JP2013042374A - Registration support system, registration support server and registration support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To support registration of the information required for registration, while reducing the burden on a user related to input using a portable terminal.SOLUTION: Upon receiving a takeover registration request from a portable terminal, the takeover registration identification information is created, at least the takeover registration identification information is registered in a database, and the telephone conversation destination information of a proxy input person and the takeover registration identification information are transmitted to the portable terminal. The takeover information corresponding to the takeover registration identification information from the proxy input person terminal is searched from the database, and the input information from the proxy input person terminal is registered in the database in association with the takeover registration identification information. An e-mail including the link destination information of the registered input information is transmitted to the portable terminal, and when it is acknowledged from the portable terminal, the registration is completed.

Description

  The present invention relates to a registration support system, a registration support server, and a registration support program. For example, the present invention provides a registration support system, a registration support server, and a registration support program that support registration of input information when a user registers user information such as personal information on a WEB site using a mobile terminal. It can be applied.

  In recent years, with the rapid spread of mobile terminals, for example, application for services to a WEB site or the like has been performed using mobile terminals.

  For example, when the input from the mobile terminal is interrupted, the input must be performed again from the beginning. As means for solving such a problem, there is a technique described in Patent Document 1.

  In Patent Document 1, for example, in a corporate infrastructure network, a business file that requires input items is divided into a designated data size according to a business procedure, and the segment file is sequentially transmitted to a mobile phone. The terminal relay means receives the information input to each segment file from the mobile phone, records the input information temporarily, and transmits the input information of the business file collectively to the information server. Yes.

  Patent Document 2 describes a technology for transmitting information in real time between a user and a company responder while connected to the Internet. Specifically, in Patent Document 2, for example, when a user makes an inquiry about product information, the user presses a chat button on a homepage to accept a conversation between the user and an operator while chatting. Techniques for performing are described.

JP 2002-163196 A JP 2002-108794 A

  However, when inputting information necessary for service application, etc., the user inputs information using a mobile terminal, but input from the mobile terminal takes time compared to input from a personal computer terminal or the like. There is a problem of end. Therefore, many users may also have a problem of canceling input halfway.

  The technology described in Patent Document 1 can hold input information up to that time even when input is interrupted by dividing a business file and transmitting it to a mobile phone. However, the user's input using a portable terminal is the same as before, and the burden on the user is not reduced, resulting in a problem that the user cancels the input of the application, etc. .

  In addition, when applying the technology described in Patent Document 2, the procedure can proceed while communicating with the operator, but since the user uses chat, the user inputs from the portable terminal. Therefore, even when applied to the registration of user information, the burden on the user is not reduced, and there may arise a problem that the user cancels the input of the application or the like.

  Therefore, there is a need for a registration support system, a registration support server, and a registration support program that can support registration of information necessary for a service while reducing the burden on the user related to input using a portable terminal.

  In order to solve such a problem, the first aspect of the present invention is as follows. (1) When a request for takeover registration for registering user information input by a proxy input person on behalf of the user himself / herself by a call is received from the portable terminal, A takeover registration identification information generating means for generating takeover registration identification information for identifying the takeover registration; (2) at least a first registration means for registering the takeover registration identification information in the database; and (3) a call destination of the proxy input person. Communication means for giving information including information and takeover registration identification information to the mobile terminal; and (4) when the takeover registration identification information is obtained from the proxy input person terminal, the takeover information corresponding to the takeover registration identification information is retrieved from the database and searched. (5) second information for registering the input information from the proxy input person terminal in the database in association with the transfer registration identification information; Recording means; (6) e-mail transmission means for sending e-mail including link destination information of the input information registered in the database to the portable terminal when the input information is registered in the database; and (7) link destination information. If there is access to the registered input information from the mobile device based on the, request the mobile device to confirm the contents of the registered input information, obtain the approval information from the mobile device, use based on the registered input information A registration support system comprising registration confirmation means for completing registration of person information.

