JP2013058004A - Facility waiting time service system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a facility waiting time service system and a program capable of effectively providing an information service desired by a customer during a waiting time of the customer in a service provision facility.SOLUTION: Reservation acceptance means 101 of a beauty parlor management server 10 accepts a reservation of a service for a customer in a beauty parlor. Information service request acceptance means 102 accepts a request for information service provision in a waiting time of the customer in the beauty parlor. Service content acceptance means 103 accepts service content request information that shows the content of an information service desired by the customer. Service download means 104 downloads the content for providing the information service accepted by the service content acceptance means 103 from an information service distribution server 40. Information service provision means 105 provides the information service to a portable information terminal 20 by using the downloaded content, when it is detected a waiting time of the customer is generated.

Description

  The present invention relates to a facility waiting time service system and program for providing an information service to a customer at the waiting time of a customer in a service providing facility such as a beauty salon.

  Conventionally, in a beauty salon, in order to prevent the waiting time until the start of a treatment by a beautician due to the customer arbitrarily visiting the beauty salon, the reservation of the customer's visit date and time has been accepted. ing. By visiting the store according to this reservation, customers can receive treatment immediately. However, if the content of the treatment is, for example, a permanent (hereinafter referred to as “perm”), a permanent solution is applied to the hair during the treatment. Long wait times for customers in the state. In such a long waiting time that occurs during a treatment such as a perm, the customer has to read the magazines and the like that are placed in the beauty salon, and is bored.

  In Patent Document 1, in a facility such as a hairdressing salon, when a touch operation is performed on a touch panel monitor during the waiting time from the customer's visit to the start of treatment, the personal information of the customer is displayed on the monitor. Accordingly, it is described that a selection screen suitable for the customer is displayed. Thereby, the customer can select the information which suits his / her preference, and can spend the waiting time effectively.

  Further, in Patent Document 2, in a facility such as Dema Park, when a customer requests desired information by operating the operation button of the portable information terminal during the waiting time of the theme hall, the portable information terminal displays the souvenir shop information and the attraction schedule. Calling information, movie information, etc. is described.

JP 2001-125972 A JP 2004-23519 A

However, in Patent Document 1, since the computer automatically determines information suitable for the customer from the personal information of the customer and generates the selection screen, the service that the customer wants to receive may not exist in the selection screen. There is also sex. Further, the customer needs to perform a touch operation on the screen during the waiting time and select a desired service from the selection screen, which takes time and effort and is not convenient.
Also in Patent Document 2, the customer must request the delivery of desired information by operating the operation button of the portable information terminal during the waiting time, which takes time and effort.

  The present invention has been made to solve the above-described problems, and is a facility waiting time service that can efficiently provide an information service desired by a customer during the waiting time of the customer at the service providing facility. An object is to provide a system and a program.

  In order to achieve the above object, a facility waiting time service system according to the present invention includes a reservation accepting unit that accepts a reservation for a facility service provided to a customer at a service providing facility, and the customer provides the service based on the reservation. Information service application acceptance means for accepting in advance an application for provision of an information service during the waiting time at the service provision facility, and service content request information indicating the content of the information service desired by the customer, which occurs when visiting the facility Service content receiving means for receiving information, service download means for downloading content for providing the information service received by the service content receiving means from an information service distribution server, and detecting that the waiting time of the customer has occurred If the service goes down Characterized in that an information service providing means for providing the information service in a mobile information terminal the customer is utilized with the contents downloaded by over de means.

  According to the present invention, the service download means of the facility waiting time service system downloads the content for providing the information service accepted by the service content acceptance means from the information service distribution server, and the information service provision means When it is detected that the waiting time has occurred, the customer performs a special operation during the waiting time at the service providing facility in order to provide the information service with the portable information terminal used by the customer using the downloaded content. It is possible to receive the information service that has been reserved in advance without performing it, and to provide the information service to the customer efficiently.

  In the above invention, the service content request information includes information indicating a request to receive provision from the middle of the information service that has been provided halfway when the customer visited the service provision facility last time. It is characterized by that.

