JP6144567B2 - Nurse call system - Google Patents

Description

  The present invention relates to a nurse call system, and in particular, when a nurse is talking to a patient in response to a call from a nurse call slave device on a portable terminal, the state can be monitored on another portable terminal. It is suitable for use in a nurse call system.

  2. Description of the Related Art Conventionally, a technique for performing voice monitoring by displaying a session list of a plurality of IP telephones during a call on a display screen of an operator terminal and finding a session of the telephone number of the IP telephone that desires to view the voice of the telephone call is known. (For example, refer to Patent Document 1). In addition, when a nurse is talking to a patient in response to a call from a nurse call slave unit on a portable terminal (portable nurse call master unit), the voice related to the call can be monitored on another portable terminal A nurse call system is also known (see, for example, Patent Document 2).

  In the nurse call system described in Patent Literature 2, when the mobile terminal responds to a call from the nurse call slave, the nurse call controller specifies terminal specifying information for specifying the responding mobile terminal and the nurse call slave. The slave unit specific information is transmitted to another portable terminal that has not responded to the call. For example, terminal specific information and handset specific information are transmitted to a mobile terminal that has not responded to the call among a plurality of mobile terminals possessed by a plurality of nurses associated with the patient who has made the call.

  When a monitor request signal for monitoring a call is sent from another portable terminal to the nurse call controller, the nurse call controller forms a monitor call path, and voice data representing the content of the call is transferred to the other It is made to transmit to a portable terminal. Further, when a three-party call request signal is sent from another mobile terminal that is being monitored to the nurse call controller, the nurse call controller forms a three-party call path.

JP 2006-319619 A JP 2009-254532 A

  By the way, if a nurse who is talking to a patient in response to a call from a nurse call cordless hand is immature or lacks in ability, the patient may be mishandled. On the other hand, according to the nurse call system described in Patent Document 2, the nurse who responded to the call was instructed by the other nurse who performed the monitor participating in the call, or the nurse Because it is possible to directly deal with patients on behalf of patients, the quality of nursing can be maintained.

  However, in this case, there is a problem in that the number of nurses who perform monitoring increases because the nurse who performed the monitoring needs to respond instead.

  The present invention has been made to solve such a problem, and an object thereof is to reduce the number of man-hours required for a nurse who performs monitoring.

  In order to solve the above-described problem, in the present invention, when a call is made in response to a call from the nurse call slave unit in one portable terminal, a patient who uses the nurse call slave unit that has called is used. The patient information to be identified and the nurse information to identify the nurse who possesses the one portable terminal that has made a response are transmitted to other terminals used by the monitoring nurse and displayed. After that, when an operation for requesting the nurse list is performed on another terminal, a list of other nurses not responding is sent to the other terminal for display, and one nurse from the list is displayed. In addition to the patient information and nurse information described above, message information for requesting support for other mobile terminals possessed by the selected nurse Is sent and displayed.

  According to the present invention configured as described above, the nurse who performs the monitoring looks at the display of the patient information specifying the patient who made the call and the nurse information specifying the nurse who made the response, and It is determined whether or not the nurse needs to be supported by other nurses (such as guidance or alternative response), and if necessary, a list of other nurses is displayed through the specified user operation. Select one nurse from the list. If one nurse is selected, message information requesting support is sent to and displayed on the other mobile terminals used by that nurse, so guidance and alternative responses to the responding nurse are displayed. Will be performed by other nurses who have received the message information. In this way, since the nurse who performs monitoring only arranges other nurses who support the responding nurse, man-hours for the nurse who performs monitoring can be reduced.

It is a figure which shows the example of whole structure of the nurse call system by 1st and 2nd embodiment. It is a block diagram which shows the function structural example of the nurse call controller by 1st Embodiment, and a portable terminal. It is a figure which shows an example of the patient information displayed on a monitor portable terminal, and nurse information. It is a figure which shows an example of the nurse list displayed on a monitor portable terminal. It is a figure which shows an example of the support request information displayed on a screen by a non-response portable terminal. It is a flowchart which shows the operation example of the nurse call system by 1st Embodiment. It is a block diagram which shows the function structural example of the nurse call controller by 2nd Embodiment, and a portable terminal. It is a figure which shows the other example of patient information displayed on a monitor portable terminal, and nurse information.

(First embodiment)
DESCRIPTION OF EXEMPLARY EMBODIMENTS Hereinafter, a first embodiment of the invention will be described with reference to the drawings. FIG. 1 is a diagram illustrating an example of the entire configuration of a nurse call system according to the first embodiment. As shown in FIG. 1, the nurse call system according to the first embodiment includes a nurse call handset 1, a corridor lamp 2, a nurse call control device 3, a nurse call parent device 4, a handicraft call main device 5, a private branch exchange ( PBX) 6, a radio base station 7, and a plurality of portable terminals 10 _-1 , 10 _-2 , 10 _-3 , 10 _-4 .

