JP2015187800A - Queue information management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To add a value to queue waiting time that is conventionally of no value to both customers and a shop by providing means for organically connecting the customers standing in a queue to the shop and providing a waiting time utilization method suitable for each customer to the customer from information of each customer in a queue.SOLUTION: A queue information management system comprises: a host system including a queue information database; a plurality of information terminal devices; and an external system. A queue start and a queue end of a queue in a shop such as a restaurant is detected from an input device connected to the host system, the host system stores the information in the queue information database as queue information to thereby manage customers lining up in a queue. Furthermore, the queue information is provided to the external system via a network, and the external system provides various services to the information terminal devices carried by the customers in the queue.

Description

  The present invention relates to a queue information management system that provides information about queues such as waiting time, order, number of people, etc. in queues of various facilities and stores to customers and other systems arranged in the queue via a network. Is.

  In restaurants and other stores, if the store is full, ask the customer to record customer information in the list and if the store is empty, the store clerk will call in the order of the list and enter the store, or the store If there is a vacancy in the store, you can get the store in order from the top of the queue.

  In either case, the customer will be restricted in behavior while waiting for the turn, and will be distressed and discomfort, and dissatisfaction with the store will accumulate.

  On the other hand, there is a waiting time management system that measures the time that has been queued, converts it to 1 point per unit time, and provides it to the customer (Patent Document 1, etc.).

  FIG. 14 is a block diagram showing the outline of this waiting time management system. The input unit 1401 inputs the start of arrangement of customers in the queue, the input unit 1402 inputs the end of arrangement in the customer queue, and waits for customers. A customer information storage unit 1404 for storing time information, a waiting time measuring unit 1405 for measuring waiting time, a point converting unit 1406 for converting waiting time into points, a data processing unit 1403 for controlling the whole, and an output for outputting processing results Part 1407.

  In such a waiting time management system, the input unit 1401 acquires customer information that starts to be arranged in a matrix and inputs the information to the data processing unit 1403. When receiving the customer information, the data processing unit 1403 acquires the current time as the start time, and stores it in the customer information storage unit 1404 together with the customer information.

  On the other hand, the input unit 1402 acquires information on customers who have finished lining up and inputs them to the data processing unit 1403. The data processing unit 1403 acquires the current time as the end time, acquires the start time and customer information from the customer information storage unit 1404, and inputs them to the waiting time measurement unit 1405. The waiting time measuring unit 1405 calculates the time that the customer has been in the queue and inputs the result to the point converting unit 1406. The point conversion unit 1406 converts the number of points using a preset unit time per point. The output unit 1407 outputs the number of points to the customer.

JP-A-8-16658

  In recent years, with the spread of information terminals such as mobile phones and smartphones and the Internet, customers have a means to kill their time easily while queuing, reducing the pain and discomfort given by the queue. There is a trend.

  However, these customer behaviors are self-defense measures by the customers themselves, and the queued time for the customers remains a wasteful time, and for the stores, the customers spend for their own stores. It is hard to say that time is being used effectively.

  Further, in the case of the waiting time management system described above, the time that is lined up is reduced as a point, so that waste of time may be reduced for the customer.

  However, this system remains the same for customers as the queue itself is a subject of patience, and people who shy away from the queue or those who are not likely to revisit the store from a distance and are not attracted to the point system. It is difficult to exert an effect against

  An object of the present invention is to provide a means for organically connecting a customer in a queue and a store, and providing the customer with a waiting time usage method suitable for each customer from the customer information in the queue. Another object of the present invention is to provide a queue information management system that makes it possible to give a value to a waiting time of a queue that has been of no value for both the customer side and the store side.