  According to the present invention, since the information service provided halfway when the customer visited the store last time can be reserved so that the customer can be provided from the middle, the customer can perform special operations such as fast-forwarding. Even if it is not necessary, the information service can be efficiently provided from a desired location.

  In the above invention, customer information storage means for storing customer information of the service providing facility, and IC card reading for reading information recorded on an IC card owned by the customer at the time of reception of the customer at the service providing facility And customer identification means for identifying the customer based on the customer information stored in the customer information storage means and the information read by the IC card reading means.

  According to the present invention, it is possible to identify a customer by reading information recorded on an arbitrary IC card owned by the customer at the time of reception, so that convenience can be improved.

  In the above invention, the usage fee calculating means for calculating the usage fee of the customer based on at least one of the facility service received by the customer, the information service provided by the information service providing means, and the attribute information of the customer And payment means for performing payment of the usage fee calculated by the usage fee calculation means using information read from the IC card by the IC card reading means.

  According to the present invention, the usage charges for the facility service and the information service can be calculated, and the usage charges can be settled with the customer information of the IC card read at the time of reception.

In the above invention, the service providing facility is a beauty salon, and the usage fee calculating means determines whether the customer has designated a beautician, the number of past treatments in the beauty salon, and the past in the beauty salon. The discount rate of the usage fee is determined based on at least one of the number of times the information service is used and the member type.
ADVANTAGE OF THE INVENTION According to this invention, the discount rate of the usage fee in a customer's hair salon can be determined based on various information, and the fee service for a customer can be improved.

  In the above invention, the service providing facility is a beauty salon, and further comprises a waiting time generating treatment storing means for storing a waiting time generating treatment in which a waiting time of a customer occurs during a treatment in the beauty salon, and the information service application receiving means Is characterized in that an application for provision of the information service is accepted when the treatment for which the reservation is accepted by the reservation accepting means is a waiting time occurrence treatment.

  According to the present invention, by accepting an information service reservation in the case of a waiting time occurrence operation, it is possible to prevent an application for providing an information service from a customer who has reserved an operation that does not generate a waiting time.

  In the above invention, the service providing facility is a beauty salon, and represents a hairstyle photographing means for photographing a hairstyle after treatment in the beauty salon of a customer, and the customer's hairstyle photographed by the hairstyle photographing means. Hairstyle registration means for registering image information, and previous hairstyle display for acquiring the image information registered when the customer identified by the customer identification means visited the beauty salon last time and displaying it on the portable information terminal Means.

  According to the present invention, since the customer's previous hairstyle can be displayed on the portable information terminal, the beautician can give advice to the customer while referring to the previous hairstyle displayed on the portable information terminal. .

The program according to the present invention occurs when the computer visits the facility based on the reservation, the reservation accepting means for accepting the reservation of the facility service provided to the customer at the service providing facility, Information service application receiving means for receiving an application for information service provision during a waiting time at the service providing facility, service content receiving means for receiving service content request information indicating the content of the information service desired by the customer, and the service content receiving Service download means for downloading content for providing the information service accepted by the means from the information service distribution server, and content downloaded by the service download means when the waiting time of the customer is detected The There the customer is characterized in that to function as an information service providing means for providing the information service in the mobile information terminal using.
According to the present invention, it is possible to efficiently provide an information service to a customer by storing the program in a computer.

  According to the present invention, the service download means of the facility waiting time service system downloads the content for providing the information service accepted by the service content acceptance means from the information service distribution server, and the information service provision means When it is detected that the waiting time has occurred, the customer performs a special operation during the waiting time at the service providing facility in order to provide the information service with the portable information terminal used by the customer using the downloaded content. It is possible to receive the information service that has been reserved in advance without performing it, and to provide the information service to the customer efficiently.

1 is an overall configuration diagram of a facility waiting time service system according to an embodiment of the present invention. It is a block diagram which shows the structure of a beauty salon management server. It is a figure which shows an example of a data structure of a member database. It is a figure which shows an example of a data structure of a waiting time generation treatment database. It is a figure which shows an example of a data structure of a usage history database. It is a figure which shows an example of a data structure of a charge database. It is a figure which shows an example of a reservation screen. It is a figure which shows an example of the screen displayed on a portable information terminal. It is a figure explaining operation | movement in a time service system.

