JP2013125490A - Information processing system, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow a user to reliably purchase a desired article from an automatic vending machine installed at a predetermined place.SOLUTION: An information processing system in which an automatic vending machine and an information processing device can communicate with each other via a network, includes: reservation accepting means that accepts from any user, a designation of an automatic vending machine group for reserving an article, and a reservation including information on the article that the user intends to purchase from the automatic vending machine group; authentication means that, when the automatic vending machine is included in the automatic vending machine group included in the reservation that has been accepted by the reservation accepting means, authenticates whether the user of the automatic vending machine is the reservation user who has reserved; and article providing means for providing the user authenticated as the reservation user with the article included in the reservation that has been accepted by the reservation accepting means.

Description

  The present invention relates to a reservation of a product, a method of receiving a product, a reservation sales apparatus that performs product management, a reservation sales system, and a reservation sales program by communicating between a data terminal and a plurality of vending machines via a network.

  Conventional vending machines do not have a linkage function between vending machines even if multiple vending machines are installed side by side, and users need to select and operate appropriate items from each vending machine. there were.

  In addition, since it has only a simple function of providing a product in response to the input of a fee, if there is a product that the user wants to purchase, it is necessary to move to the target vending machine installation location There was a possibility that the product was moved but sold out and could not be purchased.

  FIG. 19 is a diagram showing a flow up to product purchase in a conventional vending machine.

  Therefore, the conventional vending machine has a problem that a user cannot always purchase a desired product with a vending machine installed at a predetermined place.

  On the other hand, since the hardware performance has been improved and the network connection has been generalized, it is possible to install vending machines, information terminals, and servers to manage them by installing advanced software in vending machines. It has become. In addition, since personal authentication can be performed using an information terminal such as a portable terminal or an IC card and payment can be made at the same time, flexible product sales can be considered by combining these functions.

  Here, as a technology related to a vending machine, Patent Document 1 discloses a vending machine that can know the number of products that will be required in the future and can be easily accessed by a manager or a buyer using a web browser. Techniques to provide are disclosed.

Japanese Patent Laying-Open No. 2005-25687

  However, although Patent Document 1 is intended for the convenience of the user, it is intended to replenish the product to the vending machine and lacks flexibility in receiving the product of the user.

  For example, the product can be received only at the reserved vending machine, and if for some reason you cannot go to the reserved vending machine, you cannot inevitably purchase this product, and you can effectively use the reservation function. There wasn't.

  The present invention solves the above-described problems, and provides a method that allows a user to purchase a desired product with a vending machine installed at a predetermined location.

  The present invention is an information processing system in which a vending machine and an information processing apparatus can communicate via a network, and the information processing apparatus designates a vending machine group that reserves a product from an arbitrary user, Reservation accepting means for accepting reservations including information on products to be purchased in the vending machine group, and the vending machine includes vending machines included in the vending machine group included in the reservation accepted by the reservation accepting means An authentication unit for authenticating whether the user of the vending machine is the reserved user who made the reservation, and the reservation receiving unit for the user authenticated as the reserved user. And a product providing means for providing a product included in the reservation received by.

  According to the present invention, a user can reliably purchase a desired product with a vending machine installed at a predetermined place.

It is a block diagram of the present invention. It is a hardware block diagram. It is a software block diagram. This is the initial sequence of users. This is a sequence in which a user reserves a product. It is a flowchart of a reservation process. It is a flowchart of an initial screen display. It is an example of a map. It is a flowchart of vending machine selection. It is an example of a map. It is an example of a map. It is a flowchart of reservation condition selection. It is an example of a guide message. It is an example of the conceptual diagram of grouping. This is a sequence for purchasing a product with a vending machine reserved by a user. This is a sequence in which a user purchases a product with a vending machine grouped. This is a sequence when a user times out without purchasing a product. This is a sequence when the user cancels the product. It is a figure which shows the flow until the goods purchase in the conventional vending machine.

  FIG. 1 is a system configuration diagram according to an embodiment of the present invention.

