JP2017143322A - Interpretation system and interpretation management device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an interpretation system enabling a user to select an interpreter, not only by language, in consideration of the field of expertise etc. in interpretation.SOLUTION: An interpretation management device (10) causes a first mobile communication terminal (30a), a second mobile communication terminal (30b) to make conversation with a third mobile communication terminal (40) of an interpreter who interprets using a common language of a first user and a second user. The interpretation management device (10) includes: a storage unit (12) which stores an interpreter list in which a plurality of interpreters are classified by languages and specialized fields; an interpreter extraction unit (103) which, based on a language and a specialized field selected by the first user using a first mobile terminal, extracts a fit interpreter from the storage unit; and a communication establishment unit (101) which establishes communication with a mobile communication terminal of the extracted interpreter.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an interpreting system and an interpreting management apparatus using a three-party call using a mobile communication terminal such as a mobile phone.

  As shown in Patent Document 1, as an interpreting system using a mobile communication terminal, it is possible to automatically implement from introduction of an interpreter to establishment of a three-party call, and a highly safe interpreting system is provided. Is provided. The system control unit disclosed in Patent Document 1 displays a menu for selecting a language for which interpretation is desired, for example, 1. China, 2. Korea, 3. As in the United States, etc., the voice guidance is given to the user by matching the number and language. In response to this, a number corresponding to the language desired by the user is input from the mobile communication terminal to select the language.

JP 2010-021692 A

  However, in the conventional method, as the number of languages increases, the voice guidance becomes longer, and it takes time to select a language. In interpreting, interpreters also have special fields, such as interpreters who are familiar with the legal field, interpreters who are familiar with the technical field, and interpreters who are familiar with the economy. When requesting an interpreter, the user wants to request a smooth interpreter by requesting an interpreter in such a field of expertise.

  The present invention has been made in consideration of the above circumstances, and an object of the present invention is to provide an interpreter system in which a user can select an interpreter in consideration of not only the language selection but also the interpreter's specialty field. There is.

  An interpreting system according to a first aspect includes a plurality of mobile communication terminals having display screens, and an interpreting management apparatus connected to the mobile communication terminals via a communication network. Using this interpreting system, the mobile communication terminal as the first user and the mobile communication terminal as the second user are interpreted in the common language of the first user and the second user. Have a conversation with the interpreter's mobile communication terminal. The display screen of the mobile communication terminal of the first user has a language selection field for selecting one from a plurality of languages and a field selection field for selecting a specialized field for interpretation from the selected language. The interpreting management device stores a interpreter list in which a plurality of interpreters are classified into languages and specialized fields, and an interpreter adapted from the storage unit based on the language and specialized fields selected by the first user. And a communication establishment unit for establishing communication with the extracted interpreter's mobile communication terminal.

In the interpretation system, the display screen of the first user's first mobile communication terminal has a fee selection column for selecting a fee zone in which the cost of interpretation is divided. The storage unit classifies and stores a plurality of interpreters into charge zones, and the communication establishment unit connects to the mobile interpreter's mobile communication terminal that matches from the storage unit based on the charge zones.
Also, the interpreting management device has two field selection screen transmission units for displaying the field selection column on the first user's mobile communication terminal in the language selected in the language selection column, and two interpreters who are compatible in the communication extraction unit. In the case of the above, it has an interpreter selection screen transmission part which displays the selection column for selecting one from the interpreters on a mobile communication terminal of a 1st user.

  The interpretation management device according to the second aspect includes a first mobile communication terminal that is a first user, a second mobile communication terminal that is a second user, a first user, and a second use. Conversation with the third mobile communication terminal of the interpreter who translates in a common language with the person. The interpreting management apparatus is based on a storage unit that stores a list of interpreters in which a plurality of interpreters are classified into languages and specialized fields, and a language and specialized field selected by the first user using the first mobile terminal. An interpreter extracting unit that extracts a suitable interpreter from the storage unit, and a communication establishing unit that establishes communication with the extracted interpreter's mobile communication terminal.

  According to the interpreting system of the present invention, it is possible to easily select an interpreter preferred by the user.