Hereinafter, an embodiment when the facility waiting time service system according to the present invention is applied to a beauty salon will be described in detail with reference to the drawings.
FIG. 1 is an overall configuration diagram of a facility waiting time service system 1 according to an embodiment of the present invention. As shown in the figure, the facility waiting time service system 1 is installed in a beauty salon management server 10 installed in a beauty salon, a portable information terminal 20 for lending to a customer visiting the beauty salon, and a beauty salon. An IC (integrated circuit) card reader 30 and an information service distribution server 40 for distributing contents for providing various information services are provided. These devices are connected via a network 50 such as the Internet or a wireless communication network. Connected. Here, the “beauty salon” includes facilities such as a barber or the like that performs a treatment in which a waiting time is generated during the treatment, such as a permanent and a collar.

  The beauty salon management server 10 has a hardware configuration such as a CPU (Central Processing Unit), a memory such as a ROM (Read Only Memory) and a RAM (Random Access Memory), a storage device such as a hard disk, and an input / output An interface and a communication interface are provided.

  Various programs and data are stored in the storage device of the beauty salon management server 10. In addition, various databases for managing various data are provided. As shown in FIG. 2, the main database includes a member database 11, a waiting time occurrence treatment database 12, a usage history database 13, and a fee database 14.

  The member database 11 is customer information storage means for storing information about customers who visit the beauty salon. For example, as shown in FIG. 3, the member database 11 includes, as data items, “member number” which is customer identification information for identifying a customer, “name” of the customer, “age” of the customer, "Unmarried" indicating whether the person is unmarried or married, the customer's "annual income", the customer's "address", the customer's "phone number", the number of visits to the customer, the accumulated amount of usage, the age, the day of the visit "Membership type" classified according to the above.

  The waiting time occurrence treatment database 12 stores the types of treatments (hereinafter referred to as “waiting time occurrence treatments”) in which a customer wait time occurs during a treatment by a beautician. For example, “perm” is recorded in the waiting time occurrence operation database 12 because a waiting time of about 30 minutes occurs after applying a perm solution for wavering hair. In this embodiment, as shown in FIG. 4, “perm”, “color”, “hair manicure”, “curly hair correction”, and “treatment” are stored in the waiting time occurrence treatment database 12 as waiting time occurrence treatments. Has been.

  The usage history database 13 is a database that stores a past history of a customer using a beauty salon and customer reservation information. As shown in FIG. 5, in the usage history database 13, a “member number” that uniquely identifies a customer registered as a member in a beauty salon, a “reservation number” that uniquely identifies a reservation, and a reservation date and time for receiving a treatment. "Reservation date and time", "Nomination" indicating whether or not the customer has designated a hairdresser at the time of reservation, "Seat" indicating the position of the seat reserved by the customer, and information service during waiting time in the beauty salon "Information service application" that indicates whether the customer has applied for provision, "Reservation terminal" that indicates the terminal that the customer has reserved for receiving the provision of information service, and the contents of the information service that the customer has reserved “Information service content”, “Surgery” indicating the details of the treatment reserved by the customer, “Date and time of visit” indicating the date and time when the customer actually visited the beauty salon in accordance with the reservation, and treatment for the customer Show the name of the hairdresser If the information service provided during the customer's waiting time is interrupted in the middle, the information service interruption point indicating the interruption point and a photograph of the customer's hairstyle after the treatment A certain “post-treatment hairstyle image” is stored.

  The fee database 14 is a database for calculating a fee to be paid for the treatment and information service received by the customer at the beauty salon. As shown in FIG. 6, the fee database 14 includes a fee for each treatment, a fee for each information service, and a discount rate for the fee according to the membership type, the number of past visits, the number of times the information service is used, and the like. It is remembered.