  The nurse call cordless handset 1 is for a patient to call a nurse and is installed on each bedside of a hospital room. The nurse call cordless handset 1 includes a call button for a patient to call a nurse, and a microphone and a speaker used when the patient makes a call with the nurse.

  The corridor lamp 2 is installed outside the entrance of each hospital room, the name of the patient in the hospital room is displayed, and when the patient in the hospital room calls the nurse using the nurse call handset 1, the call is performed. It is displayed that it has been broken.

The nurse call control device 3 is arranged between the corridor lamp 2, the nurse call parent device 4 and the hand hunter call main device 5, and performs control related to a call and data transmission / reception. In the nurse call system of the present embodiment, when a call is made in response to a call from the nurse call handset 1 at any one of the mobile terminals 10 ₋₁ , 10 ₋₂ , 10 ₋₃ , and 10 ₋₄ , The status can be monitored by other terminals. The nurse call controller 3 also performs control related to this monitor.

  The nurse call parent device 4 is for performing a response operation to a call from a patient (nurse call child device 1) or a call operation to a patient (nurse call child device 1), and is installed in a nurse center, for example. .

The hand-in-hand call main device 5 performs control related to communication and data transmission / reception with the portable terminals 10 ₋₁ , 10 ₋₂ , 10 ₋₃ , and 10 ₋₄ possessed by the nurse via the PBX 6. This handy squall main device 6 is installed, for example, in a communication center in a hospital. The wireless base station 7 is used for wireless communication of calls and data with the mobile terminals 10 ₋₁ , 10 ₋₂ , 10 ₋₃ , and 10 _−4, and is connected to the PBX 6.

As described above, the call and data exchange between the nurse call controller 3 and the mobile terminals 10 ₋₁ , 10 ₋₂ , 10 ₋₃ , and 10 ₋₄ are performed by the hand-in-hand call main device 5, the PBX 6, and the radio base station. 7, the description of the parts of this handy squall main device 5, PBX 6 and radio base station 7 will be omitted below.

FIG. 2 is a block diagram illustrating a functional configuration example of the nurse call controller 3 and the mobile terminals 10 ₋₁ , 10 ₋₂ , 10 ₋₃ , and 10 ₋₄ according to the first embodiment. In the following, for convenience of explanation, it is assumed that the nurse responds to the call from the nurse call handset 1 at the portable terminal 10 _-1 (corresponding to “one portable terminal” in the claims). To do. Hereinafter, this is referred to as “response portable terminal 10 ₋₁ ”.

Further, it is assumed that the mobile terminal 10 _-4 is a mobile terminal (corresponding to “another terminal” in the claims) possessed by a nurse who performs monitoring. Hereinafter, this is referred to as “monitoring mobile terminal 10 ₋₄ ”. The portable terminals 10 _-2 and 10 _-3 are portable terminals owned by other nurses who are not responding to calls from the nurse call handset 1 (“other portable terminals” in the claims). Equivalent). Hereinafter, this is referred to as “non-response portable terminals 10 _-2 and 10 ₋₃ ”. Note that when the mobile terminal 10 _-2 or 10 _-3 responds to the call, the mobile terminal 10 _-1 becomes a non-response mobile terminal.

  As shown in FIG. 2, the nurse call controller 3 according to the first embodiment includes, as its functional configuration, a management information storage unit 101, a call signal receiving unit 102, a two-party call path forming unit 103, and a call response information transmitting unit. 104, a nurse list request receiving unit 105, a nurse list transmitting unit 106, a nurse selection information receiving unit 107, a support request information transmitting unit 108, a three-party call request receiving unit 109, and a three-party call path forming unit 110. Yes.

Further, the monitor mobile terminal _10-4 according to the first embodiment includes, as its functional configuration, an operation reception unit 201, a call response information reception unit 202, a call response information display unit 203, a nurse list request transmission unit 204, a nursing A nurse list receiving unit 205, a nurse list display unit 206, and a nurse selection information transmission unit 207 are provided. Further, the non-response mobile terminals 10 _-2 and 10 _-3 according to the first embodiment have a support request information receiving unit 301, a support request information display unit 302, an operation receiving unit 303, and a three-party call request transmission as functional configurations. Part 304 is provided.

  The management information storage unit 101 of the nurse call controller 3 includes information on a patient (hereinafter referred to as patient information), information on a nurse (hereinafter referred to as nurse information), and information on a call destination of the nurse call (hereinafter referred to as a call). Is stored as management information regarding nurse calls.