  According to the second aspect of the present invention, (1) when a request for transfer registration for registering user information input by a proxy input person on behalf of the user by a call is received from a portable terminal, the transfer registration identification for identifying the transfer registration A transfer registration identification information generating means for generating information; (2) at least a first registration means for registering the transfer registration identification information in the database; and (3) call destination information and transfer registration identification information of the proxy input person. A communication means for providing information to the mobile terminal; and (4) when the takeover registration identification information is acquired from the proxy input person terminal, the takeover information corresponding to the takeover registration identification information is searched from the database, and the searched transfer information is used as the proxy input person. (5) second registration means for registering the input information from the proxy input person terminal in the database in association with the transfer registration identification information; and (6) the input information. Registered in the database, e-mail transmitting means for transmitting an e-mail including link destination information of the input information registered in the database to the mobile terminal, and (7) registered from the upper mobile terminal based on the link destination information Registration that completes registration of user information based on registered input information by requesting the mobile terminal to confirm the contents of the registered input information when access to the input information is obtained, and obtaining approval information from the mobile terminal A registration support server comprising a confirmation unit.

  According to the third aspect of the present invention, when the computer receives (1) a handover registration request for registering user information input by a proxy input person on behalf of the user by a telephone call from a portable terminal, the transfer registration is identified. Takeover registration identification information generating means for generating takeover registration identification information; (2) at least first registration means for registering the takeover registration identification information in the database; (3) call destination information and takeover registration identification information of the proxy input person; (4) When the takeover registration identification information is obtained from the proxy input person terminal, the takeover information corresponding to the takeover registration identification information is retrieved from the database, and the retrieved takeover information is used as the proxy input person. (5) second registration means for registering the input information from the proxy input person terminal in the database in association with the transfer registration identification information; (6) input When the report is registered in the database, an e-mail transmitting means for transmitting an e-mail including the link destination information of the input information registered in the database to the mobile terminal, (7) an input registered from the mobile terminal based on the link destination information When there is access to the information, the mobile device requests the mobile device to confirm the contents of the registered input information. When the approval information is obtained from the mobile device, the registration confirmation completes the registration of the user information based on the registered input information. A registration support program characterized by functioning as a means.

  ADVANTAGE OF THE INVENTION According to this invention, registration of the information required for registration can be supported, reducing the burden of the user concerning the input using a portable terminal.

1 is an overall configuration diagram illustrating an overall configuration of a registration support system according to an embodiment. It is a block diagram which shows the function structure of the user side server which concerns on embodiment. It is a block diagram which shows the function structure of the operator side server which concerns on embodiment. It is a flowchart which shows operation | movement of the registration assistance process in the registration assistance system which concerns on embodiment. It is explanatory drawing explaining the example of an input screen which concerns on embodiment. It is explanatory drawing explaining the example of the taking over screen which concerns on embodiment. It is explanatory drawing explaining an example of the user information required for registration which concerns on embodiment. It is explanatory drawing explaining the example of the content of the email in which URL of the registration content confirmation screen which concerns on embodiment is described. It is explanatory drawing explaining an example of the screen for confirmation which concerns on embodiment.

(A) Embodiment Hereinafter, embodiments of a registration support system, a registration support server, and a registration support program of the present invention will be described in detail with reference to the drawings.

  In this embodiment, for example, when a user registers information necessary for a service application on a WEB site using a mobile terminal, an embodiment in which the present invention is applied to a system that supports the registration is illustrated. .

(A-1) Configuration of Embodiment (A-1-1) Overall Configuration FIG. 1 is an overall configuration diagram showing the overall configuration of the registration support system of this embodiment. In FIG. 1, the registration support system 1 of this embodiment has a user side server 11 connected to a portable terminal 2 used by a user, an operator side server 12 connected to an operator terminal 3, a database 13, and a mail server 14. .

  The mobile terminal 2 is a mobile communication terminal having a wireless communication function and a browser function. For example, the mobile terminal 2 is not particularly limited as long as it has a browser function, and a mobile phone, a PHS terminal, a so-called smartphone terminal, a PDA terminal, an electronic book terminal, a game terminal, or the like can be applied. . Further, the wireless communication system of the mobile terminal 2 is not particularly limited, and the existing wireless LAN system can be widely applied.

