JP2013073538A - Automatic transaction system, management system, automatic transaction method, and automatic transaction control program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve support capability in supporting use of an automatic transaction device by a user.SOLUTION: An automatic transaction system 1 includes a plurality of automatic transaction devices (A)-(C) and a control device 1a connected to the plurality of automatic transaction devices (A)-(C). The control device 1a comprises: an extraction part 1b which extracts an automatic transaction device capable of repaying a repayment request amount inputted to any one of the plurality of automatic transaction devices (A)-(C) by referring to device information 1d which indicates repayment capability of each of the plurality of automatic transaction devices (A)-(C); and a notification part 1c which notifies the automatic transaction device extracted by the extraction part 1b to the automatic transaction device to which the repayment request amount is inputted among the plurality of the automatic transaction devices (A)-(C).

Description

  This case relates to an automatic transaction system, a management device, an automatic transaction method, and an automatic transaction control program.

  In an automated transaction machine (ATM) installed in a financial institution's store, retail store, etc., in a refund transaction, for example, the cash stored in the device is insufficient, and the refund amount desired by the user is If the amount exceeds the refundable amount of the device, the transaction will be canceled.

  In this case, the user needs to move to another automatic transaction apparatus installed in the same store or in another facility. On the other hand, in order to support the use of the automatic transaction apparatus by the user, a method of guiding another automatic transaction apparatus that can be used by the automatic transaction apparatus in which the transaction is stopped is conceivable.

  For example, if the use of an automatic transaction device becomes unavailable due to a failure or out of cash, another automatic transaction that can be used in another place installed on the display unit of the automatic transaction device that has become unavailable There is a technique for displaying a guidance screen of an apparatus.

Japanese Patent Laid-Open No. 11-242770 JP 2010-72975 A

  However, in the method of simply guiding another automatic transaction apparatus that can be used, even if the user tries the refund transaction again in the automatic transaction apparatus that is the guide destination, the refund amount desired by the user is the amount that can be refunded by the apparatus. If it exceeds, the transaction will be canceled again. In this case, the user needs to find another automatic transaction apparatus.

  In view of such a point, it is an object of the disclosed automatic transaction system, management device, automatic transaction method, and automatic transaction control program to improve support capability for supporting the use of an automatic transaction device by a user.

In order to achieve the above object, the following automatic transaction system, management device, automatic transaction method, and automatic transaction control program are provided.
This automatic transaction system includes a plurality of automatic transaction devices and a management device connected to the plurality of automatic transaction devices, the management device refers to device information indicating a refund capability for each of the plurality of automatic transaction devices, An automatic transaction device capable of reimbursing the desired refund amount input to one of the multiple automatic transaction devices, an extraction unit for extracting the multiple automatic transaction devices, and an automatic transaction device extracted by the extraction unit, A notifying unit for notifying the automatic transaction apparatus to which the desired withdrawal amount is input.

  In addition, the management device is connected to a plurality of automatic transaction devices, refers to device information indicating a withdrawal capability for each of the plurality of automatic transaction devices, and stores the desired refund amount input to any of the plurality of automatic transaction devices. An automatic transaction apparatus that extracts an automatic transaction apparatus that can be reimbursed from a plurality of automatic transaction apparatuses, and an automatic transaction apparatus that is extracted by the extraction section and that is input with a desired refund amount among a plurality of automatic transaction apparatuses And a notification unit for notifying to.

  The automatic transaction method is an automatic transaction method executed by a system including a plurality of automatic transaction apparatuses and a management apparatus connected to the plurality of automatic transaction apparatuses, and shows a payout capability for each of the plurality of automatic transaction apparatuses. Access to the device information and refer to the device information to extract and extract the automatic transaction device that can refund the desired refund amount entered in any of the multiple automatic transaction devices. The automatic transaction apparatus is notified to the automatic transaction apparatus in which the desired withdrawal amount is inputted among the plurality of automatic transaction apparatuses.

  The automatic transaction control program is a program for controlling a plurality of automatic transaction apparatuses and a management apparatus connected to the plurality of automatic transaction apparatuses, and shows a computer with a payout capability for each of the plurality of automatic transaction apparatuses. Access to the information, refer to the device information, extracted the automatic transaction device that can be refunded the desired refund amount entered in any of the multiple automatic transaction devices from the multiple automatic transaction devices, extracted The automatic transaction apparatus is caused to execute a process of notifying an automatic transaction apparatus to which the desired amount of withdrawal is input among a plurality of automatic transaction apparatuses.

  According to the disclosed automatic transaction system, management apparatus, automatic transaction method, and automatic transaction control program, it is possible to improve the support capability for supporting the use of the automatic transaction apparatus by the user.

It is a figure which shows an example of the automatic transaction system which concerns on 1st Embodiment. It is a figure which shows an example of the automatic transaction system which concerns on 2nd Embodiment. It is a figure which shows an example of the hardware of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a figure which shows an example of the hardware of the assistance server which concerns on 2nd Embodiment. It is a figure which shows an example of the function of the automatic transaction system which concerns on 2nd Embodiment. It is a figure which shows an example of the apparatus information stored in the apparatus information storage part which concerns on 2nd Embodiment. It is a figure which shows an example of the transaction information stored in the transaction information storage part which concerns on 2nd Embodiment. It is a figure which shows an example of the message | telegram which concerns on 2nd Embodiment. It is a figure which shows an example of the message | telegram which concerns on 2nd Embodiment. It is a figure which shows an example of the message | telegram which concerns on 2nd Embodiment. It is a flowchart which shows an example of the update procedure of the apparatus information which concerns on 2nd Embodiment. It is a flowchart which shows an example of the procedure of the guidance process which concerns on 2nd Embodiment. It is a flowchart which shows an example of the procedure of the guidance process which concerns on 2nd Embodiment. It is a flowchart which shows an example of the procedure of the guidance process which concerns on 2nd Embodiment. It is a flowchart which shows an example of the procedure of the guidance process which concerns on 2nd Embodiment. It is a figure which shows an example of the transition of the display screen of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a figure which shows an example of the transition of the display screen of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a figure which shows an example of the transition of the display screen of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a figure which shows an example of the statement slip concerning 2nd Embodiment. It is a flowchart which shows an example of the procedure of the reservation transaction which concerns on 2nd Embodiment. It is a flowchart which shows an example of the procedure of the reservation transaction which concerns on 2nd Embodiment. It is a flowchart which shows an example of the procedure of the reservation transaction which concerns on 2nd Embodiment. It is a figure which shows an example of the transition of the display screen of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a figure which shows an example of the transition of the display screen of the automatic transaction apparatus which concerns on 2nd Embodiment. It is a figure which shows an example of the transition of the display screen of the automatic transaction apparatus which concerns on 2nd Embodiment.

