JP2013145524A - Server device, program and telecommunication system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve work efficiency at a construction site.SOLUTION: A server device 10 comprises: a storage section 12 which stores user information including work contents that a user is in charge, question information including information on a question item set for each work content as well as inquiry destination information including the information on the user of an inquiry destination associated with the question item; a control section 11 which, in response to a request from an information processing terminal, performs the processes to specify the work contents that the user is in charge by referring to the user information, to select the question item with respect to the user on the basis of the specified work content as well as to decide the user of the inquiry destination associated with the selected question item by referring to the inquiry destination information; and a communication section 15 which transmits the information on the selected question item as well as the information on the decided user of the inquiry destination to the information processing terminal of a request source through a network.

Description

  The present invention relates to a server device, a program, and an information communication system.

  An information communication system that has a terminal used by a user such as a technical staff and a server that is communicably connected to the terminal via a network and can manage various types of information necessary for construction Is known (for example, Patent Document 1).

JP 2006-79290 A

By the way, at the actual construction site, on-site personnel such as foreman and worker are working while communicating with technical personnel and building material suppliers using terminals such as mobile phones.
However, the person in charge at the site did not know who to contact when there was a question about an unclear point, and could not immediately contact the technical person in charge who should ask the question. For this reason, it takes time until the person in charge of the field obtains the necessary information from the person in charge of the technology, causing a work delay.

  The present invention has been made in view of such circumstances, and an object of the present invention is to improve work efficiency by promptly contacting a technical person in charge of inquiry.

The main invention of the present invention to solve the above problems is
A server device configured such that an information processing terminal used by a user is connected via a network,
Inquiry including user information including information related to work contents handled by the user, question information including information related to a plurality of questions set for each of the work contents, and information related to the inquiry destination user associated with the questions. A storage unit for storing the destination information;
In response to a request from the information processing terminal, by referring to the user information, a process for identifying the work content handled by the user who uses the information processing terminal, and by specifying the question information, A process of selecting a question for the user based on the work content that has been performed, and a process of determining a user of an inquiry destination associated with the selected question item by referring to the inquiry information A control unit;
A communication unit that transmits information on the selected question item and information on the determined user to be inquired to the information processing terminal of the request source via the network;
A server device characterized by comprising:
Other features of the present invention will become apparent from the description of the present specification and the accompanying drawings.

  According to the present invention, it is possible to promptly contact a user who is an inquiry destination, so that work efficiency can be improved.

1 is a diagram illustrating an example of the overall configuration of an information communication system 1. FIG. 2 is a block diagram showing a functional configuration of a server device 10. FIG. 3 is a block diagram illustrating a functional configuration of an information processing terminal 20. FIG. It is a figure which shows the data structure example of user information. It is a figure which shows the example of a data structure of work process information. It is a figure which shows the data structure example of question information. It is a figure which shows the example of a data structure of inquiry destination information. It is a figure which shows the data structure example of confirmation information. It is a figure which shows the data structure example of drawing information. 6 is a diagram for explaining an operation example of the information communication system 1. FIG. It is a figure which shows the example of a screen containing a work list. It is a figure which shows the example of a screen containing a question matter and an inquiry destination. It is a figure which shows the example of a screen containing the contact address of an inquiry destination user. It is a figure which shows the example of a screen containing the confirmation matter with respect to an inquiry destination user. It is a figure which shows the other example of the screen containing the contact address of an inquiry destination user.

At least the following matters will become apparent from the description of the present specification and the accompanying drawings.
That is, a server device configured such that an information processing terminal used by a user is connected via a network,
Inquiry including user information including information related to work contents handled by the user, question information including information related to a plurality of questions set for each of the work contents, and information related to the inquiry destination user associated with the questions. A storage unit for storing the destination information;
In response to a request from the information processing terminal, by referring to the user information, a process for identifying the work content handled by the user who uses the information processing terminal, and by specifying the question information, A process of selecting a question for the user based on the work content that has been performed, and a process of determining a user of an inquiry destination associated with the selected question item by referring to the inquiry information A control unit;
A communication unit that transmits information on the selected question item and information on the determined user to be inquired to the information processing terminal of the request source via the network;
A server device characterized by comprising:
According to such a server device, it is possible to promptly contact the inquired user, so that the work efficiency can be improved.