  The operator terminal 3 is a terminal used by an operator, and for example, a personal computer can be applied. In this embodiment, the case where an operator terminal is a dedicated terminal is illustrated. The operator terminal 3 is connected to the operator server 12 via either a wired line or a wireless line. An operator who talks with a user uses the operator terminal 3 to input the user information of the user instead of the user information heard from the user. The operator terminal 3 transmits the user information input by the operator as a proxy to the operator side server 12.

  The user side server 11 is connected to the portable terminal 2 and accepts registration processing of user information necessary for service application using a communication protocol such as HTTP, for example. Upon receiving a registration request from the mobile terminal 2, the user side server 11 gives the mobile terminal 2 an input screen for inputting user information. Note that the user-side server 11 may perform cryptographic communication with the mobile terminal 2 using a technology such as SSL, for example.

  The user-side server 11 obtains user information inputted in all input items from the portable terminal 2 and registers it in the database 13 and takes over the data to the operator and makes a call with the operator. However, the operator performs proxy input and takes over registration processing in which user information is registered. The user side server 11 may include only the takeover registration process.

  When performing the takeover registration process, the user server 11 issues identification information (hereinafter also referred to as a transaction number) for uniquely identifying the takeover registration transaction, and associates this transaction number with the user identification information. The attached information is stored in the temporary registration table section 21 of the database 13. Further, the user-side server 11 gives the mobile terminal 2 a telephone number for the user to call the operator. When the user information input by proxy through the operator terminal 3 is registered, the server 11 on the user side transmits an e-mail including the registration content confirmation information via the mail server 14, and the user's approval is obtained. When you are registered, you will be registered.

  Further, the user side server 11 stores the user information acquired from the portable terminal 2 in the registration table unit 22 of the database 13 when performing a normal registration process.

  Here, whether the user side server 1 performs the normal registration process or the takeover registration process can be determined according to the user's selection through the portable terminal 2, for example. For example, an “input method change” button may be provided on the input screen given to the portable terminal 2, and when the “input method change” button is selected, transition to transfer registration may be performed. Further, for example, a selection button for selecting either a normal registration process or a takeover registration process may be provided on the input screen to acquire the user selection.

  The operator side server 12 is connected to the operator terminal 3 and registered in the user information database 13 received from the operator terminal 3. The operator-side server 12 searches the temporary registration table unit 21 for information associated with the transaction number from the operator terminal 3 and transmits the information associated with the transaction number to the operator terminal 3.

  The database 13 stores, for example, user information necessary for service application and manages user information. The database 13 includes a temporary registration table unit 21 and a registration table unit 22.

  The temporary registration table unit 21 temporarily holds information in which a transaction number and user identification information are associated with each other during the takeover registration process.

  The registration table 22 registers user information necessary for service application, for example. When normal registration processing is performed, the user information acquired by the user-side server 11 is registered in the registration table 22. When the takeover registration process is performed, the user information acquired by the operator-side server 12 is registered in the registration table unit 22 and officially registered when the user's approval is obtained.

  The mail server 14 is an existing mail server. The mail server 14 transmits the electronic mail to the transmission destination when an electronic mail including registration content confirmation information is given from the user-side server 11.

(A-1-2) Detailed Configuration of User Side Server FIG. 2 is a block diagram showing a functional configuration of the user side server 11. The user side server 11 has the same configuration as an existing server. For example, the user-side server 11 includes a CPU, a ROM, a RAM, an EEPROM, an input / output interface unit, and the like, and the user executes a processing program stored in the ROM so that the user The function of the side server 11 is realized. The processing program may be preinstalled in a recording medium such as a ROM, or may be a program downloaded through a network and installed in a recording medium.

  In FIG. 2, the user side server 11 has a normal registration unit 5 and a takeover registration unit 6.

