JP2013109414A - Remote product selling system, remote pharmaceutical product selling system and terminal device for qualified personnel - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a remote pharmaceutical product selling system with which a pharmacist can have an interview with a purchaser via a network and determines a pharmaceutical product to be suggested, the pharmaceutical product can be directly delivered to the purchaser, and the record of the purchase can be stored.SOLUTION: A terminal device 520 for qualified personnel and a terminal device 50 for a purchaser are connected to each other via a network, and a qualified person and a purchaser can see each other on a display using a video conference system. The qualified person operates the terminal device 520 for qualified personnel, so that a pharmaceutical product determined to be purchased according to questions and answers exchanged through the network is directly delivered to the purchaser via a pharmaceutical product picking device 100 without involving third persons.

Description

  The present invention relates to the sale of goods or services that require the identity of the prospective purchaser, and the remote goods that enable the face-to-face response even when the seller and the prospective purchaser are at remote locations. Regarding the sales system.

The identity of the purchaser may be required for the sale of goods or services. On the other hand, there are cases where a seller has certain qualifications or is strictly accountable.
For example, regarding the sale of generic drugs, a pharmacist or registered salesperson is faced with the purchaser of the drug and is obliged to respond to a request for consultation. In addition, generic drugs are classified into types 1, 2 and 3 according to the degree of risk, and the first type drugs with high risk may not be directly available to purchasers. It is required that the pharmacist hand it over directly to the purchaser.
In addition, regarding the sale of mobile phones, strict identity verification is required from the viewpoint of preventing unauthorized use.
Furthermore, in order to sell insurance products and risky financial products (for example, investment trusts, foreign currency deposits), from the viewpoint of consumer protection, the seller explains the contents of the product including risks and purchasers (contracts) It is required to obtain confirmation that the person has received the explanation.

  In the invention described in Patent Document 1, a system for selling medicines to members such as health insurance association members using the Internet is disclosed. This invention discloses that when a member is authenticated using a member identification database and symptom data is received from a purchaser, symptom-specific pharmaceutical information is sent to the member.

JP 2005-100324 A

The invention described in Patent Document 1 is a technology for selling medicines to registered members such as health insurance members using the Internet. However, the pharmacist's responsibility is taken into account or evidence is left. It is not an invention with a view to.
By the way, in the case of sales of pharmaceutical products, when there are no pharmacists or registered salespersons in the store, it is not possible to sell the pharmaceutical products. Therefore, for example, even if the situation suddenly requires drugs at night, if there is no pharmacist or registered salesperson in the store, the consumer may have a drug to purchase at the store. Unable to purchase the drug. Even if the pharmacist was stationed at the store, it was not done until the pharmacist really decided the drug recommended by his / her own judgment and left the evidence that he / she did the business in accordance with the provision of handing it directly to the purchaser. .
Mobile phone sales also require identity verification and require the submission of evidence such as a driver's license, but leave the exchange between the seller and the purchaser as video data and do not store it as evidence. It wasn't.
Furthermore, in the sale of financial products, at the time of purchase (at the time of contract), a sign to a document that the buyer (contractor) has been explained is required. However, it was not done to leave evidence as to the circumstances under which the explanation was received or whether the purchaser (contractor) really understood the contents and signed it.
SUMMARY OF THE INVENTION Accordingly, a first object of the present invention is to provide a remote merchandise sales system that allows a seller and a purchaser to face each other via a network and leave the accountability of the seller and identification of the purchaser as evidence. It is.
The second object of the present invention is that a qualified person such as a pharmacist meets a purchaser via a network, determines a drug recommended by his / her judgment, hands the drug directly to the purchaser, and leaves evidence of the drug. It is to provide a remote medicine sales system that can
The third object of the present invention is that a qualified person such as a pharmacist meets a purchaser via a network, determines a drug recommended by his / her own judgment, hands the drug directly to the purchaser, and leaves evidence of the drug. It is to provide a terminal device for a qualified person who can perform.

In the invention described in claim 1, a video conferencing system is used that connects a qualified person who is qualified to sell goods and services and a purchaser who purchases goods and services so that they can recognize each other. A remote merchandise sales system comprising: a terminal device for a qualified person used by a qualified person; and a terminal device for a purchaser that is connected to the terminal apparatus for the qualified person through a network and used by the purchaser. Authentication information transmitting means for transmitting authentication information for authenticating the purchaser from the purchaser terminal apparatus to the qualified person terminal apparatus, and authentication information transmitted by the authentication information transmitting means. Confirmation that the purchaser has received the explanation transmitted from the qualified terminal device to the purchaser terminal device and the explanation transmitted by the explanation transmission unit. Confirmation information transmitting means for transmitting confirmation information indicating that the purchaser terminal device to the qualified person terminal device, video recording of the video conference system, the qualified person terminal device, and the purchaser terminal device The first object is achieved by providing a remote merchandise sales system characterized by comprising evidence data storage means for storing the operation record as evidence data.
In the invention described in claim 2, a qualified person who is qualified to sell a medicine and a purchaser who purchases the medicine are connected to each other so that they can recognize each other and used by the qualified person. Remote drug sales comprising: a terminal device for a qualified person, and a terminal device for a purchaser that is connected to the terminal device for the qualified person through a network and that is used by the purchaser and includes a drug supply device A system for providing a medicine to be recommended to the terminal device for purchaser from the terminal device for qualified persons, and a decision to purchase the medicine presented by the medicine presentation means. Determination transmission means for transmitting from the terminal device for purchaser to the terminal device for qualified personnel, and drug selection information which is an instruction to take out the pharmaceutical determined by the determination transmission means, the terminal device for qualified personnel A delivery instruction transmitting means for transmitting to the terminal device for purchaser, a medicine delivery means for delivering a designated medicine from a medicine supply device in accordance with the medicine selection information transmitted by the withdrawal instruction transmitting means, and a video conference system. By providing a remote medicine sales system comprising video recording, evidence data storage means for storing operation records of the terminal device for qualified personnel and the terminal device for purchaser as evidence data, The second object is achieved.
In the invention described in claim 3, the purchaser uses a video conference system that connects a qualified person who is qualified to sell a drug and a purchaser who purchases the drug in a recognizable manner. A terminal device for a qualified person who is connected to a terminal device for a purchaser equipped with a medicine supply device via a network and used by the qualified person, the terminal device for the qualified person The medicine determination means for receiving the designation of the medicine desired to be sold from the purchaser terminal device and deciding to sell the medicine, and the medicine determined by the medicine determination means Instruction transmitting means for transmitting medicine selection information, which is an instruction to be sent from the medicine supply device, to the purchaser terminal device, video recording of the video conference system, the qualified terminal device, and the purchaser By providing the storing proof data storage unit operations recording youngest apparatus as proof data, the qualified personnel terminal device characterized by comprising a, to achieve the third object.
The invention described in claim 4 further comprises purchaser confirmation means for receiving personal information including purchaser's medication history data recorded on a predetermined recording medium via the purchaser terminal device. The terminal device for qualified persons according to claim 3 is provided.
The invention according to claim 5 includes a recommended medicine presentation means for accepting a decision of a medicine recommended by a qualified person to a purchaser and presenting the decided medicine as a recommended medicine to the terminal device for purchaser. The terminal device for qualified persons according to claim 3 or claim 4 is provided.
According to a sixth aspect of the present invention, there is provided an evidence data authenticating means for giving an electronic signature to evidence data stored by the evidence data storage means and acquiring a time stamp. Or the terminal device for qualified persons of Claim 5 is provided.
In the invention according to claim 7, after determining the drug to be sold, the drug determining means, the side effect of the drug, the note transmitting means for transmitting the precautions for taking, the side effect of the drug transmitted by the precaution transmitting means, 7. A terminal device for qualified persons according to claim 3, further comprising an acceptance receiving means for receiving a response indicating acceptance of the precautions for taking the medicine. To do.

