JP2023184005A - Business request program, business request device, business request system, and business request method - Google Patents

Abstract

To provide a business request program, a business request device, a business request system, and a business request method for allowing a requester to easily grasp the state of execution of business.SOLUTION: A business request system, in response to receiving, from a first user terminal, an execution request for predetermined business and designation information indicating that first procedure information is designated as information indicating an execution procedure for the predetermined business, transmits the execution request and the designation information in association with each other to a second user terminal, and in response to receiving, from the second user terminal, progress information indicating the state of progress of the execution of the predetermined business, stores the progress information in a storage unit so that it can be referred to from the first user terminal.SELECTED DRAWING: Figure 8

Description

The present invention relates to a task request program, a task request device, a task request system, and a task request method.

For example, in an organization such as a company (hereinafter also simply referred to as an organization), a person such as a superior who requests the execution of a task (hereinafter simply referred to as a client), and a subordinate who performs the task (hereinafter simply referred to as a contractor) A request (hereinafter also simply referred to as an execution request) regarding the execution of a task is made to a person (also referred to as an execution request).

Specifically, in this case, the requester transmits, for example, a request to perform the business and a procedure for performing the business to the trustee. Then, the trustee proceeds with the execution of the task corresponding to the received execution request, for example, while referring to the contents of the received execution procedure (see Patent Document 1).

Japanese Patent Application Publication No. 2016-045689

Here, in the above-mentioned organizations, for example, it is desired to easily grasp the execution status of the work requested by the client to the trustee.

In order to easily grasp the execution status of the above-mentioned business, the business request program according to the present invention sends a request for execution of a predetermined business from a first user terminal and information indicating the execution procedure of the predetermined business. In response to receiving designation information indicating that 1 procedure information has been designated, the execution request and the designation information are associated and transmitted to a second user terminal, and the second user terminal transmits the execution request and the designation information to the second user terminal. In response to receiving progress information indicating the progress status of business execution, the computer is caused to execute a process of storing the progress information in a storage unit in a state where it can be referenced from the first user terminal.

According to the job request program, job request device, job request system, and job request method of the present invention, it becomes possible to easily grasp the status of job execution.

FIG. 1 is a diagram illustrating a configuration diagram of an information processing system 10 in the first embodiment. FIG. 2 is a diagram illustrating the hardware configuration of the information processing device 1. FIG. 3 is a diagram illustrating the hardware configuration of the operating terminal 4 and the operating terminal 5. As shown in FIG. FIG. 4 is a block diagram of the functions of the operating terminal 4. As shown in FIG. FIG. 5 is a block diagram of the functions of the operating terminal 5. As shown in FIG. FIG. 6 is a block diagram of the functions of the information processing device 1. FIG. 7 is a sequence chart diagram illustrating business request processing in the first embodiment. FIG. 8 is a diagram illustrating the movements of the client and the trustee in accordance with the execution of the business request process in the first embodiment. FIG. 9 is a sequence chart diagram illustrating business request processing in the first embodiment. FIG. 10 is a diagram illustrating the movements of the client and the trustee in accordance with the execution of the business request process in the first embodiment. FIG. 11 is a diagram illustrating a specific example of history information 201. FIG. 12 is a diagram illustrating a specific example of the evaluation information 301a. FIG. 13 is a diagram illustrating a specific example of screen transitions on the operating terminal 4 and the operating terminal 5. FIG. 14 is a diagram illustrating a specific example of screen transitions on the operation terminal 4 and the operation terminal 5. FIG. 15 is a diagram illustrating a specific example of screen transitions on the operation terminal 4 and the operation terminal 5. FIG. 16 is a diagram illustrating business request processing in the second embodiment. FIG. 17 is a sequence chart diagram illustrating business request processing in the second embodiment. FIG. 18 is a diagram illustrating business request processing in the first modification.

Embodiments of the present invention will be described below with reference to the drawings. However, these embodiments do not limit the technical scope of the present invention.

First, a configuration example of the information processing system 10 in the first embodiment will be described. The information processing system 10 (hereinafter also referred to as a business request system) handles various tasks such as order projects, investigation requests, inspection work, weekly reports, monthly reports, calculations, greeting letters, policy documents, and the creation of council materials. It can be applied to work execution in various scenes. Furthermore, the data managed by the information processing system 10 also serves as evidence for requesting work and serves as a work instruction.

FIG. 1 is a diagram illustrating a configuration diagram of an information processing system 10 in the first embodiment.

As shown in FIG. 1, the information processing system 10 includes, for example, an information processing device 1 (hereinafter also referred to as a business requesting device), a storage device 2 (hereinafter also referred to as a first storage section), and a storage device 3 (hereinafter also referred to as a first storage section). , a second storage unit), one or more operation terminals 4 (hereinafter also referred to as a first user terminal), and one or more operation terminals 5 (hereinafter also referred to as a second user terminal). Although a case will be described below in which the storage device 2 and the storage device 3 are different storage devices, the storage device 2 and the storage device 3 may be, for example, the same storage device.

The information processing device 1 is, for example, one or more physical machines or one or more virtual machines, and performs processing for a client to request a trustee to perform a task (hereinafter also referred to as task request processing). . Note that the information processing device 1 does not need to be a dedicated device, for example, and may be a device that also performs other processing.

The storage device 2 is a device equipped with, for example, an HDD (Hard Disk Drive) or an SSD (Solid State Drive), and stores history information 201 used for executing business request processing.

The history information 201 is, for example, information indicating the execution status of a task requested by a client to a trustee. Specifically, the history information 201 includes, for example, information indicating the progress of a task requested by a client to a trustee (hereinafter also referred to as progress information 201a). In addition, the history information 201 includes, for example, information (hereinafter also referred to as inquiry information 201b) indicating the contents of inquiries made by the trustee to other parties including the client (hereinafter also referred to as collaborators). is included. Further, the history information 201 includes, for example, information indicating the content of a response to an inquiry made from a trustee to a cooperator (hereinafter also referred to as response information 201c). A specific example of the history information 201 will be described later.

The storage device 3 is a device equipped with, for example, an HDD or an SSD, and stores a template 301 (hereinafter also referred to as procedure information) used to execute the business request process.

The template 301 is, for example, information in which procedures for performing each task and safety standards established for each task are described. Specifically, the template 301 may be, for example, a spreadsheet, a management sheet, a workflow, a process management tool, a web page, an electronic manual, etc. in which procedures for performing each task are described. Further, the template 301 may be, for example, video data in which the procedure for carrying out a business is photographed. A specific example of the template 301 will be described later.

Further, the storage device 3 stores, for example, information on the trustee's evaluation of each template 301 (hereinafter also referred to as evaluation information 301a).

The operation terminal 4 is, for example, a mobile terminal such as a PC (Personal Computer) or a smartphone, and is a terminal used when a client requests a trustee to perform a task.

The operation terminal 5 is, for example, a mobile terminal such as a PC or a smartphone, and is a terminal used by the trustee to confirm the details of the work requested by the client.

The information processing device 1 according to the present embodiment receives, for example, a request to perform a predetermined task and designation information (hereinafter also simply referred to as designation information) indicating a template 301 designated as a procedure for performing the predetermined task. When received from the operating terminal 4, the received execution request and specification information are associated with each other and transmitted to the operating terminal 5. The predetermined work may be, for example, work related to the information processing system, such as data migration work or program update work. Furthermore, the predetermined task may be a task that is not related to the information processing system, such as a task of creating a document or a task of setting up a meeting. Further, the predetermined task may be a task that involves a deliverable, such as the creation of a prototype, for example. Hereinafter, information that associates an execution request with specified information will be collectively referred to simply as an execution request. In addition, hereinafter, the template 301 designated as a procedure for performing a predetermined task will also be referred to as a specific template 301.

Thereafter, for example, when the information processing device 1 receives history information 201 indicating the performance status of a predetermined task from the operating terminal 5, the information processing device 1 stores the received history information 201 in the storage device 2. Specifically, for example, when the information processing device 1 receives progress information 201a indicating the progress status of a predetermined task from the operation terminal 5, the information processing device 1 stores the received progress information 201a in the storage device 2 as at least part of the history information 201. Accumulate in.

