JP2014065595A - Picking system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a picking system capable of efficiently collecting ordered commodities.SOLUTION: A picking system 1 includes: an arrangement position file (shelf file and shelf tag issuance history file) of memorizing position information of every commodity arranged on a shelf; an order file of memorizing order information of each customer; selection means of selecting a customer who picks a commodity; and display control means of controlling to display on a display, so as to find the arrangement position of each ordered commodity in a shelf where each of the ordered commodities is arranged, and a customer who has ordered each of the ordered commodities, about the ordered commodities of each of the selected customers, based on the order file and the arrangement position file when a customer is selected by the selection means.

Description

  The present invention relates to a picking system.

  There is a delivery service in supermarkets, etc. where customers do not come to the store but receive orders from customers via the Internet or telephone and deliver them to their homes. It is necessary for a store that carries out a home delivery service to pick up (collect from the product storage) the ordered product correctly and efficiently for each customer who has received an order. A technique related to picking has also been proposed (see, for example, Patent Document 1).

JP 2004-107003 A

  However, for example, in the case of a store clerk who does not sufficiently grasp the storage place of the product, there is a problem that it takes time for picking.

  The present invention has been made in view of such circumstances, and an object thereof is to provide a picking system that can efficiently collect ordered products.

  In order to solve the above-described problem, a picking system according to an aspect of the present invention is the picking system for picking a product for each customer from a shelf in which the products are arranged based on each order of a plurality of customers. An arrangement position file that stores position information for each product arranged on the shelf, an order file that stores order information of each customer, a selection unit that selects a customer who picks up the product, and a customer is selected by the selection unit If the order product of the selected customer is based on the order file and the placement position file, the placement position of each order product in the shelf where each order product is placed, and each order Display control means for controlling to display on the display unit so that the customer who ordered the product can be understood.

  According to the picking system, when a customer who picks up a product (customer who has accepted an order) is selected, each ordered product in the shelf on which each ordered product is arranged for the selected ordered product of each customer. Are displayed on the display unit so that the customer who ordered each ordered product can be identified, so that the ordered products can be efficiently collected. In other words, according to the above picking system, when a plurality of customers are picked up by putting together as many baskets as the number of customers to be picked (a shopping basket into which order products for each customer are placed) on one cart, On the display unit, it is possible to confirm the shelf on which each ordered product is arranged, the arrangement position of each ordered product in the shelf, and the customer who ordered each ordered product. Therefore, even a clerk who does not sufficiently grasp the place for the product can perform picking work for a plurality of customers in parallel without taking time, so that efficiency is improved. In addition, since the picking work can be shared by a larger number of store clerk including the store clerk who does not sufficiently grasp the place to store the product, the efficiency of the entire store is improved.

  According to the present invention, ordered products can be efficiently collected.

It is an example of composition of a picking system by one embodiment of the present invention. It is an example of a product file. It is a general-view figure which shows an example of a shelf. It is an example of a shelf file. It is an example of a shelf label issue history file. It is an example of an order file. It is a conceptual diagram of the picking by the picking system by one Embodiment of this invention. It is a display example in the picking system by one Embodiment of this invention. It is a display example in the picking system by one Embodiment of this invention. It is a flowchart for demonstrating an example of operation | movement of the picking system by one Embodiment of this invention.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a configuration example of a picking system 1 according to an embodiment of the present invention. FIG. 2 is an example of a product file. FIG. 3 is an overview diagram showing an example of a shelf. FIG. 4 is an example of a shelf file. FIG. 5 is an example of a shelf label issue history file. FIG. 6 is an example of an order file.

  As shown in FIG. 1, the picking system 1 includes a management device (also referred to as a host device or a store controller) 10 and N (N is an integer of 1 or more) mobile terminals 20-1,. A printer 40 and an access point 80. Since each of the portable terminals 20-1,..., And the portable terminal 20-N has the same configuration, hereinafter, they are collectively referred to as the portable terminal 20 unless particularly distinguished from each other. The management device 10, the printer 40, and the access point 80 are connected to each other via the LAN 90. The form of LAN connection may be wired or wireless. The access point 80 accommodates the portable terminal 20 by wireless LAN.

  Note that M (M is an integer of 1 or more) POS terminal devices 30-1,..., 20-M are connected to the LAN 90. Since each of the POS terminal devices 30 has the same configuration, hereinafter, the POS terminal devices 30 are collectively referred to as the POS terminal device 30 unless otherwise distinguished. Note that the above configuration is an example. For example, the picking system 1 may include a plurality of printers 40, and the printers 40 may be accommodated in the access point 80 as with the mobile terminal 20. Further, the picking system 1 does not include the POS terminal device 30 in FIG. 1, but a configuration including the POS terminal device 30 may be regarded as the picking system 1.

  The management device 10 is a device (for example, a server) that manages the entire store system including the picking system 1. The management device 10 stores (manages) various files. For example, the management device 10 stores a product file, a shelf file, a shelf label issue history file, an order file, a customer file, and the like. The shelf file and the shelf label issue history file are collectively referred to as an arrangement position file. The customer may be a household (household, delivery destination) unit.

  The product file stores (holds) information about the product. For example, the product file shown in FIG. 2 stores a product code (for example, JAN code) for identifying a product, a price, a product name, and the like.

  The shelf file stores (holds) information related to the installation (attachment) position of the shelf label issued by the printer 40. In the present embodiment, the shelf label is installed at a display position for each product (for each type of product) in a display shelf for displaying products (hereinafter also simply referred to as a shelf) as shown in FIG. Each shelf is identified by shelf identification information. In the present embodiment, a shelf number is used as the shelf identification information. The display position in each shelf is identified by the position information in the shelf. In this embodiment, a column number and a column number are used as the position information in the shelf. In FIG. 3, the number of rows and the number of rows of the shelf with shelf number “1” are the same as the number of rows and the number of rows of the shelf with shelf number “2”, but the number of rows or the number of rows is different for each shelf. Also good.

