount, charge amount, increase / decrease of points), the current balance and Get the current number of points. Then, the acquired information is provided to the user terminal 12 via the carrier server 3, so that the user terminal 12 displays a difference from the previous time, the current balance, the number of points, and the like.

The service corresponding to the user ID is, for example, a service that makes it possible to confirm the balance of the card 11 owned by the user and the points given, and introduces a product that matches the user's attributes (recommendation). Service.
As an example, the point management server 4 can purchase a product that can be purchased with the balance or points based on the balance or points associated with the user ID, or a little more than the balance or points that can be purchased. Providing services that introduce Further, the point management server 4 provides a service for introducing a product preferred by the user based on the user attribute (gender, age, date of birth, hobby preference) associated with the user ID.
Such services can also be provided that have been updated since the previous access.

  Further, the point management server 4 may change the point management server 4 to a state where the points cannot be used when the contract with the service provider using the user terminal 12 is canceled. For example, it is assumed that a communication carrier provides a communication service using the user terminal 12 and gives a point corresponding to the communication fee to the user of the user terminal 12. In this case, when the point management server 4 acquires information from the carrier server 3 that the user of the user terminal 12 has canceled the contract with the communication carrier, the point management server 4 deletes the points stored in association with the user terminal 12. When the point management server 4 acquires information that the user of the user terminal 12 has canceled the contract with the communication carrier, the point management server 4 may store the point balance with a flag indicating that points cannot be used. When the point management server 4 receives a notification from the carrier server 3 that the user has resumed the contract with the communication carrier within a predetermined period after canceling the contract, the point management server 4 You may make it usable.

  Moreover, in this embodiment, when the point management server 4 functions as a privilege management apparatus and it is easy to provide goods or services in a store, the user is notified by notifying the user of a privilege with high value. Increase the likelihood of customers coming to the store and reduce losses at the store.

Specifically, the point management server 4 identifies the status of provision of products or services in the store, and generates privilege information indicating a privilege based on the availability status. And the point management server 4 specifies the user terminal 12 as a portable terminal which exists in the predetermined range from the position of the said shop, and notifies the privilege information produced | generated with respect to the said user terminal 12. FIG. Here, the provisionable status is information indicating whether or not it is possible to provide a product or service in a store and whether or not it is easy to provide a product or service in a store.
Hereinafter, the function for the point management server 4 to notify the user terminal 12 of a privilege will be described in detail.

[Configuration of Point Management Server 4]
FIG. 11 is a diagram showing a configuration of the point management server 4 according to the present embodiment. The point management server 4 includes a point storage unit 41, an attribute information storage unit 42, a store information storage unit 43, a privilege information storage unit 44, a use history storage unit 45, a storage unit 46, and a control unit 47. Prepare.

  The point storage unit 41, the attribute information storage unit 42, the store information storage unit 43, the privilege information storage unit 44, the usage history storage unit 45, and the storage unit 46 are memories such as ROM and RAM, or storage media such as a hard disk. .

  As shown in FIG. 3C, the point storage unit 41 stores a table in which a user ID, a management number, the number of points, and point detailed information are associated with each other. The point detail information includes information such as the name of the store or company to which the points are given, and the date and time at which the points are given.

  As shown in FIG. 12A, the attribute information storage unit 42 stores a user ID as user identification information for identifying the user of the user terminal 12 and attribute information of a privilege that the user wants to be notified in association with each other. To do. The attribute information includes various items such as gourmet food, fashion, and sports. In the example shown in FIG. 12A, when “◯” is added to an item, it indicates that the user desires notification of a privilege related to the item. In the example shown in FIG. 12A, it is shown that the user corresponding to the user ID “TARO97” desires notification of a privilege related to “gourmet” and “sports”.

  As shown in FIG. 12 (B), the store information storage unit 43 is difficult to provide a product or service due to the store ID as store identification information for identifying the store and the store being crowded in the store. Reference sales as a reference in a certain case and position coordinate information indicating the position (latitude / longitude) of the store are stored in association with each other. Here, the reference sales are sales in unit time (for example, 1 hour), for example.

