JP2013012908A - Image forming apparatus and image forming method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a composite machine 100 capable of giving a specific merit to a user having eliminated an error which has occurred in the machine.SOLUTION: A composite machine 100 comprises: user ID input accepting means 506 which when elimination of the error is detected, accepts input of an error-eliminating user ID; job search means 507 which when the error-eliminating user ID is inputted, searches about whether print jobs inputted to the device includes a print job inputted by the error-eliminating user; user ID registration means 509 which if including no print job inputted by the error-eliminating user, as a result of the search, causes user ID storage means 510 to store the error-eliminating user ID of the print job inputted by the error-eliminating user; and preferential execution means 508 which executes, prior to the other print jobs, a print job inputted by the error-eliminating user which is generated not before a specific time when the error-eliminating user ID is stored in the user ID storage means 510.

Description

  The present invention relates to an image forming apparatus and an image forming method, and more particularly, to an image forming apparatus and an image forming method capable of giving a specific merit to a user who has solved an error occurring in the apparatus.

  Currently, most of the usage forms of computers and peripheral devices are connected to each other via a wired LAN or a wireless LAN (local area network), and a plurality of users can share limited resources. Also in image forming apparatuses such as multifunction peripherals, sharing by a network is progressing. In general offices that have a large merit for sharing information, such a network system is used.

  When a plurality of users execute printing from a personal computer at hand at approximately the same time for one image forming apparatus connected via a network such as the LAN, a print command is sent via the network. It is desirable for the user to have execution means for executing printing in the order received by the forming apparatus.

  Therefore, in order to output in the order of the print requests from the user, the subsequent print job is received in real time while the first print job received from the computer via the network is being output, and the device Conventionally, execution means for temporarily storing in a large-capacity storage device and outputting in the order of reception has existed.

  By the way, in the image forming apparatus, when an error in the apparatus has occurred and printing is interrupted, even if a certain user cancels the error, printing is performed in the order received by the apparatus. Therefore, the printing of the user who has canceled the error is not always executed immediately. Therefore, if a large number of print jobs are already held even though the error of the device has been canceled in order to quickly obtain the user's printed matter, the user who has canceled the error will There is a problem that you have to wait for a long time until it is executed.

  As a technique for solving such a problem, for example, Japanese Patent Application Laid-Open No. 2010-201896 (Patent Document 1) includes an authentication unit for specifying a user and printing with information on the user who has requested printing. A print queue for accumulating jobs, an error release detection means for detecting the release of an error that has occurred in the apparatus, and when the error release detection means detects the release of an error, the rank of the user's print job under a predetermined condition An image forming apparatus having a rank changing means for changing the image quality is disclosed. As a result, the order changing means changes the printing order of the print job of the user who has canceled the error to the first position, so that the printing of the user who has canceled the error is immediately executed, and the user who has canceled the error The problem that the user waits for a long time until the printing process is executed does not occur.

JP 2010-2018896 A

  However, the technique described in Patent Document 1 is effective when the user who has canceled (resolved) the error has already transmitted (submitted) a print job to the image forming apparatus. For a user who has not sent a print job to the user, there is no merit of eliminating the error, and this does not lead to prompting the image forming apparatus to eliminate the error. Therefore, there is a problem that an error that has occurred in the image forming apparatus is left for a long time.

  On the other hand, when an error occurs in the image forming apparatus, a user who accidentally notices the error of the image forming apparatus may resolve the error. In such a case, if any advantage is given to the user who has solved the error, the user is not limited to the user who transmitted the print job, but to any user such as a user existing around the image forming apparatus. It may lead to prompting the error to be resolved.

  SUMMARY An advantage of some aspects of the invention is that it provides an image forming apparatus and an image forming method that enable a user to actively resolve an error that has occurred in an image forming apparatus. The purpose is to do.

  In order to solve the above-described problems and achieve the object, an image forming apparatus according to the present invention employs the following configuration on the premise of an image forming apparatus that detects that an error that has occurred in the apparatus itself has been resolved.

  That is, when the image forming apparatus detects the cancellation of the error, the image forming apparatus includes a user ID input receiving unit that receives an input of an error solving user ID for identifying the user from the user who has solved the error, and the error solving user. When the ID is input, when the error-resolving user ID is input, it is searched whether there is an error-resolving user job input by the user of the error-resolving user ID among the jobs input to the own device. Job search means. The image forming apparatus includes: a user ID registering unit that stores an error-resolving user ID of the error-resolving user job in a user ID storage unit when the error-resolving user job is not found as a result of the search; Preferential execution means for preferentially executing an error-resolving user job generated after a specific time when the error-resolving user ID is stored in the storage means over other jobs.

  As a result, even if the user has not input the job, if the error that has occurred in the image forming apparatus is eliminated, it is possible to receive the merit of eliminating the error, and urge all users to eliminate the error. It becomes possible. In addition, since the merits extend to error-resolved user jobs after the time when the error is resolved, it is possible to improve convenience for the user and prevent the error generated in the image forming apparatus from being left for a long period of time. Become.

  In addition, the priority execution unit, when the other image forming apparatus connected to the own apparatus executes a plurality of jobs including the error-resolving user job after the specific time point, It is possible to adopt a configuration in which execution is prioritized over other jobs.

  In addition, when the user of the error-resolving user ID inputs an error-resolving user job or a predetermined setting registration to the own device after the specific time point, the priority execution means is input to the user by a normal user. It is possible to employ a configuration in which a job or setting registration that is prohibited can be input.

  Further, when the priority execution means enables the user of the error-resolving user ID to input a job or setting registration that is prohibited from being input by a normal user, according to the type of error resolved by the user. It is possible to adopt a configuration in which the type of job that can be input or the type of setting registration is changed.

  The priority execution unit may employ a configuration in which, when an error-resolving user job is executed, the error-resolving user ID of the error-resolving user job is deleted from the user ID storage unit.

  The present invention can also be provided as an image forming method for an image forming apparatus that detects that an error that has occurred in the apparatus itself has been resolved. That is, the image forming method includes a user ID input receiving step for receiving an input of an error solving user ID for identifying the user from a user who has solved the error, and the error solving user when the error is detected. When the ID is input, when the error-resolving user ID is input, it is searched whether there is an error-resolving user job input by the user of the error-resolving user ID among the jobs input to the own device. And a job search step. Further, the image forming method includes a user ID registration step of storing an error-resolving user ID of the error-resolving user job in a user ID storage unit when the error-resolving user job is not found as a result of the search, and the user ID A user ID priority execution step for executing an error-resolving user job generated after a specific time point when the error-resolving user ID is stored in the storage unit in preference to other jobs. Even with this configuration, the same effect as described above can be obtained.