That is, for example, when a requester requests a trustee to perform a task via the operating terminal 4, or when a trustee sends progress information 201a regarding the task via the operating terminal 5, the information processing The device 1 stores this information in a form that can be referenced by the client.

As a result, the requester can, for example, appropriately refer to the performance status of each task for which performance has been requested, and can easily grasp the performance status of each task for which performance has been requested.

Furthermore, for example, when the information processing device 1 in this embodiment receives inquiry information 201b regarding the execution of a predetermined business from the operation terminal 5, the information processing apparatus 1 transmits the received inquiry information 201b to another operation terminal (not shown). ), and the received inquiry information 201b is stored in the storage device 2 as at least part of the history information 201.

That is, for example, when a trustee who has received a request from a client to perform a task makes an inquiry to a cooperator via the operation terminal 5, the information processing device 1 provides information regarding this inquiry that can be referenced by the client. Accumulate in form. In other words, the information processing device 1 allows the client to refer to, for example, not only inquiries made by the trustee to the client, but also inquiries made by the trustee to collaborators other than the client. Accumulate in form.

As a result, the client can, for example, appropriately collect information that is not sent or received between the client and the client, among the information indicating the execution status of each task that the client has been requested to perform. It becomes possible to refer to it. Therefore, the client can also understand, for example, problems that have occurred in the course of the trustee's business execution, and the details of the measures taken by the trustee in response to the problems. Therefore, the client can, for example, more accurately grasp the execution status of each task.

[Hardware configuration of information processing system]
Next, the hardware configuration of the information processing system 10 will be explained. FIG. 2 is a diagram illustrating the hardware configuration of the information processing device 1. Further, FIG. 3 is a diagram illustrating the hardware configuration of the operating terminal 4 and the operating terminal 5. Note that although the following explanation assumes that the hardware configurations and connected devices (hereinafter also referred to as hardware configurations, etc.) of the operating terminals 4 and 5 are the same, the hardware of the operating terminals 4 and 5 For example, the wear configurations and the like may be different from each other. Furthermore, the description of the hardware configuration of the operating terminal 5 will be omitted below.

As shown in FIG. 2, the information processing device 1 includes a CPU 101 that is a processor, a memory 102, a communication device 103, and a storage medium 104. Each part is connected to each other via a bus 105.

The storage medium 104 has, for example, a program storage area (not shown) that stores a program (not shown) for processing a business request. Note that the storage medium 104 may be, for example, an HDD or an SSD.

The CPU 101 performs business request processing, for example, by executing a program loaded into the memory 102 from the storage medium 104.

The communication device 103 accesses each of the storage device 2 and the storage device 3, for example. Further, the communication device 103 accesses each of the operating terminal 4 and the operating terminal 5 via a network NW such as the Internet, for example.

Further, as shown in FIG. 3, the operating terminal 4 includes a CPU 401 which is a processor, a memory 402, a communication device 403, and a storage medium 404. Each part is connected to each other via a bus 405.

The storage medium 404 has, for example, a program storage area (not shown) that stores a program (not shown) for processing a business request. Note that the storage medium 404 may be, for example, an HDD or an SSD.

The CPU 401 performs business request processing, for example, by executing a program loaded into the memory 402 from the storage medium 404.

The communication device 403 accesses the information processing device 1 via a network NW such as the Internet, for example.

[Functions of information processing system]
Next, the functions of the information processing system 10 will be explained. FIG. 4 is a block diagram of the functions of the operating terminal 4. As shown in FIG. Moreover, FIG. 5 is a block diagram of the functions of the operation terminal 5. Furthermore, FIG. 6 is a block diagram of the functions of the information processing device 1. Note that, below, a case will be described in which the operation terminal 4 and the operation terminal 5 have different functions, but each of the operation terminal 4 and the operation terminal 5 has the function of the operation terminal 4 explained in FIG. It may have both the functions of the operating terminal 5 to be described. That is, a client who uses the operation terminal 4 is also a trustee who receives a request to perform a task from another client, and who uses the operation terminal 4 to receive a request to perform a task from another client. You can. Further, the trustee who uses the operation terminal 5 is also a requester who requests other trustees to perform a task, for example, and uses the operation terminal 5 to request another trustee to perform a task. It may be something.

First, a block diagram of the functions of the operating terminal 4 will be explained. As shown in FIG. 4, the operating terminal 4 has a request transmitting section 411, an information request transmitting section 412, and an information receiving section through organic cooperation between hardware such as a CPU 401 and a memory 402, and a program. 413 and a template transmitting section 414.

For example, when the request transmitting unit 411 receives an input of a request to perform a predetermined task and specification information specifying a specific template 301 as information indicating the procedure for performing the predetermined task, the request transmitting unit 411 transmits the request to perform the specified task, etc. are associated with each other and transmitted to the information processing device 1. Specifically, for example, when receiving an input such as an execution request from a requester, the request transmitting unit 411 associates the input execution request etc. and transmits it to the information processing apparatus 1. Note that the execution request or the like may include, for example, the level of difficulty (for example, the level of difficulty set by the requester) of executing a predetermined task.

For example, when the information request transmitting unit 412 receives an input of information (hereinafter also referred to as request information) requesting transmission (reference) of the history information 201, the information request transmitting unit 412 transmits the input request information to the information processing device 1. . Specifically, for example, when receiving input of request information from a requester, the information request transmitting unit 412 transmits the input request information to the information processing device 1 .

For example, when the information receiving unit 413 receives history information 201 corresponding to the request information transmitted by the information request transmitting unit 412 from the information processing device 1, the information receiving unit 413 displays the received history information 201 on the display device (not shown) of the operating terminal 4. ). In this case, the requester refers to the displayed history information 201, for example.

For example, when receiving an input of a new template 301 (for example, a template 301 newly created by a client), the template transmitting unit 414 transmits the input template 301 to the information processing device 1 .

Next, a block diagram of the functions of the operation terminal 5 will be explained. As shown in FIG. 5, the operation terminal 5 has a request receiving section 511, a progress transmitting section 512, and an information request transmitting section through organic cooperation of a program and hardware such as a CPU 501 and a memory 502. 513, an information receiving section 514, an inquiry transmitting section 515, an answer receiving section 516, and an evaluation transmitting section 517.

For example, when the request receiving unit 511 receives an execution request or the like from the information processing device 1, the request receiving unit 511 displays the received execution request or the like on the display device of the operation terminal 5. In this case, the trustee confirms, for example, the contents of the displayed execution request.

For example, when the progress transmitting unit 512 receives input of the progress information 201a, the progress transmitting unit 512 transmits the input progress information 201a to the information processing device 1. Specifically, for example, when accepting progress information 201a input by the trustee, the progress transmitting unit 512 transmits the input progress information 201a to the information processing device 1.

For example, when the information request transmitting unit 513 receives an input of information (hereinafter also referred to as request information) requesting transmission (obtaining) of the template 301 corresponding to the specified information received by the request receiving unit 511, the information request transmitting unit 513 accepts the input. The requested request information is sent to the information processing device 1. Specifically, for example, when receiving input of request information from a trustee, the information request transmitting unit 513 transmits the input request information to the information processing device 1 .

For example, when the information receiving unit 514 receives a specific template 301 corresponding to the request information transmitted by the information request transmitting unit 513 from the information processing device 1, the information receiving unit 514 displays the received specific template 301 on the display device of the operating terminal 5. do. Then, in this case, the trustee executes the task corresponding to the execution request received by the request receiving unit 511, for example, while referring to the displayed specific template 301.

For example, when receiving inquiry information 201b regarding business, the inquiry transmitting unit 515 transmits the input inquiry information 201b to the information processing apparatus 1. Specifically, for example, when receiving inquiry information 201b input by the trustee, inquiry transmitting unit 515 transmits the input inquiry information 201b to information processing device 1 .

For example, when the answer receiving unit 516 receives answer information 201c indicating an answer corresponding to the inquiry information 201b sent by the inquiry transmitting unit 515 from the information processing device 1, the answer receiving unit 516 displays the received answer information 201c on the operation terminal 5. Display on the device. Then, in this case, the trustee confirms, for example, the contents of the displayed response information 201c.