1 is an external view of a conference system using a mobile phone according to an embodiment. It is an example of the interpreter list | wrist 126 concerning embodiment. In an embodiment, it is a flow chart which showed a procedure in which a selected interpreter enters a telephone call between two users. It is an example of the screen displayed on the display screen 39 of the mobile telephone 30a. It is an example of the screen displayed on the display screen 49 of the mobile phone 40.

<Interpretation system configuration>
Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is an external view of an interpretation system using a mobile phone (mobile communication terminal) according to an embodiment.
In FIG. 1, an interpreting system 100 according to the present embodiment includes an interpreting management server 10 connected via an IP (Internet Protocol) network (communication network). The IP network is connected to a wireless base station 50 that performs wireless communication.

  The interpreter management server 10 for managing the interpreters includes the user's mobile phones 30a and 30b, the interpreter's mobile phones 40t and 40s, the user's mobile phones 30a and 30b, and the interpreter's mobile phones 40t and 40s. Communication is performed via the radio base station 50. The interpretation system 100 connects the conference management server 10 and the user's mobile phones 30a and 30b. Here, an interpreter application (hereinafter referred to as a call application) capable of realizing the interpreter system according to the present embodiment is installed in the user's mobile phones 30a and 30b and the interpreter's mobile phones 40t and 40s.

  In FIG. 1, a communication establishment unit 101 of an interpreter management server 10 establishes a communication path between mobile phones participating in a call (at least two users and an interpreter) using a communication control protocol. In this embodiment, SIP (Session Initiation Protocol) is used as a protocol for communication control. The speaker right management unit 102 manages which mobile phone among the mobile phones participating in the half-duplex interpretation system is given the speaker right. The interpreter extraction unit 103 extracts interpreters suitable for the conditions selected by the user. The interpreter communication unit 104 automatically confirms that one user has confirmed one person or selected from a plurality of interpreters as an interpreter in which language and in which time zone, automatically by e-mail or other. Communicate with the message means.

  The other party contact unit 105 automatically informs one or a plurality of users that the call request from the user A is from what time to what time by electronic mail or other message means. The interpreter selection screen transmission unit 106 uses, for example, HTML format data in the user's mobile phone so that the user can select an interpreter from among the plurality of interpreters extracted by the interpreter extraction unit 103. To 30a. When there is only one interpreter extracted by the interpreter extraction unit 103, the interpreter selection screen transmission unit 106 transmits detailed data of one interpreter for user confirmation. When the number of interpreters extracted by the interpreter extraction unit 103 is zero, the interpreter selection screen transmission unit 106 transmits data indicating that no interpreter meets the condition.

  Further, the storage unit 12 holds a call management table 122 in which information of both users participating in the call and interpreters is recorded for a call performed between mobile phones. Once the user registers the interpreter's usage reservation including the other party, the communication establishing unit 101 establishes a call between the other party and the interpreter registered in the call management table 122. The storage unit 12 stores user information 124 of a user who makes a call or makes a call reservation. The user information 124 includes, for example, a payment method such as card payment or bank withdrawal for an interpretation fee, an address, and the like. Further, the storage unit 12 stores an interpreter list 126 that is a list of interpreters in which language, specialized area, fee zone, interpreting time zone, interpreter evaluation, detailed interpreter data, and the like are described. Although not specifically described with reference to the drawings, the interpreter appropriately updates the time zone during which interpretation is possible, and the interpreter list 126 stores the latest information.

  FIG. 2 is an example of the interpreter list 126. In the interpreter number column C11, numbers for managing interpreters are described. In the name column C12, the name of the interpreter is described. The interpreter list 126 of FIG. 2 is listed only with alphabetic name notation, but there may also be a Japanese notation column and a Chinese notation column. Although not shown in the present embodiment, a Japanese notation field and a Chinese notation field are included. The interpreter list 126 includes a specialized field 1 column C21 and a specialized field 2 column C22. For example, the specialized field is divided into 20 categories, and the interpreter declares at least one specialized field via the interpreter's mobile phone 40.

  The interpreter list 126 includes an interpreter nationality column C31 and a corresponding time zone column C41. The corresponding time zone column C41 may update and memorize the corresponding time zone for each date, or stores the corresponding time zone for the weekday from Monday to Friday and the weekend from Saturday to Sunday. May be. The interpreter appropriately corrects or reports the corresponding time zone via the interpreter's mobile phone 40.

