JP2014106795A - Lesson provision system, lesson provision method and lesson provision program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a lesson when a user desires.SOLUTION: The lesson provision system comprises: a request receiving unit 12 for receiving a start request signal for requesting to start a lesson from a user terminal 2 carried by a user; a lecturer selection unit 13 for selecting a lecturer who is having responsibility for the lesson on the basis of a lesson level of the user corresponding to the start request signal; a request transmission unit 14 for transmitting a lecturer request signal for requesting to be a lecturer to a lecturer terminal 3 corresponding to the selected lecturer; and a telephone conversation control unit 15 for causing the lecturer terminal 3 responding to the lecturer request signal and the user terminal 2 to be in a state capable of having a telephone conversation.

Description

  The present invention relates to a lesson providing system, a lesson providing method, and a lesson providing program.

  Japanese Patent Application Laid-Open No. 2004-228561 describes a language that advances language learning while bidirectionally transmitting and receiving video signals and audio signals between a language teacher terminal located in a call center and a mobile phone carried by a user. A learning system is disclosed. In this language learning system, when a user reserves a lesson to be taken, the language instructor terminal and the user's mobile phone are connected via the network server at the reserved time, and the lesson starts.

JP 2009-272690 A

  In the word learning acquisition system described in Patent Literature 1, a lesson that a user wants to attend is selected and reserved from lessons that have been allocated in advance. In this case, the user must act according to the time schedule, which is not convenient.

  An object of the present invention is to provide a lesson providing system, a lesson providing method, and a lesson providing program capable of providing a lesson when a user desires. I will.

  The lesson providing system according to one aspect of the present invention includes a request receiving unit that receives a start request signal for requesting to start a lesson at a user terminal carried by the user, and the start request signal received by the request receiving unit. The instructor selection unit that selects the instructor in charge of the lesson based on the level of the user corresponding to the lesson, and the instructor for the instructor terminal corresponding to the instructor selected by the instructor selection unit A request transmission unit that transmits a lecturer request signal for requesting, and a call control unit that enables a call between the instructor terminal and the user terminal in response to the lecturer request signal transmitted by the request transmission unit; .

  The lesson providing method according to one aspect of the present invention includes a request receiving step of receiving a start request signal for requesting to start a lesson at a user terminal carried by the user, and the start request signal received in the request receiving step. The instructor selection step for selecting an instructor in charge of the lesson based on the level of the user corresponding to the lesson, and the instructor for the instructor terminal corresponding to the instructor selected in the instructor selection step A request transmission step of transmitting a lecturer request signal for requesting, and a call control step of making a callable state between the instructor terminal and the user terminal in response to the lecturer request signal transmitted in the request transmission step; ,including.

  The lesson providing program according to one aspect of the present invention includes a request receiving step for receiving a start request signal for requesting a computer to start a lesson at a user terminal carried by the user, and the received step received at the request receiving step. Based on the level in the lesson of the user corresponding to the start request signal, a lecturer selection step for selecting a lecturer in charge of the lesson, and a teacher terminal corresponding to the lecturer selected in the lecturer selection step, A request transmission step for transmitting a lecturer request signal for requesting the lecturer, and a call for enabling a call between the instructor terminal and the user terminal in response to the lecturer request signal transmitted in the request transmission step And a control step.

  By adopting such a configuration, when a start request signal is received from a user terminal carried by the user, an instructor in charge of the lesson is selected based on the lesson level of the user who is the transmission source of the start request signal. The instructor request signal can be transmitted to the instructor terminal of the selected instructor, and the instructor terminal that responds to the instructor request signal and the user terminal that has transmitted the start request signal can be brought into a callable state. .

  The lecturer selecting unit refers to user information stored in association with user identification information for identifying the user, identifies the level of the user, and associates with the lecturer identification information for identifying the lecturer. With reference to the stored lecturer information, the lecturer that matches the specified level may be selected from the lecturers that are currently waiting.

  The instructor selection unit may refer to the instructor information and select the instructor with the smallest number of lessons in charge on the day when there are a plurality of instructors that match the specified level. Good. Thereby, the opportunity of a lesson can be allocated fairly with respect to each lecturer.

  The request transmission unit transmits the instructor request signal to the instructor terminals corresponding to the plurality of instructors when there are a plurality of the instructors selected by the instructor selection unit, and the call control unit The instructor terminal that has responded earliest to the instructor request signal transmitted by the request transmission unit may be in a state in which the user terminal can make a call.