  In addition, the storage device of the beauty salon management server 10 stores data for displaying various screens on a personal computer owned by the customer or the portable information terminal 20 in the beauty salon. The main screen includes a beauty salon reservation screen shown in FIG. 7 and a screen shown in FIG. 8 displayed when the customer visits the beauty salon.

  Further, the CPU of the beauty salon management server 10 reads out and executes the program stored in the storage device, whereby the reservation accepting means 101, the information service application accepting means 102, and the service content accepting means 103 shown in FIG. The service downloading unit 104, the information service providing unit 105, the customer identification unit 106, the previous hair style display unit 107, the hair style registration unit 108, the usage fee calculation unit 109, and the settlement unit 110 are realized. The

  The reservation receiving means 101 receives a reservation for a treatment in a customer's beauty salon. In the present embodiment, information input in the basic reservation field on the reservation screen shown in FIG. 7 is accepted as reservation information. The reservation information includes a member number, a reservation date and time, a type (contents) of treatment, the name of a designated beautician, the position of a seat to be seated when receiving the treatment, and the like.

  The information service application accepting means 102 accepts in advance an application for providing information service during the waiting time in the beauty salon that occurs when a customer visits the beauty salon based on a reservation. In the present embodiment, the application for providing the information service can be made from the information service application column on the reservation screen shown in FIG.

  The information service application accepting means 102 refers to the waiting time occurrence treatment database 12 to confirm whether or not the treatment accepted by the reservation accepting means 101 is a waiting time occurrence treatment, and the reservation is accepted. An application for providing information services is accepted only when the treatment is a waiting-time treatment. In this way, it is possible to prevent acceptance of an application for provision of information service from a customer who has reserved a treatment that does not cause a waiting time.

  The service content receiving unit 103 receives service content request information indicating the content of the information service desired by the customer. In the present embodiment, information input in the information service advance reservation field on the reservation screen shown in FIG. 7 is accepted as service content request information. The service content request information includes the type of information service (movies, TV programs, music, games, e-books, etc.), the title of the information service, and information that was received halfway when the customer visited the beauty salon last time. And information indicating whether or not the service is provided from the middle. Here, “Provided halfway” means watching (playing) halfway if the information service is a movie, listening (playing) halfway if it is music, or turning a page halfway if it is an electronic book. That means.

  Since these information services such as movies and TV programs are provided during a waiting time of about 30 minutes that occurs during the operation of the customer, for example, from the beginning of a movie that takes 2 hours to watch and a drama that takes 1 hour If viewed, the customer may not be able to view to the end during the waiting time. Therefore, by making it possible to reserve viewing from the previous continuation of the information service provided until the middle of the previous time, the customer does not need to perform operations such as fast-forwarding the movie to the continuation of the previous time. Can be increased.

  The service download unit 104 downloads content for providing the information service received by the information service application receiving unit 102 from the information service distribution server 40. By downloading the content in this way in advance, even if the network 50 is downloaded during traffic congestion, the information service can be immediately provided to the customer during the customer's waiting time.

  When the information service providing unit 105 detects that the waiting time of the customer has occurred, the information service providing unit 105 distributes the content downloaded in advance by the service downloading unit 104 to the portable information terminal 20 used by the customer, thereby The terminal 20 provides an information service. In the present embodiment, the information service providing unit 105 detects the waiting time when “waiting time start” on the screen shown in FIG. 8 displayed on the portable information terminal 20 is selected.

  The customer identifying means 106 identifies a customer based on the customer information stored in the member database 11 and the information read by the IC card reader 30. For example, if the customer information read by the IC card reader 30 includes a name and date of birth, the customer identification means 106 reads from the member database 11 a match with the name and date of birth. A member number stored in the member database 11 in association with the matching name and date of birth is retrieved. Note that the member number may be acquired based not only on the name and date of birth, but also based on the name alone, or the member number may be determined by appropriately combining the name, address, telephone number, and gender.

  The previous hairstyle display means 107 acquires the “post-treatment hairstyle image” registered in the usage history database 13 when the customer identified by the customer identification means 106 visited the beauty salon last time, and the portable information terminal 20 And the customer's previous hairstyle is displayed on the display of the portable information terminal 20.

