JP5586289B2 - Emergency call system, report receiver, and emergency call system control method - Google Patents

Description

  The present invention relates to an emergency call system, a report receiving device, and an emergency call system control method.

  In recent years, emergency notification devices for responding to abnormal situations such as elderly people have been used in homes and the like. As such a notification device, a system has been proposed in which a telephone of a predetermined call center is registered in advance and the call center can be contacted with a simple operation.

  For example, in Patent Document 1, a wireless transmission function is mounted on a wristwatch or pendant that can be carried by an elderly person, and when a predetermined button provided on such a device is pressed, a notification device connected to a public telephone line A radio signal is transmitted to. A system is disclosed in which a notification device automatically connects to a call center registered in advance using the reception of the radio signal as a trigger and calls back from the call center.

  Such a reporting device has already spread throughout the country and is installed in many elderly homes. If the call center determines that there is an abnormality in the caller's elderly person, he / she contacts the fire department having jurisdiction over the address of the elderly person's house registered in advance at the call center and requests an ambulance. In this case, it is assumed that the call center knows the fire station in charge in advance and has received permission from the fire station as a third party.

  On the other hand, with the spread of mobile phones in recent years, a similar system using a mobile phone shortcut button is also being studied. For example, as disclosed in Patent Document 2, when a push button is pressed, notification is made to a predetermined call center, and GPS (Global Positioning System) position information is collected and notified together with the notification. For example, a system for identifying a place. It has been shown that by using these systems, emergency notifications can be made not only indoors but also outdoors.

JP-A-6-253042 JP 2002-223322 A

  However, when the reporting device is a mobile phone, etc., it is possible to report even outdoors, so when the caller complains of an abnormality, he / she has jurisdiction over the address of the caller's house registered in the call center in advance. Even if you contact an existing fire department, the jurisdiction of the fire department may differ if the place where the call originates is far from the sender's home. For this reason, there is a problem that an ambulance dispatch request cannot be made.

  To solve this problem, a method of searching for a position using GPS at a call center and contacting a fire department having jurisdiction over the place of transmission from the position information can be considered. However, since the call center is a third party, it is necessary to make arrangements for permitting contact in the event of emergency with hundreds of fire departments throughout the country in advance. For this reason, it is very difficult to realize the method based on a contract in advance.

  In addition, the GPS location information often has an error of accuracy of several hundred meters or more due to the shielding of buildings, etc., and there is a possibility that erroneous location information may be notified to the fire department. It was difficult to request that an ambulance be dispatched to the exact location.

  Therefore, the present invention solves the above-mentioned problems and can make an emergency call request to the fire department in charge for the special and highly urgent emergency call. It is an object of the present invention to provide a control method for a system, a notification receiver, and an emergency notification system.

  An emergency call system according to the present invention includes a report transmission apparatus that transmits an emergency call from a user, and a report reception apparatus that receives an emergency call from the report transmission apparatus via a communication line. The notification transmission device includes a communication unit that performs a voice call with the notification reception device via the communication line, a location information acquisition unit that acquires current self location information, and the location information. Communication means for transmitting the location information acquired by the acquisition means to the notification receiving device via the communication line, and the notification receiving device includes an address and a fire station having the address as the jurisdiction area. Refer to the fire department database stored in association with the fire department information, and search for the local fire department corresponding to the address from the address indicated by the position information transmitted from the notification transmitter. Line connection for performing a voice call between the fire station information search means and the notification transmission apparatus, and a voice call line connection between the notification transmission apparatus and the local fire department searched by the fire station information search means Means.

  As a result, when a user makes an emergency call from a notification transmission device, the notification reception device automatically acquires the location information of the notification transmission device and searches for the fire station in charge of the location information. You can easily contact the local fire department. In addition, since the voice call between the user and the fire department in charge is possible, the user can request an ambulance directly. It is possible to respond easily without making a contract in advance with the local fire department. Furthermore, since the user can directly request an ambulance, a more reliable request regarding the position of the user can be made when requesting dispatch.