For example, when receiving the input of evaluation information 301a indicating the evaluation of the specific template 301 received by the information receiving section 514, the evaluation transmitting section 517 transmits the input evaluation information 301a to the information processing apparatus 1. Specifically, for example, when receiving the input of evaluation information 301a from the trustee, the evaluation transmitting unit 517 transmits the input evaluation information 301a to the information processing device 1.

Next, a block diagram of the functions of the information processing device 1 will be explained. As shown in FIG. 6, the information processing device 1 has a request receiving section 111, a request transmitting section 112, and information management through organic cooperation of a program and hardware such as a CPU 101 and a memory 102, for example. 113, an information search section 114, an information transmission section 115, an inquiry transmission section 116, an answer transmission section 117, a template management section 118, and an evaluation management section 119.

For example, when the request receiving unit 111 receives an execution request or the like from the operation terminal 4, the request reception unit 111 stores the received execution request or the like in the storage device 2 as at least part of the history information 201.

The request transmitting unit 112 transmits, for example, the execution request received by the request receiving unit 111 to the operation terminal 5. Specifically, the request transmitting unit 112 identifies, for example, the operating terminal 5 indicated by the destination information included in the execution request received by the request receiving unit 111. Note that the destination information may be of any type as long as it indicates the destination, such as an email address or telephone number. Then, the request transmitting unit 112 transmits, for example, the execution request received by the request receiving unit 111 to the specified operation terminal 5.

For example, when the information management unit 113 receives the progress information 201a transmitted from the operation terminal 5, the information management unit 113 accesses the storage device 2 and stores the received progress information 201a as at least part of the history information 201.

For example, when the information search unit 114 receives request information requesting transmission of the history information 201 from the operation terminal 4, the information search unit 114 searches the history information 201 corresponding to the received request information. Specifically, the information search unit 114, for example, accesses the storage device 2 and searches for history information 201 corresponding to the received request information.

The information transmitting unit 115 transmits, for example, the history information 201 searched by the information searching unit 114 to the operation terminal 4.

Further, for example, when receiving request information requesting transmission of a specific template 301 from the operating terminal 5, the information search unit 114 searches for the specific template 301 corresponding to the received request information. Specifically, the information search unit 114, for example, accesses the storage device 3 and searches for a specific template 301 corresponding to the received request information. Thereafter, the information transmitting unit 115 transmits, for example, the specific template 301 searched by the information searching unit 114 to the operation terminal 5.

For example, when receiving the inquiry information 201b from the operating terminal 5, the inquiry transmitting unit 116 transmits the received inquiry information 201b to another operating terminal (not shown). Specifically, the inquiry transmitter 116 identifies, for example, another operating terminal indicated by the destination information included in the received inquiry information 201b. Then, the inquiry transmitting unit 116 transmits, for example, the received inquiry information 201b to the other specified operating terminal.

For example, when the answer sending unit 117 receives answer information 201c from another operating terminal, it sends the received answer information 201c to the operating terminal 5. Specifically, the answer transmitter 117 identifies, for example, the operating terminal 5 indicated by the destination information included in the received answer information 201c. Then, the reply transmitter 117 transmits, for example, the received reply information 201c to the specified operation terminal 5.

For example, when the template management unit 118 receives a new template 301 from the operating terminal 4 , it accesses the storage device 3 and stores the received template 301 in the storage device 3 .

Specifically, when the template management unit 118 receives a new template 301 from the operation terminal 4, for example, the template management unit 118 stores the received template 301 in the storage device 3 as a template candidate (not shown). The template candidates are, for example, templates that are not included in the search range by the information search unit 114. Then, the template management unit 118 changes, for example, a template candidate that has been specified to be changed to the template 301 to the template 301 as appropriate. This change results in a template that is included within the search range by the information search unit 114. A template candidate is, for example, a template that has been evaluated by a template creator as not having a sufficient degree of completeness as a template. These template candidates become more complete as templates after being refined by template creators, and become usable as templates.

For example, when the evaluation information 301a is received from the operation terminal 5, the evaluation management unit 119 accesses the storage device 2 and stores the received evaluation information 301a in the storage device 2. Specifically, the evaluation management unit 119 stores, for example, the received evaluation information 301a in the storage device 2 in association with the template 301 that is the evaluation target of the received evaluation information 301a.

[Business request processing in the first embodiment]
Next, business request processing in the first embodiment will be explained. 7 and 9 are sequence charts illustrating the business request processing in the first embodiment. Further, FIGS. 8 and 10 are diagrams for explaining the movements of the client and the trustee in accordance with the execution of the business request process in the first embodiment.

For example, as shown in FIG. 7, when the operating terminal 4 (request transmitting unit 411) receives an input such as a request to perform a predetermined task, it transmits the received request to perform the task to the information processing device 1. (Step S1 and Step S2 in FIG. 7).

Specifically, as shown in FIG. 8, for example, when the client P1 requests the trustee P2 to perform a predetermined task, the client P1 accesses the storage device 3 via the operating terminal 4 and performs a predetermined task. A specific template 301 that can be determined to be appropriate as a template 301 to be referred to when performing business is selected (step S101 in FIG. 8). Then, the requester P1 operates the steps from step S1 in FIG. Have terminal 4 etc. perform this.

Subsequently, the information processing device 1 (request receiving unit 111), for example, as shown in FIG. 7, in response to receiving the execution request etc. transmitted from the operation terminal 4 in step S2, is stored in the storage device 2 as at least part of the history information 201 (step S3 in FIG. 7). Further, in this case, the information processing device 1 (request transmitting unit 112) transmits, for example, the received execution request etc. to the operating terminal 5 (step S4 in FIG. 7).

After that, as shown in FIG. 7, when the operating terminal 5 (request receiving unit 511) receives the execution request transmitted from the information processing device 1 in step S4, the operating terminal 5 (request receiving unit 511) records the progress information 201a regarding the predetermined task. It waits until an input is received (step S5 in FIG. 7).

Specifically, for example, as shown in FIG. 8, when the trustee P2 receives a request for execution of a predetermined task from the client P1, the trustee P2 accesses the storage device 3, and in step S101, the trustee P2 selects the A specific template 301 is obtained (steps S102 and S103 in FIG. 8). Then, the trustee P2 performs a predetermined task, for example, while referring to the specific template 301 acquired in step S103 (step S104 in FIG. 8). Thereafter, the trustee P2 appropriately inputs, for example, progress information 201a regarding the predetermined task in step S104 to the operation terminal 5 (step S105 in FIG. 8). More specifically, for example, as shown in FIG. 8, the trustee P2 states that the progress of the work requested by the client P1 whose identification information such as name is "AAA" is "80 (%)". progress information 201a indicating this is input to the operating terminal 5. Note that such input may be made, for example, by checking a check box indicating the progress status, or by inputting a specific numerical value into a text box. Further, the process management system or the like and the information processing system 10 may cooperate with each other to automatically determine the progress rate.

Next, for example, as shown in FIG. 7, when input of progress information 201a regarding a predetermined task is received, the operating terminal 5 (progress transmitting unit 512) transmits the received progress information 201a to the information processing device 1. (Step S6 in FIG. 7). Then, the information processing device 1 (information management unit 113) stores, for example, the progress information 201a transmitted in step S6 in the storage device 2 as at least part of the history information 201 (step S7 in FIG. 7).

That is, as shown in FIG. 8, for example, the trustee P2 inputs the progress information 201a regarding the predetermined business into the operating terminal 5 in step S105, thereby performing steps S5 and subsequent steps in FIG. 7 on the operating terminal 5, etc. let As a result, the trustee P2 can, for example, synchronize the progress information 201a input on the operation terminal 5 with the progress information 201a (history information 201) stored in the storage device 2 (steps in FIG. S106).

