JP2005104710A - Part delivery arrangement device and part delivery arrangement method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To facilitate operation for changing conditions for selecting a proper warehouse from among a plurality of warehouses storing articles to be delivered. <P>SOLUTION: This part delivery arrangement device is provided with first data bases 11, 12 for making a plurality of regions correspond to the plurality of warehouses, a second data base 13 for associating the plurality of regions with the plurality of warehouses, an order collection part 15 for collecting an order indicating delivery destination and transportation method information from a demand terminal unit 4, a warehouse selection part 16 for selecting a warehouse selected from among the plurality of warehouses based on the order, and a delivery indicating part 17 for asking the selected warehouse to deliver articles. When transportation method information indicates first information, the warehouse selection part 16 refers to the first data bases 11, 12 and selects the first warehouse corresponding to delivery destination from among the plurality of warehouses as the selected warehouse. When the transportation method information indicates second information, the warehouse selection part 16 refers to the second data base 13 and selects the second warehouse corresponding to delivery destination from among the plurality of warehouses as the selected warehouse. A demanding person 7 can change conditions for selecting warehouse easily by entering the transportation method information in the order. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a parts delivery arrangement device and a parts delivery arrangement method, and more particularly to a parts delivery arrangement apparatus and a parts delivery arrangement method used when arranging the delivery of an article to a plurality of warehouses storing the article.

  Maintenance of products exemplified in computers is widely performed by maintenance companies. The maintenance parts necessary for the maintenance are stored in a plurality of equipment warehouses distributed throughout the country. When maintenance parts are required for maintenance, the maintenance worker checks the inventory of the maintenance parts in the plurality of equipment warehouses and arranges delivery of the maintenance parts. There is a demand for a system that more easily selects a suitable equipment warehouse from among a plurality of equipment warehouses that store maintenance parts.

  Japanese Patent Application Laid-Open No. 2002-259598 discloses a maintenance parts procurement system that more quickly procure maintenance parts without human intervention. In the maintenance part procurement system, when a maintenance worker who brings a portable information terminal to the site inputs identification information of a maintenance part, the inventory confirmation processing unit transmits an inventory confirmation request to the maintenance center. The inventory management unit returns the inventory number of the maintenance part in response to the inventory confirmation request. After checking the inventory, the parts procurement processing unit transmits a maintenance parts procurement instruction to the shipping company, so that the shipping company can procure and carry the maintenance parts from the parts center.

  JP-A-2002-342505 discloses a serviceman's work efficiency while supporting distribution of maintenance parts using a network such as the Internet and lowering distribution costs using an existing low-cost scheduled distribution network. A maintenance parts logistics support system that suppresses the inventory of service shops is disclosed. In the maintenance parts logistics support system, the management server, when receiving an abnormality notification from the user's original electronic device via the Internet, a maintenance parts identification unit that identifies the maintenance parts based on the abnormality information, a convenience store, etc. A logistics base candidate search unit that searches a plurality of logistics base candidates that are close to the user address from a logistics base information database in which information relating to the physical logistics bases is stored, and a logistics network that stores periodic patrol time information of the logistics network to which each logistics base belongs A distribution network determination unit that searches a time information database and determines a distribution network that can deliver the maintenance parts to the distribution base earliest.

JP 2002-259598 A JP 2002-342505 A

An object of the present invention is to provide a parts delivery arrangement device and a parts delivery arrangement method that more easily select a more appropriate warehouse from among a plurality of warehouses that store articles.
Another object of the present invention is to provide a parts delivery arrangement device and a parts delivery arrangement method that more easily change conditions for selecting an appropriate warehouse from among a plurality of warehouses that store articles.

  In the following, means for solving the problems will be described using the reference numerals used in the best modes and embodiments for carrying out the invention in parentheses. This reference numeral is added to clarify the correspondence between the description of the claims and the description of the best mode for carrying out the invention / example, and is described in the claims. It should not be used to interpret the technical scope of the invention.

  The parts delivery arrangement device (1) according to the present invention includes a first database (11, 12) that associates a plurality of regions with a plurality of warehouses, and a plurality of regions that are different from the correspondence indicated by the first database (11, 12). A second database (13) associated with the warehouse, an order collection unit (15) for collecting an order indicating the delivery destination and transportation method information of the article from the request terminal (4), and a warehouse selected from a plurality of warehouses based on the order. A warehouse selection unit (16) to be selected, and a delivery instruction unit (17) to notify the warehouse terminal (5) of delivery instruction information for requesting delivery of an article to the selected warehouse. When the transportation method information indicates the first information, the warehouse selection unit (16) refers to the first database (11, 12) and selects the first warehouse corresponding to the delivery destination from the plurality of warehouses as the selected warehouse. When the transportation method information indicates the second information different from the first information, the second warehouse corresponding to the delivery destination is selected from the plurality of warehouses as the selected warehouse with reference to the second database (13). The requester (7) can more easily select an appropriate warehouse using the request terminal (4). Further, the requester (7) can easily change the conditions for selecting the warehouse.