  A login reception unit that receives login information necessary for the login of the user, and the user information is referenced to identify the level of the user based on the login information received by the login reception unit; It is good also as providing the congestion condition display part which displays the congestion condition of the said lecturer who adapts the said specified level with reference to. Thereby, the user can grasp | ascertain the congestion condition of the lecturer suitable for a user's level, before requesting a lesson.

  A lesson for displaying the lesson contents of the current lesson on the instructor terminal with reference to lesson history information stored in association with the user identification information when the call control unit shifts to the call-ready state. It is good also as providing a progression part.

  According to the present invention, lessons can be provided when the user desires.

It is a figure which shows the Example of the lesson provision system in 1st Embodiment. It is a figure which illustrates the function structure of the lesson provision system shown in FIG. It is a figure which illustrates the data structure of the user information database shown in FIG. It is a figure which illustrates the data structure of the lecturer information database shown in FIG. It is a figure which illustrates the login screen displayed on a user terminal. It is a figure which illustrates the lesson request screen displayed on a user terminal. It is a flowchart for demonstrating the operation | movement at the time of providing a lesson in the lesson provision system in 1st Embodiment. It is a figure which shows the Example of the lesson provision system in 2nd Embodiment. It is a flowchart for demonstrating the operation | movement at the time of providing a lesson in the lesson provision system in 2nd Embodiment.

  Hereinafter, preferred embodiments of a lesson providing system, a lesson providing method, and a lesson providing program according to the present invention will be described with reference to the accompanying drawings.

[First embodiment]
First, the lesson providing system in the first embodiment will be described with reference to FIG. The lesson providing system 1 can be constructed using one or a plurality of server devices or databases. The lesson providing system 1 connects a user terminal 2 that has requested a lesson to the lesson providing system 1 via the communication line 4 and a teacher terminal 3 that is connected to the lesson providing system 1 via the communication line 4. It provides a service that allows users to connect to each other and to advance lessons in foreign languages while making voice calls between the user and the instructor.

  The user terminal 2 is a terminal carried by the user. As the user terminal 2, for example, a mobile terminal having a call function such as a smartphone or a mobile phone is applicable. The instructor terminal 3 is a terminal used by the instructor. The instructor terminal 3 is a small terminal such as a personal computer, for example, and a telephone function using a telephone line is incorporated in the small terminal. A plurality of instructor terminals 3 are arranged in the same facility like a call center. The facility that accommodates the instructor terminal 3 may be provided in Japan or may be provided in a foreign country.

  The instructor terminals 3 are not limited to small terminals arranged in the same facility, and may be, for example, a personal computer owned by the instructor or a portable terminal.

  The functional configuration of the lesson providing system will be described with reference to FIG. Functionally, the lesson providing system 1 includes, for example, a login reception unit 11, a request reception unit 12, a lecturer selection unit 13, a request transmission unit 14, a call control unit 15, and a lesson progression unit 16. Have. The lesson providing system 1 includes, for example, a user information database 17, a lecturer information database 18, and a lesson history information database 19 as databases referred to by these units.

  The user information database 17 is a database that stores user information related to users. The data structure of the user information database 17 will be described with reference to FIG. The user information database 17 includes, for example, a user ID item, a mail address item, a name item, a telephone number item, a progress status item, and a capability level item as data items.

  The user ID item stores identification information that identifies a user. In the first embodiment, an e-mail address is exemplarily used as a user ID. The mail address field, name field, and telephone number field store the user's mail address, name, and telephone number, respectively. The progress status item stores information indicating the progress status of the lesson, such as the latest stage number of the curriculum reached by the user. The ability degree item stores information indicating the degree of ability such as the user's comprehension ability and conversation ability.

  The lecturer information database 18 is a database that stores lecturer information related to the lecturer. The instructor information is added to the instructor information database 18 when the instructor logs in to the lesson providing system 1 using the instructor terminal 3, and is deleted from the instructor information database 18 by logging off from the lesson providing system 1.

  The data structure of the lecturer information database 18 will be described with reference to FIG. The instructor information database 18 includes, for example, an instructor ID item, a vacancy status item, a level item, and a lesson number item on the day as data items.