Also, such a server device,
The storage unit stores work process information including information on a work process set for each work content,
The control unit, when requested by the information processing terminal, refers to the work process information to estimate a work content that a user using the information processing terminal has started, and an estimation Controlling the work list generated to allow the user to view the work content that has been sent to the requesting information processing terminal before sending the questionnaire set in the work content. It is good.
According to such a server apparatus, when the work content that the user is undertaking is estimated in advance, the choices can be narrowed down in advance when selecting the questions for the user.

Also, such a server device,
The control unit refers to the question information when receiving, together with a request from the information processing terminal, a work content under execution selected from the work content estimated by the user browsing the work list. By selecting a question for the user based on the received work content received, by referring to the inquiry information, determine the user of the inquiry that is associated with the selected question, It is good also as controlling so that the information regarding the selected said question matter, and the information regarding the determined user of the said inquiry destination may be transmitted to the said information processing terminal of a request origin.
According to such a server apparatus, since the question item based on the work content under way is selected, it is possible to promptly contact the user of the inquiry destination associated with the question item.

Also, such a server device,
The storage unit stores confirmation information including information on confirmation items to the inquiry destination user associated with the question items,
The control unit identifies a confirmation item associated with the selected question item by referring to the confirmation information, and uses the identified confirmation item by the determined inquiry destination user. It is good also as controlling to transmit to a terminal.
According to such a server apparatus, it is possible to promptly transmit a confirmation item related to the question item to the user of the inquiry destination associated with the question item.

Also, such a server device,
The storage unit stores drawing information including drawing data determined by the inquiry destination user,
When there is a request from the information processing terminal, the control unit identifies confirmed drawing data by referring to the drawing information, and transmits the identified drawing data to the requesting information processing terminal It is good also as controlling to do.
According to such a server apparatus, the drawing data determined by the inquiry destination user associated with the questionnaire can be acquired as the latest information after the determination.

In addition, a program executed by a computer configured to be connected to an information processing terminal used by a user via a network,
On the computer,
Inquiry including user information including information related to work contents handled by the user, question information including information related to a plurality of questions set for each of the work contents, and information related to the inquiry destination user associated with the questions. Processing for storing the previous information in the storage unit;
In response to a request from the information processing terminal, the work information handled by the user using the information processing terminal is identified by referring to the user information, and identified by referring to the question information. Selecting a question for the user based on the work content, and referring to the inquiry information to determine a user of an inquiry associated with the selected question; and
A process of transmitting information on the selected question item and information on the determined user of the inquiry destination to the information processing terminal of the request source via the network;
Is a program for executing
According to such a program, it is possible to promptly contact the inquired user, so that the work efficiency can be improved.

An information communication system having an information processing terminal used by a user and a server device connected to the information processing terminal via a network so as to be communicable,
The server device is
Inquiry including user information including information related to work contents handled by the user, question information including information related to a plurality of questions set for each of the work contents, and information related to the inquiry destination user associated with the questions. A storage unit for storing the destination information;
In response to a request from the information processing terminal, by referring to the user information, a process for identifying the work content handled by the user who uses the information processing terminal, and by specifying the question information, A process of selecting a question for the user based on the work content that has been performed, and a process of determining a user of an inquiry destination associated with the selected question item by referring to the inquiry information A control unit;
A communication unit that transmits information about the selected question items and information about the determined user of the inquiry destination to the information processing terminal of the request source via the network, and
The information processing terminal
A display unit configured to display information regarding the selected question item received from the server device via the network and information regarding the determined inquiry destination user to a user who uses the information processing terminal; An information communication system is provided.
According to such an information communication system, it is possible to promptly contact the inquired user, thereby improving work efficiency.

=== Embodiment ===
<Configuration of Information Communication System 1>
FIG. 1 is a diagram illustrating an example of the overall configuration of an information communication system 1 according to the present embodiment. The information communication system 1 according to the present embodiment promptly communicates with a technical person such as a designer or a supplier of building materials when a person in charge such as a foreman or a worker is working on a construction site. It is a system that makes it possible to communicate, and aims to improve work efficiency by smoothly proceeding with work in each process. In actual construction sites, when there is a question about an unclear point of the person in charge of the site (site user), it is not possible to immediately contact the technical person in charge (user of inquiry) In view of the above, here, functions and processing for promptly communicating between a user on site and a user at an inquiry destination will be described.

  The information communication system 1 according to the present embodiment includes a server device 10 and a plurality of information processing terminals 20. The server device 10 and the information processing terminal 20 are each connected to the network 2 and can communicate with each other. The network 2 is, for example, the Internet, a local area network (LAN), a value added network (VAN), or the like constructed by Ethernet (registered trademark), a public telephone line network, a wireless communication network, a mobile phone line network, or the like.

