JP2012238053A - Job processing system and error display control program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To surely notify a user of an error state and enable the user to properly perform operation on an available function.SOLUTION: In a system including one or a plurality of first devices for performing job processing and a second device for instructing job processing by using a job management screen, the second device comprises: a communication unit for acquiring information by repeatedly communicating with the first devices; a detection unit for detecting an error on the basis of the acquired information; a determination unit for comparing the error detected this time and an error detected just before to determine whether they are due to the same user operation on the job management screen; a first display unit for performing pop-up display of contents of the error detected this time on the job management screen when they are not due to the same user operation; and a second display unit for performing display of contents of the error detected this time other than the pop-up display when they are due to the same user operation and the pop-up display is closed.

Description

  The present invention relates to a job processing system and an error display control program, and more particularly to a system including a device that processes a job and a device that instructs processing of the job, and details of an error that has occurred in the device that processes the job. The present invention relates to a program for controlling error display when notifying an apparatus that instructs processing.

  In a company, etc., printing is performed by connecting a printing device such as a printer or a multifunction device and a printing control device (controller) that controls the printing device to a network, and sending a job to the printing control device using a client computer device. Is instructing. In such a system, if an error occurs in the printing device or the print control device, the job processing is delayed. Therefore, the status of the printing device or the print control device is monitored using an application that runs on the client computer device. doing.

  The above applications can display the status of the printing device and print control device, and operate jobs stored in the printing device and print control device. If an operation that uses the function is performed from the client computer device, a pop-up screen is displayed to inform the user that the function cannot be used, and an error message is displayed on the pop-up screen. It has become.

  Regarding display of such an error message, for example, in Patent Document 1 below, an image processing apparatus having an operation panel having a display function and performing apparatus operation and external access using the operation panel includes the operation panel. When an operation abnormality is detected by the operation panel use state determination means for determining whether the use state is the apparatus operation state or the external access state, an abnormality detection means for detecting an apparatus abnormality, and the abnormality detection means, A notification mode selection unit that selects a notification mode of the device abnormality corresponding to a usage state of the operation panel determined by the operation panel usage state determination unit and a type of device abnormality detected by the abnormality detection unit; and the notification mode selection And a notification means for notifying the apparatus abnormality detected by the abnormality detection means in accordance with the notification mode selected by the means is disclosed. .

  Further, in Patent Document 2 below, in an equipment monitoring apparatus in which the display content of the screen dynamically changes depending on the operation status of the connected device connected, the operation of the connected device is performed by communicating with the display means and the connected device. A device communication means for obtaining a situation and an error situation; an operation input means for accepting an operation input; an operation status display on the display means based on the operation status; and an operation status display based on the operation input means. Display control means for switching, and when the error occurs in the connected device, the display control means displays an error status display on the display means by a pop-up window and fixes an error presence display to a part of the screen. When the error continues, the error status display can be erased and redisplayed by a predetermined operation input. The error presence indicator fixedly always displayed on a part of the screen, when an error has disappeared, the configuration to clear the error status display and the error presence indicator is disclosed.

JP 2006-91343 A JP 2007-122588 A

  As described above, an error occurs in a part of the functions of the printing apparatus or the print control apparatus, and an error message is displayed on the pop-up screen when an operation using the function is performed from the client computer apparatus. Can recognize that some of the functions are not available.

  Since this pop-up screen cannot be operated while the application is displayed, the user closes the pop-up screen. This type of application repeatedly obtains information from the printing device or print control device. Since the device is managed, even if the user dismisses the pop-up screen, the pop-up screen is displayed again if the state of the unusable function does not change. Accordingly, the pop-up screen is repeatedly displayed until the error state is recovered.

  Here, the content of the error varies, and even if an error occurs regarding a predetermined function of the printing apparatus or the print control apparatus, other functions of the printing apparatus or the print control apparatus may be usable. Even if an error occurs in one of the printing apparatus and the printing control apparatus, the other apparatus may be usable. Specifically, even if an error occurs in the printing apparatus and printing cannot be performed, the print control apparatus can process the job (for example, analyze the job and generate image data for each page). . If the job is a saved job, the job transmission destination can be changed from the printing apparatus to the print control apparatus, and the process can proceed. Therefore, when an error occurs in some functions of the printing apparatus or the printing control apparatus, it is inconvenient that all functions cannot be used by the pop-up screen.