Hereinafter, embodiments will be described with reference to the drawings.
[First Embodiment]
FIG. 1 is a diagram illustrating an example of an automatic transaction system according to the first embodiment.

  The automatic transaction system 1 is, for example, an automatic transaction apparatus (A) to (C)... Installed in the same store or another store, and a management apparatus connected to the automatic transaction apparatuses (A) to (C). 1a. The management device 1a includes an extraction unit 1b and a notification unit 1c.

  The extraction unit 1b refers to the device information 1d stored inside or outside the management device 1a, and can refund the desired refund amount input to any of the automatic transaction devices (A) to (C). Automatic transaction devices are extracted from the automatic transaction devices (A) to (C). The device information 1d indicates the payout capability for each of the automatic transaction devices (A) to (C). The refund ability is, for example, the number of bills that can be refunded, the amount that can be refunded, and the like.

The notification unit 1c notifies the automatic transaction apparatus extracted by the extraction unit 1b to the automatic transaction apparatus in which the desired amount of refund is input among the automatic transaction apparatuses (A) to (C).
Next, the operation of the automatic transaction system 1 will be described.

  In any one of the automatic transaction apparatuses (A) to (C)..., When the user requests a refund amount, and the refund request amount exceeds the refundable amount of the apparatus, the extraction unit 1b first , Device information 1d is accessed.

  Next, with reference to the device information 1d, the extraction unit 1b refers to an automatic transaction device capable of refunding the desired refund amount input to any of the automatic transaction devices (A) to (C). Extract from (A) to (C).

  Next, the notification unit 1c notifies the automatic transaction apparatus extracted by the extraction unit 1b to the automatic transaction apparatus in which the desired amount of refund is input among the automatic transaction apparatuses (A) to (C). Then, the automatic transaction apparatus to which the desired refund amount is input notifies the user of, for example, screen display of the automatic transaction apparatus guidance information notified from the notification unit 1c.

  Thus, in the automatic transaction system 1, the user can be guided to an automatic transaction apparatus that can refund the refund amount desired by the user. For this reason, in the automatic transaction apparatus of a guidance destination, possibility that a refund transaction will be canceled again can be reduced.

[Second Embodiment]
Next, an automatic transaction system according to a second embodiment will be described.
FIG. 2 is a diagram illustrating an example of an automatic transaction system according to the second embodiment.

  The automatic transaction system 10 includes an automatic transaction apparatus, a host apparatus 11, and a support server 100 installed in branches (A), (B). Each branch (A), (B)... Is provided with one or more automatic transaction apparatuses. Each automatic transaction apparatus, the host apparatus 11, and the support server 100 are connected to each other via a network 12.

  Each automatic transaction apparatus requests the host apparatus 11 to perform financial transaction processing such as deposit, refund, transfer, and transfer in accordance with a user operation. Moreover, each automatic transaction apparatus requests | requires the acquisition of the guidance information which guides another automatic transaction apparatus to a user from the support server 100 as needed.

  The host device 11 is installed, for example, in a financial institution center, has management information for managing user accounts, etc., and performs financial transaction processing in response to a request for financial transaction processing from each automatic transaction device. Run. The support server 100 is installed, for example, at the center of a financial institution, and generates guidance information in response to a request for obtaining guidance information from each automatic transaction apparatus, and transmits it to the requesting automatic transaction apparatus.

Next, the hardware of an automatic transaction apparatus will be described.
FIG. 3 is a diagram illustrating an example of hardware of the automatic transaction apparatus according to the second embodiment. The automatic transaction apparatus 200 represents an automatic transaction apparatus installed in each of the branches (A), (B).

  The entire automatic transaction apparatus 200 is controlled by a CPU (Central Processing Unit) 201. A memory 202 and a plurality of peripheral devices are connected to the CPU 201. The memory 202 is used as a main storage device of the automatic transaction apparatus 200.

  The memory 202 temporarily stores at least part of an OS (Operating System) program and application programs to be executed by the CPU 201. The memory 202 stores various information necessary for processing by the CPU 201.

  Peripheral devices connected to the CPU 201 include a display 203, a touch panel 204, a key input device 205, a receiver 206, a voice guidance machine 207, a communication interface 208, a bankbook unit 209, a banknote unit 210, There are a card unit 211, a statement slip unit 212, a staff operation unit 213, and a power source 214.

  The display 203 displays an image according to a command from the CPU 201. The touch panel 204 is disposed above the display 203, receives an input by touch, and transmits a signal to the CPU 201. Here, the image displayed on the display 203 passes through the touch panel 204 and is visually recognized by the user. When the user touches the touch panel 204, a transaction is selected, and an amount and a password are input.

  The key input device 205 accepts an input by pressing and transmits a signal to the CPU 201. When the user presses the key input device 205, an amount and a password are input. The key input device 205 is supplementarily used as input means, for example.

  The handset 206 and the voice guidance machine 207 generate voices in accordance with instructions from the CPU 201. The handset 206 is provided for a visually impaired person, for example. The communication interface 208 transmits / receives information to / from other computers or communication devices via the network 12 in accordance with instructions from the CPU 201.

  The passbook unit 209 performs entry / exit of the passbook and printing on the passbook in accordance with instructions from the CPU 201. The banknote unit 210 performs taking in / out, counting, and storing of banknotes in accordance with instructions from the CPU 201.

  The card unit 211 has an IC (Integrated Circuit) card reader 211a and an MS (Magnetic Stripe) card reader 211b. The card unit 211 takes in and out the IC card and the MS card in accordance with a command from the CPU 201. The IC card reader 211a reads information stored in the IC card in accordance with a command from the CPU 201. The MS card reader 211b reads information stored in the MS card in accordance with a command from the CPU 201.

  The statement slip unit 212 prints on the statement slip and discharges the statement slip according to a command from the CPU 201. The clerk operation unit 213 includes, for example, an input device, and transmits a signal to the CPU 201 when receiving an input. The power source 214 supplies power to each peripheral device connected to the CPU 201 in accordance with a command from the CPU 201.

Next, the hardware of the support server 100 will be described.
FIG. 4 is a diagram illustrating an example of hardware of the support server according to the second embodiment.
The entire support server 100 is controlled by the CPU 101. A RAM (Random Access Memory) 102 and a plurality of peripheral devices are connected to the CPU 101 via a bus 108.