  The communication means transmits the identification information of the user and the own position information acquired by the position information acquisition means to the notification receiving apparatus via the communication line, and the notification receiving apparatus. Refers to a customer database in which user identification information registered in advance is stored, and determines whether or not the user identification information transmitted from the notification transmission device is stored in the customer database. A user identification unit that performs the identification, and the line connection unit determines that the user identification information transmitted from the notification transmission device is stored in the customer database by the user identification unit. Alternatively, a voice call with the notification transmission device may be permitted. This makes it possible to identify the user who is the subject of the emergency call.

  Furthermore, the line connection means is searched by the notification transmission apparatus and the fire department information search means when performing a voice call between the notification transmission apparatus and the local fire department searched by the fire department information search means. You may make it form a three-way call state by connecting the voice call line between the fire department in charge and the self-authorized fire department. Thereby, it is possible to participate in the conversation from the side of the notification receiving device, and to assist the conversation between the user of the notification transmission device and the fire department.

  Further, the notification transmission device is a mobile phone, and the communication means transmits its own location information acquired by the location information acquisition means to the notification reception device via the communication line using an e-mail. The fire department information search means uses a geographic information system to determine an address corresponding to the current location of the mobile phone from the e-mail transmitted from the mobile phone, and refers to the fire department database to determine the index. You may make it search the jurisdiction fire department corresponding to the address.

  In addition, the voice call between the notification transmitter and the notification transmitter can be put on hold, and a voice call can be made by connecting a voice call line between the report receiver itself and the local fire department searched by the fire department information search means. A voice call by connecting a voice call line between the first button to be released and the on-hold state by the first button operation, and between the notification transmission device and the local fire department searched by the fire department information search means Display means for displaying the second button on the display device may be further provided.

  Furthermore, the user identification information may be a telephone number of a telephone line of the notification transmission device.

  In addition, the notification transmission device may further include an operation button for performing automatic transmission to a previously registered notification reception device.

  A report receiving apparatus according to the present invention is a report receiving apparatus that receives an emergency call from a report transmission apparatus via a communication line, and associates an address with fire department information of a fire department having the address as a jurisdiction area. Between the fire station information search means for searching for the fire station corresponding to the address from the address indicated by the position information transmitted from the notification transmission device, with reference to the stored fire station database, and the notification transmission device Line connection means for performing a voice call and a voice call line connection between the notification transmission device and the local fire department searched by the fire department information search means.

  An emergency notification system control method according to the present invention includes a notification transmission device that transmits an emergency notification from a user, and a notification reception device that receives an emergency notification from the notification transmission device via a communication line. A method for controlling an emergency notification system, wherein the notification transmission device acquires current self-location information, transmits the acquired location information to the notification reception device via the communication line, and the notification reception device. In reference to the fire department database stored in association with the address and the fire department information of the fire department having the address as the jurisdiction area, the address from the address indicated by the position information transmitted from the notification transmission device Search for the local fire station corresponding to the, and make a voice call with the notification transmission device via the communication line, by the notification transmission device and the fire station information search means And performs connection of a voice communication line between the cord has been local fire department.

  According to the present invention, for such special and highly urgent emergency calls, an emergency call system, a report receiving device, A control method of the notification system can be provided.

1 is a schematic system configuration diagram of an emergency call system according to a first embodiment; 1 is an overview diagram of a report transmission device according to a first exemplary embodiment; 1 is a system configuration diagram of an emergency call system according to a first embodiment; 1 is an internal configuration diagram of a notification receiving device according to a first exemplary embodiment; It is a sequence diagram at the time of the report arrival of the report receiving apparatus concerning Embodiment 1. 3 is a flowchart of a user specifying process of the notification receiving apparatus according to the first exemplary embodiment. It is a figure which shows the example of a display of the report receiving apparatus concerning Embodiment 1. FIG.

Embodiment 1
Embodiments of the present invention will be described below with reference to the drawings.
FIG. 1 is a schematic system configuration diagram of an emergency call system according to the present embodiment.
The emergency notification system includes a notification transmission device 1 that transmits an emergency notification from a user and a notification reception device 2 that receives an emergency notification from the notification transmission device 1 via a communication line 3.

