JP2013050993A - Automatic transaction device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent a maintenance screen displayed on an operation panel for customers to operate in a front face of a device from being browsed or operated in an interval before a maintenance person moves to the front face, in an automatic transaction device executing maintenance by using the operation panel for the customers to operate in the front face of the device.SOLUTION: A message indicating stop transaction is displayed on an operation panel 5 for customers to operate in a front face of an automatic transaction device 1, when starting maintenance, and a maintenance screen is displayed on the operation panel 5 for the customers to operate in the front face of the automatic transaction device 1, when detecting start of a maintenance operation in the front face of the automatic transaction device 1.

Description

  The present invention relates to an automatic transaction apparatus that performs maintenance and inspection using an operation panel on the front of the apparatus operated by a customer.

  Generally, when performing maintenance such as inspection of an automatic transaction apparatus, maintenance personnel select a desired maintenance item from a maintenance screen displayed on the operation panel on the rear side of the automatic transaction apparatus and perform maintenance (for example, , See Patent Document 1).

  At this time, in the conventional automatic transaction apparatus, when checking maintenance items that need to be visually confirmed directly on the front surface of the apparatus, for example, an LCD or touch panel of the operation panel operated by the customer, After switching the maintenance screen, it moved to the front of the automated transaction machine for maintenance.

JP 2007-94480 A

  However, in the conventional maintenance method described above, there is a possibility that the customer may see or mistakenly operate the maintenance screen displayed on the front operation panel until the maintenance staff moves to the front. Problems and accidents sometimes occurred.

  The present invention employs the following means in order to solve the aforementioned problems. That is, in the automatic transaction apparatus that performs maintenance using the operation panel on the front surface of the apparatus operated by the customer, when maintenance is started, the fact that the transaction is stopped is displayed on the operation panel on the front surface of the apparatus operated by the customer, A maintenance screen is displayed on the operation panel on the front side of the device operated by the customer when the start of the maintenance operation on the front side of the device is detected.

  According to the automatic transaction apparatus of the present invention, since it has the above-described configuration, it is possible to prevent the maintenance screen from being seen by the customer or operated by the customer in error, and to prevent occurrence of security problems or accidents. Can be eliminated.

It is an external appearance block diagram of the automatic transaction apparatus of an Example. It is an internal block diagram of the automatic transaction apparatus of an Example. It is a system configuration | structure figure of the maintenance utility of the automatic transaction apparatus of an Example. It is an illustration figure of the maintenance inspection item of the housing | casing controller of the automatic transaction apparatus of an Example. It is an illustration figure which shows arrangement | positioning of the automatic transaction apparatus in a shop. It is an operation | movement flowchart figure explaining the maintenance inspection procedure of the automatic transaction apparatus of an Example. It is an example of the maintenance screen of the automatic transaction apparatus of an Example. It is an example of the maintenance utility menu screen of the automatic transaction apparatus of an Example. It is an example of various test menu screens of the automatic transaction apparatus of an Example. It is an example of the I / O test menu screen of the automatic transaction apparatus of an Example. It is an example of a housing | casing inspection item menu screen of the automatic transaction apparatus of an Example. It is an example of a LCD check execution result screen of the automatic transaction apparatus of an Example.

  Embodiments of the present invention will be described below with reference to the drawings. In addition, the same code | symbol is attached | subjected to the element common to drawing.

(Constitution)
FIG. 1 is an external configuration diagram of an automatic transaction apparatus according to an embodiment. As shown in the figure, on the front face of the automatic transaction apparatus 1, there are a passbook handling port 2a for inserting and discharging a passbook, a card handling port 2b for inserting and discharging a cash card, etc. A coin deposit / withdrawal port 3a for withdrawing money, a banknote deposit / withdrawal port 3b for depositing / withdrawing banknotes, a front operation panel 5 in which customers mainly perform various operations according to transaction types, and maintenance personnel from the front A front door key 6 used for maintenance personnel authentication is provided when maintaining the interior, and a safe door 7 is maintained on the rear surface by the maintenance personnel from the rear surface, and the maintenance personnel perform each operation in accordance with the contents of the maintenance. A rear operation panel 8 to be performed and an ID registration key 9 for authenticating maintenance personnel are provided. In the figure, a state in which the safe door 7 is opened from the rear surface of the automatic transaction apparatus 1 is shown.