In the invention according to claim 1, since the seller and the purchaser face each other through the network, the explanation given by the seller and the identity confirmation of the purchaser can be left as evidence. , To prevent disputes over the sale of services.
In the invention described in claim 2, a qualified person and a purchaser face each other through a network and communicate with each other, determine a drug recommended by the qualified person, and do not go through a third party. The drug can be delivered directly to the purchaser. In addition, both exchanges can be left as evidence data.
In the invention according to claim 3, a qualified person faces a purchaser via a network and communicates with the purchaser to determine a drug to be sold, and to the purchaser without going through a third party. Can be passed directly. In addition, both exchanges can be left as evidence data.
In the invention according to claim 4, since the personal information including the medicine history data of the purchaser recorded on the recording medium is received via the purchaser terminal device, the qualified person can Proper explanation can be given.
In the invention described in claim 5, since the decision of the medicine recommended by the qualified person to the purchaser is accepted and the decided medicine is presented to the purchaser terminal device as the recommended medicine, the purchaser You can select the medicines that are appropriate for your symptoms.
In the invention described in claim 6, by providing an evidence data authentication means for giving an electronic signature to the evidence data stored by the evidence data storage means and acquiring a time stamp, it is possible to comply with regulations and prevent conflicts. be able to.
In the invention described in claim 7, since a response is received indicating that the side effect of the medicine transmitted by the precaution sending means and the precautions for taking the medicine have been accepted, it should be explained and alerted when selling the medicine. Can be surely communicated to the buyer, and the fact can be confirmed.

It is a figure explaining the outline of the remote pharmaceutical sales system concerning this embodiment. It is the block diagram which showed the structure of the terminal device for qualified persons. It is the block diagram which showed the structure of the terminal device for buyers. It is the figure which showed the external appearance of the terminal device for buyers. It is the flowchart which showed the process sequence which performs personal authentication of a qualified person and a purchaser concerning this embodiment. It is the figure which showed the example of an image displayed on a camera image display screen. It is the figure which showed the example which displayed on the display screen of the terminal device for qualified persons the personal information of the purchaser acquired from the IC card. It is a figure explaining the production | generation of evidence data. It is the flowchart which showed the process sequence of the inquiry performed between a qualified person and a purchaser. It is the figure which showed an example of the screen displayed when inquiring a symptom to a purchaser. It is the figure which showed an example of the screen displayed when inquiring a symptom to a purchaser. It is the figure which showed the list | wrist of the pharmaceutical to recommend. It is the figure which showed an example of the screen displayed when inquiring a purchaser another symptom to be worried about. It is a flowchart in which a qualified person explains a side effect and precautions to a purchaser, and shows a processing procedure for receiving a medicine.

Hereinafter, a remote medicine sales system according to an embodiment of the present invention will be described in detail with reference to FIGS.
(1) Outline of Embodiment FIG. 1 is a diagram showing an outline of a remote medicine sales system.
In this embodiment, a pharmacist or a registered salesperson (hereinafter referred to as a qualified person) resides in a qualified person resident center 500 installed at a location different from the store 510. In the qualified person resident center 500, a terminal device 520 for qualified persons is arranged.
On the other hand, the purchaser's terminal device 50 is arranged on the store 510 side. The purchaser terminal device 50 includes a purchaser operation device 70 operated by the purchaser X, a drug picking device 100 as a drug supply device, and a television camera 76 installed in the purchaser operation device 70.
The store 510 and the qualified person resident center 500 are connected by a video conference system using the television camera 76 installed in the purchaser operation device 70 and the television camera 526 installed in the terminal device 520 for qualified personnel. It has become.
Then, the qualified person A residing in the qualified person residing center 500 and the purchaser X who has visited the store 510 can face each other and consult in real time via the TV camera 76 and the TV camera 526. ing.

The drug picking apparatus 100 accommodates various drugs and takes out and provides a drug corresponding to the signal based on drug selection information. The drug selection information for the drug picking apparatus 100 is connected via a network. Only the terminal device 520 for qualified persons can output. That is, the medicine picking apparatus 100 is operated only by remote operation from the terminal device 520 for qualified persons, and only the qualified person A in the qualified person residing center 500 can operate the remote operation.
In the remote drug sales system according to this embodiment, the qualified person A determines the drug to be finally sold through dialogue, consultation, explanation of the drug, etc. with the purchaser X using the video conference system. Only the qualified person A performs an operation of taking out the drug from the drug picking apparatus 100.
As a result, the medicine determined by the qualified person is handed over directly from the drug picking device 100 to the purchaser without any third party (including the purchaser) other than the qualified person.
In addition, the video data of the exchange (both qualified person A and purchaser X) in the video conference system is recorded, and the electronic signature is recorded together with the operation record of the medicine picking apparatus 100, and the time stamp is acquired. Thus, it is stored in a place different from the qualified person resident center 500 and the store 510. By doing so, it is possible to secure evidence of the actions of qualified persons and to suppress inappropriate measures at the same time.