Next, as shown in FIG. 7, the operating terminal 4 (information request transmitting unit 412) receives an input of request information requesting transmission of history information 201 (progress information 201a) regarding a predetermined task, for example. , transmits the input request information to the information processing device 1. Then, for example, when the information processing device 1 (information search unit 114) receives request information transmitted from the operating terminal 4, it accesses the storage device 2 and searches for history information 201 corresponding to the received request information. . Further, the information processing device 1 (information transmitting unit 115) transmits, for example, the searched history information 201 to the operating terminal 4. After that, the operating terminal 4 (information receiving unit 413) receives the history information 201 transmitted from the information processing device 1, and displays the received history information 201 on a display device (not shown) (see FIG. 7). Step S8).

That is, the requester P1 inputs request information into the operating terminal 4, as shown in FIG. 8, for example, thereby causing the operating terminal 4, etc., to perform step S8 in FIG. This allows the client P1 to refer to, for example, the history information 201 regarding a predetermined task (step S107 in FIG. 8).

Furthermore, for example, as shown in FIG. 7, when receiving the input of the evaluation information 301a regarding the specific template 301 transmitted in step S4, the operation terminal 5 (evaluation transmitting unit 517) transmits the evaluation information for which the input was received. 301a to the information processing device 1 (step S11 in FIG. 7). For example, when the information processing device 1 (evaluation management unit 119) receives the evaluation information 301a transmitted from the operating terminal 5, the information processing device 1 (evaluation management unit 119) associates the received evaluation information 301a with a specific template 301 and stores it in the storage device 3. (Step S12 in FIG. 7).

That is, as shown in FIG. 8, for example, when the execution of a predetermined task is completed, the trustee P2 hands over the deliverables (not shown) associated with the execution of the predetermined task to the client P1, and also uses the operating terminal. By inputting the evaluation information 301a for 5, the operation terminal 5 or the like performs steps after step S11 in FIG. 7 (steps S108 and S109 in FIG. 8). Note that in step S108, for example, if the predetermined task is a task that does not involve a deliverable, such as a data migration task, the contractor P2 may send a task completion report to the client P1. .

For example, as shown in FIG. 9, when the operating terminal 5 (inquiry transmitting unit 515) receives an input of inquiry information 201b regarding a predetermined business, the operation terminal 5 (inquiry transmitting unit 515) transmits the input inquiry information 201b to the information processing device. 1 (step S21 and step S22 in FIG. 9).

Then, in response to receiving the inquiry information 201b transmitted from the operating terminal 4, the information processing device 1 (inquiry transmitting unit 116) transmits the received inquiry information 201b, for example, as shown in FIG. It is stored in the storage device 2 as at least part of the history information 201 (step S23 in FIG. 9). Further, in this case, the information processing device 1 (inquiry transmitting unit 116) transmits, for example, the received inquiry information 201b to the operation terminal 6 (hereinafter also referred to as the third user terminal) (step S24 in FIG. 9). . The operation terminal 6 is, for example, an operation terminal used by the collaborator P3.

That is, for example, as shown in FIG. 10, if a question arises during the performance of a predetermined task, the trustee P2 inputs the inquiry information 201b into the operation terminal 5, and then inputs the inquiry information 201b into the operating terminal 5. The operation terminal 5 or the like is caused to perform steps after step S21. This makes it possible for the trustee P2 to make an inquiry to the cooperator P3, for example, to resolve any doubts or the like (step S111 in FIG. 10). Further, in this case, the trustee P2 can synchronize the inquiry information 201b input on the operation terminal 5 and the inquiry information 201b stored in the storage device 2 (step S112 in FIG. 10). ).

Next, for example, as shown in FIG. 9, when the operation terminal 5 receives the transmitted inquiry information 201b, the operation terminal 6 waits until it receives input of the answer information 201c for the received inquiry information 201b ( Step S25 in FIG. 9).

For example, when receiving the input of the answer information 201c, the operation terminal 6 transmits the input answer information 201c to the information processing device 1 (step S26 in FIG. 9). After that, the information processing device 1 (answer transmitting unit 117) stores, for example, the answer information 201c transmitted in step S26 in the storage device 2 as at least a part of the history information 201 (step S27 in FIG. 9). Further, in this case, the information processing device 1 (answer transmitting unit 117) transmits, for example, the answer information 201c transmitted from the operating terminal 6 in step S26 to the operating terminal 5 (step S28 in FIG. 9).

That is, for example, as shown in FIG. 10, when the cooperator P3 receives an inquiry from the trustee P2, the cooperator P3 prepares an answer corresponding to the received inquiry. Then, the cooperator P3 inputs the response information 201c into the operating terminal 6, for example, thereby causing the operating terminal 6 to perform the steps after step S25 in FIG. This makes it possible for the cooperator P3 to, for example, give an answer to the inquiry received from the trustee P2 to the trustee P2 (step S113 in FIG. 10). Further, in this case, the cooperator P3 can synchronize the answer information 201c input on the operation terminal 6 and the answer information 201c stored in the storage device 2, for example (step S114 in FIG. 10).

In step S26 of FIG. 9, the cooperator P3 who has received the inquiry from the trustee creates, for example, a template 301 indicating an answer corresponding to the received inquiry, and sends the created template 301 to the operation terminal 6 along with the response information 201c. It may also be input to Then, the operating terminal 6 may transmit, for example, the inputted template 301 and the answer information 201c to the information processing device 1. Thereafter, in step S27 of FIG. 9, the information processing device 1 (answer transmitting unit 117) stores, for example, the answer information 201c transmitted from the operation terminal 6 in the storage device 2, and also stores the response information 201c transmitted from the operation terminal 6. 301 may be stored in the storage device 3.

Thereby, for example, when the same inquiry is received again, the collaborator P3 can reduce the burden of creating an answer to the received inquiry by specifying the template 301 that he/she has created in the past.

Further, when the information processing device 1 (template management unit 118) receives a template 301 from the operating terminal 6, for example, the information processing device 1 (template management unit 118) stores the received template 301 in the storage device 3 as a template candidate (not shown). Good too. Then, the information processing device 1 (template management unit 118) may change, for example, a template candidate to the template 301, which has been designated to be changed to the template 301, as appropriate.

[Specific example of history information]
Next, a specific example of the history information 201 accumulated in the storage device 2 will be explained. FIG. 11 is a diagram illustrating a specific example of history information 201. Specifically, FIG. 11 is a diagram illustrating a specific example of history information 201 in a case where progress information 201a, inquiry information 201b, and answer information 201c are included.

The history information 201 shown in FIG. 11 includes, for example, "date and time" indicating the date and time when each piece of information was stored in the storage device 2, "type ID" that identifies the type of each piece of information, and "identification ID" that identifies each piece of information. ” as an item. In addition, the history information 201 shown in FIG. 11 includes, for example, a "sender" indicating the source of the execution request or inquiry corresponding to each piece of information, and a "destination" indicating the transmission destination of the execution request or inquiry corresponding to each piece of information. ”, the “occurrence date” is set as the date on which the execution request or inquiry corresponding to each piece of information was made, and the “deadline date” is set as the deadline date of the execution request or inquiry corresponding to each piece of information. The items include "progress" which indicates the progress of the work corresponding to the information, and "template ID" which identifies the template 301 corresponding to each piece of information. Note that the "type ID" may include, for example, "1" indicating that each piece of information is progress information 201a, "2" indicating that each piece of information is inquiry information 201b, or each piece of information is answer information 201c. "3" is set to indicate that.

Specifically, in the history information 201 shown in FIG. 11, in the first line of information (see arrow AR1), for example, "6/8 13:00" is set as "date and time", and " 1" is set, "T24-001" is set as "Identification ID," "AAA" is set as "Sender," "CCC" is set as "Destination," and "Date of Occurrence" is set. 5/30'' is set, ``6/10'' is set as the ``deadline'', ``80 (%)'' is set as the ``progress'', and ``M012'' is set as the ``model ID''.

That is, the information in the first line of the history information 201 shown in FIG. 11 indicates, for example, that the progress of the task execution request sent from AAA, which is the requester, to CCC, which is the trustee, is 80 (%). This is information indicating. In other words, the information on the first line is, for example, the history information 201 (progress Information 201a).

In addition, in the history information 201 shown in FIG. 11, in the information on the third line (see arrow AR3), for example, "6/8 13:17" is set as "date and time", and "1" is set as "type ID". is set, "T09-001" is set as "Identification ID", "BBB" is set as "Sender", "EEE" is set as "Destination", and "6/6" is set as "Date of Occurrence". 3" is set, "6/7" is set as the "due date", "40 (%)" is set as the "progress", and "M031" is set as the "model ID".