  On the other hand, it is possible to control so that the pop-up screen that was once erased is not displayed again regardless of the error status. However, if such control is performed, it will not be understood which function can be used. Inconvenience occurs in that an operation is performed on a function that cannot be performed.

  SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and its main purpose is to provide a job processing system capable of reliably notifying an error state and appropriately performing operations on usable functions. To provide an error display control program.

  To achieve the above object, the present invention provides a job process in which one or a plurality of first devices that process a job and a second device that instructs job processing using a job management screen are connected via a communication network. In the system, when the second device detects an error, a communication unit that repeatedly communicates with the one or more first devices to acquire information, a detection unit that detects an error based on the acquired information, and In addition, the error detected this time is compared with the error detected immediately before, and both are determined due to the same user operation and the determination unit that determines whether the error is caused by the same user operation on the job management screen. If the error is not an error, the content of the error detected this time is a first display unit that pops up on the job management screen, and an error caused by the same user operation. Ri, wherein if a pop-up display is erased, the contents of the currently detected error, in which and a second display section for displaying in a different way than the pop-up.

  According to another aspect of the present invention, there is provided an error display control program that operates on a second device that instructs a job processing to one or a plurality of first devices that process a job using a job management screen. A detection unit that detects an error based on information repeatedly acquired from the one or more first devices, and when an error is detected, the error detected this time is compared with the error detected immediately before, Judgment unit for determining whether the error is caused by the same user operation on the job management screen. If the error is not caused by the same user operation, the error content detected this time is displayed in a pop-up on the job management screen. If the pop-up display is turned off when the error is caused by the same user operation and the pop-up display is turned off, the content of the error detected this time is displayed. The pop-up is intended to function as a second display unit, for displaying in a different manner.

  According to the job processing system and the error display control program of the present invention, it is possible to reliably notify an error state and appropriately perform an operation on a usable function.

  The reason for this is that when the device that instructs job processing detects that an error has occurred in the device that processes the job, the error that occurred this time is an error that is caused by the same user operation as the error that was previously notified on the pop-up screen. This is because it is determined whether there is an error, and if the error is caused by the same user operation, control is performed to notify an error message by a method other than pop-up.

  As a result, the pop-up screen due to the same cause is not repeatedly displayed repeatedly, the error content can be recognized reliably, and the functions that can be used can be operated to increase productivity and convenience. be able to.

  In addition, as a method other than pop-up, if a method of displaying an error message on the tab screen corresponding to the device in which an error occurred in the job management screen classified by tab is used, for which device It is possible to easily recognize whether an error has occurred and to perform error determination with certainty.

1 is a diagram schematically illustrating a job processing system according to an embodiment of the present invention. 1 is a block diagram illustrating a configuration of a job processing system according to an embodiment of the present invention. FIG. It is a figure which shows the program structure of the computer apparatus (job management / operation application) based on one Example of this invention. FIG. 3 is a diagram illustrating a program configuration of a print control apparatus according to an embodiment of the present invention. It is a figure which shows the example which displays an error message on a pop-up screen. It is a figure which shows the example which displays an error message by methods other than popup. FIG. 10 is a diagram illustrating an example of a screen when a print control device tab / printing device tab is selected. FIG. 10 is a diagram illustrating a correlation between a screen when a printing device tab is selected and a screen when a printing control device tab is selected. 6 is a diagram illustrating a display example of a screen when an HDD error occurs in the printing apparatus. FIG. It is a figure which shows the example of a display of the screen at the time of scan use. It is a figure which shows the example of a display of a screen when an error generate | occur | produces at the time of scan use. It is a flowchart figure which shows the process of the computer apparatus (job management / operation application) based on one Example of this invention. It is a flowchart figure which shows the detail of a detection error same cause judgment routine. It is a flowchart figure which shows the detail of a pop-up screen message display routine. It is a flowchart figure which shows the process of the printing control apparatus which concerns on one Example of this invention.