  Although not shown in FIG. 2, the interpreter list 126 includes an interpreter evaluation result, an interpreter fee structure column, an interpreter address column, a telephone number column, an interpreter fee bank account column, and the like. .

  Next, the operation of the above-described embodiment will be described with reference to FIGS. FIG. 3 is a flowchart for requesting interpretation when the user A who is the first user calls the user B who is the second user.

First, in step S31, an interpreter application is launched on the mobile phone 30a owned by the user A.
Next, in step S32, the user A selects the call partner user B and the person who inputs the interpretation language using the call application displayed on the display screen 39 of the mobile phone 30a. Furthermore, the user A inputs the specialized field desired by the interpreter displayed on the display screen 39, the price range of the interpreter, the date and time of the telephone call, and the time.

  FIG. 4A is an example of the display screen 39 of the mobile phone 30a that has launched the call application. In the upper part of the display screen 39, there is a display A31 of "call with interpretation" in Japanese, English and Chinese, and below that, a display A32 of "the telephone number of the other party" in Japanese, English and Chinese. Yes, user A can enter one or more phone numbers in the box. In the present embodiment, input of a telephone number including a country code is basically requested. It is also possible to search from the company name or personal name already registered in the mobile phone 30a and put the telephone number in the box of the display A32.

  Below the display A32 of "the telephone number of the other party", there is a display A33 of "interpreter language" in Japanese, English and Chinese. User A can select one language from a plurality of languages from the drop-down menu. In FIG. 4A, English is selected.

  Below the “interpreter language” display A33, there is a “specialized field” display A34 of the interpreter in Japanese, English and Chinese. In the present embodiment, the user A can select one field from a plurality of specialized fields using a drop-down menu. In FIG. 4A, the marketing field is selected.

FIG. 4B is an example of the display screen 39 of the mobile phone 30a following FIG.
Below the “specialized field” display A34, there is a display A35 of the “unit price per hour” of the interpreter in Japanese, English and Chinese. In the present embodiment, the user A can select one unit price from a plurality of hourly unit prices using a drop-down menu. In FIG. 4B, US $ 50 is selected.

  Below the “unit price per hour” display A35, the display date A36 of the call start date “date”, the display “A37” of “start time”, and the display A38 of “scheduled end time” are displayed in Japanese, English and Chinese. There is. This setting can be made after 5 minutes from the current time. In the present embodiment, the user A schedules a call from 14:15 to 15:00 on August 15, 2017. In addition, since the user A is in Tokyo, Japan time is displayed, but the standard time of another area may be used.

  User A taps reset button A39 if correction is necessary for these selections or input settings, and taps transmission button A40 if correction is not required. When the transmission button A40 is tapped, the selected or input information is transmitted to the interpretation management server 10. The above is the operation performed by the user A in step S32.

  Returning to FIG. 3 again, in step S33, the interpreter extraction unit 103 is adapted from the interpreter list 126 based on the interpreter language, specialized area, fee zone, and interpretable time zone transmitted from the mobile phone 30a. Extract interpreters. Also, the interpreter selection screen transmission unit 106 creates an HTML page from which the user A can select one interpreter from the plurality of extracted interpreters, and transmits the HTML page to the mobile phone 30a of the user A. To do. If there is only one interpreter, the interpreter selection screen transmission unit 106 creates and transmits an HTML page indicating “Is this interpreter OK?”. If there are no corresponding interpreters, the interpreter selection screen transmission unit 106 creates and transmits an HTML page representing “no corresponding interpreter”.

  In step S34, the user A selects a favorite interpreter from a plurality of interpreters. FIG. 4C is an example of a display screen 39 for selecting an interpreter. In the upper part of the display screen 39, there is a display C31 of "candidate for interpretation" in Japanese, English and Chinese, and below it is a display C32 of "Please select from below" in Japanese, English and Chinese. There is. User A can select one of the buttons C33. In this embodiment, the name and nationality of the interpreter are displayed as information for selection. As information for selection, one to three stars C34 are attached to each interpreter. If it was a good interpreter, the score of the evaluation from the user who used it is shown. Regardless of the above example, based on the data input to the interpreter list 126, information that can speak a language other than the "language" selected by the interpreter is posted, or information other than the selected "special field" is displayed. It may be posted.