  FIG. 2 is an internal configuration diagram showing a functional configuration of the automatic transaction apparatus. As shown in the figure, an automatic transaction apparatus 1 includes a card reader / writer 13 for reading / writing a magnetic stripe such as a cash card inserted from a card handling slot 2b, and a receipt printer for printing a transaction result on a receipt. 14, a journal printer 15 for printing a transaction history on a journal, a passbook entry machine 16 for carrying a customer's passbook inserted through the passbook handling port 2a, reading / writing a magnetic stripe, etc., processing of received coins, A coin depositing and dispensing machine 17 that performs withdrawal processing, a banknote depositing and dispensing machine 18 that performs processing of deposited banknotes and withdrawal processing, and an LCD, LED, It comprises a housing controller that controls each part such as a speaker and a shutter.

  The above-described units and the control unit 12 are connected by an internal bus or the like. Of course, the connection interface may be connected by a serial interface or the like instead of a bus or the like.

  A maintenance utility is installed in the control unit 12, and a card reader / writer 13, a receipt printer 14, a journal printer 15, a passbook entry / exit machine 16, a coin deposit / withdrawal machine 17, a banknote deposit / withdrawal machine according to the request of the maintenance staff. Maintenance of the metal machine 18 and the housing controller 19 can be performed.

  FIG. 3 is a system configuration diagram of the maintenance utility. As shown in the figure, the maintenance utility 21 includes a card reader / writer 13, a receipt printer 14, a journal printer 15, a passbook / book entry machine 16, a coin deposit / withdrawal machine 17, a banknote deposit / withdrawal machine 18, via a driver unit 22. The configuration is connected to the housing controller 19. The driver unit 22 receives state information from the above units and operates each unit in response to the input.

  FIG. 4 is a diagram showing an example of maintenance inspection items of the housing controller 19. In this example, out of all 12 items, check items in which “whether or not the maintenance personnel need to move to the front during inspection” in the right column are “present” are always on the front of the automatic transaction apparatus 1. I need to move.

  In other words, No.1 to No.3 LCD check, touch panel check, voice check which is check of speaker etc., No.5 to No.7 switch information display which confirms by displaying the status of each sensor / switch, LED lamp Actuator operation for confirming the operation of the shutter function for confirming the opening / closing of shutters such as the display, flicker lamp display, 10th and 11th coin deposit / withdrawal port 3a and banknote deposit / withdrawal port 3b, etc. Regarding the total of eight items to be confirmed, the maintenance staff must confirm the front operation panel 5 and its surroundings directly by visual observation or the like, so it is necessary to move to the front of the automatic transaction apparatus 1 without fail.

  FIG. 5 is a diagram showing an example of the arrangement of automatic transaction apparatuses in the store. As shown in the figure, in the store, generally, the front side is the customer side and the rear side is the maintenance worker work area 41, and the automatic transaction apparatuses 1a and 1b are provided on the wall. The doorway 42 is provided to allow maintenance personnel to enter.

(Operation)
With the above configuration, the automatic transaction apparatus 1 according to the embodiment operates as follows. This operation will be described in detail with reference to an operation flowchart of the maintenance inspection procedure in FIG. 6 and screen examples in FIGS. In the flowchart of the operation, the middle shows the operation of the maintenance staff, the left side shows the transition of the display contents of the front operation panel 5, and the right side shows the transition of the display contents of the rear operation panel 8.

  First, when the system is activated (step S1), a normal transaction screen is displayed on the front operation panel 5 (step S31), and the maintenance screen of FIG. 7 is displayed on the rear operation panel 8 (step S51).

  Then, after a maintenance worker enters the maintenance worker work area 41 through the doorway 42, opens the safe door 7 with a key (not shown) on the rear surface of the automatic transaction apparatus 1a or 1b, and authenticates the maintenance worker with the ID registration key 9. Then, the maintenance button 101 at the lower left of the maintenance screen shown in FIG. 7 is pressed (step S2).

  At this time, “cancel handling” is displayed on the front operation panel 5 in order to cancel the operation by the customer (step S32). Then, the maintenance utility menu screen shown in FIG. 8 is displayed on the rear operation panel 8 (step S52). Then, the maintenance staff presses various test buttons 102 on the maintenance utility menu screen (step S3).

  When each test button 102 is pressed, various test menu screens shown in FIG. 9 are displayed on the rear operation panel 8 (step S53).

  Next, when the maintenance staff depresses the I / O test button 103 on the various test menu screens in FIG. 9 (step S4), the I / O test menu screen shown in FIG. 10 is displayed on the rear operation panel 8 (step S4). S54).

  Next, when the maintenance person presses the MCU / housing button 104 on the I / O test menu screen in FIG. 10 (step S5), the housing inspection item menu screen in FIG. 11 is displayed (step S55).

  Here, conventionally, at this time, the front operation panel 5 was displayed with the same housing inspection item menu screen of FIG. 11 as that of the rear operation panel 8, but in the automatic transaction apparatus of the embodiment, the display on the front operation panel 5 is “ “Discontinued”.