  The RAM 102 is used as a main storage device of the support server 100. The RAM 102 temporarily stores at least a part of OS programs and application programs to be executed by the CPU 101. The RAM 102 stores various information necessary for processing by the CPU 101.

  Peripheral devices connected to the bus 108 include a hard disk drive (HDD) 103, a graphic processing device 104, an input interface 105, an optical drive device 106, and a communication interface 107.

  The HDD 103 magnetically writes information to and reads information from a built-in disk. The HDD 103 is used as a secondary storage device of the support server 100. The HDD 103 stores an OS program, application programs, and various types of information. Note that a semiconductor storage device such as a flash memory can also be used as the secondary storage device.

  A monitor 104 a is connected to the graphic processing device 104. The graphic processing device 104 displays an image on the screen of the monitor 104a in accordance with a command from the CPU 101. Examples of the monitor 104a include a display device using a CRT (Cathode Ray Tube) and a liquid crystal display device.

  A keyboard 105 a and a mouse 105 b are connected to the input interface 105. The input interface 105 transmits signals sent from the keyboard 105a and the mouse 105b to the CPU 101. Note that the mouse 105b is an example of a pointing device, and other pointing devices can also be used. Examples of other pointing devices include a touch panel, a tablet, a touch pad, and a trackball.

  The optical drive device 106 reads information recorded on the optical disk 106a using laser light or the like. The optical disk 106a is a portable recording medium on which information is recorded so that it can be read by reflection of light. The optical disk 106a includes a DVD (Digital Versatile Disc), a DVD-RAM, a CD-ROM (Compact Disc Read Only Memory), a CD-R (Recordable) / RW (ReWritable), and the like.

  The communication interface 107 is connected to the network 12. The communication interface 107 transmits and receives information to and from other computers or communication devices via the network 12.

  With the hardware configuration described above, the processing functions of the second embodiment can be realized. Although FIG. 4 shows the hardware configuration of the support server 100, the host device 11 has the same hardware configuration.

Next, functions of the automatic transaction system 10 will be described.
FIG. 5 is a diagram illustrating an example of functions of the automatic transaction system according to the second embodiment.
Each automatic transaction apparatus connected to the network 12 has a control unit 200 a connected to the network 12. The control unit 200a includes a display 203, a touch panel 204, a key input device 205, a receiver 206, a voice guidance machine 207, a communication interface 208, a bankbook unit 209, a banknote unit 210, a card unit 211, a specification, The vote unit 212 is controlled.

  In addition, the control unit 200a stores an in-device banknote notification message for notifying the number of banknotes stored in the automatic transaction apparatus, an inquiry request message for requesting an inquiry from another automatic transaction apparatus, and the support server 100. A transaction information acquisition message for requesting acquisition of transaction information is generated and transmitted to the support server 100.

  In addition, the control unit 200a generates a confirmation notification message for notifying the selection result of the automatic transaction apparatus for which guidance is desired with respect to the inquiry result received from the support server 100 and the contents of the transaction accepted by the automatic transaction apparatus. Send to server 100. In addition, the control unit 200 a generates an original book update request message that requests an update of original book information for managing transactions held by the host device 11, and transmits the generated request to the host device 11.

  The support server 100 includes a server control unit 111, a device information storage unit 112, a transaction information storage unit 113, and a map information storage unit 114 connected to the network 12. In the device information storage unit 112, for every automatic transaction apparatus connected to the network 12, information indicating the position where the automatic transaction apparatus is installed and the number of banknotes stored in the automatic transaction apparatus are stored. Stored.

  In the transaction information storage unit 113, for each transaction for which a guidance process for guiding another automatic transaction apparatus is performed, the contents of the transaction, information indicating the position where the automatic transaction apparatus of the guidance destination is installed, The one-time password issued to the user is stored. The map information storage unit 114 stores map information indicating the installation position of the automatic transaction apparatus for every automatic transaction apparatus connected to the network 12.

  The server control unit 111 updates the number of banknotes stored in the device information storage unit 112 based on the in-device banknote notification message or the confirmation notification message received from the control unit 200a of each automatic transaction apparatus. In addition, the server control unit 111 extracts the automatic transaction apparatus of the guidance destination by referring to the information stored in the apparatus information storage unit 112 based on the inquiry request message received from the control unit 200a of each automatic transaction apparatus. To do. And the server control part 111 produces | generates the inquiry request response message which notifies the extracted automatic transaction apparatus, and transmits to the automatic transaction apparatus of the transmission origin of an inquiry request message.

  The server control unit 111 refers to the map information stored in the map information storage unit 114 and calculates the distance between the automatic transaction apparatuses. In addition, the server control unit 111 stores transaction information based on the confirmation notification message received from the control unit 200a of each automatic transaction apparatus and information indicating the position where the automatic transaction apparatus of the guidance destination is installed. Stored in the unit 113.

  In addition, the server control unit 111 issues a one-time password in response to the confirmation notification message received from the control unit 200a of each automatic transaction apparatus, and stores the issued one-time password in the transaction information storage unit 113. And the server control part 111 produces | generates a transaction reservation permission message | telegram based on the issued one-time password, and transmits it to the automatic transaction apparatus of the transmission origin of a confirmation notification message | telegram.

  Moreover, the server control part 111 extracts the information regarding the applicable transaction from the transaction information storage part 113 based on the transaction information acquisition message received from the control part 200a of each automatic transaction apparatus, and based on the extracted information. The transaction information response message is generated and transmitted to the automatic transaction apparatus that is the transmission source of the transaction information acquisition message.

  The host device 11 includes a host control unit 11a connected to the network 12 and an original book information storage unit 11b. The original book information storage unit 11b stores original book information for managing transactions.

  The host control unit 11a updates the ledger information stored in the ledger information storage unit 11b based on the ledger update request message received from the control unit 200a of each automatic transaction apparatus. Further, the host control unit 11a generates a ledger update request message based on the ledger update request message received from the control unit 200a of each automatic transaction apparatus, and transmits it to the automatic transaction apparatus that is the transmission source of the ledger update request message.

FIG. 6 is a diagram illustrating an example of the device information stored in the device information storage unit according to the second embodiment.
The device information 112a includes, for each automatic transaction device connected to the network 12, a branch number (branch number) where the automatic transaction device is installed, installation information indicating an installation position in the branch, and automatic information. Number of 10,000 yen tickets (number of 10,000 yen tickets stored) and number of thousand yen tickets (number of thousand yen tickets stored) in the transaction device, and the address of the branch where the automatic transaction device is installed (installation address) And are stored.

