JP2012164069A - Business and deliverable management system, and business and deliverable management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable an operator to effectively and posteriorly use deliverables while suitably managing operation that the operator should perform and deliverables to be created.SOLUTION: In a business and deliverable management system 1, an authentication server 10 acquires the business that the operator takes charge of from a personnel database after a terminal 100 is actuated by the operator, and sends personnel information representing the operator and business in operator's charge to a process server 20. The process server 20 acquires a ticket and a deliverable corresponding to the personnel information from an iteration list and a process template, and information representing the ticket and the deliverable is sent as ticket information to a ticket server 30 together with the personnel information to be stored in a ticket database and also to be transmitted to the terminal 100. A deliverable created by the operator is stored in a deliverable database after a deliverable server 40 adds ticket information.

Description

  The present invention relates to a business and a product management system for managing a business of a worker and a product by the worker, and a business and a product management method.

  Conventionally, as this type of business management system, a system including a business management computer, a business execution computer, and a database connected via a communication line is known (for example, see Patent Document 1). In this system, the business management computer reads a work performance work procedure corresponding to the ID of the person in charge of the business from the database and transmits it to the business performance computer. The business execution computer displays the work procedure transmitted from the business management computer on the display, and after the work is completed on the screen, the work execution work procedure and the corresponding deliverable are registered. Creation of a deliverable is executed via a deliverable template, and the deliverable is workflowd to a business management computer together with an approval request. Then, the business management computer has a function of checking a work product by the workflow from the business execution computer and setting a work end date if there is no defect.

JP 2008-242722 A

  According to the conventional business management system, it is possible to easily manage the deliverables and to grasp the delay state in the performance of the business. However, in the business management system described above, the subsequent use of the product is not sufficiently considered, and it is difficult to effectively use the product.

  Therefore, the business and product management system and the business and product management method according to the present invention can effectively manage the work performed by the worker and the work performed by the worker after appropriately managing the work to be performed and the product to be created. The main purpose is to make it available.

  The business and product management system and business and product management method according to the present invention employ the following means in order to achieve the main object.

The business and product management system according to the present invention includes:
A business and product management system that is connected to a plurality of terminals used by a worker and manages the work of the worker and a product by the worker,
Personnel information processing means for acquiring the work in charge of a worker who has started using the terminal from a personnel database storing at least work in charge of a plurality of workers, and outputting personnel information indicating the worker and the obtained work in charge When,
A ticket corresponding to the personnel information from a process database storing a ticket indicating at least the contents of the work to be executed and a product to be created for each of the assigned tasks, and receiving the personnel information from the personnel information acquisition means Ticket information acquisition means for acquiring a product and outputting the acquired ticket and information indicating the product as ticket information together with the personnel information;
Ticket management means for receiving the ticket information from the ticket information acquisition means, storing the ticket information in a ticket database and transmitting the ticket information to the terminal;
A result of receiving the ticket information from the ticket information acquisition unit, adding the ticket information corresponding to the product created by the worker, and storing the product with the ticket information added to the product database Property management means,
It is characterized by providing.

  In this system, the work in charge (for example, customer, product name, etc.) of the worker who started using the terminal is obtained from the personnel database by the personnel information processing means after the terminal is started by the worker, and the worker and the acquired Personnel information indicating the work in charge is sent to the ticket information acquisition means. Next, a ticket and a product corresponding to the personnel information are acquired from the process database by the ticket information acquisition unit, and information indicating the acquired ticket and the product is sent to the ticket management unit as ticket information together with the personnel information. Then, the ticket information is stored in the ticket database by the ticket management means and transmitted to the terminal used by the worker. As a result, a ticket indicating the contents of the work to be performed by the worker and a deliverable to be created can be displayed on the terminal activated by the worker. It is possible to reliably notify the deliverables and promote the execution of the work and the creation of the deliverables. In this system, the product created by the operator is stored in the product database after ticket information is added by the product management means. This automatically adds (tags) information indicating the creator and the work in charge of the creator to each of the deliverables stored in the deliverable database without manual intervention. As a result, it is possible to further increase the usefulness. Therefore, according to this system, it is possible to make effective use of the deliverables by the worker afterwards while more appropriately managing the work to be executed by the worker and the deliverable to be created.