  The normal registration means 5 performs a normal registration process of user information with the mobile terminal 2 to be connected. The normal registration unit 5 includes a screen transmission unit 51 and a registration unit 52 as main functional configurations. As the registration method by the normal registration means 5, existing registration methods can be widely applied. For example, when receiving a registration request from the mobile terminal 2, the screen transmission unit 51 gives the input screen to the mobile terminal 2. When the input information is acquired for all items, a method of registering the information acquired by the registration unit 52 in the registration table unit 22 as registration information can be applied.

  As shown in FIG. 2, the takeover registration unit 6 includes a screen transmission unit 61, a transaction number numbering unit 62, a temporary registration unit 63, and a registration confirmation unit 64.

  The screen transmission unit 61 forms various screen information related to the takeover registration process and transmits the formed screen information to the mobile terminal 2. Detailed description of the screen information formed by the screen transmission means 61 will be made in the section of operations described later.

  The transaction number numbering means 62 assigns identification information (transaction number) that uniquely identifies the transaction of the takeover registration process.

  The temporary registration unit 63 temporarily stores the transaction number assigned by the transaction number numbering unit 62 and the user identification information in the temporary registration table unit 21 in association with each other.

  The temporary registration unit 63 is only required to store information in which at least the transaction number is associated with the user identification information. For example, when user information is being input from the mobile terminal 2, the temporary registration unit 63 is input. The user information may be stored in the temporary registration table unit 21 in association with the transaction number. Thereby, even if all the user information necessary for registration has not been input, the user information input so far can be stored in association with the transaction information.

  Various kinds of information can be applied to the user identification information as long as the user who requests the takeover registration process can be identified. For example, the user identification information may be one or a plurality of personal information of user information (for example, name, date of birth, etc.) input so far. Further, for example, the user identification information may be identification information set by the user such as a password.

  When the user information is registered via the operator-side server 12 during the takeover registration process, the registration confirmation unit 64 transmits an electronic mail describing a URL linked to the registration information in the registration table unit 22. To do. In addition, when the registration confirmation unit 64 receives the approval information from the mobile terminal 2 accessing the URL of the registration information, the registration confirmation unit 64 registers the user information with the content of the registration information registered in the registration table unit 22. It is.

  The registration confirmation unit 64 may perform an input content change process based on information from the portable terminal 2 when confirming the registration content. When changing the input content, for example, an input content change screen may be given to the mobile terminal 2, and the changed information may be acquired and registered through the mobile terminal 2.

  Further, for example, it is also possible to call the operator again and change the input content by proxy input by the operator. In this case, it is transmitted again by an e-mail in which a URL linked to the registration information is described, the user is requested to confirm the contents, and the user information is registered when approval is obtained.

(A-1-3) Detailed Configuration of Operator Side Server FIG. 3 is a block diagram showing a functional configuration of the operator side server 12. The operator side server 12 has the same configuration as that of the existing server. The operator side server 12 includes a CPU, a ROM, a RAM, an EEPROM, an input / output interface unit, and the like. When the CPU executes a processing program stored in the ROM, the operator side server 12 Function is realized. The processing program may be preinstalled in a recording medium such as a ROM, or may be a program downloaded through a network and installed in a recording medium.

  In FIG. 3, the operator side server 12 includes temporary registration information search means 121 and proxy registration means 122.

  When the temporary registration information search unit 121 receives a transaction number for specifying the takeover registration process from the operator terminal 3, the temporary registration information search unit 121 refers to the temporary registration table unit 21 and reads information corresponding to the transaction number.

  The proxy registration information 122 stores information from the operator terminal 3 in the registration table unit 22 in association with the transaction number.

(A-2) Operation of Embodiment Next, the operation of registration support processing in the registration support system 1 of the present invention will be described with reference to the drawings.

  FIG. 4 is a flowchart showing the operation of registration support processing in the registration support system 1.

  For example, when a registration application request from the mobile terminal 2 is given to the user-side server 1 during a service application for the WEB site, the user-side server 1 transmits an input screen to the mobile terminal 2 (S101).