In this embodiment, patient information includes, for example, a patient's name, age, department, room number of a hospital room, a bed number for identifying a bed used by the patient, a patient ID for identifying the patient, and a nurse call to be used. It includes information such as a slave unit ID for identifying the slave unit 1. The nurse information includes, for example, the name of the nurse, the nurse ID for identifying the nurse, the patient ID for identifying the patient in charge, and the mobile terminals 10 _-1 , 10 _-2 , 10 _{-to be used. 3} and 10 _-4 for identifying information such as a terminal ID.

The call destination information includes a patient (for example, patient ID), a nurse (for example, nurse ID) who makes a call in response to a nurse call from the patient, and a portable terminal 10 ₋ possessed by the nurse in charge. The terminal IDs ₁ , 10 ₋₂ , and 10 ₋₃ are stored in association with the information (extension number and the like) related to the call destination. When performing team nursing to support one patient with a plurality of nurses, a plurality of portable terminals 10 _-1 , 10 _-2 , and 10 _-3 possessed by one patient, a plurality of nurses in charge, and each nurse Call destinations are grouped and stored.

The call signal receiving unit 102 receives a call signal indicating a call instruction of the nurse by the patient from the nurse call handset 1 via the corridor lamp 2. When the call signal is received by the call signal receiving unit 102, the two-party call path forming unit 103 refers to the call destination information stored in the management information storage unit 101 and makes a call to the nurse call handset 1 An incoming call signal is transmitted to a plurality of portable terminals 10 _-1 , 10 _-2 , 10 _-3 associated with (patient). When the mobile terminals 10 ₋₁ , 10 ₋₂ , and 10 ₋₃ receive an incoming signal from the nurse call controller 3, they ring an incoming call tone.

Here, when a response operation is performed by the nurse on the response portable terminal 10 _-1 , the two-party call path forming unit 103 calls the nurse call handset 1 that made the call and the response portable terminal 10 ₋ that responds to the call. A communication connection with ₁ is made to form a two-way communication path (a communication path network for passing voice of a call). Further, the two-way communication path forming unit 103 transmits an incoming call stop signal for stopping the incoming call operation to the non-response mobile terminals 10 _-2 and 10 _-3 that have not responded to the call.

When the two-party call path forming unit 103 forms a two-party call path between the nurse call handset 1 and the response portable terminal _10-1 , refer to the management information stored in the management information storage unit 101. The call specifying information indicating which patient and which nurse are busy is temporarily stored in a memory (not shown) until the call is canceled.

The call response information transmission unit 104 is stored in the management information storage unit 101 when a two-way communication path forming unit 103 forms a communication path between the nurse call handset 1 and the response portable terminal _10-1 . Referring to the management information, the patient information (for example, the patient's name, age, department, room number, bed number) identifying the patient who uses the nurse call cordless handset 1 that made the call and responded nurses information specifying the nurse who owns the response the mobile terminal 10 ₁ (e.g., a nurse's name) generates paging response information including the, toward the call response information to the mobile terminal _10-4 monitor Send.

The call response information receiving unit 202 of the monitor mobile terminal _10-4 receives the call response information transmitted by the call response information transmitting unit 104. When the call response information is received by the call response information receiving unit 202, the call response information display unit 203 displays the patient information and the nurse information included in the call response information on the screen of the monitor portable terminal _10-4 . To display.

FIG. 3 is a diagram illustrating an example of patient information and nurse information displayed on the monitor mobile terminal _10-4 . As shown in FIG. 3, on the screen of the monitor portable terminal _10-4 , patient information 11 including the name, age, department, room number, and bed number of the patient who made the call, and the call A set of nurse information 12 including the name of the nurse who made the response is displayed. In the example of FIG. 3, the call type of the nurse call (general call, emergency call, etc.) is also displayed as part of the patient information 11.

In this embodiment, for convenience of explanation, it is assumed that only the nurse who possesses the response portable terminal 10 _-1 is responding. However, in actual hospital operation, calls from a plurality of patients are made during the same time period. It is normal for multiple nurses to respond. The screen example shown in FIG. 3 shows a state in which two pieces of call response information (one for a general call and one for an emergency call) are displayed.

The operation reception unit 201 receives a nurse's operation on the monitor mobile terminal _10-4 . For example, the operation reception unit 201 responds when the call response information display unit 203 displays the call response information (patient information 11 of the calling patient and nurse information 12 of the nurse who responded) on the screen. A user operation for requesting transmission of nurse list information indicating a list of other nurses who have not performed is accepted.

For example, a nurse who performs monitoring using the monitor mobile terminal _10-4 looks at the call response information displayed on the screen and determines that the nurse who is answering needs support from another nurse. In such a case, the position where the patient information 11 or the nurse information 12 is displayed is touch-operated. The operation reception unit 201 receives the touch operation and notifies the nurse list request transmission unit 204 that a user operation for requesting transmission of nurse list information has been performed.