  The server device 10 is, for example, a workstation or a personal computer, and can distribute various information to the information processing terminal 20 in response to various commands (requests) transmitted from the information processing terminal 20. .

  The information processing terminal 20 is a terminal used by a foreman at the work site, a worker, a designer, a supplier of building materials, and the like, and is configured to be accessible to the server device 10 via the network 2. For example, the worker uses the information processing terminal 20 to refer to and update information related to the work, and exchanges mail related to the work. The information processing terminal 20 is, for example, a mobile phone terminal, a smartphone, a personal computer, or the like.

<Configuration of Server Device 10>
FIG. 2 is a block diagram illustrating a functional configuration of the server apparatus 10. The server device 10 according to the present embodiment includes a server control unit 11, a server storage unit 12, a server input unit 13, a server display unit 14, and a server communication unit 15.

  The server control unit 11 exchanges data between each unit and controls the entire server device 10 and is realized by a CPU (Central Processing Unit) executing a program stored in a predetermined memory. Is done. That is, the server control unit 11 has a function of executing various types of control and information processing related to the information communication system 1 such as various types of processing for requests (requests) from the information processing terminal 20.

  The server storage unit 12 includes a read only memory (ROM) that is a read-only storage area in which the system program in the server device 10 is stored, and various data generated by the server control unit 11 (flags and operations used in the system program). And a RAM (Random Access Memory) that is a rewritable storage area used as a work area for the arithmetic processing of the server control unit 11, such as a flash memory or a hard disk. This is realized by a non-volatile storage device. The server storage unit 12 is connected to the server control unit 11 via a bus, and performs processing of referring to, reading, and rewriting data stored in response to a command from the server control unit 11. In the server storage unit 12 of the present embodiment, user information including information related to work contents handled by the user, question information including information related to a plurality of question items set for each work content, and associated with the question items Inquiry information that contains information about the user at the inquiry destination, confirmation information that contains information about the confirmation items for the inquiry destination user associated with the questionnaire, and work process that contains information on the work process set for each work content Information and drawing information such as design drawings are stored. These pieces of information will be described in detail later.

  The server input unit 13 is for an operator to input various data (for example, user information and work process information), and is realized by, for example, a keyboard, a mouse, a touch panel, and the like.

  The server display unit 14 is for displaying an operation screen for an operator based on a command from the server control unit 11, and is realized by, for example, a liquid crystal display (LCD).

  The server communication unit 15 communicates with the information processing terminal 20, and functions according to a function as a reception unit that receives various data and signals transmitted from the information processing terminal 20 and a command from the server control unit 11. And has a function as a transmission unit for transmitting various data and signals to the information processing terminal 20. The server communication unit 15 is realized by, for example, a NIC (Network Interface Card).

<Configuration of Information Processing Terminal 20>
FIG. 3 is a block diagram illustrating a functional configuration of the information processing terminal 20. The information processing terminal 20 of the present embodiment includes a terminal control unit 21, a terminal storage unit 22, a terminal input unit 23, a terminal display unit 24, and a terminal communication unit 25.

  The terminal control unit 21 delivers data between the units and controls the information processing terminal 20 as a whole. A CPU (Central Processing Unit) executes a program stored in a predetermined memory. Realized. That is, the terminal control unit 21 has a function of executing various types of control and information processing related to the information communication system 1 such as various types of processing for making a request to the server device 10.

  The terminal storage unit 22 includes a ROM (Read Only Memory) that is a read-only storage area in which the system program in the information processing terminal 20 is stored, and various data generated by the terminal control unit 21 (flags used in the system program, For example, a flash memory or a hard disk, which is a rewritable storage area used as a work area for arithmetic processing of the terminal control unit 21. It implement | achieves by non-volatile storage devices, such as. And this terminal memory | storage part 22 is connected to the terminal control part 21 via the bus | bath, and the process which references, reads, and rewrites the data memorize | stored according to the command from the terminal control part 21 is performed.

  The terminal input unit 23 is for a user to perform various operations (such as a text input operation), and is realized by, for example, a keyboard, a mouse, operation buttons, a touch panel, and the like.

  The terminal display unit 24 is for displaying various operation screens, design drawings, and the like according to commands from the terminal control unit 21, and is realized by, for example, a liquid crystal display (LCD).