  The report transmission device 1 is an emergency call device in an elderly person's home or a mobile terminal (for example, a mobile phone) capable of making an emergency call. The report transmission device 1 is connected to the report reception device 2 via a communication line 3 (for example, a public telephone line).

  The notification receiving device 2 is a device that receives an emergency notification from the notification transmitting device 1, and is installed in a call center. The report receiver 2 is connected to the report transmitter 1 or another fire department line via the communication line 3.

  The report transmission device 1 includes at least a call unit 41, a position information acquisition unit 42, and a communication unit 43. The call unit 41 performs a voice call with the report receiving device 2 via the communication line 3. Thereby, the user of the report transmission device 1 makes a call with the operator of the report reception device 2. The location information acquisition unit 42 acquires the current self location information of the notification transmission device 1. The communication unit 43 transmits its own location information acquired by the location information acquisition unit 42 to the notification receiving device 2 via the communication line 3.

FIG. 2 is an overview diagram of the notification transmission apparatus according to the present embodiment.
The report transmission device 1 can be a mobile terminal, and the figure shows an example of a mobile phone type. The report transmission device 1 includes a display 11, a shortening button 12, an off-hook button 13, an on-hook button 14, and a numeric button row 15. The abbreviated button 12 can be dialed with a single push on a telephone number registered in advance. The telephone number of the call center is registered in the shortcut button 12 as an emergency call destination when an emergency situation occurs. In other words, the notification transmission device 1 performs automatic transmission to the call center when the user pushes the shortening button 12.

  It is preferable that an emergency call from a user can be reported by pressing a button once. For this reason, the telephone number of the call center is registered in advance in the shorten button 12. The telephone number of the call center is stored in the internal memory of the notification transmission device 1. As a storage method, it may be input by the numeric button row 15 or may be downloaded by dedicated software. The internal memory is preferably a non-volatile memory that can retain the stored contents even when the power battery of the mobile phone is removed. When the abbreviated button 12 is pushed, the memory is accessed, the telephone number of the call center is read, and the outgoing call is started. After the line with the call center is connected, the user can make a voice call using a speaker and a microphone.

  In a normal mobile phone, when a phone call arrives, the user is notified of the incoming call by sound or vibration, and the user who has confirmed the incoming call presses the off-hook button 13 so that the line is connected and is ready for communication. That is, unless the off-hook button 13 is pushed, a call cannot be made. This is the same function as a general landline telephone.

FIG. 3 is a system configuration diagram of the emergency call system according to the present embodiment. In the figure, the line connection configuration of the emergency call system when the report transmitter 1 is a mobile phone is shown.
The report transmission device 1 can make a call when it is located within a range where propagation from the mobile phone base station 31 reaches. The range in which this propagation reaches is called cell 33. The cell 33 is designed in the range of several hundred meters to several kilometers, and is generally arranged in a regular hexagon. The mobile phone base station 31 is connected to a repeater 32a, and the repeater 32a is connected to the communication line 3 (here, a public telephone line network).

  The emergency call from the report transmitter 1 is transmitted via the communication line 3 to the call center where the report receiver 2 is installed. On the call center side, the notification receiver 2 receives the emergency notification via the repeater 32b.

  In the notification receiving device 2, the user is identified from the calling telephone number as the identification information of the notification transmitting device 1, and in the case of a notification from the registered user, the telephone line connection is maintained and the operator is operated by the telephone. Make a call. On the other hand, when a telephone number that is not registered is received, it is recognized as an erroneous call and the line is disconnected.

FIG. 4 is an internal configuration diagram of the notification receiving apparatus according to the present embodiment.
The report receiving device 2 includes a line connection unit 201, a user specifying unit 202, a customer database 203, a GIS (Geographic Information System) analysis unit 204, a fire department database 205, a display unit 206, and a telephone set 207. I have. The line connection unit 201 corresponds to a line connection unit, the GIS analysis unit 204 and the fire department database 205 correspond to a fire department information search unit, and the user identification unit 202 and the customer database 203 correspond to a user identification unit.