  Further, the ticket management means updates the ticket information based on information indicating the creation status of the deliverable transmitted from the terminal and transmits the updated ticket information to the deliverable management means. Also good. As a result, each of the deliverables stored in the deliverable database is added with information such as the creation status of the deliverable, that is, the creator, whether the creator has been changed, and the work period. It is possible to investigate afterwards what kind of process (work) has been performed, and the usefulness of the product as a document can be further enhanced.

  Further, the process database includes an iteration list that defines project information and template types corresponding to the business in charge, and a plurality of process templates that define tickets and deliverables corresponding to the project information and the template types, respectively. The ticket information acquisition means may acquire the project information and template type corresponding to the personnel information from the iteration list, and the ticket information from the process template corresponding to the acquired project information and template type. In addition, the product may be acquired. That is, the individual work required for workers in companies and the like is often stylized. On the other hand, projects in companies and their contents (delivery dates, etc.) may fluctuate in a relatively short span. Therefore, by configuring the process database from the iteration list and process template in this way, if the iteration list is updated appropriately, the process database is more appropriate for the actual business even if the process template update span is extended. Can be. As a result, the process database can be easily constructed.

  In addition, the system searches the product database for a product corresponding to the search query based on a search query input to the terminal by an operator and the ticket information added to the product, You may further provide the search processing means which transmits a search result to the said terminal. That is, by adding (tagging) ticket information to each product stored in the product database, a desired product can be easily extracted using an element included in the ticket information as a search query. Therefore, by providing the system with a search processing means, it is possible to further effectively use the deliverable.

The business and product management method according to the present invention includes:
A work and a work product management method for managing work of a worker and deliverables by the worker,
(A) a step of acquiring the work in charge of the worker who has started using the terminal from a personnel database storing at least the work in charge of a plurality of workers, and outputting personnel information indicating the worker and the acquired work in charge When,
(B) obtaining a ticket and deliverable corresponding to the personnel information from a process database storing a ticket indicating at least the contents of work to be executed for each assigned task and a deliverable to be created; Outputting information indicating a deliverable as ticket information together with the personnel information;
(C) storing the ticket information in a ticket database and transmitting it to the terminal;
(D) adding the ticket information corresponding to the product created by the worker, and storing the product with the ticket information added in a product database;
Is included.

  According to this method, since the ticket indicating the content of the work to be performed by the worker and the deliverable to be created can be displayed on the terminal activated by the worker, the work to be performed by the worker It is possible to reliably notify the deliverable to be created and to promote the execution of the work and the creation of the deliverable. In addition, information indicating the creator and the work in charge of the creator (for example, customer, product name, etc.) is automatically added to each deliverable stored in the deliverable database without manual intervention (tagging). ), And the usefulness of the deliverable as a document can be further enhanced. Therefore, according to this method, it is possible to make effective use of the deliverables by the operator afterwards while more appropriately managing the work to be performed by the worker and the deliverable to be created.

1 is a schematic configuration diagram showing a business and product management system 1 according to an embodiment of the present invention. 5 is a flowchart illustrating an example of a startup process executed in the business and product management system 1 when the terminal 100 is started by an operator. It is explanatory drawing which shows an example of the personnel database used at the time of execution of the process at the time of starting in the business and product management system 1. It is explanatory drawing which shows an example of the iteration list used at the time of execution of the process at the time of starting in the business and deliverable management system 1. It is explanatory drawing which shows an example of the process template used at the time of execution of the process at the time of starting in the business and product management system 1. FIG. 6 is an explanatory diagram illustrating an example of an inbox displayed on a display screen of the terminal 100 after execution of startup processing in the business and product management system 1; It is explanatory drawing which shows the flow of management of the work and deliverables in the work and deliverable management system 1 of an Example.

  Next, the form for implementing this invention is demonstrated using an Example.

  FIG. 1 is a schematic configuration diagram showing a business and product management system 1 according to an embodiment of the present invention. The business and deliverable management system 1 is used to manage the work of a worker in a company or the like and the deliverable by the worker, and each of the terminals (client computers) 100 used by the worker and the company Connected via a network or the like. As illustrated, the business and product management system 1 includes an authentication server 10, a process server 20, a ticket server 30, a product server 40, a search server 50, and a storage device 60. Hereinafter, an embodiment will be described assuming that the business and product management system 1 is used for management of business and products in a manufacturer.