  Here, the number of stored 000-yen coupons and the number of stored 1,000-yen coupons are updated by the server control unit 111 based on the in-device bill notification message or the confirmation notification message received from the control unit 200a of each automatic transaction apparatus.

FIG. 7 is a diagram illustrating an example of transaction information stored in the transaction information storage unit according to the second embodiment.
The transaction information 113a includes, for each transaction for which guidance processing for guiding another automatic transaction apparatus has been performed, the number of 10,000 yen tickets (number of 10,000 yen transactions) and the number of thousand yen tickets (thousand yen transactions) Number), transaction type (transaction type), branch number (branch number in the card) and account number (account number in the card) stored in the user's IC card or MS card, and automatic transaction of the guide The name of the branch where the device is installed (guidance destination branch name), the installation information (guidance destination branch installation information) indicating the installation location of the automatic transaction device of the guidance destination in the branch, and issued for the transaction A one-time password is stored.

  Here, the number of 10,000 yen coupon transactions, the number of thousand yen coupon transactions, the transaction type, the branch number in the card, the account number in the card, the name of the guidance destination branch, and the guidance destination branch setting information are the control unit 200a of each automatic transaction device. Is stored by the server control unit 111 based on the confirmation notification message received from the server. The one-time password is issued and stored by the control unit 200a.

8-10 is a figure which shows an example of the message | telegram which concerns on 2nd Embodiment.
As shown in FIG. 8A, the in-device banknote notification message includes device information and banknote storage information. The device information includes a branch number (branch number) in which the automatic transaction apparatus is installed and installation information indicating an installation position in the branch. The banknote storage information includes the number of 10,000 yen tickets (the number of stored 10,000 yen tickets) and the number of thousand yen tickets (the number of stored thousand yen tickets) stored in the automatic transaction apparatus.

  Here, the branch number and the installation information are held in advance by the control unit 200a. Further, the number of stored 10,000 yen tickets and the number of stored 1000 yen tickets are acquired by the control unit 200a accessing the banknote unit 210.

  As shown in FIG. 8B, the inquiry request message includes device information, transaction information, and user information. The device information includes a branch number (branch number) in which the automatic transaction apparatus is installed and installation information indicating an installation position in the branch.

  The transaction information includes the number of ten thousand yen tickets (number of ten thousand yen transactions) and the number of thousand yen tickets (thousand yen ticket transactions) required for transactions accepted by the automatic transaction apparatus. The user information includes a branch number (in-card branch number) and an account number (in-card account number) stored in the user's IC card or MS card inserted in the automatic transaction apparatus.

Here, the 10,000 yen transaction number and the 1000 yen transaction number are obtained by the control unit 200a calculating based on the transaction amount input by the user.
As shown in FIG. 8C, the inquiry request response message includes the number of guidance destination branch lists corresponding to the number of guidance automatic transaction apparatuses. Each guide branch list includes the name of the branch where the automatic transaction apparatus of the guide is installed (guide branch name), installation information indicating the installation position in the branch (guide branch setting information), and branch And map information indicating the position of.

  Here, the guidance destination branch name, the guidance destination branch installation information, and the map information are based on the device information stored in the device information storage unit 112 and the map information stored in the map information storage unit 114. Generated.

  As shown in FIG. 9A, the confirmation notification message includes device information, transaction information, user information, and guidance branch information. The device information includes a branch number (branch number) in which the automatic transaction apparatus is installed and installation information indicating an installation position in the branch. The transaction information includes the number of 10,000-yen tickets required for transactions accepted by the automatic transaction apparatus (number of 10,000-yen transactions), the number of thousand-yen tickets (thousand-yen ticket transactions), and the transaction type (transaction type). included.

  The user information includes a branch number (in-card branch number) and an account number (in-card account number) stored in the user's IC card or MS card inserted in the automatic transaction apparatus. The guidance destination branch information includes the name of the branch where the automatic transaction apparatus of the guidance destination is installed (guidance destination branch name) and the installation information indicating the installation position in the branch (guidance destination branch installation information). .

Here, the guidance destination branch name and the guidance destination branch installation information are generated based on the inquiry request response message received from the server control unit 111 of the support server 100.
As shown in FIG. 9B, the transaction reservation permission message includes primary information including a one-time password. The one-time password is issued by the server control unit 111.

  As shown in FIG. 9C, the transaction information acquisition message includes device information, user information, and primary information. The device information includes a branch number (branch number) in which the automatic transaction apparatus is installed and installation information indicating an installation position in the branch.

  The user information includes the branch number (branch number in the card) and account number (account number in the card) stored in the user's IC card or MS card inserted in the automatic transaction device, and the automatic transaction device. The type of transaction accepted is included. The temporary information includes a one-time password. Here, the one-time password is generated based on the password input to the automatic transaction apparatus by the user.

  The transaction information response message includes transaction information as shown in FIG. The transaction information includes the number of 10,000-yen tickets required for transactions accepted by the automatic transaction apparatus (number of 10,000-yen transactions), the number of thousand-yen tickets (thousand-yen ticket transactions), and the transaction type (transaction type). included.

  As shown in FIG. 10B, the original book update request message includes user information and transaction information. The user information includes the branch number (branch number in the card) and account number (account number in the card) stored in the user's IC card or MS card inserted in the automatic transaction device, and the automatic transaction device. The type of transaction accepted is included. The transaction information includes the number of ten thousand yen tickets (number of ten thousand yen transactions) and the number of thousand yen tickets (thousand yen ticket transactions) required for transactions accepted by the automatic transaction apparatus.

  As shown in FIG. 10C, the original book update permission message includes user information. The user information includes the branch number (branch number in the card) and account number (account number in the card) stored in the user's IC card or MS card inserted in the automatic transaction device, and the automatic transaction device. The type of transaction accepted is included. Here, the branch number in the card, the account number in the card, and the transaction type are generated based on the ledger update request message received from the control unit 200a of each automatic transaction apparatus.

Next, a procedure for updating the device information stored in the device information storage unit 112 will be described.
FIG. 11 is a flowchart illustrating an example of an apparatus information update procedure according to the second embodiment. The process shown in FIG. 11 is started when each automatic transaction apparatus is activated or when the number of banknotes stored in each automatic transaction apparatus is changed.