  The line connection unit 201 connects to the communication line 3. As will be described in detail later, first, the line connection unit 201 determines that the user identification information (for example, the telephone number of the notification transmission device 1) transmitted from the notification transmission device 1 is stored in the customer database 203. If so, a voice call with the notification transmission device 1 is permitted. Furthermore, the line connection unit 201 performs a voice call between the notification transmission apparatus 1 and a voice call line connection between the notification transmission apparatus 1 and the searched fire department.

  The user specifying unit 202 specifies the user of the report transmission device 1 that is the report destination. With reference to the customer database 203 in which user identification information registered in advance is stored, it is determined whether or not the user identification information transmitted from the notification transmission device 1 is stored in the customer database 203.

  The GIS analysis unit 204 receives position information (for example, an e-mail including positioning information) from the notification transmission device 1 and obtains GPS positioning information. Details of processing by the GIS analysis unit 204 will be described later.

  The fire department database 205 stores and retrieves fire department data. The fire department database 205 stores an address and fire department information of a fire department having the address as the jurisdiction area in association with each other. Further, the fire department database 205 searches the local fire department corresponding to the address from the address indicated by the position information transmitted from the notification transmission apparatus 1. In the fire department database 205, information on fire departments having jurisdiction over each region in Japan is registered. Registration of fire department information, for example, by linking the address and the fire department with the address as the jurisdiction area from “National Fire Department Manual, Issue: Gyosei, Editing: National Fire Organization Organization” sold as a general book. Can be performed after associating with each other.

Hereinafter, with reference to FIG. 5 to FIG. 7, the processing operation on the side of the notification receiving device 2 when the notification transmitting device 1 transmits an emergency notification will be described.
FIG. 5 is a sequence diagram at the time of receiving a report by the report receiving apparatus according to the present embodiment.
In the notification receiving device 2, when the notification from the notification transmitting device 1 is received, the line connection unit 201 receives the notification. The line connection unit 201 transmits the received information to the user specifying unit 202.

  With reference to FIG. 5, a signal transmitted between the telephone exchange (relay device 32 b) that has received the signal from the notification transmission device 1 and the user identification unit 202 of the notification reception device 2 will be described. The following series of operations is executed by the user specifying unit 202 equipped with a number display function. Further, the notification transmitter 1 is set to notify the modem signal S102 when dialing for line connection.

  First, when the notification transmission apparatus 1 sends a connection request signal for connecting to the communication line 3 (public telephone line), the relay 32b of the notification reception apparatus 2 that is the exchange on the receiving side receives the information. The receiving terminal signal S100 is sent to the line connection unit 201. The information receiving terminal signal S100 does not generate a ring tone because the bell circuit is disconnected.

When the user specifying unit 202 receives the information receiving terminal signal S100 via the line connection unit 201, the user specifying unit 202 transmits a primary response signal S101.
When receiving the primary response signal S101, the exchange (repeater 32b) transmits the telephone number information of the notification transmission device 1 to the line connection unit 201 as the modem signal S102.

When the user identification unit 202 receives the modem signal S102 via the line connection unit 201, the user identification unit 202 analyzes the transmission number of the notification transmission device 1 and transmits the reception completion signal S103 to execute the loop break.
When receiving the reception completion signal S103, the exchange (relay device 32b) recognizes that the notification receiving device 2 has received the calling number of the notification transmitting device 1, sends out a normal telephone call number S104, and calls the phone. It becomes a state.

FIG. 6 is a flowchart of the user specifying process of the report receiving apparatus according to this embodiment.
The report receiving device 2 is always waiting for an incoming call from the report transmitting device 1 (S201).
When there is an incoming call to the notification receiver 2 (in the case of “Yes” in S202), the user identification unit 202 acquires the telephone number information of the notification transmitter 1 from the modem signal (S203).

The telephone number of the notification transmitter 1 is registered in advance in the customer database 203 as user information, and the user identification unit 202 collates the telephone number acquired this time with the telephone number stored in the customer database 203 ( S204).
If the telephone number acquired this time is not stored in the customer database 203 as a result of the collation, it is determined that the incoming call is from a user registered in advance other than the notification transmission device 1, and the line is disconnected (S206). ).