  Further, the present invention can be provided as a program for causing a computer to circulate individually via a telecommunication line or the like. In this case, the central processing unit (CPU) realizes the control operation in cooperation with each circuit other than the CPU according to the program of the present invention. Each means realized by using the program and the CPU can also be configured by using dedicated hardware. The program can also be distributed in a state where it is recorded on a computer-readable recording medium such as a CD-ROM.

  According to the image forming apparatus and the image forming method of the present invention, it is possible to give a specific merit to a user who has solved an error that has occurred in the apparatus.

1 is a conceptual diagram showing an overall internal configuration of a multifunction peripheral 100 according to the present invention. It is an enlarged view of the image reading part 111 which concerns on this invention. It is a conceptual diagram which shows the whole structure of the operation part 103 which concerns on this invention. It is a figure which shows the structure of the control system hardware of the multi-function device 100 which concerns on this invention. 1 is a functional block diagram of a multifunction peripheral 100 according to an embodiment of the present invention. It is a 1st flowchart for showing the procedure which gives a merit to the user which concerns on embodiment of this invention. It is a 2nd flowchart for showing the procedure which gives a merit to the user which concerns on embodiment of this invention. It is a 3rd flowchart for showing the procedure which gives a merit to the user which concerns on embodiment of this invention. FIG. 9A shows an example of a print job table according to the embodiment of the present invention (FIG. 9A), and FIG. 9B shows an example of an error elimination screen displayed on the touch panel according to the embodiment of the present invention. )). FIG. 10A shows an example of a user ID input screen displayed on the touch panel according to the embodiment of the present invention (FIG. 10A), and FIG. 10 shows an example of an error elimination user ID table according to the embodiment of the present invention. (B)). FIG. 11A shows an example of an error-resolving print job input screen displayed on the touch panel according to the embodiment of the present invention (FIG. 11A), and FIG. 11B shows an example of a prohibition cancellation selection table according to the embodiment of the present invention. 11 (B)). FIG. 12A shows an example of a prohibition release input screen displayed on the touch panel according to the embodiment of the present invention (FIG. 12A) and an example of a normal print job input screen displayed on the touch panel according to the embodiment of the present invention. It is a figure (FIG.12 (B)) which shows this.

  Hereinafter, an image forming apparatus according to an embodiment of the present invention will be described with reference to the accompanying drawings for understanding of the present invention. In addition, the following embodiment is an example which actualized this invention, Comprising: The thing of the character which limits the technical scope of this invention is not. In addition, the alphabet “S” added in front of the numbers in the flowcharts means steps.

<Image forming apparatus>
In the following, the image forming apparatus according to the present invention corresponds to, for example, a printer, a single scanner, or a multifunction machine including a printer, a copy, a scanner, a fax machine, and the like.

  FIG. 1 is a conceptual diagram showing an overall internal configuration of a multifunction peripheral 100 according to the present invention. However, details of each part not directly related to the present invention are omitted. As an example, the operation of the multifunction device 100 when providing a document copy function using the multifunction device 100 will be briefly described.

  When the user prints, for example, a document P using the multifunction peripheral 100, the document P is placed on the document table 101 or the mounting table 102 shown in FIG. 1 and the operation unit 103 provided near the document table 101 is operated. Give print instructions. The user inputs, for example, copy setting conditions (number of sheets, size, etc.) to the multifunction peripheral 100 via the operation unit 103. When a (copy) setting condition is input and a copy instruction (selection of a start key) is performed via the operation unit 103, a print job which is a predetermined job (image processing) is input (input, transmission, instruction) The following units (drive units) operate to perform the copy function.

  That is, as shown in FIG. 1, the multifunction peripheral 100 according to the present embodiment includes a main body 104 and a platen cover 105 attached above the main body 104. A document table 101 is provided on the upper surface of the main body 104, and the document table 101 is opened and closed by a platen cover 105. The platen cover 105 is provided with an automatic document feeder 106, a placement table 102, and a sheet discharge table 107.

  The automatic document feeder 106 includes a document conveyance path 108 formed in the platen cover 105, a pickup roller 109 and conveyance rollers 110A and 110B provided in the platen cover 105, and the like. The document conveyance path 108 is a document conveyance path that leads from the mounting table 102 to the paper discharge table 107 via a reading position X where reading is performed by the image reading unit 111 provided in the main body 104.

  The automatic document feeder 106 pulls out documents one by one from a plurality of documents placed on the table 102 to the inside of the conveyance path 108 by a pickup roller 109, and passes the document drawn by the conveyance rollers etc. through the reading position X. Then, the paper is discharged onto the paper discharge tray 107 by the transport roller 110B. When the document passes through the reading position X, the document is read by the image reading unit 111.

  The image reading unit 111 is provided below the document table 102, and its details are shown in FIG. The image reading unit 111 includes a first light source 112 that illuminates the document table 102 in the main scanning direction, a slit 113 that selectively allows light from the document table to pass, and a mirror 114 that guides light from the document table. , The second moving carriage 117 including mirrors 116A and 116B that reflect the reflected light from the first moving carriage 115 again, and a lens group 118 that optically corrects the light guided by the mirror, An image sensor 119 that receives light corrected by the lens group 118, an image data generation unit that converts light received by the image sensor 119 into an electrical signal, and performs correction processing, image quality processing, compression processing, and the like as necessary. 120.

  When reading a document on the automatic document feeder 106, the light source 112 moves to a position where the reading position X can be irradiated and emits light. Light from the light source 112 is reflected by a document that passes through the document table 101 and passes through the reading position X, and is guided to the image sensor 119 by the slit 113, mirrors 114, 116A, and 116B, and the lens group 118. The image sensor 119 converts the received light into an electrical signal and transmits it to the image data generation unit 120. The light received by the image sensor 119 is input to the image data generation unit 120 as analog electrical signals of R (red), G (green), and B (blue), where analog-digital conversion is performed. Digitized. Further, the image data generation unit 120 generates digital image data composed of a plurality of unit data by using the sequentially converted digital signal as unit data (density value) and performing correction processing, image quality processing, compression processing, and the like on the unit data. To do.

  Further, the image reading unit 111 can read not only a document conveyed by the automatic document feeder 106 but also a document placed on the document table 101. When reading the document placed on the document table 101, the first carriage 114 moves in the sub-scanning direction while emitting the light source 112, so that the optical path length from the light source 112 to the image sensor 119 is constant. The second moving carriage 117 moves in the direction of the image sensor 119 at a half speed of the first moving carriage 115.

  The image sensor 119 electrically outputs the light from the document placed on the document table 101 based on the light guided to the mirrors 114, 116 A, and 116 B, as in the case of the document conveyed to the automatic document feeder 106. Based on this, the image data generation unit 120 generates image data (document data) and stores it in the storage unit 120B.

  Below the storage unit 120B of the main body 104, another terminal device 120G (for example, a personal computer (PC) 120G1, another multifunction device 120G2, a copier, a printer, etc.) connected to the network 120F via the network interface 120E. The communication unit 120D communicates with another image forming apparatus. The communication unit 120D receives image processing (for example, a print job) from another terminal device 120G, or transmits an instruction to execute a job from the multifunction device 100 to the other terminal device 120G.

  In addition, the multifunction peripheral 100 according to the present invention further includes an image forming unit 121 that executes a copy function process. The image forming unit 121 is provided below the image reading unit 111 of the main body 104, and prints (outputs) image data stored in the storage unit 120B. Image data (job data) that can be printed by the image forming unit 121 is generated by the image data generating unit 120 as described above, or received from another terminal device 120G connected to the network 120F. .

  As a printing method performed by the image forming unit 121, an electrophotographic method is used. That is, the photosensitive drum 122 is uniformly charged by the charger 123, and then a latent image is formed on the photosensitive drum 122 by irradiating the photosensitive drum 122 with a laser 124, and toner is attached to the latent image by the developing device 125. In this method, a visual image is formed and the visible image is transferred to a transfer medium by a transfer roller.

  Note that in the image forming apparatus corresponding to the full-color image, the developing device (rotary developing device) 125 is rotated in the circumferential direction around the rotation axis configured in the direction perpendicular to the paper surface of FIG. A developing unit storing color toner is disposed at a position opposite to the photosensitive drum 122. In this state, the latent image on the photosensitive drum 122 is developed with toner stored in the developing device 125 and transferred to the intermediate transfer belt 126A. The developing unit 125 includes four developing units 125 (Y), (C), (M), and yellow (Y), cyan (C), magenta (M), and black (K), respectively. (K). By repeating the transfer to the intermediate transfer belt 126A for each color, a full-color image is formed on the intermediate transfer belt 126A. A transfer medium on which a visible image is printed, that is, a sheet, is placed on a sheet feeding tray such as a sheet feeding cassette 132, 133, or 134.

  When the image forming unit 121 performs printing, one transfer medium is pulled out from any one of the paper feed trays by using the pickup roller 135, and the transferred transfer medium is intermediate transfer belt by the transport roller 136 or the registration roller 137. It is fed between 126A and the transfer roller 126B. When the visible image on the intermediate transfer belt 126A is transferred to the transfer medium fed between the intermediate transfer belt 126A and the transfer roller 126B, the image forming unit 121 uses the conveyance belt 127 to fix the visible image. The transfer medium is sent to the fixing unit 128 (fixing device). The fixing unit 128 includes a heating roller 129 with a built-in heater and a pressure roller 130 pressed against the heating roller 129 with a predetermined pressure. When the transfer medium passes between the heating roller 129 and the pressure roller 130, the visible image is fixed to the transfer medium by heat and a pressing force to the transfer medium. The fixed transfer medium is discharged to a discharge tray 131.

  With this procedure, the copy function of the multifunction device 100 is processed.

  Note that the MFP 100 is provided with an error detection unit (also referred to as an error detection sensor or an error sensor, not shown) that detects an error related to the copy function process in each unit according to the type of the error. It has been. For example, when the error is toner replenishment (error) indicating that the replenishment toner in the development unit has run out, an error detection unit that detects the toner replenishment is built in the development unit. Further, when the error is a paper jam (error) indicating jam in the paper conveyance path corresponding to the transfer medium (also referred to as JAM), an error detection unit for detecting the paper jam is provided in the conveyance path. It is provided in each part. Further, when the error is paper replenishment (error) indicating that the paper in the paper feed tray has run out, an error detection unit that detects the paper replenishment is built in each paper feed tray. These errors are usually errors that can be resolved by a user who uses the multifunction peripheral 100 (described later).

  FIG. 3 is a conceptual diagram showing an example of the appearance of the operation unit 103 according to the present invention. The user uses the operation unit 103 to input the copy setting conditions related to the copy function as described above, for example, the number of prints and the paper size, or the input of an error-resolving user ID to be described later, Confirmed copy setting conditions, error-resolving user ID, etc., and displaying a procedure for resolving the error. When the setting condition or the like is input, a touch panel 301, a touch pen 302, and an operation key 303 provided in the operation unit 103 are used.

  The touch panel 301 has a function of inputting copy setting conditions and the like and a function of displaying the copy setting conditions and the like. For example, a predetermined screen is displayed on the touch panel 301 by a display previously set on the back surface of the touch panel 301, and further, a key in the screen displayed on the touch panel 301 is pressed (selected) to be associated with the key. The set copy setting conditions are input to the multifunction peripheral 100. Since the background color of the pressed key or the like is changed from white to gray in conjunction with the pressing, it is visually recognized whether the key or the like is being pressed by the background color of the key or the like. The same applies to the predetermined user ID input.

  Further, a touch pen 302 is provided in the vicinity of the touch panel 301. When the user brings the tip of the touch pen 302 into contact with the touch panel 301, a sensor provided under the touch panel detects the touch destination. Since the tip of the touch pen is almost close to a point, the sensor detects, for example, the contact point in dot units (minimum unit). Therefore, for example, compared with the case where the position in the touch panel 301 is designated with a finger, the position designated with the touch pen 302 can be designated more accurately. The user can select a key or the like displayed on the touch panel 301 with the touch pen 302 instead of the fingertip.

  Further, a predetermined number of operation hard keys 303 are provided in the vicinity of the touch panel 301. For example, a ten key 304, a start key 305, a clear key 306, a stop key 307, a reset key 308, and a power key 309 are provided.

  Next, the configuration of the control system hardware of the multifunction machine 100 will be described with reference to FIG. FIG. 4 is a diagram showing the configuration of the control system hardware of the multifunction peripheral 100 according to the present invention. However, details of each part not directly related to the present invention are omitted.

  The control circuit of the MFP 100 includes a CPU (Central Processing Unit) 401, a ROM (Read Only Memory) 402, a RAM (Random Access Memory) 403, an HDD (Hard Disk Drive) 404, a driver 405 corresponding to each driving unit, An operation unit 406 (103), an error detection sensor 407, and a communication interface 408 are connected by an internal bus 409. For example, the CPU 401 uses the RAM 403 as a work area, executes a program stored in the ROM 402, the HDD 404, and the like, and based on the execution result, from the driver 405, the operation unit 406, and the error detection sensor 407. 1 and the like, and commands corresponding to the keys are exchanged to control the operation of each driving unit shown in FIG. Further, the CPU 401 transmits data to, for example, a display provided on the back surface of the touch panel of the operation unit 406 to display a predetermined screen on the touch panel. Furthermore, the respective means (shown in FIG. 5) other than the driving unit (described later) are realized by the CPU 401 executing the program. The ROM 402, the HDD 404, and the like store programs and data for realizing each means described below. The communication interface 408 is connected to another terminal device 120G (here, the PC 120G1 and another multifunction device 120G2), which is another device, via the network 120F (communication cable connected to the network 120F). Yes. The CPU 401 communicates with another terminal device 120G via the communication interface 408, and exchanges data, instructions, commands, and the like with the other terminal device 120G.

<Embodiment of the present invention>
Next, a procedure in which the MFP 100 according to the embodiment of the present invention gives merit to a user who has solved an error that has occurred in the apparatus will be described with reference to FIGS. FIG. 5 is a functional block diagram of the MFP 100 according to the embodiment of the present invention. FIG. 6 to FIG. 8 are a first flowchart to a third flowchart for showing a procedure that gives merit to the user according to the embodiment of the present invention.

  First, the user uses the PC 120G1 connected to the multifunction device 100 to execute a predetermined job (a print job for printing a predetermined image on a sheet, for example, “eight sheets, one copy, instructions”). Is input (input), the function execution unit 501 of the MFP 100 via the communication unit 502 receives the print job from the PC and the user ID of the user input at the time of login of the PC (for example, “ A001 ") (FIG. 6: S101), the print job and the user ID associated with the print job are stored in the print job table of the print job storage unit 503 in the order of the received print jobs.

  As shown in FIG. 9A, the print job table 900 includes a reception order 901 indicating the order (order) in which the print job is input to the multi-function peripheral 100, and a print job 902 in the reception order 901. The user ID 903 of the user who has input the print job is stored in association with each other.

  Here, immediately before the user inputs the print job to the multifunction peripheral 100, for example, when three different print jobs 902 have already been input to the multifunction peripheral 100 as shown in FIG. The newly input print job 902a (“8 sheets, 1 copy, description”) is the lowest (for example, “4” 901a indicating the fourth rank) together with the user ID “A001” 903a. Stored in the print job table 900.

  When the newly input print job 902a is stored in the print job table 900, the function execution unit 501 sequentially executes the print jobs 902 having the higher reception order 901 in the print job table 900 (FIG. 6). : S102). When the execution of the print job 902 having the highest reception order 901 is completed, the function execution unit 501 obtains the print job 902 that has been executed, the corresponding reception order 901, and the user ID 903 from the print job table 900. The reception order 901 of the print job 902 in the print job table 900 that has been deleted is moved up by one, and the highest-order print job 902 is executed again. As a result, the print jobs 902 are sequentially executed in the order of input to the multifunction peripheral 100.

  Here, the function execution unit 501 is executing a print job 902 (for example, “three sheets, two copies, minutes”) having the highest reception order 901 in the print job table 900 for some reason. When an error (for example, paper jam) relating to the print job 902 occurs, the error detection unit 504 detects the occurrence of the error (FIG. 6: S103 YES), notifies the function execution unit 501 to that effect, and Upon receiving the notification, the function execution unit 501 interrupts execution of the print job (FIG. 6: S104).

  Further, the function execution unit 501 notifies the display receiving unit 505 that an error has occurred, and the display receiving unit 505 that has received the notification displays an error resolution screen (“paper jam”) corresponding to the generated error (“paper jam”). “Paper jam clearing screen”) is displayed on the touch panel 301 (FIG. 6: S105).

  In the error elimination screen 904, as shown in FIG. 9B, a message 905 that an error has occurred, a name 906 of the error that has occurred (“paper jam”), and an error that has occurred are eliminated. An error elimination procedure 907 indicating the procedure and an OK key 908 are displayed.

  Here, if the user has input a print job using the operation unit 103 of the multifunction device 100, the user immediately notices the error that has occurred in the multifunction device 100 and resolves the error while viewing the error resolution screen 904. . On the other hand, as described above, a user who has input a print job from the PC 120G1 to the multifunction peripheral 100 may not immediately notice the error. In this case, for example, a user who has not entered the print job, such as a user who accidentally passes the MFP 100, notices the error of the MFP 100, and views the error while viewing the error resolution screen 904. Will be resolved.

  When the user resolves the error while looking at the error resolution screen 904, the error detection unit 504 detects the cancellation of the error (FIG. 6: S106 YES), and the user ID input reception unit 506 indicates that fact. Notify Receiving the notification, the user ID input accepting unit 506 accepts an input of an error solving user ID for identifying the user from the user who has solved the error (FIG. 6: S107).

  The user ID input accepting unit 506 may accept any method for accepting the input of the error solving user ID. For example, when the user ID input accepting unit 506 detects that the error is eliminated, Then, the error elimination screen displayed on the touch panel 301 is switched to a user ID input screen through which a user ID can be input via the display receiving unit 505.

  As shown in FIG. 10A, the user ID input screen 1000 includes a message 1001 indicating that the error has been resolved, a message 1001 indicating that the user ID is to be input, a user ID input field 1003, A keyboard key 1004 that allows the user ID to be input, an OK key 1005, and a cancel key 1006 are displayed.

  Accordingly, when the user inputs his / her user ID (for example, “N001”) from 1004 using the keyboard key while selecting the OK key 1005 while viewing the user ID input screen 1000, the user ID input accepting means In step 506, the user ID “N001” is accepted as an error-resolving user ID, and a notification to that effect is sent to the job search unit 507. Upon receiving the notification, the job search unit 507 has an error-resolving user print job input by the user of the error-resolving user ID among the print jobs input to the job searching unit 507 when the error-resolving user ID is input. Or not (FIG. 6: S108).

  Any method may be used for the job search unit 507 to search for an error-resolving user print job. For example, when the job search unit 507 inputs the error-resolving user ID, the print job The print job table 900 in the storage unit 503 is referred to. Then, the job search unit 507 collates the user ID 903 of the referenced print job table 900 with the error-resolving user ID input earlier, and the user ID 903 of the print job table 900 that matches the error-resolving user ID is the same. Search for existence.

  As a result of the search, if there is an error-resolved user print job among the print jobs 902 in the print job table 900 (FIG. 6: S109 YES), for example, the user who has input the print job on the operation unit 103 is the user concerned. When the error is resolved, the user ID (for example, “A001”) of the user exists in the user ID 903 (“A001”) of the print job table 900, so the job search unit 507 This is notified to the priority execution means 508. Receiving the notification, the priority execution unit 508 executes the error-resolving user print job with priority over other print jobs (FIG. 6: S110).

  Specifically, the priority execution unit 508 causes the function execution unit 501 to complete the execution of the interrupted print job or discard the interrupted print job, and then the error solving user of the print job table 900 The print job reception rank is changed to the highest rank, and the other print job reception rank is lowered by one. The priority execution unit 508 instructs the function execution unit 501 to execute a print job based on the print job table 900 whose reception order has been changed. As a result, the function execution unit 501 executes the error-resolving user print job (relating to the error-resolving user ID) whose reception order has been changed to the highest order before other print jobs, and the user who has resolved the error. It is possible to give merit (advantage).

  The function execution unit 501 executes all print jobs by sequentially executing other print jobs (ordinary print jobs) whose priority is lowered after executing the error-resolving user print job. It will be completed (FIG. 6: S111).

  On the other hand, as a result of the search, if there is no error-resolving user print job among the print jobs in the print job table 900 (FIG. 6: S109 NO), for example, as described above, the user who entered the print job and the error If the user is different from the user who solved the error, the job search unit 507 notifies the user ID registration unit 509 to that effect, and the user ID registration unit 509 that has received the notification reports the error resolved from the error detection unit 504. Type ("paper jam") is acquired, the error-resolving user ID table stored in the user ID storage means 510 is referred to, and the error-resolving user ID and the error type are stored in the error-resolving user ID table. It is stored in association (FIG. 7: S201).

  In the error elimination user ID table 1007, as shown in FIG. 10B, an error elimination user ID 1008 of a user who has eliminated an error in the past and the error type 1009 are stored in association with each other. The error type 1009 is a type of error that can be detected by the error detection unit 504, and stores, for example, paper jam, toner supply, paper supply, and the like. For example, as shown in FIG. 10B, the user ID registering unit 509 uses the error-resolved user print job error-resolved user ID 1008a (“N001”) and the resolved error type 1009a (“paper jam”). ), And is stored in the lowest level of the error elimination user ID table 1007.

  When the user ID registration unit 509 stores a new error resolution user ID 1008 in the error resolution user ID table 1007, the user ID registration unit 509 notifies the priority execution unit 508 to that effect. Upon receiving the notification, the priority execution unit 508 sends an error-resolving user print job that occurs after a specific time (storage time) when the error-resolving user ID 1008 is stored in the error-resolving user ID table 1007 from other print jobs. Is also given priority.

  Specifically, the priority execution unit 508 newly resolves an error on the user ID input screen 1000 displayed on the touch panel 301 via the display reception unit 505 to the user who has input the error resolution user ID. The screen is switched to an error-resolving print job input screen that prompts input of a user print job (FIG. 7: S202).

  In the error-resolving print job input screen 1100, as shown in FIG. 11A, the setting for inputting the error canceling user ID 1101 ("N001") stored earlier ("N001") and the print job setting conditions. Condition input key 1102, specific key 1103 (priority execution key 1103 a, network priority execution key 1103 b, prohibition release input key 1103 c) that can be selected only by the user who has solved the error, and the specific key 1103 A message 1104 for indicating the contents is displayed.

  Here, the priority execution key 1103a is a key for preferentially executing a print job input via the error elimination print job input screen 1100. The network priority execution key 1103b gives priority to an error-resolving user print job (related to the error canceling user ID) among print jobs received by another multifunction device 120G2 connected to its own multifunction device 100. It is a key to make it. Further, the prohibition release input key 1103c is a key for inputting a job or setting condition that is prohibited from being input by a normal user. As a result, the user who has solved the error can be given the authority to select a key having a specific function, and can be given an advantage (incentive) in the job.

  The user selects, for example, a predetermined setting condition input key 1102 while viewing the error-resolving print job input screen 1100, and further selects the priority execution key 1103a and the start key 305 (FIG. 7: S203 YES). The display accepting unit 505 accepts input of a print job having a setting condition corresponding to the selected setting condition input key 1102, selection of the priority execution key 1103a, and selection of the start key 305 (FIG. 7: S204). This is notified to the function execution means 501. Upon receiving the notification, the function execution unit 501 receives the received error-resolving user ID (“N001”) and the error-resolving user print job (related to the error-resolving user ID) in the order of the received print jobs. The information is stored in association with the table 900.

  Next, the display reception unit 505 notifies the priority execution unit 508 that a new error-resolving user print job has been input. Upon receiving the notification, the priority execution unit 508 refers to the print job table 900 of the print job storage unit 503 and changes the reception order (lowest level) of the error-resolving user print job input earlier to the highest level. Then, the reception order of other print jobs is lowered by one, and the function execution unit 501 executes the error-resolving user print job preferentially over other print jobs (FIG. 7: S205). As a result, the error-resolved user print job newly input by the user who has solved the error is immediately executed, and it is possible to give merit to the user. For example, when the user resolves the error, he / she wants the multifunction device 100 to immediately execute a new error-resolved user print job even though a plurality of print jobs are stored in the multifunction device 100. In particular, the error-resolving user print job is executed quickly, which is particularly effective.

  When the function execution unit 501 completes the execution of the priority error-resolving user print job, the priority execution unit 508 detects the completion of the execution of the error-resolving user print job and the user ID storage unit 510. Referring to the error elimination user ID table 1007, the error elimination user ID 1008 (“N001”) and the error type 1009 (“paper jam”) of the error elimination user print job are deleted from the error elimination user ID table 1007 ( FIG. 7: S206). Thereby, it is prevented that the merit by the user eliminating the error is continued.

  After executing the error-resolving user print job, the function execution unit 501 proceeds to S111, and sequentially executes other print jobs (ordinary print jobs) whose priority is lowered as described above. This completes the execution of all print jobs (FIG. 6: S111).

  By the way, in S203, the user who has solved the error has already input an error-resolving user print job (related to the error-resolving user ID) to another multifunction device 120G2 connected to the multifunction device 100 via the network 120F. If the network priority execution key 1103b is selected without selecting the priority execution key 1103a while looking at the error elimination print job input screen 1100 (FIG. 7: S203 NO → S207 YES), the display receiving means 505 accepts the selection of the network priority execution key 1103b and notifies the priority execution means 508 to that effect. Upon receiving the notification, the priority execution unit 508 communicates with the other multifunction device 120G2 via the communication unit 502, and among the print jobs already input to the other multifunction device 120G2, the error-resolving user print. Whether or not a job exists is searched (FIG. 7: S208).

  Here, the method for the priority execution unit 508 to search for the existence of the error-resolving user print job is as described above, for example, when the priority execution unit 508 performs the printing of the other MFP 120G2. This is done by referring to the job table and searching whether or not the error eliminating user ID exists in the user ID of the print job table.

  If the error-resolving user print job exists as a result of the search (FIG. 7: S208 YES), the priority execution unit 508 gives the error-resolving user print job priority over other print jobs to the other MFP 120G2. And instruct it to run. Upon receiving the instruction, the other MFP 120G2, for example, changes the reception order of the error-resolving user print job in its print job table to the highest order, and lowers the reception order of other print jobs by one, The error-resolving user print job is executed with priority over other print jobs (FIG. 7: S205). As a result, the user who has solved the error can receive the above-described merit not only in the multi-function device 100 that has solved the error but also in the other multi-function device 120G2 connected to the multi-function device 100.

  When the other MFP 120G2 completes the execution of the error-resolving user print job, the priority execution unit 508 returns the error-resolving user ID of the completed error-resolving user print job to the error resolving, as described above. It erases from the user table 1107 (FIG. 7: S206). If another print job is still stored in the print job table 900 of the multifunction peripheral 100, the process proceeds to S111, and the function execution unit 501 executes all the print jobs. (FIG. 6: S111).

  On the other hand, if the error-resolving user print job does not exist as a result of the search (FIG. 7: S208 NO), the priority execution unit 508 displays the error-resolving print job input screen 1100 via the display receiving unit 505. A message indicating that there is no error-resolving user print job that can be preferentially executed by the other MFP 120G2 is displayed (FIG. 7: S209), and other keys (for example, the prohibition release input key 1103c) are displayed to the user. You will be prompted to make a selection.

  By the way, when the user selects the prohibition release input key 1103c without selecting the network priority execution key 1103b while looking at the error elimination print job input screen 1100 in S207 (FIG. 7: S207 NO → S210 YES). The display accepting unit 505 accepts the selection of the prohibition release input key 1103c and notifies the priority execution unit 508 to that effect. Upon receiving the notification, the priority execution unit 508 refers to the prohibition cancellation selection table stored in the prohibition cancellation selection storage unit 511.

  In the prohibition cancellation selection table 1104, as shown in FIG. 11B, a job that is prohibited from being input by a normal user or a key indicating predetermined setting registration, in other words, a specific authority such as an administrator. A function item 1105 of a prohibition key indicating a job or setting registration that can be selected only by a given specific user and an error type 1106 associated in advance according to the contents of the function item 1105 are stored in association with each other. .

  The function item 1105 stores, for example, e-mail image transmission, SMB (Server Message Block) folder transmission which is a specific protocol for folder transmission, e-mail address addition, and address book addition such as a phone book. Is done. The error type 1106 stores toner supply, paper jam, and paper supply in common with the error type 1009 of the error elimination user ID table 1007.

  The priority execution means 508 that refers to the prohibition cancellation selection table 1104 obtains the error type 1009 corresponding to the error cancellation user ID 1008 of the current user from the error cancellation user ID table 1007, and from the prohibition cancellation selection table 1104. The function item 1105 associated with the error type 1106 is acquired.

  For example, if the error-resolving user ID 1008 is “N001” 1008a, the corresponding error type 1009 is “paper jam” 1009a, so that the function acquired from the prohibition cancellation selection table 1104 shown in FIG. The items 1105 are “e-mail image transmission” 1105a and “SMB folder transmission” 1105b.

  Next, the priority execution means 508 displays on the touch panel 301 a prohibition release input screen on which the keys corresponding to the acquired function item 1105 can be selected via the display receiving means 505 (FIG. 7: S211).

  In the prohibition release input screen 1200, as shown in FIG. 12A, a message 1201 indicating that a normal user can input a job or setting registration, an error-resolving user ID 1202, The user 1201 displays a key 1203 for inputting a job or setting registration prohibited from being input, and a cancel key 1204.

  Here, the key 1203 is a key 1203a corresponding to the acquired function item 1105. In the above description, the e-mail image transmission key and the SMB folder transmission key are displayed so as to be selectable, and the key corresponding to the function item not acquired. In 1203b, in the above description, an address book addition key such as an e-mail address addition key and a telephone book is displayed in a background color of a color indicating that selection is not possible (for example, gray). As a result, the type of job that can be input or the type of setting registration is changed according to the type of error resolved by the user.

  Now, when the user selects a predetermined key 1203a (for example, an e-mail image transmission key) while looking at the prohibition release input screen 1200 (FIG. 7: S212 YES), the priority execution means via the display reception means 505 is selected. 508 accepts the selection of the e-mail image transmission key and causes the display accepting means 505 to display a predetermined e-mail image transmission screen. Then, the user ID priority execution 508 receives setting conditions (for example, a transmission destination) necessary for the function related to the e-mail image transmission from the user via the e-mail image transmission screen, and based on the received setting conditions. Then, the function execution unit 501 is caused to execute the function related to the e-mail image transmission (FIG. 7: S213). As a result, the user who has solved the error can execute a job that cannot be used by a normal user even though the specific authority such as an administrator is not given. The same applies to the setting registration such as the addition of the e-mail address or the address book described above.

  When the execution of the prohibited job (in the above-described case, e-mail image transmission) has been completed (FIG. 7: S213), the priority execution unit 508 determines that the error-resolving user print job error-resolving user is the same as described above. The ID is deleted from the error elimination user table 1007 (FIG. 7: S206). If other print jobs are still stored in the print job table 900, the process proceeds to S111, and the function execution unit 501 executes all print jobs (FIG. 6: FIG. 6). S111).

  In S212, when the user selects the cancel key 1204 without looking at the predetermined key 1203a while looking at the prohibition release input screen 1200 (FIG. 7: S212 NO), the display reception unit 505 causes the cancel reception unit 505 to cancel the cancellation. Upon accepting selection of the key 1204, the prohibition release input screen 1200 is switched to the error elimination print job input screen 1100, and selection of another key is accepted (FIG. 7: S214).

  By the way, in S210, when the user selects a predetermined setting condition input key 1102 and a start key 305 without selecting the prohibition release input key 1103c while looking at the error elimination print job input screen 1100 (FIG. 7). : S210 NO → S214 YES), the display accepting means 505 accepts the input of the print job of the setting condition corresponding to the selected setting condition input key 1102 and the selection of the start key 305 (FIG. 7: S215). As a result, the input print job is input as a normal print job, not as an error-resolving user print job related to the error-resolving user ID.

  Next, the display receiving unit 505 notifies the function execution unit 501 that a normal print job has been input, and the function execution unit 501 that has received the notification receives the normal print job and performs the printing. The job table 900 stores the received normal print job reception order 901, the normal print job 902, and the error elimination user ID 903 in association with each other. In step S111, the function execution unit 501 sequentially executes the print jobs 902 stored in the print job table 900 according to the reception order 901 (FIG. 6: S111).

  In this case, the priority execution means 508 is not activated, and the error-resolving user ID stored in the error-resolving user ID table 1007 is not erased. Therefore, the user who has solved the error can carry forward the subsequent print job without receiving the above-mentioned merit immediately after the error is solved, and can receive the merit at a convenient point of time. Thus, convenience to the user is improved.

  Here, when the user of the error-resolving user ID receives the above-mentioned merit at a time other than when the error is resolved, the following is performed.

  That is, when the user with the error-resolving user ID newly activates the multifunction device 100, the display accepting unit 505 of the multifunction device 100 displays a predetermined user authentication screen on the touch panel 301, and from the user, The input of the ID and the corresponding password is accepted (FIG. 8: S301).

  When the user inputs a user ID (“N001”) corresponding to the error-resolving user ID and a corresponding password (FIG. 8: S302), the display receiving unit 505 includes the input user ID and password, The registered user ID and the registered password registered in advance by the administrator are collated (FIG. 8: S303). If they do not match (FIG. 8: S303 NO), a new user ID or / and again from the user. The user is prompted to enter a password, and if the two match (FIG. 8: S303 YES), the use of the multi-function device 100 is permitted (login), and the fact is notified to the priority execution means 508. Upon receiving the notification, the priority execution unit 508 refers to the error-resolving user ID table 1007 and searches for an error-resolving user ID 1008 that matches the input user ID (referred to as a login user ID). (FIG. 8: S304).

  As a result of the search, if there is an error canceling user ID 1008 (“N001”) that matches the login user ID (“N001”) in the error canceling user ID table 1007 (FIG. 8: S305 YES), the priority execution means In step S <b> 202, the user authentication screen displayed on the touch panel 301 is switched to the error elimination print job input screen 1100 illustrated in FIG. 11A via the display reception unit 505 (FIG. 7 :). S202).

  Here, an error-resolving print job input screen 1100 displayed when there is an error-resolving user ID that matches the login user ID is the same as described above. As shown in FIG. In addition to the condition input key 1102, a specific key 1103 that can be selected only by the user who has solved the error is displayed in a selectable manner. As a result, the user who has solved the error can receive the above-described merit not only immediately after the error is solved but also when the MFP 100 is newly used. It becomes possible to carry over when using.

  Since the subsequent processing is the same as described above, the description thereof is omitted.

  On the other hand, as a result of the search, if the error-resolving user ID 1008 that matches the login user ID does not exist in the error-resolving user ID table 1007 (FIG. 8: S305 NO), the priority execution means 508 is not activated, so that The display receiving unit 505 receives the notification and switches the user authentication screen displayed on the touch panel 301 to the normal print job input screen (FIG. 8: S306).

  On the normal print job input screen 1205, as shown in FIG. 12B, a login user ID 1206 and the setting condition input key 1207 are displayed. The normal print job input screen 1205 corresponds to a normal initial screen in the copy function. As a result, a normal user cannot receive the merit of eliminating the error and can input only a normal print job.

  In the subsequent processing, the user selects the setting condition input key 1207 and the start key 305 (FIG. 8: S307 YES), accepts a normal print job (FIG. 8: S308), and executes the normal print job (FIG. 8). : S309), which is the same as S214 and the like described above, and thus the description thereof is omitted.

  As described above, when the multifunction device 100 according to the present invention detects the cancellation of the error, the user ID input reception unit 506 receives an input of the error resolution user ID for identifying the user from the user who has resolved the error. When the error-resolving user ID is input, when the error-resolving user ID is input, the error-resolving user print input by the user of the error-resolving user ID among the print jobs input to the own apparatus. Job search means 507 for searching whether or not there is a job is provided. The MFP 100 also includes a user ID registration unit 509 for storing an error-resolving user print job error-resolving user ID in the user ID storage unit 510 when there is no error-resolving user print job as a result of the search. And a priority execution unit 508 that executes an error-resolving user print job generated after a specific time when the error-resolving user ID is stored in the user ID storage unit 510 in preference to other print jobs.

  As a result, even if a user who has not input the print job can eliminate the error that has occurred in the multi-function peripheral 100, the user can receive the merit of eliminating the error, and any user can eliminate the error. It is possible to prompt. Further, since the merits extend to error-resolved user print jobs after the error is resolved, it is possible to improve convenience for the user and to prevent errors occurring in the multifunction peripheral 100 from being left for a long period of time. It becomes.

  In the embodiment of the present invention, the user ID input accepting unit 506 is configured to accept the user ID input of the user who has solved the error by displaying the user ID input screen when the error is resolved. However, other configurations may be used. For example, the multifunction device 100 is previously provided with a card reader that reads a user ID stored in an ID card, and the user ID input reception unit 506 provides the user with an ID card that the user ID has when the error is resolved. May be configured to acquire the user ID read by the card reader and accept the user ID as the error-resolving user ID. The user ID input receiving unit 506 issues a predetermined error resolution number when the error is resolved, and allows the user who has resolved the error to check the error resolution number. It may be configured to request the input of the error resolution number together with an ID, and to accept the input login user ID as the error resolution user ID when the input error resolution number matches the issued error resolution number I do not care.

