JP2016004475A - Parts preparation server, system, method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prioritize a part that is of urgency even when there are a plurality of parts that are needed for recovery and eliminate excesses in delivery time and delivery cost.SOLUTION: A parts preparation server comprises: a parts stock management unit for confirming, on the basis of a parts stock database, a part name and the stock of number of pieces of the same included in ordering information from an orderer terminal; a priority determination unit for determining, on the basis of a priority database, the priority of part names whose stock has been confirmed; and a base determination unit for determining, with respect to the determined high-priority part name on the basis of a delivery time database, a base for which a delivery time from a spot corresponding to the destination included in the ordering information to the base is shortest, and then determining, with respect to the next high-priority part name determined by the priority determination unit, a base for which a delivery time from a spot corresponding to the destination included in the ordering information to the base is shortest.

Description

  The present invention relates to a parts arrangement server, system, method, and program for arranging parts.

  Conventionally, when a failure occurs in an IT (Information Technology) device, IT system, or other device, a worker in charge of recovery of the failed device has received a replacement part (from a parts center, sales office, warehouse, etc.) I have obtained parts, units, and devices that make up the system. In addition, a system capable of quickly obtaining replacement parts and reducing transportation costs has been proposed (see, for example, Patent Documents 1 to 3).

JP 2003-95444 A JP 2005-18199 A JP 2012-198783 A

  The following analysis is given by the inventor.

  However, when there are multiple parts required for recovery, even if there are parts that require urgency in some of them, the systems described in Patent Documents 1 to 3 simply have parts for recovering from a failure. Since all the bases in stock are selected, there is a possibility of making arrangements in a state where the delivery time and delivery cost are exceeded.

  A main problem of the present invention is a parts arrangement system, server, method, and program capable of eliminating an excess of delivery time and delivery cost while giving priority to parts that require urgency even when there are a plurality of parts required for recovery. Is to provide.

  According to a first aspect of the present invention, there is provided a parts arrangement server that arranges parts for any of a plurality of base servers in accordance with ordering information from an orderer terminal, and a plurality of parts held for each base A parts inventory database that collects part names and the number of parts, a priority database that defines priorities of part names for the plurality of parts, and delivery from the base to a plurality of predetermined points for each base Based on the delivery time database that collects information related to time, the order name information from the orderer terminal, the number of parts, and the order information including the delivery destination, the parts inventory database, A parts inventory management unit for confirming the inventory of parts names and the number of parts included in the ordering information acquired by the ordering information acquisition unit, and the priority database. Based on the priority order determining unit for determining the priority order of the part names whose inventory has been confirmed by the parts inventory management unit, and based on the delivery time database, the priority order determined by the priority order determining unit is high. The base where the delivery time from the point corresponding to the destination included in the ordering information acquired by the ordering information acquisition unit acquired by the ordering information acquisition unit to the base is the shortest time is determined, and then determined by the priority determination unit A base deciding unit for determining a base where the delivery time from the point corresponding to the delivery destination included in the ordering information acquired by the ordering information acquiring unit for the part name having the second highest priority to the base is the shortest time The arrangement information including the part name, the number of parts, and the delivery destination is generated for each base determined by the base determination unit, and the generated arrangement information is handled. And part arrangements unit to be transmitted to the base server according to the site that, characterized in that it comprises a.

  According to a second aspect of the present invention, in the parts arrangement system, an orderer terminal used by an orderer, a plurality of base servers managing parts held at the base, and order information from the orderer terminal A parts arrangement server that arranges parts for any of the plurality of base servers, and a network that connects the orderer terminal, the base server, and the parts arrangement server so that they can communicate with each other. The parts arrangement server includes a parts inventory database that collects part names and the number of parts associated with each part, a priority database that defines a priority order of the part names associated with the parts, and the base A delivery time database that collects information related to delivery times from the base to a plurality of points determined in advance, and the orderer terminal An order information acquisition unit that acquires order information including a part name, its number, and a delivery destination, and a part name and its number included in the order information acquired by the order information acquisition unit based on the parts inventory database A parts inventory management unit for confirming inventory, a priority order determination unit for determining the priority order of part names whose inventory is confirmed by the parts inventory management unit, based on the priority database, and based on the delivery time database The delivery time from the point corresponding to the destination included in the ordering information acquired by the ordering information acquisition unit to the base for the part name having a high priority determined by the priority order determination unit is the shortest time. The base is determined, and then the order information acquisition unit acquires the part name next to the priority determined by the priority determination unit. A site determination unit that determines a site where the delivery time from the point corresponding to the destination included in the order information to the site is the shortest time, and the part name for each of the sites determined by the site determination unit, the number of parts, A part arrangement unit that generates arrangement information including the destination and transmits the generated arrangement information to the base server associated with the corresponding base.

  According to a third aspect of the present invention, there is provided a parts arranging method for arranging parts for any of a plurality of base servers in accordance with ordering information from an orderer terminal at a parts arranging server, In the server, obtaining the order information including the part name from the orderer terminal, the number of parts, and the delivery destination, and the part name related to a plurality of parts held for each base in the parts arrangement server Based on the parts inventory database that collects the number of parts, the process of confirming the part name and the inventory of the quantity included in the acquired order information, and the part arrangement server prioritizing the part names related to the plurality of parts Based on the priority database that defines the order, the step of determining the priority order of the part names for which inventory has been confirmed, and the parts arrangement server Corresponding to the destination included in the acquired order information for a part name having a high priority determined based on a delivery time database that collects information on delivery times from the base to a plurality of predetermined points. The base where the delivery time from the point to the base is the shortest time is determined, and then, for the part name having the next highest priority, the base from the point corresponding to the destination included in the acquired order information A step of determining the base where the delivery time until the shortest time is determined, and the parts arrangement server generates the arrangement information including the part name, the number of parts, and the destination for each of the determined bases. Transmitting the arrangement information to the base server associated with the corresponding base.