In order to achieve the above object, the present invention provides the following configurations.
Aspects of the present invention include a host system that manages customer queue information arranged in a store, an information terminal device that stores a customer ID assigned at the time of registration of customer information in the host system, and a predetermined number for the information terminal device. An external system that provides the services of
The host system is
The information terminal device and the external system are connected to each other via a network, and the host system is input to the first input device from the customer information terminal device that has begun to line up in the queue Means for associating the received customer ID with the start date and time when the customer has begun to line up in a matrix in the matrix information database when the customer ID is received from the first input device;
When the customer ID input to the second input device from the information terminal device of the customer who has finished arranging the queue is received from the second input device, the received customer ID and the end date and time when the customer has finished arranging the queue; Means for associating and registering in the matrix information database;
When a menu screen request is received via the network from the information terminal device that has entered a customer ID into the first input device, it is acquired based on the start date and end date of the customer registered in the matrix information database. Means for transmitting, to the information terminal device, a menu screen for displaying service item information indicating a service provided by the external system together with queue information indicating the current waiting state,
The external system is:
When a request for a predetermined service selected from the menu screen is received from the information terminal device via a network, the information terminal device includes means for providing the requested service to the information terminal device.

In the above aspect, when the external system is a store information distribution system that provides a service for distributing the store information, the store information distribution system includes:
It comprises means for distributing store information to the information terminal device in response to receiving a request for store information distribution service from the information terminal device.

In the above aspect, the host system includes:
When the customer ID input to the third input device from the information terminal device of the customer who has paid at the store is received from the third input device, the received customer ID and the payment date and time when the customer has finished payment And associating them with the matrix information database,
Means for notifying the external system of a completion notification when registering the payment date and time,
When the external system is a point lottery system for performing lottery to give points to customers, the point lottery system is
In response to receiving the point lottery service request from the information terminal device, the customer IDs arranged in a matrix by referring to the matrix information database of the host system via the network every preset time Means to obtain,
A lottery is performed with the acquired customer ID, and a lottery result is transmitted to the information terminal device;
Means for transmitting the lottery result to another point management system to add a customer point in response to receiving the completion notification from the host system.

In the above aspect, when the external system is a discount ticket distribution system that is connected to a plurality of the host systems and distributes a discount ticket to a customer, the discount ticket distribution system includes:
In response to receiving a request for discount coupon distribution service from the information terminal device, the customer is arranged in a matrix by referring to the matrix information database of each of the plurality of host systems based on the customer ID related to the request. A means for adding up the results of each of them and determining whether or not a predetermined condition is satisfied,
And a means for distributing a discount coupon to the information terminal device when a predetermined condition is satisfied.

  In the above aspect, the customer ID is input from the information terminal device to the first, second, or third input device by a short-range wireless transmission / reception means.

The main effects of the matrix information management system of the present invention are as follows.
(1) Since the host system provides the queue information to the external system, the store and the external service with which the store is affiliated can provide various services to the customer, limited to the customers in the queue.
(2) Information such as the time and number of times customers are queuing in a queue can be acquired with only a simple operation of touching the information terminal device to the input device. Can be used to improve customer service.

FIG. 1 is a system configuration diagram showing an example of an embodiment of the present invention. FIG. 2 is a configuration diagram of data stored in the customer information database. FIG. 3 is a configuration diagram of data stored in the matrix information database. FIG. 4 is a flowchart showing an outline of an example of the embodiment of the present invention. FIG. 5 is a flowchart showing an outline of input processing from the first input device. FIG. 6 is a flowchart showing an outline of input processing from the second input device. FIG. 7 is a flowchart showing an outline of input processing from the third input device. FIG. 8 is a system configuration diagram of the information terminal device. FIG. 9 is a flowchart illustrating processing when the information terminal device is connected to the input device. FIG. 10 is an example of a menu screen of the information terminal device. FIG. 11 is a system configuration diagram showing a form example when the point lottery system is linked. FIG. 12 is a system configuration diagram showing an example of a mode when the store information distribution system is linked. FIG. 13 is a system configuration diagram showing a form example when the discount ticket distribution system is linked. FIG. 14 is a system configuration diagram showing an outline of a conventional waiting time management system.

  FIG. 1 is a system configuration diagram showing an example of an embodiment of the present invention. This matrix information management system includes a host system 101 having a matrix information database 107, input devices 103, 104, and 105 connected to the host system 101, and an input terminal 111 connected to the host system 101. , The information terminal devices 102a, 102b, 102c connected to the input devices 103, 104, 105 by short-range wireless communication, and the external system 108 connected to the host system 101 via the network 109, and the information terminal device 102a , 102b, 102c are connected to the base station 110 by wireless lines. The base station 110 is connected to the network 109, that is, the information terminal apparatuses 102a, 102b, and 102c are connected to the host system 101 and the external system 108 via the network 109.