  As shown in FIG. 13A, the privilege information storage unit 44 is a privilege ID as privilege identification information for identifying a privilege, a store ID for identifying a store that notifies the privilege, and a product for notifying the privilege. Or the service provision possible situation, privilege information, and attribute information indicating the attribute of the privilege are stored in association with each other. The privilege information includes a product ID for identifying a target product or service to which the privilege is granted, a privilege content, and an expiration date indicating a time limit for which the privilege is granted. The product ID is used when a privilege is given only for purchase of a predetermined product or service. In addition, as the product ID, for example, “-” is stored in the case where all products sold in a store are targeted for a privilege. Further, “100p grant” included in the privilege content indicates that 100 points are granted as a privilege.

The usage history storage unit 45 stores the usage history of the privilege of the user of the user terminal 12. Specifically, the use history storage unit 45 stores the user ID of the user of the user terminal 12, the privilege ID of the privilege used by the user, and the use date of the privilege in association with each other.
Returning to FIG. 11, the storage unit 46 stores a program for operating the control unit 47 and data generated when the control unit 47 operates.

  The control unit 47 is, for example, a CPU, and by executing a program stored in the storage unit 46, a privilege reception unit 471, an acquisition unit 472, a situation identification unit 473, a generation unit 474, a terminal identification unit 475, and a notification unit 476. And function as a privilege granting unit 477.

  The privilege receiving unit 471 receives privilege information indicating a privilege from, for example, the management terminal 5 used by the product or service provider. Specifically, the privilege receiving unit 471 transmits a reception screen for receiving privilege information to the management terminal 5 in response to receiving a request for registration of privilege information from the management terminal 5, and through the reception screen. Privilege information, availability status, privilege attributes, and the like.

  Here, when receiving the privilege information, the privilege receiving unit 471 indicates privilege information indicating a privilege to be notified in a situation where it is difficult to provide a product or service, and a privilege to be notified in a situation where the product or service is easily provided. Receive privilege information. When the privilege reception unit 471 receives privilege information or the like, the privilege reception unit 471 generates a privilege ID, and associates the privilege ID with the received provisionable situation, privilege information, and privilege attributes, and stores them in the privilege information storage unit 44. In FIG. 13A, privilege information corresponding to the provisionable status “difficult” is stored in the privilege ID “T001”, and privilege information is stored corresponding to the provisionable status “easy”. I can confirm that. Here, the privilege corresponding to the “provided” status is “easy”, for example, is a privilege set corresponding to a time zone when there are few visitors in the store. Set to high value. Thereby, in order to obtain a privilege of high value, the possibility that the user will visit the store at a time when there are few visitors increases, and the opportunity loss at the store can be suppressed.

The acquisition unit 472 acquires real-time sales information related to the store. Specifically, the acquisition unit 472 externally uses, as sales information, information indicating the number of sales of products and the like in each time zone in a plurality of stores, the number of products and inventory of members constituting the products, or vacant seats in the stores. Get from the system. The acquisition unit 472 may acquire sales information in real time. Here, the external system is, for example, a point-of-sale (POS) system that aggregates sales of stores, a sales management system, or the like. The acquisition unit 472 may acquire the reservation status and congestion status of the store as sales information from the reservation management system.
Further, the acquisition unit 472 may cause the storage unit 46 to store the information indicating the number of sales or the number of products or the like for each time slot in each of the plurality of stores, or the vacant seat state in the store. The acquisition unit 472 also purchases information including a product ID corresponding to a product or service purchased by the user of the user terminal 12 from the card management server 2 using the card 11, a store ID indicating the purchased store, and a management number. May be obtained. And the acquisition part 472 may acquire real-time sales information by referring sales ID contained in the said purchase information, and totaling sales in the time slot | zone which received purchase information in each of several stores. .

  For example, when receiving the instruction information indicating the instruction to notify the user terminal 12 of the privilege including the store ID and the privilege ID from the management terminal 5, the situation specifying unit 473 specifies the state in which the product or service can be provided in the store. . Specifically, when receiving the instruction information, the situation specifying unit 473 extracts the sales information corresponding to the store ID included in the instruction information from the sales information acquired by the acquisition unit 472, and the sales information is A provisionable situation is specified based on whether or not the indicated sales exceed the reference sales stored in the store information storage unit 43. For example, when the sales are equal to or higher than the standard sales, the situation specifying unit 473 specifies that it is difficult to provide a new product or service due to the congestion of the store, and the sales are less than the standard sales. In some cases, it is specified that it is easy to provide a new product or service at the store.

