JP2013183314A - Automatic answering telephone system, automatic answering telephone confirming method, automatic answering telephone machine, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a technology allowing a user to know what message memo is confirmed by a partner.SOLUTION: An automatic answering telephone system includes: a registration part in which sound information registered by a calling terminal and a destination information indicating the destination of the calling terminal are registered associatively to each called terminal; and notification means, when access to the sound information is performed, with respect to the calling terminal, for notifying the destination indicated by the destination information of information on access together with the sound information.

Description

  The present application relates to an answering machine system, an answering machine confirmation method, an answering machine, and a program.

  In general, there is a function that allows a caller to register a message memo in an answering machine when the caller makes a call and the callee cannot take the call. However, even if the other party confirms the message memo of the answering machine and the caller's requirements are satisfied, the caller is notified of the confirmation or whether the caller confirms with the other party. There was a need.

  Therefore, there is a technique for notifying the caller that the other party has confirmed the message memo when the other party listens to the message memo registered by the caller (for example, Patent Document 1).

JP 2007-158622 A

  Using the above technology, if a considerable amount of time has passed since the message memo was registered on the answering machine, the caller may forget what message was registered, and the above notification makes sense. It may become something that is not.

  Therefore, a problem to be solved by the present application is to provide a technique for solving the above-described problems, and to provide a technique for knowing what message memo the other party has confirmed.

  In order to solve the above problems, the present invention provides a registration unit in which voice information registered by a calling terminal and contact information indicating a contact address of the calling terminal are registered in association with each called terminal. And notification means for notifying the calling terminal of information related to access to the contact indicated by the contact information together with the voice information when access to the registered voice information occurs. And

  The present invention for solving the above-described problem is a registration step of registering voice information registered by a calling terminal and contact information indicating a contact address of the calling terminal in a registration unit in association with each called terminal. And a notification step of notifying the calling terminal of information related to access to the contact indicated by the contact information together with the voice information when access to the registered voice information occurs. To do.

  In order to solve the above problems, the present invention provides a registration unit in which voice information registered by a calling terminal and contact information indicating a contact address of the calling terminal are registered in association with each called terminal. And notification means for notifying the calling terminal of information related to access to the contact indicated by the contact information together with the voice information when access to the registered voice information occurs. Features.

  The present invention for solving the above-mentioned problems is a program of an answering machine, wherein the program indicates that the answering machine has voice information registered by a calling terminal and a contact information indicating a contact address of the calling terminal. When access is made to the voice information of the registration unit registered in association with information for each called terminal, the contact information indicated by the contact information together with the voice information is provided to the calling terminal. It is characterized by functioning as a notification means for notifying first.

  According to the present invention, when the caller registers the message memo in the answering machine and the other party confirms the message memo, the caller can know what message memo the partner has confirmed.

FIG. 1 is a block diagram of an answering machine registration system. FIG. 2 is a diagram for explaining an operation for setting whether to perform a delivery confirmation notification of a message memo. FIG. 3 is a diagram for explaining the operation of storing the message memo. FIG. 4 is a diagram for explaining an operation of notifying delivery confirmation.

  In the present invention, when the message memo registered by the caller in the answering machine is reproduced, or when the message memo is deleted without being reproduced, the fact is notified to the caller together with the registered voice data. Notice. As a result, the caller can remember what requirements were registered and know what requirements the other party has confirmed.

  Details of the present invention will be described below. FIG. 1 is a schematic diagram of an answering machine system according to the present invention.

  Referring to FIG. 1, the answering machine system includes a mobile terminal 10, a mobile terminal 20, an answering machine service center 30, and a subscriber information registration device 40. The answering machine service center 30 and the subscriber information registration device 40 exist as part of the mobile network, and the mobile terminal 10 and the mobile terminal 20 are terminals that can send and receive calls to and from each other via the mobile network. is there.

  The mobile terminal 10 and the mobile terminal 20 are general mobile terminals. In the following description, the mobile terminal 10 will be described as a called terminal, and the mobile terminal 20 will be described as a calling terminal.