  In a fourth aspect of the present invention, there is provided a parts arrangement program that is executed by a parts arrangement server so as to arrange parts for any of a plurality of base servers in accordance with ordering information from an orderer terminal. , A step of obtaining order information including a part name from the orderer terminal, the number of parts, and a delivery destination in the parts arrangement server; and a plurality of parts possessed for each base in the parts arrangement server. A step of confirming a stock of the part name and the number included in the acquired order information based on a parts inventory database that collects the part name and the number of the parts, and the parts arrangement server relates to the plurality of parts. A step of determining a priority order of parts names for which inventory has been confirmed based on a priority order database that defines the priority order of part names; In the distribution server, for each base, the order obtained for the part name having a high priority determined based on a delivery time database collecting information on delivery times from the base to a plurality of predetermined points. The base where the delivery time from the point corresponding to the destination included in the information to the base is the shortest time is determined, and then the part name with the next highest priority order is included in the acquired ordering information A step of determining a base having the shortest delivery time from a point corresponding to a destination to the base, and the parts arrangement server including the part name, the number of parts, and the destination for each of the determined bases Generating the arrangement information and transmitting the generated arrangement information to the base server related to the corresponding base. To.

  According to the present invention, since the base with the shortest delivery time is determined from the parts with high priority, even when there are a plurality of parts required for recovery, the delivery time and delivery are given priority to the parts that require urgentness. Cost excess can be eliminated.

It is the block diagram which showed typically the structure of the parts arrangement system which concerns on Embodiment 1 of this invention. It is the block diagram which showed typically the structure of the parts arrangement server in the parts arrangement system which concerns on Embodiment 1 of this invention. It is the flowchart figure which showed typically operation | movement of the parts arrangement server in the parts arrangement system which concerns on Embodiment 1 of this invention. It is the block diagram which showed typically the structure of the parts arrangement server in the parts arrangement system which concerns on Embodiment 2 of this invention. It is the flowchart figure which showed typically operation | movement of the parts arrangement server in the parts arrangement system which concerns on Embodiment 2 of this invention. It is the flowchart figure following X1 of FIG. 5 which showed typically operation | movement of the parts arrangement server in the parts arrangement system which concerns on Embodiment 2 of this invention. It is a flowchart figure following X2 of FIG. 5 which showed typically operation | movement of the parts arrangement server in the parts arrangement system which concerns on Embodiment 2 of this invention. It is the flowchart figure following X3 of FIG. 5 which showed typically operation | movement of the parts arrangement server in the parts arrangement system which concerns on Embodiment 2 of this invention.

[Embodiment 1]
A parts arrangement system according to Embodiment 1 of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram schematically showing the configuration of a parts arrangement system according to Embodiment 1 of the present invention. FIG. 2 is a block diagram schematically showing the configuration of a parts arrangement server in the parts arrangement system according to Embodiment 1 of the present invention.

  The parts arrangement system 1 is a system in which the parts arrangement server 20 arranges parts for any of the plurality of base servers 30a to 30n according to the ordering information from the orderer terminal 10 (see FIG. 1). The parts arrangement system 1 includes an orderer terminal 10, a parts arrangement server 20, base servers 30a to 30n, and a network 40.

  The orderer terminal 10 is a terminal used by the orderer.

  The parts arrangement server 20 is a server that arranges parts for any of the plurality of base servers 30 a to 30 n according to the ordering information from the orderer terminal 10. The parts arrangement server 20 includes an order information acquisition unit 21, a parts inventory management unit 22, a priority order determination unit 23, a site determination unit 24, a parts arrangement unit 25, and a database 26.

  The order information acquisition unit 21 acquires order information including the part name, the number of parts, and the destination from the orderer terminal 10.

  Based on the parts inventory database 26a, the parts inventory management unit 22 confirms the part names included in the order information acquired by the order information acquisition unit 21 and the inventory of the number of parts.

  The priority order determination unit 23 determines the priority order of the part names whose inventory is confirmed by the parts inventory management unit 22 based on the priority order database 26b.

  Based on the delivery time database 26c, the site determination unit 24 starts from the point corresponding to the destination included in the order information acquired by the order information acquisition unit 21 with respect to the part name having a high priority determined by the priority determination unit 23. The base where the delivery time to the base is the shortest time is determined, and then the destination included in the ordering information acquired by the ordering information acquiring unit 21 for the part name having the next highest priority determined by the priority determining unit 23 The base where the delivery time from the point corresponding to the base to the base is the shortest is determined.

  The parts arrangement unit 25 generates arrangement information including the part name, the number of parts, and the delivery destination for each site determined by the site determination unit 24, and the generated arrangement information is transmitted to the site servers (30a to 30n) associated with the corresponding site. Any one).

  The database 26 includes a parts inventory database 26a, a priority order database 26b, and a delivery time database 26c. The parts inventory database 26a is a database that collects part names and the number of parts related to a plurality of parts held for each base. The priority order database 26b is a database that defines the priority order of part names related to a plurality of parts. The delivery time database 26c is a database in which information on delivery times from a base to a plurality of predetermined points is collected for each base.

  The base servers 30a to 30n are servers that manage parts held at the corresponding base.

  The network 40 is an information communication network that connects the orderer terminal 10, the base servers 30a to 30n, and the parts arrangement server 20 in a communicable manner.

  Next, operation | movement of the parts arrangement server in the parts arrangement system which concerns on Embodiment 1 of this invention is demonstrated using drawing. FIG. 3 is a flowchart schematically showing the operation of the parts arrangement server in the parts arrangement system according to Embodiment 1 of the present invention. For the configuration of the parts arrangement system 1 and the parts arrangement server 20, refer to FIGS.

  First, the parts arrangement server 20 acquires order information including the part name, the number of parts, and the destination from the orderer terminal 10 in the order information acquisition unit 21 (step A1).

  Next, the parts arrangement server 20 uses the parts inventory management unit 22 to check the parts included in the acquired order information and the inventory of the number of parts based on the parts inventory database 26a (step A2).

  Next, the parts arrangement server 20 determines the priority order of the parts whose inventory has been confirmed based on the priority order database 26b in the priority order determination unit 23 (step A3).

  Next, the parts arrangement server 20 determines the base name from the point corresponding to the destination included in the acquired order information for the part name having a high priority determined based on the delivery time database 26c by the base determination unit 24. The base with the shortest delivery time is determined (step A4).

  Next, the parts arrangement server 20 uses the site determination unit 24 based on the delivery time database 26c to determine a point corresponding to the destination included in the acquired order information for the part name having the next highest priority order. The base with the shortest delivery time from the base to the base is determined (step A4).

  Finally, the parts arrangement server 20 generates the arrangement information including the part name, the number of parts, and the destination for each determined site in the parts arrangement unit 25, and the generated arrangement information is converted into the site related to the corresponding site. It transmits to a server (30a-30n) (step A5).