  The lecturer ID item stores identification information that identifies the lecturer. The vacancy status item stores information indicating whether or not the lecturer is currently taking a lesson. The level item stores information indicating the level of the instructor, such as the stage number, the user's ability level, and the ability to support Japanese, for example. The number of lessons on the day field stores the number of lessons that the instructor has been in charge of on the day.

  The lesson history information database 19 is a database that stores lesson history information related to the history of lessons taken by the user. The lesson history information database 19 records the date and time (time is a time zone) of taking a lesson for each user ID, and records the contents of the lesson for each date and time. The content of the lesson includes, for example, the stage number of the curriculum that has been taken, questions / answers, and whether or not the stage has been cleared.

  The login reception unit 11 illustrated in FIG. 1 receives login information that is an account when the user uses the lesson providing system 1. As the login information, for example, a user ID and a password are applicable. The login information is input on a login screen displayed on the user terminal 2 and transmitted from the user terminal 2 to the lesson providing system 1.

  Here, the login screen will be described with reference to FIG. On the login screen, there are an email address entry field MI for entering an email address as a user ID, a password entry field PI for entering a password, and a login button LB to be pressed when executing login. Is displayed.

  When the user inputs login information in the mail address input field MI and the password input field PI and presses the login button LB, the input login information is transmitted to the lesson providing system 1.

  The login reception unit 11 illustrated in FIG. 1 performs an authentication process based on the received login information, and transmits a lesson request screen to the user terminal 2 when the user is a valid user.

  Here, the lesson request screen will be described with reference to FIG. On the lesson request screen, there is a first button SB that is pressed when starting a lesson immediately, and a second button OB that is pressed when starting a lesson immediately using a number other than the telephone number registered in the system. A third button RB that is pressed when reserving a lesson is displayed. When the first button SB is pressed, a start request signal for requesting to start a lesson is issued.

  When the second button OB is pressed, a screen for inputting the telephone number of the terminal used for the lesson is displayed on the user terminal 2, and when the telephone number is entered and confirmed on the screen, a start request signal is issued. Is done.

  When the third button RB is pressed, a screen for reserving a lesson is displayed on the user terminal 2, and when the reservation date and time is entered and confirmed on the screen, reservation information including the reservation date and time is provided. Registered in the system 1. When the user desires a lesson with a number other than the registered telephone number, the telephone number is entered in addition to the reservation date and time. The lesson providing system 1 executes an instructor selection process that is executed when a start request signal is received when the reservation date and time registered for reservation is reached. The lecturer selection process will be described later.

  The request receiving unit 12 shown in FIG. 1 receives the start request signal. When the request receiving unit 12 receives the start request signal, the instructor selecting unit 13 executes instructor selecting processing. The instructor selection process is a process for selecting an instructor in charge of the lesson according to the level of the user who requested the lesson. The contents of the instructor selection process will be specifically described below.

  First, the lecturer selection unit 13 extracts user information stored in association with the user ID from the user information database 17. Subsequently, the lecturer selection unit 13 refers to the progress status item and the ability level item of the extracted user information, and specifies the user level.

  Subsequently, the instructor selection unit 13 extracts from the instructor information database 18 instructor information that matches the instructor currently waiting and the specified user level. Whether or not the instructor is currently waiting is determined by referring to the availability status item of the instructor information. Whether or not it matches the identified user level is determined by comparing the contents of the progress status item and ability level item of the user information with the content of the level item of the lecturer information.

  For example, the instructor selection unit 13 uses the latest stage number of the user and the degree of ability of the user, and the instructor information in which the levels that can be assigned to those levels are stored is the instructor that matches the user's level. Extract as information. In addition, when the user is at a level that needs to be handled in Japanese, it is possible to preferentially extract instructor information in which a level capable of handling Japanese is stored. In addition, for users immediately after joining this service (for example, less than 3 attendances after joining), priority is given to instructor information in which a level of a certain level or higher that can accurately determine the user's ability is stored. It is good also as extracting.

  Subsequently, when there are a plurality of extracted instructor information, the instructor selection unit 13 refers to the lesson frequency item on the day of the instructor information, and preferentially selects the instructor information in which the smallest number of times is stored, Select an instructor to be assigned to the user. This makes it possible to assign lesson opportunities fairly to each instructor.