  The nurse list request transmission unit 204 transmits a nurse list request signal to the nurse call controller 3 when receiving the above notification from the operation reception unit 201. At this time, the nurse list request transmission unit 204 is information that can uniquely identify the nurse who made the response among the call response information displayed at the touch-operated position (for example, the name of the nurse. This is referred to as “response nurse information”) and a nurse list request signal is transmitted.

The nurse list request receiving unit 105 of the nurse call controller 3 receives the nurse list request signal transmitted by the nurse list request transmitting unit 204 and notifies the nurse list transmitting unit 106 of the nurse list request signal. When receiving the notification of the nurse list request signal from the nurse list request receiving unit 105, the nurse list transmitting unit 106 receives another nurse who has not made a response (in this embodiment, the non-response mobile terminal 10 _{− The} nurse list information indicating a list of nurses possessing ₂ and _10-3 is returned to the monitor mobile terminal _10-4 .

That is, the nurse list transmission unit 106 stores the nurse information other than the nurse indicated by the response nurse information included in the nurse list request signal in the nurse information stored in the management information storage unit 101. The nurse list information indicating the names of the plurality of identified nurses as a list is generated and transmitted to the monitor mobile terminal _10-4 . At this time, the nurse list transmitting unit 106 refers to the call specifying information stored in the memory (not shown) by the two-party call path forming unit 103, so that each of the specified nurses can call the other patients. It is preferable to generate nurse list information in which call flag information indicating whether the call is in progress is set.

  In addition, although the example which produces | generates a nurse list request | requirement signal including the response nurse information which can identify the nurse who performed the response uniquely was demonstrated here, this invention is not limited to this. For example, a nurse list request signal may be generated including call patient information that can uniquely identify a patient who has called. In this case, the nurse list transmitting unit 106 that has received the notification of the nurse list request signal refers to the call specifying information stored in the memory (not shown) by the two-party call path forming unit 103 to respond with the patient. It is possible to identify other nurses from the nurse information stored in the management information storage unit 101.

The nurse list receiving unit 205 of the monitor mobile terminal _10-4 receives the nurse list information transmitted by the nurse list transmitting unit 106. The nurse list display unit 206 displays a list of nurse names indicated by the nurse list information received by the nurse list receiving unit 205 on the screen of the monitor portable terminal _10-4 .

FIG. 4 is a diagram showing an example of a list of nurses displayed on the monitor mobile terminal _10-4 . As shown in FIG. 4, the monitoring mobile terminal _10-4 on the screen, the touch operation by the nurses in the screen of Figure 3 other than (in response the mobile terminal 10 _-1 nurses were responsive), the response The names 21 of the other nurses who have not performed (the nurses who possess the non-response portable terminals _10-2 and _10-3 ) are displayed in a list. On this screen, a mark 22 indicating whether or not a nurse who is not responding is talking with another patient is also displayed.

The operation receiving unit 201 receives a user operation for selecting any one nurse in a state where a list of names of nurses who are not responding is displayed on the screen. For example, a nurse who performs monitoring using the monitor mobile terminal _10-4 looks at the list of nurses displayed on the screen, and the name of the nurse who wants to request support from the responding nurse Touch the position where 21 is displayed. The operation reception unit 201 receives this touch operation and notifies the nurse selection information transmission unit 207 that a user operation for selecting one nurse has been performed.

  When the nurse selection information transmission unit 207 receives the above notification from the operation reception unit 201, the nurse selection information transmission unit 207 generates nurse selection information that identifies one nurse selected from the list of nurses and generates a nurse call controller. 3 to send. At this time, the nurse selection information transmission unit 207 generates nurse selection information including the call response information received by the call response information reception unit 202. The nurse selection information receiving unit 107 of the nurse call controller 3 receives the nurse selection information transmitted by the nurse selection information transmitting unit 207 and notifies the support request information transmitting unit 108 of the information.

When receiving the notification of the nurse selection information from the nurse selection information receiving unit 107, the support request information transmission unit 108 receives another portable terminal (non-response) possessed by one nurse indicated by the nurse selection information. Support request information including call response information and message information for requesting support is transmitted to any one of the mobile terminals 10 _-2 and 10 _-3 .

In the non-response portable terminals 10 _-2 and 10 _-3 , the support request information receiving unit 301 receives the support request information transmitted by the support request information transmitting unit 108. When the support request information receiving unit 301 receives the support request information, the support request information display unit 302 displays the support request information on the screens of the non-response mobile terminals 10 _-2 and 10 ₋₃ .

