JP2013250995A - Commodity purchase support system, commodity purchase support method, and commodity purchase support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To increase satisfaction of a consumer when purchasing a commodity.SOLUTION: A customer terminal device 103 of a customer reproduces image data obtained by photographing a state that the customer tries on a commodity at a shop, accepts input of purchase request information for the commodity or a commodity substitute of the commodity tried on at the shop, and transmits the input purchase request information to a card company server 101. The card company server 101 receives the purchase request information transmitted from the customer terminal device 103, and based on the received purchase request information, executes settlement processing and transmits the purchase information to a shop terminal device 102 at the shop which deals with the commodity or the commodity substitute for the commodity concerned. The shop terminal device 102 receives the purchase information transmitted from the card company server 101.

Description

  The present invention relates to a product purchase support system, a product purchase support method, and a product purchase support program that support the purchase of products.

  For stores that produce and sell clothing (including companies and companies), it is desirable to minimize inventory. On the other hand, when purchasing products such as clothes, customers have a desire to try on a product they actually liked in a physical store rather than a virtual store, or to check the measurements. There was a problem of conflict.

  Also, customers often think that they want to buy after thinking carefully at home rather than making a decision immediately on the spot. On the other hand, in a store with a small inventory, because another customer purchased while thinking about the customer, it is often the case that the store is out of stock when making a purchase decision and visiting again.

  For this reason, in a store with a small stock, the customer purchases a product without considering it enough to worry about running out of stock, and sometimes regrets after becoming calm after the purchase. In addition, in stores where the stock is minimized, it is not possible to try on because there is no stock, and it is sometimes impossible to examine a favorite product.

  In order to solve such a dilemma, personal information including at least the customer's face data and body shape data possessed by the customer is stored by the terminal in response to, for example, a customer's request to try on specific clothing at a store. The face data and the body shape data are read from a portable storage medium or a database storing the data, and a try-on state where the customer has tried on the specific clothing is displayed on the display. With this display screen, order data suitable for the customer determined based on the customer's personal information is sent for the product data of the product for which the customer has decided to purchase. In the department that has received the order data, there is a technique for producing a specific product suitable for the customer based on the order data and delivering it to the customer side (see, for example, Patent Document 1 below).

  Conventionally, for example, in a shooting area, a try-on is photographed, the try-on specific data is input, the product specific data stored in the electronic tag attached to the product is read, and the photographed image data is used as the try-on specific data. The image data stored in the image database stored in association with the product specifying data and the product information obtained from the product information database storing the product information based on the product specifying data are edited as print data. There has been a technique for printing out print data (see, for example, Patent Document 2 below).

Japanese Patent Laid-Open No. 2004-133876 JP 2006-079143 A

  However, the conventional technique described in Patent Document 1 described above proposes a try-on system for reducing the expected production as much as possible, but it is only virtual try-on and cannot be actually tried on. For this reason, there is a problem that it is not possible to satisfy a customer's request to try on a product actually liked in an actual store, not a virtual store, or to confirm measurement.

  In addition, in the conventional technique described in Patent Document 2 described above, data that is tried on and photographed at an actual store is printed out, so that even if a product is tried on, it can only be confirmed from one side. there were. In addition, the conventional technique described in Patent Document 2 described above has a problem that it is difficult to grasp the actual wearing situation because it is difficult to understand the natural state of the fitting because a photographer is photographed like a photograph. It was.

  The present invention provides a product purchase support system, a product purchase support method, and a product purchase support program capable of improving customer satisfaction when purchasing a product in order to eliminate the above-described problems caused by the conventional technology. With the goal.

  In order to solve the above-described problems and achieve the object, a product purchase support system according to the present invention includes a card company server provided in a card company, a store terminal device provided in a store, and a customer terminal owned by a customer. Device and a product purchase support system connected via a network, wherein the customer terminal device is stored in a storage unit, and reproduces photographing data in which a situation where a customer tried on a product in the store is photographed, Accepting the input of purchase request information of a product tried on in the store or a substitute product of the product, and transmitting the input purchase request information to at least one of the card company server and the store terminal device, the card company server, Receiving the purchase request information transmitted from the customer terminal device, executing a settlement process based on the received purchase request information, and Based on the information, the purchase information is transmitted to a store terminal device of a store that handles the product or a substitute product of the product, and the store terminal device receives the purchase information transmitted from the card company server. To do.

  The product purchase support system according to the present invention is a product purchase in which a card company server provided in a card company, a store terminal device provided in a store, and a customer terminal device owned by a customer are connected via a network. In the support system, the customer terminal device receives photographing data in which a situation where a customer tried on a product in the store is photographed, reproduces the received photographing data, and the product tried on in the store or the product Accepting the input of the purchase request information for the substitute product, transmitting the input purchase request information to at least one of the card company server and the store terminal device, and the card company server transmitting the purchase request transmitted from the customer terminal device Information is received, settlement processing is executed based on the received purchase request information, and the product is processed based on the purchase request information. Transmits the purchase information to the shop terminal device of a store dealing with alternative products of the product, the shop terminal device, and wherein the receiving the purchase information transmitted from the card company server.

  In the product purchase support system according to the present invention as set forth in the invention described above, the shooting data is moving image data.

  In addition, the product purchase support system according to the present invention is characterized in that, in the above invention, the store terminal device specifies the type and size of the product to be shipped based on the received purchase information.

  In the product purchase support system according to the present invention as set forth in the invention described above, the store terminal device determines a shipping destination of the product to be shipped based on the received purchase information.

  The product purchase support method according to the present invention is a system in which a card company server provided in a card company, a store terminal device provided in a store, and a customer terminal device owned by a customer are connected via a network. A product purchase support method to be executed, wherein the customer terminal device reproduces photographed data that is stored in a storage unit of the customer terminal device and in which a situation where a customer tries on a product in the store is photographed, and the store Accepting the input of purchase request information of the product tried on or a substitute product of the product, and transmitting the input purchase request information to at least one of the card company server and the store terminal device, and the card company server The purchase request information transmitted from the terminal device is received, settlement processing is executed based on the received purchase request information, and the purchase request information is Zui and sends the store purchase information to the terminal device of a store dealing with alternative products of the product or the product, the shop terminal device, and wherein the receiving the purchase information transmitted from the card company server.

  The product purchase support method according to the present invention is a system in which a card company server provided in a card company, a store terminal device provided in a store, and a customer terminal device owned by a customer are connected via a network. A product purchase support method to be executed, wherein the customer terminal device receives photographed data in which a situation where a customer tried on a product is photographed in the store, reproduces the received photographed data, and the product tried on in the store Alternatively, it accepts input of purchase request information for a substitute product of the product, transmits the input purchase request information to at least one of the card company server and the store terminal device, and the card company server transmits from the customer terminal device Received purchase request information, execute a settlement process based on the received purchase request information, and based on the purchase request information, Serial sending the product or purchase information to the shop terminal device of a store dealing with alternative products of the product, the shop terminal device, and wherein the receiving the purchase information transmitted from the card company server.

  In addition, the product purchase support program according to the present invention reproduces, on the customer terminal device, photograph data stored in the storage unit of the customer terminal device, in which a situation where the customer tried on the product is photographed, and the store And receiving a purchase request information of a product tried on or a substitute product of the product, and executing a process of transmitting the input purchase request information to at least one of the card company server and the store terminal device.

  Further, the product purchase support program according to the present invention receives, on a customer terminal device, photographic data in which a situation where a customer tried on a product is photographed in a store, reproduces the received photographic data, and the product tried on in the store Alternatively, the present invention is characterized in that it receives an input of purchase request information for a substitute product of the product and executes a process of transmitting the input purchase request information to at least one of the card company server and the store terminal device.