  FIG. 5 is an explanatory diagram illustrating an example of an input screen. As shown in FIG. 5, the input screen 70 includes an input item necessary for registration, a text input unit 71 for inputting each input item, a “next” button 72 for moving to the next page, and a “back” button for returning to the previous page. 73, “Cancel” button 74. Here, the “cancel” button 74 is a button for canceling input of an input item and requesting to change the input method from normal registration processing to takeover registration processing.

  In FIG. 5, for example, a “cancel” button 74 is linked to the URL of the takeover registration means 6 that performs the takeover registration process of the user side server 11. When the “cancel” button 74 is selected, the takeover registration process is performed. Is started.

  When the “cancel” button 74 is selected by a user operation, a request to change the input method to the takeover registration process is given to the user side server 11 (S102).

  When the request for the takeover registration process is given to the user side server 11, the user side server 11 assigns a transaction number for identifying the transaction for the takeover registration process (S103), and the transaction number, the user identification information, Are temporarily registered in the temporary registration table unit 21 (S104).

  At this time, the user side server 11 requests input of the user's “name” and “birth date” as user identification information, and associates the name and date of birth information acquired from the mobile terminal 2 with the transaction number. . When the user is in the middle of input, the user side server 11 also stores the user information in the middle of input in the temporary registration table unit 21 in association with the transaction number.

  In addition, when the user-side server 11 performs temporary registration in the temporary registration table unit 21, the user-side server 11 gives a hand-over screen for handing over input of user information to the operator to the portable terminal 2 (S105).

  FIG. 6 is an explanatory diagram illustrating an example of a takeover screen. As shown in FIG. 6, the takeover screen 75 includes, for example, a guidance explanation section 76 such as “Please input customer information while talking to the operator from the following link”, and operator contact information 77. , Numbered transaction number 78 and “return” button 79 for returning to the previous page. Thus, on the takeover screen 75, the telephone number and transaction number connected to the operator are displayed.

  The user calls the telephone number displayed on the takeover screen of the portable terminal 2 and notifies the transaction number (S106).

  At this time, for example, the user may make a call by selecting a telephone number on the screen, or may make a call to the telephone number using another telephone, for example. Good. In addition, for example, in the case of automatic voice guidance, the transaction number may be notified by push input, or for example, when making a direct call with an operator, the transaction number may be notified verbally. .

  The operator receives an incoming call from the user and recognizes the transaction number. The operator terminal accesses the operator side server 12, transmits the notified transaction number to the operator side server 12, and inquires information associated with the transaction number (S107).

  The operator side server 12 refers to the temporary registration table unit 21 and searches for information corresponding to the transaction number (S108). Then, the operator side server 12 transmits input screen information based on the retrieved information to the operator terminal 3 (S109).

  At this time, the input screen displayed on the operator terminal 3 includes input items necessary for registration and a text input unit, and may be a display screen for the user illustrated in FIG. It may be a display screen.

  Further, at least the user identification information associated with the transaction number is displayed on the display unit of the operator terminal 3. Then, the operator verbally inquires about the contents of the user identification information by calling with the user, and confirms the identity of the user by verbal answer from the user (S110).

  For example, when the user inputs the input items “name” and “birth date” but does not input the other input items, the operator inputs the input items “name” and “ The date of birth may be asked as the contents of the user identification information, and it may be determined whether or not those answers are correct. That is, the user cancels in the middle of the input, but the user information input so far can be used as the user identification information.

  Then, while talking with the user, the operator informs the user of the remaining input items that have not been input, and verbally hears the answer (S111), and inputs it to the operator terminal 3 (S112).

  FIG. 7 is an explanatory diagram illustrating an example of user information necessary for registration. Note that the items of user information necessary for registration are not limited to the items shown in FIG. For example, in FIG. 7, as information necessary for registration, for example, “transaction number”, “name (kanji)”, “name (kana)”, “birth date”, “home address”, “home phone number” ... and so on. The “transaction number” is assigned by the server 11 on the user side, and the “name (kanji)”, “name (kana)”, and “birth date” indicate a takeover request to identify the user. It was acquired at the time of. Other than “home address”, “home phone number”,... Are not input by the user, and the operator interviews and inputs user information for the remaining input items that are not input.