  The shelf file shown in FIG. 4 stores a shelf number, a column number, and a column number in association with a shelf label ID for identifying a shelf label. That is, according to the shelf file shown in FIG. 4, for example, the shelf label with the shelf label ID “T0001” is installed at the position of the column number “2” and the column number “1” in the shelf with the shelf number “1”. The shelf label with the shelf label ID “T0002” is installed at the position of the column number “3” and the column number “2” in the shelf with the shelf number “5”. Although various codes can be used as the shelf label ID, a two-dimensional color code (for example, chameleon code (registered trademark)) is used in this embodiment. The two-dimensional code of the shelf label ID is printed or affixed on the shelf label. On the shelf label, a product code (bar code), a product name, a price, and the like are also printed.

  The shelf label issue history file stores (holds) information relating to the shelf label issue history of the printer 40. For example, the shelf label issue history file shown in FIG. 5 stores a product code, a price, a product name, and an issue date and time in association with the shelf label ID.

  As described above, the shelf label is installed at the position indicated in the shelf file, and the commodity indicated in the shelf label issue history file is arranged at the installation position of the shelf label. For example, according to the shelf label issue history file shown in FIG. 5, there is a product at the installation position (shelf number “1”, column number “2”, column number “1”) of the shelf label with ID “T0001”. A product (product name “aaa”) with the code “490001” is arranged, and the installation position of the shelf label with the shelf label ID “T0002” (shelf number “5”, column number “3”, column number “2”) A product (product name “bbb”) with a product code “490002” is arranged.

  That is, according to the arrangement position file (the shelf file and the shelf label issue history file), what products are arranged at each display position of each shelf via the shelf label ID (using the shelf label ID as key information). Or, you can see where each product is located. For example, according to the shelf file shown in FIG. 4 and the shelf label issue history file shown in FIG. 5, for example, they are arranged in shelf number “1”, column number “2”, and column number “1”. The product is a product with the product code “490001” (product name “aaa”) or the arrangement position of the product with the product code “490001” (product name “aaa”) is the shelf number “1” and the column number “2”. ", The column number is" 1 ". Further, the product arranged in the shelf number “5”, the column number “3”, and the column number “2” is the product (product name “bbb”) of the product code “490002” or the product code “490002”. It can be seen that the arrangement position of the product (product name “bbb”) is the shelf number “5”, the column number “3”, and the column number “2”. That is, the arrangement position file (the shelf file and the shelf label issue history file) stores position information (a shelf number as shelf identification information, a column number and a column number as in-shelf position information) for each product.

  The order file stores (holds) order information of each customer. For example, the order file shown in FIG. 6 stores an order number, a product code, the number, a completion flag, and the like in association with the customer number. The customer number is information for identifying an ordered customer. The order number is information for identifying an order. The completion flag is a flag indicating completion / non-completion of the picking work. In the present embodiment, the completion flag value “0” indicates incomplete (initial value), and the completion flag value “1” indicates completion.

  A customer file (not shown) stores (holds) a customer name, a contact address, a delivery address, and the like in association with a customer number.

  In addition, the management apparatus 10 transmits the file (or data on the file) to another apparatus.

  The portable terminal 20 is a terminal (for example, a tablet terminal) used by a store clerk in the store. The mobile terminal 20 includes at least a communication unit that communicates with other devices (for example, the management device 10 and a handy terminal) via the access point 80, a display unit that displays various information (for example, information related to picking), and a communication unit. And a control unit for controlling the terminal 20 as a whole. The store clerk picks up the ordered product on the shelf while using the mobile terminal 20.

  The printer 40 prints and issues a shelf label in accordance with an issue command from the management device 10 or the portable terminal 20. As described above, a two-dimensional color code is printed or pasted on the shelf label, and a product code (bar code), a product name, a price, and the like are printed. The printer 40 prints and issues a label attached to the basket (hereinafter referred to as a basket label) in accordance with an issuing command from the management device 10 or the portable terminal 20. A customer number (or customer name), a coded order number, and the like are printed on the basket label.

  The POS terminal device 30 is a device that executes accounting (settlement) processing. The POS terminal device 30 includes, for example, a communication unit that communicates with other devices (for example, the management device 10), an accounting processing unit that performs accounting processing based on order data received by the communication unit, a receipt (accounting receipt, or A printing unit or the like for printing a detailed receipt). In the vicinity of the POS terminal device 30, a drawer for storing deposits and change is attached (or provided with a drawer as one function of the POS terminal device 30).

  Then, the usage example of the portable terminal 20 at the time of picking work is demonstrated. FIG. 7 is a conceptual diagram of picking by the picking system 1. 8 and 9 are display examples in the picking system 1.

  Information received from each customer is stored in the management apparatus 10. That is, the management apparatus 10 stores the order information from each customer in the order file. The store clerk sets the portable terminal 20 to the picking mode as preparation for the picking work. Specifically, the mobile terminal 20 displays a mode setting screen on the display unit, and accepts an operation for setting the picking mode via the mode setting screen. Note that when the mobile terminal 20 is not used for work other than picking work, that is, when the mobile terminal 20 does not have a mode other than the picking mode, mode setting is not necessary.

  Subsequently, the store clerk selects a customer who picks up the product in preparation for the picking operation. Specifically, the mobile terminal 20 inquires the management apparatus 10 of an order in which the picking work is not completed, that is, a customer who needs the picking work. In response to the inquiry from the mobile terminal 20, the management apparatus 10 extracts order information (for example, customer number, order number) whose completion flag value is “0 (incomplete)” from the order file, and obtains the inquiry result. It transmits to the portable terminal 20. The portable terminal 20 displays the inquiry result on the display unit as an order list. The management apparatus 10 may refer to the customer file, extract the customer name in addition to or instead of the order information, and send it to the portable terminal 20 as the inquiry result.

  For example, when the management device 10 stores the product file shown in FIG. 2, the mobile terminal 20 displays an order list as shown in FIG. The order list shown in FIG. 7 displays the names of customers who have not completed the picking work.

  The mobile terminal 20 displaying the order list displays a customer selection screen on the display unit according to the operation of the store clerk, and accepts an operation for selecting a customer who picks up a product via the customer selection screen. In addition, the portable terminal 20 may display a customer selection screen on the display unit together with the display of the order list regardless of the operation of the store clerk. Moreover, the portable terminal 20 may display the inquiry result acquired from the management apparatus 10 on the customer selection screen.