  In the first database (11, 12), it is preferable that an appropriate warehouse is associated with a plurality of areas with respect to delivery time among the plurality of warehouses. In the second database (13), it is preferable that appropriate warehouses are associated with a plurality of areas in relation to delivery charges among the plurality of warehouses.

  The parts delivery arrangement device (1) according to the present invention further includes a delivery priority order database (14) that associates priorities with a plurality of warehouses. When there are a plurality of first warehouses, the warehouse selection unit (16) refers to the delivery priority database (14), selects the warehouse having the highest priority among the first warehouses as the selected warehouse, When there are a plurality of two warehouses, it is preferable to select a warehouse having the highest priority among the second warehouses as a selected warehouse with reference to the delivery priority database (14).

  The parts delivery arrangement device (1) according to the present invention preferably further includes a priority order updating unit (20) for updating the correspondence between the plurality of warehouses and the priority order based on the survey results regarding the plurality of warehouses. Examples of the survey content include the size of each of a plurality of warehouses, the inventory status of maintenance parts, and transaction results. At this time, the parts delivery arrangement device (1) can equalize the inventory of a plurality of warehouses, for example.

  The parts delivery arrangement device (1) according to the present invention further includes a discrimination result collection unit (18) that collects a discrimination result indicating whether or not the selected warehouse stores articles from the warehouse terminal (5). The warehouse selection unit (16) selects another selected warehouse different from the selected warehouse when the determination result indicates that the selected warehouse does not store the article, and the delivery instruction unit (17) The other warehouse terminal (5) is notified of the delivery instruction information for requesting the delivery of the article. At this time, the parts delivery arrangement device (1) does not need to record the inventory of a plurality of warehouses.

  The warehouse selection unit (16) is further different from the selected warehouse when the determination result indicates that the selected warehouse stores some of the articles and does not store the other parts of the articles. It is preferable that the selected warehouse is selected, and the delivery instruction unit (17) further notifies the other warehouse terminal (5) of delivery instruction information for requesting another part of delivery to another selected warehouse.

  The parts delivery arrangement method according to the present invention includes a step (S1) of collecting an order indicating a delivery destination of goods and transport method information from the request terminal (4), and a plurality of regions when the transport method information indicates the first information. The first database (11, 12) that associates the plurality of warehouses with each other, the step (S4) of selecting the first warehouse corresponding to the delivery destination from the plurality of warehouses as the selected warehouse, and the transportation method information differ from the first information. When displaying the second information, refer to the second database (13) that associates a plurality of regions with a plurality of warehouses by another correspondence different from the correspondence indicated by the first database (11, 12), and corresponds to the delivery destination from the plurality of warehouses. Selecting the second warehouse to be selected as the selected warehouse (S5), and notifying the warehouse terminal (5) of the delivery instruction information for requesting delivery of the article to the selected warehouse (S5). The requester (7) can more easily select an appropriate warehouse using the request terminal (4). Further, the requester (7) can easily change the conditions for selecting the warehouse.

  In the first database (11, 12), it is preferable that an appropriate warehouse is associated with a plurality of areas with respect to delivery time among the plurality of warehouses. In the second database (13), it is preferable that appropriate warehouses are associated with a plurality of areas in relation to delivery charges among the plurality of warehouses.

  In the parts delivery arrangement method according to the present invention, when there are a plurality of first warehouses, the warehouse having the highest priority among the first warehouses is referred to by referring to the delivery priority database (14) that associates the priorities with the plurality of warehouses. When selecting a warehouse as a selected warehouse (S4) and when there are a plurality of second warehouses, the warehouse with the highest priority among the second warehouses is selected as the selected warehouse with reference to the delivery priority database (14). It is preferable to further include a step (S3) of selecting.

  Preferably, the parts delivery arrangement method according to the present invention further includes a step of updating the correspondence between the plurality of warehouses and the priority order based on the investigation result regarding the plurality of warehouses. Examples of the survey content include the size of each of a plurality of warehouses, the inventory status of maintenance parts, and transaction results. At this time, the parts delivery arrangement device (1) can equalize the inventory of a plurality of warehouses, for example.

  The parts delivery arrangement method according to the present invention includes a step (S7) of collecting a determination result indicating whether or not the selected warehouse stores articles from the warehouse terminal (5), and determines that the selected warehouse does not store articles. When the result indicates, a step of selecting another selected warehouse different from the selected warehouse (S9), and a step of notifying the other warehouse terminal (5) of the delivery instruction information for requesting delivery of the article to the other selected warehouse ( S5). At this time, the information processing apparatus that executes the parts delivery arrangement method according to the present invention does not need to record the inventory of the plural warehouses.