  The answering machine service center 30 includes a control unit 31 and a message memo registration unit 32. When the mobile terminal 10 cannot receive a call due to reasons such as being out of service, the control unit 31 uses a message from the user (caller) of the caller mobile terminal as voice information as the voice information of the caller mobile terminal. In association with the telephone number, registration is temporarily made for each mobile terminal on the called side. In addition, when registering a message in the message memo registration unit 32, the control unit 31 confirms the subscriber information of the subscriber information registration device 40 to determine whether the setting for performing message memo delivery confirmation notification is ON or OFF. To do. If it is ON, it is temporarily registered for each incoming mobile terminal in association with the telephone number of the outgoing mobile terminal. Furthermore, the control unit 31 monitors whether the registered message memo has been accessed for reproduction or deletion. When there is an access, the mail address is searched and acquired from the user information of the subscriber information registration device 40 using the telephone number of the calling mobile terminal that registered the message memo as a key. A mail including access information and voice information is created and transmitted to the acquired mail address. Further, when the incoming mobile terminal accesses, the control unit 31 searches the message memo registration unit 32 for the voice information of the message memo and plays it using the telephone number of the incoming mobile terminal as a key. In this description, it is assumed that the answering service center also has a general telephone exchange function.

  The subscriber information registration device 40 includes user information 41 and a control unit 42. The user information registration unit 41 stores the telephone number of the mobile terminal and the mail address of the mobile terminal in association with each other. In the user information registration unit 41, information regarding whether or not to perform delivery confirmation notification of the telephone number, mail address, and message memo of each mobile terminal is stored in association with each other. The control unit 42 stores ON / OFF setting of notification setting information indicating whether or not to perform a delivery confirmation notification of the message memo based on an operation from the mobile terminal by the user. When the control unit 42 receives an information confirmation inquiry from the answering service center 30, the control unit 42 reads the user information 41 and responds to the inquiry. Note that the notification setting information may be either a setting for whether or not it is performed for all mobile terminals in which the electronic memo is registered, or a setting for whether or not it is performed for a specific mobile terminal. When notification setting is performed for a specific mobile terminal, the telephone number of the mobile terminal is stored.

  Subsequently, the operation of the present invention will be described.

  First, an operation for setting whether or not to perform a delivery confirmation notification of a message memo will be described with reference to FIG. Note that the telephone number and mail address of the user information are registered when the user makes a contract for the mobile terminal.

  The user uses the mobile terminal to access the subscriber information registration device 40 and sets whether or not to send a message memo delivery confirmation notification (step A1). In response to this, the control unit 42 of the subscriber information registration device 40 stores the setting in the user information 41 (step A2).

  Next, the operation for storing the message memo will be described with reference to FIG.

  When a call is made from the mobile terminal 20 to the mobile terminal 10, when the mobile terminal 10 is out of service area or the like and cannot be received (step B1), the call from the mobile terminal 20 is an answering service. It is transferred to the center 30 (step B2). The control unit 31 of the answering machine service center 30 stores the message memo in the message memo registration unit 32 (step B3). At this time, the subscriber information registration device 40 is inquired about the message memo delivery confirmation notification setting of the mobile terminal 10 (step B4).

  When receiving the inquiry, the control unit 42 of the subscriber information registration device 40 reads the delivery confirmation notification setting from the user information registration unit 41 using the telephone number of the mobile terminal 10 as a key (step B5). The control unit 42 notifies the answering machine service center 30 of the read delivery confirmation notification setting (step B6).

  When the notified delivery confirmation notification setting is ON, the control unit 31 of the answering machine service center 30 deletes the mobile terminal 20 without accessing the message memo or the case of accessing the message memo. In the case, whether or not to send a message memo delivery confirmation notification to the mobile terminal 20 is selected by an operation from the mobile terminal 20 (step B7). When the notification of delivery confirmation is selected (step B8), the control unit 31 stores the telephone number of the mobile terminal 20 in the message memo registration unit 32 in association with the message memo (step B9). On the other hand, when the delivery confirmation notification is performed but not selected (step B10), the control unit 31 stores the message memo in the message memo registration unit 32 (step B11). When registering a message memo, the registration date and time may be stored in association with each other.

  Next, an operation for notifying delivery confirmation when the registered message memo is accessed will be described with reference to FIG.

  With the telephone number of the mobile terminal 20 and the message memo stored, the mobile terminal 10 accesses the answering machine service center 30 and requests the message memo to be reproduced (step C1). The control unit 31 of the answering machine service center 30 searches and reproduces the message memo using the telephone number of the mobile terminal 10 as a key (step C2).

  The mobile terminal 10 accesses the answering machine service center 30 and issues a request to delete the message memo without reproducing it (step C3).

  The control unit 31 searches the message memo registration unit 32 for a message memo that has not been accessed and whose storage period has expired (step C4).

