JP2015014942A - Communication system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a communication system capable of helping efficiently users have various communications including questioning and answering about investment and IR.SOLUTION: A communication system comprises: a plurality of investor terminals 10 as a questioner side; a plurality of terminals of corporate staff for IR 20 as an answerer side; and a server 30 for connecting the terminals on both sides. The server 30 receives questions entered from the plurality of investor terminals 10 for the corporate staff for IR and answers entered from the plurality of terminals of the corporate staff for IR 20 to the investors' questions. The server 30 includes a Q&A handling part 34 which prepares a Q&A table 51 containing the questions and the answers and transfers the information contained in the Q&A table to the plurality of investor terminals 10 and the plurality of terminals of corporate staff for IR 20.

Description

  The present invention relates to a technology that supports provision, reference, communication, and the like of data or information between users using a computer and information processing. The present invention also relates to technology for supporting activities such as investment and IR (Investor Relations).

  For example, in the field of the financial market, companies that have a demand for funds, for investing, disclose and provide various information such as the management status of the companies as IR information as IR activities. The person in charge of the IR department of the company needs to have the investor look at and recognize the IR information. In particular, the person in charge may approach a plurality of investors by providing IR information or the like, or may respond to information requests or questions from a plurality of investors and respond to information.

  An investor refers to public information such as IR information of a candidate company in order to select an investment target. Investors analyze and examine IR information, etc., grasp the management status of the company, and determine the brand of the investee. Investors include institutional investors who make large investments in organizations such as corporations and manage products such as funds, and individuals and general investors. Investors need useful IR information in order to find promising investment destinations. In particular, an investor sometimes collects IR information or the like from a plurality of companies or asks a plurality of persons in charge about IR information or the like.

  As in the example of the investment and IR activities, information is exchanged and communicated between users including people belonging to organizations such as companies. As a technical mechanism for supporting this, there are Web site services, community systems such as SNS (Social Networking Service) and groupware, and interactive communication services.

  JP, 2004-70696, A (patent documents 1) is mentioned as a prior art example about the Q & A system which posts information on a question and an answer on a Web site etc.

  As a prior art example regarding communication using SNS, JP 2010-26602 A (Patent Document 2) is cited. Patent Document 2 describes a system in which a user of a member company uses SNS, groupware, an electronic bulletin board, and the like to disclose company information and provide it to other users. The system collects various types of company information, stores them in a DB (database) in association with an identification code, updates the company information in the DB as needed, and centrally manages the latest company information.

JP 2004-70696 A JP 2010-26602 A

  Conventionally, exchange and communication such as provision and reference of information between users has been performed between individual users between a plurality of users on the information providing side and a plurality of users on the information reference side. ing. For example, as in the example of investment and IR activities described above, exchanges are made between individual investors and individual company IR personnel. There is also a gap between investors and corporate IR staff in terms of providing IR information and the like by the staff and referring to IR information and the like by investors.

  When one user makes an information request or question to a plurality of other users, or conversely, when an information response or answer is made, it takes time and effort for individual exchanges between the users. It is cumbersome and inefficient.

  Further, the exchange of information between the users often takes different forms depending on the other party. For example, arbitrary disclosure information in IR information and the like provided by each of a plurality of companies and IR personnel has a different format and has many qualitative expressions. Investors have to read and understand these contents each time and organize them, which is cumbersome and inefficient.

  An object of the present invention is to realize efficiency related to support of exchange and communication including information questions and answers between users in the above-mentioned investment and IR activities, and as a result, it is possible to improve user activities and business operations. Is to provide technology.

  A representative embodiment of the present invention is a communication system that is an information processing system that supports the exchange and communication of data or information between users related to activities and business such as investment and IR. It has the structure shown below.

  A communication system according to an embodiment includes a plurality of first user terminals serving as questions, a plurality of second user terminals serving as answers, the plurality of first user terminals, and a plurality of first users. A server to which the terminal of the second user is communicatively connected, the server receiving a question information for the second user input from the terminal of the first user, and the first user An answer unit that accepts answer information input from the terminal of the second user with respect to the question information, a Q & A table using the question information and the answer information, and a screen including the information of the Q & A table, A Q & A management unit that provides the terminal of the first user who inputs the question information and the terminal of the second user who inputs the answer information.

  According to a typical embodiment of the present invention, it is possible to realize efficiency related to support of exchange and communication including information questions and answers between users in the activities such as investment and IR, and as a result, the user's Activities and operations can be made more efficient.

It is a figure which shows the example of the structure of the communication system of one embodiment of this invention, and the exchange of the information between elements. It is a figure which shows the structure of the server of IR-Q & A system of one Embodiment. It is a figure which shows the example of a process sequence between the elements in the communication system of one embodiment. It is a figure which shows the structural example of the Q & A table | surface of one Embodiment. It is a figure which shows the structural example of the FAQ table | surface of one Embodiment. In the communication system of one embodiment, (a) is a question example, (b) is a question notification example, and (c) is a diagram showing a question history example. In the communication system of one embodiment, (a) is an example of an answer, (b) is an example of an answer notification, and (c) is a diagram showing an example of an answer browsing history. It is a figure which shows the structural example of the Q & A screen of one Embodiment.

  Hereinafter, a communication system according to an embodiment of the present invention will be described with reference to the drawings. Note that components having the same function are denoted by the same reference symbols throughout the drawings for describing the embodiment, and the repetitive description thereof will be omitted.

  The communication system of the present embodiment shown in FIG. 1 and the like is a communication system related to investment and IR, and is configured as an IR-Q & A system 3 including a Q & A system built on a website. The communication system according to the present embodiment connects a plurality of investors 1 and a plurality of corporate IR personnel 2 via an IR-Q & A system 3 and asks questions and answers regarding investment and IR activities among a plurality of users. Support the exchange and communication of information, and improve efficiency and smoothness. The IR-Q & A system 3 centrally manages questions and answer information related to IR information and the like in a predetermined format, and enables browsing by a plurality of users.

  The target user in this embodiment is an investor as an example of the first user, and a company IR person in charge as an example of the second user. The investor refers to the IR information provided by the company and the person in charge, etc., and asks the person in charge about the IR information. The company and the person in charge disclose and provide IR information and the like to investors, and answer questions from investors.