[Step S11] The control unit 200a of the automatic transaction apparatus accesses the banknote unit 210, and acquires the number of banknotes (10,000 yen and 1,000 yen tickets) stored in the automatic transaction apparatus.
[Step S12] The control unit 200a generates an in-device banknote notification message based on the acquired number of banknotes. That is, the acquired number of banknotes is reflected in the number of stored 10,000 yen bills and the number of thousand yen bills stored in the bill notification message in the apparatus.

[Step S13] The control unit 200a transmits the generated in-device bank note notification message to the server control unit 111 of the support server 100.
[Step S14] Based on the received 10,000 yen bill storage number and thousand yen bill storage number of the in-device bank note notification message, the server control unit 111 stores the corresponding automatic transaction device stored in the device information storage unit 112. The number of stored yen coupons and the number of stored thousand yen tickets are updated, and the process ends.

Next, another automatic transaction apparatus guidance procedure will be described.
12 to 15 are flowcharts illustrating an example of a procedure of guidance processing according to the second embodiment. It is assumed that device information is stored in advance in the device information storage unit 112 of the support server 100.

  [Step S21] The control unit 200a of the automatic transaction apparatus displays a transaction selection screen on the display 203. Keys indicating various transactions are displayed on the transaction selection screen. Accordingly, the user touches the key of the desired transaction.

  [Step S22] The control unit 200a determines whether the key touched by the user is “refund”. When it is “refund”, the control unit 200a advances the process to step S23. If it is not “refund”, the control unit 200a ends the process after executing another transaction in which the key is touched by the user.

  [Step S23] The control unit 200a displays on the display 203 a card insertion screen that prompts the user to insert a card. In accordance with this, the user inserts the IC card or MS card that he / she has into the automatic transaction apparatus.

  [Step S24] The control unit 200a determines whether an IC card or MS card has been inserted into the automatic transaction apparatus by the user. When the IC card or the MS card is inserted, the control unit 200a advances the process to step S25. When the IC card or the MS card is not inserted, the control unit 200a returns the process to step S21.

  [Step S25] The control unit 200a reads and stores information stored in the IC card or MS card inserted by the user using the IC card reader 211a or the MS card reader 211b.

  [Step S26] The control unit 200a determines whether the IC card or the MS card inserted by the user is valid based on the read information. If it is valid, the controller 200a advances the process to step S27. If it is not valid, the controller 200a advances the process to step S29.

  [Step S27] The control unit 200a displays on the display 203 a password input screen for prompting the user to input the password. In accordance with this, the user inputs the personal identification number using the touch panel 204 or the key input device 205.

  [Step S28] The control unit 200a determines whether a password has been input by the user. When the personal identification number is input, the control unit 200a advances the process to step S30. When the personal identification number is not input, the control unit 200a advances the process to step S29.

[Step S29] The control unit 200a returns the IC card or MS card inserted by the user to the user and returns the process to step S21.
[Step S30] The control unit 200a accesses the banknote unit 210 and acquires the number of banknotes (10,000 yen and 1000 yen tickets) stored in the automatic transaction apparatus.

  [Step S31] The control unit 200a displays on the display 203 an amount input screen that prompts the user to input the amount desired to be refunded. In accordance with this, the user inputs the desired refund amount using the touch panel 204 or the key input device 205. In addition, on the amount input screen, a “transaction reservation” key for requesting guidance for another automatic transaction apparatus and reservation for the transaction is displayed.

  [Step S32] The control unit 200a determines whether or not an amount has been input by the user. When the amount is input, the control unit 200a advances the process to step S33. When the amount is not input, the control unit 200a advances the process to step S29.

[Step S33] The control unit 200a compares the amount of money input by the user with the number of acquired banknotes.
[Step S34] The control unit 200a determines whether a refund is possible based on the comparison result. When the refund is possible, that is, when the acquired number of banknotes is sufficient to refund the input amount, the control unit 200a advances the process to step S35. When the refund cannot be made, that is, when the acquired number of banknotes is insufficient to refund the input amount, the control unit 200a advances the process to step S36.

[Step S35] The control unit 200a executes a refund transaction for the input amount and ends the process.
[Step S36] The control unit 200a determines whether or not the “transaction reservation” key has been touched by the user. When the “transaction reservation” key is touched, the control unit 200a advances the process to step S37. When the “transaction reservation” key is not touched, the control unit 200a advances the process to step S29.

  [Step S37] The control unit 200a calculates the number of banknotes necessary for refunding the amount input by the user, and generates an inquiry request message based on the calculated number of banknotes. That is, the calculated number of banknotes is reflected in the number of thousand yen coupon transactions and the number of thousand yen coupon transactions in the inquiry request message.

[Step S38] The control unit 200a transmits the generated inquiry request message to the server control unit 111 of the support server 100, and the process proceeds to steps S39 and S40.
[Step S39] The control unit 200a displays a transmission / reception screen on the display 203.

  [Step S40] The server control unit 111 refers to the device information stored in the device information storage unit 112, and the number of thousand yen coupon transactions and the thousand yen of the inquiry request message received from the control unit 200a of each automatic transaction device An automatic transaction apparatus capable of refunding the number of ticket transactions is extracted, and apparatus information of the extracted automatic transaction apparatus is acquired from the apparatus information storage unit 112.

  [Step S41] The server control unit 111 acquires the map information of the branch where the extracted automatic transaction apparatus is installed from the map information storage unit 114. The map information can be acquired based on, for example, an installation address included in the acquired device information.

  [Step S42] The distance from the branch where the automatic transaction apparatus that is the source of the inquiry request message is installed to the branch where the extracted automatic transaction apparatus is installed based on the acquired map information. Is calculated.

[Step S43] The server control unit 111 prioritizes the extracted automatic transaction apparatus based on the calculated distance. For example, the shorter the distance, the higher the priority.
[Step S44] Based on the acquired device information and map information, the server control unit 111 generates an inquiry request response message including the extracted guidance destination branch list for each automatic transaction device.

[Step S45] The server control unit 111 transmits the generated inquiry request response message to the control unit 200a of the automatic transaction apparatus that is the transmission source of the inquiry request message.
[Step S46] Based on the inquiry request response message received from the server control unit 111 of the support server 100, the control unit 200a generates a guidance screen showing a list of automatic transaction apparatuses as guidance destinations and displays the guidance screen on the display 203. Accordingly, the user selects an automatic transaction apparatus for which guidance is desired. An automatic transaction apparatus having a high priority is displayed at the top of the list.