(2) Details of Embodiment First, the qualified person resident center 500 will be described.
The qualified person resident center 500 is installed at a location different from the store 510. One or more qualified person terminal devices 520 are arranged in the qualified person residence center 500 according to the scale, and one qualified person terminal device 520 is provided in a plurality of stores 510. It connects with the terminal device 50 for buyers arrange | positioned with the video conference system.
A plurality of qualified persons are always stationed at the qualified person residing center 500 during business hours, and a pharmacist is always stationed when selling the first-class pharmaceutical. On the contrary, you may enable it to sell the kind of pharmaceutical according to the range recognized with respected qualified person (pharmacist, registered salesperson).
In this qualified person resident center 500, a plurality of qualified person terminal devices 520 are installed in order to cope with a plurality of stores 510 at the same time. From the qualified person terminal device 520, the medicine picking device 100 installed in each store 510 can be operated.
Each qualified person terminal device 520 may be assigned to each qualified person, or a plurality of qualified person terminal devices 520 may be used alternately by a plurality of qualified persons. In the latter case, every time a qualified person changes, the qualified person currently in operation is registered.

Each qualified person operates the terminal device 520 for qualified persons and conducts a face-to-face dialogue using the video conference system with the purchaser who has visited the store 510, thereby hearing the purchaser's symptoms. Explain the effects, side effects, usage, and other precautions of each drug according to the consultation.
Finally, the recommended drug is presented at the time of sale, the purchaser is convinced, and the side effects of the drug and precautions for usage are explained.
The qualified person operates the qualified person's terminal device 520 to print out a note about the determined medicine from the purchaser operation apparatus 70.
Thereafter, each qualified person confirms that the purchaser has confirmed the cautionary note, and then directly controls the medicine picking apparatus 100 via the qualified person terminal device 520 to determine the medicine picking apparatus 100. By taking out the medicinal product, the medicinal product is directly delivered to the purchaser.
These exchanges are recorded as video data, and information transmitted / received between the terminal device 520 for qualified persons and the terminal device 50 for purchases in the meantime (information for instructing various displays, or selecting predetermined contents) Information, drug selection information, etc.) are recorded and stored in the evidence data storage server 900 after a signature and a time stamp are pressed.

FIG. 2 is a block diagram showing a configuration of a qualified person terminal device 520 used in the present embodiment.
The terminal device 520 for qualified persons includes a CPU (Central Processing Unit) 521, a ROM (Read Only Memory) 522, a RAM (Random Access Memory) 523, a communication device 524, an input device 525, and a TV camera 526. A display screen 527, a camera image display screen 528, and a storage device 550.
The CPU 521 comprehensively controls each unit of the qualified person terminal device 520 by executing information processing according to various programs such as the qualified person terminal device management program 600 stored in the storage device 550.
The ROM 522 is a read-only memory that stores a basic program and parameters for operating the terminal device 520 for qualified persons.
The RAM 523 is a readable / writable memory that provides a working memory when the CPU 521 transmits / receives data to / from the purchaser operation device 70.

The communication device 524 is a connection interface for connecting the qualified person terminal device 520 to the purchaser terminal device 50 disposed in each store 510 via various communication means such as a dedicated line, the Internet or the like. . The qualified person terminal device 520 sends instruction information on the display screen to the purchaser operation device 70 via the communication device 524 or sends medicine selection information to be taken out from the medicine picking device 100. The terminal device 520 for qualified persons is operated remotely. Further, the communication device 524 receives various information (various selection information selected by the purchaser according to the display screen) transmitted from the terminal device 520 for qualified persons.
The input device 525 includes input devices such as a keyboard and a mouse, and accepts an operation from the user. In addition, a device for receiving palmprint or fingerprint input for personal authentication of a qualified person is also provided.
A qualified person operates the input device 525 to perform various processes.
The television camera 526 is a camera for photographing the figure of a qualified person. An image photographed by the television camera 526 is sent to the purchaser operation device 70 via the communication device 524, and a camera image display screen to be described later. 79.

A display screen 527 is a screen for displaying data of exchanges with the purchaser. In this display screen 527, the contents currently displayed on the display screen 77 of the purchaser operation device 70, for example, symptoms for confirming the symptom of the purchaser such as a cold, a stomach ache, and a list of recommended medicines The same contents are displayed. Then, when the purchaser selects any one on the display screen 77, the selection information is transmitted from the qualified person terminal device 520, and the display screen 527 indicates that the information corresponding to the received selection information is selected. Is explicitly displayed. For example, when the purchaser selects a cold as a symptom, the display screen 527 displays a blinking cold or displays a non-cold light.
The display screen 527 displays an example displayed on a camera image display screen 528, which will be described later in FIG. 1, but may be configured separately from the camera image display screen 528, or in a different place. It may be provided separately. By displaying the display screen 527 in the display screen 528 as described above, it is possible to record and save it as video data.

The camera image display screen 528 is a screen for receiving and projecting the video data of the purchaser image taken by the purchaser operation device 70 via the communication device 524.
On the camera image display screen 528, the video of the purchaser is displayed in a large size, and the video of a qualified person photographed by the television camera 526 is displayed in a small part on the screen.
A qualified person and a purchaser can receive and answer questions and answers face-to-face while checking each other's face and expression by looking at the camera image display screen 528 and the camera image display screen 78 (described later). ing.

The storage device 550 is a mass storage medium such as a hard disk, for example.
The storage device 550 stores a terminal device management program 600 for qualified persons, a qualified person database 700, a purchaser, a drug history database 710, and a medicine database 720.
When the CPU 521 executes the terminal device management program 600 for qualified persons stored in the storage device 550, various processes according to the present embodiment are performed.
The terminal device management program 600 for qualified persons includes a video conference system management program 602, a qualified person authentication program 604, an authentication management program 605, a drug picking apparatus management program 606, a medicine explanation support program 610, and the like. .