In order to solve the above-described problems and achieve the object, a product purchase support system according to the present invention is owned by a card company server provided in a card company, a store terminal device provided in a store, and a customer. A customer terminal device and a product purchase support system connected via a network, wherein the product purchase support system is provided in the store for shooting a situation where a customer tried on a product in the store; Recording means for recording photographing data photographed by the photographing means on a recording medium carried by the customer, and the customer terminal device transmits a program for reproducing the photographing data from the card company server via the network. Download means for downloading and an execution program for executing the program downloaded by the download means. Means for receiving purchase request information of a product tried on in the store or a substitute product of the product from a display screen displayed by the executed program, and purchase request information input by the input unit Transmitting means to transmit to the card company server, the card company server receiving the purchase request information transmitted from the customer terminal device, the purchase request information received by the receiving means Payment processing execution means for executing payment processing based on the transmission request means, and transmission means for transmitting purchase information to a store terminal device of a store that handles the product or a substitute product of the product based on the purchase request information, The store terminal device includes purchase information receiving means for receiving purchase information transmitted from the card company server. And features.
Further, in the product purchase support system according to the present invention, in the above invention, when the store terminal device receives the purchase request information transmitted from the customer terminal device, the purchase request information is sent to the card company server. It is characterized by transmitting to.
In the product purchase support system according to the present invention as set forth in the invention described above, the shooting data is moving image data.
In the product purchase support system according to the present invention as set forth in the invention described above, the recording means records information relating to the product together with the photographing data.
In the product purchase support system according to the present invention as set forth in the invention described above, the recording medium is the mobile terminal device of the customer.
In the product purchase support system according to the present invention as set forth in the invention described above, the recording medium is an IC chip built in the customer's card.
Further, the product purchase support system according to the present invention is the above-described invention, wherein the store terminal device specifies the type and size of the product to be shipped based on the purchase information received by the purchase information receiving means. And shipping destination determination means for determining a shipping destination of the product based on the purchase information received by the purchase information receiving means.
Further, in the product purchase support method according to the present invention, a card company server provided in a card company, a store terminal device provided in a store, and a customer terminal device owned by a customer are connected via a network, and the store The product purchase provided with the imaging | photography means which image | photographs the condition where the customer tried on the product in the said store, and the recording means which records the imaging | photography data image | photographed by the said imaging | photography means on the recording medium which the said customer carries A product purchase support method for use in a support system, the download process for downloading the program for reproducing the photographing data to be executed by the customer terminal device from the card company server via the network, and downloading by the download process An execution step of executing the executed program, and the executed program An input step for receiving input of purchase request information of a product tried on in the store or a substitute product for the product from the displayed display screen, and transmission for transmitting the purchase request information input in the input step to the card company server A receiving step for receiving purchase request information transmitted from the customer terminal device, and a payment processing execution for executing payment processing based on the purchase request information received in the receiving step. A step of transmitting purchase information to a store terminal device of a store that handles the product or a substitute product of the product based on the purchase request information, and transmitting from the card company server to be executed by the store terminal device A purchase information receiving step for receiving the purchased purchase information.
Further, in the product purchase support method according to the present invention, in the above invention, the transmission step to be executed by the customer terminal device directly transmits from the customer terminal device to the card company server and from the customer terminal device. The purchase request information is transmitted via at least one of the routes transmitted to the card company server via the store terminal device.
Further, in the product purchase support program according to the present invention, a card company server provided in a card company, a store terminal device provided in a store, and a customer terminal device owned by a customer are connected via a network, and the store The product purchase provided with the imaging | photography means which image | photographs the condition where the customer tried on the product in the said store, and the recording means which records the imaging | photography data image | photographed by the said imaging | photography means on the recording medium which the said customer carries A product purchase support program used in a support system, wherein a download process for downloading a program for reproducing the shooting data from the card company server to the customer terminal device via a network is downloaded by the download process. An execution step of executing the program, and the executed program From the displayed display screen, an input step for receiving purchase request information of a product tried on at the store or a substitute product of the product, and the purchase request information input by the input step are transmitted to the card company server. And a payment process based on the purchase request information received by the reception process, and a reception process for receiving the purchase request information transmitted from the customer terminal device. Based on the purchase request information, a payment process execution step and a transmission step of transmitting purchase information to a store terminal device of a store that handles the product or a substitute product of the product are executed, and the store terminal device A purchase information receiving step of receiving purchase information transmitted from the card company server is executed.

  According to the product purchase support system, the product purchase support method, and the product purchase support program according to the present invention, since the customer can purchase a satisfactory product, the satisfaction of the customer regarding the purchase of the product There is an effect that the degree of improvement can be achieved.

It is explanatory drawing which shows the system configuration | structure of the goods purchase assistance system of embodiment concerning this invention. It is explanatory drawing which shows the hardware constitutions of the shop terminal device of embodiment concerning this invention. It is a block diagram which shows the functional structure of the shop terminal device of embodiment concerning this invention. It is explanatory drawing (the 1) which shows the hardware constitutions of the customer terminal device of embodiment concerning this invention. It is explanatory drawing (the 2) which shows the hardware constitutions of the customer terminal device of embodiment concerning this invention. It is a block diagram which shows the functional structure of the customer terminal device of embodiment concerning this invention. It is explanatory drawing which shows the hardware constitutions of the card company server of embodiment concerning this invention. It is a block diagram which shows the functional structure of the card company server of embodiment concerning this invention. It is explanatory drawing which shows an example of merchandise information DB. It is a flowchart (the 1) which shows the process sequence of the shop terminal device of embodiment concerning this invention. It is a flowchart which shows the process sequence of the customer terminal device of embodiment concerning this invention. It is a flowchart which shows the process sequence of the card company server of embodiment concerning this invention. It is a flowchart (the 2) which shows the process sequence of the shop terminal device of embodiment concerning this invention. It is explanatory drawing which shows an example of a fitting room. It is explanatory drawing which shows the example of a display screen for confirming the list of try-on results. It is explanatory drawing which shows the example of a display screen for confirming the try-on result with a moving image. It is explanatory drawing which shows the example of a display screen for confirming the list of try-on results.

  Exemplary embodiments of a product purchase support system, a product purchase support method, and a product purchase support program according to the present invention will be described below in detail with reference to the accompanying drawings.

(System configuration of product purchase support system)
First, a system configuration of a product purchase support system according to an embodiment of the present invention will be described. FIG. 1 is an explanatory diagram showing a system configuration of a product purchase support system according to an embodiment of the present invention.

  In FIG. 1, the product purchase support system according to the embodiment of the present invention includes a card company server 101, a store terminal device 102, and a customer terminal device 103. In the merchandise purchase support system, the card company server 101, the store terminal device 102, and the customer terminal device 103 are connected to a network 100 such as the Internet.

  The card company server 101 is provided in a card company that is a card issuer such as a credit card, and performs payment using the card (hereinafter referred to as “card payment”). The card company server 101 includes a customer database (DB) (not shown) that stores various data used for card payment.

  The customer DB stores customer information in association with the customer ID. The customer information includes customer identification information such as the customer's name, address, telephone number, gender, and email address of the customer terminal device 103. Customer information includes card information required for card settlement such as expiration date, usage limit, financial institution name used for payment, branch name, deposit type and account number. I remember it.

  The store terminal device 102 is provided in a store where the card payment of the card company server 101 can be used. The store apparatus also includes a product information DB (see FIG. 8) that stores product information related to products sold in the store. A store provided with the store terminal device 102 sells clothing and other clothing items as commodities. Further, the store may sell items that the customer wears or possesses other than clothing such as shoes and bags.

  The store is provided with a fitting room or an area where you can check the customer's situation (hereinafter referred to as “the customer trying on a product at the store”) in possession of the decorative items and the above items. Yes. This fitting room or area is provided with a photographing device such as a video camera for photographing a situation where a customer tries on a product in a store (see FIG. 2).

  The photographing apparatus is preferably a video camera that can photograph a moving image, but is not limited thereto. The photographing apparatus may be a digital still camera that photographs a still image, for example. In this case, it is preferable that the digital still camera that realizes the photographing apparatus has a continuous shooting function capable of shooting a plurality of shots (continuous shooting) per second, for example.

  In this embodiment, the imaging device is separate from the store terminal device 102 and is provided so as to be communicable with the store terminal device 102 with respect to the store terminal device 102. For this reason, the imaging device can be installed at a position separated from the store terminal device 102. Specifically, for example, the photographing device can be installed in a fitting room, and the store terminal device 102 can be installed in the backyard of the store.