  The hairstyle registration means 108 receives image information indicating the hairstyle taken by the camera mounted on the portable information terminal 20 after the treatment is completed from the portable information terminal 20, and uses the image information as a hairstyle image after the treatment. Stored in association with the member number of the customer in the history database 13.

The usage fee calculation unit 109 refers to the fee database 14 based on the treatment received by the customer, the information service provided by the information service providing unit 105, and the customer attribute information, and the usage fee of the customer in the beauty salon. Is calculated. Specifically, the usage fee calculation means 109 sets the usage fee as an amount obtained by discounting the total usage fee according to the type of treatment received by the customer and the type of information service at a predetermined discount rate. The predetermined discount rate is determined based on whether or not the customer has designated a beautician, the number of past treatments in the beauty salon, the number of past use of information services in the beauty salon, the membership type, and the like.
The settlement unit 110 settles the usage fee calculated by the usage fee calculation unit 109 using the IC card customer information read by the IC card reader 30.

  The portable information terminal 20 is a tablet PC (Personal Computer) such as iPhone (registered trademark) or iPad (registered trademark), or a mobile phone. The portable information terminal 20 includes a CPU, a memory, a communication interface, a camera, a display, operation buttons, a speaker, and the like. The portable information terminal 20 has a function of photographing a customer's hairstyle after treatment with a camera (corresponding to “hairstyle photographing means”) and transmitting an image of the photographed photograph to the beauty salon management server 10.

  The IC card reader (corresponding to “IC card reading means”) 30 reads information recorded on the IC card owned by the customer when the customer visits the beauty salon, and manages the read information in the beauty salon management. Send to server 10. The IC card reader 30 is a general IC card reader for both contact type IC cards and non-contact type IC cards.

  The customer's IC card contains information such as credit card, cash card, prepaid card, debit card, electronic money card, etc. that can identify the customer, such as the customer's name, and can be charged Any IC card may be used. In addition, when the fee is not settled, an IC card capable of only personal authentication such as an IC card license or a basic resident register card may be used.

  The information service distribution server 40 stores various contents such as movies, music, games, and the like, and downloads contents corresponding to the request from the beauty salon management server 10 to the beauty salon management server 10.

(Operation)
Next, the operation performed in the facility waiting time service system 1 will be described with reference to FIG.
Here, a case will be described in which a customer who has registered as a member at a beauty salon with the membership number “A11001” makes a reservation for treatment in the beauty salon.

First, a customer operates a communication terminal (hereinafter referred to as “customer terminal”) such as a personal computer or a mobile phone from home to display the reservation screen shown in FIG. 7 on the display of the customer terminal. Then, in the basic reservation field of the reservation screen, the member number “A11001”, the date and time to be reserved “2011/07/07 15:00”, the type of treatment to be received “perm”, and the name of the beautician to be designated “Yamamoto” Then, enter “window side” as the position of the seat you want to sit on, and select the reservation button.
Thereby, the customer terminal transmits the input reservation information to the beauty salon management server 10 (step S201).

  When receiving the reservation information from the customer terminal, the reservation receiving means 101 of the beauty salon management server 10 assigns the reservation number “2011070501”, receives the reservation information, and stores the “membership number” and “reservation” in the usage history database 13. The “number”, “reservation date / time”, and “nomination” are recorded (step S202).

  Next, the reservation receiving means 101 reads the name “Hanako Sato” stored in association with the member number “A11001” from the member database 11 and transmits it to the customer terminal. As a result, basic reservation information including the name and reservation information input by the customer is displayed in the basic reservation field of the reservation screen of the customer terminal, as shown in FIG.

Next, the customer applies for an information service during the treatment waiting time. When the type of treatment is permanent, there is a waiting time during the treatment, so the customer checks the “Apply” checkbox in the “Application for waiting time information service” column on the reservation screen, In the "" column, enter the type and model name of the terminal that the customer wants to use, and press the reservation button.
Thereby, the customer terminal transmits the input information service application information to the beauty salon management server 10 (step S203).

