JP2013191190A - Remote guide system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To overcome a conventional problem in which a dedicated software is required to be installed into respective computer terminals in a variety of on-line communication and information processing systems among computer terminals undergoing fusion of on-line information processing and a communication such as a transmission and reception of a moving image and performing the on-line information processing and the communication at the same time.SOLUTION: In the remote guide system, Internet browsers are boosted for operation on a portable computer terminal provided with radio communication means and moving image photographing means by a first operator, on a host computer by a second operator performing a guide and on a client computer by a third operator receiving the guide at the same time. A moving image photographed by the first operator with the portable computer terminal is transmitted in real time to the host computer and the client computer. The second operator and the third operator as well as the first operator perform a mutual transmission and reception of a character, an image, a sound, the moving image and an electronic file on the Internet browsers, while viewing the transmitted moving image.

Description

  The present invention relates to a system in which an operator located in a remote place provides a predetermined guide based on a captured moving image.

  Information systems using computers have been remarkably developed by Internet technology and high-capacity high-speed communication technology such as optical communication. Furthermore, in recent years, wireless connection technology has been developed, and the infrastructure has been improved, so that the convenience of using computers has been greatly improved.

  Under these circumstances, in the field of mobile communication devices, small mobile computer terminals (for example, smartphones and tablet PCs) that are not limited to telephone devices have been put on the market one after another due to advancement of communication technology and expansion of computer functions.

  In particular, when a mobile terminal is connected to the Internet, Internet information can be searched on the go, and various application software for computers can be used on the mobile terminal, which greatly changes the form of computer use.

  In communications using computers, not only can e-mail software be used on mobile terminals, but it is also possible to send and receive images and videos in real time, such as videophones and live chat using internet lines. .

  On the other hand, in the computer communication, against the background of improvement of communication capability and improvement of information processing capability of portable terminals, a technology for simultaneously combining online information processing and communication by a computer has been established, and “Skype (registered trademark)” has been established. ) ", Etc., it is now possible to communicate, transfer files, and send and receive moving images (video), and is expected to be used not only in the personal field but also in the business field.

  The above-mentioned “Skype (registered trademark)” and various other online communication / information processing systems are based on the Peer to Peer (peer to peer) communication method. Must be downloaded to a computer terminal and the dedicated software must be installed, and the communication parties can use the software after starting it together.

  For this reason, the network system is stable and reliable, such as giving resistance to participants when participating in the communication network, and updating the dedicated software frequently due to the advancement and change of computer terminals. There is a concern that the participants will require a lot of labor to secure the system.

Means to solve the problem

  The inventor has intensively researched the concept of a communication network system that can be used without installing or starting dedicated software on a computer terminal in order to solve the above problems, and using a server client system on the Internet WEB. Invented a communication network system between computers connected by.

  That is, the invention of claim 1 is a system in which an operator located in a remote place provides a predetermined guide based on a captured moving image, and the portable computer terminal including the wireless communication unit and the moving image capturing unit The portable computer terminal is connected to the host computer on the Internet WEB by communication means, the first operator who can move freely carrying the terminal, the host computer the second operator who gives a predetermined guide, the Internet WEB In the client computer connected to the host computer, the third operator receiving a predetermined guide simultaneously activates and operates the Internet browser, and the moving image captured by the first operator on the portable computer terminal is as follows: Host computer and client computer In addition, the second operator and the third operator can simultaneously view the transmitted video on the Internet browser and further include text, images, audio, video and electronic files including the first operator. It is a remote guide system characterized by being able to transmit and receive mutually.

  The invention according to claim 2 is the remote guide system characterized in that the computer operated by the third operator is a portable computer terminal and can be freely moved in the same manner as the first operator.

  Further, the invention according to claim 3 is characterized in that any one or all of the first operator and the third operator are two or more, and each can operate an individual computer. It is.

Effect of the invention

  The invention of the present application overcomes the problems of conventional online communication systems that require installation of dedicated software, and allows real-time video transmission / reception, text, and images using an Internet browser in an Internet / online environment without using dedicated software. Information processing and transmission / reception of audio, video and electronic files can be performed simultaneously.

  Regarding the real-time video transmission / reception method in the server client system and the processing method on the WEB that simultaneously performs information processing and transmission / reception of characters, images, audio, video, and electronic files in carrying out the present invention. Supplement the explanation.