  The operator side server 12 receives the input data from the operator terminal 3, and registers the user information of each input item in the registration table unit 22 (S113).

  When the registration of the database 13 to the registration table unit 22 is completed, the user server 11 generates a URL of the registration content confirmation screen and transmits an e-mail describing the URL of the registration content confirmation screen (S114). . At this time, the transmission destination of the electronic mail is the mobile mail address of the user registered in the registration table unit 22.

  FIG. 8 is an explanatory diagram for explaining an example of the content of an e-mail in which the URL of the registration content confirmation screen is described. As shown in FIG. 8, the registration content confirmation screen 80 has a URL 81 of the registration content confirmation screen. The user-side server 11 generates the URL of the registration content confirmation screen so that the transaction number is included in the parameter in the URL of the registration content confirmation screen. Thereby, when the user accesses the URL 81, the transaction of the user's takeover registration process can be identified.

  The mobile terminal 2 receives the electronic mail, and the user terminal accesses the application content confirmation screen by the user's operation using the WEB browser as an access destination to the URL described in the electronic mail (S115). At this time, the user side server 11 may notify the confirmation screen information by encrypting, for example, SSL.

  The user-side server 11 accesses the registration table unit 22 of the database 13, identifies the transaction based on the transaction number in the specified URL, and then uses the user information of the user (that is, information input by the operator as a proxy). ) Is acquired (S116), and the application content confirmation screen is returned to the portable terminal 2 (S117).

  The user confirms the content displayed on the confirmation screen and approves it (S118), thereby concluding the service application (S119).

  FIG. 9 is an explanatory diagram illustrating an example of a confirmation screen. As shown in FIG. 9, the confirmation screen 82 describes information 83 input by the operator as a proxy. The user confirms whether or not the content is correct, and if it is correct, selects the “confirm” button 84. When the “confirm” button 84 is selected, the user side server 11 attaches the approval flag illustrated in FIG. Thereby, the registration process of user information is completed.

(A-3) Effect of Embodiment As described above, according to the embodiment, when registration is performed using a mobile terminal, it takes time to perform an input operation of the mobile terminal, but communication is performed through a call with an operator. Thus, the operator can register the user information on behalf of the user, and the effect of shortening the input time can be obtained. As a result, the input burden using the user's mobile terminal can be reduced.

  In addition, according to the embodiment, even if the user is in the middle of input, the operator can perform proxy input, so that cancellation of service application can be reduced.

(B) Other Embodiments Although various modified embodiments have been described in the above-described embodiments, the present invention can also be applied to the following modified embodiments.

(B-1) In the above-described embodiment, the case where the present invention is applied to a system that supports registration of user information at the time of applying for a service on the WEB site has been exemplified. However, as long as the user information is input and registered from the mobile terminal, the application is not limited to the WEB site service application and can be widely applied.

(B-2) In the above-described embodiment, for convenience of explanation, the user side server and the operator side server are provided, and the process for the user side is distinguished from the process for the operator side, but the present invention is not limited to this. .

  For example, if a process equivalent to the above-described embodiment can be realized, the physically same server may perform various functions of the user side server and the operator side server.

  Further, for example, if a process equivalent to the above-described embodiment can be realized, a plurality of servers distributed on the network may perform the distributed process in cooperation with each other.

(B-3) In the above-described embodiment, for example, a case in which input of “name” and “birth date” is requested as user identification information has been illustrated for user identification. However, the user identification information may be information that can authenticate the user himself / herself, and may be user information that has already been input during input.

  Further, the user side server may register only the transaction number in the temporary registration table section. For example, when selecting takeover registration from the beginning of registration, proxy input may be performed using only the transaction number.