  When receiving the application information from the customer terminal, the information service application accepting means 102 of the beauty salon management server 10 refers to the waiting time occurrence treatment database 12 and the treatment for which the reservation is accepted by the reservation accepting means 101 is the waiting time occurrence treatment. If it is a waiting time generating operation, an application for provision of information service is accepted, and if it is not a waiting time generating operation, an application is not accepted. Here, since the treatment for which the reservation has been accepted is “perm”, and “perm” is registered in the waiting time occurrence treatment database 12, the information service application accepting means 102 waits for the treatment for which the reservation has been accepted. The information service application is accepted (step S204), and the information service application associated with the reservation number “2011070501” in the usage history database 13 is updated to “Yes”.

  Next, the customer inputs an advance reservation for information service contents. Here, the customer wants to see the continuation of the movie that he / she watched when he visited the beauty salon last time, so check “Movie” and “From the previous continuation” in the information service content advance reservation column on the reservation screen. Check the box and press the reservation button. Thereby, the customer terminal transmits service content request information indicating the content of the information service desired by the customer to the beauty salon management server 10 (step S205).

  The service content accepting means 103 of the beauty salon management server 10 accepts the service content request information, and updates the information service content associated with the reservation number “2011070501” in the usage history database 13 to “From the previous movie”. .

  Next, the service download unit 104 of the beauty salon management server 10 transmits a service download request for downloading content necessary for providing the information service content requested by the customer to the information service distribution server 40 ( Step S207).

When receiving the service download request, the information service distribution server 40 distributes the requested movie content to the beauty salon management server 10 (step S208).
The service download unit 104 of the beauty salon management server 10 temporarily stores the movie content received from the information service distribution server 40 in the storage device (step S209).

Next, the operation after the customer visits the beauty salon will be described. The customer makes the IC card reader 30 installed at the beauty salon reception read an arbitrary IC card such as a cash card, credit card, prepaid card, debit card, electronic money card, etc. owned by the customer. I do.
Thereby, the IC card reader 30 reads the information recorded on the IC card and transfers the read information to the beauty salon management server 10 (step S301).

  The customer identification means 106 of the beauty salon management server 10 is stored in association with a name that matches the name “Hanako Sato” included in the information read from the IC card transferred from the IC card reader 30. Member number “A11001” is acquired from the member database 11 (step S302).

Next, the previous hairstyle display means 107 of the beauty salon management server 10 stores the “post-treatment hairstyle image” associated with the member number “A11001” derived by the customer identification means 106 from the usage history database 13. Among them, the image taken when the customer visited the beauty salon last time is read (step S303), and the current reservation information and the like are read from the usage history database 13, and as shown in FIG. Screen information for displaying the hair style and information about the information service is generated and transmitted to the mobile information terminal 20 selected by the customer when applying for the information service.
When receiving the screen information from the beauty salon management server 10, the portable information terminal 20 displays the screen shown in FIG. 8 on the display (step S304).

  The receptionist of the beauty salon gives the customer the portable information terminal 20 with the screen shown in FIG. 8 displayed. The hairdresser guides the customer to the window seat and gives advice on the current hairstyle or accepts an additional order while referring to the screen displayed on the portable information terminal 20. After that, the hairdresser starts the perm treatment.

  In the permanent treatment, the customer's waiting time occurs after the hairdresser winds the customer's hair around the rod and applies the permanent liquid. The hairdresser guides the customer carrying the portable information terminal 20 to the waiting room when the customer waits.

  The customer presses a “waiting time start” button on the screen shown in FIG. 8 displayed on the display of the portable information terminal 20. Thereby, the portable information terminal 20 notifies the beauty salon management server 10 of the start of the waiting time (step S305).

The information service providing unit 105 of the beauty salon management server 10 detects that a waiting time of the customer has occurred by a notification from the portable information terminal 20. Then, the information service providing unit 105 refers to the usage history database 13 to confirm that the customer wants to watch the movie that was viewed halfway from the previous time, and downloaded the movie content. Among these, the part from 20 minutes after the start of reproduction, which is the part of the previous interruption, is sequentially distributed to the portable information terminal 20 (step S307).
Thereby, the portable information terminal 20 starts the reproduction of the movie from the previous continuation (step S308), and the customer can enjoy the movie viewed last time from the previous continuation.