  Reference numeral 101 denotes an information terminal held by a user, which is an example of a mobile phone. When the user uses this system using the mobile phone 101, the user accesses the management server 104 through the network 107 and performs reservation processing.

  Reference numeral 102 denotes an information terminal held by a user, which is an example of a personal computer. When the user uses the system with the personal computer 102, the user accesses the management server through the network 108 and performs reservation processing.

  Reference numeral 103 denotes a vending machine that is connected to the management server 104 through the network 108 and performs a behavior according to control based on an instruction from the management server 104.

  A server 104 controls the whole, and has functions such as a Web server, a database, and mail processing. It also has a function to link with other companies' information search servers, map providing servers, and mail servers as necessary.

  Reference numeral 105 denotes a map information server provided by another company.

  106 is an information search server provided by another company.

  Reference numeral 107 denotes another company's mail server for mail transfer. Note that FIG. 1 is an example of the configuration, and various configurations can be considered depending on the application and purpose.

  The management server has a function that can manage the information of a plurality of vending machines in a database, and also can control the installation information of these vending machines, a function that can dynamically grasp the operating status, and arbitrarily control the state. It shall have a function. Similarly, the management server is assumed to have a function for map information related to vending machine installation information and a search related thereto. For the map information and the search information, an Internet service provided by another company may be used without being provided by the management server.

  In addition, the management server has a function that can individually identify users of multiple information terminals and store each user's information in a database in an appropriate format, and can send emails to users and receive emails from users. It shall have the function which can process a reply appropriately.

  As a preprocessing, the user connects to the management server through an information terminal such as a mobile phone or a personal computer, and registers personal information, a method for identifying an individual, and a settlement method.

  To actually reserve a product, the user connects to the management server from the information terminal using the same method as described above, and inquires about the target product and information on the vending machine. If the information terminal has a function of recognizing position information such as GPS, the user's current position information is also transmitted. Further, if there is a past movement history or the like in the information terminal, such position information is also transmitted.

  When a user reserves a product, the management server appropriately recognizes the user, and displays the sales status of the product requested by the user in a list display or a map display. At this time, if the position information is notified, it is displayed in a format that takes the position information into consideration. When location information is not provided, display is performed with reference to the user's personal information and past usage records.

  In response to the above, the user selects a product, selects a desired purchase time, selects a vending machine to be purchased, and if necessary, designates grouping for a plurality of vending machines. This grouping designation covers the range where the user may act without considering the physical location of the installation location of the vending machine. However, some upper limit value is set for the purpose of securing the products of the management server and the vending machine.

  Based on the user request, the management server confirms the state of the main vending machine product and performs reservation processing if reservation is possible. At this time, considering the convenience of other users, the upper limit of the number of reserved products, the upper limit of the number of uses, and the effective period of the reservation are also considered. If some limit has been reached, a message to that effect is sent to the user via screen and email. If the upper limit is not reached, the user information and product information are notified to the main vending machine. Similarly, the user information notifies the product information to the grouped vending machines.

  Note that the number of reservations and the reservation period may be changed according to the use conditions and past results of the user. For example, in the case of the number of reservations, it may be possible to change the “upper limit for one day”, the “upper limit for one week”, the “total number of times”, or the like. Similarly, regarding the reservation period, “effective time (from now to XX hour)”, “certain time (from XX hour to XX hour)”, or “certain period (from XX day to XX day)” can be considered. Furthermore, it may be possible to impose restrictions on the number of reservations and the reservation time for users who make harassment reservations. However, if the reservation period is other than “valid time”, it is assumed that there is replenishment at a regularly determined time.

  Finally, the management server notifies the user that the reservation has been completed, the reservation product, the number of reservations, and the reservation period via a screen and an email. Thereby, the user can know the reservation result on the screen or mail from the management server.

  The vending machine to be purchased that has received information about the reservation from the management server holds information on the reservation person, the reserved product, and the scheduled purchase time. At the same time, the number of stocks and the number of reservations are calculated to secure and sell products.