[System configuration]
FIG. 1 shows an example of the configuration of the communication system of the present embodiment and the exchange of information between elements. In the communication system of the present embodiment, a plurality of investors 1 terminals 10 and a plurality of company IR personnel 2 terminals 20 are connected to a server 30 on a communication network 4 (FIG. 2).

  The server 30 is connected to a terminal 10 of a plurality of investors (for example, indicated by X1, X2, and X3) on one side via the communication network 4, and a plurality of each company ( For example, the terminal 20 of the person in charge of the IR department (for example, indicated by Y1, Y2, Y3) of the IR department of A) is connected. The terminal 10 and the terminal 20 are general information processing terminal devices of a fixed type and a portable type, and include an information input unit, an information display unit, an information communication unit, and the like based on a user operation.

  The server 30 is a main element constituting the IR-Q & A system 3 in the communication system 1. The server 30 is a server device or a server system that includes predetermined hardware and software. The server 30 may include a storage device and a communication device. The server 30 may be configured by a service such as a data center.

  The server 30 constructs an IR-Q & A system 3 based on the web application service. The IR-Q & A system 3 accepts each user's access from the terminal 10 and the terminal 20, provides a predetermined Web screen including Q & A information, centrally manages, shares and stores data or information including Q & A information. The server 30 has a function of disclosing and providing IR information and the like and answer information to the question by the person in charge via the IR-Q & A system 3. In addition, the server 30 has a function of disclosing question information regarding IR information and the like by an investor via the IR-Q & A system 3, and referring to and acquiring public information by a person in charge.

  The investor 1 is a user who refers to IR information on the side of the company IR staff 2 and makes a request or question regarding IR information to the company and the staff. Each investor accesses the IR-Q & A system 3 of the server 30 via the communication network 4 using a Web browser or the like from the terminal 10 and uses the function. The investor 1 is an institutional investor or an individual investor who invests in a company. The investor discloses and provides information such as the company to which he belongs, contact information, the e-mail address to the terminal 10, and the managed fund. Further, the investor can register the public information or profile information in the IR-Q & A system 3 as a user.

  The company IR person in charge 2 is a user who provides IR information and the like to the investor 1 side, and responds and answers information to the investor 1 side. Each IR person in charge of the company accesses the IR-Q & A system 3 of the server 30 through the communication network 4 using a Web browser or the like from the terminal 20 and uses the function. The company IR person in charge 2 is a person in charge of the IR department of the company. The person in charge publishes and provides IR information of the company through the company website (FIG. 3, 301), the terminal 20, and the like. Further, the person in charge discloses and provides information such as a company to which he belongs, a contact address, and an e-mail address to the terminal 20 through the company website and the terminal 20. Furthermore, the person in charge can register the public information or profile information in the IR-Q & A system 3 as a user.

  Although not shown, other external servers are connected to the communication network 4 and the server 30. Another server or the like provides a Web site for each company (FIG. 3, 301), a Web site of a predetermined organization, and the like. Each site provides various public information such as corporate IR information and news. The IR information includes legal disclosure information and optional disclosure information registered by the company and the person in charge. Another server may provide public information such as an institution to which the investor belongs, an investor, and an investment fund. The server 30 and each user can acquire the public information from other external servers.

[Outline of processing]
As a processing outline of the communication system in FIG. 1, a flow of information exchange between each user and elements in FIG. 1 will be described. S1 etc. indicate processing steps. The control unit 100 of the server 30 includes a Q & A management unit 34 and the like, and provides a Q & A screen and the like to the user.

  (S1) An investor (for example, X1) accesses the IR-Q & A system 3 from the terminal 10 and makes a question request regarding the IR of the company. The information on the question request in S1 includes designation of the question partner and information on the question content. During access such as S1, questions and the like can be exchanged as a secure Web site through user authentication.

  At the time of the S1 question request, the investor only needs to use the securities code or company name as information for designating the company to be queried, and knows detailed information such as the e-mail address of the person in charge of the question. There is no need. In order to enable S1 and S2, the IR-Q & A system 3 collects information such as securities codes and person-in-charge mail addresses in advance and holds them in the correspondence table 60.

  In S1, the investor can also ask the same question to a plurality of persons in charge by designating securities codes of a plurality of companies as the questioning partner. Similarly, investors can ask different questions to multiple representatives. In addition, the results of the questions made by investors in S1 are recorded as history information.

  (S2) The IR-Q & A system 3 that has received the question request of S1 automatically notifies the terminal 20 of the person in charge of corporate IR of the result of the question request and its information. Therefore, by referring to the correspondence table 60, the server 30 sends a question notification mail with the person-in-charge mail address associated with the securities code or the like designated by the investor as a destination.

  (S3) At the terminal 20 of the person in charge of corporate IR who has received the question notification in S2, the person in charge makes an answer to the question in S1 to the IR-Q & A system 3. For example, the person in charge accesses the IR-Q & A system 3 from the terminal 20 and inputs information on the answer to the question on the screen.

  (S4) The IR-Q & A system 3 that has received the answer of S3 automatically notifies the terminal 10 of the investor of S1 of the results and information received from the person in charge. For example, the IR-Q & A system 3 sends a reply notification mail using the investor's mail address.

  (S5) The investor who has received the reply notification in S4 accesses the IR-Q & A system 3 from the terminal 10 and browses the Q & A screen. The server 30 provides a Q & A screen based on the data in the Q & A table 51. Thereby, the investor refers to the answer information to the corresponding question in the Q & A information. At the time of S5, on the Q & A screen (FIG. 8 to be described later), information on answers from a plurality of IR staff in response to the same question from the investor is displayed as a parallel Q & A table. Investors can recognize and understand the response information of multiple persons in charge by browsing the Q & A screen.

  (S6) The IR-Q & A system 3 records, as history information, the results of the investor viewing the answer information on the Q & A screen in S5. For example, the IR-Q & A system 3 records response browsing history information based on a log of access to a page of response information by an investor. Then, the IR-Q & A system 3 automatically notifies the results of the investor viewing the response information and the information to the terminal 20 of the person in charge of corporate IR associated with the response information by e-mail or the like. To do. The person in charge who has received the reply viewing notification in S6 can recognize that the investor has browsed the reply information in S3 on the Q & A screen.

  The IR-Q & A system 3 immediately sends the above question notification (S2), answer notification (S4), answer browsing notification (S6), and the like. Thereby, each user can grasp the situation immediately.