  As shown in the background art, an application running on a client computer device is used to display the status of a printing device or print control device, or to operate a job stored in the printing device or print control device. Yes. Since this application repeatedly acquires information from the printing device or print control device to manage the device, an error occurs in a part of the function of the printing device or print control device, and the error continues Causes a problem that a pop-up screen notifying an error is repeatedly displayed.

  That is, even if the button added to the pop-up screen is pressed to delete the pop-up screen, the pop-up screen is displayed at the timing of periodic polling from the print control apparatus. Since the application cannot be operated while the pop-up screen is displayed, productivity and convenience are significantly impaired when the polling rate is high and the pop-up screen is frequently displayed.

  Therefore, in one embodiment of the present invention, a device that processes a job (for example, a print control device that analyzes a job and generates image data for each page, or a printing device that executes printing based on image data) When a computer device detects that an error has occurred in a device that processes a job, the error that occurred this time was notified on the previous pop-up screen. It is determined whether the error is caused by the same user operation as the error, and if the error is caused by the same user operation, an error message is notified by a method other than pop-up (for example, classified by tab for each device) In the job management screen, an error will appear in the status bar of the tab screen corresponding to the device in which the error occurred. Displays messages) performs control.

  As a result, the pop-up screen caused by the same cause can be displayed repeatedly and while the pop-up screen is cleared, the error contents can be recognized and operations for other functions that can be used are possible. Thus, productivity and convenience can be improved.

  In order to describe the above-described embodiment of the present invention in more detail, a job processing system and an error display control program according to an embodiment of the present invention will be described with reference to FIGS. FIG. 1 is a diagram schematically illustrating a job processing system according to the present embodiment, and FIG. 2 is a block diagram illustrating a configuration of the job processing system. FIG. 3 is a block diagram showing the program configuration of the computer apparatus, and FIG. 4 is a block diagram showing the program configuration of the print control apparatus. 5 and 6 are diagrams showing examples of error message display, FIG. 7 is a diagram showing examples of screens corresponding to tabs selected on the job management screen, and FIGS. 8 to 11 are diagrams showing printing. FIG. 6 is a diagram illustrating a correlation between an apparatus tab and a print control apparatus tab. 12 to 14 are flowcharts showing processing of the computer apparatus (job management / operation application), and FIG. 15 is a flowchart showing processing of the print control apparatus.

  As shown in FIG. 1, a job processing system 10 according to the present embodiment includes a client computer device 20 that instructs processing based on a job, a print control device (controller) 30 and a printing device 40 (engine) that process the job. , Composed of. The computer device 20 and the print control device 30 are connected by a network such as a LAN (Local Area Network) or a WAN (Wide Area Network), and the print control device 30 and the print device 40 are connected by a dedicated interface. . Each device will be specifically described below with reference to the block diagram of FIG.

[Computer device]
The computer device 20 includes a central processing unit (CPU) 21, a read only memory (ROM) 22, a random access memory (RAM) 23, a network interface card (NIC) 24, a hard disk drive (HDD) 25, and the like. The program stored in the HDD 25 is expanded in the RAM 23 and executed by the CPU 21. The NIC 24 performs communication processing with the print control apparatus 30 using a dedicated protocol.

  In the computer device 20, the job management / operation application shown in FIG. 3 is activated, and job information from the print control device 30 connected to the printing device 40 and information indicating the status of the printing control device 30 and the printing device 40 are displayed. Can be obtained via the network so that jobs stored in the print control device 30 and the printing device 40 can be operated on the computer device 20.

[Print control device (controller)]
The print control apparatus 30 includes a CPU 31, a ROM 32, a RAM 33, a NIC 34, an HDD 35, and the like. The program stored in the ROM 32 and the HDD 35 is expanded on the RAM 33 and executed by the CPU 31. In the RAM 33 and the HDD 35, job information stored in the print control apparatus 30 is stored in a database format. The NIC 34 performs communication processing with the computer device 20 and the printing device 40.