(B-4) Various methods can be widely applied as the personal authentication method. For example, the telephone number of the mobile terminal input by the user and the transaction number are associated with each other and temporarily registered in the temporary registration table unit. When a call is made to the operator, the operator terminal acquires the user's telephone number (for example, the telephone number displayed on the number display), and the operator obtains the acquired telephone number and the transaction number obtained from the user. Send to the side server. And you may make it an operator side server authenticate based on a telephone number and a transaction number.

1 ... Registration support system,
11 ... user side server, 12 ... operator side server, 13 ... database,
14 ... mail server, 2 ... mobile terminal, 3 ... operator terminal,
21 ... Temporary registration table section, 22 ... Registration table section.

Claims (5)

Takeover registration identification information generating means for generating a takeover registration identification information for identifying the takeover registration when receiving a request for takeover registration for registering user information input by the proxy input person on behalf of the user by a telephone call When,
At least first registration means for registering the takeover registration identification information in a database;
Communication means for providing the mobile terminal with information including the callee information of the proxy input person and the transfer registration identification information;
When the transfer registration identification information is acquired from the proxy input person terminal, the transfer information search means for searching the transfer information corresponding to the transfer registration identification information from the database and giving the searched transfer information to the proxy input person terminal; ,
Second registration means for registering the input information from the proxy input person terminal in the database in association with the takeover registration identification information;
When the input information is registered in the database, an e-mail transmitting means for transmitting an e-mail including the link destination information of the input information registered in the database to the mobile terminal;
When there is access to the registered input information from the mobile terminal based on the link destination information, the mobile terminal requests the mobile terminal to confirm the contents of the registered input information, and obtains approval information from the mobile terminal. And a registration confirmation means for completing registration of user information based on the registered input information.   The registration support system according to claim 1, wherein the first registration means registers user identification information acquired from the portable terminal in the database in association with the takeover registration identification information. .   3. The first registration means for registering a part of user information acquired from the mobile terminal in the database in association with the takeover registration identification information. The registration support system described. Takeover registration identification information generating means for generating a takeover registration identification information for identifying the takeover registration when receiving a request for takeover registration for registering user information input by the proxy input person on behalf of the user by a telephone call When,
At least first registration means for registering the takeover registration identification information in a database;
Communication means for providing the mobile terminal with information including the callee information of the proxy input person and the transfer registration identification information;
When the transfer registration identification information is acquired from the proxy input person terminal, the transfer information search means for searching the transfer information corresponding to the transfer registration identification information from the database and giving the searched transfer information to the proxy input person terminal; ,
Second registration means for registering the input information from the proxy input person terminal in the database in association with the takeover registration identification information;
When the input information is registered in the database, an e-mail transmitting means for transmitting an e-mail including the link destination information of the input information registered in the database to the mobile terminal;
When there is access to the registered input information from the mobile terminal based on the link destination information, the mobile terminal requests the mobile terminal to confirm the contents of the registered input information, and obtains approval information from the mobile terminal. And a registration confirmation means for completing registration of user information based on the registered input information. Computer
Takeover registration identification information generating means for generating a takeover registration identification information for identifying the takeover registration when receiving a request for takeover registration for registering user information input by the proxy input person on behalf of the user by a telephone call ,
At least first registration means for registering the takeover registration identification information in a database;
Communication means for providing the mobile terminal with information including the callee information of the proxy input person and the transfer registration identification information;
When acquiring the takeover registration identification information from the proxy input person terminal, search for takeover information corresponding to the takeover registration identification information from the database, and taking over the searched takeover information to the proxy input person terminal,
Second registration means for registering the input information from the proxy input person terminal in the database in association with the takeover registration identification information;
When the input information is registered in the database, an e-mail transmitting means for transmitting an e-mail including the link destination information of the input information registered in the database to the mobile terminal;
When there is access to the registered input information from the mobile terminal based on the link destination information, the mobile terminal requests the mobile terminal to confirm the contents of the registered input information, and obtains approval information from the mobile terminal. A registration support program that functions as registration confirmation means for completing registration of user information based on the registered input information.

Images