  The host system 101 is a computer having a server function, and a predetermined program for realizing a function related to the present invention is introduced. The CPU of the computer functions as the host system (host device) and the external system (external device) of the present invention by reading a predetermined program into the internal memory and executing it. The external system 108 is similar in terms of functions related to the present invention.

  The information terminal apparatuses 102a, 102b, and 102c are connected to the base station 110 by wireless lines. Base station 110 is connected to network 109. That is, the information terminal devices 102 a, 102 b, and 102 c are connected to the host system 101 and the external system 108 via the network 109. The information terminal devices 102a, 102b, and 102c are assumed to be held by customers in a queue, and correspond to, for example, a smartphone having an NFC (Near field communication) function. (In FIG. 1, the information terminal devices 102a, 102b, and 102c are connected to the input devices 103, 104, and 105, respectively. However, each information terminal device can be connected to any input device. Yes, usually connected to each input device sequentially.)

  The input devices 103, 104, and 105 have short-range wireless transmission / reception means with the information terminal devices 102a, 102b, and 102c. For example, when the short-range wireless transmission / reception means is FeliCa (registered trademark), the input devices 103, 104, and 105 correspond to readers compatible with FeliCa (registered trademark). The customer uses the information terminal devices 102a, 102b, and 102c by touching the input devices 103, 104, and 105.

  An input device (sometimes referred to as a “first input device”) 103 is touched by an information terminal device 102 a held by a customer who is about to start lining up in a matrix, whereby the host system 101 is connected to the customer from the input device 103. Detects the situation where it has begun to line up.

  An input device (sometimes referred to as a “second input device”) 104 is touched by an information terminal device held by a customer who has reached the top of the matrix and has finished arranging the matrix, whereby the host system 101 is touched by the input device 104. The situation that the customer has finished queuing from is detected.

  An input device (sometimes referred to as a “third input device”) 105 is touched when a customer who has been queued completes the requirements in the store and pays at the cash register, thereby the host system 101. Detects from the input device 105 that the customer has paid.

  When the base station 110 uses, for example, a smartphone as a wireless communication means of the information terminal apparatuses 102a, 102b, and 102c, it corresponds to a mobile phone carrier base station or an access point for wireless LAN (Local Area Network) communication. .

The host system 101 holds a customer information database 106 and a matrix information database 107.
In the customer information database 106, customer information such as an ID for identifying a customer, a customer name, and an e-mail address is registered.
In the matrix information database 107, the ID for identifying the customer, the time when the customer started to line up in the queue, the time when the customer finished arranging the queue, the time when the customer paid at the store, and the host system 101 performs processing related to that customer. The completed time is registered.

  The external system 108 is a function that provides a service for distributing information that can be used by utilizing the time the customer is in the queue, such as a game, online shopping, and presentation of store information, to the customers in the queue. Or, for example, it has a function of providing a service that gives a customer a privilege obtained by being arranged in a queue, such as granting points or discount tickets according to the time in the queue. There may be a plurality of external systems 108 each having a unique service providing function. The external system 108 can acquire registered information with reference to the matrix information database 107 of the host system 101 via the network 109. Further, the external system 108 can provide a predetermined service to the customer information terminal devices 102 a arranged in a queue via the network 109.

  The input terminal 111 is connected to the host system 101 via a wired or wireless network, and can inquire about the contents of the matrix information database 107 or manually update the information. For the purpose of registering in the queue information database 107 at the input terminal 111, the store clerk visually confirms the situation in front of the store. Use.

  The host system 101 includes a DB search unit 101a that performs search processing of information in the customer information database 106 and the matrix information database 107, a DB update unit 101b that performs update processing of the matrix information database 107, and an external that performs transmission / reception processing with the external system 108. An information terminal transmission / reception unit 101d that performs transmission / reception with the system transmission / reception unit 101c and the information terminal devices 102a, 102b, 102c is provided.