  The authentication server 10 includes a computer including a CPU, a ROM, a RAM, an input / output device, etc., and a personnel database that stores the affiliation (affiliation) of a plurality of workers (basically all members) belonging to the company, etc. It is a database server comprised from the memory | storage device 11 which memorize | stores. The personnel database is updated by a predetermined administrator every time a personnel change is made in a company or the like. In the authentication server 10, a personnel information processing module 15 is constructed by cooperation of hardware such as a CPU, ROM, and RAM and various programs installed in advance.

  The process server 20 stores the iteration list that defines a computer including a CPU, a ROM, a RAM, an input / output device, etc., project information corresponding to the assigned job, and a template type indicating the detailed contents of the assigned job. Second storage device for storing device 21, a ticket indicating the content of work to be executed by the worker corresponding to the project information and template type, and a plurality of process templates defining the deliverable to be created by the worker 22 is a database server composed of 22. The iteration list and the process template are linked to each other to form a process database in which tickets, deliverables, and the like are stored for each task assigned to the worker. The iteration list is updated by a predetermined administrator when starting a new project in response to a request from a customer (see FIG. 7). In addition, the process template is updated by a predetermined administrator when a new operation (process) that has not been performed so far occurs with the development of a new product. In the process server 20, a ticket information acquisition module 25 is constructed by cooperation of hardware such as a CPU, ROM, and RAM and various programs installed in advance.

  The ticket server 30 is a database server including a computer including a CPU, a ROM, a RAM, an input / output device, and a storage device 31 that stores a ticket database. The ticket database stores ticket information to be described later for each worker. In the ticket server 30, a ticket management module 35 is constructed by cooperation of hardware such as a CPU, ROM, and RAM and various programs installed in advance. The deliverable server 40 stores a computer including a CPU, a ROM, a RAM, an input / output device, and the like, and a deliverable (including a work in progress) created by an operator and tagged with corresponding ticket information. The database server includes a storage device 41 that stores a product database. In the deliverable server 40, a deliverable management module 45 is constructed by cooperation of hardware such as a CPU, ROM, and RAM and various programs installed in advance.

  The search server 50 is a computer including a CPU, a ROM, a RAM, an input / output device, and the like. The search server 50 is searched by cooperation of hardware such as a CPU, a ROM, and a RAM and various programs installed in advance. A processing module 55 is constructed. The search processing module 55 receives an input of a search query from the terminal 100, executes a search process (retrieval) of a deliverable based on the search query, and transmits the search result to the terminal 100. The storage device 60 receives and stores the deliverables from the terminal 100 when the deliverables (including those being created) are stored in the terminal 100.

  Next, a business and product management procedure in the business and product management system 1 will be described. FIG. 2 is a flowchart illustrating an example of a startup process executed in the business and product management system 1 when the terminal 100 is started by an operator.

  When starting up the terminal 100, a worker who starts using the terminal 100 (hereinafter referred to as “target worker” as appropriate) is requested to input an ID such as a user name and a password. When the ID of the target worker is input to the terminal 100, the ID is transmitted from the terminal 100 to the authentication server 10, and the worker can automatically log in to the system. When the ID of the worker who has logged in to the system is acquired by the authentication server 10 (step S100), the personnel information processing module 15 of the authentication server 10 has the affiliation and assigned work corresponding to the acquired ID, that is, the ID. The worker's affiliation and assigned work are acquired from the above-described personnel database (step S110).

  FIG. 3 shows an example of the personnel database. As shown in the figure, the personnel database of the embodiment is created so as to define a member (ID), a model (product name), a customer, and a module (role assignment) for each affiliation (team). In step S110, the affiliation (team) and the affiliation member corresponding to the ID (target worker) acquired in step S100, and the model, customer, and module as the work in charge of the target worker are personnel. Obtained from the database. For example, if the ID acquired in step S100 is that of worker A1, in step S110, the team A and the members of team A, to which worker A1 belongs, and “ “Model MA”, “all customers”, and “development manager” are obtained from the personnel database. In this way, when the affiliation and work in charge of the target worker are acquired, the personnel information processing module 15 generates personnel information indicating the ID, affiliation (team name and member), and work in charge (model, customer, and module). At the same time, the personnel information is transmitted to the process server 20 (step S120). Note that “all customers” in the item “customer” in the personnel database indicates that the model is applicable to all customers.