  When the customer's waiting time ends, the customer presses the “waiting time end” button of the portable information terminal 20. Thereby, the portable information terminal 20 notifies the beauty salon management server 10 that the waiting time has ended (step S309).

  When the beauty salon management server 10 receives the notification from the portable information terminal 20, the beauty salon management server 10 stops the distribution of the movie content (step S310), and records the location where the current content is suspended in the “information service interruption location” of the usage history database 13. .

  Thereafter, the treatment is resumed. When the treatment is completed, the portable information terminal 20 captures the customer's hairstyle with the camera and transmits image information indicating the hairstyle to the beauty salon management server 10 (step S311).

  When the hairstyle registration unit 108 of the beauty salon management server 10 receives the image information from the portable information terminal 20, the hairstyle registration unit 108 associates the image information with the current information of the reservation number “2011070501” stored in the usage history database 13. (Step S312).

  The usage fee calculation means 109 includes the membership type stored in the member database 11, the current treatment content stored in the usage history database 13, the information service content, the presence / absence of nomination, the number of past visits, the number of past information service uses, Based on the fee structure stored in the fee database 14, the customer's current usage fee is calculated (step S 313).

  The settlement unit 110 performs settlement of the usage fee calculated by the usage fee calculation unit 109 using the information read from the IC card by the IC card reader 30 (step S314). In the case of a prepaid card, the prepaid card is read again by the IC card reader 30 at this time, and a process of subtracting the usage fee from the prepaid amount recorded on the prepaid card is performed.

  As described above, when the service download unit 104 of the facility waiting time service system 1 downloads content from the information service distribution server 40 in advance, and the information service providing unit 105 detects that a customer waiting time has occurred. In order to distribute the downloaded content to the mobile information terminal 20 used by the customer, the customer can provide the information service reserved in advance without performing any special operation during the waiting time in the beauty salon. It can be received smoothly. In addition, since it is possible to make a reservation to receive the provision of information service from the previous time, the customer can smoothly view the content such as the video from the point where the user wants to view the content without performing a special operation such as fast-forwarding.

  In the above-described embodiment, the case where the customer is provided with the information service during the waiting time that occurs during the operation has been described. However, the present invention is not limited to this, and even if a reservation is made, the customer waits before the operation. Since time may occur, an information service may be provided during the waiting time before the treatment.

  In the above-described embodiment, the information service providing unit 105 delivers the content downloaded to the beauty salon management server 10 to the portable information terminal 20 when the “waiting time start” button is pressed. However, the present invention is not limited to this, and when the content is downloaded, the beauty salon management server 10 may immediately transfer the content to the portable information terminal 20 that the customer has reserved in advance. In this case, the information service providing unit 105 is provided in the portable information terminal 20, and when the “waiting time start” button is pressed, the information service providing unit 105 reproduces the content according to the customer's advance reservation. . Alternatively, the content may be downloaded directly to the portable information terminal 20 without being downloaded to the beauty salon management server 10.

  The notification of the start of the waiting time is not limited to pressing the “waiting time start” button, but when the beautician performs some operation on the device such as a stopwatch in order to measure the waiting time. The beauty salon management server 10 may be notified of the start of the waiting time.

In the above-described embodiment, the case where the content of the information service to be provided is reserved in advance has been described. You may make it selectable from.
In the above-described embodiment, the reservation is made using the reservation screen shown in FIG. 7, but the present invention is not limited to this. For example, the reservation may be made by e-mail.

  In addition, when the customer visits the beauty salon without making a reservation and there is a waiting time until the operation and there is a portable information terminal 20 that has not been reserved, the customer borrows the portable information terminal 20 and makes a reservation. Reservations may be made from the screen, and information service provided by the portable information terminal 20 may be received until treatment is started.

