JP2013118485A - Emergency notification system and emergency notification method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an emergency notification system and an emergency notification method in which a prompt notification to a firehouse can be performed and a user and a firefighter can perform conversation directly.SOLUTION: In a portable terminal 10 under line connection by an emergency notification to a service providing device 20, in accordance with a remote operating instruction received from the service providing device 20, remote operation means 14 issues 119 calls from call means 12 to a firehouse 30. When a line with the firehouse 30 is also connected during the line connection with the service providing device 20, line connection means 17 connects these lines and provides a three-way call state of the portable terminal 10, the service providing device 20 and the firehouse 30.

Description

  The present invention relates to an emergency call system and an emergency call method including a mobile terminal and a service providing apparatus that receives an emergency call from the mobile terminal and makes a request for dispatch to a fire department.

  When making an emergency call from a landline to the fire department or the police via the public telephone exchange network, the user's location was specified using prior registration information. Also, when making an emergency call from a wireless LAN (Local Area Network) terminal to a fire department or the like via an IP (Internet Protocol) telephone network, the wireless LAN terminal can move freely, so the location of the user can be obtained using advance registration information. Cannot be identified. Therefore, for example, in Patent Documents 1 and 2, the position of the wireless access point that was connected at the time of emergency call is acquired, and the position of the user is specified.

  On the other hand, in the emergency call service, the user reports to the emergency call service company, and the emergency call service company makes a dispatch request to the fire department or the like as necessary. In this case, the user can benefit from various services provided by the emergency call service company (situation determination, contact to a predetermined contact, appropriate advice from a past history, etc.).

JP 2006-216994 A JP 2010-98771 A

  However, when an emergency call service is requested to a fire department or the like, the user cannot talk directly with the fire department or the police, so there is a problem that the fire department or the like cannot properly grasp the state of the user through the conversation. Moreover, since fire fighting etc. cannot use the above-mentioned position identification system, there existed a subject that a user's position could not be grasped | ascertained. Furthermore, there is a problem that it is necessary to make a dispatch request after specifying the position of the user on the emergency call service side and searching for a fire department or the like having jurisdiction over the location, and a dispatch request cannot be made promptly.

  The present invention has been made to solve the above-described problems. The service provider can promptly report the user without specifying the location of the user and search for the fire department in charge, and the user and the fire department can talk directly to each other. An object is to provide an emergency call system and an emergency call method.

  In the emergency call system according to claim 1 of the present invention, when the service providing apparatus receives the emergency call from the mobile terminal and the user information database in which the contact information of the mobile terminal for calling and data communication is registered, The user identification means for acquiring the contact information of the mobile terminal that made the emergency call from the user information database using the telephone contact information of the user as a search key, and remote control to the data communication contact information of the mobile terminal acquired by the user identification means Remote notification means for sending instructions and reporting to the fire department, the mobile terminal connecting two lines individually connected to the service providing apparatus and the fire department, and one of the two lines to the service providing apparatus When an emergency call is made, a remote operation instruction is received from the service providing device, and the other one of the two lines is connected to the fire department in accordance with the remote operation instruction to notify the remote operation. If the line with the fire department is connected by remote control means during the line connection between the means and the service providing device, the lines are connected to each other, and the mobile terminal, the service providing device and the fire department are in a three-party call state. And line connection means.

  In the emergency notification method according to claim 2 of the present invention, the portable terminal has two lines individually connected to the service providing apparatus and the fire department, and one of the two lines is connected to the service providing apparatus to make an emergency call. The emergency call step and the service providing apparatus have a user information database in which contact information for mobile phone calls and data communication is registered. When an emergency call is received from the mobile terminal, the caller of the caller is searched. A user specifying step for acquiring the contact information of the mobile terminal that made the emergency call from the user information database using the key, and the service providing device remotely operating the data communication contact information of the mobile terminal acquired in the user specifying step A remote notification step for transmitting an instruction to notify the fire department, and the portable terminal receives the remote operation instruction from the service providing device, and The remote operation step of connecting and reporting the other of the two lines to the fire station according to the above, and the line with the fire station is connected by the remote operation step while the mobile terminal is connected to the service providing device. And a line connection step of connecting the lines to each other to bring the mobile terminal, the service providing device, and the fire department into a three-party call state.

  According to this invention, since the service providing device remotely operates the mobile terminal to report to the fire department, the fire fighting side can specify the position of the user and be dispatched. Therefore, it is not necessary for the service provider to specify the location of the user and search for the fire department in charge, and can be notified promptly. In addition, since a three-party call between the mobile terminal, service providing device, and fire station was automatically performed, the user and the fire department can talk directly, and the fire department can quickly grasp the situation of the user. Can be dispatched and rescued.