  For example, when a reservation is made in a state where there are only two items in the vending machine, the sold-out display is performed regardless of whether there is inventory when one of the two items is purchased by a person other than the reservation person. By securing the product. Similarly, when one reservation is made with only one item in the vending machine, the sold-out display is performed at this point.

  Regarding the sold-out display, the planned purchase time is notified from the management server, so the sold-out display is performed until this time. However, when a reservation cancellation is notified from the management server, the sold-out display is cancelled.

  Note that because the sold-out lamp changes dynamically regardless of the vending machine's inventory, it is desirable that the vending machine's inventory display shows an approximate inventory number instead of "Yes" or "No". .

  When the user who made the reservation purchases the product, the product can be reliably received by the vending machine to be purchased, and even if it is impossible to receive it by the vending machine to be purchased, the group If the vending machine is in stock, it may be purchased from this vending machine.

  If the purchaser does not purchase with the vending machine to be purchased, but purchases with a grouped vending machine, the purchaser notifies the management server that the vending machine has been purchased. Properly handle sold out indications for target vending machines.

  If it is difficult to purchase the product reserved by the reservation person, the stock can be used effectively by performing a cancellation process after connecting to the management server. Similarly, it can be canceled by replying to the mail notified from the management server in an appropriate format.

  FIG. 2 is a hardware configuration diagram of the management server 104.

  In the management server, the CPU 112 performs processing based on the RAM 111 storing execution programs and execution data and the ROM 110 storing firmware. At this time, various data are stored in the hard disk 113. The hard disk 113 includes an operating system of the management server, a database for processing various information, and the like. The management server communicates with an external device through the external interface 114 for processing. The external device includes various user interfaces for operating the management server, information terminals such as the mobile phone 101 and the personal computer 102 that communicate via the network, the vending machine 103, the other company map information server 105, and other company information search. There are a server 106, a mail server 107 of another company, and the like.

  FIG. 3 is a software configuration diagram of the management server 104.

  The management server includes an operating system 123 stored in the hard disk 113 on the firmware 124 stored in the ROM 110. An application 120 such as a Web server 122 or a mail server 125 is arranged on the operating system 123. Further, a database 121 is arranged for each data management.

  FIG. 4 is a sequence diagram showing a flow of processing for performing initial registration in the embodiment of the present invention.

  First, as a premise, it is assumed that vending machine information, map information and search information associated therewith are registered in the management server database. In addition, the user needs to perform initial processing in advance. The user performs this initial process via a client terminal or a portable terminal.

  In 401, the user logs in to the management server via the terminal. Here, since the user has not been registered yet, strict personal authentication is not performed.

  In 402, the management server creates screen data for displaying a “processing menu” as initial registration information, and transmits the screen data to the terminal.

In 403, the user transmits personal information of the user, information necessary for authentication, payment information, and the like to the management server via the terminal, and registration is performed in the management server. As an example of user registration, when a user uses an IC card, authentication information of the IC card,
This is information such as settlement with an IC card.

  In 404, the management server stores necessary information in the database and then notifies the user that the registration is complete. Here, the login ID and password are also notified.

  In 405, the user logs out to end the initial process via the terminal.

  The flow of processing for performing initial registration in the embodiment of the present invention has been described above with reference to FIG.

  FIG. 5 is a sequence diagram showing a flow of processing for performing the reservation processing in the embodiment of the present invention.

  In 501, the user logs in to the management server via the terminal. At this time, the position information automatically acquired by the GPS to the information terminal (mobile phone or personal computer) is matched to the identification information (ID, password) of the user if the past movement history can be transmitted from the information terminal. This information is transmitted.

  In 502, the management server compares the identification information notified from the user with the database and performs an appropriate authentication process. In addition, after authentication, a processing menu having a screen configured under appropriate conditions for each user is transmitted to the user. At this time, if a map is required as the initial display information, based on the location information notified by the user at the time of login, after creating the map information stored in the database or in cooperation with another company's map providing server, Add the vending machine installation information to the map and notify the user.