  FIG. 2 is an example of a data configuration diagram stored in the customer information database 106, and customer information such as a customer ID 201 for identifying a customer, a name 202, and an e-mail address 203 are registered. The customer performs membership registration using the information terminal devices 102a, 102b, and 102c in advance, and customer information such as the name and email address specified at that time is registered in the customer information database 106. The customer ID 201 is a non-overlapping character string for identifying the customer, and is assigned when the customer registers as a member. The customer ID 201 is also stored in the information terminal devices 102a, 102b, and 102c.

  FIG. 3 is a configuration diagram of data stored in the matrix information database 107. The customer ID 301, the start date and time 302 indicating the date and time when the matrix is arranged, the end date and time 303 indicating the date and time when the matrix is arranged, are paid by the customer. The settlement date and time 304 indicating the date and time when the host system 101 is completed, and the completion date and time 305 indicating the date and time when the host system 101 finishes the processing related to the customers arranged in the queue are registered.

  In the customer ID 301, a customer ID transmitted from the information terminal device 102a when the customer touches the first input device 103 at the timing when the customer starts to line up is registered. In the start date and time 302, the date and time when the customer touches the first input device 103 at the timing when the customer starts to line up in the queue is registered.

  In the end date and time 303, the date and time when the customer touches the second input device 104 at the timing when the customer finishes arranging the queue is registered. In the settlement date and time 304, the date and time when the customer touches the third input device 105 at the timing when payment is completed is registered.

  In the completion date and time 305, the date and time when it is determined whether or not the customer has the right to receive a privilege due to being lined up is registered. For example, when the external system 108 is a system that grants points according to the time in line for customers who have completed payment, the host system 101 makes payment to the external system 108 by the customer. This is notified, and the date and time is registered in the completion date and time 305, so that the grant of the privilege to the customer is confirmed.

  For a customer who has left the queue on the way or a customer who has left the store without purchasing anything after entering the store, the store clerk registers the completion date and time 305 of the customer's queue information from the input terminal 111, The host system 110 registers the completion date and time 305 when the end date and time 303 is not registered within a preset time from the start date and time 302, and the settlement date and time 304 is registered within a preset time from the end date and time 303. If not, the host system 110 registers the completion date 305, so that it is determined that the customer has lost the right to receive the privilege because the settlement date 304 is not registered and the completion date 305 is registered. In addition, the customer who has forgotten the touch loses the right to receive the privilege.

  From the above contents, in the matrix information database 107, it is shown that the customers for which only the customer ID 301 and the start date 302 are registered are currently lined up, and only the customer ID 301, the start date 302 and the end date 303 are registered. The customer indicates that the customer is in the store, the customer who is registered only with the customer ID 301, the start date 302, and the completion date 303 indicates that the customer has left the queue. The customer ID 301, the start date 302, the end date 303, and the completion date A customer who has registered only 305 enters the store, but indicates that he has left the store without purchasing anything. Further, the value obtained by subtracting the start date and time 302 from the end date and time 303 indicates the time that the customer was in the queue, and the value obtained by subtracting the end date and time 303 from the settlement date and time 304 indicates the time that the customer was in the store.

  For example, a customer who is assigned a customer ID “0500300132” comes to a restaurant where a point granting system using a queue information management system has been introduced, and a queue from “February 18, 2014 10:12:20” To enter the store at "11:34:47 on Feb. 18, 2014" and sit at an empty table and finish eating at "12:02:11 on Feb. 18, 2014" When payment is made and the notification to the point grant system is completed at “02: 18: 12: 02: 2014”, the customer ID 301 is “0500300132” and the start date 302 is “February 18, 2014 10:12:20 ", end date and time 303 is" February 18, 2014 11:34:47 ", and settlement date 304 is" February 18, 2014 12:02:11 ", date and time of completion In 305, “February 18, 2014, 12:02:12” is registered, indicating that this customer is in the queue for 1 hour 22 minutes 27 seconds and is in the store for 28 minutes 24 seconds.