That is, the information on the third line in the history information 201 shown in FIG. 11 indicates that the progress of the task execution request sent from BBB, the requester, to EEE, the trustee, is 40 (%). This is information indicating. In other words, the information on the third line is, for example, the history information 201 (progress Information 201a).

Note that in the information on the third line of the history information 201 shown in FIG. /8 13:47" is set as the "date and time." Therefore, BBB, which is the requester corresponding to the information on the third line, can, for example, refer to the information on the third line to find out that the work requested to EEE has not been completed by the deadline date, and furthermore, It becomes possible to understand that the progress remains at 40 (%).

In addition, in the history information 201 shown in FIG. 11, in the information on the fourth line (see arrow AR4), for example, "6/8 13:47" is set as "date and time", and "2" is set as "type ID". is set, "T09-001" is set as "Identification ID", "EEE" is set as "Sender", "FFF" is set as "Destination", and "6/6" is set as "Date of Occurrence". 8" is set, "6/8" is set as "Due Date", "-" indicating that no information is set as "Progress", and "M031" is set as "Model ID". has been done.

That is, the information on the fourth line in the history information 201 shown in FIG. 11 is, for example, information indicating that an inquiry was made from EEE, which is a trustee, to FFF, which is a collaborator. Specifically, the same information "T09-001" is set in each of the "identification ID" in the information on the third line and the "identification ID" in the information on the fourth line. Therefore, the information on the fourth line indicates that the EEE, which is the trustee of the business corresponding to the information on the third line, has made an inquiry to FFF regarding the business corresponding to the information on the third line. Therefore, BBB, which is the requester corresponding to the information on the third line, can understand that EEE has made an inquiry to FFF by referring to the information on the fourth line, for example.

Furthermore, in the history information 201 shown in FIG. 11, in the information on the 8th line (see arrow AR8), for example, "6/8 14:42" is set as the "date and time", and "3" is set as the "type ID". is set, "T09-001" is set as "Identification ID", "FFF" is set as "Sender", "EEE" is set as "Destination", and "-" is set as "Date of Occurrence". is set, "-" is set as "deadline date", "-" is set as "progress", and "M031" is set as "template ID".

That is, the information on the 8th line in the history information 201 shown in FIG. 11 is, for example, information indicating that FFF, which is a collaborator, has responded to EEE. Specifically, the same information "T09-001" is set in each of the "identification ID" in the information on the fourth line and the "identification ID" in the information on the eighth line. Therefore, the information on the 8th line indicates that FFF created a response and sent it to EEE in response to receiving an inquiry from EEE regarding the business corresponding to the information on the 4th line. Therefore, BBB, which is the requester corresponding to the information on the third line, can understand that FFF has responded to the inquiry from EEE by referring to the information on the eighth line, for example. . Description of other information included in FIG. 11 will be omitted.

In this way, the information processing device 1 in this embodiment, for example, not only collects progress information 201a that directly corresponds to a task execution request made by a client to a trustee, but also processes information between the client and the trustee. It is also possible to manage inquiry information 201b and response information 201c that may not be exchanged.

In other words, the information processing device 1 manages, for example, inquiry information 201b and response information 201c in addition to the progress information 201a, thereby absorbing and consolidating the knowledge existing within the organization. It becomes possible to share and pass on knowledge. Further, the information processing device 1 can, for example, visualize connections between people within an organization (for example, relationships between trustees and collaborators).

Therefore, by referring to the history information 201 accumulated in the storage device 2, the client can, for example, continuously and legitimately evaluate each trustee (personnel evaluation) and formulate educational policies. . Specifically, for example, by referring to the history information 201 explained in FIG. 11, the client can understand that FFF receives inquiries frequently and promptly sends responses to inquiries. This makes it possible to properly evaluate FFF.

In addition, by referring to the history information 201 accumulated in the storage device 2, the client can detect, for example, the existence of a trustee who has not inputted the progress information 201a and has not made any inquiries to the cooperator. It becomes possible to quickly understand the In other words, the client can quickly grasp the existence of a trustee who needs to take some action, for example.

Furthermore, the client can, for example, not only specify the template 301, but also send an execution request that includes the client's intentions, etc., so that not only routine work but also irregular work can be done. It will also be possible to request a contractor for non-routine tasks such as business operations.

Note that, for example, the information processing device 1 may store, as at least part of the history information 201, information that associates a request for performing a predetermined task with a specific template 301 selected by the requester as the template 301 for the predetermined task. It may also be stored in the storage device 2.

On the other hand, for example, if the client determines that the specific template 301 selected by the client for a predetermined business is not appropriate as the template 301 for the predetermined business, the client can confirm that the specific template 301 is not suitable as the template 301 for the predetermined business. Information indicating that the template 301 is not suitable for the business may be sent to the information processing device 1. Further, in this case, for example, the trustee may select another template 301 (hereinafter also simply referred to as other template 301) that the trustee has determined to be appropriate as the template 301 for the predetermined business via the operation terminal 5. The information indicating the information may be sent to the information processing device 1. The information processing device 1 may store, for example, information in which a predetermined business execution request is associated with another template 301 in the storage device 2 as at least part of the history information 201.

This makes it possible for the information processing device 1 to further expand the contents of the history information 201 stored in the storage device 2, for example. Therefore, by referring to the storage device 2 that has accumulated the history information 201, the client can, for example, evaluate each trustee, formulate an educational policy, etc. with higher accuracy.

Further, the information processing device 1 may store, for example, the difficulty level of the task performed by the trustee in the storage device 2 as at least part of the history information 201. Specifically, the information processing device 1 may store, for example, the difficulty level of the task preset by the client in the storage device 2 as at least part of the history information 201.

This allows the information processing device 1 to further expand the contents of the history information 201 stored in the storage device 2, for example, as in the case described above. Therefore, even in this case, by referring to the storage device 2 that has accumulated the history information 201, the client can, for example, evaluate each trustee, formulate an educational policy, etc. with higher accuracy.

Furthermore, the information processing device 1 may store the history information 201 in the storage device 2, for example, in a state where the history information 201 is classified for each trustee. Thereby, the information processing device 1 can reduce the burden on the client when evaluating each trustee, formulating an educational policy, etc., for example.

[Specific example of evaluation information]
Next, a specific example of the evaluation information 301a will be explained. FIG. 12 is a diagram illustrating a specific example of the evaluation information 301a.

In the evaluation information 301a shown in FIG. 12, for example, a "model ID" for identifying each model 301 and the number of times each model 301 has been selected by the client (the number of times it has been selected in step S101 in FIG. 8) are set. The items include "number of selections" and "evaluation" indicating the evaluation of each template 301.

Specifically, in the evaluation information 301a shown in FIG. ” is set as “5”.

In addition, in the evaluation information 301a shown in FIG. 12, in the second line of information, "M002" is set as "template ID", "6 (times)" is set as "number of selections", and "evaluation" is set as "M002". "2" is set.

Specifically, for example, when the evaluation management unit 119 receives evaluation information 301a indicating a positive evaluation for the template 301 in step S11 of FIG. A predetermined number (for example, 1) is added to the value set in "evaluation" corresponding to the template 301. Further, when the evaluation management unit 119 receives evaluation information 301a indicating a negative evaluation for the template 301 in step S11 of FIG. A predetermined number (for example, 1) is subtracted from the value set for "evaluation" corresponding to.

This makes it possible for the information processing device 1 to manage the evaluation of each template 301, for example. Therefore, the requester can, for example, refer to the evaluation information 301a stored in the storage device 2 to understand the current evaluation of each template 301, and then select the template 301 to be associated with the task execution request. becomes possible.

[Screen transition on operating terminal]
Next, a specific example of screen transitions on the operating terminal 4 and the operating terminal 5 will be explained. 13 to 15 are diagrams illustrating specific examples of screen transitions on the operating terminal 4 and the operating terminal 5. FIG. Note that the following description will be made assuming that each of the operating terminal 4 and the operating terminal 5 has both the functions of the operating terminal 4 explained in FIG. 4 and the functions of the operating terminal 5 explained in FIG. 5.