  In 503, the user selects a target vending machine, selects a vending machine to be grouped, and defines a group according to the processing menu via the terminal. At this time, the user can request map information from the management server, if necessary, and define a group of vending machines from the map. It is also possible to search for vending machines by specifying specific conditions, and to define vending machines as a group from the results.

  When the map information is requested, the management server creates the map with new conditions and adds the vending machine installation information in cooperation with the map information stored in the database and the other company's map providing server as well as the process at login. . In addition, when a search instruction is given by a user under a specific condition, a search process is performed using another company information search server in addition to the information stored in the database. If there is information related to the vending machine for the search result, this information is added to the user and notified. The user selects one target vending machine from the above information and defines it as a vending machine (reservation machine). A grouped vending machine is defined as a vending machine (group machine). Finally, the user transmits these pieces of information as reservations to the management server via the terminal.

  At 504, the management server searches the database based on this content and appropriately processes the vending machine information and user information to make a reservation.

  Accordingly, in 505, the management server transmits reservation information to the vending machine (reservation machine) and reservation information (group machine) in order to control the vending machine. This reservation information includes information on the user (reservant).

  In 506, the vending machine (reservation machine) that has received the reservation information appropriately stores the reservation information and secures the product, and transmits the secured state as a management server.

  Similarly, in 507, the vending machine (group machine) that has received the reservation information stores the reservation information.

  In 508, the management server that has received the secured state from the vending machine (reservation machine) creates a reservation result screen and notifies the user. In accordance with this, an email showing the reservation result is sent to the mail server.

  In 509, the mail server transmits a mail indicating the reservation result to the user.

  The flow of processing for performing the reservation processing in the embodiment of the present invention has been described above with reference to FIG.

  Next, the flow of reservation processing in the management server will be described using a flowchart.

  FIG. 6 is a flowchart showing the flow of reservation processing in the embodiment of the present invention.

  In 601, the management server performs processing for displaying an initial screen. Details of this processing will be described with reference to FIG.

  In 701, the management server acquires the user name from the login parameter when the user is logged in from the information terminal.

  At 702, the management server retrieves the user name from the database.

  In 703, the management server determines whether the user is a registered user. If Yes, the process proceeds to 704. If No, the process proceeds to 711, and it is determined that the user cannot be used. In 711, an error screen is displayed and the process ends.

  In 704, the management server acquires coordinate data from the login parameter.

  In 705, the management server determines whether coordinate data has been acquired. If yes, go to 706, if no, go to 707. When the information terminal is logged in from an application of a mobile terminal with GPS or a map application, this coordinate data is acquired because there is map information in accordance with the login information. However, coordinate information may not be acquired when logged in from a general browser.

  In 706, the management server specifies the coordinate data of the login parameter.

  In 707, the management server designates the previous coordinate or initial coordinate data.

  In 708, the management server creates map information using the coordinate data. With regard to map information, a method of using map information stored in the management server or map information provided by another company can be considered.

  In 709, the management server creates a guide message for the user in addition to the created map information.

  In 710, the management server transmits the created map information and guide message to the information terminal.

  As a result, the initial screen shown in FIG. 8 is displayed on the user information terminal.

  Next, in 602, the management server performs processing for selecting a vending machine to be reserved. In 603, the management server performs processing for selecting a group of vending machines to be reserved. Details of this processing will be described with reference to FIG.

  FIG. 9 is a detailed flow of vending machine selection (reservation machine) and vending machine selection (group machine).

  In 901, the management server analyzes the notification from the user's information terminal and obtains an input key.

  In 902, the management server determines whether the input key is a space key. In the case of Yes, the process proceeds to 908, and assuming that the target vending machine is selected, in 908, the database is updated and the process is terminated. If no, go to 903.

  In 903, it is determined whether the input key is a cursor key. If yes, go to 904, if no, return to 901.

  At 904, the management server calculates the specified coordinates.

  In 905, the management server creates map information for the designated coordinates.

  At 906, the management server creates a guide message. Regarding the method of creating map information, it is possible to use another company's map information server in addition to the map information in the management server.