The video conference system management program 602 is a program for performing processing such as video shooting using the TV camera 526 and transmission / reception of video / audio data.
The qualified person authentication program 604 performs authentication based on the data registered in the qualified person database 700 to determine whether the person who operates the terminal device 520 for qualified persons is a truly qualified person. It is a program.
The authentication management program 605 is a program for performing processing for attaching an electronic signature to video recording data and operation recording data, and processing for acquiring a time stamp.
The drug picking apparatus management program 606 is a program for controlling the drug picking apparatus 100 installed in the store 510 in accordance with an instruction from a qualified person.

The medicine explanation support program 610 is a program for assisting explanation when a qualified person explains.
The qualified person database 700 is a database that accumulates personal data of qualified persons working in the qualified person resident center 500. For example, in order to authenticate an individual, biometric information such as a palm print and a fingerprint may be registered and used for personal authentication.
The purchaser / medicine history database 710 is a database that accumulates personal data of each purchaser and a history of medicines purchased in the past.
The drug database 720 is a database that stores and accumulates side effects of each drug, precautions for administration, cases that should not be administered, and the like.

FIG. 3 is a block diagram showing the configuration of the purchaser operation device 70 among the purchaser terminal devices 50 installed in the store 510.
The purchaser operation device 70 includes a CPU (central processing unit) 71, a ROM 72, a RAM 73, a communication device 74, an input device 75, a television camera 76, a display screen 77, a camera image display screen 78, a barcode reading device 79, and a storage. A device 80 is provided.
The CPU 71 comprehensively controls each unit of the purchaser operation device 70 by executing information processing according to various programs.
The ROM 72 is a read-only memory that stores a basic program and parameters for operating the purchaser operation device 70.
The RAM 73 is a readable / writable memory that provides a working memory when the CPU 71 transmits / receives data to / from the qualified person terminal device 520.

The communication device 74 is a connection interface for connecting the purchaser operation device 70 to the terminal device 520 for qualified persons through various communication means such as a dedicated line and a network such as the Internet.
The purchaser operation device 70 receives the designation information for designating display contents such as a note and the operation instruction information for the medicine picking device 100 transmitted from the qualified person terminal device 520 via the communication device 74. Or
The input device 75 includes an input device such as a touch panel, a keyboard, and a mouse. Furthermore, a device for receiving an input from an IC card for authenticating the purchaser is also provided. The purchaser operates the input device 75 to perform various processes.
The television camera 76 is a camera for photographing the appearance of the purchaser. Video data photographed by the television camera 76 is transmitted to the qualified person terminal device 520 via the communication device 74 and recorded. It becomes the object of storage. In the qualified person terminal device 520, the received video data of the purchaser is displayed on the camera image display screen 528.

The display screen 77 is a screen for displaying data of exchanges with qualified persons. By arranging a touch panel on the surface of the display screen 77, it also serves as an input device.
In the display screen 77, according to the instruction information for instructing the display screen transmitted from the terminal device 520 for qualified persons, a symptom for checking the symptom of the purchaser such as a cold, a stomach ache, and a list of recommended medicines The same contents are displayed.
When the purchaser selects any one of the touch panels arranged on the display screen 77, the selection information is transmitted to the qualified person terminal device 520.

The camera image display screen 78 is a screen for receiving and projecting video data of a figure of a qualified person photographed by the qualified person terminal device 520 via the communication device 74. While looking at the camera image display screen 78 and the camera image display device 528, a qualified person and a purchaser can receive and answer questions and answers face-to-face while checking each other's face and facial expression.
The camera image display screen 78 does not display the purchaser's own video taken by the television camera 76, but displays the purchaser in a small portion of the screen along with the video of the qualified person according to the purchaser's selection. You may do it.
The barcode reader 79 is a device that reads a barcode attached to a pharmaceutical package, for example.
The printing unit 90 prints a cautionary note given to the purchaser.

The storage device 80 is a large-capacity storage medium such as a hard disk.
The storage device 80 stores a purchaser terminal device management program 85.
When the CPU 71 executes the purchaser terminal device management program 85 stored in the storage device 80, the processing according to the present embodiment is performed.
The purchaser terminal device management program 85 includes a video conference system management program 87, a purchaser management program 88, and the like.

Next, the configuration of the purchaser terminal device 50 will be described.
FIG. 4 is a diagram showing the appearance of the purchaser terminal device 50 used in the present embodiment. In the present embodiment, a purchaser terminal device 50 is disposed in each store 510.
As shown in FIG. 4, the purchaser terminal device 50 includes a purchaser operation device 70, a medicine picking device 100, and a television camera 76.
The drug picking device 100 accommodates various drugs and extracts and provides the drug corresponding to the signal based on drug selection information transmitted from the terminal device 520 for qualified persons.
The drug picking apparatus 100 performs drug inventory management so that a qualified person who has been determined and taken out by remote control is surely picked up and delivered to the purchaser.
Specifically, an IC tag is attached to a storage box corresponding to each medicine divided into sales units. In addition, in order to prevent other than the medicines corresponding to the IC tag from being stored in each storage box, the medicine specified by the barcode attached to the medicine at the time of storage does not match the medicine specified by the IC tag. The containment box is not opened.
As described above, the specified medicine is securely stored in the storage box of the medicine picking apparatus 100, so that the medicine specified by the qualified person can be reliably confirmed even by remote operation from the terminal device 520 for qualified persons. It can be taken out and provided to the purchaser.
In addition, since the medicine picking device 100 can accurately grasp the amount of each stored medicine and the amount of each medicine provided to the purchaser, not only provides the medicine correctly designated to the purchaser, At the same time, inventory control of pharmaceuticals can be performed.

Upon receiving the drug selection information from the qualified person terminal device 520, the drug picking apparatus 100 takes out the drug specified by the received drug selection information from the corresponding storage box and discharges it to the drug take-out port 101. Yes.
The medicine picking apparatus 100 prints a sheet of paper on which precautions for the medicine are written to the purchaser and a sheet of paper on which a bar code for clearing is printed (not shown), and the printing unit 90 performs printing. A paper take-out port 91 is provided. Also, an IC card insertion slot 92 for recognizing the individual purchaser is provided.