  [Step S47] The controller 200a determines whether or not the user has selected an automatic transaction apparatus. If there is a selection, the control unit 200a advances the process to step S48. When there is no selection, the control unit 200a advances the process to step S29.

  [Step S48] The control unit 200a generates a confirmation notification message including guidance branch information for the automatic transaction apparatus selected by the user based on the inquiry request response message received from the server control unit 111.

[Step S49] The control unit 200a transmits the generated confirmation notification message to the server control unit 111 of the support server 100, and the process proceeds to steps S50 and S51.
[Step S50] The control unit 200a displays a transmission / reception screen on the display 203.

  [Step S51] The transaction information, the user information, and the guidance branch information included in the confirmation notification message received by the server control unit 111 of the support server 100 from the control unit 200a of the automatic transaction apparatus are converted into transaction information. Store in the storage unit 113.

  [Step S52] The server control unit 111 accesses the device information stored in the device information storage unit 112, and the automatic transaction device is identified by the guidance branch information included in the received confirmation notification message. The number of tickets stored and the number of tickets stored in a thousand yen ticket are subtracted by the number of transactions of a thousand yen ticket and the number of thousand yen tickets included in the received confirmation notification message.

[Step S53] The server control unit 111 issues a one-time password.
[Step S54] The server control unit 111 stores the issued one-time password in the transaction information storage unit 113.

[Step S55] The server control unit 111 generates a transaction reservation permission message including the issued one-time password.
[Step S56] The server control unit 111 transmits the generated transaction reservation permission message to the control unit 200a of the automatic transaction apparatus that is the transmission source of the confirmation notification message.

  [Step S57] The control unit 200a of the automatic transaction apparatus displays a password output screen indicating the one-time password included in the transaction reservation permission message received from the server control unit 111 of the support server 100 on the display 203. Accordingly, the user refrains from the displayed one-time password.

[Step S58] The control unit 200a prints information indicating the location of the automatic transaction apparatus selected by the user on the statement slip.
[Step S59] The control unit 200a displays a return screen indicating the return of the card and the statement slip on the display 203.

[Step S60] The control unit 200a returns the IC card or MS card inserted by the user and the printed statement slip and ends the process.
Next, the state of the display screen of the automatic transaction apparatus in the guidance process of another automatic transaction apparatus will be described.

FIGS. 16-18 is a figure which shows an example of the transition of the display screen of the automatic transaction apparatus which concerns on 2nd Embodiment.
In the initial state, as shown in the state 1, the display 203 includes keys indicating various transactions (“deposit” key 221a, “refund” key 221b, “balance inquiry” key 221c, “fixed amount” key 221d, and A transaction selection screen 221 including a “transfer” key 221e), a language selection key 221f, and a “reservation transaction” key 221g for requesting a reservation transaction is displayed. When the “refund” key 221b is touched by the user, as shown in state 2, the display 203 displays a card insertion screen 222 that prompts the user to insert a card or a passbook.

  When the user inserts the IC card or the MS card into the automatic transaction apparatus, as shown in state 3, the display 203 displays a password input screen 223 that prompts the user to input the password. The password input screen 223 includes a numeric keypad 223a.

  When the password is input by the user, as shown in the state 4, the display 203 displays an amount input screen 224 that prompts the user to input the amount of money desired to be refunded. The amount input screen 224 includes a payable number 224a in the automatic transaction apparatus being operated, a “transaction reservation” key 224b for requesting guidance for another automatic transaction apparatus and transaction reservation, and a numeric keypad 224c. .

  Here, when the user determines that the desired amount cannot be refunded with the refundable number of sheets 224a, the user touches the “transaction reservation” key 224b. Then, as shown in state 5, a transmission / reception screen 225 is displayed on the display 203.

  Thereafter, as shown in state 6, a guidance screen 226 showing a list of guidance automatic transaction apparatuses is displayed on the display 203. The guidance screen 226 includes a store name 226a in which automatic transaction is installed, an installation location 226b in the store, and map information 226c for each automatic transaction apparatus as a guidance destination. The map information 226c is displayed enlarged when the “browse” key 226e is touched. The guidance screen 226 includes a selection key 226d for selecting an automatic transaction apparatus.

Here, the user touches the selection key 226d of the automatic transaction apparatus for which guidance is desired. Then, as shown in state 7, a transmission / reception screen 227 is displayed on the display 203.
Thereafter, as shown in state 8, a password output screen 228 including the one-time password 228a is displayed on the display 203. Thereafter, as shown in state 9, a return screen 229 indicating the return of the card and the statement slip is displayed on the display 203.

Next, description slips output by the automatic transaction apparatus will be described.
FIG. 19 is a diagram illustrating an example of a statement slip according to the second embodiment.
The statement slip 231 includes a use date (use date), a transaction name (transaction name), a branch number and an account number stored in the user's IC card or MS card, and an automatic transaction apparatus as a guide destination. The name of the branch in which is installed (name of the branch office to be guided), the installation information indicating the installation position in the branch, and the map information of the branch are printed.

Next, the procedure of the reservation transaction in the automatic transaction apparatus at the guidance destination will be described.
20-22 is a flowchart which shows an example of the procedure of the reservation transaction which concerns on 2nd Embodiment. Before the processes shown in FIGS. 20 to 22 are started, the user has made a transaction reservation procedure in another automatic transaction apparatus (automatic transaction apparatus as a guide), and the support server 100 It is assumed that the transaction information storage unit 113 stores transaction information at that time.

  [Step S71] The control unit 200a of the automatic transaction apparatus displays a transaction selection screen on the display 203. On the transaction selection screen, a key indicating various transactions and a reservation transaction key are displayed. Accordingly, the user touches the key of the desired transaction or the reservation transaction key.

  [Step S72] The control unit 200a determines whether the key touched by the user is a “reservation transaction”. In the case of “reservation transaction”, the control unit 200a advances the process to step S73. When it is not “reservation transaction”, the control unit 200a ends the process after executing the transaction in which the key is touched by the user.

  [Step S73] The control unit 200a displays on the display 203 a card insertion screen that prompts the user to insert a card. In accordance with this, the user inserts the IC card or MS card that he / she has into the automatic transaction apparatus.

  [Step S74] The control unit 200a determines whether an IC card or MS card has been inserted into the automatic transaction apparatus by the user. When the IC card or the MS card is inserted, the control unit 200a advances the process to step S75. When the IC card or the MS card is not inserted, the control unit 200a returns the process to step S71.