  The request transmission unit 14 transmits a lecturer request signal for requesting a lecturer to the lecturer terminal 3 corresponding to the lecturer selected by the lecturer selection unit 13. In the first embodiment, as an example, a case where a lecturer request signal is transmitted using an e-mail (hereinafter also referred to as “lecturer request mail”) will be described. The means for transmitting the instructor request signal is not limited to e-mail, and the instructor request signal may be transmitted using other communication means as long as it can transmit a message to the instructor terminal 3.

  For example, the lesson date and time, the user ID, the user's name, and the user's telephone number are incorporated in the instructor request mail in the present embodiment. The user's telephone number is normally a telephone number registered in the system, but if the user designates a number other than the registered telephone number at the time of a lesson request, the designated telephone number is used.

  The instructor uses the user information search function of the instructor terminal 3 to detect the user information stored corresponding to the user ID incorporated in the instructor request mail from the user information database 17 of the lesson providing system 1. And browse. Thereby, the lecturer can confirm the user's progress and ability before the lesson starts.

  The instructor uses the call function of the instructor terminal 3 to call the user terminal 2 corresponding to the telephone number incorporated in the instructor request mail.

  The call control unit 15 brings the instructor terminal 3 that made the call and the user terminal 2 that received the call into a callable state. This will be specifically described below.

  First, the instructor terminal 3 makes a call to the user terminal 2 as a representative telephone of the lesson providing system 1. Subsequently, the call control unit 15 of the lesson providing system 1 selects a line of an empty channel that is not currently used for a call from among a plurality of channels assigned to the representative telephone number, and sends a call signal to the user terminal 2. Send. Subsequently, when the user terminal 2 responds to the call signal, a connection between the instructor terminal 3 and the user terminal 2 is established, and a call can be made.

  The lesson progression unit 16 displays the contents of the lesson on the screen of the instructor terminal 3 in accordance with the curriculum of the lesson that the user takes after the instructor terminal 3 and the user terminal 2 shift to a state where they can talk. . Illustratively, the lesson progression unit 16 immediately displays lesson history information stored in the lesson history information database 19 in association with the user ID immediately after the instructor terminal 3 and the user terminal 2 have made a call-ready state. The lesson content corresponding to the stage next to the stage at the end of the previous time is displayed on the screen of the instructor terminal 3.

  Thereafter, every time the instructor presses the progress button displayed on each screen of the instructor terminal 3, the content displayed on the screen is changed according to the instruction content of the progress button. Examples of the progress button include a start button, a next page button, a previous page button, an OK button, a cancel button, an end button, a problem report button, and the like.

  Next, with reference to FIG. 7, the operation | movement at the time of providing a lesson in the lesson provision system 1 is demonstrated.

  First, in accordance with a user operation instruction at the user terminal 2, login information is input to the login screen shown in FIG. 5, and when login is executed (step S101), the login information is transmitted to the lesson providing system 1 (step S101). S102). Thereby, the login reception part 11 of the lesson provision system 1 receives login information.

  Subsequently, the login receiving unit 11 performs an authentication process based on the login information (step S103), and transmits a lesson request screen illustrated in FIG. 6 to the user terminal 2 when it is proved that the user is a valid user. (Step S104).

  Subsequently, in the user terminal 2, when a first button SB to be pressed when starting a lesson is immediately pressed from each button displayed on the request screen (step S105), a start request signal is sent to the lesson providing system. 1 (step S106). As a result, the lesson providing system 1 receives the start request signal.

  Subsequently, the lecturer selection unit 13 of the lesson providing system 1 executes a lecturer selection process for selecting a lecturer in charge of the lesson according to the level of the user who requested the lesson (step S107).

  Subsequently, the request transmission unit 14 of the lesson providing system 1 transmits a lecturer request mail for requesting the lecturer to the lecturer selected in step S107 (step S108). Thereby, the selected lecturer receives the lecturer request mail at the instructor terminal 3 used by the lecturer.

  Subsequently, user information corresponding to the user ID incorporated in the instructor request email is retrieved from the user information database 17 of the lesson providing system 1 and displayed on the instructor terminal 3 in accordance with the instruction instruction of the instructor terminal 3. (Step S109).

  Subsequently, when a call is made to the user terminal 2 corresponding to the telephone number incorporated in the lecturer request mail in accordance with the instruction instruction from the lecturer terminal 3 (step S110), the call control of the lesson providing system 1 is performed. The unit 15 selects an empty channel line and transmits a call signal to the user terminal 2 (step S111).