Only the qualified person terminal device 520 connected via the network can output the drug selection information for instructing the drug picking apparatus 100 to take out the drug. That is, the medicine picking apparatus 100 is operated only by remote operation from the terminal device 520 for qualified persons, and only the qualified person A in the qualified person residing center 500 can operate the remote operation.
In the remote drug sales system according to this embodiment, the qualified person A determines the drug to be finally sold through dialogue, consultation, explanation of the drug, etc. with the purchaser X using the video conference system. Only the qualified person A performs an operation of taking out the drug from the drug picking apparatus 100.

The drug picking device 100 is locked, has a predetermined qualification for supplementary exchange of medicines, etc., and can be opened only by a specific authorized person. The store clerk of the store 510 cannot touch any medicine. In this respect, the drug picking apparatus 100 can comply with the regulation that the display of the first-type medicine is a place where the consumer cannot directly take it.
In addition, the purchaser directly acquires the drug from the drug picking apparatus 100, and the qualified person himself / herself can select the drug determined by the qualified person through the face-to-face with the purchaser without using a third party including the purchaser. Can be taken out and handed directly to the purchaser, satisfying all the conditions required for face-to-face sales.

Next, the purchaser of pharmaceutical products will be described.
In this embodiment, it is assumed that the purchaser has registered as a user in advance. Specifically, an IC card storing personal information is issued, and each time a drug is purchased using this system, the IC card is inserted into the IC card insertion slot 92 to be presented.
The personal information stored in the IC card includes the person's name, date of birth (age), history of medicine taken, record of illness, chronic disease, and the like. In addition, the person's address, mobile phone number, e-mail address, height, weight, and the like may be stored.
Further, in order to more accurately confirm the identity of the person, a photo of the identity of the person may be attached to the card itself.

Next, a processing procedure in the remote medicine sales system according to this embodiment will be described with reference to the flowcharts of FIGS. 5, 9, and 14.
First, with reference to the flowchart of FIG. 5, a process until a purchaser visits the store 510 and an inquiry by this system is started will be described. In this example, it is assumed that the purchaser has registered as a user in advance and brought an IC card.
The purchaser stands in front of the purchaser operation device 70 and presses the “question request” button.
The CPU 71 of the purchaser operation device 70 constantly monitors the pressing of the “question request” button in accordance with the purchaser terminal device management program 87, and when a press is detected, the presence of the “question request” is detected via the network. Then, it transmits it to the terminal device 520 for qualified persons (step 10). Further, the CPU 71 executes the video conference system management program 87, and the TV camera 76 starts photographing the appearance of the purchaser.

In response to this, the terminal device for qualified personnel 520 starts communication (step 11), and performs personal authentication of the qualified personnel in front of the terminal device for qualified personnel 520 (step 12). This personal authentication is performed by the CPU 521 executing a qualified person authentication program. Specifically, the palm print or fingerprint of the person to be authenticated is acquired and collated with the palm print or fingerprint of the target person stored in the qualified person database 700.
As another method, an IC card may be issued for each qualified person in advance, and authentication may be performed by determining whether or not the presented IC card is properly issued. .
This authentication may be performed in advance before starting communication.

When the authentication of the qualified person is successful, the CPU 521 of the qualified person terminal device 520 executes the video conference system management program 602, and the television camera 526 starts photographing the figure of the qualified person.
Then, the television camera 526 shows the figure of a qualified person on the camera image display screen 78 of the purchaser operation device 70, while the figure of the purchaser photographed by the television camera 76 shows the camera image display screen of the qualified person terminal device 520. 528. At this time, for example, a display 600 indicating that the qualified person is a pharmacist is displayed to clarify that the person in charge is responsible for the purchaser (step 13).
In this way, when the video is displayed, the situation is the same as when both parties have a face-to-face conversation in real time. It should be noted that the images shown on the camera image display screen 78 and the camera image display screen 528 may be such that both images are shown simultaneously as shown in FIG. By leaving this image as a record, it is possible to further enhance the evidence that the two have faced each other.

Next, the terminal device 520 for qualified persons transmits a request for identity authentication, that is, submission of an IC card, to the purchaser operation device 70 (step 14). This request is made by displaying on the display screen 77 "Please insert the IC card into the IC card insertion slot (92)." Alternatively, a qualified person may call directly through the camera image display screen 78.
When the purchaser inserts the IC card into the IC card insertion slot 92 (step 15), the CPU 71 executes the purchaser management program 88 to acquire the purchaser's personal information from the IC card. The transmitted information is transmitted to the terminal device 520 for qualified persons.
The qualified person terminal device 520 displays this information on the display screen 527 (step 16). One example is shown in FIG.
At the same time, the purchaser / medicine history database 710 is searched, and if there is information on the purchaser, it is displayed on the display screen 527.
By displaying in this way, a qualified person can grasp the purchaser's situation at a glance.
At this stage, an inquiry can be started (step 17).

In this embodiment, data transmission / reception between the terminal device 520 for qualified persons and the purchaser operation device 70 is performed by encrypting the data in consideration of security.
The encryption method is preferably a public key encryption method in consideration of transaction security. On the other hand, if importance is attached to the speed of processing, a common key cryptosystem may be used.

Here, as shown in FIG. 8, the video record data of the video conference system taken by both the terminal device 520 for qualified persons and the purchaser operation device 70 and the records such as the access logs of both are evidenced. An electronic signature is given to increase Then, a time stamp is acquired from an external time stamp server, and evidence data is generated. This is transmitted to the external evidence data storage server 900 via the network and stored.
This processing is performed by the CPU 521 of the terminal device 520 for qualified persons executing the authentication management program 605.
Various timings are available for this process. For example, the processing can be performed after all the series of processing is completed, but in the present embodiment, the processing is performed at each stage of the processing.

Next, the inquiry process will be described with reference to the flowchart of FIG.
Usually, qualified persons and purchasers use a video conferencing system to conduct a question-and-answer session. In the present embodiment, in addition to the question-and-answer session in person, various selection options are presented on the display screen 77 of the purchaser operation device 70, and the terminal device 520 for qualified personnel receives the selection for the selection. , To allow qualified personnel to understand symptoms more clearly.
First, a qualified person asks for symptoms verbally (step 18). On the other hand, it is assumed that the purchaser answers that “cough does not stop” (step 19).
Here, in response to the operation of the input device 525 of the qualified person, the terminal apparatus 520 for qualified person transmits a question to the purchaser operation apparatus 70 as shown in FIG. Let
At this time, the qualified person makes a question by voice and prompts the purchaser to answer (step 20).