  Specifically, for example, a photographing device is installed in each fitting room in a plurality of stores of the same series, and the plurality of photographing devices are connected to the same store terminal device 102 that controls the plurality of stores. May be. As described above, the number of photographing devices and the number of store terminal devices 102 are not necessarily the same, and a plurality of photographing devices can be managed by a smaller number of store terminal devices 102 than the number of the photographing devices. .

  Note that the photographing device may be provided integrally with the store terminal device 102. In this case, specifically, the store terminal device 102 and the photographing device can be realized by a dedicated device having a function as the store terminal device 102 and a photographing function, for example.

  In addition, the store is provided with a recording device that records photographing data photographed by the photographing device on a predetermined recording medium. The predetermined recording medium is a recording medium that can be carried by the customer, and can be realized by a mobile terminal device of the customer such as a mobile phone of the customer. In this case, the recording device can be realized by a computer device such as a personal computer capable of communicating with the customer's mobile terminal device and transmitting the photographing data to the customer's mobile terminal device.

  The predetermined recording medium can be realized by an IC chip 104a built in the customer's card 104 such as a credit card having an IC chip mounted thereon. In this case, the recording apparatus can be realized by a card reader / writer (see FIG. 2) capable of reading and writing data with respect to the IC chip 104a built in the customer's card 104.

  In this way, by recording the shooting data shot by the shooting device on a recording medium carried by the customer, unauthorized access to the store terminal device 102 or an operation error when the store terminal device 102 is connected to the network 100 is performed. It is possible to prevent customer personal information from leaking from the store terminal device 102 due to such reasons.

  The customer terminal device 103 can be realized by a customer mobile terminal device such as a customer mobile phone. The customer terminal device 103 can be a customer's mobile terminal device (customer terminal device 103) that realizes a predetermined recording medium. The customer terminal device 103 may be a personal computer provided with a card reader capable of reading data recorded on the IC chip 104a built in the customer's card 104.

(Hardware configuration of store terminal device 102)
Next, the hardware configuration of the store terminal apparatus 102 according to the embodiment of the present invention will be described. FIG. 2 is an explanatory diagram showing a hardware configuration of the store terminal apparatus 102 according to the embodiment of the present invention.

  In FIG. 2, a store terminal apparatus 102 according to an embodiment of the present invention includes a CPU 201, a ROM 202, a RAM 203, an HD (hard disk) 205, an HDD (hard disk drive) 204, and an FDD (floppy (registered trademark) disk. Drive) 206, FD (floppy disk) 207 as an example of a removable recording medium, video camera 208, network I / F (interface) 209, card reader / writer 210, IC chip 104a, and communication I / F211. The units 201 to 211 included in the store apparatus 101 are connected to each other by a bus 212.

  The CPU 201 controls the store terminal device 102 as a whole. The ROM 202 stores a program such as a boot program. The RAM 203 is used as a work area for the CPU 201. The HDD 204 controls data read / write with respect to the HD 205 according to the control of the CPU 201. The HD 205 stores data written under the control of the HDD 204.

  The FDD 206 controls reading / writing of data with respect to the FD 207 according to the control of the CPU 201. The FD 207 stores data written under the control of the FDD 206. In addition to the FD 207, a removable recording medium such as a CD-ROM (CD-RW), an MO, and a DVD (Digital Versatile Disk) may be used. In this case, instead of the FDD, a drive that reads / writes data according to the control of the CPU 201 is provided for these removable recording media.

  The video camera 208 includes a lens, an imaging element that photoelectrically converts light passing through the lens, an A / D conversion circuit that converts an analog electrical signal output from the imaging element into a digital electrical signal, and a digital electrical signal An image processing circuit that performs predetermined image processing to generate shooting data and an interface that outputs the generated shooting data are provided. Since the video camera 208 can be easily realized by using various known techniques, description thereof is omitted.

  The network I / F 209 is connected to the network 100 through a communication line, and is connected to an external device such as the card company server 101 and the customer terminal device 103 via the network 100. The network I / F 209 serves as an interface between the network 100 and the inside, and controls data input / output with external devices such as the card company server 101 and the customer terminal device 103.

  The shop terminal device 102 transmits the shooting data output from the video camera 208 to the customer's mobile terminal device via the network I / F 209, for example. The photographing data transmitted to the customer's mobile terminal device is recorded in a predetermined memory included in the customer's mobile terminal device by processing of the customer's mobile terminal device.

  The card reader / writer 210 can read information recorded in the IC chip 104a built in the customer's card 104 and record information on the IC chip 104a built in the customer's card 104. The output photographing data is recorded on the IC chip 104 a built in the customer's card 104. The card reader / writer 210 capable of reading and recording information with respect to the IC chip 104a can be easily realized by using a known technique, and thus description thereof is omitted.

  The communication I / F 211 is connected to the customer's mobile terminal device by wire or wirelessly, and transmits the shooting data output from the video camera 208 to the customer's mobile terminal device. The communication I / F 211 can be realized by a USB connector, for example. In this case, the communication I / F 211 and the customer's mobile terminal device are connected by wire via a USB cable. The communication I / F 211 may be realized by a wireless communication I / F such as Bluetooth (registered trademark).

(Functional configuration of store terminal apparatus 102)
Next, a functional configuration of the store terminal apparatus 102 according to the embodiment of the present invention will be described. FIG. 3 is a block diagram showing a functional configuration of the store terminal apparatus 102 according to the embodiment of the present invention. 3, the store terminal device 102 according to the embodiment of the present invention includes a photographing unit 301, a recording unit 302, a product information DB 303, a purchase information receiving unit 304, a product specifying unit 305, and a shipping destination determining unit. 306.

  The photographing unit 301 photographs a situation where a customer tries on a product in a store, and generates photographing data. In this embodiment, specifically, for example, the video camera 208 can realize a function as a photographing unit. The photographing unit 301 generates photographing data that combines an application for downloading a program for reproducing photographing data from the card company server 101 via the network 100.

  In addition, the photographing unit 301 generates photographing data including information that can identify a product tried on by a customer in a store. Information that can identify a product that a customer has tried on at a store can be, for example, a product ID. When photographing, a product ID may be input prior to photographing. Thereby, imaging | photography data and goods can be matched reliably. The merchandise ID is entered, for example, manually or by reading a barcode printed on a price tag attached to the merchandise.

  Furthermore, the imaging unit 301 generates imaging data including information that can identify a customer who tried on a product in a store. Information that can identify a customer who tried on a product at a store can be, for example, a customer ID assigned in advance. Specifically, for example, a card number such as a credit card can be used as the customer ID.

  When photographing, for example, a credit card is inserted into the card reader / writer 210 prior to photographing, and photographing is started after reading the customer ID. Thereby, imaging | photography data and a customer can be matched reliably.

  The recording unit 302 records shooting data shot and generated by the shooting unit 301 on a recording medium carried by the customer. In this embodiment, when the recording medium carried by the customer is realized by the mobile terminal device of the customer, specifically, for example, the network I / F 209 and the communication I / F 211, and the network I / F 209 and the communication I / F 211 are used. A function as the recording unit 302 can be realized by the CPU 201, the ROM 202, and the RAM 203 that control the transmission of shooting data by.

  In the product purchase support system, when the recording medium carried by the customer is realized by the IC chip 104a built in the customer's card 104, specifically, the function as the recording unit 302 is realized by the card reader / writer 210, for example. be able to.

  The product information DB 303 stores information on the product for each product. The product information DB 303 is created by, for example, a store clerk, and stores product information such as size, color, sales price, handling store name, product name, and inventory quantity in association with each product ID that can identify the product. Yes. In this embodiment, specifically, the function as the product information DB 303 can be realized by a memory such as the HD 205, for example.

  The purchase information receiving unit 304 receives the purchase information transmitted from the card company server 101. The purchase information indicates a product for which payment processing has been executed in the card company server 101, and that the payment processing for the product has been performed, and each time the payment processing is executed in the card company server 101, a store that sells the corresponding product. It is transmitted to the terminal device 102. In this embodiment, specifically, the function as the purchase information receiving unit 304 can be realized by the network I / F 209, for example.