  FIG. 4 is a flowchart showing an outline of an example of the embodiment of the present invention. The customer who visits the store touches the information terminal device 102a that he / she owns on the first input terminal 103 (step 401) and arranges at the end of the queue (step 402). At this time, the information terminal apparatus 102a makes an acquisition request to the host system 101 via the network 109 for queue information indicating the current waiting state and service item information indicating a service provided by the external system 108. In response to this request, the information terminal device 102a displays a menu screen as shown in FIG. 10 created from the matrix information acquired from the host system 101 and the service item information (step 403). Service item information indicating a service provided by the external system 108 is transferred from the external system 108 to the host system 101 in advance and stored in the host system 101.

  While the customer is queuing, the customer uses the service provided by the external service 108 from the menu (step 404). When the customer reaches the head of the queue and enters the store (step 405), the information terminal device 102a is touched on the second input terminal 104 (step 406). Then, the customer uses a service provided by the store such as a meal in the store (step 407) and pays when the service is completed (step 408). The customer touches the third input terminal 105 after payment (step 409), a completion notification is transmitted to the external system 108, the processing is completed, and the grant of the privilege to the customer is confirmed.

  FIG. 5 is a flowchart showing an outline of processing when the information terminal device 102 a is touched to the first input device 103. The first input device 103 waits for connection with the information terminal device 102a after the system is started (step 501). When the information terminal device 102a is touched on the first input device 103, the first input device 103 receives the customer ID from the information terminal device 102a and transmits it to the host system 101 (step 502). The host system 101 acquires the current date and time (step 503), and the DB update unit 101b registers the customer ID 301 and the start date and time 302 in the matrix information database 107 (step 504). Thereafter, the first input terminal 103 returns to a connection waiting state.

  FIG. 6 is a flowchart showing an outline of processing when the information terminal device 102 b is touched on the second input device 104. After the system is activated, the second input device 104 waits for connection with the information terminal device 102b (step 601). When the information terminal device 102b is touched on the second input device 104, the second input device 104 receives the customer ID from the information terminal device 102b and transmits it to the host system 101 (step 602). The DB search unit 101a of the host system 101 searches the matrix information database 107 with the received customer ID (step 603), and if information on the corresponding customer is found, checks whether the start date 302 has been registered (step 604). . If the start date 302 is not registered, the process returns to the connection waiting state without doing anything. If the start date 302 is registered, the host system 101 acquires the current date (step 605), and the DB update unit 101b The end date 303 of the corresponding information in the matrix information database 107 is registered (step 606). Thereafter, the second input terminal 104 returns to a connection waiting state.

  FIG. 7 is a flowchart illustrating an outline of processing when the information terminal device 102 c is touched on the third input device 105. The third input device 105 waits for connection with the information terminal device 102c after the system is started (step 701). When the information terminal device 102c is touched on the third input device 105, the third input device 105 receives the customer ID from the information terminal device 102c and transmits it to the host system 101 (step 702). The DB search unit 101a of the host system 101 searches the matrix information database 107 with the received customer ID (step 703), and if information on the corresponding customer is found, checks whether the start date 302 and end date 303 are registered. (Step 704, Step 705). If the start date / time and end date / time are not registered, the process returns to the connection waiting state without doing anything. If the start date / time and end date / time are registered, the host system 101 acquires the current date / time (step 706). The update unit 101b registers the settlement date 304 of the corresponding information in the matrix information database 107 (step 707).

  Next, the external system cooperation unit 101c notifies the external system 108 of the completion of settlement (step 708). When this is completed, the host system 101 obtains the current time (step 709), and the DB update 101b stores the customer information database. The completion date and time of the corresponding information 107 is registered (step 710). Thereafter, the input terminal 105 returns to the connection waiting state.

  FIG. 8 is an example of a system configuration diagram of the information terminal devices 102a, 102b, and 102c, and includes a data processing unit 801, a short-range wireless communication unit 802, an Internet communication unit 803, a display unit 804, and an input unit 805. When the information processing terminals 102a, 102b, and 102c are smartphones, the display unit 804 and the input unit 805 are touch panels. The data processing unit 801 analyzes and transfers data among the short-range wireless communication unit 802, the Internet communication unit 803, the display unit 804, and the input unit 805. The short-range wireless communication unit 802 connects to the input devices 103, 104, and 105 and transmits the customer ID passed from the data processing unit 801 to the input devices 103, 104, and 105.