FIG. 5 is a diagram illustrating an example of the support request information displayed on the screen of the non-response mobile terminals 10 _-2 and 10 ₋₃ . As shown in FIG. 5, the same call response information (patient information 11) as the call response information selected by the nurse's touch operation on the screen of FIG. 3 is displayed on the screens of the non-response mobile terminals _10-2 and _10-3 . And nurse information 12) and message information 31 for requesting support are displayed. The message information 31 displays the name of the nurse who requested the support.

The operation reception unit 303 receives a nurse's operation on the non-response portable terminals 10 _-2 and 10 _-3 . For example, the operation reception unit 303 is for the nurse who requested the support to respond in the state where the support request information (patient information 11, the nurse information 12 and the message information 31) is displayed on the screen as shown in FIG. Accept user operations.

  For example, if the nurse requested to support looks at the call response information (patient information 11 and nurse information 12) displayed on the screen and determines to support the responding nurse, the patient information 11 The position where the nurse information 12 or the message information 31 is displayed is touched. The operation reception unit 303 receives the touch operation and notifies the three-party call request transmission unit 304 that a user operation for performing a response has been performed.

When receiving the above notification from the operation accepting unit 303, the three-party call request transmission unit 304 becomes a three-party call in which the mobile terminal is added to the nurse call handset 1 and the response portable terminal _10-1 as a three-party call. A three-party call request signal for forming a person call path is transmitted to the nurse call controller 3. At this time, the three-party call request transmission unit 304 includes the call response information included in the support request information received by the support request information reception unit 301 and the non-response mobile terminals 10 _-2 and 10 ₋₃ that have made the three-party call request. A three-party call request signal is generated including information that can uniquely identify the name (for example, the name of the nurse who responded to the support request).

  The three-party call request reception unit 109 of the nurse call controller 3 receives the three-party call request signal transmitted from the three-party call request transmission unit 304. When the three-party call request signal transmitted from the three-party call request transmitting unit 304 is received by the three-party call request receiving unit 109, the three-party call path forming unit 110 is stored in the management information storage unit 101. With reference to the information, a three-way communication path that forms the above-described three-party call is formed.

Here, the three-way communication path refers to the non-response mobile terminals 10 _-2 and 10 _-3 responding to the support request to the nurse call handset 1 and the response mobile terminal 10 _-1 in which the two-party communication path is formed. This is a communication path that allows two-way communication between the three parties to which any of the above is added. That is, the three-way communication path forming unit 110 receives the voice data of the patient input from the nurse call cordless handset 1 that made the call and the voice data of the nurse input from the response portable terminal 10 _-1 in response to the call. And the voice data of the nurse input from any one of the non-response portable terminals 10 _-2 and 10 _-3 responding to the support request, and control is performed so that these are transmitted between the three parties.

  FIG. 6 is a flowchart showing an operation example of the nurse call system according to the first embodiment configured as described above. Note that the processing of the flowchart shown in FIG. 6 starts when the nurse call handset 1 receives an operation of pressing the call button by the patient.

When the call button is pressed in the nurse call slave unit 1, the nurse call slave unit 1 transmits a call signal to the nurse call control unit 3 (step S1). When this call signal is received by the call signal receiving unit 102, the two-party call path forming unit 103 of the nurse call controller 3 calls the call destination information stored in the management information storage unit 101. The incoming call signal is transmitted to the portable terminals 10 _-1 , 10 _-2 , 10 _-3 associated with the nurse call handset 1 (step S2). When the mobile terminals 10 _-1 , 10 _-2 , and 10 _-3 receive an incoming call signal from the nurse call control device 3, the mobile terminals 10 _-1 , 10 _-2 , and 10 _-3 make a ringing tone to notify the nurse that a call has been made.

Here, if the response operation by a nurse in response the mobile terminal 10 _-1 is performed, the response the mobile terminal _10-1 transmits a response signal to the nurse call controller 3 (step S3). Receiving this response signal, the two-party call path forming unit 103 establishes a two-party call path by establishing a communication connection between the nurse call handset 1 that has made the call and the response portable terminal 10 _-1 that has responded to the call. Form (step S4). When the two-party call path forming unit 103 forms a two-party call path, the management information stored in the management information storage unit 101 is referred to and which patient and which nurse are talking. Call identification information is stored in a memory (not shown).

Next, the call response information transmission unit 104 refers to the management information stored in the management information storage unit 101, and sends the patient information for identifying the patient who uses the nurse call cordless handset 1 that made the call, and the response. generates paging response information including the nurse information specifying the nurse who owns the response mobile terminal _10-1 been, transmits toward the call response information to a monitor portable terminal _10-4 (step S5) .