[Printer (Engine)]
The printing apparatus 40 is an image forming apparatus such as a network printer or a multi-function peripheral (MFP), and includes a CPU, ROM, RAM, NIC, HDD, image reading unit, paper feeding unit, image forming unit, not shown, A paper discharge unit, a post-processing unit, and the like are included.

  1 and 2, the print control device 30 and the printing device 40 are separate devices, but the print control device 30 and the printing device 40 may be a single device. In FIGS. 1 and 2, one print control device 30 and one print device 40 are arranged. However, a plurality of sets of the print control device 30 and the print device 40 may be arranged. A plurality of printing devices 40 may be arranged with respect to the control device 30.

  Next, a program that runs on the client computer device 20 and the print control device 30 will be described.

  FIG. 3 is a diagram illustrating a configuration of a job management / operation application that operates on the computer apparatus 20. The job management / operation application includes the computer apparatus 20, a job management screen display unit 20a, a pop-up screen display unit 20b, and a pop-up screen. It functions as an erasure / suppression unit 20c, an error information detection unit 20d, a detection error same cause determination unit 20e, an error second display unit 20f, a server communication unit 20g, and the like.

  The job management screen display unit 20a classifies job information acquired from the print control device 30 and information indicating the status of the print control device 30 and the print device 40 (hereinafter referred to as device information) into tabs for each device and function. Displayed on the screen (job management screen as shown in FIGS. 5 and 6).

  The pop-up screen display unit 20b displays a pop-up screen for notifying the user when the user operates a function that cannot be used due to an error occurring in the printing device 40 or the print control device 30 on the job management screen. Display on the job management screen.

  The pop-up screen deletion / suppression unit 20c closes the message dialog when a button (button for closing the message dialog) added to the pop-up screen is pressed. Also, if the event that caused the error continues even after the message dialog is closed, control is performed so that the pop-up screen is not displayed by the same user operation.

  The error information detection unit 20d detects / monitors the error state of the print control device 30 or the print device 40 based on the information acquired from the print control device 30, and detects the previous error (the error notified on the pop-up screen. If there is no (continuing state), save the error state. When there is an immediately preceding error, the detection error same cause determination unit 20e is called to determine whether the error is caused by the same user operation. If the error is caused by the same user operation, the error content is notified to the second error display unit 20f.

  The detection error identical cause determination unit 20e determines the cause of the error by comparing the previous error stored in the error information detection unit 20d with the currently occurring error, and may be an error caused by the same user operation. If so, the error information detection unit 20d is notified of this. Note that the same user operation is an operation using a function that could not be performed due to a previous error.

  When the error content is notified from the error information detection unit 20d, the error second display unit 20f displays an error message by a method different from the pop-up. For example, an error message is displayed in a predetermined area of the job management screen (such as a status bar of a screen displayed when a tab corresponding to an apparatus in which an error has occurred is selected). The job management screen can be operated while the error second display unit 20f displays an error message.

  The server communication unit 20 g communicates with the print control apparatus 30, receives job information and apparatus information from the print control apparatus 30, and transmits instruction information for the job to the print control apparatus 30. This communication is repeatedly executed at a predetermined timing so that the states of the print control device 30 and the printing device 40 can be properly grasped.

  FIG. 4 is a diagram illustrating a configuration of a program that operates in the print control apparatus 30. The program causes the print control apparatus 30 to function as the error information detection unit 30a, the client communication unit 30b, and the like.

  The error information detection unit 30a monitors the states of the printing apparatus 40 and the self apparatus, and stores apparatus information when an error is detected. Further, the stored device information is transmitted to the computer device 20 in accordance with a request from the computer device 20.

  The client communication unit 30 b communicates with the computer device 20, transmits job information and device information to the computer device 20, and receives instruction information for the job from the computer device 20. This communication is repeatedly executed at a predetermined timing so that the computer device 20 can appropriately grasp the state of the print control device 30 or the printing device 40.