  (S7) The person in charge accesses the IR-Q & A system 3 from the terminal 20 as appropriate, and browses the question history. The information on the question history to be browsed in S7 is centrally managed by organizing and categorizing information on questions from a plurality of investors by time series and question type. The person in charge can browse the organized question history information collectively on the Web page screen of the IR-Q & A system 3. As a result, the person in charge can more easily view historical information than the conventional mail-based and telephone-based exchanges between individual users, and can better understand the questions from investors.

  (S8) Based on the exchanges up to S7, the person in charge can appropriately create FAQ information related to the company's IR information and upload or register it in the IR-Q & A system 3. In particular, the person in charge can efficiently create effective FAQ information by referring to and using the question history information in S7. The server 30 manages the FAQ information created by the person in charge as the FAQ table 52.

  (S9) The investor can access the IR-Q & A system 3 as appropriate and browse the FAQ information created in S8 on the screen. Investors do not have to repeat similar questions by browsing Q & A information and FAQ information, and it can be helpful to infer that other investors are thinking. By providing FAQ information, the person in charge can prevent and reduce receiving double and triple identical and similar questions from different investors.

[IR-Q & A system]
FIG. 2 shows the configuration of the server 30 of the IR-Q & A system 3. The server 30 includes a control device 101, a storage device 102, an input device 103, an output device 104, a communication I / F device 105 (I / F: interface), a bus, and the like. The control device 101 realizes the control unit 100 by reading and executing the program 41 of the storage device 102. The input device 103 includes a keyboard and its input control processing unit. The output device 104 includes a display and its output control processing unit. The communication I / F device 105 performs communication I / F processing with the communication network 4.

  The control unit 100 includes an information collection unit 31, a question reception notification unit 32, an answer reception notification unit 33, a Q & A management unit 34, a FAQ management unit 35, an authentication unit 71, a website management unit 72, a history management unit 73, and a screen providing unit. 81 and a setting unit 82.

  The storage device 102 stores the DB 50, the program 41 of the present embodiment, the screen data 42, the user DB 43, and the history DB 44. Each data is managed by means such as a file. The DB 50 stores and manages data such as a correspondence table 60, a Q & A table 51, an FAQ table 52, investor information 61, company staff information 62, question data 63, answer data 64, and investor history information 65. The investor history information 65 includes a question history 65a and an answer browsing history 65b.

  The authentication unit 71 performs user registration for the user to use the IR-Q & A system 3 and authentication processing at each use. The authentication unit 71 includes a user management function, and registers user account information in the user DB 43 at the time of user registration. When each user accesses the IR-Q & A system 3 of the server 30 from the terminal 10 or the terminal 20, the authentication unit 71 performs user authentication processing based on reference to registered account information in the user DB 43. After successful authentication, the IR-Q & A system 3 provides each function. The user DB 43 holds a user ID, a password, and other user attribute information as account information of each user.

  The website management unit 72 manages and provides a web page screen serving as a user interface of the IR-Q & A system 3 and controls access to the web page screen. The web site management unit 72 provides each web page screen using the processing of the screen providing unit 81. The provided screen includes a question input screen, an answer input screen, a Q & A screen (FIG. 8 described later), an FAQ screen, and the like. The IR-Q & A system 3 is a secure Web site managed by the above user authentication, and can exchange and share information between users.

  The history management unit 73 records and manages history or log information in the history DB 44 when each user accesses the function of the IR-Q & A system 3. The history management unit 73 obtains history information by grasping item operations and browsing times on each screen by each user. The history DB 44 includes investor history information 65, which is history information of investors' access. The history management unit 73 collects, in particular, a history of questions asked by investors as a question history 65a in a predetermined format and provides it to the person in charge. In addition, the history management unit 73 summarizes the history of the investor viewing the answer information in the Q & A table 51 as an answer viewing history 65b in a predetermined format, and provides it to the person in charge.

  The screen providing unit 81 uses the screen data 42 such as a template to generate Web page screen data serving as a user interface corresponding to various functions of the IR-Q & A system 3, and displays the data on the display device of the output device 104. Process to be displayed.

  The setting unit 82 performs setting processing related to the function of the IR-Q & A system 3 based on the operation of the administrator or user of the server 30. Information in the server 30 and the DB 50 can be set by the setting unit 82 and the administrator. The setting unit 82 can set the format of question items and answer items in the Q & A table 51 (FIG. 4 to be described later) based on the operation of the administrator of the server 30. As the format of each item, for example, binary selection of Yes / No, a character string, and a type such as a numerical value can be set. The setting unit 82 can organize the question items into one unified question sentence when there are similar question sentences. The setting unit 82 may be able to set a standard question sentence and answer sentence prepared in advance. The Q & A screen presents the set standard question sentence and answer sentence to the user, and allows the user to select and use.

  The information collection unit 31 collects public information such as company information and person-in-charge information from the company Web site 301 and the terminal 20 of the person in charge of company IR via the communication network 4, and registers and registers the information in the company person-in-charge information 62. Store. The information collection unit 31 periodically receives basic information such as a company name and a securities code, IR information, information on a person in charge, and other public information from the company website 301 and other websites periodically by, for example, batch processing. Is stored in the company person-in-charge information 62 and the correspondence table 60. The batch process is executed in a time zone with a low load such as at night.

  Further, the information collecting unit 31 may check whether there is a change in the contents of the company person in charge information 62, periodically acquire the latest information, and update the contents of the company person in charge information 62. The information collecting unit 31 may explicitly register public information from the company IR person in charge. Further, the information collection unit 31 may collect and register public information on the investor from the investor side and store the information in the investor information 61 in the same manner as the above-described process on the company IR staff side.

  The correspondence table 60 describes information such as addresses used for communication between the server 30 and the terminal 10 of the investor and the terminal 20 of the company IR staff. The correspondence table 60 includes information on correspondence between information such as company securities codes or company names and mail addresses of persons in charge. The correspondence table 60 may include information such as the IP addresses of the terminals 10 and 20.

  The investor information 61 manages data including public information on the investor side. The company person in charge information 62 manages data including public information of the company and the person in charge. The data managed as the company staff information 62 includes IR information acquired by the information collection unit 31. The server 30 may provide public information using the IR-Q & A system 3 by using the investor information 61 and the company staff information 62. As a result, the user can browse and download public information using the IR-Q & A system 3. The investor information 61 and the company staff information 62 may be integrated into the user DB 43.