First, a description will be given of screen transitions when a requester performs an operation on the operation terminal 4. For example, when starting an operation on the operation terminal 4, the requester launches a predetermined application installed in advance on the operation terminal 4, so that the menu screen 4a (menu Display screen 5a).

Specifically, the menu screen 4a shown in FIG. 13(A) includes, for example, a request start button B10 for requesting the execution of a task, and a requested button B10 for displaying a list of requested tasks, as buttons that the requester presses. A list display button B20 is displayed.

For example, when the requester presses the requested list display button B20, the requested list display screen 4b (requested list display screen 5b) is displayed on the operation terminal 4, as shown in FIG. 13(B). be done.

Specifically, the requested list display screen 4b displays, for example, a list display column B21 that displays a list of requested tasks and an OK button B22 that transitions to the menu screen 4a. More specifically, as shown in FIG. 13(B), the list display column B21 displays, for example, the date on which each task was requested to be performed, and the date on which each task was requested to be performed. The identification information of the contractor who requested the execution of the task and the progress rate of each task to date are displayed. Note that the list display column B21 may display, for example, keywords that clearly express the content of each task for each task that the trustee has been requested to perform.

Further, for example, when the requester presses the request start button B10, a request input screen 4c (request input screen 5c) is displayed on the operation terminal 4, as shown in FIG. 14(A).

Specifically, the request input screen 4c includes, for example, a request content input field B11 that accepts the input of new request content, a request destination input field B12 that accepts the input of the request destination of the new request, and a request input field B12 that accepts the input of the request destination of the new request. A deadline input field B13 for accepting input of a deadline, and an OK button B14 for confirming the contents entered in each field and transitioning to the menu screen 4a are displayed.

Next, screen transitions when the trustee performs operations using the operating terminal 5 will be explained. For example, when starting an operation on the operating terminal 5, the trustee launches a predetermined application preinstalled on the operating terminal 5, and displays the menu screen 5a (menu Display screen 4a).

The menu screen 5a shown in FIG. 13(A) includes, for example, a job display button B30 that displays the details of the job requested to be performed, and a list of the jobs requested to be performed, as buttons pressed by the trustee. A task list display button B40 is displayed.

For example, when the trustee presses the business display button B30, a business display screen 5d (business display screen 4d) is displayed on the operation terminal 5, as shown in FIG. 14(B).

Specifically, the work display screen 5d includes, for example, a request content display field B31 that displays the work details, a request source display field B32 that displays the request source of the work, and a deadline display field B33 that displays the deadline for completing the work. and an OK button B34 that transitions to the menu screen 5a are displayed.

Further, for example, when the trustee presses the task list display button B40, a progress input screen 5e (progress input screen 4e) is displayed on the operation terminal 5, as shown in FIG. 15(A).

Specifically, the progress input screen 5e includes, for example, a progress input field B41 that displays a list of tasks that have been requested to be performed and accepts input of the progress of each task, and a progress input field B41 that confirms the contents entered in the progress input field B41. At the same time, an OK button B42 that transitions to the menu screen 5a and an evaluation button B43 that transitions to a template evaluation screen 5f (template evaluation screen 4f) for evaluating the template 301 used for the task for which execution has been requested are displayed.

Note that the operating terminal 5 transmits the information input in the progress input field B41 to the information processing device 1 as progress information 201a, for example, in response to the OK button B42 being pressed by the trustee. Good too. The progress input screen 5e also includes, for example, a button for making an inquiry regarding any of the tasks displayed in the progress input field B41, a field for inputting the contents of the inquiry, and a field for inputting the details of the inquiry. A column for accepting specified input may be displayed. Further, the progress input screen 5e may display, for example, a button for displaying answers to inquiries made to the collaborators, and a column for displaying the contents of the answers.

For example, when the trustee presses the evaluation button B43, a template evaluation screen 5f (template evaluation screen 4f) is displayed on the operating terminal 5, as shown in FIG. 15(B).

Specifically, the template evaluation screen 5f includes, for example, an evaluation input field B44 for accepting an input of evaluation of the template 301 used for the task requested to be performed, and an input field for inputting the completion date of the task used for the task requested to be performed. Displayed are a completion input field B45 for acceptance and an OK button B46 for confirming the contents entered in each field and transitioning to the menu screen 5a.

Note that the evaluation input field B44 may accept, for example, an input of "O" indicating a positive evaluation of the template 301 or "x" indicating a negative evaluation of the template 301. Further, the operating terminal 5 transmits the information input in the evaluation input field B44 to the information processing device 1 as the progress information 201a, for example, in response to the trustee pressing the OK button B46. Good too.

In this way, the information processing device 1 according to the present embodiment receives, for example, a request for execution of a predetermined task from the operating terminal 4, and a specific template 301 (hereinafter referred to as a first In response to receiving designation information indicating that a procedure information (also referred to as procedure information) has been designated, the received execution request and designation information are associated with each other and transmitted to the operating terminal 5. In addition, for example, in response to receiving progress information 201a indicating the progress status of execution of a predetermined task from the operation terminal 5, the information processing device 1 is in a state where the received progress information 201a can be referenced from the operation terminal 4. is stored in the storage device 2.

Specifically, the execution request sent by the operation terminal 4 includes destination information indicating that the destination of the execution request sent by the operation terminal 4 is the operation terminal 5, and the information processing device 1 Referring to the information, the execution request sent by the operating terminal 4 and the specified information are associated with each other and sent to the operating terminal 5.

As a result, the client can, for example, appropriately refer to the performance status of each task that the client has been requested to perform, and can easily grasp the performance status of each task.

Further, the information processing device 1 in the present embodiment stores a specific template 301 in the storage device 3, for example, before associating the execution request sent by the operating terminal 4 with the specified information and transmitting it to the operating terminal 5. do. Then, the information processing device 1 receives, for example, evaluation information 301a from the operating terminal 5 indicating the determination result of whether or not the specific template 301 is suitable as information regarding the procedure for performing a predetermined task. The evaluation information 301a is associated with a specific template 301 and stored in the storage device 3 in a state that can be referenced from the operation terminal 4.

Further, for example, when the information processing device 1 receives evaluation information 301a indicating that the specific template 301 is determined to be suitable as information regarding the execution procedure of a predetermined task, the information processing device 1 can combine the execution request sent by the operation terminal 4 with the specific template. The template 301 is stored in the storage device 2 in association with the template 301. For example, when the information processing device 1 receives evaluation information 301a indicating that the specific template 301 is determined to be unsuitable as information regarding the execution procedure of a predetermined task, the information processing device 1 may Other templates 301 that are determined to be suitable (hereinafter also referred to as second procedure information) are received from the storage device 3, and the execution request sent by the operation terminal 4 and the other templates 301 are associated with each other and stored in the storage device 2. do.

As a result, the requester can, for example, refer to the evaluation information 301a stored in the storage device 2 to grasp the evaluation etc. of each template 301, and then select the template 301 to be associated with the task execution request. becomes possible.

Furthermore, in response to receiving inquiry information 201b regarding an inquiry regarding the performance of a predetermined business from the operating terminal 5, the information processing apparatus 1 in this embodiment transmits the received inquiry information 201b to the operating terminal 5. At the same time, the received inquiry information 201b is stored in the storage device 2 in a state that can be referenced from the operation terminal 4.

Further, in response to receiving answer information 201c regarding an answer corresponding to the inquiry from the operating terminal 6, the information processing device 1 transmits the received answer information 201c to the operating terminal 5, and also sends the received answer information 201c to the operating terminal 5. is stored in the storage device 2 in a state that can be referenced from the operating terminal 4.

As a result, the client can, for example, refer to information indicating the execution status of each task for which the client has been requested to perform, including information that is not sent or received between the client and the client. It becomes possible to do so. Therefore, the client can also understand, for example, problems that have occurred in the course of the trustee's business execution, and the details of the measures taken by the trustee in response to the problems. Therefore, the client can, for example, more accurately grasp the execution status of each task.