  The portable terminal 20 that has received the selection of the customer who picks up the merchandise outputs a basket label issuance instruction that prints the customer number (or customer name) of each selected customer, the encoded order number, and the like to the printer 40. To do. In addition, the portable terminal 20 should just acquire from the management apparatus 10, when the information printed on the basket label is insufficient when the selection of the customer who picks up goods is received. For example, as a result of the above inquiry, when the customer name is acquired and the customer number and the order number are not acquired, and the customer number and the encoded order number are printed on the basket label, the customer name A management number and an order number corresponding to the above may be acquired from the management apparatus 10.

  The printer 40 prints and issues a basket label for each customer in accordance with an issue command from the mobile terminal 20. The store clerk attaches a basket label for each customer issued from the printer 40 to each basket.

  Further, the portable terminal 20 that has received the selection of the customer who picks up the product displays the shelf where the ordered product of each selected customer is placed, that is, the shelf number of the shelf to be picked, on the display unit. . Specifically, the control unit of the mobile terminal 20 uses a shelf shelf to be picked based on an order file and an arrangement position file (shelf file and shelf label issue history file) stored in the management device 10. The display unit is controlled to display the number in the work shelf display area. For example, the mobile terminal 20 transmits the customer number (or order number) of the selected customer to the management device 10. The management apparatus 10 that has received the customer number (or order number) refers to the order file and the arrangement position file (shelf file and shelf label issue history file), and the product with the product code corresponding to the customer number (or order number) is found. The arranged shelf is specified, and the shelf number is transmitted to the mobile terminal 20. The portable terminal 20 displays the shelf number received from the management device 10 in the work shelf display area.

  For example, when the management device 10 stores the product file shown in FIG. 2, the shelf file shown in FIG. 4, the shelf label issue history file shown in FIG. 5, and the order file shown in FIG. When the customer A, the customer B, and the customer C are selected, the mobile terminal 20 displays the shelf numbers “1”, “5”, and “6” in the work shelf display area. That is, according to the order file shown in FIG. 6, the customer A orders the products with the product codes “490001”, “490002”, “490008”, the customer B orders the products with the product codes “490001”, “490009”, Customer C orders products with product codes “490008” and “490007”. That is, five products “490001”, “490002”, “490007”, “490008”, and “490009” are ordered by any of the customers (customer A, customer B, and customer B). Further, according to the shelf label issue history file shown in FIG. 5, the shelf label IDs of the five products are “T0001”, “T0002”, “T0007”, “T0008”, and “T0009”. Further, according to the shelf file shown in FIG. 4, the shelf label with the shelf label ID “T0001” is installed on the shelf with the shelf number “1”, and the shelf label with the shelf label ID “T0002” is with the shelf number “5”. The shelf label with shelf ID “T0007” is installed on the shelf with shelf number “1”, and the shelf label with shelf label “T0008” is installed on the shelf with shelf number “5”. The shelf label “T0009” is placed on the shelf with shelf number “6”. That is, the five products are arranged in any of the shelf numbers “1”, “5”, and “6”. Therefore, the management apparatus 10 transmits the shelf numbers “1”, “5”, and “6” to the mobile terminal 20, and the mobile terminal 20 displays the shelf numbers “1”, “5”, and “6” in the work shelf display area. .

  In addition, the mobile terminal 20 receives a shelf designation from among the shelves with the shelf numbers displayed in the work shelf display area. Specifically, the portable terminal 20 displays a shelf number so that it can be designated in the work shelf display area, and accepts the designation of the shelf by the designation of the shelf number. In other words, the display unit of the mobile terminal 20 may include a touch sensor and can specify the shelf number displayed in the work shelf display area by touching. Moreover, the portable terminal 20 may provide a shelf number input field in the work shelf display area and accept the designation of the shelf by inputting the shelf number.

  When there is a designation of a shelf whose shelf number is displayed on the display unit, that is, when the designation of a shelf is received from the shelves of the shelf number displayed in the work shelf display area, the portable terminal 20 stores the designation in the management apparatus 10 Based on the order file being placed and the location file (shelf file and shelf label issuance history file), for each ordered product placed on the designated shelf among the ordered products of the selected customer, It is displayed on the display unit so that the arrangement position of each ordered product and the customer who ordered each ordered product can be known. In other words, the control unit of the mobile terminal 20 orders the customer who ordered each ordered product in the region on the shelf schematic image corresponding to the arrangement position of each ordered product together with the shelf model image that schematically represents the shelf in the shelf image display area. Is controlled so as to display customer-specific information that can be specified, and the customer-specific product information display area is controlled to display the ordered product and quantity for each customer.

  For example, the management apparatus 10 stores the product file shown in FIG. 2, the shelf file shown in FIG. 4, the shelf label issue history file shown in FIG. 5, and the order file shown in FIG. When the customer B and the customer C are selected and the shelf with the shelf number “1” is designated, the portable terminal 20 displays the shelf image on the shelf image display area in the shelf image display area as shown in FIG. The customer identification information “A” for customer A and the customer identification information “B” for customer B are displayed in the area for column number “2” and column number “1”, and the area for column number “5” and column number “3”. Customer identification information “C” of customer C is displayed in the product information display area for each customer, “(A)“ aaa ”1”, “(B)“ aaa ”2”, “(C)“ ggg ” “One” is displayed. “(A)“ aaa ”1” represents one order of product “aaa” by customer A, and “(B)“ aaa ”2” represents two orders of product “aaa” by customer B “(C)“ ggg ”1 piece” represents one order of the product “ggg” by the customer C. Note that “shelf 1” in the upper part of the shelf image display area indicates that information on each shelf of the designated shelf (shelf with shelf number “1”) is displayed.

  That is, according to the shelf file shown in FIG. 4, the shelf label issue history file shown in FIG. 5, and the order file shown in FIG. The product “aaa” of the product code “490001” arranged in the number “2” and the column number “1” is ordered by the customer A and ordered by the customer B, and the column number “5”. One product “ggg” of the product code “490007” arranged in the column number “3” is ordered by the customer C. Accordingly, the mobile device 20 uses the management device 10 to store information (for example, customer number, order number, etc.) specifying the selected customer (customer A, customer B, customer C) and the designated shelf number “1”. The management apparatus 10 orders one product “aaa” with column number “2” and column number “1” by customer A, and also orders two products “customer B” with column number “ 5 ”, information indicating that one product“ ggg ”with the column number“ 3 ”has been ordered by the customer C is transmitted to the mobile terminal 20, and the mobile terminal 20 uses the information shown in FIG. ) Is displayed.