  When the user terminal 2 responds to this call signal (step S112), the instructor terminal 3 and the user terminal 2 are ready to talk. The lesson progression unit 16 of the lesson providing system 1 displays lesson contents and the like on the instructor terminal 3 according to the curriculum of the lesson that the user takes, and at the same time, the lesson proceeds while the instructor and the user make a voice call. (Step S113).

  As described above, according to the lesson providing system 1 in the first embodiment, when the start request signal is received from the user terminal 2 carried by the user, the lesson providing system 1 is based on the lesson level of the user that is the transmission source of the start request signal. The instructor in charge of the lesson can be selected, the instructor request mail is transmitted to the selected instructor, the instructor terminal 3 that has received the instructor request mail, and the user terminal 2 that has transmitted the start request signal, Can be put into a call-ready state.

  As a result, when a user wants to take a lesson, the user terminal 2 can send a start request signal so that the user can take a lesson anytime and anywhere while talking to a lecturer that matches the user's lesson level. Therefore, the convenience for the user is significantly improved.

  Therefore, according to the lesson providing system 1 in the first embodiment, it is possible to provide an appropriate lesson according to the level of the user when the user desires.

  In addition, according to the lesson providing system 1, the lesson content is displayed on the instructor terminal 3 in accordance with the curriculum of the lesson that the user takes, and the lesson proceeds while the instructor and the user make a voice call. Can do.

[Second Embodiment]
A second embodiment of the present invention will be described. FIG. 8 shows an example of the lesson providing system in the second embodiment. The example of the lesson providing system 1 in the second embodiment differs from the example of the lesson providing system 1 in the first embodiment described above in that the user terminal 2 is different from the example in the first embodiment shown in FIG. 8 and the instructor terminal 3 are connected via the telephone line 5, in the example of the second embodiment shown in FIG. 8, the user terminal 2 and the instructor terminal 3 use the telephone line. Without connecting, via the communication line 4a.

  The functional configuration of the lesson providing system 1 in the second embodiment is the same as the functional configuration of the lesson providing system 1 in the first embodiment shown in FIG. Therefore, the same reference numerals are given to the respective components, and detailed description thereof is omitted. In the following, differences from the first embodiment will be mainly described.

  The user terminal 2 is connected to the lesson providing system 1 and the instructor terminal 3 via a communication line 4a to which, for example, VoIP (Voice over Internet Protocol) technology including Skype (registered trademark) is applied. An identification ID is assigned to the user terminal 2 as a VoIP account. In the second embodiment, this identification ID is illustratively used as the user ID of the user information.

  An application for a lesson providing service is installed in the user terminal 2 and the instructor terminal 3. When the application is activated on the user terminal 2, the identification ID assigned to the user terminal 2 is transmitted to the lesson providing system 1, and a lesson request screen shown in FIG. 6 is displayed on the user terminal 2. When the first button SB displayed on the lesson request screen is pressed, a call signal for requesting to start a lesson (hereinafter also referred to as “start request call”) is transmitted to the lesson providing system 1. In the second embodiment, this start request call is illustratively used as a start request signal.

  When the application is started on the user terminal 2, the login screen shown in FIG. 5 is displayed on the user terminal 2, the login information is transmitted to the lesson providing system 1, and the lesson request screen shown in FIG. 6 is displayed. It is good to do.

  The instructor selection unit 13 of the lesson providing system 1 executes instructor selection processing for selecting an instructor in charge of the lesson according to the level of the user who requested the lesson, as in the first embodiment. The difference from the instructor selection process of the first embodiment is that even if there are a plurality of extracted instructor information, all the corresponding instructor information is not limited by the number of lessons on the day. The point is that a call signal for requesting the instructor (hereinafter also referred to as “instructor request call”) is transmitted to the instructor all at once. In the second embodiment, this lecturer request call is illustratively used as a lecturer request signal.

  When the instructor request call is received, the instructor terminal 3 displays user information corresponding to the user who requested the lesson on the screen. As for this user information, the lesson providing system 1 extracts the user information stored corresponding to the user ID of the requesting user from the user information database 17 and transmits it to the instructor terminal 3.

  This user information may be extracted from the user information database 17 of the lesson providing system 1 and displayed by the instructor terminal 3 that has received the instructor request call.