  After Step C2, Step C3, or Step C4, the control unit 31 of the answering machine service center 30 associates with the telephone number of the mobile terminal 20 associated with the reproduced message memo or the message memo to be deleted. The subscriber information registration device 40 is requested to obtain a mail address using the telephone number of the mobile terminal 20 as a key (step C5).

  The control unit 42 of the subscriber information registration device 40 searches the mail information from the user information registration unit 41 using the notified telephone number of the mobile terminal 20 as a key, and responds to the answering service center 30 (step C6). ).

  The control unit 31 of the answering service center 30 accesses the access information indicating whether the message memo has been reproduced, deleted by the user without being reproduced, or deleted due to expiration of the storage period without being reproduced (date and time of reproduction or deletion) Or the message memo registration date and time) and the voice data of the message memo are generated (step C7). The generated mail is transmitted to the mail address responded at step C6 (step C8).

  After the mail transmission, the control unit 31 deletes the related information associated with the message memo when executing step C2, and relates to the message memo when executing step C3 or step C4. The information is deleted (step C9).

  If the e-mail address cannot be obtained in step C6, or the caller number of the mobile terminal 20 is changed / deleted after the date and time when the caller number and message memo of the mobile terminal 20 are stored. In case, delete related information without generating email. Moreover, although the answering machine service center 30 and the subscriber information registration device 40 have been described as being configured as separate devices, they may be the same device.

  According to the present invention, when the caller registers the message memo on the answering machine and the partner confirms the message memo, the caller can know what message memo the partner has confirmed. Even if the mail address of the calling party is changed, the calling party can know what message memo the other party has confirmed.

  Each device of the present invention described above can be configured by hardware as is apparent from the above description, but can also be realized by a computer program. In this case, each device realizes the same functions and operations as those in the above-described embodiment by a processor that operates with a program stored in the program memory. Note that only a part of the functions of the above-described embodiment can be realized by a computer program.

  Although the present invention has been described with reference to the embodiments and examples, the present invention is not necessarily limited to the above-described embodiments and examples, and various modifications can be made within the scope of the technical idea. I can do it.

DESCRIPTION OF SYMBOLS 10 Calling side mobile terminal 20 Calling side mobile terminal 30 Answering machine service center 31 Control part 32 Message memo registration part 40 Subscriber information registration apparatus 41 User information registration part 42 Control part

Claims (8)

A registration unit in which voice information registered by a calling terminal and contact information indicating a contact address of the calling terminal are registered in association with each called terminal;
When access to the registered voice information occurs, the call terminal has a notification means for notifying information related to access to the contact indicated by the contact information together with the voice information. Answering machine system.   2. The answering machine system according to claim 1, wherein when the stored voice information is reproduced or deleted, the notification unit performs notification indicating that the stored voice information is reproduced or deleted. A telephone number of the calling terminal and a user information storage unit that stores the mail address of the calling terminal in association with each other;
The notification means searches for an e-mail address from the user information storage unit based on a telephone number associated with the registered audio information, and generates an e-mail including the access information and the audio information The answering machine according to claim 1 or 2, wherein notification is made to the searched e-mail address. A registration step of registering the voice information registered by the calling terminal and the contact information indicating the contact information of the calling terminal in the registration unit in association with each called terminal;
And a notification step of notifying the calling terminal of information related to access to the contact indicated by the contact information together with the voice information when access to the registered voice information occurs. Phone confirmation method.   5. The answering machine confirmation system according to claim 4, wherein when the stored voice information is reproduced or deleted, the notification step performs notification indicating that the stored voice information is reproduced or deleted.   In the notification step, the telephone number of the calling terminal and the mail address of the calling terminal are stored in association with each other based on the telephone number associated with the registered voice information. 6. A mail address is searched from a user information storage unit, a mail including the access information and the voice information is generated and notified to the searched mail address. How to check your answering machine. A registration unit in which voice information registered by a calling terminal and contact information indicating a contact address of the calling terminal are registered in association with each called terminal;
And a notification means for notifying the calling terminal of information related to access to the contact indicated by the contact information together with the voice information when access to the registered voice information occurs. Answering machine to do. A program for an answering machine, wherein the program replaces the answering machine,
When the voice information registered by the calling terminal and the contact information indicating the contact information of the calling terminal are associated with each called terminal and access to the voice information of the registration unit is registered, the calling information is generated. A program that causes a call terminal to function as notification means for notifying information related to access to a contact indicated by the contact information together with the voice information.

Images