  In the embodiment of the present invention, when the priority execution unit 508 enables the user of the error-resolving user ID to input a job or setting registration that is prohibited from being input by a normal user, Although the configuration is such that the type of job that can be input or the type of setting registration is changed according to the type of error that has been resolved, other configurations may be used. For example, a predetermined score is set corresponding to the type of error, and a predetermined threshold is set for each job or setting registration (regarded as a prohibited job and prohibited setting registration) that is prohibited from being input by a normal user. The user ID registration unit 509 stores a score corresponding to the error type eliminated by the user in association with the error elimination user ID of the user when the error is eliminated, and the priority execution unit 508 stores the error elimination user ID. When receiving the input of the prohibited job and prohibited setting registration from the user of the ID, the total score of the error-resolving user ID is compared with the threshold, and the prohibited job and the prohibited setting corresponding to the threshold that the total exceeds. Only registration may be configured to be input to the user. Further, instead of associating the score with the error type, the number of times and the period in which the prohibited job and the prohibited setting registration can be input may be associated.

  In the embodiment of the present invention, the priority execution unit 508 is configured to cause the function execution unit 501 to execute the error-resolving user print job preferentially when there are a plurality of print jobs. It doesn't matter. For example, when there is an emergency print job to which emergency information indicating urgency is given among the plurality of print jobs, the priority execution unit 508 performs the error-resolving user after executing the emergency print job. The function execution unit 501 may preferentially execute the print job. In other words, the error-resolving user print job may not be preferentially executed for the emergency print job.

  In the embodiment of the present invention, when the priority execution unit 508 causes the function execution unit 501 to execute the error-resolving user print job with priority, no display or the like is performed. I do not care. For example, when the priority execution unit 508 preferentially executes the error-resolving user print job, a predetermined notification screen displaying that the error-resolving user print job is preferentially executed is displayed on the touch panel of the operation unit 103. 301 or a display on the liquid crystal display of the terminal device with the user ID 903 in the print job table 900 may indicate that the order of the print jobs has been changed. Further, when the notification screen is displayed, a message indicating that the order of the print jobs has been changed due to error cancellation may be displayed together. Further, when the priority execution unit 508 executes the error-resolving user print job with priority, a priority screen showing the order of the error-resolving user print job and the normal print job is connected to the multifunction peripheral 100. You may comprise so that it can browse from the made terminal device.

  In the embodiment of the present invention, when the error-resolving user print job is executed once, the priority execution unit 508 deletes the error-resolving user ID of the error-resolving user print job from the error-resolving user ID table 1007. However, other configurations may be used. For example, when a predetermined threshold is set in advance for an error-resolving user print job that is input when the user has resolved an error, and the number of execution times of the error-resolving user print job reaches the threshold, The priority execution unit 508 may be configured to delete the error-resolving user ID of the error-resolving user print job from the error-resolving user ID table 1007.

  In the embodiment of the present invention, the print job corresponding to the copy function is employed as the predetermined job. However, for example, a job corresponding to the scan function, the print box function, the fax function, or the like may be employed as the job. Absent.

  In the embodiment of the present invention, the MFP 100 is configured to include each unit. However, a program that realizes each unit may be stored in a storage medium, and the storage medium may be provided. In this configuration, the above-described program is read by the multifunction peripheral, and the multifunction peripheral implements the above-described units. In that case, the program itself read from the recording medium exhibits the effects of the present invention. Furthermore, it is possible to provide a method for storing the steps executed by each means in a hard disk.

  As described above, the image forming apparatus and the image forming method according to the present invention are useful not only for multifunction peripherals but also for copiers, printers, and the like, and give specific merits to users who have resolved errors that occurred in their own apparatuses. Is effective as an image forming apparatus and an image forming method.

DESCRIPTION OF SYMBOLS 100 MFP 501 Function execution means 502 Communication means 503 Print job storage means 504 Error detection means 505 Display reception means 506 User ID input reception means 507 Job search means 508 Priority execution means 509 User ID registration means 510 User ID storage means 511 Inhibition cancellation Selection storage means

Claims (8)

In an image forming apparatus that detects that an error that has occurred in its own device has been resolved,
When the cancellation of the error is detected, a user ID input receiving means for receiving an input of an error solving user ID for identifying the user from a user who has solved the error;
When the error-resolving user ID is input, at the time when the error-resolving user ID is input, is there an error-resolving user job input by the user of the error-resolving user ID among the jobs input to the own apparatus? Job search means for searching whether or not,
As a result of the search, if there is no error-resolving user job, a user ID registration unit that stores an error-resolving user ID of the error-resolving user job in a user ID storage unit;
An image processing apparatus comprising: a priority execution unit that executes an error-resolving user job that has occurred after a specific time when the error-resolving user ID is stored in the user ID storage unit in preference to other jobs. Forming equipment. The priority execution means, when the other image forming apparatus connected to the own apparatus executes a plurality of jobs including the error-resolving user job after the specific time point, The image forming apparatus according to claim 1, wherein the image forming apparatus is executed with priority over a job. The priority execution means prohibits the normal user from inputting when the user of the error-resolving user ID inputs the error-resolving user job or the predetermined setting registration to the own device after the specific time point. The image forming apparatus according to claim 1, wherein a current job or setting registration can be input. When the priority execution means allows the user of the error-resolving user ID to input a job or setting registration that is prohibited for input by a normal user, an input is made according to the type of error that the user has resolved. The image forming apparatus according to claim 3, wherein the type of possible job or setting registration is changed. 5. The image formation according to claim 1, wherein when the error solving user job is executed, the priority execution unit deletes the error solving user ID of the error solving user job from the user ID storage unit. apparatus. In the image forming method of the image forming apparatus for detecting that the error occurring in the own apparatus has been resolved,
A user ID input receiving step of receiving an input of an error solving user ID for identifying the user from a user who has solved the error when the cancellation of the error is detected;
When the error-resolving user ID is input, at the time when the error-resolving user ID is input, is there an error-resolving user job input by the user of the error-resolving user ID among the jobs input to the own apparatus? A job search step for searching whether or not,
As a result of the search, if there is no error-resolving user job, a user ID registration step of storing the error-resolving user ID of the error-resolving user job in a user ID storage unit;
A priority execution step of executing an error-resolving user job that has occurred after a specific time when the error-resolving user ID is stored in the user ID storage unit with priority over other jobs. Forming method.   A program for causing a computer to execute the information processing method according to claim 6.   A computer-readable storage medium storing the program according to claim 7.

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