  Note that, in the present embodiment, the availability of products or services is specified based on the sales information acquired by the acquisition unit 472, but the present invention is not limited to this. For example, inventory information indicating the inventory of a product, a member constituting the product, an article necessary for providing a service, etc. may be acquired, and the status of availability of the product or service may be specified based on the inventory information. .

  The production | generation part 474 produces | generates the privilege information which shows a privilege based on the specified provisionable condition. The generation unit 474 generates first privilege information indicating a privilege of the first value when the specified provisionable situation indicates that it is difficult to provide a product or service in the store, and When it is shown that it is easy to provide a product or service, second privilege information indicating a privilege of a second value higher than the first value is generated. Specifically, the generation unit 474 refers to the privilege information storage unit 44 and identifies privilege information corresponding to the identified provisionable situation. More specifically, when the generation unit 474 indicates that it is easy to provide a product or service in the store, the second privilege information having a discount rate or discount amount higher than that of the first privilege information. Is generated.

  For example, in the case where the generating unit 474 notifies the user terminal 12 of the privilege ID “T001”, when the specified availability status indicates that it is difficult to provide a product or the like, the availability status “difficult” ”And first privilege information having“ 3% discount ”as privilege content is generated. In addition, the generation unit 474 is associated with the availability status “easy” and the benefit content is “10% discount” when the specified availability status indicates that it is easy to provide a product or the like. Second privilege information is generated.

  Here, only the privilege given to the user on a daily basis is received from the provider of the product or service, and the generation unit 474 indicates that it is easy to provide the product etc. with the specified provisionable situation. In this case, the second privilege information may be generated by changing the content of the privilege to a high value. For example, only “100p grant” is set as the privilege content corresponding to the privilege ID “T002”. In this case, the generation unit 474 may generate the privilege information by changing the privilege content to “200p grant” when the specified provisionable status indicates that it is easy to provide a product or the like. .

  In addition, when the generation unit 474 indicates that it is easy to provide a product or service in a store, the generation unit 474 generates privilege information indicating a second value privilege whose validity period is set to a predetermined period. Also good. For example, the generation unit 474 may generate privilege information in which an effective period is set for a predetermined period (for example, one hour) from the time when the instruction information is received from the management terminal 5. In this way, for example, it is possible to attract customers by notifying benefits in a time sale format.

  The terminal specifying unit 475 specifies the user terminal 12 existing within a predetermined range from the store position. Specifically, the terminal specifying unit 475 refers to the store information storage unit 43 and specifies position information corresponding to the store ID included in the instruction information indicating an instruction to notify the privilege. And the terminal specific | specification part 475 acquires the positional information transmitted from the user terminal 12 within the predetermined period after receiving instruction information. For example, the terminal specifying unit 475 acquires the position information transmitted from the user terminal 12 during a predetermined period before and after the time when the instruction information is received.

  Here, the position information includes a user ID corresponding to the user of the user terminal 12 and position coordinate information indicating the position (latitude / longitude) of the user terminal 12. The terminal specifying unit 475 specifies the user ID of the user terminal 12 within a predetermined range (for example, 100 m) from the position information corresponding to the store ID among the user terminals 12 that transmitted the position information. Note that the terminal specifying unit 475 may specify a terminal that is within a predetermined range from the location of the store using short-range wireless communication such as Bluetooth (registered trademark) or Wi-Fi (registered trademark).

  Here, the terminal specifying unit 475 may specify the user terminal 12 of a user who subscribes to a predetermined service. The predetermined service is at least one of services provided by a communication carrier, for example, a settlement service using a prepaid card. By giving a privilege to a user who uses a payment service using the card 11, the point management server 4 allows the user to use the card 11 at the store in real time via the card management server 2 to the user. Such sales can be acquired. Thereby, it is possible to confirm whether or not the user who has been given a privilege has purchased a product or service with the privilege.