  In 907, the management server transmits the created map information and guide message to the information terminal.

  As a result, the reservation vending machine selection screen example shown in FIG. 10 and the group vending machine selection screen example screen shown in FIG. 11 are displayed on the user information terminal.

  Next, in 604, the management server performs processing for selecting a reservation condition. Details of this processing will be described with reference to FIG.

  FIG. 12 is a flowchart of reservation condition selection.

  In 1201, the management server analyzes the notification from the information terminal of the user and acquires an input key.

  In 1202, the management server determines whether the input key is a space key. If yes, go to 1207; if no, go to 1203.

  In 1203, the management server determines whether the input key is a cursor key. If Yes, the process proceeds to 1204. If No, the process returns to 1201.

  In 1204, the management server marks the corresponding item.

  In 1205, the management server creates an update screen.

  In 1206, the management server transmits to the information terminal.

  In 1207, the management server determines whether all input conditions have been input. If yes, go to 1209, if no, go to 1208.

  At 1208, the management server creates a guide message.

  In 1209, the management server updates the database.

Thus, the screen of FIG. 13 is displayed. FIG. 14 is a conceptual diagram of grouping of vending machines, and is an example in which vending machines are grouped. The company 201 is the user's company, and the station 214 is the nearest station used by the user. The road from the station 214 to the company 201 is a commute route 215.

  A vending machine 206, a vending machine 202, a vending machine 203, a vending machine 205, a vending machine 208, and a vending machine 212 are vending machines on the user's commuting route. In these vending machines, the vending machine 206 is defined as a reservation destination. The vending machine 202, the vending machine 203, and the vending machine 205 define a group 204. Similarly, the vending machine 205 and the vending machine 208 are defined as another group 209. In addition, there are a vending machine 207, a vending machine 210, a vending machine 211, and a vending machine 213, but they are not particularly targeted for grouping here.

  In the example of grouping in FIG. 14, two groups are defined for the commuting route 215 of the company 201 from the station 212. However, this is an example, and if the management server is a vending machine to be managed, the location conditions may be questioned. It is possible to define groupings arbitrarily.

  FIG. 15 is a sequence diagram when a user purchases authentication and a product using an IC card with respect to a vending machine (reservation machine).

  A feature of the embodiment of the present invention is to secure a product. A user who makes a reservation for explaining this is expressed as “user reservation person X (reservation person)”, and a competing user is expressed as “user. “A (non-reserved person)” and “user B (non-reserved person)”. In this sequence diagram, it is assumed that there are only two target products in the vending machine, and one of them is reserved by the user X (reserving person).

  In 1501, a user A (non-reserved person) makes a cash input to purchase a product from a vending machine (reserved machine).

  In 1502, the vending machine (reservation machine) displays a purchaseable product.

  In 1503, user A (non-reserved person) selects a product to purchase the product.

  In 1504, the vending machine (reservation machine) provides the product provision 604 to the user A (non-reservation person) and the stock of the commodity becomes one. A sold-out lamp is displayed to secure it. Thereby, the goods of user X (reservation person) are secured.

  In 1505, the user B (non-reserved person) has already sold out the product and cannot purchase it.

  In 1506, the user X (reservation person) performs the authentication process by holding the IC card over the vending machine although the sold-out lamp of the vending machine (reservation machine) is displayed.

  In 1507, the vending machine performs an authentication process and determines whether or not the user X (reserving person) has reserved a product against the reservation information notified from the management server. If the result of the determination is that the person is not the reservation person, it behaves as a normal vending machine, and if it is a reservation person, the authentication result is notified and in 1508, the purchaseable product is displayed.

  As a result, the sold-out lamp is released, and in 1509, the user X (reserving person) can select a product and purchase the target product.

  Thereafter, in 1510, the vending machine (reservation machine) provides the product to the user X (reservation person). At the same time, the management server is notified that the product has been provided.

  In 1511, the management server receives a notification from the vending machine (reservation machine), updates the database, and ends the series of sequences.