On the other hand, if the telephone number acquired this time matches the telephone number of the user stored in the customer database as a result of the collation, the user specifying unit 202 performs an incoming call completion operation, and the display unit 206 The user information to be displayed is displayed (S206).
After the user information is displayed on the display unit 206, the line connection unit 201 is connected to the telephone 207, and a conversation with the notification transmission device 1 is possible.

  Next, details of processing by the GIS analysis unit 204 and processing for searching for fire department data by the fire department database 205 will be described. In addition, when the report transmission apparatus 1 is a portable terminal (for example, a mobile phone) equipped with a position information acquisition function, the position information can be transmitted to the report reception apparatus 2, and in the following, an e-mail is used. A case where position information (for example, positioning information) is transmitted to the notification receiver 2 will be described as an example.

  First, when the notification transmission device 1 confirms an incoming call by the notification reception device 2, the notification transmission device 1 performs positioning using the GPS function in the notification transmission device 1, and transmits the positioning information using electronic mail. Here, the GPS positioning information is information obtained by obtaining information from a plurality of GPS satellites orbiting about 20,000 meters above the sky and converting them into latitude and longitude. In addition, as the position information acquisition function, the position of the notification transmitter 1 received by the mobile phone base station 31 and the position information acquired using a plurality of base stations are combined to determine the position more accurately. Some have a function.

When the line connection unit 201 of the notification receiving device 2 receives the electronic mail from the notification transmitting device 1, the line connecting unit 201 transmits the electronic mail to the GIS analysis unit 204.
The GIS analysis unit 204 receives an electronic mail from the notification transmission device 1 and obtains GPS positioning information from the electronic mail.
In addition, since positioning by GPS of a mobile phone is information by GPS satellites outdoors, the accuracy of the position is about several meters to several tens of meters. On the other hand, since it is difficult or difficult to receive GPS propagation indoors, location information of a mobile phone base station is also used in combination.

The GIS analysis unit 204 acquires the latitude / longitude position information of the notification transmission device 1 from the positioning information of the e-mail, and calculates the current address of the notification transmission device 1 from the latitude / longitude. The address may be determined using a database provided by the competent ministries and the like.
For example, when the obtained position information is 139 degrees 24 minutes 16 seconds east longitude and 35 degrees 20 minutes 1 second north latitude, an address can be determined as "1 address, Chigasaki City, Kanagawa Prefecture". The GIS analysis unit 204 transmits the determined address to the fire department database 205.

  The fire department database 205 searches the fire department having the address from the address transmitted from the GIS analysis unit 204. Most fire stations throughout the country have their own jurisdiction, so it is possible to determine a fire station only by its name. The display unit 206 displays the determined fire fighting signature, the contact information of the fire department, the details of the address determined from the position information, and the like.

FIG. 7 is a diagram illustrating a display example of the notification receiving apparatus according to the present embodiment.
As illustrated in the figure, there are information 206a of the user holding the notification transmission device 1, the location and address where the emergency transmission is transmitted by the notification transmission device 1, information on the fire department having jurisdiction over the transmitted address, and the like. And displayed on the display device by the display unit 206. In addition, a button 206b and a button 206c, which will be described later, are also displayed.

  The operator of the call center has a conversation with the user on the telephone 207 while browsing the information illustrated in FIG. Note that, since the user information 206a indicating who the conversation partner is first is necessary when performing the conversation, the display unit 206 displays the information of the user identification unit 202 without delay from the incoming call. Is preferably displayed. There is no problem even if the position information and the information of the local fire department are displayed with a slight time lag. The operator determines whether or not the report is an emergency by referring to the medical history of the user.

  When the operator determines that it is better to request an ambulance by a report from the user, the operator clicks the “contact fire department” button 206b illustrated in FIG. When the button 206b is clicked, the line connection unit 201 automatically dials the telephone number of the local fire department searched in the fire department database 205 after switching the call with the notification transmission apparatus 1 to the hold state. . Thereby, the line | wire of the report receiving apparatus 2 and the line | wire with an applicable fire department are connected.

  The operator waits for connection at the telephone 207 until the operator connects to the line of the fire department, and when connected, informs the fire department that the user is requesting the ambulance. As described above, in the present embodiment, it is possible to easily and quickly contact the responsible fire department simply by clicking the button 206b.