  The Internet communication unit is connected to the host system 101 and the external system 108 via the Internet communication, receives data from the host system 101 and the external system 108, and passes the data to the data processing unit 801. The display unit 804 displays a screen created from data received by the Internet communication unit from the host system 101 or the screen system 108 via the Internet communication. The input unit 805 notifies the data processing unit 801 of input information such as buttons selected by the customer, and the data processing unit 801 requests the host system 101 and the external system 108 to respond to customer input via the Internet communication unit. Is issued.

  FIG. 9 is a flowchart showing processing when the information terminal devices 102a, 102b, and 102c are connected to the input devices 103, 104, and 105. The information terminal devices 102a, 102b, and 102c are in a state of waiting for connection with the input devices 103, 104, and 105 after being activated (step 901). After the information terminal devices 102a, 102b, 102c are activated and connected to the input devices 103, 104, 105, the data processing unit 801 sends the customer ID to the input devices 103, 104, 105 via the short-range communication unit 802. Transmit (step 902). The other party to which the information terminal devices 102a, 102b, and 102c are connected is determined (step 903), and when the second or third input device 104 or 105 is the connection partner, the connection waiting state is restored.

  When the connection partner is the first input device 103, the host system 101 is requested to receive screen data of the menu screen via the Internet communication unit 802 (step 904). When the data processing unit 801 receives the menu screen data from the Internet communication unit 802 (step 905), the data processing unit 801 analyzes the data and displays the screen as shown in FIG. 10 on the display unit 804 (step 906). When the processing so far is completed, the information terminal devices 102a, 102b, and 102c return to the connection waiting state again.

  FIG. 10 shows an example of a menu screen displayed on the display unit 804 of the information terminal devices 102a, 102b, and 102c. This screen is created based on the matrix information acquired by the information terminal apparatuses 102a, 102b, and 102c from the host system 101 via the network 109 and information on services provided by the external system. Information related to the matrix such as order and number of times uses the matrix information acquired from the matrix information database 107, and items such as “point lottery”, “partner store discount coupon”, and “store information” on the menu screen are services provided by an external system. Indicates. Service item information indicating services provided by one or a plurality of external systems is passed from each external system to the host system in advance and stored in the host system.

  When the customer performs an input operation for selecting a desired service from the displayed service items on the menu screen, a request for the selected service is transmitted from the information terminal devices 102a, 102b, and 102c to the external system 108. .

  FIG. 11 is a system configuration diagram of an example in which the host system 1101 is connected to the point lottery system 1108 as an external system. The point lottery system 1108 obtains customer IDs of customers arranged in a matrix from the host system 1101 via the network 1110 at predetermined time intervals, and wins based on the number of acquired customer IDs and a preset winning probability. The number of winners is calculated, and the winners are drawn out of the customers in the queue. The lottery result is transmitted to the information terminal device 1102a owned by the customer and temporarily stored in the point lottery system 1108. When the external system linkage unit 1101c notifies the point lottery system 1108 that the customer has paid, the point lottery system 1108 transmits the lottery result to the point management system 1109, and the point management system 1109 receives the customer's points. to add.

  FIG. 12 is a system configuration diagram of an example in which the host system 1201 is connected to the store information distribution system 1208 as an external system. Store information distribution system 1208 stores information such as menus, sales rankings, recommended products, discount information, and in-store conditions input by store clerk in real time. The store information distribution system 1208 distributes such information to the information terminal device 1102a owned by the customers who are lined up in the queue, so that only the customers lined up in the queue can know and use the information.