  Note that the user X (reservation person) does not necessarily have to purchase the products in order from the reserved products because the products are secured within the effective range of the reservation time.

  FIG. 16 is a sequence diagram when a user purchases authentication and a product using an IC card for a vending machine (group machine).

  As a feature of the embodiment of the present invention, products can be purchased by any of the grouped vending machines other than the reserved vending machines. For example, when it is not possible to go to a vending machine (reservation machine) for some reason, it may be possible to purchase a product with a vending machine (group machine) instead.

  In 1601, the user X (reservation person) performs authentication processing by holding the IC card over the vending machine (group machine).

  In 1602, the vending machine (group machine) performs an authentication process, checks the reservation information notified from the management server, checks whether the user X has made a reservation, and returns an authentication result.

  In 1603, the vending machine (group machine) displays a product that can be purchased.

  In 1604, the user X (reservation person) selects a target product from the list.

  In 1605, the vending machine (group machine) provides a product and notifies a purchase notification to the management server.

  In 1606, the management server appropriately updates the database and transmits lamp control to the vending machine (reservation machine).

  In 1607, the vending machine (reservation machine) that has received the lamp control cancels the sold-out lamp because it is no longer necessary to secure the secured product.

  In addition, since the product is secured only with the vending machine (reservation machine), if the target product is already sold out with the vending machine (group machine), the vending machine (reservation machine) or other automatic machine It is necessary to purchase the desired product at the vending machine (group machine).

  FIG. 17 is a sequence diagram when the user X (reservant) does not purchase within a predetermined time and a timeout occurs.

  This guarantees the reservation of the product for a certain period of time with respect to the user X (reserving person), but after this time, the reservation is canceled and other users can purchase. In addition, another user can make a reservation for this product.

  In 1701, the management server manages the reservation deadline, and performs a timeout process when there is no purchase by a specific time. This time-out process is an update of reservation information in the database and a time-out notification to the vending machine (reservation machine) and vending machine (group machine).

  The vending machine (group machine) that has received the time-out notification discards the reservation information of the user X (reservation person) with this notification.

  Similarly, in 1702, the automatic counter-ground machine (reservation machine) having received the time-out notification discards the reservation information of the user X (reservation person) and cancels the sold-out lamp with this notification.

  FIG. 18 is a sequence diagram when the user X (reservation person) cancels the reservation.

  In 1801, the user X logs in (authenticates) to the management server in order to cancel.

  In 1802, the management server returns authentication and processing menu display.

  In 1803, the user X (reservation person) returns a response to the management server after selecting cancel to cancel.

  In 1804, the management server searches the database to check the reservation status of the reservation person, and cancels if there is an appropriate one. In the cancellation process, cancellation information is notified to the vending machine (group machine) and the vending machine (reservation machine). It also sends a cancellation mail to the mail server. Similarly, a cancellation result is displayed for the user X (reserving person).

  The vending machine (group machine) that has received the cancellation notice matches the reservation information previously notified from the management server and discards the corresponding reservation information.

  Similarly, in 1805, the vending machine (reservation machine) checks the reservation information notified from the management server before, discards the corresponding information, and repeats it if a sold-out lamp is displayed. Release the lamp.

  In 1806, the mail server that has received the cancellation mail transmits a cancellation mail to the user X (reservation person).

  According to the present invention, a user can reliably purchase a desired product with a vending machine installed at a predetermined place.

  Furthermore, according to the present invention, it is possible to appropriately manage the product reserved in the vending machine, and the purchaser can effectively purchase the product without taking into consideration an unexpected situation such as selling out. Similarly, for the sales side, it is possible to improve the sales efficiency of products by securing a certain number of sales.

  In addition, the user can purchase an arbitrary vending machine from a plurality of grouped vending machines, and can purchase the desired product without being aware of the installation location of the vending machine. Play.

  It should be noted that the configuration and contents of the various data described above are not limited to this, and it goes without saying that the various data and configurations are configured according to the application and purpose.