  The parts delivery arrangement method according to the present invention is different from the selection warehouse when the determination result indicates that the selection warehouse stores a part of the article and does not store the other part of the article. And a step (S5) of notifying another warehouse terminal (5) of the delivery instruction information for requesting another delivery to another selected warehouse (S9). It is preferable.

  The parts delivery arrangement program according to the present invention is a computer program executed by the parts delivery arrangement apparatus (1) which is a computer, and requests an order indicating an article delivery destination and transportation method information as a part of the computer program. When collecting from (4) and when the transportation method information indicates the first information, the first database (11, 12) that associates the plurality of regions with the plurality of warehouses is referred to and the first corresponding to the delivery destination from the plurality of warehouses. When selecting one warehouse as a selected warehouse, and when the transportation method information indicates second information different from the first information, a plurality of warehouses in a plurality of areas with other correspondence different from the correspondence indicated by the first database (11, 12) Selecting the second warehouse corresponding to the delivery destination from a plurality of warehouses as the selected warehouse with reference to the second database (13) associated with the , And a step of notifying the goods issue instruction information for requesting a delivery of the article selected warehouse warehouses terminal (5). The requester (7) can more easily select an appropriate warehouse using the request terminal (4). Further, the requester (7) can easily change the conditions for selecting the warehouse.

  In the first database (11, 12), it is preferable that an appropriate warehouse is associated with a plurality of areas with respect to delivery time among the plurality of warehouses. In the second database (13), it is preferable that appropriate warehouses are associated with a plurality of areas in relation to delivery charges among the plurality of warehouses.

  In the parts delivery arrangement method according to the present invention, when there are a plurality of first warehouses, the warehouse having the highest priority among the first warehouses is referred to by referring to the delivery priority database (14) that associates the priorities with the plurality of warehouses. And selecting a warehouse having the highest priority among the second warehouses as a selected warehouse with reference to the delivery priority database (14) when there are a plurality of second warehouses. It is preferable to further comprise.

  Preferably, the parts delivery arrangement method according to the present invention further includes a step of updating the correspondence between the plurality of warehouses and the priority order based on the investigation result regarding the plurality of warehouses. Examples of the survey content include the size of each of a plurality of warehouses, the inventory status of maintenance parts, and transaction results. At this time, the parts delivery arrangement device (1) can equalize the inventory of a plurality of warehouses, for example.

  In the parts delivery arrangement method according to the present invention, the determination result indicates that the selected warehouse stores the determination result indicating whether or not the selected warehouse stores the article from the warehouse terminal (5), and that the selected warehouse does not store the article. In some cases, the method further includes a step of selecting another selected warehouse different from the selected warehouse, and a step of notifying other warehouse terminals (5) of the delivery instruction information for requesting delivery of the article to the other selected warehouse. At this time, the information processing apparatus that executes the parts delivery arrangement method according to the present invention does not need to record the inventory of a plurality of warehouses.

  The parts delivery arrangement method according to the present invention is further different from the selected warehouse when the determination result indicates that the selected warehouse stores a part of the article and does not store the other part of the article. Preferably, the method further comprises a step of selecting the selected warehouse, and a step of further notifying another warehouse terminal (5) of the delivery instruction information for requesting another delivery to another selected warehouse.

  According to the parts delivery arrangement device and the parts delivery arrangement method according to the present invention, the user can more easily change the conditions for selecting an appropriate warehouse from among a plurality of warehouses that store articles.

  An embodiment of a parts delivery arrangement device according to the present invention will be described with reference to the drawings. The parts delivery arrangement device 1 is applied to an automatic arrangement system 2 as shown in FIG. The automatic arrangement system 2 is connected via the Internet 3 so that a plurality of information processing devices (computers) can mutually transmit information to each other. The plurality of information processing apparatuses are formed of a parts delivery arrangement apparatus 1, a request terminal 4, and an equipment terminal 5.

  The parts delivery arrangement device 1 is an information processing device exemplified by a workstation and is used by the reception center 6. The request terminal 4 is an information processing apparatus exemplified by a personal computer and a mobile phone, and is used by the requester 7. A plurality of such request terminals 4 are installed in the automatic arrangement system 2. The equipment terminal 5 is an information processing apparatus exemplified by a personal computer and a workstation, and is disposed in the equipment warehouse 8. The equipment warehouse 8 further includes a parts information database 9. The component information database 9 is an information processing apparatus in which a database engine that executes search and update of recorded data in response to a request from the user or the equipment terminal 5 is installed. The equipment terminal 5 and the component information database 9 can also be formed by one information processing apparatus having one CPU. A plurality of such equipment terminals 5 are installed in the automatic arrangement system 2.