Here, it is assumed that the purchaser selects “A light cough is continuing” and touches the touch panel (step 21).
Next, the qualified person verbally asks the question “When has the cough continued?” At the same time, the terminal device 520 for the qualified person receives an operation of the input device 525 from the qualified person. 11 are transmitted to the purchaser operation device 70 and displayed on the display screen 77 (step 22).
Here, it is assumed that the purchaser selects “from 3 to 6 hours ago” and touches the touch panel (step 23).
Furthermore, the qualified person verbally asks “Is there any other symptom you are interested in?” And at the same time, the terminal device 520 for qualified persons receives an operation of the input device 525 from the qualified person. The options described in FIG. 13 are transmitted to the purchaser operation device 70 and displayed on the display screen 77 (step 24).

Then, it is assumed that the purchaser selects “running runny nose” and touches the touch panel (step 25).
Here, the qualified person is the personal information stored in the purchaser's IC card, such as the history of medicines taken, records of illnesses, chronic illness, etc., then taking new medicines, going to another hospital It is confirmed whether or not there is any (step 26).
This confirmation may be performed verbally, but may be confirmed by displaying each item on the display screen 77 and touching the purchaser.
Upon receiving this confirmation (step 27), the qualified person terminal device 520 executes the medicine explanation support program 610 by the CPU 521 of the qualified person terminal device 520 to obtain the dose obtained from the purchaser's IC card. The drug database 720 is searched in consideration of the history of drugs, illness records, chronic diseases, and the like.
Then, a list of medicines suitable for the symptoms as shown in FIG. 12 is displayed on the display screen 527 (step 28).

In addition, qualified personnel will respond verbally if there are other consultation items or questions from the purchaser.
Here, if there is a newly taken medicine, the qualified person inputs it from the input device 525. In response to this input, the CPU 521 of the qualified person terminal device 520 further searches the drug database 720.
Considering the conditions, the inappropriate drug is excluded from the list and another appropriate drug is added. Drugs suitable for the new conditions are displayed on the display screen 527 as a list of drugs that can be recommended finally.

  In accordance with the description on the display screen 527, the qualified person explains each medicine to the purchaser. At this time, this list is transmitted to the purchaser operation device 70 and displayed on the display screen 77 (step 29). It also displays the appearance of each pharmaceutical package.

Here, upon receiving a touch on the purchaser's display screen 77, the terminal device for qualified personnel 520 finally accepts the determination of the medicine that the purchaser wants to purchase (step 30). In response to this decision, the qualified person decides the drug to be sold (step 31), and then enters a procedure for explaining side effects and precautions when administering the drug.
In addition, by searching the drug database 720, a system for presenting appropriate drugs can supplement the knowledge of qualified personnel and eliminate the risk of recommending drugs that should not be recommended to the purchaser. .
Here, the purchase history of the medicine of the IC card inserted in the IC card insertion slot 92 is updated by the operation from the terminal device 520 for qualified persons.
In addition, the purchase history may be stored in the purchaser / medicine history database in the terminal device 520 for qualified persons, and the data of the purchaser's IC card may be updated when accessed next time.

At this stage, as shown in FIG. 8 again, with respect to recording of video recording data of the video conference taken by both the terminal device 520 for qualified persons and the purchaser operation device 70 and access logs of both, An electronic signature is given to enhance the evidence. Then, a time stamp is acquired from an external time stamp server, and evidence data is generated. This is transmitted to the external evidence data storage server 900 via the network and stored.
This processing is also performed by the CPU 521 of the qualified person terminal device 520 executing the authentication management program 605.

Next, referring to the flowchart of FIG. 14, a process in which a qualified person explains the side effects of a drug to be administered, precautions for taking the drug, and a process procedure for directly handing a drug from the drug picking device 100 to a purchaser. explain.
It is an important role for qualified personnel to clearly and accurately convey to the purchaser the side effects of the drug and the precautions to take before administering the drug.
In the present embodiment, when a medicine to be sold is determined and, for example, a medicine name or a package on the display screen 527 of the qualified person terminal device 520 is selected by clicking or touching, the medicine is stored in the medicine database 720. The side effects of the drug and the precautions to take are displayed on the display screen 527.

The display on the display screen 527 is transmitted from the qualified person terminal device 520 to the purchaser operation device 70 and is also displayed on the display screen 77 of the purchaser operation device 70.
The qualified person should read the side effects and precautions when taking them as easily and verbally as possible. If there is a question from the purchaser, it is accepted and answered (step 32). Finally, a question was asked, “Did you accept explanations of side effects and precautions when taking them, and accepted their contents?” Ends (step 33).
Here, a question screen of “Are you receiving explanations about side effects of pharmaceutical products and precautions when taking them?” From the terminal device 520 for qualified personnel to the purchaser operation device 70 and “Accept” A character may be transmitted and displayed on the display screen 77.
Then, by accepting the touch of the letters “accept”, it is possible to improve the evidence that the explanation has been completed.
At this time, the terminal device 520 for qualified persons causes the printing unit 30 of the purchaser operation device 70 to print the “side effects of the drug, precautions when taking it” displayed on the display screen 77, and takes out the outlet 91. Is instructed to print out (step 34). Then, the purchaser is urged to take home the printed paper (step 35).

  At this stage, as shown in FIG. 8 again, with respect to recording of video recording data of the video conference taken by both the terminal device 520 for qualified persons and the purchaser operation device 70 and access logs of both, An electronic signature is given to enhance the evidence. Then, a time stamp is acquired from an external time stamp server, and evidence data is generated. This is transmitted to the external evidence data storage server 900 via the network and stored.

Next, a processing procedure for directly delivering a medicine from the medicine picking apparatus 100 to the purchaser will be described.
When the medicine to be sold is determined and the explanation of predetermined side effects and the like is finished, the qualified person terminal device 520 operates the medicine picking apparatus 100 remotely to take out the medicine to be sold from the medicine picking apparatus 100 and purchases it. In addition, it should be passed directly without the hands of a third party.
This process is performed by the CPU 521 executing the medicine picking apparatus management program 606.
The terminal device 520 for qualified persons transmits drug selection information that is an instruction to take out the drug specified to the drug picking apparatus 100 to the outlet 101 via the network (step 36).
The drug picking apparatus 100 that has received the drug selection information removes the package of the drug from the outlet 101 (step 37). Here, the place where the purchaser takes out the medicine from the outlet 101 of the medicine picking apparatus 100 is photographed with the television camera 76. This is to provide clear evidence that the specified medicine has been delivered directly to the purchaser.