  [Step S75] The control unit 200a reads and stores information stored in the IC card or MS card inserted by the user using the IC card reader 211a or the MS card reader 211b.

  [Step S76] The control unit 200a determines whether the IC card or the MS card inserted by the user is valid based on the read information. If it is valid, the controller 200a advances the process to step S77. If it is not valid, the controller 200a advances the process to step S79.

  [Step S77] The control unit 200a displays a password input screen for prompting the user to input a password on the display 203. In accordance with this, the user inputs the personal identification number using the touch panel 204 or the key input device 205.

  [Step S78] The control unit 200a determines whether a password has been input by the user. When the personal identification number is input, the control unit 200a advances the process to step S80. When the personal identification number is not input, the control unit 200a advances the process to step S79.

[Step S79] The control unit 200a returns the IC card or MS card inserted by the user to the user, and returns the process to step S71.
[Step S80] The control unit 200a displays on the display 203 a password input screen that prompts the user to input a one-time password. In accordance with this, the user inputs the one-time password output from the automatic transaction apparatus as the guide source using the touch panel 204 or the key input device 205.

  [Step S81] The control unit 200a determines whether a one-time password has been input by the user. When the one-time password is input, the control unit 200a advances the process to step S82. When the one-time password is not input, the control unit 200a advances the process to step S79.

[Step S82] The control unit 200a generates a transaction information acquisition message including the one-time password input by the user.
[Step S83] The control unit 200a transmits the generated transaction information acquisition message to the server control unit 111 of the support server 100, and advances the processing to steps S84 and S85.

[Step S84] The control unit 200a displays a transmission / reception screen on the display 203.
[Step S85] The server control unit 111 accesses the transaction information storage unit 113, and the branch number in the card and the account number in the card are included in the transaction information acquisition message received from the control unit 200a of the automatic transaction apparatus. Determine whether there is transaction information that matches. When there exists applicable transaction information, the server control part 111 advances a process to step S86, after extracting applicable transaction information. If there is no corresponding transaction information, the server control unit 111 advances the process to step S87.

  [Step S86] The server control unit 111 determines whether or not the one-time password included in the extracted transaction information matches the one-time password included in the transaction information acquisition message received from the control unit 200a. . If they match, the server control unit 111 advances the process to step S88. If not, the server control unit 111 advances the process to step S87.

[Step S87] The server control unit 111 generates a refusal message for refusing to provide transaction information, and transmits it to the automatic transaction apparatus that is the transmission source of the transaction information acquisition message.
[Step S88] The server control unit 111 generates a transaction information response message including the extracted transaction information, transmits the transaction information response message to the automatic transaction apparatus that is the transmission source of the transaction information acquisition message, and advances the processing to steps S89 and S90.

[Step S89] The server control unit 111 deletes the extracted transaction information from the transaction information storage unit 113.
[Step S90] The control unit 200a of the automatic transaction apparatus determines whether or not a rejection message has been received from the server control unit 111 of the support server 100. If received, the control unit 200a advances the process to step S79. When not receiving, control part 200a advances processing to Step S91.

  [Step S91] The control unit 200a displays on the display 203 a confirmation screen that prompts the user to confirm transaction information. The confirmation screen includes transaction information included in the transaction information response message received from the server control unit 111 of the support server 100, a “confirm” key, and a “cancel” key. The user confirms the displayed transaction information and touches the “Confirm” key if he / she wishes to execute the transaction, or presses the “Cancel” key if he / she does not wish to execute the transaction. touch.

  [Step S92] The control unit 200a determines whether the “confirm” key has been touched by the user. When the “confirm” key is touched, the control unit 200a advances the process to step S93. If the “confirm” key is not touched, that is, if the “cancel” key is touched, the control unit 200a advances the process to step S79.

[Step S93] The control unit 200a generates a ledger update request message including transaction information included in the transaction information response message received from the server control unit 111 of the support server 100.
[Step S94] The control unit 200a transmits the generated original book update request message to the host control unit 11a of the host device 11, and advances the processing to steps S95 and S96.

[Step S95] The control unit 200a displays a transmission / reception screen on the display 203.
[Step S96] The host control unit 11a of the host device 11 accesses the original book information storage unit 11b, and based on the transaction information included in the original book update request message received from the control unit 200a of the automatic transaction device, the original book information Update.

[Step S97] The host control unit 11a generates a ledger update permission message based on the user information included in the ledger update request message received from the control unit 200a of the automatic transaction apparatus.
[Step S98] The host control unit 11a transmits the generated original book update permission message to the automatic transaction apparatus that is the transmission source of the original book update request message.

  [Step S99] The control unit 200a of the automatic transaction apparatus accesses the banknote unit 210, and the number of 000-yen transactions and the 1000-yen voucher included in the transaction information response message received from the server control unit 111 of the support server 100. Count 10,000 yen and 1,000 yen vouchers for the number of transactions.

[Step S100] The control unit 200a displays on the display 203 a return screen that prompts the user to return the cards and bills.
[Step S101] The control unit 200a returns the IC card or MS card inserted by the user and the counted banknotes, and ends the process.

Next, the state of the display screen in the reservation transaction of the automatic transaction apparatus as the guidance destination will be described.
23 to 25 are diagrams illustrating an example of transition of display screens of the automatic transaction apparatus according to the second embodiment.

  In the initial state, as shown in the state 11, the display 203 includes keys indicating various transactions ("deposit" key 241a, "refund" key 241b, "balance inquiry" key 241c, "fixed amount" key 241d, and A transaction selection screen 241 including a “transfer” key 241e), a language selection key 241f, and a “reservation transaction” key 241g for requesting a reservation transaction is displayed. When the “reservation transaction” key 241g is touched by the user, as shown in the state 12, a card insertion screen 242 that prompts the user to insert a card or a passbook is displayed on the display 203.

  When the user inserts an IC card or MS card into the automatic transaction apparatus, as shown in state 13, a password input screen 243 for prompting the user to input a password is displayed on the display 203. The personal identification number input screen 243 includes a numeric keypad 243a.

  When the password is input by the user, as shown in state 14, a password input screen 244 that prompts the user to input a one-time password is displayed on the display 203. The password input screen 244 includes a numeric keypad 244a. Accordingly, when the user inputs the one-time password output from the automatic transaction apparatus that is the guidance source, a transmission / reception screen 245 is displayed on the display 203 as shown in state 15.