In the monitor mobile terminal _10-4 , when the call response information transmitted by the call response information transmitting unit 104 is received by the call response information receiving unit 202, the call response information display unit 203 displays the call response information in FIG. In this way, the image is displayed on the screen of the monitor portable terminal _10-4 (step S6). In this state, when the operation reception unit 201 receives a user operation for requesting transmission of nurse list information indicating a list of other nurses who have not responded (step S7), the nurse list request transmission unit 204 Transmits a nurse list request signal to the nurse call controller 3 (step S8).

In the nurse call control device 3, when the nurse list request receiving unit 105 receives the nurse list request signal transmitted by the nurse list request transmitting unit 204, the nurse list transmitting unit 106 is not responding. Nurse list information indicating a list of nurses (nurses possessing non-response mobile terminals 10 _-2 and 10 _-3 ) in a list is returned to the monitor mobile terminal 10 _-4 (step S9).

In the monitor portable terminal _10-4 , when the nurse list receiving unit 205 receives the nurse list information transmitted by the nurse list transmitting unit 106, the nurse list display unit 206 displays the nurse list information in the nurse list information. A list of registered nurses is displayed on the screen of the monitor portable terminal _10-4 as shown in FIG. 4 (step S10). In this state, when the operation reception unit 201 receives a user operation for selecting any one nurse from the list of nurses (step S11), the nurse selection information transmission unit 207 calls the nurse selection information into the nurse call. Transmit to the controller 3 (step S12).

In the nurse call control machine 3, when the nurse selection information transmission unit 207 receives the nurse selection information transmitted by the nurse selection information transmission unit 207, the support request information transmission unit 108 indicates the nurse selection information. Support request information including call response information and message information for requesting support is transmitted to another mobile terminal (non-response mobile terminal 10 _-2 or 10 _-3 ) possessed by one nurse (Step S13). Here, it is assumed that support request information is transmitted to the non-response mobile terminal 10 _-2 .

When the non-response portable terminal 10 _-2 receives the support request information transmitted by the support request information transmitting unit 108 at the support request information receiving unit 301, the support request information display unit 302 displays the support request information in FIG. In such a manner, the non-response mobile terminal 10 _-2 is displayed on the screen (step S14). In this state, when the operation accepting unit 303 accepts a user operation for making a response (step S15), the three-party call request transmission unit 304 sends a three-party call request signal for forming a three-party call path to the nurse call. The data is transmitted to the controller 3 (step S16).

In the nurse call controller 3, when the three-party call request signal transmitted from the three-party call request transmission unit 304 is received by the three-party call request reception unit 109, the three-party call path forming unit 110 has already received 2 in step S4. A two-way call is possible between the three parties including the nurse call handset 1 and the responding portable terminal 10 _-1 in which the person call path is formed and the non-response portable terminal 10 _-2 responding to the support request 3 A person communication path is formed (step S17). Thereby, the nurse who responded in response to the request for support can provide support (guidance, alternative response, etc.) to the responding nurse through a three-party call.

As described in detail above, in the first embodiment, the nurse call handset 1 that made a call while answering the call from the nurse call handset ₁ at the response portable terminal 10 _-1. 3 is transmitted to the monitor portable terminal 10 _-4 used by the nurse who performs the monitoring, and the patient information identifying the patient who uses the patient and the nurse information identifying the nurse who possesses the response portable terminal 10 _-1 Is displayed. Thereafter, when the operation requesting the nurse list in monitoring the mobile terminal _10-4 is performed, as shown in FIG. 4 by sending a list of other nurses that has not been responsive to the mobile terminal _10-4 monitor To display. Further, when an operation for selecting one nurse from the list of nurses is performed on the monitor portable terminal _10-4 , the non-response portable terminals _10-2 , 10 possessed by the selected nurse. _-3 , in addition to the patient information and nurse information described above, message information for requesting support is transmitted and displayed as shown in FIG.

According to the first embodiment configured as described above, the nurse who performs monitoring looks at the display of the patient information specifying the patient who made the call and the nurse information specifying the nurse who made the response. The nurse determines whether or not the nurse needs to be supported by other nurses. If it is determined that the nurse is necessary, a list of other nurses is displayed through a predetermined user operation. Select a teacher. If one nurse is selected, message information for requesting support is transmitted and displayed to the non-response mobile terminals 10 _-2 and 10 _-3 used by the nurse. Other nurses who have received the message information will give guidance and alternative responses to the nurse. In this way, since the nurse who performs monitoring only arranges other nurses who support the responding nurse, man-hours for the nurse who performs monitoring can be reduced.

(Second Embodiment)
Next, a second embodiment of the present invention will be described with reference to the drawings. In the second embodiment, the overall configuration of the nurse call system is the same as that shown in FIG. FIG. 7 is a block diagram illustrating a functional configuration example of the nurse call controller 3 and the mobile terminals 10 ₋₁ , 10 ₋₂ , 10 ₋₃ , and 10 ₋₄ according to the second embodiment. In FIG. 7, components having the same reference numerals as those shown in FIG. 2 have the same functions, and thus redundant description is omitted here.