  FIG. 13 is a system configuration diagram of an example in which the host system 1301 is connected to the discount ticket distribution system 1308 as an external system. The discount ticket distribution system 1308 acquires the customer IDs of the customers who are lined up in a queue from the host system 1301, and uses the host system 1301 of the store and the host systems of other affiliated stores for the information that the customer is lined up at the partner store. 1311. Based on the acquired information, the results of customers lining up in a line at each partner store are added up. As a result, the information terminal device 1302a that the customer holds a discount ticket that can be used in the affiliated store when the number of times that the customer is arranged in the queue of any affiliated store for a predetermined time or more reaches a preset number of times. Distribute to

As described above, the matrix information management system according to the present embodiment has the following effects.
(1) Since the host system provides the queue information to the external system, the store or the external service with which the store is affiliated can provide various valuable services to the customer, limited to the customers in the queue. it can.
(2) Information such as the time and number of times customers are queuing in a queue can be acquired with only a simple operation of touching the information terminal device to the input device. Can be used to improve customer service.
(3) By providing the queue information to the external service, the host system can provide the customer with a service common to a plurality of stores.
(4) Since the host system records the date and time when the customer pays in the queue information, it is possible to eliminate the privilege fraud.

DESCRIPTION OF SYMBOLS 101 ... Host system, 101a ... DB search part, 101b ... DB update part, 101c ... External system cooperation part, 101d ... Information terminal transmission / reception part, 102a, 102b, 102c ... Information terminal apparatus, 103 ... Input apparatus for matrix start date detection 104 ... Input device for detecting the end date / time of a matrix, 105 ... Input device for detecting a settlement date / time, 106 ... Customer information database, 107 ... Matrix information database, 108 ... External system, 109 ... Network, 110 ... Base station, 111 ... Input terminal .

Claims (5)

A host system that manages queue information of customers lined up in a store, an information terminal device that stores a customer ID assigned at the time of registration of customer information in the host system, and an external that provides a predetermined service to the information terminal device A matrix information management system in which the host system, the information terminal device, and the external system are connected to each other via a network,
The host system is
When the customer ID input to the first input device is received from the information terminal device of the customer who has begun to line up in the queue from the first input device, the received customer ID and the start date and time when the customer has begun to line up in the queue Means for associating and registering in the matrix information database;
When the customer ID input to the second input device from the information terminal device of the customer who has finished arranging the queue is received from the second input device, the received customer ID and the end date and time when the customer has finished arranging the queue; Means for associating and registering in the matrix information database;
When a menu screen request is received via the network from the information terminal device that has entered a customer ID into the first input device, it is acquired based on the start date and end date of the customer registered in the matrix information database. Means for transmitting, to the information terminal device, a menu screen for displaying service item information indicating a service provided by the external system together with queue information indicating the current waiting state,
The external system is:
When receiving a request for a predetermined service selected from the menu screen via the network from the information terminal device, the information processing device comprises means for providing the requested service to the information terminal device. system. When the external system is a store information distribution system that provides a service for distributing the store information, the store information distribution system is:
The matrix information management system according to claim 1, further comprising means for distributing store information to the information terminal device in response to receiving a request for a store information distribution service from the information terminal device. The host system is
When the customer ID input to the third input device from the information terminal device of the customer who has paid at the store is received from the third input device, the received customer ID and the payment date and time when the customer has finished payment And associating them with the matrix information database,
Means for notifying the external system of a completion notification when registering the payment date and time,
When the external system is a point lottery system for performing lottery to give points to customers, the point lottery system is
In response to receiving the point lottery service request from the information terminal device, the customer IDs arranged in a matrix by referring to the matrix information database of the host system via the network every preset time Means to obtain,
A lottery is performed with the acquired customer ID, and a lottery result is transmitted to the information terminal device;
The means for transmitting the lottery result to another point management system in order to add a customer point in response to receiving the completion notification from the host system. Matrix information management system. When the external system is a discount ticket distribution system that is connected to a plurality of the host systems and distributes a discount ticket to a customer, the discount ticket distribution system includes:
In response to receiving a request for discount coupon distribution service from the information terminal device, the customer is arranged in a matrix by referring to the matrix information database of each of the plurality of host systems based on the customer ID related to the request. A means for adding up the results of each of them and determining whether or not a predetermined condition is satisfied,
The matrix information management system according to claim 1, further comprising means for distributing a discount ticket to the information terminal device when a predetermined condition is satisfied. The matrix information according to any one of claims 1 to 4, wherein a customer ID is input from the information terminal device to the first, second, or third input device by short-range wireless transmission / reception means. Management system.

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