  The question data 63 is data for storing, in the DB 50, question information for each time entered and registered by an investor. The response data 64 is data for storing, in the DB 50, response information for each time entered and registered by the company IR staff.

  The Q & A management unit 34 creates and manages the Q & A table 51 using the question data 63, the answer data 64, and the like. The Q & A management unit 34 uses the data in the Q & A table 51 to provide a screen for displaying information including Q & A information.

  The Q & A table 51 is data in which the investor-side question information and the corporate IR staff-side answer information are summarized in a table format as shown in FIG. 4 described later. The Q & A management unit 34 manages a plurality of Q & A table data and a plurality of types of Q & A table data for each user as the Q & A table 51. The Q & A table 51 includes a Q & A table in which information of a plurality of investors and a plurality of company IR personnel is integrated, a Q & A table for each individual investor, and a Q & A table for each individual company IR personnel. .

  The FAQ management unit 35 creates and manages the FAQ table 52 based on the input of information by the company IR staff. The FAQ management unit 35 provides a screen for displaying information including FAQ information using the data of the FAQ table 52. The FAQ management unit 35 may receive only the FAQ information file created on the terminal 20 side of the company IR staff and hold it as the FAQ table 52. The FAQ management unit 35 may provide a FAQ creation screen to the person in charge of corporate IR, and may create the FAQ table 52 using information input by the person in charge on the screen.

  The FAQ table 52 is a table or file of FAQ information. The FAQ information is data that summarizes answer information on the side of the corporate IR person who answers frequently asked questions from a plurality of investors. The FAQ table 52 is managed in the form of a DB table or the like as shown in FIG. 5 described later, but may be in the form of a Web page or the like.

[Processing sequence]
FIG. 3 shows an example of a processing sequence between elements such as the terminal 10 of the investor 1, the server 30 of the IR-Q & A system 3, and the terminal 20 of the company IR staff 2 in the communication system of the present embodiment. FIG. 3 shows a more detailed processing example than the example shown in FIG.

  (S101) The information collection unit 31 in the server 30 of the IR-Q & A system 3 preliminarily receives the company IR information, the securities code, the company name, and the mail address of the person in charge from the company website 301 or the terminal 20 of the person in charge. And the like are collected and stored in the company staff information 62 and the correspondence table 60. The company website 301 publishes and provides IR information registered by the company and the person in charge. The correspondence table 60 includes information on the correspondence relationship between the securities code or the company name and the mail address of the person in charge.

  In S101, the IR-Q & A system 3 may collect public information such as the investor's e-mail address from the investor's terminal 10 or other websites, and store it in the investor information 61 and the correspondence table 60. . In S101, not only information collection from the IR-Q & A system 3 side, but also public information may be registered in the IR-Q & A system 3 from the person in charge or the investor side.

  (S102) The server 30 of the IR-Q & A system 3 provides a question input screen for access from the terminal 10 of the investor. The investor designates a company as a question partner using a securities code or the like on the question input screen or the like from the terminal 10, inputs question information, and makes a question request (S1). At this time, the information on the question request transmitted to the server 30 includes information such as a securities code designated by the investor. Upon receipt of the question request (S1), the question acceptance notifying unit 32 of the server 30 refers to the correspondence table 60 and uses the email address of the person in charge associated with the securities code or the like of the question request as the destination. An email for question notification (S2) is sent to the terminal 20 of.

  In addition, the question acceptance notification unit 32 stores the question information input from the investor on the question input screen in the question data 63 together with the assignment of the question ID, and uses the processing of the history management unit 73 to ask the question of the investor history information 65. In the history 65a, question history information indicating the results of receiving questions from investors is recorded.

  In addition, in S102 and S1, when the answer information to the question from the investor is already registered as the Q & A table 51 or the FAQ table 52, the question reception notifying unit 32 provides link information to the corresponding answer information on the Q & A screen, etc. May be transmitted to the terminal 10 of the investor.

  (S103) The server 30 of the IR-Q & A system 3 provides a response input screen or the like to the company IR staff. Based on the question notification (S2), the person in charge accesses the answer input screen from the terminal 20 and inputs answer information, thereby answering the question from the investor (S3). The reply acceptance notifying unit 33 of the server 30 stores the reply information input from the person in charge on the reply input screen in the reply data 64 together with the reply ID. Upon receipt of the answer (S3), the reply acceptance notifying unit 33 sends a reply notice (S4) mail to the investor terminal 10 asking the question in S1 with the investor mail address in the correspondence table 60 as a destination. To do.

  When inputting the answers in S103 and S3, if the person in charge has already created the answer information for the question in the Q & A table, FAQ, etc., the person in charge may enter the information by copying it, etc. Link information or the like may be input.

  (S104) The Q & A management unit 34 creates the latest Q & A table 51 using the question data 63 of S1 and S102, the answer data 64 of S3 and S103, and the existing Q & A table 51 data. The Q & A management unit 34 provides a Q & A screen including information on the latest Q & A table 51 using the processing of the screen providing unit 81. Based on the notification of S4, the investor accesses the IR-Q & A system 3 from the terminal 10 as an answer browsing (S5), and browses the Q & A screen including the latest Q & A table 51 information. Then, the investor refers to the answer information by the company IR person in charge of his / her question included in the latest Q & A table 51 information on the Q & A screen.

  At the time of S104, the Q & A management unit 34 creates and provides a Q & A screen including a Q & A table arranged in units of the investor, for example, as a Q & A screen provided according to the investor. This Q & A table includes items for questions by the investor, does not include items for questions by other investors, and is written in parallel so that the response information of the persons in charge of multiple companies who are the questioning partners can be compared. To. The above Q & A table and screen are not limited to the above-mentioned Q & A table for each investor, and for example, a Q & A table and a screen in which question information of all investors is integrated may be provided.

  The Q & A management unit 34 uses the processing of the history management unit 73 to display response browsing history information representing the results of the investor browsing the response information in the Q & A table in S5 in the response browsing history 65b of the investor history information 65. Record. Further, the Q & A management unit 34 sends a reply viewing notification (S6) email to the terminal 20 of the corresponding person using the reply viewing history 65b and the information in the correspondence table 60 based on the reply viewing in S5. The person in charge can recognize that the investor has browsed the information on the answer to the question through the reply viewing notification (S6).