As shown in FIG. 7, the nurse call controller 3 according to the second embodiment further includes a monitor request receiving unit 111 and a monitor call path forming unit 112 in addition to the configuration shown in FIG. 2. The monitor mobile terminal 10 _-4 according to the second embodiment includes a call response information display unit 203 ′ instead of the call response information display unit 203. Furthermore, the monitor portable terminal 10 _-4 according to the second embodiment further includes a monitor request transmission unit 208 in addition to the configuration shown in FIG.

When the call response information receiving unit 202 receives the call response information, the call response information display unit 203 ′, together with the patient information 11 and the nurse information 12 included in the call response information, as shown in FIG. to monitor the mobile terminal 10 a mobile terminal monitor the call monitor button 13 to be pressed when monitoring at _-4 10 _-4 screen the call between the nurse call slave 1 and the response the mobile terminal 10 _-1 Display. The monitor request transmission unit 208 transmits a monitor request signal to the nurse call controller 3 when the operation reception unit 201 receives a user operation of the call monitoring button 13.

For example, a nurse who performs monitoring using the monitor mobile terminal 10 _-4 needs support from other nurses for the responding nurse only by looking at the call response information displayed on the screen. If it cannot be determined, after touching the call monitor button 13, the patient information 11 or the nurse information 12 may be touched to identify the call to be monitored.

The operation reception unit 201 receives the touch operation and notifies the monitor request transmission unit 208 that the call monitoring button 13 has been operated. In response to this, the monitor request transmission unit 208 transmits a monitor request signal to the nurse call controller 3. Here, the monitor request signal includes information that can uniquely identify a call to be monitored (for example, the name of a patient or nurse who is making a call) and information that can uniquely identify a monitor mobile terminal _10-4. (For example, terminal ID).

  If it is determined that the nurse who is responding needs assistance from another nurse by looking at the call response information displayed on the screen, the patient information 11 is the same as in the first embodiment. Alternatively, the position where the nurse information 12 is displayed may be touched. In this case, the nurse list request transmission unit 204 transmits a nurse list request signal to the nurse call controller 3.

The monitor request receiver 111 of the nurse call controller 3 receives the monitor request signal transmitted from the monitor request transmitter 208. When the monitor request signal is received by the monitor request signal receiving unit 111, the monitor call path forming unit 112 is voice data representing the content of the ongoing call between the nurse call handset 1 and the answering portable terminal _10-1. To the monitor mobile terminal 10 _-4 is formed.

Here, the monitor call path is a one-way call from the nurse call handset 1 and the response portable terminal 10 _-1 in which a normal two-party call path is formed to the monitor portable terminal 10 _-4 . It is a call path. That is, the monitor call path forming unit 112 receives the voice data of the patient input from the nurse call cordless handset 1 that made the call, and the voice data of the nurse input from the response portable terminal 10 _-1 in response to the call. And transmit them to the monitor portable terminal _10-4 .

  The monitoring nurse monitors the call voice between the patient who made the call and the nurse who responded to the call, and the other nurses supported the nurse who was answering the call. If it is determined that the patient information 11 or the nurse information 12 is displayed, it may be touch-operated. In this case, the nurse list request transmission unit 204 transmits a nurse list request signal to the nurse call controller 3.

  According to the second embodiment configured as described above, before a support request is sent to another nurse who has not made a response, the content of the call between the patient who made the call and the nurse who responded to the call Therefore, it is possible to more accurately determine whether or not the nurse who is responding needs support from another nurse.

In the first and second embodiments, the example in which the mobile terminal _10-4 is used as a monitor terminal has been described. However, the present invention is not limited to this. For example, the nurse call parent device 4 may be used as a monitor terminal.

Moreover, in the said 1st and 2nd embodiment, although the example which displays the message information 31 like FIG. 5 with respect to non-response portable terminal _10-2 , _{10-3 was demonstrated} , in addition to this, support A notification sound for notifying the request may be generated.

Further, in the first and second embodiments, an example in which a mark 22 indicating whether or not a nurse who is not responding is talking with another patient is displayed on the nurse list display screen shown in FIG. However, the present invention is not limited to this. For example, the nurse list transmission unit 106 may generate nurse list information that does not include information on nurses who are talking with other patients and transmit the nurse list information to the monitor mobile terminal _10-4 . In this case, the nurse list display screen shown in FIG. 4 displays only nurses who are not responding among nurses who are not responding as a list.