  An embodiment of the present invention will be described by taking the use of real estate rental properties in brokerage as an example.

  The property operator dispatching the first operator of the present invention to the site of the rental property, the second operator managing the detailed information of the rental property and arranging the property, the third operator as the rental property Suppose you are looking for a renter.

  First, a third operator (scheduled renter) accesses a WEB site established by the second operator on the Internet WEB using a computer terminal. This access may be access from an Internet search site, or may be accessed by inputting a site URL from an advertisement, a magazine, or a flyer.

  The third operator (scheduled renter) searches the site by entering the desired conditions from the rental property information database that the second operator (real estate agent) publishes on the WEB site. Extract properties.

  Usually, at this stage, the second operator (real estate agent) is contacted by telephone or e-mail to request detailed information about the candidate property and to view the property, and the second operator (real estate agent) 3rd operator (scheduled to be rented) accompanied by a first operator (property of property) with the explanation of details and provision of detailed materials, or by the arrangement of a second operator (real estate agent) Person) actually visits the property and sees the property by himself. However, according to the present invention, detailed information and property preview information required by the third operator are provided regardless of the above procedure.

  First, as described above, the first operator (scheduled renter) extracts candidate properties on the WEB site, selects the call button on the WEB site, and selects the second operator (real estate agent). call.

  Next, the second operator (real estate agent) called on the WEB site operates the host computer and responds on the WEB site in the manner of Internet telephone or live chat, and voice or text on the WEB site. Thus, the dialogue between the third operator (scheduled renter) and the second operator (real estate agent) is started.

  At this time, on the WEB site of the second operator (real estate agent), the selection conditions inputted by the third operator (scheduled renter) and basic attribute information of the rented planer are displayed. ing.

  Here, the second operator (real estate agent) sends the floor plan information about the candidate property and an electronic file (image file etc.) of more detailed rental conditions to the third operator (scheduled renter) on the WEB site. It can be transmitted and made available for display or download on the computer terminal (client computer) of the third operator (scheduled renter).

  Naturally, the procedure up to the above is performed by the actual response of the second operator (real estate agent) personnel. Can also be performed.

  Next, after the above procedure, when the third operator (scheduled renter) wishes to see the property, he / she notifies the second operator (real estate agent) of the request for the preview. When receiving the notification, the second operator (real estate agent) notifies the first operator (propagator) of the mobile computer terminal of the dispatch request to the property.

  At this time, the detailed information of the rental property extracted by the third operator (scheduled renter) is also transmitted and displayed by the first operator (property renter) from the second operator (real estate agent). It has become.

  The first operator (property patroller) moves to the property based on the above, unlocks the property and enters the room using the key received from the property owner or management company in advance. After that, the moving image photographing means of the portable computer terminal is activated, and real-time transmission of moving image information is started from the portable computer terminal.

  When the first operator (property patroller) arrives at the property and can transmit the video information of the property, the first operator (the third operator) is contacted in advance and the second operator ( The third operator (scheduled renter) accesses the URL designated by the real estate agent.

  Naturally, since it takes a predetermined time for the first operator (property patroller) to arrive at the property, the third operator (scheduled renter) terminates access at the terminal and waits during that period. A URL specifying the access of the third operator (scheduled renter) is given, and notification of completion of preparation of the first operator (propagator of property) is received. The third operator (scheduled renter) can access the specific URL to view the video information of the property preview.

  In addition, the second operator (real estate agent) and the third operator (scheduled renter) are simultaneously watching the video transmitted from the first operator (property) on the WEB site of each computer. The third operator (scheduled renter) makes a request for a necessary question or video shooting location, and the second operator (real estate agent) provides a response guide explanation or an instruction guide to the first operator. ing.

  In this way, the first operator (property patroller) may not necessarily have the necessary property information and necessary laws and regulations as long as mobility is ensured. The operator (real estate agent) and the third operator (scheduled renter) can receive more detailed introductions of candidate properties at remote locations without moving to the property.

  In the invention of the present application, as described above, with regard to specific property / article information, the video information is provided by the video operator of the first operator (propagator) and the technical explanation is based on the video information. Responses to questions and questions are provided as guide information by the second operator (real estate agent) by voice, text, or electronic file, and the third operator (scheduled renter) actually uses the property or the second operator (real estate) It is possible to receive more detailed information on the candidate property without moving to the store of the broker.