  According to the first embodiment, since the base with the shortest delivery time is determined from the parts with high priority, even when there are a plurality of parts required for restoration, the delivery time and Exceeding delivery costs can be eliminated.

[Embodiment 2]
A parts arrangement system according to Embodiment 2 of the present invention will be described with reference to the drawings. FIG. 4 is a block diagram schematically showing the configuration of a parts arrangement server in the parts arrangement system according to Embodiment 2 of the present invention. Refer to FIG. 1 for the configuration of the parts arrangement system 1.

  As in the first embodiment, the parts arrangement system 1 is a system in which the parts arrangement server 20 arranges parts with respect to any of the plurality of base servers 30a to 30n according to the ordering information from the orderer terminal 10. (See FIG. 1). The parts arrangement system 1 includes an orderer terminal 10, a parts arrangement server 20, base servers 30a to 30n, and a network 40.

  The orderer terminal 10 is a terminal used by an orderer (customer, maintenance worker, etc. who maintains and manages customer devices). The orderer terminal 10 is communicably connected to the network 40. The orderer terminal 10 includes, for example, a communication terminal having an Internet connection function and an electronic mail function (for example, a mobile phone, a PHS, a smart phone, a personal computer with a communication function, a game machine with a communication function, etc.) A mobile terminal having a telephone function, such as a telephone, or a telephone device (for example, a fixed telephone) can be used. The orderer terminal 10 is operated by the orderer when the customer's device (IT device, IT system, etc.) is faulty and the orderer orders replacement parts (devices constituting the parts, units, system). , The name of one or more parts to order (part number, identification information is acceptable), number, orderer name, contact information (phone number, email address), delivery address (specified location), recovery instruction time And the like, and a function for transmitting order information including information such as the input part name, number, destination, and recovery instruction time to the parts arrangement server 20. . Here, as the delivery destination, for example, the location of the customer who owns the failed device, the location where the maintenance engineer is resident, the location where the maintenance engineer is waiting, etc. Where the person specified to receive the parts. Further, the orderer terminal 10 has a function of receiving arrangement information or reply information that results from placing an order for replacement parts from the parts arrangement server 20, and can refer to the arrangement information or reply information received by the orderer. It has a special function. The arrangement information is information indicating a result when the parts arrangement server 20 arranges parts for any of the base servers 30a to 30n. The answer information is information indicating a result when the parts arrangement server 20 cannot arrange parts for any of the base servers 30a to 30n.

  The parts arrangement server 20 is a server that arranges parts for any of the plurality of base servers 30 a to 30 n according to the ordering information from the orderer terminal 10. For the parts arrangement server 20, for example, an information processing apparatus having a computer function and a communication function can be used. The parts arrangement server 20 is communicably connected to the network 40. The parts arrangement server 20 executes a predetermined program stored therein, whereby an order information acquisition unit 21, a parts inventory management unit 22, a priority order determination unit 23, a site determination unit 24, a parts arrangement unit 25, Is realized. The parts arrangement server 20 stores a database 26.

  The order information acquisition unit 21 is a functional unit that acquires order information including the part name, the number of parts, and the destination from the orderer terminal 10.

  The parts inventory management unit 22 is a functional unit that manages a plurality of parts held for each base. When the ordering information acquisition unit 21 receives the ordering information, the parts inventory management unit 22 stores the part name and the number of stocks included in the ordering information acquired by the ordering information acquisition unit 21 based on the parts inventory database 26a. Check. The parts inventory management unit 22 updates the parts inventory database 26a by collecting part names and the number of parts associated with a plurality of parts held at each site at regular time intervals (even in real time).

  The priority order determination unit 23 is a functional unit that determines the priority order of the part names whose inventory is confirmed by the parts stock management unit 22 based on the priority order database 26b.

  Based on the delivery time database 26c, the site determination unit 24 starts from the point corresponding to the destination included in the order information acquired by the order information acquisition unit 21 with respect to the part name having a high priority determined by the priority determination unit 23. The base where the delivery time to the base is the shortest time is determined, and then the destination included in the ordering information acquired by the ordering information acquiring unit 21 for the part name having the next highest priority determined by the priority determining unit 23 This is a functional unit that determines the base where the delivery time from the point corresponding to the base to the base is the shortest.

  In addition, the site determination unit 24 determines the location corresponding to the destination included in the ordering information (for example, by prefecture or unit) based on the delivery time database 26c and the exchange standard time database 26d for the part name when determining the site. The base where the estimated delivery time is calculated using the normal delivery time from the point of the municipality) to the base and the standard exchange time, and the delivery time when the calculated recovery time is before the recovery instruction time is the shortest time To decide.

  Further, the site determination unit 24 extracts a special delivery time by special delivery that can be delivered earlier than the delivery by normal delivery time when the estimated recovery time is later than the restoration instruction time for the part name, The recovery estimated time is calculated using the extracted special delivery time and the exchange standard time, and the base where the special delivery time is shortest when the calculated recovery estimated time is before the recovery instruction time is determined.

  In addition, the site determination unit 24 determines the next delivery time when the entire number of parts is not in stock at the site where the delivery time from the point corresponding to the destination included in the ordering information to the site is the shortest. It will be the shortest time, and it will be decided as the base that stocks all the parts separately.

  Further, the base determining unit 24 determines a plurality of bases when all the parts are not in stock at any base.

  In addition, when the parts inventory management unit 22 cannot confirm all the parts names included in the ordering information and the number of parts in stock, the site determining unit 24 returns to the bases for each part name included in the ordering information. Determine whether or not to arrange.

  Furthermore, when the site determination unit 24 determines whether or not to arrange for the site for each part name, the site inventory management unit 22 can extract the site for the part name and determine the number of part names. When it is determined that it is possible to arrange all parts when it is satisfied, it is possible to extract bases for part names, and it is determined that part can be arranged when the number of part names is not satisfied, and bases cannot be extracted for part names It is determined that it cannot be arranged.

  The parts arrangement unit 25 generates arrangement information including the part name, the number of parts, and the delivery destination for each site determined by the site determination unit 24, and the generated arrangement information is transmitted to the site servers (30a to 30n) associated with the corresponding site. Any one). When the parts arrangement unit 25 cannot arrange all parts and all the pieces, the part arrangement unit 25 generates response information that collects the result of whether or not arrangement to the site for each part name determined by the site determination unit 24 is possible. The response information is transmitted to the orderer terminal.