Here, in the conventional emergency call device, since it is assumed that the place where the call transmission device 1 is transmitted is a user's house, it is possible to grasp the fire station in charge in advance, and the call center as a third party You can get permission from the fire department. However, if the report transmission device 1 is a portable terminal or other device that can be taken outdoors, the location of the call cannot be specified. In practice, it was very difficult because it was necessary to negotiate a permit.
Therefore, the inventor of the present application has completed the present invention based on the knowledge that an ambulance can be requested because the party will report if the user of the notification transmitter 1 can directly talk to the fire department. It was.

  Further, when the operator contacts the fire department having jurisdiction over the place where the notification transmission device 1 is transmitted, the operator uses the notification transmission device 1 to the fire department, and the line of the user who is requesting an emergency. Check if it is OK to connect to the fire department line.

  After obtaining the approval of the responsible fire department, the operator clicks the “connect to fire” button 206c illustrated in FIG. When the button 206c is clicked, the line connection unit 201 cancels the hold of the line with the report transmission apparatus 1, and also connects the line of the report transmission apparatus 1, the line of the report reception apparatus 2, and the line of the fire department. Connect to form a three-way call state. Thereby, it is possible to have a direct conversation between the user who has a conversation with the report transmission device 1 and the fire department in charge, and to request an emergency directly between the parties.

  Here, the formation of a three-party call state allows the operator to participate in this conversation together, and the operator can talk even in situations where the user is upset due to injury etc. and cannot explain well. The effect that it becomes possible to assist is also produced. In addition, since the user himself / herself can directly inform the fire department of the location where the report is sent, even if the user is in the same state as when calling the fire department directly and there is a GPS error, It becomes possible to convey more reliable information to the fire department.

  In the above description, when the button 206b is clicked, the line connection unit 201 automatically switches the call with the notification transmission device 1 to the on-hold state and automatically sets the telephone number of the local fire department searched in the fire department database 205. However, the present invention is not limited to this. For example, in response to the click of the button 206b, the line connection unit 201 forms one conversation circle like a conference phone, and throws a call on two lines of the report transmission device 1 and the report reception device 2 there, It is also possible to form a three-party call state by further connecting the line of the local fire station and throwing a call with the local fire station into the conversation circle. Or, when the notification from the notification transmission device 1 is received by the notification reception device 2, a conversation circle is formed to throw the call between the two, and according to the click of the button 206b, the call from the local fire department is thrown further. The method is not limited to this as long as it is a method that can form a person call state.

  As described above, according to the present invention, when a user makes an emergency call from a notification transmission device, the notification reception device automatically acquires the location information of the notification transmission device, and the jurisdiction of the location information By searching for a fire department, you can easily contact the relevant fire department. In addition, by enabling voice calls between the user and the fire department in charge, it is possible to request an ambulance directly from the user. It is possible to respond easily without making a contract in advance with the local fire department. Furthermore, since it is possible for the user to directly request an ambulance, a more reliable request regarding the position of the user can be made when requesting dispatch.

In the above-described embodiments, the present invention has been described as a hardware configuration, but the present invention is not limited to this. The present invention can also realize arbitrary processing by causing a CPU (Central Processing Unit) to execute a computer program. ).
The program may be stored using various types of non-transitory computer readable media and supplied to a computer. Non-transitory computer readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (for example, flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (for example, magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R / W and semiconductor memory (for example, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (random access memory)) are included. The program may also be supplied to the computer by various types of transitory computer readable media. Examples of transitory computer readable media include electrical signals, optical signals, and electromagnetic waves. The temporary computer-readable medium can supply the program to the computer via a wired communication path such as an electric wire and an optical fiber, or a wireless communication path.

  Note that the present invention is not limited to the above-described embodiment, and can be changed as appropriate without departing from the spirit of the present invention.