  The terminal communication unit 25 is for communicating with the server device 10, and functions as a reception unit that receives various data and signals transmitted from the server device 10 and various commands according to commands from the terminal control unit 21. It has a function as a transmission unit that transmits data and signals to the server device 10. The terminal communication unit 25 is realized by, for example, a NIC (Network Interface Card).

<Data structure>
Various types of information used in the information communication system 1 of the present embodiment will be described with reference to FIGS. FIG. 4 is a diagram illustrating an example data structure of user information. FIG. 5 is a diagram illustrating an example data structure of work process information. FIG. 6 is a diagram illustrating an example data structure of question information. FIG. 7 is a diagram illustrating an example of a data structure of inquiry destination information. FIG. 8 is a diagram illustrating a data structure example of the confirmation information. FIG. 9 is a diagram illustrating an example data structure of drawing information.

  In the present embodiment, user information, work process information, question information, inquiry destination information, confirmation information, and drawing information are stored in the server storage unit 12 of the server device 10. These pieces of information are used in various processes executed by the information communication system 1.

  The user information is configured to include a user ID for identifying a user such as an on-site person in charge or a technical person in charge, and various information regarding the user associated with the user ID. For example, as shown in FIG. 4, the user's job title, the user's company name, the user's name, the user's contact information (for example, a telephone number or email address), a work ID for identifying the work content the user is in charge of, The work name indicating the work content that the user is in charge of is included.

  The work process information includes a site ID for identifying a construction site where construction is performed, and various types of information related to the construction site associated with the site ID, and is set for each work content. The site ID is set for each work area when a work area such as each floor of a building or some dwelling units is determined. A work zone is a group of multiple dwelling units (rooms) in a building that are grouped in space (adjacent dwelling units) and in time (working time) as the construction of a building progresses in stages. A work area such as each floor and some dwelling units is decided. As shown in FIG. 5, the work process information is set for each work content such as “beam formwork” and “column formwork”, and the site name for each work area and the plan start date on which work should be started. , The planned end date for the work to be completed, the actual start date for starting the work, the actual end date for finishing the work, and the like.

  The question information includes a question ID for identifying the question item and various information related to the question item associated with the question ID, and is set for each work content. For example, as shown in FIG. 6, in this question information, questions related to each work content such as “beam formwork” and “column formwork” are set. It is configured to include question items for selection. In addition, an “unconfirmed flag” for determining whether or not an unconfirmed element is included in the question item is set for each question ID.

  The inquiry destination information is configured by associating a question item selected by a user at the site with an inquiry destination user related to the question item, and is set for each work site. For example, as shown in FIG. 7, this inquiry destination information is set for each site (work zone) such as “1F A work zone”, “1F B work zone”, “1F C work zone”, etc. A question ID for identifying the selected question item, a user ID of an inquiry destination user related to the question item, and a user name of the inquiry destination user are associated with each other. In this embodiment, for example, a reinforcing bar foreman, a designer, a person in charge of a project, an equipment supplier, etc. are set for each question item as an inquiry destination user of the 1F A section. Note that the inquiry user is not limited to these, and may be any appropriate user who should ask a question. Similarly, the on-site users who make inquiries are not limited to on-site supervisors or work personnel.

  The confirmation information is configured by associating a question item selected by a user on site with a confirmation item for confirmation by a user who is an inquiry destination regarding the question item, and is set for each work content. For example, as shown in FIG. 8, in this confirmation information, confirmation items related to each work content such as “beam formwork” and “column formwork” are set. A question ID for identification and a confirmation item for confirmation by a user as an inquiry destination regarding the question are associated with each other.

The drawing information includes a drawing ID for identifying each part (element) constituting a building such as a building or a residence, and drawing data associated with the drawing ID. The drawing data includes the form information and specification information of each part constituting the building, and the database is a drawing information. For example, for a “wall” of a building, 3D form information including size / thickness, etc., information on the position of the wall in the building, and information on the material / insulation performance / manufacturer of the wall Is included in the drawing information. Thus, the entire building can be modeled by registering the drawing data for each element constituting the building as drawing information. In the drawing information, as shown in FIG. 9, the file name and access destination of the drawing data are associated with the drawing ID. Therefore, when a user at the site wants to acquire drawing data with a certain file name, the user can read out the drawing data stored in the corresponding storage area of the access destination by using the information processing terminal 20.
Below, the operation example of the information communication system 1 which concerns on this embodiment using each of these information is demonstrated concretely.