  Detailed operations of the order information acquisition unit 21, the parts inventory management unit 22, the priority order determination unit 23, the site determination unit 24, and the parts arrangement unit 25 will be described later.

  The database 26 includes a parts inventory database 26a, a priority order database 26b, a delivery time database 26c, and a replacement standard time database 26d.

  The parts inventory database 26a is a database that collects part names and the number of parts related to a plurality of parts held for each base. The parts inventory database 26a is updated by the parts inventory management unit 22 for each base at regular time intervals (even in real time).

  The priority order database 26b is a database that defines the priority order of part names related to a plurality of parts. Here, the priority order is defined in advance. In determining the priority order, among a plurality of necessary parts that need to be replaced or attached, the priority order of parts that require time for replacement or parts that are used first can be increased. Also, the parts to be used first are parts that need to be attached first among the ordered parts. Note that the parts used first may be the same part or a plurality of types of parts. The priority order is also a necessary condition for the first part to be installed, so that the installation can be completed earliest and the time for replacing all parts to recover from the failure is minimized. In addition, when there are parts to be used at the same time among multiple types of parts, the priority order is determined so that the number of parts to be installed at the same time is handled as one set when multiple types of parts may be attached in order. May be.

  The delivery time database 26c is a database in which information related to normal delivery time by normal delivery from a base to a plurality of predetermined points (for example, points in prefectures or municipalities) is collected for each base. For example, the delivery time database 26c may be a collection of information related to delivery time by the delivery means that has the lowest cost for normal delivery. As the normal delivery time, any one of an average value of the past results, a mode value, and a time that can be surely obtained may be used, or an estimated value and a predicted value may be used.

  The replacement standard time database 26d is a database that collects replacement standard times that define the standard time required for parts replacement for each part name. As the replacement standard time, any one of an average value of past results, a mode value, a time during which a failure can be reliably recovered, and the like may be used.

  The base servers 30a to 30n are servers that manage parts held at corresponding bases (for example, a parts center, a warehouse, and a sales office). The base servers 30a to 30n are communicably connected to the network 40.

  Next, operation | movement of the parts arrangement server in the parts arrangement system which concerns on Embodiment 2 of this invention is demonstrated using drawing. FIGS. 5-8 is the flowchart figure which showed typically operation | movement of the parts arrangement server in the parts arrangement system which concerns on Embodiment 2 of this invention.

  As a premise, the orderer terminal 10 is configured so that the orderer (customer or maintenance worker of the device in which the failure has occurred) is operated by the orderer to order parts that need to be replaced in the failed device, the number of parts, Order information including the orderer name, contact address, delivery address, recovery instruction time, etc. is input, and the input order information is transmitted to the parts arrangement server 20.

  Next, the parts arrangement server 20 confirms whether the order information acquisition unit 21 has received the order information from the orderer terminal 10 (step B1; see FIG. 5). If the order information has not been received (NO in step B1), the process returns to step B1.

  Next, the parts arrangement server 20 confirms the parts inventory database 26a by checking the parts inventory database 26a based on the part name and the number included in the ordering information received by the ordering information acquisition unit 21 in the parts inventory management unit 22. It is confirmed whether or not the parts and all the parts are in stock (step B2; see FIG. 5). If there is no inventory of all the corresponding parts and the total number (NO in step B2), the process proceeds to X1 (step B24) in FIG.

  When all the corresponding parts and the total number of parts are in stock (YES in step B2), the parts arrangement server 20 relates to the highest priority part in the priority order determination unit 23 based on the priority order database 26b. Extract part names (step B3; see FIG. 5)

  After Step B3 or Step B14, the parts arrangement server 20 extracts the bases where the part names and the numbers related to the corresponding parts can be arranged based on the parts inventory database 26a in the base determination unit 24 ( Step B4; see FIG.

  After step B4, the parts arrangement server 20 causes the site determination unit 24 to select a point corresponding to the delivery destination included in the ordering information from each extracted site based on the delivery time database 26c (for example, a prefecture unit or a municipality) The normal delivery time by the normal delivery to the unit point) is extracted (step B5; see FIG. 5).

  After step B5, the parts arrangement server 20 confirms whether or not the restoration order time is included in the received ordering information at the site determination unit 24 (step B6; see FIG. 5). If the ordering information does not include the recovery instruction time (NO in step B6), the process proceeds to step B10.

  When the ordering information includes the recovery instruction time (YES in step B6), the parts arrangement server 20 causes the base determination unit 24 to replace the replacement standard corresponding to the extracted part name based on the replacement standard time database 26d. Time is extracted (step B7; see FIG. 5).

  After step B7, the parts arrangement server 20 calculates the estimated recovery time using the extracted normal delivery time and replacement standard time for the extracted part name (part name extracted immediately before) at the site determination unit 24. (Step B8; see FIG. 5). Here, the recovery estimated time is calculated by the formula “recovery estimated time = normal delivery time + exchange standard time”.

  After step B8, the parts arrangement server 20 confirms whether or not the calculated recovery estimated time is before (before) the recovery instruction time included in the ordering information at the site determination unit 24 (step B9; (See FIG. 5). If the estimated recovery time is not before the recovery instruction time (NO in step B9), the process proceeds to step B19.

  When the ordering information does not include the recovery instruction time (NO at step B6), when the estimated recovery time is before the recovery instruction time (YES at step B9), or when the estimated recovery time is before the recovery instruction time In some cases (YES in step B22), the parts arrangement server 20 selects a base with the shortest normal delivery time in the base determination unit 24 (step B10; see FIG. 5).

  After step B10 or after step B35, the parts arrangement server 20 confirms whether or not the total number of parts extracted at the selected base is in stock at the base determination unit 24 (step B11; FIG. 5). reference). If the total number is not in stock (NO in step B11), the process proceeds to X2 (step B34) in FIG.

  When all the parts are in stock (YES in step B11), the parts arrangement server 20 determines that all the extracted parts (part names extracted immediately before) can be arranged in the site determination unit 24 (step B12). See FIG.

  After step B12, after step B23, after step B37, or after step B38, the parts arrangement server 20 determines whether there is a part (part name) with the next highest priority in the site determination unit 24. (Step B13; see FIG. 5). If there is no part with the next highest priority (NO in step B13), the process proceeds to X3 (step B15) in FIG. Here, the part with the next highest priority has no attachment priority when it is determined that it is not necessary to attach the parts in the ordering information based on the priority database 26b of the parts arrangement server 20 first. In the case of parts with lower priority.