  The product specifying unit 305 specifies the type and size of the product to be shipped based on the purchase information received by the purchase information receiving unit 304. The purchase information includes information such as a product ID that can specify a product (type, size, color, etc.) to be shipped. The purchase information is generated based on purchase request information generated based on various types of information included in the photographic data in the customer terminal device 103 that has reproduced the photographic data. As described above, since the shooting data includes information (product ID) that can identify the product that the customer tried on in the store, the product is specified in the purchase request information and the purchase information generated based on the shooting data. Possible information can be included.

  The shipping destination determining unit 306 determines the shipping destination of the product based on the purchase information received by the purchase information receiving unit 304. The purchase information includes information that can specify the shipping destination of the product, such as the customer's address. The purchase information is generated based on purchase request information generated based on various types of information included in the photographic data in the customer terminal device 103 that has reproduced the photographic data. As described above, since the shooting data includes information (customer ID) that can identify the customer who tried on the product in the store, the customer is included in the purchase request information and the purchase information generated based on the shooting data. Identifiable information can be included.

  In this embodiment, specifically, the functions as the product specifying unit 305 and the shipping destination determining unit 306 are realized by the CPU 201 executing a program stored in the ROM 202 while using the RAM 203 as a work area, for example. Can do.

(Hardware configuration of customer terminal device 103)
Next, a hardware configuration of the customer terminal device 103 according to the embodiment of the present invention will be described. FIGS. 4-1 and FIGS. 4-2 are explanatory drawings which show the hardware constitutions of the customer terminal device 103 of embodiment concerning this invention.

  FIG. 4A shows the hardware configuration of the customer terminal device 103 realized by the customer's mobile terminal device. FIG. 4B illustrates a hardware configuration of the customer terminal device 103 realized by a personal computer including a card reader capable of reading data recorded in the IC chip 104a built in the customer's card 104. .

  4A, the customer terminal device 103 realized by the customer's mobile terminal device includes a CPU 401, a ROM 402, a RAM 403, a display 404, a keyboard 405, a network I / F 406, a camera 407, and a microphone 408. And a speaker 409. Each component is connected by a bus 410.

  The CPU 401 controls the entire customer terminal device 103. The ROM 402 stores programs such as a boot program. The ROM 402 or RAM 403 is provided with a storage area for storing shooting data and the like. The RAM 403 stores shooting data and the like in a nonvolatile manner.

  The RAM 403 is used as a work area for the CPU 401. The display 404 displays a set mode (manner mode, drive mode, etc.) and various marks, icons, tool boxes, and the like indicating the reception state of radio waves, and is mainly realized by a liquid crystal display such as a TFT liquid crystal display.

  The keyboard 405 includes keys for inputting characters, numerical values, various instructions, and the like, and performs data input. A network I / F 406 is connected to the network 100 through a communication line, and manages an interface between the network 100 and the customer terminal device 103. The network I / F 406 controls data input / output with the store terminal device 102 via the network 100.

  The camera 407 captures a subject to be photographed by operating the keyboard 405, and generates image data such as a still image. The generated image data is stored in the RAM 403 or the like. The microphone 408 inputs voice data obtained by analog / digital conversion of the user's voice, and the speaker 409 outputs voice obtained by digital / analog conversion of voice data transmitted from the other party.

  4B, a customer terminal device 103 realized by a personal computer having a card reader capable of reading data recorded on an IC chip 104a built in the customer's card 104 includes a CPU 411, a ROM 412, and a RAM 413. An HDD 414, an HD 415, an FDD 416, an FD 417 as an example of a removable recording medium, a display 418, a keyboard 419, a mouse 420, a scanner 421, a network I / F 422, and a card reader 423. ing. Each component is connected by a bus 424.

  The CPU 411 controls the entire personal computer. The ROM 412 stores a program such as a boot program. The RAM 413 is used as a work area for the CPU 411. The HDD 414 controls data read / write with respect to the HD 415 according to the control of the CPU 411. The HD 415 stores data written under the control of the HDD 414.

  The FDD 416 controls reading / writing of data with respect to the FD 417 according to the control of the CPU 411. The FD 417 stores data written under the control of the FDD 416. As the removable recording medium, in addition to the FD 417, a CD-ROM (CD-RW), MO, DVD (Digital Versatile Disk), or the like may be used.

  The display 418 displays a window (browser) regarding data such as a document, an image, and function information as well as a cursor, an icon, and a tool box. The display 418 displays various display screens for confirming the usage details. Specifically, the display 418 can be realized by, for example, a CRT, a TFT liquid crystal display, a plasma display, or the like.

  The keyboard 419 includes keys for inputting characters, numerical values, various instructions, and the like, and performs data input. The mouse 420 performs cursor movement, range selection, window movement, size change, and the like. A trackball, a joystick, or the like may be used instead of or in addition to the mouse 420 as long as it has a similar function as a pointing device.

  The scanner 421 optically reads an image. The network I / F 422 is connected to the network 100 through a communication line, and is connected to an external device through the network 100. The network I / F 422 serves as an interface between the network 100 and the inside, and controls data input / output with the store terminal apparatus 102 via the network 100.

  The card reader 423 reads photographing data recorded on the IC chip 104 a built in the customer's card 104. The card reader 423 reads various data recorded on the IC chip 104a built in the customer's card 104 in addition to the image data. The card reader 423 includes an antenna for transmitting and receiving radio waves for communication with the IC chip 104a built in the customer's card 104.

(Functional configuration of customer terminal device 103)
Next, a functional configuration of the customer terminal device 103 according to the embodiment of the present invention will be described. FIG. 5 is a block diagram showing a functional configuration of the customer terminal apparatus 103 according to the embodiment of the present invention. 5, the customer terminal device 103 according to the embodiment of the present invention includes a data reading unit 501, a data storage unit 502, a data reproduction unit 503, a program download unit (download unit) 504, and a program execution unit ( An execution unit) 505, an input unit 506, a display unit 507, and a purchase request information transmission unit (transmission unit) 508.

  The data reading unit 501 reads image data recorded on the IC chip 104 a built in the customer's card 104. In this embodiment, specifically, the function as the data reading unit 501 can be realized by the card reader 423, for example. The data reading unit 501 is required when a predetermined recording medium is realized by the IC chip 104a built in the customer's card 104, and can be omitted when the predetermined recording medium is realized by the customer's portable terminal device. .

  The data storage unit 502 stores the data read by the data reading unit 501 and stored in the IC chip 104a built in the customer's card 104 or the customer's portable terminal device. The data stored in the data storage unit 502 includes shooting data. In this embodiment, when the customer terminal device 103 is realized by the customer's mobile terminal device, specifically, the function as the data storage unit 502 can be realized by the ROM 402 or the RAM 403, for example.

  Further, in this embodiment, when the customer terminal device 103 is realized by a personal computer equipped with a card reader capable of reading data recorded on the IC chip 104a built in the customer's card 104, specifically, For example, the function as the data storage unit 502 can be realized by the ROM 412, the RAM 413, the HD 415, or the FD 417, for example.

  The data reproduction unit 503 reproduces the data read by the data reading unit 501 or the data stored in the data storage unit 502. Since the shooting data is combined with an application for downloading a program for playing back shooting data from the card company server 101 via the network 100, the above-mentioned application is used when the data playback unit 503 plays back data. Download is required.

  The program download unit (download unit) 504 downloads a program for reproducing the shooting data from the card company server 101 via the network 100 in accordance with the application combined with the shooting data. In this embodiment, when the customer terminal device 103 is realized by the customer's mobile terminal device, specifically, the function as the program download unit 504 can be realized by the network I / F 406, for example.

  Further, in this embodiment, when the customer terminal device 103 is realized by a personal computer equipped with a card reader capable of reading data recorded on the IC chip 104a built in the customer's card 104, specifically, For example, the function as the program download unit 504 can be realized by the network I / F 422.

  A program execution unit (execution unit) 505 executes the program downloaded by the program download unit 504. In this embodiment, when the customer terminal device 103 is realized by the customer's mobile terminal device, specifically, the program stored in the ROM 402 is executed by the CPU 401 while the RAM 403 is used as a work area, for example. The function as the execution unit 505 can be realized.