Moreover, in the said 1st and 2nd embodiment, it does not mention in particular the operation | movement when the nurse who requested the support by the non-response portable terminal _10-2 , _10-3 cannot respond. In this case, information indicating that a response cannot be made when a predetermined timeout period has passed without any response operation being performed on the non-response mobile terminals 10 _-2 and 10 _-3 is sent to the non-response mobile terminals 10 _-2 and 10 _-3. May be transmitted to the nurse call controller 3 and transferred to the monitor portable terminal _10-4 for display. Alternatively, a response rejection button is displayed on the display screen of FIG. 5, and when the nurse touches the response rejection button, information indicating that the response cannot be made from the non-response mobile terminals 10 _-2 and 10 _{-3 is} controlled by the nurse call. It may be transmitted to the machine 3 and transferred to the monitor portable terminal _10-4 for display.

In the first and second embodiments, as for the monitoring mobile terminal _10-4 has been described that does not transmit the incoming signal, to the mobile terminal _10-4 monitor to transmit an incoming signal It may be.

  In addition, each of the first and second embodiments described above is merely an example of a specific example for carrying out the present invention, and the technical scope of the present invention should not be interpreted in a limited manner. It will not be. In other words, the present invention can be implemented in various forms without departing from the spirit or main features thereof.

1 Nurse call slave 3 Nurse call controller 10 _-1 response mobile terminal (one mobile terminal)
_10-2 , _10-3 non-response portable terminal (other terminals)
10 _-4 monitor mobile terminal (other mobile terminals)
DESCRIPTION OF SYMBOLS 104 Call response information transmission part 105 Nurse list request | requirement part 106 Nurse list transmission part 107 Nurse selection information reception part 108 Support request information transmission part 109 Three-party call request reception part 110 Three-party call path formation part 111 Monitor request reception Unit 112 Monitor call path formation unit 202 Call response information reception unit 203, 203 ′ Call response information display unit 204 Nurse list request transmission unit 205 Nurse list reception unit 206 Nurse list display unit 207 Nurse selection information transmission unit 208 Monitor Request transmission unit 301 Support request information reception unit 302 Support request information display unit 304 Three-party call request transmission unit

Claims (3)

When a call is made in response to a call from a nurse call slave unit on one mobile terminal, the nurse call system is configured so that the status can be monitored on another terminal.
A nurse call controller for controlling the call and the monitor;
The nurse call controller is
Call response information including patient information for identifying a patient who uses the nurse call cordless handset that has performed the call and nurse information for identifying a nurse who possesses the one mobile terminal that has performed the response A call response information transmitter to be transmitted to the terminal;
A nurse list transmitting unit for returning to the other terminal nurse list information indicating a list of other nurses that have not made the response when a nurse list request signal is sent from the other terminal; ,
When the nurse selection information for identifying one nurse selected from the nurse list indicated by the nurse list information is sent from the other terminal, the one indicated by the nurse selection information is displayed. A support request information transmitting unit for transmitting support request information including the above call response information and message information for requesting support to other mobile terminals possessed by the nurse,
The other devices mentioned above
A call response information display unit for displaying the patient information and the nurse information when the call response information transmitted by the call response information transmission unit is received;
In response to a user operation after the patient information and the nurse information are displayed by the call response information display unit, a nurse list request transmission unit that transmits the nurse list request signal to the nurse call controller,
When receiving the nurse list information transmitted by the nurse list transmission unit, a nurse list display unit for displaying the nurse list indicated by the nurse list information;
A nurse selection information transmission unit that transmits the nurse selection information to the nurse call controller in response to a user operation for selecting the one nurse from the nurse list displayed by the nurse list display unit. And
Other mobile devices mentioned above
A nurse call system comprising a support request information display unit that displays the support request information when the support request information transmitted by the support request information transmission unit is received. Other mobile devices mentioned above
3 such that a three-party call is made by adding the mobile terminal to the one mobile terminal and the nurse call slave in response to a user operation after the support request information is displayed by the support request information display unit. A three-party call request transmission unit that transmits a three-party call request signal for forming a person-call channel to the nurse call controller,
The nurse call controller is
The apparatus further comprises a three-party call path forming unit that forms a three-party call path when the three-party call request signal transmitted by the three-party call request transmission unit is received. The nurse call system according to claim 1. The nurse call controller is
A monitor request receiving unit for receiving a monitor request signal for monitoring a call between the one portable terminal and the nurse call slave;
When the monitor request signal is received by the monitor request receiving unit, to transmit voice data representing the content of the ongoing call between the one portable terminal and the nurse call handset to the other terminal A monitor call path forming unit for forming a monitor call path of
The other devices mentioned above
A monitor request transmission unit for transmitting the monitor request signal to the nurse call controller in response to a user operation after the patient information and the nurse information are displayed by the call response information display unit; The nurse call system according to claim 1 or 2, characterized in that:

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