  Next, in the invention of claim 2 of the present application, in addition to the invention of claim 1, the client computer of the third operator (scheduled renter) is a portable computer terminal, and the third operator (scheduled renter) The candidate property can be visited and previewed along with the first operator (property patroller).

  When the third operator (scheduled renter) is in a remote location, the property cannot be easily visited in practice. For example, when the property can be inspected, the first operator ( It is also possible to visit the property with the property patrolperson.

  At this time, according to the present invention, the first operator (propagator) may concentrate on guiding the third operator (scheduled renter) to the property, and more detailed explanation information about the property. The second operator (real estate agent) located at a remote location can send / provide and guide responses to questions.

  With the spread of smartphones and tablet PCs, it is assumed that a third operator (scheduled renter) owns a portable computer terminal. At that time, the second operator (real estate agent) is established on the Internet WEB. By accessing the site, it is possible to simultaneously transmit and receive moving images in real time in the server client system and to process and transmit and receive characters, images, sounds, moving images, and electronic files.

  In the invention of claim 3 of the present invention, the first operator (property of the property) and the third operator (scheduled renter) in the inventions of claims 1 and 2 are a plurality of persons, and they are individually computers. The terminal can be operated.

  In fact, there is a situation where each person can operate any computer terminal due to the spread of computer terminals. At this time, the third operator (scheduled renter) is a minor and the guardian is in a remote place. It is conceivable that there are a plurality of third operators (scheduled renters) and a plurality of computer terminals access and utilize the remote guide system of the present invention.

  In addition, when the third operator (scheduled renter) notifies a plurality of candidate properties in advance, if the first operator is a plurality of people, it is possible to send them to a plurality of properties. This is preferable because the video transmission of the first operator (propagator of property) can be performed without time loss.

  According to the invention of claim 3 of the present application, even in the above case, if a computer terminal accessible to the Internet WEB can be operated, real-time video transmission / reception in the server client system, and characters, images, sounds, Information processing and transmission / reception of moving images and electronic files can be performed simultaneously.

  According to the invention of this application, in addition to exchanges over the telephone, such as buying and selling of brokerage and brokerage of fixed assets such as real estate, purchase of goods, materials and primary products at remote places such as overseas, auctions, document presentation and price calculation In a business field that requires simultaneous faxing and e-mail, etc., a person who sends image information of the site / actual thing, a person who becomes the site / actual buyer, and a person who buys and sells the site / actual article etc. However, it is possible to proceed with business negotiations using online computer terminals while being located in remote locations.

  In addition to the above-mentioned possibilities, a wide range of business fields, such as on-site and actual products, such as progress management in the construction and housing industries, delivery management in logistics, general human resource placement, and medical fields, etc. As long as accessibility to the Internet WEB is ensured regardless of the geographical relationship between the party receiving the (guidance) and the target object (goods, real estate, etc.) to be guided It is possible to proceed with business negotiations after receiving this, and the effect on the industry is highly significant.

  Although the development of computer terminals and the advancement of Internet infrastructure are expected to continue to advance significantly in the future, what is included in the scope of the technical idea disclosed in the claims and the specification of the present application, Needless to say, the invention is included in the invention.

Claims (3)

A system in which a remote operator provides a predetermined guide based on a captured video,
A portable computer terminal provided with wireless communication means and moving image photographing means is connected to a host computer on the Internet WEB by wireless communication means,
A portable computer terminal has a first operator who can freely move around carrying the terminal.
The host computer has a second operator who gives a predetermined guide.
A client computer connected to a host computer on the Internet WEB has a third operator who receives a predetermined guide.
At the same time, start and operate the Internet browser,
The moving image captured by the first operator with the portable computer terminal is transmitted in real time to the host computer and the client computer,
On the Internet browser, the second operator and the third operator can simultaneously transmit and receive text, images, sounds, moving images and electronic files including the first operator while simultaneously viewing the transmitted moving images. Remote guide system characterized by being able to The remote guide system according to claim 1, wherein the computer operated by the third operator is a portable computer terminal, and can be freely moved in the same manner as the first operator. The remote guide according to claim 1 or 2, wherein any one or all of the first operator and the third operator are two or more, and each can operate an individual computer. system