1 Report sending device,
2 Report receiving device,
3 Communication line,
11 Display,
12 Short button,
13 Off-hook button,
14 On-hook button,
15 Number button row,
31 mobile phone base station,
32a, 32b repeater,
33 cells,
41 Calling part,
42 position information acquisition unit,
43 Communication Department,
201 line connection,
202 User identification part,
203 customer database,
204 GIS analysis unit,
205 Fire department database,
206 display unit,
206a user information,
206b, 206c buttons,
207 telephone

Claims (7)

An emergency notification system comprising: a notification transmission device that transmits an emergency notification from a user; and a notification reception device that receives an emergency notification from the notification transmission device via a communication line,
The notification transmission device
Call means for making a voice call with the notification receiver via the communication line;
Position information acquisition means for acquiring current self position information;
Communication means for transmitting the user identification information and the location information acquired by the location information acquisition means to the notification receiver via the communication line;
The notification receiver
Use of referring to a customer database in which user identification information registered in advance is stored to determine whether or not the user identification information transmitted from the notification transmission device is stored in the customer database Person identification means,
And address, and the fire department information including contacts fire department to competent area the address, referring to the fire station database stored in association with the, to the address indicated by the positional information transmitted from the notification transmitting device A fire department information search means for searching for a local fire department corresponding to the address from the included municipality name ,
If the user identification means determines that the user identification information transmitted from the notification transmission device is stored in the customer database, a voice call with the notification transmission device is performed. A line connection unit that permits and connects a voice call line between the local fire station searched by the notification transmission device and the fire station information search unit and the notification reception device itself to form a three-party call state; An emergency call system characterized by comprising. The notification transmission device is a mobile phone,
The communication means includes
The location information acquired by the location information acquisition means is transmitted to the notification receiving device via the communication line using e-mail,
The fire department information retrieval means includes:
Using a geographic information system, the address corresponding to the current location of the mobile phone is determined from the e-mail sent from the mobile phone, and the fire station database corresponding to the determined address is searched by referring to the fire station database The emergency call system according to claim 1, wherein: The notification receiver
The voice communication between the notification transmitting device and the fire receiving information search means is connected with a voice call line between the notification receiving device itself and the fire station information retrieval means to enable a voice call. 1 button and
A second state in which the on-hold state by the operation of the first button is canceled and a voice call line is connected between the notification transmitting device and the local fire department searched by the fire department information search means to enable a voice call. Button and
The emergency call system according to claim 1, further comprising display means for displaying the message on a display device. The user identification information is:
The emergency call system according to any one of claims 1 to 3, wherein the call number is a telephone number of a communication line of the notification transmission device. The notification transmission device
The emergency call system according to any one of claims 1 to 4, further comprising an operation button for automatically making a call reception device registered in advance. A notification receiver that receives an emergency call from a notification transmitter via a communication line,
Use of referring to a customer database in which user identification information registered in advance is stored to determine whether or not the user identification information transmitted from the notification transmission device is stored in the customer database Person identification means,
Included in the address indicated by the location information transmitted from the notification transmission device with reference to the fire department database stored in association with the address and the fire department information including the contact information of the fire department with the address as the jurisdiction area Fire station information search means for searching for the local fire station corresponding to the address from the name of the municipality
If the user identification means determines that the user identification information transmitted from the notification transmission device is stored in the customer database, a voice call with the notification transmission device is performed. A line connection unit that permits and connects a voice call line between the local fire station searched by the notification transmission device and the fire station information search unit and the notification reception device itself to form a three-party call state; Equipped with a notification receiver. A control method for an emergency call system comprising: a report transmission device for transmitting an emergency call from a user; and a report reception device for receiving an emergency call from the report transmission device via a communication line,
In the notification transmission device,
Get current location information,
Transmitting the user identification information and the acquired location information to the notification receiving device via the communication line;
In the notification receiver,
With reference to a customer database in which user identification information registered in advance is stored, it is determined whether or not the user identification information transmitted from the notification transmission device is stored in the customer database.
And address, and the fire department information including contacts fire department to competent area the address, referring to the fire station database stored in association with the, to the address indicated by the positional information transmitted from the notification transmitting device Search for the local fire department corresponding to the address from the city name included ,
When it is determined that the user identification information transmitted from the notification transmission device is stored in the customer database, a voice call with the notification transmission device is permitted,
A method for controlling an emergency call system, comprising: connecting a voice call line between the report transmission device, the searched fire department and the report reception device itself to form a three-party call state.

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