  Next, an error message display method according to this embodiment will be described.

[Example of displaying an error message in a pop-up window]
FIG. 5 shows an example in which an error message is pop-up displayed on the job management screen displayed by the job management screen display unit 20a of the computer device 20 by the pop-up screen display unit 20b.

  In this example, when an attempt is made to perform a process designated by the user on the job management screen displayed on the computer apparatus 20, if an error occurs in the apparatus related to the process (here, the printing apparatus 40), a pop-up is performed. Display the screen. This pop-up screen is displayed in a modal manner, and the next operation cannot be performed unless the pop-up screen is closed. Further, a button (OK button) for allowing the user to confirm that an error has occurred is added to the pop-up screen, and the pop-up screen disappears when this button is pressed.

[Example of displaying an error message by a method other than popup]
FIG. 6 is an example in which an error message is displayed on the job management screen displayed by the job management screen display unit 20a of the computer device 20 by a method other than pop-up by the error second display unit 20f.

  When the user presses the OK button on the pop-up screen shown in FIG. 5, the pop-up screen is deleted, but if the error state displayed on the pop-up screen continues after that, an error message is displayed on the pop-up screen. Instead, it is displayed in a predetermined area of the job management screen (for example, a status bar at the bottom of the screen). In this example, the same error message as that in FIG. 5 has occurred, so the same error message is displayed. The error message displayed by the second error display unit 20f may be displayed with colored characters or a bold type to call attention.

  Next, a screen displayed when each tab is selected on the job management screen will be described. The job management screen has a print control device tab (tab labeled “Image Controller Hold”) and a print device tab (tab labeled “Main Body Hold / HDD”). Select each tab. When this occurs, a job stored in the apparatus (referred to as a hold job) is displayed.

  When the print control device tab (image controller Hold tab) is selected, the job held in the print control device 30 is displayed as shown in FIG. When the user performs any operation on the screen of this tab, if there is a function that cannot be used in the print control apparatus 30, an error state of the print control apparatus 30 is displayed.

  When the printing device tab (main body Hold / HDD tab) is selected, the jobs held in the printing device 40 are displayed as shown in FIG. File deletion / printing / folder creation, etc.). Even when an error has occurred in the print control device 30, if there is no other error in the print device 40, an operation on the print device 40 can be performed.

  Next, the correlation between the two screens shown in FIG. 7 will be described. FIG. 8 is a diagram showing the correlation between the hold job screen displayed when the printing device tab is selected and the hold job screen displayed when the print control device tab is selected. The print control device tab is linked to a job held in the print control device 30 connected to the printing device 40 through a dedicated I / F, and the print device tab is linked to a job held in the printing device 40. Can display and operate jobs. Although the print control device 30 may be built in the print device 40, each control is assumed to be operating individually.

  FIG. 9 is a display example of a hold job screen when an HDD error occurs in the printing apparatus 40. If an error occurs in the HDD of the printing apparatus 40 for any reason, it is not possible to submit a job to the printing apparatus 40 or display the job. Therefore, an error message (here, a pop-up screen) is displayed when the printing device tab is selected and an attempt is made to display a job held in the printing device 40. However, it is possible to send and operate a job to the print control apparatus 30, and when the print control apparatus tab is selected, RIP (Raster Image Processing) of the job can be performed without displaying an error message. Note that when the content processed by the print control device 30 affects the operation of the printing device 40, an error is displayed when the event occurs.

  FIG. 10 is a display example of the hold job screen when the scan function is used in the configuration in which the scan function (image reading unit) is added to the printing apparatus 40. It is possible to select whether to store the scanned data as a hold job of the printing apparatus 40 or as a hold job of the print control apparatus 30. The scan data stored in the printing device 40 can be operated by selecting the printing device tab, and the scan data stored in the printing control device 30 can be operated by selecting the printing control device tab.