  When personnel information is given from the authentication server 10 to the process server 20, the ticket information acquisition module 25 of the process server 20 includes the project information corresponding to the combination of the business in charge, that is, the model, the customer, and the module in the received personnel information. The template type is acquired from the iteration list stored in the first storage device 21 (step S130). FIG. 4 shows an example of the iteration list. As shown in the figure, the iteration list of the embodiment is a template type indicating the project information (project name and delivery date in the illustrated example) and detailed contents of the assigned job for each model, customer, and module as the assigned job. It is created to prescribe. In step S130, project information (project name and delivery date) and template type corresponding to the model, customer, and module in the personnel information from the authentication server 10 are acquired from the iteration list. For example, if the ID acquired in step S100 is that of the worker A1 and the tasks in charge are “model MA”, “all customers”, and “development supervision”, in step S130, the project as project information The name “P1” and the delivery date “XX / □□ / ΔΔ” and the template type “basic new product plan” are acquired from the iteration list.

  When the project information and template type related to the target worker are acquired, the ticket information acquisition module 25 acquires the ticket, deliverable, and related information corresponding to the acquired project information and template type from the process template (step S140). FIG. 5 shows an example of a process template. As shown in the figure, the process template of the embodiment is created for each project and template type, an input deliverable that is an existing reference deliverable corresponding to the module, a ticket indicating the contents of work to be performed, and a created work template. It is created to specify the output product that is the product to be produced. In step S140, the project information (project name) acquired in step S130 and the process template corresponding to the template type, the ticket corresponding to the module in the personnel information, the output product, and the input as the related information. A product is obtained. For example, when the ID acquired in step S100 is that of the worker A1 and the module in charge is “development supervision”, the project “P1” and the template type “basic new product plan” illustrated in FIG. All tickets, output deliverables, and input deliverables (see the shaded portion) corresponding to the module “development supervision” are acquired from the corresponding process template.

  The ticket information acquisition module 25 of the process server 20 performs the process of step S140, and then, for each acquired ticket, the personnel information received from the authentication server 10, the project information and template type acquired in step S130, the step Ticket information indicating all of the output products and input products corresponding to the ticket acquired in S140 is generated, and all the generated ticket information is transmitted to the ticket server 30 and the product server 40 (step) S150). When ticket information is given from the process server 20 to the ticket server 30 or the product server 40, the ticket information is stored in the ticket database of the storage device 31 of the ticket server 30 or the product database of the storage device 41 of the product server 40. At the same time, the ticket management module 35 of the ticket server 30 sends the ticket information to the terminal 100 of the target worker (step S160), and this routine ends.

  When the ticket information of the target worker does not exist in the ticket database when the ticket information is stored in the ticket database in step S160, the ticket management module 35 of the ticket server 30 presents the ticket information from the process server 20 for each ticket. Is added as ticket issue date information, and the recommended creation start date and creation deadline for deliverables set based on the delivery date in the ticket information (project information) is added as deadline information, and issue date information is added. The ticket information thus stored is stored in the storage area for the target worker for each ticket. Further, the ticket management module 35 adds issue date information and time limit information to the ticket information for the new ticket and also issues issue date information and the like when the ticket information of the target worker already exists in the ticket database. The ticket information is stored in the storage area for the target worker for each ticket. Further, the ticket management module 35 transmits the ticket information to which the issue date information and the term information are added to the deliverable server 40 at a predetermined timing. In the embodiment, the ticket management module 35 uses the ticket information to which the issue date information and the like are added, a template created in advance, and the like when transmitting the ticket information to the terminal 100. Transmission data indicating the contents to be displayed on the display screen is created, and the created transmission data is transmitted to the terminal 100.

  The deliverable management module 45 of the deliverable server determines whether or not a deliverable exists for each ticket in the received ticket information when storing the ticket information in the deliverable database in step S160. When there is a ticket that does not exist, a storage area for a product corresponding to the ticket is secured, and ticket information of the ticket is stored in the storage area. The ticket information thus stored in the storage area of the product is tagged to the product when the corresponding product is stored in the product database. Further, when the product management module 45 receives the ticket information from the ticket management module 35, the ticket management module 35 receives the ticket information stored in the product database or the ticket information tagged with the product from the ticket management module 35. Replace (update) with information.

  In the business and deliverable management system 1 of the embodiment, the personnel information of the worker who uses the activated terminal 100 is retained in the process server 20 from when the terminal 100 is activated until it is shut down. Steps S130 to S160 are repeatedly executed at predetermined intervals by the ticket information acquisition module 25 of the process server 20, the ticket management module 35 of the ticket server 30, and the product management module 45 of the product server 40. Thus, the ticket information is transmitted to the terminal 100 once activated every time new ticket information is generated by updating the iteration list or taking over a ticket described later.