  The requester 7 is an operator who maintains the computer, and is an employee of a maintenance company whose main business is computer maintenance. When the requester 7 wants to arrange delivery of maintenance parts necessary for computer maintenance, the requester 7 requests the reception center 6 to deliver the maintenance parts using the request terminal 4. The reception center 6 is one department of a maintenance company whose main business is computer maintenance. The reception center 6 uses the parts delivery arrangement device 1 to collect maintenance parts delivery requests from the requester 7 and instructs the equipment warehouse 8 to deliver the maintenance parts. The equipment warehouse 8 is a supplier that stores maintenance parts necessary for computer maintenance and delivers the maintenance parts using a delivery company. The equipment warehouse 8 uses the parts information database 9 to manage inventory of the stored maintenance parts. The equipment warehouse 8 further receives an instruction from the reception center 6 by using the equipment terminal 5, and notifies the reception center 6 when the instruction is completed.

  FIG. 2 shows the component information database 9 in detail. The component information database 9 records component information in association with the inventory quantity 34. The part information is formed from a part name 31, a part volume 32, and a part weight 33. The part name 31 indicates a name for identifying maintenance parts stored in the equipment warehouse 8 from each other. The part volume 32 indicates the volume of the maintenance part identified by the part name 31. The part weight 33 indicates the weight of the maintenance part identified by the part name 31. The stock quantity 34 indicates the number of maintenance parts identified by the part name 31 stored in the equipment warehouse 8.

  The manager of the equipment warehouse 8 updates the parts information database 9 when the inventory of maintenance parts stored in the equipment warehouse 8 changes. When the parts delivery arrangement device 1 is instructed to deliver the maintenance parts, the equipment terminal 5 refers to the parts information database 9 to determine whether or not the maintenance parts are in stock, and the determination result is used as the parts delivery arrangement apparatus. Reply to 1. The equipment terminal 5 further notifies the parts delivery arrangement device 1 and the request terminal 4 when the delivery of the maintenance parts is completed.

  FIG. 3 shows the parts delivery arrangement device 1 in detail. The parts delivery arrangement device 1 includes a map information database 11, a transportation system database 12, a delivery agent database 13, a delivery priority database 14, an order collection unit 15, a warehouse selection unit 16, a delivery instruction unit 17, and a discrimination result collection which are computer programs. The part 18, the delivery completion data collection part 19, and the priority order update part 20 are installed.

  The map information database 11 records the delivery time that the equipment warehouse 8 delivers to each delivery destination. The transportation database 12 records the delivery time that the equipment warehouse 8 delivers to each delivery destination using a regular flight. The delivery company database 13 records a charge table of delivery companies used by the equipment warehouse 8 respectively. The delivery priority order database 14 records the order assigned to the equipment warehouse 8.

  The order collection unit 15 collects orders from the request terminal 4 via the Internet 3. The order indicates the name / quantity of the maintenance parts, the name / address of the delivery destination, the recipient, the delivery deadline (desired acquisition date), and the transportation method. The transportation method indicates either “emergency transportation” or “route delivery”. “Emergency transport” indicates that the delivery is urgent and indicates that the requester 7 requests delivery as fast as possible. “Route delivery” indicates that the delivery does not require urgent, and indicates that the delivery may be executed at any time within the time limit.

  The warehouse selection unit 16 refers to the map information database 11 and the transportation database 12 when the order transportation method collected by the order collection unit 15 indicates “emergency transportation”, and delivers the maintenance parts the fastest to the delivery destination. The equipment warehouse 8 that can be delivered to is selected. The warehouse selection unit 16 can deliver the maintenance parts to the delivery destination at the lowest price by referring to the delivery company database 13 when the order transportation method collected by the order collection unit 15 indicates “route delivery”. The equipment warehouse 8 that can be selected is selected.

  When selecting a plurality of equipment warehouses 8 that can be delivered at the lowest price, or when selecting a plurality of equipment warehouses 8 that can be delivered the fastest, the warehouse selection unit 16 selects the delivery priority database 14. Referring to the above, the equipment warehouse 8 having the higher priority among the plurality of equipment warehouses 8 is finally selected. When the warehouse selection unit 16 cannot deliver all of the plurality of maintenance parts indicated by the orders collected by the order collection unit 15 in one equipment warehouse 8 as ordered (within a time limit), the plurality of equipment warehouses. Eight can be elected. For example, the warehouse selection unit 16 selects the equipment warehouse 8 that can be delivered to the delivery destination as ordered for each maintenance part.

  The delivery instruction unit 17 transfers the order collected by the order collection unit 15 to the equipment terminal 5 of the equipment warehouse 8 selected by the warehouse selection unit 16 via the Internet 3 and delivers the maintenance parts according to the order. The equipment warehouse 8 is instructed to deliver it first. The delivery instruction unit 17 further selects a plurality of orders created for each maintenance part when a plurality of equipment warehouses 8 are selected for each of the plurality of maintenance parts ordered by the warehouse selection unit 16. Each is transmitted to the equipment terminal 5 of the warehouse 8 to instruct the delivery to the equipment warehouse 8.