  FIG. 11 is a display example of a hold job screen when an error occurs when using the scan function. If the scan data is saved in the hold job of the print control device 30, but the file is damaged, an error occurs in the print control device 30 and the scan operation cannot be used, and an error message (here, a pop-up screen) is displayed. Is done. In this error message, whether or not recovery is possible and recovery means may be displayed. The user can change the operation to erase the error message and save the scan data in the printing apparatus 40.

  Next, the operation of the job processing system 10 of this embodiment will be described.

[Job management / operation application processing]
First, processing of the computer device 20 (job management / operation application) will be described with reference to the flowchart of FIG.

  The job management / operation application confirms what the user has selected as the operation target device (that is, which device corresponds to the selected tab on the job management screen) (S100). Next, the job information and device information of the operation target device are inquired to the print control device 30 (S110), and the error information detection unit 20d has an error in the operation target device based on the answer acquired from the print control device 30. It is confirmed whether there is any (S120). If no error has occurred in the operation target device, the job management screen display unit 20a displays the job information and device information acquired from the print control device 30 on the job management screen (S170).

  On the other hand, if an error has occurred in the operation target device, the detection error same cause determination routine is called (S130). FIG. 13 shows the details of the detection error same cause determination routine, and the detection error same cause determination unit 20e indicates that the previous error (the error notified on the pop-up screen and the error state continues). It is confirmed whether it exists (S131). If there is a previous error, the previous error is compared with the current error to determine whether they are the same error (error caused by the same user operation) (S132). If it is determined that they are the same error, the result determined to be the same error is returned to the caller (S133). On the other hand, when there is no previous error and when it is determined that they are not the same error, the result determined that they are not the same error is returned to the caller (S134).

  Returning to FIG. 12, when the detection error same cause determination unit 20e determines that they are not the same error (Yes in S140), a pop-up screen message display routine is called (S150). FIG. 14 shows the details of the pop-up screen message display routine. The pop-up screen display unit 20b generates a pop-up screen, displays an error message on the pop-up screen, and displays it in a modal mode (S151). Then, the user waits for an action (S152), and when the confirmation button (OK button) is pressed (Yes in S153), the pop-up screen is deleted (S154). Thereafter, the control is returned to the caller, and the modal display state is canceled (S155).

  Returning to FIG. 12, if the error notified on the pop-up screen continues and the tab of the device in which the error has occurred is selected, the error second display unit 20f displays an error in a predetermined area of the job management screen. A message is displayed (S160). On the other hand, when the detection error same cause determination unit 20e determines that the same error has occurred (No in S140), the error second display unit 20f displays the job management screen without displaying the pop-up screen in the pop-up screen message display routine. An error message is displayed in the predetermined area (S160).

  Thereafter, it is determined whether the user has selected end on the job management screen (whether the close button has been pressed on the job management screen in FIGS. 5 and 6) (S180), and the above processing is repeated until the user selects end.

[Processing of print control device]
Next, the process of the print control apparatus 30 will be described with reference to the flowchart of FIG.

  The print control apparatus 30 receives a job operation request from the computer apparatus 20 (S200), and when a job operation comes from the computer apparatus 20, executes the job operation (S210). Next, the error information detection unit 30a checks whether an error has occurred in the executed job operation (S220). If an error has occurred, device information indicating the error is transmitted to the computer device 20 (S240). On the other hand, if no error has occurred, the result of the designated job operation is transmitted to the computer device 20 (S230). Thereafter, it is determined whether a termination request for the print control apparatus 30 is received from the computer device 20 (S250), and the above processing is repeated until a termination request is received.

  As described above, when the computer device 20 (job management / operation application) inquires of the device selected by the user on the job management screen about job information or device information and detects that an error has occurred in the device, the error is detected. Is an error caused by the same user operation as the previous error, and if it is an error caused by the same user operation, an error message is notified by a method other than pop-up without displaying a pop-up screen ( (For example, an error message is displayed on the status bar of the screen that is displayed when a tab of the device is selected), and the pop-up screen is repeatedly displayed when an error caused by the same user operation continues. It is no longer displayed and allows other operations that are not related to errors, thus improving productivity and It is possible to increase the sex.