It is a block diagram which shows the structure of the emergency call system which concerns on Embodiment 1 of this invention. It is a figure explaining the outline | summary of operation | movement of the emergency call system which concerns on Embodiment 1. FIG. 4 is a flowchart illustrating an operation of the service providing apparatus according to the first embodiment. 3 is a flowchart showing the operation of the mobile terminal according to Embodiment 1.

Embodiment 1 FIG.
The emergency call system shown in FIG. 1 includes a mobile terminal 10 possessed by a user, a service providing device 20 possessed by a service provider, a fire department 30, and a network 40 connecting them. In addition, although it demonstrates using the fire department 30 as an example here, it is not limited to this, A predetermined organization, such as a police station, may be sufficient.

  The mobile terminal 10 is a device that is carried by the user to send an emergency call to the service providing device 20, and is configured by a mobile phone, for example. Information (name, telephone number, mail address, authentication information, etc.) of the service providing apparatus 20 is registered in the registration information memory 11 in advance. The calling unit 12 includes a microphone, a speaker, and the like, and has a function for allowing a user to call the operator of the service providing apparatus 20 or the staff of the fire department 30 via the network 40. The communication unit 13 has a function for performing data communication with the service providing apparatus 20 via the network 40. The remote control unit 14 executes a predetermined operation according to a command received from the service providing apparatus 20 via the network 40. The operation unit 15 includes buttons and the like, and accepts and executes an operation for allowing the mobile terminal 10 to perform a desired operation such as a call or communication. The display unit 16 includes a display device and the like, and displays a screen as necessary to the user. Note that the operation means 15 and the display means 16 may be integrated by using a touch panel display. The line connection unit 17 connects the line between the mobile terminal 10 and the service providing device 20 and the line between the mobile terminal 10 and the fire department 30 as necessary, and sets the three-party call state.

In order to realize a three-party call, the mobile terminal 10 needs two call lines, and there are various methods for realizing this. Since one of the two lines needs to report 119 to the fire department 30, an IP phone starting with a “050” number and a mobile phone of the second generation or earlier cannot be used for the mobile terminal 10. A general telephone line, an ISDN (Integrated Services Digital Network), a second generation or later mobile phone, an IP phone starting with other than “050”, and the like can be used for the mobile terminal 10.
Since the other of the two lines is intended to be connected to the service providing apparatus 20, it is only necessary to connect to the service providing apparatus 20 to make a call, and any line including an IP telephone network may be used.

  Although details will be described later, the mobile terminal 10 needs to make a 119 report by remote operation from the service providing apparatus 20. As this remote operation method, for example, a method of transmitting a command from the service providing apparatus 20 to the portable terminal 10 by data communication via the network 40, or a method of using an e-mail or a short message service (hereinafter, SMS) may be used. Good.

The mobile phone is considered to be the easiest to implement these three-way calls and remote control. When a mobile phone is used for the mobile terminal 10, a normal telephone line is used for 119 notification to the fire department 30, and a data communication line is used for telephone communication with the service providing apparatus 20 and remote control via the IP telephone network. use.
Of course, the terminal is not limited to a mobile phone, and any terminal that satisfies the above conditions can be used as the mobile terminal 10.

  The service providing apparatus 20 is on the service provider side, receives an emergency call from the mobile terminal 10, remotely operates the mobile terminal 10 by an operator's operation, or receives a service (situation determination, contact with family, past history, etc.) Appropriate advice, etc.). The user information database (hereinafter referred to as DB) 21 is registered with user information such as name, address, and information on the fire department 30 with jurisdiction. The information of the mobile terminal 10 owned by the user is a telephone number, e-mail address, etc. Is registered. The user specifying means 22 searches the user information DB 21 using the caller telephone number as a search key, and specifies the mobile terminal 10 that issued the emergency call and the user. The remote notification means 23 generates a remote operation command, e-mail or SMS describing an instruction for remotely operating the mobile terminal 10 via the network 40, and remotely transmits the mobile terminal 10 by data communication via the communication means 25. Operate and issue 119 notification. The call means 24 includes a microphone, a speaker, and the like, and has a function for an operator to make a call with a user of the mobile terminal 10 via the network 40 and a function for a call with a member of the fire department 30. The communication means 25 has a function for performing data communication with the mobile terminal 10 and the fire department 30 via the network 40. The operation unit 26 includes a keyboard, a mouse, a touch panel, and the like, and accepts and executes an operation for causing the service providing apparatus 20 to perform a desired operation such as a call, communication, and remote operation by an operator. The display means 27 includes a display device and the like, and displays a screen as necessary to the operator. Note that the operation means 26 and the display means 27 may be integrated by using a touch panel display.