  Further, the person in charge can appropriately access the IR-Q & A system 3 as the question history browsing (S7) and browse the information on the question history 65a by the investor regarding the company information on the screen. At this time, the IR-Q & A system 3 uses a process of the history management unit 73 to provide a question history browsing screen (FIG. 6 (c) described later) with contents arranged so that the information of the question history 65a is easy to see.

  (S105) As the FAQ creation (S8), the person in charge can appropriately access the IR-Q & A system 3 and input FAQ information on the screen to create a FAQ. The FAQ management unit 35 of the server 30 provides a screen for supporting FAQ creation, and creates a FAQ table 52 for each company using the FAQ information input by the person in charge on the screen.

  The investor can appropriately access the IR-Q & A system 3 as the FAQ browsing (S9) and browse the FAQ information of the contents of the FAQ table 52 for each company on the screen. When the FAQ table 52 for each company is registered, the FAQ management unit 35 provides a screen including information on the contents of the FAQ table 52. For example, an item for displaying FAQ information for each company is provided in the Q & A screen, and the FAQ information of the company is displayed according to an operation by an investor.

[Q & A table]
FIG. 4 shows a configuration example of the Q & A table 51. A Q & A table 51 in FIG. 4 is an example of a Q & A table in the form of a comparison of a plurality of companies in units of investors. The Q & A table 51 and the FAQ table 52 are, for example, DB tables as data management formats. In the Q & A table 51 in FIG. 4, a column 401 indicates a question item and a question sentence. The row 402 shows the company name as the company identification information, and the corresponding IR person identification information is shown in parentheses. Each cell at the intersection of the matrix shown in 403 indicates an answer item for storing answer information by the person in charge of corporate IR in 402 for the question in 401.

  For example, in the case of the Q & A table 51 in the unit of the investor X1, a plurality of questions asked by the investor X1 are stored in each question item 401. Then, for each question item, answer information performed by each of the plurality of companies 402, for example, A, B, C and the corresponding person in charge Y1, Y2, Y3, is stored in each answer item 403.

  The format of the answer item of the question item in the Q & A table 51 is, for example, a binary format such as Yes / No, a character string, and a numerical value. The format of the answer item of each question item can be set through the setting unit 82. In the example of FIG. 4, the answer format of the question shown in Q1 is all unified in a binary format of Yes / No regardless of the company and the person in charge. The Q & A management unit 34 of the IR-Q & A system 3 can set the Q & A table 51 in a format in which the format of the answer items of each question item is unified, regardless of the difference between the persons in charge of the company IR.

  The Q & A management unit 34 creates and manages a Q & A table 51 for each of a plurality of investors as in the above example. In addition, the Q & A management unit 34 combines a Q & A table 51 in a form that combines a plurality of unit Q & A tables 51. In other words, the Q & A table 51 combines questions from a plurality of investors and reply information from a plurality of corporate IR staff. Create and manage the Q & A table 51 of the total content.

  In the case of the general Q & A table 51, the contents are obtained by organizing and categorizing the questions of a plurality of investors by question types. For example, when a plurality of investors have different questions but similar questions, they are organized into one question. The organization and categorization of questions in the general Q & A table 51 can be set through the setting unit 82.

  In addition, when inputting the reply information by the person in charge on the reply input screen (FIG. 7A described later), the Q & A management unit 34 can present the reply items in a predetermined unified format to the user and select and input them. To do. Thereby, it can be set as the content which arranged and categorized the form of the reply by each of the some person in charge in the Q & A table 51. FIG.

  Further, when the question information is input by the investor on the question input screen (FIG. 6A described later), the Q & A management unit 34 can present the question items in a predetermined unified format to the user and select and input them. To do. Thereby, it can be set as the content which arranged and categorized the form of the question by each of the plurality of investors in the Q & A table 51.

[FAQ table]
FIG. 5 shows a configuration example of the FAQ table 52. The FAQ table 52 stores FAQs (Frequently Asked Questions; frequently asked questions and answers) created by the company IR staff. The FAQ table 52 in FIG. 5 shows an example of managing FAQ information in units of a certain company IR person in charge. The FAQ management unit 35 manages a plurality of FAQ tables 52 for each company IR person in charge.

  In the FAQ table 52 of FIG. 5, the column 501 stores question items and question sentences created by the person in charge, the column 502 contains answer information created by the person in charge, and 503 stores arbitrary information as remarks. The question information 501 may be directly input by the person in charge, or may be input by existing question information, for example, copying and editing from the question history 65a. The reply information 502 is in an arbitrary format such as Yes / No, for example, and a free explanation may be input in a format such as text by the person in charge. The remarks 503 can describe, for example, a free description or a link URL to related information. The link can be, for example, a link to a Web page describing IR information or reference information related to the corresponding question or answer.

  The IR person in charge of the company arbitrarily creates FAQ information according to the guide on the screen of the IR-Q & A system 3 with reference to information such as the question and answer information of the Q & A table 51 and the question history 65a of the investor history information 65. be able to. The FAQ management unit 35 creates FAQ information input on the screen by the person in charge of corporate IR as the FAQ table 52, and manages the Q & A table 51 and the FAQ table 52 in association with each other. The FAQ management unit 35 provides a screen including information of the FAQ table 52 according to a user's selection operation or the like.

  The company IR staff can copy and edit information such as the question and answer information in the Q & A table 51 and the question history 65a of the investor history information 65 when creating the FAQ. Therefore, FAQs can be easily created even for those who are not familiar with IR activities. The FAQ management unit 35 may provide a person in charge with a FAQ creation screen including a template for FAQ creation and reference information. The person in charge can easily create FAQ information simply by inputting information into the FAQ template on the screen. The FAQ creation screen may display the contents of a list of past question and answer information related to the relevant company IR staff based on the information in the existing Q & A table 51 and history DB 44, for example.

[Question example]
FIG. 6 shows an example of information at the time of the above-described question request (S1) and question input. 6A shows an example of a question, FIG. 6B shows an example of a question notification, and FIG. 6C shows an example of a question history 65a. For example, the case where the investor X1 asks the person in charge Y1 of the company A is shown.

  The question example in FIG. 6A shows an example in which an investor inputs a question on the question input screen. The question reception notification unit 32 provides a question input screen to investors. The question input screen displays information on items such as a questioner, a question date and time, a question partner, a question content, and the like.