  In the embodiment described above, the case where the “service providing facility” is a beauty salon and the “facility service” is a treatment by a beautician has been described, but the present invention is not limited to this. The facility service may be a service performed at any of various facilities such as medical treatment at a hospital, boarding an airplane at an airport, treatment at a beauty salon, admission to a theme building at a theme park, and the like.

  In addition, the database configuration and screen configuration in the above-described embodiment are merely examples, and any database configuration or screen configuration can be selected as long as the above-described data can be stored, read, and displayed. Can do.

1 ......... Facility waiting time service system, 10 ......... Beauty salon management server, 11 ......... Membership database, 12 ......... Waiting time occurrence treatment database, 13 ......... Usage history database, 14 ......... Fare database , 20... Mobile information terminal 30... IC card reader 40... Information service distribution server 50... Network 101 ... Reservation accepting means 102 102 Information service application accepting means , 103... Service content acceptance means 104... Service download means 105... Information service provision means 106... Customer identification means 107... Previous hair style display means 108. Style registration means 109... Usage fee calculation means 110.

Claims (8)

Reservation accepting means for accepting reservations for facility services provided to customers at service providing facilities;
Information service application accepting means for accepting in advance an application for provision of information service in a waiting time at the service providing facility, which occurs when the customer visits the service providing facility based on the reservation;
Service content receiving means for receiving service content request information indicating the content of the information service desired by the customer;
Service download means for downloading content for providing an information service accepted by the service content accepting means from an information service distribution server;
An information service providing means for providing the information service at a portable information terminal used by the customer using the content downloaded by the service download means when it is detected that the waiting time of the customer has occurred. Facility waiting time service system characterized by that.   The service content request information includes information indicating a request to receive provision from the middle of the information service that was provided halfway when the customer visited the service provision facility last time. The facility waiting time service system according to claim 1. Customer information storage means for storing customer information of the service providing facility;
IC card reading means for reading information recorded on an IC card owned by the customer at the time of reception of the customer at the service providing facility;
3. A customer identification unit for identifying the customer based on the customer information stored in the customer information storage unit and the information read by the IC card reading unit. Facility waiting time service system described in 1. Usage fee calculation means for calculating the usage fee of the customer based on at least one of the facility service received by the customer, the information service provided by the information service providing means, and the attribute information of the customer;
4. A settlement unit that performs settlement of the usage fee calculated by the usage fee calculation unit using information read from the IC card by the IC card reading unit. The facility waiting time service system according to claim 1. The service providing facility is a beauty salon,
The usage fee calculation means includes at least one of whether the customer has designated a beautician, the number of past treatments in the beauty salon, the number of usages of past information services in the beauty salon, and the membership type. 5. The facility waiting time service system according to claim 4, wherein a discount rate of the usage fee is determined based on one. The service providing facility is a beauty salon,
A waiting time generating operation storing means for storing a waiting time generating operation in which a customer waiting time occurs during a treatment in a beauty salon,
6. The information service application accepting unit accepts an application for provision of the information service when a procedure for which a reservation is accepted by the reservation accepting unit is a waiting time generating procedure. The facility waiting time service system according to claim 1. The service providing facility is a beauty salon,
A hairstyle photographing means for photographing a hairstyle after treatment in the beauty salon of the customer;
Hairstyle registration means for registering image information representing the customer's hairstyle photographed by the hairstyle photographing means;
The previous hairstyle display means for acquiring the image information registered when the customer identified by the customer identification means visited the beauty salon last time and displaying it on the portable information terminal. Item 7. The facility waiting time service system according to any one of Items 3 to 6. Computer
Reservation accepting means for accepting reservations for facility services provided to customers at service providing facilities;
Information service application acceptance means for accepting an application for information service provision during a waiting time at the service provision facility, which occurs when the customer visits the facility based on the reservation;
Service content receiving means for receiving service content request information indicating the content of the information service desired by the customer;
Service download means for downloading content for providing an information service accepted by the service content accepting means from an information service distribution server;
Functions as information service providing means for providing the information service at the portable information terminal used by the customer using the content downloaded by the service downloading means when detecting that the waiting time of the customer has occurred Program to let you.

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