<Processing of Information Communication System 1>
The processing flow and characteristics of the entire information communication system 1 will be described with reference to FIGS. FIG. 10 is a flowchart showing processing of the information communication system 1. FIG. 11 is a diagram illustrating an example of a screen including a work list. FIG. 12 is a diagram illustrating an example of a screen including a question item and an inquiry destination. FIG. 13 is a diagram showing an example of a screen including the contact information of the inquiry destination user. FIG. 14 is a diagram showing an example of a screen including confirmation items for the inquiry destination user. FIG. 15 is a diagram showing another example of the screen including the contact information of the inquiry destination user.

  First, at a construction site, a user such as a site person (hereinafter referred to as “site user”) logs in to the information communication system 1 using the information processing terminal 20 when there is a question about an unclear point ( S101).

  That is, the information communication terminal 20 sends a login request in which a user ID, a password, and the like are set via the network 2 in response to a login operation input (user ID or password input) by a local user via the network 2. Send to. When receiving the login request from the information communication terminal 20, the server device 10 performs user authentication processing. When the user authentication is successful, the system login is completed.

  After the system login is completed in this manner, the server device 10 creates a work list for the site user to browse in response to a request from the information processing terminal 20 of the site user, and requests the work list from the request source. To the information processing terminal 20 (S102).

  Specifically, the server control unit 11 takes charge of the on-site user by referring to the user information (shown in FIG. 4) in the server storage unit 12 using the user ID set in the received login request as a key. Identify work details. For example, as shown in FIG. 4, in the case of a site user whose job type is “formwork carpenter”, the user ID is “010”. The user ID “010” is associated with “beam formwork” as work name 1 and “column formwork” as work name 2. Therefore, it is possible to specify that the work contents handled by the on-site user who is a “formwork carpenter” are “beam formwork” and “column formwork”.

  Subsequently, the server control unit 11 estimates the work contents being started by the site user for each construction site by referring to the work process information (shown in FIG. 5) in the server storage unit 12. For example, when a site user who is a “former carpenter” logs in, the work name that the site user is in charge of can be identified as “beam formwork” and “column formwork” as described above. The unit 11 refers to work process information corresponding to each of the “beam formwork” and the “column formwork”. As shown in FIG. 5, for example, when the work name is “beam formwork”, for the site name “1F A work area”, the planned start date “2011/10/1” and the actual start date “2011/10/1” It can be seen that the actual work has been started as planned. In addition, since the actual end date column is not filled in, it is understood that the work of “beam formwork” has not been completed yet. That is, it can be estimated that the work of the “beam formwork” at the site of the “1F A section” is a work underway. Similarly, it can be estimated that the work of the “beam formwork” at the site of the “1F B work area” is also underway. On the other hand, it can be seen that the work of “beam formwork” at the site of “1FC C Section” has not yet been started.

  In this way, the server control unit 11 creates a work list by listing the work undertaken from among the work handled by the site user at each work site, and the server communication unit 15 creates the work list thus created. Control is performed so as to transmit to the requesting information processing terminal 20. That is, when the server control unit 11 preliminarily estimates the work contents being started by the site user for each site, the server user 11 selects the question / inquiry destination (detailed in steps S104 to S105). , The options can be narrowed down in advance.

  Next, when receiving the work list transmitted from the server device 11, the information processing terminal 20 of the site user displays a selection screen (see FIG. 11) including the work list on the terminal display unit 24. At this time, the site user can browse the work list included in this selection screen while operating the terminal input unit 23, and can select the field / work items related to his / her questions. As shown in FIG. 11, each item has a check box corresponding to it. For this reason, when the on-site user selects one of the check boxes and presses the “OK” button, the terminal control unit 21 receives this operation input and transmits the selection result of the on-site user together with the user ID to the server device 10. (S103). In the present embodiment, as shown in FIG. 11, it is assumed that the “beam formwork” of “1F A work area” is selected by the user at the site. Therefore, the selection information including the site ID corresponding to “1F A work area” and the work ID corresponding to “beam formwork” is transmitted from the information processing terminal 20 to the server device 10 as a selection result. From this, this site user is actually working on the “beam formwork” at the construction site of “1F A work area”, and the question regarding “beam formwork” of “1F A work area” It turns out that it is a situation to make an inquiry to an appropriate technical person in charge (hereinafter referred to as “inquiry user”).