Next, the outline | summary of operation | movement of an emergency call system is demonstrated using FIG.
(1) The user makes an emergency call to the service providing apparatus 20 by operating the mobile terminal 10 in an emergency.
(2) The operator of the service providing apparatus 20 has a conversation with the user of the mobile terminal 10 that has made an emergency call, and determines whether or not emergency transport is necessary from the state of the user. When it is determined that the emergency transport is necessary, the operator remotely operates the mobile terminal 10 and causes the fire station 30 to make a 119 call from the mobile terminal 10.
(3) The mobile terminal 10 issues 119 notification by remote operation of the service providing apparatus 20. As a result, the line is connected to the fire department 30 having jurisdiction over the current location of the user. Since the fire department 30 has received a report from the user's portable terminal 10, the current position of the user can be specified using a conventional position specifying system as described above. In addition, the service providing device 20 does not need to specify the current location of the user and select the fire department 30 that has jurisdiction over the current location when making a dispatch request.
(4) If the line with the fire department 30 is also connected during the line connection with the service providing device 20, the mobile terminal 10 switches to the three-party call state.
(5) The operator of the service providing apparatus 20 transmits necessary information such as the user's status to the staff of the fire department 30 and requests the dispatch, and prompts the user to talk with the staff. When the user and the clerk have a direct conversation, the fire department 30 can grasp the detailed situation of the user and can perform dispatch and rescue appropriately.

Details of the operation of the emergency call system will be described below.
FIG. 3 is a flowchart showing the operation of the service providing apparatus 20. In the service providing apparatus 20, when the call means 24 receives an emergency call from the mobile terminal 10 via the network 40 (step ST1 “YES”), the operator operates the call means 24 to start a call. The user specifying means 22 searches the user information DB 21 using the caller telephone number as a search key, and specifies the caller mobile terminal 10 and its user (step ST2; user specifying step). The user specifying means 22 outputs the specified user information to the display means 27, and displays information such as the name, address, and past history of the user who made an emergency call by the display means 27 on the screen.
On the other hand, when no emergency call is transmitted from the mobile terminal 10 (step ST1 “NO”), the service providing apparatus 20 returns to the initial state.

  After the start of the call, the operator grasps the state of the user through conversation with the user, and when the dispatch request to the fire department 30 is required, the operator operates the operation means 26 to start remote operation of the portable terminal 10.

When a remote operation instruction is received from the operator via the operation means 26 (step ST3 “YES”), the remote notification means 23 generates a remote operation command, e-mail or SMS for causing the mobile terminal 10 to make a 119 call. Then, the data is transmitted from the network 40 to the portable terminal 10 via the communication means 25 (step ST4; remote notification step). When the mobile terminal 10 is connected to the service providing device 20 in a line connection, and further receives a remote operation and reports to the fire department 30 119 and connects to the line, the portable terminal 10 switches to a three-party call state. Therefore, the service providing apparatus 20 is also in a three-party call state (step ST5), and the operator can make a three-party call with the user of the mobile terminal 10 and the staff of the fire department 30.
On the other hand, when there is no remote operation instruction from the operator via the operation means 26 (step ST3 “NO”), the service providing apparatus 20 continues the two-party call state with the user as it is, and when the call is finished, End the operation.

FIG. 4 is a flowchart showing the operation of the mobile terminal 10. When the user operates the operation means 15 to make an emergency call to the service providing apparatus 20 registered in the registration information memory 11 (step ST11 “YES”), the telephone number where the call means 12 is registered. Accordingly, the connection is made to the service providing apparatus 20 through one of the two lines of the network 40 (step ST12 “YES”; emergency notification step).
On the other hand, when there is no user call instruction (step ST11 “NO”), and when the line connection with the service providing apparatus 20 cannot be established and the call is impossible (step ST12 “NO”), the process returns to the initial state.

If the call can be made by connecting to the service providing device 20 (step ST12 “YES”), the call means 12 carries out a voice call between the user and the operator of the service providing device 20 (step ST13). Inform the operator of his / her state.
When the communication means 13 receives a remote operation command or the like from the service providing device 20 during a voice call (step ST14 “YES”), the remote operation means 14 operates the call means 12 according to the remote operation command or the like, and the two lines No. 119 is transmitted to the fire department 30 through the remaining one line (step ST15; remote operation step).

Subsequently, the line connection means 17 detects that the line with the fire department 30 is connected (step ST16 “YES”), and connects the line connected to the fire department 30 and the line currently connected to the service providing apparatus 20. Then, the state is switched to the three-party call state (step ST17; line connection step).
On the other hand, when the remote operation command or the like is not received (step ST14 “NO”), the portable terminal 10 continues the two-party call state with the service providing device 20 (step ST18), and a series of operations are performed when the call is finished. End the operation.