Further, the barcode reading device 79 provided in the purchaser operation device 70 may read the barcode attached to the medicine package and transmit it to the terminal device 520 for qualified persons ( Step 38). The qualified person terminal device 520 can verify that the delivered medicine is certainly determined and sold by the qualified person by collating the received barcode (step 39).
In the present embodiment, it is assumed that the payment is made at the cash register of the store 510 after receiving the medicine.
However, for example, before delivery of the medicine, a sheet on which a predetermined barcode is printed is printed out from the outlet 91 from the purchaser operation device 70. The purchaser may bring the cash register to make payment, and after the payment is confirmed from the barcode, the drug may be delivered from the outlet 101 of the drug picking apparatus 100.

At this final stage, as shown in FIG. 8 again, the video recording data of the video conference and the access logs of both are recorded by both the terminal device 520 for qualified persons and the purchaser operation device 70. On the other hand, an electronic signature is given in order to enhance evidence. Then, a time stamp is acquired from an external time stamp server, and evidence data is generated. This is transmitted to the external evidence data storage server 900 via the network and stored.
In the present embodiment, evidence data is created in four stages as described above.

According to the present embodiment, the medicine to be sold (purchased) is determined by the recommendation of a qualified person, and passes from the drug picking device 100 directly operated by the qualified person to the purchaser without going through a third party. It will be different.
Further, since the evidence data is generated based on the data of all exchanges between the terminal device 520 for qualified persons and the purchaser operation device 70, thorough recording is also achieved.

Furthermore, in the present embodiment, recommended medicines are presented based on the purchaser's drug history, chronic disease, and disease records and risk information accumulated in the drug database 720. Even if there is information, there is no recommendation for drugs at risk.
If the purchaser operation device 70 according to the present embodiment is installed in, for example, a 24-hour convenience store, a necessary medicine can be purchased even at midnight.
On the other hand, the convenience store side does not need to place a qualified person such as a pharmacist in each store.
Furthermore, according to the present embodiment, a large number of stores can be handled by a small number of qualified persons, so that significant cost reduction can be achieved.

Next, a modified example will be described.
First, in the above-described embodiment, the exchange between the qualified person terminal device 520 and the purchaser operation device 70 is performed by both the video and audio of the TV camera and the data displayed on the display screen. However, all the exchanges may be performed using video and audio from the TV camera.
In this case, for example, when presenting recommended medicines, the package is displayed on the TV camera display screen 78 to assist the purchaser in judging.

  In the above-described embodiment, the evidence data is created by using all the video recordings and operation recordings as the video recording data. However, in this case, the amount of data to be recorded may be enormous. Therefore, for example, the video data may store only the first and medicine receiving parts, and the log data between them may be stored otherwise.

In the above-described embodiment, it is assumed that the purchaser has an IC card in advance, but for example, even a person who does not have an IC card can use this system.
When a purchaser who does not have an IC card requests an inquiry from the purchaser operation device 70, first, provision of personal information is requested. Specifically, the name, date of birth, medical history, medical history, chronic illness, etc.
At this time, it may be requested to present a document that can identify an individual such as a driver's license or a passport. In this case, it is preferable to present these documents so that they are clearly reflected on the television camera 76.
If such information can be acquired, the same processing as in the above-described embodiment can be performed.
In order to acquire such information, an example of necessary items can be presented on the display screen 77 of the purchaser operation device 70, and selection can be accepted from there.
For example, when inquiring about information about chronic disease, a message such as “Is there a chronic disease or which one is present” is displayed on the display screen 77, and “high blood pressure”, “diabetes”, “hyperlipidemia” are options. For example, information can be collected relatively accurately.

In the above-described embodiment, the case where the person who needs the medicine goes directly to the store 510 and purchases it has been described. However, the case where the person does not go to the store 510 can be assumed. In this case, the agent brings the IC card, goes to the store 510, tells a qualified person that he is an agent, and performs the processing according to the present embodiment to purchase the medicine.
A qualified person can obtain the person's information from the IC card, and therefore can recommend an appropriate medicine.

  In the above-described embodiment, it has been described on the assumption that the qualified person terminal device 520 and the purchaser operation device 70 are separated from each other, but both may be arranged in the same store. In this case, both exchanges can be reliably stored as evidence data. In addition, if a recommended drug is presented based on the purchaser's drug history, chronic disease, illness record, and risk information stored in the drug database 720, at least the drug at risk is not recommended.

In the above-described embodiment, an example in which a medicine is sold has been described. However, the present invention can also be applied to sales of other products and services.
As an example, a case where it is applied to identity verification in sales of mobile phones will be described.
In order to prevent mobile phones from being used for fraudulent acts such as crimes, strict purchaser identification is required for sales of mobile phones.
Therefore, a terminal device 520 for qualified persons connected by a video conference system (sales of mobile phones do not need to be qualified persons, but this term is used for convenience of explanation) and a terminal apparatus 50 for purchasers. Use to verify identity.
In addition, the “purchaser / drug database” 710 of the terminal device 520 for qualified persons is referred to as a “purchaser database” 710, and if possible, it is used for past illegal use (for example, fraudulent acts) corresponding to the purchaser. May be accumulated.

Then, the purchaser is requested to present a document that can identify an individual such as a driver's license or passport, and the document is presented so that the television camera 76 can clearly show these documents. Then, the operator of the qualified person terminal device 520 inputs the information so that the qualified person terminal device 520 acquires the information. Further, information may be acquired by image recognition means.
And the terminal device 520 for qualified persons searches the purchaser database 710, and performs identity verification.
As a result, if the identity verification is successful, information to that effect is transmitted to the purchaser terminal device 50. Here, the printing unit 90 prints a sheet on which information (for example, a barcode) indicating that the identity verification has succeeded is printed, and removes the sheet from the outlet 91. The purchaser can go to the mobile phone purchase counter with this form and immediately enter the purchase procedure such as model selection. If the dealer also conducts troublesome identity verification with this system, it is possible to concentrate on selling mobile phones and improve sales efficiency.
If the identity verification is not successful, the purchaser is informed and requested to verify the identity by other methods.
Even in this process, as shown in FIG. 8, the video recording data of both the video conference system and the access logs of both recorded by the terminal device 520 for qualified personnel and the purchaser operation device 70 are proof. An electronic signature is given to enhance the performance. Then, a time stamp is acquired from an external time stamp server, and evidence data is generated. This is transmitted to the external evidence data storage server 900 via the network and stored.
This processing is performed by the CPU 521 of the terminal device 520 for qualified persons executing the authentication management program 605.