  Although one embodiment has been described above, the present invention can take an embodiment as, for example, a system, apparatus, method, program, or recording medium, and specifically includes a plurality of devices. The present invention may be applied to a system including a single device.

  The program according to the present invention is a program capable of executing a processing method by a computer, and the storage medium according to the present invention stores a program capable of executing the processing method by a computer. The program in the present invention may be a program for each processing method of each device.

  As described above, a recording medium that records a program that implements the functions of the above-described embodiments is supplied to a system or apparatus, and a computer (or CPU or MPU) of the system or apparatus stores the program stored in the recording medium. It goes without saying that the object of the present invention can also be achieved by executing the reading.

  In this case, the program itself read from the recording medium realizes the novel function of the present invention, and the recording medium storing the program constitutes the present invention.

  As a recording medium for supplying the program, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, silicon A disk or the like can be used.

  Further, by executing the program read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (operating system) operating on the computer based on an instruction of the program is actually It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the processing and the processing is included.

  Furthermore, after the program read from the recording medium is written to the memory provided in the function expansion board inserted into the computer or the function expansion unit connected to the computer, the function expansion board is based on the instructions of the program code. It goes without saying that the case where the CPU or the like provided in the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  Further, the present invention may be applied to a system composed of a plurality of devices or an apparatus composed of a single device. Needless to say, the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or apparatus. In this case, by reading a recording medium storing a program for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention.

  Furthermore, by downloading and reading a program for achieving the present invention from a server, database, etc. on a network using a communication program, the system or apparatus can enjoy the effects of the present invention.

101 Mobile terminal 102 Client terminal 103 Vending machine 104 Management server 105 Map information server 106 Information search server 107 Mail server 108 Network

Claims (6)

An information processing system in which a vending machine and an information processing apparatus can communicate via a network,
The information processing apparatus includes:
Reservation accepting means for accepting a reservation including a designation of a vending machine group for reserving a product and information on a product to be purchased in the vending machine group from any user;
The vending machine is
Authentication means for authenticating whether the user of the vending machine is the reserved user who made the reservation, if the vending machine is included in the vending machine group included in the reservation received by the reservation receiving means; ,
An information processing system comprising product providing means for providing a product included in the reservation accepted by the reservation accepting means to a user who has been authenticated as the reserved user. The vending machine is
The information processing system according to claim 1, further comprising: a restricting unit that restricts provision of products to users other than the reservation user so as to secure products included in the reservation received by the reservation receiving unit. . The vending machine is
When providing the product received by the reservation receiving means by providing the product to the user who is the reservation user, the provision of the product to other vending machines included in the vending machine group has been completed. The vending machine that has received the notification by the notification unit has a release unit that releases the restriction when the provision of the product is restricted by the restriction unit. The information processing system according to claim 1 or 2. The information processing apparatus includes:
The information processing system according to any one of claims 1 to 3, further comprising a canceling unit that cancels the reservation received by the reservation receiving unit when a predetermined period has elapsed. An information processing method in an information processing system in which a vending machine and an information processing apparatus can communicate via a network,
The information processing apparatus includes:
A reservation accepting step for accepting a reservation including a designation of a vending machine group for reserving a product and information on a product to be purchased in the vending machine group from any user;
The vending machine is
An authentication step for authenticating whether the user of the vending machine is the reserved user who made the reservation, if the vending machine is included in the vending machine group included in the reservation received in the reservation receiving step; ,
A product providing step of providing a product included in the reservation accepted in the reservation accepting step to a user who is authenticated as the reserved user. A program that can be executed in an information processing system in which a vending machine and an information processing apparatus can communicate via a network,
The information processing apparatus;
From any user, function as reservation accepting means for accepting a reservation including designation of a vending machine group for reserving a product and information on a product to be purchased in the vending machine group,
The vending machine,
If the vending machine is included in the vending machine group included in the reservation received by the reservation receiving means, authentication means for authenticating whether the user of the vending machine is the reserved user who made the reservation;
A program that causes a user who has been authenticated as the reservation user to function as a product providing unit that provides a product included in the reservation received by the reservation receiving unit.

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