  As described above, the portable terminal 20 makes the management device display information displayed in the shelf-specific information display area (shelf image display area, customer-specific product information display area) by making an inquiry to the management device 10 after the shelf is specified. Before the shelf is designated, the necessary information (shelf file, shelf label issue history file, order file) is obtained and stored before the shelf is designated, and when the shelf is designated, Information to be displayed in the information display area for each shelf may be acquired based on the stored information.

  The store clerk confirms the information display area for each shelf displayed on the display unit of the portable terminal 20, and takes the products from the shelf while checking the ordered products for each customer and puts them in the basket for each customer. For example, in the case of the display as shown in FIG. 8A, the store clerk is installed at the display position (column number “2”, column number “1”) where the customer identification information “A” is displayed. Read the code (product code) on a shelf label. Further, the store clerk reads the code (order number) of the car label attached to the car for the customer A with the handy terminal. Note that the reading order of the product code of the shelf label and the order number of the basket label may be reversed.

  The mobile terminal 20 receives the product code and the order number from the handy terminal, and determines (inspects) whether the product at the display position (that is, the product “aaa”) is the order product of the customer A. Specifically, in the order file stored in the management apparatus 10, the control unit of the mobile terminal 20 correlates with the order number (that is, C0001) of the customer A and the product code (that is, the product code “ 490001 ") is stored, it is determined that the product at the display position is the order product of the customer A. Otherwise, it is determined that the product at the display position is not the order product of the customer A. . The portable terminal 20 notifies (displays or outputs sound) the determination result (inspection result). When it is determined that the product at the display position is the order product of the customer A, the store clerk takes out (collects) one product at the display position and puts it in the customer A basket. Similarly, the store clerk takes out two products (that is, the product “aaa”) at the display position (column number “2”, column number “1”) where the customer identification information “B” is displayed, and for the customer B The product of the display position (column number “5”, column number “3”) where the customer identification information “C” is displayed is taken out, and the product for customer C is taken out. Put it in the basket. The number of items to be taken out for each customer and each product can be confirmed in the product information display area for each customer.

  As described above, the mobile terminal 20 does not access the order file of the management apparatus 10 for inspection every time it receives a product code and an order number from the handy terminal, but in advance (for example, a customer is selected). Sometimes, the order information (specifically, the product code) of the selected customer is acquired from the management device 10 and stored, and when the product code and the order number are received from the handy terminal, they are stored. You may inspect based on the information. Alternatively, the portable terminal 20 acquires and stores the order file from the management device 10 in advance (for example, when the picking mode is set), and stores it when receiving the product code and the order number from the handy terminal. You may inspect based on the information.

  Moreover, the portable terminal 20 updates the display of a display part according to progress of picking. For example, when the control unit of the mobile terminal 20 receives the product code and the order number from the handy terminal and the inspection is completed as a correct product, the display of the information display area for each shelf is based on the product code and the order number. Update the content.

  For example, as shown in FIG. 8A, when the shelf-specific information display area is displayed, the display position where the customer identification information “A” is displayed (column number “2”, column number “1”). When the mobile phone 20 receives the product code of the shelf label installed in the card and the order number of the basket label attached to the basket for the customer A, the mobile terminal 20 uses the display contents of FIG. ) Display content. That is, when the mobile terminal 20 receives the above-described product code and order number, the inspection is OK (product match), so the customer specifying information “A” at the display position is deleted, and the product information display for each customer is displayed. In the area, “(A)“ aaa ”1” is deleted. That is, the mobile terminal 20 displays the information for each shelf according to the store clerk's work of taking one product “aaa” from the display position of the column number “2” and the column number “1” and putting it in the basket for the customer A. Update the display contents of the area.

  Similarly, when the shelf-specific information display area is displayed as shown in FIG. 8B, the display position (column number “2”, column number “1”) where the customer identification information “B” is displayed. ) And the order number of the label for the basket attached to the basket for the customer B are received from the display contents of FIG. Update the display content of c). Similarly, when the shelf-specific information display area is displayed as shown in FIG. 8C, the display position (column number “5”, column number “3”) where the customer identification information “C” is displayed. ) And the order number of the label for the basket attached to the basket for the customer C are received from the display contents of FIG. Update the display contents of d).

  Note that the mobile terminal 20 may update the display content of the shelf-specific information display area when the inspection is completed. Further, the portable terminal 20 may update the display contents of the information display area for each shelf when the inspection is completed and a predetermined time (a time corresponding to the time required for the store clerk to pick up the product and put it in the basket) has elapsed. . Moreover, the portable terminal 20 may update the display content of the information display area for each shelf when there is an instruction from a store clerk (for example, a predetermined operation on the portable terminal 20).

  For example, when the picking work for a certain shelf is completed, the control unit of the mobile terminal 20 updates the display content of the work shelf display area. For example, among the unfinished operations on the shelves with the shelf numbers “1”, “5”, and “6”, the shelf number “1” as shown in the shelf-specific information display areas of FIGS. When the work proceeds and the work for shelf number “1” is completed as shown in the information display area for each shelf in FIG. 8D, the mobile terminal 20 works as shown in FIG. Erase shelf number “1” in the shelf display area.

  FIG. 9A shows the display contents when the work of shelf number “1” is completed as shown in FIG. 8A and the store clerk specifies the shelf of shelf number “5”. Yes. FIG. 9B shows the display contents when the work of the shelf number “5” is completed. FIG. 9C shows the display contents when the work of the shelf number “5” is completed as shown in FIG. 9B and the store clerk specifies the shelf of the shelf number “6”. Yes. FIG. 9D shows the display contents when the work of the shelf number “6” is completed.