  For example, the investor designates the above-described securities code and company name corresponding to the company as the question partner in the question partner item 601. At this time, in 601, a securities code, a company name, or the like can be selected and specified in a list box or the like, or can be specified by text input. Further, when a plurality of question partners are designated, a plurality of securities codes or the like may be designated by an item such as 601.

  For example, the investor inputs a question sentence in the question content item 602. At this time, reference numeral 602 denotes a case where a question sentence prepared in advance in a list box or the like can be selected and designated, and a question sentence can be input as text. The Q & A management unit 34 may present the question text in the existing Q & A table 51 or the question text set through the setting unit 82 as in 602 above.

  The question reception notification unit 32 reflects the input information on the question input screen in the question data 63 and the question history 65a. The question reception notification unit 32 assigns and manages a question ID for each question. The question information may be directly input into the Q & A table in the Q & A screen of FIG. 8 described later, not limited to the question input screen of FIG.

  The question notification example in FIG. 6B is an example in which notification is made by e-mail as in S2 described above, and is an example in which an e-mail containing the contents of a question is notified. The text of this e-mail describes the question content information of FIG. 6 (a) together with a message to the effect that a question regarding IR has been made. The text of this email describes information such as question ID, question date and time, questioner, question partner, question content, answer input screen address, and the like. The answer input screen address shown in 603 describes a link URL or the like to the answer input screen, and the person in charge changes to the answer input screen as shown in FIG. it can.

  In addition, it is good also as a notification mail by the simple text which does not contain the question content like FIG.6 (b). In this case, the detailed question content is confirmed at the time of browsing the Q & A screen or the answer input screen.

  The example of the question history 65a in FIG. 6C shows an example of providing an investor question history screen. In S7 described above, the IR-Q & A system 3 displays the information of the question history 65a in a predetermined format in the investor question history screen. This display content includes contents obtained by organizing a plurality of questions of a plurality of investors by a question type for each company IR person in charge on the answering side. The person in charge can refer to the investor question history screen as shown in FIG. 6C based on the notification of FIG.

  For example, in the question indicated by Q1, similar questions by investors X1 and X2 are combined into one question. In the question items, information on the investors X1 and X2 is added in order of the question date. Details regarding the question for each investor can be viewed by displaying information on the investor history information 65 and the question data 63 on the screen by an operation such as clicking a detail link by the person in charge. Note that FIG. 6C is an example in which the contents of the question history 65a are organized and presented, but a list of detailed information of each question may be presented in chronological order without organizing.

  Based on the above question history information, the person in charge is asked what kind of questions the multiple investors are asking, what kind of information they are seeking, and whether multiple investors are asking similar questions, etc. Easy to recognize. Thereby, the person in charge can efficiently create FAQ information and IR information with effective contents in consideration and reflection of information requested by the investors. For example, when a plurality of investors are asking similar questions in the question history 65a, the answer is required, which can be used for FAQ creation.

[Answer example]
FIG. 7 shows an example of the above-mentioned answer (S3) and information at the time of answer input. 7A shows an example of an answer, FIG. 7B shows an example of an answer notification, and FIG. 7C shows an example of an answer browsing history. For example, the case where the company IR person Y1 answers the question of the investor X1 is shown.

  The answer example in FIG. 7A shows an example in which the person in charge inputs an answer on the answer input screen. The reply acceptance notifying unit 33 provides a reply input screen to the person in charge. The answer input screen displays, for example, information on each item having contents corresponding to the above-described question example of FIG. 6 and information on items such as answer contents, answer date and time. For example, the person in charge inputs the response information in the response content item 701 shown in FIG. Reference numeral 701 denotes a case where a list box or the like can be selected and input from binary values of Yes / No as an answer option prepared in advance, and an answer sentence can be input as text. The person in charge can input an answer in the format of Yes / No in the item 701, and can input an answer sentence in a text format when it is difficult to answer with Yes / No.

  The answer reception notification unit 33 reflects the input information on the answer input screen in the answer data 64. The answer reception notifying unit 33 assigns and manages an answer ID for each answer. Note that the answer may be directly input on the Q & A screen shown in FIG. 8 described later without being limited to the answer input screen shown in FIG.

  The reply notification example in FIG. 7B is an example of notification by mail as in S4 described above, and is an example in which a mail including the reply content is notified. The text of this mail describes the question information of FIG. 6A and the answer information of FIG. 7A together with a message to the effect that a response to an IR question has been made. The text of this email describes information such as answer ID, answer date, answer contents, answer Q & A screen address, etc. as answer information. The investor can transition to a Q & A screen including response information as shown in FIG. 8 described later by an operation such as clicking a link URL or the like of the response Q & A screen address shown in 702.

  In addition, it is good also as a notification mail by the simple text which does not contain the reply content like FIG.7 (b). In that case, the detailed answer contents are confirmed at the time of browsing the Q & A screen or the like.

  The example of the response browsing history 65b in FIG. 7C is an example of providing an investor response browsing history screen. At the time of S6 described above, such a screen may be provided in addition to sending the reply viewing notification mail. Based on the notification shown in FIG. 7B, the person in charge can browse the screen as shown in FIG. 7C and refer to the history of browsing responses by investors. The IR-Q & A system 3 displays the information of the response browsing history 65b in a predetermined format in the investor response browsing history screen. This display content includes contents obtained by organizing browsing history of response information by a plurality of investors for each company IR person in charge on the response side. For example, the investors X1 and X2 are viewing the answer indicated by A1 with respect to the question indicated by Q1, and the information of the investors X1 and X2 is added in the answer reading date and time in the answer items.

[Q & A screen]
FIG. 8 shows an example of the Q & A screen provided at the above-described S5 and S104. The user can select and browse from various Q & A screens with the IR-Q & A system 3. The Q & A management unit 34 includes a Q & A screen including the contents of the corresponding Q & A table 51 for each investor or a Q & A including the contents of the general format Q & A table 51 according to the user's identification, the user's selection operation, the setting state, and the like. Provide a screen. The Q & A screen of FIG. 8 shows a case of a Q & A screen including information of the Q & A table 51 (in FIG. 4 described above) for each investor when a certain investor browses.