  The determination result collection unit 18 collects from the equipment terminal 5 a determination result indicating whether or not the maintenance part instructed to be delivered by the delivery instruction unit 17 is stored via the Internet 3. When the determination result indicates that the maintenance part is not stored, the warehouse selection unit 16 selects the equipment warehouse 8 from all the equipment warehouses 8 except for the selected equipment warehouse 8. The delivery completion data collection unit 19 collects delivery completion data issued when the equipment warehouse 8 completes delivery from the equipment terminal 5 via the Internet 3.

  The priority order update unit 20 collects the scale of the equipment warehouse 8 to be investigated by the reception center 6, the inventory status of the maintenance parts, and the transaction results between the maintenance company to which the reception center 6 belongs and the equipment warehouse 8, and investigates them. Based on the result, the priority of the equipment warehouse 8 is changed and the delivery priority database 14 is updated. That is, as the equipment warehouse 8 is larger, the inventory is larger, or the transaction record is larger, the delivery center 6 gives priority to delivery.

  FIG. 4 shows the map information database 11. The map information database 11 records a set of distance 43 and delivery time 44 in association with a set of delivery destination 41 and equipment warehouse 42. The delivery destination 41 indicates an address where the maintenance part may be delivered. The equipment warehouse 42 indicates a name for identifying the equipment warehouse 8 from each other. The distance 43 indicates the distance from the equipment warehouse 8 identified by the equipment warehouse 42 to the area indicated by the delivery destination 41. The delivery time 44 indicates the time required when delivering the maintenance parts from the equipment warehouse 8 identified by the equipment warehouse 42 to the area indicated by the delivery destination 41.

  That is, the warehouse selection unit 16 refers to the map information database 11 when the order transportation method collected by the order collection unit 15 indicates “emergency transportation”, and the delivery destination 41 indicating the delivery destination indicated by the order. And the minimum delivery time 44 is searched, and the equipment warehouse 42 corresponding to the minimum delivery time 44 is searched.

  FIG. 5 shows the transportation database 12. The transportation database 12 records a pair of transportation 53 and a delivery time 54 in association with a pair of the delivery destination 51 and the equipment warehouse 52. The delivery destination 51 indicates an address where the maintenance part may be delivered. The equipment warehouse 52 indicates a name for identifying the equipment warehouse 8 from each other. The transportation 53 indicates transportation used when delivering the maintenance parts from the equipment warehouse 8 identified by the equipment warehouse 52 to the area indicated by the delivery destination 51, for example, regular trains and airplanes. Yes. The delivery time 54 indicates the time required to deliver maintenance parts from the equipment warehouse 8 identified by the equipment warehouse 52 to the area indicated by the delivery destination 51 using the transportation means indicated by the transportation means 52. .

  That is, when the order transportation method collected by the order collection unit 15 indicates “emergency transportation”, the warehouse selection unit 16 refers to the transportation database 12 and indicates the delivery destination 51 indicating the delivery destination indicated by the order. And the minimum delivery time 54 is searched, and the equipment warehouse 52 corresponding to the minimum delivery time 54 is searched. The warehouse selection unit 16 further compares the delivery time of the equipment warehouse 8 searched with reference to the map information database 11 with the delivery time of the equipment warehouse 8 searched with reference to the transportation database 12 to determine the delivery time. Further search for the equipment warehouse 8 having a shorter length.

  FIG. 6 shows the delivery company database 13. The delivery company database 13 records delivery information in association with the equipment warehouse 61. The delivery information is formed from a delivery company 62, a delivery fee 63, and a collection time 64. The equipment warehouse 61 shows a name for identifying the equipment warehouse 8 from each other. A delivery company 62 indicates a delivery company used for delivery of maintenance parts by the equipment warehouse 8 identified by the equipment warehouse 61. The delivery fee 63 indicates a fee for the delivery company identified by the delivery agent 62 to deliver the maintenance parts from the equipment warehouse 8 identified by the equipment warehouse 61 to each region, and shows a fee table that associates each region with the fee. Yes. The collection time 64 indicates the time at which the delivery company identified by the delivery company 62 collects the maintenance parts in the equipment warehouse 8 identified by the equipment warehouse 61.

  That is, the warehouse selection unit 16 refers to the delivery company database 13 when the order transport method collected by the order collection unit 15 indicates “route delivery”, and the delivery indicated by the order from the delivery fee 63. The one with the smallest delivery fee is searched first, and the equipment warehouse 52 corresponding to the smallest delivery fee 63 is searched.

  FIG. 7 shows the delivery priority database 14. The delivery priority database 14 records the priority 72 in association with the equipment warehouse 71. The equipment warehouse 71 indicates a name for identifying the equipment warehouse 8 from each other. The priority order 72 indicates the order assigned to the equipment warehouse 8 identified by the equipment warehouse 61. Such a ranking is assigned to each equipment warehouse 8 and is set based on, for example, the scale of the equipment warehouse 8, the inventory status of maintenance parts, and past results.