  Moreover, the terminal specific | specification part 475 may further specify the user terminal 12 corresponding to the user ID linked | related with the attribute information of the privilege to notify from the specified user terminal 12. FIG. For example, the terminal specifying unit 475 refers to the attribute information storage unit 42 and specifies the user ID associated with the attribute information corresponding to the notified privilege among the specified user IDs of the user terminals 12. By doing in this way, since the privilege of the desired attribute is notified to the user, the probability that the privilege is used can be increased.

  The terminal specifying unit 475 may further specify the user terminal 12 corresponding to the user ID stored in the usage history storage unit 45 in association with the privilege to be notified from the specified user terminal 12. For example, the terminal identification unit 475 further identifies the user ID associated with the privilege ID included in the instruction information in the usage history storage unit 45 among the identified user IDs. By doing in this way, a privilege can be notified again to the user who used the privilege to notify in the past. Since the user who used the privilege in the past has purchased goods or services at the store corresponding to the privilege, it can be expected to use the privilege again at the store. Therefore, a privilege can be notified effectively.

  The notification unit 476 notifies the user terminal 12 specified by the terminal specification unit 475 of the first privilege information or the second privilege information generated by the generation unit 474. The notification unit 476 associates the privilege ID indicating the notified privilege, the privilege content, the expiration date, and the user ID corresponding to the notified user terminal 12, and stores them in the storage unit 46 as notification information. As shown in FIG. 14, the user terminal 12 notifies the user of the privilege by displaying on the display unit 230 a display screen 230 indicating the privilege information notified from the point management server 4.

  In accordance with the fact that the user who has been notified of the privilege by the notification unit 476 has purchased a predetermined product or service related to the privilege at the store corresponding to the privilege using the card 11, the privilege granting unit 477 In contrast, the privilege is granted. Here, the privilege granting unit 477 grants the privilege on condition that the notified privilege is used before the expiration date.

  Specifically, the privilege granting unit 477 acquires purchase information including a product ID, a store ID, and a management number corresponding to a product or service purchased by the user of the user terminal 12 using the card 11 from the card management server 2. To do. Subsequently, the privilege granting unit 477 refers to the privilege information storage unit 44 and identifies a privilege ID corresponding to the product ID and the store ID included in the acquired purchase information. If privilege provision part 477 specifies privilege ID, it will specify user ID based on the management number contained in purchase information.

  Thereafter, the privilege granting unit 477 determines whether or not the identified privilege ID and user ID are associated and stored in the storage unit 46 as notification information. If the privilege grant unit 477 determines that the notified privilege has not expired when it is stored as notification information, the privilege grant unit 477 grants the privilege to the user with the user ID. In addition, the privilege granting unit 477 associates the user ID, the privilege ID, and the date on which the privilege is used, and causes the use history storage unit 45 to store the associated user ID.

  In the present embodiment, after the privilege is notified, the declaration regarding the use of the privilege is received from the user who has been notified of the privilege, and the user who has declared the privilege purchases a product or service corresponding to the privilege. It may be given. Here, consumption of points as a monetary value may be essential for the declaration of the use of the privilege. Moreover, the consumption of the point required with respect to declaration may differ with each privilege. For example, a first value privilege generated when it is difficult to provide a product or service in a store is a second value privilege generated when it is easy to provide a product or service in a store. Compared to, points required for declaration are high. By doing in this way, when there is a margin in the store, a privilege with a low point consumption is given and a high value is given, so the possibility that the user will actively declare the privilege and come to the store increases. . Conversely, if there is no room in the store due to congestion, etc., a privilege with a high point consumption and a low value will be given, so the possibility that the user will declare the privilege is low, and as a result, attracting customers when crowded Can be suppressed.

  For example, the control unit 47 acquires declaration information declaring the use of the privilege corresponding to the privilege information from at least one of the user terminals 12 to which the notification unit 476 has notified the privilege information. Specifically, first, the user terminal 12 displays its own display screen 230 showing the privilege information notified from the point management server 4 as shown in FIG. 14 in response to a predetermined operation being performed. The user receives a selection of a privilege that is displayed on the screen and declares the use from the user. Subsequently, when a privilege declaring use is selected, the user terminal 12 transmits, to the point management server 4, declaration information declaring the use of the privilege associated with the privilege ID and the user ID. The control unit 47 functions as a reception unit. When the declaration information is received from the user terminal 12, the control unit 47 stores the received declaration information in the storage unit 46.