  6 and 7, the work procedure in the terminal 100 that has received the ticket information from the ticket server 30 and the procedure for managing ticket information and deliverables will be further described.

  FIG. 6 is an explanatory diagram showing the inbox 200 displayed on the display screen of the terminal 100 that has received the ticket information from the ticket server 30. The inbox 200 illustrated in FIG. 6 is opened on the screen when a shortcut displayed on the desktop, for example, is clicked after logging into the system from the terminal 100. In the inbox 200, the ticket information (transmission data) transmitted to the target worker, that is, the notification of the ticket to be executed by the target worker is displayed in a list on the list display unit 201 at the top in the drawing. In the embodiment, for example, the list display unit 201 displays an overview of the status (working status) of the ticket to be executed by the target worker, subject, requester, issue date / time, contents (ticket itself), deliverables to be created, and the like. Is done. Further, in the inbox 200, the status (work status) of the ticket selected in the list display unit 201, the subject, the requester, the contents (ticket and deliverable), the ticket issue date, the recommended ticket start date, and the ticket creation deadline. Detailed contents such as (deadline) and the ticket status history are displayed in the preview display section 202 at the bottom of the figure. Thereby, the worker can grasp the ticket to be executed, that is, the work to be executed, the product to be created, the creation deadline, and the like by opening the inbox 200 on the terminal 100. Therefore, according to the business and product management system 1 of the embodiment, it is possible to thoroughly communicate the work in charge (ticket) to each worker and to suppress the delay of the work.

  Further, in the business and product management system 1 according to the embodiment, when the product requested by the operator is created on the terminal 100 and the created or completed product is saved in the storage device of the terminal 100, FIG. As shown, the created or completed product from the terminal 100 is transmitted to the storage device 60 and stored together with the ticket information. Then, the deliverable management module 45 of the deliverable server 40 accesses the storage device 60 every predetermined time, for example, deletes the deliverable stored in the storage device 60 at the same time, and handles the read deliverable. Either store it in the storage area or replace the already stored product with a captured product. Thereby, in the business and product management system 1 of the embodiment, it is possible to automatically and collectively manage the products created by the worker.

  Furthermore, in the business and deliverable management system 1 of the embodiment, for example, the status (work status) of the ticket is “received”, “working”, “completed”, etc. in the list display unit 201 of the inbox 200. It can be set. When the status of the ticket is set (changed) by the worker on the terminal 100, as shown in FIG. 7, information indicating the status of the ticket from the terminal 100, that is, information indicating the creation status of the deliverable is displayed on the ticket server. 30. Then, the ticket management module 35 of the ticket server 30 updates the corresponding ticket information (adds the status) based on the information indicating the status of the ticket from the terminal 100 and transmits the updated ticket information to the deliverable server 40. To do. The deliverable management module 45 of the deliverable server 40 also updates the ticket information in the deliverable storage area or the ticket information tagged with the deliverable with the ticket information from the ticket server 30.

  In addition, in the business and product management system 1 according to the embodiment, by performing a predetermined operation on the terminal 100, as shown in FIG. 7, creation of a ticket, that is, a product can be taken over by another worker. . In this case, when an operation to transfer a certain ticket from the worker A1 to another worker A2 is performed on the terminal 100 of the worker A1, information indicating that is transmitted to the ticket server 30. The ticket management module 35 of the ticket server 30 adds to the corresponding ticket information of the worker A1 that the change has been made and transmits the updated ticket information to the terminal 100 and the deliverable server 40 of the worker A1. The ticket management module 35 creates ticket information for the worker A2, stores the ticket information for the worker A2 in the ticket database, and transmits the ticket information to the deliverable server 40 and the terminal 100 of the worker A2. Then, the product management module 45 of the product server 40 stores the ticket information from the ticket server 30 in the product database.

  Thereby, information such as the creation status of the product, that is, the creator, whether the creator has been changed, and the creation completion date (work period) is added to each product accumulated in the product database. Therefore, it is possible to examine later how the creation (work) of the product has been performed, and the usefulness of the product as a document can be further enhanced. Then, by tagging the ticket information to each of the products accumulated in the product database as described above, a desired product can be easily extracted by the search server 50 using the elements included in the ticket information as a search query. be able to. In the embodiment, the search result transmitted from the search server 50 to the terminal 100 is in the form of the positional information (link) of the product data of the extracted product, and the worker searches with the terminal 100. After receiving the result, it is possible to obtain the extracted product by accessing the product server 40 from the terminal 100 based on the search result.

  As described above, in the business and product management system 1 according to the embodiment, the person in charge of a target worker who uses the terminal 100 from the personnel database by the personnel information processing module 15 of the authentication server 10 after the operator activates the terminal 100. The business model, customer, and module are acquired, and personnel information indicating the worker and the business in charge is sent to the process server 20 (steps S100 to S120). Next, the ticket information acquisition module 25 of the process server 20 acquires tickets and deliverables corresponding to the personnel information from the iteration list as a process database and the process template, and information indicating the acquired tickets and deliverables together with the personnel information. It is sent to the ticket server 30 as ticket information (steps S130-S150). The ticket information is stored in the ticket database by the ticket management module 35 of the ticket server 30 and is transmitted to the terminal 100 used by the target worker (step S160). As a result, since the ticket indicating the content of the work to be performed by the worker and the deliverable to be created can be displayed on the terminal 100 activated by the worker, the work to be performed or created by the worker can be displayed. It is possible to reliably notify the deliverables to be promoted and to execute the work and create the deliverables.

  In the business and product management system 1 of the embodiment, the product created by the worker is stored in the product database after the ticket information is added by the product management module 45 of the product server 40. This automatically adds (tags) information indicating the creator and the work in charge (model, customer, and module) of the creator to each deliverable stored in the deliverable database without human intervention. ), And the usefulness of the deliverable as a document can be further enhanced. Therefore, according to the business and product management system 1 of the embodiment, the operator can effectively use the product afterwards while managing the work to be performed by the worker and the product to be created more appropriately. Is possible.

  In the above embodiment, the ticket management module 35 updates the ticket information based on the ticket status transmitted from the terminal 100, that is, information indicating the creation status of the deliverable, and the updated ticket information is output to the deliverable server 40 ( To the deliverable management module 45). As a result, each of the deliverables stored in the deliverable database is added with information such as the creation status of the deliverable, that is, the creator, whether the creator has been changed, and the work period. It is possible to investigate afterwards what kind of process (work) has been performed, and the usefulness of the product as a document can be further enhanced.

  Further, in the above-described embodiment, the process database includes an iteration list that defines project information and template types corresponding to models, customers, and modules as the business in charge, and tickets and deliverables corresponding to project information and template types, respectively. Etc., and a plurality of process templates that define etc. Then, the ticket information acquisition module 25 acquires the project information and template type corresponding to the personnel information from the iteration list, and acquires the ticket and the deliverable from the process template corresponding to the acquired project information and template type ( Steps S130 and S140). That is, the individual work required for workers in companies and the like is often stylized. On the other hand, projects in companies and their contents (delivery dates, etc.) may fluctuate in a relatively short span. Therefore, if the process database is composed of an iteration list and a process template in this way, the process database can be updated more appropriately according to the actual business even if the process template update span is extended if the iteration list is updated appropriately. Can be. As a result, the process database can be easily constructed.

  Further, the business and product management system 1 according to the embodiment, from the product database, outputs a product corresponding to the search query based on the search query input to the terminal 100 by the worker and the ticket information added to the product. Since the search server 50 for searching and transmitting the search result to the terminal 100 is provided, the product can be used more effectively.

  The above-mentioned iteration list and process template as the personnel database and process database are merely examples, and the personnel database and the process database (iteration list and process template) depend on the application target of the business and product management system 1. Needless to say, it is arbitrarily determined.