  That is, when there are a plurality of equipment warehouses 8 searched with reference to the map information database 11, the transportation facility database 12 or the delivery company database 13, the warehouse selection unit 16 refers to the delivery priority database 14 and The highest one is searched from the priority order 72 corresponding to the plurality of equipment warehouses 8, and the equipment warehouse 71 corresponding to the highest priority order 72 is searched.

  The embodiment of the parts delivery arrangement method according to the present invention is executed by the automatic arrangement system 2 and includes an operation for arranging delivery of maintenance parts and an operation for changing the priority order of the equipment warehouse 8.

  FIG. 8 shows an operation for arranging delivery of maintenance parts. When the maintenance part needs to be delivered for maintenance of the computer, the requester 7 first inputs an order for requesting delivery of the maintenance part by using the request terminal 4 and sends the order to the parts delivery arrangement device. 1 (step S1). The order indicates the name / quantity of the maintenance parts, the name / address of the delivery destination, the recipient, the delivery deadline (desired acquisition date), and the transportation method. The transportation method indicates either “emergency transportation” or “route delivery”. “Emergency transport” indicates that the delivery is urgent and indicates that the requester 7 requests delivery as fast as possible. “Route delivery” indicates that the delivery does not require urgent, and indicates that the delivery may be executed at any time within the time limit.

  When the order delivery method indicates “route delivery” (NO in step S <b> 2), the parts delivery arrangement device 1 refers to the delivery company database 13 and sets the delivery destination indicated by the order from the delivery fee 63. The one with the smallest delivery fee is searched, and the equipment warehouse 52 corresponding to the smallest delivery fee 63 is searched. Furthermore, when there are a plurality of equipment warehouses 8 searched with reference to the delivery company database 13, the parts delivery arrangement device 1 refers to the delivery priority database 14 and gives priority to the plurality of equipment warehouses 8. The highest one is searched from the rank 72, and the equipment warehouse 71 corresponding to the highest priority 72 is searched (step S3).

  When the order delivery method indicates “emergency delivery” (step S2, YES), the parts delivery arrangement device 1 refers to the map information database 11 and corresponds to the delivery destination 41 indicating the delivery destination indicated by the order. And the minimum delivery time 44 is searched, and the equipment warehouse 42 corresponding to the minimum delivery time 44 is searched. The parts delivery arrangement device 1 further refers to the transport database 12 and searches for the delivery destination 51 indicating the delivery destination indicated by the order and searches for the minimum delivery time 54, and the minimum delivery time 54. The equipment warehouse 52 corresponding to is searched. The parts delivery arrangement device 1 further compares the delivery time of the equipment warehouse 8 searched with reference to the map information database 11 with the delivery time of the equipment warehouse 8 searched with reference to the transportation database 12, and delivered. The equipment warehouse 8 having a shorter time is further searched. The parts delivery arrangement device 1 further refers to the delivery priority database 14 when there are a plurality of equipment warehouses 8 searched with reference to the map information database 11 or the transportation system database 12, and the plurality of equipment warehouses. The highest one is searched from the priority order 72 corresponding to 8, and the equipment warehouse 71 corresponding to the highest priority order 72 is searched (step S4).

  The parts delivery arrangement device 1 transfers the order to the equipment terminal 5 of the selected equipment warehouse 8, and instructs the equipment warehouse 8 to deliver the maintenance parts to the delivery destination according to the order (step S5).

  When the parts delivery arrangement device 1 is instructed to deliver the maintenance parts, the equipment terminal 5 refers to the parts information database 9 to determine whether or not the maintenance parts are in stock, and the determination result is used as the parts delivery arrangement apparatus. 1 is returned (step S7).

  When the determination result indicates that the maintenance part is not stored (NO in step S8), the parts delivery arrangement device 1 selects another equipment warehouse 8 again (step S9). That is, the parts delivery arrangement apparatus 1 refers to the delivery company database 13 when the order delivery method indicates “route delivery”, and the parts delivery arrangement apparatus 1 does not store the maintenance parts. The equipment warehouse 52 with the lowest delivery fee is searched from among the equipment warehouses 52 except for 8. The parts delivery arrangement device 1 refers to the map information database 11 when the order transportation method indicates “emergency transportation”, and from among the equipment warehouses 42 excluding the equipment warehouse 8 that does not store the maintenance parts. The equipment warehouse 42 with the shortest delivery time is searched. When the parts delivery arrangement device 1 further indicates that the equipment warehouse 8 from which the determination result is selected indicates that some of the ordered maintenance parts are stored and the remaining part is not stored. Similarly, the other equipment warehouse 8 is searched.

  Next, the parts delivery arrangement device 1 transfers to the equipment terminal 5 of the equipment warehouse 8 selected in step S9, and instructs the equipment warehouse 8 to deliver the maintenance parts to the delivery destination according to the order. At this time, when a plurality of equipment warehouses 8 are selected in step S 9, the parts delivery arrangement device 1 transmits a plurality of orders created for each equipment warehouse 8 to the equipment terminals 5 of the equipment warehouse 8. The delivery is instructed to the equipment warehouse 8.