  Here, the situation specifying unit 473 may update the available situation in real time based on the received declaration information. Furthermore, the generation unit 474 may generate privilege information indicating a privilege based on the available status in response to the availability status being updated. By doing in this way, in the point management server 4, according to the declaration of use of the privilege by the user of the user terminal 12, the provisionable situation is updated in real time, and the privilege is changed in real time according to the provisionable situation. be able to.

  The privilege granting unit 477 acquires purchase information including a product ID and a management number corresponding to the product or service purchased by the user of the user terminal 12 from the card management server 2. Subsequently, the privilege granting unit 477 refers to the product ID included in the purchase information, and determines whether the product or service corresponding to the product ID corresponds to the privilege. The privilege granting unit 477 identifies the user ID from the management number included in the purchase information when corresponding to the privilege. And the privilege provision part 477 refers to the declaration information memorize | stored in the memory | storage part 46, and when the user of the said user ID has declared use of a privilege, and the declared privilege has not passed the expiration date If it determines, the privilege corresponding to the said declaration will be provided with respect to the said user.

[Sequence for benefit notification]
Then, the flow of the process which the point management server 4 provides a privilege is demonstrated. FIG. 15 is a sequence diagram when the point management server 4 according to the present embodiment gives a privilege.

  First, in S <b> 51, the privilege receiving unit 471 receives privilege information and the like from the management terminal 5. Specifically, the privilege receiving unit 471 receives from the management terminal 5 a store ID, a provisionable situation, privilege information, attribute information, and the like. When the privilege receiving unit 471 receives privilege information or the like, the privilege receiving unit 471 stores the privilege information in the privilege information storage unit 44.

Subsequently, in S52, the acquisition unit 472 acquires real-time sales information related to the store.
Subsequently, in S <b> 53, the situation specifying unit 473 determines whether or not instruction information indicating an instruction for notifying the user terminal 12 of a privilege is received from the management terminal 5. If the situation identifying unit 473 determines that the instruction information has been received, the process proceeds to S54.

Subsequently, in S54, the situation specifying unit 473 specifies a situation in which a product or service can be provided in the store.
Subsequently, in S55, the generation unit 474 generates privilege information based on the specified provisionable situation. For example, the generation unit 474 includes the first privilege information including the privilege content associated with the provisionable status “difficult” when the specified provisionable status indicates that it is difficult to provide a product or the like. Is generated, the second privilege information including the privilege content associated with the provisionable status “easy” is generated.

  Subsequently, in S56, the terminal specifying unit 475 specifies the user terminal 12 that notifies the privilege. Thereafter, the notification unit 476 notifies the privilege information generated in S55 to the user terminal 12 specified in S56.

  Then, in S57, it is assumed that the user of the user terminal 12 notified of the privilege information purchases a product or service (corresponding product or the like) corresponding to the privilege at the store corresponding to the privilege information using the card 11. Then, purchase information related to the product or service is transmitted to the point management server 4 via the card management server 2.

  Subsequently, in S58, the privilege granting unit 477 receives purchase information including a product ID, a store ID, and a management number corresponding to the product or service purchased by the user of the user terminal 12 from the card management server 2 using the card 11. get.

  Subsequently, in S59, the privilege granting unit 477 determines whether or not the user notified of the privilege has purchased the corresponding product or the like at the store corresponding to the privilege, based on the acquired purchase information. If the privilege granting unit 477 determines that the user notified of the privilege has purchased the determination-compatible product or the like, the privilege granting unit 477 moves the process to S60 and grants the privilege to the user.

[Effect in this embodiment]
As described above, the point management server 4 according to the present embodiment notifies the user of a privilege having a relatively high value when it is easy to provide a product or service in the store, so that the user can The possibility of coming to the store can be increased and the loss at the store can be suppressed.