  Further, in this embodiment, when the customer terminal device 103 is realized by a personal computer equipped with a card reader capable of reading data recorded on the IC chip 104a built in the customer's card 104, specifically, For example, the function as the program execution unit 505 can be realized by executing the program stored in the ROM 412 by the CPU 411 while using the RAM 413 as a work area.

  By executing the program downloaded by the program download unit 504 by the program execution unit 505, the data reproduction unit 503 can reproduce the data. By reproducing the data by the data reproducing unit 503, the photographing data is displayed on the display unit 507. In this embodiment, when the customer terminal device 103 is realized by a customer's mobile terminal device, specifically, the function as the display unit 507 can be realized by the display 404, for example.

  Further, in this embodiment, when the customer terminal device 103 is realized by a personal computer equipped with a card reader capable of reading data recorded on the IC chip 104a built in the customer's card 104, specifically, For example, the function as the display unit 507 can be realized by the display 418, for example.

  The input unit 506 accepts input of purchase request information of a product tried on at a store or a substitute product of the product from a display screen displayed by a program executed by the program execution unit 505. The substitute product can be a product similar to a product tried on in a store. The substitute product can be a product having the same function as a product tried on in a store, for example.

  Specifically, for example, when a product tried on at a store is a spring jacket, another spring jacket having a similar shape and color can be used as a replacement product. Specifically, for example, when a product tried on at a store is a spring jacket, a thin coat or a windbreaker may be used as a substitute product.

  More specifically, for example, when a product tried on at a store is a Boston bag, another Boston bag having a similar shape, color, capacity, or the like can be used as a substitute product. Specifically, for example, when a product tried on in a store is a Boston bag, a day pack, a tote bag, a bag with a caster, or the like may be used as a substitute product.

  The input unit 506 can be realized by, for example, a “purchase” key or a “reservation” key displayed on the display unit 507 when reproducing shooting data. When the “purchase” key is operated, the customer terminal device 103 generates purchase request information for the product being reproduced.

  The purchase request information includes information that can specify a product or a replacement product of the product, information that indicates that a product or a replacement product of the product is purchased, and information that can specify a customer to be purchased. Information (hereinafter referred to as “purchased product specifying information”) that can specify a product or a substitute product of the product is included in the photographing data. The purchase request information is generated based on the shooting data.

  Further, the customer terminal device 103 may generate reservation request information for requesting the storage of the product being reproduced when the “reservation” key is operated. The reservation request information includes information for determining a time limit for keeping the product. The time limit for keeping the product is, for example, one day after the reservation request information is transmitted.

  In this embodiment, when the customer terminal device 103 is realized by the customer's mobile terminal device, specifically, the function as the input unit 506 can be realized by the keyboard 405, for example. Further, in this embodiment, when the customer terminal device 103 is realized by a personal computer equipped with a card reader capable of reading data recorded on the IC chip 104a built in the customer's card 104, specifically, For example, the function as the input unit 506 can be realized by the keyboard 419 or the mouse 420, for example.

  The purchase request information transmission unit 508 transmits the purchase request information input by the input unit 506 to the card company server 101. In this embodiment, when the customer terminal device 103 is realized by a customer's mobile terminal device, specifically, the function as the purchase request information transmission unit 508 can be realized by the network I / F 406, for example.

  Further, in this embodiment, when the customer terminal device 103 is realized by a personal computer equipped with a card reader capable of reading data recorded on the IC chip 104a built in the customer's card 104, specifically, For example, the function as the purchase request information transmission unit 508 can be realized by the network I / F 422.

(Hardware configuration of card company server 101)
Next, a hardware configuration of the card company server 101 according to the embodiment of the present invention will be described. FIG. 6 is an explanatory diagram showing a hardware configuration of the card company server 101 according to the embodiment of the present invention.

  6, the card company server 101 according to the embodiment of the present invention includes a CPU 601, a ROM 602, a RAM 603, an HDD 604, an HD (hard disk) 605, an FDD 606, and an FD 607 as an example of a removable recording medium. And a network I / F 608. The units 601 to 608 included in the card company server 101 are connected to each other by a bus 609.

  The CPU 601 controls the card company server 101 as a whole. The ROM 602 stores programs such as a boot program. The RAM 603 is used as a work area for the CPU 601. The HDD 604 controls reading / writing of data with respect to the HD 605 according to the control of the CPU 601. The HD 605 stores data written under the control of the HDD 604.

  The FDD 606 controls reading / writing of data with respect to the FD 607 according to the control of the CPU 601. The FD 607 stores data written under the control of the FDD 606. In addition to the FD 607, the removable recording medium may be a CD-ROM (CD-RW), MO, DVD (Digital Versatile Disk), or the like.

  The network I / F 608 is connected to the network 100 through a communication line, and is connected to an external device such as the store terminal device 102 and the customer terminal device 103 via the network 100. The network I / F 608 controls an interface between the network 100 and the inside, and controls data input / output between the card company server 101, the store terminal device 102, and the customer terminal device 103.

(Functional configuration of the card company server 101)
Next, a functional configuration of the card company server 101 according to the embodiment of the present invention will be described. FIG. 7 is a block diagram showing a functional configuration of the card company server 101 according to the embodiment of the present invention. 7, the card company server 101 according to the embodiment of the present invention includes a purchase request information receiving unit (receiving unit) 701, a payment processing executing unit 702, and a purchase information transmitting unit (transmitting unit) 703. ing.

  The purchase request information receiving unit 701 receives the purchase request information transmitted from the customer terminal device 103. In this embodiment, specifically, the function as the purchase request information receiving unit 701 can be realized by the network I / F 608, for example.

  The payment process execution unit 702 executes the payment process based on the purchase request information received by the purchase request information reception unit 701. The payment processing execution unit 702 executes the payment processing based on the purchase request information and information stored in the customer DB included in the card company server 101. Since the payment processing for card payment is well known, the description thereof is omitted. In this embodiment, specifically, the function as the settlement process execution unit 702 can be realized by executing the program stored in the ROM 602 by the CPU 601 while using the RAM 603 as a work area, for example.

  Based on the purchase request information, the purchase information transmission unit 703 transmits the purchase information to the store terminal device 102 of the store that handles the product or a substitute product of the product. In this embodiment, specifically, the function as the purchase information transmission unit 703 can be realized by the network I / F 608, for example.

(Example of product information DB 303)
Next, an example of the product information DB 303 will be described. FIG. 8 is an explanatory diagram showing an example of the product information DB 303. In FIG. 8, the product information DB 303 stores product information such as size, color, sales price, handling store name, product name, and inventory quantity in association with each product ID. If the handling store name is, for example, a store that develops a chain, information on another store that handles the same product may be stored together. The stock quantity is updated as appropriate every time a product is sold or at a predetermined timing such as at the end of business.

(Processing procedure of store terminal device 102)
Next, a processing procedure of the store terminal apparatus 102 according to the embodiment of the present invention will be described. FIG. 9 is a flowchart showing a processing procedure of the store terminal apparatus 102 according to the embodiment of the present invention. In the flowchart of FIG. 9, first, an input of a product ID to be tried on is received (step S901).

  Next, it waits until imaging is completed (step S902: No). In step S902, for example, when a predetermined operation is performed on the video camera 208, it is determined that shooting has been completed. If it is determined in step S902 that shooting has been completed (step S902: Yes), shooting data is generated and the generated shooting data is recorded (step S903). In step S903, the generated photographing data is recorded on the IC chip 104a built in the customer's portable terminal device or the customer's card 104.

  Then, the product information of the photographed product and the substitute product information of the product are extracted from the product information DB (step S904), and the extracted product information and substitute product information are stored in the customer's mobile terminal device or the customer's card 104. Recording is performed on the IC chip 104a (step S905), and a series of processing ends.

(Processing procedure of customer terminal device 103)
Next, a processing procedure of the customer terminal device 103 according to the embodiment of the present invention will be described. FIG. 10 is a flowchart showing a processing procedure of the customer terminal device 103 according to the embodiment of the present invention. The process shown in FIG. 10 is executed when a predetermined input operation related to browsing of photographing data is performed on the customer terminal device 103.