  User A taps reset button C35 if correction is necessary after selecting one person, and taps transmission button C36 if correction is not necessary. When the transmission button C36 is tapped, the selected information is transmitted to the interpretation management server 10. The above is the operation performed by user A in step S34. If there is only one interpreter, user A taps a denial button (not shown) or a confirmation button (not shown).

  In FIG. 4 (A) to FIG. 4 (C), user A is described in three languages, Japanese, Chinese and English, assuming a Japanese and a foreigner in Japan. However, it is not necessary to limit to the notation of these three languages, and one Japanese language may be used, and four or more languages including Korean may be supported.

  Returning to FIG. 3 again, in step S35, the interpreter communication unit 104 notifies the interpreter T's mobile phone 40 of the fact that the reservation for the interpreter has been confirmed and the time zone of the interpreter by e-mail or SNS message function. In step S <b> 36, the interpreter T starts up the application of the mobile phone 40 and transmits the confirmation to the interpretation management server 10.

  In step S <b> 37, the destination contact unit 105 transmits a message including a call with the user A: a call start date and time, etc., to the phone number entered in the box of “the destination phone number” A <b> 32. In the flowchart of FIG. 3, the other party is depicted as user B, but if there are a plurality of other parties, a message is sent to a plurality of persons. In step S38, the other party accesses the URL attached to the message, and transmits the confirmation to the interpretation management server 10. In general, the user A and the other party often confirm the call date and time in advance by e-mail or the like. In such a case, steps S37 and S38 may be omitted.

  In step 39, since the interpreter T and the partner user B have been confirmed, the user A, the user B, the interpreter T, the date and time, etc. are determined, and these information are stored in the call management table 122 of the storage unit 12. Remembered.

In step 40, the speaker right management unit 102 notifies the user A, the user B, and the interpreter T of the access number of the call.
In step 41, when the user A, the user B, and the interpreter T enter the designated access number at the set date and time, the communication establishment unit 101 communicates with the user A, the user B, and the interpreter T. Establish. User A and user B talk via the interpreter T.

  In step 42, the speaker right management unit 102 manages the call time of the user A and the user B, and if within the time determined by the call management table 122, the time stored in the call management table 122. Then calculate the charge. If the time is exceeded, for example, 5 minutes before the scheduled end time, the speaker right management unit 102 is in the middle of a voice guidance on whether to extend the call with the automatic voice of the selected “language”. Send to. If the conversation is to be extended, the interpreter T changes the end time on a time change screen (not shown) displayed on the display screen 49 of the mobile phone 40.

  In step 43, after the call is over, at least user A evaluates interpreter T. For example, the interpreter application displays “Please rate interpreter XXX” on the mobile phone 30a. For example, “Very good (4 points), Good (3 points), Normal (2 points) ), Bad (1 point), and very bad (0 point) "items are displayed. User A taps and transmits the judged evaluation.

  In step 44, the interpreter management server 10 receives the interpreter evaluation result that has been sent and adds it to the interpreter evaluation in the interpreter list 126. The interpretation management server 10 registers the item of the star C34 shown in FIG. 4C in the interpreter list 126 based on the average score of the evaluation results so far.

  FIGS. 5A and 5B are examples of a screen on which the interpreter T starts up a call application for an interpreter and inputs a time zone in which interpretation is possible, which is displayed on the display screen 49 of the mobile phone 40. is there. In the upper part of the display screen 49, there is a display T91 of "date / time setting that can be interpreted" in Japanese, and below that there are five date setting / change methods T92 in Japanese.

  The date setting / changing method T92 includes “one month setting / change (batch)”, “one month setting / change (every day)”, “one month setting / change (day)”, “One-week setting / change (daily)” and “one-day setting / change” are provided.

  “Set / change (collectively) for one month” is used when the interpreter T sets the same time zone every day for one month, for example. The interpreter T can set the same time zone for one month by setting a time zone for interpreting for one day. The interpreter can also select the “month” to set the time zone.