  If there is a part with the next highest priority (YES in step B13), the parts arrangement server 20 extracts the part (part name) with the next highest priority in the site determination unit 24 (step B14; FIG. 5). Then, go to step B4.

  If there is no part with the next highest priority (NO in step B13), the parts arrangement server 20 determines whether or not all the parts (all part names) included in the ordering information can be arranged in the site determination unit 24. Confirmation (step B15; see FIG. 8). If not all can be arranged (NO in step B15), the process proceeds to step B18.

  If all arrangements are possible (YES in step B15), the parts arrangement server 20 generates arrangement information including the part name, the number of parts, and the destination for each determined base in the parts arrangement unit 25 (step B16; (See FIG. 8).

  After step B16, the parts arrangement server 20 transmits the generated arrangement information in the parts arrangement unit 25 to the corresponding base servers 30a to 30n and the orderer terminal 10 (step B17; see FIG. 8). finish. As a result, the staff at the corresponding site delivers the corresponding parts to the designated destination based on the arrangement information received by the site servers 30a to 30n, if there is a recovery instruction time, by the recovery instruction time. It will be.

  If all parts cannot be arranged (NO in step B15), the parts arrangement server 20 cannot arrange parts for any of the base servers 30a to 30n in the parts arrangement unit 25 (all conditional arrangement) (Including the case where it is determined to be possible) is generated, and the generated response information is transmitted to the orderer terminal 10 (step B18; FIG. 8), and then the process ends. As a result, the orderer refers to the response information received at the orderer terminal 10, sets the recovery instruction time later, and responds such as sending the order information again.

  When the estimated recovery time is not before the recovery instruction time (NO at step B9), or when the estimated recovery time is not before the recovery instruction time (NO at step B22), the parts arrangement server 20 uses the base determination unit 24. Then, it is confirmed whether or not there is a special delivery that is faster than normal delivery (in the case of NO in step B9) or special delivery (in the case of NO in step B22) (step B19; see FIG. 5). If there is no faster special delivery (NO in step B19), the process proceeds to step B23.

  If there is a faster special delivery (YES in step B19), the parts arrangement server 20 uses the required time search function such as web, map, navigation system, etc., in the site determination unit 24 to place order information from each extracted site. The special delivery time by the special delivery to the delivery destination included in is extracted (step B20; see FIG. 5).

  Here, special delivery is delivery using transportation means such as bicycles, cars, motorcycles, buses, railroads, airplanes, etc. other than normal delivery, walking of a person assuming hand-held. Choose from the slowest means of transport among multiple special deliveries. For example, special delivery includes delivery using a motorbike, train, taxi, or other means of transportation to a customer's place where a person who is in a parts inventory location is causing the trouble at the shortest time. When an automobile is used as a transportation means, it can be determined whether or not delivery can be performed earlier than normal delivery by searching for an estimated arrival time in consideration of traffic information such as traffic congestion by navigation or traffic information such as impassability. When a train is used as a transportation means, it is possible to determine whether delivery can be performed earlier than normal delivery by searching for arrival times on the web. In addition, when a taxi is used as a transportation means, it can be determined whether or not delivery can be performed earlier than normal delivery by searching for a required standard time from a station or the like on the web. When using a transportation facility such as a train or a bus, a general required time search function provided by software such as the web or commercial may be used. When combining a train or the like with a taxi, the required time of the taxi may be any of past results, average value, mode, and time when the taxi can arrive reliably. If the special delivery time is known in advance, it may be registered in the delivery time database 26c and the special delivery time may be extracted from the delivery time database 26c.

  After step B20, the parts arrangement server 20 calculates the estimated recovery time using the extracted special delivery time and replacement standard time for the extracted part name (part name extracted immediately before) at the site determination unit 24. (Step B21; see FIG. 5). Here, the estimated recovery time is calculated by the formula “estimated recovery time = special delivery time + exchange standard time”.

  After step B21, the parts arrangement server 20 checks whether or not the calculated recovery estimated time is before (before) the recovery instruction time included in the ordering information at the site determination unit 24 (step B22; (See FIG. 5). If the estimated recovery time is not before the recovery instruction time (NO in step B22), the process proceeds to step B19. When the estimated recovery time is before the recovery instruction time (YES in step B22), the process proceeds to step B10.

  If there is no faster special delivery (NO in step B19), the parts arrangement server 20 can make all arrangements conditional on the parts related to the extracted part name (part name extracted immediately before) in the site determination unit 24. Determine (step B23; see FIG. 5), and then proceed to step B13.

  If all the corresponding parts and the total number of parts are not in stock (NO in step B2), the parts arrangement server 20 causes the priority order determination unit 23 to relate to the highest order part based on the priority order database 26b. Extract part names (step B24; see FIG. 6)

  After step B24 or after step B32, the parts arrangement server 20 uses the priority order determination unit 23 to select locations where the corresponding parts (part names) can be arranged based on the parts inventory database 26a. Extract (step B25; see FIG. 6).

  After step B25, the parts arrangement server 20 confirms whether the site can be extracted by the site determination unit 24 (step B26; see FIG. 6). If the base cannot be extracted (NO in step B26), the process proceeds to step B30.

  If the base can be extracted (YES in step B26), the parts arrangement server 20 causes the base determination unit 24 to include the number of parts (part names) extracted at all the bases in the order information. It is confirmed whether or not the number is satisfied (step B27; see FIG. 6). If the number of parts is not satisfied (NO in step B27), the process proceeds to step B29.

  When the number of parts is satisfied (YES in step B27), the parts arrangement server 20 determines that all the extracted parts (part names extracted immediately before) can be arranged in the site determination unit 24 (step B28; FIG. 6), and then proceeds to step B31.

  If the number of parts is not satisfied (NO in step B27), the parts arrangement server 20 determines that the part determining unit 24 can arrange a part of the extracted parts (part name extracted immediately before) (step B29). ; See FIG. 6), and then the process proceeds to step B31.

  When the base cannot be extracted (NO in step B26), the parts arrangement server 20 determines that the base determination unit 24 cannot arrange the extracted part (part name extracted immediately before) (step B30; FIG. 6), and then proceeds to step B31.