Note that, in the above example, a case has been described in which the business request process is started when the requester makes a request to perform the business via the operating terminal 4, but the present invention is not limited to this. For example, the trustee may voluntarily transmit the progress information 201a via the operation terminal 5 even if the trustee has not received an execution request etc. from the information processing device 1 (FIG. 7 step S5).

As a result, the information processing device 1 is configured to prevent the information processing device 1 from transmitting an execution request, etc. to the operation terminal 5, for example, when a requester verbally requests a trustee to perform a task. Even if there is no such information, it is possible to store history information 201 regarding the work performed by the trustee in the storage device 2.

Further, the information processing device 1 may, for example, spontaneously transmit an execution request etc. to the operation terminal 5 even if it has not received the execution request etc. from the operation terminal 4 ( Step S4 in FIG. 7).

As a result, the information processing device 1 can, for example, send an execution request corresponding to a routine task whose execution time is predetermined to the operating terminal 4 without waiting for the execution request etc. to be received from the operating terminal 4. It becomes possible to send to. Therefore, the information processing device 1 can, for example, reduce the work burden on the requester associated with sending an execution request or the like.

[Specific example of case where business request processing is performed in the first embodiment]
Next, a specific example of a case in which business request processing is performed in the first embodiment will be explained.

For example, the information processing system 10 according to the present embodiment allows the trustee to refer to a template 301 that can be determined to be suitable for carrying out a predetermined task. However, it becomes possible to have the trustee carry out the prescribed work. Therefore, the information processing system 10 can, for example, reduce the time required for the client to educate the trustee.

Specifically, for example, in the event of a natural disaster such as an earthquake or a pandemic, departments that handle on-site response (hereinafter also referred to as specific departments) will require more personnel than normal times. Therefore, in such cases, companies reduce the operations of other departments and allocate additional personnel to specific departments.

However, additional personnel assigned to a particular department may not have sufficient experience working in that particular department. Therefore, even if additional personnel are assigned from other departments in a specific department, it becomes necessary to provide training to the additional personnel, and as a result, work such as field response (specific department It may not be possible to secure sufficient personnel to carry out regular work at the company.

In this regard, the information processing system 10 according to the present embodiment allows the additional personnel to refer to the template 301 that can be determined to be suitable for the execution of the task, thereby automatically determining the range of tasks that the additional personnel can carry out. It becomes possible to expand it. Therefore, in this case, the information processing system 10 can, for example, reduce the time required for training the additional personnel, and also reduce the amount of time it takes to utilize the additional personnel as a force. It becomes possible to shorten the .

Therefore, even if additional personnel are assigned to a specific department due to the occurrence of a natural disaster such as an earthquake or a pandemic, the information processing system 10 is capable of managing the number of personnel who perform normal work in a specific department. This makes it possible to sufficiently secure the following.

Similarly, the information processing system 10 according to the present embodiment is capable of handling personnel who have changed departments even in a case where personnel are relocated between multiple departments due to changes in the industrial structure, for example. This makes it possible to reduce the amount of time required for training personnel, and also shorten the time it takes for departments to be able to utilize personnel who have been transferred as a fighting force. Therefore, even in such a case, the information processing system 10 can sufficiently secure personnel to carry out normal operations in each department where personnel have been relocated.

[Business request processing in the second embodiment]
Next, business request processing in the second embodiment will be explained. In the business request process in the first embodiment, for example, a case has been described in which a trustee (hereinafter also referred to as a first trustee) who receives a request to perform a business from a client performs the business himself. On the other hand, in the business request processing in the second embodiment, for example, the first trustee requests another trustee (hereinafter also referred to as the second trustee) to carry out the task requested to be performed by the client. I will explain the case. That is, the first trustee in the second embodiment makes a re-request to the second trustee, for example, without personally performing the task requested to be performed by the client.

Specifically, the operating terminal 5 used by the first trustee is, for example, an operating terminal (hereinafter referred to as (also referred to as a fourth user terminal) is transmitted to the information processing apparatus 1.

Then, in response to receiving, for example, from the operating terminal 5 used by the first trustee that the execution request etc. sent to the operating terminal 5 will be transmitted to the operating terminal used by the second trustee. , the execution request and the like sent to the operating terminal 5 are transmitted to the operating terminal used by the second trustee.

Thereafter, in response to receiving history information 201 (for example, progress information 201a, inquiry information 201b, and response information 201c) corresponding to a predetermined business from the operation terminal used by the second trustee, the information processing device 1 Then, the received history information 201 is stored in the storage device 2 in a state that it can be referenced not only from the operating terminal 5 used by the first trustee but also from the operating terminal 4 used by the client. A specific example of business request processing in the second embodiment will be described below.

[Specific example of business request processing in the second embodiment]
FIG. 16 is a diagram illustrating business request processing in the second embodiment. Specifically, FIG. 16 is a diagram illustrating a specific example of an organization CP that is a company.

In the organization CP shown in FIG. 16, the president P11 directly instructs the manager P12, the manager P12 directly instructs the section manager P13, and the section manager P13 instructs each of the section members P14, P15, P16, and P17. This is an organization that gives direct instructions.

Then, when the president P11 requests the manager P12 to perform a task, the manager P12 further requests the section manager P13 to perform the task that was made by the president P11, for example, as shown in FIG. Further, when the manager P12 requests the section manager P13 to perform a task, the section manager P13 requests the execution request from the manager P12 to the section members P14, P15, P16, and P17 (hereinafter simply referred to as "section members"). (also referred to as P14, etc.).

That is, in the organization CP shown in FIG. 16, there is a possibility that a task that the president P11 requests the manager P12 to perform may be performed by a section member P14 or the like to whom the president P11 does not give direct instructions. Therefore, in this case, for example, the president P11 may not be able to easily grasp the execution status of the task that he has requested to perform.

Therefore, the information processing device 1 in the second embodiment, for example, transmits the history information 201 transmitted from each section member P14 etc. to the section manager P13 who directly requested the section member P14 etc. It is stored in the storage device 2 in a form that can be referenced by the manager P12 who directly made the execution request to P13 and the president P11 who directly made the execution request to the manager P12.

As a result, the president P11 can, for example, refer to the history information 201 stored in the storage device 2 to check the status of work execution even when the work is being carried out by a section member P14 or the like who has not directly requested the execution. It becomes possible to understand easily.

[Sequence chart diagram of business request processing in the second embodiment]
Next, a sequence chart diagram illustrating business request processing in the second embodiment will be explained. FIG. 17 is a sequence chart diagram illustrating business request processing in the second embodiment. Hereinafter, differences from the business execution processing in the first embodiment will be explained.

For example, as shown in FIG. 17, the information processing device 1 (request transmitting unit 112) transmits the execution request received from the operating terminal 4 to the operating terminal 5, and then transmits the request received from the operating terminal 4 as necessary. An execution request, etc. is transmitted to the operation terminal 7 (step S4 and step S31 in FIG. 17). The operation terminal 7 is, for example, an operation terminal used by the second trustee.

Specifically, for example, when information is transmitted from the operating terminal 5 to the effect that the execution request etc. transmitted from the operating terminal 4 is also to be transmitted to the operating terminal 7, the information processing device 1 (request transmitting unit 112) The execution request received from the terminal 4 is also transmitted to the operating terminal 7. That is, the information processing device 1, for example, in response to the first trustee inputting, via the operating terminal 5, information indicating that the execution request etc. transmitted from the operating terminal 4 will also be transmitted to the operating terminal 7. The execution request received from the operating terminal 4 is also transmitted to the operating terminal 7.

Note that, for example, if specified in advance by the requester, the first trustee, etc., the information processing device 1 is configured to execute the operation terminal in response to transmitting the execution request etc. transmitted from the operation terminal 4 to the operation terminal 5. The execution request etc. transmitted from 4 may also be automatically transmitted to the operation terminal 7.

After that, for example, when the operating terminal 7 receives the execution request transmitted from the information processing device 1 in step S31, it waits until it receives input of progress information 201a regarding a predetermined task (step S32 in FIG. 17). .