  When the lecturer request call is transmitted to a plurality of instructor terminals 3, the instructor terminal 3 that responds first is in charge of the lesson corresponding to the instructor request call.

  When the call control unit 15 of the lesson providing system 1 receives a response signal from the instructor terminal 3 that responded first, the call control unit 15 connects the instructor terminal 3 and the user terminal 2 so that they can communicate with each other. Thereby, the lecturer and the user can talk using the lecturer terminal 3 and the user terminal 2.

  Next, with reference to FIG. 9, the operation | movement at the time of providing a lesson with the lesson provision system 1 in 2nd Embodiment is demonstrated.

  First, when a lesson providing service application is activated in accordance with a user operation instruction on the user terminal 2 (step S201), a lesson request screen shown in FIG. 6 is displayed on the user terminal 2 (step S202).

  Subsequently, in the user terminal 2, when the first button SB to be pressed when starting a lesson is pressed from each button displayed on the lesson request screen (step S203), a start request call is provided for the lesson. It is transmitted to the system 1 (step S204).

  Subsequently, the instructor selection unit 13 of the lesson providing system 1a that has received the start request call executes instructor selection processing for selecting an instructor in charge of the lesson in accordance with the level of the user who requested the lesson (Step S1). S205).

  Subsequently, the request transmission unit 14 of the lesson providing system 1 transmits instructor request calls for requesting the instructor to each instructor terminal 3a used by the instructor selected in step S205. (Step S206). User information corresponding to the user who requested the lesson is displayed on the display screen of each instructor terminal 3 that has received the lecturer request call (step S207).

  Subsequently, when responding to the instructor request call according to the instruction instruction of the instructor at any one of the instructor terminals 3 (step S208), a response signal is transmitted to the lesson providing system 1 (step S209).

  Subsequently, the call control unit 15 of the lesson providing system 1 connects the instructor terminal 3 and the user terminal 2 to enable communication (step S210). Thereby, the terminal 3 for lecturers and the user terminal 2 will be in the state which can carry out a voice call.

  Subsequently, the lesson progression unit 16 of the lesson providing system 1 displays the lesson contents and the like on the instructor terminal 3 according to the curriculum of the lesson that the user takes, and at the same time, the lesson while the instructor and the user make a voice call. (Step S211).

  As described above, according to the lesson providing system 1 in the second embodiment, when a start request call is received from the user terminal 2 carried by the user, based on the lesson level of the user who is the transmission source of the start request call. The instructor in charge of the lesson can be selected, the instructor request call is transmitted to the instructor terminal 3 of the selected instructor, and the instructor terminal 3 responding to the instructor request call and the start request signal are transmitted. The user terminal 2 can be brought into a call-ready state.

  As a result, when a user wants to take a lesson, the user can take a lesson anytime and anywhere while talking to a lecturer that matches the user's lesson level by sending a start request call from the user terminal 2. Therefore, the convenience for the user is significantly improved.

  Therefore, according to the lesson providing system 1 in the second embodiment, it is possible to provide an appropriate lesson according to the level of the user when the user desires.

  In addition, according to the lesson providing system 1, the lesson content is displayed on the instructor terminal 3 in accordance with the curriculum of the lesson that the user takes, and the lesson proceeds while the instructor and the user make a voice call. Can do.

[Modification]
Note that each of the above-described embodiments is merely an example, and does not exclude various modifications and technical applications that are not explicitly described in each embodiment. That is, the present invention can be implemented by being modified into various forms without departing from the spirit of the present invention.

  For example, the lesson providing system 1 in each embodiment described above may further include a congestion status display unit that displays the congestion status of the lecturer on the user terminal 2. This congestion status display unit displays the congestion status of the lecturer on the user terminal 2 in the following procedure.

  First, the login reception unit 11 receives login information of the user terminal 2. The login information to be accepted may be login information input from a login screen, or may be an identification ID assigned to the user terminal 2 as a VoIP account.

  Subsequently, the congestion status display unit refers to the progress status item and ability level item of the user information stored in the user information database 17 based on the received login information, and specifies the level of the user corresponding to the login information. To do.

  Subsequently, the congestion status display unit refers to the level item of the lecturer information stored in the lecturer information database 18 based on the identified user level, and extracts lecturer information that matches the identified user level.