  After step B28, after step B29, or after step B30, the parts arrangement server 20 confirms whether there is a part (part name) with the next highest priority in the site determination unit 24 (step). B31; see FIG. If there is no part with the next highest priority (NO in step B31), the process proceeds to step B33.

  If there is a part with the next highest priority (YES in step B31), the parts arrangement server 20 extracts the part (part name) with the next highest priority in the site determination unit 24 (step B32; FIG. 6). After that, the process proceeds to step B25.

  Next, when there is no part with the next highest priority (NO in step B31), the parts arrangement server 20 determines that the parts arrangement unit 25 cannot arrange parts for any of the base servers 30a to 30n. Response information indicating (including the case where it is determined that partial arrangement is possible or impossible to arrange) is generated, and the generated response information is transmitted to the orderer terminal 10 (step B33; FIG. 6), and then the process ends. As a result, the orderer refers to the response information received at the orderer terminal 10, decides what to do with the parts that cannot be obtained, and takes measures such as sending the order information.

  If the total number is not in stock (NO in step B11), the parts arrangement server 20 confirms in the site determination unit 24 whether there is the next shortest site in the extracted normal delivery time (step). B34; see FIG. If there is no next shortest base (NO in step B34), the process proceeds to step B36.

  When there is the next shortest base (YES in step B34), the parts arrangement server 20 extracts the next shortest base in the extracted normal delivery time in the base determination unit 24 (step B35; FIG. 7), and then the process proceeds to X4 (step B11) in FIG.

  When there is no next shortest base (NO in step B34), the parts arrangement server 20 extracts the base recovery unit 24 from all bases where the estimated recovery time calculated before (before) the recovery instruction time. It is confirmed whether or not the total number of parts that have been used is stocked (step B36; see FIG. 7). If the total number is not in stock (NO in step B36), the process proceeds to step B38.

  When all the parts are in stock (YES in step B36), the parts arrangement server 20 determines that all the extracted parts (part names extracted immediately before) can be arranged in the site determination unit 24 (step B37; FIG. 7), and then the process proceeds to X5 (step B13) in FIG.

  If the total number is not in stock (NO in step B36), the parts arrangement server 20 determines in the site determination unit 24 that all the extracted parts (part names extracted immediately before) can be arranged conditionally (step B38). ; See FIG. 7), and then the process proceeds to X5 (step B13) in FIG.

  According to the second embodiment, there is an urgent need for parts necessary for the recovery of a customer's equipment failure, and there are a plurality of parts required for the equipment to be restored, even if they are in stock at multiple holding bases or parts centers. The parts that must be replaced with the highest priority can be delivered quickly, and the shortest recovery is possible. That is, all parts necessary for failure recovery can be delivered to the designated delivery destination in an optimum time taking time, cost, priority order, and the like into consideration.

  In addition, according to the second embodiment, one base does not have all the requested parts among the bases that have the ordered parts, and more than two bases. Even when parts need to be collected, the optimum necessary parts can be delivered from the selected base to the designated delivery destination.

  Further, according to the second embodiment, even when the estimated recovery time is later than the recovery instruction time, by selecting special delivery, it is possible to quickly recover from the failure in response to the customer's request for the recovery time. Further, according to the second embodiment, the failure can be recovered at a low transportation cost by selecting the normal delivery before the special delivery. Further, according to the second embodiment, it is possible to recover from a failure earliest by selecting a special delivery from cheap special delivery.

  Note that, in the present application, where reference numerals are attached to the drawings, these are only for the purpose of helping understanding, and are not intended to be limited to the illustrated embodiments.

(Appendix)
According to a first aspect of the present invention, there is provided a parts arrangement server that arranges parts for any of a plurality of base servers in accordance with ordering information from an orderer terminal, and a plurality of parts held for each base A parts inventory database that collects part names and the number of parts, a priority database that defines priorities of part names for the plurality of parts, and delivery from the base to a plurality of predetermined points for each base Based on the delivery time database that collects information related to time, the order name information from the orderer terminal, the number of parts, and the order information including the delivery destination, the parts inventory database, A parts inventory management unit for confirming the inventory of parts names and the number of parts included in the ordering information acquired by the ordering information acquisition unit, and the priority database. Based on the priority order determining unit for determining the priority order of the part names whose inventory has been confirmed by the parts inventory management unit, and based on the delivery time database, the priority order determined by the priority order determining unit is high. The base where the delivery time from the point corresponding to the destination included in the ordering information acquired by the ordering information acquisition unit acquired by the ordering information acquisition unit to the base is the shortest time is determined, and then determined by the priority determination unit A base deciding unit for determining a base where the delivery time from the point corresponding to the delivery destination included in the ordering information acquired by the ordering information acquiring unit for the part name having the second highest priority to the base is the shortest time The arrangement information including the part name, the number of parts, and the delivery destination is generated for each base determined by the base determination unit, and the generated arrangement information is handled. And part arrangements unit to be transmitted to the base server according to the site that, characterized in that it comprises a.

  In the parts arrangement server according to the present invention, the parts arrangement server includes a replacement standard time database that collects replacement standard times that define standard times required for parts replacement for each part name, and the order information includes a recovery instruction time, and the site determination When determining the base, the part, for the part name, based on the delivery time database and the exchange standard time database, the delivery time from the point corresponding to the destination included in the ordering information to the base, and Preferably, the estimated recovery time is calculated using the replacement standard time, and the base where the delivery time when the calculated estimated recovery time is before the recovery instruction time is the shortest is determined.

  In the parts arrangement server of the present invention, the site determination unit can deliver the part name earlier than the delivery by the delivery time when the estimated recovery time is later than the recovery instruction time. When a special delivery time by special delivery is extracted, a recovery estimated time is calculated using the extracted special delivery time and the replacement standard time, and the calculated recovery estimated time is before the recovery instruction time It is preferable to determine the base where the delivery time is the shortest.

  In the parts arrangement server according to the present invention, the site determination unit stocks all parts independently at a site where the delivery time from the point corresponding to the destination included in the ordering information to the site is the shortest time. Preferably, the delivery time is the next shortest time, and it is determined to be a base that stocks all the parts alone.

  In the parts arrangement server of the present invention, it is preferable that the base determining unit determines a plurality of bases when the total number of parts is not in stock at any base.