  Next, when the server device 10 receives the selection result of the site user transmitted from the information processing terminal 20 together with the user ID, the server device 10 creates a question / inquiry destination list for allowing the site user to browse according to the received selection result. Then, the created question / inquiry destination list is transmitted to the information processing terminal 20 (S104). In the present embodiment, since the “beam formwork” of “1F A section” is selected by the site user (see FIG. 11), the selection information as the selection result includes the site ID corresponding to “1F A section” and “ The work ID corresponding to “beam formwork” is included. Therefore, when the server control unit 11 acquires the work ID of “beam formwork” included in the selection information, the question information related to “beam formwork” among the question information in the server storage unit 12 (shown in FIG. 6). The question item and question ID of “beam formwork” are selected by referring to. Further, when the server control unit 11 acquires the field ID of “1F A work area” included in the selection information, the inquiry destination information (“FIG. 7”) regarding the “1F A work area” in the inquiry information in the server storage unit 12 is obtained. By referring to the user name (user ID) of the inquiry destination associated with the question ID of the selected “beam formwork” from the user name (user ID) of the inquiry destination in “1F A industrial zone” ) Is selected.

  In this way, the server control unit 11 creates the question / inquiry destination list by listing the question items and the inquiry destination users that are selected from the operation list by the on-site user and associated with the on-site operation / work contents. Then, the server communication unit 15 is controlled to transmit the created question / inquiry destination list to the requesting information processing terminal 20. As a result, questions based on the contents of work undertaken by the field user and an inquiry user regarding the questionnaire are automatically selected. Can be contacted promptly.

  Next, when receiving the question / inquiry destination list transmitted from the server device 10, the information processing terminal 20 of the site user causes the terminal display unit 24 to display a selection screen (see FIG. 12) including this question / inquiry destination list. . At this time, the on-site user browses the question / inquiry list included in this selection screen while operating the terminal input unit 23, searches for a question that matches his own question, and inquires about the question. Can be selected. As shown in FIG. 12, each item has a check box corresponding to it. For this reason, when the on-site user selects one of the check boxes and presses the “OK” button, the terminal control unit 21 receives this operation input and transmits the selection result of the on-site user together with the user ID to the server device 10. Control as follows.

  For example, as shown in FIG. 12, when a question that matches a question of a site user among a plurality of questions posted on a question / inquiry list is “rebar is not fit”, the site user Then, the check box of the inquiry destination user “Company A Reinforcing Bars” who should answer the question is selected. After the selection, when the “OK” button is pressed by the site user, the terminal control unit 21 responds to this operation input to the question ID corresponding to “the rebar is not fit” and “Company A Rebar Foreman”. The selection information including the corresponding user ID is transmitted to the server device 10 as a selection result (S105).

  Next, when the server device 10 receives the selection information transmitted from the information processing terminal 20 of the site user, the server device 10 creates contact information related to “Company A rebar foreman” in response to the received selection information. Contact information is transmitted to the information processing terminal 20. That is, the server control unit 11 refers to the user information (shown in FIG. 4) with the user ID of “A Company Reinforcement Foreman” included in the received selection information as a key. Specify contact information (phone number and email address). Further, the server control unit 11 refers to the unconfirmed flag of the question information (shown in FIG. 6) by using the question ID “rebar is not fit” included in the received selection information as a key. Check that there are no undetermined elements in the “not yet” question. In the present embodiment, as shown in FIG. 6, when the question item is “rebar does not fit”, the question ID is “001”. Since this question ID “001” is set to “0” as the “indeterminate flag”, it can be seen that there is no indeterminate element. In this manner, the server control unit 11 creates contact information (see FIG. 13) including the name and contact information of the identified “Company A rebar foreman” and transmits it to the information processing terminal 20 of the site user (S106). ).

  Thereby, the site user can confirm the contact information of “Company A rebar foreman” displayed on the terminal display unit 24 of the information processing terminal 20, so that the question item (“rebar does not fit”). It becomes possible to promptly contact the associated inquiry destination user (“Company A Reinforcing Bar Chief”).

  On the other hand, as shown in FIG. 12, when the question that matches the question of the on-site user among the plurality of questions posted in the question / inquiry list is “the drawing is unconfirmed” The site user selects the check box of “designer” who is an inquiry destination user who should answer the question. After the selection, when the “OK” button is pressed by the site user, the terminal control unit 21 responds to this operation input, the question ID corresponding to “the drawing is unconfirmed” and “designer”. The selection information including the user ID corresponding to is transmitted to the server device 10 as a selection result (S107).