  Thereafter, as shown in state 16, a confirmation screen 246 that prompts the user to confirm the transaction information is displayed on the display 203. The confirmation screen 246 includes a transaction type 246a, the number of bills 246b required for the transaction, a transaction amount 246c, a “cancel” key 246d, and a “confirm” key 246e. When the user confirms the displayed transaction information and wishes to execute the transaction, the user touches the “confirm” key 246e, and when the user does not wish to execute the transaction, the “cancel” key. Touch 246d.

  When the “confirm” key 246 e is touched by the user, a transmission / reception screen 247 is displayed on the display 203 as shown in a state 17. Thereafter, as shown in state 18, a return screen 248 indicating the return of the card and bill is displayed on the display 203.

  As described above, in the automatic transaction system 10, in the automatic transaction apparatus, when the banknote is insufficient and the refund transaction of the amount desired by the user cannot be executed, the refund amount desired by the user can be refunded. Another automated transaction device location is indicated to the user. For this reason, the user can execute a refund transaction of a desired amount with a high probability by moving to another guided automatic transaction apparatus and continuing the transaction.

  In addition, when the number of banknotes stored in the automatic transaction apparatus changes, the changed number is reflected in the device information stored in the device information storage unit 112. Therefore, it is possible to extract an automatic transaction apparatus capable of refunding the refund amount desired by the user based on the latest information, and to further improve the execution probability of the refund transaction in the automatic transaction apparatus of the guidance destination. Is possible.

Moreover, in the automatic transaction system 10, since it is not necessary to input transaction content again in the automatic transaction apparatus of a guidance destination, it becomes possible to reduce a user's burden and transaction time.
The above processing functions can be realized by a computer. In that case, a program describing processing contents of functions that the automatic transaction apparatus and the support server 100 should have is provided. By executing the program on a computer, the above processing functions are realized on the computer. The program describing the processing contents can be recorded on a computer-readable recording medium. Examples of the computer-readable recording medium include a magnetic storage device, an optical disk, a magneto-optical recording medium, and a semiconductor memory. Examples of the magnetic storage device include a hard disk device (HDD), a flexible disk (FD), and a magnetic tape. Optical discs include DVD, DVD-RAM, CD-ROM / RW, and the like. Magneto-optical recording media include MO (Magneto-Optical disk).

  When distributing the program, for example, a portable recording medium such as a DVD or a CD-ROM in which the program is recorded is sold. It is also possible to store the program in a storage device of a server computer and transfer the program from the server computer to another computer via a network.

  The computer that executes the program stores, for example, the program recorded on the portable recording medium or the program transferred from the server computer in its own storage device. Then, the computer reads the program from its own storage device and executes processing according to the program. The computer can also read the program directly from the portable recording medium and execute processing according to the program. In addition, each time a program is transferred from a server computer connected via a network, the computer can sequentially execute processing according to the received program.

  In addition, at least a part of the above processing functions can be realized by an electronic circuit such as a DSP (Digital Signal Processor), an ASIC (Application Specific Integrated Circuit), or a PLD (Programmable Logic Device).

DESCRIPTION OF SYMBOLS 1,10 Automatic transaction system 1a Management apparatus 1b Extraction part 1c Notification part 1d Device information 11 Host apparatus 11a Host control part 11b Original book information storage part 12 Network 100 Support server 111 Server control part 112 Device information storage part 113 Transaction information storage part 114 Map information storage unit 200a Control unit

Claims (8)

A plurality of automatic transaction devices and a management device connected to the plurality of automatic transaction devices,
The management device refers to device information indicating a payout capability for each of the plurality of automatic transaction devices, an automatic transaction device capable of paying back a desired refund amount input to any of the plurality of automatic transaction devices, An extraction unit for extracting from the plurality of automatic transaction devices;
A notifying unit for notifying the automatic transaction apparatus extracted by the extraction unit to the automatic transaction apparatus in which a desired withdrawal amount is input among the plurality of automatic transaction apparatuses;
The automatic transaction system characterized by having. The apparatus information indicates the number of banknotes that can be refunded for each of the plurality of automatic transaction apparatuses,
The automatic transaction system according to claim 1. Each of the plurality of automatic transaction apparatuses includes a detection unit that detects the number of banknotes stored in the own apparatus,
The management device includes an update unit that acquires the number of banknotes detected by the detection unit from each of the plurality of automatic transaction devices and updates the device information.
The automatic transaction system according to claim 1 or 2. The notification unit notifies the installation position of the automatic transaction apparatus extracted by the extraction unit;
The automatic transaction system according to any one of claims 1 to 3. The management device
A storage unit for storing transaction information input to any of the plurality of automatic transaction devices;
A transmission unit that transmits the transaction information stored in the storage unit to an automatic transaction device that has requested acquisition of transaction information among the plurality of automatic transaction devices;
The automatic transaction system according to any one of claims 1 to 4, wherein Connected to multiple automated transaction devices,
With reference to the device information indicating the payout capability for each of the plurality of automatic transaction devices, an automatic transaction device capable of paying back the desired refund amount input to any of the plurality of automatic transaction devices is referred to as the plurality of automatic transactions. An extractor for extracting from the device;
A notifying unit for notifying the automatic transaction apparatus extracted by the extraction unit to the automatic transaction apparatus in which a desired withdrawal amount is input among the plurality of automatic transaction apparatuses;
The management apparatus characterized by having. An automatic transaction method executed by a system including a plurality of automatic transaction apparatuses and a management apparatus connected to the plurality of automatic transaction apparatuses,
Accessing device information indicating a withdrawal capability for each of the plurality of automatic transaction devices;
With reference to the device information, an automatic transaction device capable of reimbursement of the refund desired amount input to any of the plurality of automatic transaction devices is extracted from the plurality of automatic transaction devices,
Notifying the extracted automatic transaction apparatus to the automatic transaction apparatus in which the desired withdrawal amount is input among the plurality of automatic transaction apparatuses.
An automatic transaction method characterized by that. A program for controlling a plurality of automatic transaction apparatuses and a management apparatus connected to the plurality of automatic transaction apparatuses,
Accessing device information indicating a withdrawal capability for each of the plurality of automatic transaction devices;
With reference to the device information, an automatic transaction device capable of reimbursement of the refund desired amount input to any of the plurality of automatic transaction devices is extracted from the plurality of automatic transaction devices,
Notifying the extracted automatic transaction apparatus to the automatic transaction apparatus in which the desired withdrawal amount is input among the plurality of automatic transaction apparatuses.
An automatic transaction control program characterized by causing processing to be executed.

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