  Subsequently, the congestion status display unit refers to the availability status item of the extracted lecturer information and determines the congestion status of the lecturer. Subsequently, the congestion status display unit transmits the determined congestion status to the user terminal 2 for display.

  As a result, the user can grasp the congestion status of the lecturer suitable for the user's level before requesting the lesson.

DESCRIPTION OF SYMBOLS 1 ... Lesson provision system 2 ... User terminal 3 ... Instructor terminal 4, 4a ... Communication line 5 ... Telephone line 11 ... Login reception part 12 ... Request reception part 13 ... Instructor selection part 14 ... Request transmission part 15 ... Call control part 16 ... lesson progression part 17 ... user information database 18 ... lecturer information database 19 ... lesson history information database

Claims (10)

A request receiving unit for receiving a start request signal for requesting to start a lesson in a user terminal carried by the user;
An instructor selection unit that selects an instructor in charge of the lesson based on the level in the lesson of the user corresponding to the start request signal received by the request reception unit;
A request transmission unit for transmitting a lecturer request signal for requesting the lecturer to the lecturer terminal corresponding to the lecturer selected by the lecturer selection unit;
A call control unit configured to enable a call between the instructor terminal and the user terminal in response to the instructor request signal transmitted by the request transmission unit;
A lesson providing system characterized by comprising: The lecturer selecting unit refers to user information stored in association with user identification information for identifying the user, identifies the level of the user, and associates with the lecturer identification information for identifying the lecturer. With reference to stored lecturer information, the lecturer that matches the specified level is selected from the lecturers currently waiting.
The lesson providing system according to claim 1, wherein: The instructor selection unit preferentially selects the instructor with the least number of lessons in charge on the day, referring to the instructor information when there are a plurality of instructors that match the specified level.
The lesson providing system according to claim 2, wherein: The request transmission unit transmits the instructor request signal to the instructor terminals corresponding to the plurality of instructors when there are a plurality of the instructors selected by the instructor selection unit,
The call control unit makes the instructor terminal and the user terminal ready to make a call, the earliest response to the lecturer request signal transmitted by the request transmission unit,
The lesson providing system according to claim 2, wherein: A login reception unit that receives login information necessary for login of the user;
Based on the login information received by the login reception unit, the user's level is identified with reference to the user information, and the instructor's congestion state that matches the identified level with reference to the lecturer information A congestion status display section for displaying
The lesson providing system according to claim 2, further comprising: A lesson for displaying the contents of the lesson of this time on the instructor terminal with reference to the lesson history information stored in association with the user identification information when the call control unit makes a transition to the call-ready state. Progression section,
The lesson providing system according to claim 1, further comprising: A request receiving step of receiving a start request signal for requesting to start a lesson in a user terminal carried by the user;
An instructor selection step of selecting an instructor in charge of the lesson based on the level of the user in the lesson corresponding to the start request signal received in the request reception step;
A request transmission step of transmitting a lecturer request signal for requesting the lecturer to the lecturer terminal corresponding to the lecturer selected in the lecturer selection step;
A call control step for making a call between the instructor terminal and the user terminal in response to the instructor request signal transmitted in the request transmission step;
A method for providing lessons characterized by including: The lecturer selection step refers to user information stored in association with user identification information for identifying the user, identifies the level of the user, and associates with the lecturer identification information for identifying the lecturer. With reference to stored lecturer information, the lecturer that matches the specified level is selected from the lecturers currently waiting.
The lesson providing method according to claim 7, wherein: On the computer,
A request receiving step of receiving a start request signal for requesting to start a lesson in a user terminal carried by the user;
An instructor selection step of selecting an instructor in charge of the lesson based on the level of the user in the lesson corresponding to the start request signal received in the request reception step;
A request transmission step of transmitting a lecturer request signal for requesting the lecturer to the lecturer terminal corresponding to the lecturer selected in the lecturer selection step;
A call control step for making a call between the instructor terminal and the user terminal in response to the instructor request signal transmitted in the request transmission step;
A lesson providing program characterized by The lecturer selection step refers to user information stored in association with user identification information for identifying the user, identifies the level of the user, and associates with the lecturer identification information for identifying the lecturer. With reference to stored lecturer information, the lecturer that matches the specified level is selected from the lecturers currently waiting.
The lesson providing program according to claim 9, wherein: