JP2013041429A - Found article reception system and found article reception method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a found article reception system and a found article reception method that can efficiently receive a report on a found article using an ATM installed in a store.SOLUTION: The found article reception system is configured to let a user insert his or her ATM card into an ATM 100 and then to inquire read card information of an account contract master, to receive found article information when the card information matches contractor data in the account contract master, and to transmit the found article information and card information to a found article server 210 of a financial institution A with relating to each other. Further, the found article server 210 acquires contractor data corresponding to the card information from the account contract master, and generates and outputs a report information data table in which the contractor data and found article information are related to each other. Then an output destination thereof may be the police or the security company which replenishes the ATM 100 with cash and also collects cash.

Description

  Regarding the system and method for accepting the found item, more specifically, the use of an automated teller machine installed in a 24-hour space in an unmanned store or a financial institution store, a station, a convenience store, etc. It relates to a receiving system and method.

  Conventionally, when someone else picks up something in a public place, it is usually reported to the nearby dispatching station. In addition, when someone else picks up something in the store, the found item may be reported to the person in charge at the service counter or sales counter of the store. On the other hand, if another person's financial institution card or passbook is left as a forgotten item on an automated teller machine (hereinafter referred to as ATM) installed in an unmanned store, it can also be reported to a nearby branch office. However, it is also possible to contact the ATM management center that manages the ATM using a dedicated telephone attached to the ATM, and report the found item through the telephone contact.

JP 2004-310501 A

  By the way, when the found item is notified by telephone to the ATM management center as described above, the telephone operator of the ATM management center must notify the reporter, the found item information, whether or not the ownership of the found item is reserved. It is necessary to make a record by listening to In addition, the telephone operator instructs the reporter to store the found item in the vicinity of the ATM by a predetermined method. For example, if the found item is a small item such as a bank cash card or passbook, the telephone operator instructs the submitter to place the found item in a contact box provided at the ATM. On the other hand, if the found item is a large item that does not enter the contact box, the telephone operator instructs the reporter to store it in an inconspicuous place near the ATM. In addition, after preparing the record, the operator telephone-contacts the security company that fills and collects the ATM cash that the found items are stored in the contact box, and collects and collects the found items. A request is made to bring the found item to a predetermined location, for example, a cash center that handles the cash of the bank that owns the ATM. The cash center then reports the found items to the nearest police.

  On the other hand, the telephone operator of the ATM management center who has received the telephone communication first informs the reporter that the found item is to be reported to a nearby dispatching station when the found item is not the bank card or passbook of the bank. This is because when a cash card, cash or wallet of another company is reported, the ATM management center reports these found items to the police, and it takes extra time to process the found items.

  In this way, there is a great deal of work that must be done by the telephone operator of the ATM management center to find the found item, so if there is a found item using the dedicated phone attached to the ATM, The work efficiency of other operations of the center telephone operator is significantly reduced.

  Also, the reporter needs to tell his / her personal information such as name, address, telephone number, etc. using a dedicated telephone attached to the unattended ATM. There is also the trouble of telling what the found item is. In addition, the dedicated telephone may be connected to the ATM management center immediately, but it may be difficult to connect depending on the time of day. For this reason, the reporter may be hesitant to submit a report, because he / she is worried about resistance to conveying personal information and taking time to report.

  Furthermore, it is necessary for a bank that owns an ATM to avoid the risk of things other than found items being thrown into the contact box for the purpose of mischief and the like. For example, the submitter may misrepresent his / her personal information to the telephone operator and may put unnecessary items owned by the submitter into the contact box.

  The present invention has been made to solve such a problem, and provides a found-item receiving system and a found-item receiving method capable of efficiently receiving a found-item report using an ATM installed in a store. The purpose is to do.

  In order to achieve the above object, according to a main aspect of the present invention, there is provided a found-item receiving system having an automatic teller machine (ATM) and a server of a financial institution capable of communicating with the ATM, Is provided with an interface unit that displays a usage screen used when a user performs bank transactions and accepts an input by the user. A screen for requesting insertion of the financial institution card into the ATM is displayed on the interface unit, and the card information is read from the financial institution card inserted by the user, and the server of the financial institution has the card information. Inquiry means for inquiring to an account contract master or an account contract master connectable via an integrated ATM system, and the inquiry means When the card information matches the contractor data of the account contract master, the interface unit displays a screen for requesting found item information used for identifying the found item from other found items. A found article receiving and transmitting means for receiving the found item information to be inputted and transmitting the found item information and the card information in association with each other to the server of the financial institution; When the found-item information and the card information transmitted from the ATM are received by the reception transmission means, the contractor data corresponding to the card information is acquired from the account contract master, and the contractor data and the found-item information are acquired. There is provided a found-item receiving system characterized by having output means for creating and outputting notification information in association with

  In this way, the financial institution card owned by the user is inserted into the ATM and the read card information is referred to the account contract master, and when the card information matches the contractor data of the account contract master, the found item information is obtained. The received item information and the card information are associated with each other and transmitted to the server of the financial institution. The server of the financial institution obtains the contractor data corresponding to the card information from the account contract master, and creates and outputs notification information in which the contractor data is associated with the found-item information. For example, it can be output to the police or a security company that fills and collects the ATM cash.

  As a result, the telephone operator of the ATM management center does not need to perform a process for receiving the found item, and the work efficiency of other operations of the telephone operator of the ATM management center can be improved.

  In addition, users do not need to give their personal information verbally and do not need to contact the ATM management center by telephone. There is no need to hesitate.

  In addition, since the user who reports the found item needs to insert his own financial institution card into the ATM, it is possible to prevent the found item from being processed for mischief and the like.

  Further, according to a preferred embodiment of the present invention, the found item is money, a passbook, a cash card or a credit card, and the found item receiving and transmitting means is configured such that the ATM uses the found item as the found item information. When the type of the found found accepted is the money, the interface unit displays a screen requesting that the found found be inserted into the ATM money transfer unit, and the found found is the passbook. When the screen displays a screen requesting the interface to insert the found item into the ATM bankbook entry unit, and when the received found type is a cash card or a credit card, the interface unit retrieves the found item. An object is requested to be inserted into the ATM card insertion portion, and the found article to be inserted is accommodated.

  Further, the ATM has an imaging device that captures a digital image, and the found-item reception transmission means requests a screen for requesting the found-item to be placed at a predetermined position within the angle of view of the imaging device. It is preferable to display the found-item information including an image of the found-item captured by the imaging device.

  The output means preferably transmits the notification information to a computer of a predetermined group that visits a place where the ATM is installed and collects the found items. The output means preferably transmits the notification information to a computer at a branch of a financial institution having jurisdiction over the ATM or transmits a FAX to a branch at a financial institution having jurisdiction over the ATM. .

  In addition, the notification information includes information on a date and time when the found item is accepted by the ATM, and the server of the financial institution can be connected to at least one client terminal via a communication network. In this system, the financial institution server further collects a plurality of the notification information to create a notification information data table, and the financial institution server responds to a request from the client terminal. It is preferable to include display means for displaying a screen based on the notification information data table on the display device of the client terminal.

  Also, after the notification information is transmitted to the police computer, the server of the financial institution accepts the case number assigned to the notification information by the police and adds the case number to the notification information. It is preferable to further have number adding means.

  In addition, when the financial institution server includes an e-mail address in the contractor data, a thank-you mail sending means for sending a thank-you mail regarding notification of the found item to the e-mail address is further provided. It is preferable to have. In addition, the financial institution server further includes a thank-you letter creation means for creating and printing a thank-you letter addressed to the address relating to the notification of the found item when the contractor data includes an address. Is preferred.

  In addition, the system displays on the interface unit a screen that allows the ATM to select whether or not to disclose the information of the user who has reported the found item to the owner of the found item, and It further comprises a disclosure permission / reception accepting unit that accepts a selection of whether or not to disclose by the user, and the found item acceptance transmission unit transmits the information received by the disclosure permission / rejection acceptance process to the server of the financial institution. Preferably there is.

  The system also allows the ATM to select whether the user who has reported the found for the found item retains the right to receive compensation for the found item and the right to acquire ownership. A display screen, and a right reservation accepting means for accepting selection of whether to retain the right to receive the reward and the right to acquire ownership by the user; It is preferable that information received by the rights reservation receiving means is transmitted to the server of the financial institution.

  The ATM is capable of accommodating the found item, and has a found item containing unit having an input port for inputting the found item, and an opening / closing means for opening and closing the input port of the found item containing unit. In this system, the ATM displays a screen on the interface unit requesting the found item storage unit to store the found item on the interface unit, and the opening of the found item storage unit is opened by the opening / closing unit. It is preferable to further have a storage means for setting the state.

  In order to achieve the above object, according to the main aspect of the present invention, there is provided a method of accepting a found article using an automatic teller machine (ATM) and a server of a financial institution capable of communicating with the ATM. On the front side of the ATM, there is provided an interface unit that displays a usage screen used when the user performs bank transactions and accepts an input by the user. A screen requesting insertion of the financial institution card of the ATM into the ATM is displayed on the interface unit, the card information is read from the financial institution card inserted by the user, and the card information is read from the server of the financial institution. An inquiry process for referring to an account contract master having an account contract or an account contract master connectable via an integrated ATM system; When the card information coincides with the contractor data of the account contract master, the interface unit displays a screen requesting the found item information used for identifying the found item from other found items, and the user A found-item reception transmitting step for receiving the found-item information input by the user and associating the found-item information with the card information and transmitting the found-item information to the server of the financial institution; and the server of the financial institution transmits the found-item reception When the found item information and the card information transmitted from the ATM in the process are received, the contractor data corresponding to the card information is obtained from the account contract master, and the contractor data and the found item information are obtained. A found item receiving method comprising: an output step of creating and outputting associated notification information.

  In this way, the financial institution card owned by the user is inserted into the ATM and the read card information is referred to the account contract master, and when the card information matches the contractor data of the account contract master, the found item information is obtained. The received item information and the card information are associated with each other and transmitted to the server of the financial institution. The server of the financial institution obtains the contractor data corresponding to the card information from the account contract master, and creates and outputs notification information in which the contractor data is associated with the found-item information. For example, it can be output to the police or a security company that fills and collects ATM cash.

  As a result, the telephone operator of the ATM management center does not need to perform a process for receiving the found item, and the work efficiency of other operations of the telephone operator of the ATM management center can be improved.

  In addition, users do not need to give their personal information verbally and do not need to contact the ATM management center by telephone. There is no need to hesitate.

  In addition, since the user who reports the found item needs to insert his own financial institution card into the ATM, it is possible to prevent the found item from being processed for mischief and the like.

  According to the present invention, it becomes possible for a user to report a found item efficiently using an ATM, and a financial institution can efficiently accept a found item found using an ATM. Become.

  Still other features and remarkable effects of the present invention will be understood by those skilled in the art by referring to the embodiments and drawings described in the Best Mode for Carrying Out the Invention below.

The figure which shows schematic structure of the found item reception system which concerns on one Embodiment of this invention. The figure which shows the outline constitution of ATM Perspective view of ATM Perspective view of found item storage Example of display screen of display device Example of account contract master The figure which shows schematic structure of a found-item server Flowchart showing processing in ATM, found item server, police server, and security company terminal Example of display screen of display device Example of display screen of display device Example of display screen of display device Example of notification information data record Example of notification information data table Example of display screen of display device Example of display screen of display device

  Hereinafter, a found-item reception system according to an embodiment of the present invention will be described with reference to the drawings.

  FIG. 1 is a diagram showing a schematic configuration of a found-item reception system according to an embodiment of the present invention. This found-item reception system includes, for example, an ATM 100 installed in an unmanned store and a server apparatus 200 of a financial institution A connected to the ATM 100 via a communication line. The financial institution A may be a bank in which the ATM 100 is installed, or may be a bank that can perform bank transactions with the ATM 100, although it is not a bank in which the ATM 100 is installed. A well-known firewall, Web server, etc. are not shown.

  FIG. 2 is a diagram showing a schematic configuration of the ATM 100 of this embodiment, and FIG. 3 is a perspective view of the ATM. As shown in FIG. 3, the ATM 100 has an interface unit IF on the front side thereof. As shown in FIG. 2, the ATM 100 includes a CPU 110, a RAM 120, a display device 130 such as a liquid crystal display, a transmission / reception unit 140 such as a modem or a router, an input device 151 composed of a plurality of buttons, and a user display. A well-known touch panel type input device 152 that accepts input by touching the device 130 with a finger, a card insertion unit 153, a bill insertion unit 154, a passbook entry unit 155, a found article storage unit 160, and an imaging device 170 The found-item data storage unit 180 and the program storage unit 190 are included. In the present embodiment, the interface unit IF includes a display device 130, an input device 151, a touch panel type input device 152, a card insertion unit 153, a bill insertion unit 154, and a passbook entry unit 155. .

  The input device 151 includes 0 to 9 numeric keys, a determination button, a cancel button, a space button, a delete button, and the like. The display device 130 displays a screen used when the user performs bank transactions. When the user stands in front of the ATM 100, for example, a screen as shown in FIG. 5 is displayed. Further, when the user touches the “drawer” or “deposit” portion on the display device 130, the touch panel type input device 152 receives an input of “drawer” or “deposit”. When a card of a financial institution, that is, a cash card, a credit card or the like is inserted, the card insertion unit 153 reads card information of the inserted card. The banknote insertion part 154 has a cover part (not shown). For example, when “deposit” is selected on the screen of FIG. 5, the cover part allows the user to deposit banknotes during the bank transaction of the deposit. Open to. Moreover, if a user inserts a banknote in the banknote insertion part 154 while this cover part is open, the said cover part will close and ATM100 will accommodate the banknote inserted in the banknote insertion part 154. FIG. When the passbook of the financial institution A is inserted by the user, the passbook entry unit 155 writes the unbooked information in the passbook and returns the passbook after the entry to the user.

  As shown in FIG. 3, the found-item storage unit 160 is attached to the side surface of the ATM 100. An input port 161 is provided on the front surface of the found-item storage unit 160, and the input port 161 is closed by a lid 162 as an opening / closing means. The lid 162 is moved to an open position (FIG. 4) for opening the insertion port 161 and a closed position (FIG. 3) for closing the insertion port 161 by an opening / closing mechanism (not shown). The found-item storage unit 160 is for storing found items smaller than a predetermined size that can be input from the input port 161.

  The imaging device 170 is a digital camera attached to the ATM 100 so that the entire display device 130 can be imaged. The found-item data storage unit 180 is a predetermined area allocated in the ATM memory.

  This ATM 100 is a user information reception processing unit 191, a found-item information reception processing unit 192, a transmission processing unit 193, a found-item storage processing unit 194, and a disclosure permission / reception reception that cause the program storage unit 190 to perform predetermined operations. It has a processing unit 195 and a rights reservation reception processing unit 196. These functions will be described later along an example of processing performed by the ATM 100 and the found item server 210 (see FIG. 8).

  The server apparatus 200 of the financial institution A has a found-item server 210 and a billing system 250 that is conventionally used in financial institutions such as banks. An account contract master storage unit 251 and an account data storage unit 252 are set in the account system 250.

  The account contract master storage unit 251 is an account contract master as shown in FIG. 6 in which customer information in the financial institution A (personal information such as name, address, telephone number, and mail address) is associated with a branch code and an account number. Have The account data storage unit 252 stores the account balance and bank transaction history for each account number.

  FIG. 7 is a diagram showing a schematic configuration of the found-item server 210 of the present embodiment. The found-item server 210 includes a CPU 211, a RAM 212, a display device 213 such as a liquid crystal display, a transmission / reception unit 214 such as a modem or a router, a found-item data storage unit 215, and a program storage unit 230. As shown in FIG. 1, the found-item server 210 includes the ATM 100, the security company terminal 300 installed in the security company, the police server 400 installed in the police, It is possible to communicate with an external terminal such as the lost person terminal 500 installed in the lost person's house. The security company is a company that fills and collects ATM 100 cash. The found-item server 210 communicates with the billing system 700 of another financial institution B via the transmission / reception unit 214, the communication line, and the integrated ATM system 600. The integrated ATM system 600 is a system to which financial institutions such as city banks, regional banks, and credit banks all over the country are connected. The integrated ATM system 600 includes a transmission / reception unit 610 and a relay unit 620, and the relay unit 620 is a bank used in the ATM 100. In response to the transaction, the transaction request is transferred to the account system of the financial institution where the account to be traded is opened.

  The found-item server 210 has the program storage unit 230 cause the computer to perform predetermined operations, an account contract inquiry processing unit 231, a notification information data record storage processing unit 232, a notification information data record transmission processing unit 233, a notification information data A table management unit 234, a client terminal screen creation unit 235, an incident number addition unit 236, a thank-you mail transmission unit 237, and a FAX transmission unit 238 addressed to a branch office. These functions will be described below along with an example (see FIG. 8) of processing performed by the ATM 100 and the found-item server 210.

  First, when the ATM 100 displays the screen of FIG. 5 on the display device 130 and the user presses the “find found” button on the screen with a finger, the ATM 100 selects “find found” with the touch panel input device 152. (Step S1). Subsequently, the ATM 100 displays a screen for requesting the user information reception processing unit 191 to insert a financial institution card (for example, a cash card of the financial institution A or a cash card of another bank) possessed by the user. The card information reading process is performed to read card information (for example, account number or card number) from the financial institution card inserted in the card insertion unit 153 (step S2). Subsequently, the ATM 100 uses the user information reception processing unit 191 to transmit the card information to the found-item server 210 in order to refer the read card information to the account contract master of the financial institution A or another financial institution ( Step S3).

  The found-item server 210 that has received the card information matches the contractor data of the account contract master stored in the account contract master storage unit 251 of the account system 250 by the account contract inquiry processing unit 231. If it does not match, whether it matches the contractor data of the account contract master stored in the account contract master storage unit 720 of the account system 700 of the financial institution B via the integrated ATM system 600, for example. It is determined whether or not (step S4). The found-item server 210 transmits an account inquiry result indicating whether or not the card information matches the contractor data to the ATM 100 by the account contract inquiry processing unit 231 (step S5).

  When the ATM 100 receives the account inquiry result, and the account inquiry result indicates that the card information and the contractor data match, the ATM 100 receives the found item information by the found item information reception processing unit 192. Object information reception processing is performed (step S6). As an example of the found item information receiving process, in the present embodiment, a screen as shown in FIG. 9 is displayed on the display device 130, and the type of found item selected by the user is received by the touch panel type input device 152. As another example of the found-item information reception process, in this embodiment, a screen requesting that the found item be placed on the display device 130 is displayed on the display device 130, and the user displays the found item. When placed on the device 130, the image pickup device 170 picks up the found object and accepts the picked-up image as the found object information. Subsequently, the ATM 100 causes the transmission processing unit 193 to transmit the received found item information in association with the card information to the found item server 210 (step S7).

  Further, the ATM 100 causes the display device 130 to display a screen as shown in FIG. 10 by the disclosure permission / inhibition acceptance process 195, and allows the user to select whether or not to disclose the name, and the touch panel type input device 152 makes the selection by the user. The disclosure permission / rejection acceptance process accepted by (step S8). In addition, the ATM 100 displays a screen as shown in FIG. 11 on the display device 130 and inputs whether or not the user has the right to receive reward money and the right to acquire ownership of the found item to be reported. The rights reservation acceptance process accepted by the device 152 is performed (step S9). Subsequently, the ATM 100 causes the transmission processing unit 193 to transmit the received name disclosure availability information and rights reservation necessity information to the found-item server 210 in association with the card information (step S10). Note that the information transmission in step S7 and the information transmission in step S10 can be performed simultaneously.

  When the found-item server 210 receives the information transmitted in step S7 and step S10, the found-item server 210 creates a report information data record for the found item by the reported information data record storage processing unit 232, and the found-item data is recorded. Store in the storage unit 215 (step S11). The notification information data record is, for example, as shown in FIG. 12, the date and time when the notification of the found item was accepted by the ATM, the finder information (the name of the founder, the account number, etc.), the type of found item, and the found item It has an image of the object, name disclosure availability information, and rights reservation necessity information. The founder information at this time is acquired by the found-item server 210 from the account contract master. In addition, the notification information data record of this embodiment is the date and time when the notification information data record is faxed to the computer of the branch of the financial institution having jurisdiction over the ATM where the found item was reported. The date and time when it was collected, the date and time when a thank you email was sent out, the date and time when the found item was brought into the police, the date and time when the found item was returned to the owner, and the case number assigned by the police Is.

  Subsequently, the found-item server 210 transmits the notification information data record to the police server 400 by the notification information data record transmission processing unit 233 (step S12). In the police server 400, the case number assigning unit 440 assigns the case number to the received notification information data record (step S13), and transmits the case number to the found-item server 210 (step S14). Further, the police server 400 causes the reception processing unit 420 to store the received notification information data record in the found-item data storage unit 450. When the found-item server 210 receives the case number transmitted from the police server 400, it adds the case number to the notification information data record as shown in FIG. 12 (step S15).

  Subsequently, the found-item server 210 transmits the notification information data record to the security company terminal 300 by the notification information data record transmission processing unit 233 (step S16). In the security company terminal 300, the reception processing unit 320 displays the received notification information data record on the display device 330 (step S17). In addition, the found-item server 210 stores the found-item data storage unit 340 in the found-item data storage unit 340 by the reception processing unit 320. By displaying the notification information data record on the display device 330, the security company can know the necessity of collecting the found item when the ATM 100 is next filled and collected with cash. The found-item server 210 transmits the information of the notification information data record to the branch that has jurisdiction over the ATM 100 among the branches of the financial institution A by the FAX transmission unit 238 addressed to the branch (step S18).

  Subsequently, the found-item server 210 updates the report information data table stored in the found-item data storage unit using the information of the report information data record by the report information data table management unit 234. The notification information data table management unit 234 accumulates information of a plurality of notification information data tables and creates a notification information data table as shown in FIG.

  In addition, when the found-item server 210 is requested for found-item information from, for example, the lost person terminal 500 as an external terminal, the client terminal screen creation unit 235 displays a screen based on the notification information data table on the screen of the lost person terminal. Is displayed. Thus, the lost person can easily know whether or not his / her lost item has been reported. At this time, based on the information stored in the notification information data table, the personal information of the finder who does not want to disclose the name is not disclosed.

  Subsequently, the found-item server 210 transmits a thank-you email regarding the notification of the found item to the finder based on the finder information by using the thank-you mail transmitting unit 237 (step S19).

  Here, a method for accommodating the found item in the ATM 100 will be described. As an example, after step S6 or step S9 is completed, the ATM 100 causes the found-item storage processing unit 194 to display a screen as shown in FIG. Also, the ATM 100 moves the lid 162 to the open position where the insertion port 161 is opened, and when the user touches “input completion” of FIG. 14 with a finger, the ATM 100 closes the lid 162 so that the insertion port 161 is closed. Move to position. Thereby, ATM100 accommodates a found item. Also, if the found item is so large that it cannot be inserted into the input port 161, when the user touches “impossible to input” in FIG. 14 with a finger, an instruction to store the found item in an inconspicuous place near the ATM 100 is displayed on the display device 130. The reporter is displayed, and the reporter stores the found item in the vicinity of the ATM 100 according to the instruction.

  As another example, when the type of found item received in step S6 is cash, the ATM 100 displays a screen as shown in FIG. Also, the ATM 100 opens the lid of the banknote insertion unit 154 so that the user can insert the found item into the banknote insertion unit 154, and when the user touches “insertion completion” on the screen of FIG. 15 with a finger. The lid is closed. Thereby, ATM100 accommodates a found item. The same applies to the case where the type of found item received in step S6 is a passbook, cash card, or credit card. In the case of a passbook, a screen requesting that the found item be inserted into the book entry unit 155 is displayed on the display screen 130. In the case of a cash card or a credit card, a screen requesting to insert the found item into the card insertion unit 153 is displayed on the display screen 130. And ATM100 accommodates the found thing inserted in the passbook entry part 155 or the card insertion part 153. FIG.

  Since the security officer in charge of the ATM 100 cash filling and collection has a key to clear the ATM 100 found item storage unit 160 and the location where the found cash, cards and passbook are stored, Findings can be collected when filling and collecting cash.

  As described above, in this embodiment, the financial institution card owned by the user is inserted into the ATM 100 and the read card information is referred to the account contract master, and if the card information matches the contractor data of the account contract master, the found item is found. The information is received, and the found item information and the card information are associated with each other and transmitted to the found item server 210 of the financial institution A. Further, the found-item server 210 acquires contractor data corresponding to the card information from the account contract master, and creates and outputs a report information data table in which the contractor data is associated with the found-item information. The output destination may be the police or a security company that fills and collects ATM 100 cash.

  As a result, it is not necessary for the ATM management center to accept the found items by telephone, and the work efficiency of other operations of the operator of the ATM management center can be improved.

  In addition, users do not need to give their personal information verbally and do not need to contact the ATM management center by telephone. There is no need to hesitate.

  In addition, since the user who reports the found item needs to insert his own financial institution card into the ATM 100, the found item report process is prevented from being performed for the purpose of mischief or the like.

  Further, in the present embodiment, the type of found item is received as found item information, and when the received found item type is money, the display device 130 is requested to insert the found item into the banknote insertion unit 154 of the ATM 100. A screen is displayed and when the found found is a passbook, a display requesting that the found found be inserted into the passbook entry unit 155 of the ATM 100 is displayed on the display device 130, and the type of found found is a cash card or When it is a credit card, the display device 130 is requested to insert the found article into the card insertion portion 153 of the ATM 100, and the found article to be inserted is accommodated. This makes it possible to securely store found items that require strict handling, such as cash cards, credit cards, cash, and passbooks, even in unmanned stores.

  Moreover, in this embodiment, ATM100 has the imaging device 170 which images a digital image. Further, the ATM 100 causes the display device 130 to display a screen requesting that the found object be placed on the display device 130 that is within the angle of view of the image pickup device 170, and the image of the found object imaged by the image pickup device 170. It is designed to accept found items including. For this reason, the user can perform the process of notifying the found item without inputting complicated information. In addition, since the founder can easily identify the found item as a financial institution or police that receives the found item, it is possible to efficiently perform operations such as dealing with the lost person. In addition, when the found-item server 210 requests information on the found item from the lost person terminal 500 as an external terminal, for example, the screen based on the notification information data table is displayed on the screen of the lost person terminal. Since it is possible to put an image of the found item in the search, it becomes easy for the lost person to search for the lost item.

  In the present embodiment, the notification information data record is transmitted to a security company terminal 300 of a security company that visits a store where the ATM 100 is installed and collects found items. For this reason, even if a found item is reported in the middle of the night at the ATM 100, which is open 24 hours a day, this is immediately notified to the security company, and the found item can be collected the next morning. Further, the trouble of the telephone operator of the financial institution A contacting the security company can be saved.

  Moreover, in this embodiment, the notification information data record is transmitted to the police server 400 of the police having jurisdiction over the area where the ATM is installed. For this reason, even if the found item is reported at midnight at the ATM 100 which is open 24 hours, the police can grasp it in a timely manner. Moreover, the trouble of the telephone operator of the financial institution A contacting the police can be saved.

  In this embodiment, the notification information data record is transmitted to a computer at a branch of the financial institution A that has jurisdiction over the ATM. For this reason, even if the found item is reported at midnight at the ATM 100 that is open 24 hours a day, this can be grasped in a timely manner at the branch. In addition, it is possible to save the trouble of the telephone operator of the financial institution A contacting the branch.

  In the present embodiment, the found item server 210 of the financial institution A can be connected to an external terminal such as the lost person terminal 500 via a communication network. In addition, the found item server 210 of the financial institution A creates a notification information data table by accumulating a plurality of the notification information data records, and notifies the display device 520 of the lost person terminal 500 in response to a request from the lost person terminal. A screen based on the data table is displayed. As a result, the lost person can easily find his / her lost item.

  Further, in this embodiment, when the contractor data of the account contract master includes the email address of the user who has reported the found item, the found item server 210 of the financial institution A has reported the found item. A thank you email is sent to the email address. As a result, the user who has reported the found article can know that the notification has been performed reliably, and can also obtain satisfaction by performing the notification.

  If the contractor data of the account contract master includes the address of the user who reported the found item, a thank-you letter to the address regarding the found item being reported by the found item server 210 of the financial institution A is sent. It can also be created and printed. In this case, a thank-you letter can be quickly mailed to the user, and the same effect as when mail is transmitted can be obtained.

  In the present embodiment, the ATM 100 displays on the display device 130 a screen for selecting whether or not to disclose the personal information of the user who has reported the found item to the owner of the found item, and also by the user. The selection of whether or not to disclose is accepted, and the accepted disclosure availability information is transmitted to the found item server 210 of the financial institution A. For this reason, it is possible to follow the intention of the seeker who does not want to disclose personal information.

  In the present embodiment, the ATM 100 displays a screen that allows the user who has reported the found item to find the found item to select whether or not to retain the right to receive the reward for the found item and to acquire the ownership. In addition to displaying on the device 130, the user receives a selection as to whether or not to retain the right to receive reward money and the right to acquire ownership, and the received information on whether or not the rights are reserved is found in the founder server 210 of the financial institution A. To be sent to. For this reason, it is possible to easily and reliably confirm whether or not the right to receive reward money and the right to acquire ownership are reserved.

  In the present embodiment, the ATM 100 is capable of accommodating a found item and has a found item storage unit 160 having an input port 161 for inputting the found item, and a lid 162 that closes the input port 161 of the found item storage unit 160. The lid 162 is moved by the ATM 100 between an open state and a closed state. In addition, the ATM 100 is configured to cause the display device 130 to display a screen requesting the found-item storage unit 160 to store the found item on the display device 130, and the ATM 100 opens the lid 162 to open the insertion port. . This makes it possible to securely store found items such as wallets and bags even in unmanned stores.

  In the present embodiment, in step S3, the read card information is transmitted to the found item server 210 of the financial institution A, and in step S4, the transmitted card information is the contractor data of the accounting system 250 of the financial institution A. If it does not match, the contractor data of the account contract master stored in the account contract master storage unit 720 of the account system 700 of another financial institution via the integrated ATM system 600 and It is determined whether or not they match. In contrast, the ATM 100 can be configured to communicate with the accounting system 700 of another financial institution via the integrated ATM system 600. In this case, the ATM 100 can directly refer to the card system 700 of another financial institution for card information.

  In the present embodiment, the notification information data record preferably includes data on a place where the ATM 100 is installed.

  In this embodiment, in steps S1 to S2, the display device 130 is requested to insert a financial institution card owned by the user, the card information is read from the inserted financial institution card, and this is obtained as user information. It is comprised so that it may transmit to the property server 210. On the other hand, in steps S1 to S2, the display device 130 is requested to input the user's name, address, etc., and the user's name, address, etc. are received by the touch panel input device 152, and the received use is accepted. It is also possible to configure such that person information is transmitted to the found-item server 210.

  In addition, this invention is not limited to the said position embodiment, A various deformation | transformation is possible in the range which does not change the summary of invention.

  DESCRIPTION OF SYMBOLS 100 ... ATM, 110 ... CPU, 120 ... RAM, 130 ... Display apparatus, 140 ... Transmission / reception part, 151 ... Input device, 152 ... Touch panel input device, 153 ... Card insertion part, 154 ... Banknote insertion part, 155 ... Passbook insertion part , 160 ... found item storage unit, 161 ... slot, 162 ... lid, 170 ... imaging device, 180 ... found item data storage unit, 190 ... program storage unit, 191 ... user information reception processing unit, 192 ... found item information Reception processing unit, 193... Transmission processing unit, 194... Found item storage processing unit, 195... Disclosure disclosure acceptance processing unit, 196. ... RAM, 213 ... display device, 214 ... transmission / reception unit, 215 ... finding unit obtained data storage unit, 230 ... program storage unit, 231 ... account contract inquiry process , 232 ... Notification information data record storage processing section, 233 ... Notification information data record transmission processing section, 234 ... Notification information data table management section, 235 ... Client terminal screen creation section, 236 ... Case number addition section, 237 ... Thank you mail Transmission unit, 238 ... FAX transmission unit addressed to branch, 300 ... Security security company terminal, 400 ... Police server, 500 ... Lost person terminal, 600 ... Integrated ATM system, 610 ... Transmission / reception unit, 620 ... Relay unit, 700 ... Account system 710 ... Transmission / reception unit, 720 ... Account contract master storage unit.

Claims (18)

A found item reception system having an automatic teller machine (ATM) and a server of a financial institution capable of communicating with the ATM,
On the front side of the ATM, there is provided an interface unit that displays a usage screen used when the user performs bank transactions and accepts input by the user.
This system
The ATM is
A screen for requesting insertion of a financial institution card possessed by the user into the ATM is displayed on the interface unit, card information is read from the financial institution card inserted by the user, and the card information is read from the financial institution. Inquiry means for inquiring to the account contract master possessed by the server or the account contract master connectable via the integrated ATM system,
When the card information matches the contractor data of the account contract master in the inquiry means, the interface unit displays a screen for requesting found item information used for identifying the found item from other found items. A found-item reception transmitting means for receiving the found-item information input by the user and associating the found-item information with the card information and transmitting it to the server of the financial institution;
Have
The server of the financial institution is
Upon receiving the found-item information and the card information transmitted from the ATM by the found-item reception transmission means, the contractor data corresponding to the card information is obtained from the account contract master, and the contractor data and the card information A found item reception system comprising: output means for creating and outputting notification information associated with found item information. In the found item reception system according to claim 1,
The found item is money, bankbook, cash card or credit card;
The found item acceptance transmission means accepts the found item as the found item information as the found item information, and when the accepted found item type is the money, the found item is transferred to the interface unit as the ATM. Display a screen requesting to be inserted into the part, and when the found found is the passbook, display a screen requesting to insert the found in the ATM passbook entry part in the interface part, When the received found type is a cash card or a credit card, the interface unit is requested to insert the found item into the ATM card insertion unit, and the found item to be inserted is accommodated. A found article reception system characterized by that. In the found item reception system according to claim 1,
The ATM has an imaging device for capturing a digital image,
The found-item reception transmitting means displays on the interface unit a screen requesting that the found-item be placed at a predetermined position within the angle of view of the imaging device, and for the found-item captured by the imaging device. A found-item reception system for receiving the found-item information including an image. In the found item reception system according to claim 1,
The found-item reception system, wherein the output means transmits the notification information to a computer of a predetermined group that visits a place where the ATM is installed and collects the found-item. In the found item reception system according to claim 1,
The found-item reception system, wherein the output means transmits the notification information to a police computer having jurisdiction over a region where the ATM is installed. In the found item reception system according to claim 1,
The output means transmits the notification information to a computer of a branch of a financial institution having jurisdiction over the ATM or sends a FAX to a branch of a financial institution having jurisdiction over the ATM. Found item reception system. In the found item reception system according to claim 1,
The notification information includes information on the date and time when the found item was accepted at the ATM,
The server of the financial institution can be connected to at least one client terminal via a communication network;
This system further
A data table creating means for creating a report information data table by collecting a plurality of the report information by the server of the financial institution;
The found-accepting system, wherein the financial institution server has display means for displaying a screen based on the notification information data table on the display device of the client terminal in response to a request from the client terminal. . In the found item reception system according to claim 4,
After the notification information is transmitted to the police computer, the server of the financial institution accepts the case number given to the notification information by the police and adds the case number to the notification information. A found article receiving system, further comprising means. In the found item reception system according to claim 1,
When the financial institution server includes an e-mail address in the contractor data of the account contract master, a thank-email sending means for sending a thank-you mail regarding notification of the found item to the e-mail address A found article reception system, further comprising: In the found item reception system according to claim 1,
The financial institution server further includes a thank-you letter creation means for creating and printing a thank-you letter addressed to the address relating to the notification of the found item when the contractor data includes an address. Found found reception system. In the found item reception system according to claim 1,
In this system, the ATM displays a screen on the interface unit for selecting whether or not to disclose to the owner of the found item the information of the user who reported the found item. Further comprising disclosure permission / rejection accepting means for accepting selection of whether or not to disclose by
The found-item reception system is characterized in that the found-item reception transmission means transmits information received by the disclosure permission / inhibition processing to the server of the financial institution. In the found item reception system according to claim 1,
In this system, the ATM allows the user who has reported the found for the found item to select whether or not to reserve the right to receive a reward for the found item and the right to acquire ownership. A right reservation acceptance means for accepting selection of whether to retain the right to receive the reward and the right to acquire ownership by the user,
The found-item acceptance transmission system is characterized in that the found-item acceptance transmission means transmits information accepted by the rights reservation acceptance means to a server of the financial institution. In the found item reception system according to claim 1,
The ATM is
A found article storage unit capable of accommodating the found article and having an insertion port for introducing the found article;
Opening and closing means for opening and closing the insertion port of the found item storage unit,
In this system, the ATM displays on the interface unit a screen requesting the found item storage unit to store the found item, and the opening of the found item storage unit is opened by the opening / closing unit. A found article receiving system, further comprising: a storage means for performing A method for accepting a found item using an automatic teller machine (ATM) and a server of a financial institution capable of communicating with the ATM,
On the front side of the ATM, there is provided an interface unit that displays a usage screen used when the user performs bank transactions and accepts input by the user.
This method
The ATM displays a screen for requesting insertion of the financial institution card possessed by the user into the ATM on the interface unit, reads card information from the financial institution card inserted by the user, and the card information. Inquiring to the account contract master that the financial institution server has or can be connected via an integrated ATM system;
When the ATM matches the contractor data of the account contract master in the inquiry step, the ATM displays a screen for requesting the found item information used for identifying the found item from other found items on the interface unit. And receiving the found-item information input by the user, and sending the found-item reception and transmitting step of associating the found-item information with the card information and transmitting to the server of the financial institution.
When the server of the financial institution receives the found-item information and the card information transmitted from the ATM in the found-item acceptance transmission step, the contractor data corresponding to the card information is acquired from the account contract master. A found item receiving method, comprising: an output step of creating and outputting report information in which the contractor data and the found item information are associated with each other. In the found item reception method according to claim 14,
The found item is money, bankbook, cash card or credit card;
In the found item acceptance transmission step, the ATM accepts a type of found item as the found item information, and when the received found item type is the money, the found item is transferred to the interface unit for money transfer. Display a screen requesting to be inserted into the part, and when the found found is the passbook, display a screen requesting to insert the found in the ATM passbook entry part in the interface part, When the type of found item received is a cash card or a credit card, the interface unit is requested to insert the found item into the ATM card insertion unit, and the found item to be inserted is accommodated. A feature for finding found items. In the found item reception method according to claim 14,
In the output step, the reported information is transmitted to a computer of a predetermined group that visits a place where the ATM is installed and collects the found items. In the found item reception method according to claim 14,
In the output step, the found information is transmitted to a police computer having jurisdiction over the area where the ATM is installed. In the found item reception method according to claim 14,
The notification information includes information on the date and time when the found item was accepted at the ATM,
The server of the financial institution can be connected to at least one client terminal via a communication network;
This method further
A data table creation step in which the server of the financial institution creates a report information data table by accumulating a plurality of the report information;
A found item receiving method, wherein the financial institution server has a display step of displaying a screen based on the notification information data table on a display device of the client terminal in response to a request from the client terminal. .

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