  In the parts arrangement server according to the present invention, when the site determination unit is unable to confirm all the inventory of the part name and the number of parts included in the order information in the parts inventory management unit, the order information The part arrangement unit determines whether or not to arrange to the base for each part name included in the part name, and the parts arrangement unit collects response information that collects the results of whether or not to arrange to the base for each part name determined by the base determination unit. Preferably, the generated response information is transmitted to the orderer terminal.

  In the parts arrangement server of the present invention, when the site determination unit determines whether or not to arrange for the site for each part name, the site can be extracted for the part name using the parts inventory management unit, In addition, it is determined that all parts can be arranged when the number of the part names is satisfied, it is possible to extract bases for the part names, and it is determined that a part can be arranged when the number of the part names is not satisfied. It is preferable to determine that arrangement cannot be made when the location cannot be extracted.

  According to a second aspect of the present invention, in the parts arrangement system, an orderer terminal used by an orderer, a plurality of base servers managing parts held at the base, and order information from the orderer terminal A parts arrangement server that arranges parts for any of the plurality of base servers, and a network that connects the orderer terminal, the base server, and the parts arrangement server so that they can communicate with each other. The parts arrangement server includes a parts inventory database that collects part names and the number of parts associated with each part, a priority database that defines a priority order of the part names associated with the parts, and the base A delivery time database that collects information related to delivery times from the base to a plurality of points determined in advance, and the orderer terminal An order information acquisition unit that acquires order information including a part name, its number, and a delivery destination, and a part name and its number included in the order information acquired by the order information acquisition unit based on the parts inventory database A parts inventory management unit for confirming inventory, a priority order determination unit for determining the priority order of part names whose inventory is confirmed by the parts inventory management unit, based on the priority database, and based on the delivery time database The delivery time from the point corresponding to the destination included in the ordering information acquired by the ordering information acquisition unit to the base for the part name having a high priority determined by the priority order determination unit is the shortest time. The base is determined, and then the order information acquisition unit acquires the part name next to the priority determined by the priority determination unit. A site determination unit that determines a site where the delivery time from the point corresponding to the destination included in the order information to the site is the shortest time, and the part name for each of the sites determined by the site determination unit, the number of parts, A part arrangement unit that generates arrangement information including the destination and transmits the generated arrangement information to the base server associated with the corresponding base.

  According to a third aspect of the present invention, there is provided a parts arranging method for arranging parts for any of a plurality of base servers in accordance with ordering information from an orderer terminal at a parts arranging server, In the server, obtaining the order information including the part name from the orderer terminal, the number of parts, and the delivery destination, and the part name related to a plurality of parts held for each base in the parts arrangement server Based on the parts inventory database that collects the number of parts, the process of confirming the part name and the inventory of the quantity included in the acquired order information, and the part arrangement server prioritizing the part names related to the plurality of parts Based on the priority database that defines the order, the step of determining the priority order of the part names for which inventory has been confirmed, and the parts arrangement server Corresponding to the destination included in the acquired order information for a part name having a high priority determined based on a delivery time database that collects information on delivery times from the base to a plurality of predetermined points. The base where the delivery time from the point to the base is the shortest time is determined, and then, for the part name having the next highest priority, the base from the point corresponding to the destination included in the acquired order information A step of determining the base where the delivery time until the shortest time is determined, and the parts arrangement server generates the arrangement information including the part name, the number of parts, and the destination for each of the determined bases. Transmitting the arrangement information to the base server associated with the corresponding base.

  In a fourth aspect of the present invention, there is provided a parts arrangement program that is executed by a parts arrangement server so as to arrange parts for any of a plurality of base servers in accordance with ordering information from an orderer terminal. , A step of obtaining order information including a part name from the orderer terminal, the number of parts, and a delivery destination in the parts arrangement server; and a plurality of parts possessed for each base in the parts arrangement server. A step of confirming a stock of the part name and the number included in the acquired order information based on a parts inventory database that collects the part name and the number of the parts, and the parts arrangement server relates to the plurality of parts. A step of determining a priority order of parts names for which inventory has been confirmed based on a priority order database that defines the priority order of part names; In the distribution server, for each base, the order obtained for the part name having a high priority determined based on a delivery time database collecting information on delivery times from the base to a plurality of predetermined points. The base where the delivery time from the point corresponding to the destination included in the information to the base is the shortest time is determined, and then the part name with the next highest priority order is included in the acquired ordering information A step of determining a base having the shortest delivery time from a point corresponding to a destination to the base, and the parts arrangement server including the part name, the number of parts, and the destination for each of the determined bases Generating the arrangement information and transmitting the generated arrangement information to the base server related to the corresponding base. To.

  It should be noted that the embodiments or examples can be changed or adjusted within the scope of the entire disclosure (including claims and drawings) of the present invention and based on the basic technical concept. In addition, various combinations or selections of various disclosed elements (including each element of each claim, each element of each embodiment or example, each element of each drawing, etc.) are possible within the scope of the entire disclosure of the present invention. It is. That is, the present invention naturally includes various variations and modifications that could be made by those skilled in the art according to the entire disclosure including the claims and the drawings, and the technical idea. Further, regarding numerical values and numerical ranges described in the present application, it is considered that any intermediate value, lower numerical value, and small range are described even if not specified.

DESCRIPTION OF SYMBOLS 1 Parts arrangement system 10 Ordering party terminal 20 Parts arrangement server 21 Order information acquisition part 22 Parts inventory management part 23 Priority order determination part 24 Site determination part 25 Parts arrangement part 26 Database 26a Parts inventory database 26b Priority order database 26c Delivery time database 26d Exchange standard time database 30a-30n Base server 40 Network

Claims (10)