  When the picking work of a certain customer is completed, the mobile terminal 20 transmits a work completion notification including the order number of the customer's order to the management apparatus 10. For example, when the inspection of the order product “bbb” of the customer A is OK and the inspection of the order product “hhh” of the customer A is OK from the stage shown in FIG. When the work completion notification including the order number “C0001” of the customer A is transmitted to the management apparatus 10 and the inspection of the order product “hhh” of the customer C is OK, the mobile terminal 20 receives the order number of the customer C. A work completion notification including “C0003” is transmitted to the management apparatus 10. Further, from the stage shown in FIG. 9C, when the inspection of the order product “iii” of the customer B is OK, the mobile terminal 20 sends a work completion notification including the order number “C0002” of the customer B. It transmits to the management apparatus 10.

  In addition, the mobile terminal 20 may transmit a work completion notification to the management apparatus 10 when the work for each shelf is completed. For example, as shown in FIG. 9B, when the work of the shelf number “5” is completed, the mobile terminal 20 completes the work including the order number “C0001” of the customer A and the order number “C0003” of the customer C. The notification may be transmitted to the management apparatus 10. Alternatively, as illustrated in FIG. 9B, when the work of the shelf number “5” is completed, the mobile terminal 20 may transmit a work completion notification including the shelf number “5” to the management apparatus 10.

  The management apparatus 10 that has received the work completion notification from the mobile terminal 20 updates the value of the completion flag of the order file from “0 (incomplete)” to “1 (completed)”. For example, in the aspect of receiving the work completion notification including the order number, the management apparatus 10 updates the value of the completion flag of the order file corresponding to the order number received from the mobile terminal 20 from “0” to “1”. To do. For example, when receiving a work completion notification including the order number “C0001”, the management apparatus 10 updates the value of the completion flag corresponding to the order number “C0001” from “0” to “1”, and the order number “C0001”. When the work completion notification including “C0003” is received, the value of the completion flag corresponding to the order number “C0001” is updated from “0” to “1”, and the value of the completion flag corresponding to the order number “C0003” is updated. Is updated from “0” to “1”.

  Moreover, in the aspect which receives the work completion notification including the shelf number, the management device 10 refers to the arrangement position file (the shelf file and the shelf label issue history file), and any of the ordered products with a certain order number is a portable terminal. If it is placed on one of the shelves of the shelf number already received from 20, the value of the completion flag of the order file corresponding to the order number is updated from “0” to “1”. For example, when the management apparatus 10 receives a work completion notification including the shelf number “1” and then receives a work completion notification including the shelf number “5”, the value of the completion flag corresponding to the order number “C0001” Is updated from “0” to “1”, and the value of the completion flag corresponding to the order number “C0003” is updated from “0” to “1”.

  In addition, it may replace with the portable terminal 20 and a handy terminal may implement inspection, and may alert | report the inspection result. Even if the handy terminal carries out inspection and notifies the inspection result, the mobile terminal 20 uses the handy terminal to update the product code and order number in order to update the display on the display as the picking progresses. Receive.

  FIG. 10 is a flowchart for explaining an example of the operation of the picking system 1.

Step S10: The mobile terminal 20 is set to the picking mode. For example, the mobile terminal 20 displays a mode setting screen on the display unit, receives a picking mode setting from a store clerk, and is set to the picking mode.
Step S12: The mobile terminal 20 accepts selection of a customer to pick. For example, the mobile terminal 20 displays a customer selection screen on the display unit, and accepts selection of a customer to pick from a store clerk. Note that the mobile terminal 20 may generate an order list based on the order file stored in the management apparatus 10 and display the order list on the display unit prior to displaying the customer selection screen, or the display unit together with the customer selection screen. May be displayed.
Step S14: The mobile terminal 20 displays the shelf number of the shelf to be picked in the work shelf display area.
Step S16: The portable terminal 20 receives the designation by touching the shelf to be picked from the shelves of the shelf number displayed in the work shelf display area.
Step S18: The mobile terminal 20 displays the displayed products on the shelf with the shelf number specified in step S16 in the information display area for each shelf so that the display position, the ordered product name, and the number of orders can be known for each customer. Specifically, the mobile terminal 20 includes customers who ordered each ordered product in an area on the shelf schematic image corresponding to the arrangement position of each ordered product together with a shelf model image that schematically represents the shelf in the shelf image display area. Is controlled so as to display customer specific information that can be specified, and in the product information display area for each customer, the ordered product and the number of each customer are displayed.

Step S20: The handy terminal reads the code (product code) on the shelf label by the operation of the store clerk. The store clerk confirms the shelf-specific information display area displayed on the display unit of the mobile terminal 20 and determines the shelf label from which the product code is read.
Step S22: The handy terminal reads the order number of the basket label by the operation of the store clerk. The store clerk confirms the information display area for each shelf displayed on the display unit of the mobile terminal 20 and determines a basket label (basket) for reading the order number.
Step S24: The portable terminal 20 inspects the product code and the order number from the handy terminal. In the case of inspection NG (product mismatch), the process returns to step S20. In the case of inspection OK (product matching), the process proceeds to step S26.

Step S26: The mobile terminal 20 updates the display of the shelf-specific information display area (shelf image display area, customer-specific product information display area). Specifically, the mobile terminal 20 deletes the customer identification information of the product (display position) for which work has been completed in the shelf image display area, and deletes the corresponding information in the customer-specific product information display area.
Step S28: The portable terminal 20 determines whether or not a certain customer's work has been completed. When the work of a certain customer is completed, the process proceeds to step S30. If the work of a certain customer is not completed, the process proceeds to step S32.
Step S30: The value of the completion flag of the customer who has completed the work is set to completion. Specifically, the mobile terminal 20 transmits a work completion notification including the order number of the customer's order for which work has been completed to the management apparatus 10. The management apparatus 10 updates the value of the completion flag of the order file corresponding to the order number received from the mobile terminal 20 from “0 (incomplete)” to “1 (completed)”.
Step S32: The portable terminal 20 determines whether or not the work on the shelf designated in Step S16 is completed. If the work on the shelf has not been completed, the process returns to step S20. When the work on the shelf is completed, the process proceeds to step S34.
Step S34: The mobile terminal 20 updates the display of the work shelf display area. Specifically, the mobile terminal 20 deletes the shelf number of the shelf for which the work has been completed.
Step S36: The mobile terminal 20 determines whether or not the work on all the shelves displayed in Step S14 has been completed. If all the shelves have not been completed, the process returns to step S16. If all the shelves have been completed, this flowchart ends.