  In the flowchart of FIG. 10, first, it is determined whether or not a program for reproducing captured data has been downloaded (step S1001). If the program has been downloaded (step S1001: Yes), the process proceeds to step S1003. If the program has not been downloaded (step S1001: No), the card company server 101 is accessed to download the corresponding program (step S1002).

  It waits until the program data is read by downloading (step S1003: No), and when it is read (step S1003: Yes), the read program data is stored in the customer terminal device 103 or the IC chip 104a mounted on the customer's card. Is stored in a predetermined memory (step S1004).

  Next, it is determined whether or not an instruction to reproduce the photographic data has been issued (step S1005). If there is an instruction to reproduce (step S1005: Yes), the IC chip 104a mounted on the customer terminal device 103 or the customer's card is used. A reproduction process for reproducing the stored shooting data is performed (step S1006).

  It is determined whether or not a purchase request has been input during the reproduction process (step S1007). If no purchase request has been input (step S1007: No), the process returns to step S1005 to determine whether or not an instruction to reproduce the photographic data has been issued. Judging. On the other hand, when a purchase request is input (step S1007: Yes), purchase request information is created (step S1008), and the created purchase request information is transmitted to the card company server 101 (step S1009).

  On the other hand, in step S1005, if there is no instruction to reproduce the photographic data (step S1005: No), it is determined whether or not there has been an end instruction to end the process by stopping (step S1010). When there is no end instruction (step S1010: No), the process proceeds to step S1007. If there is an end instruction (step S1010: Yes), a series of processing ends.

(Processing procedure of the card company server 101)
Next, a processing procedure of the card company server 101 according to the embodiment of the present invention will be described. FIG. 11 is a flowchart showing a processing procedure of the card company server 101 according to the embodiment of the present invention.

  In the flowchart of FIG. 11, first, the process waits until the purchase request information transmitted from the customer terminal device 103 is received (step S1101: No). When purchase request information is received (step S1101: Yes), a settlement process is performed (step S1102). In step S1102, card payment based on the card number is performed. Although illustration is omitted, when the settlement process is completed, a settlement completion notification indicating that the settlement is completed may be transmitted to the corresponding customer terminal device 103.

  Next, purchase information is created based on the purchase request information received in step S1101: Yes (step S1103), the created purchase information is transmitted to the corresponding store terminal device 102 (step S1104), and a series of processing is performed. finish.

  Although not shown in FIG. 11, prior to the settlement process in step S1102, the product information DB may be searched to check whether the corresponding product is in stock. As a result, the settlement process is performed only for the products for which inventory is secured, and the products can be reliably delivered to the customer.

(Processing procedure of store terminal device 102)
Next, a processing procedure of the store terminal apparatus 102 according to the embodiment of the present invention will be described. FIG. 12 is a flowchart showing a processing procedure of the store terminal apparatus 102 according to the embodiment of the present invention. The process shown in FIG. 12 is performed in parallel with the process shown in FIG.

  In the flowchart of FIG. 12, first, it waits until the purchase information transmitted from the card company server 101 is received (step S1201: No). When the purchase information is received (step S1201: Yes), the product is specified based on the received purchase information (step S1202), and the shipping destination is specified based on the received purchase information (step S1203). Terminate the process.

  The processing order of step S1202 and the processing of step S1203 may be reversed. That is, after determining the shipping destination based on the received purchase information, the product may be specified based on the received purchase information.

  The result of the process shown in FIG. 12 is output to, for example, a predetermined distribution center or a product manufacturing factory. Thus, based on the purchase request information received from the customer terminal device 103, the specified product and the shipping destination can be transmitted to the corresponding department without any human work on the way. Arrangements can be made to ensure delivery to the customer.

  Next, the overall flow in the product purchase support system of this embodiment will be described. In the product purchase support system, the following procedures are performed in the order of the store, the customer's home, and the card company.

(Procedure at the store)
In the product purchase support system, first, the following procedure is performed at a store. At the store, a customer visits a store that is a member of the product purchase support system, and brings a favorite product to the fitting room to try on. When trying on, the customer ID is entered first. The customer ID is input by inserting a card such as a credit card into the card reader / writer 210 provided in the store terminal device 102 (or installed in the store).

  Next, a “try-on shooting” button (see FIG. 13) provided on the video camera 208 or connected to the video camera 208 is pressed. As a result, the video camera 208 starts shooting. The video camera 208 is provided so that a customer in the fitting room can be photographed at an angle of 360 degrees.

  FIG. 13 is an explanatory diagram showing an example of a fitting room. In FIG. 13, the fitting room 1300 is provided with video cameras 208 at the four corners of the fitting room 1300. Thereby, the customer in the fitting room 1300 can be photographed at an angle of 360 degrees. Shooting data shot by each video camera 208 is subjected to predetermined image processing, and then recorded on an IC chip 104 a built in the customer's card 104 inserted into the card reader / writer 210.

  The arrangement of the video camera 208 in the fitting room 1300 is not limited to this. For example, a rail that circulates around the fitting room 1300 may be provided, and the video camera 208 may be moved along the rail so that the customer in the fitting room 1300 can be photographed at an angle of 360 degrees. The video camera 208 in the fitting room 1300 starts shooting when the “trying shooting” button 1301 is operated.

  When shooting with the video camera 208, guide information for assisting the posing of the customer (photographer) may be notified. The guide information is preferably information that prompts the customer to take a plurality of patterns of poses or actions so that the product tried on by the customer can be confirmed from various angles.

  Specifically, for example, when the “try-on shooting” button 1301 is operated, “stand toward the camera and rest for 5 seconds. (Refer 5 seconds later.) (Return time (for example, 2) Turn (after a second)) (Please squat after the time required to turn (for example, after about 4 seconds) ...) Notify guide information to guide. The guide information can be audio information, for example.

  Further, for example, a monitor may be provided in the fitting room 1300, and image information displayed on the monitor may be used as guide information. When the guide information is image information, the contents and order of a series of poses may be guided in advance. Furthermore, it is good also as guide information which combined both audio | voice information and the image information displayed on the monitor in the fitting room 1300. FIG.

  In this way, by informing the customer (photographer) of the guide information for inducing posing, a useful image can be taken when examining the state and appearance of the product such as clothes that the customer has tried on. In addition, it is difficult for a 360 degree movie to be captured with a still image or a simple movie taken from only one direction. Can be realized easily and reliably.

  The contents and order of a series of poses guided by the guide information are preferably unified in all stores where the product purchase support system of this embodiment is introduced. By unifying the contents and order of a series of poses guided by the guide information, even if different products are tried on at different stores, the tried-on products can be compared under the same or equivalent conditions.

  The photographic data is temporarily stored in a predetermined memory provided in the customer terminal device 103 or the like before being recorded on the IC chip 104a built in the customer's card 104, and after the photographic data is confirmed by the customer, the IC chip 104a. You may make it memorize. In this case, an operation key for executing recording on the monitor and the IC chip 104a is provided in the fitting room 1300. As a result, the customer can record, on the IC chip 104a, only the shooting data of the product he / she likes after trying it on.

  In this way, it is possible to determine whether or not the product is to be sufficiently considered for purchase by trying it on at the store and showing the photographed data obtained by photographing the tried-on state to the customer on the monitor at the store. If further examination is desired, the photographed data is recorded in the IC chip 104a, thereby making it possible to reduce returns and exchanges due to size differences after the actual purchase.

  In addition, after taking the shooting data of the situation tried on in the store and considering it, it is possible to purchase from a place other than the store, so that even if the customer does not have cash, he likes it. You can purchase the goods. As a result, sales opportunities on the store side can be expanded and sales promotion can be promoted.

  Furthermore, by using a dedicated card for the product purchase support system, instead of using a credit card for reading the customer ID and recording the shooting data, the customer liked it even if he did not have a credit card when trying on the card. The product can be purchased. As a result, sales opportunities on the store side can be further expanded, and the effect of promoting sales can be expected.

  Specifically, for example, when a student who does not have a large amount of cash finds a product he / she likes at a store he / she visits, he / she only needs to know the credit card number at the store, so he / she can call the parent / etc. By confirming the card number, the photographed data can be taken home using the product purchase support system. In this case, since the parent or the like who pays can finally determine whether or not to actually purchase, it does not lead to abuse of the card.