  On the Q & A screen, menus and buttons for using each function are displayed. The user can use each function or call up and display each screen by selecting a command from the menu or pressing a button. For example, the investor can execute question input, Q & A browsing, FAQ browsing, etc. on the Q & A screen, and the person in charge can execute answer input, Q & A browsing, FAQ creation, etc. on the Q & A screen.

  On the Q & A screen in FIG. 8, 801 displays the contents of the Q & A table 51 for each investor in FIG. 4 in the form of a table as a Q & A table. The investor can check the answer information of a plurality of IR personnel in response to his / her question in a comparison format by browsing the Q & A table 801. For each question item, the response information of a plurality of companies and persons in charge is displayed in parallel in a unified format as much as possible, so that the investor can easily compare, grasp, analyze, etc. a plurality of responses.

  In addition, in each answer item in the Q & A table 801, detailed answer text information may be displayed in addition to answer information in a predetermined format such as Yes / No, or by a link description. The information and other information may be transitionable.

  Reference numeral 802 denotes items for displaying and operating other information for each company and person in charge in the Q & A table 801 as company-specific information. The item 802 describes, for example, a link URL to a Web site for each company, a link URL to IR information of the company, a link URL to FAQ information of the company, and the like as necessary. The person in charge can input and set information in the item 802 when inputting an answer or through the setting unit 82.

  For example, when the investor wants to refer to other information in addition to the response information of the company A and the person in charge Y1, the investor refers to the corresponding item 803 in 802, and clicks “site”, “IR information” , “FAQ” and other information can be referred to. In the item 803, the website can be browsed from the “site” to the company A website. From the “IR information”, for example, a web page of IR information registered on the website of the company A, a PDF file of IR information of the company A acquired by the server 30, and the like can be viewed and downloaded.

  From “FAQ”, FAQ information created by the company A can be viewed on the screen. In the case of the operation of “FAQ”, the FAQ management unit 35 displays FAQ information based on the FAQ table 52 as shown in FIG. 5 regarding the corresponding company A in the Q & A screen of FIG. 8 or in another FAQ screen. To do. On the FAQ screen, IR information and the like can be referred from the contents of FAQ information and remark links.

  When providing the Q & A screen including the above-described general format Q & A table, the Q & A management unit 34 displays the information of the general format Q & A table in the Q & A screen. That is, questions from a plurality of investors and answers from a plurality of persons in charge are displayed in an organized form. Thereby, the investor can refer not only to his own question and the answer information to the question but also to the question and the answer information to the other investor in an easy-to-understand manner, and can refer to the investment.

  The Q & A screen can be viewed not only by investors but also by the person in charge. In that case, the Q & A management unit 34 provides a Q & A screen for the person in charge. The Q & A screen for the person in charge may be a screen based on the Q & A table for each company IR person in charge, including the company's own and own answer information and related question information, and the answer information of multiple company IR persons including other companies and It is good also as a screen by the Q & A table which integrated the question information concerning it.

  In addition, in the Q & A table 51 and Q & A screen, when it is difficult to unify the format of questions by multiple investors and the format of responses by multiple persons in charge, individual information that cannot be standardized is written as text data. It may be held. When the Q & A management unit 34 provides the Q & A screen or the like, the information on the individual questions or answers held above is replaced with other unified format information, for example, binary information of Yes / No. Display in parallel. Thereby, the question information by a plurality of investors and the answer information by a plurality of persons in charge are presented so that the user can compare and view them as much as possible.

  In addition, in the Q & A screen etc., the investor information 61 and the company contact information 62 are used to display the investor's public information, the company and contact information, such as the contact person's e-mail address. Also good. Thereby, the exchange of information between the investor and the person in charge can be facilitated.

  As described above, the investor can refer to and obtain reply information, FAQ information, IR information, and the like for each company easily and easily on the Q & A screen. In addition, the person in charge can refer to and confirm the question information for each investor and the answer information for the investor in an easy-to-understand manner on the Q & A screen.

[Public Information]
The following is public information handled as a target in this embodiment. The public information includes question information and answer information, IR information, and other information. IR information includes various types of data or information such as legal disclosure information, voluntary disclosure information, company stock information, data representing management status and financial status, and reports relating to company evaluation and credit. Other information includes company and industry news, business advertisements and announcement information, and the like.

  Legal disclosure information is information that is legally disclosed by companies, such as financial statements, securities reports, and financial statements. Such information can also be acquired as a file in XBRL (eXtensible Business Reporting Language) format or the like from an electronic information disclosure service such as EDINET of the Financial Services Agency or TDnet (registered trademark) of the Tokyo Stock Exchange.

  Voluntary Disclosure Information is information voluntarily disclosed by companies as IR activities, including financial results explanation materials, medium-term management plans, CSR (Corporate Social Responsibility) or ESG (Environmental, Social, Governance) reports, other non-financial information, Etc. Non-financial information is, for example, information on growth potential, risk, ESG, and the like, and is information that investors can use for analysis and the like and is useful for long-term investment. The voluntary disclosure information is conventionally disclosed in a format unique to each company. In the present embodiment, the arbitrarily disclosed information includes information created by a person in charge and held in the terminal 20, the corporate website 301, or the like, or information registered in the IR-Q & A system 3.

[Effects]
As described above, according to the communication system of the present embodiment, a screen is obtained by connecting a plurality of investors and a plurality of corporate IR personnel through the IR-Q & A system 3, and managing Q & A information and the like in an integrated manner. Provide in. As a result, the exchange and communication including questions and answers between the users are made efficient, and the conventional gap between the information providing side and the receiving side users is eliminated or reduced. As a result, investment by the investor and IR activities and operations by the corporate IR staff can be made more efficient.

  An investor can easily request IR questions, IR information, and the like from a plurality of companies and persons in charge by a Q & A method. Investors can refer to and acquire IR information and response information from a plurality of companies and persons in charge in an easy-to-understand manner by browsing Q & A information and the like. Investors can save time and effort for individually exchanging response information between a plurality of companies and persons in charge. Investors can improve the efficiency of operations related to the selection of investment destinations. Investors can easily obtain information necessary for investment and find a promising investment destination.

  The company and the person in charge can easily disclose and provide IR information, response information, FAQ information, etc. to a plurality of investors by a Q & A method. The person in charge can refer to the question information from each of the plurality of investors in an easy-to-understand manner by browsing the Q & A information and the investor history information. The person in charge can reduce the trouble of individually receiving questions and exchanging response information with a plurality of investors. The person in charge can improve the efficiency of work related to provision of IR information and response information. The person in charge can provide effective Q & A answers and FAQ information with little effort and improve the quality of IR activities.