  As described above, according to the picking system 1, it is possible to efficiently pick up ordered products of a plurality of customers.

  The layouts of the work shelf display area and the shelf-specific information display area shown in FIGS. 7 to 9 are examples, and other layouts may be used. For example, the work shelf display area may be arranged on the right side of the shelf-specific information display area, or the work shelf display area and the shelf-specific information display area may be arranged vertically. Further, the mobile terminal 20 may display store layout information (for example, a layout diagram viewed from the top so that the position of each shelf in the store can be understood).

  Moreover, the display mode of the shelf-specific information display area shown in FIGS. 7 to 9 is an example, and other display modes may be used. In the example shown in FIGS. 7 to 9, shelf numbers are displayed in order of numbers (in ascending order from the top of the screen). However, considering the work route of picking work, specifically, shelf numbers are displayed according to distance. It may be displayed. For example, the shelf numbers may be displayed in ascending order starting from the start position (for example, backyard, cart storage) where the store clerk starts picking work. In the case of displaying the shelf numbers in the closest order, the picking system 1 displays in advance a database (for example, information on the arrangement position of the shelves, information on the distance between the shelves, and a pre-calculated display) that are necessary to display in the order of closeness Information on the display order according to the combination of shelves) may be stored.

  In the work shelf display area, the number of pickings placed on each shelf in association with the shelf number (when there are a plurality of orders for the same product, 1 may be counted, or the plurality may be counted. May be displayed.

  In the above embodiment, the mobile terminal 20 displays the shelf number in the work shelf display area, and is specified when one shelf number is designated from among the shelf numbers displayed in the work shelf display area. Although the information regarding the position of the ordered product on the shelf with one shelf number is displayed, the mobile terminal 20 has designated two or more shelf numbers from among the shelf numbers displayed in the work shelf display area. May display information relating to the position of the ordered product on each shelf of the specified two or more shelf numbers. In addition, when displaying the information regarding the position of the order goods in each shelf of two or more designated shelf numbers, the portable terminal 20 designates the shelf schematic image of each designated shelf as one shelf number. The shelf image image of all or a part of the designated shelves may be displayed in the shelf image display area by reducing the size of the shelf model image displayed in the case where there is. Alternatively, the mobile terminal 20 displays the shelf image images of all the designated shelves by allowing the shelf image display area to be scrolled instead of reducing the shelf schematic images of the designated shelves. Also good.

  In the above embodiment, the mobile terminal 20 displays the shelf number in the work shelf display area when the customer is selected by the store clerk, and further, the shelf from the shelf numbers displayed in the work shelf display area by the store clerk. When the number is specified, the information on the position of the ordered product on the shelf with the specified shelf number is displayed, but the information on the position of the ordered product on a certain shelf is displayed without specifying by the store clerk. It may be displayed. That is, the portable terminal 20 may not display the work shelf display area on the display unit. For example, when a customer is selected by a store clerk, the mobile terminal 20 determines a shelf number when a plurality of shelf numbers (the shelf number of a shelf on which any selected customer's order product is placed) are specified. The shelf numbers are extracted one by one in order of number, and the information on the position of the ordered product on the shelf with the extracted shelf number is displayed as in the case where it is designated by the store clerk. May sequentially display information on the position of the ordered product on the unfinished shelf. Note that the mobile terminal 20 may extract the shelf numbers in the order close to each other as described above, not in the order of the shelf numbers. Further, the mobile terminal 20 may extract the shelf number by two or more as described above.

  Further, in the above-described embodiment, the shelf file is created by manual input by a store clerk after the shelf label issued by the printer 40 is actually installed (attached) on the shelf or before the actual installation. They may be automatically created by other methods. For example, after the shelf label issued by the printer 40 is actually placed on the shelf, the inside of the store is imaged by a camera, and the shelf file is automatically generated by reading the two-dimensional color code (shelf label ID) on the shelf label. May be. The camera that images the inside of the store may be any camera that can supply imaging information (images) to the picking system 1. For example, a camera installed in a store (for example, a ceiling) may be used. A portable camera may be used (a camera mounted on the mobile terminal 20 may be used). In addition, when the shelf file is automatically generated, if a mark for recognizing each shelf or the position in the shelf is required (for example, when using a camera to be carried), for example, as a mark, A two-dimensional color code in which the shelf number and the column number are encoded may be installed in the first column of the column (the position of “◯” in FIG. 3).

  In the above embodiment, a shelf label is issued by the printer 40 and a shelf label is installed (attached) to each shelf. However, an electronic shelf label may be used. That is, the store clerk may read the product code displayed on the installed electronic shelf label instead of reading the product code issued and printed on the installed shelf label by the printer 40.

  Moreover, in the said embodiment, the management apparatus 10 is shelf shelf ID (refer FIG. 4) containing shelf label ID, shelf identification information (shelf number), in-shelf position information (column number and column number), shelf label ID, and The shelf label issue history file (see FIG. 5) including the product code is stored, but the management device 10 includes a product code, shelf identification information (shelf number), and in-shelf position information (column number and column number). May be stored. In the above embodiment, the shelf file and the shelf label issue history file are collectively referred to as an arrangement position file. However, the above-described product code, shelf identification information (shelf number), and in-shelf position information (column number and column number) ) May also be referred to as a location file.

  Moreover, in the said embodiment, the portable terminal 20 can specify the customer who ordered each ordered goods to the area | region on the shelf schematic image corresponding to the arrangement position of each ordered goods with the shelf schematic image which modeled the shelf. Although the customer identification information is displayed, instead of the shelf schematic image, customer identification information that can identify the customer who ordered each ordered product may be displayed in an area on the actually captured image. When displaying a shelf model image, by providing an operation unit that moves the shelf image display area in the horizontal direction (scroll display), even if the shelf is long in the horizontal direction, the shelf image from end to end of the display shelf is displayed. Can be displayed as For example, a button (object) corresponding to the scroll display may be arranged around the shelf image display area, or the scroll display may be assigned to the button provided on the casing of the mobile terminal 20.