  When storing the ordered maintenance parts (step S11, YES), the equipment warehouse 8 arranges the maintenance parts to be delivered and delivered to the delivery destination. When the arrangement is completed, the equipment warehouse 8 notifies the parts delivery arrangement apparatus 1 and the request terminal 4 that the maintenance parts have been delivered using the equipment terminal 5 (step S12). According to such an operation, the requester 7 can more easily select an appropriate warehouse using the request terminal 4. The requester 7 further selects a desired equipment warehouse 8 out of the equipment warehouse 8 that can be delivered at the lowest price or the equipment warehouse 8 that can be delivered fastest by adding the transportation method to the order. be able to.

  The operation of changing the priority order of the equipment warehouse 8 is executed intermittently. First, the reception center 6 investigates the scale, the inventory status of maintenance parts, and the transaction results with the maintenance company to which the reception center 6 belongs, and inputs the survey results to the parts delivery arrangement device 1 with respect to the equipment warehouse 8. To do. The parts delivery arrangement device 1 updates the delivery priority database 14 by changing the priority order of the equipment warehouse 8 based on the investigation result. That is, the larger the scale, the larger the inventory, or the larger the transaction record, the higher the priority of the equipment warehouse 8, and the delivery center 6 gives priority to delivery.

  In general, the equipment warehouse 8 needs to store all maintenance parts as stock. For example, the parts delivery arrangement device 1 can prevent the equipment warehouse 8 from being out of stock by setting a higher priority for the equipment warehouse 8 having a larger inventory.

FIG. 1 is a block diagram showing an automatic arrangement system. FIG. 2 is a diagram showing a component information database. FIG. 3 is a block diagram showing an embodiment of a parts delivery arrangement apparatus according to the present invention. FIG. 4 is a diagram showing a map information database. FIG. 5 is a diagram showing a transportation system database. FIG. 6 is a diagram showing a delivery company database. FIG. 7 is a diagram showing a delivery priority database. FIG. 8 is a flowchart showing an operation for arranging delivery of maintenance parts.

Explanation of symbols

1: Parts delivery arrangement device 2: Automatic arrangement system 3: Internet 4: Request terminal 5: Equipment terminal 6: Reception center 7: Requester 8: Equipment warehouse 9: Parts information database 11: Map information database 12: Transportation agency database 13 : Delivery trader database 14: delivery priority database 15: order collection unit 16: warehouse selection unit 17: delivery instruction unit 18: discrimination result collection unit 19: delivery completion data collection unit 20: priority update unit 31: part name 32: Part volume 33: Part weight 34: Number of stocks 41: Delivery destination 42: Equipment warehouse 43: Distance 44: Delivery time 51: Delivery destination 52: Equipment warehouse 53: Transportation 54: Delivery time 61: Equipment warehouse 62: Delivery company 63 : Delivery fee 64: Pick-up time 71: Equipment warehouse 72: Priority

Claims (18)