  “One-month setting / change (every day of the week)” means that the interpreter T has different time periods for interpreting, for example, on Saturdays, on Sundays, and on weekdays (Monday to Friday). It is only used when the same time zone is set for one month. The interpreter T can set the same time zone for one month by setting a time zone in which interpretation can be performed for each day of the week. The interpreter can also select the “month” to set the time zone.

  “Set / change one month collectively (every day)” is used when the interpreter T sets a time zone for one month for daily interpretation. Further, “setting / change for one week collectively (every day)” is used when the interpreter T sets a time for one week for interpreting every day. The interpreter can also select “Month” or “Month” and “Week” to set the time zone.

  “Set / change every day” is used when the interpreter T sets a time for one day for interpreting every day. The interpreter can also select “Month” and “Day” to set the time zone. FIG. 5B shows a case where “monthly setting / change (daily)” or “weekly setting / change (daily)” is selected and the next button T44 is tapped. It is an example of the time setting screen displayed.

  As shown in FIG. 5B, a slide bar for 12 hours and 12 hours is displayed on a certain date. The interpreter T can set the time for each day by moving the slide bar with a finger. Finally, when a transmission button (not shown) is tapped, the interpreter T's interpretation time zone is stored in the interpreter list 126 of the interpreter management server 10.

  Although the present embodiment has been described in detail above, the specific configuration is not limited to the above-described embodiment, and design changes can be made without departing from the gist of the present invention. Further, the above embodiments include inventions at various stages, and various inventions can be extracted by appropriately combining a plurality of disclosed constituent elements.

DESCRIPTION OF SYMBOLS 10 ... Interpretation management server 12 ... Memory | storage part 30a, 30b ... User's mobile telephone 40t, 40s ... Interpreter's mobile telephone 39, 49 ... Display screen 50 ... Radio base station 100 ... Interpretation system 101 ... Communication establishment part 102 ... Talk Human rights management unit 103 ... interpreter extraction unit 104 ... interpreter contact unit 105 ... destination contact unit 106 ... interpreter selection screen transmission unit 122 ... call management table 124 ... user information 126 ... interpreter list C11 ... interpreter number Field C12 ... Name field C21 ... Field 1 of specialized field C22 ... Field 2 of specialized field C31 ... Nationality field C41 ... Corresponding time zone

Claims (4)

A plurality of mobile communication terminals having a display screen; and an interpreting management device connected to the mobile communication terminal via a communication network, the mobile communication terminal being a first user and a second use In the interpreting system that allows conversation between the mobile communication terminal that is an interpreter and the mobile communication terminal of an interpreter who interprets in the common language of the first user and the second user,
The display screen of the mobile communication terminal of the first user is
A language selection field for selecting one from a plurality of languages;
A field selection field for selecting a specialized field for interpretation from the selected language,
The interpreting management device
A storage unit for storing a list of interpreters in which a plurality of interpreters are classified into the language and the specialized field;
An interpreter extracting unit that extracts a suitable interpreter from the storage unit based on the language selected by the first user and the specialized field;
A communication establishing unit for establishing communication with the mobile communication terminal of the extracted interpreter. The display screen of the first mobile communication terminal of the first user is
A charge selection field for selecting a charge zone in which the cost of the interpretation is divided;
The storage unit classifies and stores a plurality of the interpreters into fee zones,
The interpreting system according to claim 1, wherein the communication establishing unit connects to the mobile communication terminal of a suitable interpreter from the storage unit based on the fee zone. The interpreting management device includes a field selection screen transmission unit that displays the field selection field on the first user's mobile communication terminal in the language selected in the language selection field;
Interpreter selection screen for displaying on the first user's mobile communication terminal a selection field for selecting one of the interpreters when there are two or more interpreters that match in the communication extraction unit A transmission unit;
The interpreting system according to claim 1 or claim 2, comprising: The first mobile communication terminal as the first user, the second mobile communication terminal as the second user, and the interpreter that translates in the common language of the first user and the second user An interpreter management device for conversation with a third mobile communication terminal of a person
A storage unit for storing a list of interpreters in which a plurality of interpreters are classified into languages and specialized fields;
An interpreter extracting unit for extracting a suitable interpreter from the storage unit based on the language and the specialized field selected by the first user using the first mobile terminal;
And a communication establishment unit that establishes communication with the mobile communication terminal of the extracted interpreter.