  Further, since the store side can expect customers to visit the store for the service of the product purchase support system, the sales opportunities on the store side can be expanded and sales can be promoted. In addition, by building a system that manages information related to the photographed data among the photographed data at a dedicated data management company, etc., products that are suitable for use with purchased products (for example, accessories suitable for clothes) Can be promoted.

(Procedure at customer's home)
In the product purchase support system, the following procedure at the customer's home is performed after the procedure at the store. The customer who recorded the shooting data returns from shopping, logs in to a service site of a product purchase support system operated by a card company or the like from a PC at home or the like, and displays a predetermined display screen for confirming a try-on result.

  FIG. 14 is an explanatory diagram showing an example of a display screen for confirming a list of try-on results. In FIG. 14, the display screen 1400 shows a list of products that the customer has tried on. On the display screen 1400, a list of products is displayed on one sheet for each predetermined period, for example, for each date of trying on. The list of products tried on another day can be changed to a list of desired dates by selecting a tab of a sheet different from the sheet being displayed.

  In the list of products that have been tried on, the respective try-on results displayed on each sheet are shown as still images. The display screen 1400 can be reproduced as a moving image by selecting a try-on result of a desired product from the try-on results indicated by the still image.

  FIG. 15 is an explanatory diagram illustrating an example of a display screen for confirming a try-on result with a moving image. In FIG. 15, the display screen 1500 displays a situation when trying on a product for which playback with a moving image is specified. In addition, the display screen 1500 shows detailed information 1501 about the product being played back as a moving image. By operating the display screen 1500 by clicking a “START” key 1502 or the like, the situation when the product is tried on can be reproduced as a moving image.

  On a display screen 1500 that individually displays the situation when trying on a product, a “SHOPPING” key 1503 for declaring the purchase of the product is displayed. The customer confirms the situation when trying on the product reproduced in the moving image, and operates the “SHOPPING” key 1503 when there is an intention to purchase the product.

  In the product purchase support system of this embodiment, when an operation indicating purchase intention such as the “SHOPPING” key 1503 is performed, a production request is made to the company or company that produces and sells the corresponding product. Is done. As a result, the store side can sell products that the customer of the size that suits the customer likes without reducing the inventory as much as possible without having excessive inventory.

  Thus, by reproducing the shooting data at the customer's home, the customer can reconfirm the product that the customer tried on based on the shooting data displayed on the display screen 1400. Further, by reproducing the photographed data at the customer's home, for example, a try-on situation can be confirmed by a plurality of persons such as family members. Further, for example, like a friend, it can be transmitted to the customer terminal device 103 (or a general computer) other than the housemate, and the confirmation of the tried-on situation can be requested.

  Also, by playing back the shooting data at the customer's home, when checking the try-on result, the customer's own clothes image, fashion magazine photo, etc. are captured and the combined state with the shooting data is checked. be able to. The combined data can be utilized for customer behavior management, for example, by storing the combined data and memo information such as when, where, and who met. In this way, it can be used for a fashion check so that the same friend can be prevented from continuously meeting in the same clothes.

  FIG. 16 is an explanatory diagram illustrating an example of a display screen for confirming a list of try-on results. In FIG. 16, the display screen 1600 displays a list of items that have been tried on, rather than a try-on situation. Further, on the display screen 1600, detailed information of the product is shown for each product that has been tried on. Further, the display screen 1600 shows operation keys 1601 and 1602 for designating whether to “purchase” or “reserve” for each product.

  On the display screen 1600, the “reservation” key 1601 may be displayed only for stores or products for which reservation is possible. Further, when the “reservation” key 1601 is operated, the expiration date is preferably limited to 24 hours after the “reservation” key 1601 is operated. Accordingly, an opportunity to purchase a reserved product can be given to other customers who desire the product while considering a customer who is considering whether or not to purchase the product immediately.

  After declaring the purchase by operating the “SHOPPING” key 1503 or the “purchase” key 1602, you may go to the store to receive the product, or after making an immediate payment from the customer terminal device 103, obtain the product by mail. You may make it do. On the display screen 1600, an operation key may be displayed that allows the user to select “go to the store” or make a payment from the customer terminal device 103 and select the “mail” receiving method. By making it possible to select the receiving method, for example, when the consumer and the user of the product are different, the desired product can be delivered to the user without taking the contributor to the store.

  In this way, by reproducing the shooting data at the customer's home, it is possible to purchase the product after confirming at a place where the customer can be calm, such as at home. As a result, it is possible to prevent the occurrence of useless work such as impulse purchase or return or exchange due to size difference. In addition, it is possible to hear other people's evaluations by reproducing the photographed data at the customer's home. This eliminates failures such as buying clothes that don't suit you, makes sure you can shop, and reduces unnecessary expenses.

  By replaying the shooting data at the customer's home, you can consider whether to purchase the product while combining it with other clothes and accessories, so unexpected clothes and belongings can be purchased in the future We can expect new discoveries such as meeting.

(Procedure at the card company)
In the product purchase support system, after the procedure at the customer's home is performed as described above, the following procedure is performed at the card company (data management company). In the card company, the HD 205 stores shooting data that is sent from a dealer and that captures the situation when a customer tries on a product.

  The card company can create and provide a site where the result of “try-to-shoot” can be seen for each individual and each day based on the stored shooting data. As a result, recommended products for combinations of costumes and accessories can be made to customers who have recorded shooting data.

  In this way, by managing shooting data in which a customer has tried on the situation taken by the card company, an increase in stores (member stores) that can use cards such as credit cards issued by the card company can be expected. . In addition, while there are many customers who own multiple types of credit cards in recent years, by providing such a service, it is possible to secure an advantage over other cards that cannot use the product purchase support system.

  Furthermore, since the customer who uses the product purchase support system always logs in to the product purchase support system using the customer terminal device 103 such as a personal computer in order to check the photographing data, By displaying the campaign information and the like on a part of the screen, various advertising effects can be expected.

  As described above, the product purchase support system of this embodiment includes a card company server 101 provided in a card company, a store terminal device 102 provided in a store, a customer terminal device 103 owned by a customer, A product purchase support system connected by a network 100, in which a customer carries a photographing unit 301 provided in the store for photographing a situation in which the customer tried on a product, and photographing data photographed by the photographing unit 301. A download unit that downloads a program for reproducing captured data from the card company server 101 via the network 100, and a download unit. Depending on the execution part that executes the program and the executed program An input unit 506 that receives input of purchase request information of a product tried on at a store or a substitute product of the product from the displayed display screen, and purchase that transmits the purchase request information input by the input unit 506 to the card company server 101 A purchase request information receiving unit 701 for receiving purchase request information transmitted from the customer terminal device 103, and the purchase request information received by the receiving unit. A payment processing execution unit 702 that executes a payment process, and a purchase information transmission unit 703 that transmits purchase information to the store terminal device 102 of a store that handles the product or a substitute product of the product based on the purchase request information. The purchase information receiving unit 304 that the store terminal apparatus 102 receives purchase information transmitted from the card company server 101 It is characterized by comprising.

  According to the product purchase support system of this embodiment, the customer can be made to determine whether or not to purchase after confirming in the customer terminal device 103 the situation that the customer tried on the product in the store, and Once the product has been tried on, it is possible to immediately purchase the product desired by the customer without having to visit the store again or perform complicated settlement request work for the card company server 101. As a result, the customer can purchase a product that the customer is satisfied with, and the customer's satisfaction with the purchase of the product can be improved.

  That is, according to the product purchase support system of this embodiment, stores (including companies and companies) have as little inventory as possible, while customers can reliably purchase products that the customer likes in a size suitable for the customer. can do. As described above, according to the product purchase support system of this embodiment, the customer determines whether or not to purchase after confirming the shooting data of the video in which the three-dimensional fitting information is shot at an actual store at the customer's home. Therefore, it is possible to satisfy the demands of both the store side that wants to reduce the inventory and the customer side that wants to judge whether or not to purchase after actually trying it on.