  As mentioned above, although this invention was demonstrated using embodiment, the technical scope of this invention is not limited to the range as described in the said embodiment. It will be apparent to those skilled in the art that various modifications or improvements can be added to the above embodiment. In particular, the specific embodiments of the distribution / integration of the devices are not limited to those illustrated above, and all or a part thereof may be added in arbitrary units according to various additions or according to functional loads. It can be configured functionally or physically distributed and integrated.

DESCRIPTION OF SYMBOLS S ... Electronic currency management system, 1 ... User equipment, 11 ... Card, 12 ... User terminal, 10 ... Electronic currency management apparatus, 2 ... Card management server, 3 ... Carrier server, 4 ... point management server, 41 ... point storage unit, 42 ... attribute information storage unit, 43 ... store information storage unit, 44 ... privilege information storage unit, 45 ... Usage history storage unit, 46 ... storage unit, 47 ... control unit, 471 ... privilege reception unit, 472 ... acquisition unit, 473 ... situation specifying unit, 474 ... generation unit, 475 ... terminal identification part, 476 ... notification part, 477 ... privilege grant part, 50 ... settlement NW

Claims (10)

A situation identifying unit that identifies the availability of goods or services in the store;
A generating unit that generates privilege information indicating a privilege based on the specified provisionable situation;
A terminal identifying unit that identifies a mobile terminal that is within a predetermined range from the location of the store;
A notifying unit for notifying the generated privilege information to the portable terminal specified by the terminal specifying unit;
A receiving unit for receiving declaration information indicating a declaration of use of the privilege by a user of the mobile terminal from the mobile terminal;
The situation specifying unit updates the available situation in real time based on the received declaration information.
Benefit management device. The declaration of the use of the privilege requires consumption of monetary value,
The generation unit has a high monetary value to be consumed when the available status specified by the status specifying unit indicates that it is difficult to provide the product or the service in the store. When the first privilege information indicating the privilege is generated and it is easy to provide the product or the service in the store, the money value to be consumed indicates the privilege that is lower than the privilege. Generating second privilege information;
The privilege management apparatus according to claim 1. An acquisition unit for acquiring real-time sales information related to the store;
The situation specifying unit specifies the available situation based on the sales information.
The privilege management apparatus according to claim 1 or 2. The generation unit presents a privilege indicating a privilege whose valid period is set to a predetermined period when the specified availability state indicates that it is easy to provide the product or the service in the store Generating information,
The privilege management apparatus of any one of Claim 1 to 3. The terminal specifying unit specifies a mobile terminal existing within a predetermined range from the location of the store using short-range wireless communication.
The privilege management apparatus according to any one of claims 1 to 4. The terminal specifying unit acquires position information indicating the position of the mobile terminal, and specifies a mobile terminal existing within a predetermined range from the position of the store based on the position information.
The privilege management apparatus according to any one of claims 1 to 5. The terminal specifying unit specifies a mobile terminal of a user who is subscribed to a predetermined service, existing within a predetermined range from the location of the store.
The privilege management apparatus according to any one of claims 1 to 6. An attribute information storage unit that associates and stores user identification information for identifying the user of the mobile terminal and attribute information of a privilege that the user desires to be notified;
The terminal specifying unit further specifies, from the specified mobile terminal, a mobile terminal corresponding to the user identification information associated with the attribute information of the privilege to be notified.
The privilege provision apparatus of any one of Claim 1 to 7. A use history storage unit that associates the privilege identification information for identifying the privilege with the user identification information indicating the user of the mobile terminal that used the privilege, and stores it as use history information;
The terminal specifying unit further specifies a mobile terminal corresponding to the user identification information stored in association with the privilege to be notified in the usage history storage unit from the specified mobile terminal.
The privilege management apparatus according to any one of claims 1 to 8. Identifying the availability of goods or services in the store;
Generating privilege information indicating a privilege based on the specified provisionable situation;
Identifying a mobile terminal that is within a predetermined range from the location of the store;
Notifying the identified mobile terminal of the generated privilege information;
Receiving, from the mobile terminal, declaration information indicating a declaration of use of the benefit by a user of the mobile terminal,
In the step of specifying the provisionable situation, the provisionable situation is updated in real time based on the received declaration information.
Benefit management method.

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