  Here, the correspondence between the main elements of the embodiment and the main elements of the invention described in the column of means for solving the problems will be described. That is, in the above-described embodiment, the personnel information processing module 15 of the authentication server 10 that obtains the work in charge of the worker who uses the terminal 100 as a target from the personnel database and outputs the personnel information indicating the worker and the obtained work in charge is “ It corresponds to “personnel information processing means”, receives personnel information, and from an iteration list and a process template as a process database storing a ticket indicating at least the contents of work to be executed for each assigned job and a deliverable to be created The ticket information acquisition module 25 of the process server 20 that acquires tickets and deliverables corresponding to personnel information and outputs information indicating the acquired tickets and deliverables together with personnel information as ticket information corresponds to “ticket information acquisition means”. Receive ticket information The ticket management module 35 of the ticket server 30 that stores the ticket information in the ticket database and transmits the ticket information to the terminal 100 corresponds to “ticket management means”, receives the ticket information, and corresponds to the deliverable created by the worker corresponding thereto. The product management module 45 of the product server 40 that adds information and stores the product to which ticket information is added in the product database corresponds to “product management means” and is input to the terminal 100 by the operator. The search processing module 55 of the search server 50 that searches the deliverable database for the deliverable corresponding to the search query based on the search query and the ticket information added to the deliverable and transmits the search result to the terminal 100 is “search”. It corresponds to “processing means”. However, the correspondence between the main elements of the embodiment and the main elements of the invention described in the column of means for solving the problem is the invention described in the column of means for solving the problem by the embodiment. Therefore, the elements of the invention described in the column of means for solving the problems are not limited. In other words, the examples are merely specific examples of the invention described in the column of means for solving the problem, and the interpretation of the invention described in the column of means for solving the problem is It should be done based on the description.

  As mentioned above, although the embodiment of the present invention has been described using examples, the present invention is not limited to the above-described examples, and various modifications can be made without departing from the scope of the present invention. Needless to say.

  The present invention is useful for managing the work of workers in a company or the like and the deliverables by the workers.

  1 business and product management system, 10 authentication server, 11 storage device, 15 personnel information processing module, 20 process server, 21 first storage device, 22 second storage device, 25 ticket information acquisition module, 30 ticket server, 31 storage Device, 35 ticket management module, 40 product server, 41 storage device, 45 product management module, 50 search server, 55 search processing module, 60 storage device, 100 terminal, 200 inbox, 201 list display unit, 202 preview display Department.

Claims (5)

A business and product management system that is connected to a plurality of terminals used by a worker and manages the work of the worker and a product by the worker,
Personnel information processing means for acquiring the work in charge of a worker who has started using the terminal from a personnel database storing at least work in charge of a plurality of workers, and outputting personnel information indicating the worker and the obtained work in charge When,
A ticket corresponding to the personnel information from a process database storing a ticket indicating at least the contents of the work to be executed and a product to be created for each of the assigned tasks, and receiving the personnel information from the personnel information acquisition means Ticket information acquisition means for acquiring a product and outputting the acquired ticket and information indicating the product as ticket information together with the personnel information;
Ticket management means for receiving the ticket information from the ticket information acquisition means, storing the ticket information in a ticket database and transmitting the ticket information to the terminal;
A result of receiving the ticket information from the ticket information acquisition unit, adding the ticket information corresponding to the product created by the worker, and storing the product with the ticket information added to the product database Property management means,
A business and deliverable management system characterized by comprising: In the business and product management system according to claim 1,
The ticket management means updates the ticket information based on information indicating the creation status of the deliverable transmitted from the terminal, and transmits the updated ticket information to the deliverable management means. And product management system. In the business and deliverable management system according to claim 1 or 2,
The process database is composed of an iteration list that defines project information and template types corresponding to the work in charge, and a plurality of process templates that respectively define tickets and deliverables corresponding to the project information and the template types. ,
The ticket information acquisition means acquires the project information and template type corresponding to the personnel information from the iteration list, and acquires the ticket and the deliverable from the process template corresponding to the acquired project information and template type. Business and product management system characterized by In the business and deliverable management system according to any one of claims 1 to 3,
The product corresponding to the search query is searched from the product database based on the search query input to the terminal by the operator and the ticket information added to the product, and the search result is sent to the terminal. A business and deliverable management system, further comprising search processing means for transmitting. A work and a work product management method for managing work of a worker and deliverables by the worker,
(A) a step of acquiring the work in charge of the worker who has started using the terminal from a personnel database storing at least the work in charge of a plurality of workers, and outputting personnel information indicating the worker and the acquired work in charge When,
(B) obtaining a ticket and deliverable corresponding to the personnel information from a process database storing a ticket indicating at least the contents of work to be executed for each assigned task and a deliverable to be created; Outputting information indicating a deliverable as ticket information together with the personnel information;
(C) storing the ticket information in a ticket database and transmitting it to the terminal;
(D) adding the ticket information corresponding to the product created by the worker, and storing the product with the ticket information added in a product database;
Including business and product management methods.

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