  Then, when the maintenance person exits from the entrance 42, moves to the front side of the automatic transaction apparatus 1a or 1b, inserts a predetermined key into the front door key 6 and turns it to the right side (step S6), the maintenance utility 21 becomes Then, a change in the state of the front door key 6 is detected, and a screen similar to the case inspection item menu screen of FIG. 11 displayed on the rear operation panel 8 is also displayed on the front operation panel 5 (step S33). At this time, of course, the screen of the rear operation panel 8 may be turned off for power saving.

  Then, for example, when a maintenance person performs an LCD check, when the LCD check 105 is selected from the maintenance menu of FIG. 11 and the execution button 106 is pressed, the test screen displayed on the display unit of the front operation panel 5 is visually observed. Check the display status.

  When there is no problem in the test result, when the normal button 108 is pressed on the re-displayed screen of FIG. 11 (step S7), a “◯” mark 110 is added as a check result as shown in FIG. The LCD check execution result display screen is displayed (step S34). Of course, “OK” or the like may be displayed instead of the “◯” mark.

  Similarly, when all desired checks are completed and the end button 107 in FIG. 12 is pressed (step S8), the display on the front operation panel 5 is returned to the I / O test menu screen in FIG. 10 (step S35).

  When the LCD check is executed again, the visual check is performed by pressing the execution button 106 in FIG. 12 again. If an abnormality is recognized as a result of the check, when the abnormality button 109 is pressed, an “X” mark 111 is displayed on the right side of the check menu. Of course, “NG” or the like may be displayed instead of the “x” mark.

  When the key inserted into the front door key 6 is removed (step S9), the maintenance utility 21 detects a change in the state of the front door key 6 and returns the display on the front operation panel 5 to "cancel handling" ( Step S36).

  Then, the maintenance staff again enters the maintenance staff work area 41 from the doorway 42, confirms maintenance inspection items that can be maintained on the rear surface of the automatic transaction apparatus 1a or 1b, and finishes all maintenance inspection items. The registration key 9 is removed, the safe door 7 is closed, and the user exits from the entrance 42 to complete the maintenance work.

  When the aforementioned maintenance staff removes the ID registration key 9, the display on the front operation panel 5 is returned to the normal transaction screen.

  In the above description of the embodiment, it is detected that a maintenance person has inserted a predetermined key around the front door key 6 on the front surface of the automatic transaction apparatus 1, and the same screen as the maintenance screen on the rear operation panel 8 is operated on the front surface. Although it has been described so as to be displayed on the panel 5, a card for maintenance personnel such as an IC card may be inserted into the card handling port 2b to detect and display the completion of authentication of the maintenance personnel.

(Effect of Example)
As described above, according to the automatic transaction apparatus of the embodiment, in the automatic transaction apparatus that performs maintenance using the operation panel on the front surface of the apparatus operated by the customer, when starting maintenance, the operation on the front surface of the apparatus operated by the customer is performed. A message indicating that the transaction has been canceled is displayed on the panel, and a maintenance screen is displayed on the operation panel on the front of the device operated by the customer when the start of the maintenance operation on the front of the device is detected. It can be prevented from being viewed or mistakenly operated by the customer, and security problems and accidents can be eliminated.

  INDUSTRIAL APPLICABILITY The present invention can be widely used in an automatic transaction apparatus that performs maintenance and inspection using an operation panel on the front surface of the apparatus operated by a customer.

1, 1a, 1b: Automatic transaction device 5: Front operation panel 6: Front door key 7: Safe door 8: Rear operation panel 9: ID registration key 19: Housing controller 21: Maintenance utility 22: Driver unit 41: Maintenance staff Work area 42: Entrance / exit

Claims (4)

In automatic transaction equipment that performs maintenance using the operation panel on the front of the equipment operated by the customer,
When starting maintenance, display a message to cancel the transaction on the operation panel on the front of the device operated by the customer,
An automatic transaction apparatus, wherein a maintenance screen is displayed on an operation panel on the front face of the apparatus operated by the customer when the start of a maintenance operation on the front face of the apparatus is detected.   2. The automatic transaction apparatus according to claim 1, wherein the start of maintenance operation on the front side of the apparatus is detected by detecting operation of a front door key or authentication of a maintenance staff card. An automatic transaction apparatus comprising an operation panel on the rear surface of the apparatus and performing maintenance on the front and rear surfaces of the apparatus,
3. The automatic transaction apparatus according to claim 1, wherein when the start of a maintenance operation on the front surface of the apparatus is detected, the screen of the operation panel on the rear surface of the apparatus is turned off.   3. The automatic transaction apparatus according to claim 1, wherein when an end of a maintenance operation on the front surface of the apparatus is detected, a transaction stop message is displayed on an operation panel on the front surface of the apparatus.

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