  Next, when the server device 10 receives the selection information transmitted from the information processing terminal 20 of the site user, the server device 10 creates contact information regarding the “designer” based on the received selection information, and the created contact information is stored in the contact information. In order to transmit to the information processing terminal 20, the following processing is performed.

  The server control unit 11 specifies the contact information of the “designer” by referring to the user information (shown in FIG. 4) with the user ID of the “designer” included in the received selection information as a key. Further, the server control unit 11 refers to the unconfirmed flag of the question information (shown in FIG. 6) by using the question ID “Drawing is unconfirmed” included in the received selection information as a key. Check for the existence of uncertain elements for the question “The drawing is unconfirmed”. In the present embodiment, as shown in FIG. 6, when the question item is “the drawing is unconfirmed”, the question ID is “011”. Since “1” is set as the “indeterminate flag” in the question ID “011”, it can be seen that there is an indeterminate element.

  Then, when there are uncertain elements in the question items as described above, the unconfirmed elements are confirmed with respect to the “designer” who is the inquiry destination user. Even if it is undecided at the start of on-site work, there may be cases where undecided elements have been finalized as the designer's design work proceeds, in which case the latest information after confirmation will be displayed. This is because it can be obtained. Specifically, the server control unit 11 uses, as a key, the question ID “011” of “the drawing is unconfirmed” included in the received selection information, and “ By referring to the confirmation information on “beam formwork” (shown in FIG. 8), the confirmation item corresponding to the question “Drawing is undecided” ?

  Then, the server control unit 11 generates a confirmation image including a confirmation item of the selected “Is the drawing unconfirmed?”, And contacts the specified “designer” (inquiry user's The information is transmitted to the information processing terminal 20) (S108). As shown in FIG. 14, the confirmation image includes a confirmation item for the inquiry destination user, a check box for selecting “Unconfirmed”, a check box for selecting “Confirm”, and a confirmed drawing. And an input field for inputting a corresponding drawing ID.

  Next, upon receiving the confirmation image transmitted from the server device 10, the information processing terminal 20 of the “designer” who is the inquiry destination user displays the confirmation image on the terminal display unit 24. At this time, the “designer” who is the inquiring user selects the target drawing for the confirmation content included in the confirmation image, that is, the confirmation item “Is the drawing undecided?”. Answer whether it has been confirmed or not yet confirmed. In other words, the “designer” who is the inquiry destination user operates the terminal input unit 23 to select the “confirm” check box when the drawing has been confirmed, and “not yet” when the drawing has not been confirmed. Select the “Confirm” checkbox. If the “determined” check box is selected, the drawing ID corresponding to the confirmed drawing can be entered in the input field. In the present embodiment, as shown in FIG. 14, the “designer” who is the inquiry destination user selects the “determined” check box, and the drawing ID corresponding to the confirmed drawing is entered in the input field. Shall. In other words, it means that the drawings that were unconfirmed at the start of on-site work are in a confirmed state after the designer's design work has progressed thereafter. After the selection / input is completed in this way, when the “OK” button is pressed by the “designer” who is the inquiry destination user, the terminal control unit 21 responds to this operation input and selects the “fixed” Is selected and input information including the drawing ID of the confirmed drawing and the user ID of the inquiry destination user is sent to the server device 10 as a selection / input result (S109).

  Next, when the server device 10 receives the selection / input information transmitted from the information processing terminal 20 of the inquiry destination user, the server device 10 creates contact information regarding the “designer” based on the received information, and the created contact information. The previous information is transmitted to the information processing terminal 20 of the site user (S110). That is, the server control unit 11 refers to the user information (shown in FIG. 4) with the user ID of “designer” included in the received selection / input information as a key, so that the name and contact information of “designer” (Telephone number or e-mail address) is specified. Further, the server control unit 11 refers to the drawing information (shown in FIG. 9) with the drawing ID included in the received selection / input information as a key, thereby determining the access destination and file name of the drawing data corresponding to the drawing ID. Identify. In this way, the server control unit 11 obtains the name and contact information of the specified “designer”, the file name and access destination of the specified drawing data, and contact information (see FIG. 15) including the “confirmed” answer. The information is created and transmitted to the information processing terminal 20 of the field user.

  Next, when the information processing terminal 20 of the site user receives the contact information transmitted from the server device 10, the contact information (see FIG. 15) is displayed on the terminal display unit 24. At this time, the site user uses the “telephone number” and “e-mail address” included in the contact information displayed on the terminal display unit 24 to answer the question (“drawing is unconfirmed”). You will be able to quickly contact the contact user ("designer") associated with Also, the field user can quickly obtain the drawing data of “file name of drawing data” stored in “access destination of drawing data” included in the contact information as the latest information after confirmation. .