  The product purchase support system of this embodiment is characterized in that the shooting data is moving image data. According to the product purchase support system of this embodiment, it is possible to accurately convey a wearing state that is difficult to check on a still image, such as a texture of a product, by confirming the situation in which a customer tries on a product in a store with a video. . This will allow customers to fully consider whether or not to try on a product they have tried on, so that the customer can purchase a satisfactory product, and improve the customer's satisfaction with purchasing the product. Can do.

  In addition, the product purchase support system of this embodiment is characterized in that the recording unit 302 records information about the product together with the shooting data. According to the product purchase support system of this embodiment, it is possible to easily specify a product that a customer has tried on. As a result, the burden on the customer who inputs the purchase request information can be reduced, the requested product can be purchased reliably, and the customer's satisfaction with the purchase of the product can be improved.

  In addition, the product purchase support system of this embodiment is characterized in that the recording medium is a mobile terminal device of a customer. According to the product purchase support system of this embodiment, it is possible to reproduce the photographed data in the mobile terminal device. This makes it possible for customers to confirm the status of product try-on at any time of the customer without having to choose the playback location of the shooting data, and to improve customer satisfaction in purchasing the product. Can be planned.

  As a result, for example, when reproducing the photographic data, it is possible to suppress a decrease in the customer's willingness to purchase due to restrictions on devices used for reproduction, reproduction locations, and the like, and sales promotion can be promoted.

  Further, the product purchase support system of this embodiment is characterized in that the recording medium is an IC chip 104 a built in the customer's card 104. According to the product purchase support system of this embodiment, by storing shooting data in a card with excellent portability equipped with an IC chip 104a having a large storage capacity, a situation where customers try on products at a plurality of stores can be obtained. Can be recorded on a single card. Thereby, it is possible to check the shooting data of the products of a plurality of stores together while reducing the burden on the customer for carrying the recorded shooting data.

  In addition, the product purchase support system according to this embodiment includes a product specification unit 305 that specifies the type and size of the product to be shipped based on the purchase information received by the purchase information reception unit 304 by the store terminal device 102; A shipping destination determination unit 306 that determines a shipping destination of a product based on the purchase information received by the purchase information receiving unit 304 is provided.

  According to the product purchase support system of this embodiment, since the type and size of the product to be shipped can be specified and the shipping destination of the product can be determined based on the purchase information received from the card company server 101. If it is a tried-on product, the product desired by the customer can be quickly delivered from the store to the customer without having to visit the store again. As a result, it is possible to improve the degree of customer satisfaction regarding the purchase of goods.

  In the above-described embodiment, the customer terminal device 103 transmits the purchase request information to the card company server 101, and the card company server 101 transmits the purchase information to the store terminal device 102. The route for transmitting purchase request information is not limited to this. Specifically, in the product purchase support system, for example, the customer terminal device 103 transmits purchase request information to the store terminal device 102, and the store terminal device 102 that has received the purchase request information receives the purchase information from the card company server 101. May be transmitted.

  Specifically, in the product purchase support system, for example, the customer terminal apparatus 103 may transmit purchase information to the store terminal apparatus 102 and also transmit purchase request information to the card company server 101. At this time, it is preferable that the customer terminal device 103 transmits purchase information to the store terminal device 102 and the card company server 101 at the same time (during a series of processes that can be regarded as almost simultaneous).

  The product purchase support method described in the present embodiment can be realized by executing a program prepared in advance on a computer such as a personal computer or a workstation. This program is recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD-ROM, an MO, and a DVD, and is executed by being read from the recording medium by the computer. Further, this program may be a transmission medium that can be distributed via the network 100 such as the Internet.

  As described above, the product purchase support system, the product purchase support method, and the product purchase support program according to the present invention are useful for the product purchase support system, the product purchase support method, and the product purchase support program that support the purchase of products. Particularly suitable for product purchase support systems, product purchase support methods and product purchase support programs that support the purchase of products for customers who wish to purchase after careful examination after actually touching the product. Yes.

DESCRIPTION OF SYMBOLS 101 Card company server 102 Shop terminal device 103 Customer terminal device 301 Image pick-up part 302 Recording part 303 Goods information DB
304 Purchase Information Receiving Unit 305 Product Identification Unit 306 Shipment Destination Determining Unit 501 Data Reading Unit 502 Data Storage Unit 503 Data Reproducing Unit 504 Program Download Unit (Download Unit)
505 Program execution unit (execution unit)
506 Input unit 507 Display unit 508 Transmission unit 701 Purchase request information reception unit (reception unit)
702 Payment processing unit 703 Purchase information transmission unit (transmission unit)

Claims (9)

A card company server provided in a card company, a store terminal device provided in a store, and a customer terminal device owned by a customer are product purchase support systems connected via a network,
The customer terminal device
Play back the shooting data stored in the storage unit, where the customer tried on the product in the store.
Accepting input of purchase request information for a product tried on in the store or a substitute product of the product,
Send the input purchase request information to at least one of the card company server and the store terminal device,
The card company server is
Receiving purchase request information transmitted from the customer terminal device;
Execute payment processing based on the received purchase request information,
Based on the purchase request information, send purchase information to a store terminal device of a store that handles the product or a substitute product of the product,
The merchandise purchase support system, wherein the store terminal device receives purchase information transmitted from the card company server. A card company server provided in a card company, a store terminal device provided in a store, and a customer terminal device owned by a customer are product purchase support systems connected via a network,
The customer terminal device
Received shooting data in which the customer tried on the product in the store,
Play the received shooting data,
Accepting input of purchase request information for a product tried on in the store or a substitute product of the product,
Send the input purchase request information to at least one of the card company server and the store terminal device,
The card company server is
Receiving purchase request information transmitted from the customer terminal device;
Execute payment processing based on the received purchase request information,
Based on the purchase request information, send purchase information to a store terminal device of a store that handles the product or a substitute product of the product,
The merchandise purchase support system, wherein the store terminal device receives purchase information transmitted from the card company server.   The product purchase support system according to claim 1 or 2, wherein the photographing data is moving image data. The store terminal device
The product purchase support system according to any one of claims 1 to 3, wherein the type and size of the product to be shipped are specified based on the received purchase information. The store terminal device
The product purchase support system according to any one of claims 1 to 4, wherein a delivery destination of a product to be shipped is determined based on the received purchase information. A card company server provided in a card company, a store terminal device provided in a store, and a customer terminal device owned by a customer, a product purchase support method executed by a system connected by a network,
The customer terminal device
Play back the shooting data that was stored in the storage unit of the customer terminal device and shot the situation where the customer tried on the product in the store,
Accepting input of purchase request information for a product tried on in the store or a substitute product of the product,
Send the input purchase request information to at least one of the card company server and the store terminal device,
The card company server is
Receiving purchase request information transmitted from the customer terminal device;
Execute payment processing based on the received purchase request information,
Based on the purchase request information, send purchase information to a store terminal device of a store that handles the product or a substitute product of the product,
The merchandise purchase support method, wherein the store terminal device receives purchase information transmitted from the card company server. A card company server provided in a card company, a store terminal device provided in a store, and a customer terminal device owned by a customer, a product purchase support method executed by a system connected by a network,
The customer terminal device
Received shooting data in which the customer tried on the product in the store,
Play the received shooting data,
Accepting input of purchase request information for a product tried on in the store or a substitute product of the product,
Send the input purchase request information to at least one of the card company server and the store terminal device,
The card company server is
Receiving purchase request information transmitted from the customer terminal device;
Execute payment processing based on the received purchase request information,
Based on the purchase request information, send purchase information to a store terminal device of a store that handles the product or a substitute product of the product,
The merchandise purchase support method, wherein the store terminal device receives purchase information transmitted from the card company server. In customer terminal equipment,
Play back the shooting data stored in the storage unit of the customer terminal device, where the situation where the customer tried on the product in the store was shot,
Accepting input of purchase request information for a product tried on in the store or a substitute product of the product,
A product purchase support program for executing a process of transmitting input purchase request information to at least one of a card company server and a store terminal device. In customer terminal equipment,
Receiving photo data of the situation where the customer tried on the product at the store,
Play the received shooting data,
Accepting input of purchase request information for a product tried on in the store or a substitute product of the product,
A product purchase support program for executing a process of transmitting input purchase request information to at least one of a card company server and a store terminal device.

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