  When the mobile terminal 10 receives a remote operation of the service providing apparatus 20, the service providing apparatus 20 is collated using authentication information registered in advance in the mobile terminal 10, and the remote operation from the appropriate service providing apparatus 20 is performed. May be allowed only.

  As described above, according to the first embodiment, the service providing apparatus 20 configuring the emergency call system includes the user information DB 21 in which the contact information of the mobile terminal 10 and the data communication are registered, and the emergency call from the mobile terminal 10. , The user identification unit 22 that acquires the contact information of the mobile terminal 10 that made an emergency call from the user information DB 21 using the call contact point of the caller as a search key, and the mobile unit acquired by the user identification unit 22 The remote notification means 23 is configured to transmit a remote operation instruction to the data communication contact of the terminal 10 to notify the fire department 30. One mobile terminal 10 is remotely operated from the service providing apparatus 20 when an emergency call is made by connecting one of the two lines to the service providing apparatus 20 and the fire department 30 and one of the two lines to the service providing apparatus 20. The remote control means receives the instruction and connects the other of the two lines to the fire department 30 in accordance with the remote control instruction and reports the call 119 and the service providing apparatus 20 during the line connection. When the line with the fire department 30 is connected by 14, these lines are connected to each other, and the mobile terminal 10, the service providing device 20, and the line connection means 17 for setting the three-party call state of the fire department 30 are provided. . For this reason, the fire department 30 can specify the position of the user of the portable terminal 10 and can be dispatched, and the service providing apparatus 20 does not need to specify the position of the user and search for the fire department 30 having jurisdiction. You can call me. In addition, since the three-way call can be automatically performed, the user and the staff of the fire department 30 can directly talk, and the fire department 30 can grasp the situation of the user and immediately dispatch and rescue. it can.

  Although the embodiment of the present invention has been described in detail with reference to the drawings, the specific configuration is not limited to the configuration of the above-described embodiment, and the design does not depart from the gist of the present invention. Needless to say, changes and the like are included in the present invention.

DESCRIPTION OF SYMBOLS 10 Mobile terminal 11 Registration information memory 12 Calling means 13 Communication means 14 Remote operation means 15 Operation means 16 Display means 17 Line connection means 20 Service provision apparatus 21 User information DB
22 User identification means 23 Remote reporting means 24 Calling means 25 Communication means 26 Operating means 27 Display means 30 Fire department 40 Network

Claims (2)

An emergency call system comprising a mobile terminal capable of calling and data communication, and a service providing device for receiving an emergency call from the mobile terminal,
The service providing apparatus includes:
A user information database in which contacts for telephone and data communication of the mobile terminal are registered;
When receiving an emergency call from the mobile terminal, a user specifying means for acquiring the contact information of the mobile terminal that made the emergency call from the user information database using the call contact of the caller as a search key;
A remote notification means for transmitting a remote operation instruction to the data communication contact of the mobile terminal acquired by the user specifying means, and causing a fire department to be notified;
The portable terminal is
Two lines individually connected to the service providing device and the fire department;
When one of the two lines is connected to the service providing apparatus and an emergency call is made, a remote operation instruction is received from the service providing apparatus, and the other of the two lines is connected to the fire department in accordance with the remote operation instruction. Remote control means to connect to and report,
When the line with the fire station is connected by the remote control means during the line connection with the service providing apparatus, the lines are connected to each other, and the mobile terminal, the service providing apparatus, and the fire station are connected. An emergency call system comprising: a line connection means for setting a three-party call state. An emergency call method of an emergency call system comprising a mobile terminal capable of calling and data communication and a service providing device for receiving an emergency call from the mobile terminal,
The portable terminal has two lines individually connected to the service providing device and the fire department, and an emergency notification step of making an emergency call by connecting one of the two lines to the service providing device;
The service providing apparatus has a user information database in which contact information for telephone and data communication of the mobile terminal is registered. When an emergency call is received from the mobile terminal, the call source of the caller is used as a search key. A user identification step of obtaining the contact information of the mobile terminal that made the emergency call from the user information database,
The service providing apparatus transmits a remote operation instruction to the data communication contact information of the mobile terminal acquired in the user specifying step, and causes the fire department to notify the remote reporting step;
A remote operation step in which the portable terminal receives a remote operation instruction from the service providing device, and connects the other of the two lines to the fire department according to the remote operation instruction;
When the line with the fire department is connected by the remote operation step during the line connection with the service providing device, the portable terminal connects the lines to each other, and the portable terminal, the service An emergency notification method comprising: a providing device and a line connection step for setting a three-party call state of the fire department.

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