  As mentioned above, although embodiment of this invention was described, said embodiment is for making an understanding of this invention easy, and is not for limiting and interpreting this invention. Further, the present invention can be changed or improved without departing from the gist thereof, and needless to say, the present invention includes equivalents thereof.

DESCRIPTION OF SYMBOLS 1 Information communication system 2 Network 10 Server apparatus 11 Server control part 12 Server memory | storage part 13 Server input part 14 Server display part 15 Server communication part 20 Information processing terminal 21 Terminal control part 22 Terminal memory | storage part 23 Terminal input part 24 Terminal display part 25 Terminal communication department

Claims (7)

A server device configured such that an information processing terminal used by a user is connected via a network,
Inquiry including user information including information related to work contents handled by the user, question information including information related to a plurality of questions set for each of the work contents, and information related to the inquiry destination user associated with the questions. A storage unit for storing the destination information;
In response to a request from the information processing terminal, by referring to the user information, a process for identifying the work content handled by the user who uses the information processing terminal, and by specifying the question information, A process of selecting a question for the user based on the work content that has been performed, and a process of determining a user of an inquiry destination associated with the selected question item by referring to the inquiry information A control unit;
A communication unit that transmits information on the selected question item and information on the determined user to be inquired to the information processing terminal of the request source via the network;
A server device comprising: The server device according to claim 1,
The storage unit stores work process information including information on a work process set for each work content,
The control unit, when requested by the information processing terminal, refers to the work process information to estimate a work content that a user using the information processing terminal has started, and an estimation Controlling the work list generated to allow the user to view the work content that has been sent to the requesting information processing terminal before sending the questionnaire set in the work content. Server device characterized by. The server device according to claim 2,
The controller is
When the user receives the work content under work selected from the work content estimated by browsing the work list, together with a request from the information processing terminal,
By referring to the question information, a question item for the user is selected based on the received work contents being started, and the inquiry destination associated with the selected question item is referred to by referring to the inquiry destination information. A server apparatus for controlling the information processing terminal of the request source to determine information on the selected question item and information on the determined inquiry destination user. . The server device according to claim 3,
The storage unit stores confirmation information including information on confirmation items to the inquiry destination user associated with the question items,
The control unit identifies a confirmation item associated with the selected question item by referring to the confirmation information, and uses the identified confirmation item by the determined inquiry destination user. A server device that is controlled to transmit to a terminal. The server device according to any one of claims 1 to 4,
The storage unit stores drawing information including drawing data determined by the inquiry destination user,
When there is a request from the information processing terminal, the control unit identifies confirmed drawing data by referring to the drawing information, and transmits the identified drawing data to the requesting information processing terminal A server device that is controlled to perform. A program executed by a computer configured to connect an information processing terminal used by a user via a network,
On the computer,
Inquiry including user information including information related to work contents handled by the user, question information including information related to a plurality of questions set for each of the work contents, and information related to the inquiry destination user associated with the questions. Processing for storing the previous information in the storage unit;
In response to a request from the information processing terminal, the work information handled by the user using the information processing terminal is identified by referring to the user information, and identified by referring to the question information. Selecting a question for the user based on the work content, and referring to the inquiry information to determine a user of an inquiry associated with the selected question; and
A process of transmitting information on the selected question item and information on the determined user of the inquiry destination to the information processing terminal of the request source via the network;
A program for running An information communication system having an information processing terminal used by a user and a server device connected to the information processing terminal via a network,
The server device is
Inquiry including user information including information related to work contents handled by the user, question information including information related to a plurality of questions set for each of the work contents, and information related to the inquiry destination user associated with the questions. A storage unit for storing the destination information;
In response to a request from the information processing terminal, by referring to the user information, a process for identifying the work content handled by the user who uses the information processing terminal, and by specifying the question information, A process of selecting a question for the user based on the work content that has been performed, and a process of determining a user of an inquiry destination associated with the selected question item by referring to the inquiry information A control unit;
A communication unit that transmits information on the selected question item and information on the determined user to be inquired to the information processing terminal of the request source via the network;
With
The information processing terminal
A display unit configured to display information regarding the selected question item received from the server device via the network and information regarding the determined inquiry destination user to a user using the information processing terminal; ,
An information communication system comprising:

Images