Next, as another example, an example in which the present invention is applied to sales of financial products with risks will be described.
In this example, the terminal device 50 for a purchaser is installed in a store (branch) of a bank, and the terminal device 520 for a qualified person is installed in a place such as a head office of a bank or a qualified person resident center.
Then, confront each other so that a qualified person in charge of sales and a purchaser (contractor) can see each other's faces.
The qualified person gives an explanation including the risk of the financial product and presents it to the purchaser in writing. The document is printed by the printing unit 90 and printed out from the outlet 91.
If requested by the purchaser, further detailed explanation will be given. Eventually, when the explanation is completed, an acknowledgment that the verbal explanation has been received is obtained, and a screen is displayed on the display screen 77 that says, "I have received explanations about this financial product and have accepted the explanations" And get it approved by touching it.
Even in this process, as shown in FIG. 8, the video recording data of both the video conference system and the access logs of both recorded by the terminal device 520 for qualified personnel and the purchaser operation device 70 are proof. An electronic signature is given to enhance the performance. Then, a time stamp is acquired from an external time stamp server, and evidence data is generated. This is transmitted to the external evidence data storage server 900 via the network and stored.
This processing is performed by the CPU 521 of the terminal device 520 for qualified persons executing the authentication management program 605.

In the above example, financial products can be stored as evidence that the explanation including risk has been properly performed, so it is possible to prevent disputes between financial institutions and purchasers over financial products. .
Further, by verifying the explanation record, for example, it is possible to verify whether the financial institution provided an appropriate explanation by itself.

50 Purchaser Terminal Device 70 Purchaser Operation Device 71 CPU
76 TV camera 77 display screen 80 storage device 91 outlet 92 IC card insertion port 100 drug picking device 101 outlet 500 qualified person residence center 510 store 520 qualified person terminal device 526 television camera 527 display screen 550 storage device 900 Evidence data storage server

Claims (7)

Using a video conference system that connects a qualified person who is qualified to sell products and services and a purchaser who purchases goods and services so that they can recognize each other,
A remote merchandise sales system comprising: a terminal device for a qualified person used by the qualified person; and a terminal device for a purchaser that is connected to the terminal device for the qualified person through a network and used by the purchaser. Because
Authentication information transmitting means for transmitting authentication information for authenticating the purchaser from the terminal device for purchaser to the terminal device for qualified person,
An explanation transmitting means for transmitting an explanation of the product or service from the qualified terminal device to the purchaser terminal device to the purchaser authenticated by the authentication information transmitted by the authentication information transmitting means;
Confirmation information transmitting means for transmitting confirmation information indicating confirmation that the explanation transmitted by the explanation transmitting means has been received from the terminal device for purchaser to the terminal device for qualified personnel;
Evidence data storage means for storing video recording of a video conference system, operation records of the terminal device for qualified persons and the terminal device for purchaser as evidence data;
A remote product sales system characterized by comprising Using a video conferencing system that connects a qualified person who is eligible to sell a drug and a purchaser who purchases the drug in a recognizable manner,
A terminal device for a qualified person used by the qualified person, a terminal device for a purchaser connected to the terminal apparatus for the qualified person through a network, used by the purchaser, and provided with a medicine supply device; A remote medicine sales system comprising:
Drug presentation means for presenting recommended medicines from the terminal device for qualified personnel to the terminal device for purchaser;
A decision transmission means for transmitting a decision to purchase the medicine presented by the medicine presentation means from the terminal device for purchaser to the terminal device for qualified person;
Extraction instruction transmission means for transmitting drug selection information, which is an instruction for taking out the drug determined by the determination transmission means, from the qualified terminal apparatus to the purchaser terminal apparatus,
A medicine delivery means for delivering a designated medicine from a medicine supply device according to the medicine selection information transmitted by the take-out instruction sending means;
Evidence data storage means for storing video recording of a video conference system, operation records of the terminal device for qualified persons and the terminal device for purchaser as evidence data;
Remote drug sales system characterized by comprising Using a video conferencing system that connects a qualified person who is eligible to sell a drug and a purchaser who purchases the drug in a recognizable manner,
Used by the purchaser and connected via a network to a purchaser terminal device equipped with a medicine supply device, the qualified person terminal device used by the qualified person,
The medicine supply device can be operated only from the terminal device for qualified persons,
A medicine determining means for receiving designation of a medicine desired to be sold from the purchaser terminal device and deciding to sell the medicine;
Instruction transmitting means for transmitting medicine selection information, which is an instruction to send the medicine determined by the medicine determining means from the medicine supply device, to the purchaser terminal device;
Evidence data storage means for storing video recording of a video conference system, operation records of the terminal device for qualified persons and the terminal device for purchaser as evidence data;
A terminal device for qualified persons, comprising:   4. The qualified person according to claim 3, further comprising purchaser confirmation means for receiving personal information including drug history data of the purchaser recorded on a predetermined recording medium via the purchaser terminal device. Terminal equipment.   4. A recommended medicine presenting means for accepting a decision of a medicine recommended by a qualified person for a purchaser and presenting the decided medicine as a recommended medicine to the terminal device for purchaser. The terminal device for qualified persons according to claim 4.   6. The qualification according to claim 3, 4 or 5, further comprising evidence data authentication means for giving an electronic signature to evidence data stored by said evidence data storage means and obtaining a time stamp. Terminal device for workers. After determining the medicine to be sold, the medicine determining means, the side effect of the medicine, the notes sending means for sending the notes on taking, and
6. An acceptance receiving means for receiving a response indicating that the side effect of the medicine transmitted by the precaution transmitting means and the precautions for taking the medicine have been accepted, are provided. Item 6. The terminal device for qualified persons according to Item 6.

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