  In the case of displaying customer identification information that can identify the customer who ordered each ordered product in an area on the captured image that is actually captured, the mobile terminal 20 includes a camera (imaging unit). When the store clerk images the shelf displayed in the work shelf display area with the camera of the mobile terminal 20, each display on the shelf image is displayed on the display unit of the mobile terminal 20 together with the captured image (hereinafter referred to as a shelf image). Customer identification information that can identify the customer who ordered each ordered product is displayed in the imaging area of the ordered product. In addition, the portable terminal 20 recognizes the imaging region of each ordered product based on, for example, a two-dimensional color code (shelf label ID) on the shelf label. That is, since the shelf label ID and the product code are associated with each other in the shelf label issue history file, the mobile terminal 20 accesses the management device 10 and associates with the product code of the product corresponding to each customer's ordered product. It is possible to identify a shelf label ID (i.e., shelf label) and to recognize an imaging region in a shelf image of the identified shelf label (i.e., product). In addition, on the display unit of the mobile terminal 20, an order product (an imaging area for an order product on a shelf image) or a shelf label for an order product (an imaging area for an order product shelf label on the shelf image) is colored. May be. For example, the shelf label of the ordered product may be displayed surrounded by a color. Further, when picking up a plurality of customers, a different color is used for each customer. That is, instead of symbols (“A”, “B”,...) As shown in FIG. 8 and the like, color types may be used as customer specifying information. Thereby, even when working with a plurality of customers, it is possible to easily grasp which products are ordered by which customers. In addition, when a plurality of customers order the same product (when the same product is the target of picking of a plurality of customers), for example, the shelf label of the product is displayed by each color corresponding to each order customer. It may be displayed so as to surround several times (for example, the outer side of the shelf label is surrounded by red and the outer side of red is further surrounded by blue). Thereby, it is possible to easily grasp that the product is ordered from each customer corresponding to each of a plurality of colors. In addition, in the aspect which displays a captured image instead of a shelf schematic image, every time the clerk moves with the mobile terminal 20 including the camera, the imaging range of the camera (the imaging content of the through image) changes. Each time the product is moved while imaging the product and the order image is captured, the order product (ordered product imaging area on the shelf image) or the shelf label of the order product (on the shelf image) The imaging area of the shelf label of the ordered product on the shelf image) is sequentially displayed in color.

  Moreover, although the said embodiment showed the example displayed on the shelf image displayed on the display part of the portable terminal 20 for the information of the goods which should be picked for every customer, it is not restricted to this. Information on products to be picked for each customer may be displayed on the display unit of the electronic shelf label arranged in the vicinity of the products on the display shelf for each product communicable with the access point 80. Specifically, when selecting a plurality of customers to pick on the display unit of the mobile terminal 20, the display unit of each electronic shelf label placed in the vicinity of each product ordered by at least one of the plurality of customers, The fact that the product has been ordered (that the product is a product to be picked) may be displayed in a manner that can identify the customer who ordered the product. For example, when customer A and customer B have ordered a certain product, information (for example, customer A is shown) that can identify each customer in a part (one area) of the display part of the electronic shelf label of the product. “A”, “B” indicating customer B, customer number of customer A, customer number of customer B, etc.) may be displayed. Moreover, you may make it show that the said goods were ordered by the customer A and the customer B by displaying in a display color (for example, the customer A is red, the customer B is yellow, etc.) for every customer. In the above case, the number of orders for each customer (the number to be picked) is also displayed. For example, when one customer A and two customers B order a certain product, “1” corresponding to “A” indicating the customer A is displayed on a part of the display part of the electronic shelf label of the product. “2 pieces” may be displayed and “2 pieces” may be displayed in association with “B” indicating the customer B. Alternatively, for example, “1” may be displayed with red letters indicating the customer A and “2” may be displayed with yellow letters indicating the customer B on a part of the display part of the electronic shelf label of the product. (Alternatively, “1” may be displayed in the red area indicating customer A, and “2” may be displayed in the yellow area indicating customer B). As a result, after selecting the customer, the store clerk finds the electronic shelf label displaying the information for identifying the customer and the number to be picked from the actual display shelf, and displays the contents displayed on the electronic shelf label. As a result, it is possible to confirm to which customer the number of products corresponding to the electronic shelf label needs to be picked, so that even a plurality of customers can pick up efficiently.

  In the above embodiment, as shown in the flowchart of FIG. 10, the shelf number is displayed in the work shelf display area (step S14), and then the shelf is designated (step S16). The shelf display and designation are not limited to the above example. For example, when a customer is selected (step S12), corresponding shelf numbers are sequentially displayed one by one according to a predetermined order (for example, in ascending order of shelf numbers), and information corresponding to the sequentially displayed shelf numbers (shelf A schematic image or the like) may be displayed in the information display area for each shelf. In this case, the operation of “designating a shelf (step S16)” is eliminated. When the picking operation for a certain shelf number is finished and “next” displayed on the mobile terminal 20 is pressed, for example, the next shelf number and information corresponding to the next shelf number are displayed in the information display area for each shelf. You may make it do. Further, the position in the store where the store clerk is working with the portable terminal 20 is grasped by the wireless communication function provided in the portable terminal 20, and the shelf number closest to the grasped store clerk position (the shelf number on which the picking operation has been completed). The information corresponding to the shelf number may be displayed. Also in this case, the operation of “designating a shelf (step S16)” is eliminated. Moreover, in the case of the aspect which grasps | ascertains the position of a store clerk by a radio | wireless communication function, as shown in FIG. 8, once a plurality of shelf numbers are displayed, and the shelf number nearest to the position of the grasped store clerk (the picking work is finished Information other than the shelf number of the shelf may be displayed.

  Moreover, you may make it display a shelf model image etc. in a shelf information display area, without displaying a shelf number in a work shelf display area. For example, when the store clerk selects a customer in front of an actual shelf (step S12 in FIG. 10), the position of the store clerk (that is, the shelf in front of the store clerk) is grasped and selected by the wireless communication function of the mobile terminal 20. It is determined whether or not the ordered customer has ordered a product on the shelf in front of the store clerk. If the selected customer orders the product on the shelf in front of the store clerk, picking information is displayed in the shelf image display area as shown in FIG. 8, and the selected customer is in the shelf in front of the store clerk. If no item is ordered, picking information is not displayed. That is, when the store clerk moves in the store and the destination shelf displays the customer's ordered product, information on the product to be picked such as the position of the ordered product on the shelf is displayed. The store clerk moves through the store, passes through the shelves where the information on the products to be picked is not displayed, performs picking work on the shelves on which the information about the products to be picked is displayed, and covers all shelves in the store. Thus, the entire picking operation is completed. This method is particularly effective in stores where the number of shelves is small.