Subsequently, for example, as shown in FIG. 17, when receiving the input of progress information 201a of a predetermined task, the operation terminal 7 transmits the progress information 201a for which the input was received to the information processing device 1 (see FIG. 17). Step S33). Then, the information processing device 1 (information management unit 113) stores the progress information 201a transmitted in step S33 in the storage device 2 as at least part of the history information 201, for example, as in the first embodiment. Store (step S7 in FIG. 17).

Furthermore, for example, as shown in FIG. 17, when receiving the input of the evaluation information 301a regarding the specific template 301 transmitted in step S31, the operation terminal 7 transfers the received evaluation information 301a to the information processing device 1. (Step S34 in FIG. 7). Then, when the information processing device 1 (evaluation management unit 119) receives the evaluation information 301a transmitted from the operating terminal 7, the information processing device 1 (evaluation management unit 119) specifies the received evaluation information 301a, as in the first embodiment. is stored in the storage device 3 in association with the template 301 (step S12 in FIG. 17).

In this way, the information processing device 1 in the second embodiment, for example, associates the execution request sent by the operation terminal 4 with the specified information and transmits it to the operation terminal 5, and then performs the operations used by the first trustee. The execution request sent to the terminal 5 and the specified information are associated with each other and sent to the operating terminal 7 used by the second trustee. Then, for example, in response to receiving the progress information 201a corresponding to a predetermined task from the operating terminal 7 used by the second trustee, the information processing device 1 transfers the received progress information 201a to the operating terminal 4 and the first trustee. The data is stored in the storage device 2 in a state that can be referenced from each of the operating terminals 5 used by the person.

Specifically, the information processing device 1, for example, sends information to the effect that the execution request sent to the operating terminal 5 used by the first trustee is associated with specified information and transmitted to the operating terminal 7 used by the second trustee. , in response to the information received from the operating terminal 5 used by the first trustee, the execution request sent to the operating terminal 5 used by the first trustee is associated with the specified information, and sent to the operating terminal 7 used by the second trustee. Send.

As a result, the client will be able to refer to the execution status of each task as appropriate, for example, even if a trustee who has received a direct request from the client to perform the task does not carry out the task. It becomes possible to easily grasp the execution status of each task.

[Business request processing in the first modification]
Next, a first modification of the business request processing of the first embodiment and the second embodiment will be explained. FIG. 18 is a diagram illustrating business request processing in the first modification.

The storage device 2 stores, for example, history information 201 generated within the information processing system 100 (history information 201 transmitted from the operation terminal 4 or the operation terminal 5), as well as history information generated in other information processing systems (Fig. (not shown) may also be accumulated.

Specifically, the storage device 2 may also store history information (not shown) generated in the information processing system 20, as shown in FIG. 18, for example. Furthermore, the storage device 2 may also store historical information (not shown) generated in an information processing system (not shown) other than the information processing system 20, for example.

As a result, the client can, for example, refer to each piece of history information stored in the storage device 2 to check not only the execution status of the task that the client has requested the contractor to perform, but also the client's concurrent progress. It will also be possible to understand the status of other work being carried out. Therefore, the requester can, for example, grasp information about the current workload (total workload) of the trustee who has requested the execution of the task. In addition, the client can, for example, determine the trustee to whom the task is to be performed by referring to information on the current workload of each trustee.

1: Information processing device 2: Storage device 3: Storage device 4: Operation terminal 5: Operation terminal 6: Operation terminal 7: Operation terminal 10: Information processing system 20: Information processing system 201: History information 201a: Progress information 201b: Question Response information 201c: Response information 301: Template 301a: Evaluation information P1: Client P2: Trustee P3: Cooperator

Claims (11)

In response to receiving from a first user terminal a request to perform a predetermined task and designation information indicating that first procedure information has been designated as information indicating a procedure for performing the predetermined task, Correlating the request with the designated information and transmitting it to a second user terminal;
A process of storing the progress information in a storage unit in a state that can be referenced from the first user terminal in response to receiving progress information indicating the progress status of the execution of the predetermined task from the second user terminal. A work request program that causes a computer to execute. The execution request includes destination information indicating that the destination of the execution request is the second user terminal,
2. The business request program according to claim 1, wherein in the sending process, the execution request and the designation information are associated with each other and sent to the second user terminal by referring to the destination information. Furthermore, before the transmitting process, storing the first procedure information in the storage unit,
In response to receiving evaluation information indicating a determination result as to whether or not the first procedure information is suitable as information regarding the execution procedure of the predetermined business from the second user terminal, the evaluation information is changed to the first procedure information. 2. The business request program according to claim 1, wherein the business request program causes a computer to execute a process that is associated with and stored in the storage unit in a state that can be referenced from the first user terminal. In the process of storing the evaluation information,
When the evaluation information indicating that the first procedure information is determined to be suitable as information regarding the execution procedure of the predetermined task is received, the execution request and the first procedure information are associated with each other and stored in the storage unit. death,
When the evaluation information indicating that the first procedure information is determined to be unsuitable as information regarding the execution procedure of the predetermined business is received, the second procedure information determined to be suitable as information regarding the execution procedure of the predetermined business is received. 4. The business request program according to claim 3, wherein the program receives procedure information from the second user terminal, and stores the execution request and the second procedure information in association with each other in the storage unit. Further, in response to receiving inquiry information regarding an inquiry regarding the execution of the predetermined business from the second user terminal, the inquiry information is transmitted to the third user terminal, and the inquiry information is transmitted to the third user terminal. The business request program according to claim 1, which causes a computer to execute a process that is stored in the storage unit in a state that can be referenced from one user terminal. Further, in response to receiving answer information regarding an answer corresponding to the inquiry from the third user terminal, the answer information is transmitted to the second user terminal, and the answer information is referred to from the first user terminal. 6. The business request program according to claim 5, which causes a computer to execute the process stored in the storage unit in a possible state. Furthermore, after the sending process, the execution request and the designation information are associated with each other and sent to a fourth user terminal;
In response to receiving the progress information corresponding to the predetermined task from the fourth user terminal, the storage unit makes the progress information referable from each of the first user terminal and the second user terminal. 2. The business request program according to claim 1, which causes a computer to execute the process stored in the computer. In the process of transmitting to the fourth user terminal, the execution request is transmitted to the fourth user terminal in response to receiving information from the second user terminal indicating that the execution request and the specification information are to be associated with each other and transmitted to the fourth user terminal. 8. The business request program according to claim 7, wherein the request and the designation information are associated with each other and transmitted to the fourth user terminal. In response to receiving from a first user terminal a request to perform a predetermined task and designation information indicating that first procedure information has been designated as information indicating a procedure for performing the predetermined task, a transmitting unit that associates the request with the designated information and transmits it to a second user terminal;
a storage unit that stores the progress information in a state where it can be referenced from the first user terminal in response to receiving progress information indicating the progress status of the execution of the predetermined task from the second user terminal; A business request device. A business request system having a first user terminal, a second user terminal, and an information processing device,
The first user terminal, in response to receiving an input of a request to perform a predetermined task and designation information indicating that first procedure information has been designated as information indicating a procedure for performing the predetermined task, transmitting the execution request and the specified information to the information processing device;
The information processing device, in response to receiving the execution request and the specification information from the first user terminal, associates the execution request and the specification information and transmits the association to the second user terminal,
The second user terminal transmits the progress information to the information processing device in response to receiving input of progress information indicating the progress status of the execution of the predetermined task,
The information processing device is a business request system, in which, in response to receiving the progress information from the second user terminal, the information processing device stores the progress information in a storage unit in a state that can be referenced from the first user terminal. A task requesting method in a task requesting system having a first user terminal, a second user terminal, and an information processing device,
The first user terminal, in response to receiving an input of a request to perform a predetermined task and designation information indicating that first procedure information has been designated as information indicating a procedure for performing the predetermined task, transmitting the execution request and the specified information to the information processing device;
The information processing device, in response to receiving the execution request and the specification information from the first user terminal, associates the execution request and the specification information and transmits the association to the second user terminal,
The second user terminal transmits the progress information to the information processing device in response to receiving input of progress information indicating the progress status of the execution of the predetermined task,
The information processing device stores the progress information in a storage unit in a state that it can be referenced from the first user terminal in response to receiving the progress information from the second user terminal.

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