  In the case of small and medium-sized companies that are not well-known, corporate IR officers can communicate with multiple investors through this communication system even if they are not used to IR activities or cannot spend time and money on IR activities. It becomes easy to exchange IR information and the like.

  Users of both investors and persons in charge can easily find effective counterpart users through the IR-Q & A system 3. For example, an investor can easily find a company and a person in charge who are promising investments. Corporate IR managers can easily find promising investors.

  In addition, the IR-Q & A system 3 presents question information from a plurality of questioners and answer information from a plurality of respondents in a uniform format, and presents the similar contents in an organized and categorized manner. Thereby, each user can easily perform comparison and analysis, and work efficiency can be improved.

  As mentioned above, the invention made by the present inventor has been specifically described based on the embodiment. However, the present invention is not limited to the embodiment, and various modifications can be made without departing from the scope of the invention. Needless to say.

  The following is given as a modification of the embodiment. First of all, the types of users on the information providing side and the receiving side are not limited to the two types of investors and corporate IR personnel in the financial market field, but can be applied to other types of users and three or more types of users. It is. For example, sell-side analysts can be similarly applied. Further, the present invention is not limited to the above fields, and can be applied as a base for exchanging information between organizations such as companies in the BtoB field.

  The IR-Q & A system 3 is not limited to providing a Web page screen by the Web site management unit 72, but may be realized using a community system such as SNS or a two-way communication service.

  The IR-Q & A system 3 manages the question ID, the question date / time, the answer ID, the answer date / time, and so on. For example, if the answer to the question has not been made even after a predetermined period of time, it is detected. This may be notified. As a result, forgetting answers can be reduced.

  The IR-Q & A system 3 may be controlled so that information can be shared and viewed only among specific users between the question information of a plurality of investors and the answer information of a plurality of company IR personnel. Good. For example, when providing the above-mentioned Q & A screen, the IR-Q & A system 3 displays only information related to some users out of question information of a plurality of investors and answer information of a plurality of company IR staff. For example, the IR-Q & A system 3 sets a specific user to be displayed through user registration or setting of the setting unit 82. As a result, for example, Q & A information can be shared and viewed between an investor who has a connection and a person in charge of corporate IR.

  INDUSTRIAL APPLICABILITY The present invention can be used for tasks such as exchanges including information questions and answers between organizations such as companies.

  DESCRIPTION OF SYMBOLS 1 ... Investor, 2 ... Corporate IR person in charge, 3 ... IR-Q & A system, 4 ... Communication network, 10 ... Terminal, 20 ... Terminal, 30 ... Server, 31 ... Information collection part, 32 ... Question acceptance notification part, 33 ... reply reception notifying unit, 34 ... Q & A management unit, 35 ... FAQ management unit, 41 ... program, 42 ... screen data, 43 ... user DB, 44 ... history DB, 50 ... DB, 51 ... Q & A table, 52 ... FAQ table , 60 ... correspondence table, 61 ... investor information, 62 ... company staff information, 63 ... question data, 64 ... answer data, 65 ... investor history information, 65a ... question history, 65b ... answer browsing history, 71 ... authentication , 72 ... Web site management part, 73 ... History management part, 81 ... Screen providing part, 82 ... Setting part, 100 ... Control part.

Claims (10)

A plurality of first user terminals on the question side, a plurality of second user terminals on the answer side, the plurality of first user terminals, and the plurality of second user terminals are communicatively connected. And a server,
The server
A question unit for receiving question information for the second user input from the terminal of the first user;
An answer unit for receiving answer information input from the terminal of the second user with respect to the question information of the first user;
A Q & A table is created using the question information and the answer information, and a screen including information on the Q & A table is displayed on the first user's terminal that has input the question information, and a second that has input the answer information. Q & A management unit provided to user's terminal,
Having a communication system. The communication system according to claim 1,
The Q & A management unit creates, as the Q & A table, a Q & A table in which the format of answer information by a plurality of second users is unified with respect to the question by the first user, and includes a screen including information on the Q & A table Is provided to the terminal of the first user who has input the question information. The communication system according to claim 1,
The Q & A management unit creates a Q & A table in which the format of question information by the plurality of first users is unified as the Q & A table, and enters a screen including the information of the Q & A table into the answer information. A communication system provided to the terminal of the user 2. The communication system according to claim 1,
The server includes a FAQ management unit that creates a FAQ table using information input from the terminal of the second user and provides a screen including the information of the FAQ table to the terminal of the first user. Communication system. The communication system according to claim 1,
The server has a first history management unit,
The first history management unit manages question history information indicating a record of question information input from the terminal of the first user, and a second screen in which the answer information is input on a screen including the question history information. A communication system that provides the information to the user's terminal or notifies the question history information to the terminal of the second user who has input the answer information. The communication system according to claim 1,
The server has a second history management unit,
The second history management unit manages answer browsing history information indicating a result of browsing the Q & A table or the answer information of the Q & A table by the terminal of the first user, and the answer browsing history information is used as the answer information. A communication system for notifying an input second user's terminal or providing a screen including the answer browsing history information to the second user's terminal that has input the answer information. The communication system according to claim 1,
The server
Collect public information from the second user's terminal or the Web server of the organization to which the second user belongs, and the ID of the second user or organization and the address to the second user's terminal It has an information collection unit that creates correspondence information,
When the question unit receives the question information from the terminal of the first user, the information of the correspondence is used to notify the terminal of the second user,
When the answering unit receives answering information from the second user's terminal, the answering unit notifies the first user's terminal using the correspondence information. The communication system according to claim 1,
The Q & A management unit creates, as the Q & A table, a Q & A table including question information by the first user and answer information by the plurality of second users for each first user, and the Q & A table A communication system that provides a screen that contains information. The communication system according to claim 1,
The Q & A management unit creates a Q & A table including question information from the plurality of first users and answer information from the plurality of second users as the Q & A table, and includes a screen including information on the Q & A table. Provided communication system. The communication system according to claim 1,
The first user is an investor who asks questions about IR information;
The second user is a person in charge of the IR department of the company who answers questions about IR information;
The server is a communication system that manages information on the plurality of first users and the plurality of second users.

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