  In addition, this invention is not limited to the said Example, The structure and control can be changed suitably, unless it deviates from the meaning of this invention.

  For example, in the above-described embodiment, the job management screen is classified by the tab for each device. However, the job management screen may be classified by the tab for each function or job. In the above-described embodiment, the system for managing the print control apparatus 30 and the printing apparatus 40 has been described. However, the present invention can be similarly applied to a system for managing an arbitrary apparatus that requires error monitoring.

  The present invention can be used in a system including a device for processing a job and a device for instructing job processing, particularly a job processing system including a printing device, a print control device, and a client computer device.

DESCRIPTION OF SYMBOLS 10 Job processing system 20 Computer apparatus 20a Job management screen display part 20b Pop-up screen display part 20c Pop-up screen deletion and suppression part 20d Error information detection part 20e Detection error same cause judgment part 20f Error 2nd display part 20g Server communication part 21 CPU
22 ROM
23 RAM
24 NIC
25 HDD
30 Print Control Device 30a Error Information Detection Unit 30b Client Communication Unit 31 CPU
32 ROM
33 RAM
34 NIC
35 HDD
40 Printing device

Claims (12)

In a job processing system in which one or more first devices that process a job and a second device that instructs job processing using a job management screen are connected via a communication network.
The second device includes:
A communication unit that repeatedly communicates with the one or more first devices to obtain information;
A detection unit for detecting an error based on the acquired information;
When an error is detected, the error detected this time is compared with the error detected immediately before, and a determination unit that determines whether both are errors caused by the same user operation on the job management screen;
If the error is not caused by the same user operation, a first display unit that pops up the content of the error detected this time on the job management screen;
An error caused by the same user operation, and when the pop-up display is turned off, a second display unit that displays the content of the error detected this time by a method different from the pop-up,
A job processing system characterized by that. The job management screen is categorized by tab for each first device,
The detection unit detects an error based on information acquired from the predetermined first device when a tab corresponding to the predetermined first device is selected on the job management screen;
The job processing system according to claim 1. The first display unit pops up the error content on the tab screen when the tab screen corresponding to the predetermined first device is displayed.
The job processing system according to claim 2. The second display unit displays the content of the error in the tab screen when the tab screen corresponding to the predetermined first device is displayed.
The job processing system according to claim 2. The method different from the pop-up is a method in which the job management screen can be operated in a state where the content of the error is displayed.
The job processing system according to claim 1, wherein: The same user operation is an operation using a function that could not be performed due to the error detected immediately before,
The job processing system according to claim 1, wherein the job processing system includes: An error display control program that operates on a second device that instructs job processing to one or more first devices that process a job using a job management screen,
The second device;
A detection unit for detecting an error based on information repeatedly obtained from the one or more first devices;
When an error is detected, the error detected this time is compared with the error detected immediately before, and a determination unit that determines whether both are errors caused by the same user operation on the job management screen,
A first display unit that pops up the content of the error detected this time on the job management screen if the error is not caused by the same user operation;
When the pop-up display is off due to an error caused by the same user operation, the content of the error detected this time is caused to function as a second display unit that is displayed by a method different from the pop-up,
An error display control program characterized by that. The job management screen is categorized by tab for each first device,
The detection unit detects an error based on information acquired from the predetermined first device when a tab corresponding to the predetermined first device is selected on the job management screen;
The error display control program according to claim 7. The first display unit pops up the error content on the tab screen when the tab screen corresponding to the predetermined first device is displayed.
The error display control program according to claim 8, wherein: The second display unit displays the content of the error in the tab screen when the tab screen corresponding to the predetermined first device is displayed.
The error display control program according to claim 8, wherein: The method different from the pop-up is a method in which the job management screen can be operated in a state where the content of the error is displayed.
The error display control program according to any one of claims 7 to 10. The same user operation is an operation using a function that could not be performed due to the error detected immediately before,
12. The error display control program according to claim 7, wherein the error display control program is any one of claims 7 to 11.

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