  In the example shown in FIG. 8, the shelf number is displayed in the work display area for each shelf in addition to the work shelf display area. However, if the shelf number is displayed in at least one of the areas, the salesclerk Can grasp which shelf is the shelf on which the customer's order product is placed. For example, even if the shelf number is not displayed in the work shelf display area or the work shelf display area column itself is not displayed, the shelf schematic image or the actual shelf is captured in the work display area by shelf. As long as the shelf number is displayed together with the captured image, the store clerk can grasp which shelf the customer's ordered product is placed on.

  As mentioned above, although embodiment of this invention was explained in full detail with reference to drawings, the concrete structure is not restricted to this embodiment, The design etc. of the range which does not deviate from the summary of this invention are included. The following notes are disclosed regarding the picking system shown in the above embodiment.

(Appendix 1)
In a picking system for picking up products for each customer from a shelf on which products are placed based on orders of a plurality of customers,
An arrangement position file for storing position information for each product arranged on the shelf;
An order file that stores order information for each customer;
A selection means for selecting a customer to pick the product;
When a customer is selected by the selection means, based on the order file and the arrangement position file, each order product in the shelf in which each order product is arranged for the selected order product of each customer. And a display control means for controlling to display on the display unit so that the customer who ordered each ordered product can be understood.
(Appendix 2)
The location file is
As the position information, store the shelf identification information of the shelf in which each product is arranged, and the position information in the shelf of each product in the shelf,
The display control means includes
Based on the order file and the arrangement position file, control is performed to display the shelf identification information of the shelf on which the selected order product of the selected customer is arranged on the display unit, and the shelf identification information is displayed on the display unit. When there is a designation of the displayed shelf, based on the order file and the arrangement position file, for each ordered product arranged on the designated shelf among the selected customer ordered products The picking system according to claim 1, wherein the picking system is controlled so as to be displayed on the display unit so that a customer who ordered each ordered product and an arrangement position of each ordered product in the shelf can be understood.
According to the picking system, when a customer who picks a product (a customer who has received an order) is selected, shelf identification information of a shelf on which the selected product of the selected customer is placed is displayed on the display unit. In addition, when there is a designated shelf among them, for each ordered product placed on the designated shelf among the ordered products of the selected customer, the placement position of each ordered product in the shelf, and each Since it is displayed on the display unit so that the customer who ordered the ordered product can be understood, the ordered product can be collected more efficiently. For example, when a plurality of shelves (shelf identification information, for example, shelf numbers) are displayed as shelves to be picked during picking operations during store operations, they are crowded due to picking operations by customers and other store staff, etc. By picking up the shelf later, picking work can proceed from an uncrowded shelf.
(Appendix 3)
The display control means includes
The display unit displays customer specifying information that can specify the customer who ordered each ordered product in an area on the shelf schematic image corresponding to the arrangement position of each ordered product, along with the shelf schematic image that schematically represents the shelf. The picking system according to any one of supplementary notes 1 and 2, wherein
According to the above picking system, the customer identification information that can identify the customer who ordered each ordered product in the area on the shelf schematic image corresponding to the arrangement position of each ordered product is displayed on the display unit along with the schematic image of the shelf Therefore, it is possible to grasp at a glance which customer's ordered product is located and collect the ordered product more efficiently.
(Appendix 4)
Further comprising an imaging means,
The display control means includes
Along with the shelf image captured by the imaging means, control is performed to display on the display unit customer identification information that can identify the customer who ordered each ordered product in the imaging area of each ordered product on the shelf image. The picking system according to Supplementary Note 1 or Supplementary Note 2, which is characterized.
According to the above picking system, customer identification information that can identify the customer who ordered each ordered product is displayed on the display unit in the imaging area of each ordered product on the shelf image, along with the shelf image. Can see at a glance where is placed, and can collect orders more efficiently.
(Appendix 5)
The display control means includes
The picking system according to appendix 1 or appendix 2, wherein the display on the display unit is updated in accordance with the progress of picking.
According to the picking system, the display on the display unit is updated as the picking progresses, so that the ordered products can be collected more efficiently. For example, since it is possible to easily confirm the completion / non-completion of work on the display unit, there is no need to confirm the presence / absence of the ordered product in the basket, and the ordered product can be collected more efficiently.

  The program for executing each process of the picking system 1 of the present invention is recorded on a computer-readable recording medium, and the program recorded on the recording medium is read into the computer system and executed, thereby picking. You may perform the various process mentioned above which concerns on each process of the system 1. FIG. Here, the “computer system” may include an OS and hardware such as peripheral devices. Further, the “computer system” includes a homepage providing environment (or display environment) if a WWW system is used. The “computer-readable recording medium” means a flexible disk, a magneto-optical disk, a ROM, a writable nonvolatile memory such as a flash memory, a portable medium such as a CD-ROM, a hard disk built in a computer system, etc. This is a storage device.

  Further, the “computer-readable recording medium” is a volatile memory (for example, DRAM (Dynamic Random Access Memory) inside a computer system that becomes a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. )) As well as those that hold programs for a certain period of time. The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, what is called a difference file (difference program) may be sufficient.

  The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes designs and the like that do not depart from the gist of the present invention.

DESCRIPTION OF SYMBOLS 1 ... Picking system 10 ... Management apparatus 20 ... Portable terminal 30 ... POS (Point Of Sales) terminal apparatus 40 ... Printer 80 ... Access point 90 ... LAN

Claims (1)

In a picking system for picking up products for each customer from a shelf on which products are placed based on orders of a plurality of customers,
An arrangement position file for storing position information for each product arranged on the shelf;
An order file that stores order information for each customer;
A selection means for selecting a customer to pick the product;
When a customer is selected by the selection means, based on the order file and the arrangement position file, each order product in the shelf in which each order product is arranged for the selected order product of each customer. And a display control means for controlling to display on the display unit so that the customer who ordered each ordered product can be understood.

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