A first database that maps multiple regions to multiple warehouses;
A second database that associates the plurality of areas with the plurality of warehouses by another correspondence different from the correspondence indicated by the first database;
An order collection unit that collects orders indicating the delivery destination and transportation method information of the articles from the request terminal;
A warehouse selection unit for selecting a selected warehouse from the plurality of warehouses based on the order;
A delivery instruction unit for notifying the warehouse terminal of delivery instruction information for requesting delivery of the article to the selected warehouse;
The warehouse selection section
When the transportation method information indicates the first information, the first warehouse is selected as the selected warehouse from the plurality of warehouses with reference to the first database,
When the transport method information indicates second information different from the first information, the second database corresponding to the delivery destination is selected from the plurality of warehouses as the selected warehouse with reference to the second database. Arrangement equipment. In claim 1,
The first database associates warehouses suitable for delivery time among the warehouses with the plurality of regions,
The second database is a parts delivery arrangement device that associates appropriate warehouses with respect to delivery charges among the plurality of warehouses in the plurality of regions. In claim 2,
A delivery priority database that associates priorities with the plurality of warehouses;
The warehouse selection section
When there are a plurality of the first warehouses, referring to the delivery priority database, the warehouse having the highest priority among the first warehouses is selected as the selected warehouse,
When there are a plurality of the second warehouses, a part delivery arrangement device that selects the warehouse having the highest priority among the second warehouses as the selected warehouse with reference to the delivery priority database. In claim 3,
A parts delivery arrangement device further comprising: a priority order updating unit that updates the correspondence between the plurality of warehouses and the priority order based on a survey result regarding the plurality of warehouses. In any one of Claims 1-4,
Further comprising a determination result collection unit for collecting a determination result indicating whether or not the selected warehouse stores the article from the warehouse terminal;
The warehouse selection unit selects another selected warehouse different from the selected warehouse when the determination result indicates that the selected warehouse does not store the article.
The said delivery instruction | indication part notifies the delivery instruction | indication information which requests delivery of the said goods to the said other selection warehouse to another warehouse terminal. In claim 5,
The warehouse selection unit is different from the selected warehouse when the determination result indicates that the selected warehouse stores a part of the article and does not store the other part of the article. In addition, select other selected warehouses.
The said delivery instruction | indication part notifies the delivery instruction | indication information which requests | requires delivery of said other part to the said further another selection warehouse to still another warehouse terminal. Collecting from the requesting terminal an order indicating the delivery destination of the item and the transportation method information;
When the transport method information indicates the first information, referring to a first database that associates a plurality of regions with a plurality of warehouses, selecting a first warehouse corresponding to the delivery destination from the plurality of warehouses as a selected warehouse;
When the transport method information indicates second information different from the first information, referring to a second database that associates the plurality of areas with the plurality of warehouses by another correspondence different from the correspondence indicated by the first database, Selecting a second warehouse corresponding to the delivery destination from a plurality of warehouses as the selected warehouse;
A part delivery arrangement method comprising: notifying a warehouse terminal of delivery instruction information for requesting delivery of the article to the selected warehouse. In claim 7,
The first database associates warehouses suitable for delivery time among the warehouses with the plurality of regions,
The second database is a parts delivery arrangement method for associating appropriate warehouses with respect to delivery charges of the plurality of warehouses to the plurality of regions, respectively. In claim 8,
Selecting a warehouse having the highest priority among the first warehouses as the selected warehouse by referring to an outgoing priority database that associates priorities with the plural warehouses when there are a plurality of the first warehouses. When,
Selecting a warehouse having the highest priority among the second warehouses as the selected warehouse with reference to the delivery priority database when there are a plurality of the second warehouses. How to arrange. In claim 9,
The parts delivery arrangement method further comprising the step of updating the correspondence between the plurality of warehouses and the priority order based on a result of the investigation on the plurality of warehouses. In any one of Claims 7-10,
Collecting a determination result indicating whether the selected warehouse stores the article from the warehouse terminal;
When the determination result indicates that the selected warehouse does not store the article, a step of selecting another selected warehouse different from the selected warehouse;
A part delivery arrangement method further comprising: notifying other warehouse terminals of delivery instruction information for requesting delivery of the article to the other selected warehouse. In claim 11,
When the determination result indicates that the selected warehouse stores a part of the article and does not store the other part of the article, a further selected warehouse different from the selected warehouse is selected. A step to elect,
A part delivery arrangement method further comprising: notifying the other warehouse terminal of the delivery instruction information for requesting delivery of the other part of the delivery to the further selected warehouse. Collecting from the requesting terminal an order indicating the delivery destination of the item and the transportation method information;
When the transport method information indicates the first information, referring to a first database that associates a plurality of regions with a plurality of warehouses, selecting a first warehouse corresponding to the delivery destination from the plurality of warehouses as a selected warehouse;
When the transport method information indicates second information different from the first information, referring to a second database that associates the plurality of areas with the plurality of warehouses by another correspondence different from the correspondence indicated by the first database, Selecting a second warehouse corresponding to the delivery destination from a plurality of warehouses as the selected warehouse;
A part delivery arrangement program comprising: notifying the warehouse terminal of delivery instruction information for requesting delivery of the article to the selected warehouse. In claim 13,
The first database associates warehouses suitable for delivery time among the warehouses with the plurality of regions,
The second database is a parts delivery arrangement program for associating appropriate warehouses with respect to delivery charges among the plurality of warehouses in the plurality of regions. In claim 14,
Selecting a warehouse having the highest priority among the first warehouses as the selected warehouse by referring to an outgoing priority database that associates priorities with the plural warehouses when there are a plurality of the first warehouses. When,
Selecting a warehouse having the highest priority among the second warehouses as the selected warehouse with reference to the delivery priority database when there are a plurality of the second warehouses. Arrangement program. In claim 15,
A parts delivery arrangement program further comprising a step of updating a correspondence between the plurality of warehouses and the priority order based on a survey result regarding the plurality of warehouses. In any one of Claims 13-16,
Collecting a determination result indicating whether the selected warehouse stores the article from the warehouse terminal;
When the determination result indicates that the selected warehouse does not store the article, a step of selecting another selected warehouse different from the selected warehouse;
A part delivery arrangement program further comprising: notifying other warehouse terminals of delivery instruction information for requesting delivery of the article to the other selected warehouse. In claim 17,
When the determination result indicates that the selected warehouse stores a part of the article and does not store the other part of the article, a further selected warehouse different from the selected warehouse is selected. A step to elect,
A part delivery arrangement program further comprising: notifying the other warehouse terminal of delivery instruction information for requesting delivery of the other part to the other selected warehouse.

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