A parts arrangement server that arranges parts for any of a plurality of base servers according to ordering information from an orderer terminal,
Parts inventory database that collects parts names and the number of parts for each base, and
A priority database defining the priority order of the part names related to the plurality of parts;
A delivery time database that collects information related to delivery times from the base to a plurality of predetermined points for each base;
An order information acquisition unit that acquires order information including the part name from the orderer terminal, the number of parts, and a delivery destination;
Based on the parts inventory database, a parts inventory management unit for confirming the parts name and the number of parts included in the ordering information acquired by the ordering information acquisition unit;
Based on the priority database, a priority order determination unit that determines the priority order of the part names for which inventory has been confirmed by the parts inventory management unit;
Delivery from the point corresponding to the destination included in the ordering information acquired by the ordering information acquiring unit to the base based on the delivery time database for the part names with high priority determined by the priority determining unit The base where the time becomes the shortest time is determined, and then the part name having the next highest priority determined by the priority determination unit corresponds to the destination included in the order information acquired by the order information acquisition unit A site determination unit that determines a site with the shortest delivery time from the site to the site;
A part that generates the arrangement information including the part name, the number of parts, and the delivery destination for each of the bases determined by the base determination unit, and transmits the generated arrangement information to the base server related to the corresponding base. The arrangement department;
A parts arrangement server characterized by comprising: A replacement standard time database that collects replacement standard times that define the standard time required for parts replacement for each part name,
The order information includes a recovery instruction time,
The site determination unit, when determining the site, delivers the part name from the point corresponding to the destination included in the order information to the site based on the delivery time database and the exchange standard time database. The estimated recovery time is calculated using the time and the replacement standard time, and the base where the delivery time when the calculated estimated recovery time is before the recovery instruction time is the shortest time is determined. The parts arrangement server according to claim 1.   The site determination unit extracts, for the part name, a special delivery time by special delivery that can be delivered earlier than delivery by the delivery time when the estimated recovery time is later than the recovery instruction time. The estimated recovery time is calculated using the extracted special delivery time and the exchange standard time, and the base where the delivery time when the calculated recovery estimated time is before the recovery instruction time is the shortest time is calculated. The parts arrangement server according to claim 2, wherein the parts arrangement server is determined.   The site determination unit determines whether the delivery time is next when the total number of parts is not in stock at a site where the delivery time from the point corresponding to the destination included in the ordering information to the site is the shortest time. 2. The parts arrangement server according to claim 1, wherein the parts arrangement server is determined as a base that has the shortest time and stocks all the parts alone.   The parts arrangement server according to claim 1, wherein the base determination unit determines a plurality of bases when all the parts are not in stock at any base. The site determination unit, when the parts inventory management unit has not been able to confirm all the inventory of the part name and the number of parts included in the order information, to the base for each part name included in the order information Decide whether or not to arrange
The parts arrangement unit generates response information that collects the results of arrangement availability for each part name determined by the site determination unit, and transmits the generated response information to the orderer terminal. The parts arrangement server according to claim 1.   When the site determination unit determines whether or not to arrange for a site for each part name, the site can be extracted for the part name using the parts inventory management unit, and the number of the part names is satisfied. Sometimes it is determined that all parts can be arranged, bases can be extracted for part names, and part can be arranged when the number of part names is not met, and bases cannot be extracted for part names The parts arrangement server according to claim 6, wherein it is determined that arrangement is impossible. An orderer terminal used by the orderer, and
Multiple base servers that manage the parts owned by the base,
A parts arrangement server that arranges parts for any of the plurality of base servers in accordance with the ordering information from the orderer terminal;
A network connecting the orderer terminal, the base server, and the parts arrangement server in a communicable manner;
With
The parts arrangement server is
A parts inventory database that collects parts names and the number of parts related to each base, and
A priority database defining the priority order of the part names related to the plurality of parts;
A delivery time database that collects information related to delivery times from the base to a plurality of predetermined points for each base;
An order information acquisition unit that acquires order information including the part name from the orderer terminal, the number of parts, and a delivery destination;
Based on the parts inventory database, a parts inventory management unit for confirming the inventory of the part name and the number of parts included in the ordering information acquired by the ordering information acquisition unit;
Based on the priority database, a priority order determination unit that determines the priority order of the part names for which inventory has been confirmed by the parts inventory management unit;
Delivery from the point corresponding to the destination included in the ordering information acquired by the ordering information acquiring unit to the base based on the delivery time database for the part names with high priority determined by the priority determining unit The base where the time becomes the shortest time is determined, and then the part name having the next highest priority determined by the priority determination unit corresponds to the destination included in the order information acquired by the order information acquisition unit A site determination unit that determines a site with the shortest delivery time from the site to the site;
A part that generates the arrangement information including the part name, the number of parts, and the delivery destination for each of the bases determined by the base determination unit, and transmits the generated arrangement information to the base server related to the corresponding base. The arrangement department;
A parts arrangement system characterized by comprising: A parts arrangement method for arranging parts for any of a plurality of base servers in accordance with ordering information from an orderer terminal at a parts arrangement server,
In the parts arrangement server, obtaining the order information including the part name from the orderer terminal, the number of parts, and the delivery destination;
Based on a parts inventory database that collects part names and the number of parts for each part at the parts arrangement server, the parts name and the number of parts included in the acquired order information are confirmed. Process,
In the parts arrangement server, based on a priority database that defines the priority order of the part names related to the plurality of parts, determining the priority order of the part names for which inventory has been confirmed;
Based on a delivery time database that collects information related to delivery times from the base to a plurality of points determined in advance for each base, the parts arrangement server acquires the part names with high priority determined. A base where the delivery time from the point corresponding to the destination included in the ordering information to the base is the shortest time is determined, and then, for the part name having the next highest priority order, Determining a base where the delivery time from the point corresponding to the included destination to the base is the shortest time;
The parts arrangement server generates arrangement information including the part name, the number of parts, and the destination for each determined base, and transmits the generated arrangement information to the base server associated with the corresponding base. And a process of
The part arrangement method characterized by including. A parts arrangement program that is executed by a parts arrangement server so as to arrange parts for any of a plurality of base servers in accordance with ordering information from an orderer terminal,
In the parts arrangement server, obtaining ordering information including a part name from the orderer terminal, the number of parts, and a delivery destination;
Based on a parts inventory database that collects part names and the number of parts for each part at the parts arrangement server, the parts name and the number of parts included in the acquired order information are confirmed. Steps,
In the parts arrangement server, based on a priority database that defines the priority order of the part names related to the plurality of parts, determining the priority order of the part names for which inventory has been confirmed;
Based on a delivery time database that collects information related to delivery times from the base to a plurality of points determined in advance for each base, the parts arrangement server acquires the part names with high priority determined. A base where the delivery time from the point corresponding to the destination included in the ordering information to the base is the shortest time is determined, and then, for the part name having the next highest priority order, Determining a base with the shortest delivery time from a point corresponding to an included destination to the base;
The parts arrangement server generates arrangement information including the part name, the number of parts, and the destination for each determined base, and transmits the generated arrangement information to the base server associated with the corresponding base. And steps to
A parts arrangement program characterized by having

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